10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: Visit Date: 4/10/2026 Number Present: 84 Completed Date: 4/10/2026 Age: From 0 To 11 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed September 18, 2025, and prior to today’s visit, the eighteen-month compliance history score was 97%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a five-Star License issued July 24, 2024. The License was based on the program’s accreditation with the National Association for the Education of Young Children (NAEYCE). The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 11, 2025. Fire Inspection approved completed April 17, 2025. Joy Smith and Tammy Fisher, Administrators, were present and assisted during the observation of both indoor and outdoor areas. There were a total of eighty-four children in care. Upon arrival, children in Space #1 were observed crawling, standing, and sitting at a table with a teacher while drinking milk from bottles. One child was sleeping in a crib. Developmentally appropriate materials, including assorted rattles, were available and in use. In Spaces #2A and #2B, children were observed outdoors. Activities included going up and down the slide, playing at the sand table with planting soil, and engaging with cars and balls. In Space #3, children were seated at tables with paper and pencils. They were instructed to draw any type of plant, and some children used stencils to assist with their drawings. Spaces #6 and #8 were also observed outdoors. Children were actively engaged in running, climbing on play structures, riding bikes, and playing with balls and hula hoops. They also used buckets and shovels to dig in the mulch. Additional observations included diaper changing procedures, toileting, handwashing, sanitation practices, lunchtime routines, and rest time. Lunch for the day consisted of BBQ diced chicken, coleslaw, pears, corn muffins, and milk. At the completion of the visit, the Visit Summary was reviewed with J. Smith. The following violations were observed. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff member did not have a medical report on file prior to employment. The medical report on file was dated 10/13/25. The employees date of employment was 10/6/25. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One new staff member did not have TB testing results on file prior to employment. The TB test was dated 10/7/25. The date of employment was 10/6/25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One new staff member did not have Emergency information on file prior to employment. The emergency information on file was dated 10/13/25. The date of employment was 10/6/25. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One new staff member did not complete the first two weeks of orientation training. Date of employment was 3/2/26. .1101(a)(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One new staff member did not have a signed acknowledgment form regarding the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file prior to providing care for children. Date of staff member's employment was 3/2/26. .0608(d)(1-4) The violation(s) must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on April 24, 2026, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify violations have been corrected. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov If you decide to email the compliance letter, you must include a signature block, including your name and position – example: Jane Doe, Administrator of AAA Child Care ID # 12345678. If the letter states that corrections have been made when they have not, this may be considered falsification of information. Technical assistance/reminders/discussions: Shaken Baby Syndrome and Head Trauma Policy: A violation was cited due to one staff member not having a signed acknowledgement form on file prior to providing care to children. All new employees must review and sign the Shaken Baby Syndrome and Abusive Head Trauma Policy acknowledgement form, and it must be placed in their file before they begin caring for children under five years of age. Refer to Child Care Rule NCAC 09 .0608(d)(1-4). Medical Statement: A violation was cited for one staff member not having a medical statement on file prior to employment. This issue was corrected during the visit. Refer to Child Care Rule 10A NCAC 09 .0701(a). TB Test Results: A violation was cited for one staff member not having TB test results on file prior to caring for children. This issue was also corrected during the visit. Refer to Child Care Rule 10A NCAC 09 .0701(a). You indicated that you were not present when both employees began their first day of employment. Please refer to the staff file checklist, paying close attention to all requirements that must be completed prior to employment and before staff begin caring for children. Observation Strategies: Teachers should clearly and consistently communicate expectations to children, emphasizing that they are part of a community with shared rules designed to benefit everyone. Using a variety of techniques to reinforce expectations is important. For example, when noise levels rise, a familiar chant can be used to signal that children should lower their voices. Children should not be expected to sit for more than two minutes without engagement. During seated times, they should be actively involved in meaningful activities such as singing songs, participating in discussions, or playing games. Extended periods of inactivity can lead to increased redirection and a greater need for behavior management. Educators should provide frequent positive feedback when children meet expectations and demonstrate appropriate behavior. This helps foster a positive classroom climate. Building close, warm relationships with each child is essential. Teachers should reflect on when and why negativity occurs in the classroom and develop intentional strategies to reduce it. Spending one-on-one time with children who exhibit challenging behaviors is strongly encouraged. When necessary, teachers should support children in working through intense emotions and guide them toward appropriate expression. Implementing proactive and positive behavior management strategies is key to preventing issues before they arise. Equally important is self-care for educators, as it directly impacts their ability to respond effectively and consistently. Tone of voice plays a critical role in guiding behavior. When children misbehave, teachers should explain the logical consequences of actions rather than using threats or raising their voices. For instance, if a child throws a block, the teacher can explain that the action could hurt someone. Children rely on adults to help them identify and regulate their emotions. This process, known as co-regulation, involves warm, responsive, and consistent interactions. Through these interactions, children learn to express and manage their thoughts and feelings, ultimately developing self-regulation skills. Educators play a vital role in modeling appropriate behavior and communication. Through observation and imitation, children learn empathy, social skills, and self-control. Providing a warm, predictable environment promotes a sense of safety and security. Demonstrating joy and enthusiasm in daily interactions further enhances children’s engagement, exploration, and overall learning. Visit the DCDEE website (www.ncchildcare.nc.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: Visit Date: 9/18/2025 Number Present: 79 Completed Date: 9/18/2025 Age: From 0 To 4 Total Minutes: 285 Time In: 09:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an annual compliance visit. The previous Annual Compliance Visit was completed October 8, 2024, and prior to today’s visit, the eighteen-month compliance history score was 95%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a five-Star License issued July 24, 2024. The License was based on the program’s accreditation with the National Association for the Education of Young Children (NAEYCE). The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 4, 2024. Fire Inspection approved completed April 17, 2025. Joy Smith and Tammy Fisher, Administrators, were present and assisted me while observing the indoor and outdoor areas. There were seventy-nine children in care. Upon my arrival, the children were eating breakfast, toileting, washing hands, participating in group activities and playing outdoors. I also observed diaper changing procedures, sanitation, lunch, and rest time. Positive communication between children and teachers was observed. Today’s breakfast consisted of pizza crust, sun butter, fresh bananas, and milk. Lunch consisted of Bean and cheese burrito, refried beans, cheeses, flour tortilla, corn, mango, and milk. Outdoors, children were observed running, climbing, riding tricycles, and going up and down the slide. Children used developmentally aged appropriate materials like soft cars, stuffed animals, rattles, and dramatic play materials. During group time, children discussed the color green and listened to stories. Children were asked to stand if their clothes were green. Ten percent of children and staff files were monitored during the visit. NC Pre-K children’s files were included in a random selection. NCPre-K Administrator: Tammy Fisher (present) NC Pre-K (space #7) Lead Teacher: Ariana Burgos (present) Teacher: Temeka Adominson (present) Transportation was monitored during the visit. Bus #19102 License Plate - JN - ***8 Registration/Inspection expires 5/31/26 Insurance- 12/1/24 – 12/1/25 License Plate - VS- ***5 Registration/Inspection expires 6/30/26 Insurance- 12/1/24 – 12/1/25 Bus #17095 License Plate - HR - **7 Registration/Inspection expires 5/31/26 Insurance- 12/1/24 – 12/1/25 At the completion of the visit, the Visit Summary was reviewed with J. Smith. The following violations were observed. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Fire drills were last practiced and recorded on March 20, 2025. .0604(t); .0302(d)(5) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly playground inspections were last completed and documented on October 24, 2024. .0605(q) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member (B.B. DOE 4/29/25) did not complete the first 6 weeks (16 hrs) of orientation. .1101(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Shelter-in-place or lockdown drills were last practiced and recorded on March 4, 2025. .0604(u);.0302(d)(8) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One new staff member (B.B.) did not sign an acknowledgement form prior to employment. DOE was 4/29/25. The form was signed on 5/1/25. .0608(d)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. J.B. missing four trainings and T.S. missing three trainings. .1102(a) The violation(s) must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on October 2, 2025, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify violations have been corrected. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov If you decide to email the compliance letter, you must include a signature block, including your name and position – example: Jane Doe, Administrator of AAA Child Care ID # 12345678. If the letter states that corrections have been made when they have not, this may be considered falsification of information. Technical assistance/reminders/discussions: Shelter-in-place and/or lockdown drills: A violation was cited for not conducting shelter-in-place and lockdown drills every three months. The last shelter-in-place or lockdown drill was completed March 4, 2024. To maintain a safe and healthy environment, a shelter-in-place or lockdown drill shall be conducted every three months. Refer to child care rule 10A NCAC 09 .0102. We discussed strategies of delegating these duties to the assistant director or another staff member and putting the month (every three months) on the fire drill documentation log and scheduling drills on a calendar. Fire drills were last documented on March 20, 2025. It is a requirement that these drills are practiced monthly. This can also be delegated to the assistant director or another staff member. Refer to child care rules .604(t) and .0302(d)(5). A Playground safety checklist was last completed on October 24, 2024. This is a requirement that must be completed monthly. We discussed delegating the assistant director or a staff member that has completed playground safety training to complete this task monthly. Refer to child care rule .0605(q). Shaken Baby Syndrome and Head Trauma Policy: A violation was cited for not having an acknowledgement form on file for one staff member. Remember to review and have new employees sign an acknowledgement form and place in their file before caring for children under five years of age. Refer to child care rule NCAC 09 .0608(d)(1-4). Health and Safety training topics must be completed within the first year. A violation was cited because two staff members did not complete their health and safety training within one year of employment. Child care staff are expected to be well informed about child abuse and neglect issues and adequately trained to prevent and recognize potential maltreatment. The “Recognizing and Responding to Child Abuse and Maltreatment” training must be completed within 90 days of hire. Documentation of training must be kept on file for review. Complete the health and safety training record as found on the DCDEE website. After the first year, staff must complete the health and safety training topics at least once every five years. On-going Training: One staff member needs to complete nine hours of on-going training by October 8, 2025. Email me verification of the employees’ training hours for verification. The staff and training worksheet were updated during today’s visit. It is your responsibility to keep the staff and training worksheet(s) current for the consultant to review during annual compliance visits. Reminder: After the first year of employment, the child care administrator and any staff who work with children, shall participate in on-going training activities annually. Refer to child care requirement 09.1103 for the number of required training hours based on education and experience. Visit the DCDEE website (www.ncchildcare.nc.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: 0824-219L Visit Date: 8/21/2024 Number Present: 76 Completed Date: 8/21/2024 Age: From 0 To 9 Total Minutes: 360 Time In: 08:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed October 12, 2023, and prior to today’s visit, the eighteen-month compliance history score was 96%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five-Star License issued July 24, 2024. The License was based on the program’s accreditation with the National Association for the Education of Young Children (NAEYCE). The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed May 24, 2024. Fire Inspection approved completed April 17, 2024. There are concerns that a staff member did not interact with a child in a nurturing and caring manner. There are concerns that staff/child ratios are not being followed. Joy Smith, Administrator, was present and assisted me while observing the indoor and outdoor areas. There were seventy-six children in care. Upon my arrival, children were eating breakfast. Breakfast consisted of yogurt, blueberries, and milk. I observed diaper changing, hand washing, sanitation, children playing with developmental age appropriate materials like, cars, blocks, using crayons, and books. Some children participated in group time. I also observed lunch and rest time. Lunch consisted of diced chicken, cheese, whole-grain pita, fresh green and red peppers, fruit salad, and milk. The allegations were discussed with the Administrator. I interviewed the administrator, and three teachers. It was stated that space #2 (toddler room) had been out of the required staff/child ratio sometime between 7:30 AM – 8:45 AM on August 12, 2024 through August 15, 2024. On August 15, 2024, the classroom was out of staff/child ratio for approximately thirty minutes. The teachers working in spaces #1 and #2, transitioned children within their classrooms to maintain staff/child ratio until approximately 7:30 AM. At approximately 9:35 AM, the administrator walked into the classroom, removed a sippy cup from a child. With a quick swoop the same child was picked-up by her arms (closer to the shoulders) and moved to another area of the classroom. The teacher, who was the parent of the child said, “Don’t grab my baby like that”. There were back-and-forth exchanges before the door was closed. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a staff member not interacting with a child in a nurturing and caring manner is substantiated. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to staff/child rations not being followed is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. Smith. The following violations were observed. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Space #2, has been over staff/child ratio from August 12, 2024 through August 15, 2024 sometime between 7:30 AM - 8:45 AM. All classrooms were in compliance with minimum staff child ratios during today's visit. GS 110-91(7);.0713(a-d) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. With a quick swoop, a child was picked-up by the arms and placed in another area of the classroom. Children were observed being picked-up in a proper manner during today's visit. G.S. 110-91(10) My contact information: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical assistance/reminders/discussions: Remember children shall be picked up by their torso and not their arms to prevent injuries. Staff/Child Ratios: A violation was documented for failure to maintain compliance with staff/child ratio requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. A follow up visit will be conducted in the near future to monitor compliance with staff/child ratios. The facility may receive an Administrative Action due to a sustantiated complaint. Visit the DCDEE website (www.ncchildcare.nc.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: 0824-219L Visit Date: 8/21/2024 Number Present: 76 Completed Date: 8/21/2024 Age: From 0 To 9 Total Minutes: 360 Time In: 08:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed October 12, 2023, and prior to today’s visit, the eighteen-month compliance history score was 96%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five-Star License issued July 24, 2024. The License was based on the program’s accreditation with the National Association for the Education of Young Children (NAEYCE). The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed May 24, 2024. Fire Inspection approved completed April 17, 2024. There are concerns that a staff member did not interact with a child in a nurturing and caring manner. There are concerns that staff/child ratios are not being followed. Joy Smith, Administrator, was present and assisted me while observing the indoor and outdoor areas. There were seventy-six children in care. Upon my arrival, children were eating breakfast. Breakfast consisted of yogurt, blueberries, and milk. I observed diaper changing, hand washing, sanitation, children playing with developmental age appropriate materials like, cars, blocks, using crayons, and books. Some children participated in group time. I also observed lunch and rest time. Lunch consisted of diced chicken, cheese, whole-grain pita, fresh green and red peppers, fruit salad, and milk. The allegations were discussed with the Administrator. I interviewed the administrator, and three teachers. It was stated that space #2 (toddler room) had been out of the required staff/child ratio sometime between 7:30 AM – 8:45 AM on August 12, 2024 through August 15, 2024. On August 15, 2024, the classroom was out of staff/child ratio for approximately thirty minutes. The teachers working in spaces #1 and #2, transitioned children within their classrooms to maintain staff/child ratio until approximately 7:30 AM. At approximately 9:35 AM, the administrator walked into the classroom, removed a sippy cup from a child. With a quick swoop the same child was picked-up by her arms (closer to the shoulders) and moved to another area of the classroom. The teacher, who was the parent of the child said, “Don’t grab my baby like that”. There were back-and-forth exchanges before the door was closed. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a staff member not interacting with a child in a nurturing and caring manner is substantiated. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to staff/child rations not being followed is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. Smith. The following violations were observed. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Space #2, has been over staff/child ratio from August 12, 2024 through August 15, 2024 sometime between 7:30 AM - 8:45 AM. All classrooms were in compliance with minimum staff child ratios during today's visit. GS 110-91(7);.0713(a-d) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. With a quick swoop, a child was picked-up by the arms and placed in another area of the classroom. Children were observed being picked-up in a proper manner during today's visit. G.S. 110-91(10) My contact information: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical assistance/reminders/discussions: Remember children shall be picked up by their torso and not their arms to prevent injuries. Staff/Child Ratios: A violation was documented for failure to maintain compliance with staff/child ratio requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. A follow up visit will be conducted in the near future to monitor compliance with staff/child ratios. The facility may receive an Administrative Action due to a sustantiated complaint. Visit the DCDEE website (www.ncchildcare.nc.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 80 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to review an Administrative Action (Written Warning) regarding violations of child care requirements for an Administrative Action Follow Up visit. The previous Annual Compliance Visit was completed October 12, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued February 27, 2020. The License was based on the program earning 4 points in education standards, 5 points in program standards, and one quality point by choosing to meet a programmatic option by having staff benefits package and infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed May 8, 2023. Fire Classification of Satisfactory completed April 4, 2023. The facility was issued and Administrative Action (Written Warning) on January 25, 2023. I was greeted by Joy Smith, Administrator. Tammy Fisher, Administrator, was present during the visit. J. Smith accompanied me as I monitored the indoor and outdoor areas. Upon my arrival, there were eighty children in care. I observed toileting, hand washing, diaper changing, and sanitation. Children were playing in various activity centers, using various materials, and playing outdoors. Indoors, children were observed crawling, sitting, laying, participating in group activities, and playing outdoors. Outdoors, children were observed, running, riding bikes, climbing, and sliding. According to the menu, lunch will consist of ravioli, fresh broccoli, apples, apple sauce, and milk. At the completion of the visit, the Visit Summary was reviewed with J. Smith. One violation was observed. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility did not have a current fire inspection on file. The last fire inspection was dated 4/4/23. 10A NCAC 09 .0304(a) The violation must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on April 30, 2024, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify that violations have been corrected. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical Assistant/Discussions/Reminders: Fire Inspection: A violation was cited regarding not having a current fire inspection. Upon receiving the inspection send to me within one week of the inspection. Refer to child care rule 10A NCAC 09 .0304(a). Consider mailing the fire inspection to DCDEE immediately after the inspection. You stated that you thought the fire inspection needed to be completed in May. You will call immediately to schedule an inspection. Reminder: T.B. criminal background check (CBC) qualifying letter expires 10/10/24. CBC required information can be submitted to the CBC unit within six months before the qualification letter expires. Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated January 25, 2023. You received the AA on January 31, 2024. The AA was reviewed with you on February 6, 2024. Stipulations of the WW were discussed, and reminders are listed below: - Upon my arrival, the AA was posted in the facility’s entrance on the parent’s Center board. -The AA must remain available for review by parents and DCDEE Representatives throughout the effective time period and until a closure letter is received. Stipulation 1 - The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratio • Child Care Rule 10A NCAC 09 .0804 regarding infectious and contagious diseases Stipulation 2 - Within one (1) week after this Notice is received, Joy Smith-Lyon, administrator, shall contact Nicole Richardson, RN, BSN, CCHC, Child Care Health Consultant, Cumberland County Department of Public Health, telephone number 910-578-5699, email nrrichardson@cumberlandcountync.gov, to arrange for a training regarding infectious and contagious diseases. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. - The training was conducted on 2/19/24 @ 10:00 am Documentation of the training shall include a sign-in/out roster with printed name and signature of all staff, time and length of training, and outline of information covered. Within two (2) business days after completion of the training, Ms. Smith-Lyon shall submit the documents to Rona Davis, Child Care Consultant, PO Box 1218, Raeford, NC 28386, telephone number 910-309-2480, email rona.davis@dhhs.nc.gov. All documentation shall remain in facility files for review by representatives of the Division of Child Development and Early Education upon request. - All required information received on 2/21/24. Stipulation 3 - Within two (2) weeks after completion of the training in Item #2, Ms. Smith-Lyon shall develop written procedures regarding practices to ensure compliance with prevention and control of infectious and contagious diseases. The written procedures shall include, but not be limited to, the following: • Identifying when a child may not be in care as outlined in Child Care Rule 10A NCAC 09 .0804 • Procedures to take when a child becomes ill while in care • Person(s) responsible for contacting parent(s) when a child becomes ill in care • Person(s) responsible for providing supervision and care for child while awaiting parent(s) to call for the child The written procedures shall be submitted to Ms. Davis for approval. Ms. Davis shall notify Ms. Smith-Lyon, orally and in writing, as to whether the written procedures are approved or if modifications are needed. Once approved, the procedures shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - The written procedures were received on 2/28/24 - The written procedures were approved on 3/1/24 - J. Smith was contacted by phone and email on 3/1/24 regarding written procedures approval Stipulation 4 - Within two (2) weeks after this Notice is received, Ms. Smith-Lyon shall develop written procedures that include a staffing pattern plan, which ensures staff/child ratios are met throughout the day including, but not limited to, the following: • Arrival, departure, in the classroom, on the playground, and during transition periods, including naptime, meals, snacks, bathroom times, and when groups of children leave the classroom to go to another location • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside of the classroom or away from the group • Frequent review of the procedures with staff members, as well as incorporation in the orientation of new staff members • Absence of staff members • Consequences of administrators and staff members’ non-compliance with written policies and procedures The written procedures shall be submitted to Ms. Davis for approval. Ms. Davis shall notify Ms. Smith-Lyon, orally and in writing, as to whether the written procedures are approved or if modifications are needed. Once approved, the procedures shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - Written procedures were received on 2/12/24 - Written procedures were approved on 2/13/24 - J. Smith was contacted by phone and email on 3/1/24 regarding written procedures approval Stipulation 5 - Within one (1) week after approval of the written procedures in Item #3 and Item #4, a staff meeting shall be conducted to review the approved written procedures. All staff including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, which are responsible for children shall participate in the mandatory staff meeting. - Mandatory staff meeting was conducted on 3/1/24 Documentation of the staff meeting shall include a summary of items discussed and the date and length of the meeting. Each person who attends the meeting shall sign the minutes as verification of his or her attendance. A copy of the minutes shall be submitted to Ms. Davis within two (2) business days after the meeting is conducted. All approved procedures shall be implemented immediately following the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - The required information was received on 3/6/24 Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0804 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 80 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to review an Administrative Action (Written Warning) regarding violations of child care requirements for an Administrative Action Follow Up visit. The previous Annual Compliance Visit was completed October 12, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued February 27, 2020. The License was based on the program earning 4 points in education standards, 5 points in program standards, and one quality point by choosing to meet a programmatic option by having staff benefits package and infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed May 8, 2023. Fire Classification of Satisfactory completed April 4, 2023. The facility was issued and Administrative Action (Written Warning) on January 25, 2023. I was greeted by Joy Smith, Administrator. Tammy Fisher, Administrator, was present during the visit. J. Smith accompanied me as I monitored the indoor and outdoor areas. Upon my arrival, there were eighty children in care. I observed toileting, hand washing, diaper changing, and sanitation. Children were playing in various activity centers, using various materials, and playing outdoors. Indoors, children were observed crawling, sitting, laying, participating in group activities, and playing outdoors. Outdoors, children were observed, running, riding bikes, climbing, and sliding. According to the menu, lunch will consist of ravioli, fresh broccoli, apples, apple sauce, and milk. At the completion of the visit, the Visit Summary was reviewed with J. Smith. One violation was observed. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility did not have a current fire inspection on file. The last fire inspection was dated 4/4/23. 10A NCAC 09 .0304(a) The violation must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on April 30, 2024, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify that violations have been corrected. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical Assistant/Discussions/Reminders: Fire Inspection: A violation was cited regarding not having a current fire inspection. Upon receiving the inspection send to me within one week of the inspection. Refer to child care rule 10A NCAC 09 .0304(a). Consider mailing the fire inspection to DCDEE immediately after the inspection. You stated that you thought the fire inspection needed to be completed in May. You will call immediately to schedule an inspection. Reminder: T.B. criminal background check (CBC) qualifying letter expires 10/10/24. CBC required information can be submitted to the CBC unit within six months before the qualification letter expires. Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated January 25, 2023. You received the AA on January 31, 2024. The AA was reviewed with you on February 6, 2024. Stipulations of the WW were discussed, and reminders are listed below: - Upon my arrival, the AA was posted in the facility’s entrance on the parent’s Center board. -The AA must remain available for review by parents and DCDEE Representatives throughout the effective time period and until a closure letter is received. Stipulation 1 - The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratio • Child Care Rule 10A NCAC 09 .0804 regarding infectious and contagious diseases Stipulation 2 - Within one (1) week after this Notice is received, Joy Smith-Lyon, administrator, shall contact Nicole Richardson, RN, BSN, CCHC, Child Care Health Consultant, Cumberland County Department of Public Health, telephone number 910-578-5699, email nrrichardson@cumberlandcountync.gov, to arrange for a training regarding infectious and contagious diseases. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. - The training was conducted on 2/19/24 @ 10:00 am Documentation of the training shall include a sign-in/out roster with printed name and signature of all staff, time and length of training, and outline of information covered. Within two (2) business days after completion of the training, Ms. Smith-Lyon shall submit the documents to Rona Davis, Child Care Consultant, PO Box 1218, Raeford, NC 28386, telephone number 910-309-2480, email rona.davis@dhhs.nc.gov. All documentation shall remain in facility files for review by representatives of the Division of Child Development and Early Education upon request. - All required information received on 2/21/24. Stipulation 3 - Within two (2) weeks after completion of the training in Item #2, Ms. Smith-Lyon shall develop written procedures regarding practices to ensure compliance with prevention and control of infectious and contagious diseases. The written procedures shall include, but not be limited to, the following: • Identifying when a child may not be in care as outlined in Child Care Rule 10A NCAC 09 .0804 • Procedures to take when a child becomes ill while in care • Person(s) responsible for contacting parent(s) when a child becomes ill in care • Person(s) responsible for providing supervision and care for child while awaiting parent(s) to call for the child The written procedures shall be submitted to Ms. Davis for approval. Ms. Davis shall notify Ms. Smith-Lyon, orally and in writing, as to whether the written procedures are approved or if modifications are needed. Once approved, the procedures shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - The written procedures were received on 2/28/24 - The written procedures were approved on 3/1/24 - J. Smith was contacted by phone and email on 3/1/24 regarding written procedures approval Stipulation 4 - Within two (2) weeks after this Notice is received, Ms. Smith-Lyon shall develop written procedures that include a staffing pattern plan, which ensures staff/child ratios are met throughout the day including, but not limited to, the following: • Arrival, departure, in the classroom, on the playground, and during transition periods, including naptime, meals, snacks, bathroom times, and when groups of children leave the classroom to go to another location • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside of the classroom or away from the group • Frequent review of the procedures with staff members, as well as incorporation in the orientation of new staff members • Absence of staff members • Consequences of administrators and staff members’ non-compliance with written policies and procedures The written procedures shall be submitted to Ms. Davis for approval. Ms. Davis shall notify Ms. Smith-Lyon, orally and in writing, as to whether the written procedures are approved or if modifications are needed. Once approved, the procedures shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - Written procedures were received on 2/12/24 - Written procedures were approved on 2/13/24 - J. Smith was contacted by phone and email on 3/1/24 regarding written procedures approval Stipulation 5 - Within one (1) week after approval of the written procedures in Item #3 and Item #4, a staff meeting shall be conducted to review the approved written procedures. All staff including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, which are responsible for children shall participate in the mandatory staff meeting. - Mandatory staff meeting was conducted on 3/1/24 Documentation of the staff meeting shall include a summary of items discussed and the date and length of the meeting. Each person who attends the meeting shall sign the minutes as verification of his or her attendance. A copy of the minutes shall be submitted to Ms. Davis within two (2) business days after the meeting is conducted. All approved procedures shall be implemented immediately following the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - The required information was received on 3/6/24 Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: Visit Date: 4/16/2024 Number Present: 80 Completed Date: 4/16/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to review an Administrative Action (Written Warning) regarding violations of child care requirements for an Administrative Action Follow Up visit. The previous Annual Compliance Visit was completed October 12, 2023, and prior to today’s visit, the eighteen-month compliance history score was 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued February 27, 2020. The License was based on the program earning 4 points in education standards, 5 points in program standards, and one quality point by choosing to meet a programmatic option by having staff benefits package and infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed May 8, 2023. Fire Classification of Satisfactory completed April 4, 2023. The facility was issued and Administrative Action (Written Warning) on January 25, 2023. I was greeted by Joy Smith, Administrator. Tammy Fisher, Administrator, was present during the visit. J. Smith accompanied me as I monitored the indoor and outdoor areas. Upon my arrival, there were eighty children in care. I observed toileting, hand washing, diaper changing, and sanitation. Children were playing in various activity centers, using various materials, and playing outdoors. Indoors, children were observed crawling, sitting, laying, participating in group activities, and playing outdoors. Outdoors, children were observed, running, riding bikes, climbing, and sliding. According to the menu, lunch will consist of ravioli, fresh broccoli, apples, apple sauce, and milk. At the completion of the visit, the Visit Summary was reviewed with J. Smith. One violation was observed. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility did not have a current fire inspection on file. The last fire inspection was dated 4/4/23. 10A NCAC 09 .0304(a) The violation must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on April 30, 2024, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify that violations have been corrected. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical Assistant/Discussions/Reminders: Fire Inspection: A violation was cited regarding not having a current fire inspection. Upon receiving the inspection send to me within one week of the inspection. Refer to child care rule 10A NCAC 09 .0304(a). Consider mailing the fire inspection to DCDEE immediately after the inspection. You stated that you thought the fire inspection needed to be completed in May. You will call immediately to schedule an inspection. Reminder: T.B. criminal background check (CBC) qualifying letter expires 10/10/24. CBC required information can be submitted to the CBC unit within six months before the qualification letter expires. Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated January 25, 2023. You received the AA on January 31, 2024. The AA was reviewed with you on February 6, 2024. Stipulations of the WW were discussed, and reminders are listed below: - Upon my arrival, the AA was posted in the facility’s entrance on the parent’s Center board. -The AA must remain available for review by parents and DCDEE Representatives throughout the effective time period and until a closure letter is received. Stipulation 1 - The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratio • Child Care Rule 10A NCAC 09 .0804 regarding infectious and contagious diseases Stipulation 2 - Within one (1) week after this Notice is received, Joy Smith-Lyon, administrator, shall contact Nicole Richardson, RN, BSN, CCHC, Child Care Health Consultant, Cumberland County Department of Public Health, telephone number 910-578-5699, email nrrichardson@cumberlandcountync.gov, to arrange for a training regarding infectious and contagious diseases. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. - The training was conducted on 2/19/24 @ 10:00 am Documentation of the training shall include a sign-in/out roster with printed name and signature of all staff, time and length of training, and outline of information covered. Within two (2) business days after completion of the training, Ms. Smith-Lyon shall submit the documents to Rona Davis, Child Care Consultant, PO Box 1218, Raeford, NC 28386, telephone number 910-309-2480, email rona.davis@dhhs.nc.gov. All documentation shall remain in facility files for review by representatives of the Division of Child Development and Early Education upon request. - All required information received on 2/21/24. Stipulation 3 - Within two (2) weeks after completion of the training in Item #2, Ms. Smith-Lyon shall develop written procedures regarding practices to ensure compliance with prevention and control of infectious and contagious diseases. The written procedures shall include, but not be limited to, the following: • Identifying when a child may not be in care as outlined in Child Care Rule 10A NCAC 09 .0804 • Procedures to take when a child becomes ill while in care • Person(s) responsible for contacting parent(s) when a child becomes ill in care • Person(s) responsible for providing supervision and care for child while awaiting parent(s) to call for the child The written procedures shall be submitted to Ms. Davis for approval. Ms. Davis shall notify Ms. Smith-Lyon, orally and in writing, as to whether the written procedures are approved or if modifications are needed. Once approved, the procedures shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - The written procedures were received on 2/28/24 - The written procedures were approved on 3/1/24 - J. Smith was contacted by phone and email on 3/1/24 regarding written procedures approval Stipulation 4 - Within two (2) weeks after this Notice is received, Ms. Smith-Lyon shall develop written procedures that include a staffing pattern plan, which ensures staff/child ratios are met throughout the day including, but not limited to, the following: • Arrival, departure, in the classroom, on the playground, and during transition periods, including naptime, meals, snacks, bathroom times, and when groups of children leave the classroom to go to another location • Procedures for informing administration when staff members need to attend to personal care needs or to complete tasks outside of the classroom or away from the group • Frequent review of the procedures with staff members, as well as incorporation in the orientation of new staff members • Absence of staff members • Consequences of administrators and staff members’ non-compliance with written policies and procedures The written procedures shall be submitted to Ms. Davis for approval. Ms. Davis shall notify Ms. Smith-Lyon, orally and in writing, as to whether the written procedures are approved or if modifications are needed. Once approved, the procedures shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - Written procedures were received on 2/12/24 - Written procedures were approved on 2/13/24 - J. Smith was contacted by phone and email on 3/1/24 regarding written procedures approval Stipulation 5 - Within one (1) week after approval of the written procedures in Item #3 and Item #4, a staff meeting shall be conducted to review the approved written procedures. All staff including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, which are responsible for children shall participate in the mandatory staff meeting. - Mandatory staff meeting was conducted on 3/1/24 Documentation of the staff meeting shall include a summary of items discussed and the date and length of the meeting. Each person who attends the meeting shall sign the minutes as verification of his or her attendance. A copy of the minutes shall be submitted to Ms. Davis within two (2) business days after the meeting is conducted. All approved procedures shall be implemented immediately following the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. - The required information was received on 3/6/24 Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: Visit Date: 10/12/2023 Number Present: 64 Completed Date: 10/12/2023 Age: From 0 To 5 Total Minutes: 300 Time In: 08:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an annual compliance visit. The previous Annual Compliance Visit was completed November 28, 2022, and prior to today’s visit, the eighteen-month compliance history score was 81%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued February 27, 2020. The License was based on the program earning 4 points in education standards, 5 points in program standards, and one quality point by choosing to meet a programmatic option by having staff benefits package and infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed May 8, 2023. Fire Classification of Satisfactory completed April 4, 2023. I was greeted by Joy Smith, Administrator, who accompanied me as I monitored the indoor and outdoor areas. Upon my arrival, there were sixty-four children in care. Children were observed eating breakfast. Breakfast consisted of sun-buttered flatbread, banana, and milk. Children cleaned up, washed hands and participated in various activities. In space #7 (NCPK), children were participating in a morning circle activity. A child was pushing a dump truck full of people. In space #6, Children participated in an activity at the tables using a number matching ditto sheet and crayons. In space #5, children were participating in a group activity, discussing the calendar, and counting numbers one through twenty-two. In space #2A/2B, children were observed walking, looking at books, playing with cardboard blocks, and cars. In space #1, children were sitting, standing, crawling, and playing with soft materials, plastic blocks and rattles. I also observed toileting, hand washing, sanitation, lunch, and rest time. Lunch consisted of chickpeas, penne noodles, green salad, green beans, peaches and milk. Ten percent of children and staff files were monitored during the visit. NC Pre-K children files were included in a random selection. NCPre-K Administrator: Tammy Fisher (absent) NC Pre-K (space #7) Long term substitute: Imani Newkirk (present) Teacher Assistant: Sierra Boone (absent) Transportation was monitored during the visit. Bus #1 License Plate - EJT - ***7 Registration/Inspection expires 10/31/24 Insurance- 12/1/22 – 12/1/23 Bus #2 License Plate - JC - ***6 Registration/Inspection expires 7/31/24 Insurance- 12/1/22 – 12/1/23 Bus #3 License Plate - HR - **7 Registration/Inspection expires 5/31/24 Insurance- 12/1/22 – 12/1/23 During a complaint visit on October 11, 2023, an allegation regarding enhanced staff/child ratio was substantiated. During today’s visit, staff/child ratio was verified in compliance. At the completion of the visit, the Visit Summary was reviewed with J. Smith. The following violation was observed and documented. Violation Number Comment Rule 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child's (T.B.) health assessment was not on file. GS110-91(1) The violation observed and documented today must be corrected immediately. Additionally, by 5:00 pm on October 26, 2023. You must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistant/Discussions/Reminders: A violation was cited for one child (T.B.) not having a health assessment on file and within 30 days after enrollment. You stated that you thought a well-baby check visit information from a physician would be okay. We compared the well-baby check form on file to another well-baby check and reviewed what to look for. Information on a children’s health assessment form located in forms and documents on DCDEE website must be included within other health assessments (eyes, nose, ears, etc.). During the visit you called the child’s parent and the parent picked up a form to take to a physician. Reminder: One staff member (P.E.) needs to complete 3 hours of on-going training by November 28, 2023. We discussed a cleaning schedule for cleaning classrooms and the building. You stated that you have been cleaning and teachers are cleaning during rest time. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0804 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: 0923-378L Visit Date: 10/11/2023 Number Present: 26 Completed Date: 10/11/2023 Age: From 0 To 5 Total Minutes: 315 Time In: 07:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of childcare requirements. The previous Annual Compliance Visit was completed November 28, 2022, and prior to today’s visit, the eighteen-month compliance history score was 82%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued February 27, 2020. The License was based on the program earning 4 points in education standards, 5 points in program standards, and one quality point by choosing to meet a programmatic option by having staff benefits package and infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed May 8, 2023. Fire Classification of Satisfactory completed April 4, 2023. There are concerns that staff/child ratio are not being followed all hours of operation. There is a concern that effective measures are not being taken to prevent the spread of communicable diseases. I was greeted by Ashley Smith, Teacher. Joy Smith, Administrator and Chris Williams, District Leader, arrived during the visit. Upon my arrival, there were twenty-six children in care. I observed children’s arrival. Parents and children were greeted and children who were upset were comforted by staff. Children were observed toileting, hand washing, and playing in various activity centers. Today’s breakfast consisted of zucchini muffins, pineapples, and milk. Lunch consisted of chicken nuggets, coleslaw, green beans, mandarin oranges, and milk. The allegations were discussed with J. Smith. The administrator and two staff members were interviewed. During the interviews, it was stated that spaces #1 and #2 typically becomes over ratio at least once or twice a week between 7:00 – 8:00 AM for approximately thirty-five minutes. One teacher would have seven to eight children, ages zero through one year old. This typically happens when a teacher is late or absent. Currently the administrators are filling in for teacher’s absences and breaks. The last time staff was out of ratio was September 27, 2023. The administrator is currently hiring two new staff members. It was also stated that once the bus route is completed, the administrator may have a classroom out of staff/child ratio for approximately five – ten minutes. The rooms are covered during staff lunch breaks. Teacher’s in spaces #1 and #2 break each other when all staff are present, and administrators fills in during staff absences. Regarding information gathered, one staff member returned to work from taking her child to the doctor on September 27, 2023. The child had a sinus infection. It was stated, when the child woke-up from resting, she had a temperature of 102 degrees. The Administrator was informed and said, “she will figure it out”. The administrator stated that she was not informed that the child had a temperature of 102 degrees until receiving a text at 3:00 AM. The child was not removed to a sick area away from other children and the teacher and child were not able to go home until 4:45 PM due to the teacher not having coverage. Based on the information gathered and observations made, the concerns that staff/child ratio were not being followed during all hours of operation is substantiated. Based on the information gathered and observations made, the concerns that effective measures are not being taken to prevent the spread of communicable disease is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. Smith and C. Williams. The following violations were documented. Violation Number Comment Rule 875 The center did not follow all procedures to prevent the spread of communicable diseases described in 15A NCAC 18A .2800. According to interviews, a child woke up from rest time and had a temperature of 102 degrees. The child was not moved to a sick area or sent home. 10A NCAC 09 .0804(b)(1) 876 The center did not separate from others those children who became ill or who were suspected of being ill with a communicable disease or condition that would exclude them from care. According to interviews, a child woke up from rest time and had a temperature of 102 degrees. The child was not moved to a sick area or sent home. 10A NCAC 09 .0804(b)(2) 1756 Enhanced staff/child ratios and group sizes were not met. During interviews, it was stated that staff are over enhanced staff/child ratio one to two times a week approximately 35 minutes due to staff coming in late or staff absences. It was also stated that classrooms are sometimes out of ratio for approximately 5 - 10 minutes until the administrator returns from the bus route. The last time staff was out of ratio was September 27, 2023. Staff schedules will be adjusted and the administrator is in the process of hiring two new staff. The facility was in compliance with enhanced staff/child ratio during today's visit. 10A NCAC 09 .2818 The violations were corrected during today’s visit. Therefore, a compliance letter is not required. My contact information is: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical Assistant/Discussions/Reminders: A violation was cited for a child having a temperature of 102 degrees and not being separated from other children and sent home. According to child care rule 10A NCAC 09 .0804, children shall be separated from other children when a child becomes ill while in care or is suspected of having a communicable disease or until the child leaves the center. Centers may provide care for a mildly ill infant or child older than two months who has a Fahrenheit temperature less than 101 degrees and for infants younger than two months who have a Fahrenheit temperature of less than 100.4 by any method including axillary or orally, so long as the child does not have any of what is listed in the rule reference. You stated that you will speak with staff regarding informing you when children are suspected of having a communicable disease or high temperatures. A violation was cited for enhanced staff child ratio. Refer to child care rule 10A NCAC 09 .2818. You stated that you are in the process of hiring two new teachers and will be adjusting staff schedules to ensure coverage in the morning. You will speak with staff regarding informing you when they are over staff/child ratio. I will return within fourteen days to verify enhanced staff/child ratio is in compliance. The facility maybe recommended for an administrative action due to substantiated allegations. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655126 Consultant: RONA DAVIS Operation Type: Center Case Number: 0923-378L Visit Date: 10/11/2023 Number Present: 26 Completed Date: 10/11/2023 Age: From 0 To 5 Total Minutes: 315 Time In: 07:30 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of childcare requirements. The previous Annual Compliance Visit was completed November 28, 2022, and prior to today’s visit, the eighteen-month compliance history score was 82%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued February 27, 2020. The License was based on the program earning 4 points in education standards, 5 points in program standards, and one quality point by choosing to meet a programmatic option by having staff benefits package and infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Joy Smith and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed May 8, 2023. Fire Classification of Satisfactory completed April 4, 2023. There are concerns that staff/child ratio are not being followed all hours of operation. There is a concern that effective measures are not being taken to prevent the spread of communicable diseases. I was greeted by Ashley Smith, Teacher. Joy Smith, Administrator and Chris Williams, District Leader, arrived during the visit. Upon my arrival, there were twenty-six children in care. I observed children’s arrival. Parents and children were greeted and children who were upset were comforted by staff. Children were observed toileting, hand washing, and playing in various activity centers. Today’s breakfast consisted of zucchini muffins, pineapples, and milk. Lunch consisted of chicken nuggets, coleslaw, green beans, mandarin oranges, and milk. The allegations were discussed with J. Smith. The administrator and two staff members were interviewed. During the interviews, it was stated that spaces #1 and #2 typically becomes over ratio at least once or twice a week between 7:00 – 8:00 AM for approximately thirty-five minutes. One teacher would have seven to eight children, ages zero through one year old. This typically happens when a teacher is late or absent. Currently the administrators are filling in for teacher’s absences and breaks. The last time staff was out of ratio was September 27, 2023. The administrator is currently hiring two new staff members. It was also stated that once the bus route is completed, the administrator may have a classroom out of staff/child ratio for approximately five – ten minutes. The rooms are covered during staff lunch breaks. Teacher’s in spaces #1 and #2 break each other when all staff are present, and administrators fills in during staff absences. Regarding information gathered, one staff member returned to work from taking her child to the doctor on September 27, 2023. The child had a sinus infection. It was stated, when the child woke-up from resting, she had a temperature of 102 degrees. The Administrator was informed and said, “she will figure it out”. The administrator stated that she was not informed that the child had a temperature of 102 degrees until receiving a text at 3:00 AM. The child was not removed to a sick area away from other children and the teacher and child were not able to go home until 4:45 PM due to the teacher not having coverage. Based on the information gathered and observations made, the concerns that staff/child ratio were not being followed during all hours of operation is substantiated. Based on the information gathered and observations made, the concerns that effective measures are not being taken to prevent the spread of communicable disease is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. Smith and C. Williams. The following violations were documented. Violation Number Comment Rule 875 The center did not follow all procedures to prevent the spread of communicable diseases described in 15A NCAC 18A .2800. According to interviews, a child woke up from rest time and had a temperature of 102 degrees. The child was not moved to a sick area or sent home. 10A NCAC 09 .0804(b)(1) 876 The center did not separate from others those children who became ill or who were suspected of being ill with a communicable disease or condition that would exclude them from care. According to interviews, a child woke up from rest time and had a temperature of 102 degrees. The child was not moved to a sick area or sent home. 10A NCAC 09 .0804(b)(2) 1756 Enhanced staff/child ratios and group sizes were not met. During interviews, it was stated that staff are over enhanced staff/child ratio one to two times a week approximately 35 minutes due to staff coming in late or staff absences. It was also stated that classrooms are sometimes out of ratio for approximately 5 - 10 minutes until the administrator returns from the bus route. The last time staff was out of ratio was September 27, 2023. Staff schedules will be adjusted and the administrator is in the process of hiring two new staff. The facility was in compliance with enhanced staff/child ratio during today's visit. 10A NCAC 09 .2818 The violations were corrected during today’s visit. Therefore, a compliance letter is not required. My contact information is: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 rona.davis@dhhs.nc.gov Technical Assistant/Discussions/Reminders: A violation was cited for a child having a temperature of 102 degrees and not being separated from other children and sent home. According to child care rule 10A NCAC 09 .0804, children shall be separated from other children when a child becomes ill while in care or is suspected of having a communicable disease or until the child leaves the center. Centers may provide care for a mildly ill infant or child older than two months who has a Fahrenheit temperature less than 101 degrees and for infants younger than two months who have a Fahrenheit temperature of less than 100.4 by any method including axillary or orally, so long as the child does not have any of what is listed in the rule reference. You stated that you will speak with staff regarding informing you when children are suspected of having a communicable disease or high temperatures. A violation was cited for enhanced staff child ratio. Refer to child care rule 10A NCAC 09 .2818. You stated that you are in the process of hiring two new teachers and will be adjusting staff schedules to ensure coverage in the morning. You will speak with staff regarding informing you when they are over staff/child ratio. I will return within fourteen days to verify enhanced staff/child ratio is in compliance. The facility maybe recommended for an administrative action due to substantiated allegations. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at rona.davis@dhhs.nc.gov or 910-309-2480 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times