10A NCAC 09 .0102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 1225-218L Visit Date: 1/6/2026 Number Present: 75 Completed Date: 1/6/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 16, 2025. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a five (5) Star License issued February 27, 2020. The License was based on Centers Program Assessment Pathway. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed July 28, 2025. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Supervision • Staff/Child Ration Brandy Williamson, Administrator was present and accompanied me when observing the indoor and outdoor areas. Cherdell Rabon, assistant director, and Tyrone Short, administrator-in- training were both present. I observed preschool-aged children playing with age appropriate materials in both the indoor and outdoor areas. Teachers were observed talking with children about the sky and weather. Children created and painted the moon with construction paper and tempera paint. Children were observed coloring with crayons and discussing healthy bodies. In space #6, staff and infants were observed playing with soft toys, exploring the classroom area, and receiving tummy time. One teacher was holding and bottle feeding an infant. In the outdoor play area, a group of toddlers rode push and pull toys and climbed on stationary equipment. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch, which was prepared and served by the cook, consisted of chicken dumplings, green beans, diced peaches, and milk. Following lunch, staff assisted children with completing personal care routines, hand washing. Children were observed resting on individual cots as soft music played. The allegations of child care rules and laws were discussed with administrators and Christopher Williams, district leader by phone. B. Williamson stated that she was aware of an issue that occurred in space #2. I conducted interviews with three (3) staff members. Based on interviews, on December 23, 2025 a child was playing in the soft vinyl block area when another child joined the play area and bit the child. The teacher that observed the incident stated she had completed diapering and hand washing routines with the child and when returning to the play area, went directly to the block area and pretended to play with another child but instead bit them. The teacher stated when she separated the two children, and realized the child had been bitten on their arm. The teacher notified the assistant director who contact the parent. Staff stated the child was taken to receive medical treatment because the skin had been broken. Teachers all stated the issue of biting had been an ongoing issue with no specific child as the victim. Staff and administrators stated they started completing Accommodations to address Behavioral Concerns (ABC) Chart to track when incidents with biting occur within in the classroom. Based on attendance records and staff time sheets, the classroom was in staff/child ratio and children’s attendance was low due to the holiday schedule. I monitored the facility’s current biting policy located in the employee and parent handbooks. The incident was recorded on the corporation’s incident form however the DCDEE incident form had not been completed nor was the form submitted within seven (3) calendar days. Based on observations, staff interviews, documentation of attendance records, staff members timesheets, and operational policies, the allegation that children were not adequately supervised is unsubstantiated. Based on observations, staff interviews, documentation of attendance records, staff members timesheets, and operational policies, the allegations that staff/child ratios were not maintained is unsubstantiated. The most current monthly fire drill was completed October 22, 2025 and a shelter-in-place emergency drill was conducted on November 3, 2025. The most current monthly playground inspection was completed on November 25, 2025. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The most recent fire drill on file was completed October 22, 2025. .0604(t); .0302(d)(5) 853 Incident logs were not completed and maintained as required. Incidents that have occurred at the facility were not documented and maintained on the incident log. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection on file was completed on November 25, 2025. The violation was corrected when a staff member completed a monthly playground inspection during the visit. .0605(q) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident that occurred on December 23, 2025 where a child received medical treatment, was not completed on an incident report form and was not submitted to a DCDEE representative within seven days after the incident. The violation was corrected when the assistant director completed and submitted the incident on the correct form, attaching it to the facility's corporation form which had the parent's signature. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 20, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 123456789 Facility Specific TA/Consultation/Reminders: Biting Policy and Incident Reports: I discussed the facility’s biting policy with administrators and the district manager. I provided then with resources on biting located at www.healthychildcare.unc.edu which includes information for parents and staff. I also provided administrators information the correct way to complete the incident form, the incident log, and reviewed NC Child Care Rule 10A NCAC 09 .0802(g)(1-6). Monthly Fire Drills: A violation was cited for not conducting monthly fire drills. The most current fire drill April 25, 2024. To maintain a safe and healthy environment, a fire drill shall be conducted every month. Refer to child care rule 10A NCAC 09 .0102. We discussed strategies of scheduling drills on a calendar and on the fire drill documentation log. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 1225-218L Visit Date: 1/6/2026 Number Present: 75 Completed Date: 1/6/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 16, 2025. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a five (5) Star License issued February 27, 2020. The License was based on Centers Program Assessment Pathway. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed July 28, 2025. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Supervision • Staff/Child Ration Brandy Williamson, Administrator was present and accompanied me when observing the indoor and outdoor areas. Cherdell Rabon, assistant director, and Tyrone Short, administrator-in- training were both present. I observed preschool-aged children playing with age appropriate materials in both the indoor and outdoor areas. Teachers were observed talking with children about the sky and weather. Children created and painted the moon with construction paper and tempera paint. Children were observed coloring with crayons and discussing healthy bodies. In space #6, staff and infants were observed playing with soft toys, exploring the classroom area, and receiving tummy time. One teacher was holding and bottle feeding an infant. In the outdoor play area, a group of toddlers rode push and pull toys and climbed on stationary equipment. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch, which was prepared and served by the cook, consisted of chicken dumplings, green beans, diced peaches, and milk. Following lunch, staff assisted children with completing personal care routines, hand washing. Children were observed resting on individual cots as soft music played. The allegations of child care rules and laws were discussed with administrators and Christopher Williams, district leader by phone. B. Williamson stated that she was aware of an issue that occurred in space #2. I conducted interviews with three (3) staff members. Based on interviews, on December 23, 2025 a child was playing in the soft vinyl block area when another child joined the play area and bit the child. The teacher that observed the incident stated she had completed diapering and hand washing routines with the child and when returning to the play area, went directly to the block area and pretended to play with another child but instead bit them. The teacher stated when she separated the two children, and realized the child had been bitten on their arm. The teacher notified the assistant director who contact the parent. Staff stated the child was taken to receive medical treatment because the skin had been broken. Teachers all stated the issue of biting had been an ongoing issue with no specific child as the victim. Staff and administrators stated they started completing Accommodations to address Behavioral Concerns (ABC) Chart to track when incidents with biting occur within in the classroom. Based on attendance records and staff time sheets, the classroom was in staff/child ratio and children’s attendance was low due to the holiday schedule. I monitored the facility’s current biting policy located in the employee and parent handbooks. The incident was recorded on the corporation’s incident form however the DCDEE incident form had not been completed nor was the form submitted within seven (3) calendar days. Based on observations, staff interviews, documentation of attendance records, staff members timesheets, and operational policies, the allegation that children were not adequately supervised is unsubstantiated. Based on observations, staff interviews, documentation of attendance records, staff members timesheets, and operational policies, the allegations that staff/child ratios were not maintained is unsubstantiated. The most current monthly fire drill was completed October 22, 2025 and a shelter-in-place emergency drill was conducted on November 3, 2025. The most current monthly playground inspection was completed on November 25, 2025. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The most recent fire drill on file was completed October 22, 2025. .0604(t); .0302(d)(5) 853 Incident logs were not completed and maintained as required. Incidents that have occurred at the facility were not documented and maintained on the incident log. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection on file was completed on November 25, 2025. The violation was corrected when a staff member completed a monthly playground inspection during the visit. .0605(q) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident that occurred on December 23, 2025 where a child received medical treatment, was not completed on an incident report form and was not submitted to a DCDEE representative within seven days after the incident. The violation was corrected when the assistant director completed and submitted the incident on the correct form, attaching it to the facility's corporation form which had the parent's signature. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 20, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 123456789 Facility Specific TA/Consultation/Reminders: Biting Policy and Incident Reports: I discussed the facility’s biting policy with administrators and the district manager. I provided then with resources on biting located at www.healthychildcare.unc.edu which includes information for parents and staff. I also provided administrators information the correct way to complete the incident form, the incident log, and reviewed NC Child Care Rule 10A NCAC 09 .0802(g)(1-6). Monthly Fire Drills: A violation was cited for not conducting monthly fire drills. The most current fire drill April 25, 2024. To maintain a safe and healthy environment, a fire drill shall be conducted every month. Refer to child care rule 10A NCAC 09 .0102. We discussed strategies of scheduling drills on a calendar and on the fire drill documentation log. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 1225-218L Visit Date: 1/6/2026 Number Present: 75 Completed Date: 1/6/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 16, 2025. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a five (5) Star License issued February 27, 2020. The License was based on Centers Program Assessment Pathway. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed July 28, 2025. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Supervision • Staff/Child Ration Brandy Williamson, Administrator was present and accompanied me when observing the indoor and outdoor areas. Cherdell Rabon, assistant director, and Tyrone Short, administrator-in- training were both present. I observed preschool-aged children playing with age appropriate materials in both the indoor and outdoor areas. Teachers were observed talking with children about the sky and weather. Children created and painted the moon with construction paper and tempera paint. Children were observed coloring with crayons and discussing healthy bodies. In space #6, staff and infants were observed playing with soft toys, exploring the classroom area, and receiving tummy time. One teacher was holding and bottle feeding an infant. In the outdoor play area, a group of toddlers rode push and pull toys and climbed on stationary equipment. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch, which was prepared and served by the cook, consisted of chicken dumplings, green beans, diced peaches, and milk. Following lunch, staff assisted children with completing personal care routines, hand washing. Children were observed resting on individual cots as soft music played. The allegations of child care rules and laws were discussed with administrators and Christopher Williams, district leader by phone. B. Williamson stated that she was aware of an issue that occurred in space #2. I conducted interviews with three (3) staff members. Based on interviews, on December 23, 2025 a child was playing in the soft vinyl block area when another child joined the play area and bit the child. The teacher that observed the incident stated she had completed diapering and hand washing routines with the child and when returning to the play area, went directly to the block area and pretended to play with another child but instead bit them. The teacher stated when she separated the two children, and realized the child had been bitten on their arm. The teacher notified the assistant director who contact the parent. Staff stated the child was taken to receive medical treatment because the skin had been broken. Teachers all stated the issue of biting had been an ongoing issue with no specific child as the victim. Staff and administrators stated they started completing Accommodations to address Behavioral Concerns (ABC) Chart to track when incidents with biting occur within in the classroom. Based on attendance records and staff time sheets, the classroom was in staff/child ratio and children’s attendance was low due to the holiday schedule. I monitored the facility’s current biting policy located in the employee and parent handbooks. The incident was recorded on the corporation’s incident form however the DCDEE incident form had not been completed nor was the form submitted within seven (3) calendar days. Based on observations, staff interviews, documentation of attendance records, staff members timesheets, and operational policies, the allegation that children were not adequately supervised is unsubstantiated. Based on observations, staff interviews, documentation of attendance records, staff members timesheets, and operational policies, the allegations that staff/child ratios were not maintained is unsubstantiated. The most current monthly fire drill was completed October 22, 2025 and a shelter-in-place emergency drill was conducted on November 3, 2025. The most current monthly playground inspection was completed on November 25, 2025. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The most recent fire drill on file was completed October 22, 2025. .0604(t); .0302(d)(5) 853 Incident logs were not completed and maintained as required. Incidents that have occurred at the facility were not documented and maintained on the incident log. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection on file was completed on November 25, 2025. The violation was corrected when a staff member completed a monthly playground inspection during the visit. .0605(q) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident that occurred on December 23, 2025 where a child received medical treatment, was not completed on an incident report form and was not submitted to a DCDEE representative within seven days after the incident. The violation was corrected when the assistant director completed and submitted the incident on the correct form, attaching it to the facility's corporation form which had the parent's signature. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 20, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 123456789 Facility Specific TA/Consultation/Reminders: Biting Policy and Incident Reports: I discussed the facility’s biting policy with administrators and the district manager. I provided then with resources on biting located at www.healthychildcare.unc.edu which includes information for parents and staff. I also provided administrators information the correct way to complete the incident form, the incident log, and reviewed NC Child Care Rule 10A NCAC 09 .0802(g)(1-6). Monthly Fire Drills: A violation was cited for not conducting monthly fire drills. The most current fire drill April 25, 2024. To maintain a safe and healthy environment, a fire drill shall be conducted every month. Refer to child care rule 10A NCAC 09 .0102. We discussed strategies of scheduling drills on a calendar and on the fire drill documentation log. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: RONA DAVIS Operation Type: Center Case Number: 0825-350L Visit Date: 9/3/2025 Number Present: 79 Completed Date: 9/3/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to address a complaint report received by the Division of Child Development and Early Education to determine if there are any violations of child care requirements. The facility was issued an Administrative Action (Written Warning) dated August 21, 2025. Upon my arrival, I was greeted by Brandy Williamson, Administrator. I conducted a walkthrough of the facility, reviewed the facility’s Administrative Action (WW) with B. Williamson, and explained the allegations. B. Williamson accompanied me during the walkthrough of the facility. There were seventy-nine (79) children present. Children were engaged in free play activities in the indoor and outdoor learning environment. Lunch for today consisted of grilled chicken bites, peas, bananas, biscuits, and milk. Child care requirements were monitored during the visit. The license was posted. Supervision of children, adequate/approved space, permit restrictions and sanitation requirements were in compliance. The last sanitation inspection conducted at the facility was July 28, 2025, with a Superior classification. The last approved fire inspection was conducted on January 30, 2025. During today’s observation, children in spaces #2A/2B, were playing freely with various materials. Positive redirection was used. For example, a child was trying to take a truck from another child. The child taking the truck was reminded that there was another truck to play with. I observed toileting, diaper changing, hand washing, sanitation, group and art activities, lunch, and rest time. Outdoors, I observed children running, climbing, sliding, playing with balls, and bubbles. The following are the allegations being investigated for violations of child care requirements: • Nurture and Care of children • Rough Handling I discussed the allegations with the administrator, B. Williamson. I interviewed the Administrator and three (3) staff members to gather information regarding the report. During the interviews it was stated that a teacher admitted to grabbing a child to prevent him from biting a child. The parent of the child and another teacher witnessed the child being grabbed by the teacher. The teacher apologized to the parent and told the administrator and parent that the child had bitten two children that day to include her own child. Prior to this incident, the same teacher and another teacher were heard and seen arguing in front of children in care. The teacher mentioned in the allegation for grabbing a child was placed on administrative leave on August 29, 2025 pending an investigation. Based on the information gathered, the allegation of violation of child care requirements pertaining to: • Rough Handling of a child is substantiated • Nurturing and Care for children is substantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were documented: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Two teacher's in spaces #2A and #2B were arguing and yelling in front of the children in care. One teacher is on Administrative leave pending and investigation. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher grabbed and pulled a child to the floor in space #2A . The teacher has not returned to work since August 28, 2025 and was placed on administrative leave pending an investigation. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your facility is currently at eighty percent (80%). Violation observed and documented today may impact the compliance history score. The violations must be corrected immediately. Additionally, by 5:00pm on September 17, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 Rona.davis@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated August 21, 2025. The action was received on August 26, 2025. Stipulations of the WW were discussed, and reminders are listed below: -The AA shall be posted in an accessible area easily seen by parents and visitors near the entrance to the classrooms. -The AA was posted during today’s visit at the entrance into the facility next to the monthly menu. -The AA must remain available for review by parents and the DCDEE representatives throughout the effective time period and until a closure letter is received. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rules 10A NCAC 09 .0302(d)(6) and -.0605(a) regarding program records • Child Care Rules 10A NCAC 09 .0803(13)(a-e) and -.2318(3) regarding administering Medication 2. Within one (1) week after this Notice is received, Brandy W. Williamson , administrator, shall contact Nicole Richardson, Child Care Health Consultant, telephone number 910-678-7706, email nrrichardson@cumberlandcountync.gov, to arrange for training that will address medication permission, storage, administration, and records. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. - Nicole Richardson was contacted and a message was left for her on August 26, 2025. -Nicole Richardson was contacted during today’s visit. -A medication training was scheduled for September 9, 2025 from 6:00 – 8:15 PM 3. Within two (2) weeks after the training regarding medication is complete, Ms. Williamson shall review and revise the facility’s medication policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe in detail, the steps the facility will take to ensure medication practices are appropriate. The written policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring medications are stored safely • Procedures for receiving medication from parents • Procedures for returning medications to parents • Procedures for administering all medications • Procedures for ensuring permission forms are received, maintained, and followed related to the administration of medication • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given incorrect medication or is not given medication as instructed The revised policy and procedures shall be submitted to Yolanda Pridgen, Child Care Consultant, PO Box 25561, Fayetteville, NC 28314, telephone number 910-305-2371, email Yolanda.Pridgen@dhhs.nc.gov, for review. Ms. Pridgen shall notify Ms. Williamson, orally and in writing, whether the written policy and procedures meets the requirements of this stipulation or if modifications are needed. The policy and procedures shall be implemented immediately, and a copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks after notification from the Division that the stipulations have been met for the policy and procedures related to medication administration, Ms. Williamson shall conduct a staff meeting with all staff members to discuss the policy and procedures revisions. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Technical Assistance/discussions/reminders: I will return sometime within two weeks to verify compliance of nurture and care and rough handling. A substantiated complaint visit may constitute an Administrative Action. An information sheet was emailed to you regarding biting. Share the information with your staff and families. Please contact at or rona.davis@dhhs.nc.gov or (910)309-2480 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: RONA DAVIS Operation Type: Center Case Number: 0825-350L Visit Date: 9/3/2025 Number Present: 79 Completed Date: 9/3/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to address a complaint report received by the Division of Child Development and Early Education to determine if there are any violations of child care requirements. The facility was issued an Administrative Action (Written Warning) dated August 21, 2025. Upon my arrival, I was greeted by Brandy Williamson, Administrator. I conducted a walkthrough of the facility, reviewed the facility’s Administrative Action (WW) with B. Williamson, and explained the allegations. B. Williamson accompanied me during the walkthrough of the facility. There were seventy-nine (79) children present. Children were engaged in free play activities in the indoor and outdoor learning environment. Lunch for today consisted of grilled chicken bites, peas, bananas, biscuits, and milk. Child care requirements were monitored during the visit. The license was posted. Supervision of children, adequate/approved space, permit restrictions and sanitation requirements were in compliance. The last sanitation inspection conducted at the facility was July 28, 2025, with a Superior classification. The last approved fire inspection was conducted on January 30, 2025. During today’s observation, children in spaces #2A/2B, were playing freely with various materials. Positive redirection was used. For example, a child was trying to take a truck from another child. The child taking the truck was reminded that there was another truck to play with. I observed toileting, diaper changing, hand washing, sanitation, group and art activities, lunch, and rest time. Outdoors, I observed children running, climbing, sliding, playing with balls, and bubbles. The following are the allegations being investigated for violations of child care requirements: • Nurture and Care of children • Rough Handling I discussed the allegations with the administrator, B. Williamson. I interviewed the Administrator and three (3) staff members to gather information regarding the report. During the interviews it was stated that a teacher admitted to grabbing a child to prevent him from biting a child. The parent of the child and another teacher witnessed the child being grabbed by the teacher. The teacher apologized to the parent and told the administrator and parent that the child had bitten two children that day to include her own child. Prior to this incident, the same teacher and another teacher were heard and seen arguing in front of children in care. The teacher mentioned in the allegation for grabbing a child was placed on administrative leave on August 29, 2025 pending an investigation. Based on the information gathered, the allegation of violation of child care requirements pertaining to: • Rough Handling of a child is substantiated • Nurturing and Care for children is substantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were documented: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Two teacher's in spaces #2A and #2B were arguing and yelling in front of the children in care. One teacher is on Administrative leave pending and investigation. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher grabbed and pulled a child to the floor in space #2A . The teacher has not returned to work since August 28, 2025 and was placed on administrative leave pending an investigation. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your facility is currently at eighty percent (80%). Violation observed and documented today may impact the compliance history score. The violations must be corrected immediately. Additionally, by 5:00pm on September 17, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 Rona.davis@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated August 21, 2025. The action was received on August 26, 2025. Stipulations of the WW were discussed, and reminders are listed below: -The AA shall be posted in an accessible area easily seen by parents and visitors near the entrance to the classrooms. -The AA was posted during today’s visit at the entrance into the facility next to the monthly menu. -The AA must remain available for review by parents and the DCDEE representatives throughout the effective time period and until a closure letter is received. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rules 10A NCAC 09 .0302(d)(6) and -.0605(a) regarding program records • Child Care Rules 10A NCAC 09 .0803(13)(a-e) and -.2318(3) regarding administering Medication 2. Within one (1) week after this Notice is received, Brandy W. Williamson , administrator, shall contact Nicole Richardson, Child Care Health Consultant, telephone number 910-678-7706, email nrrichardson@cumberlandcountync.gov, to arrange for training that will address medication permission, storage, administration, and records. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. - Nicole Richardson was contacted and a message was left for her on August 26, 2025. -Nicole Richardson was contacted during today’s visit. -A medication training was scheduled for September 9, 2025 from 6:00 – 8:15 PM 3. Within two (2) weeks after the training regarding medication is complete, Ms. Williamson shall review and revise the facility’s medication policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe in detail, the steps the facility will take to ensure medication practices are appropriate. The written policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring medications are stored safely • Procedures for receiving medication from parents • Procedures for returning medications to parents • Procedures for administering all medications • Procedures for ensuring permission forms are received, maintained, and followed related to the administration of medication • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given incorrect medication or is not given medication as instructed The revised policy and procedures shall be submitted to Yolanda Pridgen, Child Care Consultant, PO Box 25561, Fayetteville, NC 28314, telephone number 910-305-2371, email Yolanda.Pridgen@dhhs.nc.gov, for review. Ms. Pridgen shall notify Ms. Williamson, orally and in writing, whether the written policy and procedures meets the requirements of this stipulation or if modifications are needed. The policy and procedures shall be implemented immediately, and a copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks after notification from the Division that the stipulations have been met for the policy and procedures related to medication administration, Ms. Williamson shall conduct a staff meeting with all staff members to discuss the policy and procedures revisions. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Technical Assistance/discussions/reminders: I will return sometime within two weeks to verify compliance of nurture and care and rough handling. A substantiated complaint visit may constitute an Administrative Action. An information sheet was emailed to you regarding biting. Share the information with your staff and families. Please contact at or rona.davis@dhhs.nc.gov or (910)309-2480 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: RONA DAVIS Operation Type: Center Case Number: 0825-350L Visit Date: 9/3/2025 Number Present: 79 Completed Date: 9/3/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to address a complaint report received by the Division of Child Development and Early Education to determine if there are any violations of child care requirements. The facility was issued an Administrative Action (Written Warning) dated August 21, 2025. Upon my arrival, I was greeted by Brandy Williamson, Administrator. I conducted a walkthrough of the facility, reviewed the facility’s Administrative Action (WW) with B. Williamson, and explained the allegations. B. Williamson accompanied me during the walkthrough of the facility. There were seventy-nine (79) children present. Children were engaged in free play activities in the indoor and outdoor learning environment. Lunch for today consisted of grilled chicken bites, peas, bananas, biscuits, and milk. Child care requirements were monitored during the visit. The license was posted. Supervision of children, adequate/approved space, permit restrictions and sanitation requirements were in compliance. The last sanitation inspection conducted at the facility was July 28, 2025, with a Superior classification. The last approved fire inspection was conducted on January 30, 2025. During today’s observation, children in spaces #2A/2B, were playing freely with various materials. Positive redirection was used. For example, a child was trying to take a truck from another child. The child taking the truck was reminded that there was another truck to play with. I observed toileting, diaper changing, hand washing, sanitation, group and art activities, lunch, and rest time. Outdoors, I observed children running, climbing, sliding, playing with balls, and bubbles. The following are the allegations being investigated for violations of child care requirements: • Nurture and Care of children • Rough Handling I discussed the allegations with the administrator, B. Williamson. I interviewed the Administrator and three (3) staff members to gather information regarding the report. During the interviews it was stated that a teacher admitted to grabbing a child to prevent him from biting a child. The parent of the child and another teacher witnessed the child being grabbed by the teacher. The teacher apologized to the parent and told the administrator and parent that the child had bitten two children that day to include her own child. Prior to this incident, the same teacher and another teacher were heard and seen arguing in front of children in care. The teacher mentioned in the allegation for grabbing a child was placed on administrative leave on August 29, 2025 pending an investigation. Based on the information gathered, the allegation of violation of child care requirements pertaining to: • Rough Handling of a child is substantiated • Nurturing and Care for children is substantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were documented: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Two teacher's in spaces #2A and #2B were arguing and yelling in front of the children in care. One teacher is on Administrative leave pending and investigation. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher grabbed and pulled a child to the floor in space #2A . The teacher has not returned to work since August 28, 2025 and was placed on administrative leave pending an investigation. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your facility is currently at eighty percent (80%). Violation observed and documented today may impact the compliance history score. The violations must be corrected immediately. Additionally, by 5:00pm on September 17, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 Rona.davis@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated August 21, 2025. The action was received on August 26, 2025. Stipulations of the WW were discussed, and reminders are listed below: -The AA shall be posted in an accessible area easily seen by parents and visitors near the entrance to the classrooms. -The AA was posted during today’s visit at the entrance into the facility next to the monthly menu. -The AA must remain available for review by parents and the DCDEE representatives throughout the effective time period and until a closure letter is received. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rules 10A NCAC 09 .0302(d)(6) and -.0605(a) regarding program records • Child Care Rules 10A NCAC 09 .0803(13)(a-e) and -.2318(3) regarding administering Medication 2. Within one (1) week after this Notice is received, Brandy W. Williamson , administrator, shall contact Nicole Richardson, Child Care Health Consultant, telephone number 910-678-7706, email nrrichardson@cumberlandcountync.gov, to arrange for training that will address medication permission, storage, administration, and records. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. - Nicole Richardson was contacted and a message was left for her on August 26, 2025. -Nicole Richardson was contacted during today’s visit. -A medication training was scheduled for September 9, 2025 from 6:00 – 8:15 PM 3. Within two (2) weeks after the training regarding medication is complete, Ms. Williamson shall review and revise the facility’s medication policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe in detail, the steps the facility will take to ensure medication practices are appropriate. The written policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring medications are stored safely • Procedures for receiving medication from parents • Procedures for returning medications to parents • Procedures for administering all medications • Procedures for ensuring permission forms are received, maintained, and followed related to the administration of medication • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given incorrect medication or is not given medication as instructed The revised policy and procedures shall be submitted to Yolanda Pridgen, Child Care Consultant, PO Box 25561, Fayetteville, NC 28314, telephone number 910-305-2371, email Yolanda.Pridgen@dhhs.nc.gov, for review. Ms. Pridgen shall notify Ms. Williamson, orally and in writing, whether the written policy and procedures meets the requirements of this stipulation or if modifications are needed. The policy and procedures shall be implemented immediately, and a copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks after notification from the Division that the stipulations have been met for the policy and procedures related to medication administration, Ms. Williamson shall conduct a staff meeting with all staff members to discuss the policy and procedures revisions. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Technical Assistance/discussions/reminders: I will return sometime within two weeks to verify compliance of nurture and care and rough handling. A substantiated complaint visit may constitute an Administrative Action. An information sheet was emailed to you regarding biting. Share the information with your staff and families. Please contact at or rona.davis@dhhs.nc.gov or (910)309-2480 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: RONA DAVIS Operation Type: Center Case Number: 0825-350L Visit Date: 9/3/2025 Number Present: 79 Completed Date: 9/3/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to address a complaint report received by the Division of Child Development and Early Education to determine if there are any violations of child care requirements. The facility was issued an Administrative Action (Written Warning) dated August 21, 2025. Upon my arrival, I was greeted by Brandy Williamson, Administrator. I conducted a walkthrough of the facility, reviewed the facility’s Administrative Action (WW) with B. Williamson, and explained the allegations. B. Williamson accompanied me during the walkthrough of the facility. There were seventy-nine (79) children present. Children were engaged in free play activities in the indoor and outdoor learning environment. Lunch for today consisted of grilled chicken bites, peas, bananas, biscuits, and milk. Child care requirements were monitored during the visit. The license was posted. Supervision of children, adequate/approved space, permit restrictions and sanitation requirements were in compliance. The last sanitation inspection conducted at the facility was July 28, 2025, with a Superior classification. The last approved fire inspection was conducted on January 30, 2025. During today’s observation, children in spaces #2A/2B, were playing freely with various materials. Positive redirection was used. For example, a child was trying to take a truck from another child. The child taking the truck was reminded that there was another truck to play with. I observed toileting, diaper changing, hand washing, sanitation, group and art activities, lunch, and rest time. Outdoors, I observed children running, climbing, sliding, playing with balls, and bubbles. The following are the allegations being investigated for violations of child care requirements: • Nurture and Care of children • Rough Handling I discussed the allegations with the administrator, B. Williamson. I interviewed the Administrator and three (3) staff members to gather information regarding the report. During the interviews it was stated that a teacher admitted to grabbing a child to prevent him from biting a child. The parent of the child and another teacher witnessed the child being grabbed by the teacher. The teacher apologized to the parent and told the administrator and parent that the child had bitten two children that day to include her own child. Prior to this incident, the same teacher and another teacher were heard and seen arguing in front of children in care. The teacher mentioned in the allegation for grabbing a child was placed on administrative leave on August 29, 2025 pending an investigation. Based on the information gathered, the allegation of violation of child care requirements pertaining to: • Rough Handling of a child is substantiated • Nurturing and Care for children is substantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were documented: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Two teacher's in spaces #2A and #2B were arguing and yelling in front of the children in care. One teacher is on Administrative leave pending and investigation. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher grabbed and pulled a child to the floor in space #2A . The teacher has not returned to work since August 28, 2025 and was placed on administrative leave pending an investigation. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Your facility is currently at eighty percent (80%). Violation observed and documented today may impact the compliance history score. The violations must be corrected immediately. Additionally, by 5:00pm on September 17, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rona Davis Child Care Consultant P.O. Box 1218 Raeford, NC 28376 Rona.davis@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Administrative Action (AA): Written Warning (WW) The facility was issued a WW dated August 21, 2025. The action was received on August 26, 2025. Stipulations of the WW were discussed, and reminders are listed below: -The AA shall be posted in an accessible area easily seen by parents and visitors near the entrance to the classrooms. -The AA was posted during today’s visit at the entrance into the facility next to the monthly menu. -The AA must remain available for review by parents and the DCDEE representatives throughout the effective time period and until a closure letter is received. 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rules 10A NCAC 09 .0302(d)(6) and -.0605(a) regarding program records • Child Care Rules 10A NCAC 09 .0803(13)(a-e) and -.2318(3) regarding administering Medication 2. Within one (1) week after this Notice is received, Brandy W. Williamson , administrator, shall contact Nicole Richardson, Child Care Health Consultant, telephone number 910-678-7706, email nrrichardson@cumberlandcountync.gov, to arrange for training that will address medication permission, storage, administration, and records. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. - Nicole Richardson was contacted and a message was left for her on August 26, 2025. -Nicole Richardson was contacted during today’s visit. -A medication training was scheduled for September 9, 2025 from 6:00 – 8:15 PM 3. Within two (2) weeks after the training regarding medication is complete, Ms. Williamson shall review and revise the facility’s medication policy and procedures to incorporate strategies learned in the training. The policy and procedures should describe in detail, the steps the facility will take to ensure medication practices are appropriate. The written policy and procedures shall include, but not be limited to, the following: • Procedures for ensuring medications are stored safely • Procedures for receiving medication from parents • Procedures for returning medications to parents • Procedures for administering all medications • Procedures for ensuring permission forms are received, maintained, and followed related to the administration of medication • Procedures for administrative staff to perform routine checks to ensure compliance with child care requirements • Procedures for responding when a child is given incorrect medication or is not given medication as instructed The revised policy and procedures shall be submitted to Yolanda Pridgen, Child Care Consultant, PO Box 25561, Fayetteville, NC 28314, telephone number 910-305-2371, email Yolanda.Pridgen@dhhs.nc.gov, for review. Ms. Pridgen shall notify Ms. Williamson, orally and in writing, whether the written policy and procedures meets the requirements of this stipulation or if modifications are needed. The policy and procedures shall be implemented immediately, and a copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 4. Within two (2) weeks after notification from the Division that the stipulations have been met for the policy and procedures related to medication administration, Ms. Williamson shall conduct a staff meeting with all staff members to discuss the policy and procedures revisions. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Technical Assistance/discussions/reminders: I will return sometime within two weeks to verify compliance of nurture and care and rough handling. A substantiated complaint visit may constitute an Administrative Action. An information sheet was emailed to you regarding biting. Share the information with your staff and families. Please contact at or rona.davis@dhhs.nc.gov or (910)309-2480 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0725-140L Visit Date: 7/15/2025 Number Present: 97 Completed Date: 7/15/2025 Age: From 0 To 10 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 22, 2024. The eighteen-month compliance history score prior to today’s visit was 80%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Cherdell Rabon. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 18, 2024. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Parental Access • Nurture and Care of children • Medication Cherdell Rabon, assistant director, was present and accompanied me when observing the indoor and outdoor areas. Brandy Williamson, Administrator, was not present due to scheduled leave. Upon arrival, school-aged children were lined up in the hallway preparing for an off premise field trip while staff members checked attendance. In classrooms, I observed preschool-aged children engaged in free choice activities both indoors and outdoors. Children played with stacking blocks, toy vehicles, framed puzzles, and created books using writing paper, construction paper, crayons, pencils, and markers. In space #6, staff and infants were observed playing with soft toys, exploring the classroom area. One teacher was holding an infant and singing to the children. In the outdoor play area, a group of toddlers were engaged in water play while preschoolers rode tricycles, played kickball, and climbed on stationary equipment. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch, which was prepared and served by the cook, consisted of chicken dumplings, peas and carrots, mandarin oranges, and milk. Following lunch, staff assisted children with completing personal care routines, hand washing. Children were observed resting on individual cots as soft music played. The allegations of child care rules and laws were discussed with C. Rabon. The operator stated that she was aware of issues occurring in the school-aged classroom. I conducted interviews with five (5) staff members, monitored files of children, and gathered additional information. Because staff members and the administrator were not present during the visit, the investigation will remain open until interviews can be conducted. A follow-up visit is required. The most current monthly fire drill was completed June 11, 2025 and a lockdown emergency drill was conducted on May 19, 2025. The most current monthly playground inspection was completed on May 8, 2025. At the completion of the visit, the Visit Summary was reviewed with C. Rabon. No violations were observed. Violation Number Comment Rule 851 When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information. Based on staff interviews conducted, it was confirmed that a six (6) year old child was administered medication by multiple staff members once daily and documentation was not on file or available for review. .0803(13)(a-e); .2318(3) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current playground inspection on file was completed on May 8, 2025. The violation was corrected when a staff member conducted a playground inspection during the visit on July 24, 2025. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 7, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Facility Specific TA/Consultation/Reminders: A violation was cited regarding documentation of medication administered. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Please contact at or yolanda.pridgen@dhhs.nc.gov or (910)305-2371 with any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0725-140L Visit Date: 7/15/2025 Number Present: 97 Completed Date: 7/15/2025 Age: From 0 To 10 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 22, 2024. The eighteen-month compliance history score prior to today’s visit was 80%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Cherdell Rabon. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 18, 2024. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Parental Access • Nurture and Care of children • Medication Cherdell Rabon, assistant director, was present and accompanied me when observing the indoor and outdoor areas. Brandy Williamson, Administrator, was not present due to scheduled leave. Upon arrival, school-aged children were lined up in the hallway preparing for an off premise field trip while staff members checked attendance. In classrooms, I observed preschool-aged children engaged in free choice activities both indoors and outdoors. Children played with stacking blocks, toy vehicles, framed puzzles, and created books using writing paper, construction paper, crayons, pencils, and markers. In space #6, staff and infants were observed playing with soft toys, exploring the classroom area. One teacher was holding an infant and singing to the children. In the outdoor play area, a group of toddlers were engaged in water play while preschoolers rode tricycles, played kickball, and climbed on stationary equipment. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch, which was prepared and served by the cook, consisted of chicken dumplings, peas and carrots, mandarin oranges, and milk. Following lunch, staff assisted children with completing personal care routines, hand washing. Children were observed resting on individual cots as soft music played. The allegations of child care rules and laws were discussed with C. Rabon. The operator stated that she was aware of issues occurring in the school-aged classroom. I conducted interviews with five (5) staff members, monitored files of children, and gathered additional information. Because staff members and the administrator were not present during the visit, the investigation will remain open until interviews can be conducted. A follow-up visit is required. The most current monthly fire drill was completed June 11, 2025 and a lockdown emergency drill was conducted on May 19, 2025. The most current monthly playground inspection was completed on May 8, 2025. At the completion of the visit, the Visit Summary was reviewed with C. Rabon. No violations were observed. Violation Number Comment Rule 851 When medication was administered, documentation was not completed or maintained for 6 months and/or the documentation did not include the required information. Based on staff interviews conducted, it was confirmed that a six (6) year old child was administered medication by multiple staff members once daily and documentation was not on file or available for review. .0803(13)(a-e); .2318(3) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current playground inspection on file was completed on May 8, 2025. The violation was corrected when a staff member conducted a playground inspection during the visit on July 24, 2025. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 7, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Facility Specific TA/Consultation/Reminders: A violation was cited regarding documentation of medication administered. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Please contact at or yolanda.pridgen@dhhs.nc.gov or (910)305-2371 with any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0525-028L Visit Date: 5/8/2025 Number Present: 80 Completed Date: 5/8/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 22, 2024. The eighteen-month compliance history score prior to today’s visit was 81%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 18, 2024. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Supervision Brandy Williamson, Administrator, was present and accompanied me when observing the premises. Cherdell Rabon, assistant director, was present and assisted with today’s visit. I observed preschool-aged children engaged in free choice activities indoors. Children played with stacking/linking blocks, framed puzzles, and cooked pretend meals with toy foods and eating utensils in dramatic play. Teachers were observed assisting children with accessing consumable materials such as tempera paint, construction paper, crayons, and markers as they made cards for Mother’s Day. Infants in space #6 were observed receiving tummy time on mats, playing with soft toys on the floor, and exploring the classroom by crawling and walking with push/pull toys. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch which was prepared and served by the cook, consisted of chicken nuggets with wheat bun, fresh spinach, diced pears, and milk. Following lunch, children were observed resting on individual cots as soft music played. The allegations that a child was not adequately supervised was discussed with the administrator. B. Williamson stated that she had been made aware of an issue that occurred on April 30, 2025 where a child in space #7 was left unattended. B. Williamson informed me that the child who was left unsupervised was the child of an employee. B. Williamson stated that she was not present when the incident occurred however the assistant director contacted her to inform her of the situation. Staff members interviewed stated the child was in the face-to-child head count before transitioning to the outdoor area however once outdoors, one child was not present. The child’s parent/employee was returning to the facility from transporting school-aged children and discovered her child in the hallway of the facility unsupervised. The parent/employee informed C. Rabon on the situation. The facility’s Child-To-Staff Ratio form was completed and confirmed the child was left unsupervised. Upon her return, B. Williamson stated she began investigating and determined a child was not supervised during transitions from the classroom to the outdoor area. A coaching session was held on May 1, 2025 with B. Williamson, Irma Mizzelle, acting District Leader, and the two (2) staff members assigned to space #7. Based on documentation, the two staff members received and signed coaching documents for the child being unsupervised. During today’s visit, I interviewed staff assigned to space #7, C. Rabon, and the parent/employee of the child who was left unsupervised. Based on interviews and documents reviewed, the allegation that a child was not adequately supervised is substantiated. The most current monthly fire drill was completed April 30, 2025 and a shelter-in-place emergency drill was conducted on February 12, 2025. The most current monthly playground inspection was completed on March 11, 2025. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 303 Children were not adequately supervised at all times. Based on interviews conducted during the visit, on April 30, 2025, a preschool-aged child assigned to space #7, was not adequately supervised while transitioning from indoors to the outdoor area. The violation was corrected when a staff member, also the child's mother, arrived to the facility and discovered the child located in the hallway of the facility. .1801(a)(1-5) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection was conducted on March 11, 2025. The violation was corrected when the administrator completed a playground inspection during the visit. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. B. Williamson stated there would be a mandatory staff meeting held on May 15, 2025. An agenda was provided to me during the visit which including additional training on the use of the Child Supervision Record form, Transitions, and Supervision. She also stated a bell had been installed on the door in space #7 and is considering adding a bell to all classrooms where toddlers are enrolled. During the visit, B. Williamson contact the local fire marshal in inquire about putting a toddler latch on doors to prevent children from opening the door if pushed down. Permission was granted for the latch to be installed. Facility Specific TA/Consultation/Reminders: Children Not Adequately Supervised: A violation was cited during today’s visit for children not being adequately supervised at all times. It is imperative that caregivers supervise children at all times, not just for the safety of children, but to ensure children get the attention they need for optimal growth and development. Staff must interact with the children while moving about the indoor and outdoor area. Teachers should be aware of their body positioning. Do not stand with backs to the children. Staff should always have their focus on the activities of the children. There are several important strategies for ensuring that all children are accounted for at all times, according to Caring for Our Children: • Count children by matching name to face. • Count on a scheduled basis, at every transition, and when leaving one area and arriving at another. You should count children approximately every 15 minutes. • Be sure you can state the number of children in your care at all times. • Record the count on an attendance sheet, head count sheet, or pocket card. • Note any children who leave the group (e.g., those who go with another adult to get the snack cart, those who are picked up early, or transition to another classroom). More information can be found in NC Child Care Rule 10A NCAC 09 .1801 (a) (1-5). Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0525-028L Visit Date: 5/8/2025 Number Present: 80 Completed Date: 5/8/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on October 22, 2024. The eighteen-month compliance history score prior to today’s visit was 81%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 18, 2024. Fire Classification of approved for daytime care only completed January 30, 2025. There are allegations of violations of child care requirements including but not limited to: • Supervision Brandy Williamson, Administrator, was present and accompanied me when observing the premises. Cherdell Rabon, assistant director, was present and assisted with today’s visit. I observed preschool-aged children engaged in free choice activities indoors. Children played with stacking/linking blocks, framed puzzles, and cooked pretend meals with toy foods and eating utensils in dramatic play. Teachers were observed assisting children with accessing consumable materials such as tempera paint, construction paper, crayons, and markers as they made cards for Mother’s Day. Infants in space #6 were observed receiving tummy time on mats, playing with soft toys on the floor, and exploring the classroom by crawling and walking with push/pull toys. I observed teachers assist children with toileting routines at the bathrooms located in the facility’s hallway. Lunch which was prepared and served by the cook, consisted of chicken nuggets with wheat bun, fresh spinach, diced pears, and milk. Following lunch, children were observed resting on individual cots as soft music played. The allegations that a child was not adequately supervised was discussed with the administrator. B. Williamson stated that she had been made aware of an issue that occurred on April 30, 2025 where a child in space #7 was left unattended. B. Williamson informed me that the child who was left unsupervised was the child of an employee. B. Williamson stated that she was not present when the incident occurred however the assistant director contacted her to inform her of the situation. Staff members interviewed stated the child was in the face-to-child head count before transitioning to the outdoor area however once outdoors, one child was not present. The child’s parent/employee was returning to the facility from transporting school-aged children and discovered her child in the hallway of the facility unsupervised. The parent/employee informed C. Rabon on the situation. The facility’s Child-To-Staff Ratio form was completed and confirmed the child was left unsupervised. Upon her return, B. Williamson stated she began investigating and determined a child was not supervised during transitions from the classroom to the outdoor area. A coaching session was held on May 1, 2025 with B. Williamson, Irma Mizzelle, acting District Leader, and the two (2) staff members assigned to space #7. Based on documentation, the two staff members received and signed coaching documents for the child being unsupervised. During today’s visit, I interviewed staff assigned to space #7, C. Rabon, and the parent/employee of the child who was left unsupervised. Based on interviews and documents reviewed, the allegation that a child was not adequately supervised is substantiated. The most current monthly fire drill was completed April 30, 2025 and a shelter-in-place emergency drill was conducted on February 12, 2025. The most current monthly playground inspection was completed on March 11, 2025. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 303 Children were not adequately supervised at all times. Based on interviews conducted during the visit, on April 30, 2025, a preschool-aged child assigned to space #7, was not adequately supervised while transitioning from indoors to the outdoor area. The violation was corrected when a staff member, also the child's mother, arrived to the facility and discovered the child located in the hallway of the facility. .1801(a)(1-5) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection was conducted on March 11, 2025. The violation was corrected when the administrator completed a playground inspection during the visit. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. B. Williamson stated there would be a mandatory staff meeting held on May 15, 2025. An agenda was provided to me during the visit which including additional training on the use of the Child Supervision Record form, Transitions, and Supervision. She also stated a bell had been installed on the door in space #7 and is considering adding a bell to all classrooms where toddlers are enrolled. During the visit, B. Williamson contact the local fire marshal in inquire about putting a toddler latch on doors to prevent children from opening the door if pushed down. Permission was granted for the latch to be installed. Facility Specific TA/Consultation/Reminders: Children Not Adequately Supervised: A violation was cited during today’s visit for children not being adequately supervised at all times. It is imperative that caregivers supervise children at all times, not just for the safety of children, but to ensure children get the attention they need for optimal growth and development. Staff must interact with the children while moving about the indoor and outdoor area. Teachers should be aware of their body positioning. Do not stand with backs to the children. Staff should always have their focus on the activities of the children. There are several important strategies for ensuring that all children are accounted for at all times, according to Caring for Our Children: • Count children by matching name to face. • Count on a scheduled basis, at every transition, and when leaving one area and arriving at another. You should count children approximately every 15 minutes. • Be sure you can state the number of children in your care at all times. • Record the count on an attendance sheet, head count sheet, or pocket card. • Note any children who leave the group (e.g., those who go with another adult to get the snack cart, those who are picked up early, or transition to another classroom). More information can be found in NC Child Care Rule 10A NCAC 09 .1801 (a) (1-5). Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 4/3/2025 Number Present: 73 Completed Date: 4/3/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 09:30 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit including health and safety training requirements. The previous annual compliance visit was conducted on October 22, 2024. The eighteen-month compliance history score prior to today’s visit was 82%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 18, 2024. Fire Classification of approved for daytime care only completed January 30, 2025. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children played in interest centers with dramatic play materials such as community helper dress-up clothes, pots, pans, and pretend foods. I observed children and staff reading books individually, manipulating waffle blocks, colored links, and building structures with unit blocks. Teachers were observed completing diapering routines and assisting children with completing hand washing. In space #5, children transitioned from interest centers to completing a handwriting activity at child-sized tables. Children practiced writing the alphabet and their names with jumbo pencils on lined paper. Infants in space #6 were observed exploring the classroom by crawling, scooting, cruising furniture, and receiving tummy time. Infants played with soft toys, rattles, and large vinyl blocks on the floor. I observed two infants resting in their individual cribs on clean linen. In the outdoor play area, I observed children playing with a variety of balls, riding tricycles on the track and sidewalk, racing each other, and climbing/sliding on stationary equipment. Staff were observed assisting children with toileting and diapering routines at bathrooms in the hallway in preparation for mealtime. Lunch, which was prepared and served by the cook, consisted of hamburgers on wheat bun, garden salad, apricots, and milk. Following lunch, children were observed resting on individual cots as soft music played. A Staff and Training Worksheet was completed during the visit and existing worksheets were updated. Staff files for two (2) new employees were monitored. The most recent fire drill was completed on March 5, 2025 and a shelter-in-place emergency drill was conducted on February 12, 2025.The most current monthly outdoor inspection was completed on March 11, 2025. ABA Therapists, Renata Danley and Nate Pickney, were onsite during today’s visit and assisted a child assigned to space #7. As a reminder, I discussed with B. Williamson that agency partners, not employees of the facility, must have a current CBC qualification letter when working with children alone on the premises. It was confirmed that R. Danley and N. Pickney work inside of the classroom and is never left alone with the child. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member E.E. hired 7/29/2024 did not have a certificate of completion in First Aid in the staff file. The violation was corrected when the administrator made a copy of the staff member's certificate of completion of First Aid training and placed it in the staff file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member E.E. hired 7/29/2024 did not have a certificate of completion in CPR in the staff file. The violation was corrected when the administrator made a copy of the staff member's certificate of completion of CPR training and placed it in the staff file. .1102(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff members T.W. hired 12/18/2023 and R.P. hired 11/20/2023 did not completed the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Completion of Recognizing and Responding to Suspicions of Child Maltreatment training was not completed with five years of completing the previous health and safety training topics for H.P. The previous Recognizing and Responding to Suspicions and Child Maltreatment training expired on March 27, 2025. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 17, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Classroom Observation: I observed staff and toddlers/preschool children assigned to space #3 from 9:45am to 10:00am. Children and a teacher were observed completing a dandelion art project. Teachers guided children in using colored stamp pads to make fingerprints and place them on the posterboard. The teacher stated the dandelion art was in support of Autism Awareness Month. Rich conversations were observed as teachers discussed the various colors with children. “This is red. Yes it is! What about this one? Yellow! Yes, you’re right! It is yellow!”. Around the classroom, a teacher was observed assisting children with creating flowers by coloring mini paper plates with crayons of their choice and gluing them on construction paper, I observed the teacher reviewing the parts of the flower with the children and helping them identify them on their picture. Shelves were low and labeled with age-appropriate materials and photos of each item. This makes organization easier for children to assist with clean up and storage. I encourage staff to continue using parallel language with children by allowing them time to answer open-ended questions and encouraging peer interactions. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training topics every five (5) years. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Health & Safety Trainings A violation was cited for the operator not completing Health and Safety trainings within the time one year of employment (or operation). I suggested the operator complete the requirement training topics in the DCDEE Moodle portal. I provided the operator with a copy of the Health and Safety Training Record and recommended updating the form once all trainings have been completed. CPR/First Aid: A violation regarding CPR and First Aid was observed and documented today. As a reminder, certificates of completion for CPR/First Aid must be available for review in the employee’s file. I also suggested the administrator use Be a Smart Consumer of Child Care Training and Be a Smart Consumer of CPR and First Aid Training. Both documents can be found on the DCDEE Website underneath the provider and professional development tabs. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 4/3/2025 Number Present: 73 Completed Date: 4/3/2025 Age: From 0 To 5 Total Minutes: 310 Time In: 09:30 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit including health and safety training requirements. The previous annual compliance visit was conducted on October 22, 2024. The eighteen-month compliance history score prior to today’s visit was 82%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 18, 2024. Fire Classification of approved for daytime care only completed January 30, 2025. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children played in interest centers with dramatic play materials such as community helper dress-up clothes, pots, pans, and pretend foods. I observed children and staff reading books individually, manipulating waffle blocks, colored links, and building structures with unit blocks. Teachers were observed completing diapering routines and assisting children with completing hand washing. In space #5, children transitioned from interest centers to completing a handwriting activity at child-sized tables. Children practiced writing the alphabet and their names with jumbo pencils on lined paper. Infants in space #6 were observed exploring the classroom by crawling, scooting, cruising furniture, and receiving tummy time. Infants played with soft toys, rattles, and large vinyl blocks on the floor. I observed two infants resting in their individual cribs on clean linen. In the outdoor play area, I observed children playing with a variety of balls, riding tricycles on the track and sidewalk, racing each other, and climbing/sliding on stationary equipment. Staff were observed assisting children with toileting and diapering routines at bathrooms in the hallway in preparation for mealtime. Lunch, which was prepared and served by the cook, consisted of hamburgers on wheat bun, garden salad, apricots, and milk. Following lunch, children were observed resting on individual cots as soft music played. A Staff and Training Worksheet was completed during the visit and existing worksheets were updated. Staff files for two (2) new employees were monitored. The most recent fire drill was completed on March 5, 2025 and a shelter-in-place emergency drill was conducted on February 12, 2025.The most current monthly outdoor inspection was completed on March 11, 2025. ABA Therapists, Renata Danley and Nate Pickney, were onsite during today’s visit and assisted a child assigned to space #7. As a reminder, I discussed with B. Williamson that agency partners, not employees of the facility, must have a current CBC qualification letter when working with children alone on the premises. It was confirmed that R. Danley and N. Pickney work inside of the classroom and is never left alone with the child. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member E.E. hired 7/29/2024 did not have a certificate of completion in First Aid in the staff file. The violation was corrected when the administrator made a copy of the staff member's certificate of completion of First Aid training and placed it in the staff file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member E.E. hired 7/29/2024 did not have a certificate of completion in CPR in the staff file. The violation was corrected when the administrator made a copy of the staff member's certificate of completion of CPR training and placed it in the staff file. .1102(d) 1898 Staff did not complete the health and safety training within one year of employment. Staff members T.W. hired 12/18/2023 and R.P. hired 11/20/2023 did not completed the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Completion of Recognizing and Responding to Suspicions of Child Maltreatment training was not completed with five years of completing the previous health and safety training topics for H.P. The previous Recognizing and Responding to Suspicions and Child Maltreatment training expired on March 27, 2025. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 17, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Classroom Observation: I observed staff and toddlers/preschool children assigned to space #3 from 9:45am to 10:00am. Children and a teacher were observed completing a dandelion art project. Teachers guided children in using colored stamp pads to make fingerprints and place them on the posterboard. The teacher stated the dandelion art was in support of Autism Awareness Month. Rich conversations were observed as teachers discussed the various colors with children. “This is red. Yes it is! What about this one? Yellow! Yes, you’re right! It is yellow!”. Around the classroom, a teacher was observed assisting children with creating flowers by coloring mini paper plates with crayons of their choice and gluing them on construction paper, I observed the teacher reviewing the parts of the flower with the children and helping them identify them on their picture. Shelves were low and labeled with age-appropriate materials and photos of each item. This makes organization easier for children to assist with clean up and storage. I encourage staff to continue using parallel language with children by allowing them time to answer open-ended questions and encouraging peer interactions. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training topics every five (5) years. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Health & Safety Trainings A violation was cited for the operator not completing Health and Safety trainings within the time one year of employment (or operation). I suggested the operator complete the requirement training topics in the DCDEE Moodle portal. I provided the operator with a copy of the Health and Safety Training Record and recommended updating the form once all trainings have been completed. CPR/First Aid: A violation regarding CPR and First Aid was observed and documented today. As a reminder, certificates of completion for CPR/First Aid must be available for review in the employee’s file. I also suggested the administrator use Be a Smart Consumer of Child Care Training and Be a Smart Consumer of CPR and First Aid Training. Both documents can be found on the DCDEE Website underneath the provider and professional development tabs. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/22/2024 Number Present: 86 Completed Date: 10/22/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including health and safety training requirements. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 83%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children in interest centers with dramatic play materials such as pots and pan, eating utensils, and pretend foods. I observed children preparing pretend meals and serving their teachers in their restaurant. Children were observed playing with musical instruments, clear colored Legos, toys cars and unit blocks, and magnetic color tiles. In space #4, staff members assisted children with preparing to work in their journals. Children drew pictures with crayons of things in fall. In space #5, a small group of school-aged children played BINGO as others played with unit blocks, train tracks, and set up a town on the carpeted floor. Infants in space #6 were observed exploring the classroom by crawling and scooting, receiving tummy time on mats, and playing with soft toys and rattles on the floor. I observed a teacher holding and comforting a child by holding and being engaged in conversation with the child. Children in space #7 completed hand washing routines and prepared for outdoor play by putting on their coats and hats. In the outdoor play area, I observed children playing with a variety of balls, riding tricycles on the track and sidewalk, racing each other, and climbing/sliding on stationary equipment. Staff were observed assisting children with toileting and diapering routines at bathrooms in the hallway in preparation for mealtime. Lunch, which was prepared and served by the cook, consisted of hamburgers on wheat bun, potato wedges, fresh orange slices, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. Staff and Training Worksheets were received during the visit. Four (4) staff files were monitored and eleven (11) children records were reviewed. The most recent fire drill was completed on September 12, 2024 and a shelter-in-place emergency drill was conducted on June 17, 2024.The most current monthly outdoor inspection was completed on September 17, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Two area rugs in space #3 were soiled with large dark spots. 15A NCAC 18A .2824(a)&(b) 721 All equipment and furnishings were not in good repair. In the outdoor play area to the rear of the facility, a resin balance beam was broken and exposed sharp edges. The violation was corrected when staff removed it from the play area and discarded the play equipment. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor play area near space #7 and to the rear of the facility, there were 2 sink holes 6inches in diameter that were a trip hazard. The violation was corrected during the visit when the administrator filled the holes with playground sand. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A container of Clorox Scentiva wipes were stored underneath the driver's seat and were accessible to children who are transported. The violation was corrected when the administrator removed and discarded the container of wipes. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Certification in First Aid training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Certification in CPR training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Updated annual staff evaluations were not completed and on file for 10 staff members. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam or health assessment record was not on file for child, G.K. enrolled January 8, 2024. GS110-91(1) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The most recent shelter-in-place drill on file was conducted June 17, 2024. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The Ready to Go File did not contain updated children's applications for current children enrolled and contact information for four (4) staff members. The violation was corrected when the administrator placed updated copies of applications for all children enrolled and contact information for the 4 new staff members. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 5, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .0607(d)(10). School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/22/2024 Number Present: 86 Completed Date: 10/22/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including health and safety training requirements. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 83%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children in interest centers with dramatic play materials such as pots and pan, eating utensils, and pretend foods. I observed children preparing pretend meals and serving their teachers in their restaurant. Children were observed playing with musical instruments, clear colored Legos, toys cars and unit blocks, and magnetic color tiles. In space #4, staff members assisted children with preparing to work in their journals. Children drew pictures with crayons of things in fall. In space #5, a small group of school-aged children played BINGO as others played with unit blocks, train tracks, and set up a town on the carpeted floor. Infants in space #6 were observed exploring the classroom by crawling and scooting, receiving tummy time on mats, and playing with soft toys and rattles on the floor. I observed a teacher holding and comforting a child by holding and being engaged in conversation with the child. Children in space #7 completed hand washing routines and prepared for outdoor play by putting on their coats and hats. In the outdoor play area, I observed children playing with a variety of balls, riding tricycles on the track and sidewalk, racing each other, and climbing/sliding on stationary equipment. Staff were observed assisting children with toileting and diapering routines at bathrooms in the hallway in preparation for mealtime. Lunch, which was prepared and served by the cook, consisted of hamburgers on wheat bun, potato wedges, fresh orange slices, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. Staff and Training Worksheets were received during the visit. Four (4) staff files were monitored and eleven (11) children records were reviewed. The most recent fire drill was completed on September 12, 2024 and a shelter-in-place emergency drill was conducted on June 17, 2024.The most current monthly outdoor inspection was completed on September 17, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Two area rugs in space #3 were soiled with large dark spots. 15A NCAC 18A .2824(a)&(b) 721 All equipment and furnishings were not in good repair. In the outdoor play area to the rear of the facility, a resin balance beam was broken and exposed sharp edges. The violation was corrected when staff removed it from the play area and discarded the play equipment. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor play area near space #7 and to the rear of the facility, there were 2 sink holes 6inches in diameter that were a trip hazard. The violation was corrected during the visit when the administrator filled the holes with playground sand. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A container of Clorox Scentiva wipes were stored underneath the driver's seat and were accessible to children who are transported. The violation was corrected when the administrator removed and discarded the container of wipes. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Certification in First Aid training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Certification in CPR training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Updated annual staff evaluations were not completed and on file for 10 staff members. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam or health assessment record was not on file for child, G.K. enrolled January 8, 2024. GS110-91(1) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The most recent shelter-in-place drill on file was conducted June 17, 2024. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The Ready to Go File did not contain updated children's applications for current children enrolled and contact information for four (4) staff members. The violation was corrected when the administrator placed updated copies of applications for all children enrolled and contact information for the 4 new staff members. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 5, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .0607(d)(10). School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/22/2024 Number Present: 86 Completed Date: 10/22/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including health and safety training requirements. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 83%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children in interest centers with dramatic play materials such as pots and pan, eating utensils, and pretend foods. I observed children preparing pretend meals and serving their teachers in their restaurant. Children were observed playing with musical instruments, clear colored Legos, toys cars and unit blocks, and magnetic color tiles. In space #4, staff members assisted children with preparing to work in their journals. Children drew pictures with crayons of things in fall. In space #5, a small group of school-aged children played BINGO as others played with unit blocks, train tracks, and set up a town on the carpeted floor. Infants in space #6 were observed exploring the classroom by crawling and scooting, receiving tummy time on mats, and playing with soft toys and rattles on the floor. I observed a teacher holding and comforting a child by holding and being engaged in conversation with the child. Children in space #7 completed hand washing routines and prepared for outdoor play by putting on their coats and hats. In the outdoor play area, I observed children playing with a variety of balls, riding tricycles on the track and sidewalk, racing each other, and climbing/sliding on stationary equipment. Staff were observed assisting children with toileting and diapering routines at bathrooms in the hallway in preparation for mealtime. Lunch, which was prepared and served by the cook, consisted of hamburgers on wheat bun, potato wedges, fresh orange slices, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. Staff and Training Worksheets were received during the visit. Four (4) staff files were monitored and eleven (11) children records were reviewed. The most recent fire drill was completed on September 12, 2024 and a shelter-in-place emergency drill was conducted on June 17, 2024.The most current monthly outdoor inspection was completed on September 17, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Two area rugs in space #3 were soiled with large dark spots. 15A NCAC 18A .2824(a)&(b) 721 All equipment and furnishings were not in good repair. In the outdoor play area to the rear of the facility, a resin balance beam was broken and exposed sharp edges. The violation was corrected when staff removed it from the play area and discarded the play equipment. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor play area near space #7 and to the rear of the facility, there were 2 sink holes 6inches in diameter that were a trip hazard. The violation was corrected during the visit when the administrator filled the holes with playground sand. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A container of Clorox Scentiva wipes were stored underneath the driver's seat and were accessible to children who are transported. The violation was corrected when the administrator removed and discarded the container of wipes. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Certification in First Aid training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Certification in CPR training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Updated annual staff evaluations were not completed and on file for 10 staff members. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam or health assessment record was not on file for child, G.K. enrolled January 8, 2024. GS110-91(1) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The most recent shelter-in-place drill on file was conducted June 17, 2024. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The Ready to Go File did not contain updated children's applications for current children enrolled and contact information for four (4) staff members. The violation was corrected when the administrator placed updated copies of applications for all children enrolled and contact information for the 4 new staff members. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 5, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .0607(d)(10). School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/22/2024 Number Present: 86 Completed Date: 10/22/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including health and safety training requirements. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 83%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children in interest centers with dramatic play materials such as pots and pan, eating utensils, and pretend foods. I observed children preparing pretend meals and serving their teachers in their restaurant. Children were observed playing with musical instruments, clear colored Legos, toys cars and unit blocks, and magnetic color tiles. In space #4, staff members assisted children with preparing to work in their journals. Children drew pictures with crayons of things in fall. In space #5, a small group of school-aged children played BINGO as others played with unit blocks, train tracks, and set up a town on the carpeted floor. Infants in space #6 were observed exploring the classroom by crawling and scooting, receiving tummy time on mats, and playing with soft toys and rattles on the floor. I observed a teacher holding and comforting a child by holding and being engaged in conversation with the child. Children in space #7 completed hand washing routines and prepared for outdoor play by putting on their coats and hats. In the outdoor play area, I observed children playing with a variety of balls, riding tricycles on the track and sidewalk, racing each other, and climbing/sliding on stationary equipment. Staff were observed assisting children with toileting and diapering routines at bathrooms in the hallway in preparation for mealtime. Lunch, which was prepared and served by the cook, consisted of hamburgers on wheat bun, potato wedges, fresh orange slices, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. Staff and Training Worksheets were received during the visit. Four (4) staff files were monitored and eleven (11) children records were reviewed. The most recent fire drill was completed on September 12, 2024 and a shelter-in-place emergency drill was conducted on June 17, 2024.The most current monthly outdoor inspection was completed on September 17, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Two area rugs in space #3 were soiled with large dark spots. 15A NCAC 18A .2824(a)&(b) 721 All equipment and furnishings were not in good repair. In the outdoor play area to the rear of the facility, a resin balance beam was broken and exposed sharp edges. The violation was corrected when staff removed it from the play area and discarded the play equipment. G.S. 110-91(6); .0601(b) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor play area near space #7 and to the rear of the facility, there were 2 sink holes 6inches in diameter that were a trip hazard. The violation was corrected during the visit when the administrator filled the holes with playground sand. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A container of Clorox Scentiva wipes were stored underneath the driver's seat and were accessible to children who are transported. The violation was corrected when the administrator removed and discarded the container of wipes. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Certification in First Aid training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Certification in CPR training was not completed within 90days of employment for staff member E.E. hired July 29, 2024. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Updated annual staff evaluations were not completed and on file for 10 staff members. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam or health assessment record was not on file for child, G.K. enrolled January 8, 2024. GS110-91(1) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The most recent shelter-in-place drill on file was conducted June 17, 2024. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The Ready to Go File did not contain updated children's applications for current children enrolled and contact information for four (4) staff members. The violation was corrected when the administrator placed updated copies of applications for all children enrolled and contact information for the 4 new staff members. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 5, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .0607(d)(10). School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1101 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0724-044L Visit Date: 7/10/2024 Number Present: 82 Completed Date: 7/10/2024 Age: From 0 To 10 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 85%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. There is a concern that children are not adequately supervised. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children played Simon Says and musical chairs in whole groups. In interest centers, I observed children playing with dress up clothes in dramatic play and relaxing in the cozy area reading books. Outdoors, children were engaged in water play with sprinklers. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. I observed a teacher completing diapering routines and hand washing with an infant before returning them to the play area of the classroom. Lunch which was prepared and served by the cook, consisted of macaroni and cheese, fresh steamed broccoli, fresh orange slices, and milk. Following lunch, children were observed resting on individual cots as soft music played. The allegations that children were not adequately supervised were discussed with Ms. Williamson. Ms. Williamson stated that she had been made aware of issues where a staff member on their personal cell phone when in the classroom with children. I interviewed four (4) staff members throughout the facility and it was determined that staff members do use their cell phones while children are in the classrooms. Ms. Williamson stated that she issued a verbal warning to staff members who violate the company’s cell phone policy. Based on staff interviews, staff members stated a team member was present in the classroom when children were in care and it was determined that children were supervised. Based on staff interviews, it was determined that while caring for and supervising children in classrooms, all staff members do use their phones. Based on classroom observations, interviews, and parent/staff handbooks reviewed, the allegation of concerns that children are not adequately supervised is unsubstantiated. A Staff and Training Worksheet was completed for one (1) new staff member and the file was monitored during today’s visit. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violation was observed: Violation Number Comment Rule 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Documentation of orientation of the first two weeks of employment for new staff member, A.B. hired 6/3/2024, was not completed. The violation was corrected when the administrator recorded the orientation topics on the appropriate orientation form based on the new staff member’s signatures on the topic area documents. .1101(a)(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today was corrected immediately therefore a compliance letter is not required. Facility Specific TA/Consultation/Reminders: New Staff Orientation: A violation for Documentation of Staff Orientation was cited during today’s visit. Each center shall ensure that each new employee who is expected to have contact with children receives a minimum of 16 clock hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six clock hours of orientation within the first two weeks of employment as listed in the top section of this chart. As a reminder, new staff orientation may not be counted toward annual on-going training requirements. Refer to child care rule 10A NCAC 09 .1101. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0724-044L Visit Date: 7/10/2024 Number Present: 82 Completed Date: 7/10/2024 Age: From 0 To 10 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 85%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. There is a concern that children are not adequately supervised. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. I observed preschool and school-aged children engaged in free choice activities both indoors and outdoors. Children played Simon Says and musical chairs in whole groups. In interest centers, I observed children playing with dress up clothes in dramatic play and relaxing in the cozy area reading books. Outdoors, children were engaged in water play with sprinklers. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. I observed a teacher completing diapering routines and hand washing with an infant before returning them to the play area of the classroom. Lunch which was prepared and served by the cook, consisted of macaroni and cheese, fresh steamed broccoli, fresh orange slices, and milk. Following lunch, children were observed resting on individual cots as soft music played. The allegations that children were not adequately supervised were discussed with Ms. Williamson. Ms. Williamson stated that she had been made aware of issues where a staff member on their personal cell phone when in the classroom with children. I interviewed four (4) staff members throughout the facility and it was determined that staff members do use their cell phones while children are in the classrooms. Ms. Williamson stated that she issued a verbal warning to staff members who violate the company’s cell phone policy. Based on staff interviews, staff members stated a team member was present in the classroom when children were in care and it was determined that children were supervised. Based on staff interviews, it was determined that while caring for and supervising children in classrooms, all staff members do use their phones. Based on classroom observations, interviews, and parent/staff handbooks reviewed, the allegation of concerns that children are not adequately supervised is unsubstantiated. A Staff and Training Worksheet was completed for one (1) new staff member and the file was monitored during today’s visit. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violation was observed: Violation Number Comment Rule 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Documentation of orientation of the first two weeks of employment for new staff member, A.B. hired 6/3/2024, was not completed. The violation was corrected when the administrator recorded the orientation topics on the appropriate orientation form based on the new staff member’s signatures on the topic area documents. .1101(a)(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today was corrected immediately therefore a compliance letter is not required. Facility Specific TA/Consultation/Reminders: New Staff Orientation: A violation for Documentation of Staff Orientation was cited during today’s visit. Each center shall ensure that each new employee who is expected to have contact with children receives a minimum of 16 clock hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six clock hours of orientation within the first two weeks of employment as listed in the top section of this chart. As a reminder, new staff orientation may not be counted toward annual on-going training requirements. Refer to child care rule 10A NCAC 09 .1101. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 73 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor area. The outdoor area was not monitored due to active precipitation throughout the visit. Upon arrival, I observed preschool-aged children engaged in free choice activities indoors. Children played with framed puzzles with knobs, painted on white art paper using tempera paint and brushes, and cooked pretend meals with materials in dramatic play. Children were observed building train tracks with wooden blocks and playing with toy vehicles. I observed teachers assisting children with handwriting as they assisted children with writing their first and last names. In space #3, children completed toileting and hand washing routines and returned to their classroom to engage in bubble play. I observed children trying to catch bubbles and watch them land on their hands. Staff talked with children as they jumped to catch bubbles. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. One infant was observed consuming a bottle of formula as the teacher held and fed him. Lunch was prepared and served by the cook consisted of macaroni and cheese, fresh steamed broccoli, diced peaches, and milk. Following lunch, children were observed resting on individual cots as soft music played. Staff and Training Worksheets were received May 1, 2024 and updated during today’s visit. Four (4) new staff files were monitored. The monthly fire drill was completed April 15, 2024 and a shelter-in-place emergency drill was completed April 8, 2024. The most current playground inspection was completed April 9, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. No menus were posting at the entrance of the facility on the parent board or in the food preparation area. The violation was corrected when the administrator made copies and placed them in the food preparation area and on the parent information board at the entrance of the facility. 10A NCAC 09 .0901(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to children in space #2a, a tube of A&D ointment was stored in a child's cubby. The violation was corrected when the administrator removed the ointment from the cubby and placed it in a storage bin on a shelf located five feet above the finished floor. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children in space #2a, #2b, and #3, I observed plastic Ziploc bags of clothing and classroom materials stored in children's cubbies. In space #6, plastic gloves and a trash bag was stored on the diapering changing surface. The violation was corrected when the administrator moved the items to shelves that were at least 5 feet above the floor. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in First Aid training within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in CPR training within 90 days of employment. .1102(d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member's can of Coca Cola soft drink was accessible to children and was stored on a child-sized shelf in space #4. The violation was corrected when the teacher removed the drink from the shelf and placed it in a closet. .0901(i) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member T.S. hired February 5, 2024, did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Health and safety training for staff member T.T. hired March 6, 2023 was not completed within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Four staff members did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training as part of Health and Safety training topics within five years as part of on-going training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Classroom observation and Specific TA: Classroom Observation: During today’s visit, I observed the preschool-aged children in space #4 from approximately 9:55am until 10:10am. Teachers were observed assisting children with getting their individual spring activity books and crayons from open shelves. Children were engaged matching in the picture to the word in English and Spanish then coloring the pictures. Children were encouraged to create their own picture. Following the observation, I talked with the administrator and provided the following guidance and technical assistance: I encouraged teachers to be intentional about having meaningful conversations with children. Self-talk and Parallel talk will both be necessary in providing a language enrich environment. Self-talk will offer opportunities for conversation to occur in silent classrooms. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I also recommended that teacher provide more questions allowing the children to respond to what they think needs to happen, instead of giving directives to children. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended B. Williamson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). Storage of Medication: The violation for storage of medication was cited today. This includes both medicated and over the counter medication. In Space #2a, a tube of A&D ointment was stored in a child’s cubby. Properly storing medication is important because if in reach of children, may present a poison hazard. I shared that additional information regarding the storage of medication can be found in Sanitation Rule .2028(d) and provided you with a copy of the “Hazardous Items Storage for Child Care” resource from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; have staff practice administering medicine and return to locked storage before completing the administration record (practice helps create and reinforce a routine); remind each team of staff to check behind the other; and/or periodically visit classrooms throughout the day and check medication boxes to ensure they are locked. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/ , under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ . Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .1102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 73 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor area. The outdoor area was not monitored due to active precipitation throughout the visit. Upon arrival, I observed preschool-aged children engaged in free choice activities indoors. Children played with framed puzzles with knobs, painted on white art paper using tempera paint and brushes, and cooked pretend meals with materials in dramatic play. Children were observed building train tracks with wooden blocks and playing with toy vehicles. I observed teachers assisting children with handwriting as they assisted children with writing their first and last names. In space #3, children completed toileting and hand washing routines and returned to their classroom to engage in bubble play. I observed children trying to catch bubbles and watch them land on their hands. Staff talked with children as they jumped to catch bubbles. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. One infant was observed consuming a bottle of formula as the teacher held and fed him. Lunch was prepared and served by the cook consisted of macaroni and cheese, fresh steamed broccoli, diced peaches, and milk. Following lunch, children were observed resting on individual cots as soft music played. Staff and Training Worksheets were received May 1, 2024 and updated during today’s visit. Four (4) new staff files were monitored. The monthly fire drill was completed April 15, 2024 and a shelter-in-place emergency drill was completed April 8, 2024. The most current playground inspection was completed April 9, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. No menus were posting at the entrance of the facility on the parent board or in the food preparation area. The violation was corrected when the administrator made copies and placed them in the food preparation area and on the parent information board at the entrance of the facility. 10A NCAC 09 .0901(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to children in space #2a, a tube of A&D ointment was stored in a child's cubby. The violation was corrected when the administrator removed the ointment from the cubby and placed it in a storage bin on a shelf located five feet above the finished floor. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children in space #2a, #2b, and #3, I observed plastic Ziploc bags of clothing and classroom materials stored in children's cubbies. In space #6, plastic gloves and a trash bag was stored on the diapering changing surface. The violation was corrected when the administrator moved the items to shelves that were at least 5 feet above the floor. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in First Aid training within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in CPR training within 90 days of employment. .1102(d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member's can of Coca Cola soft drink was accessible to children and was stored on a child-sized shelf in space #4. The violation was corrected when the teacher removed the drink from the shelf and placed it in a closet. .0901(i) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member T.S. hired February 5, 2024, did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Health and safety training for staff member T.T. hired March 6, 2023 was not completed within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Four staff members did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training as part of Health and Safety training topics within five years as part of on-going training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Classroom observation and Specific TA: Classroom Observation: During today’s visit, I observed the preschool-aged children in space #4 from approximately 9:55am until 10:10am. Teachers were observed assisting children with getting their individual spring activity books and crayons from open shelves. Children were engaged matching in the picture to the word in English and Spanish then coloring the pictures. Children were encouraged to create their own picture. Following the observation, I talked with the administrator and provided the following guidance and technical assistance: I encouraged teachers to be intentional about having meaningful conversations with children. Self-talk and Parallel talk will both be necessary in providing a language enrich environment. Self-talk will offer opportunities for conversation to occur in silent classrooms. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I also recommended that teacher provide more questions allowing the children to respond to what they think needs to happen, instead of giving directives to children. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended B. Williamson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). Storage of Medication: The violation for storage of medication was cited today. This includes both medicated and over the counter medication. In Space #2a, a tube of A&D ointment was stored in a child’s cubby. Properly storing medication is important because if in reach of children, may present a poison hazard. I shared that additional information regarding the storage of medication can be found in Sanitation Rule .2028(d) and provided you with a copy of the “Hazardous Items Storage for Child Care” resource from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; have staff practice administering medicine and return to locked storage before completing the administration record (practice helps create and reinforce a routine); remind each team of staff to check behind the other; and/or periodically visit classrooms throughout the day and check medication boxes to ensure they are locked. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/ , under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ . Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 73 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 315 Time In: 09:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous annual compliance visit was conducted on November 3, 2023. The eighteen-month compliance history score prior to today’s visit was 88%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed April 16. 2024. Fire Classification of approved for daytime care only completed December 4, 2023. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor area. The outdoor area was not monitored due to active precipitation throughout the visit. Upon arrival, I observed preschool-aged children engaged in free choice activities indoors. Children played with framed puzzles with knobs, painted on white art paper using tempera paint and brushes, and cooked pretend meals with materials in dramatic play. Children were observed building train tracks with wooden blocks and playing with toy vehicles. I observed teachers assisting children with handwriting as they assisted children with writing their first and last names. In space #3, children completed toileting and hand washing routines and returned to their classroom to engage in bubble play. I observed children trying to catch bubbles and watch them land on their hands. Staff talked with children as they jumped to catch bubbles. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. One infant was observed consuming a bottle of formula as the teacher held and fed him. Lunch was prepared and served by the cook consisted of macaroni and cheese, fresh steamed broccoli, diced peaches, and milk. Following lunch, children were observed resting on individual cots as soft music played. Staff and Training Worksheets were received May 1, 2024 and updated during today’s visit. Four (4) new staff files were monitored. The monthly fire drill was completed April 15, 2024 and a shelter-in-place emergency drill was completed April 8, 2024. The most current playground inspection was completed April 9, 2024. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. No menus were posting at the entrance of the facility on the parent board or in the food preparation area. The violation was corrected when the administrator made copies and placed them in the food preparation area and on the parent information board at the entrance of the facility. 10A NCAC 09 .0901(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to children in space #2a, a tube of A&D ointment was stored in a child's cubby. The violation was corrected when the administrator removed the ointment from the cubby and placed it in a storage bin on a shelf located five feet above the finished floor. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children in space #2a, #2b, and #3, I observed plastic Ziploc bags of clothing and classroom materials stored in children's cubbies. In space #6, plastic gloves and a trash bag was stored on the diapering changing surface. The violation was corrected when the administrator moved the items to shelves that were at least 5 feet above the floor. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in First Aid training within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff member R.P. hired November 30, 2023, did not complete certification in CPR training within 90 days of employment. .1102(d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member's can of Coca Cola soft drink was accessible to children and was stored on a child-sized shelf in space #4. The violation was corrected when the teacher removed the drink from the shelf and placed it in a closet. .0901(i) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member T.S. hired February 5, 2024, did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Health and safety training for staff member T.T. hired March 6, 2023 was not completed within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Four staff members did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training as part of Health and Safety training topics within five years as part of on-going training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Classroom observation and Specific TA: Classroom Observation: During today’s visit, I observed the preschool-aged children in space #4 from approximately 9:55am until 10:10am. Teachers were observed assisting children with getting their individual spring activity books and crayons from open shelves. Children were engaged matching in the picture to the word in English and Spanish then coloring the pictures. Children were encouraged to create their own picture. Following the observation, I talked with the administrator and provided the following guidance and technical assistance: I encouraged teachers to be intentional about having meaningful conversations with children. Self-talk and Parallel talk will both be necessary in providing a language enrich environment. Self-talk will offer opportunities for conversation to occur in silent classrooms. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I also recommended that teacher provide more questions allowing the children to respond to what they think needs to happen, instead of giving directives to children. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended B. Williamson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). Storage of Medication: The violation for storage of medication was cited today. This includes both medicated and over the counter medication. In Space #2a, a tube of A&D ointment was stored in a child’s cubby. Properly storing medication is important because if in reach of children, may present a poison hazard. I shared that additional information regarding the storage of medication can be found in Sanitation Rule .2028(d) and provided you with a copy of the “Hazardous Items Storage for Child Care” resource from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; have staff practice administering medicine and return to locked storage before completing the administration record (practice helps create and reinforce a routine); remind each team of staff to check behind the other; and/or periodically visit classrooms throughout the day and check medication boxes to ensure they are locked. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/ , under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ . Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: STACEY EATON Operation Type: Center Case Number: 0423-132A Visit Date: 2/22/2024 Number Present: 62 Completed Date: 2/22/2024 Age: From 0 To 5 Total Minutes: 90 Time In: 10:45 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on November 8, 2023. Cherdell Rabon, Assistant Director, accompanied me during a walk-through of the facility. I spoke with Ms. Rabon and discussed the purpose of the visit. Ms. Rabon stated that Brandy Williamson, Administrator, was not working in the facility today, however, I did speak to her on the telephone. I observed a copy of the administrative action, cover letter, and CAP posted as required located on a bulletin board near the front entrance of the facility and a copy was also posted on a bulletin board located in the first classroom on the left. I reminded Ms. Rabon that the information must remain posted for six months or until receipt of a closure letter from the Division. Limited monitoring of child care requirements occurred during today’s visit. I reviewed a copy of the staff training worksheet and verified that Criminal background check qualification letters, First Aid/CPR and ITS-SIDS were current for all staff members. All staff had completed First Aid/CPR, however, five did not have a copy in their file, but Ms. Rabon located them and placed them in each file during today’s visit for the training on October 24, 2023. I also reviewed the files of two new staff members and their qualification letters were on file, they have ninety days to complete First Aid/CPR Training and they do not work in the infant classroom and are not required to complete the ITS-SIDS training. Two violations were cited but were corrected during today’s visit. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. All staff completed First Aid Training on October 2023, however, five staff did not have a copy in their files during record review but were placed in their files and the violation was corrected during today's visit. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. All staff completed CPR training, however, five did not have a copy in their staff files during the record review, a copy was located and placed in their files and the violation was corrected during today's visit. .1102(d) I monitored the following: 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(1)&(4-5) regarding approved space •Child Care Rule 10A NCAC 09 .0601(a) regarding safe environment •Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision 1/4/24- No violations were cited during today’s visit, this stipulation is in compliance. 2/22/24-Two violations were cited but were corrected during today’s visit. 2.Within two (2) weeks after this Notice is received, Brandy Williamson, administrator, shall revise the facility’s policies and procedures regarding substance abuse and drug testing. The revised policies and procedures shall describe, in detail, the steps the administrator will take to ensure a safe environment for children at all times. The substance abuse and drug testing policies and procedures shall also include, but not be limited to, the following: •A plan for testing staff members when there are suspicions, concerns, or reports of substance use, including a timeframe for the staff member to submit to a drug and/or alcohol test when requested •A requirement that staff members are not allowed to engage in the illegal use of substances or engage in illegal activities at any time, including while off premises and outside of facility work hours •A requirement that staff members are not allowed to care for children while under the influence of impairing substances •A requirement that illegal substances, narcotics, and/or alcohol are not permitted on the premises or any other locations where enrolled children are in care •A plan for the use and storage of staff members’ personal belongings, including purses, backpacks, or other bags, cell phones, medications, and other possible hazardous items to ensure children do not have access to any hazardous items •Information describing circumstances and behaviors that may indicate a staff member uses or is under the influence of a substance that requires implementation of the policy •Procedures for staff members to report concerns regarding other staff members’ behaviors or suspicions of substance use to administration •Procedures for administration to respond to concerns regarding possible substance use by a staff member, including time frames for a timely response •Consequences for staff members who fail to follow the policies and procedures or present a positive drug screen •A plan for regular review of substance abuse and drug testing policies and procedures with all staff members, including the review of policies and procedures in the orientation of new staff members, before they assume child care responsibilities •Procedures administration will follow to monitor staff members’ compliance with the substance abuse and drug testing policies and procedures The revised policies and procedures shall be submitted to Stacey Eaton, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2201, , telephone number 910-260-2071, email stacey.eaton@dhhs.nc.gov for approval. Ms. Eaton shall notify Ms. Williamson, orally and in writing, as to whether the revised policies and procedures are approved or if modifications are needed. Once approved, the policies and procedures shall be implemented immediately and incorporated into the facility’s permanent operating procedures. A copy of the approved policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24-Brandy Williamson, Administrator submitted first draft of the on December 5, 2023 for approval by the Division. Ms. Williamson was informed of requested revisions that need to be submitted by January 11, 2024. 2/22/24-Christopher Williams, District Manager submitted requested revisions on January 11, 2024, additional revisions were requested. This stipulation is not complete. 3.Within two (2) weeks after this Notice is received, Ms. Williamson shall develop written procedures that include a staffing pattern plan that ensures staff/child ratios and adequate supervision of children are met throughout the day including, but not limited to, the following: •All times throughout the day, including but not limited to, early morning and late afternoon, transition periods, naptime, and when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group •Absence of staff members •Designation of an administrative staff member to evaluate the arrival and departure times in order to determine the most appropriate staff schedule •Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the staffing pattern and supervision plan •Procedures for periodic review of the staffing pattern and supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities •Consequences of staff members’ non-compliance with the plan/procedures The written procedures shall be submitted to Ms. Eaton for approval. Ms. Eaton shall notify Ms. Williamson, orally and in writing, as to whether the procedures are approved or if modifications are needed. Once approved, the written procedures shall be immediately implemented and permanently incorporated into the facilities’ operating procedures. A copy of the approved written procedures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24-Brandy Williamson, Administrator submitted first draft of the on December 5, 2023 for approval by the Division. Ms. Williamson was informed of requested revisions that need to be submitted by January 11, 2024. 2/22/24-Christopher Williams, District Manager, submitted requested revisions to the Division for approval by the Division on January 11, 2024. Additional revisions were requested, this stipulation is not complete. 4.Within two (2) weeks after approval of the policies/procedures/plans, Ms. Williamson shall conduct a mandatory meeting with all staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, to review the approved policies/procedures/plans regarding substance abuse, drug testing, staff/child ratios, and supervision. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24- This stipulation has not been completed at this time. 2/22/24-This stipulation has not been completed at this time. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: STACEY EATON Operation Type: Center Case Number: 0423-132A Visit Date: 2/22/2024 Number Present: 62 Completed Date: 2/22/2024 Age: From 0 To 5 Total Minutes: 90 Time In: 10:45 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on November 8, 2023. Cherdell Rabon, Assistant Director, accompanied me during a walk-through of the facility. I spoke with Ms. Rabon and discussed the purpose of the visit. Ms. Rabon stated that Brandy Williamson, Administrator, was not working in the facility today, however, I did speak to her on the telephone. I observed a copy of the administrative action, cover letter, and CAP posted as required located on a bulletin board near the front entrance of the facility and a copy was also posted on a bulletin board located in the first classroom on the left. I reminded Ms. Rabon that the information must remain posted for six months or until receipt of a closure letter from the Division. Limited monitoring of child care requirements occurred during today’s visit. I reviewed a copy of the staff training worksheet and verified that Criminal background check qualification letters, First Aid/CPR and ITS-SIDS were current for all staff members. All staff had completed First Aid/CPR, however, five did not have a copy in their file, but Ms. Rabon located them and placed them in each file during today’s visit for the training on October 24, 2023. I also reviewed the files of two new staff members and their qualification letters were on file, they have ninety days to complete First Aid/CPR Training and they do not work in the infant classroom and are not required to complete the ITS-SIDS training. Two violations were cited but were corrected during today’s visit. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. All staff completed First Aid Training on October 2023, however, five staff did not have a copy in their files during record review but were placed in their files and the violation was corrected during today's visit. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. All staff completed CPR training, however, five did not have a copy in their staff files during the record review, a copy was located and placed in their files and the violation was corrected during today's visit. .1102(d) I monitored the following: 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(1)&(4-5) regarding approved space •Child Care Rule 10A NCAC 09 .0601(a) regarding safe environment •Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision 1/4/24- No violations were cited during today’s visit, this stipulation is in compliance. 2/22/24-Two violations were cited but were corrected during today’s visit. 2.Within two (2) weeks after this Notice is received, Brandy Williamson, administrator, shall revise the facility’s policies and procedures regarding substance abuse and drug testing. The revised policies and procedures shall describe, in detail, the steps the administrator will take to ensure a safe environment for children at all times. The substance abuse and drug testing policies and procedures shall also include, but not be limited to, the following: •A plan for testing staff members when there are suspicions, concerns, or reports of substance use, including a timeframe for the staff member to submit to a drug and/or alcohol test when requested •A requirement that staff members are not allowed to engage in the illegal use of substances or engage in illegal activities at any time, including while off premises and outside of facility work hours •A requirement that staff members are not allowed to care for children while under the influence of impairing substances •A requirement that illegal substances, narcotics, and/or alcohol are not permitted on the premises or any other locations where enrolled children are in care •A plan for the use and storage of staff members’ personal belongings, including purses, backpacks, or other bags, cell phones, medications, and other possible hazardous items to ensure children do not have access to any hazardous items •Information describing circumstances and behaviors that may indicate a staff member uses or is under the influence of a substance that requires implementation of the policy •Procedures for staff members to report concerns regarding other staff members’ behaviors or suspicions of substance use to administration •Procedures for administration to respond to concerns regarding possible substance use by a staff member, including time frames for a timely response •Consequences for staff members who fail to follow the policies and procedures or present a positive drug screen •A plan for regular review of substance abuse and drug testing policies and procedures with all staff members, including the review of policies and procedures in the orientation of new staff members, before they assume child care responsibilities •Procedures administration will follow to monitor staff members’ compliance with the substance abuse and drug testing policies and procedures The revised policies and procedures shall be submitted to Stacey Eaton, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2201, , telephone number 910-260-2071, email stacey.eaton@dhhs.nc.gov for approval. Ms. Eaton shall notify Ms. Williamson, orally and in writing, as to whether the revised policies and procedures are approved or if modifications are needed. Once approved, the policies and procedures shall be implemented immediately and incorporated into the facility’s permanent operating procedures. A copy of the approved policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24-Brandy Williamson, Administrator submitted first draft of the on December 5, 2023 for approval by the Division. Ms. Williamson was informed of requested revisions that need to be submitted by January 11, 2024. 2/22/24-Christopher Williams, District Manager submitted requested revisions on January 11, 2024, additional revisions were requested. This stipulation is not complete. 3.Within two (2) weeks after this Notice is received, Ms. Williamson shall develop written procedures that include a staffing pattern plan that ensures staff/child ratios and adequate supervision of children are met throughout the day including, but not limited to, the following: •All times throughout the day, including but not limited to, early morning and late afternoon, transition periods, naptime, and when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group •Absence of staff members •Designation of an administrative staff member to evaluate the arrival and departure times in order to determine the most appropriate staff schedule •Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the staffing pattern and supervision plan •Procedures for periodic review of the staffing pattern and supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities •Consequences of staff members’ non-compliance with the plan/procedures The written procedures shall be submitted to Ms. Eaton for approval. Ms. Eaton shall notify Ms. Williamson, orally and in writing, as to whether the procedures are approved or if modifications are needed. Once approved, the written procedures shall be immediately implemented and permanently incorporated into the facilities’ operating procedures. A copy of the approved written procedures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24-Brandy Williamson, Administrator submitted first draft of the on December 5, 2023 for approval by the Division. Ms. Williamson was informed of requested revisions that need to be submitted by January 11, 2024. 2/22/24-Christopher Williams, District Manager, submitted requested revisions to the Division for approval by the Division on January 11, 2024. Additional revisions were requested, this stipulation is not complete. 4.Within two (2) weeks after approval of the policies/procedures/plans, Ms. Williamson shall conduct a mandatory meeting with all staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, to review the approved policies/procedures/plans regarding substance abuse, drug testing, staff/child ratios, and supervision. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24- This stipulation has not been completed at this time. 2/22/24-This stipulation has not been completed at this time. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: STACEY EATON Operation Type: Center Case Number: 0423-132A Visit Date: 2/22/2024 Number Present: 62 Completed Date: 2/22/2024 Age: From 0 To 5 Total Minutes: 90 Time In: 10:45 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on November 8, 2023. Cherdell Rabon, Assistant Director, accompanied me during a walk-through of the facility. I spoke with Ms. Rabon and discussed the purpose of the visit. Ms. Rabon stated that Brandy Williamson, Administrator, was not working in the facility today, however, I did speak to her on the telephone. I observed a copy of the administrative action, cover letter, and CAP posted as required located on a bulletin board near the front entrance of the facility and a copy was also posted on a bulletin board located in the first classroom on the left. I reminded Ms. Rabon that the information must remain posted for six months or until receipt of a closure letter from the Division. Limited monitoring of child care requirements occurred during today’s visit. I reviewed a copy of the staff training worksheet and verified that Criminal background check qualification letters, First Aid/CPR and ITS-SIDS were current for all staff members. All staff had completed First Aid/CPR, however, five did not have a copy in their file, but Ms. Rabon located them and placed them in each file during today’s visit for the training on October 24, 2023. I also reviewed the files of two new staff members and their qualification letters were on file, they have ninety days to complete First Aid/CPR Training and they do not work in the infant classroom and are not required to complete the ITS-SIDS training. Two violations were cited but were corrected during today’s visit. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. All staff completed First Aid Training on October 2023, however, five staff did not have a copy in their files during record review but were placed in their files and the violation was corrected during today's visit. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. All staff completed CPR training, however, five did not have a copy in their staff files during the record review, a copy was located and placed in their files and the violation was corrected during today's visit. .1102(d) I monitored the following: 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •North Carolina General Statute § 110-91(1)&(4-5) regarding approved space •Child Care Rule 10A NCAC 09 .0601(a) regarding safe environment •Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision 1/4/24- No violations were cited during today’s visit, this stipulation is in compliance. 2/22/24-Two violations were cited but were corrected during today’s visit. 2.Within two (2) weeks after this Notice is received, Brandy Williamson, administrator, shall revise the facility’s policies and procedures regarding substance abuse and drug testing. The revised policies and procedures shall describe, in detail, the steps the administrator will take to ensure a safe environment for children at all times. The substance abuse and drug testing policies and procedures shall also include, but not be limited to, the following: •A plan for testing staff members when there are suspicions, concerns, or reports of substance use, including a timeframe for the staff member to submit to a drug and/or alcohol test when requested •A requirement that staff members are not allowed to engage in the illegal use of substances or engage in illegal activities at any time, including while off premises and outside of facility work hours •A requirement that staff members are not allowed to care for children while under the influence of impairing substances •A requirement that illegal substances, narcotics, and/or alcohol are not permitted on the premises or any other locations where enrolled children are in care •A plan for the use and storage of staff members’ personal belongings, including purses, backpacks, or other bags, cell phones, medications, and other possible hazardous items to ensure children do not have access to any hazardous items •Information describing circumstances and behaviors that may indicate a staff member uses or is under the influence of a substance that requires implementation of the policy •Procedures for staff members to report concerns regarding other staff members’ behaviors or suspicions of substance use to administration •Procedures for administration to respond to concerns regarding possible substance use by a staff member, including time frames for a timely response •Consequences for staff members who fail to follow the policies and procedures or present a positive drug screen •A plan for regular review of substance abuse and drug testing policies and procedures with all staff members, including the review of policies and procedures in the orientation of new staff members, before they assume child care responsibilities •Procedures administration will follow to monitor staff members’ compliance with the substance abuse and drug testing policies and procedures The revised policies and procedures shall be submitted to Stacey Eaton, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2201, , telephone number 910-260-2071, email stacey.eaton@dhhs.nc.gov for approval. Ms. Eaton shall notify Ms. Williamson, orally and in writing, as to whether the revised policies and procedures are approved or if modifications are needed. Once approved, the policies and procedures shall be implemented immediately and incorporated into the facility’s permanent operating procedures. A copy of the approved policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24-Brandy Williamson, Administrator submitted first draft of the on December 5, 2023 for approval by the Division. Ms. Williamson was informed of requested revisions that need to be submitted by January 11, 2024. 2/22/24-Christopher Williams, District Manager submitted requested revisions on January 11, 2024, additional revisions were requested. This stipulation is not complete. 3.Within two (2) weeks after this Notice is received, Ms. Williamson shall develop written procedures that include a staffing pattern plan that ensures staff/child ratios and adequate supervision of children are met throughout the day including, but not limited to, the following: •All times throughout the day, including but not limited to, early morning and late afternoon, transition periods, naptime, and when staff members need to attend to personal care needs or to complete tasks outside the classroom or away from the group •Absence of staff members •Designation of an administrative staff member to evaluate the arrival and departure times in order to determine the most appropriate staff schedule •Procedures for supervisory staff members to visit each classroom and monitor staff members’ implementation of the staffing pattern and supervision plan •Procedures for periodic review of the staffing pattern and supervision plan with all staff members, including the review of the plan in the orientation of new staff members before they assume child care responsibilities •Consequences of staff members’ non-compliance with the plan/procedures The written procedures shall be submitted to Ms. Eaton for approval. Ms. Eaton shall notify Ms. Williamson, orally and in writing, as to whether the procedures are approved or if modifications are needed. Once approved, the written procedures shall be immediately implemented and permanently incorporated into the facilities’ operating procedures. A copy of the approved written procedures shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24-Brandy Williamson, Administrator submitted first draft of the on December 5, 2023 for approval by the Division. Ms. Williamson was informed of requested revisions that need to be submitted by January 11, 2024. 2/22/24-Christopher Williams, District Manager, submitted requested revisions to the Division for approval by the Division on January 11, 2024. Additional revisions were requested, this stipulation is not complete. 4.Within two (2) weeks after approval of the policies/procedures/plans, Ms. Williamson shall conduct a mandatory meeting with all staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, to review the approved policies/procedures/plans regarding substance abuse, drug testing, staff/child ratios, and supervision. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 1/4/24- This stipulation has not been completed at this time. 2/22/24-This stipulation has not been completed at this time. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 11/3/2023 Number Present: 63 Completed Date: 11/3/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 09:30 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including Health and Safety training requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 90%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. Upon arrival, I observed preschool-aged children engaged in free choice activities indoors. Children were observed engaged in free choice activities in interest centers. Children played with dramatic play materials and cooked pretend meals at McDonalds. Staff talked with children in the block center as they built towers with unit blocks and played with toy animals, making animal sounds. In space #2, staff assisted children with using their feet to make carrot shapes using tempera paint and construction paper. Children were observed transitioning to complete personal care and hand washing routines at the restrooms in the hallway. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. One infant was observed consuming a bottle of formula as the teacher held and fed him. In space #7, I observed staff members assist children put with putting on their coats and hats before going outdoors. In the outdoor play area, children climbed on stationary equipment, rode push/pull toys, rode tricycles, and played with balls. Upon return indoors, I observed staff assist children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook which consisted of chicken bites with whole wheat biscuit, corn, mashed potatoes, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 30, 2023 and updated during today’s visit. The Children’s Record worksheet was completed for twelve (12) children’s files monitored. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #6, an infant bottle and one sippy cup were not dated. 15A NCAC 18A .2804(d) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Accessible to preschool children in space #4, the vinyl covering on a red child-sized sofa was torn, exposing foam and the wooden frame. .0601(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #2, plastic garbage bags and a bag of baby wipes were stored on the diapering changing surface. In space #3, plastic Ziploc bags of flashcards were stored on an open shelf accessible to children under three years of age. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member Z. M. hired August 30, 2023, did not have a TB test/screening or documentation stating they were free of active TB. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. The most current annual staff evaluation on file for the administrator was completed February 25, 2022. 10A NCAC 09 .0514(f) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Staff's Emergency Information was not updated in the Ready to Go file as required. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 17, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Classroom observation and Specific TA: Equipment and Furnishings: The violation for all equipment and furnishings not being in good repair was sited during today’s visit. I discussed with B. Williamson the red vinyl sofa in space #4. Ms. Williamson stated the sofa had been repaired a number of times. The equipment is showing wear and tear with the foam and wood structure inside the sofa was exposed. Equipment and materials that are hazard free and in good repair are required for children. Additional information regarding indoor materials and equipment is in Child Care Rule .0601(c) for Safe Environment. We discussed options for updating the furniture including: patching the torn area or replacing the sofa. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended B. Williamson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). TB Screening/Test: A violation for TB screening/test not being on file for staff member Z.M. was cited today. As a reminder, the TB screening or TB test shall be completed prior to the first day of work. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. DCDEE WORKS: I reminded Ms. Williamson to assist new staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 11/3/2023 Number Present: 63 Completed Date: 11/3/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 09:30 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including Health and Safety training requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 90%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. Upon arrival, I observed preschool-aged children engaged in free choice activities indoors. Children were observed engaged in free choice activities in interest centers. Children played with dramatic play materials and cooked pretend meals at McDonalds. Staff talked with children in the block center as they built towers with unit blocks and played with toy animals, making animal sounds. In space #2, staff assisted children with using their feet to make carrot shapes using tempera paint and construction paper. Children were observed transitioning to complete personal care and hand washing routines at the restrooms in the hallway. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. One infant was observed consuming a bottle of formula as the teacher held and fed him. In space #7, I observed staff members assist children put with putting on their coats and hats before going outdoors. In the outdoor play area, children climbed on stationary equipment, rode push/pull toys, rode tricycles, and played with balls. Upon return indoors, I observed staff assist children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook which consisted of chicken bites with whole wheat biscuit, corn, mashed potatoes, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 30, 2023 and updated during today’s visit. The Children’s Record worksheet was completed for twelve (12) children’s files monitored. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #6, an infant bottle and one sippy cup were not dated. 15A NCAC 18A .2804(d) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Accessible to preschool children in space #4, the vinyl covering on a red child-sized sofa was torn, exposing foam and the wooden frame. .0601(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #2, plastic garbage bags and a bag of baby wipes were stored on the diapering changing surface. In space #3, plastic Ziploc bags of flashcards were stored on an open shelf accessible to children under three years of age. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member Z. M. hired August 30, 2023, did not have a TB test/screening or documentation stating they were free of active TB. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. The most current annual staff evaluation on file for the administrator was completed February 25, 2022. 10A NCAC 09 .0514(f) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Staff's Emergency Information was not updated in the Ready to Go file as required. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 17, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Classroom observation and Specific TA: Equipment and Furnishings: The violation for all equipment and furnishings not being in good repair was sited during today’s visit. I discussed with B. Williamson the red vinyl sofa in space #4. Ms. Williamson stated the sofa had been repaired a number of times. The equipment is showing wear and tear with the foam and wood structure inside the sofa was exposed. Equipment and materials that are hazard free and in good repair are required for children. Additional information regarding indoor materials and equipment is in Child Care Rule .0601(c) for Safe Environment. We discussed options for updating the furniture including: patching the torn area or replacing the sofa. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended B. Williamson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). TB Screening/Test: A violation for TB screening/test not being on file for staff member Z.M. was cited today. As a reminder, the TB screening or TB test shall be completed prior to the first day of work. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. DCDEE WORKS: I reminded Ms. Williamson to assist new staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 11/3/2023 Number Present: 63 Completed Date: 11/3/2023 Age: From 0 To 5 Total Minutes: 345 Time In: 09:30 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit including Health and Safety training requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 90%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. Brandy Williamson, Administrator, was present and accompanied me when observing the indoor and outdoor areas. Upon arrival, I observed preschool-aged children engaged in free choice activities indoors. Children were observed engaged in free choice activities in interest centers. Children played with dramatic play materials and cooked pretend meals at McDonalds. Staff talked with children in the block center as they built towers with unit blocks and played with toy animals, making animal sounds. In space #2, staff assisted children with using their feet to make carrot shapes using tempera paint and construction paper. Children were observed transitioning to complete personal care and hand washing routines at the restrooms in the hallway. Infants in space #6 were observed exploring the classroom, receiving tummy time on mats, and playing with soft toys and rattles on the floor. One infant was observed consuming a bottle of formula as the teacher held and fed him. In space #7, I observed staff members assist children put with putting on their coats and hats before going outdoors. In the outdoor play area, children climbed on stationary equipment, rode push/pull toys, rode tricycles, and played with balls. Upon return indoors, I observed staff assist children with toileting and hand washing routines at the restrooms in the facility hallway. Lunch was prepared and served by the cook which consisted of chicken bites with whole wheat biscuit, corn, mashed potatoes, and milk. Following lunch, children were observed resting on individual cots as soft music played. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received October 30, 2023 and updated during today’s visit. The Children’s Record worksheet was completed for twelve (12) children’s files monitored. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 533 Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #6, an infant bottle and one sippy cup were not dated. 15A NCAC 18A .2804(d) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Accessible to preschool children in space #4, the vinyl covering on a red child-sized sofa was torn, exposing foam and the wooden frame. .0601(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #2, plastic garbage bags and a bag of baby wipes were stored on the diapering changing surface. In space #3, plastic Ziploc bags of flashcards were stored on an open shelf accessible to children under three years of age. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member Z. M. hired August 30, 2023, did not have a TB test/screening or documentation stating they were free of active TB. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. The most current annual staff evaluation on file for the administrator was completed February 25, 2022. 10A NCAC 09 .0514(f) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. Staff's Emergency Information was not updated in the Ready to Go file as required. .0607(d)(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 17, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Classroom observation and Specific TA: Equipment and Furnishings: The violation for all equipment and furnishings not being in good repair was sited during today’s visit. I discussed with B. Williamson the red vinyl sofa in space #4. Ms. Williamson stated the sofa had been repaired a number of times. The equipment is showing wear and tear with the foam and wood structure inside the sofa was exposed. Equipment and materials that are hazard free and in good repair are required for children. Additional information regarding indoor materials and equipment is in Child Care Rule .0601(c) for Safe Environment. We discussed options for updating the furniture including: patching the torn area or replacing the sofa. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended B. Williamson have staff remove all materials accessible to children that could be a choking hazard in spaces where children are under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). TB Screening/Test: A violation for TB screening/test not being on file for staff member Z.M. was cited today. As a reminder, the TB screening or TB test shall be completed prior to the first day of work. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. DCDEE WORKS: I reminded Ms. Williamson to assist new staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0723-049L Visit Date: 7/20/2023 Number Present: 78 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. There is a concern that children were cared for in an unsafe environment. Brandy Williamson, Administrator, was present and accompanied me while observing the indoor and outdoor areas. I observed preschool children engaged in free choice activities in interest centers. Toddlers in spaces #2a and 2b were observed in whole group sitting at tables creating art with tempera paint, stampers, and construction paper. In space #3, staff and children played with dolls, read books, and prepared pretend meals in dramatic play. Children in space #4 were observed having water play in the outoor play area. In space #6, two infants were resting in their cribs as other infants received tummy time on the carpet and explored the classroom area. I observed staff assisting children in completing toileting and hand washing routines at the bathrooms in the hallway. School-aged children were on a field and returned to prepare for mealtime. Lunch was prepared and served by the cook, consisted of baked beans, cole slaw, whole wheat corn muffin, fresh banana, and milk. Children rested on individual cots or engaged in quiet activities. The allegation that children were cared for in an unsafe environment was discussed with B. Williamson who was aware of the incident that occurred on July 12, 2023. I interviewed 4 staff members in addition to B. Williamson who were involved or present when the incident occurred. Staff stated a staff member that was scheduled to complete cleaning duties was not able to complete her duties. A second staff member confronted the teacher about not completing her assigned duties. B. Williamson stated she completed the duties because staff were in classrooms caring for children and/or cleaning their classrooms because it was at the end of the day. The staff member who was assigned to clean clocked out for the day, signed her own child out of the facility, and waited in the front lobby for her transportation to arrive. Based on staff interviews, the confrontation between the two staff members escalated and B. Williamson and two additional staff members kept the two teachers from getting close to each other by removing one teacher from the building. Staff stated the teacher, and her own child left the building once her transportation arrived. It was determined that the only child present during the confrontation was the teacher’s child who had been signed out and was waiting in the lobby for her transportation to arrive at the end of her shift. B. Williamson stated the staff member who initiated the confrontation had been terminated effective July 13, 2023. Based on information gathered from attendance records, sign in/out records, termination letter, and staff interviews, the allegation that children were cared for in an unsafe environment is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 218 Outdoor play area did not provide an area that is shaded. I observed preschool children engaged in water play outdoors in an area where shade was not provided. 10A NCAC 09 .1402(d) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A food substitution was not recorded on the menu prior to the meal being served. 10A NCAC 09 .0901(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. hired 7/17/2023, had a medical report on file that was older than 12 months. 10A NCAC 09 .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. Violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 3, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Technical Assistance/Consultation/Reminders: Medical Report: A violation for a staff member’s medical statement/report had expired was cited during today’s visit. As a reminder, the medical statement/report shall be completed prior to the first day of work or must be less than 12 months old. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0723-049L Visit Date: 7/20/2023 Number Present: 78 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. There is a concern that children were cared for in an unsafe environment. Brandy Williamson, Administrator, was present and accompanied me while observing the indoor and outdoor areas. I observed preschool children engaged in free choice activities in interest centers. Toddlers in spaces #2a and 2b were observed in whole group sitting at tables creating art with tempera paint, stampers, and construction paper. In space #3, staff and children played with dolls, read books, and prepared pretend meals in dramatic play. Children in space #4 were observed having water play in the outoor play area. In space #6, two infants were resting in their cribs as other infants received tummy time on the carpet and explored the classroom area. I observed staff assisting children in completing toileting and hand washing routines at the bathrooms in the hallway. School-aged children were on a field and returned to prepare for mealtime. Lunch was prepared and served by the cook, consisted of baked beans, cole slaw, whole wheat corn muffin, fresh banana, and milk. Children rested on individual cots or engaged in quiet activities. The allegation that children were cared for in an unsafe environment was discussed with B. Williamson who was aware of the incident that occurred on July 12, 2023. I interviewed 4 staff members in addition to B. Williamson who were involved or present when the incident occurred. Staff stated a staff member that was scheduled to complete cleaning duties was not able to complete her duties. A second staff member confronted the teacher about not completing her assigned duties. B. Williamson stated she completed the duties because staff were in classrooms caring for children and/or cleaning their classrooms because it was at the end of the day. The staff member who was assigned to clean clocked out for the day, signed her own child out of the facility, and waited in the front lobby for her transportation to arrive. Based on staff interviews, the confrontation between the two staff members escalated and B. Williamson and two additional staff members kept the two teachers from getting close to each other by removing one teacher from the building. Staff stated the teacher, and her own child left the building once her transportation arrived. It was determined that the only child present during the confrontation was the teacher’s child who had been signed out and was waiting in the lobby for her transportation to arrive at the end of her shift. B. Williamson stated the staff member who initiated the confrontation had been terminated effective July 13, 2023. Based on information gathered from attendance records, sign in/out records, termination letter, and staff interviews, the allegation that children were cared for in an unsafe environment is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 218 Outdoor play area did not provide an area that is shaded. I observed preschool children engaged in water play outdoors in an area where shade was not provided. 10A NCAC 09 .1402(d) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A food substitution was not recorded on the menu prior to the meal being served. 10A NCAC 09 .0901(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. hired 7/17/2023, had a medical report on file that was older than 12 months. 10A NCAC 09 .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. Violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 3, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Technical Assistance/Consultation/Reminders: Medical Report: A violation for a staff member’s medical statement/report had expired was cited during today’s visit. As a reminder, the medical statement/report shall be completed prior to the first day of work or must be less than 12 months old. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1402 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0723-049L Visit Date: 7/20/2023 Number Present: 78 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. There is a concern that children were cared for in an unsafe environment. Brandy Williamson, Administrator, was present and accompanied me while observing the indoor and outdoor areas. I observed preschool children engaged in free choice activities in interest centers. Toddlers in spaces #2a and 2b were observed in whole group sitting at tables creating art with tempera paint, stampers, and construction paper. In space #3, staff and children played with dolls, read books, and prepared pretend meals in dramatic play. Children in space #4 were observed having water play in the outoor play area. In space #6, two infants were resting in their cribs as other infants received tummy time on the carpet and explored the classroom area. I observed staff assisting children in completing toileting and hand washing routines at the bathrooms in the hallway. School-aged children were on a field and returned to prepare for mealtime. Lunch was prepared and served by the cook, consisted of baked beans, cole slaw, whole wheat corn muffin, fresh banana, and milk. Children rested on individual cots or engaged in quiet activities. The allegation that children were cared for in an unsafe environment was discussed with B. Williamson who was aware of the incident that occurred on July 12, 2023. I interviewed 4 staff members in addition to B. Williamson who were involved or present when the incident occurred. Staff stated a staff member that was scheduled to complete cleaning duties was not able to complete her duties. A second staff member confronted the teacher about not completing her assigned duties. B. Williamson stated she completed the duties because staff were in classrooms caring for children and/or cleaning their classrooms because it was at the end of the day. The staff member who was assigned to clean clocked out for the day, signed her own child out of the facility, and waited in the front lobby for her transportation to arrive. Based on staff interviews, the confrontation between the two staff members escalated and B. Williamson and two additional staff members kept the two teachers from getting close to each other by removing one teacher from the building. Staff stated the teacher, and her own child left the building once her transportation arrived. It was determined that the only child present during the confrontation was the teacher’s child who had been signed out and was waiting in the lobby for her transportation to arrive at the end of her shift. B. Williamson stated the staff member who initiated the confrontation had been terminated effective July 13, 2023. Based on information gathered from attendance records, sign in/out records, termination letter, and staff interviews, the allegation that children were cared for in an unsafe environment is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 218 Outdoor play area did not provide an area that is shaded. I observed preschool children engaged in water play outdoors in an area where shade was not provided. 10A NCAC 09 .1402(d) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A food substitution was not recorded on the menu prior to the meal being served. 10A NCAC 09 .0901(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. hired 7/17/2023, had a medical report on file that was older than 12 months. 10A NCAC 09 .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. Violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 3, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Technical Assistance/Consultation/Reminders: Medical Report: A violation for a staff member’s medical statement/report had expired was cited during today’s visit. As a reminder, the medical statement/report shall be completed prior to the first day of work or must be less than 12 months old. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 2655031 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0723-049L Visit Date: 7/20/2023 Number Present: 78 Completed Date: 7/20/2023 Age: From 0 To 11 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous annual compliance visit was conducted on November 9, 2022. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a four (4) Star License issued February 27, 2020. The License was based on the program earning four (4) points in education standards, five (5) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Brandy Williamson. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed March 31, 2023. Fire Classification of approved for daytime care only completed December 20, 2022. There is a concern that children were cared for in an unsafe environment. Brandy Williamson, Administrator, was present and accompanied me while observing the indoor and outdoor areas. I observed preschool children engaged in free choice activities in interest centers. Toddlers in spaces #2a and 2b were observed in whole group sitting at tables creating art with tempera paint, stampers, and construction paper. In space #3, staff and children played with dolls, read books, and prepared pretend meals in dramatic play. Children in space #4 were observed having water play in the outoor play area. In space #6, two infants were resting in their cribs as other infants received tummy time on the carpet and explored the classroom area. I observed staff assisting children in completing toileting and hand washing routines at the bathrooms in the hallway. School-aged children were on a field and returned to prepare for mealtime. Lunch was prepared and served by the cook, consisted of baked beans, cole slaw, whole wheat corn muffin, fresh banana, and milk. Children rested on individual cots or engaged in quiet activities. The allegation that children were cared for in an unsafe environment was discussed with B. Williamson who was aware of the incident that occurred on July 12, 2023. I interviewed 4 staff members in addition to B. Williamson who were involved or present when the incident occurred. Staff stated a staff member that was scheduled to complete cleaning duties was not able to complete her duties. A second staff member confronted the teacher about not completing her assigned duties. B. Williamson stated she completed the duties because staff were in classrooms caring for children and/or cleaning their classrooms because it was at the end of the day. The staff member who was assigned to clean clocked out for the day, signed her own child out of the facility, and waited in the front lobby for her transportation to arrive. Based on staff interviews, the confrontation between the two staff members escalated and B. Williamson and two additional staff members kept the two teachers from getting close to each other by removing one teacher from the building. Staff stated the teacher, and her own child left the building once her transportation arrived. It was determined that the only child present during the confrontation was the teacher’s child who had been signed out and was waiting in the lobby for her transportation to arrive at the end of her shift. B. Williamson stated the staff member who initiated the confrontation had been terminated effective July 13, 2023. Based on information gathered from attendance records, sign in/out records, termination letter, and staff interviews, the allegation that children were cared for in an unsafe environment is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with B. Williamson. The following violations were observed: Violation Number Comment Rule 218 Outdoor play area did not provide an area that is shaded. I observed preschool children engaged in water play outdoors in an area where shade was not provided. 10A NCAC 09 .1402(d) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A food substitution was not recorded on the menu prior to the meal being served. 10A NCAC 09 .0901(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. hired 7/17/2023, had a medical report on file that was older than 12 months. 10A NCAC 09 .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. Violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on August 3, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID #12345678 Technical Assistance/Consultation/Reminders: Medical Report: A violation for a staff member’s medical statement/report had expired was cited during today’s visit. As a reminder, the medical statement/report shall be completed prior to the first day of work or must be less than 12 months old. Refer to child care rule 10A NCAC 09 .0701(a). We discussed adding a reminder on your calendar and also refer to the Staff File Checklist to ensure all documents have been included in staff files. Please visit DCDEE’s website for the latest child care updates for child care at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: (910)305-2371 or yolanda.pridgen@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times