10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1706 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1724 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 112 Completed Date: 12/10/2025 Age: From 0 To 5 Total Minutes: 420 Time In: 09:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. In addition, requirements for administrative action were observed. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one infant sleeping, and the other children were observed on the floor playing with soft toys, playing with balls, playing with shakers, and chewing on toys. In Space #10, the children were playing with books, push cars, trucks, manipulatives, and blocks. A violation was observed for the following: infant safe sleep, temperature for refrigerator, menu, and infant feeding plans. Lunch served was chickpeas, cheese, carrots and peas, tortilla bread, bananas, and milk. The most recent fire drill was completed on November 26, 2025, and the most recent lockdown drill was completed September 29, 2025. The most current monthly outdoor inspection was completed on December 01, 2025. During today’s visit, the Administrative Action (AA) Written Warning was reviewed. The facility was issued the action dated October 29, 2025. The action was received on November 3, 2025. The action was placed near the entrance of the facility. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violations were observed: Violation Number Comment Rule 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The menu posted was not current to reflect the current week. The menu posted was dated for October 1-31, 2025. This was corrected when a staff member posted the current menu to reflect the current date/s. 10A NCAC 09 .0901(b) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The written feeding plans were not posted in Space #1 and Space #2. This was corrected when the teachers posted each child's individual written feeding plan in Space #1 and Space #2. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space #2, the refrigerator did not maintain a temperature of 45 degrees F. The temperature was showing 46 degrees F. This was corrected when the caregiver adjusted the temperature and when the temperature was showing a degrees less than 45 degrees F. 15A NCAC 18A .2806(j)(2) 871 Center staff did not comply with the safe sleep policy. The safe sleep policy was not posted in Space #1 and Space #2. In addition, In Space #1, there was one infant sleeping in his crib, and the mattress was positioned upward at the bottom. There were three other empty cribs with infant sheets attached, that did not have the mattress positioned flat. This was corrected when the caregiver pushed the child's mattress down and the other mattresses down. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today were corrected during today’s visit. A compliance letter is not required. Facility Specific TA/Consultation/Reminders[DM3.1]: Written Feeding Schedule: A violation was observed today for the Written Feeding Schedule. A Written Feeding Schedule is required for all children under fifteen months (15) of age and this is required to be posted. An Infant Feeding Plan will need to be followed. The Written Feeding Schedule gives instructions to follow for each child. This is important that the Feeding Plan is posted for easy reference for any substitute staff that may assist in the classroom. If there are any changes, it is important that this is updated. Refer to Child Care Rules 10A NCAC 09 .1706 (i). Refrigerator Thermometer: A violation was observed today because the temperature on the thermometer was reading 46 degrees. It also felt warm to touch in the refrigerator. The temperature needs to maintain at least 45 degrees F. or lower. It is important to maintain the appropriate temperature to make sure that the milk used for children is not being served with potential contamination or spoiled. Safe Sleep Policy: A violation was observed today for safe sleep policy and infant sleep. The safe sleep policy was not posted in the classroom both classrooms. The safe sleep policy is required to be posted in each classroom with children under 1 year of age. A copy of the safe sleep child care rules was posted in the classroom but did not contain the policy for safe sleep. This was corrected during today’s visit. Refer to Child Care Rules 10A NCAC 09 .0606.I reviewed the safe sleep policy. The safe sleep policy was posted in the classroom. It is important to make sure to review the safe sleep policy to ensure that the policy is followed daily. Refer to Child Care Rules: 10A NCAC 09 .1724. Menu Posted: A violation was observed today because the menu posted was dated for October 2025. The menu should be dated and updated so that the families are able to see what meals are served. It is best practice to post an updated menu in each classroom. The teacher can use the menu to talk about what items are being served at each mealtime. Refer to Child Care Rule: 10A NCAC 09 .0901(B), for more information regarding this rule requirement. Administrative Action: The administrative action and cover letter dated October 29, 2025, was mailed. The facility received a copy on November 03, 2025. The action was posted by the main entrance. The written procedures were due by November 17, 2025. The written procedures were received on November 12, 2025. The written procedures were approved on November 12, 2025. The staff meeting was due by November 26, 2025, to discuss the written procedures. The meeting was conducted on November 19, 2025. As a reminder, the administrator action will need to remain posted for three months and until receipt of a closure letter from the Division of Child Development and Early Education stating that the Corrective Action Plan has been completed. The Notice of Administrative Action, cover letter, and Corrective Action Plan must be posted in a location visible to parents and visitors near the entrance of the child care facility as required by Child Care Rule 10A NCAC 09 .2201(i). An unannounced visit will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Corrective Action Plan. Documentation to support compliance with the Corrective Action Plan is required. Failure to comply with the terms of the Corrective Action Plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. QRIS Conversation Template: Today we discussed the QRIS process and completed a plan to apply. My mailing address: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0925-276L Visit Date: 10/1/2025 Number Present: 104 Completed Date: 10/1/2025 Age: From 0 To 5 Total Minutes: 385 Time In: 09:00 AM Time Out: 01:10 PM Time In: 02:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, the caregiver was feeding one infant, one infant was sleeping, one infant was walking around exploring their space, and the other children were on the floor crawling and playing with toys. In Space #3, the children were playing outdoors. The children were running, catching bubbles, and sliding on the slide. In Space #6, the teacher was reading a book with the children. A violation was observed for minimum staff to child ratio. Lunch served was diced chicken green beans, peaches, milk. The concerns were discussed with Ms. Bowers, and to inform her of the purpose of my visit. Interviews were conducted with the Administrator, Ms. Bowers and six staff members. There are allegations of violations of child care requirements, including: • Staff to child ratio Regarding the concerns for staff to child ratios, observations and interviews were conducted. Observations of the teacher and child interactions were observed in all classrooms. During today’s visit, all classrooms were maintaining the required staff to child ratio. All staff members stated their procedures for contacting administration when they are over ratio. The administrator and staff both stated that sometimes the children may have to go to another classroom to maintain ratios. One staff member stated that when their classroom is over ratio, the school age children are sometimes placed in other rooms to help out. The staff member was not certain which classrooms the school age children are placed in. The administrator stated that the school age children no longer go to other rooms to help the teachers. Six staff members confirmed that the amount of time that the classrooms were not maintaining minimum staff to child ratios were between three to ten minutes. There was one staff member that stated that their classrooms were not maintaining minimum staff to child ratios were greater than ten minutes. During today’s visit, the attendance records and name-to-face documents were reviewed for Space #5 and Space #6 for the following dates: September 16, 2025, September 24, 2025, and September 26, 2025. On all three of these dates, it was confirmed that the minimum staff to child ratios were not maintained. In Space #6, on September 16, 2024, the time was 8:00 am, there were eleven children present with one teacher. There were four two-year-old children, and seven three-year- old children. In Space #5, on September 24, 2025, the time was between 6:30 am to 7:06 am, there were eighteen children with one teacher. There was one three-year-old, four four-year-old, one five-year-old, and twelve, school age children. In Space #6, on September 26, 2025, the time was 9:20 am – 9:23 am, there were sixteen children present with one teacher. There were fifteen three-year-old children, and one four-year-old children. The administrator stated that she has adjusted some of the staff members’ schedules to make sure the facility is maintaining ratios, in addition, the administrator confirmed schedules of arrival/departure with some of the families. Based on the observations and interview information, the allegation for staff to child ratio is substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violation was observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. During interviews, a review of the attendance roster, and name to face documents, on September 16th ,24th, 26th , 2025, the minimum staff/child ratios were not met. On September 16, 2025, there were four two-year-old children, and seven three-year-old children present with one teacher. On September 24, 2025, there was one three-year old, four four-year-olds, one five-year- old, and twelve, school age children present with one teacher. On September 26, 2025, there were fifteen three-year-old children, and one four-year-old child with one teacher. GS 110-91(7);.0713(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 15, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders : Administrative Action: Due to the substantiated complaint, it may result in administrative action. Corrective Action: When speaking with the administrator, Ms. Bowers, stated that after no more than three minutes she will make sure the classrooms are maintaining staff to child ratios. I stated that there is not a grace period to allow staff to be over in staff to child ratio. The staff to child ratio must be always maintained. The administrators stated that she is in the process of hiring more staff. She has also adjusted the staff members’ schedules to ensure that there are enough staff members. In addition, she confirmed with some families of their schedules, to ensure that there is enough staff to cover. Staff/Child Ratios A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning, throughout the day, afternoons, that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their max, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Challenging Behaviors Hotline During interviews, it was discussed that there are some concerns with challenging behaviors. I have provided resources below: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Partnership for Children: If you need support with challenging behaviors, the Partnership for Children can provide technical assistance from a healthy social behavior specialist, as they are available to visit the program, observe the facility during operating hours, and offer specific strategies for working with a child or children. I also shared the website for the Center for Social and Emotional Foundations of Early Learning. I also recommended some strategies for addressing behaviors from the website: feeling chart/feeling faces, training for staff on the website, printable books on regulating behaviors, and implementing a cozy area in the classroom for the child to use when reading the printable books. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0925-276L Visit Date: 10/1/2025 Number Present: 104 Completed Date: 10/1/2025 Age: From 0 To 5 Total Minutes: 385 Time In: 09:00 AM Time Out: 01:10 PM Time In: 02:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, the caregiver was feeding one infant, one infant was sleeping, one infant was walking around exploring their space, and the other children were on the floor crawling and playing with toys. In Space #3, the children were playing outdoors. The children were running, catching bubbles, and sliding on the slide. In Space #6, the teacher was reading a book with the children. A violation was observed for minimum staff to child ratio. Lunch served was diced chicken green beans, peaches, milk. The concerns were discussed with Ms. Bowers, and to inform her of the purpose of my visit. Interviews were conducted with the Administrator, Ms. Bowers and six staff members. There are allegations of violations of child care requirements, including: • Staff to child ratio Regarding the concerns for staff to child ratios, observations and interviews were conducted. Observations of the teacher and child interactions were observed in all classrooms. During today’s visit, all classrooms were maintaining the required staff to child ratio. All staff members stated their procedures for contacting administration when they are over ratio. The administrator and staff both stated that sometimes the children may have to go to another classroom to maintain ratios. One staff member stated that when their classroom is over ratio, the school age children are sometimes placed in other rooms to help out. The staff member was not certain which classrooms the school age children are placed in. The administrator stated that the school age children no longer go to other rooms to help the teachers. Six staff members confirmed that the amount of time that the classrooms were not maintaining minimum staff to child ratios were between three to ten minutes. There was one staff member that stated that their classrooms were not maintaining minimum staff to child ratios were greater than ten minutes. During today’s visit, the attendance records and name-to-face documents were reviewed for Space #5 and Space #6 for the following dates: September 16, 2025, September 24, 2025, and September 26, 2025. On all three of these dates, it was confirmed that the minimum staff to child ratios were not maintained. In Space #6, on September 16, 2024, the time was 8:00 am, there were eleven children present with one teacher. There were four two-year-old children, and seven three-year- old children. In Space #5, on September 24, 2025, the time was between 6:30 am to 7:06 am, there were eighteen children with one teacher. There was one three-year-old, four four-year-old, one five-year-old, and twelve, school age children. In Space #6, on September 26, 2025, the time was 9:20 am – 9:23 am, there were sixteen children present with one teacher. There were fifteen three-year-old children, and one four-year-old children. The administrator stated that she has adjusted some of the staff members’ schedules to make sure the facility is maintaining ratios, in addition, the administrator confirmed schedules of arrival/departure with some of the families. Based on the observations and interview information, the allegation for staff to child ratio is substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violation was observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. During interviews, a review of the attendance roster, and name to face documents, on September 16th ,24th, 26th , 2025, the minimum staff/child ratios were not met. On September 16, 2025, there were four two-year-old children, and seven three-year-old children present with one teacher. On September 24, 2025, there was one three-year old, four four-year-olds, one five-year- old, and twelve, school age children present with one teacher. On September 26, 2025, there were fifteen three-year-old children, and one four-year-old child with one teacher. GS 110-91(7);.0713(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 15, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders : Administrative Action: Due to the substantiated complaint, it may result in administrative action. Corrective Action: When speaking with the administrator, Ms. Bowers, stated that after no more than three minutes she will make sure the classrooms are maintaining staff to child ratios. I stated that there is not a grace period to allow staff to be over in staff to child ratio. The staff to child ratio must be always maintained. The administrators stated that she is in the process of hiring more staff. She has also adjusted the staff members’ schedules to ensure that there are enough staff members. In addition, she confirmed with some families of their schedules, to ensure that there is enough staff to cover. Staff/Child Ratios A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning, throughout the day, afternoons, that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their max, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Challenging Behaviors Hotline During interviews, it was discussed that there are some concerns with challenging behaviors. I have provided resources below: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Partnership for Children: If you need support with challenging behaviors, the Partnership for Children can provide technical assistance from a healthy social behavior specialist, as they are available to visit the program, observe the facility during operating hours, and offer specific strategies for working with a child or children. I also shared the website for the Center for Social and Emotional Foundations of Early Learning. I also recommended some strategies for addressing behaviors from the website: feeling chart/feeling faces, training for staff on the website, printable books on regulating behaviors, and implementing a cozy area in the classroom for the child to use when reading the printable books. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0925-276L Visit Date: 10/1/2025 Number Present: 104 Completed Date: 10/1/2025 Age: From 0 To 5 Total Minutes: 385 Time In: 09:00 AM Time Out: 01:10 PM Time In: 02:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed December 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Brianna Bowers, Administrator, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed June 10, 2025. Fire Classification of Approved for daytime care only completed July 01, 2025. Ms. Bowers was present and assisted me while observing the indoor and outdoor areas. In Space #1, the caregiver was feeding one infant, one infant was sleeping, one infant was walking around exploring their space, and the other children were on the floor crawling and playing with toys. In Space #3, the children were playing outdoors. The children were running, catching bubbles, and sliding on the slide. In Space #6, the teacher was reading a book with the children. A violation was observed for minimum staff to child ratio. Lunch served was diced chicken green beans, peaches, milk. The concerns were discussed with Ms. Bowers, and to inform her of the purpose of my visit. Interviews were conducted with the Administrator, Ms. Bowers and six staff members. There are allegations of violations of child care requirements, including: • Staff to child ratio Regarding the concerns for staff to child ratios, observations and interviews were conducted. Observations of the teacher and child interactions were observed in all classrooms. During today’s visit, all classrooms were maintaining the required staff to child ratio. All staff members stated their procedures for contacting administration when they are over ratio. The administrator and staff both stated that sometimes the children may have to go to another classroom to maintain ratios. One staff member stated that when their classroom is over ratio, the school age children are sometimes placed in other rooms to help out. The staff member was not certain which classrooms the school age children are placed in. The administrator stated that the school age children no longer go to other rooms to help the teachers. Six staff members confirmed that the amount of time that the classrooms were not maintaining minimum staff to child ratios were between three to ten minutes. There was one staff member that stated that their classrooms were not maintaining minimum staff to child ratios were greater than ten minutes. During today’s visit, the attendance records and name-to-face documents were reviewed for Space #5 and Space #6 for the following dates: September 16, 2025, September 24, 2025, and September 26, 2025. On all three of these dates, it was confirmed that the minimum staff to child ratios were not maintained. In Space #6, on September 16, 2024, the time was 8:00 am, there were eleven children present with one teacher. There were four two-year-old children, and seven three-year- old children. In Space #5, on September 24, 2025, the time was between 6:30 am to 7:06 am, there were eighteen children with one teacher. There was one three-year-old, four four-year-old, one five-year-old, and twelve, school age children. In Space #6, on September 26, 2025, the time was 9:20 am – 9:23 am, there were sixteen children present with one teacher. There were fifteen three-year-old children, and one four-year-old children. The administrator stated that she has adjusted some of the staff members’ schedules to make sure the facility is maintaining ratios, in addition, the administrator confirmed schedules of arrival/departure with some of the families. Based on the observations and interview information, the allegation for staff to child ratio is substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Bowers. The following violation was observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. During interviews, a review of the attendance roster, and name to face documents, on September 16th ,24th, 26th , 2025, the minimum staff/child ratios were not met. On September 16, 2025, there were four two-year-old children, and seven three-year-old children present with one teacher. On September 24, 2025, there was one three-year old, four four-year-olds, one five-year- old, and twelve, school age children present with one teacher. On September 26, 2025, there were fifteen three-year-old children, and one four-year-old child with one teacher. GS 110-91(7);.0713(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 15, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders : Administrative Action: Due to the substantiated complaint, it may result in administrative action. Corrective Action: When speaking with the administrator, Ms. Bowers, stated that after no more than three minutes she will make sure the classrooms are maintaining staff to child ratios. I stated that there is not a grace period to allow staff to be over in staff to child ratio. The staff to child ratio must be always maintained. The administrators stated that she is in the process of hiring more staff. She has also adjusted the staff members’ schedules to ensure that there are enough staff members. In addition, she confirmed with some families of their schedules, to ensure that there is enough staff to cover. Staff/Child Ratios A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning, throughout the day, afternoons, that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their max, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Challenging Behaviors Hotline During interviews, it was discussed that there are some concerns with challenging behaviors. I have provided resources below: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Partnership for Children: If you need support with challenging behaviors, the Partnership for Children can provide technical assistance from a healthy social behavior specialist, as they are available to visit the program, observe the facility during operating hours, and offer specific strategies for working with a child or children. I also shared the website for the Center for Social and Emotional Foundations of Early Learning. I also recommended some strategies for addressing behaviors from the website: feeling chart/feeling faces, training for staff on the website, printable books on regulating behaviors, and implementing a cozy area in the classroom for the child to use when reading the printable books. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: STACEY EATON Operation Type: Center Case Number: 1223-138A Visit Date: 8/22/2024 Number Present: 141 Completed Date: 8/22/2024 Age: From 0 To 10 Total Minutes: 95 Time In: 10:40 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on July 12, 2024. Brianna Bowers, Assistant Director, accompanied me during a walk-through of the facility. I spoke with Ms. Bowers and discussed the purpose of the visit. I observed a copy of the administrative action, cover letter, and CAP posted as required located on a bulletin board near the front entrance of the facility. Ms. Bowers informed that Julie Whittock, Administrator, was not at the facility during today’s visit. I reminded Ms. Bowers that the information must remain posted for three months or until receipt of a closure letter from the Division. Limited monitoring of child care requirements occurred during today’s visit. I reviewed a copy of the staff training worksheet and verified that Criminal background check qualification letters, First Aid/CPR and ITS-SIDS. Criminal background check/qualification and First Aid/CPR were current for all staff members. However, one staff member’s First Aid/CPR expired in August 2024. Ms. Bowers stated the staff member completed the training recently and a current copy of the certificate will be placed in the staff file. Six staff members ITS-SIDS was either not in the staff file or had expired. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Seven staff members listed on the staff training worksheet did not have a current copy of ITS-SIDS training in the file. .1102(f) Violations must be corrected immediately. Within one week (August 29, 2024) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov I monitored the following: 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision •Child Care Rule 10A NCAC 09 .0601(a) regarding safe environment •Child Care Rule 10A NCAC 09 .0802 regarding emergency medical care 8/22/24-No violations were cited during today’s visit related to the basis of the AA/WW, this Stipulation is in compliance. 2.Within one (1) week after this Notice is received, Julie Whittock, administrator, shall contact Julanda Jett, Professional Development Manager, Cumberland County Partnership for Children, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children. The training should include procedures for ensuring developmentally appropriate supervision and planning a safe environment. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include an attendance roster with the date, time, and length of the training. Documentation of the training shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-Ms. Whittock contacted the Cumberland County Partnership For Children on July 18 2024 and scheduled the mandatory training for August 3, 2024. Ms. Whittock submitted documentation of the completed training on August 5, 2024 to include the training information, staff attendance roster, and agenda to the Division. This Stipulation is complete as required. 3.Within one (1) week after the training in Item #2 is completed, Ms. Whittock shall contact Cumberland County Partnership for Children to schedule a technical assistance appointment related to the arrangement of classroom(s) for toddler-age children to maximize adequate supervision in the classroom(s) and to provide a safe environment for children. Upon review of all technical assistance recommendations, Ms. Whittock shall develop a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision and safe indoor environment for children. The written plan shall include, but not be limited to, the following: •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children •When there is only one staff member in the classroom, and they are assisting children with routine caregiving duties such as diapering/toileting and dining •When staff members are completing non-caregiving activities such as cleaning and paper work •When toddler-age children are in all areas designated for routine activities •Incorporation of technical assistance recommendations related to indoor safety, including room arrangement for adequate supervision of children and the removal of hazards •Procedures for staff members to request additional support during periods of transition, meal preparation, dining, and diapering •Procedures for supervisory staff members to observe and monitor staff members’ implementation of the supervision plan while caring for children within designated areas •Procedures for periodic review of the supervision/safe environment plan with all staff members, including the review of the plan in orientation of new staff members before they assume child care responsibilities •Consequences of staff members’ non-compliance with policies/procedures/plans Documentation of the observations included in the written plan shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The written plan shall be submitted to Stacey Eaton, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699, telephone number 910-260-2071, email stacey.eaton@dhhs.nc.gov, for approval. Ms. Eaton Shall notify Ms. Whittock, orally and in writing, as to whether the written plan is approved or if modifications are needed. into the facility’s permanent operating procedures. A copy of the approved written plan shall be maintained in facility files for review by representatives of the Division of Child Development and early Education upon request. 8/22/24-Ms. Whittock informed that she contacted the CCPFC on August 7, 2024 to schedule Technical Assistance visit, and was informed that the CCPFC was closed until August 12, 2024. Technical Assistance visit was completed by the CCPFC on August 13, 2024 at the facility. Ms. Whittock submitted first draft of the revised supervision policy and procedures to the Division on August 18, 2024. This Stipulation is not complete. 4.Within one (1) week after this Notice is received, Ms. Whittock shall develop supplementary written policies and procedures to the facility’s existing Emergency Medical Care (EMC) plan that provide clear instructions to staff members regarding implementation of the EMC plan. The written implementation policies and procedures regarding the EMC plan shall include, but not be limited to, the following: •Information about the types of illnesses and injuries that require immediate implementation of the EMC plan •Detailed instructions describing what steps the staff members will take to thoroughly assess a child when an incident occurs •A requirement and procedures for staff members to immediately notify the facility director, or a designated person in the director’s absence, including the method of contact and what steps to take if the director cannot be reached, when a child is suspected of having an injury or illness •A requirement and procedures for notifying parents, guardians, or documented emergency contacts of any incidents during which children may be injured or become ill; including the timeframe for notification and documentation of what information was provided, and to whom, during the notification process The written policies and procedures shall be submitted Ms. Eaton for approval. Ms. Eaton shall notify Ms. Whittock, orally and in writing, whether the written policies and procedures are approved or if modifications are needed. Once approved, the written policies and procedures shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-Ms. Whittock submitted the first draft of the revised EMC Plan to the Division on July 19, 2024, which continues to be reviewed by the Division. This Stipulation is not complete. 5.Within two (2) weeks after the approval of the facility’s written plan regarding supervision and safe environment in Item #3 and written supplementary policies and procedures regarding the EMC plan in Item #4, Ms. Whittock shall conduct a staff meeting with all staff members to discuss the approved written policies/procedures/plans. Documentation of staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in the files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-This Stipulation is not complete. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: STACEY EATON Operation Type: Center Case Number: 1223-138A Visit Date: 8/22/2024 Number Present: 141 Completed Date: 8/22/2024 Age: From 0 To 10 Total Minutes: 95 Time In: 10:40 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on July 12, 2024. Brianna Bowers, Assistant Director, accompanied me during a walk-through of the facility. I spoke with Ms. Bowers and discussed the purpose of the visit. I observed a copy of the administrative action, cover letter, and CAP posted as required located on a bulletin board near the front entrance of the facility. Ms. Bowers informed that Julie Whittock, Administrator, was not at the facility during today’s visit. I reminded Ms. Bowers that the information must remain posted for three months or until receipt of a closure letter from the Division. Limited monitoring of child care requirements occurred during today’s visit. I reviewed a copy of the staff training worksheet and verified that Criminal background check qualification letters, First Aid/CPR and ITS-SIDS. Criminal background check/qualification and First Aid/CPR were current for all staff members. However, one staff member’s First Aid/CPR expired in August 2024. Ms. Bowers stated the staff member completed the training recently and a current copy of the certificate will be placed in the staff file. Six staff members ITS-SIDS was either not in the staff file or had expired. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Seven staff members listed on the staff training worksheet did not have a current copy of ITS-SIDS training in the file. .1102(f) Violations must be corrected immediately. Within one week (August 29, 2024) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov I monitored the following: 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision •Child Care Rule 10A NCAC 09 .0601(a) regarding safe environment •Child Care Rule 10A NCAC 09 .0802 regarding emergency medical care 8/22/24-No violations were cited during today’s visit related to the basis of the AA/WW, this Stipulation is in compliance. 2.Within one (1) week after this Notice is received, Julie Whittock, administrator, shall contact Julanda Jett, Professional Development Manager, Cumberland County Partnership for Children, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children. The training should include procedures for ensuring developmentally appropriate supervision and planning a safe environment. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include an attendance roster with the date, time, and length of the training. Documentation of the training shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-Ms. Whittock contacted the Cumberland County Partnership For Children on July 18 2024 and scheduled the mandatory training for August 3, 2024. Ms. Whittock submitted documentation of the completed training on August 5, 2024 to include the training information, staff attendance roster, and agenda to the Division. This Stipulation is complete as required. 3.Within one (1) week after the training in Item #2 is completed, Ms. Whittock shall contact Cumberland County Partnership for Children to schedule a technical assistance appointment related to the arrangement of classroom(s) for toddler-age children to maximize adequate supervision in the classroom(s) and to provide a safe environment for children. Upon review of all technical assistance recommendations, Ms. Whittock shall develop a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision and safe indoor environment for children. The written plan shall include, but not be limited to, the following: •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children •When there is only one staff member in the classroom, and they are assisting children with routine caregiving duties such as diapering/toileting and dining •When staff members are completing non-caregiving activities such as cleaning and paper work •When toddler-age children are in all areas designated for routine activities •Incorporation of technical assistance recommendations related to indoor safety, including room arrangement for adequate supervision of children and the removal of hazards •Procedures for staff members to request additional support during periods of transition, meal preparation, dining, and diapering •Procedures for supervisory staff members to observe and monitor staff members’ implementation of the supervision plan while caring for children within designated areas •Procedures for periodic review of the supervision/safe environment plan with all staff members, including the review of the plan in orientation of new staff members before they assume child care responsibilities •Consequences of staff members’ non-compliance with policies/procedures/plans Documentation of the observations included in the written plan shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The written plan shall be submitted to Stacey Eaton, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699, telephone number 910-260-2071, email stacey.eaton@dhhs.nc.gov, for approval. Ms. Eaton Shall notify Ms. Whittock, orally and in writing, as to whether the written plan is approved or if modifications are needed. into the facility’s permanent operating procedures. A copy of the approved written plan shall be maintained in facility files for review by representatives of the Division of Child Development and early Education upon request. 8/22/24-Ms. Whittock informed that she contacted the CCPFC on August 7, 2024 to schedule Technical Assistance visit, and was informed that the CCPFC was closed until August 12, 2024. Technical Assistance visit was completed by the CCPFC on August 13, 2024 at the facility. Ms. Whittock submitted first draft of the revised supervision policy and procedures to the Division on August 18, 2024. This Stipulation is not complete. 4.Within one (1) week after this Notice is received, Ms. Whittock shall develop supplementary written policies and procedures to the facility’s existing Emergency Medical Care (EMC) plan that provide clear instructions to staff members regarding implementation of the EMC plan. The written implementation policies and procedures regarding the EMC plan shall include, but not be limited to, the following: •Information about the types of illnesses and injuries that require immediate implementation of the EMC plan •Detailed instructions describing what steps the staff members will take to thoroughly assess a child when an incident occurs •A requirement and procedures for staff members to immediately notify the facility director, or a designated person in the director’s absence, including the method of contact and what steps to take if the director cannot be reached, when a child is suspected of having an injury or illness •A requirement and procedures for notifying parents, guardians, or documented emergency contacts of any incidents during which children may be injured or become ill; including the timeframe for notification and documentation of what information was provided, and to whom, during the notification process The written policies and procedures shall be submitted Ms. Eaton for approval. Ms. Eaton shall notify Ms. Whittock, orally and in writing, whether the written policies and procedures are approved or if modifications are needed. Once approved, the written policies and procedures shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-Ms. Whittock submitted the first draft of the revised EMC Plan to the Division on July 19, 2024, which continues to be reviewed by the Division. This Stipulation is not complete. 5.Within two (2) weeks after the approval of the facility’s written plan regarding supervision and safe environment in Item #3 and written supplementary policies and procedures regarding the EMC plan in Item #4, Ms. Whittock shall conduct a staff meeting with all staff members to discuss the approved written policies/procedures/plans. Documentation of staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in the files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-This Stipulation is not complete. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: STACEY EATON Operation Type: Center Case Number: 1223-138A Visit Date: 8/22/2024 Number Present: 141 Completed Date: 8/22/2024 Age: From 0 To 10 Total Minutes: 95 Time In: 10:40 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up A/N Announced/Unannounced: Unannounced The purpose of this unannounced visit was to monitor compliance with the Corrective Action Plan (CAP), included in the Written Warning issued on July 12, 2024. Brianna Bowers, Assistant Director, accompanied me during a walk-through of the facility. I spoke with Ms. Bowers and discussed the purpose of the visit. I observed a copy of the administrative action, cover letter, and CAP posted as required located on a bulletin board near the front entrance of the facility. Ms. Bowers informed that Julie Whittock, Administrator, was not at the facility during today’s visit. I reminded Ms. Bowers that the information must remain posted for three months or until receipt of a closure letter from the Division. Limited monitoring of child care requirements occurred during today’s visit. I reviewed a copy of the staff training worksheet and verified that Criminal background check qualification letters, First Aid/CPR and ITS-SIDS. Criminal background check/qualification and First Aid/CPR were current for all staff members. However, one staff member’s First Aid/CPR expired in August 2024. Ms. Bowers stated the staff member completed the training recently and a current copy of the certificate will be placed in the staff file. Six staff members ITS-SIDS was either not in the staff file or had expired. Violation Number Comment Rule 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. Seven staff members listed on the staff training worksheet did not have a current copy of ITS-SIDS training in the file. .1102(f) Violations must be corrected immediately. Within one week (August 29, 2024) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov I monitored the following: 1.The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision •Child Care Rule 10A NCAC 09 .0601(a) regarding safe environment •Child Care Rule 10A NCAC 09 .0802 regarding emergency medical care 8/22/24-No violations were cited during today’s visit related to the basis of the AA/WW, this Stipulation is in compliance. 2.Within one (1) week after this Notice is received, Julie Whittock, administrator, shall contact Julanda Jett, Professional Development Manager, Cumberland County Partnership for Children, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for training regarding supervision of children. The training should include procedures for ensuring developmentally appropriate supervision and planning a safe environment. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall include an attendance roster with the date, time, and length of the training. Documentation of the training shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-Ms. Whittock contacted the Cumberland County Partnership For Children on July 18 2024 and scheduled the mandatory training for August 3, 2024. Ms. Whittock submitted documentation of the completed training on August 5, 2024 to include the training information, staff attendance roster, and agenda to the Division. This Stipulation is complete as required. 3.Within one (1) week after the training in Item #2 is completed, Ms. Whittock shall contact Cumberland County Partnership for Children to schedule a technical assistance appointment related to the arrangement of classroom(s) for toddler-age children to maximize adequate supervision in the classroom(s) and to provide a safe environment for children. Upon review of all technical assistance recommendations, Ms. Whittock shall develop a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision and safe indoor environment for children. The written plan shall include, but not be limited to, the following: •Child Care Rule 10A NCAC 09 .1801(a)(1-5) regarding supervision of children •When there is only one staff member in the classroom, and they are assisting children with routine caregiving duties such as diapering/toileting and dining •When staff members are completing non-caregiving activities such as cleaning and paper work •When toddler-age children are in all areas designated for routine activities •Incorporation of technical assistance recommendations related to indoor safety, including room arrangement for adequate supervision of children and the removal of hazards •Procedures for staff members to request additional support during periods of transition, meal preparation, dining, and diapering •Procedures for supervisory staff members to observe and monitor staff members’ implementation of the supervision plan while caring for children within designated areas •Procedures for periodic review of the supervision/safe environment plan with all staff members, including the review of the plan in orientation of new staff members before they assume child care responsibilities •Consequences of staff members’ non-compliance with policies/procedures/plans Documentation of the observations included in the written plan shall include the date, time, and location of each observation, the name and signature of the person(s) observed, the signature of the observer, a summary of each observation, the observer’s feedback/guidance to the staff members, and the staff member’s response. The written plan shall be submitted to Stacey Eaton, Investigations Consultant, 2201 Mail Service Center, Raleigh, NC 27699, telephone number 910-260-2071, email stacey.eaton@dhhs.nc.gov, for approval. Ms. Eaton Shall notify Ms. Whittock, orally and in writing, as to whether the written plan is approved or if modifications are needed. into the facility’s permanent operating procedures. A copy of the approved written plan shall be maintained in facility files for review by representatives of the Division of Child Development and early Education upon request. 8/22/24-Ms. Whittock informed that she contacted the CCPFC on August 7, 2024 to schedule Technical Assistance visit, and was informed that the CCPFC was closed until August 12, 2024. Technical Assistance visit was completed by the CCPFC on August 13, 2024 at the facility. Ms. Whittock submitted first draft of the revised supervision policy and procedures to the Division on August 18, 2024. This Stipulation is not complete. 4.Within one (1) week after this Notice is received, Ms. Whittock shall develop supplementary written policies and procedures to the facility’s existing Emergency Medical Care (EMC) plan that provide clear instructions to staff members regarding implementation of the EMC plan. The written implementation policies and procedures regarding the EMC plan shall include, but not be limited to, the following: •Information about the types of illnesses and injuries that require immediate implementation of the EMC plan •Detailed instructions describing what steps the staff members will take to thoroughly assess a child when an incident occurs •A requirement and procedures for staff members to immediately notify the facility director, or a designated person in the director’s absence, including the method of contact and what steps to take if the director cannot be reached, when a child is suspected of having an injury or illness •A requirement and procedures for notifying parents, guardians, or documented emergency contacts of any incidents during which children may be injured or become ill; including the timeframe for notification and documentation of what information was provided, and to whom, during the notification process The written policies and procedures shall be submitted Ms. Eaton for approval. Ms. Eaton shall notify Ms. Whittock, orally and in writing, whether the written policies and procedures are approved or if modifications are needed. Once approved, the written policies and procedures shall be immediately implemented and permanently incorporated into the facility’s operating procedures. A copy of the approved written policies and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-Ms. Whittock submitted the first draft of the revised EMC Plan to the Division on July 19, 2024, which continues to be reviewed by the Division. This Stipulation is not complete. 5.Within two (2) weeks after the approval of the facility’s written plan regarding supervision and safe environment in Item #3 and written supplementary policies and procedures regarding the EMC plan in Item #4, Ms. Whittock shall conduct a staff meeting with all staff members to discuss the approved written policies/procedures/plans. Documentation of staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documentation shall be maintained in the files for review by representatives of the Division of Child Development and Early Education upon request. 8/22/24-This Stipulation is not complete. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 105 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 09:15 AM Time Out: 12:40 PM Time In: 01:40 PM Time Out: 03:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance Visit was completed February 24, 2023, and prior to today’s visit, the eighteen-month compliance history score was 97%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Julie Whittock, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed March 30, 2023. Fire Classification of Approved for daytime care only completed July 13, 2023. Ms. Whittock was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one caregiver assisting one infant with a diaper change and handwashing, two infants were awake in their crib, two infants were sleeping in their crib, and five infants were on the floor exploring their space. The following activities were available on the floor for the infants: soft books, soft toys, musical toys, and a climbing mat. In Space #3, one teacher was assisting each child with hand printing with paint and the other children were observed playing in centers. The following activities were observed: Legos, stacking blocks, geometric shapes, and dramatic play. Toileting and handwashing routines were observed. In Space #9, the children were observed playing outdoors. Outside, the children played in the playhouse, climbed on the climbing structure, and used the tricycles. Lunch served was tuna, green beans, corn, zucchini muffins, and milk. At the completion of the visit, the Visit Summary was reviewed with Ms. Whittock. The following violation was observed: Violation Number Comment Rule 1328 Children's records were not made available for review. Child records were not complete for (L.H date of enrollment was August 28, 2023, and R.P date of enrollment was April 23, 2023). Required documents were missing from each of their files. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on February 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Children’s Records: The violation for Children’s Records was cited today In both of the children's files (L. H and R.P), were missing all of the required signed policies and receipt of policies. We discussed suggestions for record keeping. It is best to use the checklist provided on the DCDEE Website. Updated Forms on DCDEE Website: The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. Please visit https://ncchildcare.ncdhhs.gov for updated required forms. The forms can be found by selecting Provider tab then select Provider Documents and Forms. National Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ . Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: NANCY STRATFORD Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 105 Completed Date: 2/14/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 09:15 AM Time Out: 12:40 PM Time In: 01:40 PM Time Out: 03:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including Health and Safety Training. The previous Annual Compliance Visit was completed February 24, 2023, and prior to today’s visit, the eighteen-month compliance history score was 97%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three Star License issued August 26, 2022. The License was based on the program earning five points in education standards, two points in program standards, and one quality point by choosing to meet a programmatic option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with DCDEE was verified as correct by Julie Whittock, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed March 30, 2023. Fire Classification of Approved for daytime care only completed July 13, 2023. Ms. Whittock was present and assisted me while observing the indoor and outdoor areas. In Space #1, there was one caregiver assisting one infant with a diaper change and handwashing, two infants were awake in their crib, two infants were sleeping in their crib, and five infants were on the floor exploring their space. The following activities were available on the floor for the infants: soft books, soft toys, musical toys, and a climbing mat. In Space #3, one teacher was assisting each child with hand printing with paint and the other children were observed playing in centers. The following activities were observed: Legos, stacking blocks, geometric shapes, and dramatic play. Toileting and handwashing routines were observed. In Space #9, the children were observed playing outdoors. Outside, the children played in the playhouse, climbed on the climbing structure, and used the tricycles. Lunch served was tuna, green beans, corn, zucchini muffins, and milk. At the completion of the visit, the Visit Summary was reviewed with Ms. Whittock. The following violation was observed: Violation Number Comment Rule 1328 Children's records were not made available for review. Child records were not complete for (L.H date of enrollment was August 28, 2023, and R.P date of enrollment was April 23, 2023). Required documents were missing from each of their files. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on February 28, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Children’s Records: The violation for Children’s Records was cited today In both of the children's files (L. H and R.P), were missing all of the required signed policies and receipt of policies. We discussed suggestions for record keeping. It is best to use the checklist provided on the DCDEE Website. Updated Forms on DCDEE Website: The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. Please visit https://ncchildcare.ncdhhs.gov for updated required forms. The forms can be found by selecting Provider tab then select Provider Documents and Forms. National Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ . Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: STACEY EATON Operation Type: Center Case Number: 1223-138A Visit Date: 12/18/2023 Number Present: 100 Completed Date: 12/18/2023 Age: From 0 To 5 Total Minutes: 125 Time In: 10:40 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Julie Whittock, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Whittock, and two additional staff member. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On December 11, 2023, a staff member failed to provide adequate supervision for a one-year-old child when the child got caught in the straps of a backpack that was hanging from a hook, resulting in an injury to the neck. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On December 11, 2023, a staff member’s failure to provide adequate supervision for a one-year-old child created a safe environment for the child resulting in an injury. On the same date, the staff member left a one-year-old child alone and unattended on the changing table. 10A NCAC 09 .0601(a) 873 Center staff did not follow the EMC plan. On December 11, 2023, staff members failed to follow the EMC plan when a one-year-old child received an injury requiring medical care. 10A NCAC 09.0802(a) Violations must be corrected immediately. Within one week ( December 26, 2023) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Phone#: Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09.0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS, LLC Facility ID: 26002529 Consultant: STACEY EATON Operation Type: Center Case Number: 1223-138A Visit Date: 12/18/2023 Number Present: 100 Completed Date: 12/18/2023 Age: From 0 To 5 Total Minutes: 125 Time In: 10:40 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Julie Whittock, Administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Whittock, and two additional staff member. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On December 11, 2023, a staff member failed to provide adequate supervision for a one-year-old child when the child got caught in the straps of a backpack that was hanging from a hook, resulting in an injury to the neck. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On December 11, 2023, a staff member’s failure to provide adequate supervision for a one-year-old child created a safe environment for the child resulting in an injury. On the same date, the staff member left a one-year-old child alone and unattended on the changing table. 10A NCAC 09 .0601(a) 873 Center staff did not follow the EMC plan. On December 11, 2023, staff members failed to follow the EMC plan when a one-year-old child received an injury requiring medical care. 10A NCAC 09.0802(a) Violations must be corrected immediately. Within one week ( December 26, 2023) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Phone#: Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.