10A NCAC 09 .0304 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 39 Completed Date: 11/18/2025 Age: From 0 To 5 Total Minutes: 255 Time In: 10:00 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on November 26, 2024, and prior to today’s visit, the eighteen-month compliance history score was 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 11, 2025. Fire Classification of Approved for Daytime Care Only was completed on October 21, 2025. K. Ledesma, Legal Designee/Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-nine (39) children and seven (7) teachers were present upon my arrival. Groups of children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1, children were observed participating in tummy time activities and sleeping in individual cribs. A diaper change was observed, and all diapering procedures were followed. In the refrigerator, one bottle containing prepared formula was not labeled with a name or date. Documentation of visual sleep checks and infant feeding plans were available for review. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of beef lasagna, corn, diced peaches, and milk. Three staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. Six children’s records were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 07, 2025. The most recent quarterly (lockdown) drill was completed on August 13, 2025. The most recent playground inspection was completed on November 03, 2025. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities and was used to create activity plans. Teaching Strategies GOLD was used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 10/21/2025. The previous fire inspection was completed on 9/12/2024. 10A NCAC 09 .0304(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1, an unlabeled bottle of prepared formula was stored in the refrigerator. When this was brought to the assistant director's attention, she immediately had the teacher label the bottle with the correct child's name and today's date. 15A NCAC 18A .2804(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: QRIS Modernization: Pathway Discussion During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility is strongly thinking about pursuing the Accreditation Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The legal designee stated that the final decision will be made by the administrator of the facility. Annual License Fees Invoices for the annual license fees were emailed to facilities subject to license fees on November 3, 2025. Please note that annual license fees do not apply to state or public school-operated child care facilities, or to religious-sponsored facilities operating under a Notice of Compliance. Payments are due by December 3, 2025. All payments must be submitted through our website using a Mastercard or Visa debit/credit card or via e-check. Payments may not be dropped off or mailed to the Division or the Department of Health & Human Services. The Division cannot guarantee timely receipt or deposit of paper checks. Please be aware that failure to pay the license may result in the revocation of your child care license. Unpaid license fees will also incur a 10% late fee and interest as established by NCGS § 147-86.23. For more information about annual license fees, please visit https://ncchildcare.ncdhhs.gov/Services/Licensing/Annual-License-Fee. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/18/2025 Number Present: 39 Completed Date: 11/18/2025 Age: From 0 To 5 Total Minutes: 255 Time In: 10:00 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on November 26, 2024, and prior to today’s visit, the eighteen-month compliance history score was 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on July 11, 2025. Fire Classification of Approved for Daytime Care Only was completed on October 21, 2025. K. Ledesma, Legal Designee/Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-nine (39) children and seven (7) teachers were present upon my arrival. Groups of children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1, children were observed participating in tummy time activities and sleeping in individual cribs. A diaper change was observed, and all diapering procedures were followed. In the refrigerator, one bottle containing prepared formula was not labeled with a name or date. Documentation of visual sleep checks and infant feeding plans were available for review. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of beef lasagna, corn, diced peaches, and milk. Three staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. Six children’s records were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 07, 2025. The most recent quarterly (lockdown) drill was completed on August 13, 2025. The most recent playground inspection was completed on November 03, 2025. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities and was used to create activity plans. Teaching Strategies GOLD was used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 10/21/2025. The previous fire inspection was completed on 9/12/2024. 10A NCAC 09 .0304(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1, an unlabeled bottle of prepared formula was stored in the refrigerator. When this was brought to the assistant director's attention, she immediately had the teacher label the bottle with the correct child's name and today's date. 15A NCAC 18A .2804(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: QRIS Modernization: Pathway Discussion During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility is strongly thinking about pursuing the Accreditation Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The legal designee stated that the final decision will be made by the administrator of the facility. Annual License Fees Invoices for the annual license fees were emailed to facilities subject to license fees on November 3, 2025. Please note that annual license fees do not apply to state or public school-operated child care facilities, or to religious-sponsored facilities operating under a Notice of Compliance. Payments are due by December 3, 2025. All payments must be submitted through our website using a Mastercard or Visa debit/credit card or via e-check. Payments may not be dropped off or mailed to the Division or the Department of Health & Human Services. The Division cannot guarantee timely receipt or deposit of paper checks. Please be aware that failure to pay the license may result in the revocation of your child care license. Unpaid license fees will also incur a 10% late fee and interest as established by NCGS § 147-86.23. For more information about annual license fees, please visit https://ncchildcare.ncdhhs.gov/Services/Licensing/Annual-License-Fee. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/21/2025 Number Present: 35 Completed Date: 5/21/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 01:15 PM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed November 26, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, thirty-five (35) children and eleven (11) teachers were present. Children were observed resting, eating snack, and participating in indoor and outdoor free-choice activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1, infants were observed resting in individual cribs, participating in tummy-time activities, and sitting in highchairs while being fed by their teacher. Documentation of visual sleep checks and infant feeding plans were available for review. The groups from Spaces #2, #3, and #4 were observed in the outdoor learning environment. During outdoor play, children were observed building structures with foam bricks, playing with balls, riding tricycles and exploring the stationary equipment. The staff brought water and popsicles outside for the children to enjoy while sitting in the shade. The foam bricks were accessible to children under three years of age. Between 3:00pm and 3:30pm, eight school aged children arrived at the facility and went into Space #4a. The children put their belongings into cubbies, washed their hands, and were served a snack. After snack, the children washed their hands and transitioned to outdoor play activities. In the outdoor learning environment, children were observed playing with balls, chasing each other around while playing tag, and laying on the grass in the shade. A child came up to the teacher while bouncing a ball and said “I’m really good at basketball.” The teacher responded by saying, “I bet you are.” Another child said, “You ain’t no Michael Jordan!” The children complained about being hot, and the teacher poured the children individual cups of ice water. The children sat in a shaded area while drinking their water. Routine care and handwashing practices were observed. Snack consisted of graham crackers/goldfish cheese crackers and 100% apple juice. Three recently hired staff members’ files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files were reviewed. The most recent sanitation inspection was not completed within 365 days of the previous inspection. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the outdoor learning environment, children under the age of three had access to foam bricks. When this was brought to the director's attention, she immediately took the foam bricks out of the outdoor learning environment and placed them in storage. .0604(q) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 365 days of the previous inspection. The facility's most recent sanitation inspection was completed on 5/13/24. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 04, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma stated that she called the Environmental Health Department at (910) 433-3618 several times to attempt to schedule an updated inspection and has not received a response yet. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to continue to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #3 with K. Ledesma. Children were engaged in outdoor play activities and were responsive to the teacher. I encouraged the teachers to continue to have meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. I also recommended that teachers provide open-ended questions, allowing the children to respond to what they think needs to happen, instead of giving directives to children. School Age Classroom Observation I discussed the results of my observation in Space #4a with K. Ledesma. I encouraged K. Ledesma to have staff clearly and consistently state what you expect from children reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I also encouraged K. Ledesma to have staff interact with children by showing interest, commenting, and asking questions about what they are doing. Impact Early Childhood Education Summit PBS North Carolina’s fourth annual Impact Early Childhood Education Summit will be held Saturday, June 7, at Winston-Salem State University’s Albert H. Anderson Conference Center. This full-day conference aims to empower educators, childcare providers, parents and caregivers to lay a strong foundation for young learners. Educators can earn professional credit hours for attending. Register now through May 23, 2025. Secure your spot early for a powerful day of learning, connection, and inspiration. If you’re an educator from a Western NC county affected by Hurricane Helene, free ticket registration is available. PBS NC also offers discounted group ticket options to make it easier for more educators to attend. For more information and for registration, please visit https://www.pbsnc.org/education/impact-summit/. Date: Saturday, June 7, 2025 Time: 9:00 a.m. — 5:00 p.m. Location: Winston-Salem State University Albert H. Anderson Jr. Conference Center 1545 Reynolds Park Road Winston-Salem, NC 27110 DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/21/2025 Number Present: 35 Completed Date: 5/21/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 01:15 PM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed November 26, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, thirty-five (35) children and eleven (11) teachers were present. Children were observed resting, eating snack, and participating in indoor and outdoor free-choice activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1, infants were observed resting in individual cribs, participating in tummy-time activities, and sitting in highchairs while being fed by their teacher. Documentation of visual sleep checks and infant feeding plans were available for review. The groups from Spaces #2, #3, and #4 were observed in the outdoor learning environment. During outdoor play, children were observed building structures with foam bricks, playing with balls, riding tricycles and exploring the stationary equipment. The staff brought water and popsicles outside for the children to enjoy while sitting in the shade. The foam bricks were accessible to children under three years of age. Between 3:00pm and 3:30pm, eight school aged children arrived at the facility and went into Space #4a. The children put their belongings into cubbies, washed their hands, and were served a snack. After snack, the children washed their hands and transitioned to outdoor play activities. In the outdoor learning environment, children were observed playing with balls, chasing each other around while playing tag, and laying on the grass in the shade. A child came up to the teacher while bouncing a ball and said “I’m really good at basketball.” The teacher responded by saying, “I bet you are.” Another child said, “You ain’t no Michael Jordan!” The children complained about being hot, and the teacher poured the children individual cups of ice water. The children sat in a shaded area while drinking their water. Routine care and handwashing practices were observed. Snack consisted of graham crackers/goldfish cheese crackers and 100% apple juice. Three recently hired staff members’ files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files were reviewed. The most recent sanitation inspection was not completed within 365 days of the previous inspection. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the outdoor learning environment, children under the age of three had access to foam bricks. When this was brought to the director's attention, she immediately took the foam bricks out of the outdoor learning environment and placed them in storage. .0604(q) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 365 days of the previous inspection. The facility's most recent sanitation inspection was completed on 5/13/24. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 04, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma stated that she called the Environmental Health Department at (910) 433-3618 several times to attempt to schedule an updated inspection and has not received a response yet. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to continue to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #3 with K. Ledesma. Children were engaged in outdoor play activities and were responsive to the teacher. I encouraged the teachers to continue to have meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. I also recommended that teachers provide open-ended questions, allowing the children to respond to what they think needs to happen, instead of giving directives to children. School Age Classroom Observation I discussed the results of my observation in Space #4a with K. Ledesma. I encouraged K. Ledesma to have staff clearly and consistently state what you expect from children reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I also encouraged K. Ledesma to have staff interact with children by showing interest, commenting, and asking questions about what they are doing. Impact Early Childhood Education Summit PBS North Carolina’s fourth annual Impact Early Childhood Education Summit will be held Saturday, June 7, at Winston-Salem State University’s Albert H. Anderson Conference Center. This full-day conference aims to empower educators, childcare providers, parents and caregivers to lay a strong foundation for young learners. Educators can earn professional credit hours for attending. Register now through May 23, 2025. Secure your spot early for a powerful day of learning, connection, and inspiration. If you’re an educator from a Western NC county affected by Hurricane Helene, free ticket registration is available. PBS NC also offers discounted group ticket options to make it easier for more educators to attend. For more information and for registration, please visit https://www.pbsnc.org/education/impact-summit/. Date: Saturday, June 7, 2025 Time: 9:00 a.m. — 5:00 p.m. Location: Winston-Salem State University Albert H. Anderson Jr. Conference Center 1545 Reynolds Park Road Winston-Salem, NC 27110 DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/21/2025 Number Present: 35 Completed Date: 5/21/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 01:15 PM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed November 26, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, thirty-five (35) children and eleven (11) teachers were present. Children were observed resting, eating snack, and participating in indoor and outdoor free-choice activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1, infants were observed resting in individual cribs, participating in tummy-time activities, and sitting in highchairs while being fed by their teacher. Documentation of visual sleep checks and infant feeding plans were available for review. The groups from Spaces #2, #3, and #4 were observed in the outdoor learning environment. During outdoor play, children were observed building structures with foam bricks, playing with balls, riding tricycles and exploring the stationary equipment. The staff brought water and popsicles outside for the children to enjoy while sitting in the shade. The foam bricks were accessible to children under three years of age. Between 3:00pm and 3:30pm, eight school aged children arrived at the facility and went into Space #4a. The children put their belongings into cubbies, washed their hands, and were served a snack. After snack, the children washed their hands and transitioned to outdoor play activities. In the outdoor learning environment, children were observed playing with balls, chasing each other around while playing tag, and laying on the grass in the shade. A child came up to the teacher while bouncing a ball and said “I’m really good at basketball.” The teacher responded by saying, “I bet you are.” Another child said, “You ain’t no Michael Jordan!” The children complained about being hot, and the teacher poured the children individual cups of ice water. The children sat in a shaded area while drinking their water. Routine care and handwashing practices were observed. Snack consisted of graham crackers/goldfish cheese crackers and 100% apple juice. Three recently hired staff members’ files were reviewed, and all documentation was observed in compliance with applicable child care rules. Program files were reviewed. The most recent sanitation inspection was not completed within 365 days of the previous inspection. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the outdoor learning environment, children under the age of three had access to foam bricks. When this was brought to the director's attention, she immediately took the foam bricks out of the outdoor learning environment and placed them in storage. .0604(q) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 365 days of the previous inspection. The facility's most recent sanitation inspection was completed on 5/13/24. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 04, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma stated that she called the Environmental Health Department at (910) 433-3618 several times to attempt to schedule an updated inspection and has not received a response yet. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to continue to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #3 with K. Ledesma. Children were engaged in outdoor play activities and were responsive to the teacher. I encouraged the teachers to continue to have meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. I also recommended that teachers provide open-ended questions, allowing the children to respond to what they think needs to happen, instead of giving directives to children. School Age Classroom Observation I discussed the results of my observation in Space #4a with K. Ledesma. I encouraged K. Ledesma to have staff clearly and consistently state what you expect from children reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I also encouraged K. Ledesma to have staff interact with children by showing interest, commenting, and asking questions about what they are doing. Impact Early Childhood Education Summit PBS North Carolina’s fourth annual Impact Early Childhood Education Summit will be held Saturday, June 7, at Winston-Salem State University’s Albert H. Anderson Conference Center. This full-day conference aims to empower educators, childcare providers, parents and caregivers to lay a strong foundation for young learners. Educators can earn professional credit hours for attending. Register now through May 23, 2025. Secure your spot early for a powerful day of learning, connection, and inspiration. If you’re an educator from a Western NC county affected by Hurricane Helene, free ticket registration is available. PBS NC also offers discounted group ticket options to make it easier for more educators to attend. For more information and for registration, please visit https://www.pbsnc.org/education/impact-summit/. Date: Saturday, June 7, 2025 Time: 9:00 a.m. — 5:00 p.m. Location: Winston-Salem State University Albert H. Anderson Jr. Conference Center 1545 Reynolds Park Road Winston-Salem, NC 27110 DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 36 Completed Date: 11/26/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on December 14, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-six (36) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1, children were observed participating in free choice activities, tummy time activities, and sleeping in individual cribs. Two diaper changes were observed, and all diapering procedures were followed. In the refrigerator, two bottles containing prepared formula were not labeled with the date. Visual sleep checks have not been documented since November 15, 2024. An infant was placed in a crib with a bottle of formula. In Space #2, children were observed sitting in a carpeted area while their teacher read a book. After the book was read, the group transitioned to singing songs. Plastic bags, containing diapers and cans of baby formula, were stored in an unlocked cabinet, below five feet from the finished floor. The lock to the cabinet was broken. In Space #3, children were observed sitting at tables with various toys and manipulatives. In Space #4, children were observed participating in a block building activity with their teacher on the carpet. In Space #5, children were observed sitting at tables with manipulatives and art materials. Due to heavy rain, outdoor play was not observed during today’s visit. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of chicken patty sandwich on whole wheat bun, green beans, peaches, and milk. Six staff files were reviewed and all documentation was in compliance with applicable child care rules. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 09, 2024. The most recent lockdown drill was completed on August 15, 2024. The most recent playground inspection was completed on November 11, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space #1, an infant was placed in a crib with a bottle of formula. When this was brought to the teacher's and administrator's attention, the teacher immediately removed the infant and bottle from the crib. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In the refrigerator in Space #1, two bottles were not labeled with a date. When this was brought to the teacher's attention, she stated that the parents forgot to label the bottles, and immediately labeled the bottles with today's date. 15A NCAC 18A .2804(d) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #2, plastic bags containing diapers and baby formula were stored in an unlocked cabinet, below five feet from the finished floor. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space #1, infant sleep checks were not completed since November 15, 2024. When this was brought to the teachers' attention, they documented sleep checks for today. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to child care rule 10A NCAC 09 .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. We discussed strategies for having teachers report damaged items in their classrooms to administration. For example, having staff complete maintenance requests. Safe Sleep Policies and Practices A violation was cited today for not complying with visual sleep checks. According to child care rule 10A NCAC 09 .0606(g), caregivers shall visually check, in person, sleeping infants aged 12 months or younger at least every 15 minutes. Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. We discussed ensuring that teachers have an ample amount of blank safe sleep charts prior to children’s arrival daily. Nutrition for Infants and Toddlers A violation was cited today for a staff member placing an infant in a crib with a bottle of formula. According to child care rule 10A NCAC 09 .0902(b), each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 36 Completed Date: 11/26/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on December 14, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-six (36) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1, children were observed participating in free choice activities, tummy time activities, and sleeping in individual cribs. Two diaper changes were observed, and all diapering procedures were followed. In the refrigerator, two bottles containing prepared formula were not labeled with the date. Visual sleep checks have not been documented since November 15, 2024. An infant was placed in a crib with a bottle of formula. In Space #2, children were observed sitting in a carpeted area while their teacher read a book. After the book was read, the group transitioned to singing songs. Plastic bags, containing diapers and cans of baby formula, were stored in an unlocked cabinet, below five feet from the finished floor. The lock to the cabinet was broken. In Space #3, children were observed sitting at tables with various toys and manipulatives. In Space #4, children were observed participating in a block building activity with their teacher on the carpet. In Space #5, children were observed sitting at tables with manipulatives and art materials. Due to heavy rain, outdoor play was not observed during today’s visit. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of chicken patty sandwich on whole wheat bun, green beans, peaches, and milk. Six staff files were reviewed and all documentation was in compliance with applicable child care rules. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 09, 2024. The most recent lockdown drill was completed on August 15, 2024. The most recent playground inspection was completed on November 11, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space #1, an infant was placed in a crib with a bottle of formula. When this was brought to the teacher's and administrator's attention, the teacher immediately removed the infant and bottle from the crib. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In the refrigerator in Space #1, two bottles were not labeled with a date. When this was brought to the teacher's attention, she stated that the parents forgot to label the bottles, and immediately labeled the bottles with today's date. 15A NCAC 18A .2804(d) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #2, plastic bags containing diapers and baby formula were stored in an unlocked cabinet, below five feet from the finished floor. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space #1, infant sleep checks were not completed since November 15, 2024. When this was brought to the teachers' attention, they documented sleep checks for today. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to child care rule 10A NCAC 09 .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. We discussed strategies for having teachers report damaged items in their classrooms to administration. For example, having staff complete maintenance requests. Safe Sleep Policies and Practices A violation was cited today for not complying with visual sleep checks. According to child care rule 10A NCAC 09 .0606(g), caregivers shall visually check, in person, sleeping infants aged 12 months or younger at least every 15 minutes. Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. We discussed ensuring that teachers have an ample amount of blank safe sleep charts prior to children’s arrival daily. Nutrition for Infants and Toddlers A violation was cited today for a staff member placing an infant in a crib with a bottle of formula. According to child care rule 10A NCAC 09 .0902(b), each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 36 Completed Date: 11/26/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on December 14, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-six (36) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1, children were observed participating in free choice activities, tummy time activities, and sleeping in individual cribs. Two diaper changes were observed, and all diapering procedures were followed. In the refrigerator, two bottles containing prepared formula were not labeled with the date. Visual sleep checks have not been documented since November 15, 2024. An infant was placed in a crib with a bottle of formula. In Space #2, children were observed sitting in a carpeted area while their teacher read a book. After the book was read, the group transitioned to singing songs. Plastic bags, containing diapers and cans of baby formula, were stored in an unlocked cabinet, below five feet from the finished floor. The lock to the cabinet was broken. In Space #3, children were observed sitting at tables with various toys and manipulatives. In Space #4, children were observed participating in a block building activity with their teacher on the carpet. In Space #5, children were observed sitting at tables with manipulatives and art materials. Due to heavy rain, outdoor play was not observed during today’s visit. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of chicken patty sandwich on whole wheat bun, green beans, peaches, and milk. Six staff files were reviewed and all documentation was in compliance with applicable child care rules. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 09, 2024. The most recent lockdown drill was completed on August 15, 2024. The most recent playground inspection was completed on November 11, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space #1, an infant was placed in a crib with a bottle of formula. When this was brought to the teacher's and administrator's attention, the teacher immediately removed the infant and bottle from the crib. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In the refrigerator in Space #1, two bottles were not labeled with a date. When this was brought to the teacher's attention, she stated that the parents forgot to label the bottles, and immediately labeled the bottles with today's date. 15A NCAC 18A .2804(d) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #2, plastic bags containing diapers and baby formula were stored in an unlocked cabinet, below five feet from the finished floor. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space #1, infant sleep checks were not completed since November 15, 2024. When this was brought to the teachers' attention, they documented sleep checks for today. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to child care rule 10A NCAC 09 .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. We discussed strategies for having teachers report damaged items in their classrooms to administration. For example, having staff complete maintenance requests. Safe Sleep Policies and Practices A violation was cited today for not complying with visual sleep checks. According to child care rule 10A NCAC 09 .0606(g), caregivers shall visually check, in person, sleeping infants aged 12 months or younger at least every 15 minutes. Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. We discussed ensuring that teachers have an ample amount of blank safe sleep charts prior to children’s arrival daily. Nutrition for Infants and Toddlers A violation was cited today for a staff member placing an infant in a crib with a bottle of formula. According to child care rule 10A NCAC 09 .0902(b), each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 36 Completed Date: 11/26/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on December 14, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-six (36) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1, children were observed participating in free choice activities, tummy time activities, and sleeping in individual cribs. Two diaper changes were observed, and all diapering procedures were followed. In the refrigerator, two bottles containing prepared formula were not labeled with the date. Visual sleep checks have not been documented since November 15, 2024. An infant was placed in a crib with a bottle of formula. In Space #2, children were observed sitting in a carpeted area while their teacher read a book. After the book was read, the group transitioned to singing songs. Plastic bags, containing diapers and cans of baby formula, were stored in an unlocked cabinet, below five feet from the finished floor. The lock to the cabinet was broken. In Space #3, children were observed sitting at tables with various toys and manipulatives. In Space #4, children were observed participating in a block building activity with their teacher on the carpet. In Space #5, children were observed sitting at tables with manipulatives and art materials. Due to heavy rain, outdoor play was not observed during today’s visit. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of chicken patty sandwich on whole wheat bun, green beans, peaches, and milk. Six staff files were reviewed and all documentation was in compliance with applicable child care rules. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 09, 2024. The most recent lockdown drill was completed on August 15, 2024. The most recent playground inspection was completed on November 11, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space #1, an infant was placed in a crib with a bottle of formula. When this was brought to the teacher's and administrator's attention, the teacher immediately removed the infant and bottle from the crib. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In the refrigerator in Space #1, two bottles were not labeled with a date. When this was brought to the teacher's attention, she stated that the parents forgot to label the bottles, and immediately labeled the bottles with today's date. 15A NCAC 18A .2804(d) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #2, plastic bags containing diapers and baby formula were stored in an unlocked cabinet, below five feet from the finished floor. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space #1, infant sleep checks were not completed since November 15, 2024. When this was brought to the teachers' attention, they documented sleep checks for today. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to child care rule 10A NCAC 09 .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. We discussed strategies for having teachers report damaged items in their classrooms to administration. For example, having staff complete maintenance requests. Safe Sleep Policies and Practices A violation was cited today for not complying with visual sleep checks. According to child care rule 10A NCAC 09 .0606(g), caregivers shall visually check, in person, sleeping infants aged 12 months or younger at least every 15 minutes. Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. We discussed ensuring that teachers have an ample amount of blank safe sleep charts prior to children’s arrival daily. Nutrition for Infants and Toddlers A violation was cited today for a staff member placing an infant in a crib with a bottle of formula. According to child care rule 10A NCAC 09 .0902(b), each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 36 Completed Date: 11/26/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements and the NC Pre-K program using Child Care Rules Section .3000 pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on December 14, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 13, 2024. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2024. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Thirty-six (36) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1, children were observed participating in free choice activities, tummy time activities, and sleeping in individual cribs. Two diaper changes were observed, and all diapering procedures were followed. In the refrigerator, two bottles containing prepared formula were not labeled with the date. Visual sleep checks have not been documented since November 15, 2024. An infant was placed in a crib with a bottle of formula. In Space #2, children were observed sitting in a carpeted area while their teacher read a book. After the book was read, the group transitioned to singing songs. Plastic bags, containing diapers and cans of baby formula, were stored in an unlocked cabinet, below five feet from the finished floor. The lock to the cabinet was broken. In Space #3, children were observed sitting at tables with various toys and manipulatives. In Space #4, children were observed participating in a block building activity with their teacher on the carpet. In Space #5, children were observed sitting at tables with manipulatives and art materials. Due to heavy rain, outdoor play was not observed during today’s visit. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of chicken patty sandwich on whole wheat bun, green beans, peaches, and milk. Six staff files were reviewed and all documentation was in compliance with applicable child care rules. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on October 09, 2024. The most recent lockdown drill was completed on August 15, 2024. The most recent playground inspection was completed on November 11, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. NC Pre-K program requirements were reviewed. The NC Pre-K classroom was observed in Space #4. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. Ages and Stages Questionnaires were used for the developmental screening of children. Vision and hearing screenings were available for review in each child’s file. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space #1, an infant was placed in a crib with a bottle of formula. When this was brought to the teacher's and administrator's attention, the teacher immediately removed the infant and bottle from the crib. 10A NCAC 09 .0902(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In the refrigerator in Space #1, two bottles were not labeled with a date. When this was brought to the teacher's attention, she stated that the parents forgot to label the bottles, and immediately labeled the bottles with today's date. 15A NCAC 18A .2804(d) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #2, plastic bags containing diapers and baby formula were stored in an unlocked cabinet, below five feet from the finished floor. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space #1, infant sleep checks were not completed since November 15, 2024. When this was brought to the teachers' attention, they documented sleep checks for today. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to child care rule 10A NCAC 09 .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. However, styrofoam plates and larger pieces of foam rubber may be used for supervised art activities and styrofoam plates may be used for food service. Jump ropes and rubber bands shall not be accessible to children under five years of age without adult supervision. Balloons shall be prohibited for children of all ages. We discussed strategies for having teachers report damaged items in their classrooms to administration. For example, having staff complete maintenance requests. Safe Sleep Policies and Practices A violation was cited today for not complying with visual sleep checks. According to child care rule 10A NCAC 09 .0606(g), caregivers shall visually check, in person, sleeping infants aged 12 months or younger at least every 15 minutes. Documents that verify staff member's compliance with visual checks on infants shall be maintained for a minimum of one month. We discussed ensuring that teachers have an ample amount of blank safe sleep charts prior to children’s arrival daily. Nutrition for Infants and Toddlers A violation was cited today for a staff member placing an infant in a crib with a bottle of formula. According to child care rule 10A NCAC 09 .0902(b), each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have any questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: JENNIFER H BYRD Operation Type: Center Case Number: 0624-220A Visit Date: 6/26/2024 Number Present: 29 Completed Date: 6/26/2024 Age: From 0 To 7 Total Minutes: 80 Time In: 11:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kimberly Ledesma, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ledesma and three staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). Allegations of child maltreatment were not reported to the Division by staff members, including administration. G.S. 110-105.4(a) 807 A safe indoor and outdoor environment was not provided for the children. On May 9, 2024, a staff member failed to provide a safe environment for a four-year-old child that resulted in injuries. Specifically, the staff member chased the child, tripped the child, and then put her foot on the child's face/neck area. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On June 18, 2024, a staff member threatened another staff member and used foul language in the presence of children. G.S. 110-91(10) 904 Child was handled roughly. On May 9, 2024 a staff member chased a four-year-old child, tripped the child, and then put her foot on the child's face/neck area. It was also determined that the same staff member had roughly handled additional children on at least two other occasions. .1803(a)(1) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by July 3, 2024, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed or mailed to Jennifer Byrd, Investigations Consultant 2201 Mail Service Center Raleigh, NC 27699-2200 Telephone-910-785-1486 Fax number- 919-715-1013 Email Jennifer.H.Byrd@dhhs.nc.gov or Melissa Loehr, Supervisor Melissa.Loehr@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-105 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: JENNIFER H BYRD Operation Type: Center Case Number: 0624-220A Visit Date: 6/26/2024 Number Present: 29 Completed Date: 6/26/2024 Age: From 0 To 7 Total Minutes: 80 Time In: 11:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kimberly Ledesma, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ledesma and three staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). Allegations of child maltreatment were not reported to the Division by staff members, including administration. G.S. 110-105.4(a) 807 A safe indoor and outdoor environment was not provided for the children. On May 9, 2024, a staff member failed to provide a safe environment for a four-year-old child that resulted in injuries. Specifically, the staff member chased the child, tripped the child, and then put her foot on the child's face/neck area. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On June 18, 2024, a staff member threatened another staff member and used foul language in the presence of children. G.S. 110-91(10) 904 Child was handled roughly. On May 9, 2024 a staff member chased a four-year-old child, tripped the child, and then put her foot on the child's face/neck area. It was also determined that the same staff member had roughly handled additional children on at least two other occasions. .1803(a)(1) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by July 3, 2024, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed or mailed to Jennifer Byrd, Investigations Consultant 2201 Mail Service Center Raleigh, NC 27699-2200 Telephone-910-785-1486 Fax number- 919-715-1013 Email Jennifer.H.Byrd@dhhs.nc.gov or Melissa Loehr, Supervisor Melissa.Loehr@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: JENNIFER H BYRD Operation Type: Center Case Number: 0624-220A Visit Date: 6/26/2024 Number Present: 29 Completed Date: 6/26/2024 Age: From 0 To 7 Total Minutes: 80 Time In: 11:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kimberly Ledesma, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ledesma and three staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). Allegations of child maltreatment were not reported to the Division by staff members, including administration. G.S. 110-105.4(a) 807 A safe indoor and outdoor environment was not provided for the children. On May 9, 2024, a staff member failed to provide a safe environment for a four-year-old child that resulted in injuries. Specifically, the staff member chased the child, tripped the child, and then put her foot on the child's face/neck area. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On June 18, 2024, a staff member threatened another staff member and used foul language in the presence of children. G.S. 110-91(10) 904 Child was handled roughly. On May 9, 2024 a staff member chased a four-year-old child, tripped the child, and then put her foot on the child's face/neck area. It was also determined that the same staff member had roughly handled additional children on at least two other occasions. .1803(a)(1) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by July 3, 2024, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed or mailed to Jennifer Byrd, Investigations Consultant 2201 Mail Service Center Raleigh, NC 27699-2200 Telephone-910-785-1486 Fax number- 919-715-1013 Email Jennifer.H.Byrd@dhhs.nc.gov or Melissa Loehr, Supervisor Melissa.Loehr@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: JENNIFER H BYRD Operation Type: Center Case Number: 0624-220A Visit Date: 6/26/2024 Number Present: 29 Completed Date: 6/26/2024 Age: From 0 To 7 Total Minutes: 80 Time In: 11:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kimberly Ledesma, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ledesma and three staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 113 The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). Allegations of child maltreatment were not reported to the Division by staff members, including administration. G.S. 110-105.4(a) 807 A safe indoor and outdoor environment was not provided for the children. On May 9, 2024, a staff member failed to provide a safe environment for a four-year-old child that resulted in injuries. Specifically, the staff member chased the child, tripped the child, and then put her foot on the child's face/neck area. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On June 18, 2024, a staff member threatened another staff member and used foul language in the presence of children. G.S. 110-91(10) 904 Child was handled roughly. On May 9, 2024 a staff member chased a four-year-old child, tripped the child, and then put her foot on the child's face/neck area. It was also determined that the same staff member had roughly handled additional children on at least two other occasions. .1803(a)(1) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by July 3, 2024, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed or mailed to Jennifer Byrd, Investigations Consultant 2201 Mail Service Center Raleigh, NC 27699-2200 Telephone-910-785-1486 Fax number- 919-715-1013 Email Jennifer.H.Byrd@dhhs.nc.gov or Melissa Loehr, Supervisor Melissa.Loehr@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/7/2024 Number Present: 53 Completed Date: 5/7/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed December 14, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, fifty-three (53) children and nine (9) teachers were present. In Space #1, two toddlers were observed participating in free-choice activities. Two infants were observed sitting in activity seats. Two children were observed sitting in bouncer seats with no activities. Two infants were observed sitting in highchairs with no food or activities. One infant was observed asleep in a crib with a pillow. Both teachers were observed responding to the individual physical and emotional needs of the children. In Space #2, children were observed sitting at a table playing with toy animals and singing songs while waiting for a teacher to prepare an art activity. In Space #3, children were observed sitting at a table, participating in a Mother’s Day art activity. The children made heart collages with construction paper, markers, tissue paper pieces, and glue. In Space #4, children were observed transitioning from free-choice activities to a whole group activity. Children cleaned up toys and materials before sitting at child-sized tables. The children and teachers practiced singing a song for their upcoming graduation ceremony. The group from Space #5 was observed participating in outdoor play activities. During outdoor play, children were observed riding tricycles and exploring the stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of meatballs, mashed potatoes, mandarin oranges, whole wheat roll, and milk. One recently hired staff member’s file was reviewed and all documentation was in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 496 Each child under the age of 12 months was not given supervised tummy time positioned on his/her stomach while awake and alert each day. In Space #1, four infants were not offered supervised tummy time when they were alert and awake. Infants were placed in bouncer seats and highchairs with no activities. .0510(e)(6) 871 Center staff did not comply with the safe sleep policy. In Space #1, an infant was observed asleep in a crib with a pillow. When I brought this to the teacher's attention, she immediately removed the pillow from the crib. 10A NCAC 09 .0606(a) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not scheduled and obtained annually. The most recent sanitation inspection was completed on May 05, 2023. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 21, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Safe Sleep Environment A violation was cited today for placing an infant in a crib with a pillow. According to Child Care Rule 10A NCAC 09 .0606(a)(2), each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that specifies no pillows, wedges or other positioners, pillow-like toys, blankets, toys, bumper pads, quilts, sheepskins, loose bedding, towels and washcloths, or other objects may be placed with a sleeping infant aged 12 months or younger. Activity Areas A violation was cited today for not providing infants with supervised tummy time while they were awake. According to Child Care Rule 10A NCAC 09 .0510(e)(6), each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma called the Environmental Health Department at (910) 433-3618 to schedule an updated inspection during the visit. She did not receive an answer and left a voice message. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Some strategies for this are: (1) Initiating interactions, play and talk to infants during routine play, mirror behaviors; (2) Giving infants opportunities to safely explore the classroom and things that interest them; (3) Encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #4 with K. Ledesma. Children were engaged in classroom activities and were responsive to the teacher. There were ample materials in each interest center for children to use at their choice. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I encouraged K. Ledesma to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Reminders: Rated License Reassessment Your program’s last rated license assessment was completed in August 2019. As a reminder, the hold harmless legislation will expire June 30, 2024. Your program has been placed in Cohort 1 of DCDEE’s rated license reassessment plan. This means that we are currently in your planning year, and you will be reassessed between July 01, 2024 and June 30, 2025. K. Ledesma stated that she is not sure if the facility will have the environmental rating scales completed. She plans to discuss this with the administrator. A copy of the reassessment application packet and staff information spreadsheet was emailed to the administrator and K. Ledesma. I encouraged K. Ledesma to have the administrator fill out the application packet and to ensure that all staff have uploaded their most recent transcripts and certifications to DCDEE WORKS. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0510 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/7/2024 Number Present: 53 Completed Date: 5/7/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed December 14, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, fifty-three (53) children and nine (9) teachers were present. In Space #1, two toddlers were observed participating in free-choice activities. Two infants were observed sitting in activity seats. Two children were observed sitting in bouncer seats with no activities. Two infants were observed sitting in highchairs with no food or activities. One infant was observed asleep in a crib with a pillow. Both teachers were observed responding to the individual physical and emotional needs of the children. In Space #2, children were observed sitting at a table playing with toy animals and singing songs while waiting for a teacher to prepare an art activity. In Space #3, children were observed sitting at a table, participating in a Mother’s Day art activity. The children made heart collages with construction paper, markers, tissue paper pieces, and glue. In Space #4, children were observed transitioning from free-choice activities to a whole group activity. Children cleaned up toys and materials before sitting at child-sized tables. The children and teachers practiced singing a song for their upcoming graduation ceremony. The group from Space #5 was observed participating in outdoor play activities. During outdoor play, children were observed riding tricycles and exploring the stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of meatballs, mashed potatoes, mandarin oranges, whole wheat roll, and milk. One recently hired staff member’s file was reviewed and all documentation was in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 496 Each child under the age of 12 months was not given supervised tummy time positioned on his/her stomach while awake and alert each day. In Space #1, four infants were not offered supervised tummy time when they were alert and awake. Infants were placed in bouncer seats and highchairs with no activities. .0510(e)(6) 871 Center staff did not comply with the safe sleep policy. In Space #1, an infant was observed asleep in a crib with a pillow. When I brought this to the teacher's attention, she immediately removed the pillow from the crib. 10A NCAC 09 .0606(a) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not scheduled and obtained annually. The most recent sanitation inspection was completed on May 05, 2023. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 21, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Safe Sleep Environment A violation was cited today for placing an infant in a crib with a pillow. According to Child Care Rule 10A NCAC 09 .0606(a)(2), each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that specifies no pillows, wedges or other positioners, pillow-like toys, blankets, toys, bumper pads, quilts, sheepskins, loose bedding, towels and washcloths, or other objects may be placed with a sleeping infant aged 12 months or younger. Activity Areas A violation was cited today for not providing infants with supervised tummy time while they were awake. According to Child Care Rule 10A NCAC 09 .0510(e)(6), each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma called the Environmental Health Department at (910) 433-3618 to schedule an updated inspection during the visit. She did not receive an answer and left a voice message. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Some strategies for this are: (1) Initiating interactions, play and talk to infants during routine play, mirror behaviors; (2) Giving infants opportunities to safely explore the classroom and things that interest them; (3) Encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #4 with K. Ledesma. Children were engaged in classroom activities and were responsive to the teacher. There were ample materials in each interest center for children to use at their choice. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I encouraged K. Ledesma to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Reminders: Rated License Reassessment Your program’s last rated license assessment was completed in August 2019. As a reminder, the hold harmless legislation will expire June 30, 2024. Your program has been placed in Cohort 1 of DCDEE’s rated license reassessment plan. This means that we are currently in your planning year, and you will be reassessed between July 01, 2024 and June 30, 2025. K. Ledesma stated that she is not sure if the facility will have the environmental rating scales completed. She plans to discuss this with the administrator. A copy of the reassessment application packet and staff information spreadsheet was emailed to the administrator and K. Ledesma. I encouraged K. Ledesma to have the administrator fill out the application packet and to ensure that all staff have uploaded their most recent transcripts and certifications to DCDEE WORKS. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/7/2024 Number Present: 53 Completed Date: 5/7/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed December 14, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, fifty-three (53) children and nine (9) teachers were present. In Space #1, two toddlers were observed participating in free-choice activities. Two infants were observed sitting in activity seats. Two children were observed sitting in bouncer seats with no activities. Two infants were observed sitting in highchairs with no food or activities. One infant was observed asleep in a crib with a pillow. Both teachers were observed responding to the individual physical and emotional needs of the children. In Space #2, children were observed sitting at a table playing with toy animals and singing songs while waiting for a teacher to prepare an art activity. In Space #3, children were observed sitting at a table, participating in a Mother’s Day art activity. The children made heart collages with construction paper, markers, tissue paper pieces, and glue. In Space #4, children were observed transitioning from free-choice activities to a whole group activity. Children cleaned up toys and materials before sitting at child-sized tables. The children and teachers practiced singing a song for their upcoming graduation ceremony. The group from Space #5 was observed participating in outdoor play activities. During outdoor play, children were observed riding tricycles and exploring the stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of meatballs, mashed potatoes, mandarin oranges, whole wheat roll, and milk. One recently hired staff member’s file was reviewed and all documentation was in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 496 Each child under the age of 12 months was not given supervised tummy time positioned on his/her stomach while awake and alert each day. In Space #1, four infants were not offered supervised tummy time when they were alert and awake. Infants were placed in bouncer seats and highchairs with no activities. .0510(e)(6) 871 Center staff did not comply with the safe sleep policy. In Space #1, an infant was observed asleep in a crib with a pillow. When I brought this to the teacher's attention, she immediately removed the pillow from the crib. 10A NCAC 09 .0606(a) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not scheduled and obtained annually. The most recent sanitation inspection was completed on May 05, 2023. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 21, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Safe Sleep Environment A violation was cited today for placing an infant in a crib with a pillow. According to Child Care Rule 10A NCAC 09 .0606(a)(2), each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that specifies no pillows, wedges or other positioners, pillow-like toys, blankets, toys, bumper pads, quilts, sheepskins, loose bedding, towels and washcloths, or other objects may be placed with a sleeping infant aged 12 months or younger. Activity Areas A violation was cited today for not providing infants with supervised tummy time while they were awake. According to Child Care Rule 10A NCAC 09 .0510(e)(6), each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma called the Environmental Health Department at (910) 433-3618 to schedule an updated inspection during the visit. She did not receive an answer and left a voice message. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Some strategies for this are: (1) Initiating interactions, play and talk to infants during routine play, mirror behaviors; (2) Giving infants opportunities to safely explore the classroom and things that interest them; (3) Encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #4 with K. Ledesma. Children were engaged in classroom activities and were responsive to the teacher. There were ample materials in each interest center for children to use at their choice. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I encouraged K. Ledesma to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Reminders: Rated License Reassessment Your program’s last rated license assessment was completed in August 2019. As a reminder, the hold harmless legislation will expire June 30, 2024. Your program has been placed in Cohort 1 of DCDEE’s rated license reassessment plan. This means that we are currently in your planning year, and you will be reassessed between July 01, 2024 and June 30, 2025. K. Ledesma stated that she is not sure if the facility will have the environmental rating scales completed. She plans to discuss this with the administrator. A copy of the reassessment application packet and staff information spreadsheet was emailed to the administrator and K. Ledesma. I encouraged K. Ledesma to have the administrator fill out the application packet and to ensure that all staff have uploaded their most recent transcripts and certifications to DCDEE WORKS. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/7/2024 Number Present: 53 Completed Date: 5/7/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed December 14, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, fifty-three (53) children and nine (9) teachers were present. In Space #1, two toddlers were observed participating in free-choice activities. Two infants were observed sitting in activity seats. Two children were observed sitting in bouncer seats with no activities. Two infants were observed sitting in highchairs with no food or activities. One infant was observed asleep in a crib with a pillow. Both teachers were observed responding to the individual physical and emotional needs of the children. In Space #2, children were observed sitting at a table playing with toy animals and singing songs while waiting for a teacher to prepare an art activity. In Space #3, children were observed sitting at a table, participating in a Mother’s Day art activity. The children made heart collages with construction paper, markers, tissue paper pieces, and glue. In Space #4, children were observed transitioning from free-choice activities to a whole group activity. Children cleaned up toys and materials before sitting at child-sized tables. The children and teachers practiced singing a song for their upcoming graduation ceremony. The group from Space #5 was observed participating in outdoor play activities. During outdoor play, children were observed riding tricycles and exploring the stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of meatballs, mashed potatoes, mandarin oranges, whole wheat roll, and milk. One recently hired staff member’s file was reviewed and all documentation was in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 496 Each child under the age of 12 months was not given supervised tummy time positioned on his/her stomach while awake and alert each day. In Space #1, four infants were not offered supervised tummy time when they were alert and awake. Infants were placed in bouncer seats and highchairs with no activities. .0510(e)(6) 871 Center staff did not comply with the safe sleep policy. In Space #1, an infant was observed asleep in a crib with a pillow. When I brought this to the teacher's attention, she immediately removed the pillow from the crib. 10A NCAC 09 .0606(a) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not scheduled and obtained annually. The most recent sanitation inspection was completed on May 05, 2023. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 21, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Safe Sleep Environment A violation was cited today for placing an infant in a crib with a pillow. According to Child Care Rule 10A NCAC 09 .0606(a)(2), each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that specifies no pillows, wedges or other positioners, pillow-like toys, blankets, toys, bumper pads, quilts, sheepskins, loose bedding, towels and washcloths, or other objects may be placed with a sleeping infant aged 12 months or younger. Activity Areas A violation was cited today for not providing infants with supervised tummy time while they were awake. According to Child Care Rule 10A NCAC 09 .0510(e)(6), each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma called the Environmental Health Department at (910) 433-3618 to schedule an updated inspection during the visit. She did not receive an answer and left a voice message. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Some strategies for this are: (1) Initiating interactions, play and talk to infants during routine play, mirror behaviors; (2) Giving infants opportunities to safely explore the classroom and things that interest them; (3) Encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #4 with K. Ledesma. Children were engaged in classroom activities and were responsive to the teacher. There were ample materials in each interest center for children to use at their choice. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I encouraged K. Ledesma to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Reminders: Rated License Reassessment Your program’s last rated license assessment was completed in August 2019. As a reminder, the hold harmless legislation will expire June 30, 2024. Your program has been placed in Cohort 1 of DCDEE’s rated license reassessment plan. This means that we are currently in your planning year, and you will be reassessed between July 01, 2024 and June 30, 2025. K. Ledesma stated that she is not sure if the facility will have the environmental rating scales completed. She plans to discuss this with the administrator. A copy of the reassessment application packet and staff information spreadsheet was emailed to the administrator and K. Ledesma. I encouraged K. Ledesma to have the administrator fill out the application packet and to ensure that all staff have uploaded their most recent transcripts and certifications to DCDEE WORKS. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/7/2024 Number Present: 53 Completed Date: 5/7/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 09:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was completed December 14, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kim Ledesma, Legal Designee. Current Inspections are as follows: Sanitation Classification of Superior was completed May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma was present while I observed the indoor and outdoor areas. Upon my arrival, fifty-three (53) children and nine (9) teachers were present. In Space #1, two toddlers were observed participating in free-choice activities. Two infants were observed sitting in activity seats. Two children were observed sitting in bouncer seats with no activities. Two infants were observed sitting in highchairs with no food or activities. One infant was observed asleep in a crib with a pillow. Both teachers were observed responding to the individual physical and emotional needs of the children. In Space #2, children were observed sitting at a table playing with toy animals and singing songs while waiting for a teacher to prepare an art activity. In Space #3, children were observed sitting at a table, participating in a Mother’s Day art activity. The children made heart collages with construction paper, markers, tissue paper pieces, and glue. In Space #4, children were observed transitioning from free-choice activities to a whole group activity. Children cleaned up toys and materials before sitting at child-sized tables. The children and teachers practiced singing a song for their upcoming graduation ceremony. The group from Space #5 was observed participating in outdoor play activities. During outdoor play, children were observed riding tricycles and exploring the stationary equipment. Routine care and handwashing practices were observed. Lunch consisted of meatballs, mashed potatoes, mandarin oranges, whole wheat roll, and milk. One recently hired staff member’s file was reviewed and all documentation was in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 496 Each child under the age of 12 months was not given supervised tummy time positioned on his/her stomach while awake and alert each day. In Space #1, four infants were not offered supervised tummy time when they were alert and awake. Infants were placed in bouncer seats and highchairs with no activities. .0510(e)(6) 871 Center staff did not comply with the safe sleep policy. In Space #1, an infant was observed asleep in a crib with a pillow. When I brought this to the teacher's attention, she immediately removed the pillow from the crib. 10A NCAC 09 .0606(a) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not scheduled and obtained annually. The most recent sanitation inspection was completed on May 05, 2023. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 21, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Safe Sleep Environment A violation was cited today for placing an infant in a crib with a pillow. According to Child Care Rule 10A NCAC 09 .0606(a)(2), each center licensed to care for infants aged 12 months or younger shall develop, adopt, and comply with a written safe sleep policy that specifies no pillows, wedges or other positioners, pillow-like toys, blankets, toys, bumper pads, quilts, sheepskins, loose bedding, towels and washcloths, or other objects may be placed with a sleeping infant aged 12 months or younger. Activity Areas A violation was cited today for not providing infants with supervised tummy time while they were awake. According to Child Care Rule 10A NCAC 09 .0510(e)(6), each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. Sanitation Inspection A violation was cited today for not having a sanitation inspection completed annually. According to Child Care Rule 10A NCAC 09 .0304(b), each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. K. Ledesma called the Environmental Health Department at (910) 433-3618 to schedule an updated inspection during the visit. She did not receive an answer and left a voice message. Infant/Toddler Classroom Observation I discussed the results of my observation in Space #1 with K. Ledesma. Both staff were responsive to the needs of the infants, and promptly responded to crying by feeding, changing, and interacting with the infants. I encouraged the teachers to facilitate exploration by playing with infants, giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities. Some strategies for this are: (1) Initiating interactions, play and talk to infants during routine play, mirror behaviors; (2) Giving infants opportunities to safely explore the classroom and things that interest them; (3) Encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed the results of my observation in Space #4 with K. Ledesma. Children were engaged in classroom activities and were responsive to the teacher. There were ample materials in each interest center for children to use at their choice. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I encouraged K. Ledesma to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Reminders: Rated License Reassessment Your program’s last rated license assessment was completed in August 2019. As a reminder, the hold harmless legislation will expire June 30, 2024. Your program has been placed in Cohort 1 of DCDEE’s rated license reassessment plan. This means that we are currently in your planning year, and you will be reassessed between July 01, 2024 and June 30, 2025. K. Ledesma stated that she is not sure if the facility will have the environmental rating scales completed. She plans to discuss this with the administrator. A copy of the reassessment application packet and staff information spreadsheet was emailed to the administrator and K. Ledesma. I encouraged K. Ledesma to have the administrator fill out the application packet and to ensure that all staff have uploaded their most recent transcripts and certifications to DCDEE WORKS. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/14/2023 Number Present: 50 Completed Date: 12/14/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 10:00 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on January 05, 2023, and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Fifty (50) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #3, a teacher was observed in a classroom alone with 13 children, ranging from two to four years of age. Routine care and handwashing practices were observed. Lunch consisted of beef lasagna, broccoli, mandarin oranges, and milk. Four staff files were reviewed and all documentation was in compliance. Seven children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. An updated Preservice Requirements for Administrators of a Child Care Center form was received today to reflect the facility’s change of the administrator. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. A health assessment, hearing/vision screening, dental screening, and developmental screening was on file for each child. Children were observed building structures with various manipulative materials, coloring with crayons on construction paper, and creating handprint art with paint. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. Rachel Tabron, Teacher, was observed alone in a classroom with 13 children; ages ranging from two years old to four years old. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Enhanced Staff/Child Ratios A violation was cited today for not meeting enhanced staff/child ratios. According to Child Care Rule .2818, centers choosing to meet enhanced ratios shall comply with the following staff/child ratios and maximum group sizes: Age Ratio Staff/Children Maximum Group Size 0 to 12 Months 1/5 10 1 to 2 Years 1/6 12 2 to 3 Years 1/9 18 3 to 4 Years 1/10 20 4 to 5 Years 1/13 25 5 to 6 Years 1/15 25 6 Years and Older 1/20 25 Reminders Vehicle Registration Renewal According to your records, the vehicle used to transport children has a registration that is due to expire on January 31, 2024. I encouraged K. Ledesma to have the administrator get a NC Safety & Emission Inspection completed on the vehicle and to have the vehicle’s registration renewed before the expiration date. Annual On-Going Training Requirements According to your records, four staff members need to complete their required on-going training hours by January 04, 2024. I encouraged K. Ledesma to have staff register for upcoming training offered at the Partnership for Children or DCDEE Moodle. July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814- 6326. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/14/2023 Number Present: 50 Completed Date: 12/14/2023 Age: From 0 To 4 Total Minutes: 285 Time In: 10:00 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit. The previous Annual Compliance visit was completed on January 05, 2023, and prior to today’s visit, the eighteen-month compliance history score was 92% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-star license issued August 30, 2019. The License was based on the program earning seven (7) points in education standards, two (2) points in program standards, and one (1) quality point by choosing to meet programmatic option: A center administrator has completed a business training and a wage and hour training course that is at least 30 hours of total training time. The information on record with DCDEE was verified as correct by Kimberly Ledesma and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on May 05, 2023. Fire Classification of Approved for Daytime Care Only was completed on September 12, 2023. K. Ledesma, Assistant Director, was present while I observed the indoor and outdoor areas. Fifty (50) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #3, a teacher was observed in a classroom alone with 13 children, ranging from two to four years of age. Routine care and handwashing practices were observed. Lunch consisted of beef lasagna, broccoli, mandarin oranges, and milk. Four staff files were reviewed and all documentation was in compliance. Seven children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. An updated Preservice Requirements for Administrators of a Child Care Center form was received today to reflect the facility’s change of the administrator. NC Pre-K program requirements were reviewed. The Creative Curriculum was implemented in the classroom activities. Teaching Strategies GOLD was used to create activity plans. Teaching Strategies GOLD was also used to assess children. Two NC Pre-K children’s records were reviewed. A health assessment, hearing/vision screening, dental screening, and developmental screening was on file for each child. Children were observed building structures with various manipulative materials, coloring with crayons on construction paper, and creating handprint art with paint. At the completion of the visit, the Visit Summary was reviewed with K. Ledesma. The following violations were observed: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. Rachel Tabron, Teacher, was observed alone in a classroom with 13 children; ages ranging from two years old to four years old. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA Enhanced Staff/Child Ratios A violation was cited today for not meeting enhanced staff/child ratios. According to Child Care Rule .2818, centers choosing to meet enhanced ratios shall comply with the following staff/child ratios and maximum group sizes: Age Ratio Staff/Children Maximum Group Size 0 to 12 Months 1/5 10 1 to 2 Years 1/6 12 2 to 3 Years 1/9 18 3 to 4 Years 1/10 20 4 to 5 Years 1/13 25 5 to 6 Years 1/15 25 6 Years and Older 1/20 25 Reminders Vehicle Registration Renewal According to your records, the vehicle used to transport children has a registration that is due to expire on January 31, 2024. I encouraged K. Ledesma to have the administrator get a NC Safety & Emission Inspection completed on the vehicle and to have the vehicle’s registration renewed before the expiration date. Annual On-Going Training Requirements According to your records, four staff members need to complete their required on-going training hours by January 04, 2024. I encouraged K. Ledesma to have staff register for upcoming training offered at the Partnership for Children or DCDEE Moodle. July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814- 6326. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: STACEY EATON Operation Type: Center Case Number: 0823-060A Visit Date: 8/9/2023 Number Present: 31 Completed Date: 8/9/2023 Age: From 0 To 9 Total Minutes: 150 Time In: 10:45 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kim Ledesma, Director accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ledesma and three other staff members. Limited monitoring of child care requirements occurred during today’s visit. Two violations was cited during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. A verbal altercation occured on August 3, 2023 when a staff member engaged in a verbal altercation with a parent in the presence of children. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. The children were not cared for in a nurturing manner when the staff member engaged in a verbal altercation with a parent in the presence of the children. G.S. 110-91(10) Violations must be corrected immediately. Within one week (August 16, 2023) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: HEAVENLY HAVEN CHILD DEVELOPMENT CENTER Facility ID: 26001732 Consultant: STACEY EATON Operation Type: Center Case Number: 0823-060A Visit Date: 8/9/2023 Number Present: 31 Completed Date: 8/9/2023 Age: From 0 To 9 Total Minutes: 150 Time In: 10:45 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kim Ledesma, Director accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ledesma and three other staff members. Limited monitoring of child care requirements occurred during today’s visit. Two violations was cited during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. A verbal altercation occured on August 3, 2023 when a staff member engaged in a verbal altercation with a parent in the presence of children. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. The children were not cared for in a nurturing manner when the staff member engaged in a verbal altercation with a parent in the presence of the children. G.S. 110-91(10) Violations must be corrected immediately. Within one week (August 16, 2023) you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov. You may contact me at Stacey Eaton, Investigations Consultant, Phone#: (910)260-2071, Fax#: (910)425-7124, Email Address: stacey.eaton@dhhs.nc.gov or Melissa Loehr, Southeastern Investigations Supervisor, Email Address: melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.