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Home › NC › Fayetteville › Heavenly Haven Academy
945 Mcarthur Road, Fayetteville NC 28311 · License #26001952 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0508 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 50 Completed Date: 3/10/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 09, 2025, and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed October 20, 2025. Fire Classification of Approved for Daytime Care Only completed April 07, 2025. Avianna Brown, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, fifty (50) children and nine (9) teachers were present. Children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, manipulatives, dramatic-play, creative-art, and literacy materials. In Space #1, children were observed participating in a flower art activity. The children made flowers with construction paper and glue. Two shelves were turned facing the wall and children did not have access to the materials in those shelves. Literacy materials were not observed in the classroom. In Space #2, children were observed participating in free choice activities. A current activity plan was not posted in the classroom. The posted activity plan was dated January 19th -23rd, 2026. The groups from Spaces #3, #4, and #5 were observed in the outdoor learning environment. The outdoor learning environment was monitored for playground safety requirements. The children were observed riding tricycles, playing on the stationary equipment, running around playing tag, and exploring nature. One child walked up to her teacher with something in her hand. The teacher asked the child, “What is that?” The child opened her hand, and said, “An insect!” The teacher looked at the insect and said, “An insect? Girl, that’s a beetle!” Children had access to cold water while playing outdoors. In Space #6, children were observed participating in tummy time activities, sleeping in individual cribs, and being fed bottles by their teachers. A diaper change was observed, and all diapering procedures were followed. Routine care and handwashing practices were observed. Lunch consisted of chicken noodle soup, crackers, broccoli, diced pears, and milk. Two recently hired staff members’ files were reviewed. Two staff members did not have documentation of receiving at least 16 hours of orientation within the first six weeks of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Program files were reviewed. The most recent fire drill was completed on January 25, 2026. The most recent quarterly (shelter-in-place) drill was completed on January 08, 2026. A copy of the most recent sanitation inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with A. Brown. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #2, an activity plan from the week of January 19-23, 2026 was posted. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space #1, two shelves containing toys and materials were turned facing the wall, making the toys and materials inaccessible to children. Literacy materials were not observed in the classroom. .0510(e)(3) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff members did not have documentation on file of completing at least 16 hours of orientation within the first six weeks of their employment. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 24, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance/Reminders: New Hires/Staff Files Two violations were cited regarding staff members not having documentation of orientation within the first six weeks of employment on file, and for not taking the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Prior to employment, it is best practice to ensure the Staff File Checklist is completed. The items required are notated on the form and it also lists deadlines and expiration dates for other required documents. This helps to determine if all items are on file and current. In addition, make sure that you have the most recent Staff File Checklist for Centers. The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. A blank copy of the Staff File Checklist can be located by visiting https://ncchildcare.ncdhhs.gov. The form can be found by selecting Provider tab then select Provider Documents and Forms. For more information regarding these rule requirements, refer to child care rules 10A NCAC 09 .1101 and 10A NCAC 09 .1102. Activity Plans A violation was cited today for not having a current activity plan in Space #2. Planning ensures that some thought goes into indoor and outdoor programming for children. The plan is a tool for monitoring and accountability. Also, a written plan is a tool for staff and parent/guardian orientation. Those who provide early care and education must be able to articulate the components of the curriculum they are implementing and the related values/principles on which the curriculum is based. Professional development is often required to enable staff to develop proficiency in the development and implementation of a curriculum that they use to carry out daily activities appropriately. I suggested for the administrator to implement weekly classroom checks to ensure that all posted information is current. For more information regarding this rule requirement, refer to child care rule 10A NCAC 09 .0508 and NC General Statute 110-91(12). Sufficient Materials A violation was cited today for not having a sufficient amount of accessible materials in Space #1. Play is the foundation of the planned curriculum. Materials such as blocks, clay, paints, books, puzzles, and/or other manipulatives should be available indoors and outdoors to children to further the planned curriculum. Programs should provide children a balance of guided and self-initiated play and learning indoors and outdoors. These should include opportunities to observe, explore, order and reorder, to make mistakes and find solutions, and to move from the concrete to the abstract in learning. An aesthetic, orderly, appropriately stimulating, child-oriented indoor and outdoor learning environment contributes to children’s sense of well-being and control. I suggested for the administrator to have the teachers make an ample amount of accessible to children, so they can have more opportunities for self-initiated play. For more information regarding this rule requirement, refer to child care rules 10A NCAC 09 .0509 and 10A NCAC .0510. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with A. Brown. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to A. Brown to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with A. Brown. I suggested for the staff to use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School aged children were not present during today’s visit. Fire Inspection According to your records, your fire inspection is due to expire on April 07, 2026. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection prior to the expiration date. When the fire inspection is completed, send a copy of the fire inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection date. New Administrator During today's visit, I met the recently hired director/administrator. I provided the new administrator with the Pre-Service Requirements for Administrators form. I asked her to complete the form and sent it to me by the close of business on March 17, 2026. I also encouraged her to ensure her most recent transcripts and/or certifications are uploaded to her DCDEE WORKS account, so I can verify her education. QRIS Modernization: Pathway Discussion During today’s visit, an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue the Classroom and Instructional Quality Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The facility currently uses the Creative Curriculum and Teaching Strategies GOLD as an ongoing assessment tool. NCDHHS Responds to Increase in Measles Cases Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. You may also contact Rhonda Blackmon, Licensing Supervisor, at 910-709-4168 or Rhonda.blackmon@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0509 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 50 Completed Date: 3/10/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 09, 2025, and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed October 20, 2025. Fire Classification of Approved for Daytime Care Only completed April 07, 2025. Avianna Brown, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, fifty (50) children and nine (9) teachers were present. Children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, manipulatives, dramatic-play, creative-art, and literacy materials. In Space #1, children were observed participating in a flower art activity. The children made flowers with construction paper and glue. Two shelves were turned facing the wall and children did not have access to the materials in those shelves. Literacy materials were not observed in the classroom. In Space #2, children were observed participating in free choice activities. A current activity plan was not posted in the classroom. The posted activity plan was dated January 19th -23rd, 2026. The groups from Spaces #3, #4, and #5 were observed in the outdoor learning environment. The outdoor learning environment was monitored for playground safety requirements. The children were observed riding tricycles, playing on the stationary equipment, running around playing tag, and exploring nature. One child walked up to her teacher with something in her hand. The teacher asked the child, “What is that?” The child opened her hand, and said, “An insect!” The teacher looked at the insect and said, “An insect? Girl, that’s a beetle!” Children had access to cold water while playing outdoors. In Space #6, children were observed participating in tummy time activities, sleeping in individual cribs, and being fed bottles by their teachers. A diaper change was observed, and all diapering procedures were followed. Routine care and handwashing practices were observed. Lunch consisted of chicken noodle soup, crackers, broccoli, diced pears, and milk. Two recently hired staff members’ files were reviewed. Two staff members did not have documentation of receiving at least 16 hours of orientation within the first six weeks of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Program files were reviewed. The most recent fire drill was completed on January 25, 2026. The most recent quarterly (shelter-in-place) drill was completed on January 08, 2026. A copy of the most recent sanitation inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with A. Brown. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #2, an activity plan from the week of January 19-23, 2026 was posted. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space #1, two shelves containing toys and materials were turned facing the wall, making the toys and materials inaccessible to children. Literacy materials were not observed in the classroom. .0510(e)(3) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff members did not have documentation on file of completing at least 16 hours of orientation within the first six weeks of their employment. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 24, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance/Reminders: New Hires/Staff Files Two violations were cited regarding staff members not having documentation of orientation within the first six weeks of employment on file, and for not taking the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Prior to employment, it is best practice to ensure the Staff File Checklist is completed. The items required are notated on the form and it also lists deadlines and expiration dates for other required documents. This helps to determine if all items are on file and current. In addition, make sure that you have the most recent Staff File Checklist for Centers. The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. A blank copy of the Staff File Checklist can be located by visiting https://ncchildcare.ncdhhs.gov. The form can be found by selecting Provider tab then select Provider Documents and Forms. For more information regarding these rule requirements, refer to child care rules 10A NCAC 09 .1101 and 10A NCAC 09 .1102. Activity Plans A violation was cited today for not having a current activity plan in Space #2. Planning ensures that some thought goes into indoor and outdoor programming for children. The plan is a tool for monitoring and accountability. Also, a written plan is a tool for staff and parent/guardian orientation. Those who provide early care and education must be able to articulate the components of the curriculum they are implementing and the related values/principles on which the curriculum is based. Professional development is often required to enable staff to develop proficiency in the development and implementation of a curriculum that they use to carry out daily activities appropriately. I suggested for the administrator to implement weekly classroom checks to ensure that all posted information is current. For more information regarding this rule requirement, refer to child care rule 10A NCAC 09 .0508 and NC General Statute 110-91(12). Sufficient Materials A violation was cited today for not having a sufficient amount of accessible materials in Space #1. Play is the foundation of the planned curriculum. Materials such as blocks, clay, paints, books, puzzles, and/or other manipulatives should be available indoors and outdoors to children to further the planned curriculum. Programs should provide children a balance of guided and self-initiated play and learning indoors and outdoors. These should include opportunities to observe, explore, order and reorder, to make mistakes and find solutions, and to move from the concrete to the abstract in learning. An aesthetic, orderly, appropriately stimulating, child-oriented indoor and outdoor learning environment contributes to children’s sense of well-being and control. I suggested for the administrator to have the teachers make an ample amount of accessible to children, so they can have more opportunities for self-initiated play. For more information regarding this rule requirement, refer to child care rules 10A NCAC 09 .0509 and 10A NCAC .0510. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with A. Brown. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to A. Brown to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with A. Brown. I suggested for the staff to use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School aged children were not present during today’s visit. Fire Inspection According to your records, your fire inspection is due to expire on April 07, 2026. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection prior to the expiration date. When the fire inspection is completed, send a copy of the fire inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection date. New Administrator During today's visit, I met the recently hired director/administrator. I provided the new administrator with the Pre-Service Requirements for Administrators form. I asked her to complete the form and sent it to me by the close of business on March 17, 2026. I also encouraged her to ensure her most recent transcripts and/or certifications are uploaded to her DCDEE WORKS account, so I can verify her education. QRIS Modernization: Pathway Discussion During today’s visit, an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue the Classroom and Instructional Quality Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The facility currently uses the Creative Curriculum and Teaching Strategies GOLD as an ongoing assessment tool. NCDHHS Responds to Increase in Measles Cases Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. You may also contact Rhonda Blackmon, Licensing Supervisor, at 910-709-4168 or Rhonda.blackmon@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1101 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 50 Completed Date: 3/10/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 09, 2025, and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed October 20, 2025. Fire Classification of Approved for Daytime Care Only completed April 07, 2025. Avianna Brown, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, fifty (50) children and nine (9) teachers were present. Children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, manipulatives, dramatic-play, creative-art, and literacy materials. In Space #1, children were observed participating in a flower art activity. The children made flowers with construction paper and glue. Two shelves were turned facing the wall and children did not have access to the materials in those shelves. Literacy materials were not observed in the classroom. In Space #2, children were observed participating in free choice activities. A current activity plan was not posted in the classroom. The posted activity plan was dated January 19th -23rd, 2026. The groups from Spaces #3, #4, and #5 were observed in the outdoor learning environment. The outdoor learning environment was monitored for playground safety requirements. The children were observed riding tricycles, playing on the stationary equipment, running around playing tag, and exploring nature. One child walked up to her teacher with something in her hand. The teacher asked the child, “What is that?” The child opened her hand, and said, “An insect!” The teacher looked at the insect and said, “An insect? Girl, that’s a beetle!” Children had access to cold water while playing outdoors. In Space #6, children were observed participating in tummy time activities, sleeping in individual cribs, and being fed bottles by their teachers. A diaper change was observed, and all diapering procedures were followed. Routine care and handwashing practices were observed. Lunch consisted of chicken noodle soup, crackers, broccoli, diced pears, and milk. Two recently hired staff members’ files were reviewed. Two staff members did not have documentation of receiving at least 16 hours of orientation within the first six weeks of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Program files were reviewed. The most recent fire drill was completed on January 25, 2026. The most recent quarterly (shelter-in-place) drill was completed on January 08, 2026. A copy of the most recent sanitation inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with A. Brown. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #2, an activity plan from the week of January 19-23, 2026 was posted. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space #1, two shelves containing toys and materials were turned facing the wall, making the toys and materials inaccessible to children. Literacy materials were not observed in the classroom. .0510(e)(3) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff members did not have documentation on file of completing at least 16 hours of orientation within the first six weeks of their employment. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 24, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance/Reminders: New Hires/Staff Files Two violations were cited regarding staff members not having documentation of orientation within the first six weeks of employment on file, and for not taking the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Prior to employment, it is best practice to ensure the Staff File Checklist is completed. The items required are notated on the form and it also lists deadlines and expiration dates for other required documents. This helps to determine if all items are on file and current. In addition, make sure that you have the most recent Staff File Checklist for Centers. The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. A blank copy of the Staff File Checklist can be located by visiting https://ncchildcare.ncdhhs.gov. The form can be found by selecting Provider tab then select Provider Documents and Forms. For more information regarding these rule requirements, refer to child care rules 10A NCAC 09 .1101 and 10A NCAC 09 .1102. Activity Plans A violation was cited today for not having a current activity plan in Space #2. Planning ensures that some thought goes into indoor and outdoor programming for children. The plan is a tool for monitoring and accountability. Also, a written plan is a tool for staff and parent/guardian orientation. Those who provide early care and education must be able to articulate the components of the curriculum they are implementing and the related values/principles on which the curriculum is based. Professional development is often required to enable staff to develop proficiency in the development and implementation of a curriculum that they use to carry out daily activities appropriately. I suggested for the administrator to implement weekly classroom checks to ensure that all posted information is current. For more information regarding this rule requirement, refer to child care rule 10A NCAC 09 .0508 and NC General Statute 110-91(12). Sufficient Materials A violation was cited today for not having a sufficient amount of accessible materials in Space #1. Play is the foundation of the planned curriculum. Materials such as blocks, clay, paints, books, puzzles, and/or other manipulatives should be available indoors and outdoors to children to further the planned curriculum. Programs should provide children a balance of guided and self-initiated play and learning indoors and outdoors. These should include opportunities to observe, explore, order and reorder, to make mistakes and find solutions, and to move from the concrete to the abstract in learning. An aesthetic, orderly, appropriately stimulating, child-oriented indoor and outdoor learning environment contributes to children’s sense of well-being and control. I suggested for the administrator to have the teachers make an ample amount of accessible to children, so they can have more opportunities for self-initiated play. For more information regarding this rule requirement, refer to child care rules 10A NCAC 09 .0509 and 10A NCAC .0510. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with A. Brown. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to A. Brown to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with A. Brown. I suggested for the staff to use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School aged children were not present during today’s visit. Fire Inspection According to your records, your fire inspection is due to expire on April 07, 2026. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection prior to the expiration date. When the fire inspection is completed, send a copy of the fire inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection date. New Administrator During today's visit, I met the recently hired director/administrator. I provided the new administrator with the Pre-Service Requirements for Administrators form. I asked her to complete the form and sent it to me by the close of business on March 17, 2026. I also encouraged her to ensure her most recent transcripts and/or certifications are uploaded to her DCDEE WORKS account, so I can verify her education. QRIS Modernization: Pathway Discussion During today’s visit, an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue the Classroom and Instructional Quality Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The facility currently uses the Creative Curriculum and Teaching Strategies GOLD as an ongoing assessment tool. NCDHHS Responds to Increase in Measles Cases Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. You may also contact Rhonda Blackmon, Licensing Supervisor, at 910-709-4168 or Rhonda.blackmon@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1102 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 50 Completed Date: 3/10/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 09, 2025, and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed October 20, 2025. Fire Classification of Approved for Daytime Care Only completed April 07, 2025. Avianna Brown, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, fifty (50) children and nine (9) teachers were present. Children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, manipulatives, dramatic-play, creative-art, and literacy materials. In Space #1, children were observed participating in a flower art activity. The children made flowers with construction paper and glue. Two shelves were turned facing the wall and children did not have access to the materials in those shelves. Literacy materials were not observed in the classroom. In Space #2, children were observed participating in free choice activities. A current activity plan was not posted in the classroom. The posted activity plan was dated January 19th -23rd, 2026. The groups from Spaces #3, #4, and #5 were observed in the outdoor learning environment. The outdoor learning environment was monitored for playground safety requirements. The children were observed riding tricycles, playing on the stationary equipment, running around playing tag, and exploring nature. One child walked up to her teacher with something in her hand. The teacher asked the child, “What is that?” The child opened her hand, and said, “An insect!” The teacher looked at the insect and said, “An insect? Girl, that’s a beetle!” Children had access to cold water while playing outdoors. In Space #6, children were observed participating in tummy time activities, sleeping in individual cribs, and being fed bottles by their teachers. A diaper change was observed, and all diapering procedures were followed. Routine care and handwashing practices were observed. Lunch consisted of chicken noodle soup, crackers, broccoli, diced pears, and milk. Two recently hired staff members’ files were reviewed. Two staff members did not have documentation of receiving at least 16 hours of orientation within the first six weeks of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Program files were reviewed. The most recent fire drill was completed on January 25, 2026. The most recent quarterly (shelter-in-place) drill was completed on January 08, 2026. A copy of the most recent sanitation inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with A. Brown. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #2, an activity plan from the week of January 19-23, 2026 was posted. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space #1, two shelves containing toys and materials were turned facing the wall, making the toys and materials inaccessible to children. Literacy materials were not observed in the classroom. .0510(e)(3) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff members did not have documentation on file of completing at least 16 hours of orientation within the first six weeks of their employment. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 24, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance/Reminders: New Hires/Staff Files Two violations were cited regarding staff members not having documentation of orientation within the first six weeks of employment on file, and for not taking the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Prior to employment, it is best practice to ensure the Staff File Checklist is completed. The items required are notated on the form and it also lists deadlines and expiration dates for other required documents. This helps to determine if all items are on file and current. In addition, make sure that you have the most recent Staff File Checklist for Centers. The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. A blank copy of the Staff File Checklist can be located by visiting https://ncchildcare.ncdhhs.gov. The form can be found by selecting Provider tab then select Provider Documents and Forms. For more information regarding these rule requirements, refer to child care rules 10A NCAC 09 .1101 and 10A NCAC 09 .1102. Activity Plans A violation was cited today for not having a current activity plan in Space #2. Planning ensures that some thought goes into indoor and outdoor programming for children. The plan is a tool for monitoring and accountability. Also, a written plan is a tool for staff and parent/guardian orientation. Those who provide early care and education must be able to articulate the components of the curriculum they are implementing and the related values/principles on which the curriculum is based. Professional development is often required to enable staff to develop proficiency in the development and implementation of a curriculum that they use to carry out daily activities appropriately. I suggested for the administrator to implement weekly classroom checks to ensure that all posted information is current. For more information regarding this rule requirement, refer to child care rule 10A NCAC 09 .0508 and NC General Statute 110-91(12). Sufficient Materials A violation was cited today for not having a sufficient amount of accessible materials in Space #1. Play is the foundation of the planned curriculum. Materials such as blocks, clay, paints, books, puzzles, and/or other manipulatives should be available indoors and outdoors to children to further the planned curriculum. Programs should provide children a balance of guided and self-initiated play and learning indoors and outdoors. These should include opportunities to observe, explore, order and reorder, to make mistakes and find solutions, and to move from the concrete to the abstract in learning. An aesthetic, orderly, appropriately stimulating, child-oriented indoor and outdoor learning environment contributes to children’s sense of well-being and control. I suggested for the administrator to have the teachers make an ample amount of accessible to children, so they can have more opportunities for self-initiated play. For more information regarding this rule requirement, refer to child care rules 10A NCAC 09 .0509 and 10A NCAC .0510. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with A. Brown. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to A. Brown to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with A. Brown. I suggested for the staff to use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School aged children were not present during today’s visit. Fire Inspection According to your records, your fire inspection is due to expire on April 07, 2026. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection prior to the expiration date. When the fire inspection is completed, send a copy of the fire inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection date. New Administrator During today's visit, I met the recently hired director/administrator. I provided the new administrator with the Pre-Service Requirements for Administrators form. I asked her to complete the form and sent it to me by the close of business on March 17, 2026. I also encouraged her to ensure her most recent transcripts and/or certifications are uploaded to her DCDEE WORKS account, so I can verify her education. QRIS Modernization: Pathway Discussion During today’s visit, an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue the Classroom and Instructional Quality Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The facility currently uses the Creative Curriculum and Teaching Strategies GOLD as an ongoing assessment tool. NCDHHS Responds to Increase in Measles Cases Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. You may also contact Rhonda Blackmon, Licensing Supervisor, at 910-709-4168 or Rhonda.blackmon@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS 110-91 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 50 Completed Date: 3/10/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 09, 2025, and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed October 20, 2025. Fire Classification of Approved for Daytime Care Only completed April 07, 2025. Avianna Brown, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, fifty (50) children and nine (9) teachers were present. Children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, manipulatives, dramatic-play, creative-art, and literacy materials. In Space #1, children were observed participating in a flower art activity. The children made flowers with construction paper and glue. Two shelves were turned facing the wall and children did not have access to the materials in those shelves. Literacy materials were not observed in the classroom. In Space #2, children were observed participating in free choice activities. A current activity plan was not posted in the classroom. The posted activity plan was dated January 19th -23rd, 2026. The groups from Spaces #3, #4, and #5 were observed in the outdoor learning environment. The outdoor learning environment was monitored for playground safety requirements. The children were observed riding tricycles, playing on the stationary equipment, running around playing tag, and exploring nature. One child walked up to her teacher with something in her hand. The teacher asked the child, “What is that?” The child opened her hand, and said, “An insect!” The teacher looked at the insect and said, “An insect? Girl, that’s a beetle!” Children had access to cold water while playing outdoors. In Space #6, children were observed participating in tummy time activities, sleeping in individual cribs, and being fed bottles by their teachers. A diaper change was observed, and all diapering procedures were followed. Routine care and handwashing practices were observed. Lunch consisted of chicken noodle soup, crackers, broccoli, diced pears, and milk. Two recently hired staff members’ files were reviewed. Two staff members did not have documentation of receiving at least 16 hours of orientation within the first six weeks of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Program files were reviewed. The most recent fire drill was completed on January 25, 2026. The most recent quarterly (shelter-in-place) drill was completed on January 08, 2026. A copy of the most recent sanitation inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with A. Brown. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #2, an activity plan from the week of January 19-23, 2026 was posted. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space #1, two shelves containing toys and materials were turned facing the wall, making the toys and materials inaccessible to children. Literacy materials were not observed in the classroom. .0510(e)(3) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff members did not have documentation on file of completing at least 16 hours of orientation within the first six weeks of their employment. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 24, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance/Reminders: New Hires/Staff Files Two violations were cited regarding staff members not having documentation of orientation within the first six weeks of employment on file, and for not taking the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Prior to employment, it is best practice to ensure the Staff File Checklist is completed. The items required are notated on the form and it also lists deadlines and expiration dates for other required documents. This helps to determine if all items are on file and current. In addition, make sure that you have the most recent Staff File Checklist for Centers. The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. A blank copy of the Staff File Checklist can be located by visiting https://ncchildcare.ncdhhs.gov. The form can be found by selecting Provider tab then select Provider Documents and Forms. For more information regarding these rule requirements, refer to child care rules 10A NCAC 09 .1101 and 10A NCAC 09 .1102. Activity Plans A violation was cited today for not having a current activity plan in Space #2. Planning ensures that some thought goes into indoor and outdoor programming for children. The plan is a tool for monitoring and accountability. Also, a written plan is a tool for staff and parent/guardian orientation. Those who provide early care and education must be able to articulate the components of the curriculum they are implementing and the related values/principles on which the curriculum is based. Professional development is often required to enable staff to develop proficiency in the development and implementation of a curriculum that they use to carry out daily activities appropriately. I suggested for the administrator to implement weekly classroom checks to ensure that all posted information is current. For more information regarding this rule requirement, refer to child care rule 10A NCAC 09 .0508 and NC General Statute 110-91(12). Sufficient Materials A violation was cited today for not having a sufficient amount of accessible materials in Space #1. Play is the foundation of the planned curriculum. Materials such as blocks, clay, paints, books, puzzles, and/or other manipulatives should be available indoors and outdoors to children to further the planned curriculum. Programs should provide children a balance of guided and self-initiated play and learning indoors and outdoors. These should include opportunities to observe, explore, order and reorder, to make mistakes and find solutions, and to move from the concrete to the abstract in learning. An aesthetic, orderly, appropriately stimulating, child-oriented indoor and outdoor learning environment contributes to children’s sense of well-being and control. I suggested for the administrator to have the teachers make an ample amount of accessible to children, so they can have more opportunities for self-initiated play. For more information regarding this rule requirement, refer to child care rules 10A NCAC 09 .0509 and 10A NCAC .0510. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with A. Brown. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to A. Brown to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with A. Brown. I suggested for the staff to use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School aged children were not present during today’s visit. Fire Inspection According to your records, your fire inspection is due to expire on April 07, 2026. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection prior to the expiration date. When the fire inspection is completed, send a copy of the fire inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection date. New Administrator During today's visit, I met the recently hired director/administrator. I provided the new administrator with the Pre-Service Requirements for Administrators form. I asked her to complete the form and sent it to me by the close of business on March 17, 2026. I also encouraged her to ensure her most recent transcripts and/or certifications are uploaded to her DCDEE WORKS account, so I can verify her education. QRIS Modernization: Pathway Discussion During today’s visit, an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue the Classroom and Instructional Quality Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The facility currently uses the Creative Curriculum and Teaching Strategies GOLD as an ongoing assessment tool. NCDHHS Responds to Increase in Measles Cases Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. You may also contact Rhonda Blackmon, Licensing Supervisor, at 910-709-4168 or Rhonda.blackmon@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 50 Completed Date: 3/10/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 09, 2025, and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed October 20, 2025. Fire Classification of Approved for Daytime Care Only completed April 07, 2025. Avianna Brown, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, fifty (50) children and nine (9) teachers were present. Children were observed participating in free-choice indoor and outdoor activities. Children had access to blocks, manipulatives, dramatic-play, creative-art, and literacy materials. In Space #1, children were observed participating in a flower art activity. The children made flowers with construction paper and glue. Two shelves were turned facing the wall and children did not have access to the materials in those shelves. Literacy materials were not observed in the classroom. In Space #2, children were observed participating in free choice activities. A current activity plan was not posted in the classroom. The posted activity plan was dated January 19th -23rd, 2026. The groups from Spaces #3, #4, and #5 were observed in the outdoor learning environment. The outdoor learning environment was monitored for playground safety requirements. The children were observed riding tricycles, playing on the stationary equipment, running around playing tag, and exploring nature. One child walked up to her teacher with something in her hand. The teacher asked the child, “What is that?” The child opened her hand, and said, “An insect!” The teacher looked at the insect and said, “An insect? Girl, that’s a beetle!” Children had access to cold water while playing outdoors. In Space #6, children were observed participating in tummy time activities, sleeping in individual cribs, and being fed bottles by their teachers. A diaper change was observed, and all diapering procedures were followed. Routine care and handwashing practices were observed. Lunch consisted of chicken noodle soup, crackers, broccoli, diced pears, and milk. Two recently hired staff members’ files were reviewed. Two staff members did not have documentation of receiving at least 16 hours of orientation within the first six weeks of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Program files were reviewed. The most recent fire drill was completed on January 25, 2026. The most recent quarterly (shelter-in-place) drill was completed on January 08, 2026. A copy of the most recent sanitation inspection report was received during today’s visit. At the completion of the visit, the Visit Summary was reviewed with A. Brown. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #2, an activity plan from the week of January 19-23, 2026 was posted. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space #1, two shelves containing toys and materials were turned facing the wall, making the toys and materials inaccessible to children. Literacy materials were not observed in the classroom. .0510(e)(3) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff members did not have documentation on file of completing at least 16 hours of orientation within the first six weeks of their employment. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 24, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance/Reminders: New Hires/Staff Files Two violations were cited regarding staff members not having documentation of orientation within the first six weeks of employment on file, and for not taking the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Prior to employment, it is best practice to ensure the Staff File Checklist is completed. The items required are notated on the form and it also lists deadlines and expiration dates for other required documents. This helps to determine if all items are on file and current. In addition, make sure that you have the most recent Staff File Checklist for Centers. The Division of Child Development and Early Education (DCDEE) website provides updated forms and resources. A blank copy of the Staff File Checklist can be located by visiting https://ncchildcare.ncdhhs.gov. The form can be found by selecting Provider tab then select Provider Documents and Forms. For more information regarding these rule requirements, refer to child care rules 10A NCAC 09 .1101 and 10A NCAC 09 .1102. Activity Plans A violation was cited today for not having a current activity plan in Space #2. Planning ensures that some thought goes into indoor and outdoor programming for children. The plan is a tool for monitoring and accountability. Also, a written plan is a tool for staff and parent/guardian orientation. Those who provide early care and education must be able to articulate the components of the curriculum they are implementing and the related values/principles on which the curriculum is based. Professional development is often required to enable staff to develop proficiency in the development and implementation of a curriculum that they use to carry out daily activities appropriately. I suggested for the administrator to implement weekly classroom checks to ensure that all posted information is current. For more information regarding this rule requirement, refer to child care rule 10A NCAC 09 .0508 and NC General Statute 110-91(12). Sufficient Materials A violation was cited today for not having a sufficient amount of accessible materials in Space #1. Play is the foundation of the planned curriculum. Materials such as blocks, clay, paints, books, puzzles, and/or other manipulatives should be available indoors and outdoors to children to further the planned curriculum. Programs should provide children a balance of guided and self-initiated play and learning indoors and outdoors. These should include opportunities to observe, explore, order and reorder, to make mistakes and find solutions, and to move from the concrete to the abstract in learning. An aesthetic, orderly, appropriately stimulating, child-oriented indoor and outdoor learning environment contributes to children’s sense of well-being and control. I suggested for the administrator to have the teachers make an ample amount of accessible to children, so they can have more opportunities for self-initiated play. For more information regarding this rule requirement, refer to child care rules 10A NCAC 09 .0509 and 10A NCAC .0510. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with A. Brown. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to A. Brown to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with A. Brown. I suggested for the staff to use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School aged children were not present during today’s visit. Fire Inspection According to your records, your fire inspection is due to expire on April 07, 2026. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection prior to the expiration date. When the fire inspection is completed, send a copy of the fire inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection date. New Administrator During today's visit, I met the recently hired director/administrator. I provided the new administrator with the Pre-Service Requirements for Administrators form. I asked her to complete the form and sent it to me by the close of business on March 17, 2026. I also encouraged her to ensure her most recent transcripts and/or certifications are uploaded to her DCDEE WORKS account, so I can verify her education. QRIS Modernization: Pathway Discussion During today’s visit, an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility will pursue the Classroom and Instructional Quality Pathway. The administrator stated that she will ensure all staff submit their most recent transcripts to DCDEE WORKS. The facility currently uses the Creative Curriculum and Teaching Strategies GOLD as an ongoing assessment tool. NCDHHS Responds to Increase in Measles Cases Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. You may also contact Rhonda Blackmon, Licensing Supervisor, at 910-709-4168 or Rhonda.blackmon@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0509 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0605 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0803 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1103 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 51 Completed Date: 9/9/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 93%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on April 15, 2025. Fire Classification of Approved for Day Time Care Only completed on April 07, 2025. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Fifty-one (51) children and nine (9) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #4, there were not a sufficient amount of fine motor materials available for children. In Space #5, diaper cream was stored in an unlocked cabinet, less than five feet from the finished floor. A current activity plan was not posted in Space #5. The outdoor learning environments were monitored for playground safety requirements. Routine care and handwashing practices were observed. Lunch consisted of popcorn chicken, mixed vegetables, mixed fruit, sliced bread, and milk. Three staff files were reviewed. One staff member did not have documentation on file of completing the required health and safety training courses within the past five years. Seven children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed. The most recent fire drill was completed on August 28, 2025. The most recent quarterly emergency drill was completed on July 23, 2025. I was unable to monitor all transportation requirements due to the vehicles not being on the premises. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letters in the alphabet and the five senses during a whole group activity. The children transitioned to an activity where they traced the letter A on paper. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space #5, a current activity plan was not posted. The activity plan that was posted was dated 9/01/25 - 9/05/25. When this was brought to the administrator's attention, she had the teacher print out the current activity plan and post it in the classroom. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. In Space #4, there was not a sufficient amount of fine motor materials accessible to children. 10A NCAC 09 .0509(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #5, diaper cream was stored in an unlocked cabinet, below five feet from the finished floor. When this was brought to the administrator's attention, she immediately removed the diaper cream from the diaper changing table cabinet and placed it in a locked cabinet. 15A NCAC 18A .2820(d) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections for the past year were not available for review. .0605(q) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not have documentation on file of completing the required health and safety training courses within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 23, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Hazardous Item Storage A violation was cited today for diaper cream that was observed stored in an unlocked cabinet, below five feet from the floor. A violation was cited today for unidentified medication stored in Space #7. Topical medication can be crucial to the health and wellness of children. They can also be very dangerous if the wrong type or wrong amount is given to the wrong person or at the wrong time. Prevention is the key to prevent poisonings by making sure medications are inaccessible to children. Any prescription medication should be labeled by the pharmacist and kept in the original container. The proper disposal and/or return of medications is important to help ensure a healthy environment for children in our communities. For more information about medication storage requirements, refer to child care rules 10A NCAC 09 .0803 and 15A NCAC 18A .2820. Health and Safety Training Requirements A violation was cited today for a staff member not having documentation on file of completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Playground Inspection Requirements A violation was cited today for not having documentation of completing monthly playground inspections. Regular outdoor inspections are critical to prevent deterioration of materials, accumulation of hazardous materials, and to ensure that appropriate repairs are made as soon as possible. Pools of water may cause children to slip and fall. A monthly safety check of the outdoor learning environment provides an opportunity to notice wear and tear that requires maintenance. More information about outdoor inspection requirements can be found in child care rule 10A NCAC 09 .0605(q). Reminders NC Foundations of Early Learning & Development (NCFELD) During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 regarding activity schedules and plans. Your program already had a copy of the publication. An extra copy was left with you. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Infant and Early Childhood Mental Health Infant and early childhood mental health supports the development in young children of key social and emotional skills, like empathy, self-regulation and communication, which are vital for building healthy relationships and going through life. A new webpage by the Division of Child and Family Well-Being (DCFW) shares information and resources about infant and early childhood mental health in family-friendly language. To learn how DCFW and others address the social and emotional health of young children and families, visit https://www.ncdhhs.gov/divisions/child-and-family-well-being/whole-child-health-section/child-behavioral-health/infant-and-early-childhood-mental-health. Where Will You Go on the Pathways to the Stars? DCDEE is actively planning for the implementation of new QRIS requirements. We want to know more about your interest in the new options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. You are not required to choose a specific licensure pathway right now, but please use the operator interest survey to help us understand what information and support you’ll need to choose and navigate your own pathway. More information about the pathways to stars, including informational videos, are available online at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. As always, DCDEE licensing consultants are ready and able to assist you. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0801 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/28/2025 Number Present: 60 Completed Date: 3/28/2025 Age: From 0 To 10 Total Minutes: 210 Time In: 01:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit, as well as an Administrative Action Follow-Up visit. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed April 19, 2024. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty (60) children and twelve (12) teachers were present. In Space #1, children were observed waking up from rest time and transitioned to snack time. In Space #2, children were observed finishing their snack and transitioning to free-choice activities. When a child appeared to be finished eating their snack, the teacher asked the child, “Are you finished?” The child responded by nodding his head. The teacher asked the child, “Can you pour the rest of your milk down the sink?” The child picked up his cup of milk and carefully carried it to the sink to dispose of it. In Space #3, NC Pre-K children were observed eating snack. In addition to the items served on the menu, the children celebrated a classmate’s birthday by having cupcakes. In Space #4, NC Pre-K children were observed in a whole group activity, reviewing the lessons of the week. They had a discussion about tadpoles, frogs, kites, and the roots of plants. The group from Space #5 was observed in the outdoor learning environment. Children were observed playing with balls, scooting around on riding toys, and using the slide. The group from Space #6 was observed in the outdoor learning environment. The teacher and infants were observed sitting in a shaded area. One infant sat in a bouncy chair while playing with toys. Another infant was observed sitting in a grassy area, next to the teacher, while playing with a toy truck. The teacher held another infant while talking and singing to him. At 2:00PM, the children who were still present in the NC Pre-K classrooms transitioned to after school wrap-around care. Thirteen school aged children arrived at the facility between 2:30PM and 3:30PM. Routine care and handwashing practices were observed. Snack consisted of graham crackers and milk. Three recently hired staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted on the information board located in the lobby. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violation was observed: Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 12 months of the previous inspection. The most recent sanitation inspection was completed on March 06, 2024. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 11, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated January 28, 2025. According to the green card that was returned, the Administrative Action was delivered on January 31, 2025. We reviewed the progress of the Corrective Action Plan (CAP) within the Administrative Action. A copy of the Administrative Action was posted on the Parent Information Board in the lobby of the facility. The Administrative Action - Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .0901(h), regarding nutrition requirements • Child Care Rule 10A NCAC 09 .0801(b), regarding medical action plans and children with health care needs • North Carolina General Statute § 110-91(1), regarding medical reports/health assessments for children Progress: During today’s visit, a violation was cited regarding sanitation inspection requirements. 2. Within one (1) week after this notice is received, Jessica DeJesus, Administrator, shall contact Nicole Richardson, Child Care Health Consultant, at telephone number 910-678-7706 or email nrrichardson@cumberlandcountync.gov, to arrange for training that will address food allergies and related documentation. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The training shall include, but not be limited to, the following topics: • Common and uncommon food allergies • Signs of allergic reactions • Double-checking ingredient lists • Posted information requirements (allergy list, medical action plan) • Obtaining allergy information during enrollment • Undiagnosed allergy exposure • Protocol for food allergy emergencies Progress: Donna Pyles, Administrator, contacted Nicole Richardson, Child Care Health Consultant, on February 03, 2025, to schedule a training regarding food allergies. On February 11, 2025, eighteen (18) staff members, including the administrator, attended a training titled ‘Prevention and Response Due to Food and Allergic Reactions’. The attendance roster from the training was on file and available for review during today’s visit. 3. Within two (2) weeks after the required Food Allergy training is completed, Ms. DeJesus shall revise the facility’s enrollment policy and procedures to incorporate strategies learning in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The policy and procedures shall include, but not be limited to, the following: • Reviewing information on application (check for notations of allergies or health care needs) • Obtaining medical documentation (medical report/physical completed by licensed physician) • Reviewing information on medical documentation (diagnosis of allergies and/or other healthcare needs) • Updating allergy lists as needed • Ensuring medical action plans are posted in applicable classrooms • Ensuring medications are stored appropriately and made available as needed (EpiPen, Benadryl, etc.) • Informing kitchen staff of new children with food allergies, prior to child’s 1st day of attendance • Informing teachers of new children with food allergies, prior to child’s 1st day of attendance The written policy and procedures shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, phone 910-605-2367, email: Tiffany.L.Reed@dhhs.nc.gov; for review. Ms. Reed shall notify Ms. DeJesus, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: On Friday, February 28, 2025, I received an email from Donna Pyles, Administrator, with updated policies and procedures regarding ensuring that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The updated policies and procedures were reviewed and approved during today’s visit. 4. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to enrollment and medical action plans, Ms. DeJesus shall conduct a staff meeting with all staff members to discuss the updated policy and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documents shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Technical Assistance: Sanitation Inspection A violation was cited today for not scheduling and obtaining an updated sanitation inspection prior to the expiration date. According to your records, your sanitation inspection expired on March 06, 2025. Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 immediately to schedule an updated inspection. The administrator stated that she has called the environmental health department to schedule an inspection, but the inspection has not been completed yet. The administrator stated that she will call the Environmental Health Department again on Monday, March 31, 2025. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff continue to use praise and positive reinforcement as effective strategies for behavior management. I also recommended for the staff to continue to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3b with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on April 19, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection before the expiration date. When the fire inspection has been completed, send a copy of the inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection visit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0901 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/28/2025 Number Present: 60 Completed Date: 3/28/2025 Age: From 0 To 10 Total Minutes: 210 Time In: 01:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit, as well as an Administrative Action Follow-Up visit. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed April 19, 2024. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty (60) children and twelve (12) teachers were present. In Space #1, children were observed waking up from rest time and transitioned to snack time. In Space #2, children were observed finishing their snack and transitioning to free-choice activities. When a child appeared to be finished eating their snack, the teacher asked the child, “Are you finished?” The child responded by nodding his head. The teacher asked the child, “Can you pour the rest of your milk down the sink?” The child picked up his cup of milk and carefully carried it to the sink to dispose of it. In Space #3, NC Pre-K children were observed eating snack. In addition to the items served on the menu, the children celebrated a classmate’s birthday by having cupcakes. In Space #4, NC Pre-K children were observed in a whole group activity, reviewing the lessons of the week. They had a discussion about tadpoles, frogs, kites, and the roots of plants. The group from Space #5 was observed in the outdoor learning environment. Children were observed playing with balls, scooting around on riding toys, and using the slide. The group from Space #6 was observed in the outdoor learning environment. The teacher and infants were observed sitting in a shaded area. One infant sat in a bouncy chair while playing with toys. Another infant was observed sitting in a grassy area, next to the teacher, while playing with a toy truck. The teacher held another infant while talking and singing to him. At 2:00PM, the children who were still present in the NC Pre-K classrooms transitioned to after school wrap-around care. Thirteen school aged children arrived at the facility between 2:30PM and 3:30PM. Routine care and handwashing practices were observed. Snack consisted of graham crackers and milk. Three recently hired staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted on the information board located in the lobby. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violation was observed: Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 12 months of the previous inspection. The most recent sanitation inspection was completed on March 06, 2024. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 11, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated January 28, 2025. According to the green card that was returned, the Administrative Action was delivered on January 31, 2025. We reviewed the progress of the Corrective Action Plan (CAP) within the Administrative Action. A copy of the Administrative Action was posted on the Parent Information Board in the lobby of the facility. The Administrative Action - Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .0901(h), regarding nutrition requirements • Child Care Rule 10A NCAC 09 .0801(b), regarding medical action plans and children with health care needs • North Carolina General Statute § 110-91(1), regarding medical reports/health assessments for children Progress: During today’s visit, a violation was cited regarding sanitation inspection requirements. 2. Within one (1) week after this notice is received, Jessica DeJesus, Administrator, shall contact Nicole Richardson, Child Care Health Consultant, at telephone number 910-678-7706 or email nrrichardson@cumberlandcountync.gov, to arrange for training that will address food allergies and related documentation. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The training shall include, but not be limited to, the following topics: • Common and uncommon food allergies • Signs of allergic reactions • Double-checking ingredient lists • Posted information requirements (allergy list, medical action plan) • Obtaining allergy information during enrollment • Undiagnosed allergy exposure • Protocol for food allergy emergencies Progress: Donna Pyles, Administrator, contacted Nicole Richardson, Child Care Health Consultant, on February 03, 2025, to schedule a training regarding food allergies. On February 11, 2025, eighteen (18) staff members, including the administrator, attended a training titled ‘Prevention and Response Due to Food and Allergic Reactions’. The attendance roster from the training was on file and available for review during today’s visit. 3. Within two (2) weeks after the required Food Allergy training is completed, Ms. DeJesus shall revise the facility’s enrollment policy and procedures to incorporate strategies learning in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The policy and procedures shall include, but not be limited to, the following: • Reviewing information on application (check for notations of allergies or health care needs) • Obtaining medical documentation (medical report/physical completed by licensed physician) • Reviewing information on medical documentation (diagnosis of allergies and/or other healthcare needs) • Updating allergy lists as needed • Ensuring medical action plans are posted in applicable classrooms • Ensuring medications are stored appropriately and made available as needed (EpiPen, Benadryl, etc.) • Informing kitchen staff of new children with food allergies, prior to child’s 1st day of attendance • Informing teachers of new children with food allergies, prior to child’s 1st day of attendance The written policy and procedures shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, phone 910-605-2367, email: Tiffany.L.Reed@dhhs.nc.gov; for review. Ms. Reed shall notify Ms. DeJesus, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: On Friday, February 28, 2025, I received an email from Donna Pyles, Administrator, with updated policies and procedures regarding ensuring that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The updated policies and procedures were reviewed and approved during today’s visit. 4. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to enrollment and medical action plans, Ms. DeJesus shall conduct a staff meeting with all staff members to discuss the updated policy and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documents shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Technical Assistance: Sanitation Inspection A violation was cited today for not scheduling and obtaining an updated sanitation inspection prior to the expiration date. According to your records, your sanitation inspection expired on March 06, 2025. Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 immediately to schedule an updated inspection. The administrator stated that she has called the environmental health department to schedule an inspection, but the inspection has not been completed yet. The administrator stated that she will call the Environmental Health Department again on Monday, March 31, 2025. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff continue to use praise and positive reinforcement as effective strategies for behavior management. I also recommended for the staff to continue to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3b with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on April 19, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection before the expiration date. When the fire inspection has been completed, send a copy of the inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection visit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/28/2025 Number Present: 60 Completed Date: 3/28/2025 Age: From 0 To 10 Total Minutes: 210 Time In: 01:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit, as well as an Administrative Action Follow-Up visit. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed April 19, 2024. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty (60) children and twelve (12) teachers were present. In Space #1, children were observed waking up from rest time and transitioned to snack time. In Space #2, children were observed finishing their snack and transitioning to free-choice activities. When a child appeared to be finished eating their snack, the teacher asked the child, “Are you finished?” The child responded by nodding his head. The teacher asked the child, “Can you pour the rest of your milk down the sink?” The child picked up his cup of milk and carefully carried it to the sink to dispose of it. In Space #3, NC Pre-K children were observed eating snack. In addition to the items served on the menu, the children celebrated a classmate’s birthday by having cupcakes. In Space #4, NC Pre-K children were observed in a whole group activity, reviewing the lessons of the week. They had a discussion about tadpoles, frogs, kites, and the roots of plants. The group from Space #5 was observed in the outdoor learning environment. Children were observed playing with balls, scooting around on riding toys, and using the slide. The group from Space #6 was observed in the outdoor learning environment. The teacher and infants were observed sitting in a shaded area. One infant sat in a bouncy chair while playing with toys. Another infant was observed sitting in a grassy area, next to the teacher, while playing with a toy truck. The teacher held another infant while talking and singing to him. At 2:00PM, the children who were still present in the NC Pre-K classrooms transitioned to after school wrap-around care. Thirteen school aged children arrived at the facility between 2:30PM and 3:30PM. Routine care and handwashing practices were observed. Snack consisted of graham crackers and milk. Three recently hired staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted on the information board located in the lobby. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violation was observed: Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 12 months of the previous inspection. The most recent sanitation inspection was completed on March 06, 2024. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 11, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated January 28, 2025. According to the green card that was returned, the Administrative Action was delivered on January 31, 2025. We reviewed the progress of the Corrective Action Plan (CAP) within the Administrative Action. A copy of the Administrative Action was posted on the Parent Information Board in the lobby of the facility. The Administrative Action - Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .0901(h), regarding nutrition requirements • Child Care Rule 10A NCAC 09 .0801(b), regarding medical action plans and children with health care needs • North Carolina General Statute § 110-91(1), regarding medical reports/health assessments for children Progress: During today’s visit, a violation was cited regarding sanitation inspection requirements. 2. Within one (1) week after this notice is received, Jessica DeJesus, Administrator, shall contact Nicole Richardson, Child Care Health Consultant, at telephone number 910-678-7706 or email nrrichardson@cumberlandcountync.gov, to arrange for training that will address food allergies and related documentation. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The training shall include, but not be limited to, the following topics: • Common and uncommon food allergies • Signs of allergic reactions • Double-checking ingredient lists • Posted information requirements (allergy list, medical action plan) • Obtaining allergy information during enrollment • Undiagnosed allergy exposure • Protocol for food allergy emergencies Progress: Donna Pyles, Administrator, contacted Nicole Richardson, Child Care Health Consultant, on February 03, 2025, to schedule a training regarding food allergies. On February 11, 2025, eighteen (18) staff members, including the administrator, attended a training titled ‘Prevention and Response Due to Food and Allergic Reactions’. The attendance roster from the training was on file and available for review during today’s visit. 3. Within two (2) weeks after the required Food Allergy training is completed, Ms. DeJesus shall revise the facility’s enrollment policy and procedures to incorporate strategies learning in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The policy and procedures shall include, but not be limited to, the following: • Reviewing information on application (check for notations of allergies or health care needs) • Obtaining medical documentation (medical report/physical completed by licensed physician) • Reviewing information on medical documentation (diagnosis of allergies and/or other healthcare needs) • Updating allergy lists as needed • Ensuring medical action plans are posted in applicable classrooms • Ensuring medications are stored appropriately and made available as needed (EpiPen, Benadryl, etc.) • Informing kitchen staff of new children with food allergies, prior to child’s 1st day of attendance • Informing teachers of new children with food allergies, prior to child’s 1st day of attendance The written policy and procedures shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, phone 910-605-2367, email: Tiffany.L.Reed@dhhs.nc.gov; for review. Ms. Reed shall notify Ms. DeJesus, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: On Friday, February 28, 2025, I received an email from Donna Pyles, Administrator, with updated policies and procedures regarding ensuring that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The updated policies and procedures were reviewed and approved during today’s visit. 4. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to enrollment and medical action plans, Ms. DeJesus shall conduct a staff meeting with all staff members to discuss the updated policy and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documents shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Technical Assistance: Sanitation Inspection A violation was cited today for not scheduling and obtaining an updated sanitation inspection prior to the expiration date. According to your records, your sanitation inspection expired on March 06, 2025. Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 immediately to schedule an updated inspection. The administrator stated that she has called the environmental health department to schedule an inspection, but the inspection has not been completed yet. The administrator stated that she will call the Environmental Health Department again on Monday, March 31, 2025. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff continue to use praise and positive reinforcement as effective strategies for behavior management. I also recommended for the staff to continue to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3b with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on April 19, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection before the expiration date. When the fire inspection has been completed, send a copy of the inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection visit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/28/2025 Number Present: 60 Completed Date: 3/28/2025 Age: From 0 To 10 Total Minutes: 210 Time In: 01:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit, as well as an Administrative Action Follow-Up visit. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed April 19, 2024. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty (60) children and twelve (12) teachers were present. In Space #1, children were observed waking up from rest time and transitioned to snack time. In Space #2, children were observed finishing their snack and transitioning to free-choice activities. When a child appeared to be finished eating their snack, the teacher asked the child, “Are you finished?” The child responded by nodding his head. The teacher asked the child, “Can you pour the rest of your milk down the sink?” The child picked up his cup of milk and carefully carried it to the sink to dispose of it. In Space #3, NC Pre-K children were observed eating snack. In addition to the items served on the menu, the children celebrated a classmate’s birthday by having cupcakes. In Space #4, NC Pre-K children were observed in a whole group activity, reviewing the lessons of the week. They had a discussion about tadpoles, frogs, kites, and the roots of plants. The group from Space #5 was observed in the outdoor learning environment. Children were observed playing with balls, scooting around on riding toys, and using the slide. The group from Space #6 was observed in the outdoor learning environment. The teacher and infants were observed sitting in a shaded area. One infant sat in a bouncy chair while playing with toys. Another infant was observed sitting in a grassy area, next to the teacher, while playing with a toy truck. The teacher held another infant while talking and singing to him. At 2:00PM, the children who were still present in the NC Pre-K classrooms transitioned to after school wrap-around care. Thirteen school aged children arrived at the facility between 2:30PM and 3:30PM. Routine care and handwashing practices were observed. Snack consisted of graham crackers and milk. Three recently hired staff files were reviewed, and all documentation was observed in compliance with applicable child care rules. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted on the information board located in the lobby. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violation was observed: Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 12 months of the previous inspection. The most recent sanitation inspection was completed on March 06, 2024. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 11, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violation was corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Administrative Action Type: Written Warning The facility was issued an Administrative Action - Written Warning dated January 28, 2025. According to the green card that was returned, the Administrative Action was delivered on January 31, 2025. We reviewed the progress of the Corrective Action Plan (CAP) within the Administrative Action. A copy of the Administrative Action was posted on the Parent Information Board in the lobby of the facility. The Administrative Action - Written Warning must remain available for review by parents and DCDEE Representatives throughout the effective time period of three (3) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements including, but not limited to, the following: • Child Care Rule 10A NCAC 09 .0901(h), regarding nutrition requirements • Child Care Rule 10A NCAC 09 .0801(b), regarding medical action plans and children with health care needs • North Carolina General Statute § 110-91(1), regarding medical reports/health assessments for children Progress: During today’s visit, a violation was cited regarding sanitation inspection requirements. 2. Within one (1) week after this notice is received, Jessica DeJesus, Administrator, shall contact Nicole Richardson, Child Care Health Consultant, at telephone number 910-678-7706 or email nrrichardson@cumberlandcountync.gov, to arrange for training that will address food allergies and related documentation. No children shall be in care during this training. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. Documentation of the training shall be maintained in the facility files for review by representatives of the Division of Child Development and Early Education upon request. The training shall include, but not be limited to, the following topics: • Common and uncommon food allergies • Signs of allergic reactions • Double-checking ingredient lists • Posted information requirements (allergy list, medical action plan) • Obtaining allergy information during enrollment • Undiagnosed allergy exposure • Protocol for food allergy emergencies Progress: Donna Pyles, Administrator, contacted Nicole Richardson, Child Care Health Consultant, on February 03, 2025, to schedule a training regarding food allergies. On February 11, 2025, eighteen (18) staff members, including the administrator, attended a training titled ‘Prevention and Response Due to Food and Allergic Reactions’. The attendance roster from the training was on file and available for review during today’s visit. 3. Within two (2) weeks after the required Food Allergy training is completed, Ms. DeJesus shall revise the facility’s enrollment policy and procedures to incorporate strategies learning in the training. The policy and procedures should describe, in detail, the steps the facility will take to ensure that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The policy and procedures shall include, but not be limited to, the following: • Reviewing information on application (check for notations of allergies or health care needs) • Obtaining medical documentation (medical report/physical completed by licensed physician) • Reviewing information on medical documentation (diagnosis of allergies and/or other healthcare needs) • Updating allergy lists as needed • Ensuring medical action plans are posted in applicable classrooms • Ensuring medications are stored appropriately and made available as needed (EpiPen, Benadryl, etc.) • Informing kitchen staff of new children with food allergies, prior to child’s 1st day of attendance • Informing teachers of new children with food allergies, prior to child’s 1st day of attendance The written policy and procedures shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, phone 910-605-2367, email: Tiffany.L.Reed@dhhs.nc.gov; for review. Ms. Reed shall notify Ms. DeJesus, orally and in writing, as to whether the written policy and procedures meet the requirements of this stipulation or if modifications are needed. Once notification of stipulation being met is received, the policy and procedures shall be immediately implemented and incorporated into operating procedures. A copy of the policy and procedures shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: On Friday, February 28, 2025, I received an email from Donna Pyles, Administrator, with updated policies and procedures regarding ensuring that appropriate medical action plans, medications, and food substitutions are in place prior to a child’s first day of attendance. The updated policies and procedures were reviewed and approved during today’s visit. 4. Within two (2) weeks after notification from the Division that the stipulation has been met for the policy and procedures related to enrollment and medical action plans, Ms. DeJesus shall conduct a staff meeting with all staff members to discuss the updated policy and procedures. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, time, and length of the meeting, and minutes documenting the information discussed during the meeting. All documents shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Written Warning. Documentation to support compliance with the Written Warning is required. Failure to comply with the terms of the Written Warning may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Written Warning. Technical Assistance: Sanitation Inspection A violation was cited today for not scheduling and obtaining an updated sanitation inspection prior to the expiration date. According to your records, your sanitation inspection expired on March 06, 2025. Each center shall be inspected annually by an Environmental Health Specialist and receive an approved or superior rating in accordance with applicable sanitation requirements adopted by the Commission for Public Health as described in 15A NCAC 18A .2800. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 immediately to schedule an updated inspection. The administrator stated that she has called the environmental health department to schedule an inspection, but the inspection has not been completed yet. The administrator stated that she will call the Environmental Health Department again on Monday, March 31, 2025. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff continue to use praise and positive reinforcement as effective strategies for behavior management. I also recommended for the staff to continue to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3b with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on April 19, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated inspection before the expiration date. When the fire inspection has been completed, send a copy of the inspection report to Tiffany Reed, Child Care Consultant, within 7 days of the inspection visit. Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0801 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: 1124-010L Visit Date: 11/13/2024 Number Present: 63 Completed Date: 11/13/2024 Age: From 0 To 5 Total Minutes: 285 Time In: 01:00 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 88%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued February 27, 2021. The information on record with DCDEE was verified as correct by Jessica DeJesus. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only was completed on April 19, 2024. Allegations are as follows: There are concerns that a child was served a food item with a known food allergy. I was greeted today by Jessica DeJesus, Administrator. Upon my arrival, there were sixty-three (63) children and ten (10) teachers present. Children were observed resting on individual cots and cribs, eating snack, and participating in free-choice activities. Allergy lists, listing the children with documented food allergies were posted in Spaces #5 and #6. Spaces #1, #2, #3, and #4 did not have any children enrolled with documented food allergies or religious preferences. Routine care and handwashing practices were observed. Snack consisted of cheese crackers and 100% white grape juice. The children with documented milk allergies were served pretzels or graham crackers. Three recently hired staff files reviewed, and all documentation was in compliance with applicable child care rules. The allegations were discussed with the administrator. I interviewed the administrator and one additional teacher. During the interview with the administrator, she stated that the facility’s policy for enrolling children with identified medical needs is to ask the parent if the child has any allergies or religious preferences. She stated that if there are allergies, she will ask the parents to obtain a doctor’s note, documenting the specific allergy. She also stated that when documentation is obtained from physicians regarding food and milk allergies, the facility’s allergy list is updated and posted in the kitchen and each applicable classroom. Additionally, the administrator stated that a celebration occurred in the facility on October 31, 2024. Parents were allowed to bring pre-packaged snacks for the celebration. In the infant room, snacks brought by parents included Cheeto Puffs. The Cheeto Puffs were served to all of the children who could eat solid food. During the interview with the teacher, she stated that she routinely reviews the allergy list posted in the classroom to ensure that children are not served food items that are cause allergic reactions. She also stated that if a child is accidentally served a food item that they are allergic to, the procedure would be to notify the parent and the administrator if there is an allergic reaction. Additionally, the teacher stated that all of the children in her classroom who could eat solid food were served Cheeto Puffs during a celebration on October 31, 2024. Six children’s files were reviewed for documentation of food or milk allergies. One child did not have a medical report on file. Medical action plans were not on file for six children with documented food allergies. The ingredient list for Cheeto Puffs was researched. According to the ingredient list, Cheeto Puffs contain cheddar cheese, made from milk, cheese cultures, salt, and enzymes. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a child being served a food item with a known food allergy is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 509 Food required for any special diet was not provided by parent or center. According to information obtained during an interview, a child with a milk allergy was served Cheeto Puffs during a celebration on October 31, 2024. During today's visit, snack consisted of cheese crackers and 100% white grape juice. The children with milk allergies were served pretzels or graham crackers instead of cheese crackers. .0901(h) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child did not have a health assessment on file within 30 days of enrollment. A health assessment was faxed from the child's physician during the visit and placed in the child's file. GS110-91(1) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. Six children with documented food allergies did not have a medical action plan on file. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 27, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Special Diet Requirements A violation was cited today for a child with a documented food allergy being served a food item that could cause an allergic reaction. According to Child Care Rule 10A NCAC 09 .0901(h), the food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed having staff read the ingredient lists of pre-packaged food items, if they are unsure if they contain ingredients that could cause allergic reactions, before serving them to children. Medical Action Plan Requirements A violation was cited for medical action plans not being attached to the applications of children with documented food allergies. According to Child Care Rule 10A NCAC 09 .0801(b), any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and shall include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp. Blank copies of the medical action plans on the DCDEE website were left with the administrator. Medical Records A violation was cited today for a child not having a health assessment on file. According to NC General Statute 110-91(1), each child shall have a health assessment before being admitted or within 30 days following admission to a child care facility. The assessment shall be done by: (i) a licensed physician, (ii) the physician's authorized agent who is currently approved by the North Carolina Medical Board, or comparable certifying board in any state contiguous to North Carolina, (iii) a certified nurse practitioner, or (iv) a public health nurse meeting the Departments Standards for Early Periodic Screening, Diagnosis, and Treatment Program. The assistant director contacted the parent. The parent contacted the doctor’s office to have the health assessment sent to the facility. Enrollment Procedures We discussed the importance of reviewing applications and asking parents questions regarding medical history prior to children’s enrollment to ensure that all medical documentation, including medical action plans, and medications are in place and ready for implementation before the child’s start date. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0901 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: 1124-010L Visit Date: 11/13/2024 Number Present: 63 Completed Date: 11/13/2024 Age: From 0 To 5 Total Minutes: 285 Time In: 01:00 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 88%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued February 27, 2021. The information on record with DCDEE was verified as correct by Jessica DeJesus. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only was completed on April 19, 2024. Allegations are as follows: There are concerns that a child was served a food item with a known food allergy. I was greeted today by Jessica DeJesus, Administrator. Upon my arrival, there were sixty-three (63) children and ten (10) teachers present. Children were observed resting on individual cots and cribs, eating snack, and participating in free-choice activities. Allergy lists, listing the children with documented food allergies were posted in Spaces #5 and #6. Spaces #1, #2, #3, and #4 did not have any children enrolled with documented food allergies or religious preferences. Routine care and handwashing practices were observed. Snack consisted of cheese crackers and 100% white grape juice. The children with documented milk allergies were served pretzels or graham crackers. Three recently hired staff files reviewed, and all documentation was in compliance with applicable child care rules. The allegations were discussed with the administrator. I interviewed the administrator and one additional teacher. During the interview with the administrator, she stated that the facility’s policy for enrolling children with identified medical needs is to ask the parent if the child has any allergies or religious preferences. She stated that if there are allergies, she will ask the parents to obtain a doctor’s note, documenting the specific allergy. She also stated that when documentation is obtained from physicians regarding food and milk allergies, the facility’s allergy list is updated and posted in the kitchen and each applicable classroom. Additionally, the administrator stated that a celebration occurred in the facility on October 31, 2024. Parents were allowed to bring pre-packaged snacks for the celebration. In the infant room, snacks brought by parents included Cheeto Puffs. The Cheeto Puffs were served to all of the children who could eat solid food. During the interview with the teacher, she stated that she routinely reviews the allergy list posted in the classroom to ensure that children are not served food items that are cause allergic reactions. She also stated that if a child is accidentally served a food item that they are allergic to, the procedure would be to notify the parent and the administrator if there is an allergic reaction. Additionally, the teacher stated that all of the children in her classroom who could eat solid food were served Cheeto Puffs during a celebration on October 31, 2024. Six children’s files were reviewed for documentation of food or milk allergies. One child did not have a medical report on file. Medical action plans were not on file for six children with documented food allergies. The ingredient list for Cheeto Puffs was researched. According to the ingredient list, Cheeto Puffs contain cheddar cheese, made from milk, cheese cultures, salt, and enzymes. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a child being served a food item with a known food allergy is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 509 Food required for any special diet was not provided by parent or center. According to information obtained during an interview, a child with a milk allergy was served Cheeto Puffs during a celebration on October 31, 2024. During today's visit, snack consisted of cheese crackers and 100% white grape juice. The children with milk allergies were served pretzels or graham crackers instead of cheese crackers. .0901(h) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child did not have a health assessment on file within 30 days of enrollment. A health assessment was faxed from the child's physician during the visit and placed in the child's file. GS110-91(1) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. Six children with documented food allergies did not have a medical action plan on file. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 27, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Special Diet Requirements A violation was cited today for a child with a documented food allergy being served a food item that could cause an allergic reaction. According to Child Care Rule 10A NCAC 09 .0901(h), the food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed having staff read the ingredient lists of pre-packaged food items, if they are unsure if they contain ingredients that could cause allergic reactions, before serving them to children. Medical Action Plan Requirements A violation was cited for medical action plans not being attached to the applications of children with documented food allergies. According to Child Care Rule 10A NCAC 09 .0801(b), any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and shall include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp. Blank copies of the medical action plans on the DCDEE website were left with the administrator. Medical Records A violation was cited today for a child not having a health assessment on file. According to NC General Statute 110-91(1), each child shall have a health assessment before being admitted or within 30 days following admission to a child care facility. The assessment shall be done by: (i) a licensed physician, (ii) the physician's authorized agent who is currently approved by the North Carolina Medical Board, or comparable certifying board in any state contiguous to North Carolina, (iii) a certified nurse practitioner, or (iv) a public health nurse meeting the Departments Standards for Early Periodic Screening, Diagnosis, and Treatment Program. The assistant director contacted the parent. The parent contacted the doctor’s office to have the health assessment sent to the facility. Enrollment Procedures We discussed the importance of reviewing applications and asking parents questions regarding medical history prior to children’s enrollment to ensure that all medical documentation, including medical action plans, and medications are in place and ready for implementation before the child’s start date. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS110-91 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: 1124-010L Visit Date: 11/13/2024 Number Present: 63 Completed Date: 11/13/2024 Age: From 0 To 5 Total Minutes: 285 Time In: 01:00 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 88%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued February 27, 2021. The information on record with DCDEE was verified as correct by Jessica DeJesus. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only was completed on April 19, 2024. Allegations are as follows: There are concerns that a child was served a food item with a known food allergy. I was greeted today by Jessica DeJesus, Administrator. Upon my arrival, there were sixty-three (63) children and ten (10) teachers present. Children were observed resting on individual cots and cribs, eating snack, and participating in free-choice activities. Allergy lists, listing the children with documented food allergies were posted in Spaces #5 and #6. Spaces #1, #2, #3, and #4 did not have any children enrolled with documented food allergies or religious preferences. Routine care and handwashing practices were observed. Snack consisted of cheese crackers and 100% white grape juice. The children with documented milk allergies were served pretzels or graham crackers. Three recently hired staff files reviewed, and all documentation was in compliance with applicable child care rules. The allegations were discussed with the administrator. I interviewed the administrator and one additional teacher. During the interview with the administrator, she stated that the facility’s policy for enrolling children with identified medical needs is to ask the parent if the child has any allergies or religious preferences. She stated that if there are allergies, she will ask the parents to obtain a doctor’s note, documenting the specific allergy. She also stated that when documentation is obtained from physicians regarding food and milk allergies, the facility’s allergy list is updated and posted in the kitchen and each applicable classroom. Additionally, the administrator stated that a celebration occurred in the facility on October 31, 2024. Parents were allowed to bring pre-packaged snacks for the celebration. In the infant room, snacks brought by parents included Cheeto Puffs. The Cheeto Puffs were served to all of the children who could eat solid food. During the interview with the teacher, she stated that she routinely reviews the allergy list posted in the classroom to ensure that children are not served food items that are cause allergic reactions. She also stated that if a child is accidentally served a food item that they are allergic to, the procedure would be to notify the parent and the administrator if there is an allergic reaction. Additionally, the teacher stated that all of the children in her classroom who could eat solid food were served Cheeto Puffs during a celebration on October 31, 2024. Six children’s files were reviewed for documentation of food or milk allergies. One child did not have a medical report on file. Medical action plans were not on file for six children with documented food allergies. The ingredient list for Cheeto Puffs was researched. According to the ingredient list, Cheeto Puffs contain cheddar cheese, made from milk, cheese cultures, salt, and enzymes. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a child being served a food item with a known food allergy is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 509 Food required for any special diet was not provided by parent or center. According to information obtained during an interview, a child with a milk allergy was served Cheeto Puffs during a celebration on October 31, 2024. During today's visit, snack consisted of cheese crackers and 100% white grape juice. The children with milk allergies were served pretzels or graham crackers instead of cheese crackers. .0901(h) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child did not have a health assessment on file within 30 days of enrollment. A health assessment was faxed from the child's physician during the visit and placed in the child's file. GS110-91(1) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. Six children with documented food allergies did not have a medical action plan on file. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 27, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Special Diet Requirements A violation was cited today for a child with a documented food allergy being served a food item that could cause an allergic reaction. According to Child Care Rule 10A NCAC 09 .0901(h), the food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed having staff read the ingredient lists of pre-packaged food items, if they are unsure if they contain ingredients that could cause allergic reactions, before serving them to children. Medical Action Plan Requirements A violation was cited for medical action plans not being attached to the applications of children with documented food allergies. According to Child Care Rule 10A NCAC 09 .0801(b), any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and shall include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp. Blank copies of the medical action plans on the DCDEE website were left with the administrator. Medical Records A violation was cited today for a child not having a health assessment on file. According to NC General Statute 110-91(1), each child shall have a health assessment before being admitted or within 30 days following admission to a child care facility. The assessment shall be done by: (i) a licensed physician, (ii) the physician's authorized agent who is currently approved by the North Carolina Medical Board, or comparable certifying board in any state contiguous to North Carolina, (iii) a certified nurse practitioner, or (iv) a public health nurse meeting the Departments Standards for Early Periodic Screening, Diagnosis, and Treatment Program. The assistant director contacted the parent. The parent contacted the doctor’s office to have the health assessment sent to the facility. Enrollment Procedures We discussed the importance of reviewing applications and asking parents questions regarding medical history prior to children’s enrollment to ensure that all medical documentation, including medical action plans, and medications are in place and ready for implementation before the child’s start date. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: 1124-010L Visit Date: 11/13/2024 Number Present: 63 Completed Date: 11/13/2024 Age: From 0 To 5 Total Minutes: 285 Time In: 01:00 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 88%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued February 27, 2021. The information on record with DCDEE was verified as correct by Jessica DeJesus. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only was completed on April 19, 2024. Allegations are as follows: There are concerns that a child was served a food item with a known food allergy. I was greeted today by Jessica DeJesus, Administrator. Upon my arrival, there were sixty-three (63) children and ten (10) teachers present. Children were observed resting on individual cots and cribs, eating snack, and participating in free-choice activities. Allergy lists, listing the children with documented food allergies were posted in Spaces #5 and #6. Spaces #1, #2, #3, and #4 did not have any children enrolled with documented food allergies or religious preferences. Routine care and handwashing practices were observed. Snack consisted of cheese crackers and 100% white grape juice. The children with documented milk allergies were served pretzels or graham crackers. Three recently hired staff files reviewed, and all documentation was in compliance with applicable child care rules. The allegations were discussed with the administrator. I interviewed the administrator and one additional teacher. During the interview with the administrator, she stated that the facility’s policy for enrolling children with identified medical needs is to ask the parent if the child has any allergies or religious preferences. She stated that if there are allergies, she will ask the parents to obtain a doctor’s note, documenting the specific allergy. She also stated that when documentation is obtained from physicians regarding food and milk allergies, the facility’s allergy list is updated and posted in the kitchen and each applicable classroom. Additionally, the administrator stated that a celebration occurred in the facility on October 31, 2024. Parents were allowed to bring pre-packaged snacks for the celebration. In the infant room, snacks brought by parents included Cheeto Puffs. The Cheeto Puffs were served to all of the children who could eat solid food. During the interview with the teacher, she stated that she routinely reviews the allergy list posted in the classroom to ensure that children are not served food items that are cause allergic reactions. She also stated that if a child is accidentally served a food item that they are allergic to, the procedure would be to notify the parent and the administrator if there is an allergic reaction. Additionally, the teacher stated that all of the children in her classroom who could eat solid food were served Cheeto Puffs during a celebration on October 31, 2024. Six children’s files were reviewed for documentation of food or milk allergies. One child did not have a medical report on file. Medical action plans were not on file for six children with documented food allergies. The ingredient list for Cheeto Puffs was researched. According to the ingredient list, Cheeto Puffs contain cheddar cheese, made from milk, cheese cultures, salt, and enzymes. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to a child being served a food item with a known food allergy is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 509 Food required for any special diet was not provided by parent or center. According to information obtained during an interview, a child with a milk allergy was served Cheeto Puffs during a celebration on October 31, 2024. During today's visit, snack consisted of cheese crackers and 100% white grape juice. The children with milk allergies were served pretzels or graham crackers instead of cheese crackers. .0901(h) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child did not have a health assessment on file within 30 days of enrollment. A health assessment was faxed from the child's physician during the visit and placed in the child's file. GS110-91(1) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. Six children with documented food allergies did not have a medical action plan on file. .0801(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on November 27, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Technical Assistance: Special Diet Requirements A violation was cited today for a child with a documented food allergy being served a food item that could cause an allergic reaction. According to Child Care Rule 10A NCAC 09 .0901(h), the food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. We discussed having staff read the ingredient lists of pre-packaged food items, if they are unsure if they contain ingredients that could cause allergic reactions, before serving them to children. Medical Action Plan Requirements A violation was cited for medical action plans not being attached to the applications of children with documented food allergies. According to Child Care Rule 10A NCAC 09 .0801(b), any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and shall include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp. Blank copies of the medical action plans on the DCDEE website were left with the administrator. Medical Records A violation was cited today for a child not having a health assessment on file. According to NC General Statute 110-91(1), each child shall have a health assessment before being admitted or within 30 days following admission to a child care facility. The assessment shall be done by: (i) a licensed physician, (ii) the physician's authorized agent who is currently approved by the North Carolina Medical Board, or comparable certifying board in any state contiguous to North Carolina, (iii) a certified nurse practitioner, or (iv) a public health nurse meeting the Departments Standards for Early Periodic Screening, Diagnosis, and Treatment Program. The assistant director contacted the parent. The parent contacted the doctor’s office to have the health assessment sent to the facility. Enrollment Procedures We discussed the importance of reviewing applications and asking parents questions regarding medical history prior to children’s enrollment to ensure that all medical documentation, including medical action plans, and medications are in place and ready for implementation before the child’s start date. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-91 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 47 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 11:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to confirm the correction of violations that were cited during the Annual Compliance visit on September 12, 2024. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 88%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. On September 12, 2024, Item #1044 was cited for a staff member not completing a criminal background check prior to the expiration date of her qualification letter. The focus of today’s visit was to monitor staff files for CBC qualification letters, staff/child ratios, supervision, approved space, and permit restrictions. J. DeJesus, Administrator, was present while I monitored the indoor and outdoor areas. Forty-seven (47) children and nine (9) teachers were present. Children were observed resting and participating in quiet activities. Six staff files were reviewed. One staff member did not have a file available for review at the facility. Staff/child ratios, supervision, approved space, and permit restrictions were observed in compliance during today’s visit. Due to a break in the main water line, the Administrator called parents to pick up all of the children immediately. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus, Administrator. The following violations were observed: Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. A traveling staff member did not have a file available for review. Documents from the staff member's file was emailed from another facility to the Administrator. The Administrator printed the documents and created a file for the staff member to keep at the facility. G.S. 110-91( 9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Staff Files A violation was cited today for a staff member not having a file available for review at the facility. According to NC General Statute 110-91(9), each child care facility shall keep accurate records on each staff member or other person delegated responsibility for the care of children in accordance with a form furnished or approved by the Commission, and shall submit records as required by the DCDEE. All records of any child care facility, except financial records, shall be available for review by the DCDEE. We discussed the importance of having staff travel with a file when they are shared between centers. Compliance Letter Update Five additional violations (Item #1052, #1232, #1897, #1898, and #1899) that were cited during the Annual Compliance visit on September 12, 2024, were corrected during today’s visit. A compliance letter was received from the administrator during today's visit. Training certificates, annual staff development plans, and annual staff evaluations were reviewed and observed in compliance with applicable child care rules. DCDEE Criminal Background Check/Qualification Letter During the Annual Compliance visit that was conducted on September 12, 2024, a violation was cited for a staff member (D. Rodriguez) not completing a background check before the expiration date of her qualification letter. The staff member had 15 days from the date the violation was cited to complete the DCDEE criminal background check process and obtain an updated qualification letter. If the staff member does not obtain an updated qualification letter by September 27, 2024, she will not be able to return to work until it has been obtained. Water Main Break Due to a break in the main water line, the Public Works Commission has issued the following message: Water customers are experiencing periods of low pressure, outages, and discolored water across our distribution system due to a water main break. Periods of low or no pressure in the distribution system increases the potential for introduction of bacteria into the water system. As a precaution, customers are advised to boil all water used for human consumption. Bring the water to a boil, let it boil for one minute, and let it cool before using. Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water. As an alternative, customers may use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Please continue to contact PWC and the Cumberland County Environmental Health Department at (910)433-3618 for updates and/or additional information. DCDEE Child Care Consultant Contact Information If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 47 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 11:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to confirm the correction of violations that were cited during the Annual Compliance visit on September 12, 2024. The previous Annual Compliance Visit was completed September 12, 2024, and prior to today’s visit, the eighteen-month compliance history score was at 88%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. On September 12, 2024, Item #1044 was cited for a staff member not completing a criminal background check prior to the expiration date of her qualification letter. The focus of today’s visit was to monitor staff files for CBC qualification letters, staff/child ratios, supervision, approved space, and permit restrictions. J. DeJesus, Administrator, was present while I monitored the indoor and outdoor areas. Forty-seven (47) children and nine (9) teachers were present. Children were observed resting and participating in quiet activities. Six staff files were reviewed. One staff member did not have a file available for review at the facility. Staff/child ratios, supervision, approved space, and permit restrictions were observed in compliance during today’s visit. Due to a break in the main water line, the Administrator called parents to pick up all of the children immediately. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus, Administrator. The following violations were observed: Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. A traveling staff member did not have a file available for review. Documents from the staff member's file was emailed from another facility to the Administrator. The Administrator printed the documents and created a file for the staff member to keep at the facility. G.S. 110-91( 9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Staff Files A violation was cited today for a staff member not having a file available for review at the facility. According to NC General Statute 110-91(9), each child care facility shall keep accurate records on each staff member or other person delegated responsibility for the care of children in accordance with a form furnished or approved by the Commission, and shall submit records as required by the DCDEE. All records of any child care facility, except financial records, shall be available for review by the DCDEE. We discussed the importance of having staff travel with a file when they are shared between centers. Compliance Letter Update Five additional violations (Item #1052, #1232, #1897, #1898, and #1899) that were cited during the Annual Compliance visit on September 12, 2024, were corrected during today’s visit. A compliance letter was received from the administrator during today's visit. Training certificates, annual staff development plans, and annual staff evaluations were reviewed and observed in compliance with applicable child care rules. DCDEE Criminal Background Check/Qualification Letter During the Annual Compliance visit that was conducted on September 12, 2024, a violation was cited for a staff member (D. Rodriguez) not completing a background check before the expiration date of her qualification letter. The staff member had 15 days from the date the violation was cited to complete the DCDEE criminal background check process and obtain an updated qualification letter. If the staff member does not obtain an updated qualification letter by September 27, 2024, she will not be able to return to work until it has been obtained. Water Main Break Due to a break in the main water line, the Public Works Commission has issued the following message: Water customers are experiencing periods of low pressure, outages, and discolored water across our distribution system due to a water main break. Periods of low or no pressure in the distribution system increases the potential for introduction of bacteria into the water system. As a precaution, customers are advised to boil all water used for human consumption. Bring the water to a boil, let it boil for one minute, and let it cool before using. Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water. As an alternative, customers may use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Please continue to contact PWC and the Cumberland County Environmental Health Department at (910)433-3618 for updates and/or additional information. DCDEE Child Care Consultant Contact Information If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0604 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0514 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1103 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2703 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/12/2024 Number Present: 76 Completed Date: 9/12/2024 Age: From 0 To 12 Total Minutes: 445 Time In: 09:05 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 05:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 91%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus, Center Director. The owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time Care Only completed on April 19, 2024. J. DeJesus was present while I observed the indoor and outdoor areas. Fifty-eight (58) children and eleven (11) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine-motor, literacy, science, dramatic-play, music, and creative-art materials. In Space #2, three outlets were observed without safety plug covers. Two bottles of hand sanitizer, a can of disinfectant spray, and a can of air freshener, were observed stored in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing diaper ointment and wipes labeled “keep out of reach of children” was observed on a shelf in an unlocked diaper changing table, below five feet from the finished floor. In Outdoor Area #1, a ball made of foam material was observed on the ground with torn pieces, accessible to children under three years of age. NC Pre-K program requirements were monitored. The Creative Curriculum was implemented into lesson plans and classroom activities. The children and teachers reviewed the letter F during a whole group activity. The teacher asked children to identify words that start with F. The children responded with the following words: frog, fire, fox, and firefly. Health assessments, vision screenings, hearing screenings, dental screenings, developmental screenings, and formative assessments were not monitored today, being that it was the third week of the school year, and the items are not yet due. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, mixed vegetables, applesauce, sliced bread, and milk. At 2:45pm, 18 school age children arrived at the facility for after school care. Fourteen staff files were reviewed. One staff member did not renew their Criminal Background Check qualifying letter before its expiration date. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. Two staff members did not complete the required health and safety training courses within one year of hire. Ten staff members did not have annual staff evaluations completed within the past year. Four staff members did not meet their required annual on-going training hours, based on their education and experience. Eight children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. Transportation requirements, including insurance and registration, were monitored and were in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #2, three outlets were observed without safety plug covers. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2, two bottles of hand sanitizer, a can of disinfectant spray (in an aerosol container) and a can of air freshener spray (in an aerosol container) were observed stored on a shelf in an unlocked cabinet, below five feet from the finished floor. In Space #4, a bottle of lotion was observed stored on a shelf in an unlocked locker, below five feet from the finished floor. In Space #5, a bin containing a jar of diapering ointment and a pack of wipes labeled "keep out of reach of children" was observed stored on a shelf in an unlocked diaper changing table, below five feet from the finished floor. .2820(b) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A foam ball, with torn pieces, was observed on the ground in Outdoor Area #1, accessible to children under the age of three. .0604(q) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete a criminal background check prior to their qualification letter's expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four staff members did not complete their required amount of annual on-going training hours, based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Ten staff members did not have annual staff evaluations on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the required health and safety training courses within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not complete the required health and safety training topics within the past five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Background Check/DCDEE Qualifying Letter A violation was cited today for a staff member not renewing their CBC Qualifying Letter before its expiration date. According to Child Care Rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit the forms listed in Paragraph (a) of this Rule to DCDEE. Annual On-Going Training Requirements A violation was cited today for staff members not meeting their required amount of annual on-going training hours, based on their education and experience. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - Child Development Associate (CDA) Credential 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours Health and Safety Training A violation was cited today for staff members not completing the required health and safety training courses within one year of employment. According to Child Care Rule 10A NCAC 09 .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. Health and safety training shall be in addition to the new staff orientation requirements. Additionally, a violation was cited for a staff member not completing the required health and safety training courses within 5 years of the previous training. According to Child Care Rule 10A NCAC 09 .1103(b), health and safety training shall be completed as part of on-going training so that every five years, all of the topic areas set forth in 10A NCAC 09 .1102(b) will have been covered. Special Training A violation was cited today for a staff member not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. According to Child Care Rule 10A NCAC 09 .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. Annual Staff Evaluations A violation was cited today for staff members not having an annual staff evaluation completed within the past year. According to Child Care Rule 10A NCAC 09 .0514(f), in addition to all records required in Rule .0302(d) of this chapter, each employee's personnel file shall contain an annual staff evaluation and staff development plan. Reminders Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2508 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: 0324-382L Visit Date: 4/3/2024 Number Present: 18 Completed Date: 4/3/2024 Age: From 0 To 9 Total Minutes: 180 Time In: 03:45 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued February 27, 2021. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time and Night Care was completed on May 09, 2023. Allegations are as follows: There are concerns that staff/child ratios are not being maintained. There are concerns that water is not freely available. There are concerns that children are not adequately supervised. There are concerns that activities are not developmentally appropriate. I was greeted today by L. Pittman, Assistant Director. J. DeJesus, Administrator, arrived shortly after, during my walkthrough. Upon my arrival, there were eighteen (18) children and five (5) teachers present. Children were observed participating in free-choice activities. Mixed age groups were not observed. Infants, toddlers, and preschool children had access to developmentally appropriate blocks, literacy, fine motor, and dramatic-play materials . In Space #3, two school-aged children were observed on digital devices, watching YouTube and Facebook videos. Other school-aged children in the room were observed participating in an art activity at the table with paper towel rolls, markers, crayons, and safety scissors. School-aged children had access to the materials in an NC Pre-K classroom. One recently hired staff member’s file was reviewed, and all documentation was in compliance with applicable child care rules. The allegations were discussed with the administrator. I interviewed the administrator and one additional teacher. During the interview with the administrator, she stated that she maintains the staff/child ratios by scheduling staff shifts according to the amount of children that are present by hour. The facility has three shifts (6:30am – 3:30pm, 7:00am – 4:00pm, and 8:30 am – 5:30pm). Two staff members (the director and assistant director, stay until closing at 6:00pm. There are usually only two or three children left between 5:30 and 6:00pm. If staff call out, the administrator and the assistant director are prepared to cover classrooms. The administrator also stated that gallons of water and disposable cups are taken outside with each classroom daily, for access during outside play. The teacher stated that the children go outside for outdoor play activities at 3:30pm each day. She took the children outside for approximately 10 minutes today before it started raining. The teacher also stated that a gallon of water, cups, and a trash bag are gathered from the kitchen daily, before taking children outside for outdoor play activities. I verified that staff/child ratios were maintained between March 01, 2024 and April 03, 2024. I verified the staff/child ratios by reviewing staff time sheets and reviewing child check-in/check out documentation provided by the administrator from Brightwheel. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to staff/child ratios not being maintained. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to water not being freely available. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to children not being adequately supervised. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to activities not being developmentally appropriate is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 539 When screen time was provided to school-aged children, it was not offered as a free-choice activity; not used to meet a developmental goal; was not limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #3, two school-aged children were observed on digital devices, watching YouTube and Facebook videos. Additionally, the screen time was not documented on a cumulative log or activity plan. When this was brought to the teacher's and administrator's attention, the children were offered an alternate art activity. A screen time log was printed and placed in the classroom. The screen time activities were documented on the log during the visit. .2508(e)(1-5) 545 The center which provides care to school-age children did not provide a balance of teacher directed and free choice activities appropriate to the age, needs and interests of the children. In Space #3, school-aged children did not have access to age appropriate activities or materials. The space is normally used as an NC Pre-K classroom. The director found some age appropriate activities and materials from a storage closet and brought it to Space # 3 for the school-aged children. .2508(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Technical Assistance: Developmentally Appropriate Activities A violation was cited for not providing developmentally appropriate activities to school age children. According to Child Care Rule 10A NCAC 09 .2508(a), child care facilities that provide care to school-age children shall provide a balance of teacher directed and free choice activities appropriate to the age, needs, and interests of the children. After discussing some developmentally appropriate activities for school age children with the administrator, she stated that school age activities are available in storage at the facility. Screen Time A violation was cited today for providing screen time that was not used to meet a developmental domain, and not documenting the screen time on a cumulative log. According to Child Care Rule 10A NCAC 09 .2508(e)(1-5), when screen time is provided on any electronic device with a visual display, it shall be: (1) offered as a free choice activity; (2) used to meet a developmental goal; (3) limited to a maximum of 30 minutes per day and no more than two and a half hours per week, per child; (4) documented on a cumulative log or activity plan, available for review by a representative of the Division; and (5) usage time periods may be extended for school assigned homework. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on May 09, 2024. I encouraged the administrator to call the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: 0324-382L Visit Date: 4/3/2024 Number Present: 18 Completed Date: 4/3/2024 Age: From 0 To 9 Total Minutes: 180 Time In: 03:45 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 20, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Five-star license, issued February 27, 2021. The information on record with DCDEE was verified as correct by Jessica DeJesus, Administrator. Current Inspections are as follows: Sanitation Classification of Superior was completed on March 06, 2024. Fire Classification of Approved for Day Time and Night Care was completed on May 09, 2023. Allegations are as follows: There are concerns that staff/child ratios are not being maintained. There are concerns that water is not freely available. There are concerns that children are not adequately supervised. There are concerns that activities are not developmentally appropriate. I was greeted today by L. Pittman, Assistant Director. J. DeJesus, Administrator, arrived shortly after, during my walkthrough. Upon my arrival, there were eighteen (18) children and five (5) teachers present. Children were observed participating in free-choice activities. Mixed age groups were not observed. Infants, toddlers, and preschool children had access to developmentally appropriate blocks, literacy, fine motor, and dramatic-play materials . In Space #3, two school-aged children were observed on digital devices, watching YouTube and Facebook videos. Other school-aged children in the room were observed participating in an art activity at the table with paper towel rolls, markers, crayons, and safety scissors. School-aged children had access to the materials in an NC Pre-K classroom. One recently hired staff member’s file was reviewed, and all documentation was in compliance with applicable child care rules. The allegations were discussed with the administrator. I interviewed the administrator and one additional teacher. During the interview with the administrator, she stated that she maintains the staff/child ratios by scheduling staff shifts according to the amount of children that are present by hour. The facility has three shifts (6:30am – 3:30pm, 7:00am – 4:00pm, and 8:30 am – 5:30pm). Two staff members (the director and assistant director, stay until closing at 6:00pm. There are usually only two or three children left between 5:30 and 6:00pm. If staff call out, the administrator and the assistant director are prepared to cover classrooms. The administrator also stated that gallons of water and disposable cups are taken outside with each classroom daily, for access during outside play. The teacher stated that the children go outside for outdoor play activities at 3:30pm each day. She took the children outside for approximately 10 minutes today before it started raining. The teacher also stated that a gallon of water, cups, and a trash bag are gathered from the kitchen daily, before taking children outside for outdoor play activities. I verified that staff/child ratios were maintained between March 01, 2024 and April 03, 2024. I verified the staff/child ratios by reviewing staff time sheets and reviewing child check-in/check out documentation provided by the administrator from Brightwheel. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to staff/child ratios not being maintained. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to water not being freely available. Based on the information gathered and observations made, there is not enough sufficient information to confirm the allegation of violations of child care requirements pertaining to children not being adequately supervised. Based on the information gathered and observations made, the allegation of violations of child care requirements pertaining to activities not being developmentally appropriate is substantiated. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 539 When screen time was provided to school-aged children, it was not offered as a free-choice activity; not used to meet a developmental goal; was not limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #3, two school-aged children were observed on digital devices, watching YouTube and Facebook videos. Additionally, the screen time was not documented on a cumulative log or activity plan. When this was brought to the teacher's and administrator's attention, the children were offered an alternate art activity. A screen time log was printed and placed in the classroom. The screen time activities were documented on the log during the visit. .2508(e)(1-5) 545 The center which provides care to school-age children did not provide a balance of teacher directed and free choice activities appropriate to the age, needs and interests of the children. In Space #3, school-aged children did not have access to age appropriate activities or materials. The space is normally used as an NC Pre-K classroom. The director found some age appropriate activities and materials from a storage closet and brought it to Space # 3 for the school-aged children. .2508(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Technical Assistance: Developmentally Appropriate Activities A violation was cited for not providing developmentally appropriate activities to school age children. According to Child Care Rule 10A NCAC 09 .2508(a), child care facilities that provide care to school-age children shall provide a balance of teacher directed and free choice activities appropriate to the age, needs, and interests of the children. After discussing some developmentally appropriate activities for school age children with the administrator, she stated that school age activities are available in storage at the facility. Screen Time A violation was cited today for providing screen time that was not used to meet a developmental domain, and not documenting the screen time on a cumulative log. According to Child Care Rule 10A NCAC 09 .2508(e)(1-5), when screen time is provided on any electronic device with a visual display, it shall be: (1) offered as a free choice activity; (2) used to meet a developmental goal; (3) limited to a maximum of 30 minutes per day and no more than two and a half hours per week, per child; (4) documented on a cumulative log or activity plan, available for review by a representative of the Division; and (5) usage time periods may be extended for school assigned homework. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on May 09, 2024. I encouraged the administrator to call the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0102 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/12/2024 Number Present: 48 Completed Date: 3/12/2024 Age: From 0 To 10 Total Minutes: 210 Time In: 02:30 PM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 20, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed May 09, 2023. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, forty-eight (48) children and nine (9) teachers were present. The children and teacher from Space #1 were observed outside on the playground. The children were observed playing on a slide, riding on tricycles, and playing with balls. The teacher was observed interacting with the children by asking them questions about what they were doing. In Space #2, children were observed participating in free-choice activities. Children had access to music, creative art, fine-motor, dramatic-play, blocks, and literacy materials. The teacher was not observed interacting with the children and their activities. A group of children was observed play-fighting and wrestling on a carpeted area. Another group of children was observed throwing toys across the classroom. The teacher told the children “No” while she picked up the thrown toys and put them back into the bin. Two children were observed sitting at a table with no activities. In Space #3, school age children were observed arriving to the classroom. When the children arrived to the classroom, they put their belongings into individual cubbies, washed their hands, and sat down at a table for snack. When the children finished their snacks, they threw their trash away, washed their hands, and transitioned to free-choice activities. Children had access to creative art, science, board games, card games, blocks, dramatic-play, and literacy materials. The teacher redirected a group of children who were playing a matching game by reminding them to take turns. In Space #4, school age children were observed sitting at a table and eating their snack. When the children finished their snack, they threw their trash away, washed their hands, and transitioned to free-choice activities. Children had access to board games, card games, puzzles, blocks, fine-motor, dramatic-play, and literacy materials. Children were also observed on the playground, playing football and exploring the stationary equipment. The children and teacher from Space #5 was observed participating in outdoor play activities. Children were observed exploring the outdoor environment, using the slide, throwing balls, and playing with riding toys. The teacher was observed sitting on a grassy area with a child while singing songs and engaging with the child with nursery rhymes. A child came up to the teacher with a ball. The teacher and child threw the ball back and forth to each other. When the child caught the ball, the teacher said, “Good catch!” In Space #6, infants were observed participating in free-choice activities. Children had access to blocks, fine-motor, music, dramatic-play, and literacy materials. A diaper change was observed, and all steps were followed in the posted diaper changing procedure. Snack consisted of cheese crackers/graham crackers and 100% white grape juice. Two recently hired staff files were reviewed. Two staff did not have a medical report completed on or before their first day of work. One staff member did not have an emergency information form on file. One staff member did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Sylvia Taylor, Teacher, did not have a medical report completed on or before the first day of work. (DOH: 1/18/2024, Date of Medical Assessment: 2/18/2024). Tamika Curlin, Teacher, did not have a medical report on file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Tamika Curlin, Teacher, did not have an emergency information form on file. The staff member completed an emergency information form during the visit, and it was placed in the staff's file. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Tamika Curlin, Teacher, did not have a signed acknowledgement on file, stating that the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was reviewed with her prior to caring for children aged 0 to 5 years old. An acknowledgement was signed and placed in the staff's file during the visit. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: New Hires/Staff Files A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. According to Child Care Rule .0608(d)(1-4), each child care center shall review the Shaken Baby Syndrome and Abusive Head Trauma policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain the individual’s name; the date the center’s policy was given and explained to the individual; the individual’s signature; and the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member’s file. Staff Medical Requirements A violation was cited today for a staff member not having a medical report completed before the first day of work. According to Child Care Rule .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall have a medical report on file that or a statement signed by a healthcare professional that indicates that the person is emotionally and physically fit to care for children. The medical report must be completed prior to employment. The medical report shall not be more than 12 months old. A violation was cited for a staff member not having an emergency information form on file. According to Child Care Rule .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall have an emergency information form on file on or before the first day of work. The emergency information form shall include the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3 with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0701 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/12/2024 Number Present: 48 Completed Date: 3/12/2024 Age: From 0 To 10 Total Minutes: 210 Time In: 02:30 PM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 20, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed May 09, 2023. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, forty-eight (48) children and nine (9) teachers were present. The children and teacher from Space #1 were observed outside on the playground. The children were observed playing on a slide, riding on tricycles, and playing with balls. The teacher was observed interacting with the children by asking them questions about what they were doing. In Space #2, children were observed participating in free-choice activities. Children had access to music, creative art, fine-motor, dramatic-play, blocks, and literacy materials. The teacher was not observed interacting with the children and their activities. A group of children was observed play-fighting and wrestling on a carpeted area. Another group of children was observed throwing toys across the classroom. The teacher told the children “No” while she picked up the thrown toys and put them back into the bin. Two children were observed sitting at a table with no activities. In Space #3, school age children were observed arriving to the classroom. When the children arrived to the classroom, they put their belongings into individual cubbies, washed their hands, and sat down at a table for snack. When the children finished their snacks, they threw their trash away, washed their hands, and transitioned to free-choice activities. Children had access to creative art, science, board games, card games, blocks, dramatic-play, and literacy materials. The teacher redirected a group of children who were playing a matching game by reminding them to take turns. In Space #4, school age children were observed sitting at a table and eating their snack. When the children finished their snack, they threw their trash away, washed their hands, and transitioned to free-choice activities. Children had access to board games, card games, puzzles, blocks, fine-motor, dramatic-play, and literacy materials. Children were also observed on the playground, playing football and exploring the stationary equipment. The children and teacher from Space #5 was observed participating in outdoor play activities. Children were observed exploring the outdoor environment, using the slide, throwing balls, and playing with riding toys. The teacher was observed sitting on a grassy area with a child while singing songs and engaging with the child with nursery rhymes. A child came up to the teacher with a ball. The teacher and child threw the ball back and forth to each other. When the child caught the ball, the teacher said, “Good catch!” In Space #6, infants were observed participating in free-choice activities. Children had access to blocks, fine-motor, music, dramatic-play, and literacy materials. A diaper change was observed, and all steps were followed in the posted diaper changing procedure. Snack consisted of cheese crackers/graham crackers and 100% white grape juice. Two recently hired staff files were reviewed. Two staff did not have a medical report completed on or before their first day of work. One staff member did not have an emergency information form on file. One staff member did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Sylvia Taylor, Teacher, did not have a medical report completed on or before the first day of work. (DOH: 1/18/2024, Date of Medical Assessment: 2/18/2024). Tamika Curlin, Teacher, did not have a medical report on file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Tamika Curlin, Teacher, did not have an emergency information form on file. The staff member completed an emergency information form during the visit, and it was placed in the staff's file. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Tamika Curlin, Teacher, did not have a signed acknowledgement on file, stating that the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was reviewed with her prior to caring for children aged 0 to 5 years old. An acknowledgement was signed and placed in the staff's file during the visit. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: New Hires/Staff Files A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. According to Child Care Rule .0608(d)(1-4), each child care center shall review the Shaken Baby Syndrome and Abusive Head Trauma policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain the individual’s name; the date the center’s policy was given and explained to the individual; the individual’s signature; and the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member’s file. Staff Medical Requirements A violation was cited today for a staff member not having a medical report completed before the first day of work. According to Child Care Rule .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall have a medical report on file that or a statement signed by a healthcare professional that indicates that the person is emotionally and physically fit to care for children. The medical report must be completed prior to employment. The medical report shall not be more than 12 months old. A violation was cited for a staff member not having an emergency information form on file. According to Child Care Rule .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall have an emergency information form on file on or before the first day of work. The emergency information form shall include the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3 with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 3/12/2024 Number Present: 48 Completed Date: 3/12/2024 Age: From 0 To 10 Total Minutes: 210 Time In: 02:30 PM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed September 20, 2023 and prior to today’s visit, the eighteen-month compliance history score was 92% which at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Five-Star License issued February 27, 2021. The License was based on the program earning 7 points in education standards, 6 points in program standards, and one quality point for choosing to meet the educational option of having 75% of teachers with an Associate’s degree or higher in Early Childhood Education or Child Development. The information on record with DCDEE was verified as correct and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior completed March 06, 2024. Fire Classification of Approved for Daytime Care Only completed May 09, 2023. Jessica DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Upon my arrival, forty-eight (48) children and nine (9) teachers were present. The children and teacher from Space #1 were observed outside on the playground. The children were observed playing on a slide, riding on tricycles, and playing with balls. The teacher was observed interacting with the children by asking them questions about what they were doing. In Space #2, children were observed participating in free-choice activities. Children had access to music, creative art, fine-motor, dramatic-play, blocks, and literacy materials. The teacher was not observed interacting with the children and their activities. A group of children was observed play-fighting and wrestling on a carpeted area. Another group of children was observed throwing toys across the classroom. The teacher told the children “No” while she picked up the thrown toys and put them back into the bin. Two children were observed sitting at a table with no activities. In Space #3, school age children were observed arriving to the classroom. When the children arrived to the classroom, they put their belongings into individual cubbies, washed their hands, and sat down at a table for snack. When the children finished their snacks, they threw their trash away, washed their hands, and transitioned to free-choice activities. Children had access to creative art, science, board games, card games, blocks, dramatic-play, and literacy materials. The teacher redirected a group of children who were playing a matching game by reminding them to take turns. In Space #4, school age children were observed sitting at a table and eating their snack. When the children finished their snack, they threw their trash away, washed their hands, and transitioned to free-choice activities. Children had access to board games, card games, puzzles, blocks, fine-motor, dramatic-play, and literacy materials. Children were also observed on the playground, playing football and exploring the stationary equipment. The children and teacher from Space #5 was observed participating in outdoor play activities. Children were observed exploring the outdoor environment, using the slide, throwing balls, and playing with riding toys. The teacher was observed sitting on a grassy area with a child while singing songs and engaging with the child with nursery rhymes. A child came up to the teacher with a ball. The teacher and child threw the ball back and forth to each other. When the child caught the ball, the teacher said, “Good catch!” In Space #6, infants were observed participating in free-choice activities. Children had access to blocks, fine-motor, music, dramatic-play, and literacy materials. A diaper change was observed, and all steps were followed in the posted diaper changing procedure. Snack consisted of cheese crackers/graham crackers and 100% white grape juice. Two recently hired staff files were reviewed. Two staff did not have a medical report completed on or before their first day of work. One staff member did not have an emergency information form on file. One staff member did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement on file. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Sylvia Taylor, Teacher, did not have a medical report completed on or before the first day of work. (DOH: 1/18/2024, Date of Medical Assessment: 2/18/2024). Tamika Curlin, Teacher, did not have a medical report on file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Tamika Curlin, Teacher, did not have an emergency information form on file. The staff member completed an emergency information form during the visit, and it was placed in the staff's file. .0701(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Tamika Curlin, Teacher, did not have a signed acknowledgement on file, stating that the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was reviewed with her prior to caring for children aged 0 to 5 years old. An acknowledgement was signed and placed in the staff's file during the visit. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.l.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: New Hires/Staff Files A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. According to Child Care Rule .0608(d)(1-4), each child care center shall review the Shaken Baby Syndrome and Abusive Head Trauma policy with new staff members prior to the individual providing care to children. The acknowledgement of this review shall contain the individual’s name; the date the center’s policy was given and explained to the individual; the individual’s signature; and the date the individual signed the acknowledgment. The child care center shall retain the acknowledgement in the staff member’s file. Staff Medical Requirements A violation was cited today for a staff member not having a medical report completed before the first day of work. According to Child Care Rule .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall have a medical report on file that or a statement signed by a healthcare professional that indicates that the person is emotionally and physically fit to care for children. The medical report must be completed prior to employment. The medical report shall not be more than 12 months old. A violation was cited for a staff member not having an emergency information form on file. According to Child Care Rule .0701(a), child care providers, including the director, uncompensated providers, substitute providers, and volunteers shall have an emergency information form on file on or before the first day of work. The emergency information form shall include the name, address, and telephone number of the person to be contacted in case of an emergency, and the responsible party's choice of health care professional. Infant/Toddler Age Group Observation I discussed the results from my classroom observation in Space #5 with J. DeJesus. I encouraged the staff to continue to use visual supervision of all children by talking to them and moving around with them. I encouraged the staff to continue to show awareness, reacting quickly, and solving problems in a comforting way. I suggested to J. DeJesus to have the staff facilitate positive peer interaction by modeling positive social interaction, and explaining children’s actions, intentions, and feelings to other children. Preschool Age Group Observation I discussed the results from my classroom observation in Space #2 with J. DeJesus. I suggested to J. DeJesus to have the staff use praise and positive reinforcement as effective strategies for behavior management. When children receive positive, non-violent, and understanding interactions from adults and others, they develop good self-concepts, problem solving abilities, and self-discipline. I also recommended for the staff to facilitate meaningful conversations with children throughout the day and provide opportunities for parallel discussions between children and staff. Self-talk and Parallel talk will both be necessary in providing a language-rich environment. School Age Observation I discussed the results from my classroom observation in Space #3 with J. DeJesus. I encouraged the staff to continue to clearly and consistently state what they expect from children by reminding them they are a part of a community with rules and expectations that guide each of them so all will benefit. I encouraged the staff to continue to use a range of techniques to remind children of the expectations. For example, when it gets loud you can say a chant that children will repeat, and they would know that it means to lower their voices. Reminders: Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Natural Outdoor Learning Initiative The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0601 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 62 Completed Date: 9/20/2023 Age: From 0 To 4 Total Minutes: 435 Time In: 09:00 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 05:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 21, 2022, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on January 26, 2023. Fire Classification of Approved for Day Time Care Only completed on May 09, 2023. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty-two (62) children and twelve (12) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic-play, and music and movement. Lunch consisted of chicken with gravy, white rice, kidney beans, mandarin oranges, and milk. Routine care and handwashing practices were observed. In Outdoor Area #2, the fence at the back left corner was observed frayed and separated from the ground at the bottom, creating a hole that measured approximately 24” W x 12” H. Sixteen staff files were reviewed. Nine children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements, including insurance and registration, were monitored and were in compliance. The most recent fire inspection was received during today’s visit. NC Pre-K program requirements were monitored. The Creative Curriculum and Teaching Strategies GOLD ongoing assessments were implemented into lesson plans and classroom activities. The Ages and Stages questionnaires were used for developmental screenings for children. Health assessments and vision screenings were kept in the children’s files. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The previous fire inspection was completed on 5/06/2022. The most recent fire inspection, received today, was completed on 5/09/2023. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. The back left corner of the fence in Outdoor Area #2 was frayed at the bottom and separated from the ground, creating a hole that measured approximately 24" W x 12"H. 10A NCAC 09 .0601(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members (J.P., S.A., and P.S.) did not obtain First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Shaneiqua Anderson, Teacher, did not obtain CPR certification within 90 days of hire (DOE: 6/12/23). Patricia Sanchez, Teacher, did not renew CPR certification before expiration date (Expired 8/17/23). .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Amanda Malveau, Teacher, did not meet her required number of annual on-going training hours (15 Hours Required; 0 Hours Received). .1103(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 04, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA On-Going Training Requirements A violation was cited today for a staff members not meeting their required annual on-going training hours. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours CPR/First Aid Certification Violations were cited today for a staff member not completing or renewing CPR and First Aid certification by the required time frames. According to Child Care Rule .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certification in CPR and First Aid appropriate to the ages of children in care. For new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR and First Aid training. Verification of each required staff member's completion of these courses from an approved training organization shall be maintained in the staff member's file in the center. A list of approved training organizations can be found on the DCDEE website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/cpr_first_aid_information_Revised_2022%20(1).pdf?ver=8LaabqtKa9JzfMR_Be60qA%3d%3d. Safe Outdoor Environment A violation was cited today for a hole at the bottom of a fence in Outdoor Area #2. According to Child Care Rule .0601(a-c), a safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. All equipment and furnishings shall be in good repair. Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. Additionally, a copy of the fire inspection report was not sent to DCDEE within 7 days of the inspection visit. According to Child Care Rule .0304(a), Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. Reminders July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 62 Completed Date: 9/20/2023 Age: From 0 To 4 Total Minutes: 435 Time In: 09:00 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 05:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 21, 2022, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on January 26, 2023. Fire Classification of Approved for Day Time Care Only completed on May 09, 2023. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty-two (62) children and twelve (12) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic-play, and music and movement. Lunch consisted of chicken with gravy, white rice, kidney beans, mandarin oranges, and milk. Routine care and handwashing practices were observed. In Outdoor Area #2, the fence at the back left corner was observed frayed and separated from the ground at the bottom, creating a hole that measured approximately 24” W x 12” H. Sixteen staff files were reviewed. Nine children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements, including insurance and registration, were monitored and were in compliance. The most recent fire inspection was received during today’s visit. NC Pre-K program requirements were monitored. The Creative Curriculum and Teaching Strategies GOLD ongoing assessments were implemented into lesson plans and classroom activities. The Ages and Stages questionnaires were used for developmental screenings for children. Health assessments and vision screenings were kept in the children’s files. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The previous fire inspection was completed on 5/06/2022. The most recent fire inspection, received today, was completed on 5/09/2023. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. The back left corner of the fence in Outdoor Area #2 was frayed at the bottom and separated from the ground, creating a hole that measured approximately 24" W x 12"H. 10A NCAC 09 .0601(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members (J.P., S.A., and P.S.) did not obtain First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Shaneiqua Anderson, Teacher, did not obtain CPR certification within 90 days of hire (DOE: 6/12/23). Patricia Sanchez, Teacher, did not renew CPR certification before expiration date (Expired 8/17/23). .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Amanda Malveau, Teacher, did not meet her required number of annual on-going training hours (15 Hours Required; 0 Hours Received). .1103(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 04, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA On-Going Training Requirements A violation was cited today for a staff members not meeting their required annual on-going training hours. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours CPR/First Aid Certification Violations were cited today for a staff member not completing or renewing CPR and First Aid certification by the required time frames. According to Child Care Rule .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certification in CPR and First Aid appropriate to the ages of children in care. For new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR and First Aid training. Verification of each required staff member's completion of these courses from an approved training organization shall be maintained in the staff member's file in the center. A list of approved training organizations can be found on the DCDEE website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/cpr_first_aid_information_Revised_2022%20(1).pdf?ver=8LaabqtKa9JzfMR_Be60qA%3d%3d. Safe Outdoor Environment A violation was cited today for a hole at the bottom of a fence in Outdoor Area #2. According to Child Care Rule .0601(a-c), a safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. All equipment and furnishings shall be in good repair. Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. Additionally, a copy of the fire inspection report was not sent to DCDEE within 7 days of the inspection visit. According to Child Care Rule .0304(a), Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. Reminders July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: HEAVENLY HAVEN ACADEMY Facility ID: 26001952 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/20/2023 Number Present: 62 Completed Date: 9/20/2023 Age: From 0 To 4 Total Minutes: 435 Time In: 09:00 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 05:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit, including compliance with requirements located in Child Care Rule Section .3000 in Spaces #3 and #4, which serve children participating in the NC Pre-K program, and Health and Safety Training. The previous Annual Compliance Visit was completed September 21, 2022, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is above the required 75% by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a five-Star License issued February 27, 2021. The License was based on the program earning seven points in education standards, six points in program standards, and one quality point by choosing to meet the educational option of 75% of teachers having an Associate’s degree or higher in early childhood education or child development. The information on record with DCDEE was verified as correct by Jessica DeJesus and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Superior was completed on January 26, 2023. Fire Classification of Approved for Day Time Care Only completed on May 09, 2023. J. DeJesus, Administrator, was present while I observed the indoor and outdoor areas. Sixty-two (62) children and twelve (12) teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to the following activity areas: fine motor, literacy, science, dramatic-play, and music and movement. Lunch consisted of chicken with gravy, white rice, kidney beans, mandarin oranges, and milk. Routine care and handwashing practices were observed. In Outdoor Area #2, the fence at the back left corner was observed frayed and separated from the ground at the bottom, creating a hole that measured approximately 24” W x 12” H. Sixteen staff files were reviewed. Nine children’s records were reviewed, and all documentation was in compliance. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements, including insurance and registration, were monitored and were in compliance. The most recent fire inspection was received during today’s visit. NC Pre-K program requirements were monitored. The Creative Curriculum and Teaching Strategies GOLD ongoing assessments were implemented into lesson plans and classroom activities. The Ages and Stages questionnaires were used for developmental screenings for children. Health assessments and vision screenings were kept in the children’s files. At the completion of the visit, the Visit Summary was reviewed with J. DeJesus. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The previous fire inspection was completed on 5/06/2022. The most recent fire inspection, received today, was completed on 5/09/2023. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. The back left corner of the fence in Outdoor Area #2 was frayed at the bottom and separated from the ground, creating a hole that measured approximately 24" W x 12"H. 10A NCAC 09 .0601(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff members (J.P., S.A., and P.S.) did not obtain First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Shaneiqua Anderson, Teacher, did not obtain CPR certification within 90 days of hire (DOE: 6/12/23). Patricia Sanchez, Teacher, did not renew CPR certification before expiration date (Expired 8/17/23). .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Amanda Malveau, Teacher, did not meet her required number of annual on-going training hours (15 Hours Required; 0 Hours Received). .1103(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 04, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA On-Going Training Requirements A violation was cited today for a staff members not meeting their required annual on-going training hours. According to Child Care Rule .1103(a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: - 4-Year Degree or Higher in ECE/CD 5 Hours - 2-Year Degree in ECE/CD 8 Hours - NC Early Childhood Administration Credential 8 Hours - NC Early Childhood Credential or Equivalent ECE Certificate 10 Hours - 10 Years of Documented ECE Work Experience 15 Hours - No Other Criteria 20 Hours CPR/First Aid Certification Violations were cited today for a staff member not completing or renewing CPR and First Aid certification by the required time frames. According to Child Care Rule .1102(c-d), all staff who provide direct care or accompany children when they are off premises shall successfully complete certification in CPR and First Aid appropriate to the ages of children in care. For new staff hired on or after September 1, 2017, training must be completed within 90 days of employment. Distance learning shall not be permitted for CPR and First Aid training. Verification of each required staff member's completion of these courses from an approved training organization shall be maintained in the staff member's file in the center. A list of approved training organizations can be found on the DCDEE website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/cpr_first_aid_information_Revised_2022%20(1).pdf?ver=8LaabqtKa9JzfMR_Be60qA%3d%3d. Safe Outdoor Environment A violation was cited today for a hole at the bottom of a fence in Outdoor Area #2. According to Child Care Rule .0601(a-c), a safe indoor and outdoor environment shall be provided for the children in care in accordance with rules in this Section. All equipment and furnishings shall be in good repair. Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. Additionally, a copy of the fire inspection report was not sent to DCDEE within 7 days of the inspection visit. According to Child Care Rule .0304(a), Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. Reminders July 2023 Child Care Rule Changes The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. July 2023 New Child Care Rule Rollout A New Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Child Care Consultant Contact Information Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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Category: ratio. Open / not marked corrected.
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