Elfland DAY Care & FUN Learning Center

10A NCAC 09 .1102 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 9/17/2025 Number Present: 14 Completed Date: 9/17/2025 Age: From 0 To 4 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor child care requirements pertinent to an Annual Compliance Visit including health and safety training requirements. The previous Annual Compliance Visit was completed September 25, 2024, and prior to today’s visit, the eighteen-month compliance history score was 89%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of provisional completed April 7, 2025. Fire Classification of approved for daytime and overnight care completed January 16, 2025. Lonnie Coulter, administrator, was present and accompanied me while observing the indoor and outdoor areas. Preschool aged children were observed playing with age-appropriate materials in each classroom space. I observed children stacking wooden colored rings on pegs and counting each ring. Teachers assisted children with building a structure with various sizes of unit blocks, toy vehicles, and community helpers. In dramatic play, children cooked pretend meals with toy utensils and plastic food items. In space #4, the teacher completing diapering routines and held an infant as she washed their hands in the sink. Other infants and toddlers were observed cruising furniture, walking around the classroom, and playing with soft toys on the carpeted floor. Teachers were observed helping children clean up their interest centers before going outdoors. In the outdoor play area, children played on rockers, climbed on portable slides, rode tricycles, and tossed balls to each other. Upon return indoors and in preparation for mealtime, staff assisted children with diapering/toileting routines and hand washing. For lunch, the children were served turkey meatballs, sliced wheat bread, green beans, pineapple tidbits, and milk. Following lunch, children were observed resting on individual cots with clean linen as soft lullabies played. A checklist was used to note the requirements monitored today. Staff and training worksheet were received on September 15, 2025 updated during the visit and all employee files were monitored. A Children’s Record form was completed and 4 children’s files were monitored. The most recent fire drill was completed on August 28, 2025 and a shelter-in-place emergency drill was conducted on August 27, 2025. The most current monthly playground inspection was completed on August 15, 2025. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #4, a prepared infant bottle, located inside the refrigerator, was not labeled with a name or date. The violation was corrected when the teacher labeled the bottle with the child's name and date. 15A NCAC 18A .2804(d) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The administrator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training as a part of on-going training within five years of completing the previous health and safety training topics. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 1, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding all training topics for Health and Safety trainings were not completed within five years. Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training topics every five (5) years. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Moodle Trainings: I discussed with the administrator/operator new Rule Changes effective July 1, 2025 and training now in Moodle. The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle. (Enrolment may be necessary.) An NCID is required - the same NCID that is used for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. To register for an NCID personal account, go to myncid.nc.gov. Rule training modules can be found in the same course as the previous Child Care Rule Rollout. Learn how to navigate DCDEE Moodle. For assistance with Moodle, contact DCDEE_MOODLE_SUPPORT@dhhs.nc.gov. DCDEE WORKS: I reminded L. Coulter to assist staff members with enrolling and/or updating educational information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Natural Outdoor Learning Initiative: Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. NCFELD: During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program had a copy of the publication. Additionally, the publication is also available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website https://ccpfc.org/ and complete the training. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 9/17/2025 Number Present: 14 Completed Date: 9/17/2025 Age: From 0 To 4 Total Minutes: 255 Time In: 09:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor child care requirements pertinent to an Annual Compliance Visit including health and safety training requirements. The previous Annual Compliance Visit was completed September 25, 2024, and prior to today’s visit, the eighteen-month compliance history score was 89%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of provisional completed April 7, 2025. Fire Classification of approved for daytime and overnight care completed January 16, 2025. Lonnie Coulter, administrator, was present and accompanied me while observing the indoor and outdoor areas. Preschool aged children were observed playing with age-appropriate materials in each classroom space. I observed children stacking wooden colored rings on pegs and counting each ring. Teachers assisted children with building a structure with various sizes of unit blocks, toy vehicles, and community helpers. In dramatic play, children cooked pretend meals with toy utensils and plastic food items. In space #4, the teacher completing diapering routines and held an infant as she washed their hands in the sink. Other infants and toddlers were observed cruising furniture, walking around the classroom, and playing with soft toys on the carpeted floor. Teachers were observed helping children clean up their interest centers before going outdoors. In the outdoor play area, children played on rockers, climbed on portable slides, rode tricycles, and tossed balls to each other. Upon return indoors and in preparation for mealtime, staff assisted children with diapering/toileting routines and hand washing. For lunch, the children were served turkey meatballs, sliced wheat bread, green beans, pineapple tidbits, and milk. Following lunch, children were observed resting on individual cots with clean linen as soft lullabies played. A checklist was used to note the requirements monitored today. Staff and training worksheet were received on September 15, 2025 updated during the visit and all employee files were monitored. A Children’s Record form was completed and 4 children’s files were monitored. The most recent fire drill was completed on August 28, 2025 and a shelter-in-place emergency drill was conducted on August 27, 2025. The most current monthly playground inspection was completed on August 15, 2025. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #4, a prepared infant bottle, located inside the refrigerator, was not labeled with a name or date. The violation was corrected when the teacher labeled the bottle with the child's name and date. 15A NCAC 18A .2804(d) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. The administrator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training as a part of on-going training within five years of completing the previous health and safety training topics. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 1, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding all training topics for Health and Safety trainings were not completed within five years. Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training topics every five (5) years. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). Moodle Trainings: I discussed with the administrator/operator new Rule Changes effective July 1, 2025 and training now in Moodle. The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle. (Enrolment may be necessary.) An NCID is required - the same NCID that is used for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. To register for an NCID personal account, go to myncid.nc.gov. Rule training modules can be found in the same course as the previous Child Care Rule Rollout. Learn how to navigate DCDEE Moodle. For assistance with Moodle, contact DCDEE_MOODLE_SUPPORT@dhhs.nc.gov. DCDEE WORKS: I reminded L. Coulter to assist staff members with enrolling and/or updating educational information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Natural Outdoor Learning Initiative: Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. NCFELD: During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program had a copy of the publication. Additionally, the publication is also available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf. Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website https://ccpfc.org/ and complete the training. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov) for updated requirements, forms, and other pertinent information. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 3/27/2025 Number Present: 16 Completed Date: 3/27/2025 Age: From 0 To 5 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor child care requirements pertinent to a Routine Unannounced Visit. The previous Annual Compliance Visit was completed September 25, 2024, and prior to today’s visit, the eighteen-month compliance history score was 91%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of provisional completed March 13, 2025. A copy of the report was received during today's visit. Mr. Coulter stated that all corrections have been made and the facility is expecting another sanitation inspection from the local environmental health department. Fire Classification of approved for daytime and overnight care completed January 16, 2025. Lonnie Coulter, administrator, was present and accompanied me while observing the indoor and outdoor areas. L. Coulter stated administrator, S. Baker was on medical leave. Preschool aged children were observed playing with age-appropriate materials in each classroom space. I observed children manipulating waffle blocks, magnetic zoo animals, ladder links, and framed and floor puzzles. Children and the teacher in space #1 sat at child-sized tables playing an alphabet bugs matching game. Children were observed building with unit and small colored blocks, toy vehicles, dressing up in construction hats, and manipulating Legos. One teacher sang the clean up song with children as they cleaned up and prepared for outdoor play. The teacher assisted children with putting on their jackets. In the outdoor play area, children played on rockers, climbed on portable slides, and rode tricycles. Upon return indoors and in preparation for mealtime, staff assisted children with diapering/toileting routines and hand washing. For lunch, the children were served turkey burgers, sliced wheat bread, mashed potatoes, pineapple tidbits, and milk. Following lunch, children were observed resting on individual cots with clean linen as soft lullabies played. A staff and training worksheet was completed during today's visit for two (2) new staff members and both employee files were monitored. The most recent fire drill was completed on February 17, 2025 and a shelter-in-place emergency drill was conducted on February 11, 2025. The most current monthly playground inspection was completed on February 3, 2025. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member M.L. hired 3/12/2025 did not have documentation of a TB test or TB screening on file on or before the first day of work. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The most current First Aid certificates on file for staff members F.A. and S.W. expired February 2025. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The most current CPR certificates on file for staff members F.A. and S.W. expired February 2025. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 10, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Classroom Observation: During today’s visit, space # 2 was observed from 9:15am to 9:30am. Children were observed sitting at child-sized tables playing with zoo and farm animals and manipulating ladder links. The teacher was observed sitting on the floor next to children and engaging them in conversation as they built structures. The teacher rotated throughout the classroom spending time with each group and asking open-ended questions about what they were making or building. “Ohhh, you did it? Did it fall down again? Let’s try it again.” Two children tugged on a toy and tried hitting each other. The teacher reminded children to keep their hands to themselves and provided them with an alternative toy. I observed materials in labeled colorful bins/buckets readily available for children as they were stored on low open shelves. During clean up, children matched materials to the picture on the bins and placed them on the shelves. I discussed with staff to continue having meaningful conversations with children and preparing the classroom for projects in advance. Natural Outdoor Learning Initiative: Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov. Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/ . Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 1224-048L Visit Date: 12/10/2024 Number Present: 14 Completed Date: 12/10/2024 Age: From 0 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 25, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed October 2, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. There is a concern that staff did not respond appropriately to an injury to an infant’s eye which may have required medical attention. Lonnie Coulter, administrator, was present and accompanied me while observing the indoor area. The outdoor area was not monitored due to active precipitation. Preschool aged children were playing with age-appropriate materials in each classroom space. I observed children stacking soft vinyl blocks and pretending to read books in the cozy area in space #4. In space #2, the teacher was assisting children with toilet training and hand washing. Children in space #1 were observed cutting on the perforated lines and coloring the letter of the day. The teacher was engaged in conversations with children who were cooking pretend meals in dramatic play. In preparation for mealtime, staff monitored children who completed personal care routines and hand washing. For lunch, children were served turkey meatballs, corn, diced peaches, whole wheat sliced bread, and milk. Following lunch, children were observed resting on individual cots with clean linen as soft lullabies played. The most recent fire drill and lockdown emergency drill was conducted on November 7, 2024. The most current monthly playground inspection was completed on September 2, 2024. A staff and training worksheet was completed for two (2) new employees and staff files were monitored. The allegation was discussed with L. Coulter regarding an incident that occurred on November 25, 2024 with a one year old child enrolled in space #4. I interviewed one staff member who were present in the classroom at the time of the incident and the alternate person listed on the facility’s Emergency Medical Care Plan. L. Coulter stated that he was in and out of the facility most of the day running errands and was not made aware of any incidents that occurred at the facility that day. Mr. Coulter stated that following his return after 3pm from school-age transportation pick up, the teacher made him aware of the incident. Mr. Coulter stated the child’s parent arrived at the facility at the same time. The teacher, who witnessed the incident at approximately 9:40am, stated the child was trying to run when he tripped and fell, hitting his face/eye on the corner of the infant feeding chair. The teacher stated she noticed the child’s eye swelling and asked the alternate staff member for an ice pack at approximately 10am. The teacher stated she informed the alternate staff member who was listed on the EMC plan of the incident however the parents nor the emergency contacts for the child were contacted. Based on observations, incident report and log, the EMC plan, and staff interviews, the allegation that staff did not respond appropriately to an injury of an infant’s eye which may have required medical attention is determined to be substantiated. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The incident that occurred on November 25, 2024 did not include all required information such as the child's last name, age, type of facility, medical treatment received, witness to the incident, and cause of injury. .0802 (e) 853 Incident logs were not completed and maintained as required. Completed incident reports on file were not recorded on the facility's incident log. The violation was corrected when the administrator completed the incident log with incidents that had not been recorded on the form. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection on file was completed on September 2, 2024. The violation was corrected when the administrator conducted during the visit. .0605(q) 873 Center staff did not follow the EMC plan. During an incident that occurred on November 25, 2024 in space #4, the alternate person listed on the facility's Emergency Medical Care Plan did not determine the degree of care needed. The persons listed as responsible for notification of parents or emergency contact of an incident did not contact parents of a child who was injured during the incident that occurred on November 25, 2024. 10A NCAC 09.0802(a) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident form completed for an incident that occurred on November 25, 2024 with a one year old child was not mailed to a DCDEE representative within seven days after the incident when medical treatment was required. The violation was corrected when the administrator provided a copy of the incident form during the visit.. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 24, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Emergency Medical Care Plan: A violation was cited for the emergency medical plan not being followed. Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. Refer to child care rule 10A NCAC 09 .0802. Monthly Playground Inspection: A violation for the monthly playground inspection not being completed was cited during today’s visit. Proving a safe environment is important for children’s growth and development. I encouraged the administrator to schedule monthly playground/outdoor inspections on the facility calendar to ensure inspections are conducted monthly. You may find more information regarding monthly outdoor inspections in Child Care Rules .0605 (q). Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0802 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 1224-048L Visit Date: 12/10/2024 Number Present: 14 Completed Date: 12/10/2024 Age: From 0 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 25, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed October 2, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. There is a concern that staff did not respond appropriately to an injury to an infant’s eye which may have required medical attention. Lonnie Coulter, administrator, was present and accompanied me while observing the indoor area. The outdoor area was not monitored due to active precipitation. Preschool aged children were playing with age-appropriate materials in each classroom space. I observed children stacking soft vinyl blocks and pretending to read books in the cozy area in space #4. In space #2, the teacher was assisting children with toilet training and hand washing. Children in space #1 were observed cutting on the perforated lines and coloring the letter of the day. The teacher was engaged in conversations with children who were cooking pretend meals in dramatic play. In preparation for mealtime, staff monitored children who completed personal care routines and hand washing. For lunch, children were served turkey meatballs, corn, diced peaches, whole wheat sliced bread, and milk. Following lunch, children were observed resting on individual cots with clean linen as soft lullabies played. The most recent fire drill and lockdown emergency drill was conducted on November 7, 2024. The most current monthly playground inspection was completed on September 2, 2024. A staff and training worksheet was completed for two (2) new employees and staff files were monitored. The allegation was discussed with L. Coulter regarding an incident that occurred on November 25, 2024 with a one year old child enrolled in space #4. I interviewed one staff member who were present in the classroom at the time of the incident and the alternate person listed on the facility’s Emergency Medical Care Plan. L. Coulter stated that he was in and out of the facility most of the day running errands and was not made aware of any incidents that occurred at the facility that day. Mr. Coulter stated that following his return after 3pm from school-age transportation pick up, the teacher made him aware of the incident. Mr. Coulter stated the child’s parent arrived at the facility at the same time. The teacher, who witnessed the incident at approximately 9:40am, stated the child was trying to run when he tripped and fell, hitting his face/eye on the corner of the infant feeding chair. The teacher stated she noticed the child’s eye swelling and asked the alternate staff member for an ice pack at approximately 10am. The teacher stated she informed the alternate staff member who was listed on the EMC plan of the incident however the parents nor the emergency contacts for the child were contacted. Based on observations, incident report and log, the EMC plan, and staff interviews, the allegation that staff did not respond appropriately to an injury of an infant’s eye which may have required medical attention is determined to be substantiated. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The incident that occurred on November 25, 2024 did not include all required information such as the child's last name, age, type of facility, medical treatment received, witness to the incident, and cause of injury. .0802 (e) 853 Incident logs were not completed and maintained as required. Completed incident reports on file were not recorded on the facility's incident log. The violation was corrected when the administrator completed the incident log with incidents that had not been recorded on the form. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection on file was completed on September 2, 2024. The violation was corrected when the administrator conducted during the visit. .0605(q) 873 Center staff did not follow the EMC plan. During an incident that occurred on November 25, 2024 in space #4, the alternate person listed on the facility's Emergency Medical Care Plan did not determine the degree of care needed. The persons listed as responsible for notification of parents or emergency contact of an incident did not contact parents of a child who was injured during the incident that occurred on November 25, 2024. 10A NCAC 09.0802(a) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident form completed for an incident that occurred on November 25, 2024 with a one year old child was not mailed to a DCDEE representative within seven days after the incident when medical treatment was required. The violation was corrected when the administrator provided a copy of the incident form during the visit.. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 24, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Emergency Medical Care Plan: A violation was cited for the emergency medical plan not being followed. Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. Refer to child care rule 10A NCAC 09 .0802. Monthly Playground Inspection: A violation for the monthly playground inspection not being completed was cited during today’s visit. Proving a safe environment is important for children’s growth and development. I encouraged the administrator to schedule monthly playground/outdoor inspections on the facility calendar to ensure inspections are conducted monthly. You may find more information regarding monthly outdoor inspections in Child Care Rules .0605 (q). Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 1224-048L Visit Date: 12/10/2024 Number Present: 14 Completed Date: 12/10/2024 Age: From 0 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed September 25, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed October 2, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. There is a concern that staff did not respond appropriately to an injury to an infant’s eye which may have required medical attention. Lonnie Coulter, administrator, was present and accompanied me while observing the indoor area. The outdoor area was not monitored due to active precipitation. Preschool aged children were playing with age-appropriate materials in each classroom space. I observed children stacking soft vinyl blocks and pretending to read books in the cozy area in space #4. In space #2, the teacher was assisting children with toilet training and hand washing. Children in space #1 were observed cutting on the perforated lines and coloring the letter of the day. The teacher was engaged in conversations with children who were cooking pretend meals in dramatic play. In preparation for mealtime, staff monitored children who completed personal care routines and hand washing. For lunch, children were served turkey meatballs, corn, diced peaches, whole wheat sliced bread, and milk. Following lunch, children were observed resting on individual cots with clean linen as soft lullabies played. The most recent fire drill and lockdown emergency drill was conducted on November 7, 2024. The most current monthly playground inspection was completed on September 2, 2024. A staff and training worksheet was completed for two (2) new employees and staff files were monitored. The allegation was discussed with L. Coulter regarding an incident that occurred on November 25, 2024 with a one year old child enrolled in space #4. I interviewed one staff member who were present in the classroom at the time of the incident and the alternate person listed on the facility’s Emergency Medical Care Plan. L. Coulter stated that he was in and out of the facility most of the day running errands and was not made aware of any incidents that occurred at the facility that day. Mr. Coulter stated that following his return after 3pm from school-age transportation pick up, the teacher made him aware of the incident. Mr. Coulter stated the child’s parent arrived at the facility at the same time. The teacher, who witnessed the incident at approximately 9:40am, stated the child was trying to run when he tripped and fell, hitting his face/eye on the corner of the infant feeding chair. The teacher stated she noticed the child’s eye swelling and asked the alternate staff member for an ice pack at approximately 10am. The teacher stated she informed the alternate staff member who was listed on the EMC plan of the incident however the parents nor the emergency contacts for the child were contacted. Based on observations, incident report and log, the EMC plan, and staff interviews, the allegation that staff did not respond appropriately to an injury of an infant’s eye which may have required medical attention is determined to be substantiated. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The incident that occurred on November 25, 2024 did not include all required information such as the child's last name, age, type of facility, medical treatment received, witness to the incident, and cause of injury. .0802 (e) 853 Incident logs were not completed and maintained as required. Completed incident reports on file were not recorded on the facility's incident log. The violation was corrected when the administrator completed the incident log with incidents that had not been recorded on the form. .0802(g)(1-6) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The most current monthly playground inspection on file was completed on September 2, 2024. The violation was corrected when the administrator conducted during the visit. .0605(q) 873 Center staff did not follow the EMC plan. During an incident that occurred on November 25, 2024 in space #4, the alternate person listed on the facility's Emergency Medical Care Plan did not determine the degree of care needed. The persons listed as responsible for notification of parents or emergency contact of an incident did not contact parents of a child who was injured during the incident that occurred on November 25, 2024. 10A NCAC 09.0802(a) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident form completed for an incident that occurred on November 25, 2024 with a one year old child was not mailed to a DCDEE representative within seven days after the incident when medical treatment was required. The violation was corrected when the administrator provided a copy of the incident form during the visit.. .0802(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 24, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Emergency Medical Care Plan: A violation was cited for the emergency medical plan not being followed. Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. Refer to child care rule 10A NCAC 09 .0802. Monthly Playground Inspection: A violation for the monthly playground inspection not being completed was cited during today’s visit. Proving a safe environment is important for children’s growth and development. I encouraged the administrator to schedule monthly playground/outdoor inspections on the facility calendar to ensure inspections are conducted monthly. You may find more information regarding monthly outdoor inspections in Child Care Rules .0605 (q). Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 11 Completed Date: 9/25/2024 Age: From 0 To 5 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit including Health and Safety training requirements. The previous Annual Compliance Visit was completed October 4, 2023, and prior to today’s visit, the eighteen-month compliance history score was 89%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter. Current Inspections are as follows: Sanitation Classification of superior completed January 9, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. Lonnie Coulter, Manager, was present and accompanied me while observing the indoor and outdoor areas. I observed preschool aged children engaged in free choice activities both indoors and outdoors. In space #4, infants were observed completing hand washing routines as the teacher assisted them. Children pretended to read books in the cozy area and played with table top toys. In space #2, children played with unit blocks and vehicles, cooking pretend meals in dramatic play, and playing with manipulatives such as connecting blocks on the carpet. I observed staff assist children with toileting and hand washing before transitioning to outdoor play area. Outdoors, staff and children had a relay race, rode wheeled push/pull toys, and climbed on portable slides. Upon return indoors staff read books to children and prepared for mealtime by completing personal care routines and hand washing. For lunch, the cook served baked chicken drumettes, baked beans, pineapple tidbits, sliced wheat bread, and milk. I observed children resting on individual cots with clean linen as teachers monitored them. Soft instrumental children’s music played throughout the facility during rest time. The most recent fire drill was completed September 9, 2024 and monthly outdoor inspection was completed on September 2, 2024. A shelter-in-place emergency drill was completed on August 22, 2024. A checklist was used to note the requirements I monitored today. The facility’s Staff and Training Worksheets were received on September 20, 2024 and updated during today’s visit. Four (4) children records were reviewed and all staff files were monitored. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Accessible to children in space #4, the area rug in the cozy area was raveling along the edges. The violation was corrected when a staff member removed the damaged rug and replaced it with a rug in good repair. 15A NCAC 18A .2824(a)&(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children in space #2, a plastic bag of baby wipes and a box of plastic gloves were stored on the diapering surface. The violation was corrected when the operator placed the wipes and gloves on a shelf above the diapering station. .0604(q) 1123 All vehicles used to transport children were not free of hazards. A safety bar on the double doors of vehicle #299950 was missing and the holes exposed sharp metal edges. On vehicle #4998, the door panel was not secure and prevented the sliding door from opening completely. The violation was corrected when the operator covered the holes and the door panel was secured in place making the sliding door operable. 10A NCAC 09 .1002(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. Mr. Coulter stated that he is interested in the Rated License Reassessment in the near future. With hiring new staff and a new administrator, Mr. Coulter believes the program would qualify for higher points in education. During today’s visit I monitored staff’s education in WORKS and observed three (3) staff members were not in the system. Mr. Coulter stated he has started assisting staff with ordering and submitting transcripts to WORKS to be evaluated. I suggested Mr. Coulter submit an application for Rated License Reassessment to me when the facility is ready. Also during today’s visit, I received completed Preservice Requirements for Administrator of a Child Care Center and Legal Designee form for S. Baker who was hired as the new administrator on September 16, 2024. Mr. Coulter also submitted a preservice form for himself as a Level 1 administrator. Ms. Baker stated she applied for transcripts to be evaluated as an administrator in WORKS on September 24, 2024. Facility Specific TA/Consultation/Reminders: Floor Coverings: The violation for floor coverings not being in good repair was cited today. Providing a safe environment is important for children’s growth and development. I shared that additional information regarding Safe Environments for Child Care Centers can be found in Child Care Sanitation Rules 15A NCAC 18A.2824(a&b). We also discussed the following strategies for achieving and maintaining compliance: review the rule section with staff at your next staff meeting and have staff report hazardous issues to administration staff immediately. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards such as plastics that were accessible to children under three years of age. I recommended the administrator train staff to remove all materials accessible to children that could be choking hazards in all spaces used for children under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). DCDEE WORKS: I reminded Mr. Coulter to assist new and existing staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov. Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 11 Completed Date: 9/25/2024 Age: From 0 To 5 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit including Health and Safety training requirements. The previous Annual Compliance Visit was completed October 4, 2023, and prior to today’s visit, the eighteen-month compliance history score was 89%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter. Current Inspections are as follows: Sanitation Classification of superior completed January 9, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. Lonnie Coulter, Manager, was present and accompanied me while observing the indoor and outdoor areas. I observed preschool aged children engaged in free choice activities both indoors and outdoors. In space #4, infants were observed completing hand washing routines as the teacher assisted them. Children pretended to read books in the cozy area and played with table top toys. In space #2, children played with unit blocks and vehicles, cooking pretend meals in dramatic play, and playing with manipulatives such as connecting blocks on the carpet. I observed staff assist children with toileting and hand washing before transitioning to outdoor play area. Outdoors, staff and children had a relay race, rode wheeled push/pull toys, and climbed on portable slides. Upon return indoors staff read books to children and prepared for mealtime by completing personal care routines and hand washing. For lunch, the cook served baked chicken drumettes, baked beans, pineapple tidbits, sliced wheat bread, and milk. I observed children resting on individual cots with clean linen as teachers monitored them. Soft instrumental children’s music played throughout the facility during rest time. The most recent fire drill was completed September 9, 2024 and monthly outdoor inspection was completed on September 2, 2024. A shelter-in-place emergency drill was completed on August 22, 2024. A checklist was used to note the requirements I monitored today. The facility’s Staff and Training Worksheets were received on September 20, 2024 and updated during today’s visit. Four (4) children records were reviewed and all staff files were monitored. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. Accessible to children in space #4, the area rug in the cozy area was raveling along the edges. The violation was corrected when a staff member removed the damaged rug and replaced it with a rug in good repair. 15A NCAC 18A .2824(a)&(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children in space #2, a plastic bag of baby wipes and a box of plastic gloves were stored on the diapering surface. The violation was corrected when the operator placed the wipes and gloves on a shelf above the diapering station. .0604(q) 1123 All vehicles used to transport children were not free of hazards. A safety bar on the double doors of vehicle #299950 was missing and the holes exposed sharp metal edges. On vehicle #4998, the door panel was not secure and prevented the sliding door from opening completely. The violation was corrected when the operator covered the holes and the door panel was secured in place making the sliding door operable. 10A NCAC 09 .1002(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today were corrected immediately therefore a compliance letter is not required. Mr. Coulter stated that he is interested in the Rated License Reassessment in the near future. With hiring new staff and a new administrator, Mr. Coulter believes the program would qualify for higher points in education. During today’s visit I monitored staff’s education in WORKS and observed three (3) staff members were not in the system. Mr. Coulter stated he has started assisting staff with ordering and submitting transcripts to WORKS to be evaluated. I suggested Mr. Coulter submit an application for Rated License Reassessment to me when the facility is ready. Also during today’s visit, I received completed Preservice Requirements for Administrator of a Child Care Center and Legal Designee form for S. Baker who was hired as the new administrator on September 16, 2024. Mr. Coulter also submitted a preservice form for himself as a Level 1 administrator. Ms. Baker stated she applied for transcripts to be evaluated as an administrator in WORKS on September 24, 2024. Facility Specific TA/Consultation/Reminders: Floor Coverings: The violation for floor coverings not being in good repair was cited today. Providing a safe environment is important for children’s growth and development. I shared that additional information regarding Safe Environments for Child Care Centers can be found in Child Care Sanitation Rules 15A NCAC 18A.2824(a&b). We also discussed the following strategies for achieving and maintaining compliance: review the rule section with staff at your next staff meeting and have staff report hazardous issues to administration staff immediately. Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards such as plastics that were accessible to children under three years of age. I recommended the administrator train staff to remove all materials accessible to children that could be choking hazards in all spaces used for children under three years old. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). DCDEE WORKS: I reminded Mr. Coulter to assist new and existing staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. School-aged Professional Development Opportunities: The Cumberland County Partnership for Children is sponsoring the “Let’s Get Connected” The School Aged Connection. The in-person event focuses on creating a safe and inclusive community for sharing and learning new concepts. This learning event is for directors and school-age staff only (newly hired and/or seasoned Group Leaders). Training topics to be covered are: growth and development, classroom management, learning environments, building relationships, safety and wellness, positive behaviors, activity planning, and sanitation. For more information on how to register, contact Mary Anders, Lead Coach, at manders@ccpfc.org or (910)826-3018. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov. Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Family Child Care Home. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to: oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0824-455L Visit Date: 9/6/2024 Number Present: 35 Completed Date: 9/6/2024 Age: From 1 To 5 Total Minutes: 210 Time In: 01:00 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed October 4, 2023, and prior to today’s visit, the eighteen-month compliance history score was 90%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed January 9, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. There are concerns that children are not being adequately supervised. Lonnie Coulter, Manager, was present and accompanied me while observing the indoor and outdoor areas. Preschool aged children were observed resting on individual cots with clean linen as teachers monitored them. During the visit, L. Coulter and one staff member left the facility to pick up school-aged children. Upon arrival, staff monitored children as they placed their belongings in individual cubbies and completed hand washing in preparation for mealtime. For snack, children were served fresh orange slices, saltine crackers, and water. The allegation was discussed with L. Coulter. I interviewed one group leader who was assigned to care for school-aged children. Both L. Coulter and the staff member were aware of the allegation. The group leader stated that she was the only staff member on the playground with approximately 5 children who played basketball, climbed on the jungle gym, and were digging in the sand underneath the jungle gym searching for pebbles. The group leader stated she stood near the basketball goal interacting with and observing children as they played. The group leader stated at no time did she observed any inappropriate behavior or interactions between children. I observed the playground was equipped with a child sized folding picnic table, a basketball goal, and a jungle gym surrounded by sand for surfacing. The entire playground area for all ages is surrounded by a chain-linked fence and separate chain-linked fences separate the toddler, preschool, and school-aged outdoor play areas. L. Coulter stated the two groups of school-aged children are not on the playground together and have separate outdoor schedules. Based on observations, attendance records, daily sign in/out documents, and staff interviews, it was determined that children are not being adequately supervised is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The most current fire drill on file was conducted on July 31, 2024. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to preschool children in space #1, a bucket of used mop water was stored in an unlocked room in space #2, near the bathrooms shared by both spaces. The violation was corrected when the administrator removed the mop bucket and placed it in a locked room. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 20, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. Monthly Fire Drills: A violation was cited for not conducting monthly fire drills. The most current fire drill July 31, 2024. To maintain a safe and healthy environment, a fire drill shall be conducted every month. Refer to child care rule 10A NCAC 09 .0102. We discussed strategies of scheduling drills on a calendar and on the fire drill documentation log. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: 0824-455L Visit Date: 9/6/2024 Number Present: 35 Completed Date: 9/6/2024 Age: From 1 To 5 Total Minutes: 210 Time In: 01:00 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Annual Compliance Visit was completed October 4, 2023, and prior to today’s visit, the eighteen-month compliance history score was 90%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed January 9, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. There are concerns that children are not being adequately supervised. Lonnie Coulter, Manager, was present and accompanied me while observing the indoor and outdoor areas. Preschool aged children were observed resting on individual cots with clean linen as teachers monitored them. During the visit, L. Coulter and one staff member left the facility to pick up school-aged children. Upon arrival, staff monitored children as they placed their belongings in individual cubbies and completed hand washing in preparation for mealtime. For snack, children were served fresh orange slices, saltine crackers, and water. The allegation was discussed with L. Coulter. I interviewed one group leader who was assigned to care for school-aged children. Both L. Coulter and the staff member were aware of the allegation. The group leader stated that she was the only staff member on the playground with approximately 5 children who played basketball, climbed on the jungle gym, and were digging in the sand underneath the jungle gym searching for pebbles. The group leader stated she stood near the basketball goal interacting with and observing children as they played. The group leader stated at no time did she observed any inappropriate behavior or interactions between children. I observed the playground was equipped with a child sized folding picnic table, a basketball goal, and a jungle gym surrounded by sand for surfacing. The entire playground area for all ages is surrounded by a chain-linked fence and separate chain-linked fences separate the toddler, preschool, and school-aged outdoor play areas. L. Coulter stated the two groups of school-aged children are not on the playground together and have separate outdoor schedules. Based on observations, attendance records, daily sign in/out documents, and staff interviews, it was determined that children are not being adequately supervised is unsubstantiated. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violation(s) were observed: Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The most current fire drill on file was conducted on July 31, 2024. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Accessible to preschool children in space #1, a bucket of used mop water was stored in an unlocked room in space #2, near the bathrooms shared by both spaces. The violation was corrected when the administrator removed the mop bucket and placed it in a locked room. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on September 20, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Storage of Hazardous Items: The violation for storage of hazardous items was cited today. Properly storing hazardous materials is important because if in reach of children, may present a poison hazard if ingested, inhaled, or handled. I shared that additional information regarding the storage of medication can be found in Child Care Sanitation Rule 15A NCAC 18A.2820(b). A copy of the “Hazardous Items Storage for Child Care” resource may be obtained from our website. We also discussed the following strategies for achieving and maintaining compliance: review the resource with staff at your next staff meeting; remind staff to check behind the other; and periodically check classroom spaces throughout the day to ensure all hazardous items are locked. Monthly Fire Drills: A violation was cited for not conducting monthly fire drills. The most current fire drill July 31, 2024. To maintain a safe and healthy environment, a fire drill shall be conducted every month. Refer to child care rule 10A NCAC 09 .0102. We discussed strategies of scheduling drills on a calendar and on the fire drill documentation log. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 4/17/2024 Number Present: 16 Completed Date: 4/17/2024 Age: From 1 To 5 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous Annual Compliance Visit was completed October 4, 2023, and prior to today’s visit, the eighteen-month compliance history score was 90%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed January 9, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. Lonnie Coulter, Manager/Administrator, was present and accompanied me while observing the indoor and outdoor areas. Preschool-aged children were observed in free choice activities in interest centers both indoors and outdoors. In space #3¸toddlers were observed playing with stackable blocks, shape sorters, and reading books. Children in space #1 were engaged in building towers with unit blocks while wearing construction dress up clothes. Teachers assisted children with putting together framed puzzles, playing with gears, and cooking pretend meals in dramatic play. Lunch, prepared and served by L. Coulter, consisted of hamburger patties, mixed peas and carrots, pineapple tidbits, sliced wheat bread, and milk. Following lunch, staff assisted children with personal care routines, diapering, and handwashing as they prepared for rest time. Soft music played as children rested on their individual cots on clean linen. A Staff and Training Worksheet were completed during today’s visit for two (2) new staff members. Recognizing and Responding to Suspicions of Child Maltreatment training was not completed for one staff member within 90 days of being hired. CPR/First Aid and other special trainings were monitored for all staff. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violations were observed: Violation Number Comment Rule 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member M.M. hired 11/27/2023, did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff members F.A. and S.W. did not complete the health and safety training within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 1, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Classroom Observation: During today’s visit, I observed the preschool classroom from approximately 9:55am until 10:15am. Teachers were positioned in areas throughout the classroom to supervise children and be able to assist when necessary. Low, open shelving containing labeled clear bins were stationed around the classroom making materials readily available to children. I observed a teacher assist a child with cleaning their runny nose and completing hand washing routines in the bathroom located inside the classroom. A group of children were observed sitting at child-sized tables playing with puzzles, colorful wooden shapes, and alphabet dinosaur puzzles. One teacher assisted a child with matching upper and lower case alphabet dinosaurs. “You’re doing a great job [child’s name]. You recognize your letters! What color do you have here? What shape do you have? That’s right, it’s blue!” The teacher encouraged children by giving them a high five and saying “way to go!”. I discussed with the administrator the positive interactions and various learning opportunities available to children throughout the classroom. I encouraged teachers to be flexible in the posted schedule specifically with weather does not permit outdoor play. I recommend staff have children engaged in gross motor activities indoors such as dancing, jumping, hoping, and skipping. I recommend staff remain flexible in activities based on children’s interest and attention span. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statement or question and encourage peer conversations. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). I reminded Mr. Coulter to assist new staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 4/17/2024 Number Present: 16 Completed Date: 4/17/2024 Age: From 1 To 5 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous Annual Compliance Visit was completed October 4, 2023, and prior to today’s visit, the eighteen-month compliance history score was 90%, which exceeds requirements as outlined in North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed January 9, 2024. Fire Classification of approved for daytime and overnight care completed January 29, 2024. Lonnie Coulter, Manager/Administrator, was present and accompanied me while observing the indoor and outdoor areas. Preschool-aged children were observed in free choice activities in interest centers both indoors and outdoors. In space #3¸toddlers were observed playing with stackable blocks, shape sorters, and reading books. Children in space #1 were engaged in building towers with unit blocks while wearing construction dress up clothes. Teachers assisted children with putting together framed puzzles, playing with gears, and cooking pretend meals in dramatic play. Lunch, prepared and served by L. Coulter, consisted of hamburger patties, mixed peas and carrots, pineapple tidbits, sliced wheat bread, and milk. Following lunch, staff assisted children with personal care routines, diapering, and handwashing as they prepared for rest time. Soft music played as children rested on their individual cots on clean linen. A Staff and Training Worksheet were completed during today’s visit for two (2) new staff members. Recognizing and Responding to Suspicions of Child Maltreatment training was not completed for one staff member within 90 days of being hired. CPR/First Aid and other special trainings were monitored for all staff. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violations were observed: Violation Number Comment Rule 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member M.M. hired 11/27/2023, did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff members F.A. and S.W. did not complete the health and safety training within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 1, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Classroom Observation: During today’s visit, I observed the preschool classroom from approximately 9:55am until 10:15am. Teachers were positioned in areas throughout the classroom to supervise children and be able to assist when necessary. Low, open shelving containing labeled clear bins were stationed around the classroom making materials readily available to children. I observed a teacher assist a child with cleaning their runny nose and completing hand washing routines in the bathroom located inside the classroom. A group of children were observed sitting at child-sized tables playing with puzzles, colorful wooden shapes, and alphabet dinosaur puzzles. One teacher assisted a child with matching upper and lower case alphabet dinosaurs. “You’re doing a great job [child’s name]. You recognize your letters! What color do you have here? What shape do you have? That’s right, it’s blue!” The teacher encouraged children by giving them a high five and saying “way to go!”. I discussed with the administrator the positive interactions and various learning opportunities available to children throughout the classroom. I encouraged teachers to be flexible in the posted schedule specifically with weather does not permit outdoor play. I recommend staff have children engaged in gross motor activities indoors such as dancing, jumping, hoping, and skipping. I recommend staff remain flexible in activities based on children’s interest and attention span. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statement or question and encourage peer conversations. Recognizing and Responding to Child Maltreatment: A violation was cited during today’s visit regarding Recognizing and Responding to Suspicions of Child Maltreatment training. As a reminder, administrators and all staff must complete the required training within 90 days of employment. I recommend administrators require new staff to complete the training requirement during new staff orientation to ensure it has been completed in a timely manner. A Health and Safety Training Record is also a reminder for staff to ensure the training has been completed. The training can be accessed at preventchildabusenc.org. More information can be found in the NC Child Care Rule 10A NCAC 09 .1102(g). I reminded Mr. Coulter to assist new staff members with enrolling and/or updating information in the DCDEE WORKS system using their individual NCIDs. Staff members will need to create a DCDEE WORKS account, upload required certificates, and submit their updated educational transcripts by mail or electronically. The portal is available online and may be accessed via the following link: https://dcdee.works.nc.gov/. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ELFLAND DAY CARE & FUN LEARNING CENTER Facility ID: 26002400 Consultant: YOLANDA PRIDGEN Operation Type: Center Case Number: Visit Date: 10/4/2023 Number Present: 14 Completed Date: 10/4/2023 Age: From 0 To 4 Total Minutes: 315 Time In: 09:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit, including Health and Safety Training requirements. The previous Annual Compliance Visit was completed October 11, 2022, and prior to today’s visit, the eighteen-month compliance history score was 90%, which exceeds requirements by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a four (4) Star License issued January 24, 2022. The License was based on the program earning five (5) points in education standards, six (6) points in program standards, and one (1) quality point by choosing to meet a programmatic option: Staff benefits package and Infrastructure of parent involvement. The information on record with DCDEE was verified as correct by Lonnie Coulter and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of superior completed December 12, 2022. Fire Classification of approved for day time and night care completed January 20, 2023. Lonnie Coulter, Manager, was present and accompanied me as I observed the indoor and outdoor areas. I observed preschool-aged children playing with age-appropriate materials both indoors and outdoors. Children in space #1 were observed playing a matching alphabet game with a teacher while a small group of children sorted pompoms on paper plates. A teacher interacted with children playing in dramatic play as they cooked pretend meals. In outdoor play area, children in space #2 climbed on portable slides, rode on push/pull toys, and running around chasing each other. Upon return indoors, staff assisted children with completing toileting routines and hand washing at the bathroom inside the classroom. In space #4, infants were observed sitting on the floor playing with soft toys and exploring the classroom area. One child was resting in their individual crib on clean linen. Lunch was prepared and served by the cook consisted of baked chicken drumettes, baked beans, diced pears, sliced bread, and milk. Following lunch, children completed hand washing routines before preparing for rest time. Children were observed resting on cots. A checklist was used to note the requirements I monitored today. The Staff and Training Worksheet was received by email on September 25, 2023 and was updated during today’s visit. The Children’s Record worksheet was completed for five children’s files monitored. L. Coulter informed me that L. Stokes was no longer employed as the administrator of the facility effective May 2, 2023. At the completion of the visit, the Visit Summary was reviewed with L. Coulter. The following violations were observed: Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Accessible to children in space #2, a box of plastic gloves were stored on an open shelf and bags of wipes were stored in children's cubbies. .0604(q) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Two child booster seats used when transporting children expired in 2018 and 2021. .1002(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The EPR Plan was not updated with current staff that were assigned to tasks in case of an emergency. .0607(d)(10) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Documentation of the parent's receipt of the facility's smoking and tobacco restriction policy was not on file for child T.H. enrolled June 27, 2022. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on October 18, 2023, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Choking Hazards: A violation was cited during today’s visit for items that were potential choking hazards accessible to children under three years of age. I recommended teachers remove all materials accessible to children that could be a choking hazard in spaces used for children under three of age. I discussed with administrators to have staff check their classrooms for safety hazards prior to caring for children for the day to ensure no choking hazards are accessible to children. Additional information regarding plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart can be found in NC Child Care rule 10A NCAC .0604 (q). EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. As a reminder, a copy of updated children's applications, staff emergency contact information, and an updated EPR Plan must be included in the Ready to Go file. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .0607(d)(10). In reference to the facility, I reminded L. Coulter that a qualified administrator must be hired within six (6) months. Please submit to me within three (3) business days a completed copy of Preservice Requirement for Child Care Center Administrators and Legal Designee Forms once a new administrator is hired. July 2023 Child Care Rule Changes: The DCDEE is excited to share information about the July 2023 child care rule changes. The NC Child Care Commission revised rules related to staff/child ratios for multi-age groups; cooperative arrangements; and enhanced space requirements. These rule changes may or may not impact your facility. The multi-age group staff/child ratio changes support a previous rule change submitted by Early Head Start and the new rule for defining cooperative arrangements provides clarification to a previous change in statute. A new July 2023 New Rule/Rule Amendments Overview module has been added to the Child Care Rules Training on DCDEE Moodle. If you are unfamiliar with the Child Care Rule Rollout within Moodle, learn how to navigate Moodle. To access Moodle, you will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, register for an individual NCID at https://ncid.nc.gov/ncidsspr/. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Challenging Behaviors: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, c If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times