Diane'S Child Care AND Learning Center Inc.

G.S. 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: SANDRA JOHNSON Operation Type: Center Case Number: Visit Date: 5/19/2026 Number Present: 3 Completed Date: 5/19/2026 Age: From 3 To 5 Total Minutes: 260 Time In: 08:55 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed December 10, 2025, and prior to today’s visit, the eighteen-month compliance history score was 87%. This program currently operates with a four-star license issued to November 29, 2024. The License was based on the program earning seven points in education standards, two points in program standards, and one quality point by choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with the DCDEE was verified as correct by Doris Jones and the owner’s corporation status was verified on the Secretary of State’s website as Current and Active. Current Inspections are as follows: Sanitation Classification of Superior completed 8/4/2025. Fire Classification of Approved for daytime care only 7/10/2025. Upon my arrival, I was greeted by Lead Teacher in space #1b. The children in space #1b were observed sitting at child size table participating in a small group activity. Lunch served today was noodles, hotdogs, peaches, spinach, bread, and milk. An observation was completed from 9:10a.m. to 9:25a.m., the children were observed participating in a small group activity. The teacher was assisting the children as they were writing, coloring, and doing a review of numbers in their individual activity books. They used crayons to write, color, and draw. The teacher assisted them with identifying the shapes they were coloring. They counted the number of items on each page in their books. They talked about where stars are found. What time of day do you see stars? What color did they think stars were? At the completion of the visit, the Visit Summary was reviewed with Ms. Jones. The following violations were observed. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1b, the current activity plan was dated for 5/4-8/2026. In space #3, the activity plan did not have a date. This was corrected with the administrator posting the current activity plans in both space #1b and #3 GS 110-91(12); .0508(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The administrator did not complete and submit required forms for a criminal background check prior to the expiration date of 4/19/2026. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. The administrator did not have a valid qualification letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility did not have a ABCMS roster available for review. G.S. 110-90.2 & .2703(r) 9999 A violation was found for which there is no item number. In space #1b, there was a gallon of vitamin D milk that had and expiration date of 5/17/2026. This was corrected by the milk being removed, discarded, and replace with a gallon of milk with an expiration date of 6/3/2026. This a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 2, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to me. Name Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.Johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited for the qualification letter not being on file for review. It is required for all staff working with children to have a qualification letter on file for review. Refer to NC Child Care Rule G.S. 110-90.2(b) & (d) & .2703(e). We discussed the following strategies: Make sure all staff working in the facility and the classroom has a Criminal Background Check completed and the qualification letter on file for review. Upon review of the staff previous staff and training worksheet, D. Jones was informed that her criminal background check had expired on 4/19/2026. It was confirmed that her qualification letter expired as of 4/19/2026 on the CBC website. It was also confirmed that D. Jones had not submitted required forms for the current CBC. I informed D. Jones that she must complete the required forms and submit to the CBC Unit to obtain a current qualification letter. A violation was cited during today’s visit regarding child care operator did not notify the Division of any new child care providers who were hired or moved into the child care facility within five business days. Refer to G.S. 110-90.2(a)(2). We discussed that it is a requirement to provide the Division through the ABCMS Portal of staff who have been hired at the facility within five business days. During my observations today, the children were engaged in the group activity they were participating in. The children also were assisted in the activity by the teacher. The children asked questions and shared what they knew when the teacher asked questions like. Where are stars found? When are you able to see stars? What color do you think a star is? Reminders: Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. The Child Care Health Consultant provides support in the following areas, but not limited to oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For additional information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/aboutcchc/ Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.go Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at Sandra.Johnson@dhhs.nc.gov or (910) 408-8985 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: SANDRA JOHNSON Operation Type: Center Case Number: Visit Date: 5/19/2026 Number Present: 3 Completed Date: 5/19/2026 Age: From 3 To 5 Total Minutes: 260 Time In: 08:55 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed December 10, 2025, and prior to today’s visit, the eighteen-month compliance history score was 87%. This program currently operates with a four-star license issued to November 29, 2024. The License was based on the program earning seven points in education standards, two points in program standards, and one quality point by choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with the DCDEE was verified as correct by Doris Jones and the owner’s corporation status was verified on the Secretary of State’s website as Current and Active. Current Inspections are as follows: Sanitation Classification of Superior completed 8/4/2025. Fire Classification of Approved for daytime care only 7/10/2025. Upon my arrival, I was greeted by Lead Teacher in space #1b. The children in space #1b were observed sitting at child size table participating in a small group activity. Lunch served today was noodles, hotdogs, peaches, spinach, bread, and milk. An observation was completed from 9:10a.m. to 9:25a.m., the children were observed participating in a small group activity. The teacher was assisting the children as they were writing, coloring, and doing a review of numbers in their individual activity books. They used crayons to write, color, and draw. The teacher assisted them with identifying the shapes they were coloring. They counted the number of items on each page in their books. They talked about where stars are found. What time of day do you see stars? What color did they think stars were? At the completion of the visit, the Visit Summary was reviewed with Ms. Jones. The following violations were observed. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1b, the current activity plan was dated for 5/4-8/2026. In space #3, the activity plan did not have a date. This was corrected with the administrator posting the current activity plans in both space #1b and #3 GS 110-91(12); .0508(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The administrator did not complete and submit required forms for a criminal background check prior to the expiration date of 4/19/2026. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. The administrator did not have a valid qualification letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility did not have a ABCMS roster available for review. G.S. 110-90.2 & .2703(r) 9999 A violation was found for which there is no item number. In space #1b, there was a gallon of vitamin D milk that had and expiration date of 5/17/2026. This was corrected by the milk being removed, discarded, and replace with a gallon of milk with an expiration date of 6/3/2026. This a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 2, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to me. Name Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.Johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited for the qualification letter not being on file for review. It is required for all staff working with children to have a qualification letter on file for review. Refer to NC Child Care Rule G.S. 110-90.2(b) & (d) & .2703(e). We discussed the following strategies: Make sure all staff working in the facility and the classroom has a Criminal Background Check completed and the qualification letter on file for review. Upon review of the staff previous staff and training worksheet, D. Jones was informed that her criminal background check had expired on 4/19/2026. It was confirmed that her qualification letter expired as of 4/19/2026 on the CBC website. It was also confirmed that D. Jones had not submitted required forms for the current CBC. I informed D. Jones that she must complete the required forms and submit to the CBC Unit to obtain a current qualification letter. A violation was cited during today’s visit regarding child care operator did not notify the Division of any new child care providers who were hired or moved into the child care facility within five business days. Refer to G.S. 110-90.2(a)(2). We discussed that it is a requirement to provide the Division through the ABCMS Portal of staff who have been hired at the facility within five business days. During my observations today, the children were engaged in the group activity they were participating in. The children also were assisted in the activity by the teacher. The children asked questions and shared what they knew when the teacher asked questions like. Where are stars found? When are you able to see stars? What color do you think a star is? Reminders: Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. The Child Care Health Consultant provides support in the following areas, but not limited to oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For additional information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/aboutcchc/ Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.go Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at Sandra.Johnson@dhhs.nc.gov or (910) 408-8985 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: SANDRA JOHNSON Operation Type: Center Case Number: Visit Date: 5/19/2026 Number Present: 3 Completed Date: 5/19/2026 Age: From 3 To 5 Total Minutes: 260 Time In: 08:55 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was completed December 10, 2025, and prior to today’s visit, the eighteen-month compliance history score was 87%. This program currently operates with a four-star license issued to November 29, 2024. The License was based on the program earning seven points in education standards, two points in program standards, and one quality point by choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with the DCDEE was verified as correct by Doris Jones and the owner’s corporation status was verified on the Secretary of State’s website as Current and Active. Current Inspections are as follows: Sanitation Classification of Superior completed 8/4/2025. Fire Classification of Approved for daytime care only 7/10/2025. Upon my arrival, I was greeted by Lead Teacher in space #1b. The children in space #1b were observed sitting at child size table participating in a small group activity. Lunch served today was noodles, hotdogs, peaches, spinach, bread, and milk. An observation was completed from 9:10a.m. to 9:25a.m., the children were observed participating in a small group activity. The teacher was assisting the children as they were writing, coloring, and doing a review of numbers in their individual activity books. They used crayons to write, color, and draw. The teacher assisted them with identifying the shapes they were coloring. They counted the number of items on each page in their books. They talked about where stars are found. What time of day do you see stars? What color did they think stars were? At the completion of the visit, the Visit Summary was reviewed with Ms. Jones. The following violations were observed. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1b, the current activity plan was dated for 5/4-8/2026. In space #3, the activity plan did not have a date. This was corrected with the administrator posting the current activity plans in both space #1b and #3 GS 110-91(12); .0508(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). The administrator did not complete and submit required forms for a criminal background check prior to the expiration date of 4/19/2026. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. The administrator did not have a valid qualification letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility did not have a ABCMS roster available for review. G.S. 110-90.2 & .2703(r) 9999 A violation was found for which there is no item number. In space #1b, there was a gallon of vitamin D milk that had and expiration date of 5/17/2026. This was corrected by the milk being removed, discarded, and replace with a gallon of milk with an expiration date of 6/3/2026. This a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 2, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to me. Name Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.Johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited for the qualification letter not being on file for review. It is required for all staff working with children to have a qualification letter on file for review. Refer to NC Child Care Rule G.S. 110-90.2(b) & (d) & .2703(e). We discussed the following strategies: Make sure all staff working in the facility and the classroom has a Criminal Background Check completed and the qualification letter on file for review. Upon review of the staff previous staff and training worksheet, D. Jones was informed that her criminal background check had expired on 4/19/2026. It was confirmed that her qualification letter expired as of 4/19/2026 on the CBC website. It was also confirmed that D. Jones had not submitted required forms for the current CBC. I informed D. Jones that she must complete the required forms and submit to the CBC Unit to obtain a current qualification letter. A violation was cited during today’s visit regarding child care operator did not notify the Division of any new child care providers who were hired or moved into the child care facility within five business days. Refer to G.S. 110-90.2(a)(2). We discussed that it is a requirement to provide the Division through the ABCMS Portal of staff who have been hired at the facility within five business days. During my observations today, the children were engaged in the group activity they were participating in. The children also were assisted in the activity by the teacher. The children asked questions and shared what they knew when the teacher asked questions like. Where are stars found? When are you able to see stars? What color do you think a star is? Reminders: Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. The Child Care Health Consultant provides support in the following areas, but not limited to oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For additional information areas, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/aboutcchc/ Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.go Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at Sandra.Johnson@dhhs.nc.gov or (910) 408-8985 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: SANDRA JOHNSON Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 8 Completed Date: 12/10/2025 Age: From 1 To 4 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit to include Health and Safety Trainings. The previous Annual Compliance Visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%. This program currently operates with a four-star license issued to November 29, 2024. The License was based on the program earning seven points in education standards, two points in program standards, and one quality point by choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with the DCDEE was verified as correct by Doris Jones and the owner’s corporation status was verified on the Secretary of State’s website as Administrative Dissolutions. Current Inspections are as follows: Sanitation Classification of Superior completed 8/4/2025. Fire Classification of Approved for daytime care only 7/10/2025. Upon my arrival, I was greeted by Ms. Jones. The children were observed sitting at child size tables having breakfast. After breakfast the children transition from breakfast to bathroom routines and then free choice play. Children were observed playing with wooden blocks, manipulative toys, and puzzles. At the completion of the visit, the Visit Summary was reviewed with Ms. Jones. The following violations were observed. Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The Owner, Diane's Child Care and Learning Center Inc., was administratively dissolved effective September 26, 2025. for failing to comply with requirements set forth by the North Carolina Secretary of State. GS 110-91 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There were not annual staff evaluation on file since the last annual compliance visit completed in 2024. 10A NCAC 09 .0514(f) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One staff did not have Shaken Baby Syndrome and Abusive Head Trauma Policy on file. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have Recognizing and Responding on file within 90 days of employment. Hire date 8/24/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not complete the health and safety trainings within one year of hire. Hire date 8/24/2024 .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff did not complete Recognizing and Responding to Suspicions of Child Maltreatment as part of the health and safety trainings within five years of previous trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 24, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to me. Name Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.Johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited for administratively dissolved on the North Carolina Secretary of States website. It is a requirement that the operator comply with all State laws, federal laws, and /or local ordinances that pertain to child health, safety, and welfare. Refer to General Statue 110-91. We discussed the following strategies: Note on a calendar when all annual reports and fees are to be submitted to North Carolina Secretary of State. As soon as you receive documents that request your reports and fees due, submit as soon as possible. During today’s visit the following information was reviewed and forms left for the Pathways to the Stars. (New QRIS), Education Standards for all positions of each staff member, Staff Information and Education Worksheet, CQI Plan, Family and Community Engagement Standards, Self Study, the Oris Pathways #1, and #2, Program Assessment document, and Classroom and instructional Quality for Centers, and Application for Assessment for a Rated License, and Rated License Assessment Request Review. Ms. Jone and Ms. McKethan and l reviewed all documents. She stated that she is looking to complete pathway #2 for the facility. I shared with Ms. Jone and Ms. McKethan that if they would like help with Pathway 2, she could reach out to me or apply for the Partnership for Children and request additional assistants. We discussed ensuring that all staff have submitted information for their Works account. I shared with her that she can reach out to me through email or via phone with any additional questions. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program has a copy of the publication. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Reminders: This is a reminder that your facility, Diane’s Child Care and Learning Center Inc. will have fourteen (14) days beginning December 11, 2025, to come in compliance with the North Carolina Secretary of State (N.C.S.S.), in regard to the corporation status being administratively dissolved. As President of Diane’s Child Care and Learning Center Inc., you are required by N.C.G.S. Section 55-14-21 to maintain your corporation status by submitting all required documents and fees in a timely manner. If your program is not in compliance with N.C.S.S., it may result in an Administrative Action against the facility Diane’s Child Care and Learning Center Inc. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please visit DCDEE’s website for the latest child care updates and information for child care at https://ncchildcare.ncdhhs.gov/ Please feel free to contact me at sandra.johnson@dhhs.nc.gov or 910-408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: SANDRA JOHNSON Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 8 Completed Date: 12/10/2025 Age: From 1 To 4 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit to include Health and Safety Trainings. The previous Annual Compliance Visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%. This program currently operates with a four-star license issued to November 29, 2024. The License was based on the program earning seven points in education standards, two points in program standards, and one quality point by choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with the DCDEE was verified as correct by Doris Jones and the owner’s corporation status was verified on the Secretary of State’s website as Administrative Dissolutions. Current Inspections are as follows: Sanitation Classification of Superior completed 8/4/2025. Fire Classification of Approved for daytime care only 7/10/2025. Upon my arrival, I was greeted by Ms. Jones. The children were observed sitting at child size tables having breakfast. After breakfast the children transition from breakfast to bathroom routines and then free choice play. Children were observed playing with wooden blocks, manipulative toys, and puzzles. At the completion of the visit, the Visit Summary was reviewed with Ms. Jones. The following violations were observed. Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The Owner, Diane's Child Care and Learning Center Inc., was administratively dissolved effective September 26, 2025. for failing to comply with requirements set forth by the North Carolina Secretary of State. GS 110-91 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There were not annual staff evaluation on file since the last annual compliance visit completed in 2024. 10A NCAC 09 .0514(f) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One staff did not have Shaken Baby Syndrome and Abusive Head Trauma Policy on file. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have Recognizing and Responding on file within 90 days of employment. Hire date 8/24/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not complete the health and safety trainings within one year of hire. Hire date 8/24/2024 .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff did not complete Recognizing and Responding to Suspicions of Child Maltreatment as part of the health and safety trainings within five years of previous trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 24, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to me. Name Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.Johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited for administratively dissolved on the North Carolina Secretary of States website. It is a requirement that the operator comply with all State laws, federal laws, and /or local ordinances that pertain to child health, safety, and welfare. Refer to General Statue 110-91. We discussed the following strategies: Note on a calendar when all annual reports and fees are to be submitted to North Carolina Secretary of State. As soon as you receive documents that request your reports and fees due, submit as soon as possible. During today’s visit the following information was reviewed and forms left for the Pathways to the Stars. (New QRIS), Education Standards for all positions of each staff member, Staff Information and Education Worksheet, CQI Plan, Family and Community Engagement Standards, Self Study, the Oris Pathways #1, and #2, Program Assessment document, and Classroom and instructional Quality for Centers, and Application for Assessment for a Rated License, and Rated License Assessment Request Review. Ms. Jone and Ms. McKethan and l reviewed all documents. She stated that she is looking to complete pathway #2 for the facility. I shared with Ms. Jone and Ms. McKethan that if they would like help with Pathway 2, she could reach out to me or apply for the Partnership for Children and request additional assistants. We discussed ensuring that all staff have submitted information for their Works account. I shared with her that she can reach out to me through email or via phone with any additional questions. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program has a copy of the publication. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Reminders: This is a reminder that your facility, Diane’s Child Care and Learning Center Inc. will have fourteen (14) days beginning December 11, 2025, to come in compliance with the North Carolina Secretary of State (N.C.S.S.), in regard to the corporation status being administratively dissolved. As President of Diane’s Child Care and Learning Center Inc., you are required by N.C.G.S. Section 55-14-21 to maintain your corporation status by submitting all required documents and fees in a timely manner. If your program is not in compliance with N.C.S.S., it may result in an Administrative Action against the facility Diane’s Child Care and Learning Center Inc. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please visit DCDEE’s website for the latest child care updates and information for child care at https://ncchildcare.ncdhhs.gov/ Please feel free to contact me at sandra.johnson@dhhs.nc.gov or 910-408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: SANDRA JOHNSON Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 8 Completed Date: 12/10/2025 Age: From 1 To 4 Total Minutes: 300 Time In: 09:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an annual compliance visit to include Health and Safety Trainings. The previous Annual Compliance Visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93%. This program currently operates with a four-star license issued to November 29, 2024. The License was based on the program earning seven points in education standards, two points in program standards, and one quality point by choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administrative work experience in a licensed program that can be verified by the Division. The information on record with the DCDEE was verified as correct by Doris Jones and the owner’s corporation status was verified on the Secretary of State’s website as Administrative Dissolutions. Current Inspections are as follows: Sanitation Classification of Superior completed 8/4/2025. Fire Classification of Approved for daytime care only 7/10/2025. Upon my arrival, I was greeted by Ms. Jones. The children were observed sitting at child size tables having breakfast. After breakfast the children transition from breakfast to bathroom routines and then free choice play. Children were observed playing with wooden blocks, manipulative toys, and puzzles. At the completion of the visit, the Visit Summary was reviewed with Ms. Jones. The following violations were observed. Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The Owner, Diane's Child Care and Learning Center Inc., was administratively dissolved effective September 26, 2025. for failing to comply with requirements set forth by the North Carolina Secretary of State. GS 110-91 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There were not annual staff evaluation on file since the last annual compliance visit completed in 2024. 10A NCAC 09 .0514(f) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One staff did not have Shaken Baby Syndrome and Abusive Head Trauma Policy on file. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff did not have Recognizing and Responding on file within 90 days of employment. Hire date 8/24/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not complete the health and safety trainings within one year of hire. Hire date 8/24/2024 .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff did not complete Recognizing and Responding to Suspicions of Child Maltreatment as part of the health and safety trainings within five years of previous trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 24, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to me. Name Sandra Johnson Child Care Consultant P.O. Box 64401 Fayetteville, NC 28306 Sandra.Johnson@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 TA: A violation was cited for administratively dissolved on the North Carolina Secretary of States website. It is a requirement that the operator comply with all State laws, federal laws, and /or local ordinances that pertain to child health, safety, and welfare. Refer to General Statue 110-91. We discussed the following strategies: Note on a calendar when all annual reports and fees are to be submitted to North Carolina Secretary of State. As soon as you receive documents that request your reports and fees due, submit as soon as possible. During today’s visit the following information was reviewed and forms left for the Pathways to the Stars. (New QRIS), Education Standards for all positions of each staff member, Staff Information and Education Worksheet, CQI Plan, Family and Community Engagement Standards, Self Study, the Oris Pathways #1, and #2, Program Assessment document, and Classroom and instructional Quality for Centers, and Application for Assessment for a Rated License, and Rated License Assessment Request Review. Ms. Jone and Ms. McKethan and l reviewed all documents. She stated that she is looking to complete pathway #2 for the facility. I shared with Ms. Jone and Ms. McKethan that if they would like help with Pathway 2, she could reach out to me or apply for the Partnership for Children and request additional assistants. We discussed ensuring that all staff have submitted information for their Works account. I shared with her that she can reach out to me through email or via phone with any additional questions. During today’s visit, I discussed access and use of the NCFELD book in the development of activity planning as required by NC Child Care Rule 10A NCAC .0508 Activity Schedules and Plans. Your program has a copy of the publication. Additionally, the publication is available on-line, free of charge, at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/N/NC_Foundations.pdf Training on use of the publication is available through our Partnership for Children, so please encourage Lead Teachers to visit their website ( https://ccpfc.org/ ) and complete the training. Reminders: This is a reminder that your facility, Diane’s Child Care and Learning Center Inc. will have fourteen (14) days beginning December 11, 2025, to come in compliance with the North Carolina Secretary of State (N.C.S.S.), in regard to the corporation status being administratively dissolved. As President of Diane’s Child Care and Learning Center Inc., you are required by N.C.G.S. Section 55-14-21 to maintain your corporation status by submitting all required documents and fees in a timely manner. If your program is not in compliance with N.C.S.S., it may result in an Administrative Action against the facility Diane’s Child Care and Learning Center Inc. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. Please visit DCDEE’s website for the latest child care updates and information for child care at https://ncchildcare.ncdhhs.gov/ Please feel free to contact me at sandra.johnson@dhhs.nc.gov or 910-408-8985 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 6/5/2025 Number Present: 15 Completed Date: 6/5/2025 Age: From 0 To 8 Total Minutes: 405 Time In: 09:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued November 29, 2024. The license was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #2 greeted me when I knocked on the door. Upon my arrival, fifteen (15) children, two (2) teachers, and the operator were present. Children were observed participating in free-choice and creative art activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1a, children were observed participating in free-choice activities. Children had access to soft toys, dolls, musical toys, manipulative toys, books, and soft blocks. Two diaper changes were observed, and all diapering procedures were followed. Documentation of visual sleep checks and infant feeding plans were available for review. Space #1b was closed due to the teacher being absent, but it was monitored for general health and safety requirements. The refrigerator was stored with expired yogurt and moldy strawberries. Bugs were observed crawling in the crevices of the refrigerator. The children enrolled in Space #1b were moved to Space #2. In Space #2, children were observed sitting at tables while participating in creative art activities. Four school-aged children were observed at a table with crayons and coloring books. Seven preschool-aged children were observed at a table with crayons and coloring sheets. The teacher said to the children, “The prettiest picture will get an apple.” Vonceil Rowles, Administrator, arrived at the facility at 11:35am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, green beans, mandarin oranges, sliced bread, and milk. A current attendance sheet for the school aged children was not initially available for review. An attendance sheet was created for the school aged children during today’s visit. Files for the enrolled school aged children were reviewed. One child did not have a file available for review. Two children did not have individual applications for enrollment on file. Four of the children's records had documents on file with another child care facility's name listed on them. Insects were observed crawling throughout the facility. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. Expired yogurt and moldy strawberries were stored in the refrigerator in Space #1b. When this was brought to the operator's attention, she immediately disposed of the items. 15A NCAC 18A .2806 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Insects were observed crawling throughout the facility. This is a violation of a requirement in 15A NCAC 18A .2806. GS 110-91 1301 Center did not maintain a record of daily attendance. Attendance for the school-aged children for the month of June was not initially available for review. The teacher in Space #2 created an attendance sheet for the school-aged children during today's visit. GS 110-91(9) 1302 Individual applications were not on file for each child. Two children (J.H. and K.H.) did not have individual applications for enrollment on file. 10A NCAC 09 .0801(a) 1327 Accurate records were not maintained for all children. Three children (J.H., K.H., and K.B.) had documentation from another child care facility on file. G.S. 110-91(9) 1328 Children's records were not made available for review. A child's record (M.H.) was not available for review. Later during the visit, the operator found the child's file in a bag outside of the facility. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Vermin Control A violation was cited today for bugs being observed throughout your facility. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices including pest exclusion, sanitation and clutter control, and elimination of conditions that are conducive to pest infestations. Child care programs should provide safe and effective control of insects, weeds, rodents, and other pests while minimizing risks to human health and the environment. This can be done by eliminating pest breeding areas, filling in cracks and crevices; holes in walls, floors, ceilings and water leads; repairing water damage; and removing clutter on the premises. More information about pest control can be found in child care sanitation rule 15A NCAC 18A .2831(b). Food Storage A violation was cited today for expired food being stored in your facility. Storage of food in a safe and sanitary manner helps prevent food contamination and keeps insects and rodents from entering the products. All food stored in the refrigerator should be tightly covered, wrapped, or otherwise protected from direct contact with other food. Any pre-prepared or leftover foods that are not likely to be served the following day should be labeled with the date of preparation before being placed in the refrigerator. Labeling of foods will inform the staff about the duration of storage, which foods to use first, and which foods to discard because the period of safe storage has passed. More information about food storage can be found in child care sanitation rule 15A NCAC 18A .2806. Attendance Records A violation was cited today for not maintaining a daily record of attendance for all enrolled children. Promoting the health and safety of individual children requires keeping records regarding supervision of each child in care. This standard ensures that the facility knows which children are receiving care at any given time and who is responsible for directly supervising each child. It also aids in the surveillance of staff/child ratios and provides data for program planning. More information about maintaining attendance records can be found in child care rules 10A NCAC 09 .0302(d)(3) and .0304(g). Children's Records Three violations were cited today for not maintaining accurate records of children. The health and safety of individual children requires that information regarding each child in care be kept and made available on a need-to-know basis. The facility should maintain a file for each child in one central location within the facility. This file should be kept in a confidential manner but should be immediately available to the child’s teacher, parent/guardian, and licensing authority upon request. We discussed the requirements for record retention. More information about maintaining children's records and record retention can be found in child care rules 10A NCAC 09 .0302(d)(2), .0304(g), and .2318. Infant/Toddler Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #1a. I encouraged V. Rowles to have teachers facilitate infants’ exploration by giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities because infants need to be interested and engaged to learn new things. Some strategies for facilitating exploration are: 1) initiating interactions, playing and talking to infants during routine play, mirroring behaviors; 2) giving infants opportunities to safely explore the classroom and things that interest them; 3) encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #2. Children were responsive to the teacher and the teacher was always aware of her surroundings. I suggested for the teacher to continue to have meaningful conversations and interactions with children. I encouraged the teacher to give children opportunities to respond to their statements or questions and encourage peer conversations. I suggested for the teacher to give each child individual praise about their artwork instead of making artwork competitive. School Age Observation I discussed with V. Rowles the results of my observations conducted in Space #2. I encouraged V. Rowles to have staff actively engage with children throughout the day. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Reminders: Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 25, 2025. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated inspection prior to the expiration date. Take the Survey: Help Us Prepare Your Pathway While the new QRIS rules are not yet effective, the Division is preparing for a gradual transition to the new requirements. Resources, forms, and training will be provided to support the transition to the new pathways to earn your Two- through Five-Star Rated License. To assist us in that process, we would love to hear from you! A survey was sent out to all licensed early care and education facilities. If you haven’t already done so, please consider completing it so we’ll know how we can best serve you in preparing for this transition. As a reminder, resources can be found on the QRIS Modernization page on the DCDEE website. To complete the survey, visit https://northchealth.az1.qualtrics.com/jfe/form/SV_3rxLoX0PcJUR5Qy. Healthy Social Behaviors Webinar: Transitions Transitions can be confusing and difficult for some children. Join this free Healthy Social Behaviors Helpline webinar to discuss strategies that can help children predict what to expect to make transitions smoother and engaging. The webinar will take place on June 17, 2025, from 7:00 – 8:00PM. The webinar can be accessed at https://ccrinc.zoom.us/j/3677997738. NCAEYC Advocacy Circle: A Space to be Heard Advocacy doesn’t have to be scary. The most influential change happens when passionate people get together to push for progress on a grassroots level. The North Carolina Association for the Education of Young Children Advocacy Circle is a safe space to team up with other early education professionals and discuss localized ways to help our profession thrive. The NCAEYC Advocacy Circle is open to all individuals passionate about early education in North Carolina. The event will take place on June 10, 2025, from 12:00 – 1:00PM. To register, visit https://us02web.zoom.us/meeting/register/hQLDZgyzTMGRfM0SaPKP0A#/registration. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 6/5/2025 Number Present: 15 Completed Date: 6/5/2025 Age: From 0 To 8 Total Minutes: 405 Time In: 09:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued November 29, 2024. The license was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #2 greeted me when I knocked on the door. Upon my arrival, fifteen (15) children, two (2) teachers, and the operator were present. Children were observed participating in free-choice and creative art activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1a, children were observed participating in free-choice activities. Children had access to soft toys, dolls, musical toys, manipulative toys, books, and soft blocks. Two diaper changes were observed, and all diapering procedures were followed. Documentation of visual sleep checks and infant feeding plans were available for review. Space #1b was closed due to the teacher being absent, but it was monitored for general health and safety requirements. The refrigerator was stored with expired yogurt and moldy strawberries. Bugs were observed crawling in the crevices of the refrigerator. The children enrolled in Space #1b were moved to Space #2. In Space #2, children were observed sitting at tables while participating in creative art activities. Four school-aged children were observed at a table with crayons and coloring books. Seven preschool-aged children were observed at a table with crayons and coloring sheets. The teacher said to the children, “The prettiest picture will get an apple.” Vonceil Rowles, Administrator, arrived at the facility at 11:35am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, green beans, mandarin oranges, sliced bread, and milk. A current attendance sheet for the school aged children was not initially available for review. An attendance sheet was created for the school aged children during today’s visit. Files for the enrolled school aged children were reviewed. One child did not have a file available for review. Two children did not have individual applications for enrollment on file. Four of the children's records had documents on file with another child care facility's name listed on them. Insects were observed crawling throughout the facility. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. Expired yogurt and moldy strawberries were stored in the refrigerator in Space #1b. When this was brought to the operator's attention, she immediately disposed of the items. 15A NCAC 18A .2806 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Insects were observed crawling throughout the facility. This is a violation of a requirement in 15A NCAC 18A .2806. GS 110-91 1301 Center did not maintain a record of daily attendance. Attendance for the school-aged children for the month of June was not initially available for review. The teacher in Space #2 created an attendance sheet for the school-aged children during today's visit. GS 110-91(9) 1302 Individual applications were not on file for each child. Two children (J.H. and K.H.) did not have individual applications for enrollment on file. 10A NCAC 09 .0801(a) 1327 Accurate records were not maintained for all children. Three children (J.H., K.H., and K.B.) had documentation from another child care facility on file. G.S. 110-91(9) 1328 Children's records were not made available for review. A child's record (M.H.) was not available for review. Later during the visit, the operator found the child's file in a bag outside of the facility. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Vermin Control A violation was cited today for bugs being observed throughout your facility. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices including pest exclusion, sanitation and clutter control, and elimination of conditions that are conducive to pest infestations. Child care programs should provide safe and effective control of insects, weeds, rodents, and other pests while minimizing risks to human health and the environment. This can be done by eliminating pest breeding areas, filling in cracks and crevices; holes in walls, floors, ceilings and water leads; repairing water damage; and removing clutter on the premises. More information about pest control can be found in child care sanitation rule 15A NCAC 18A .2831(b). Food Storage A violation was cited today for expired food being stored in your facility. Storage of food in a safe and sanitary manner helps prevent food contamination and keeps insects and rodents from entering the products. All food stored in the refrigerator should be tightly covered, wrapped, or otherwise protected from direct contact with other food. Any pre-prepared or leftover foods that are not likely to be served the following day should be labeled with the date of preparation before being placed in the refrigerator. Labeling of foods will inform the staff about the duration of storage, which foods to use first, and which foods to discard because the period of safe storage has passed. More information about food storage can be found in child care sanitation rule 15A NCAC 18A .2806. Attendance Records A violation was cited today for not maintaining a daily record of attendance for all enrolled children. Promoting the health and safety of individual children requires keeping records regarding supervision of each child in care. This standard ensures that the facility knows which children are receiving care at any given time and who is responsible for directly supervising each child. It also aids in the surveillance of staff/child ratios and provides data for program planning. More information about maintaining attendance records can be found in child care rules 10A NCAC 09 .0302(d)(3) and .0304(g). Children's Records Three violations were cited today for not maintaining accurate records of children. The health and safety of individual children requires that information regarding each child in care be kept and made available on a need-to-know basis. The facility should maintain a file for each child in one central location within the facility. This file should be kept in a confidential manner but should be immediately available to the child’s teacher, parent/guardian, and licensing authority upon request. We discussed the requirements for record retention. More information about maintaining children's records and record retention can be found in child care rules 10A NCAC 09 .0302(d)(2), .0304(g), and .2318. Infant/Toddler Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #1a. I encouraged V. Rowles to have teachers facilitate infants’ exploration by giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities because infants need to be interested and engaged to learn new things. Some strategies for facilitating exploration are: 1) initiating interactions, playing and talking to infants during routine play, mirroring behaviors; 2) giving infants opportunities to safely explore the classroom and things that interest them; 3) encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #2. Children were responsive to the teacher and the teacher was always aware of her surroundings. I suggested for the teacher to continue to have meaningful conversations and interactions with children. I encouraged the teacher to give children opportunities to respond to their statements or questions and encourage peer conversations. I suggested for the teacher to give each child individual praise about their artwork instead of making artwork competitive. School Age Observation I discussed with V. Rowles the results of my observations conducted in Space #2. I encouraged V. Rowles to have staff actively engage with children throughout the day. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Reminders: Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 25, 2025. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated inspection prior to the expiration date. Take the Survey: Help Us Prepare Your Pathway While the new QRIS rules are not yet effective, the Division is preparing for a gradual transition to the new requirements. Resources, forms, and training will be provided to support the transition to the new pathways to earn your Two- through Five-Star Rated License. To assist us in that process, we would love to hear from you! A survey was sent out to all licensed early care and education facilities. If you haven’t already done so, please consider completing it so we’ll know how we can best serve you in preparing for this transition. As a reminder, resources can be found on the QRIS Modernization page on the DCDEE website. To complete the survey, visit https://northchealth.az1.qualtrics.com/jfe/form/SV_3rxLoX0PcJUR5Qy. Healthy Social Behaviors Webinar: Transitions Transitions can be confusing and difficult for some children. Join this free Healthy Social Behaviors Helpline webinar to discuss strategies that can help children predict what to expect to make transitions smoother and engaging. The webinar will take place on June 17, 2025, from 7:00 – 8:00PM. The webinar can be accessed at https://ccrinc.zoom.us/j/3677997738. NCAEYC Advocacy Circle: A Space to be Heard Advocacy doesn’t have to be scary. The most influential change happens when passionate people get together to push for progress on a grassroots level. The North Carolina Association for the Education of Young Children Advocacy Circle is a safe space to team up with other early education professionals and discuss localized ways to help our profession thrive. The NCAEYC Advocacy Circle is open to all individuals passionate about early education in North Carolina. The event will take place on June 10, 2025, from 12:00 – 1:00PM. To register, visit https://us02web.zoom.us/meeting/register/hQLDZgyzTMGRfM0SaPKP0A#/registration. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 6/5/2025 Number Present: 15 Completed Date: 6/5/2025 Age: From 0 To 8 Total Minutes: 405 Time In: 09:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued November 29, 2024. The license was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #2 greeted me when I knocked on the door. Upon my arrival, fifteen (15) children, two (2) teachers, and the operator were present. Children were observed participating in free-choice and creative art activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1a, children were observed participating in free-choice activities. Children had access to soft toys, dolls, musical toys, manipulative toys, books, and soft blocks. Two diaper changes were observed, and all diapering procedures were followed. Documentation of visual sleep checks and infant feeding plans were available for review. Space #1b was closed due to the teacher being absent, but it was monitored for general health and safety requirements. The refrigerator was stored with expired yogurt and moldy strawberries. Bugs were observed crawling in the crevices of the refrigerator. The children enrolled in Space #1b were moved to Space #2. In Space #2, children were observed sitting at tables while participating in creative art activities. Four school-aged children were observed at a table with crayons and coloring books. Seven preschool-aged children were observed at a table with crayons and coloring sheets. The teacher said to the children, “The prettiest picture will get an apple.” Vonceil Rowles, Administrator, arrived at the facility at 11:35am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, green beans, mandarin oranges, sliced bread, and milk. A current attendance sheet for the school aged children was not initially available for review. An attendance sheet was created for the school aged children during today’s visit. Files for the enrolled school aged children were reviewed. One child did not have a file available for review. Two children did not have individual applications for enrollment on file. Four of the children's records had documents on file with another child care facility's name listed on them. Insects were observed crawling throughout the facility. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. Expired yogurt and moldy strawberries were stored in the refrigerator in Space #1b. When this was brought to the operator's attention, she immediately disposed of the items. 15A NCAC 18A .2806 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Insects were observed crawling throughout the facility. This is a violation of a requirement in 15A NCAC 18A .2806. GS 110-91 1301 Center did not maintain a record of daily attendance. Attendance for the school-aged children for the month of June was not initially available for review. The teacher in Space #2 created an attendance sheet for the school-aged children during today's visit. GS 110-91(9) 1302 Individual applications were not on file for each child. Two children (J.H. and K.H.) did not have individual applications for enrollment on file. 10A NCAC 09 .0801(a) 1327 Accurate records were not maintained for all children. Three children (J.H., K.H., and K.B.) had documentation from another child care facility on file. G.S. 110-91(9) 1328 Children's records were not made available for review. A child's record (M.H.) was not available for review. Later during the visit, the operator found the child's file in a bag outside of the facility. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Vermin Control A violation was cited today for bugs being observed throughout your facility. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices including pest exclusion, sanitation and clutter control, and elimination of conditions that are conducive to pest infestations. Child care programs should provide safe and effective control of insects, weeds, rodents, and other pests while minimizing risks to human health and the environment. This can be done by eliminating pest breeding areas, filling in cracks and crevices; holes in walls, floors, ceilings and water leads; repairing water damage; and removing clutter on the premises. More information about pest control can be found in child care sanitation rule 15A NCAC 18A .2831(b). Food Storage A violation was cited today for expired food being stored in your facility. Storage of food in a safe and sanitary manner helps prevent food contamination and keeps insects and rodents from entering the products. All food stored in the refrigerator should be tightly covered, wrapped, or otherwise protected from direct contact with other food. Any pre-prepared or leftover foods that are not likely to be served the following day should be labeled with the date of preparation before being placed in the refrigerator. Labeling of foods will inform the staff about the duration of storage, which foods to use first, and which foods to discard because the period of safe storage has passed. More information about food storage can be found in child care sanitation rule 15A NCAC 18A .2806. Attendance Records A violation was cited today for not maintaining a daily record of attendance for all enrolled children. Promoting the health and safety of individual children requires keeping records regarding supervision of each child in care. This standard ensures that the facility knows which children are receiving care at any given time and who is responsible for directly supervising each child. It also aids in the surveillance of staff/child ratios and provides data for program planning. More information about maintaining attendance records can be found in child care rules 10A NCAC 09 .0302(d)(3) and .0304(g). Children's Records Three violations were cited today for not maintaining accurate records of children. The health and safety of individual children requires that information regarding each child in care be kept and made available on a need-to-know basis. The facility should maintain a file for each child in one central location within the facility. This file should be kept in a confidential manner but should be immediately available to the child’s teacher, parent/guardian, and licensing authority upon request. We discussed the requirements for record retention. More information about maintaining children's records and record retention can be found in child care rules 10A NCAC 09 .0302(d)(2), .0304(g), and .2318. Infant/Toddler Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #1a. I encouraged V. Rowles to have teachers facilitate infants’ exploration by giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities because infants need to be interested and engaged to learn new things. Some strategies for facilitating exploration are: 1) initiating interactions, playing and talking to infants during routine play, mirroring behaviors; 2) giving infants opportunities to safely explore the classroom and things that interest them; 3) encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #2. Children were responsive to the teacher and the teacher was always aware of her surroundings. I suggested for the teacher to continue to have meaningful conversations and interactions with children. I encouraged the teacher to give children opportunities to respond to their statements or questions and encourage peer conversations. I suggested for the teacher to give each child individual praise about their artwork instead of making artwork competitive. School Age Observation I discussed with V. Rowles the results of my observations conducted in Space #2. I encouraged V. Rowles to have staff actively engage with children throughout the day. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Reminders: Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 25, 2025. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated inspection prior to the expiration date. Take the Survey: Help Us Prepare Your Pathway While the new QRIS rules are not yet effective, the Division is preparing for a gradual transition to the new requirements. Resources, forms, and training will be provided to support the transition to the new pathways to earn your Two- through Five-Star Rated License. To assist us in that process, we would love to hear from you! A survey was sent out to all licensed early care and education facilities. If you haven’t already done so, please consider completing it so we’ll know how we can best serve you in preparing for this transition. As a reminder, resources can be found on the QRIS Modernization page on the DCDEE website. To complete the survey, visit https://northchealth.az1.qualtrics.com/jfe/form/SV_3rxLoX0PcJUR5Qy. Healthy Social Behaviors Webinar: Transitions Transitions can be confusing and difficult for some children. Join this free Healthy Social Behaviors Helpline webinar to discuss strategies that can help children predict what to expect to make transitions smoother and engaging. The webinar will take place on June 17, 2025, from 7:00 – 8:00PM. The webinar can be accessed at https://ccrinc.zoom.us/j/3677997738. NCAEYC Advocacy Circle: A Space to be Heard Advocacy doesn’t have to be scary. The most influential change happens when passionate people get together to push for progress on a grassroots level. The North Carolina Association for the Education of Young Children Advocacy Circle is a safe space to team up with other early education professionals and discuss localized ways to help our profession thrive. The NCAEYC Advocacy Circle is open to all individuals passionate about early education in North Carolina. The event will take place on June 10, 2025, from 12:00 – 1:00PM. To register, visit https://us02web.zoom.us/meeting/register/hQLDZgyzTMGRfM0SaPKP0A#/registration. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 6/5/2025 Number Present: 15 Completed Date: 6/5/2025 Age: From 0 To 8 Total Minutes: 405 Time In: 09:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued November 29, 2024. The license was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #2 greeted me when I knocked on the door. Upon my arrival, fifteen (15) children, two (2) teachers, and the operator were present. Children were observed participating in free-choice and creative art activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1a, children were observed participating in free-choice activities. Children had access to soft toys, dolls, musical toys, manipulative toys, books, and soft blocks. Two diaper changes were observed, and all diapering procedures were followed. Documentation of visual sleep checks and infant feeding plans were available for review. Space #1b was closed due to the teacher being absent, but it was monitored for general health and safety requirements. The refrigerator was stored with expired yogurt and moldy strawberries. Bugs were observed crawling in the crevices of the refrigerator. The children enrolled in Space #1b were moved to Space #2. In Space #2, children were observed sitting at tables while participating in creative art activities. Four school-aged children were observed at a table with crayons and coloring books. Seven preschool-aged children were observed at a table with crayons and coloring sheets. The teacher said to the children, “The prettiest picture will get an apple.” Vonceil Rowles, Administrator, arrived at the facility at 11:35am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, green beans, mandarin oranges, sliced bread, and milk. A current attendance sheet for the school aged children was not initially available for review. An attendance sheet was created for the school aged children during today’s visit. Files for the enrolled school aged children were reviewed. One child did not have a file available for review. Two children did not have individual applications for enrollment on file. Four of the children's records had documents on file with another child care facility's name listed on them. Insects were observed crawling throughout the facility. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. Expired yogurt and moldy strawberries were stored in the refrigerator in Space #1b. When this was brought to the operator's attention, she immediately disposed of the items. 15A NCAC 18A .2806 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Insects were observed crawling throughout the facility. This is a violation of a requirement in 15A NCAC 18A .2806. GS 110-91 1301 Center did not maintain a record of daily attendance. Attendance for the school-aged children for the month of June was not initially available for review. The teacher in Space #2 created an attendance sheet for the school-aged children during today's visit. GS 110-91(9) 1302 Individual applications were not on file for each child. Two children (J.H. and K.H.) did not have individual applications for enrollment on file. 10A NCAC 09 .0801(a) 1327 Accurate records were not maintained for all children. Three children (J.H., K.H., and K.B.) had documentation from another child care facility on file. G.S. 110-91(9) 1328 Children's records were not made available for review. A child's record (M.H.) was not available for review. Later during the visit, the operator found the child's file in a bag outside of the facility. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Vermin Control A violation was cited today for bugs being observed throughout your facility. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices including pest exclusion, sanitation and clutter control, and elimination of conditions that are conducive to pest infestations. Child care programs should provide safe and effective control of insects, weeds, rodents, and other pests while minimizing risks to human health and the environment. This can be done by eliminating pest breeding areas, filling in cracks and crevices; holes in walls, floors, ceilings and water leads; repairing water damage; and removing clutter on the premises. More information about pest control can be found in child care sanitation rule 15A NCAC 18A .2831(b). Food Storage A violation was cited today for expired food being stored in your facility. Storage of food in a safe and sanitary manner helps prevent food contamination and keeps insects and rodents from entering the products. All food stored in the refrigerator should be tightly covered, wrapped, or otherwise protected from direct contact with other food. Any pre-prepared or leftover foods that are not likely to be served the following day should be labeled with the date of preparation before being placed in the refrigerator. Labeling of foods will inform the staff about the duration of storage, which foods to use first, and which foods to discard because the period of safe storage has passed. More information about food storage can be found in child care sanitation rule 15A NCAC 18A .2806. Attendance Records A violation was cited today for not maintaining a daily record of attendance for all enrolled children. Promoting the health and safety of individual children requires keeping records regarding supervision of each child in care. This standard ensures that the facility knows which children are receiving care at any given time and who is responsible for directly supervising each child. It also aids in the surveillance of staff/child ratios and provides data for program planning. More information about maintaining attendance records can be found in child care rules 10A NCAC 09 .0302(d)(3) and .0304(g). Children's Records Three violations were cited today for not maintaining accurate records of children. The health and safety of individual children requires that information regarding each child in care be kept and made available on a need-to-know basis. The facility should maintain a file for each child in one central location within the facility. This file should be kept in a confidential manner but should be immediately available to the child’s teacher, parent/guardian, and licensing authority upon request. We discussed the requirements for record retention. More information about maintaining children's records and record retention can be found in child care rules 10A NCAC 09 .0302(d)(2), .0304(g), and .2318. Infant/Toddler Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #1a. I encouraged V. Rowles to have teachers facilitate infants’ exploration by giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities because infants need to be interested and engaged to learn new things. Some strategies for facilitating exploration are: 1) initiating interactions, playing and talking to infants during routine play, mirroring behaviors; 2) giving infants opportunities to safely explore the classroom and things that interest them; 3) encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #2. Children were responsive to the teacher and the teacher was always aware of her surroundings. I suggested for the teacher to continue to have meaningful conversations and interactions with children. I encouraged the teacher to give children opportunities to respond to their statements or questions and encourage peer conversations. I suggested for the teacher to give each child individual praise about their artwork instead of making artwork competitive. School Age Observation I discussed with V. Rowles the results of my observations conducted in Space #2. I encouraged V. Rowles to have staff actively engage with children throughout the day. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Reminders: Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 25, 2025. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated inspection prior to the expiration date. Take the Survey: Help Us Prepare Your Pathway While the new QRIS rules are not yet effective, the Division is preparing for a gradual transition to the new requirements. Resources, forms, and training will be provided to support the transition to the new pathways to earn your Two- through Five-Star Rated License. To assist us in that process, we would love to hear from you! A survey was sent out to all licensed early care and education facilities. If you haven’t already done so, please consider completing it so we’ll know how we can best serve you in preparing for this transition. As a reminder, resources can be found on the QRIS Modernization page on the DCDEE website. To complete the survey, visit https://northchealth.az1.qualtrics.com/jfe/form/SV_3rxLoX0PcJUR5Qy. Healthy Social Behaviors Webinar: Transitions Transitions can be confusing and difficult for some children. Join this free Healthy Social Behaviors Helpline webinar to discuss strategies that can help children predict what to expect to make transitions smoother and engaging. The webinar will take place on June 17, 2025, from 7:00 – 8:00PM. The webinar can be accessed at https://ccrinc.zoom.us/j/3677997738. NCAEYC Advocacy Circle: A Space to be Heard Advocacy doesn’t have to be scary. The most influential change happens when passionate people get together to push for progress on a grassroots level. The North Carolina Association for the Education of Young Children Advocacy Circle is a safe space to team up with other early education professionals and discuss localized ways to help our profession thrive. The NCAEYC Advocacy Circle is open to all individuals passionate about early education in North Carolina. The event will take place on June 10, 2025, from 12:00 – 1:00PM. To register, visit https://us02web.zoom.us/meeting/register/hQLDZgyzTMGRfM0SaPKP0A#/registration. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 6/5/2025 Number Present: 15 Completed Date: 6/5/2025 Age: From 0 To 8 Total Minutes: 405 Time In: 09:15 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed December 16, 2024, and prior to today’s visit, the eighteen-month compliance history score was 92%, which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Four-Star license issued November 29, 2024. The license was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #2 greeted me when I knocked on the door. Upon my arrival, fifteen (15) children, two (2) teachers, and the operator were present. Children were observed participating in free-choice and creative art activities. Children had access to blocks, fine motor, dramatic play, creative art, and literacy materials. In Space #1a, children were observed participating in free-choice activities. Children had access to soft toys, dolls, musical toys, manipulative toys, books, and soft blocks. Two diaper changes were observed, and all diapering procedures were followed. Documentation of visual sleep checks and infant feeding plans were available for review. Space #1b was closed due to the teacher being absent, but it was monitored for general health and safety requirements. The refrigerator was stored with expired yogurt and moldy strawberries. Bugs were observed crawling in the crevices of the refrigerator. The children enrolled in Space #1b were moved to Space #2. In Space #2, children were observed sitting at tables while participating in creative art activities. Four school-aged children were observed at a table with crayons and coloring books. Seven preschool-aged children were observed at a table with crayons and coloring sheets. The teacher said to the children, “The prettiest picture will get an apple.” Vonceil Rowles, Administrator, arrived at the facility at 11:35am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, green beans, mandarin oranges, sliced bread, and milk. A current attendance sheet for the school aged children was not initially available for review. An attendance sheet was created for the school aged children during today’s visit. Files for the enrolled school aged children were reviewed. One child did not have a file available for review. Two children did not have individual applications for enrollment on file. Four of the children's records had documents on file with another child care facility's name listed on them. Insects were observed crawling throughout the facility. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 504 Perishable foods were not stored to protect against spoilage. Expired yogurt and moldy strawberries were stored in the refrigerator in Space #1b. When this was brought to the operator's attention, she immediately disposed of the items. 15A NCAC 18A .2806 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Insects were observed crawling throughout the facility. This is a violation of a requirement in 15A NCAC 18A .2806. GS 110-91 1301 Center did not maintain a record of daily attendance. Attendance for the school-aged children for the month of June was not initially available for review. The teacher in Space #2 created an attendance sheet for the school-aged children during today's visit. GS 110-91(9) 1302 Individual applications were not on file for each child. Two children (J.H. and K.H.) did not have individual applications for enrollment on file. 10A NCAC 09 .0801(a) 1327 Accurate records were not maintained for all children. Three children (J.H., K.H., and K.B.) had documentation from another child care facility on file. G.S. 110-91(9) 1328 Children's records were not made available for review. A child's record (M.H.) was not available for review. Later during the visit, the operator found the child's file in a bag outside of the facility. G.S. 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on June 19, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 TA/Consultation: Vermin Control A violation was cited today for bugs being observed throughout your facility. Facilities should adopt an integrated pest management program to ensure long-term, environmentally sound pest suppression through a range of practices including pest exclusion, sanitation and clutter control, and elimination of conditions that are conducive to pest infestations. Child care programs should provide safe and effective control of insects, weeds, rodents, and other pests while minimizing risks to human health and the environment. This can be done by eliminating pest breeding areas, filling in cracks and crevices; holes in walls, floors, ceilings and water leads; repairing water damage; and removing clutter on the premises. More information about pest control can be found in child care sanitation rule 15A NCAC 18A .2831(b). Food Storage A violation was cited today for expired food being stored in your facility. Storage of food in a safe and sanitary manner helps prevent food contamination and keeps insects and rodents from entering the products. All food stored in the refrigerator should be tightly covered, wrapped, or otherwise protected from direct contact with other food. Any pre-prepared or leftover foods that are not likely to be served the following day should be labeled with the date of preparation before being placed in the refrigerator. Labeling of foods will inform the staff about the duration of storage, which foods to use first, and which foods to discard because the period of safe storage has passed. More information about food storage can be found in child care sanitation rule 15A NCAC 18A .2806. Attendance Records A violation was cited today for not maintaining a daily record of attendance for all enrolled children. Promoting the health and safety of individual children requires keeping records regarding supervision of each child in care. This standard ensures that the facility knows which children are receiving care at any given time and who is responsible for directly supervising each child. It also aids in the surveillance of staff/child ratios and provides data for program planning. More information about maintaining attendance records can be found in child care rules 10A NCAC 09 .0302(d)(3) and .0304(g). Children's Records Three violations were cited today for not maintaining accurate records of children. The health and safety of individual children requires that information regarding each child in care be kept and made available on a need-to-know basis. The facility should maintain a file for each child in one central location within the facility. This file should be kept in a confidential manner but should be immediately available to the child’s teacher, parent/guardian, and licensing authority upon request. We discussed the requirements for record retention. More information about maintaining children's records and record retention can be found in child care rules 10A NCAC 09 .0302(d)(2), .0304(g), and .2318. Infant/Toddler Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #1a. I encouraged V. Rowles to have teachers facilitate infants’ exploration by giving them space to explore, following their attention and interest, and building on those interests to create learning opportunities because infants need to be interested and engaged to learn new things. Some strategies for facilitating exploration are: 1) initiating interactions, playing and talking to infants during routine play, mirroring behaviors; 2) giving infants opportunities to safely explore the classroom and things that interest them; 3) encouraging infants to persist in experiences by providing verbal encouragement, enthusiasm, and variations that keep them interested and create learning opportunities. Preschool Classroom Observation I discussed with V. Rowles the results of my observations conducted in Space #2. Children were responsive to the teacher and the teacher was always aware of her surroundings. I suggested for the teacher to continue to have meaningful conversations and interactions with children. I encouraged the teacher to give children opportunities to respond to their statements or questions and encourage peer conversations. I suggested for the teacher to give each child individual praise about their artwork instead of making artwork competitive. School Age Observation I discussed with V. Rowles the results of my observations conducted in Space #2. I encouraged V. Rowles to have staff actively engage with children throughout the day. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. Reminders: Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 25, 2025. I encouraged the administrator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated inspection prior to the expiration date. Take the Survey: Help Us Prepare Your Pathway While the new QRIS rules are not yet effective, the Division is preparing for a gradual transition to the new requirements. Resources, forms, and training will be provided to support the transition to the new pathways to earn your Two- through Five-Star Rated License. To assist us in that process, we would love to hear from you! A survey was sent out to all licensed early care and education facilities. If you haven’t already done so, please consider completing it so we’ll know how we can best serve you in preparing for this transition. As a reminder, resources can be found on the QRIS Modernization page on the DCDEE website. To complete the survey, visit https://northchealth.az1.qualtrics.com/jfe/form/SV_3rxLoX0PcJUR5Qy. Healthy Social Behaviors Webinar: Transitions Transitions can be confusing and difficult for some children. Join this free Healthy Social Behaviors Helpline webinar to discuss strategies that can help children predict what to expect to make transitions smoother and engaging. The webinar will take place on June 17, 2025, from 7:00 – 8:00PM. The webinar can be accessed at https://ccrinc.zoom.us/j/3677997738. NCAEYC Advocacy Circle: A Space to be Heard Advocacy doesn’t have to be scary. The most influential change happens when passionate people get together to push for progress on a grassroots level. The North Carolina Association for the Education of Young Children Advocacy Circle is a safe space to team up with other early education professionals and discuss localized ways to help our profession thrive. The NCAEYC Advocacy Circle is open to all individuals passionate about early education in North Carolina. The event will take place on June 10, 2025, from 12:00 – 1:00PM. To register, visit https://us02web.zoom.us/meeting/register/hQLDZgyzTMGRfM0SaPKP0A#/registration. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 17 Completed Date: 12/16/2024 Age: From 3 To 10 Total Minutes: 420 Time In: 09:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit, including Health and Safety training. The previous Annual Compliance visit was completed on January 08, 2024, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Four-Star License issued November 29, 2024. The License was based on the program earning 7 points in education standards, 2 points in program standards, and one quality point for choosing to meet the educational option: The child care administrator has at least 10 years of documented child care administration work experience in a licensed program. The information on record with DCDEE was verified as correct and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Approved was completed on June 25, 2024. Fire Classification of Approved for Daytime Care Only was completed on February 21, 2024. I was greeted by a teacher in Space #1b. Seven (7) children and one (1) teacher were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, no children were present. Six unlabeled bottles were stored in the refrigerator. Two cans of expired infant formula were stored in an unlocked cabinet, under the changing table. The group from Space #1B was observed in the outdoor learning environment. Children were observed riding on riding toys, playing on a merry-go-round, and using the swing set. Three expired Starbucks tomato and mozzarella sandwiches were stored in the refrigerator. In Space #2, no children were present. A chair with a broken leg was observed in the writing interest area. Doris Jones, Operator, arrived at the facility at 10:15am. Rowles, Administrator, arrived at the facility at 10:40am. Routine care and handwashing practices were observed. Lunch consisted of chicken tenders, macaroni and cheese, salad, sliced apples, and milk. At 3:00pm, 9 school-aged children arrived in Space #2 for afterschool care. As they arrived, they put their belongings in their cubbies, washed their hands, sat at tables, and were served a snack. Snack consisted of apple slices, cheese crackers, and water. When the children finished their snack, they cleaned up their areas, washed their hands, and transitioned to an art activity. An additional school-aged child arrived at 3:30pm In bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. Seven staff files were reviewed. One staff member did not complete the required health and safety training topics within one year of employment. Two staff members did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Two staff members did not meet their required ongoing training hours. Three staff members did not have annual staff evaluations or staff development plans on file. Four children’s records were reviewed, and all documentation was in compliance with applicable child care rules. Program files, including the EPR Plan, were reviewed and all documentation was in compliance with applicable child care rules. The most recent fire drill was completed on November 19, 2024. The most recent lockdown drill was completed on October 15, 2024. The most recent playground inspection was completed on December 16, 2024. Transportation requirements were reviewed and observed in compliance with applicable child care rules. At the completion of the visit, the Visit Summary was reviewed with V. Rowles. The following violations were observed: Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The menus posted in the facility, including the menu in the kitchen, were not dated. When brought to her attention, the administrator wrote this week's dates on the menus. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The meal that was served for lunch did not match the items on the menu. According to the menu, lunch was supposed to consist of turkey sandwich, turnip greens, applesauce, and milk. The meal that was served for lunch consisted of chicken tenders, macaroni and cheese, salad, apple slices, and milk. When brought to her attention, the administrator wrote the food substitutions on each menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1b, six unlabeled bottles containing prepared infant formula were stored in the refrigerator. The operator disposed of the prepared formula and washed the bottles. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Bathroom #2, a visible bulge was observed in the ceiling. The crown molding was observed separated from the ceiling, exposing nails. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space #2, a chair with a broken leg was observed in the writing interest area. The administrator removed the chair from the center. .0601(c) 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. In Space #1a, two cans of expired infant formula were stored in a cabinet, under the changing table. In Space #1b, three expired tomato and mozzarella sandwiches were stored in the refrigerator's freezer compartment. This violates a requirement in 15A NCAC 18A .2804(a). GS 110-91 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member (M.R.) did not submit required forms to obtain an updated qualification letter prior to its expiration date. G.S. 110-90.2(b) & .2703(n)&(o) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Two staff members (G.B. and Y.J.) did not complete the required amount of on-going training hours based on their education and experience. .1103(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Three staff members (T.M., G.B., and Y.J.) did not have a staff development plan or an annual staff evaluation on file. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members (V.R. and M.R.) did not complete the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member (Y.J.) did not complete the required health and safety training within one year of employment (DOE: 10/03/2023). .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Criminal Record Check/Qualifying Letter A violation was cited today for a staff member not obtaining an updated qualifying letter prior to its expiration date. According to child care rule 10A NCAC 09 .2703(n-o), the qualification letter shall be valid for a maximum of five years from the date of issuance. Prior to the expiration date of the qualification letter, the child care provider shall complete and submit necessary forms to DCDEE Criminal Background Check Unit. If the staff member does not obtain her updated qualification letter by December 30, 2024, she will not be able to return to work until the updated qualification letter is obtained. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. We discussed the importance of periodically reviewing files with the staff file checklists to ensure all documentation is obtained before their deadlines. A violation was cited for 2 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for unlabeled bottles stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. We discussed giving parents the responsibility of labeling their children's bottles before or during arrival. A violation was cited today for expired infant formula being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. We discussed the importance of periodically checking stored foods to ensure that items have not expired. Reminders: Fire Inspection According to your records, your fire inspection is due to expire on February 21, 2025. I encouraged the administrator to contact the local fire department or fire marshal to schedule and obtain an updated fire inspection before the expiration date to remain in compliance with child care rule 10A NCAC 09 .0304(a). Teaching the Whole Child: Supporting the Social-Emotional Wellness of Preschool and Elementary School-Aged Children This free course explores the connection between students’ social-emotional development, learning, and wellness with their success in Pre-K and elementary school classrooms. The utility of attending to social-emotional wellness and ranges of typical development is discussed, as well as the impact of trauma on students and how school staff can support children in concrete ways to promote their social-emotional learning (SEL). This course is approved by the Division of Child Development and Early Education for 3 contact hours. For more information about the course, please visit https://bhs.unc.edu/teaching-whole-child-supporting-social-emotional-wellness-preschool-and-elementary-school-aged. Darkness to Light Training Darkness to Light is a nonprofit organization with a mission to equip and empower adults to build safe environments that protect children from sexual abuse. Darkness to Light’s flagship program, Stewards of Children®, is a trauma and evidence-informed training that teaches adults to prevent, recognize, and react responsibly to child sexual abuse. More than 2.2 million adults have been trained using the program. To learn more about child sexual abuse prevention training or to enroll your organization in Darkness to Light’s “Partner in Prevention” program, please visit www.D2L.org/education/partner-in-prevention. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 19 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #1b greeted me upon my arrival. I observed the indoor and outdoor areas. Nineteen children and 4 teachers were present. Children were observed participating in free-choice activities and outdoor play activities. Doris Jones, Operator, arrived at the facility at 10:20am. Routine care and handwashing practices were observed. Lunch consisted of pepperoni pizza rolls, carrots, apple slices, and milk. Two staff files were reviewed. One staff member did not have a valid Medical Report on file. The medical report did not have a date listed and it was not signed by a health care professional. One staff member did not have an Emergency Information Form on file. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a valid medical report on file. The medical report on file did not have a date listed and it was not signed by a health care professional. The staff member retrieved an updated Medical Report from her car and placed it in her staff file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have an emergency information form on file. The staff member completed an emergency information form during today's visit. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Staff Medical Report A violation was cited today for a staff member not having a valid medical report on file. According to child care rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a medical report or a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. This medical report or statement shall be obtained prior to employment. When submitted, the medical statement shall not be older than 12 months. I encouraged the operator to review all documentation submitted by staff, to ensure that it has been completed with necessary dates and signatures. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During a Routine Unannounced visit on July 08, 2024, a violation was cited regarding infant feeding plans. During an Administrative Action Follow-Up visit that was conducted on August 14, 2024, all applicable child care requirements were observed in compliance. During today’s visit, two violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During the Routine Unannounced visit that was conducted on July 08, 2024, an administrator was not present. D. Jones stated that the administrator was having health-related problems, and that she was not able to complete the administration course that she was enrolled in at Fayetteville Technical Community College during the spring semester. D. Jones also stated that she will start looking for another candidate to hire as an administrator. During the Administrative Action Follow-Up visit that was conducted on August 14, 2024, an administrator was not present. D. Jones stated that she is in the process of hiring a new administrator, V. Rowles. D. Jones stated that V. Rowles has a bachelor’s degree in sociology, and had already taken EDU 119, ADMIN 1, and ADMIN 2. A file was not available for review for V. Rowles. When I searched for V. Rowles in the DCDEE WORKS and ABCMS websites, they yielded no results. I encouraged D. Jones to have V. Rowles immediately upload all certifications and official transcripts to DCDEE WORKS, to have her education and status as a Level III Administrator verified. The new administrator will start employment when she receives her background check qualifying letter and DCDEE WORKS determination letter. During the visit, D. Jones called V. Rowles. V. Rowles arrived at the facility at 12:15pm. She came to the facility to print documents that were needed for her staff file. V. Rowles showed me her transcripts for her Bachelor’s and Master’s degrees. I explained to V. Rowles that I cannot accept transcripts and that she must send all official transcripts to DCDEE WORKS for verification. I assisted V. Rowles with registering for a DCDEE WORKS account. I also assisted V. Rowles with navigating the ABCMS website to start the background check process. During today’s visit, the administrator was not present upon my arrival. D. Jones, operator, stated that an administrator, V. Rowles, was hired on August 24, 2024. The administrator arrived at 11:05am. When I searched for V. Rowles in DCDEE WORKS, I observed that she had an account, but no education had been verified. When I asked V. Rowles if she had uploaded her official transcripts and certifications to DCDEE WORKS, she stated that she had not. She stated that she got confused and needed help with navigating the DCDEE website and uploading her documents. I assisted V. Rowles with uploading her electronic official transcripts to DCDEE WORKS. She is still waiting for one more transcript from Fayetteville Technical Community College. I gave R. Rowles a copy of the Workforce Education Unit Official Transcript Submission Process handout from the DCDEE website. When she receives the electronic official transcript from FTCC, she will upload it to her DCDEE WORKS account. A Pre-Services for Administrators Form will be completed after V. Rowles’ education has been verified by DCDEE WORKS. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Routine Unannounced visit that was conducted on July 08, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. During an Administrative Action Follow-Up visit on August 14, 2024, the operator stated that she had another candidate named V. Rowles that she would like to hire as an administrator. When I looked V. Rowles up in DCDEE WORKS, it yielded no results. 10 years of child care administration experience could not be verified for V. Rowles. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During the Routine Unannounced visit that was conducted on July 08, 2024, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan by July 15, 2024. On July 16, 2024, I received an email from D. McKethan, D. Jones’ daughter, with a completed written plan that included all of the necessary policies and procedures. I responded to the email stating that the written plan was approved, that the staff needed to be trained on the updated policies and procedures, and they need to be implemented immediately. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Stipulation #3 of the corrective action plan specifically states that a qualified Level III Administrator must be hired within 90 days of the issuance of the Administrative Action. A Level III Administrator should have been hired by February 29, 2024. As of today, the stipulation has not been met. Failure to meet the deadlines of the stipulations of the corrective action plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0700 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 19 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #1b greeted me upon my arrival. I observed the indoor and outdoor areas. Nineteen children and 4 teachers were present. Children were observed participating in free-choice activities and outdoor play activities. Doris Jones, Operator, arrived at the facility at 10:20am. Routine care and handwashing practices were observed. Lunch consisted of pepperoni pizza rolls, carrots, apple slices, and milk. Two staff files were reviewed. One staff member did not have a valid Medical Report on file. The medical report did not have a date listed and it was not signed by a health care professional. One staff member did not have an Emergency Information Form on file. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a valid medical report on file. The medical report on file did not have a date listed and it was not signed by a health care professional. The staff member retrieved an updated Medical Report from her car and placed it in her staff file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have an emergency information form on file. The staff member completed an emergency information form during today's visit. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Staff Medical Report A violation was cited today for a staff member not having a valid medical report on file. According to child care rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a medical report or a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. This medical report or statement shall be obtained prior to employment. When submitted, the medical statement shall not be older than 12 months. I encouraged the operator to review all documentation submitted by staff, to ensure that it has been completed with necessary dates and signatures. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During a Routine Unannounced visit on July 08, 2024, a violation was cited regarding infant feeding plans. During an Administrative Action Follow-Up visit that was conducted on August 14, 2024, all applicable child care requirements were observed in compliance. During today’s visit, two violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During the Routine Unannounced visit that was conducted on July 08, 2024, an administrator was not present. D. Jones stated that the administrator was having health-related problems, and that she was not able to complete the administration course that she was enrolled in at Fayetteville Technical Community College during the spring semester. D. Jones also stated that she will start looking for another candidate to hire as an administrator. During the Administrative Action Follow-Up visit that was conducted on August 14, 2024, an administrator was not present. D. Jones stated that she is in the process of hiring a new administrator, V. Rowles. D. Jones stated that V. Rowles has a bachelor’s degree in sociology, and had already taken EDU 119, ADMIN 1, and ADMIN 2. A file was not available for review for V. Rowles. When I searched for V. Rowles in the DCDEE WORKS and ABCMS websites, they yielded no results. I encouraged D. Jones to have V. Rowles immediately upload all certifications and official transcripts to DCDEE WORKS, to have her education and status as a Level III Administrator verified. The new administrator will start employment when she receives her background check qualifying letter and DCDEE WORKS determination letter. During the visit, D. Jones called V. Rowles. V. Rowles arrived at the facility at 12:15pm. She came to the facility to print documents that were needed for her staff file. V. Rowles showed me her transcripts for her Bachelor’s and Master’s degrees. I explained to V. Rowles that I cannot accept transcripts and that she must send all official transcripts to DCDEE WORKS for verification. I assisted V. Rowles with registering for a DCDEE WORKS account. I also assisted V. Rowles with navigating the ABCMS website to start the background check process. During today’s visit, the administrator was not present upon my arrival. D. Jones, operator, stated that an administrator, V. Rowles, was hired on August 24, 2024. The administrator arrived at 11:05am. When I searched for V. Rowles in DCDEE WORKS, I observed that she had an account, but no education had been verified. When I asked V. Rowles if she had uploaded her official transcripts and certifications to DCDEE WORKS, she stated that she had not. She stated that she got confused and needed help with navigating the DCDEE website and uploading her documents. I assisted V. Rowles with uploading her electronic official transcripts to DCDEE WORKS. She is still waiting for one more transcript from Fayetteville Technical Community College. I gave R. Rowles a copy of the Workforce Education Unit Official Transcript Submission Process handout from the DCDEE website. When she receives the electronic official transcript from FTCC, she will upload it to her DCDEE WORKS account. A Pre-Services for Administrators Form will be completed after V. Rowles’ education has been verified by DCDEE WORKS. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Routine Unannounced visit that was conducted on July 08, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. During an Administrative Action Follow-Up visit on August 14, 2024, the operator stated that she had another candidate named V. Rowles that she would like to hire as an administrator. When I looked V. Rowles up in DCDEE WORKS, it yielded no results. 10 years of child care administration experience could not be verified for V. Rowles. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During the Routine Unannounced visit that was conducted on July 08, 2024, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan by July 15, 2024. On July 16, 2024, I received an email from D. McKethan, D. Jones’ daughter, with a completed written plan that included all of the necessary policies and procedures. I responded to the email stating that the written plan was approved, that the staff needed to be trained on the updated policies and procedures, and they need to be implemented immediately. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Stipulation #3 of the corrective action plan specifically states that a qualified Level III Administrator must be hired within 90 days of the issuance of the Administrative Action. A Level III Administrator should have been hired by February 29, 2024. As of today, the stipulation has not been met. Failure to meet the deadlines of the stipulations of the corrective action plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 19 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #1b greeted me upon my arrival. I observed the indoor and outdoor areas. Nineteen children and 4 teachers were present. Children were observed participating in free-choice activities and outdoor play activities. Doris Jones, Operator, arrived at the facility at 10:20am. Routine care and handwashing practices were observed. Lunch consisted of pepperoni pizza rolls, carrots, apple slices, and milk. Two staff files were reviewed. One staff member did not have a valid Medical Report on file. The medical report did not have a date listed and it was not signed by a health care professional. One staff member did not have an Emergency Information Form on file. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a valid medical report on file. The medical report on file did not have a date listed and it was not signed by a health care professional. The staff member retrieved an updated Medical Report from her car and placed it in her staff file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have an emergency information form on file. The staff member completed an emergency information form during today's visit. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Staff Medical Report A violation was cited today for a staff member not having a valid medical report on file. According to child care rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a medical report or a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. This medical report or statement shall be obtained prior to employment. When submitted, the medical statement shall not be older than 12 months. I encouraged the operator to review all documentation submitted by staff, to ensure that it has been completed with necessary dates and signatures. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During a Routine Unannounced visit on July 08, 2024, a violation was cited regarding infant feeding plans. During an Administrative Action Follow-Up visit that was conducted on August 14, 2024, all applicable child care requirements were observed in compliance. During today’s visit, two violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During the Routine Unannounced visit that was conducted on July 08, 2024, an administrator was not present. D. Jones stated that the administrator was having health-related problems, and that she was not able to complete the administration course that she was enrolled in at Fayetteville Technical Community College during the spring semester. D. Jones also stated that she will start looking for another candidate to hire as an administrator. During the Administrative Action Follow-Up visit that was conducted on August 14, 2024, an administrator was not present. D. Jones stated that she is in the process of hiring a new administrator, V. Rowles. D. Jones stated that V. Rowles has a bachelor’s degree in sociology, and had already taken EDU 119, ADMIN 1, and ADMIN 2. A file was not available for review for V. Rowles. When I searched for V. Rowles in the DCDEE WORKS and ABCMS websites, they yielded no results. I encouraged D. Jones to have V. Rowles immediately upload all certifications and official transcripts to DCDEE WORKS, to have her education and status as a Level III Administrator verified. The new administrator will start employment when she receives her background check qualifying letter and DCDEE WORKS determination letter. During the visit, D. Jones called V. Rowles. V. Rowles arrived at the facility at 12:15pm. She came to the facility to print documents that were needed for her staff file. V. Rowles showed me her transcripts for her Bachelor’s and Master’s degrees. I explained to V. Rowles that I cannot accept transcripts and that she must send all official transcripts to DCDEE WORKS for verification. I assisted V. Rowles with registering for a DCDEE WORKS account. I also assisted V. Rowles with navigating the ABCMS website to start the background check process. During today’s visit, the administrator was not present upon my arrival. D. Jones, operator, stated that an administrator, V. Rowles, was hired on August 24, 2024. The administrator arrived at 11:05am. When I searched for V. Rowles in DCDEE WORKS, I observed that she had an account, but no education had been verified. When I asked V. Rowles if she had uploaded her official transcripts and certifications to DCDEE WORKS, she stated that she had not. She stated that she got confused and needed help with navigating the DCDEE website and uploading her documents. I assisted V. Rowles with uploading her electronic official transcripts to DCDEE WORKS. She is still waiting for one more transcript from Fayetteville Technical Community College. I gave R. Rowles a copy of the Workforce Education Unit Official Transcript Submission Process handout from the DCDEE website. When she receives the electronic official transcript from FTCC, she will upload it to her DCDEE WORKS account. A Pre-Services for Administrators Form will be completed after V. Rowles’ education has been verified by DCDEE WORKS. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Routine Unannounced visit that was conducted on July 08, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. During an Administrative Action Follow-Up visit on August 14, 2024, the operator stated that she had another candidate named V. Rowles that she would like to hire as an administrator. When I looked V. Rowles up in DCDEE WORKS, it yielded no results. 10 years of child care administration experience could not be verified for V. Rowles. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During the Routine Unannounced visit that was conducted on July 08, 2024, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan by July 15, 2024. On July 16, 2024, I received an email from D. McKethan, D. Jones’ daughter, with a completed written plan that included all of the necessary policies and procedures. I responded to the email stating that the written plan was approved, that the staff needed to be trained on the updated policies and procedures, and they need to be implemented immediately. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Stipulation #3 of the corrective action plan specifically states that a qualified Level III Administrator must be hired within 90 days of the issuance of the Administrative Action. A Level III Administrator should have been hired by February 29, 2024. As of today, the stipulation has not been met. Failure to meet the deadlines of the stipulations of the corrective action plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0800 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 19 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #1b greeted me upon my arrival. I observed the indoor and outdoor areas. Nineteen children and 4 teachers were present. Children were observed participating in free-choice activities and outdoor play activities. Doris Jones, Operator, arrived at the facility at 10:20am. Routine care and handwashing practices were observed. Lunch consisted of pepperoni pizza rolls, carrots, apple slices, and milk. Two staff files were reviewed. One staff member did not have a valid Medical Report on file. The medical report did not have a date listed and it was not signed by a health care professional. One staff member did not have an Emergency Information Form on file. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a valid medical report on file. The medical report on file did not have a date listed and it was not signed by a health care professional. The staff member retrieved an updated Medical Report from her car and placed it in her staff file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have an emergency information form on file. The staff member completed an emergency information form during today's visit. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Staff Medical Report A violation was cited today for a staff member not having a valid medical report on file. According to child care rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a medical report or a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. This medical report or statement shall be obtained prior to employment. When submitted, the medical statement shall not be older than 12 months. I encouraged the operator to review all documentation submitted by staff, to ensure that it has been completed with necessary dates and signatures. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During a Routine Unannounced visit on July 08, 2024, a violation was cited regarding infant feeding plans. During an Administrative Action Follow-Up visit that was conducted on August 14, 2024, all applicable child care requirements were observed in compliance. During today’s visit, two violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During the Routine Unannounced visit that was conducted on July 08, 2024, an administrator was not present. D. Jones stated that the administrator was having health-related problems, and that she was not able to complete the administration course that she was enrolled in at Fayetteville Technical Community College during the spring semester. D. Jones also stated that she will start looking for another candidate to hire as an administrator. During the Administrative Action Follow-Up visit that was conducted on August 14, 2024, an administrator was not present. D. Jones stated that she is in the process of hiring a new administrator, V. Rowles. D. Jones stated that V. Rowles has a bachelor’s degree in sociology, and had already taken EDU 119, ADMIN 1, and ADMIN 2. A file was not available for review for V. Rowles. When I searched for V. Rowles in the DCDEE WORKS and ABCMS websites, they yielded no results. I encouraged D. Jones to have V. Rowles immediately upload all certifications and official transcripts to DCDEE WORKS, to have her education and status as a Level III Administrator verified. The new administrator will start employment when she receives her background check qualifying letter and DCDEE WORKS determination letter. During the visit, D. Jones called V. Rowles. V. Rowles arrived at the facility at 12:15pm. She came to the facility to print documents that were needed for her staff file. V. Rowles showed me her transcripts for her Bachelor’s and Master’s degrees. I explained to V. Rowles that I cannot accept transcripts and that she must send all official transcripts to DCDEE WORKS for verification. I assisted V. Rowles with registering for a DCDEE WORKS account. I also assisted V. Rowles with navigating the ABCMS website to start the background check process. During today’s visit, the administrator was not present upon my arrival. D. Jones, operator, stated that an administrator, V. Rowles, was hired on August 24, 2024. The administrator arrived at 11:05am. When I searched for V. Rowles in DCDEE WORKS, I observed that she had an account, but no education had been verified. When I asked V. Rowles if she had uploaded her official transcripts and certifications to DCDEE WORKS, she stated that she had not. She stated that she got confused and needed help with navigating the DCDEE website and uploading her documents. I assisted V. Rowles with uploading her electronic official transcripts to DCDEE WORKS. She is still waiting for one more transcript from Fayetteville Technical Community College. I gave R. Rowles a copy of the Workforce Education Unit Official Transcript Submission Process handout from the DCDEE website. When she receives the electronic official transcript from FTCC, she will upload it to her DCDEE WORKS account. A Pre-Services for Administrators Form will be completed after V. Rowles’ education has been verified by DCDEE WORKS. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Routine Unannounced visit that was conducted on July 08, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. During an Administrative Action Follow-Up visit on August 14, 2024, the operator stated that she had another candidate named V. Rowles that she would like to hire as an administrator. When I looked V. Rowles up in DCDEE WORKS, it yielded no results. 10 years of child care administration experience could not be verified for V. Rowles. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During the Routine Unannounced visit that was conducted on July 08, 2024, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan by July 15, 2024. On July 16, 2024, I received an email from D. McKethan, D. Jones’ daughter, with a completed written plan that included all of the necessary policies and procedures. I responded to the email stating that the written plan was approved, that the staff needed to be trained on the updated policies and procedures, and they need to be implemented immediately. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Stipulation #3 of the corrective action plan specifically states that a qualified Level III Administrator must be hired within 90 days of the issuance of the Administrative Action. A Level III Administrator should have been hired by February 29, 2024. As of today, the stipulation has not been met. Failure to meet the deadlines of the stipulations of the corrective action plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 19 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #1b greeted me upon my arrival. I observed the indoor and outdoor areas. Nineteen children and 4 teachers were present. Children were observed participating in free-choice activities and outdoor play activities. Doris Jones, Operator, arrived at the facility at 10:20am. Routine care and handwashing practices were observed. Lunch consisted of pepperoni pizza rolls, carrots, apple slices, and milk. Two staff files were reviewed. One staff member did not have a valid Medical Report on file. The medical report did not have a date listed and it was not signed by a health care professional. One staff member did not have an Emergency Information Form on file. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a valid medical report on file. The medical report on file did not have a date listed and it was not signed by a health care professional. The staff member retrieved an updated Medical Report from her car and placed it in her staff file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have an emergency information form on file. The staff member completed an emergency information form during today's visit. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Staff Medical Report A violation was cited today for a staff member not having a valid medical report on file. According to child care rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a medical report or a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. This medical report or statement shall be obtained prior to employment. When submitted, the medical statement shall not be older than 12 months. I encouraged the operator to review all documentation submitted by staff, to ensure that it has been completed with necessary dates and signatures. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During a Routine Unannounced visit on July 08, 2024, a violation was cited regarding infant feeding plans. During an Administrative Action Follow-Up visit that was conducted on August 14, 2024, all applicable child care requirements were observed in compliance. During today’s visit, two violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During the Routine Unannounced visit that was conducted on July 08, 2024, an administrator was not present. D. Jones stated that the administrator was having health-related problems, and that she was not able to complete the administration course that she was enrolled in at Fayetteville Technical Community College during the spring semester. D. Jones also stated that she will start looking for another candidate to hire as an administrator. During the Administrative Action Follow-Up visit that was conducted on August 14, 2024, an administrator was not present. D. Jones stated that she is in the process of hiring a new administrator, V. Rowles. D. Jones stated that V. Rowles has a bachelor’s degree in sociology, and had already taken EDU 119, ADMIN 1, and ADMIN 2. A file was not available for review for V. Rowles. When I searched for V. Rowles in the DCDEE WORKS and ABCMS websites, they yielded no results. I encouraged D. Jones to have V. Rowles immediately upload all certifications and official transcripts to DCDEE WORKS, to have her education and status as a Level III Administrator verified. The new administrator will start employment when she receives her background check qualifying letter and DCDEE WORKS determination letter. During the visit, D. Jones called V. Rowles. V. Rowles arrived at the facility at 12:15pm. She came to the facility to print documents that were needed for her staff file. V. Rowles showed me her transcripts for her Bachelor’s and Master’s degrees. I explained to V. Rowles that I cannot accept transcripts and that she must send all official transcripts to DCDEE WORKS for verification. I assisted V. Rowles with registering for a DCDEE WORKS account. I also assisted V. Rowles with navigating the ABCMS website to start the background check process. During today’s visit, the administrator was not present upon my arrival. D. Jones, operator, stated that an administrator, V. Rowles, was hired on August 24, 2024. The administrator arrived at 11:05am. When I searched for V. Rowles in DCDEE WORKS, I observed that she had an account, but no education had been verified. When I asked V. Rowles if she had uploaded her official transcripts and certifications to DCDEE WORKS, she stated that she had not. She stated that she got confused and needed help with navigating the DCDEE website and uploading her documents. I assisted V. Rowles with uploading her electronic official transcripts to DCDEE WORKS. She is still waiting for one more transcript from Fayetteville Technical Community College. I gave R. Rowles a copy of the Workforce Education Unit Official Transcript Submission Process handout from the DCDEE website. When she receives the electronic official transcript from FTCC, she will upload it to her DCDEE WORKS account. A Pre-Services for Administrators Form will be completed after V. Rowles’ education has been verified by DCDEE WORKS. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Routine Unannounced visit that was conducted on July 08, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. During an Administrative Action Follow-Up visit on August 14, 2024, the operator stated that she had another candidate named V. Rowles that she would like to hire as an administrator. When I looked V. Rowles up in DCDEE WORKS, it yielded no results. 10 years of child care administration experience could not be verified for V. Rowles. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During the Routine Unannounced visit that was conducted on July 08, 2024, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan by July 15, 2024. On July 16, 2024, I received an email from D. McKethan, D. Jones’ daughter, with a completed written plan that included all of the necessary policies and procedures. I responded to the email stating that the written plan was approved, that the staff needed to be trained on the updated policies and procedures, and they need to be implemented immediately. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Stipulation #3 of the corrective action plan specifically states that a qualified Level III Administrator must be hired within 90 days of the issuance of the Administrative Action. A Level III Administrator should have been hired by February 29, 2024. As of today, the stipulation has not been met. Failure to meet the deadlines of the stipulations of the corrective action plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 19 Completed Date: 9/25/2024 Age: From 0 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Superior completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher from Space #1b greeted me upon my arrival. I observed the indoor and outdoor areas. Nineteen children and 4 teachers were present. Children were observed participating in free-choice activities and outdoor play activities. Doris Jones, Operator, arrived at the facility at 10:20am. Routine care and handwashing practices were observed. Lunch consisted of pepperoni pizza rolls, carrots, apple slices, and milk. Two staff files were reviewed. One staff member did not have a valid Medical Report on file. The medical report did not have a date listed and it was not signed by a health care professional. One staff member did not have an Emergency Information Form on file. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a valid medical report on file. The medical report on file did not have a date listed and it was not signed by a health care professional. The staff member retrieved an updated Medical Report from her car and placed it in her staff file. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have an emergency information form on file. The staff member completed an emergency information form during today's visit. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Staff Medical Report A violation was cited today for a staff member not having a valid medical report on file. According to child care rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a medical report or a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. This medical report or statement shall be obtained prior to employment. When submitted, the medical statement shall not be older than 12 months. I encouraged the operator to review all documentation submitted by staff, to ensure that it has been completed with necessary dates and signatures. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During a Routine Unannounced visit on July 08, 2024, a violation was cited regarding infant feeding plans. During an Administrative Action Follow-Up visit that was conducted on August 14, 2024, all applicable child care requirements were observed in compliance. During today’s visit, two violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During the Routine Unannounced visit that was conducted on July 08, 2024, an administrator was not present. D. Jones stated that the administrator was having health-related problems, and that she was not able to complete the administration course that she was enrolled in at Fayetteville Technical Community College during the spring semester. D. Jones also stated that she will start looking for another candidate to hire as an administrator. During the Administrative Action Follow-Up visit that was conducted on August 14, 2024, an administrator was not present. D. Jones stated that she is in the process of hiring a new administrator, V. Rowles. D. Jones stated that V. Rowles has a bachelor’s degree in sociology, and had already taken EDU 119, ADMIN 1, and ADMIN 2. A file was not available for review for V. Rowles. When I searched for V. Rowles in the DCDEE WORKS and ABCMS websites, they yielded no results. I encouraged D. Jones to have V. Rowles immediately upload all certifications and official transcripts to DCDEE WORKS, to have her education and status as a Level III Administrator verified. The new administrator will start employment when she receives her background check qualifying letter and DCDEE WORKS determination letter. During the visit, D. Jones called V. Rowles. V. Rowles arrived at the facility at 12:15pm. She came to the facility to print documents that were needed for her staff file. V. Rowles showed me her transcripts for her Bachelor’s and Master’s degrees. I explained to V. Rowles that I cannot accept transcripts and that she must send all official transcripts to DCDEE WORKS for verification. I assisted V. Rowles with registering for a DCDEE WORKS account. I also assisted V. Rowles with navigating the ABCMS website to start the background check process. During today’s visit, the administrator was not present upon my arrival. D. Jones, operator, stated that an administrator, V. Rowles, was hired on August 24, 2024. The administrator arrived at 11:05am. When I searched for V. Rowles in DCDEE WORKS, I observed that she had an account, but no education had been verified. When I asked V. Rowles if she had uploaded her official transcripts and certifications to DCDEE WORKS, she stated that she had not. She stated that she got confused and needed help with navigating the DCDEE website and uploading her documents. I assisted V. Rowles with uploading her electronic official transcripts to DCDEE WORKS. She is still waiting for one more transcript from Fayetteville Technical Community College. I gave R. Rowles a copy of the Workforce Education Unit Official Transcript Submission Process handout from the DCDEE website. When she receives the electronic official transcript from FTCC, she will upload it to her DCDEE WORKS account. A Pre-Services for Administrators Form will be completed after V. Rowles’ education has been verified by DCDEE WORKS. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Routine Unannounced visit that was conducted on July 08, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. During an Administrative Action Follow-Up visit on August 14, 2024, the operator stated that she had another candidate named V. Rowles that she would like to hire as an administrator. When I looked V. Rowles up in DCDEE WORKS, it yielded no results. 10 years of child care administration experience could not be verified for V. Rowles. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During the Routine Unannounced visit that was conducted on July 08, 2024, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan by July 15, 2024. On July 16, 2024, I received an email from D. McKethan, D. Jones’ daughter, with a completed written plan that included all of the necessary policies and procedures. I responded to the email stating that the written plan was approved, that the staff needed to be trained on the updated policies and procedures, and they need to be implemented immediately. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Stipulation #3 of the corrective action plan specifically states that a qualified Level III Administrator must be hired within 90 days of the issuance of the Administrative Action. A Level III Administrator should have been hired by February 29, 2024. As of today, the stipulation has not been met. Failure to meet the deadlines of the stipulations of the corrective action plan may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 7/8/2024 Number Present: 23 Completed Date: 7/8/2024 Age: From 0 To 7 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed January 08, 2024 and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Probationary license issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher greeted me when I knocked on the door. Upon my arrival, four (4) teachers and twenty-three (23) children were present. D. Jones, Operator, arrived at the facility at 9:55am. An additional teacher arrived at 10:00am. In Space #1a, children were observed participating in free-choice activities. The teacher sat on a carpeted area with the children. They engaged in a fingerplay activity while singing “One little finger…tap, tap, tap.” While sitting on the carpet, the teacher also reviewed letters with the children (A is for alligator, B is for ball, C is for cat). Feeding schedules were not posted in the classroom. The group from Space #1b was observed in the outdoor learning environment. Children were observed engaging in sand play, playing with toy cars, riding on tricycles, and using the swing set. Children were also observed looking for insects in the grass. One child pointed to an insect flying by, and said, “It’s a dragonfly!” The teacher responded by saying, “You’re right, that is a dragonfly!” Another child asked, “What happened to the caterpillars?” The teacher responded by saying, “It rained, so they all went away. If I see a caterpillar, I’ll bring it to you.” The child responded by saying, “Okay.” An airplane was observed in the sky. The teacher pointed to the sky and said, “Look! What is that?” The children responded by saying, “Airplane! Airplane!” The group from Space#2 was observed in the outdoor learning environment. Children were observed riding in a toy Jeep, riding on tricycles, playing with wagons, and engaging in sand play. The teachers were observed sitting at a picnic table while the children played. When the group returned inside, the children used the bathroom, washed their hands, and sat at a table before being served lunch. While the children waited for lunch to be served, they sang the “Months of the Year” song. The teacher also asked each child which month their birthday was in. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, macaroni and cheese, turnip greens, mixed fruit, and milk. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted (omit posting for centers located in a residence). In Space #1a, infant feeding plans were not posted in the classroom for reference or review. The operator copied the individual infant feeding plans from each applicable child's record, and posted them in the classroom during the visit. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. TA/Consultation: Infant Feeding Schedules A violation was cited today for not having infant feeding plans posted in a space that provides care for infants. According to Child Care Rule .0902(a), the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. Infant/Toddler Observation I discussed with D. Jones the results of my observations conducted in Space #1a. Children were engaged in classroom activities and were responsive to the teachers. There were ample materials in each interest center for children to explore at their choice. The teachers were always aware of their surroundings. Self-talk and Parallel talk were both observed during today’s visit. We discussed how self-talk offers an opportunity to allow conversation to occur in silent classroom. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I encouraged staff to continue using these methods of classroom interactions. Preschool Observation I discussed with D. Jones the results of my observations conducted in Space #1b. Children were responsive to their teachers and the teachers were always aware of their surroundings. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statements or questions and encourage peer conversations. School Age Observation I discussed with D. Jones the results of my observations conducted in Space #2. I encouraged D. Jones to have staff actively engaged with children during outdoor play. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. I also encouraged D. Jones to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During today’s visit, a violation was cited regarding infant feeding plans. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During today’s visit, an administrator was not present. D. Jones stated that the administrator had a medical procedure, and should be returning to work next week. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During today’s visit, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan to Tiffany Reed, Child Care Consultant, by the close business July 15, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders: DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0700 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 7/8/2024 Number Present: 23 Completed Date: 7/8/2024 Age: From 0 To 7 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed January 08, 2024 and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Probationary license issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher greeted me when I knocked on the door. Upon my arrival, four (4) teachers and twenty-three (23) children were present. D. Jones, Operator, arrived at the facility at 9:55am. An additional teacher arrived at 10:00am. In Space #1a, children were observed participating in free-choice activities. The teacher sat on a carpeted area with the children. They engaged in a fingerplay activity while singing “One little finger…tap, tap, tap.” While sitting on the carpet, the teacher also reviewed letters with the children (A is for alligator, B is for ball, C is for cat). Feeding schedules were not posted in the classroom. The group from Space #1b was observed in the outdoor learning environment. Children were observed engaging in sand play, playing with toy cars, riding on tricycles, and using the swing set. Children were also observed looking for insects in the grass. One child pointed to an insect flying by, and said, “It’s a dragonfly!” The teacher responded by saying, “You’re right, that is a dragonfly!” Another child asked, “What happened to the caterpillars?” The teacher responded by saying, “It rained, so they all went away. If I see a caterpillar, I’ll bring it to you.” The child responded by saying, “Okay.” An airplane was observed in the sky. The teacher pointed to the sky and said, “Look! What is that?” The children responded by saying, “Airplane! Airplane!” The group from Space#2 was observed in the outdoor learning environment. Children were observed riding in a toy Jeep, riding on tricycles, playing with wagons, and engaging in sand play. The teachers were observed sitting at a picnic table while the children played. When the group returned inside, the children used the bathroom, washed their hands, and sat at a table before being served lunch. While the children waited for lunch to be served, they sang the “Months of the Year” song. The teacher also asked each child which month their birthday was in. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, macaroni and cheese, turnip greens, mixed fruit, and milk. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted (omit posting for centers located in a residence). In Space #1a, infant feeding plans were not posted in the classroom for reference or review. The operator copied the individual infant feeding plans from each applicable child's record, and posted them in the classroom during the visit. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. TA/Consultation: Infant Feeding Schedules A violation was cited today for not having infant feeding plans posted in a space that provides care for infants. According to Child Care Rule .0902(a), the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. Infant/Toddler Observation I discussed with D. Jones the results of my observations conducted in Space #1a. Children were engaged in classroom activities and were responsive to the teachers. There were ample materials in each interest center for children to explore at their choice. The teachers were always aware of their surroundings. Self-talk and Parallel talk were both observed during today’s visit. We discussed how self-talk offers an opportunity to allow conversation to occur in silent classroom. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I encouraged staff to continue using these methods of classroom interactions. Preschool Observation I discussed with D. Jones the results of my observations conducted in Space #1b. Children were responsive to their teachers and the teachers were always aware of their surroundings. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statements or questions and encourage peer conversations. School Age Observation I discussed with D. Jones the results of my observations conducted in Space #2. I encouraged D. Jones to have staff actively engaged with children during outdoor play. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. I also encouraged D. Jones to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During today’s visit, a violation was cited regarding infant feeding plans. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During today’s visit, an administrator was not present. D. Jones stated that the administrator had a medical procedure, and should be returning to work next week. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During today’s visit, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan to Tiffany Reed, Child Care Consultant, by the close business July 15, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders: DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0800 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 7/8/2024 Number Present: 23 Completed Date: 7/8/2024 Age: From 0 To 7 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed January 08, 2024 and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Probationary license issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher greeted me when I knocked on the door. Upon my arrival, four (4) teachers and twenty-three (23) children were present. D. Jones, Operator, arrived at the facility at 9:55am. An additional teacher arrived at 10:00am. In Space #1a, children were observed participating in free-choice activities. The teacher sat on a carpeted area with the children. They engaged in a fingerplay activity while singing “One little finger…tap, tap, tap.” While sitting on the carpet, the teacher also reviewed letters with the children (A is for alligator, B is for ball, C is for cat). Feeding schedules were not posted in the classroom. The group from Space #1b was observed in the outdoor learning environment. Children were observed engaging in sand play, playing with toy cars, riding on tricycles, and using the swing set. Children were also observed looking for insects in the grass. One child pointed to an insect flying by, and said, “It’s a dragonfly!” The teacher responded by saying, “You’re right, that is a dragonfly!” Another child asked, “What happened to the caterpillars?” The teacher responded by saying, “It rained, so they all went away. If I see a caterpillar, I’ll bring it to you.” The child responded by saying, “Okay.” An airplane was observed in the sky. The teacher pointed to the sky and said, “Look! What is that?” The children responded by saying, “Airplane! Airplane!” The group from Space#2 was observed in the outdoor learning environment. Children were observed riding in a toy Jeep, riding on tricycles, playing with wagons, and engaging in sand play. The teachers were observed sitting at a picnic table while the children played. When the group returned inside, the children used the bathroom, washed their hands, and sat at a table before being served lunch. While the children waited for lunch to be served, they sang the “Months of the Year” song. The teacher also asked each child which month their birthday was in. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, macaroni and cheese, turnip greens, mixed fruit, and milk. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted (omit posting for centers located in a residence). In Space #1a, infant feeding plans were not posted in the classroom for reference or review. The operator copied the individual infant feeding plans from each applicable child's record, and posted them in the classroom during the visit. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. TA/Consultation: Infant Feeding Schedules A violation was cited today for not having infant feeding plans posted in a space that provides care for infants. According to Child Care Rule .0902(a), the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. Infant/Toddler Observation I discussed with D. Jones the results of my observations conducted in Space #1a. Children were engaged in classroom activities and were responsive to the teachers. There were ample materials in each interest center for children to explore at their choice. The teachers were always aware of their surroundings. Self-talk and Parallel talk were both observed during today’s visit. We discussed how self-talk offers an opportunity to allow conversation to occur in silent classroom. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I encouraged staff to continue using these methods of classroom interactions. Preschool Observation I discussed with D. Jones the results of my observations conducted in Space #1b. Children were responsive to their teachers and the teachers were always aware of their surroundings. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statements or questions and encourage peer conversations. School Age Observation I discussed with D. Jones the results of my observations conducted in Space #2. I encouraged D. Jones to have staff actively engaged with children during outdoor play. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. I also encouraged D. Jones to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During today’s visit, a violation was cited regarding infant feeding plans. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During today’s visit, an administrator was not present. D. Jones stated that the administrator had a medical procedure, and should be returning to work next week. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During today’s visit, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan to Tiffany Reed, Child Care Consultant, by the close business July 15, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders: DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 7/8/2024 Number Present: 23 Completed Date: 7/8/2024 Age: From 0 To 7 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed January 08, 2024 and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Probationary license issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher greeted me when I knocked on the door. Upon my arrival, four (4) teachers and twenty-three (23) children were present. D. Jones, Operator, arrived at the facility at 9:55am. An additional teacher arrived at 10:00am. In Space #1a, children were observed participating in free-choice activities. The teacher sat on a carpeted area with the children. They engaged in a fingerplay activity while singing “One little finger…tap, tap, tap.” While sitting on the carpet, the teacher also reviewed letters with the children (A is for alligator, B is for ball, C is for cat). Feeding schedules were not posted in the classroom. The group from Space #1b was observed in the outdoor learning environment. Children were observed engaging in sand play, playing with toy cars, riding on tricycles, and using the swing set. Children were also observed looking for insects in the grass. One child pointed to an insect flying by, and said, “It’s a dragonfly!” The teacher responded by saying, “You’re right, that is a dragonfly!” Another child asked, “What happened to the caterpillars?” The teacher responded by saying, “It rained, so they all went away. If I see a caterpillar, I’ll bring it to you.” The child responded by saying, “Okay.” An airplane was observed in the sky. The teacher pointed to the sky and said, “Look! What is that?” The children responded by saying, “Airplane! Airplane!” The group from Space#2 was observed in the outdoor learning environment. Children were observed riding in a toy Jeep, riding on tricycles, playing with wagons, and engaging in sand play. The teachers were observed sitting at a picnic table while the children played. When the group returned inside, the children used the bathroom, washed their hands, and sat at a table before being served lunch. While the children waited for lunch to be served, they sang the “Months of the Year” song. The teacher also asked each child which month their birthday was in. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, macaroni and cheese, turnip greens, mixed fruit, and milk. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted (omit posting for centers located in a residence). In Space #1a, infant feeding plans were not posted in the classroom for reference or review. The operator copied the individual infant feeding plans from each applicable child's record, and posted them in the classroom during the visit. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. TA/Consultation: Infant Feeding Schedules A violation was cited today for not having infant feeding plans posted in a space that provides care for infants. According to Child Care Rule .0902(a), the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. Infant/Toddler Observation I discussed with D. Jones the results of my observations conducted in Space #1a. Children were engaged in classroom activities and were responsive to the teachers. There were ample materials in each interest center for children to explore at their choice. The teachers were always aware of their surroundings. Self-talk and Parallel talk were both observed during today’s visit. We discussed how self-talk offers an opportunity to allow conversation to occur in silent classroom. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I encouraged staff to continue using these methods of classroom interactions. Preschool Observation I discussed with D. Jones the results of my observations conducted in Space #1b. Children were responsive to their teachers and the teachers were always aware of their surroundings. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statements or questions and encourage peer conversations. School Age Observation I discussed with D. Jones the results of my observations conducted in Space #2. I encouraged D. Jones to have staff actively engaged with children during outdoor play. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. I also encouraged D. Jones to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During today’s visit, a violation was cited regarding infant feeding plans. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During today’s visit, an administrator was not present. D. Jones stated that the administrator had a medical procedure, and should be returning to work next week. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During today’s visit, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan to Tiffany Reed, Child Care Consultant, by the close business July 15, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders: DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 7/8/2024 Number Present: 23 Completed Date: 7/8/2024 Age: From 0 To 7 Total Minutes: 225 Time In: 09:00 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance visit was completed January 08, 2024 and prior to today’s visit, the eighteen-month compliance history score was 90% which is at or above 75%, as required by North Carolina General Statute 110-90(4) (c-d). This program currently operates with a Probationary license issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 25, 2024. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. A teacher greeted me when I knocked on the door. Upon my arrival, four (4) teachers and twenty-three (23) children were present. D. Jones, Operator, arrived at the facility at 9:55am. An additional teacher arrived at 10:00am. In Space #1a, children were observed participating in free-choice activities. The teacher sat on a carpeted area with the children. They engaged in a fingerplay activity while singing “One little finger…tap, tap, tap.” While sitting on the carpet, the teacher also reviewed letters with the children (A is for alligator, B is for ball, C is for cat). Feeding schedules were not posted in the classroom. The group from Space #1b was observed in the outdoor learning environment. Children were observed engaging in sand play, playing with toy cars, riding on tricycles, and using the swing set. Children were also observed looking for insects in the grass. One child pointed to an insect flying by, and said, “It’s a dragonfly!” The teacher responded by saying, “You’re right, that is a dragonfly!” Another child asked, “What happened to the caterpillars?” The teacher responded by saying, “It rained, so they all went away. If I see a caterpillar, I’ll bring it to you.” The child responded by saying, “Okay.” An airplane was observed in the sky. The teacher pointed to the sky and said, “Look! What is that?” The children responded by saying, “Airplane! Airplane!” The group from Space#2 was observed in the outdoor learning environment. Children were observed riding in a toy Jeep, riding on tricycles, playing with wagons, and engaging in sand play. The teachers were observed sitting at a picnic table while the children played. When the group returned inside, the children used the bathroom, washed their hands, and sat at a table before being served lunch. While the children waited for lunch to be served, they sang the “Months of the Year” song. The teacher also asked each child which month their birthday was in. Routine care and handwashing practices were observed. Lunch consisted of chicken nuggets, macaroni and cheese, turnip greens, mixed fruit, and milk. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted (omit posting for centers located in a residence). In Space #1a, infant feeding plans were not posted in the classroom for reference or review. The operator copied the individual infant feeding plans from each applicable child's record, and posted them in the classroom during the visit. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. TA/Consultation: Infant Feeding Schedules A violation was cited today for not having infant feeding plans posted in a space that provides care for infants. According to Child Care Rule .0902(a), the parent or health care provider of each child under 15 months of age shall provide the center an individual written feeding plan for the child. This plan shall be followed at the center. This plan shall include the child's name, be signed by the parent or health care provider, and be dated when received by the center. Each infant's plan shall be modified in consultation with the child's parent or health care provider to reflect changes in the child's needs as he or she develops. The feeding instructions for each infant shall include the type and amount of milk, formula and food, the frequency of feedings and be posted for reference by the caregivers. Infant/Toddler Observation I discussed with D. Jones the results of my observations conducted in Space #1a. Children were engaged in classroom activities and were responsive to the teachers. There were ample materials in each interest center for children to explore at their choice. The teachers were always aware of their surroundings. Self-talk and Parallel talk were both observed during today’s visit. We discussed how self-talk offers an opportunity to allow conversation to occur in silent classroom. For example, the teacher can talk out loud about what he/she is doing, seeing, hearing, or feeling. Parallel talk is important for the teacher to engage in conversations by talking about what the child is doing, seeing, hearing, or feeling. I encouraged staff to continue using these methods of classroom interactions. Preschool Observation I discussed with D. Jones the results of my observations conducted in Space #1b. Children were responsive to their teachers and the teachers were always aware of their surroundings. Staff engaged in frequent, positive, and interactive language with individual children and groups of children by asking questions, responding to questions, and discussing their activities. I suggest teachers continue to have meaningful conversations and interactions with children. I encourage teachers to give children opportunities to respond to their statements or questions and encourage peer conversations. School Age Observation I discussed with D. Jones the results of my observations conducted in Space #2. I encouraged D. Jones to have staff actively engaged with children during outdoor play. Positive interactions, through which children share joy with their caregivers, keep children engaged and encourage them to seek out and try new things. These actions lead to deeper engagement with their environment and more meaningful interactions with those around them. They also promote increased creativity and exploration, which are the building blocks for higher-order thinking. I also encouraged D. Jones to have staff use mealtimes as learning opportunities. Mealtimes can offer opportunities to discuss where food comes from, how food is prepared, or connect concepts such as colors and letters to food. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During an Administrative Action Follow-Up visit that was conducted on May 28, 2024, a violation was cited regarding the grouping of children. During today’s visit, a violation was cited regarding infant feeding plans. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During the Administrative Action visit that was completed on May 28, 2024, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. During today’s visit, an administrator was not present. D. Jones stated that the administrator had a medical procedure, and should be returning to work next week. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During the Administrative Action Follow-Up visit that was completed on May 28, 2024, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. During an Unannounced Follow-Up visit that was completed on June 11, 2024, a final draft was not available for review. The operator stated that the facility was having issues with the internet connection and printer issues. During today’s visit, the operator emailed me a copy of the finalized written plan. The plan did not include all of the information required. D. Jones was given a deadline to submit a revised plan to Tiffany Reed, Child Care Consultant, by the close business July 15, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders: DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.l.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0700 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 19 Completed Date: 5/28/2024 Age: From 0 To 5 Total Minutes: 140 Time In: 03:00 PM Time Out: 05:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Doris Jones, Operator, greeted me and was present while I observed the indoor and outdoor areas. Nineteen children and 5 teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. In Space #1a, two 2-year-old children were grouped with infants. Two children's records were reviewed to determine if they have been appropriately placed in Space #1a. One child had documentation on file from a physician that certified that his placement in Space #1a was appropriate. Another child did not have any documentation on file to certify that his placement was appropriate. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. In Space #1a, a 2-year-old child was grouped with infants. The child did not have documentation on file from a physician, certifying that the placement was appropriate. During the visit, the child was moved to Space #1b with the appropriate age group. 10A NCAC 09 .0713(a)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Grouping of Children A violation was cited today for grouping a two-year-old child with children under one year of age. According to Child Care Rule 10A NCAC .0713(a)(3), children under one year of age shall be kept separate from children two years of age and over. A child two years of age and older may be placed with children under one year of age when a physician certifies that the developmental age of the child makes this placement appropriate. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During today’s visit, a violation was cited regarding the grouping of children. A 2-year-old child was grouped with infants. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During today’s visit, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During today’s visit, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. The Quality Point Form was updated during today's visit. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 5. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During today’s visit, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 19 Completed Date: 5/28/2024 Age: From 0 To 5 Total Minutes: 140 Time In: 03:00 PM Time Out: 05:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Doris Jones, Operator, greeted me and was present while I observed the indoor and outdoor areas. Nineteen children and 5 teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. In Space #1a, two 2-year-old children were grouped with infants. Two children's records were reviewed to determine if they have been appropriately placed in Space #1a. One child had documentation on file from a physician that certified that his placement in Space #1a was appropriate. Another child did not have any documentation on file to certify that his placement was appropriate. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. In Space #1a, a 2-year-old child was grouped with infants. The child did not have documentation on file from a physician, certifying that the placement was appropriate. During the visit, the child was moved to Space #1b with the appropriate age group. 10A NCAC 09 .0713(a)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Grouping of Children A violation was cited today for grouping a two-year-old child with children under one year of age. According to Child Care Rule 10A NCAC .0713(a)(3), children under one year of age shall be kept separate from children two years of age and over. A child two years of age and older may be placed with children under one year of age when a physician certifies that the developmental age of the child makes this placement appropriate. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During today’s visit, a violation was cited regarding the grouping of children. A 2-year-old child was grouped with infants. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During today’s visit, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During today’s visit, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. The Quality Point Form was updated during today's visit. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 5. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During today’s visit, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0800 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 19 Completed Date: 5/28/2024 Age: From 0 To 5 Total Minutes: 140 Time In: 03:00 PM Time Out: 05:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Doris Jones, Operator, greeted me and was present while I observed the indoor and outdoor areas. Nineteen children and 5 teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. In Space #1a, two 2-year-old children were grouped with infants. Two children's records were reviewed to determine if they have been appropriately placed in Space #1a. One child had documentation on file from a physician that certified that his placement in Space #1a was appropriate. Another child did not have any documentation on file to certify that his placement was appropriate. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. In Space #1a, a 2-year-old child was grouped with infants. The child did not have documentation on file from a physician, certifying that the placement was appropriate. During the visit, the child was moved to Space #1b with the appropriate age group. 10A NCAC 09 .0713(a)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Grouping of Children A violation was cited today for grouping a two-year-old child with children under one year of age. According to Child Care Rule 10A NCAC .0713(a)(3), children under one year of age shall be kept separate from children two years of age and over. A child two years of age and older may be placed with children under one year of age when a physician certifies that the developmental age of the child makes this placement appropriate. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During today’s visit, a violation was cited regarding the grouping of children. A 2-year-old child was grouped with infants. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During today’s visit, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During today’s visit, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. The Quality Point Form was updated during today's visit. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 5. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During today’s visit, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 19 Completed Date: 5/28/2024 Age: From 0 To 5 Total Minutes: 140 Time In: 03:00 PM Time Out: 05:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Doris Jones, Operator, greeted me and was present while I observed the indoor and outdoor areas. Nineteen children and 5 teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. In Space #1a, two 2-year-old children were grouped with infants. Two children's records were reviewed to determine if they have been appropriately placed in Space #1a. One child had documentation on file from a physician that certified that his placement in Space #1a was appropriate. Another child did not have any documentation on file to certify that his placement was appropriate. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. In Space #1a, a 2-year-old child was grouped with infants. The child did not have documentation on file from a physician, certifying that the placement was appropriate. During the visit, the child was moved to Space #1b with the appropriate age group. 10A NCAC 09 .0713(a)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Grouping of Children A violation was cited today for grouping a two-year-old child with children under one year of age. According to Child Care Rule 10A NCAC .0713(a)(3), children under one year of age shall be kept separate from children two years of age and over. A child two years of age and older may be placed with children under one year of age when a physician certifies that the developmental age of the child makes this placement appropriate. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During today’s visit, a violation was cited regarding the grouping of children. A 2-year-old child was grouped with infants. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During today’s visit, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During today’s visit, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. The Quality Point Form was updated during today's visit. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 5. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During today’s visit, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 5/28/2024 Number Present: 19 Completed Date: 5/28/2024 Age: From 0 To 5 Total Minutes: 140 Time In: 03:00 PM Time Out: 05:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Doris Jones, Operator, greeted me and was present while I observed the indoor and outdoor areas. Nineteen children and 5 teachers were present upon my arrival. Children were observed participating in free-choice activities and outdoor play activities. In Space #1a, two 2-year-old children were grouped with infants. Two children's records were reviewed to determine if they have been appropriately placed in Space #1a. One child had documentation on file from a physician that certified that his placement in Space #1a was appropriate. Another child did not have any documentation on file to certify that his placement was appropriate. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. In Space #1a, a 2-year-old child was grouped with infants. The child did not have documentation on file from a physician, certifying that the placement was appropriate. During the visit, the child was moved to Space #1b with the appropriate age group. 10A NCAC 09 .0713(a)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Facility Specific TA/Reminders: Grouping of Children A violation was cited today for grouping a two-year-old child with children under one year of age. According to Child Care Rule 10A NCAC .0713(a)(3), children under one year of age shall be kept separate from children two years of age and over. A child two years of age and older may be placed with children under one year of age when a physician certifies that the developmental age of the child makes this placement appropriate. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During an Administrative Action Follow-Up Visit that was conducted on April 02, 2024, three violations were cited regarding staff records. During today’s visit, a violation was cited regarding the grouping of children. A 2-year-old child was grouped with infants. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During the Administrative Action Follow-Up visit that was conducted on April 02, 2024, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, M. Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (L. Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administration Action Follow-Up visit that was completed on April 02, 2024, the operator stated that she hired a new administrator, L. Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but has not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. During today’s visit, the administrator was not present. D. Jones stated that the administrator had become ill a couple of weeks ago. She also stated that the administrator will probably need to retake the Child Care Administration course at Fayetteville Technical Community College during the upcoming fall semester. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, I logged into the DCDEE WORKS website to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. During today’s visit, I logged into the DCDEE WORKS website to search for L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that L. Morrison had 10 years of child care administrative work experience. We discussed alternative options to earn a quality point. D. Jones selected the quality point option of implementing an approved curriculum. The Creative Curriculum will be used in the space with enrolled four-year-old children. The Creative Curriculum books were located in the kitchen/office area and were available for teachers to use. The Quality Point Form was updated during today's visit. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 5. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During the Administrative Action Follow-Up visit that was completed on April 02, 2024, updated operational procedures were not available for review. During today’s visit, a rough draft of the file review procedures was available for review. D. Jones was given a deadline to submit the final draft to Tiffany Reed, Child Care Consultant, by the close of business on June 04, 2024. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 6 Completed Date: 4/2/2024 Age: From 2 To 7 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Six children and two teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed participating in outdoor play activities. Routine care and handwashing practices were observed. Lunch consisted of cheese pizza, corn, applesauce, and milk. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. One recently hired staff member’s file was reviewed. One staff member did not have a valid TB test with negative results completed within the past 12 months. One staff member did not have a medical report on file. One staff member had an emergency information form on file that was completed in October 2022. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Lisa Morrison, Administrator, did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Lisa Morrison, Administrator, did not have valid TB test or screening results on file that were completed within the 12 months prior to her employment date (DOH: 3/15/2024; Date of TB Test: 10/21/2022). .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Lisa Morrison, Administrator, did not have an Emergency Information Form on file that was completed within the past 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders: Staff Medical Requirements Violations were cited today for a staff member not having a valid TB test, medical report, or emergency information on file. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. The medical statement shall be completed prior to employment. When submitted, the medical statement shall not be older than 12 months. Additionally, Child Care Rule 10A NCAC 09 .0701(a) states that all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results, indicating the individual is free of active tuberculosis. The TB test or screening results shall be obtained within the 12 months prior to the date of employment. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During today’s visit, four violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, it was determined that the operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the visit, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During today’s visit, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, Micheline Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (Lisa Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During today’s visit, the operator stated that she hired a new administrator, Lisa Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but does not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. The administrator was not present during today’s visit. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During today’s visit, I went to DCDEE WORKS to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. The operator stated that she would decide on another quality point option. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During today’s visit, updated operational procedures were not available for review. The operator stated that she is still in the process of updating the procedures. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0700 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 6 Completed Date: 4/2/2024 Age: From 2 To 7 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Six children and two teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed participating in outdoor play activities. Routine care and handwashing practices were observed. Lunch consisted of cheese pizza, corn, applesauce, and milk. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. One recently hired staff member’s file was reviewed. One staff member did not have a valid TB test with negative results completed within the past 12 months. One staff member did not have a medical report on file. One staff member had an emergency information form on file that was completed in October 2022. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Lisa Morrison, Administrator, did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Lisa Morrison, Administrator, did not have valid TB test or screening results on file that were completed within the 12 months prior to her employment date (DOH: 3/15/2024; Date of TB Test: 10/21/2022). .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Lisa Morrison, Administrator, did not have an Emergency Information Form on file that was completed within the past 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders: Staff Medical Requirements Violations were cited today for a staff member not having a valid TB test, medical report, or emergency information on file. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. The medical statement shall be completed prior to employment. When submitted, the medical statement shall not be older than 12 months. Additionally, Child Care Rule 10A NCAC 09 .0701(a) states that all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results, indicating the individual is free of active tuberculosis. The TB test or screening results shall be obtained within the 12 months prior to the date of employment. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During today’s visit, four violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, it was determined that the operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the visit, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During today’s visit, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, Micheline Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (Lisa Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During today’s visit, the operator stated that she hired a new administrator, Lisa Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but does not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. The administrator was not present during today’s visit. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During today’s visit, I went to DCDEE WORKS to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. The operator stated that she would decide on another quality point option. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During today’s visit, updated operational procedures were not available for review. The operator stated that she is still in the process of updating the procedures. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 6 Completed Date: 4/2/2024 Age: From 2 To 7 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Six children and two teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed participating in outdoor play activities. Routine care and handwashing practices were observed. Lunch consisted of cheese pizza, corn, applesauce, and milk. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. One recently hired staff member’s file was reviewed. One staff member did not have a valid TB test with negative results completed within the past 12 months. One staff member did not have a medical report on file. One staff member had an emergency information form on file that was completed in October 2022. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Lisa Morrison, Administrator, did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Lisa Morrison, Administrator, did not have valid TB test or screening results on file that were completed within the 12 months prior to her employment date (DOH: 3/15/2024; Date of TB Test: 10/21/2022). .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Lisa Morrison, Administrator, did not have an Emergency Information Form on file that was completed within the past 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders: Staff Medical Requirements Violations were cited today for a staff member not having a valid TB test, medical report, or emergency information on file. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. The medical statement shall be completed prior to employment. When submitted, the medical statement shall not be older than 12 months. Additionally, Child Care Rule 10A NCAC 09 .0701(a) states that all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results, indicating the individual is free of active tuberculosis. The TB test or screening results shall be obtained within the 12 months prior to the date of employment. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During today’s visit, four violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, it was determined that the operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the visit, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During today’s visit, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, Micheline Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (Lisa Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During today’s visit, the operator stated that she hired a new administrator, Lisa Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but does not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. The administrator was not present during today’s visit. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During today’s visit, I went to DCDEE WORKS to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. The operator stated that she would decide on another quality point option. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During today’s visit, updated operational procedures were not available for review. The operator stated that she is still in the process of updating the procedures. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0800 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 6 Completed Date: 4/2/2024 Age: From 2 To 7 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Six children and two teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed participating in outdoor play activities. Routine care and handwashing practices were observed. Lunch consisted of cheese pizza, corn, applesauce, and milk. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. One recently hired staff member’s file was reviewed. One staff member did not have a valid TB test with negative results completed within the past 12 months. One staff member did not have a medical report on file. One staff member had an emergency information form on file that was completed in October 2022. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Lisa Morrison, Administrator, did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Lisa Morrison, Administrator, did not have valid TB test or screening results on file that were completed within the 12 months prior to her employment date (DOH: 3/15/2024; Date of TB Test: 10/21/2022). .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Lisa Morrison, Administrator, did not have an Emergency Information Form on file that was completed within the past 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders: Staff Medical Requirements Violations were cited today for a staff member not having a valid TB test, medical report, or emergency information on file. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. The medical statement shall be completed prior to employment. When submitted, the medical statement shall not be older than 12 months. Additionally, Child Care Rule 10A NCAC 09 .0701(a) states that all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results, indicating the individual is free of active tuberculosis. The TB test or screening results shall be obtained within the 12 months prior to the date of employment. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During today’s visit, four violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, it was determined that the operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the visit, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During today’s visit, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, Micheline Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (Lisa Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During today’s visit, the operator stated that she hired a new administrator, Lisa Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but does not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. The administrator was not present during today’s visit. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During today’s visit, I went to DCDEE WORKS to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. The operator stated that she would decide on another quality point option. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During today’s visit, updated operational procedures were not available for review. The operator stated that she is still in the process of updating the procedures. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 6 Completed Date: 4/2/2024 Age: From 2 To 7 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Six children and two teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed participating in outdoor play activities. Routine care and handwashing practices were observed. Lunch consisted of cheese pizza, corn, applesauce, and milk. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. One recently hired staff member’s file was reviewed. One staff member did not have a valid TB test with negative results completed within the past 12 months. One staff member did not have a medical report on file. One staff member had an emergency information form on file that was completed in October 2022. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Lisa Morrison, Administrator, did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Lisa Morrison, Administrator, did not have valid TB test or screening results on file that were completed within the 12 months prior to her employment date (DOH: 3/15/2024; Date of TB Test: 10/21/2022). .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Lisa Morrison, Administrator, did not have an Emergency Information Form on file that was completed within the past 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders: Staff Medical Requirements Violations were cited today for a staff member not having a valid TB test, medical report, or emergency information on file. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. The medical statement shall be completed prior to employment. When submitted, the medical statement shall not be older than 12 months. Additionally, Child Care Rule 10A NCAC 09 .0701(a) states that all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results, indicating the individual is free of active tuberculosis. The TB test or screening results shall be obtained within the 12 months prior to the date of employment. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During today’s visit, four violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, it was determined that the operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the visit, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During today’s visit, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, Micheline Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (Lisa Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During today’s visit, the operator stated that she hired a new administrator, Lisa Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but does not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. The administrator was not present during today’s visit. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During today’s visit, I went to DCDEE WORKS to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. The operator stated that she would decide on another quality point option. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During today’s visit, updated operational procedures were not available for review. The operator stated that she is still in the process of updating the procedures. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 6 Completed Date: 4/2/2024 Age: From 2 To 7 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 91%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 21, 2024. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Six children and two teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed participating in outdoor play activities. Routine care and handwashing practices were observed. Lunch consisted of cheese pizza, corn, applesauce, and milk. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. One recently hired staff member’s file was reviewed. One staff member did not have a valid TB test with negative results completed within the past 12 months. One staff member did not have a medical report on file. One staff member had an emergency information form on file that was completed in October 2022. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Lisa Morrison, Administrator, did not have a medical report on file. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Lisa Morrison, Administrator, did not have valid TB test or screening results on file that were completed within the 12 months prior to her employment date (DOH: 3/15/2024; Date of TB Test: 10/21/2022). .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Lisa Morrison, Administrator, did not have an Emergency Information Form on file that was completed within the past 12 months. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 16, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders: Staff Medical Requirements Violations were cited today for a staff member not having a valid TB test, medical report, or emergency information on file. According to Child Care Rule 10A NCAC 09 .0701(a), child care providers and uncompensated providers who are not substitute providers or volunteers as defined in 10A NCAC 09 .0102, including the director, shall obtain a statement signed by a health care professional that indicates that the person is emotionally and physically fit to care for children. The medical statement shall be completed prior to employment. When submitted, the medical statement shall not be older than 12 months. Additionally, Child Care Rule 10A NCAC 09 .0701(a) states that all staff, including the director and individuals who volunteer more than once per week, shall obtain Tuberculin (TB) Test or Screening results, indicating the individual is free of active tuberculosis. The TB test or screening results shall be obtained within the 12 months prior to the date of employment. Sanitation Inspection According to your records, your sanitation inspection is due to expire on June 26, 2024. I encouraged the operator to call the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain an updated sanitation inspection before the expiration date. Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were reviewed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During the Initial Administrative Action visit that was conducted on December 05, 2023, all applicable child care requirements were observed in compliance. During the Annual Compliance visit that was conducted on January 08, 2024, 14 violations were cited regarding spoiled food, items not being clean and in good repair, hazardous items being accessible to children, and staff records. During the Administrative Action Follow-up visit that was conducted on February 19, 2024, one violation was cited for not scheduling and obtaining a fire inspection within 12 months of the previous inspection. During today’s visit, four violations were cited regarding staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, it was determined that the operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility visit on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. During the visit, the operator called the Partnership for Children to attempt to schedule a behavior management training and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024. On March 21, 2024, all staff, including the operator, completed a training titled ‘Behavior Intervention Strategies’. The training took place at the Partnership for Children of Cumberland County. During today’s visit, I verified that each staff member completed the training by reviewing a training roster of attendance. 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: On December 12, 2023, I received an email from the operator stating that she hired a new administrator, Micheline Bayliss, on December 11, 2023. I called the operator on December 15, to ask her to complete a Pre-Service for Administrators form and send it me as soon as possible. After not receiving the requested form, I called the operator on December 29, 2023, to request the form again. During the phone conversation, the operator stated that the new administrator’s start date had been pushed back to January 03, 2024. During the Annual Compliance visit on January 08, 2024, the operator stated that M. Bayliss was not a good fit for her facility, and she had another possible candidate to serve as the administrator for the facility (Lisa Morrison). After reviewing the candidate’s education and certifications, I determined that she did not qualify as a Level 3 Administrator, because she had not completed any administration coursework. The operator stated that she had another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During the Administrative Action Follow-Up visit on February 19, 2024, a level 3 administrator had still not been hired. I reminded the operator that she has until February 29, 2024 to hire a Level 3 Administrator. During today’s visit, the operator stated that she hired a new administrator, Lisa Morrison. According to L. Morrison’s staff file, she was hired on March 15, 2024. Upon reviewing L. Morrison’s staff file, it has been determined that she does not qualify to be a Level III Administrator. She has a bachelor’s degree in Sociology, but does not taken any administration coursework. L. Morrison is currently taking coursework at Fayetteville Technical Community College towards an Early Childhood Administrator certificate. The administrator was not present during today’s visit. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023, I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During the Administrative Action visit that was completed on February 19, 2024, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. During today’s visit, I went to DCDEE WORKS to search for the recently hired administrator, L. Morrison. Nothing was available to review, due to her registration still being in process. I could not verify that the candidate had 10 years of child care administrative work experience. The operator stated that she would decide on another quality point option. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. During the Administrative Action Follow-Up visit that was conducted on February 19, 2024, I verified that signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During the Administrative Action Follow-Up visit that was completed on February 19, 2024, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. During today’s visit, updated operational procedures were not available for review. The operator stated that she is still in the process of updating the procedures. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 2/19/2024 Number Present: 12 Completed Date: 2/19/2024 Age: From 1 To 7 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 92%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 02, 2023. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Twelve children and three teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed resting, participating in quiet activities, and transitioning from rest time to snack time. Snack consisted of cheese cubes, whole wheat crackers, and water. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. Health and safety requirements were observed in compliance during today’s visit. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The most recent fire inspection was completed on February 02, 2023. 10A NCAC 09 .0304(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During today's visit, a violation was cited for not obtaining a fire inspection within twelve months of the previous inspection. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. The operator called the Partnership for Children during today’s visit to attempt to schedule a behavior management training, and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024 at the facility. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: The operator has attempted to hire two administrators to work at the facility. Neither of the candidates qualified as a level 3 administrator. An administrator was not present during today’s visit. The operator has another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. The operator has until February 29, 2024 to hire a Level 3 Administrator. 3. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023 I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During today’s visit, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. We also discussed the possibility of choosing the quality point options of implementing an approved curriculum or requiring staff to obtain an additional 20 hours of in-service training hours per year. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. Signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 4. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During today’s visit, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Facility Specific TA/Reminders: Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within twelve months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0700 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 2/19/2024 Number Present: 12 Completed Date: 2/19/2024 Age: From 1 To 7 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 92%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 02, 2023. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Twelve children and three teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed resting, participating in quiet activities, and transitioning from rest time to snack time. Snack consisted of cheese cubes, whole wheat crackers, and water. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. Health and safety requirements were observed in compliance during today’s visit. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The most recent fire inspection was completed on February 02, 2023. 10A NCAC 09 .0304(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During today's visit, a violation was cited for not obtaining a fire inspection within twelve months of the previous inspection. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. The operator called the Partnership for Children during today’s visit to attempt to schedule a behavior management training, and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024 at the facility. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: The operator has attempted to hire two administrators to work at the facility. Neither of the candidates qualified as a level 3 administrator. An administrator was not present during today’s visit. The operator has another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. The operator has until February 29, 2024 to hire a Level 3 Administrator. 3. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023 I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During today’s visit, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. We also discussed the possibility of choosing the quality point options of implementing an approved curriculum or requiring staff to obtain an additional 20 hours of in-service training hours per year. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. Signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 4. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During today’s visit, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Facility Specific TA/Reminders: Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within twelve months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0800 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 2/19/2024 Number Present: 12 Completed Date: 2/19/2024 Age: From 1 To 7 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 92%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 02, 2023. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Twelve children and three teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed resting, participating in quiet activities, and transitioning from rest time to snack time. Snack consisted of cheese cubes, whole wheat crackers, and water. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. Health and safety requirements were observed in compliance during today’s visit. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The most recent fire inspection was completed on February 02, 2023. 10A NCAC 09 .0304(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During today's visit, a violation was cited for not obtaining a fire inspection within twelve months of the previous inspection. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. The operator called the Partnership for Children during today’s visit to attempt to schedule a behavior management training, and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024 at the facility. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: The operator has attempted to hire two administrators to work at the facility. Neither of the candidates qualified as a level 3 administrator. An administrator was not present during today’s visit. The operator has another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. The operator has until February 29, 2024 to hire a Level 3 Administrator. 3. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023 I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During today’s visit, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. We also discussed the possibility of choosing the quality point options of implementing an approved curriculum or requiring staff to obtain an additional 20 hours of in-service training hours per year. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. Signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 4. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During today’s visit, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Facility Specific TA/Reminders: Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within twelve months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 2/19/2024 Number Present: 12 Completed Date: 2/19/2024 Age: From 1 To 7 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 92%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 02, 2023. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Twelve children and three teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed resting, participating in quiet activities, and transitioning from rest time to snack time. Snack consisted of cheese cubes, whole wheat crackers, and water. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. Health and safety requirements were observed in compliance during today’s visit. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The most recent fire inspection was completed on February 02, 2023. 10A NCAC 09 .0304(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During today's visit, a violation was cited for not obtaining a fire inspection within twelve months of the previous inspection. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. The operator called the Partnership for Children during today’s visit to attempt to schedule a behavior management training, and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024 at the facility. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: The operator has attempted to hire two administrators to work at the facility. Neither of the candidates qualified as a level 3 administrator. An administrator was not present during today’s visit. The operator has another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. The operator has until February 29, 2024 to hire a Level 3 Administrator. 3. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023 I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During today’s visit, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. We also discussed the possibility of choosing the quality point options of implementing an approved curriculum or requiring staff to obtain an additional 20 hours of in-service training hours per year. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. Signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 4. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During today’s visit, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Facility Specific TA/Reminders: Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within twelve months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 2/19/2024 Number Present: 12 Completed Date: 2/19/2024 Age: From 1 To 7 Total Minutes: 210 Time In: 02:15 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Administrative Action Follow-Up visit. The previous annual compliance visit was conducted on January 08, 2024. The eighteen-month compliance history score prior to today’s visit was 92%. This program currently operates with a Probationary License, issued November 29, 2023. The information on record with DCDEE was verified as correct by Doris Jones, Operator. Current Inspections are as follows: Sanitation Classification of Approved completed June 26, 2023. Fire Classification of Approved for Day Time Care Only completed February 02, 2023. Martha Downing, Teacher, greeted me and was present while I observed the indoor and outdoor areas. Twelve children and three teachers were present upon my arrival. D. Jones, Operator, arrived at the facility after I completed my walkthrough. Children were observed resting, participating in quiet activities, and transitioning from rest time to snack time. Snack consisted of cheese cubes, whole wheat crackers, and water. I monitored for the Administrative Action which included the Cover Letter and the Corrective Action Plan. The Administrative Action was posted in the facility. Health and safety requirements were observed in compliance during today’s visit. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The operator did not schedule and obtain a fire inspection within 12 months of the previous inspection. The most recent fire inspection was completed on February 02, 2023. 10A NCAC 09 .0304(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on March 04, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Administrative Action Type: Probationary License The facility was issued an Administrative Action - Probationary License dated November 29, 2023. The operator stated that the Administrative Action was received in the mail on January 08, 2024, and the green card was signed by D. Jones. During today’s visit, we reviewed the progress of the corrective action plan. A copy of the Administrative Action was posted in the facility, on the parent information board. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records Progress: During today's visit, a violation was cited for not obtaining a fire inspection within twelve months of the previous inspection. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: The operator scheduled technical assistance with a Healthy Social Behavior Specialist at the Partnership for Children, instead of a scheduling a behavior management training. A healthy social behavior specialist visited the facility on January 17, 2024 and February 02, 2024 to provide technical assistance to staff regarding ways to de-escalate behaviors. The operator called the Partnership for Children during today’s visit to attempt to schedule a behavior management training, and left a voice message. A healthy social behavior specialist called the operator back, during the visit, and scheduled a behavior intervention strategies training with the operator and staff on March 21, 2024 at the facility. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. Progress: The operator has attempted to hire two administrators to work at the facility. Neither of the candidates qualified as a level 3 administrator. An administrator was not present during today’s visit. The operator has another potential candidate who has a Bachelor’s degree in psychology and who is currently enrolled in a Child Care Administration course at Fayetteville Technical Community College. The operator has until February 29, 2024 to hire a Level 3 Administrator. 3. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. Progress: On December 12, 2023 I received an email from the operator containing a request to change the restriction of the license to reflect operating during 1st shift only. On December 29, 2023, I called the operator on the phone to discuss the quality point option, because she was planning to hire a new administrator. If she were to hire a new qualified administrator without at least 10 years of administrative experience, she would have to choose a different quality point option to keep her star rating. During today’s visit, the operator stated that a potential candidate for an administrator will have 10 years of administrative work experience, once hired. The operator stated that she plans to hire the candidate within the next two weeks. We also discussed the possibility of choosing the quality point options of implementing an approved curriculum or requiring staff to obtain an additional 20 hours of in-service training hours per year. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. Progress: On December 12, 2023, D. Jones contacted Rhonda Blackmon to arrange for a Child Care Rules Review training. The training was scheduled for January 22, 2024. The Rules Review training was conducted on January 22, 2024. Signed statements of understanding were on file for each staff member, stating that they attended the Rules Review training session. 4. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. Progress: During today’s visit, the operator showed me a chart/table she created that will be used to conduct periodic record reviews. I commended her for creating the document and encouraged her to update operational procedures to reflect how the chart should be completed, who will be responsible for completing the chart, and how often the record reviews should be conducted. Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Facility Specific TA/Reminders: Fire Inspection A violation was cited today for not scheduling and obtaining a fire inspection within twelve months of the previous inspection. According to Child Care Rule .0304(a), each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. If you have questions, please contact me at: (910) 605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0700 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0800 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1106 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: DIANE'S CHILD CARE AND LEARNING CENTER INC. Facility ID: 26000954 Consultant: TIFFANY REED Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 18 Completed Date: 1/8/2024 Age: From 1 To 5 Total Minutes: 460 Time In: 09:20 AM Time Out: 02:30 PM Time In: 03:30 PM Time Out: 06:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance visit to include Health and Safety requirements and an Administrative Action Follow-Up visit. The previous Annual Compliance visit was completed on March 02, 2023, and prior to today’s visit, the eighteen-month compliance history score was 93% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Probationary license issued November 29, 2023. The license is effective from November 29, 2023 until November 29, 2024. The information on record with DCDEE was verified as correct by Diane Jones, Operator, and the owner’s corporation status was listed as current – active. Current Inspections are as follows: Sanitation Classification of Superior was completed on June 26, 2023. Fire Classification of Approved for Daytime Care Only was completed on February 02, 2023. Sandra Johnson, Child Care Consultant, accompanied me during today’s visit. Diane Jones, Operator, was present while we observed the indoor and outdoor areas. Eighteen (18) children and five (5) teachers were present upon our arrival. Children were observed participating in free-choice activities and outdoor play activities. Children had access to blocks, fine motor, dramatic play, and literacy materials. In Space #1A, plastic bags were stored in an unlocked cabinet, below the changing table. One unlabeled sippy cup was stored in the refrigerator. One sippy cup labeled with a name and expired date was stored in the refrigerator. Expired baby food was stored in an unlocked cabinet, under the changing table. In Space #1B, a shelf cabinet was missing a knob, leaving a protrusion hazard in place of the knob. Routine care and handwashing practices were observed. Lunch consisted of baked chicken, mashed potatoes, green beans, sliced apples, whole grain muffin, milk. In child bathroom 1, a visible water stain was observed on the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. A crack was observed in the floor tile in front of the sink. In child bathroom 2, a visible bulge was observed in the ceiling. The sink pipe, underneath the sink, was observed cracked and held together with duct tape. In the outdoor play area, a can of Raid insect spray was stored on top of a picnic table. A shovel was observed on the playground surface. Standing water, in storage bins full of toys, was observed in an open storage shed. Standing water was observed in a clogged washing station. The gate on the fence surrounding the washing station was not closed. The lattice that is connected to the building was observed caved in, creating a hole. Eight staff files were reviewed. One staff member did not complete health and safety training. One staff did not have valid TB test results on file. Two staff members did not have Recognizing and Responding to Suspicions of Child Maltreatment training certification on file. One staff member did not have a signed Shaken Baby Syndrome and Abusive Head Trauma acknowledgement on file. Three staff members did not meet their required ongoing training hours. Program files, including the EPR Plan, were reviewed and all documentation was in compliance. Transportation requirements were reviewed and observed in compliance. At the completion of the visit, the Visit Summary was reviewed with D. Jones. The following violations were observed: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #1a, there were three sippy cups that were keep in a small refrigerator. One that had a date of 7/11 and the other two no labels and one had some liquid in it. This was corrected by the cups being removed from the classroom and discarded of all liquids and place in the correct cubby to be returned home. 15A NCAC 18A .2804(d) 604 Lavatories were not kept clean, in good repair and kept free of storage. In pipes under the stinks in both bathrooms had wash cloths stored under the sink and the pipes had tape wrapped around it and the tape was coming away from the pipes. In the bathroom closest to space #1b, there is a cracked tile that has about a two inch hole in the tile. 15A NCAC 18A .2818(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceilings in both bathrooms were bulging had visible water stains. The bathroom closest to the space #2, had a small hole in the ceiling. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. In space #1b, there was a cabinet that was missing a knob, and had a screw extend out. The cabinet's height measured at 36 inches. The knob was replaced during the visit. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. The lattice that connects to the building was caved in, creating a hole under the building. Several wooden planks on the ramp that leads to the front entrance were loose and showing signs of wear and tear. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor environment there were three containers that had toys with standing water in them. The gate was open to where the facility cleans trash cans and it also had standing water and trash in it. 15A NCAC 18A .2832(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. On the playground behind space #2, there was a can of Raid bug killer and a shovel. This was corrected by the items being removed from the play area and placed into locked storage. .0604(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1a, there were several plastic bags keep under a change table and three rolls of bulletin board paper kept in a plastic bag in the corner of the classroom. This was corrected by the provider removing the plastic items form the space and placed in locked storage. .0604(q) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a current TB test on file on or before first day of work. Start date 4/28/23 .0701(a) 1054 Documentation of staff's on-going training was not on file and/or was not current . Four staff did not have documentation of on-going trainings on file. 10A NCAC 09 .1106(a) 1873 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with existing staff who care for children ages 0-5 within 30 days of adopting the policy. One Staff file did not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy on file before working with children. .0608 (d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff members have not completed Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. One staff member did not completed Health and safety training in first year of employment. .1102(a) 9999 A violation was found for which there is no item number. In space #1a, there were several containers of expired baby food containers in a cabinet under the changing table. In there refrigerator in the classroom there were 5 expired bottles of chocolate milk. This was corrected by all the expired items being discarded. This is a violation of requirements in Child Care Sanitation Rule 15A NCAC 18A .2804(a). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violations observed and documented today must be corrected immediately. Additionally, by 5:00pm on January 22, 2024, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 9939 Fayetteville, NC 28311 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA Safe Indoor Environment A violation was cited today for plastic being accessible to children under three years of age. According to Child Care Rule .0604(q), plastic bags, toys, toy parts small enough to be swallowed, and materials that can be torn apart, such as foam rubber and styrofoam, shall not be accessible to children under three years of age. A violation was cited for a protrusion hazard that was observed on a cabinet in Space #1B. According to Child Care Rule .0601(b), all equipment and furnishings shall be in good repair. All commercially manufactured equipment and furnishings shall be assembled and installed according to procedures specified by the manufacturer. For equipment and furnishings purchased after September 1, 2017, the manufacturer's instructions shall be kept on file or electronically accessible, if available. Ceilings and Floors A violation was cited today for the floor and ceiling in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2825(a), in child care centers, the walls and ceilings, including doors and windows, of all rooms and areas shall be kept clean, free of visible fungal growth, and in good repair. All walls and ceilings shall be easily cleanable and free of peeling, flaking, chalking, or otherwise deteriorating paint. Lavoratories/Sinks A violation was cited today for the pipes under the sinks in the child bathrooms being in poor repair. According to Child Care Sanitation Rule .2818(a), in child care centers, lavatories shall be easily cleanable, in good repair, and kept free of storage. Safe Outdoor Environment A violation was cited today for a pesticide being stored in the outdoor play environment. According to Child Care Sanitation Rule .2820(b), all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. A violation was cited for a tool being stored in the outdoor play environment. According to Child Care Rule .0604(a), in child care centers, potentially hazardous items, including power tools, nails, chemicals, propane stoves, lawn mowers, and gasoline or kerosene, whether or not intended for use by children, shall be stored in locked areas, removed from the premises, or otherwise inaccessible to children. Staff Files A violation was cited today for a staff member not completing the required health and safety training within one year of their hire date. According to Child Care Rule .1102(a), child care administrators and staff members shall complete health and safety training within one year of employment, unless the staff member has completed the training within the year prior to beginning employment. A violation was cited today for staff members not completing the required Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of hire. According to Child Care Rule .1102(g), the child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. This training shall count toward requirements set forth in Rule .1103 of this Section. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org/services/trainings-and-professional-development/rrcourse. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center. A violation was cited for a staff member not having a signed acknowledgement on file for reviewing the Prevention of Shaken Syndrome and Abusive Head Trauma policy prior to caring for children 0-5 years old. According to Child Care Rule .0608(d), the child care center shall review the policy with existing staff members who provide care for children up to five years of age. Each child care center shall review the policy with new staff members prior to the individual providing care to children. A violation was cited for 3 staff members not meeting their required annual ongoing training hours. According to Child Care Rule .1103(a), After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually, as follows: Education Required Training Hours 4-Year Degree or Higher 5 Clock Hours 2-Year Degree 8 Clock Hours Child Care Certificate/CDA 10 Clock Hours 10 Years Documented Experience 15 Clock Hours High School Diploma 20 Clock Hours Nutrition Requirements A violation was cited today for an unlabeled sippy cup being stored in the refrigerator. According to Child Care Sanitation Rule .2804(d), in child care centers, Breast milk, formula, and other bottled beverages, including beverages in sippy cups, sent from home shall be fully prepared, dated, and identified for the appropriate child at the child's home. A violation was cited today for expired food being stored under the changing table. According to Child Care Sanitation Rule .2804(a), in child care centers, food shall be free from spoilage, filth, or other contamination and shall be safe for human consumption. Administrative Action Type: Probationary License The facility was issued and Administrative Action - Probationary License dated November 29, 2023. The Administrative Action Notice, including the cover letter, was posted on the parent information board in Space #1B and Space #2. The Administrative Action- Probationary License must remain available for review by parents and DCDEE Representatives throughout the effective time period of twelve (12) months. The following stipulations were discussed: Corrective Action Plan 1. The child care operator shall maintain compliance at all times with all applicable child care requirements, including but not limited to, the following: • North Carolina General Statutes §§ 110-90.3(b) and 110-91(9) regarding criminal records • Child Care Rule 10A NCAC 09 .2818 regarding enhanced staff/child ratios • Child Care Rule 10A NCAC 09 .0700 regarding staff records • Child Care Rule 10A NCAC 09 .0800 regarding child records During today's Annual Compliance visit, the facility was cited for 15 violations, including 5 violations related to staff records. 2. Within one (1) week after this Notice is received, Doris Jones, operator, shall contact Julanda Jett, Provider Services Administrator, Partnership for Children of Cumberland County, telephone number 910-826-3055, email jjett@ccpfc.org, to arrange for a training with the Behavioral Specialist that will address positive guidance, behavior management, and discipline of children. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory training. The training shall include, but not be limited to, the following topics: • Effective management of children’s challenging behaviors • Techniques for de-escalating stressful situations • Appropriate response and alternatives for children who exhibit acting out behaviors Documentation of the training shall include a certificate of completion for each staff member. All documentation shall be submitted to Tiffany Reed, Child Care Consultant, PO Box 9939, Fayetteville, NC 28311, telephone number 910-605-4938, email tiffany.l.reed@dhhs.nc.gov, within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. On December 07, 2023, D. Jones contacted Sheila Jones at the Partnership for Children to arrange for Technical Assistance with a behavior specialist. Technical assistance is scheduled to start on the second week of January (January 08, 2024 - January 12, 2024). 3. Within one (1) week after this Notice is received, Ms. Jones shall prepare a written schedule specifying the name of a Level III Administrator and assigned work schedule, to ensure a qualified administrator is on-site during all operating hours. The administrator for this site may not serve as the administrator for any other licensed child care program. In the event a qualified administrator must be hired, Ms. Jones has ninety (90) days to hire. On December 12, 2023, D. Jones sent an email to me. The email contained a written schedule for all employed staff. The email also contained the name of a Child Care Administrator (Micheline Bayliss) that was scheduled to start on December 11, 2023. On December 29, 2023, I called D. Jones to ask for more details about the newly-hired administrator and to remind her to send me an updated Pre-Services for Administrators form. D. Jones informed me that the administrator’s start date had been pushed back until January 03, 2024. During today’s visit, D. Jones informed me that M. Bayliss did not work out as an administrator. She identified another possible administrator (L. Morrison). After discussing L. Morrison's current certifications, D. Jones decided that she may need to find another qualified administrator. Within two (2) business days after the schedule is prepared, Ms. Jones shall provide a copy of the document, including name(s) and schedule, to Ms. Reed for verification of qualification and coverage. Any changes in staffing or schedule must be reported to Ms. Reed within twenty-four (24) hours of the change. 4. Within one (1) week after this Notice is received, Ms. Jones shall submit, in writing, a request to have the permit for Diane’s Childcare and Learning Center Inc., ID# 26000954, reissued to reflect operation for 1st shift only. On December 12, 2023, D. Jones sent an email to T. Reed, Child Care Consultant. The email contained a request to have the facility operate during first shift only. 5. Within one (1) week after the administrator is identified, Ms. Jones shall contact Rhonda Blackmon, Lead Child Care Consultant, PO Box 279, Linden, NC 28356, telephone number 910-709-4168, email Rhonda.blackmon@dhhs.nc.gov, to arrange for a review of child care laws and rules. Documentation of the training shall include a certificate of completion. Documentation shall be submitted to Ms. Reed within two (2) business days of completion of the training. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development. D. Jones called Rhonda Blackmon on January 04, 2024, to schedule a Rules Review training. The Rules Review training has been scheduled for 6. Within two (2) weeks after this Notice is received, Ms. Jones shall develop a written plan for achieving compliance with staff, child, and program file requirements, as well as, maintaining accurate records at all times and maintaining files on-site. The written plan shall include, but not be limited to, the following: • Specification of file location on-site • Implementation of a staff file checklist (as on the DCDEE website) • Implementation of a child file checklist (as on the DCDEE website) • Implementation of a program records checklist (as on the DCDEE website) • Designation of staff member(s) responsible for reviewing files • Schedule of file reviews • Steps to take when information is missing The written plan shall be submitted to Ms. Reed for approval. Ms. Reed shall notify Ms. Jones, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the plan shall be immediately implemented and incorporated into the facility’s operating procedures. A copy of the approved plan shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The written plan for achieving compliance with file requirements was given to me for review during today’s visit. The plan was reviewed and approved today (January 08, 2024). Unannounced visits will be made by a representative of the Division of Child Development and Early Education to verify compliance with the Probationary License. Documentation to support compliance with the Probationary License is required. Failure to comply with the terms of the Probationary License may result in the issuance of a more stringent administrative action and/or the assessment of a civil penalty. Please let me know if you have any questions or concerns regarding what is required of you for the Administrative Action – Probationary License. Reminders Fire Inspection According to program records, the facility's fire inspection is due to expire on February 02, 2024. I encouraged the operator to contact the local fire department or fire marshal to schedule an updated inspection before the expiration date. Challenging Behaviors Hotline: Do you have children who bite? Do children struggle to focus during circle time? Do challenging behaviors cause difficult transitions? Do you spend all day managing behavior? Are you at your wits' end? Help is available for these and other behavior challenges! The Challenging Behaviors Hotline has opened and is provided for Free. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. Please feel free to contact me at tiffany.L.reed@dhhs.nc.gov or (910) 605-2367 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times