Council Home Daycare

10A NCAC 09 .0901 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0626-090L Visit Date: 6/22/2026 Number Present: 24 Completed Date: 6/22/2026 Age: From 0 To 12 Total Minutes: 375 Time In: 09:00 AM Time Out: 11:50 AM Time In: 12:50 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous visit was completed on May 14, 2026, and prior to today’s visit, the eighteen-month compliance history score was 90% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026, to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and conducted the walk-through of the indoor areas. In Space #1, there were three infants sitting in an infant seat, and there were two infants awake in their cribs. The teacher transitioned the children to toys on the carpet. In Space #2, the children were sitting on the carpet, singing songs. In Space #6, the children were observed sitting on the carpet talking about letters. The teacher used books, and the children identified letters from the books. Lunch served was spaghetti, corn, and milk. A violation was observed today for meals, attendance, and access in childcare. There are concerns: • Before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider. • Meals provided are not in compliance with meals that should be served to the children. • Parents and or guardians are not allowed access in Childcare • Incident reports are not given The allegations were discussed with both Administrators. I interviewed administrators and four staff members. Regarding the concerns that the meals provided are not in compliance with meals that should be served to the children, observations and interviews were conducted. The staff members stated meals are served according to the menu posted. The menu posted stated lunch served would be meatballs, celery, squash, cornbread, and milk. After lunch was served, I observed the menu, and the menu was changed to read: spaghetti, corn, fruit cocktail, and milk. In Space #3, the children were sitting at the table eating spaghetti, corn, and drinking chocolate milk. I asked the teacher to tell me what the children were eating, and she repeated spaghetti and corn. I asked her to ask the children what they were eating, because one staff member stated the children were served fruit. The children stated spaghetti and corn and stated that they were not served fruit. This staff member assisted me in the hallway, and this staff member is typically assigned to Space #3. In Space #2, the children were served spaghetti, corn, and milk. The administrator showed me in the trash can the empty fruit cups, however, during lunch, I walked to each classroom, and I did not observe fruit. I asked the staff member in the classroom to tell me what the children were eating, and the staff member stated spaghetti, corn, and milk. I asked the teacher to open the toddler cup, so that I could verify that milk was served. I was able to confirm that milk was served. In Space #6, I saw the children being served spaghetti, corn, and milk. The administrator stated that she is the one that served the plates, and the children were served spaghetti, corn, fruit cup, and milk. When asked what the children were having the teacher stated spaghetti and milk, however, when the administrator prompted the question in a different way, the staff member agreed to the children being served fruit. The administrator showed me an empty cup that the fruit was served in, and it was a 2-ounce cup from the kitchen area. The administrator stated that the older children receive two cups. However, when we went back to the classroom in Space #3, the children confirmed for a second time that only spaghetti and corn was served. The administrator stated that she had made a mistake and did not serve Space #3 fruit. Regarding the concerns before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider, interviews were conducted. All stated that transportation is provided for field trips. The staff members stated that parents are notified in advance before the children are transported. I reviewed the Travel and Activity Authorization form. The locations for all field trips are listed on the Travel and Activity Authorization form for four children files. There was only a blanket travel form in the file and it stated, “to and from school/nature walks”. The administrator stated that the children are provided with written slips to include the required information. During today’s visit, I reviewed the transportation binder that showed dates from 5/26/2026-5/30/2026, however, there was only documentation for Tuesday, May 26, 2026. The administrator stated that the children no longer go on field trips. The last scheduled field trip was on May 26, 2026, to the movies. However, interviews conducted with the staff members confirmed that there were field trips throughout the week, to include bowling, park, movies and skating. Regarding the concerns that parents are denied access in the child care space, observations and interviews were conducted. The staff members stated that recently the parents were informed that the children will need to be released to the teacher at the door. The parents are no longer allowed to come inside of the classroom. The administrator stated that the parents are allowed access in the classroom, however, it is “best practice”. The administrator described a recent interaction to be a distraction in the classroom. The staff members stated the parents/guardians of the children were notified of this change. The teachers stated that the children sign the children in at the front of the center. Regarding the concerns that incident reports are not conducted interviews were conducted. All staff stated that incident reports are completed as needed. Children files were reviewed and one of the four files reviewed contained an incident report. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to parents were not notified during transporting of children and incident reports are unable to be confirmed, and the allegation is unsubstantiated. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to access in childcare and meals are both substantiated. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed. Violation Number Comment Rule 101 Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided. It was confirmed during interviews, that parent or guardians of child are not allowed access in the caregiving space at the center for the purpose of contacting the child or evaluating. .0205(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. During the lunch meal, spaghetti, corn, and milk were served. The meal did not contain a fruit. Before serving lunch, the menu was changed to read spaghetti, corn, fruit cocktail, and milk. The original meal listed was meatballs, celery, squash, cornbread, and milk. 10A NCAC 09 .0901(a) 1301 Center did not maintain a record of daily attendance. The daily attendance was not completed for Space #3 and Space #6. In Space #3, the attendance was completed for five of the seven children present. In Space #6, the attendance was completed for five of the six children present. This was corrected in both Child Care Spaces, when the caregiver completed the attendance for their assigned group. GS 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on July 6, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Meals: A violation was cited today because the meals provided were not in compliance with the meals that should be served to the children. The children were served spaghetti, corn, and milk. In Space #3, the children were served chocolate milk instead of milk. The children were not served a fruit. Child Care Rules 10A NCAC 09 .0901 for more information regarding the requirements for meals. Access to Child Care Center: A violation was cited today for access to Child Care Center. During interviews, it was confirmed that parents are allowed access in their child’s classroom. The parent should be able to evaluate the child care space during operating hours. Parents are allowed to access the classroom at any time during operating hours. For more information regarding this rule requirements review Child Care Rules 10A NCAC 09 .0205. Daily Attendance: A violation was cited today for daily attendance. Daily attendance is required daily for all children present at the facility. Upon arrival, the attendance was not completed. Technical assistance was provided. There are sample forms that can be utilized from DCDEE website. We discussed suggestions for record keeping. Refer to Child Care Rule .0302(d)(4) for more information about requirements for Daily records. The attendance was missing for Space #3 and #6. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or (910) 214-2244 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0205 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0626-090L Visit Date: 6/22/2026 Number Present: 24 Completed Date: 6/22/2026 Age: From 0 To 12 Total Minutes: 375 Time In: 09:00 AM Time Out: 11:50 AM Time In: 12:50 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous visit was completed on May 14, 2026, and prior to today’s visit, the eighteen-month compliance history score was 90% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026, to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and conducted the walk-through of the indoor areas. In Space #1, there were three infants sitting in an infant seat, and there were two infants awake in their cribs. The teacher transitioned the children to toys on the carpet. In Space #2, the children were sitting on the carpet, singing songs. In Space #6, the children were observed sitting on the carpet talking about letters. The teacher used books, and the children identified letters from the books. Lunch served was spaghetti, corn, and milk. A violation was observed today for meals, attendance, and access in childcare. There are concerns: • Before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider. • Meals provided are not in compliance with meals that should be served to the children. • Parents and or guardians are not allowed access in Childcare • Incident reports are not given The allegations were discussed with both Administrators. I interviewed administrators and four staff members. Regarding the concerns that the meals provided are not in compliance with meals that should be served to the children, observations and interviews were conducted. The staff members stated meals are served according to the menu posted. The menu posted stated lunch served would be meatballs, celery, squash, cornbread, and milk. After lunch was served, I observed the menu, and the menu was changed to read: spaghetti, corn, fruit cocktail, and milk. In Space #3, the children were sitting at the table eating spaghetti, corn, and drinking chocolate milk. I asked the teacher to tell me what the children were eating, and she repeated spaghetti and corn. I asked her to ask the children what they were eating, because one staff member stated the children were served fruit. The children stated spaghetti and corn and stated that they were not served fruit. This staff member assisted me in the hallway, and this staff member is typically assigned to Space #3. In Space #2, the children were served spaghetti, corn, and milk. The administrator showed me in the trash can the empty fruit cups, however, during lunch, I walked to each classroom, and I did not observe fruit. I asked the staff member in the classroom to tell me what the children were eating, and the staff member stated spaghetti, corn, and milk. I asked the teacher to open the toddler cup, so that I could verify that milk was served. I was able to confirm that milk was served. In Space #6, I saw the children being served spaghetti, corn, and milk. The administrator stated that she is the one that served the plates, and the children were served spaghetti, corn, fruit cup, and milk. When asked what the children were having the teacher stated spaghetti and milk, however, when the administrator prompted the question in a different way, the staff member agreed to the children being served fruit. The administrator showed me an empty cup that the fruit was served in, and it was a 2-ounce cup from the kitchen area. The administrator stated that the older children receive two cups. However, when we went back to the classroom in Space #3, the children confirmed for a second time that only spaghetti and corn was served. The administrator stated that she had made a mistake and did not serve Space #3 fruit. Regarding the concerns before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider, interviews were conducted. All stated that transportation is provided for field trips. The staff members stated that parents are notified in advance before the children are transported. I reviewed the Travel and Activity Authorization form. The locations for all field trips are listed on the Travel and Activity Authorization form for four children files. There was only a blanket travel form in the file and it stated, “to and from school/nature walks”. The administrator stated that the children are provided with written slips to include the required information. During today’s visit, I reviewed the transportation binder that showed dates from 5/26/2026-5/30/2026, however, there was only documentation for Tuesday, May 26, 2026. The administrator stated that the children no longer go on field trips. The last scheduled field trip was on May 26, 2026, to the movies. However, interviews conducted with the staff members confirmed that there were field trips throughout the week, to include bowling, park, movies and skating. Regarding the concerns that parents are denied access in the child care space, observations and interviews were conducted. The staff members stated that recently the parents were informed that the children will need to be released to the teacher at the door. The parents are no longer allowed to come inside of the classroom. The administrator stated that the parents are allowed access in the classroom, however, it is “best practice”. The administrator described a recent interaction to be a distraction in the classroom. The staff members stated the parents/guardians of the children were notified of this change. The teachers stated that the children sign the children in at the front of the center. Regarding the concerns that incident reports are not conducted interviews were conducted. All staff stated that incident reports are completed as needed. Children files were reviewed and one of the four files reviewed contained an incident report. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to parents were not notified during transporting of children and incident reports are unable to be confirmed, and the allegation is unsubstantiated. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to access in childcare and meals are both substantiated. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed. Violation Number Comment Rule 101 Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided. It was confirmed during interviews, that parent or guardians of child are not allowed access in the caregiving space at the center for the purpose of contacting the child or evaluating. .0205(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. During the lunch meal, spaghetti, corn, and milk were served. The meal did not contain a fruit. Before serving lunch, the menu was changed to read spaghetti, corn, fruit cocktail, and milk. The original meal listed was meatballs, celery, squash, cornbread, and milk. 10A NCAC 09 .0901(a) 1301 Center did not maintain a record of daily attendance. The daily attendance was not completed for Space #3 and Space #6. In Space #3, the attendance was completed for five of the seven children present. In Space #6, the attendance was completed for five of the six children present. This was corrected in both Child Care Spaces, when the caregiver completed the attendance for their assigned group. GS 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on July 6, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Meals: A violation was cited today because the meals provided were not in compliance with the meals that should be served to the children. The children were served spaghetti, corn, and milk. In Space #3, the children were served chocolate milk instead of milk. The children were not served a fruit. Child Care Rules 10A NCAC 09 .0901 for more information regarding the requirements for meals. Access to Child Care Center: A violation was cited today for access to Child Care Center. During interviews, it was confirmed that parents are allowed access in their child’s classroom. The parent should be able to evaluate the child care space during operating hours. Parents are allowed to access the classroom at any time during operating hours. For more information regarding this rule requirements review Child Care Rules 10A NCAC 09 .0205. Daily Attendance: A violation was cited today for daily attendance. Daily attendance is required daily for all children present at the facility. Upon arrival, the attendance was not completed. Technical assistance was provided. There are sample forms that can be utilized from DCDEE website. We discussed suggestions for record keeping. Refer to Child Care Rule .0302(d)(4) for more information about requirements for Daily records. The attendance was missing for Space #3 and #6. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or (910) 214-2244 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0626-090L Visit Date: 6/22/2026 Number Present: 24 Completed Date: 6/22/2026 Age: From 0 To 12 Total Minutes: 375 Time In: 09:00 AM Time Out: 11:50 AM Time In: 12:50 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous visit was completed on May 14, 2026, and prior to today’s visit, the eighteen-month compliance history score was 90% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026, to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and conducted the walk-through of the indoor areas. In Space #1, there were three infants sitting in an infant seat, and there were two infants awake in their cribs. The teacher transitioned the children to toys on the carpet. In Space #2, the children were sitting on the carpet, singing songs. In Space #6, the children were observed sitting on the carpet talking about letters. The teacher used books, and the children identified letters from the books. Lunch served was spaghetti, corn, and milk. A violation was observed today for meals, attendance, and access in childcare. There are concerns: • Before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider. • Meals provided are not in compliance with meals that should be served to the children. • Parents and or guardians are not allowed access in Childcare • Incident reports are not given The allegations were discussed with both Administrators. I interviewed administrators and four staff members. Regarding the concerns that the meals provided are not in compliance with meals that should be served to the children, observations and interviews were conducted. The staff members stated meals are served according to the menu posted. The menu posted stated lunch served would be meatballs, celery, squash, cornbread, and milk. After lunch was served, I observed the menu, and the menu was changed to read: spaghetti, corn, fruit cocktail, and milk. In Space #3, the children were sitting at the table eating spaghetti, corn, and drinking chocolate milk. I asked the teacher to tell me what the children were eating, and she repeated spaghetti and corn. I asked her to ask the children what they were eating, because one staff member stated the children were served fruit. The children stated spaghetti and corn and stated that they were not served fruit. This staff member assisted me in the hallway, and this staff member is typically assigned to Space #3. In Space #2, the children were served spaghetti, corn, and milk. The administrator showed me in the trash can the empty fruit cups, however, during lunch, I walked to each classroom, and I did not observe fruit. I asked the staff member in the classroom to tell me what the children were eating, and the staff member stated spaghetti, corn, and milk. I asked the teacher to open the toddler cup, so that I could verify that milk was served. I was able to confirm that milk was served. In Space #6, I saw the children being served spaghetti, corn, and milk. The administrator stated that she is the one that served the plates, and the children were served spaghetti, corn, fruit cup, and milk. When asked what the children were having the teacher stated spaghetti and milk, however, when the administrator prompted the question in a different way, the staff member agreed to the children being served fruit. The administrator showed me an empty cup that the fruit was served in, and it was a 2-ounce cup from the kitchen area. The administrator stated that the older children receive two cups. However, when we went back to the classroom in Space #3, the children confirmed for a second time that only spaghetti and corn was served. The administrator stated that she had made a mistake and did not serve Space #3 fruit. Regarding the concerns before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider, interviews were conducted. All stated that transportation is provided for field trips. The staff members stated that parents are notified in advance before the children are transported. I reviewed the Travel and Activity Authorization form. The locations for all field trips are listed on the Travel and Activity Authorization form for four children files. There was only a blanket travel form in the file and it stated, “to and from school/nature walks”. The administrator stated that the children are provided with written slips to include the required information. During today’s visit, I reviewed the transportation binder that showed dates from 5/26/2026-5/30/2026, however, there was only documentation for Tuesday, May 26, 2026. The administrator stated that the children no longer go on field trips. The last scheduled field trip was on May 26, 2026, to the movies. However, interviews conducted with the staff members confirmed that there were field trips throughout the week, to include bowling, park, movies and skating. Regarding the concerns that parents are denied access in the child care space, observations and interviews were conducted. The staff members stated that recently the parents were informed that the children will need to be released to the teacher at the door. The parents are no longer allowed to come inside of the classroom. The administrator stated that the parents are allowed access in the classroom, however, it is “best practice”. The administrator described a recent interaction to be a distraction in the classroom. The staff members stated the parents/guardians of the children were notified of this change. The teachers stated that the children sign the children in at the front of the center. Regarding the concerns that incident reports are not conducted interviews were conducted. All staff stated that incident reports are completed as needed. Children files were reviewed and one of the four files reviewed contained an incident report. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to parents were not notified during transporting of children and incident reports are unable to be confirmed, and the allegation is unsubstantiated. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to access in childcare and meals are both substantiated. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed. Violation Number Comment Rule 101 Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided. It was confirmed during interviews, that parent or guardians of child are not allowed access in the caregiving space at the center for the purpose of contacting the child or evaluating. .0205(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. During the lunch meal, spaghetti, corn, and milk were served. The meal did not contain a fruit. Before serving lunch, the menu was changed to read spaghetti, corn, fruit cocktail, and milk. The original meal listed was meatballs, celery, squash, cornbread, and milk. 10A NCAC 09 .0901(a) 1301 Center did not maintain a record of daily attendance. The daily attendance was not completed for Space #3 and Space #6. In Space #3, the attendance was completed for five of the seven children present. In Space #6, the attendance was completed for five of the six children present. This was corrected in both Child Care Spaces, when the caregiver completed the attendance for their assigned group. GS 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on July 6, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Meals: A violation was cited today because the meals provided were not in compliance with the meals that should be served to the children. The children were served spaghetti, corn, and milk. In Space #3, the children were served chocolate milk instead of milk. The children were not served a fruit. Child Care Rules 10A NCAC 09 .0901 for more information regarding the requirements for meals. Access to Child Care Center: A violation was cited today for access to Child Care Center. During interviews, it was confirmed that parents are allowed access in their child’s classroom. The parent should be able to evaluate the child care space during operating hours. Parents are allowed to access the classroom at any time during operating hours. For more information regarding this rule requirements review Child Care Rules 10A NCAC 09 .0205. Daily Attendance: A violation was cited today for daily attendance. Daily attendance is required daily for all children present at the facility. Upon arrival, the attendance was not completed. Technical assistance was provided. There are sample forms that can be utilized from DCDEE website. We discussed suggestions for record keeping. Refer to Child Care Rule .0302(d)(4) for more information about requirements for Daily records. The attendance was missing for Space #3 and #6. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or (910) 214-2244 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0626-090L Visit Date: 6/22/2026 Number Present: 24 Completed Date: 6/22/2026 Age: From 0 To 12 Total Minutes: 375 Time In: 09:00 AM Time Out: 11:50 AM Time In: 12:50 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous visit was completed on May 14, 2026, and prior to today’s visit, the eighteen-month compliance history score was 90% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026, to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and conducted the walk-through of the indoor areas. In Space #1, there were three infants sitting in an infant seat, and there were two infants awake in their cribs. The teacher transitioned the children to toys on the carpet. In Space #2, the children were sitting on the carpet, singing songs. In Space #6, the children were observed sitting on the carpet talking about letters. The teacher used books, and the children identified letters from the books. Lunch served was spaghetti, corn, and milk. A violation was observed today for meals, attendance, and access in childcare. There are concerns: • Before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider. • Meals provided are not in compliance with meals that should be served to the children. • Parents and or guardians are not allowed access in Childcare • Incident reports are not given The allegations were discussed with both Administrators. I interviewed administrators and four staff members. Regarding the concerns that the meals provided are not in compliance with meals that should be served to the children, observations and interviews were conducted. The staff members stated meals are served according to the menu posted. The menu posted stated lunch served would be meatballs, celery, squash, cornbread, and milk. After lunch was served, I observed the menu, and the menu was changed to read: spaghetti, corn, fruit cocktail, and milk. In Space #3, the children were sitting at the table eating spaghetti, corn, and drinking chocolate milk. I asked the teacher to tell me what the children were eating, and she repeated spaghetti and corn. I asked her to ask the children what they were eating, because one staff member stated the children were served fruit. The children stated spaghetti and corn and stated that they were not served fruit. This staff member assisted me in the hallway, and this staff member is typically assigned to Space #3. In Space #2, the children were served spaghetti, corn, and milk. The administrator showed me in the trash can the empty fruit cups, however, during lunch, I walked to each classroom, and I did not observe fruit. I asked the staff member in the classroom to tell me what the children were eating, and the staff member stated spaghetti, corn, and milk. I asked the teacher to open the toddler cup, so that I could verify that milk was served. I was able to confirm that milk was served. In Space #6, I saw the children being served spaghetti, corn, and milk. The administrator stated that she is the one that served the plates, and the children were served spaghetti, corn, fruit cup, and milk. When asked what the children were having the teacher stated spaghetti and milk, however, when the administrator prompted the question in a different way, the staff member agreed to the children being served fruit. The administrator showed me an empty cup that the fruit was served in, and it was a 2-ounce cup from the kitchen area. The administrator stated that the older children receive two cups. However, when we went back to the classroom in Space #3, the children confirmed for a second time that only spaghetti and corn was served. The administrator stated that she had made a mistake and did not serve Space #3 fruit. Regarding the concerns before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider, interviews were conducted. All stated that transportation is provided for field trips. The staff members stated that parents are notified in advance before the children are transported. I reviewed the Travel and Activity Authorization form. The locations for all field trips are listed on the Travel and Activity Authorization form for four children files. There was only a blanket travel form in the file and it stated, “to and from school/nature walks”. The administrator stated that the children are provided with written slips to include the required information. During today’s visit, I reviewed the transportation binder that showed dates from 5/26/2026-5/30/2026, however, there was only documentation for Tuesday, May 26, 2026. The administrator stated that the children no longer go on field trips. The last scheduled field trip was on May 26, 2026, to the movies. However, interviews conducted with the staff members confirmed that there were field trips throughout the week, to include bowling, park, movies and skating. Regarding the concerns that parents are denied access in the child care space, observations and interviews were conducted. The staff members stated that recently the parents were informed that the children will need to be released to the teacher at the door. The parents are no longer allowed to come inside of the classroom. The administrator stated that the parents are allowed access in the classroom, however, it is “best practice”. The administrator described a recent interaction to be a distraction in the classroom. The staff members stated the parents/guardians of the children were notified of this change. The teachers stated that the children sign the children in at the front of the center. Regarding the concerns that incident reports are not conducted interviews were conducted. All staff stated that incident reports are completed as needed. Children files were reviewed and one of the four files reviewed contained an incident report. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to parents were not notified during transporting of children and incident reports are unable to be confirmed, and the allegation is unsubstantiated. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to access in childcare and meals are both substantiated. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed. Violation Number Comment Rule 101 Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided. It was confirmed during interviews, that parent or guardians of child are not allowed access in the caregiving space at the center for the purpose of contacting the child or evaluating. .0205(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. During the lunch meal, spaghetti, corn, and milk were served. The meal did not contain a fruit. Before serving lunch, the menu was changed to read spaghetti, corn, fruit cocktail, and milk. The original meal listed was meatballs, celery, squash, cornbread, and milk. 10A NCAC 09 .0901(a) 1301 Center did not maintain a record of daily attendance. The daily attendance was not completed for Space #3 and Space #6. In Space #3, the attendance was completed for five of the seven children present. In Space #6, the attendance was completed for five of the six children present. This was corrected in both Child Care Spaces, when the caregiver completed the attendance for their assigned group. GS 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on July 6, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Meals: A violation was cited today because the meals provided were not in compliance with the meals that should be served to the children. The children were served spaghetti, corn, and milk. In Space #3, the children were served chocolate milk instead of milk. The children were not served a fruit. Child Care Rules 10A NCAC 09 .0901 for more information regarding the requirements for meals. Access to Child Care Center: A violation was cited today for access to Child Care Center. During interviews, it was confirmed that parents are allowed access in their child’s classroom. The parent should be able to evaluate the child care space during operating hours. Parents are allowed to access the classroom at any time during operating hours. For more information regarding this rule requirements review Child Care Rules 10A NCAC 09 .0205. Daily Attendance: A violation was cited today for daily attendance. Daily attendance is required daily for all children present at the facility. Upon arrival, the attendance was not completed. Technical assistance was provided. There are sample forms that can be utilized from DCDEE website. We discussed suggestions for record keeping. Refer to Child Care Rule .0302(d)(4) for more information about requirements for Daily records. The attendance was missing for Space #3 and #6. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or (910) 214-2244 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0626-090L Visit Date: 6/22/2026 Number Present: 24 Completed Date: 6/22/2026 Age: From 0 To 12 Total Minutes: 375 Time In: 09:00 AM Time Out: 11:50 AM Time In: 12:50 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous visit was completed on May 14, 2026, and prior to today’s visit, the eighteen-month compliance history score was 90% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026, to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and conducted the walk-through of the indoor areas. In Space #1, there were three infants sitting in an infant seat, and there were two infants awake in their cribs. The teacher transitioned the children to toys on the carpet. In Space #2, the children were sitting on the carpet, singing songs. In Space #6, the children were observed sitting on the carpet talking about letters. The teacher used books, and the children identified letters from the books. Lunch served was spaghetti, corn, and milk. A violation was observed today for meals, attendance, and access in childcare. There are concerns: • Before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider. • Meals provided are not in compliance with meals that should be served to the children. • Parents and or guardians are not allowed access in Childcare • Incident reports are not given The allegations were discussed with both Administrators. I interviewed administrators and four staff members. Regarding the concerns that the meals provided are not in compliance with meals that should be served to the children, observations and interviews were conducted. The staff members stated meals are served according to the menu posted. The menu posted stated lunch served would be meatballs, celery, squash, cornbread, and milk. After lunch was served, I observed the menu, and the menu was changed to read: spaghetti, corn, fruit cocktail, and milk. In Space #3, the children were sitting at the table eating spaghetti, corn, and drinking chocolate milk. I asked the teacher to tell me what the children were eating, and she repeated spaghetti and corn. I asked her to ask the children what they were eating, because one staff member stated the children were served fruit. The children stated spaghetti and corn and stated that they were not served fruit. This staff member assisted me in the hallway, and this staff member is typically assigned to Space #3. In Space #2, the children were served spaghetti, corn, and milk. The administrator showed me in the trash can the empty fruit cups, however, during lunch, I walked to each classroom, and I did not observe fruit. I asked the staff member in the classroom to tell me what the children were eating, and the staff member stated spaghetti, corn, and milk. I asked the teacher to open the toddler cup, so that I could verify that milk was served. I was able to confirm that milk was served. In Space #6, I saw the children being served spaghetti, corn, and milk. The administrator stated that she is the one that served the plates, and the children were served spaghetti, corn, fruit cup, and milk. When asked what the children were having the teacher stated spaghetti and milk, however, when the administrator prompted the question in a different way, the staff member agreed to the children being served fruit. The administrator showed me an empty cup that the fruit was served in, and it was a 2-ounce cup from the kitchen area. The administrator stated that the older children receive two cups. However, when we went back to the classroom in Space #3, the children confirmed for a second time that only spaghetti and corn was served. The administrator stated that she had made a mistake and did not serve Space #3 fruit. Regarding the concerns before children are transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival and/or the transportation provider, interviews were conducted. All stated that transportation is provided for field trips. The staff members stated that parents are notified in advance before the children are transported. I reviewed the Travel and Activity Authorization form. The locations for all field trips are listed on the Travel and Activity Authorization form for four children files. There was only a blanket travel form in the file and it stated, “to and from school/nature walks”. The administrator stated that the children are provided with written slips to include the required information. During today’s visit, I reviewed the transportation binder that showed dates from 5/26/2026-5/30/2026, however, there was only documentation for Tuesday, May 26, 2026. The administrator stated that the children no longer go on field trips. The last scheduled field trip was on May 26, 2026, to the movies. However, interviews conducted with the staff members confirmed that there were field trips throughout the week, to include bowling, park, movies and skating. Regarding the concerns that parents are denied access in the child care space, observations and interviews were conducted. The staff members stated that recently the parents were informed that the children will need to be released to the teacher at the door. The parents are no longer allowed to come inside of the classroom. The administrator stated that the parents are allowed access in the classroom, however, it is “best practice”. The administrator described a recent interaction to be a distraction in the classroom. The staff members stated the parents/guardians of the children were notified of this change. The teachers stated that the children sign the children in at the front of the center. Regarding the concerns that incident reports are not conducted interviews were conducted. All staff stated that incident reports are completed as needed. Children files were reviewed and one of the four files reviewed contained an incident report. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to parents were not notified during transporting of children and incident reports are unable to be confirmed, and the allegation is unsubstantiated. Based on the information gathered and observations made, the allegation of violation of child requirements pertaining to access in childcare and meals are both substantiated. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed. Violation Number Comment Rule 101 Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided. It was confirmed during interviews, that parent or guardians of child are not allowed access in the caregiving space at the center for the purpose of contacting the child or evaluating. .0205(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. During the lunch meal, spaghetti, corn, and milk were served. The meal did not contain a fruit. Before serving lunch, the menu was changed to read spaghetti, corn, fruit cocktail, and milk. The original meal listed was meatballs, celery, squash, cornbread, and milk. 10A NCAC 09 .0901(a) 1301 Center did not maintain a record of daily attendance. The daily attendance was not completed for Space #3 and Space #6. In Space #3, the attendance was completed for five of the seven children present. In Space #6, the attendance was completed for five of the six children present. This was corrected in both Child Care Spaces, when the caregiver completed the attendance for their assigned group. GS 110-91(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on July 6, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Meals: A violation was cited today because the meals provided were not in compliance with the meals that should be served to the children. The children were served spaghetti, corn, and milk. In Space #3, the children were served chocolate milk instead of milk. The children were not served a fruit. Child Care Rules 10A NCAC 09 .0901 for more information regarding the requirements for meals. Access to Child Care Center: A violation was cited today for access to Child Care Center. During interviews, it was confirmed that parents are allowed access in their child’s classroom. The parent should be able to evaluate the child care space during operating hours. Parents are allowed to access the classroom at any time during operating hours. For more information regarding this rule requirements review Child Care Rules 10A NCAC 09 .0205. Daily Attendance: A violation was cited today for daily attendance. Daily attendance is required daily for all children present at the facility. Upon arrival, the attendance was not completed. Technical assistance was provided. There are sample forms that can be utilized from DCDEE website. We discussed suggestions for record keeping. Refer to Child Care Rule .0302(d)(4) for more information about requirements for Daily records. The attendance was missing for Space #3 and #6. Visit the DCDEE website (https://ncchildcare.ncdhhs.gov/) for updated requirements, forms, and other pertinent information. Please feel free to contact me at nancy.stratford@dhhs.nc.gov or (910) 214-2244 or Rhonda Blackmon, Licensing Supervisor at rhonda.blackmon@dhhs.nc.gov (910) 709-4168 if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: RHONDA BLACKMON Operation Type: Center Case Number: Visit Date: 3/23/2026 Number Present: 11 Completed Date: 3/23/2026 Age: From 0 To 5 Total Minutes: 310 Time In: 09:05 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a first temporary time period visit. The previous visit was completed on March 18, 2026, and prior to today’s visit, the eighteen-month compliance history score was 81% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026 to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Nancy Stratford, Child Care Consultant, assisted me during today’s visit. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and requested K. Council accompany us as we conduct a walk-through of the indoor and outdoor areas. We washed our hands and conducted the walk-through of the indoor and outdoor areas with K. Council and J. McKoy. The activity plan posted in Space #1 was dated March 16-20, 2026. When prompted, D. Ledesma, Teacher, removed the activity plan dated March 23-27, 2026, from a black binder inside Space #1 and posted it on the wall for easy reference. An infant, aged six months, was lying on their back inside their assigned crib with a pacifier attached to their clothing. When prompted, D. Ledesma removed the pacifier and child from the crib. The pacifier was detached from the clothing, and the child was placed on the floor for tummy time. Additionally, a tube of Neosporin was stored inside the unlocked first aid kit in Space #1. This was corrected by removing the Neosporin from the first aid kit and placing it inside locked storage in the Administrator’s office. Three children, aged six to twelve months, participated in tummy time and free play activities. Soft and musical toys including dolls and rattles were accessible to the children. D. Ledesma sat on the floor with the children and engaged the children in conversation and assisted them with routine care tasks as needed. In Space #2, children aged one to two years old participated in personal care routines and free play activities indoors. A diapering routine was observed. There was no thermometer inside the small refrigerator used to store children’s beverages and foods. When prompted, the administrator went to the kitchen and brought back a thermometer and placed it inside the refrigerator. Children manipulated magnetic tiles, linking toys, and rolled a ball on the carpeted floor. N. Stratford returned to Space #2 at 1:00 p.m. to observe the temperature on the thermometer and it read 45 degrees. No children or staff were present in Space #3. Enrollment information was gathered. There were no enrollment records for Space #4 and Space #6. In Space #5, children aged three to five years old manipulated magnetic tiles and linking toys and participated in dramatic play using puppets and animal figures. After free play, children and staff cleaned up, participated in personal care and handwashing routines, and transitioned to the tables for mealtime. Lunch served was fish sticks, mixed vegetables, sliced pears, and milk. During mealtimes, A. Wilkins, Teacher, encouraged conversation and expanded on the children’s responses. Items #301 and #316 cited on March 18, 2026, were monitored for compliance today. The facility was in compliance with minimum staff/child ratios and grouping of children. A compliance letter was received on March 23, 2026. Item #1203 was addressed in the compliance letter. Full compliance for the violations cited on March 18, 2026, was achieved on March 23, 2026. Staff personnel and medical files, three children’s records, and required center program records were monitored today. Additionally, transportation requirements were monitored. The most current outdoor inspection checklist on file was dated March 19, 2026. The most current fire drill completed on file was dated February 27, 2026. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted in Space #1 was dated March 16-20, 2026. This was corrected when the teacher removed the activity plan dated March 23-27, 2026, from the black binder and posted it on the wall for reference. GS 110-91(12); .0508(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator in Space #2, did not have a numerically scaled indicating thermometer. This was corrected when the administrator located an extra numerically scaled indicating thermometer in the kitchen and brought it to the classroom and placed it inside the refrigerator. At 1:00 p.m., the thermometer read 45 degrees. 15A NCAC 18A .2806(j)(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #1, a tube of Neosporin was stored inside the unlocked first aid kit. This was corrected when the teacher removed the Neosporin from the first aid kit in Space #1 and gave it to the Administrator to place it inside the locked container used for medication storage. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. Center staff assigned to Space #1 did not comply with the safe sleep policy when she placed a child, aged six months, inside a crib to sleep with a pacifier attached to the clothing. This was corrected when the teacher removed the child from the crib and placed the child on the carpeted floor. Additionally, the attached pacifier was removed from the child's clothing and placed on top of the counter. 10A NCAC 09 .0606(a) Since the violations observed were corrected during today’s visit, no compliance letter is due at this time. As a reminder, child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The compliance history is based on violations that are cited during visits to your facility. If you have an acceptable compliance history at the end of your temporary license you will be eligible to apply for a star rated license. Failure to maintain an acceptable compliance history may result in the issuance of administrative action up to and including denial of a full license at the end of the temporary time period. Technical Assistance Specific to Today’s Visit: Activity Plans: A violation regarding activity plans was observed, documented, and corrected during today’s visit. Activity plans include developmentally appropriate activities for enrolled children. Children attending early care and education programs with well-developed curricula are more likely to achieve appropriate levels of development. Activity plans for all children must include and meet the following minimum licensing requirements: • Daily activities to stimulate the five developmental domains as listed in the NC Foundations for Early Learning and Development book. (social and emotional development, health and physical development, approaches to play and learning, language development/ communication, and cognitive development). • Daily gross motor activities which may occur indoors or outdoors. • Reflect at least four activities daily (one of which is gross motor), one of which is offered outdoors, weather permitting. The remaining three activities should occur in the following areas: art/creative play, children’s books, blocks and block building, manipulatives, and family living/dramatic play. • Free choice and adult-directed activities, which allow children to choose and participate with the whole group, in a small group or independently. • In addition, activity plans must include each of these three enrichment activities on at least a weekly basis: sand/water play; science and nature; and music and rhythm. Materials and equipment must be available both inside and outside to support the activities on the activity plan and the daily schedule. The administrator and I discussed the importance of developmentally appropriate activities for each age group. As a reminder, a current activity plan shall be posted for each group of children for easy reference by parents and teachers. Food Storage and Protection: A violation regarding food storage and protection was observed, documented and corrected during today’s visit. In Space #2, there was a small refrigerator used to store beverages and food served to enrolled children. As a reminder, refrigeration equipment shall be provided in such number and of such capacity to ensure the maintenance of potentially hazardous food at the required temperatures during storage. Each refrigerator shall be provided with a numerically scaled indicating thermometer that is accurate to ± 3 degrees Fahrenheit and located to measure the air temperature in the warmest part of the refrigerator. Recording thermometers that are accurate to ± 3 degrees Fahrenheit may be used in lieu of indicating thermometers. While monitoring Space #2 to include materials and equipment, I observed there was no thermometer inside the refrigerator to measure the air temperature in the warmest part of the refrigerator. Ensure that all refrigerators are maintained to store potentially hazardous foods at the required temperatures during storage. Safe Sleep Practices: A violation regarding safe sleep practices was observed, documented, and corrected during today's visit. We discussed the following: • requirements for a written safe sleep policy • staff shall comply with the safe sleep policy • Pacifiers that attach to infant clothing shall not be used with sleeping infants • If an infant falls asleep while in the bouncer, jumper, or lying on the floor, the infant must be moved to their appropriate crib. Storage of Medication: A violation regarding storage of medication was observed, documented, and corrected during today’s visit. Both prescription and over-the-counter medicines can help manage health conditions and relieve symptoms of illness. Medicines can have toxic effects if too much is taken or if unintentionally ingested by children. Each year, approximately 50,000 children younger than 6 years are brought to emergency departments after unintentionally taking medicine when a caregiver was not watching. Most (75%) of these exposures involve 1- or 2-year-old children. According to Sanitation Rule 15A NCAC 18A .2820 (d); Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall not be stored above food. Designated emergency medications shall be stored out of reach of children but are not required to be in locked storage. Non-prescription diaper creams and sunscreen shall be kept out of reach of children when not in use but are not required to be in locked storage. Out of reach means five feet above the finished floor. During today’s visit, there was a tube of Neosporin stored inside the unlocked first aid kit in Space #1. Rated License Assessment: Starting your Pathways to the Stars: I look forward to working with you to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. During today’s visit, I reviewed the new rules in Section .3200; Standards for Two through Five Star Rated Licenses. Additionally, I reviewed the pathway options, identified facility needs, and answered questions to assist K. Council with establishing a plan to achieve compliance with a rated license by month five (July) of the Temporary Time period. As a reminder, the facility must transition to a 3-5 Star Rated License to continue to be eligible to receive subsidized care after six (6) months. Rather than a star level being determined by points earned, star level is now determined by meeting the requirements at each star level within the pathway chosen. During the temporary time-period, as part of the process, I will need to verify evaluation of staff education. To prepare, be sure the staff member’s education has been evaluated and is available for review. A child care facility is eligible for a rated license of two through five-stars upon application and assessment of compliance with the requirements. WORKS is a self-service applicant portal that will be used by an individual applicant to register and maintain their workforce information to support education requirements. The WORKS portal is available online and requires the user to maintain an individual North Carolina Identity Management (NCID) username and password. All paperwork, except for official transcripts, will no longer be submitted to the Workforce Education Unit. These documents will be uploaded using WORKS via each applicant’s WORKS account. All staff education should be current before the fifth month (May) of the temporary time period. For more information about NCID and WORKS, visit the DCDEE website at www.ncchildcare.ncdhhs.gov to view more information under the DCDEE WORKS tab http://ncchildcare.ncdhhs.gov/general/mb_dcdeeworks.asp. You can also contact the Workforce Education Unit at 1-800-859-0829 (In State Only) or 919-527-6600 for more information concerning WORKS. The NCRLAP website (www.ncrlap.org) has a wealth of information on the Environment Rating Scales and overall quality issues for child care. You can find information that will assist operators with quality environments, self-study process, and the Environment Rating Scale assessments using the ITERS-3, ECERS-3., and SACERS-U. Training videos are available on the following topics: Overview of the Assessment Process, Using Materials with Non-Mobile Infants, A Safe Place for Gross Motor Play, Hand washing and Other Basic Health Considerations, and Language for Learning. To access resources or information on webinars, go to www.ncrlap.org. A packet of forms, brochures, and technical assistance handouts were reviewed and emailed to K. Council. NCDHHS Responds to Increase in Measles Cases: Measles are on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholders to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Childcare Health Consultant: The Cumberland County Department of Public Health’s current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov. Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Child Care Center. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/. The Partnership for Children of Cumberland County offers on-site technical assistance to child care programs. Types of technical assistance provided include observation and assessment and support and mentoring visits. For more information, contact Mary Welch, CCR&R Program Manager at (910) 867-9700 or visit www.ccpfc.org to complete a technical assistance application. Additionally, please review the Region 5 education, training topics and training calendars for Early Education Professionals. Training: Child care administrators and staff members shall complete health and safety training within one year of employment unless the staff member has completed the training within the year prior to beginning employment. Complete the health and safety training record as found on the DCDEE website. After the first year, staff must complete the health and safety training topics at least once every five years. Child care staff are expected to be well informed about child abuse and neglect issues and adequately trained to prevent and recognize potential maltreatment. The child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment/licensure. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org. Additionally, staff who are responsible for supervising groups of school-age children (group leaders) shall be at least 18 years of age and have a high school diploma or its equivalent prior to employment and shall complete the BSAC training within three months of becoming employed. Documentation of training must be kept on file for review. Emergency Preparedness and Response (EPR): K. Council completed the Emergency Preparedness and Response in Child Care training on July 18, 2022. K. Council has four (4) months from the date of licensure to go online and complete the EPR Plan (June 10, 2026). Fire drills will continue to be completed monthly and lock down drills or shelter in place drills will be completed within three months. The trained staff shall review the EPR Plan annually or when information in the plan changes to ensure all information is current. All staff shall review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review shall be maintained on file. The template for the EPR plan can be found at: https://rmp.nc.gov/portal/portal.aspx. On-going Training: It is your responsibility to keep the staff and training worksheets current for the consultant to review during annual compliance visits. Reminder: After the first year of employment, the child care administrator and any staff who work with children shall participate in on-going training activities annually. Refer to child care requirement 09.1103 for the number of required training hours based on education and experience. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. If you have questions, please contact me at: (910) 709-4168 or Rhonda.blackmon@dhhs.nc.gov. Rhonda Blackmon Licensing Supervisor P.O. Box 279 Linden, NC 28356 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: RHONDA BLACKMON Operation Type: Center Case Number: Visit Date: 3/23/2026 Number Present: 11 Completed Date: 3/23/2026 Age: From 0 To 5 Total Minutes: 310 Time In: 09:05 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a first temporary time period visit. The previous visit was completed on March 18, 2026, and prior to today’s visit, the eighteen-month compliance history score was 81% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026 to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Nancy Stratford, Child Care Consultant, assisted me during today’s visit. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and requested K. Council accompany us as we conduct a walk-through of the indoor and outdoor areas. We washed our hands and conducted the walk-through of the indoor and outdoor areas with K. Council and J. McKoy. The activity plan posted in Space #1 was dated March 16-20, 2026. When prompted, D. Ledesma, Teacher, removed the activity plan dated March 23-27, 2026, from a black binder inside Space #1 and posted it on the wall for easy reference. An infant, aged six months, was lying on their back inside their assigned crib with a pacifier attached to their clothing. When prompted, D. Ledesma removed the pacifier and child from the crib. The pacifier was detached from the clothing, and the child was placed on the floor for tummy time. Additionally, a tube of Neosporin was stored inside the unlocked first aid kit in Space #1. This was corrected by removing the Neosporin from the first aid kit and placing it inside locked storage in the Administrator’s office. Three children, aged six to twelve months, participated in tummy time and free play activities. Soft and musical toys including dolls and rattles were accessible to the children. D. Ledesma sat on the floor with the children and engaged the children in conversation and assisted them with routine care tasks as needed. In Space #2, children aged one to two years old participated in personal care routines and free play activities indoors. A diapering routine was observed. There was no thermometer inside the small refrigerator used to store children’s beverages and foods. When prompted, the administrator went to the kitchen and brought back a thermometer and placed it inside the refrigerator. Children manipulated magnetic tiles, linking toys, and rolled a ball on the carpeted floor. N. Stratford returned to Space #2 at 1:00 p.m. to observe the temperature on the thermometer and it read 45 degrees. No children or staff were present in Space #3. Enrollment information was gathered. There were no enrollment records for Space #4 and Space #6. In Space #5, children aged three to five years old manipulated magnetic tiles and linking toys and participated in dramatic play using puppets and animal figures. After free play, children and staff cleaned up, participated in personal care and handwashing routines, and transitioned to the tables for mealtime. Lunch served was fish sticks, mixed vegetables, sliced pears, and milk. During mealtimes, A. Wilkins, Teacher, encouraged conversation and expanded on the children’s responses. Items #301 and #316 cited on March 18, 2026, were monitored for compliance today. The facility was in compliance with minimum staff/child ratios and grouping of children. A compliance letter was received on March 23, 2026. Item #1203 was addressed in the compliance letter. Full compliance for the violations cited on March 18, 2026, was achieved on March 23, 2026. Staff personnel and medical files, three children’s records, and required center program records were monitored today. Additionally, transportation requirements were monitored. The most current outdoor inspection checklist on file was dated March 19, 2026. The most current fire drill completed on file was dated February 27, 2026. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted in Space #1 was dated March 16-20, 2026. This was corrected when the teacher removed the activity plan dated March 23-27, 2026, from the black binder and posted it on the wall for reference. GS 110-91(12); .0508(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator in Space #2, did not have a numerically scaled indicating thermometer. This was corrected when the administrator located an extra numerically scaled indicating thermometer in the kitchen and brought it to the classroom and placed it inside the refrigerator. At 1:00 p.m., the thermometer read 45 degrees. 15A NCAC 18A .2806(j)(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #1, a tube of Neosporin was stored inside the unlocked first aid kit. This was corrected when the teacher removed the Neosporin from the first aid kit in Space #1 and gave it to the Administrator to place it inside the locked container used for medication storage. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. Center staff assigned to Space #1 did not comply with the safe sleep policy when she placed a child, aged six months, inside a crib to sleep with a pacifier attached to the clothing. This was corrected when the teacher removed the child from the crib and placed the child on the carpeted floor. Additionally, the attached pacifier was removed from the child's clothing and placed on top of the counter. 10A NCAC 09 .0606(a) Since the violations observed were corrected during today’s visit, no compliance letter is due at this time. As a reminder, child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The compliance history is based on violations that are cited during visits to your facility. If you have an acceptable compliance history at the end of your temporary license you will be eligible to apply for a star rated license. Failure to maintain an acceptable compliance history may result in the issuance of administrative action up to and including denial of a full license at the end of the temporary time period. Technical Assistance Specific to Today’s Visit: Activity Plans: A violation regarding activity plans was observed, documented, and corrected during today’s visit. Activity plans include developmentally appropriate activities for enrolled children. Children attending early care and education programs with well-developed curricula are more likely to achieve appropriate levels of development. Activity plans for all children must include and meet the following minimum licensing requirements: • Daily activities to stimulate the five developmental domains as listed in the NC Foundations for Early Learning and Development book. (social and emotional development, health and physical development, approaches to play and learning, language development/ communication, and cognitive development). • Daily gross motor activities which may occur indoors or outdoors. • Reflect at least four activities daily (one of which is gross motor), one of which is offered outdoors, weather permitting. The remaining three activities should occur in the following areas: art/creative play, children’s books, blocks and block building, manipulatives, and family living/dramatic play. • Free choice and adult-directed activities, which allow children to choose and participate with the whole group, in a small group or independently. • In addition, activity plans must include each of these three enrichment activities on at least a weekly basis: sand/water play; science and nature; and music and rhythm. Materials and equipment must be available both inside and outside to support the activities on the activity plan and the daily schedule. The administrator and I discussed the importance of developmentally appropriate activities for each age group. As a reminder, a current activity plan shall be posted for each group of children for easy reference by parents and teachers. Food Storage and Protection: A violation regarding food storage and protection was observed, documented and corrected during today’s visit. In Space #2, there was a small refrigerator used to store beverages and food served to enrolled children. As a reminder, refrigeration equipment shall be provided in such number and of such capacity to ensure the maintenance of potentially hazardous food at the required temperatures during storage. Each refrigerator shall be provided with a numerically scaled indicating thermometer that is accurate to ± 3 degrees Fahrenheit and located to measure the air temperature in the warmest part of the refrigerator. Recording thermometers that are accurate to ± 3 degrees Fahrenheit may be used in lieu of indicating thermometers. While monitoring Space #2 to include materials and equipment, I observed there was no thermometer inside the refrigerator to measure the air temperature in the warmest part of the refrigerator. Ensure that all refrigerators are maintained to store potentially hazardous foods at the required temperatures during storage. Safe Sleep Practices: A violation regarding safe sleep practices was observed, documented, and corrected during today's visit. We discussed the following: • requirements for a written safe sleep policy • staff shall comply with the safe sleep policy • Pacifiers that attach to infant clothing shall not be used with sleeping infants • If an infant falls asleep while in the bouncer, jumper, or lying on the floor, the infant must be moved to their appropriate crib. Storage of Medication: A violation regarding storage of medication was observed, documented, and corrected during today’s visit. Both prescription and over-the-counter medicines can help manage health conditions and relieve symptoms of illness. Medicines can have toxic effects if too much is taken or if unintentionally ingested by children. Each year, approximately 50,000 children younger than 6 years are brought to emergency departments after unintentionally taking medicine when a caregiver was not watching. Most (75%) of these exposures involve 1- or 2-year-old children. According to Sanitation Rule 15A NCAC 18A .2820 (d); Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall not be stored above food. Designated emergency medications shall be stored out of reach of children but are not required to be in locked storage. Non-prescription diaper creams and sunscreen shall be kept out of reach of children when not in use but are not required to be in locked storage. Out of reach means five feet above the finished floor. During today’s visit, there was a tube of Neosporin stored inside the unlocked first aid kit in Space #1. Rated License Assessment: Starting your Pathways to the Stars: I look forward to working with you to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. During today’s visit, I reviewed the new rules in Section .3200; Standards for Two through Five Star Rated Licenses. Additionally, I reviewed the pathway options, identified facility needs, and answered questions to assist K. Council with establishing a plan to achieve compliance with a rated license by month five (July) of the Temporary Time period. As a reminder, the facility must transition to a 3-5 Star Rated License to continue to be eligible to receive subsidized care after six (6) months. Rather than a star level being determined by points earned, star level is now determined by meeting the requirements at each star level within the pathway chosen. During the temporary time-period, as part of the process, I will need to verify evaluation of staff education. To prepare, be sure the staff member’s education has been evaluated and is available for review. A child care facility is eligible for a rated license of two through five-stars upon application and assessment of compliance with the requirements. WORKS is a self-service applicant portal that will be used by an individual applicant to register and maintain their workforce information to support education requirements. The WORKS portal is available online and requires the user to maintain an individual North Carolina Identity Management (NCID) username and password. All paperwork, except for official transcripts, will no longer be submitted to the Workforce Education Unit. These documents will be uploaded using WORKS via each applicant’s WORKS account. All staff education should be current before the fifth month (May) of the temporary time period. For more information about NCID and WORKS, visit the DCDEE website at www.ncchildcare.ncdhhs.gov to view more information under the DCDEE WORKS tab http://ncchildcare.ncdhhs.gov/general/mb_dcdeeworks.asp. You can also contact the Workforce Education Unit at 1-800-859-0829 (In State Only) or 919-527-6600 for more information concerning WORKS. The NCRLAP website (www.ncrlap.org) has a wealth of information on the Environment Rating Scales and overall quality issues for child care. You can find information that will assist operators with quality environments, self-study process, and the Environment Rating Scale assessments using the ITERS-3, ECERS-3., and SACERS-U. Training videos are available on the following topics: Overview of the Assessment Process, Using Materials with Non-Mobile Infants, A Safe Place for Gross Motor Play, Hand washing and Other Basic Health Considerations, and Language for Learning. To access resources or information on webinars, go to www.ncrlap.org. A packet of forms, brochures, and technical assistance handouts were reviewed and emailed to K. Council. NCDHHS Responds to Increase in Measles Cases: Measles are on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholders to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Childcare Health Consultant: The Cumberland County Department of Public Health’s current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov. Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Child Care Center. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/. The Partnership for Children of Cumberland County offers on-site technical assistance to child care programs. Types of technical assistance provided include observation and assessment and support and mentoring visits. For more information, contact Mary Welch, CCR&R Program Manager at (910) 867-9700 or visit www.ccpfc.org to complete a technical assistance application. Additionally, please review the Region 5 education, training topics and training calendars for Early Education Professionals. Training: Child care administrators and staff members shall complete health and safety training within one year of employment unless the staff member has completed the training within the year prior to beginning employment. Complete the health and safety training record as found on the DCDEE website. After the first year, staff must complete the health and safety training topics at least once every five years. Child care staff are expected to be well informed about child abuse and neglect issues and adequately trained to prevent and recognize potential maltreatment. The child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment/licensure. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org. Additionally, staff who are responsible for supervising groups of school-age children (group leaders) shall be at least 18 years of age and have a high school diploma or its equivalent prior to employment and shall complete the BSAC training within three months of becoming employed. Documentation of training must be kept on file for review. Emergency Preparedness and Response (EPR): K. Council completed the Emergency Preparedness and Response in Child Care training on July 18, 2022. K. Council has four (4) months from the date of licensure to go online and complete the EPR Plan (June 10, 2026). Fire drills will continue to be completed monthly and lock down drills or shelter in place drills will be completed within three months. The trained staff shall review the EPR Plan annually or when information in the plan changes to ensure all information is current. All staff shall review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review shall be maintained on file. The template for the EPR plan can be found at: https://rmp.nc.gov/portal/portal.aspx. On-going Training: It is your responsibility to keep the staff and training worksheets current for the consultant to review during annual compliance visits. Reminder: After the first year of employment, the child care administrator and any staff who work with children shall participate in on-going training activities annually. Refer to child care requirement 09.1103 for the number of required training hours based on education and experience. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. If you have questions, please contact me at: (910) 709-4168 or Rhonda.blackmon@dhhs.nc.gov. Rhonda Blackmon Licensing Supervisor P.O. Box 279 Linden, NC 28356 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: RHONDA BLACKMON Operation Type: Center Case Number: Visit Date: 3/23/2026 Number Present: 11 Completed Date: 3/23/2026 Age: From 0 To 5 Total Minutes: 310 Time In: 09:05 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a first temporary time period visit. The previous visit was completed on March 18, 2026, and prior to today’s visit, the eighteen-month compliance history score was 81% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Temporary License issued February 10, 2026 to August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Nancy Stratford, Child Care Consultant, assisted me during today’s visit. Current inspections are as follows: Sanitation Classification of Approved with sixteen (16) demerits completed March 3, 2026. Fire Classification of Satisfactory, approved for daytime care only, completed January 6, 2026. Kelly Council, Owner, and Jonnisia McKoy, Administrator, were present. I explained the purpose of the visit and requested K. Council accompany us as we conduct a walk-through of the indoor and outdoor areas. We washed our hands and conducted the walk-through of the indoor and outdoor areas with K. Council and J. McKoy. The activity plan posted in Space #1 was dated March 16-20, 2026. When prompted, D. Ledesma, Teacher, removed the activity plan dated March 23-27, 2026, from a black binder inside Space #1 and posted it on the wall for easy reference. An infant, aged six months, was lying on their back inside their assigned crib with a pacifier attached to their clothing. When prompted, D. Ledesma removed the pacifier and child from the crib. The pacifier was detached from the clothing, and the child was placed on the floor for tummy time. Additionally, a tube of Neosporin was stored inside the unlocked first aid kit in Space #1. This was corrected by removing the Neosporin from the first aid kit and placing it inside locked storage in the Administrator’s office. Three children, aged six to twelve months, participated in tummy time and free play activities. Soft and musical toys including dolls and rattles were accessible to the children. D. Ledesma sat on the floor with the children and engaged the children in conversation and assisted them with routine care tasks as needed. In Space #2, children aged one to two years old participated in personal care routines and free play activities indoors. A diapering routine was observed. There was no thermometer inside the small refrigerator used to store children’s beverages and foods. When prompted, the administrator went to the kitchen and brought back a thermometer and placed it inside the refrigerator. Children manipulated magnetic tiles, linking toys, and rolled a ball on the carpeted floor. N. Stratford returned to Space #2 at 1:00 p.m. to observe the temperature on the thermometer and it read 45 degrees. No children or staff were present in Space #3. Enrollment information was gathered. There were no enrollment records for Space #4 and Space #6. In Space #5, children aged three to five years old manipulated magnetic tiles and linking toys and participated in dramatic play using puppets and animal figures. After free play, children and staff cleaned up, participated in personal care and handwashing routines, and transitioned to the tables for mealtime. Lunch served was fish sticks, mixed vegetables, sliced pears, and milk. During mealtimes, A. Wilkins, Teacher, encouraged conversation and expanded on the children’s responses. Items #301 and #316 cited on March 18, 2026, were monitored for compliance today. The facility was in compliance with minimum staff/child ratios and grouping of children. A compliance letter was received on March 23, 2026. Item #1203 was addressed in the compliance letter. Full compliance for the violations cited on March 18, 2026, was achieved on March 23, 2026. Staff personnel and medical files, three children’s records, and required center program records were monitored today. Additionally, transportation requirements were monitored. The most current outdoor inspection checklist on file was dated March 19, 2026. The most current fire drill completed on file was dated February 27, 2026. At the completion of the visit, the Visit Summary was reviewed with K. Council. The following violations were observed during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted in Space #1 was dated March 16-20, 2026. This was corrected when the teacher removed the activity plan dated March 23-27, 2026, from the black binder and posted it on the wall for reference. GS 110-91(12); .0508(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator in Space #2, did not have a numerically scaled indicating thermometer. This was corrected when the administrator located an extra numerically scaled indicating thermometer in the kitchen and brought it to the classroom and placed it inside the refrigerator. At 1:00 p.m., the thermometer read 45 degrees. 15A NCAC 18A .2806(j)(2) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space #1, a tube of Neosporin was stored inside the unlocked first aid kit. This was corrected when the teacher removed the Neosporin from the first aid kit in Space #1 and gave it to the Administrator to place it inside the locked container used for medication storage. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. Center staff assigned to Space #1 did not comply with the safe sleep policy when she placed a child, aged six months, inside a crib to sleep with a pacifier attached to the clothing. This was corrected when the teacher removed the child from the crib and placed the child on the carpeted floor. Additionally, the attached pacifier was removed from the child's clothing and placed on top of the counter. 10A NCAC 09 .0606(a) Since the violations observed were corrected during today’s visit, no compliance letter is due at this time. As a reminder, child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violations observed and documented today may impact the compliance history score. The compliance history is based on violations that are cited during visits to your facility. If you have an acceptable compliance history at the end of your temporary license you will be eligible to apply for a star rated license. Failure to maintain an acceptable compliance history may result in the issuance of administrative action up to and including denial of a full license at the end of the temporary time period. Technical Assistance Specific to Today’s Visit: Activity Plans: A violation regarding activity plans was observed, documented, and corrected during today’s visit. Activity plans include developmentally appropriate activities for enrolled children. Children attending early care and education programs with well-developed curricula are more likely to achieve appropriate levels of development. Activity plans for all children must include and meet the following minimum licensing requirements: • Daily activities to stimulate the five developmental domains as listed in the NC Foundations for Early Learning and Development book. (social and emotional development, health and physical development, approaches to play and learning, language development/ communication, and cognitive development). • Daily gross motor activities which may occur indoors or outdoors. • Reflect at least four activities daily (one of which is gross motor), one of which is offered outdoors, weather permitting. The remaining three activities should occur in the following areas: art/creative play, children’s books, blocks and block building, manipulatives, and family living/dramatic play. • Free choice and adult-directed activities, which allow children to choose and participate with the whole group, in a small group or independently. • In addition, activity plans must include each of these three enrichment activities on at least a weekly basis: sand/water play; science and nature; and music and rhythm. Materials and equipment must be available both inside and outside to support the activities on the activity plan and the daily schedule. The administrator and I discussed the importance of developmentally appropriate activities for each age group. As a reminder, a current activity plan shall be posted for each group of children for easy reference by parents and teachers. Food Storage and Protection: A violation regarding food storage and protection was observed, documented and corrected during today’s visit. In Space #2, there was a small refrigerator used to store beverages and food served to enrolled children. As a reminder, refrigeration equipment shall be provided in such number and of such capacity to ensure the maintenance of potentially hazardous food at the required temperatures during storage. Each refrigerator shall be provided with a numerically scaled indicating thermometer that is accurate to ± 3 degrees Fahrenheit and located to measure the air temperature in the warmest part of the refrigerator. Recording thermometers that are accurate to ± 3 degrees Fahrenheit may be used in lieu of indicating thermometers. While monitoring Space #2 to include materials and equipment, I observed there was no thermometer inside the refrigerator to measure the air temperature in the warmest part of the refrigerator. Ensure that all refrigerators are maintained to store potentially hazardous foods at the required temperatures during storage. Safe Sleep Practices: A violation regarding safe sleep practices was observed, documented, and corrected during today's visit. We discussed the following: • requirements for a written safe sleep policy • staff shall comply with the safe sleep policy • Pacifiers that attach to infant clothing shall not be used with sleeping infants • If an infant falls asleep while in the bouncer, jumper, or lying on the floor, the infant must be moved to their appropriate crib. Storage of Medication: A violation regarding storage of medication was observed, documented, and corrected during today’s visit. Both prescription and over-the-counter medicines can help manage health conditions and relieve symptoms of illness. Medicines can have toxic effects if too much is taken or if unintentionally ingested by children. Each year, approximately 50,000 children younger than 6 years are brought to emergency departments after unintentionally taking medicine when a caregiver was not watching. Most (75%) of these exposures involve 1- or 2-year-old children. According to Sanitation Rule 15A NCAC 18A .2820 (d); Medications including prescription and non-prescription items shall be stored in a locked cabinet or other locked container and shall not be stored above food. Designated emergency medications shall be stored out of reach of children but are not required to be in locked storage. Non-prescription diaper creams and sunscreen shall be kept out of reach of children when not in use but are not required to be in locked storage. Out of reach means five feet above the finished floor. During today’s visit, there was a tube of Neosporin stored inside the unlocked first aid kit in Space #1. Rated License Assessment: Starting your Pathways to the Stars: I look forward to working with you to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. During today’s visit, I reviewed the new rules in Section .3200; Standards for Two through Five Star Rated Licenses. Additionally, I reviewed the pathway options, identified facility needs, and answered questions to assist K. Council with establishing a plan to achieve compliance with a rated license by month five (July) of the Temporary Time period. As a reminder, the facility must transition to a 3-5 Star Rated License to continue to be eligible to receive subsidized care after six (6) months. Rather than a star level being determined by points earned, star level is now determined by meeting the requirements at each star level within the pathway chosen. During the temporary time-period, as part of the process, I will need to verify evaluation of staff education. To prepare, be sure the staff member’s education has been evaluated and is available for review. A child care facility is eligible for a rated license of two through five-stars upon application and assessment of compliance with the requirements. WORKS is a self-service applicant portal that will be used by an individual applicant to register and maintain their workforce information to support education requirements. The WORKS portal is available online and requires the user to maintain an individual North Carolina Identity Management (NCID) username and password. All paperwork, except for official transcripts, will no longer be submitted to the Workforce Education Unit. These documents will be uploaded using WORKS via each applicant’s WORKS account. All staff education should be current before the fifth month (May) of the temporary time period. For more information about NCID and WORKS, visit the DCDEE website at www.ncchildcare.ncdhhs.gov to view more information under the DCDEE WORKS tab http://ncchildcare.ncdhhs.gov/general/mb_dcdeeworks.asp. You can also contact the Workforce Education Unit at 1-800-859-0829 (In State Only) or 919-527-6600 for more information concerning WORKS. The NCRLAP website (www.ncrlap.org) has a wealth of information on the Environment Rating Scales and overall quality issues for child care. You can find information that will assist operators with quality environments, self-study process, and the Environment Rating Scale assessments using the ITERS-3, ECERS-3., and SACERS-U. Training videos are available on the following topics: Overview of the Assessment Process, Using Materials with Non-Mobile Infants, A Safe Place for Gross Motor Play, Hand washing and Other Basic Health Considerations, and Language for Learning. To access resources or information on webinars, go to www.ncrlap.org. A packet of forms, brochures, and technical assistance handouts were reviewed and emailed to K. Council. NCDHHS Responds to Increase in Measles Cases: Measles are on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholders to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Childcare Health Consultant: The Cumberland County Department of Public Health’s current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov. Visit the website https://nccchcassociation.org/resources/, under resources there are several links that may be beneficial for your Child Care Center. For example, Caring for Our Children, My Plate, Safe Kids NC, and many others. The following website will also provide more information about the Child Care Health Consultants. The Child Care Health Consultant provides support in the following areas, but not limited to oral health, illness, infectious disease, emergency preparedness, health related areas, nutrition, environmental health, and physical activity. For addition information, visit the website, https://healthychildcare.unc.edu/child-care-health-consultants/about-cchc/. The Partnership for Children of Cumberland County offers on-site technical assistance to child care programs. Types of technical assistance provided include observation and assessment and support and mentoring visits. For more information, contact Mary Welch, CCR&R Program Manager at (910) 867-9700 or visit www.ccpfc.org to complete a technical assistance application. Additionally, please review the Region 5 education, training topics and training calendars for Early Education Professionals. Training: Child care administrators and staff members shall complete health and safety training within one year of employment unless the staff member has completed the training within the year prior to beginning employment. Complete the health and safety training record as found on the DCDEE website. After the first year, staff must complete the health and safety training topics at least once every five years. Child care staff are expected to be well informed about child abuse and neglect issues and adequately trained to prevent and recognize potential maltreatment. The child care administrator and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment/licensure. Recognizing and Responding to Suspicions of Child Maltreatment training is available at https://www.preventchildabusenc.org. Additionally, staff who are responsible for supervising groups of school-age children (group leaders) shall be at least 18 years of age and have a high school diploma or its equivalent prior to employment and shall complete the BSAC training within three months of becoming employed. Documentation of training must be kept on file for review. Emergency Preparedness and Response (EPR): K. Council completed the Emergency Preparedness and Response in Child Care training on July 18, 2022. K. Council has four (4) months from the date of licensure to go online and complete the EPR Plan (June 10, 2026). Fire drills will continue to be completed monthly and lock down drills or shelter in place drills will be completed within three months. The trained staff shall review the EPR Plan annually or when information in the plan changes to ensure all information is current. All staff shall review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review shall be maintained on file. The template for the EPR plan can be found at: https://rmp.nc.gov/portal/portal.aspx. On-going Training: It is your responsibility to keep the staff and training worksheets current for the consultant to review during annual compliance visits. Reminder: After the first year of employment, the child care administrator and any staff who work with children shall participate in on-going training activities annually. Refer to child care requirement 09.1103 for the number of required training hours based on education and experience. The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. If you have questions, please contact me at: (910) 709-4168 or Rhonda.blackmon@dhhs.nc.gov. Rhonda Blackmon Licensing Supervisor P.O. Box 279 Linden, NC 28356 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0326-126L Visit Date: 3/18/2026 Number Present: 14 Completed Date: 3/18/2026 Age: From 0 To 5 Total Minutes: 340 Time In: 07:40 AM Time Out: 11:50 AM Time In: 12:20 PM Time Out: 01:50 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Pre-licensing visit was completed February 9, 2026, and prior to today’s visit, the eighteen-month compliance history score was at 100%, which is greater than 75% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a temporary license issued for February 10, 2026, through August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council, owner, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed March 3, 2026. Ms. Jonnisia McKoy, Admininstrator was present and accompanied me while observing the indoor areas. In Space #1, the children were sitting on the floor with their caregiver. The children were playing with musical toys. In Space #2, the children were sitting at the table eating breakfast. Breakfast served was waffles, applesauce, and milk. After breakfast, the teachers helped the children clean up their things. Toileting and handwashing routines were observed. Lunch served was chicken, carrots, mixed fruit, bread, and milk. Violations were observed for grouping of children, staff to child ratios, and operational policies. There are concerns: • Staff and child ratios are not maintained. • Children under one year of age are grouped with children two-years-old and older. • Operational policies are not reviewed with parents. The concern was discussed with Ms. Kelly Council, owner, and Ms. McKoy. Interviews were conducted with the owner, administrator, and one staff providing care at the approximate time the incident occurred. Regarding the concerns that staff and child ratios are not maintained, observations and interviews were conducted. Classroom observations were observed. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old, with one teacher. During interviews, it was confirmed that the staff-to-child ratios are not always maintained. The owner stated that some of the children arrive later in the morning past their opening time, and the owner was unaware that the children can only be grouped together for the first and last operating hour. One staff member stated that before 8:00 am, there are times that the ratios are not maintained due to staffing. Regarding the concerns that children under one year of age are grouped with children two-years-old and older, observations and interviews were conducted. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old with one teacher. During interviews, all staff stated that children are grouped together in the mornings and the last hour of the day. The facilities operating hours are from 5:00 am to 6:00 pm. It was stated that the children are grouped after 6:00 am. One staff member stated that the children are grouped together from their arrival until about 7:30 am – 7:45 am. Regarding the concerns that operational policy changes were not reviewed with the parents, observations and interviews were conducted. I reviewed two children’s files, and the operational policies were signed upon enrollment. The owner, Ms. Council, stated that changes were made to her policy March 05, 2026, and she uploaded the changes in the ProCare system used by the facility, for the parents to review. It was stated the parents did not receive an updated copy of the operational policies, and the parents did not sign a receipt of the updated operational policies. Based on the observations and interview information, the allegation that the staff to child ratios are not maintained, grouping of children, and policies not reviewed with parents are all substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Council. The following violations were observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Upon arrival, there was (1) one caregiver with (6) six children and the minimum staff/child ratios were not met. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old present with one teacher. This was corrected when another teacher assisted with the staff to child ratios. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. There was one child under one year of age that was not kept separate from children two years and older. This was corrected when the child under one year of age was kept separate from children two years and older. Another teacher assisted and removed the child from Space #2 to Space #1. 10A NCAC 09 .0713(a)(5) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. During interviews, it was confirmed that the policies were updated on March 5, 2026, and the parents did not receive written verification of all changes. 10A NCAC 09 .0514(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 1, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Staff/Child Ratios/Grouping of Children A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios and grouping of children as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their maximum amount of children per staff, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Operational Policies: Operational Policies are required to be reviewed with families during enrollment. In addition, if any updates are made, it is important to make sure that families are informed in writing. Today, you shared that the families are notified on the portal. While this may appear to be ideal, there may be some families that do not participate and may not be informed of important updates. It is required that families will need to sign that they have received the updates. This is an important practice to make sure that all families are aware of any changes. Refer to Child Care Rules 10A NCAC .0514 (b) Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0326-126L Visit Date: 3/18/2026 Number Present: 14 Completed Date: 3/18/2026 Age: From 0 To 5 Total Minutes: 340 Time In: 07:40 AM Time Out: 11:50 AM Time In: 12:20 PM Time Out: 01:50 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Pre-licensing visit was completed February 9, 2026, and prior to today’s visit, the eighteen-month compliance history score was at 100%, which is greater than 75% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a temporary license issued for February 10, 2026, through August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council, owner, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed March 3, 2026. Ms. Jonnisia McKoy, Admininstrator was present and accompanied me while observing the indoor areas. In Space #1, the children were sitting on the floor with their caregiver. The children were playing with musical toys. In Space #2, the children were sitting at the table eating breakfast. Breakfast served was waffles, applesauce, and milk. After breakfast, the teachers helped the children clean up their things. Toileting and handwashing routines were observed. Lunch served was chicken, carrots, mixed fruit, bread, and milk. Violations were observed for grouping of children, staff to child ratios, and operational policies. There are concerns: • Staff and child ratios are not maintained. • Children under one year of age are grouped with children two-years-old and older. • Operational policies are not reviewed with parents. The concern was discussed with Ms. Kelly Council, owner, and Ms. McKoy. Interviews were conducted with the owner, administrator, and one staff providing care at the approximate time the incident occurred. Regarding the concerns that staff and child ratios are not maintained, observations and interviews were conducted. Classroom observations were observed. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old, with one teacher. During interviews, it was confirmed that the staff-to-child ratios are not always maintained. The owner stated that some of the children arrive later in the morning past their opening time, and the owner was unaware that the children can only be grouped together for the first and last operating hour. One staff member stated that before 8:00 am, there are times that the ratios are not maintained due to staffing. Regarding the concerns that children under one year of age are grouped with children two-years-old and older, observations and interviews were conducted. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old with one teacher. During interviews, all staff stated that children are grouped together in the mornings and the last hour of the day. The facilities operating hours are from 5:00 am to 6:00 pm. It was stated that the children are grouped after 6:00 am. One staff member stated that the children are grouped together from their arrival until about 7:30 am – 7:45 am. Regarding the concerns that operational policy changes were not reviewed with the parents, observations and interviews were conducted. I reviewed two children’s files, and the operational policies were signed upon enrollment. The owner, Ms. Council, stated that changes were made to her policy March 05, 2026, and she uploaded the changes in the ProCare system used by the facility, for the parents to review. It was stated the parents did not receive an updated copy of the operational policies, and the parents did not sign a receipt of the updated operational policies. Based on the observations and interview information, the allegation that the staff to child ratios are not maintained, grouping of children, and policies not reviewed with parents are all substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Council. The following violations were observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Upon arrival, there was (1) one caregiver with (6) six children and the minimum staff/child ratios were not met. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old present with one teacher. This was corrected when another teacher assisted with the staff to child ratios. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. There was one child under one year of age that was not kept separate from children two years and older. This was corrected when the child under one year of age was kept separate from children two years and older. Another teacher assisted and removed the child from Space #2 to Space #1. 10A NCAC 09 .0713(a)(5) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. During interviews, it was confirmed that the policies were updated on March 5, 2026, and the parents did not receive written verification of all changes. 10A NCAC 09 .0514(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 1, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Staff/Child Ratios/Grouping of Children A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios and grouping of children as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their maximum amount of children per staff, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Operational Policies: Operational Policies are required to be reviewed with families during enrollment. In addition, if any updates are made, it is important to make sure that families are informed in writing. Today, you shared that the families are notified on the portal. While this may appear to be ideal, there may be some families that do not participate and may not be informed of important updates. It is required that families will need to sign that they have received the updates. This is an important practice to make sure that all families are aware of any changes. Refer to Child Care Rules 10A NCAC .0514 (b) Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0326-126L Visit Date: 3/18/2026 Number Present: 14 Completed Date: 3/18/2026 Age: From 0 To 5 Total Minutes: 340 Time In: 07:40 AM Time Out: 11:50 AM Time In: 12:20 PM Time Out: 01:50 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Pre-licensing visit was completed February 9, 2026, and prior to today’s visit, the eighteen-month compliance history score was at 100%, which is greater than 75% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a temporary license issued for February 10, 2026, through August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council, owner, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed March 3, 2026. Ms. Jonnisia McKoy, Admininstrator was present and accompanied me while observing the indoor areas. In Space #1, the children were sitting on the floor with their caregiver. The children were playing with musical toys. In Space #2, the children were sitting at the table eating breakfast. Breakfast served was waffles, applesauce, and milk. After breakfast, the teachers helped the children clean up their things. Toileting and handwashing routines were observed. Lunch served was chicken, carrots, mixed fruit, bread, and milk. Violations were observed for grouping of children, staff to child ratios, and operational policies. There are concerns: • Staff and child ratios are not maintained. • Children under one year of age are grouped with children two-years-old and older. • Operational policies are not reviewed with parents. The concern was discussed with Ms. Kelly Council, owner, and Ms. McKoy. Interviews were conducted with the owner, administrator, and one staff providing care at the approximate time the incident occurred. Regarding the concerns that staff and child ratios are not maintained, observations and interviews were conducted. Classroom observations were observed. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old, with one teacher. During interviews, it was confirmed that the staff-to-child ratios are not always maintained. The owner stated that some of the children arrive later in the morning past their opening time, and the owner was unaware that the children can only be grouped together for the first and last operating hour. One staff member stated that before 8:00 am, there are times that the ratios are not maintained due to staffing. Regarding the concerns that children under one year of age are grouped with children two-years-old and older, observations and interviews were conducted. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old with one teacher. During interviews, all staff stated that children are grouped together in the mornings and the last hour of the day. The facilities operating hours are from 5:00 am to 6:00 pm. It was stated that the children are grouped after 6:00 am. One staff member stated that the children are grouped together from their arrival until about 7:30 am – 7:45 am. Regarding the concerns that operational policy changes were not reviewed with the parents, observations and interviews were conducted. I reviewed two children’s files, and the operational policies were signed upon enrollment. The owner, Ms. Council, stated that changes were made to her policy March 05, 2026, and she uploaded the changes in the ProCare system used by the facility, for the parents to review. It was stated the parents did not receive an updated copy of the operational policies, and the parents did not sign a receipt of the updated operational policies. Based on the observations and interview information, the allegation that the staff to child ratios are not maintained, grouping of children, and policies not reviewed with parents are all substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Council. The following violations were observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Upon arrival, there was (1) one caregiver with (6) six children and the minimum staff/child ratios were not met. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old present with one teacher. This was corrected when another teacher assisted with the staff to child ratios. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. There was one child under one year of age that was not kept separate from children two years and older. This was corrected when the child under one year of age was kept separate from children two years and older. Another teacher assisted and removed the child from Space #2 to Space #1. 10A NCAC 09 .0713(a)(5) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. During interviews, it was confirmed that the policies were updated on March 5, 2026, and the parents did not receive written verification of all changes. 10A NCAC 09 .0514(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 1, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Staff/Child Ratios/Grouping of Children A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios and grouping of children as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their maximum amount of children per staff, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Operational Policies: Operational Policies are required to be reviewed with families during enrollment. In addition, if any updates are made, it is important to make sure that families are informed in writing. Today, you shared that the families are notified on the portal. While this may appear to be ideal, there may be some families that do not participate and may not be informed of important updates. It is required that families will need to sign that they have received the updates. This is an important practice to make sure that all families are aware of any changes. Refer to Child Care Rules 10A NCAC .0514 (b) Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Council Home DayCare Facility ID: 26002651 Consultant: NANCY STRATFORD Operation Type: Center Case Number: 0326-126L Visit Date: 3/18/2026 Number Present: 14 Completed Date: 3/18/2026 Age: From 0 To 5 Total Minutes: 340 Time In: 07:40 AM Time Out: 11:50 AM Time In: 12:20 PM Time Out: 01:50 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's visit was to investigate allegations regarding violations of child care requirements. The previous Pre-licensing visit was completed February 9, 2026, and prior to today’s visit, the eighteen-month compliance history score was at 100%, which is greater than 75% as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a temporary license issued for February 10, 2026, through August 10, 2026. The information on record with DCDEE was verified as correct by Kelly Council, owner, and the owner’s corporation status was verified on the Secretary of State’s website as current-active. Current Inspections are as follows: Sanitation Classification of Approved completed March 3, 2026. Ms. Jonnisia McKoy, Admininstrator was present and accompanied me while observing the indoor areas. In Space #1, the children were sitting on the floor with their caregiver. The children were playing with musical toys. In Space #2, the children were sitting at the table eating breakfast. Breakfast served was waffles, applesauce, and milk. After breakfast, the teachers helped the children clean up their things. Toileting and handwashing routines were observed. Lunch served was chicken, carrots, mixed fruit, bread, and milk. Violations were observed for grouping of children, staff to child ratios, and operational policies. There are concerns: • Staff and child ratios are not maintained. • Children under one year of age are grouped with children two-years-old and older. • Operational policies are not reviewed with parents. The concern was discussed with Ms. Kelly Council, owner, and Ms. McKoy. Interviews were conducted with the owner, administrator, and one staff providing care at the approximate time the incident occurred. Regarding the concerns that staff and child ratios are not maintained, observations and interviews were conducted. Classroom observations were observed. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old, with one teacher. During interviews, it was confirmed that the staff-to-child ratios are not always maintained. The owner stated that some of the children arrive later in the morning past their opening time, and the owner was unaware that the children can only be grouped together for the first and last operating hour. One staff member stated that before 8:00 am, there are times that the ratios are not maintained due to staffing. Regarding the concerns that children under one year of age are grouped with children two-years-old and older, observations and interviews were conducted. Upon arrival there were (6) six children present with one teacher in Space #2. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old with one teacher. During interviews, all staff stated that children are grouped together in the mornings and the last hour of the day. The facilities operating hours are from 5:00 am to 6:00 pm. It was stated that the children are grouped after 6:00 am. One staff member stated that the children are grouped together from their arrival until about 7:30 am – 7:45 am. Regarding the concerns that operational policy changes were not reviewed with the parents, observations and interviews were conducted. I reviewed two children’s files, and the operational policies were signed upon enrollment. The owner, Ms. Council, stated that changes were made to her policy March 05, 2026, and she uploaded the changes in the ProCare system used by the facility, for the parents to review. It was stated the parents did not receive an updated copy of the operational policies, and the parents did not sign a receipt of the updated operational policies. Based on the observations and interview information, the allegation that the staff to child ratios are not maintained, grouping of children, and policies not reviewed with parents are all substantiated. At the completion of the visit, the Visit Summary was reviewed with Ms. Council. The following violations were observed: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Upon arrival, there was (1) one caregiver with (6) six children and the minimum staff/child ratios were not met. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old present with one teacher. This was corrected when another teacher assisted with the staff to child ratios. GS 110-91(7);.0713(a-d) 316 Children under one year of age were not kept separate from children two years and older. There was one child under one year of age that was not kept separate from children two years and older. This was corrected when the child under one year of age was kept separate from children two years and older. Another teacher assisted and removed the child from Space #2 to Space #1. 10A NCAC 09 .0713(a)(5) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. During interviews, it was confirmed that the policies were updated on March 5, 2026, and the parents did not receive written verification of all changes. 10A NCAC 09 .0514(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on April 1, 2026, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Nancy Stratford Child Care Consultant P.O. Box 371 Godwin, NC 28344 nancy.stratford@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Administrative Action: Due to the substantiated complaint, it may result in administrative action. Staff/Child Ratios/Grouping of Children A violation was cited today for staff/child ratios. It is important to maintain staff/child ratios and grouping of children as outlines in Child Care Rules. During interviews, it was confirmed that there are times in the morning that the facility is not maintaining minimum staff to child ratios. It is important to maintain ratios in compliance with Child Care Laws. Today, I suggest informing the staff members that once they reach their maximum amount of children per staff, they will need to call the administrator and not accept more children in the room. The administrator can also keep track of the attendance at arrival of the children. The administrator can keep a note of classrooms ratios. We talked about strategies for maintaining compliance with Child Care Rules. Refer to Child Care Rules 10A NCAC 09 .0713. Operational Policies: Operational Policies are required to be reviewed with families during enrollment. In addition, if any updates are made, it is important to make sure that families are informed in writing. Today, you shared that the families are notified on the portal. While this may appear to be ideal, there may be some families that do not participate and may not be informed of important updates. It is required that families will need to sign that they have received the updates. This is an important practice to make sure that all families are aware of any changes. Refer to Child Care Rules 10A NCAC .0514 (b) Please feel free to contact me at nancy.stratford@dhhs.nc.gov or 910-214-2244 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times