Bilingual Daycare

10A NCAC 09 .1705 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: ANGELA STEVENS Operation Type: Family CC Home Case Number: Visit Date: 5/8/2026 Number Present: 3 Completed Date: 5/8/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit with health and safety training requirements. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed March 12, 2026. Xiomara Flores, Owner/Operator, was present and accompanied me while observing the indoor and outdoor areas. I observed three (3) preschool children in the child care area of the home. Upon arrival, children were engaged in playing in interest centers. I observed children manipulate connecting child-shaped and bristle blocks, toy vehicles, puppets, framed knobbed puzzles, and shape sorters. The operator reviewed the alphabet, days of the week, and counting in Spanish and English. The operator engaged children in conversations by asking open-ended questions which led to rich conversations and positive interactions. The operator transitioned children to complete personal care and hand washing routines located at the bathroom in the hallway of the home. Lunch was not observed however, the operator stated children would be served spaghetti, with diced tomatoes, strawberries, and milk. A checklist was used to note the requirements monitored during today's visit. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed. Two children’s files were monitored. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 508 Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification.Operator first aid expired May 4, 2026. Operator did not complete first aid before expiration date. .1703(a)(2) 511 Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification. Operator CPR expired May 4, 2026. Operator did not complete CPR before expiration date. .1703(a)(3) 908 Health questionnaire was not completed annually. Operator health questionnaire on file were dated January 10, 2025, operator did not update health questionnaire annually. Operator updated the health questionnaire during today's visit. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated.Based on your education, you are required to have 10 training hours,operator did not maintain a record of required training hours. 10A NCAC 09 .1705(b)(4)(C) 1301 Operator did not complete the required number of on-going training hours as specified in rule. Based on your education you have a NC Credential, you are required to have 10 training hours, no hours were available for review. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 22 ,2026 you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Stevens Child Care Consultant angela.stevens@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: On-going Training: A violation were cited for on-going trainings not being available for review. Based on your education, you are required to have 10 training hours, no hours were avaible for review. The operator and I discussed obtaining on-going training hours either in-person or virtually. We discussed a variety of agencies to obtain on-going training hours such as visiting https://ncchildcare.ncdhhs.gov/.The operator stated they would prefer to attend virtual trainings. The operator shared the registration confirmation with Partnership for Children of Cumberland County at www.ccpfc.org for a scheduled training. Once the training has been completed operator will notify DCDEE. NCDHHS Responds to Increase in Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Reminders: Visit Partnership for children website at https://.ccpfc.org for additional training opportunities for yourself and staff. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest provider resources use https://ncchildcare.ncdhhs.gov/. You will find information regarding age-appropriate classroom materials, and behavioral techniques. If you have questions, please contact me at: 919-527-2038 or angela.stevens@dhhs.nc.gov Operator was given a best practice document; I retrieved from the DCDEE website during the visit to assist with the facility with an upcoming open house for potential families. I also encourage the operator to visit the DCDEE’s website ncchildcare.ncdhhs.gov/ to retrieve updated documents and also the operator can encourage parents to visit the website for additional resources. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: ANGELA STEVENS Operation Type: Family CC Home Case Number: Visit Date: 5/8/2026 Number Present: 3 Completed Date: 5/8/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit with health and safety training requirements. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed March 12, 2026. Xiomara Flores, Owner/Operator, was present and accompanied me while observing the indoor and outdoor areas. I observed three (3) preschool children in the child care area of the home. Upon arrival, children were engaged in playing in interest centers. I observed children manipulate connecting child-shaped and bristle blocks, toy vehicles, puppets, framed knobbed puzzles, and shape sorters. The operator reviewed the alphabet, days of the week, and counting in Spanish and English. The operator engaged children in conversations by asking open-ended questions which led to rich conversations and positive interactions. The operator transitioned children to complete personal care and hand washing routines located at the bathroom in the hallway of the home. Lunch was not observed however, the operator stated children would be served spaghetti, with diced tomatoes, strawberries, and milk. A checklist was used to note the requirements monitored during today's visit. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed. Two children’s files were monitored. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 508 Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification.Operator first aid expired May 4, 2026. Operator did not complete first aid before expiration date. .1703(a)(2) 511 Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification. Operator CPR expired May 4, 2026. Operator did not complete CPR before expiration date. .1703(a)(3) 908 Health questionnaire was not completed annually. Operator health questionnaire on file were dated January 10, 2025, operator did not update health questionnaire annually. Operator updated the health questionnaire during today's visit. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated.Based on your education, you are required to have 10 training hours,operator did not maintain a record of required training hours. 10A NCAC 09 .1705(b)(4)(C) 1301 Operator did not complete the required number of on-going training hours as specified in rule. Based on your education you have a NC Credential, you are required to have 10 training hours, no hours were available for review. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 22 ,2026 you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Stevens Child Care Consultant angela.stevens@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: On-going Training: A violation were cited for on-going trainings not being available for review. Based on your education, you are required to have 10 training hours, no hours were avaible for review. The operator and I discussed obtaining on-going training hours either in-person or virtually. We discussed a variety of agencies to obtain on-going training hours such as visiting https://ncchildcare.ncdhhs.gov/.The operator stated they would prefer to attend virtual trainings. The operator shared the registration confirmation with Partnership for Children of Cumberland County at www.ccpfc.org for a scheduled training. Once the training has been completed operator will notify DCDEE. NCDHHS Responds to Increase in Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Reminders: Visit Partnership for children website at https://.ccpfc.org for additional training opportunities for yourself and staff. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest provider resources use https://ncchildcare.ncdhhs.gov/. You will find information regarding age-appropriate classroom materials, and behavioral techniques. If you have questions, please contact me at: 919-527-2038 or angela.stevens@dhhs.nc.gov Operator was given a best practice document; I retrieved from the DCDEE website during the visit to assist with the facility with an upcoming open house for potential families. I also encourage the operator to visit the DCDEE’s website ncchildcare.ncdhhs.gov/ to retrieve updated documents and also the operator can encourage parents to visit the website for additional resources. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: ANGELA STEVENS Operation Type: Family CC Home Case Number: Visit Date: 5/8/2026 Number Present: 3 Completed Date: 5/8/2026 Age: From 2 To 4 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit with health and safety training requirements. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed March 12, 2026. Xiomara Flores, Owner/Operator, was present and accompanied me while observing the indoor and outdoor areas. I observed three (3) preschool children in the child care area of the home. Upon arrival, children were engaged in playing in interest centers. I observed children manipulate connecting child-shaped and bristle blocks, toy vehicles, puppets, framed knobbed puzzles, and shape sorters. The operator reviewed the alphabet, days of the week, and counting in Spanish and English. The operator engaged children in conversations by asking open-ended questions which led to rich conversations and positive interactions. The operator transitioned children to complete personal care and hand washing routines located at the bathroom in the hallway of the home. Lunch was not observed however, the operator stated children would be served spaghetti, with diced tomatoes, strawberries, and milk. A checklist was used to note the requirements monitored during today's visit. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed. Two children’s files were monitored. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 508 Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification.Operator first aid expired May 4, 2026. Operator did not complete first aid before expiration date. .1703(a)(2) 511 Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification. Operator CPR expired May 4, 2026. Operator did not complete CPR before expiration date. .1703(a)(3) 908 Health questionnaire was not completed annually. Operator health questionnaire on file were dated January 10, 2025, operator did not update health questionnaire annually. Operator updated the health questionnaire during today's visit. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated.Based on your education, you are required to have 10 training hours,operator did not maintain a record of required training hours. 10A NCAC 09 .1705(b)(4)(C) 1301 Operator did not complete the required number of on-going training hours as specified in rule. Based on your education you have a NC Credential, you are required to have 10 training hours, no hours were available for review. GS 110-91(11); 10A NCAC 09 .1705(b)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation(s) observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 22 ,2026 you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Stevens Child Care Consultant angela.stevens@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: On-going Training: A violation were cited for on-going trainings not being available for review. Based on your education, you are required to have 10 training hours, no hours were avaible for review. The operator and I discussed obtaining on-going training hours either in-person or virtually. We discussed a variety of agencies to obtain on-going training hours such as visiting https://ncchildcare.ncdhhs.gov/.The operator stated they would prefer to attend virtual trainings. The operator shared the registration confirmation with Partnership for Children of Cumberland County at www.ccpfc.org for a scheduled training. Once the training has been completed operator will notify DCDEE. NCDHHS Responds to Increase in Measles Cases: Measles is on the rise globally and in North Carolina. As a highly contagious, airborne disease, even one case is a major priority for public health. NCDHHS is taking action by launching new outreach resources for child care providers, families, and community stakeholder to help curb the spread. Child care providers can share information about vaccinations with the families served and be informed with the most current information. For more information and to access tools and resources, visit NCDHHS at dph.ncdhhs.gov/measles. Child Care Health Consultant: The Cumberland County Department of Public Health current Child Care Health Consultant is Nicole Richardson. Her contact number is: 910-678-7706 and her email address: nrrichardson@cumberlandcountync.gov Reminders: Visit Partnership for children website at https://.ccpfc.org for additional training opportunities for yourself and staff. DCDEE Website/ Child Care Consultant Contact Information Please visit DCDEE’s website for the latest provider resources use https://ncchildcare.ncdhhs.gov/. You will find information regarding age-appropriate classroom materials, and behavioral techniques. If you have questions, please contact me at: 919-527-2038 or angela.stevens@dhhs.nc.gov Operator was given a best practice document; I retrieved from the DCDEE website during the visit to assist with the facility with an upcoming open house for potential families. I also encourage the operator to visit the DCDEE’s website ncchildcare.ncdhhs.gov/ to retrieve updated documents and also the operator can encourage parents to visit the website for additional resources. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: TIFFANY REED Operation Type: Family CC Home Case Number: Visit Date: 12/12/2025 Number Present: 1 Completed Date: 12/12/2025 Age: From 2 To 2 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was May 13, 2025, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct by Xiomara Flores, Operator. Current Inspections are as follows: Sanitation Classification of Superior was completed on September 26, 2024. X. Flores, Operator, and one child were present while I observed the indoor and outdoor areas. The child had access to blocks, fine motor, dramatic play, creative art, and literacy materials. The child was observed participating in free choice activities. The operator and child identified colors in English and Spanish while the child played with various colored blocks. The child was also observed solving various knob puzzles and identifying the picture on each puzzle piece. When the child solved the puzzles, the operator said to the child, “Good job!” while giving him a high five. The operator and child also lined up toy cars and counted them in English and Spanish. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of stewed beef, rice, carrots, potatoes, applesauce, and milk. Program files were reviewed. The most recent fire drill was completed on December 02, 2025. The most recent quarterly (lockdown) drill was completed on October 02, 2025. The most recent outdoor inspection was completed on December 02, 2025. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation was observed: Violation Number Comment Rule 1544 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The operator did not schedule and obtain a sanitation inspection within 12 months of the previous inspection. The most recent sanitation inspection was completed on September 26, 2024. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders Sanitation Inspection A violation was cited today for not obtaining a sanitation inspection within 12 months of the previous inspection. Sanitation Inspection. Family Child Care Homes shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. The Commission for Public Health shall adopt rules which establish minimum sanitation standards for child care centers and their personnel. The sanitation rules adopted by the Commission for Public Health shall cover such matters as the cleanliness of floors, walls, ceilings, storage spaces, utensils, and other facilities; adequacy of ventilation; sanitation of water supply, lavatory facilities, toilet facilities, sewage disposal, food protection facilities, bactericidal treatment of eating and drinking utensils, and solid-waste storage and disposal; methods of food preparation and serving; infectious disease control; sleeping facilities; and other items and facilities as are necessary in the interest of the public health. The operator stated that she attempted to call the health department to schedule an inspection but received no answer and left a voice message. No one has returned her call. I encouraged the operator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain a sanitation inspection as soon as possible. For more information about sanitation inspection requirements, refer to NC General Statute 110-91 and 15A NCAC 18A .2834. Preschool Age Group Observation I discussed the results from my observation of the caregiving space with X. Flores. I encouraged the operator to continue to connect activities and experiences with previously learned concepts. Children’s thinking skills can be promoted throughout the school day in many classroom activities including centers, whole group instruction, outdoor play time, meal and snack time, as well as during transitions. It is important for opportunities to intentionally think about finding opportunities to do this at different times during the day, and not just during a structured instructional activity. No infants, toddlers, or school age children were enrolled in the program. QRIS Modernization: Pathway Discussion During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation, the facility is thinking about pursuing the Classroom and Instructional Quality Pathway. Annual License Fees Invoices for the annual license fees were emailed to facilities subject to license fees on November 3, 2025. Please note that annual license fees do not apply to state or public school-operated child care facilities, or to religious-sponsored facilities operating under a Notice of Compliance. Payments were due by December 3, 2025. All payments must be submitted through our website using a Mastercard or Visa debit/credit card or via e-check. Payments may not be dropped off or mailed to the Division or the Department of Health & Human Services. The Division cannot guarantee timely receipt or deposit of paper checks. Please be aware that failure to pay the license may result in the revocation of your child care license. Unpaid license fees will also incur a 10% late fee and interest as established by NCGS § 147-86.23. For more information about annual license fees, please visit https://ncchildcare.ncdhhs.gov/Services/Licensing/Annual-License-Fee. I provided the operator with her facility’s invoice number during the visit. Healthy Child Care NC: What's in Store for Child Care The NC Child Care Health and Safety Resource Center promotes safe and healthy environments for children in early care and education settings. Services include telephone consultation, technical assistance, training resources, and web-based training. Their NC Child Care Health and Safety E-Newsletter has a new name! Check out the Fall 2025 edition of Healthy Child Care NC to find a trainer, sample workplace policies and lots of helpful health and safety information for child care facilities. The newsletter is available at https://sway.cloud.microsoft/wbfNBNcJzSYAUle9?ref=Link. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: TIFFANY REED Operation Type: Family CC Home Case Number: Visit Date: 12/12/2025 Number Present: 1 Completed Date: 12/12/2025 Age: From 2 To 2 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced visit. The previous Annual Compliance Visit was May 13, 2025, and prior to today’s visit, the eighteen-month compliance history score was at 94%, which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct by Xiomara Flores, Operator. Current Inspections are as follows: Sanitation Classification of Superior was completed on September 26, 2024. X. Flores, Operator, and one child were present while I observed the indoor and outdoor areas. The child had access to blocks, fine motor, dramatic play, creative art, and literacy materials. The child was observed participating in free choice activities. The operator and child identified colors in English and Spanish while the child played with various colored blocks. The child was also observed solving various knob puzzles and identifying the picture on each puzzle piece. When the child solved the puzzles, the operator said to the child, “Good job!” while giving him a high five. The operator and child also lined up toy cars and counted them in English and Spanish. The outdoor learning environment was monitored for health and safety requirements. Routine care and handwashing practices were observed. Lunch consisted of stewed beef, rice, carrots, potatoes, applesauce, and milk. Program files were reviewed. The most recent fire drill was completed on December 02, 2025. The most recent quarterly (lockdown) drill was completed on October 02, 2025. The most recent outdoor inspection was completed on December 02, 2025. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation was observed: Violation Number Comment Rule 1544 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. The operator did not schedule and obtain a sanitation inspection within 12 months of the previous inspection. The most recent sanitation inspection was completed on September 26, 2024. GS 110-91 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The violation observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on December 26, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Tiffany Reed Child Care Consultant P.O. Box 407 Hope Mills, NC 28348 tiffany.L.reed@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Childcare ID# 12345678 Facility Specific TA/Reminders Sanitation Inspection A violation was cited today for not obtaining a sanitation inspection within 12 months of the previous inspection. Sanitation Inspection. Family Child Care Homes shall comply with all State laws and federal laws and local ordinances that pertain to child health, safety, and welfare. The Commission for Public Health shall adopt rules which establish minimum sanitation standards for child care centers and their personnel. The sanitation rules adopted by the Commission for Public Health shall cover such matters as the cleanliness of floors, walls, ceilings, storage spaces, utensils, and other facilities; adequacy of ventilation; sanitation of water supply, lavatory facilities, toilet facilities, sewage disposal, food protection facilities, bactericidal treatment of eating and drinking utensils, and solid-waste storage and disposal; methods of food preparation and serving; infectious disease control; sleeping facilities; and other items and facilities as are necessary in the interest of the public health. The operator stated that she attempted to call the health department to schedule an inspection but received no answer and left a voice message. No one has returned her call. I encouraged the operator to contact the Cumberland County Environmental Health Department at (910)433-3618 to schedule and obtain a sanitation inspection as soon as possible. For more information about sanitation inspection requirements, refer to NC General Statute 110-91 and 15A NCAC 18A .2834. Preschool Age Group Observation I discussed the results from my observation of the caregiving space with X. Flores. I encouraged the operator to continue to connect activities and experiences with previously learned concepts. Children’s thinking skills can be promoted throughout the school day in many classroom activities including centers, whole group instruction, outdoor play time, meal and snack time, as well as during transitions. It is important for opportunities to intentionally think about finding opportunities to do this at different times during the day, and not just during a structured instructional activity. No infants, toddlers, or school age children were enrolled in the program. QRIS Modernization: Pathway Discussion During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation, the facility is thinking about pursuing the Classroom and Instructional Quality Pathway. Annual License Fees Invoices for the annual license fees were emailed to facilities subject to license fees on November 3, 2025. Please note that annual license fees do not apply to state or public school-operated child care facilities, or to religious-sponsored facilities operating under a Notice of Compliance. Payments were due by December 3, 2025. All payments must be submitted through our website using a Mastercard or Visa debit/credit card or via e-check. Payments may not be dropped off or mailed to the Division or the Department of Health & Human Services. The Division cannot guarantee timely receipt or deposit of paper checks. Please be aware that failure to pay the license may result in the revocation of your child care license. Unpaid license fees will also incur a 10% late fee and interest as established by NCGS § 147-86.23. For more information about annual license fees, please visit https://ncchildcare.ncdhhs.gov/Services/Licensing/Annual-License-Fee. I provided the operator with her facility’s invoice number during the visit. Healthy Child Care NC: What's in Store for Child Care The NC Child Care Health and Safety Resource Center promotes safe and healthy environments for children in early care and education settings. Services include telephone consultation, technical assistance, training resources, and web-based training. Their NC Child Care Health and Safety E-Newsletter has a new name! Check out the Fall 2025 edition of Healthy Child Care NC to find a trainer, sample workplace policies and lots of helpful health and safety information for child care facilities. The newsletter is available at https://sway.cloud.microsoft/wbfNBNcJzSYAUle9?ref=Link. DCDEE Website/Child Care Consultant Contact Information Please visit DCDEE’s website for the latest childcare updates visit https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: 910-605-2367 or tiffany.L.reed@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S.110-91 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: YOLANDA PRIDGEN Operation Type: Family CC Home Case Number: Visit Date: 5/13/2025 Number Present: 3 Completed Date: 5/13/2025 Age: From 1 To 3 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit with health and safety training requirements. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed September 26, 2024. Xiomara Flores, Owner/Operator, was present and accompanied me while observing the indoor and outdoor areas. I observed three (3) preschool children in the child care area of the home. Upon arrival, children were engaged in playing in interest centers. I observed children manipulate connecting child-shaped and bristle blocks, toy vehicles, puppets, framed knobbed puzzles, and shape sorters. The operator reviewed the alphabet, days of the week, and counting in Spanish and English. The operator engaged children in conversations by asking open-ended questions which led to rich conversations and positive interactions. The operator transitioned children to the complete personal care and hand washing routines located at the bathroom in the hallway of the home. Making good choices, sharing, and being safe were discussed with the children throughout the visit. Lunch was not observed however, the operator stated children would be served chicken soup with rice and vegetables, fresh bananas, and milk. A checklist was used to note the requirements monitored during today's visit. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed. Two children’s files were monitored. The most recent monthly fire drill and outdoor inspection were both completed on May 2, 2025. The most current quarterly lockdown drill on file was completed on April 4, 2025. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Documentation of parent's signed receipt of the facility's discipline policy was not on file for child S.M. G.S.110-91(10); .1727(a)&(b) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. Documentation of parent's signed receipt of the Summary of the NC Child Care Law was not on file for child A.M. GS 110-102 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go File did not contain applications of children currently enrolled. The most current EPR Plan on file dated September 14, 2020 was not updated annually with current information. .1714(d)(10) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. Documentation of parent's signed receipt of the facility's Shaken Baby Syndrome and Abusive Head Trauma policy was not on file for child A.M. .1726(b)&(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 27, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Reminders: Children’s Records: Three violations were cited during today’s visit regarding parents’ receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma, the facility's discipline policy, and the Summary of NC Child Care Laws. Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Review children's files often to ensure the program is maintaining accurate licensing records. Organization and completeness of records is important to ensure easy access to information in emergency situations. For the files that contained the checklist, the form was incomplete and not updated to reflect dates of submission for required documentation and files were missing required paperwork. As a reminder, current health assessments and immunization records are required to be on file within thirty (30) days of enrollment. A copy of the Children’s File Checklist was provided and discussed with you today. This resource from the DCDEE website will be useful in tracking required information by checking off the items on the form as they’re received and setting reminders or creating a task list for items due after the first day of enrollment. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .1714(d)(10) On-going Training: The operator and I discussed obtaining on-going training hours either in-person or virtually. We discussed a variety agencies to obtain on-going training hours. The operator stated they would prefer to attend virtual trainings. I recommended the operator visit the Partnership for Children of Cumberland County at www.ccpfc.org for an updated training calendar along with Southwestern Childcare Commission at https://www.swcdcinc.org/, NC Rated License Assessment Project at https://ncrlap.org/, and Positive Childhood Alliance of NC at https://preventchildabusenc.org/online-trainings/ for more information. Statewide Family Child Care Project and Kathleen Hoffler: N.C. Statewide Family Child Care Project: The N.C. Statewide Family Child Care Project was established in 2019. The project has worked within the CCR&R system to provide training and technical assistance to Professional Development and TA practitioners who support Family Child Care. Additionally, the project has worked with collaborating partners and stakeholders at the state and federal level to elevate and inform policy discussions that positively impact licensed Family Child Care professional educators. Kathleen Hoffler, Region 5 Family Child Care Consultant, is available free of charge to provide technical assistance and consultation to Family Child Care Home Providers to help you to enhance your program quality by putting thought and care into the following areas: Developmentally Appropriate Practices (DAP), Curriculum, Family Engagement, Caregiver-Child Interactions, and Indoor and Outdoor Environments. You can take steps towards providing a high quality early care and education environment for the children in your program. Don’t wait, contact Kathleen at 910-988-2218 or khoffler@ccpfc.org to get started. DCDEE website and Consultant information: Please visit DCDEE’s website for the latest child care updates at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: YOLANDA PRIDGEN Operation Type: Family CC Home Case Number: Visit Date: 5/13/2025 Number Present: 3 Completed Date: 5/13/2025 Age: From 1 To 3 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit with health and safety training requirements. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed September 26, 2024. Xiomara Flores, Owner/Operator, was present and accompanied me while observing the indoor and outdoor areas. I observed three (3) preschool children in the child care area of the home. Upon arrival, children were engaged in playing in interest centers. I observed children manipulate connecting child-shaped and bristle blocks, toy vehicles, puppets, framed knobbed puzzles, and shape sorters. The operator reviewed the alphabet, days of the week, and counting in Spanish and English. The operator engaged children in conversations by asking open-ended questions which led to rich conversations and positive interactions. The operator transitioned children to the complete personal care and hand washing routines located at the bathroom in the hallway of the home. Making good choices, sharing, and being safe were discussed with the children throughout the visit. Lunch was not observed however, the operator stated children would be served chicken soup with rice and vegetables, fresh bananas, and milk. A checklist was used to note the requirements monitored during today's visit. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed. Two children’s files were monitored. The most recent monthly fire drill and outdoor inspection were both completed on May 2, 2025. The most current quarterly lockdown drill on file was completed on April 4, 2025. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Documentation of parent's signed receipt of the facility's discipline policy was not on file for child S.M. G.S.110-91(10); .1727(a)&(b) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. Documentation of parent's signed receipt of the Summary of the NC Child Care Law was not on file for child A.M. GS 110-102 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go File did not contain applications of children currently enrolled. The most current EPR Plan on file dated September 14, 2020 was not updated annually with current information. .1714(d)(10) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. Documentation of parent's signed receipt of the facility's Shaken Baby Syndrome and Abusive Head Trauma policy was not on file for child A.M. .1726(b)&(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 27, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Reminders: Children’s Records: Three violations were cited during today’s visit regarding parents’ receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma, the facility's discipline policy, and the Summary of NC Child Care Laws. Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Review children's files often to ensure the program is maintaining accurate licensing records. Organization and completeness of records is important to ensure easy access to information in emergency situations. For the files that contained the checklist, the form was incomplete and not updated to reflect dates of submission for required documentation and files were missing required paperwork. As a reminder, current health assessments and immunization records are required to be on file within thirty (30) days of enrollment. A copy of the Children’s File Checklist was provided and discussed with you today. This resource from the DCDEE website will be useful in tracking required information by checking off the items on the form as they’re received and setting reminders or creating a task list for items due after the first day of enrollment. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .1714(d)(10) On-going Training: The operator and I discussed obtaining on-going training hours either in-person or virtually. We discussed a variety agencies to obtain on-going training hours. The operator stated they would prefer to attend virtual trainings. I recommended the operator visit the Partnership for Children of Cumberland County at www.ccpfc.org for an updated training calendar along with Southwestern Childcare Commission at https://www.swcdcinc.org/, NC Rated License Assessment Project at https://ncrlap.org/, and Positive Childhood Alliance of NC at https://preventchildabusenc.org/online-trainings/ for more information. Statewide Family Child Care Project and Kathleen Hoffler: N.C. Statewide Family Child Care Project: The N.C. Statewide Family Child Care Project was established in 2019. The project has worked within the CCR&R system to provide training and technical assistance to Professional Development and TA practitioners who support Family Child Care. Additionally, the project has worked with collaborating partners and stakeholders at the state and federal level to elevate and inform policy discussions that positively impact licensed Family Child Care professional educators. Kathleen Hoffler, Region 5 Family Child Care Consultant, is available free of charge to provide technical assistance and consultation to Family Child Care Home Providers to help you to enhance your program quality by putting thought and care into the following areas: Developmentally Appropriate Practices (DAP), Curriculum, Family Engagement, Caregiver-Child Interactions, and Indoor and Outdoor Environments. You can take steps towards providing a high quality early care and education environment for the children in your program. Don’t wait, contact Kathleen at 910-988-2218 or khoffler@ccpfc.org to get started. DCDEE website and Consultant information: Please visit DCDEE’s website for the latest child care updates at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: YOLANDA PRIDGEN Operation Type: Family CC Home Case Number: Visit Date: 5/13/2025 Number Present: 3 Completed Date: 5/13/2025 Age: From 1 To 3 Total Minutes: 170 Time In: 09:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to an Annual Compliance Visit with health and safety training requirements. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 96% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed September 26, 2024. Xiomara Flores, Owner/Operator, was present and accompanied me while observing the indoor and outdoor areas. I observed three (3) preschool children in the child care area of the home. Upon arrival, children were engaged in playing in interest centers. I observed children manipulate connecting child-shaped and bristle blocks, toy vehicles, puppets, framed knobbed puzzles, and shape sorters. The operator reviewed the alphabet, days of the week, and counting in Spanish and English. The operator engaged children in conversations by asking open-ended questions which led to rich conversations and positive interactions. The operator transitioned children to the complete personal care and hand washing routines located at the bathroom in the hallway of the home. Making good choices, sharing, and being safe were discussed with the children throughout the visit. Lunch was not observed however, the operator stated children would be served chicken soup with rice and vegetables, fresh bananas, and milk. A checklist was used to note the requirements monitored during today's visit. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed. Two children’s files were monitored. The most recent monthly fire drill and outdoor inspection were both completed on May 2, 2025. The most current quarterly lockdown drill on file was completed on April 4, 2025. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. Documentation of parent's signed receipt of the facility's discipline policy was not on file for child S.M. G.S.110-91(10); .1727(a)&(b) 1704 Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. Documentation of parent's signed receipt of the Summary of the NC Child Care Law was not on file for child A.M. GS 110-102 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go File did not contain applications of children currently enrolled. The most current EPR Plan on file dated September 14, 2020 was not updated annually with current information. .1714(d)(10) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. Documentation of parent's signed receipt of the facility's Shaken Baby Syndrome and Abusive Head Trauma policy was not on file for child A.M. .1726(b)&(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. The violation observed and documented today must be corrected immediately. Additionally, by 5:00pm on May 27, 2025, you must submit a written, dated, and signed statement to me. The statement must describe accurately and in detail, how and when the violations were corrected. If the letter states that corrections have been made when they have not, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: Reminders: Children’s Records: Three violations were cited during today’s visit regarding parents’ receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma, the facility's discipline policy, and the Summary of NC Child Care Laws. Record keeping is one of the most time-consuming tasks associated with administering a child care program. It is an important part of licensure. Review children's files often to ensure the program is maintaining accurate licensing records. Organization and completeness of records is important to ensure easy access to information in emergency situations. For the files that contained the checklist, the form was incomplete and not updated to reflect dates of submission for required documentation and files were missing required paperwork. As a reminder, current health assessments and immunization records are required to be on file within thirty (30) days of enrollment. A copy of the Children’s File Checklist was provided and discussed with you today. This resource from the DCDEE website will be useful in tracking required information by checking off the items on the form as they’re received and setting reminders or creating a task list for items due after the first day of enrollment. EPR/Ready to Go File: A violation was cited for the Ready to Go File during today’s visit. All licensed ECE programs are required to have a Ready to Go File to ensure that all necessary information is available during an emergency. I provided a copy of the Ready to Go File Facility Checklist to you which can also be found on the DCDEE website underneath Provider Documents. You may find more information regarding EPR Plan and Ready to Go File in the NC Child Care Rules .1714(d)(10) On-going Training: The operator and I discussed obtaining on-going training hours either in-person or virtually. We discussed a variety agencies to obtain on-going training hours. The operator stated they would prefer to attend virtual trainings. I recommended the operator visit the Partnership for Children of Cumberland County at www.ccpfc.org for an updated training calendar along with Southwestern Childcare Commission at https://www.swcdcinc.org/, NC Rated License Assessment Project at https://ncrlap.org/, and Positive Childhood Alliance of NC at https://preventchildabusenc.org/online-trainings/ for more information. Statewide Family Child Care Project and Kathleen Hoffler: N.C. Statewide Family Child Care Project: The N.C. Statewide Family Child Care Project was established in 2019. The project has worked within the CCR&R system to provide training and technical assistance to Professional Development and TA practitioners who support Family Child Care. Additionally, the project has worked with collaborating partners and stakeholders at the state and federal level to elevate and inform policy discussions that positively impact licensed Family Child Care professional educators. Kathleen Hoffler, Region 5 Family Child Care Consultant, is available free of charge to provide technical assistance and consultation to Family Child Care Home Providers to help you to enhance your program quality by putting thought and care into the following areas: Developmentally Appropriate Practices (DAP), Curriculum, Family Engagement, Caregiver-Child Interactions, and Indoor and Outdoor Environments. You can take steps towards providing a high quality early care and education environment for the children in your program. Don’t wait, contact Kathleen at 910-988-2218 or khoffler@ccpfc.org to get started. DCDEE website and Consultant information: Please visit DCDEE’s website for the latest child care updates at https://ncchildcare.ncdhhs.gov/. Please feel free to contact me at yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: YOLANDA PRIDGEN Operation Type: Family CC Home Case Number: Visit Date: 1/10/2025 Number Present: 5 Completed Date: 1/10/2025 Age: From 1 To 8 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a Routine Unannounced Visit. The previous Annual Compliance Visit was May 30, 2024 and prior to today’s visit, the eighteen-month compliance history score was at 100% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d).This program currently operates with a three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Sanitation Classification of Superior completed September 26, 2024. A copy of the most current sanitation inspection was received during today's visit. Xiomara Flores, Owner, was present and accompanied me while observing the indoor and outdoor areas. I observed two (2) preschool and three (3) school-aged children in the child care area of the home. Upon arrival, children were finishing their breakfast which consisted on pancakes with syrup, bacon, eggs, and milk. The operator transitioned children to the bathroom for personal care routines and hand washing. X. Flores sang “The Handwashing Song” reminding children to wash their hands properly. Following mealtime, children played with stacking ring blocks, wooden toy road signs, framed magnetic puzzles, and toy vehicles. The operator and children reviewed alphabets with objects flashcards in English and Spanish. School-aged children were observed in virtual learning using their school-issued laptops. Making good choices, sharing, and being safe were discussed with the children throughout the visit. Lunch was not observed however, the operator stated children would be served chicken soup with rice and vegetables, fresh bananas, and milk. The Verification of Required Information for Operator and Additional Caregivers and the Operator’s Statement of Responsibility forms were completed during today’s visit. The most recent monthly fire drill and outdoor inspection were both completed on October 8, 2024. The most current quarterly lockdown drill on file was completed on August 2, 2024. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed: Violation Number Comment Rule 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. The most recent monthly outdoor inspection documented was completed on October 8, 2024. The violation was corrected when the operator conducted an outdoor inspection of the facility. 10A NCAC .1721(e)(5)(A-F) 908 Health questionnaire was not completed annually. The most current health questionnaire on file for the operator expired on July 5, 2024. The violation was corrected when the operator completed an updated health questionnaire during the visit. .1703(a)(1) 1853 The operator did not conduct a monthly fire drill. The most recent monthly fire drill recorded was completed on October 8, 2024. The violation was corrected when the operator conducted a fire drill with the children present. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most current quarterly lockdown drill on file was completed on August 2, 2024. The violation was corrected during the visit when the operator conducted a lockdown drill with the children who were present. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Violations observed and documented today may impact the compliance history score. Violations observed and documented today were corrected immediately therefore a compliance letter is not required. My contact information: Yolanda Pridgen Child Care Consultant P.O. Box 25561 Fayetteville, NC 28314 yolanda.pridgen@dhhs.nc.gov Facility Specific TA/Consultation/Reminders: Reminders: Classroom Observation: There were ample materials organized and stored in each interest center for children to use at their choice. The operator uses redirection to assist children with keeping the learning environment safe and reminding children to share. I discussed with the operator the positive interactions and language used with children throughout the visit. I recommended that X. Flores continue to use the resources that are available on the DCDEE website under the NC Foundations of Early learning tab https://ncchildcare.ncdhhs.gov/. I encourage X. Flores to continue to share this resource with families. Natural Outdoor Learning Initiative: The DCDEE has a new initiative – Natural Outdoor Learning Initiative. Through this initiative, we hope to: increase knowledge and confidence for everyone in developing and implementing best practices to support the creation, programming, and safe use of naturalized outdoor spaces in child care facilities. You can learn more by visiting the NLI website, where you will also find many resources, including an updated Toolkit designed to help you enhance your outdoor learning environment. The downloadable NLI Toolkit is available at: https://naturalearning.org/preschool-outdoor-toolkit. DCDEE website and Consultant information: Please visit DCDEE’s website for the latest child care updates at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: yolanda.pridgen@dhhs.nc.gov or 910-305-2371 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: ANGELA STEVENS Operation Type: Family CC Home Case Number: Visit Date: 12/7/2023 Number Present: 2 Completed Date: 12/7/2023 Age: From 1 To 3 Total Minutes: 135 Time In: 10:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was June 15, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 100% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Inspections are as follows: Sanitation Classification of Superior completed June 30, 2023. Xiomara Flores, Owner, was present during the visit. I observed children in the playroom of the home; playing with age appropriate toys and materials. Free choice materials were available. Children moved freely about the space. X. Flores facilitated and assisted the children with being patient while others shared their experiences during story time. Lunch served were wheat spaghetti noodles with vegetable meat sauce with fresh tomatoes, celery, applesauce, and milk. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed. Violation Number Comment Rule 1853 The operator did not conduct a monthly fire drill. The last documented fire drill was completed July 25, 2023. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The last documented shelter-in-place or lockdown drill was completed July 25, 2023. .1719(a )(16) & .1721(e )(7) The violations must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on December 21, 2023, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify that violations have been corrected. Mail or email the information to: Angela Stevens Child Care Consultant P.O. Box 25126 Fayetteville, NC 28314 angela.stevens@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: TA/Consultation: I discussed with X. Flores the results from the classroom observations conducted during today’s visit. We discussed developmental goals for children in her care. I recommended that X. Flores continue to use the resources that are available on the DCDEE website under the NC Foundations of Early learning tab https://ncchildcare.ncdhhs.gov/. I encourage X. Flores to continue to share this resource with families. There were ample materials in each interest center for children to use at their choice. The facility uses redirection to assist children with keeping the learning environment safe. Shelter-in-place and/or lockdown drills: A violation was cited for not conducting shelter-in-place and lockdown drills every three months. The last shelter-in-place or lockdown drill was completed July 25, 2023. To maintain a safe and healthy environment, a shelter-in-place or lockdown drill shall be conducted every three months. Refer to child care rule 10A NCAC 09 .1719(a)(16)& 10A NCAC 09.1721(e)(7). We discussed strategies of putting the month (every three months) on the fire drill documentation log and scheduling drills on a calendar. Reminders : Challenging Behaviors Hotline: The Challenging Behaviors Hotline has opened. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. DCDEE website and Consultant information: Please visit DCDEE’s website for the latest child care updates at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: Angela.Stevens@dhhs.nc.gov or 910-308-2537 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.1721 · Violation

Name of Operation: BILINGUAL DAYCARE Facility ID: 26001561 Consultant: ANGELA STEVENS Operation Type: Family CC Home Case Number: Visit Date: 12/7/2023 Number Present: 2 Completed Date: 12/7/2023 Age: From 1 To 3 Total Minutes: 135 Time In: 10:15 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with applicable child care requirements pertinent to a routine unannounced visit. The previous Annual Compliance Visit was June 15, 2023, and prior to today’s visit, the eighteen-month compliance history score was at 100% which is at or above 75%, as required by North Carolina General Statute 110-90(4)(c-d). This program currently operates with a Three- Star License issued June 15, 2023. The License was based on the program earning 6 points in education standards, 2 points in program standards, and one quality point by choosing to meet a programmatic option infant capacity restricted to no more than two children under one year of the age. The information on record with DCDEE was verified as correct. Inspections are as follows: Sanitation Classification of Superior completed June 30, 2023. Xiomara Flores, Owner, was present during the visit. I observed children in the playroom of the home; playing with age appropriate toys and materials. Free choice materials were available. Children moved freely about the space. X. Flores facilitated and assisted the children with being patient while others shared their experiences during story time. Lunch served were wheat spaghetti noodles with vegetable meat sauce with fresh tomatoes, celery, applesauce, and milk. At the completion of the visit, the Visit Summary was reviewed with X. Flores. The following violation(s) were observed. Violation Number Comment Rule 1853 The operator did not conduct a monthly fire drill. The last documented fire drill was completed July 25, 2023. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The last documented shelter-in-place or lockdown drill was completed July 25, 2023. .1719(a )(16) & .1721(e )(7) The violations must be corrected immediately. Mail or email a written, dated, and signed statement to me by 5:00 pm on December 21, 2023, describing how and when the violations were corrected and how the facility plans to maintain compliance in the future. If the compliance letter is not received by the due date, an additional visit will be conducted to verify that violations have been corrected. Mail or email the information to: Angela Stevens Child Care Consultant P.O. Box 25126 Fayetteville, NC 28314 angela.stevens@dhhs.nc.gov If you email the compliance letter, you must include a signature block, which contains your name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Facility Specific TA/Consultation/Reminders: TA/Consultation: I discussed with X. Flores the results from the classroom observations conducted during today’s visit. We discussed developmental goals for children in her care. I recommended that X. Flores continue to use the resources that are available on the DCDEE website under the NC Foundations of Early learning tab https://ncchildcare.ncdhhs.gov/. I encourage X. Flores to continue to share this resource with families. There were ample materials in each interest center for children to use at their choice. The facility uses redirection to assist children with keeping the learning environment safe. Shelter-in-place and/or lockdown drills: A violation was cited for not conducting shelter-in-place and lockdown drills every three months. The last shelter-in-place or lockdown drill was completed July 25, 2023. To maintain a safe and healthy environment, a shelter-in-place or lockdown drill shall be conducted every three months. Refer to child care rule 10A NCAC 09 .1719(a)(16)& 10A NCAC 09.1721(e)(7). We discussed strategies of putting the month (every three months) on the fire drill documentation log and scheduling drills on a calendar. Reminders : Challenging Behaviors Hotline: The Challenging Behaviors Hotline has opened. You may speak to a Behavior Support Advisor for advice and resources specific to challenging behaviors in your facility. Dial 1-888-600-1685 Option 1 or for more information go to www.childcareresourcesinc.org/challenging-behaviors-helpline. DCDEE website and Consultant information: Please visit DCDEE’s website for the latest child care updates at https://ncchildcare.ncdhhs.gov/. If you have questions, please contact me at: Angela.Stevens@dhhs.nc.gov or 910-308-2537 if you have any questions, comments, or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times