10A NCAC 09 .1803 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: 1125-182L Visit Date: 11/25/2025 Number Present: 64 Completed Date: 11/25/2025 Age: From 2 To 5 Total Minutes: 310 Time In: 09:35 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that: • A child was handled in a rough way • A child was yelled at Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. A walkthrough of both the indoor and outdoor learning environments were monitored and found in compliance. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. One new staff file was monitored and found in compliance. Nine staff members have been temporarily reassigned to this center from Rennert Head Start and Greengrove Head Start due to funding issues. Charity Scott, acting assistant center manager, assisted me with today’s visit. You were given an opportunity to respond to the alleged allegations. You stated that you were transferred to this center on 11/3/25, due to the temporary closure of Rennert Head Start. You stated that you did witness a teacher yelling at a child and reported it immediately. You did not witness a child being handled in a rough manner. You stated that last week around November 19, 2025, a staff member informed you about a teacher yelling at a child and pulled them by their coat. You stated that you did not get a report of the child crying or falling as a result of being pulled. You stated that the teacher in question received the following disciplinary reprimands by the center manager: • The very next day after the incident, the teacher had a conference with the center manager Veronica Stevenson concerning the way they spoke to the child and unprofessional behavior. • The teacher was suspended the very next day after the incident. The suspension was for 2 ½ days. • Upon return on November 24, 2025, the teacher received more training on safety, supervision, other center policies, and was informed that any further unprofessional behavior would result in termination. • All staff members attended a meeting on November 21, 2025, regarding safety, supervision, and other center policies. During today’s visit I monitored the following: • Suspension letter which included the dates of suspension and signatures. • All staff meeting agenda, topics discussed, summary of the meeting, date, and signature of attendees. • One staff member’s review on November 24, 2025. • One staff member confirmed their suspension and training I interviewed five staff members during today’s visit. All five staff members stated that the incident occurred at the end of the day as the children were lined up to go on the buses at the entrance of the center. Four staff members stated that one staff member who is normally loud was louder than normal when they spoke roughly to a child. Each staff member stated that the teacher repeatedly said the following to a child in a loud voice: “We’re not taking you home. You’re staying here.” After the child began to cry three staff members stated that the teacher made the following comments: “don’t start crying now,” “now you crying?” and “you’re not laughing now.” This is a violation of child care requirements. Two staff members stated that they saw the staff member pull another child by his hood to take them to the end of the line. The teacher thought that the student hit a teacher as they walked past them. This was not the case. The child was either trying to give the staff member a hug or held out their hand as they passed the teacher. The teacher thought that the child hit the staff member without the staff member’s knowledge, grabbed the child by the hood and took them to the back of the line. Both staff members stated that the child did not fall or cry after being grabbed by their hood. The child resumed boarding the bus. It was at this time another child began to laugh in another line, and the teacher turned their attention to the other child as stated above. This is a violation of child care requirements. Based on information received from interviewed staff and my observations, the findings regarding the allegations of a child being handled in a rough way and a child being yelled at, these allegations were substantiated. Lunch consisted of chicken, WGR hamburger bun, potatoes, cooked spinach, and milk. Due to violations cited during today’s visit, a follow-up visit shall be conducted. Be advised: An action may be taken against your center. You shall be notified verbally or in writing of any actions taken against your center by the Division. The following violations were documented during today’s visit: Violation Number Comment Rule 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A child was pulled out of line by his hood and ushered to the end of the line. .1803(a)(1) 1876 A child was yelled at, shamed, humiliated, frightened, threatened or bullied. One child was spoken to roughly in a loud manner. The teacher told the child: "we’re not taking you home and you’re staying here.” After the child began to cry the teacher made the following comments: “don’t start crying now,” “now you crying?” and “you’re not laughing now.” .1803(a)(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented out of compliance during today’s visit must be corrected immediately. On or before December 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Abraham, Child Care Consultant PO Box 265 Raeford. NC 28376 Or deanna.abraham@dhhs.nc.go If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: I suggest the following plan to improve staff performance: Transform Supervision into Reflective Coaching Targeted, Positive Feedback: When observing staff performance, look for and name positive guidance efforts first (e.g., "I noticed how you redirected Sarah before she could hit the blocks—that was excellent Active Supervision."). When correcting, use "I noticed/I wonder" statements, not accusations. • Example: Instead of, "You yelled at the student," try: "I noticed the volume of your voice rose when Ben didn't transition. I wonder if there was something else we could try to get his attention before frustration sets in?" Routine Video/Audio Review (Coaching Tool): Periodically record and review short classroom clips (with appropriate consent/policy) of all staff to build self-awareness. Focus on: • Proximity: Where the staff member is positioned (Active Supervision) • Tone and Body Language: Are they calming or escalating the situation? • Words Used: Are directions stated positively ("Walk safely, please") or negatively ("Stop running!")? Implement Reflective Check-ins: Meet one-on-one with teachers regularly. The focus should be on how the staff member is feeling and coping with classroom stress, not just the child's behavior. A burnt-out teacher is more likely to react negatively. Mandatory Professional Development (PD) Focus • NC Prohibited Discipline Deep Dive: Review 10A NCAC 09 .1803(a)(1). Discuss all forms of rough handling, including grabbing clothes, and the impact of yelling (verbal abuse). Trauma-Informed Care (TIC) • Help staff understand that rough handling/yelling can be re-traumatizing. Teach staff to see the behavior as communication ("What happened to this child?" vs. "What's wrong with this child?"). Active Supervision Audit: Lead a full classroom observation focused only on supervision practices. Use a checklist to ensure staff are moving, scanning, and anticipating problems rather than waiting for them to happen. Review Transition Strategies: Rough handling often occurs during chaotic transitions (e.g., from the playground to the classroom, going home at the end of the day). Ensure all classes use predictable, engaging, and low-stress transition cues (e.g., songs, visual timers, or using a "helper" role) to minimize resistance. FYI - Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: 1125-182L Visit Date: 11/25/2025 Number Present: 64 Completed Date: 11/25/2025 Age: From 2 To 5 Total Minutes: 310 Time In: 09:35 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that: • A child was handled in a rough way • A child was yelled at Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. A walkthrough of both the indoor and outdoor learning environments were monitored and found in compliance. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. One new staff file was monitored and found in compliance. Nine staff members have been temporarily reassigned to this center from Rennert Head Start and Greengrove Head Start due to funding issues. Charity Scott, acting assistant center manager, assisted me with today’s visit. You were given an opportunity to respond to the alleged allegations. You stated that you were transferred to this center on 11/3/25, due to the temporary closure of Rennert Head Start. You stated that you did witness a teacher yelling at a child and reported it immediately. You did not witness a child being handled in a rough manner. You stated that last week around November 19, 2025, a staff member informed you about a teacher yelling at a child and pulled them by their coat. You stated that you did not get a report of the child crying or falling as a result of being pulled. You stated that the teacher in question received the following disciplinary reprimands by the center manager: • The very next day after the incident, the teacher had a conference with the center manager Veronica Stevenson concerning the way they spoke to the child and unprofessional behavior. • The teacher was suspended the very next day after the incident. The suspension was for 2 ½ days. • Upon return on November 24, 2025, the teacher received more training on safety, supervision, other center policies, and was informed that any further unprofessional behavior would result in termination. • All staff members attended a meeting on November 21, 2025, regarding safety, supervision, and other center policies. During today’s visit I monitored the following: • Suspension letter which included the dates of suspension and signatures. • All staff meeting agenda, topics discussed, summary of the meeting, date, and signature of attendees. • One staff member’s review on November 24, 2025. • One staff member confirmed their suspension and training I interviewed five staff members during today’s visit. All five staff members stated that the incident occurred at the end of the day as the children were lined up to go on the buses at the entrance of the center. Four staff members stated that one staff member who is normally loud was louder than normal when they spoke roughly to a child. Each staff member stated that the teacher repeatedly said the following to a child in a loud voice: “We’re not taking you home. You’re staying here.” After the child began to cry three staff members stated that the teacher made the following comments: “don’t start crying now,” “now you crying?” and “you’re not laughing now.” This is a violation of child care requirements. Two staff members stated that they saw the staff member pull another child by his hood to take them to the end of the line. The teacher thought that the student hit a teacher as they walked past them. This was not the case. The child was either trying to give the staff member a hug or held out their hand as they passed the teacher. The teacher thought that the child hit the staff member without the staff member’s knowledge, grabbed the child by the hood and took them to the back of the line. Both staff members stated that the child did not fall or cry after being grabbed by their hood. The child resumed boarding the bus. It was at this time another child began to laugh in another line, and the teacher turned their attention to the other child as stated above. This is a violation of child care requirements. Based on information received from interviewed staff and my observations, the findings regarding the allegations of a child being handled in a rough way and a child being yelled at, these allegations were substantiated. Lunch consisted of chicken, WGR hamburger bun, potatoes, cooked spinach, and milk. Due to violations cited during today’s visit, a follow-up visit shall be conducted. Be advised: An action may be taken against your center. You shall be notified verbally or in writing of any actions taken against your center by the Division. The following violations were documented during today’s visit: Violation Number Comment Rule 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A child was pulled out of line by his hood and ushered to the end of the line. .1803(a)(1) 1876 A child was yelled at, shamed, humiliated, frightened, threatened or bullied. One child was spoken to roughly in a loud manner. The teacher told the child: "we’re not taking you home and you’re staying here.” After the child began to cry the teacher made the following comments: “don’t start crying now,” “now you crying?” and “you’re not laughing now.” .1803(a)(9) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented out of compliance during today’s visit must be corrected immediately. On or before December 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Abraham, Child Care Consultant PO Box 265 Raeford. NC 28376 Or deanna.abraham@dhhs.nc.go If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: I suggest the following plan to improve staff performance: Transform Supervision into Reflective Coaching Targeted, Positive Feedback: When observing staff performance, look for and name positive guidance efforts first (e.g., "I noticed how you redirected Sarah before she could hit the blocks—that was excellent Active Supervision."). When correcting, use "I noticed/I wonder" statements, not accusations. • Example: Instead of, "You yelled at the student," try: "I noticed the volume of your voice rose when Ben didn't transition. I wonder if there was something else we could try to get his attention before frustration sets in?" Routine Video/Audio Review (Coaching Tool): Periodically record and review short classroom clips (with appropriate consent/policy) of all staff to build self-awareness. Focus on: • Proximity: Where the staff member is positioned (Active Supervision) • Tone and Body Language: Are they calming or escalating the situation? • Words Used: Are directions stated positively ("Walk safely, please") or negatively ("Stop running!")? Implement Reflective Check-ins: Meet one-on-one with teachers regularly. The focus should be on how the staff member is feeling and coping with classroom stress, not just the child's behavior. A burnt-out teacher is more likely to react negatively. Mandatory Professional Development (PD) Focus • NC Prohibited Discipline Deep Dive: Review 10A NCAC 09 .1803(a)(1). Discuss all forms of rough handling, including grabbing clothes, and the impact of yelling (verbal abuse). Trauma-Informed Care (TIC) • Help staff understand that rough handling/yelling can be re-traumatizing. Teach staff to see the behavior as communication ("What happened to this child?" vs. "What's wrong with this child?"). Active Supervision Audit: Lead a full classroom observation focused only on supervision practices. Use a checklist to ensure staff are moving, scanning, and anticipating problems rather than waiting for them to happen. Review Transition Strategies: Rough handling often occurs during chaotic transitions (e.g., from the playground to the classroom, going home at the end of the day). Ensure all classes use predictable, engaging, and low-stress transition cues (e.g., songs, visual timers, or using a "helper" role) to minimize resistance. FYI - Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/22/2025 Number Present: 71 Completed Date: 10/22/2025 Age: From 2 To 4 Total Minutes: 305 Time In: 09:25 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Veronica Stevenson, center manager assisted me with the visit. Your program currently operates with a Special Provisional license, issued June 5,2025. Your last sanitation inspection was completed on October 6, 2025, with a “Provisional” classification. The last fire inspection was conducted on September 9, 2025, and your facility was approved for daytime care only. Your last annual compliance visit was completed on December 5, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 88 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor learning space. Children were cared for in a nurturing and caring manner. Two new staff have been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside and outside learning environments. Breakfast consisted of French toast sticks, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #1 and #6, the staff/child ratio charts had not been filled out. They had been left blank. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. In space #1 and #2, the last planned meal posted was on 10/17/25. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions for breakfast were not documented on the menu prior to the meal being served and eaten by the children. 10A NCAC 09 .0901(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. All of the staff had not been entered into the system. G.S. 110-90.2 & .2703(r) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Signage was not posted on bus # 183. .0604(i) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 5, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Abraham, Child Care Consultant PO Box 265 Raeford. NC 28376 Or deanna.abraham@dhhs.nc.go If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: The facility is currently operating on a Special Provisional License. Your last rated license was issued on April 17, 2018. This facility is a Head Start grantee. This facility meets Head Start ratios. I left the following documents with you to fill out and scan back to me no later than November 5, 2025. - Application for Assessment for a Rated License For Centers - Classroom Staff to Child Ratio for Accreditation or Head Start form - Pathway 3-Request to Use Accreditation and Head Start Licensure Pathway to Earn a Star Rated License form - Pathway 3- Accreditation and Head Start Star Level Assessment for Child Care Centers/Centers Located in a Residence form Based on information reviewed with you today, pending final review, your center may be eligible for a 5-star license. Make sure to scan all documents back to me no later than November 5, 2025. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you for your files. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/22/2025 Number Present: 71 Completed Date: 10/22/2025 Age: From 2 To 4 Total Minutes: 305 Time In: 09:25 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Veronica Stevenson, center manager assisted me with the visit. Your program currently operates with a Special Provisional license, issued June 5,2025. Your last sanitation inspection was completed on October 6, 2025, with a “Provisional” classification. The last fire inspection was conducted on September 9, 2025, and your facility was approved for daytime care only. Your last annual compliance visit was completed on December 5, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 88 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor learning space. Children were cared for in a nurturing and caring manner. Two new staff have been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside and outside learning environments. Breakfast consisted of French toast sticks, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #1 and #6, the staff/child ratio charts had not been filled out. They had been left blank. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. In space #1 and #2, the last planned meal posted was on 10/17/25. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions for breakfast were not documented on the menu prior to the meal being served and eaten by the children. 10A NCAC 09 .0901(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. All of the staff had not been entered into the system. G.S. 110-90.2 & .2703(r) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Signage was not posted on bus # 183. .0604(i) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 5, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Abraham, Child Care Consultant PO Box 265 Raeford. NC 28376 Or deanna.abraham@dhhs.nc.go If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: The facility is currently operating on a Special Provisional License. Your last rated license was issued on April 17, 2018. This facility is a Head Start grantee. This facility meets Head Start ratios. I left the following documents with you to fill out and scan back to me no later than November 5, 2025. - Application for Assessment for a Rated License For Centers - Classroom Staff to Child Ratio for Accreditation or Head Start form - Pathway 3-Request to Use Accreditation and Head Start Licensure Pathway to Earn a Star Rated License form - Pathway 3- Accreditation and Head Start Star Level Assessment for Child Care Centers/Centers Located in a Residence form Based on information reviewed with you today, pending final review, your center may be eligible for a 5-star license. Make sure to scan all documents back to me no later than November 5, 2025. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you for your files. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/22/2025 Number Present: 71 Completed Date: 10/22/2025 Age: From 2 To 4 Total Minutes: 305 Time In: 09:25 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Veronica Stevenson, center manager assisted me with the visit. Your program currently operates with a Special Provisional license, issued June 5,2025. Your last sanitation inspection was completed on October 6, 2025, with a “Provisional” classification. The last fire inspection was conducted on September 9, 2025, and your facility was approved for daytime care only. Your last annual compliance visit was completed on December 5, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 88 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor learning space. Children were cared for in a nurturing and caring manner. Two new staff have been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside and outside learning environments. Breakfast consisted of French toast sticks, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #1 and #6, the staff/child ratio charts had not been filled out. They had been left blank. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. In space #1 and #2, the last planned meal posted was on 10/17/25. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions for breakfast were not documented on the menu prior to the meal being served and eaten by the children. 10A NCAC 09 .0901(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. All of the staff had not been entered into the system. G.S. 110-90.2 & .2703(r) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Signage was not posted on bus # 183. .0604(i) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 5, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Abraham, Child Care Consultant PO Box 265 Raeford. NC 28376 Or deanna.abraham@dhhs.nc.go If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: The facility is currently operating on a Special Provisional License. Your last rated license was issued on April 17, 2018. This facility is a Head Start grantee. This facility meets Head Start ratios. I left the following documents with you to fill out and scan back to me no later than November 5, 2025. - Application for Assessment for a Rated License For Centers - Classroom Staff to Child Ratio for Accreditation or Head Start form - Pathway 3-Request to Use Accreditation and Head Start Licensure Pathway to Earn a Star Rated License form - Pathway 3- Accreditation and Head Start Star Level Assessment for Child Care Centers/Centers Located in a Residence form Based on information reviewed with you today, pending final review, your center may be eligible for a 5-star license. Make sure to scan all documents back to me no later than November 5, 2025. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you for your files. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/22/2025 Number Present: 71 Completed Date: 10/22/2025 Age: From 2 To 4 Total Minutes: 305 Time In: 09:25 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Veronica Stevenson, center manager assisted me with the visit. Your program currently operates with a Special Provisional license, issued June 5,2025. Your last sanitation inspection was completed on October 6, 2025, with a “Provisional” classification. The last fire inspection was conducted on September 9, 2025, and your facility was approved for daytime care only. Your last annual compliance visit was completed on December 5, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 88 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor learning space. Children were cared for in a nurturing and caring manner. Two new staff have been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside and outside learning environments. Breakfast consisted of French toast sticks, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. In space #1 and #6, the staff/child ratio charts had not been filled out. They had been left blank. .0713(a)(10), (c) & (f)(3); .2818(e) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. In space #1 and #2, the last planned meal posted was on 10/17/25. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions for breakfast were not documented on the menu prior to the meal being served and eaten by the children. 10A NCAC 09 .0901(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. All of the staff had not been entered into the system. G.S. 110-90.2 & .2703(r) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. Signage was not posted on bus # 183. .0604(i) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 5, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Abraham, Child Care Consultant PO Box 265 Raeford. NC 28376 Or deanna.abraham@dhhs.nc.go If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Rated License Information: The facility is currently operating on a Special Provisional License. Your last rated license was issued on April 17, 2018. This facility is a Head Start grantee. This facility meets Head Start ratios. I left the following documents with you to fill out and scan back to me no later than November 5, 2025. - Application for Assessment for a Rated License For Centers - Classroom Staff to Child Ratio for Accreditation or Head Start form - Pathway 3-Request to Use Accreditation and Head Start Licensure Pathway to Earn a Star Rated License form - Pathway 3- Accreditation and Head Start Star Level Assessment for Child Care Centers/Centers Located in a Residence form Based on information reviewed with you today, pending final review, your center may be eligible for a 5-star license. Make sure to scan all documents back to me no later than November 5, 2025. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you for your files. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/5/2024 Number Present: 63 Completed Date: 12/5/2024 Age: From 2 To 5 Total Minutes: 350 Time In: 09:10 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Danerker Ford, interim center manager assisted me with the visit. Your program currently operates with a five star license, issued December 13, 2019 earning 7 points in education, 5 points in program (meeting enhanced space, ratios and an ERS score of 4.75 average with no room lower than a 4.0) and 1 quality point for 75% of teachers having an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. The sanitation inspection was completed September 19, 2024, with a “Superior” classification. The last fire inspection was conducted September 30, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 93 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor space. Children were cared for in a nurturing and caring manner. No new staff had been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside learning environments Breakfast consisted of strawberries, biscuits and milk. The following violations were documented: Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Baked apples, sausage links, WGR muffins, and milk were substituted for strawberries, biscuits and milk. The substitution was not recorded prior to the serving of the meal. 10A NCAC 09 .0901(b) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan had not been reviewed at least annually with one staff member. 10A NCAC 09 .0802(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. The plan had not been reviewed at least annually with one staff member. .0607(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Today we discussed ways to improve your transportation attendance logs. Adding the arrival time to the center as each child enters the building and times as they depart the building may prove to be beneficial. Please email me your staff and training worksheets by September 5, 2025. Having your staff and training worksheets submitted prior to your annual visit will save time during your next annual compliance visit. Make sure to add all new staff to your staff and training worksheets at hire. Add new information as it is acquired. REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0802 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/5/2024 Number Present: 63 Completed Date: 12/5/2024 Age: From 2 To 5 Total Minutes: 350 Time In: 09:10 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Danerker Ford, interim center manager assisted me with the visit. Your program currently operates with a five star license, issued December 13, 2019 earning 7 points in education, 5 points in program (meeting enhanced space, ratios and an ERS score of 4.75 average with no room lower than a 4.0) and 1 quality point for 75% of teachers having an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. The sanitation inspection was completed September 19, 2024, with a “Superior” classification. The last fire inspection was conducted September 30, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 93 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor space. Children were cared for in a nurturing and caring manner. No new staff had been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside learning environments Breakfast consisted of strawberries, biscuits and milk. The following violations were documented: Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Baked apples, sausage links, WGR muffins, and milk were substituted for strawberries, biscuits and milk. The substitution was not recorded prior to the serving of the meal. 10A NCAC 09 .0901(b) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan had not been reviewed at least annually with one staff member. 10A NCAC 09 .0802(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. The plan had not been reviewed at least annually with one staff member. .0607(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Today we discussed ways to improve your transportation attendance logs. Adding the arrival time to the center as each child enters the building and times as they depart the building may prove to be beneficial. Please email me your staff and training worksheets by September 5, 2025. Having your staff and training worksheets submitted prior to your annual visit will save time during your next annual compliance visit. Make sure to add all new staff to your staff and training worksheets at hire. Add new information as it is acquired. REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/5/2024 Number Present: 63 Completed Date: 12/5/2024 Age: From 2 To 5 Total Minutes: 350 Time In: 09:10 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Danerker Ford, interim center manager assisted me with the visit. Your program currently operates with a five star license, issued December 13, 2019 earning 7 points in education, 5 points in program (meeting enhanced space, ratios and an ERS score of 4.75 average with no room lower than a 4.0) and 1 quality point for 75% of teachers having an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. The sanitation inspection was completed September 19, 2024, with a “Superior” classification. The last fire inspection was conducted September 30, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 93 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor space. Children were cared for in a nurturing and caring manner. No new staff had been hired since your last visit. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside learning environments Breakfast consisted of strawberries, biscuits and milk. The following violations were documented: Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Baked apples, sausage links, WGR muffins, and milk were substituted for strawberries, biscuits and milk. The substitution was not recorded prior to the serving of the meal. 10A NCAC 09 .0901(b) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan had not been reviewed at least annually with one staff member. 10A NCAC 09 .0802(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. The plan had not been reviewed at least annually with one staff member. .0607(f) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Today we discussed ways to improve your transportation attendance logs. Adding the arrival time to the center as each child enters the building and times as they depart the building may prove to be beneficial. Please email me your staff and training worksheets by September 5, 2025. Having your staff and training worksheets submitted prior to your annual visit will save time during your next annual compliance visit. Make sure to add all new staff to your staff and training worksheets at hire. Add new information as it is acquired. REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 1024-012A Visit Date: 10/3/2024 Number Present: 95 Completed Date: 10/3/2024 Age: From 2 To 4 Total Minutes: 180 Time In: 11:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Darnerker Ford, Asst. Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ford, Angela Ray, CDHS Administrator, Stephanie Hurst, ERSEA Administrator, and Denita Campbell, Director. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. On September 30, 2024, a staff member failed to accurately complete the daily records of departure to account for the children in care, resulting in a three-year-old child being left unsupervised inside the facility after it closed. 10A NCAC 09 .0302(d)(4) 303 Children were not adequately supervised at all times. On September 30, 2024, staff members failed to provide adequate supervision for a three-year-old child when the child was left unattended in the building after the facility closed. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On September 30, 2024, staff members failed to provide a safe environment for a three-year-old child when the child was left unattended in the building after the facility closed for the day. The child, who had fallen asleep in a classroom, woke up and left the building and was unsupervised for approximately one hour before being found by the road by a passerby. 10A NCAC 09 .0601(a) 1041 Prior to employment a Criminal Background Check was not completed. A grandparent of an enrolled child was allowed to volunteer at the facility and was counted in staff/child ratio and left alone with children without a completed criminal background check. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. On September 30, 2024, a volunteer that did not meet staff qualifications was counted in staff/child ratio and was left alone with children. During this time, staff/child ratio was not in compliance. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A grandparent of an enrolled child was allowed to volunteer at the facility and be counted in staff/child ratio and left alone with children without a qualifying letter and there was no letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week October 10, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email below. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, Mail: 2201 Mail Services Center, Raleigh, NC 27699-2201 or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 1024-012A Visit Date: 10/3/2024 Number Present: 95 Completed Date: 10/3/2024 Age: From 2 To 4 Total Minutes: 180 Time In: 11:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Darnerker Ford, Asst. Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ford, Angela Ray, CDHS Administrator, Stephanie Hurst, ERSEA Administrator, and Denita Campbell, Director. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. On September 30, 2024, a staff member failed to accurately complete the daily records of departure to account for the children in care, resulting in a three-year-old child being left unsupervised inside the facility after it closed. 10A NCAC 09 .0302(d)(4) 303 Children were not adequately supervised at all times. On September 30, 2024, staff members failed to provide adequate supervision for a three-year-old child when the child was left unattended in the building after the facility closed. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On September 30, 2024, staff members failed to provide a safe environment for a three-year-old child when the child was left unattended in the building after the facility closed for the day. The child, who had fallen asleep in a classroom, woke up and left the building and was unsupervised for approximately one hour before being found by the road by a passerby. 10A NCAC 09 .0601(a) 1041 Prior to employment a Criminal Background Check was not completed. A grandparent of an enrolled child was allowed to volunteer at the facility and was counted in staff/child ratio and left alone with children without a completed criminal background check. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. On September 30, 2024, a volunteer that did not meet staff qualifications was counted in staff/child ratio and was left alone with children. During this time, staff/child ratio was not in compliance. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A grandparent of an enrolled child was allowed to volunteer at the facility and be counted in staff/child ratio and left alone with children without a qualifying letter and there was no letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week October 10, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email below. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, Mail: 2201 Mail Services Center, Raleigh, NC 27699-2201 or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 1024-012A Visit Date: 10/3/2024 Number Present: 95 Completed Date: 10/3/2024 Age: From 2 To 4 Total Minutes: 180 Time In: 11:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Darnerker Ford, Asst. Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ford, Angela Ray, CDHS Administrator, Stephanie Hurst, ERSEA Administrator, and Denita Campbell, Director. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. On September 30, 2024, a staff member failed to accurately complete the daily records of departure to account for the children in care, resulting in a three-year-old child being left unsupervised inside the facility after it closed. 10A NCAC 09 .0302(d)(4) 303 Children were not adequately supervised at all times. On September 30, 2024, staff members failed to provide adequate supervision for a three-year-old child when the child was left unattended in the building after the facility closed. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On September 30, 2024, staff members failed to provide a safe environment for a three-year-old child when the child was left unattended in the building after the facility closed for the day. The child, who had fallen asleep in a classroom, woke up and left the building and was unsupervised for approximately one hour before being found by the road by a passerby. 10A NCAC 09 .0601(a) 1041 Prior to employment a Criminal Background Check was not completed. A grandparent of an enrolled child was allowed to volunteer at the facility and was counted in staff/child ratio and left alone with children without a completed criminal background check. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. On September 30, 2024, a volunteer that did not meet staff qualifications was counted in staff/child ratio and was left alone with children. During this time, staff/child ratio was not in compliance. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A grandparent of an enrolled child was allowed to volunteer at the facility and be counted in staff/child ratio and left alone with children without a qualifying letter and there was no letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week October 10, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email below. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, Mail: 2201 Mail Services Center, Raleigh, NC 27699-2201 or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 1024-012A Visit Date: 10/3/2024 Number Present: 95 Completed Date: 10/3/2024 Age: From 2 To 4 Total Minutes: 180 Time In: 11:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Darnerker Ford, Asst. Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ford, Angela Ray, CDHS Administrator, Stephanie Hurst, ERSEA Administrator, and Denita Campbell, Director. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. On September 30, 2024, a staff member failed to accurately complete the daily records of departure to account for the children in care, resulting in a three-year-old child being left unsupervised inside the facility after it closed. 10A NCAC 09 .0302(d)(4) 303 Children were not adequately supervised at all times. On September 30, 2024, staff members failed to provide adequate supervision for a three-year-old child when the child was left unattended in the building after the facility closed. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On September 30, 2024, staff members failed to provide a safe environment for a three-year-old child when the child was left unattended in the building after the facility closed for the day. The child, who had fallen asleep in a classroom, woke up and left the building and was unsupervised for approximately one hour before being found by the road by a passerby. 10A NCAC 09 .0601(a) 1041 Prior to employment a Criminal Background Check was not completed. A grandparent of an enrolled child was allowed to volunteer at the facility and was counted in staff/child ratio and left alone with children without a completed criminal background check. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. On September 30, 2024, a volunteer that did not meet staff qualifications was counted in staff/child ratio and was left alone with children. During this time, staff/child ratio was not in compliance. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A grandparent of an enrolled child was allowed to volunteer at the facility and be counted in staff/child ratio and left alone with children without a qualifying letter and there was no letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week October 10, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email below. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, Mail: 2201 Mail Services Center, Raleigh, NC 27699-2201 or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: AMY TENILLE LOWERY Operation Type: Center Case Number: 1024-012A Visit Date: 10/3/2024 Number Present: 95 Completed Date: 10/3/2024 Age: From 2 To 4 Total Minutes: 180 Time In: 11:15 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Darnerker Ford, Asst. Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Ford, Angela Ray, CDHS Administrator, Stephanie Hurst, ERSEA Administrator, and Denita Campbell, Director. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. On September 30, 2024, a staff member failed to accurately complete the daily records of departure to account for the children in care, resulting in a three-year-old child being left unsupervised inside the facility after it closed. 10A NCAC 09 .0302(d)(4) 303 Children were not adequately supervised at all times. On September 30, 2024, staff members failed to provide adequate supervision for a three-year-old child when the child was left unattended in the building after the facility closed. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On September 30, 2024, staff members failed to provide a safe environment for a three-year-old child when the child was left unattended in the building after the facility closed for the day. The child, who had fallen asleep in a classroom, woke up and left the building and was unsupervised for approximately one hour before being found by the road by a passerby. 10A NCAC 09 .0601(a) 1041 Prior to employment a Criminal Background Check was not completed. A grandparent of an enrolled child was allowed to volunteer at the facility and was counted in staff/child ratio and left alone with children without a completed criminal background check. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. On September 30, 2024, a volunteer that did not meet staff qualifications was counted in staff/child ratio and was left alone with children. During this time, staff/child ratio was not in compliance. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. A grandparent of an enrolled child was allowed to volunteer at the facility and be counted in staff/child ratio and left alone with children without a qualifying letter and there was no letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week October 10, 2024, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at email below. You may contact me at Tenille Lowery, Investigations Consultant, (910) 733-1129, tenille.lowery@dhhs.nc.gov, Fax: (919) 715-1013, Mail: 2201 Mail Services Center, Raleigh, NC 27699-2201 or my supervisor, Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 2/14/2024 Number Present: 97 Completed Date: 2/14/2024 Age: From 2 To 5 Total Minutes: 140 Time In: 09:40 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Unannounced Today’s unannounced other visit is a continuation of the AC visit conducted on 1/31/24. The purpose of today’s visit was to monitor compliance with applicable child care requirements in the completion of an annual compliance visit. Staff files were monitored for compliance. Clarice Faison, center manager assisted me with today’s visit. The children were engaged in parent teacher activities for Valentine’s Day. Activities included activities such as father/daughter and mother/son dancing. Today I received a new sanitation inspection dated 2/13/24 with a “Superior” rating. During today’s visit I received a compliance letter from you for the annual compliance visit conducted on 1/31/24. The compliance letter was due today. Each violation was monitored for compliance: Item numbers 104, 620, 110, and 1313. The following violation was documented during today’s visit: Violation Number Comment Rule 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Nine staff members had not completed the Recognizing and Responding to Suspicions of Maltreatment training within five years of the previous training. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 2/28/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 92 Completed Date: 1/31/2024 Age: From 2 To 5 Total Minutes: 430 Time In: 09:20 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Clarice Faison, center manager assisted me with the visit. Your program currently operates with a five star license, issued December 13, 2019 earning 7 points in education, 5 points in program (meeting enhanced space, ratios and an ERS score of 4.75 average with no room lower than a 4.0) and 1 quality point for 75% of teachers having an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The sanitation inspection was completed December 12, 2023, with a “Provisional” classification. The last fire inspection was conducted October 04, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 91 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor space. Children were cared for in a nurturing and caring manner. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside learning environments. In space #4, the tile around one of the toilets has started to crack. Ms. Faison stated that a work order was put in on 1/24/24. The tile is due to be repaired on 2/1/24. Staff files were not reviewed during today's visit. I will be back to complete today's visit. Breakfast consisted of peaches, grits, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center received a provisional inspection on 12/15/2023. 10A NCAC 09 .0304(b) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. In space #1, there was peeling paint on the walls near the bathroom. In space#8, there was peeling paint on the walls near the sink. 15A NCAC 18A .2825(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Children were transported on a bus with expired registration. Bus 308 registration expired 10/2023. Children were transported on bus 308 this morning. .1002(b) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Documentation was not updated at least annually for one child. .0802(c)(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's immunization record was completed more than 12 months before enrollment. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Please email me your staff and training worksheets by October 31, 2024. Having your staff and training worksheets submitted prior to your annual visit will save time during your next annual compliance visit. Make sure to add all new staff to your staff and training worksheets at hire. Add new information as it is acquired. I highly suggest organizing your staff files in the same order as the staff check list provided by the Division. Organizing your files in this manner may help with locating important information quickly. RATED LICENSE Your center is in the 2nd cohort for the rated license process. You stated that you were not ready to move forward with the rated license process to include environmental rating scales. Your prep year begins 7/1/24-6/30/25 and your assessment year begins 7/1/25- 6/30/26. I highly recommend reaching out to the Robeson County PFC, to help prep your teachers for the scales. REMINDER: Contact me when you are ready to move forward with the rated license process. FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 92 Completed Date: 1/31/2024 Age: From 2 To 5 Total Minutes: 430 Time In: 09:20 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Clarice Faison, center manager assisted me with the visit. Your program currently operates with a five star license, issued December 13, 2019 earning 7 points in education, 5 points in program (meeting enhanced space, ratios and an ERS score of 4.75 average with no room lower than a 4.0) and 1 quality point for 75% of teachers having an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The sanitation inspection was completed December 12, 2023, with a “Provisional” classification. The last fire inspection was conducted October 04, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 91 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor space. Children were cared for in a nurturing and caring manner. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside learning environments. In space #4, the tile around one of the toilets has started to crack. Ms. Faison stated that a work order was put in on 1/24/24. The tile is due to be repaired on 2/1/24. Staff files were not reviewed during today's visit. I will be back to complete today's visit. Breakfast consisted of peaches, grits, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center received a provisional inspection on 12/15/2023. 10A NCAC 09 .0304(b) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. In space #1, there was peeling paint on the walls near the bathroom. In space#8, there was peeling paint on the walls near the sink. 15A NCAC 18A .2825(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Children were transported on a bus with expired registration. Bus 308 registration expired 10/2023. Children were transported on bus 308 this morning. .1002(b) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Documentation was not updated at least annually for one child. .0802(c)(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's immunization record was completed more than 12 months before enrollment. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Please email me your staff and training worksheets by October 31, 2024. Having your staff and training worksheets submitted prior to your annual visit will save time during your next annual compliance visit. Make sure to add all new staff to your staff and training worksheets at hire. Add new information as it is acquired. I highly suggest organizing your staff files in the same order as the staff check list provided by the Division. Organizing your files in this manner may help with locating important information quickly. RATED LICENSE Your center is in the 2nd cohort for the rated license process. You stated that you were not ready to move forward with the rated license process to include environmental rating scales. Your prep year begins 7/1/24-6/30/25 and your assessment year begins 7/1/25- 6/30/26. I highly recommend reaching out to the Robeson County PFC, to help prep your teachers for the scales. REMINDER: Contact me when you are ready to move forward with the rated license process. FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 92 Completed Date: 1/31/2024 Age: From 2 To 5 Total Minutes: 430 Time In: 09:20 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Clarice Faison, center manager assisted me with the visit. Your program currently operates with a five star license, issued December 13, 2019 earning 7 points in education, 5 points in program (meeting enhanced space, ratios and an ERS score of 4.75 average with no room lower than a 4.0) and 1 quality point for 75% of teachers having an AAS or higher in ECE/CD. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The sanitation inspection was completed December 12, 2023, with a “Provisional” classification. The last fire inspection was conducted October 04, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 91 % as of today. The NC Secretary of State website was reviewed today, and SOUTHEASTERN COMMUNITY AND FAMILY SERVICES, INC is listed as current- active. I visited each indoor and outdoor space. Children were cared for in a nurturing and caring manner. The license restrictions were maintained and found in compliance. The children were observed eating breakfast and playing in their inside learning environments. In space #4, the tile around one of the toilets has started to crack. Ms. Faison stated that a work order was put in on 1/24/24. The tile is due to be repaired on 2/1/24. Staff files were not reviewed during today's visit. I will be back to complete today's visit. Breakfast consisted of peaches, grits, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center received a provisional inspection on 12/15/2023. 10A NCAC 09 .0304(b) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. In space #1, there was peeling paint on the walls near the bathroom. In space#8, there was peeling paint on the walls near the sink. 15A NCAC 18A .2825(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Children were transported on a bus with expired registration. Bus 308 registration expired 10/2023. Children were transported on bus 308 this morning. .1002(b) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Documentation was not updated at least annually for one child. .0802(c)(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's immunization record was completed more than 12 months before enrollment. 10A NCAC 09 .0302(d)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: Please email me your staff and training worksheets by October 31, 2024. Having your staff and training worksheets submitted prior to your annual visit will save time during your next annual compliance visit. Make sure to add all new staff to your staff and training worksheets at hire. Add new information as it is acquired. I highly suggest organizing your staff files in the same order as the staff check list provided by the Division. Organizing your files in this manner may help with locating important information quickly. RATED LICENSE Your center is in the 2nd cohort for the rated license process. You stated that you were not ready to move forward with the rated license process to include environmental rating scales. Your prep year begins 7/1/24-6/30/25 and your assessment year begins 7/1/25- 6/30/26. I highly recommend reaching out to the Robeson County PFC, to help prep your teachers for the scales. REMINDER: Contact me when you are ready to move forward with the rated license process. FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: SOUTH ROBESON HEAD START Facility ID: 78000241 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 9/7/2023 Number Present: 93 Completed Date: 9/7/2023 Age: From 2 To 4 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Clarice Faison, center manager assisted me with the visit. Your program currently operates with a Five- star license issued December 13, 2019. Your program is currently earning (7) points in the education component, (5) points in the program standards component (the program met enhanced ratios and enhanced space, an ERS score of 4.75 average with no room lower than 4.0), and 1 quality point for at least 75% of the teachers have an AAS or higher in early childhood education or child development. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty nine percent as of today. The NC Secretary of State website was reviewed 9/6/23 and SOUTHEASTERN COMMUNITY ACTION PARTNERSHIP, INC was listed as current- active. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, diaper changing and personal care routines. The caregivers were interacting and meeting the developmental needs for each of the children. teachers interacted with the children on their level. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. Breakfast consisted of whole wheat pancakes, strawberries, and milk. One new staff member’s file was monitored and found in compliance during today’s visit. Two violations were documented and corrected during the visit: Violation Number Comment Rule 539 When screen time was provided to school-aged children, it was not offered as a free-choice activity; not used to meet a developmental goal; was not limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #3, a log was not available for review. .2508(e)(1-5) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #6, an outlet behind the crib was uncovered. 10A NCAC 09 .0604(c) Observance: Today I observed children ages 2years to 4 years old finishing up breakfast, playing in inside and outside learning environments, diaper changes, handwashing, engaged in free play and teacher directed activities. Technical Assistance Make sure to refer to your diaper changing chart. The first step before changing a child’s diaper is “Get Organized.” Make sure to get all necessary items such as gloves, diapers, wipes etc.… out and ready to use before laying the child down on the diaper changing table. Children are not to take toys to the diaper changing table. The last step is for the teacher to remove their gloves and wash their hands. Make sure to never touch a child, or other surfaces without washing hands first. I advise you to contact your health consultant to help train your staff with diaper changing procedures, handwashing, sanitizing, disinfectant, SIDS, CPR, First Aid training and other good health practices. The following is her contact information: Tandrel Lennon Child Care Health Consultant Robeson County Partnership for Children, Inc. 210 East Second Street Lumberton, NC 28358 tlennon@rcpartnership4children.org Office: (910) 738-6767 ext)240 Preparation is key when implementing an activity. In space #3, the teacher struggled to get her activity ready. Preparation will not solve every problem, but it may help when every minute counts when anxious three- and four-year-olds are waiting for the next activity. Having the song ready begore class, making sure all art supplies are already gathered and ready to be used will be helpful. It is also best when the children can choose their free play center. The teacher should always sit in a manner where each child can be easily seen. I really enjoyed the energy, level of engagement by all the children, and movement during circle time in space #4. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ For great child care trainings visit: https://www.dcdee.moodle.nc.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.