10A NCAC 09 .0302 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 10/23/2025 Number Present: 11 Completed Date: 10/23/2025 Age: From 0 To 1 Total Minutes: 265 Time In: 09:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Helen Maynor, director assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. Your last sanitation inspection was completed September 25, 2024, with a “Superior” classification. You will need to reach out to environmental health and inform them that you are overdue for an inspection. Your fire inspection remains current, was completed on September 26, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 81 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. NOTE: THIS MUST BE CORRECTED IMMEDIATELY You will need to contact the NC Secretary of State immediately to become current. I visited each indoor and outdoor learning space. The children were observed during free play activities. Lunch consisted of chicken nuggets, corn, baked beans, peaches, and milk. The following violations were documented: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's last sanitation report is dated 9/25/24. 10A NCAC 09 .0304(b) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #3, one teacher cared for (7) one-year-old children. This was corrected by moving a one-year-old child to space #4. GS 110-91(7);.0713(a-d) 415 A current schedule was not posted for each group of children for reference. In space 3, documentation was not on file. GS 110-91(12);.0508(a) 538 Baby bottles were not stored to protect from contamination. Three bottles were stored in the refrigerator without lids. 15A NCAC 18A .2804(d) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Current documentation was unavailable for review for one staff member. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Current documentation was unavailable for review for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Current documentation was unavailable for review for one staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current evaluation and development plan was unavailable for review for one staff member. 10A NCAC 09 .0514(f) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical information was not updated for 2 children and not on file for one child. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Documentation was not on file for 2 children. 10A NCAC 09 .0302(d)(2) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. One staff member had not been added to the system. G.S. 110-90.2 & .2703(r) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Documentation was unavailable for review for one staff member. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Documentation was unable for review for one staff member. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 6, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265, Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 You attended the Robeson County Provider’s Metting on September 30, 2025. You had an opportunity to review the different Pathways. You mentioned to me during today’s visit that you are still considering which Program Pathway works best for your center. Technical Assistance was given on the following: The following are some suggestions on how you can always maintain ratios in your center: Step 1: Conduct a Staffing Audit • Review daily attendance logs and staff schedules for the past 2 weeks • Identify peak hours when ratios are most often violated • Flag any classrooms that consistently exceed group size or staff limits Tip: Use a color-coded chart to visualize staffing gaps by time of day Step 2: Build a Responsive Staffing Plan • Floaters: Assign trained floaters to cover transitions, breaks, and late arrivals • Staggered Shifts: Adjust staff start/end times to match child arrival patterns • Emergency Relief: Post a written agreement with a backup adult for single-staff classrooms Step 3: Train for Real-Time Ratio Awareness • Do head counts every 30 minutes or less • Use visual aids during staff meetings • Role-play scenarios like bathroom breaks or sudden child arrivals during staff meetings Step 4: Implement Ratio Logs Introduce a simple log system: • Each classroom logs staff and child counts hourly • Director reviews logs daily and signs off • Use logs to spot trends and adjust staffing proactively Step 5: Partner with Regional Support Invite Partnership For Children or licensing consultant to: • Observe classrooms during peak hours • Offer feedback in real time • Co-create a compliance improvement plan Step 6: Document Everything • Keep records of all TA visits, training sessions, and staffing change • Maintain a compliance binder Bonus: Encourage a Culture of Accountability • Celebrate ratio compliance with small incentives (e.g., shout-outs, treats) • Create a “Ratio Hero” board to recognize staff who consistently meet standards • Use positive reinforcement to shift the mindset from fear to pride Lastly, ALWAYS follow your already established procedures. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 25 Completed Date: 5/28/2025 Age: From 0 To 5 Total Minutes: 190 Time In: 11:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was met by Lori Parker, assistant director. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. REMINDER Helen Maynor, director must work her required 25 hours a week as center director, at the center during operating hours. Your last annual compliance visit was conducted on December 12, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 76 % as of today. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. A score less than 75 % may result in an action by the Division. The NC Secretary of State website was reviewed on 5/27/25, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed during today’s visit. All indoor and outdoor areas were monitored. I observed children resting throughout the center. Safe sleep checks were monitored for compliance. Three new staff members have been hired. Each new staff member’s file was monitored for compliance. BE ADVISED: M. Lockley’s qualification letter expired on 8/15/24. A valid qualification letter must be on file for Ms. Moore within 14 days. If a valid qualification is not on file within 14 days, she may not return or be on the premises. The last sanitation inspection remains current and is dated September 25, 2024. The last fire inspection was conducted on August 15, 2024. The center was approved for daytime care only. Lunch consisted of chicken with WG noodles, corn, peaches, and milk. The following violations were cited during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #3, two infants were allowed to drink their bottles in the cribs to fall asleep. 10A NCAC 09 .0902(b) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, several cribs with sleeping infants, were placed less than 18" apart. 15A NCAC 18A .2821(e) 871 Center staff did not comply with the safe sleep policy. In space #3, pacifiers were laying in the crib of three infants. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #3, visual checks were not documented for 5 infants. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. One infant was placed on a large pillow to sleep without a waiver. .0606(a)(1)(A-B) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation was not on file for one staff member hired 5/28/25. The employee cared for children in space #3, during today's visit. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One employee was hired 5/27/25. The employee cared for children in space #1 upon my arrival. Her qualification letter expired 8/15/24. G.S. 110-90.2(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. None of the employees have been added to the system. G.S. 110-90.2 & .2703(r) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. In space #3, two teachers cared for 10 infants. Neither teacher had taken the required training by an approved trainer. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Documentation was not on file for one employee hired 5/28/25. The employee cared for infants in space #3, during today's visit. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 6/11/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: Name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 614-8401 and someone will assist you. ITS-SIDS Don’t forget, teachers working with infants will need to complete ITS-SIDS within 2 months of hire. Below is a link to help you find a trainer near you. https://healthychildcare.unc.edu/for-early-educators/its-sids-trainers/ Make sure to review DCDEE rules regarding staff requirements. As a part of your new policies, you implemented ways to stay organized and ways to track staffing deadlines and requirements. Make sure that you continue to follow your policy to ensure compliance with paperwork. Filling out a staff and training worksheet as you onboard new staff may help you stay in compliance by making you aware of timeframes. You may also request a courtesy visit to review the rules with you and your staff. Feel free to contact me to schedule a visit after hours when children are not present. Healthy Social Behavior One of the biggest challenges that early childhood educators and administrators face is children’s behavior. Often these behaviors are developmentally appropriate, however, some behaviors can be difficult for a teacher to manage. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promoting children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Child Care Services Association; they can be reached at (919) 403-6950. Another great resource for helping with children with challenging behaviors is Emily Jones at the Robeson County Partnership for Children (RCPFC). For more information email her at: ejones@rcpartnership4children.org. Or you can call her at: 910-738-6767. If you need help with your daycare, the RCPFC can help. They may be able to help you get ready for the environmental rating scales with $1000 in grant funds per/classroom. Technical assistance is available to help with classroom arrangement, schedules, activity plans, safety and more. Don’t wait to reach out for help. Their resource library is full of wonderful books, kits, and materials to help teachers with activities in their classrooms. Contact: Amanda Lovette, Quality Enhancement Senior Specialist, ext. 297 Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Feel free to contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0606 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 25 Completed Date: 5/28/2025 Age: From 0 To 5 Total Minutes: 190 Time In: 11:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was met by Lori Parker, assistant director. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. REMINDER Helen Maynor, director must work her required 25 hours a week as center director, at the center during operating hours. Your last annual compliance visit was conducted on December 12, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 76 % as of today. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. A score less than 75 % may result in an action by the Division. The NC Secretary of State website was reviewed on 5/27/25, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed during today’s visit. All indoor and outdoor areas were monitored. I observed children resting throughout the center. Safe sleep checks were monitored for compliance. Three new staff members have been hired. Each new staff member’s file was monitored for compliance. BE ADVISED: M. Lockley’s qualification letter expired on 8/15/24. A valid qualification letter must be on file for Ms. Moore within 14 days. If a valid qualification is not on file within 14 days, she may not return or be on the premises. The last sanitation inspection remains current and is dated September 25, 2024. The last fire inspection was conducted on August 15, 2024. The center was approved for daytime care only. Lunch consisted of chicken with WG noodles, corn, peaches, and milk. The following violations were cited during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #3, two infants were allowed to drink their bottles in the cribs to fall asleep. 10A NCAC 09 .0902(b) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, several cribs with sleeping infants, were placed less than 18" apart. 15A NCAC 18A .2821(e) 871 Center staff did not comply with the safe sleep policy. In space #3, pacifiers were laying in the crib of three infants. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #3, visual checks were not documented for 5 infants. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. One infant was placed on a large pillow to sleep without a waiver. .0606(a)(1)(A-B) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation was not on file for one staff member hired 5/28/25. The employee cared for children in space #3, during today's visit. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One employee was hired 5/27/25. The employee cared for children in space #1 upon my arrival. Her qualification letter expired 8/15/24. G.S. 110-90.2(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. None of the employees have been added to the system. G.S. 110-90.2 & .2703(r) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. In space #3, two teachers cared for 10 infants. Neither teacher had taken the required training by an approved trainer. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Documentation was not on file for one employee hired 5/28/25. The employee cared for infants in space #3, during today's visit. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 6/11/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: Name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 614-8401 and someone will assist you. ITS-SIDS Don’t forget, teachers working with infants will need to complete ITS-SIDS within 2 months of hire. Below is a link to help you find a trainer near you. https://healthychildcare.unc.edu/for-early-educators/its-sids-trainers/ Make sure to review DCDEE rules regarding staff requirements. As a part of your new policies, you implemented ways to stay organized and ways to track staffing deadlines and requirements. Make sure that you continue to follow your policy to ensure compliance with paperwork. Filling out a staff and training worksheet as you onboard new staff may help you stay in compliance by making you aware of timeframes. You may also request a courtesy visit to review the rules with you and your staff. Feel free to contact me to schedule a visit after hours when children are not present. Healthy Social Behavior One of the biggest challenges that early childhood educators and administrators face is children’s behavior. Often these behaviors are developmentally appropriate, however, some behaviors can be difficult for a teacher to manage. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promoting children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Child Care Services Association; they can be reached at (919) 403-6950. Another great resource for helping with children with challenging behaviors is Emily Jones at the Robeson County Partnership for Children (RCPFC). For more information email her at: ejones@rcpartnership4children.org. Or you can call her at: 910-738-6767. If you need help with your daycare, the RCPFC can help. They may be able to help you get ready for the environmental rating scales with $1000 in grant funds per/classroom. Technical assistance is available to help with classroom arrangement, schedules, activity plans, safety and more. Don’t wait to reach out for help. Their resource library is full of wonderful books, kits, and materials to help teachers with activities in their classrooms. Contact: Amanda Lovette, Quality Enhancement Senior Specialist, ext. 297 Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Feel free to contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 25 Completed Date: 5/28/2025 Age: From 0 To 5 Total Minutes: 190 Time In: 11:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was met by Lori Parker, assistant director. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. REMINDER Helen Maynor, director must work her required 25 hours a week as center director, at the center during operating hours. Your last annual compliance visit was conducted on December 12, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 76 % as of today. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. A score less than 75 % may result in an action by the Division. The NC Secretary of State website was reviewed on 5/27/25, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed during today’s visit. All indoor and outdoor areas were monitored. I observed children resting throughout the center. Safe sleep checks were monitored for compliance. Three new staff members have been hired. Each new staff member’s file was monitored for compliance. BE ADVISED: M. Lockley’s qualification letter expired on 8/15/24. A valid qualification letter must be on file for Ms. Moore within 14 days. If a valid qualification is not on file within 14 days, she may not return or be on the premises. The last sanitation inspection remains current and is dated September 25, 2024. The last fire inspection was conducted on August 15, 2024. The center was approved for daytime care only. Lunch consisted of chicken with WG noodles, corn, peaches, and milk. The following violations were cited during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #3, two infants were allowed to drink their bottles in the cribs to fall asleep. 10A NCAC 09 .0902(b) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, several cribs with sleeping infants, were placed less than 18" apart. 15A NCAC 18A .2821(e) 871 Center staff did not comply with the safe sleep policy. In space #3, pacifiers were laying in the crib of three infants. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #3, visual checks were not documented for 5 infants. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. One infant was placed on a large pillow to sleep without a waiver. .0606(a)(1)(A-B) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation was not on file for one staff member hired 5/28/25. The employee cared for children in space #3, during today's visit. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One employee was hired 5/27/25. The employee cared for children in space #1 upon my arrival. Her qualification letter expired 8/15/24. G.S. 110-90.2(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. None of the employees have been added to the system. G.S. 110-90.2 & .2703(r) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. In space #3, two teachers cared for 10 infants. Neither teacher had taken the required training by an approved trainer. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Documentation was not on file for one employee hired 5/28/25. The employee cared for infants in space #3, during today's visit. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 6/11/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: Name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 614-8401 and someone will assist you. ITS-SIDS Don’t forget, teachers working with infants will need to complete ITS-SIDS within 2 months of hire. Below is a link to help you find a trainer near you. https://healthychildcare.unc.edu/for-early-educators/its-sids-trainers/ Make sure to review DCDEE rules regarding staff requirements. As a part of your new policies, you implemented ways to stay organized and ways to track staffing deadlines and requirements. Make sure that you continue to follow your policy to ensure compliance with paperwork. Filling out a staff and training worksheet as you onboard new staff may help you stay in compliance by making you aware of timeframes. You may also request a courtesy visit to review the rules with you and your staff. Feel free to contact me to schedule a visit after hours when children are not present. Healthy Social Behavior One of the biggest challenges that early childhood educators and administrators face is children’s behavior. Often these behaviors are developmentally appropriate, however, some behaviors can be difficult for a teacher to manage. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promoting children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Child Care Services Association; they can be reached at (919) 403-6950. Another great resource for helping with children with challenging behaviors is Emily Jones at the Robeson County Partnership for Children (RCPFC). For more information email her at: ejones@rcpartnership4children.org. Or you can call her at: 910-738-6767. If you need help with your daycare, the RCPFC can help. They may be able to help you get ready for the environmental rating scales with $1000 in grant funds per/classroom. Technical assistance is available to help with classroom arrangement, schedules, activity plans, safety and more. Don’t wait to reach out for help. Their resource library is full of wonderful books, kits, and materials to help teachers with activities in their classrooms. Contact: Amanda Lovette, Quality Enhancement Senior Specialist, ext. 297 Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Feel free to contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 25 Completed Date: 5/28/2025 Age: From 0 To 5 Total Minutes: 190 Time In: 11:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival I was met by Lori Parker, assistant director. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. REMINDER Helen Maynor, director must work her required 25 hours a week as center director, at the center during operating hours. Your last annual compliance visit was conducted on December 12, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 76 % as of today. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. A score less than 75 % may result in an action by the Division. The NC Secretary of State website was reviewed on 5/27/25, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed during today’s visit. All indoor and outdoor areas were monitored. I observed children resting throughout the center. Safe sleep checks were monitored for compliance. Three new staff members have been hired. Each new staff member’s file was monitored for compliance. BE ADVISED: M. Lockley’s qualification letter expired on 8/15/24. A valid qualification letter must be on file for Ms. Moore within 14 days. If a valid qualification is not on file within 14 days, she may not return or be on the premises. The last sanitation inspection remains current and is dated September 25, 2024. The last fire inspection was conducted on August 15, 2024. The center was approved for daytime care only. Lunch consisted of chicken with WG noodles, corn, peaches, and milk. The following violations were cited during today’s visit: Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space #3, two infants were allowed to drink their bottles in the cribs to fall asleep. 10A NCAC 09 .0902(b) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, several cribs with sleeping infants, were placed less than 18" apart. 15A NCAC 18A .2821(e) 871 Center staff did not comply with the safe sleep policy. In space #3, pacifiers were laying in the crib of three infants. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #3, visual checks were not documented for 5 infants. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. One infant was placed on a large pillow to sleep without a waiver. .0606(a)(1)(A-B) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Documentation was not on file for one staff member hired 5/28/25. The employee cared for children in space #3, during today's visit. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One employee was hired 5/27/25. The employee cared for children in space #1 upon my arrival. Her qualification letter expired 8/15/24. G.S. 110-90.2(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. None of the employees have been added to the system. G.S. 110-90.2 & .2703(r) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. In space #3, two teachers cared for 10 infants. Neither teacher had taken the required training by an approved trainer. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Documentation was not on file for one employee hired 5/28/25. The employee cared for infants in space #3, during today's visit. .0608(d)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 6/11/25, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violation was corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham, Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: Name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 614-8401 and someone will assist you. ITS-SIDS Don’t forget, teachers working with infants will need to complete ITS-SIDS within 2 months of hire. Below is a link to help you find a trainer near you. https://healthychildcare.unc.edu/for-early-educators/its-sids-trainers/ Make sure to review DCDEE rules regarding staff requirements. As a part of your new policies, you implemented ways to stay organized and ways to track staffing deadlines and requirements. Make sure that you continue to follow your policy to ensure compliance with paperwork. Filling out a staff and training worksheet as you onboard new staff may help you stay in compliance by making you aware of timeframes. You may also request a courtesy visit to review the rules with you and your staff. Feel free to contact me to schedule a visit after hours when children are not present. Healthy Social Behavior One of the biggest challenges that early childhood educators and administrators face is children’s behavior. Often these behaviors are developmentally appropriate, however, some behaviors can be difficult for a teacher to manage. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promoting children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Child Care Services Association; they can be reached at (919) 403-6950. Another great resource for helping with children with challenging behaviors is Emily Jones at the Robeson County Partnership for Children (RCPFC). For more information email her at: ejones@rcpartnership4children.org. Or you can call her at: 910-738-6767. If you need help with your daycare, the RCPFC can help. They may be able to help you get ready for the environmental rating scales with $1000 in grant funds per/classroom. Technical assistance is available to help with classroom arrangement, schedules, activity plans, safety and more. Don’t wait to reach out for help. Their resource library is full of wonderful books, kits, and materials to help teachers with activities in their classrooms. Contact: Amanda Lovette, Quality Enhancement Senior Specialist, ext. 297 Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. Feel free to contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2806 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 17 Completed Date: 12/12/2024 Age: From 0 To 4 Total Minutes: 382 Time In: 09:08 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival I was met by Lori Parker, assistant director. I was later joined by Helen Maynor, director. You both assisted me with today’s visit. Your program currently operates with a three-star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed September 25, 2024, with a “Superior” classification. The last fire inspection was conducted August 15, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 89 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as active- not current. You will need to contact the NC Secretary of State immediately to become current. The following staff members have expired qualification letters: H. Maynor and L. Parker Both staff members must have a valid qualification letter on file on or before 12/26/24. If a valid qualification letter if not on file within the two-week timeframe, they will not be able to return to the center for any reason until one is on file at the center. A. Jacobs will need to complete 10 hours of on-going training on or before 12/26/25. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of chicken, crackers, macaroni noodles, green beans, applesauce and milk. The following violations were documented: Violation Number Comment Rule 475 Sand and water play activities were not available weekly to each group. Sand and water play activities were not offered in the center. .0510(c)(3) 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The menu was not posted where the food was prepared. .0901(g) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, cribs were placed less than 18 inches apart. This was corrected by rearranging the cribs and distancing them at least 18 inches apart. 15A NCAC 18A .2821(e) 721 All equipment and furnishings were not in good repair. The red play structure on the playground has 2 large screws coming loose, creating a protrusion and possible structural danger to the equipment. G.S. 110-91(6); .0601(b) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, an outlet near the Christmas tree was uncovered. This was corrected by putting in a plug cover. 10A NCAC 09 .0604(c) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Three containers of old children's medication without parental permission slips had not been discarded or given back to the parents. This was corrected by discarding the old medication. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, plastic bags were located on low shelves in a cubby near the door. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed with six staff members at least annually. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member's questionnaire had not been updated at least annually. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Two staff members did not have a valid qualification letter on file. G.S. 110-90.2(b) & .2703(n)&(o) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were no photographs of the children on the vehicle used to transport children. 10A NCAC 09 .1003(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not review their plan at least annually. 10A NCAC 09 .0514(f) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. In space #1, the dramatic play area and the art/creative play areas were turned around so that they were inaccessible to the children. The same applied to space #4, the blocks were inaccessible to the children. This was corrected by turning the areas around, making them accessible to the children. GS 110-91(12); .10A NCAC 09 .2806(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One staff member did not review the plan at least annually. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the playground, the large climbing structure measured 2 inches in areas near the slide and other various places. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Bottles should be prepared in areas with a prep sink for the following reasons: Risk of Contamination: Without a designated prep area with appropriate sanitation facilities, there's a higher risk of contamination. Classrooms are not equipped for the hygienic preparation of baby bottles, which can expose infants to harmful bacteria and germs. Benefits of Home Preparation: Parental Control and Assurance: When parents prepare bottles at home, they can ensure the ingredients and preparation process meet their child's specific needs and preferences. This gives parents peace of mind knowing their child’s bottles are safely prepared. Consistency in Formula Preparation: Parents are more familiar with their child’s dietary requirements, ensuring the correct formula mix and temperature every time. Convenience for Daycare Staff: Having parents prepare bottles at home reduces the workload for daycare staff, allowing them to focus more on caring for the children rather than bottle preparation. I highly suggest you reach out to your health consultant for a review of the new sanitation rules. Robeson County Partnership for Children (910)738-6767 Ext 240 REMINDER Each staff member must be added to the ABCMS system. Every one that comes in contact with the children must be added to the system. Make sure to print off a copy of the roster and maintain on file for review. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ FYI Through collaborative efforts, the Division of Child Development and Early Education (DCDEE), and the North Carolina Child Care Health and Safety Resource Center, a program of the UNC Gillings School of Global Public Health, are excited to announce that the CCDF Health and Safety trainings are now available in the DCDEE Moodle learning platform. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 2/13/2024 Number Present: 26 Completed Date: 2/13/2024 Age: From 0 To 4 Total Minutes: 273 Time In: 09:27 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lori Parker, assistant director assisted me with the visit. Your program currently operates with a three star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed June 5, 2023, with a “Superior” classification. The last fire inspection was conducted June 26, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 91 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as current- active. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of baked beans, peaches, crackers, fish sticks and milk. The following violations were documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, the activity plan was dated 2/5-2/9 2024. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A snack substitution was made on 2/12/24 without being documented on the menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #4, all bottles were prepared in the classroom. 15A NCAC 18A .2804(d) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The surfacing under the climbing structured measured approximately 2 inches in depth. .0605(j) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(c) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff member received 5 clock hours of training within the first 2 weeks of hire. .1101(a)(b) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Information had not been updated for one child. .0802(c) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All health information were not maintained separately in each staff member’s file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members did not take the required training within 90 days of hire. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Three staff members had not completed the required training within 5 years of completing the previous trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 2/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: I highly suggest you reach out to your health consultant for a review of the new sanitation rules and menu planning. Her information is as follows: Tandrel Lennon, MS, CCHC Child Care Health Consultant Robeson County Partnership for Children (910)738-6767 Ext 240 For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 2/13/2024 Number Present: 26 Completed Date: 2/13/2024 Age: From 0 To 4 Total Minutes: 273 Time In: 09:27 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lori Parker, assistant director assisted me with the visit. Your program currently operates with a three star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed June 5, 2023, with a “Superior” classification. The last fire inspection was conducted June 26, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 91 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as current- active. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of baked beans, peaches, crackers, fish sticks and milk. The following violations were documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, the activity plan was dated 2/5-2/9 2024. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A snack substitution was made on 2/12/24 without being documented on the menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #4, all bottles were prepared in the classroom. 15A NCAC 18A .2804(d) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The surfacing under the climbing structured measured approximately 2 inches in depth. .0605(j) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(c) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff member received 5 clock hours of training within the first 2 weeks of hire. .1101(a)(b) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Information had not been updated for one child. .0802(c) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All health information were not maintained separately in each staff member’s file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members did not take the required training within 90 days of hire. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Three staff members had not completed the required training within 5 years of completing the previous trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 2/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: I highly suggest you reach out to your health consultant for a review of the new sanitation rules and menu planning. Her information is as follows: Tandrel Lennon, MS, CCHC Child Care Health Consultant Robeson County Partnership for Children (910)738-6767 Ext 240 For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MRS. HELEN'S LEARNING CENTER Facility ID: 78000434 Consultant: DEANNA ABRAHAM Operation Type: Center Case Number: Visit Date: 2/13/2024 Number Present: 26 Completed Date: 2/13/2024 Age: From 0 To 4 Total Minutes: 273 Time In: 09:27 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lori Parker, assistant director assisted me with the visit. Your program currently operates with a three star license, issued December 2, 2022, earning 4 points in education, 2 points in program (meeting enhanced ratios) and 1 quality point for the child care administrator having at least 10 years of documented child care administrative experience that can be verified by the Division): Restrictions include: Day time care only, meets enhanced ratios. The last sanitation inspection was completed June 5, 2023, with a “Superior” classification. The last fire inspection was conducted June 26, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 91 % as of today. The NC Secretary of State website was reviewed today, and MRS HELEN'S LEARNING CENTER LLC was listed as current- active. I visited each indoor and outdoor space. The children were observed during free play activities and eating lunch. Lunch consisted of baked beans, peaches, crackers, fish sticks and milk. The following violations were documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space #1, the activity plan was dated 2/5-2/9 2024. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. A snack substitution was made on 2/12/24 without being documented on the menu. 10A NCAC 09 .0901(b) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space #4, all bottles were prepared in the classroom. 15A NCAC 18A .2804(d) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The surfacing under the climbing structured measured approximately 2 inches in depth. .0605(j) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Documentation was not on file for one staff member. .1102(c) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff member received 5 clock hours of training within the first 2 weeks of hire. .1101(a)(b) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Information had not been updated for one child. .0802(c) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All health information were not maintained separately in each staff member’s file. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members did not take the required training within 90 days of hire. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Three staff members had not completed the required training within 5 years of completing the previous trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before 2/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email or mail the information to: deanna.abraham@dhhs.nc.gov or Deanna Abraham/ Child Care Consultant PO Box 265 Raeford, NC 28376 If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was given on the following: I highly suggest you reach out to your health consultant for a review of the new sanitation rules and menu planning. Her information is as follows: Tandrel Lennon, MS, CCHC Child Care Health Consultant Robeson County Partnership for Children (910)738-6767 Ext 240 For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Contact me at Deanna Abraham, Child Care Consultant, 704-213-6714, deanna.abraham@dhhs.nc.gov or Janet Edwards, licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times