10A NCAC 09 .0604 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 49 Completed Date: 9/9/2025 Age: From 1 To 4 Total Minutes: 160 Time In: 09:15 AM Time Out: 11:55 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during a routine unannounced visit. You, D. Richardson, Administrator, were present available to assist with today’s visit. Your program currently operates with a four-star license issued on December 27, 2018, earning five (5) points in the education component, six (6) points in the program standards component and one (1) quality point for having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on January 7, 2025. The sanitation inspection was completed on December 16, 2024, with a “Superior” classification “2” demerits. The fire inspection was complete on September 6, 2024, and the facility was approved for “day time care only”. A walk-through of the facility was completed today. I observed children in the indoor and outdoor learning environment. Staff/child ratios were in compliance. Children throughout the facility were participating in free play in activity areas, transition, and personal care routines. Teachers were interacting with the children in a nurturing and positive manner. Children were also observed eating breakfast in the cafeteria; which consisted on waffles, pineapple, and milk. The following were monitored: Supervision, Staff Child Ratio, First Aid, CPR, ITS SIDS, Special Training, CBC Qualification, Emergency Medical Care Plan, Storage of Hazardous Substances, Administration of Medication, Adequate/Approved Space, Permit Restrictions, and Program Records. Two (2) new staff records were reviewed today. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the cafeteria, to the left of the main door there was an electrical outlet that did not have a protective cover on it. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In room number ten (10) there was a bottle of Birex Disinfectant Wipes that were kept in a cabinet five feet off the ground; however, the disinfectant wipes had additional warnings such as flush eyes if contact is made, contact poison control if swallowed, and take into a ventilated area if inhaled. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. T. Fenner had documentation of completing First Aid; however, the documentation expired on August 25, 2025. You stated C. Nicholson had documentation for completing First Aid; however, the documentation expired on August 21, 2025. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. T. Fenner had documentation of completing CPR; however, the documentation expired on August 25, 2025. C. Nicholson had documentation for completing CPR; however, the documentation expired on August 21, 2025. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. You have completed the ABCMS Moodle training; however, you and your staff have not completed connecting your criminal background check letters to the ABCMS portal. G.S. 110-90.2 & .2703(r) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 23, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during today's visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 98%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. OWNER INFORMAION: This facility is owned by Choanoke Area Development Association, Inc. According to the information reflected on the NC Secretary of State’s website, this LLC is current and active. Please contact me if there are any changes to this corporation or the ownership of this facility, prior to making any changes. Prior to making any changes to the corporation status, please contact me to discuss change of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE/CONSULTATION: SAFETY AND HELTH (ELECTRICAL OUTLET): In the cafeteria, to the left of the main door there was an electrical outlet that did not have a protective cover on it. You immediately had maintenance put an electrical outlet cover on the outlet. This was corrected during the visit. STORAGE OF HAZARDOUS ITEMS: In room number ten (10) there was a bottle of Birex Disinfectant Wipes that were kept in a cabinet five feet off the ground; however, the disinfectant wipes had additional warnings such as flush eyes if contact is made, contact poison control if swallowed, and take into a ventilated area if inhaled. These wipes should have been kept in a locked cabinet. You immediately place the wipe in a locked cabinet. This was corrected during the visit. CPR AND FIRST AID: T. Fenner had documentation of completing CPR/FA; however, the documentation expired on August 25, 2025. You stated she has completed CPR and First Aid but cannot locate the certification. C. Nicholson had documentation for completing CPR/FA; however, the documentation expired on August 21, 2025. You stated she has completed CPR and First Aid but cannot locate the certification. ABCMS MOODLE TRAINING-CRIMINAL BACKGROUND CHECK: You have completed the ABCMS Moodle training; and have begun connecting your staff to the ABCMS portal. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. REMINDERS: Your fire inspection is due September 6, 2025, you stated the fire marshal is scheduled to complete the fire inspection on September 12, 2025. Please make sure the fire inspection is completed by September 30, 2025. Once the inspection is completed please send me the completed fire inspection within a week of the completed inspection. CRIMINAL BACKGROUND CHECK REMINDERS: M. Johnson’s CBC is due prior to October 23, 25 T. Fleming is due prior to September 18, 2025 S. Vincent is due prior to October 13, 2025 DCDEE WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. CLEAN WATER FOR CAROLINA KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a child care center. According to the Clean Water for US Kids website, you last tested your water on April 10, 2024. A child care center needs to complete lead testing in the facilities drinking water every three (3) years. You have completed the enrollment for lead paint and asbestos and RTI is currently reviewing the surveys. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. QRIS-PATHWAYS TO STARS UPDATE: In September, child care consultants will host in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 49 Completed Date: 9/9/2025 Age: From 1 To 4 Total Minutes: 160 Time In: 09:15 AM Time Out: 11:55 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during a routine unannounced visit. You, D. Richardson, Administrator, were present available to assist with today’s visit. Your program currently operates with a four-star license issued on December 27, 2018, earning five (5) points in the education component, six (6) points in the program standards component and one (1) quality point for having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on January 7, 2025. The sanitation inspection was completed on December 16, 2024, with a “Superior” classification “2” demerits. The fire inspection was complete on September 6, 2024, and the facility was approved for “day time care only”. A walk-through of the facility was completed today. I observed children in the indoor and outdoor learning environment. Staff/child ratios were in compliance. Children throughout the facility were participating in free play in activity areas, transition, and personal care routines. Teachers were interacting with the children in a nurturing and positive manner. Children were also observed eating breakfast in the cafeteria; which consisted on waffles, pineapple, and milk. The following were monitored: Supervision, Staff Child Ratio, First Aid, CPR, ITS SIDS, Special Training, CBC Qualification, Emergency Medical Care Plan, Storage of Hazardous Substances, Administration of Medication, Adequate/Approved Space, Permit Restrictions, and Program Records. Two (2) new staff records were reviewed today. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the cafeteria, to the left of the main door there was an electrical outlet that did not have a protective cover on it. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In room number ten (10) there was a bottle of Birex Disinfectant Wipes that were kept in a cabinet five feet off the ground; however, the disinfectant wipes had additional warnings such as flush eyes if contact is made, contact poison control if swallowed, and take into a ventilated area if inhaled. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. T. Fenner had documentation of completing First Aid; however, the documentation expired on August 25, 2025. You stated C. Nicholson had documentation for completing First Aid; however, the documentation expired on August 21, 2025. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. T. Fenner had documentation of completing CPR; however, the documentation expired on August 25, 2025. C. Nicholson had documentation for completing CPR; however, the documentation expired on August 21, 2025. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. You have completed the ABCMS Moodle training; however, you and your staff have not completed connecting your criminal background check letters to the ABCMS portal. G.S. 110-90.2 & .2703(r) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 23, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during today's visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 98%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. OWNER INFORMAION: This facility is owned by Choanoke Area Development Association, Inc. According to the information reflected on the NC Secretary of State’s website, this LLC is current and active. Please contact me if there are any changes to this corporation or the ownership of this facility, prior to making any changes. Prior to making any changes to the corporation status, please contact me to discuss change of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE/CONSULTATION: SAFETY AND HELTH (ELECTRICAL OUTLET): In the cafeteria, to the left of the main door there was an electrical outlet that did not have a protective cover on it. You immediately had maintenance put an electrical outlet cover on the outlet. This was corrected during the visit. STORAGE OF HAZARDOUS ITEMS: In room number ten (10) there was a bottle of Birex Disinfectant Wipes that were kept in a cabinet five feet off the ground; however, the disinfectant wipes had additional warnings such as flush eyes if contact is made, contact poison control if swallowed, and take into a ventilated area if inhaled. These wipes should have been kept in a locked cabinet. You immediately place the wipe in a locked cabinet. This was corrected during the visit. CPR AND FIRST AID: T. Fenner had documentation of completing CPR/FA; however, the documentation expired on August 25, 2025. You stated she has completed CPR and First Aid but cannot locate the certification. C. Nicholson had documentation for completing CPR/FA; however, the documentation expired on August 21, 2025. You stated she has completed CPR and First Aid but cannot locate the certification. ABCMS MOODLE TRAINING-CRIMINAL BACKGROUND CHECK: You have completed the ABCMS Moodle training; and have begun connecting your staff to the ABCMS portal. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. REMINDERS: Your fire inspection is due September 6, 2025, you stated the fire marshal is scheduled to complete the fire inspection on September 12, 2025. Please make sure the fire inspection is completed by September 30, 2025. Once the inspection is completed please send me the completed fire inspection within a week of the completed inspection. CRIMINAL BACKGROUND CHECK REMINDERS: M. Johnson’s CBC is due prior to October 23, 25 T. Fleming is due prior to September 18, 2025 S. Vincent is due prior to October 13, 2025 DCDEE WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. CLEAN WATER FOR CAROLINA KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a child care center. According to the Clean Water for US Kids website, you last tested your water on April 10, 2024. A child care center needs to complete lead testing in the facilities drinking water every three (3) years. You have completed the enrollment for lead paint and asbestos and RTI is currently reviewing the surveys. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. QRIS-PATHWAYS TO STARS UPDATE: In September, child care consultants will host in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 9/9/2025 Number Present: 49 Completed Date: 9/9/2025 Age: From 1 To 4 Total Minutes: 160 Time In: 09:15 AM Time Out: 11:55 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during a routine unannounced visit. You, D. Richardson, Administrator, were present available to assist with today’s visit. Your program currently operates with a four-star license issued on December 27, 2018, earning five (5) points in the education component, six (6) points in the program standards component and one (1) quality point for having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on January 7, 2025. The sanitation inspection was completed on December 16, 2024, with a “Superior” classification “2” demerits. The fire inspection was complete on September 6, 2024, and the facility was approved for “day time care only”. A walk-through of the facility was completed today. I observed children in the indoor and outdoor learning environment. Staff/child ratios were in compliance. Children throughout the facility were participating in free play in activity areas, transition, and personal care routines. Teachers were interacting with the children in a nurturing and positive manner. Children were also observed eating breakfast in the cafeteria; which consisted on waffles, pineapple, and milk. The following were monitored: Supervision, Staff Child Ratio, First Aid, CPR, ITS SIDS, Special Training, CBC Qualification, Emergency Medical Care Plan, Storage of Hazardous Substances, Administration of Medication, Adequate/Approved Space, Permit Restrictions, and Program Records. Two (2) new staff records were reviewed today. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the cafeteria, to the left of the main door there was an electrical outlet that did not have a protective cover on it. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In room number ten (10) there was a bottle of Birex Disinfectant Wipes that were kept in a cabinet five feet off the ground; however, the disinfectant wipes had additional warnings such as flush eyes if contact is made, contact poison control if swallowed, and take into a ventilated area if inhaled. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. T. Fenner had documentation of completing First Aid; however, the documentation expired on August 25, 2025. You stated C. Nicholson had documentation for completing First Aid; however, the documentation expired on August 21, 2025. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. T. Fenner had documentation of completing CPR; however, the documentation expired on August 25, 2025. C. Nicholson had documentation for completing CPR; however, the documentation expired on August 21, 2025. .1102(d) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. You have completed the ABCMS Moodle training; however, you and your staff have not completed connecting your criminal background check letters to the ABCMS portal. G.S. 110-90.2 & .2703(r) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 23, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during today's visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 98%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. OWNER INFORMAION: This facility is owned by Choanoke Area Development Association, Inc. According to the information reflected on the NC Secretary of State’s website, this LLC is current and active. Please contact me if there are any changes to this corporation or the ownership of this facility, prior to making any changes. Prior to making any changes to the corporation status, please contact me to discuss change of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE/CONSULTATION: SAFETY AND HELTH (ELECTRICAL OUTLET): In the cafeteria, to the left of the main door there was an electrical outlet that did not have a protective cover on it. You immediately had maintenance put an electrical outlet cover on the outlet. This was corrected during the visit. STORAGE OF HAZARDOUS ITEMS: In room number ten (10) there was a bottle of Birex Disinfectant Wipes that were kept in a cabinet five feet off the ground; however, the disinfectant wipes had additional warnings such as flush eyes if contact is made, contact poison control if swallowed, and take into a ventilated area if inhaled. These wipes should have been kept in a locked cabinet. You immediately place the wipe in a locked cabinet. This was corrected during the visit. CPR AND FIRST AID: T. Fenner had documentation of completing CPR/FA; however, the documentation expired on August 25, 2025. You stated she has completed CPR and First Aid but cannot locate the certification. C. Nicholson had documentation for completing CPR/FA; however, the documentation expired on August 21, 2025. You stated she has completed CPR and First Aid but cannot locate the certification. ABCMS MOODLE TRAINING-CRIMINAL BACKGROUND CHECK: You have completed the ABCMS Moodle training; and have begun connecting your staff to the ABCMS portal. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. REMINDERS: Your fire inspection is due September 6, 2025, you stated the fire marshal is scheduled to complete the fire inspection on September 12, 2025. Please make sure the fire inspection is completed by September 30, 2025. Once the inspection is completed please send me the completed fire inspection within a week of the completed inspection. CRIMINAL BACKGROUND CHECK REMINDERS: M. Johnson’s CBC is due prior to October 23, 25 T. Fleming is due prior to September 18, 2025 S. Vincent is due prior to October 13, 2025 DCDEE WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. CLEAN WATER FOR CAROLINA KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a child care center. According to the Clean Water for US Kids website, you last tested your water on April 10, 2024. A child care center needs to complete lead testing in the facilities drinking water every three (3) years. You have completed the enrollment for lead paint and asbestos and RTI is currently reviewing the surveys. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. QRIS-PATHWAYS TO STARS UPDATE: In September, child care consultants will host in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 1/7/2025 Number Present: 37 Completed Date: 1/7/2025 Age: From 2 To 5 Total Minutes: 185 Time In: 10:50 AM Time Out: 01:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during an annual compliance visit. You, D. Richardson, Administrator, were present available to assist with today’s visit. Your program currently operates with a four-star license issued on December 27, 2018, earning five (5) points in the education component, six (6) points in the program standards component and one (1) quality point for having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on January 31, 2024. The sanitation inspection was completed on December 16, 2024, with a “Superior” classification “2” demerits. The fire inspection was complete on September 6, 2024, and the facility was approved for “day time care only”. Thirty-seven (37) children were in attendance today. A walk-through of the facility was completed today. I observed children in the indoor learning environment. Staff/child ratios were in compliance. Children throughout the facility were participating in free play in activity areas, group time, transitions, and personal care routines. Children were also observed eating the following for lunch in the cafeteria; chicken patty, green beans, oranges, roll, and milk. Teachers were interacting with the children in a nurturing and positive manner. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. There were four (4) electrical outlets not covered. One (1) was located in the cafeteria to the left of the stage and three (3) were located in the hallway next to the water fountain. You immediately placed protective outlet covers on them. 10A NCAC 09 .0604(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last lockdown drill was conducted on September 12, 2024. The next drill should have been conducted in December 2024. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 21, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during today's visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 92%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. OWNER INFORMAION: This facility is owned by Choanoke Area Development Association, Inc. According to the information reflected on the NC Secretary of State’s website, this LLC is current and active. Please contact me if there are any changes to this corporation or the ownership of this facility, prior to making any changes. Prior to making any changes to the corporation status, please contact me to discuss change of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE/CONSULTATION: STAFF AND CHILDREN FILES: Two (2) staff files were reviewed today. Both files were incompliance. Six (6) children’s files were reviewed today and found to be incompliance. SAFETY AND HEALTH (ELECTRICAL OUTLETS): There were four (4) electrical outlets not covered. One (1) was located in the cafeteria to the left of the stage and three (3) were located in the hallway next to the water fountain. You immediately placed protective outlet covers on them. Please remember to check the electrical outlets daily. It is best practice to check them prior to children entering the building to start the day. Remind the staff to check the outlets periodically throughout the day and to replace the protective covers after they are done using the electrical outlet. SAFETY AND HEALTH (LOCKDOWN/SHELTER IN PLACE DRILLS): The last lockdown drill was conducted on September 12, 2024. The next drill should have been conducted in December 2024. Please remember that either a lock down drill or a shelter in place drill must be conducted every three (3) months. You may want to set an alarm on your computer or phone to help you remember. It is also helpful to right on a calendar the day you plan to conduct the drill. RESOURCES: DCDEE WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. ANNUAL IMMUNIZATION REPORT: The reporting period for child care immunizations is now open. Reporting for 2024-2025 has been extended due to Hurricane Helene. Children have a grace period from requirements until November 30, 2024, and reports will be accepted until January 15, 2025. Click here to submit your report. Send any questions regarding child care immunization reporting to immunization.reports@dhhs.nc.gov. ANNUAL LICENSING FEES: Keep an eye on your inbox for the 2024 annual license fee invoice. Invoices will be emailed to the facility addresses on file by November 30, 2024. Online payments will be due by December 31, 2024. Per North Carolina General Statute § 110-90(1a), licensed child care facilities are assessed an annual license fee. The amount of your annual license fee is based on the licensed capacity printed on your license as of October 1, 2024. It is not based on the number of children enrolled at your facility. Annual license fees do not apply to state- or public-school operated child care facilities, or to religious-sponsored facilities operating under a Notice of Compliance. For questions regarding license fees, check out these Frequently Asked Questions (Preguntas frecuentes). For help with the annual license fee, contact DCDEE_LF@dhhs.nc.gov. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Governor signed 12 bills on July 8, 2024. Including the Adjustments to the Appropriations Act (SB 357), which includes the $67.5 million for reduced compensation payments for the first two quarters of FY 24-25 and the DHHS Agency Bill (Senate Bill 425) which includes the QRIS provisions: • QRIS modernization (3 new pathways to stars) is now approved (SB 425). • Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. • SB 425 does mean that programs currently accredited through the approved accrediting bodies can move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their consultant and provide a copy of their accreditation certificate for processing. • SB 425 also requires that we move to the ERS-3 versions for ECCERS. ITERS and FCCERS, effective February 1, 2025. Self-paced online training modules regarding the new assessments will be available in September 2024. • SB 357 provides $67.5 million dollars to continue a reduced level of funding for the compensation portion only of the Child Care Stabilization Grant. Funding is designated for the first two quarters of FY 2024-25 and provides only about 75% of funding needed to maintain compensation payment amounts provided through ARPA funding which ended June 30, 2024. DCDEE will continue to utilize the NC FAST Stabilization Grant portal to distribute funds. CRMINAL BACKGROUND CHECK-AMBCMS PORTAL: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. CLEAN WATER FOR CAROLINA KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a child care center. According to the Clean Water for US Kids website, you last tested your water on April 10, 2024. A child care center needs to complete lead testing in the facilities drinking water every three (3) years. You have completed the enrollment for lead paint and asbestos and RTI is currently reviewing the surveys. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 1/7/2025 Number Present: 37 Completed Date: 1/7/2025 Age: From 2 To 5 Total Minutes: 185 Time In: 10:50 AM Time Out: 01:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during an annual compliance visit. You, D. Richardson, Administrator, were present available to assist with today’s visit. Your program currently operates with a four-star license issued on December 27, 2018, earning five (5) points in the education component, six (6) points in the program standards component and one (1) quality point for having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on January 31, 2024. The sanitation inspection was completed on December 16, 2024, with a “Superior” classification “2” demerits. The fire inspection was complete on September 6, 2024, and the facility was approved for “day time care only”. Thirty-seven (37) children were in attendance today. A walk-through of the facility was completed today. I observed children in the indoor learning environment. Staff/child ratios were in compliance. Children throughout the facility were participating in free play in activity areas, group time, transitions, and personal care routines. Children were also observed eating the following for lunch in the cafeteria; chicken patty, green beans, oranges, roll, and milk. Teachers were interacting with the children in a nurturing and positive manner. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. There were four (4) electrical outlets not covered. One (1) was located in the cafeteria to the left of the stage and three (3) were located in the hallway next to the water fountain. You immediately placed protective outlet covers on them. 10A NCAC 09 .0604(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last lockdown drill was conducted on September 12, 2024. The next drill should have been conducted in December 2024. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 21, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Angela Nieves, Child Care Consultant PO Box 8741 Rocky Mount, NC 27804 Angela.nieves@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 The two-week time frame is established to allow you time for submitting your compliance letter. This time frame is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during today's visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 92%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. OWNER INFORMAION: This facility is owned by Choanoke Area Development Association, Inc. According to the information reflected on the NC Secretary of State’s website, this LLC is current and active. Please contact me if there are any changes to this corporation or the ownership of this facility, prior to making any changes. Prior to making any changes to the corporation status, please contact me to discuss change of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE/CONSULTATION: STAFF AND CHILDREN FILES: Two (2) staff files were reviewed today. Both files were incompliance. Six (6) children’s files were reviewed today and found to be incompliance. SAFETY AND HEALTH (ELECTRICAL OUTLETS): There were four (4) electrical outlets not covered. One (1) was located in the cafeteria to the left of the stage and three (3) were located in the hallway next to the water fountain. You immediately placed protective outlet covers on them. Please remember to check the electrical outlets daily. It is best practice to check them prior to children entering the building to start the day. Remind the staff to check the outlets periodically throughout the day and to replace the protective covers after they are done using the electrical outlet. SAFETY AND HEALTH (LOCKDOWN/SHELTER IN PLACE DRILLS): The last lockdown drill was conducted on September 12, 2024. The next drill should have been conducted in December 2024. Please remember that either a lock down drill or a shelter in place drill must be conducted every three (3) months. You may want to set an alarm on your computer or phone to help you remember. It is also helpful to right on a calendar the day you plan to conduct the drill. RESOURCES: DCDEE WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. ANNUAL IMMUNIZATION REPORT: The reporting period for child care immunizations is now open. Reporting for 2024-2025 has been extended due to Hurricane Helene. Children have a grace period from requirements until November 30, 2024, and reports will be accepted until January 15, 2025. Click here to submit your report. Send any questions regarding child care immunization reporting to immunization.reports@dhhs.nc.gov. ANNUAL LICENSING FEES: Keep an eye on your inbox for the 2024 annual license fee invoice. Invoices will be emailed to the facility addresses on file by November 30, 2024. Online payments will be due by December 31, 2024. Per North Carolina General Statute § 110-90(1a), licensed child care facilities are assessed an annual license fee. The amount of your annual license fee is based on the licensed capacity printed on your license as of October 1, 2024. It is not based on the number of children enrolled at your facility. Annual license fees do not apply to state- or public-school operated child care facilities, or to religious-sponsored facilities operating under a Notice of Compliance. For questions regarding license fees, check out these Frequently Asked Questions (Preguntas frecuentes). For help with the annual license fee, contact DCDEE_LF@dhhs.nc.gov. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Governor signed 12 bills on July 8, 2024. Including the Adjustments to the Appropriations Act (SB 357), which includes the $67.5 million for reduced compensation payments for the first two quarters of FY 24-25 and the DHHS Agency Bill (Senate Bill 425) which includes the QRIS provisions: • QRIS modernization (3 new pathways to stars) is now approved (SB 425). • Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. • SB 425 does mean that programs currently accredited through the approved accrediting bodies can move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their consultant and provide a copy of their accreditation certificate for processing. • SB 425 also requires that we move to the ERS-3 versions for ECCERS. ITERS and FCCERS, effective February 1, 2025. Self-paced online training modules regarding the new assessments will be available in September 2024. • SB 357 provides $67.5 million dollars to continue a reduced level of funding for the compensation portion only of the Child Care Stabilization Grant. Funding is designated for the first two quarters of FY 2024-25 and provides only about 75% of funding needed to maintain compensation payment amounts provided through ARPA funding which ended June 30, 2024. DCDEE will continue to utilize the NC FAST Stabilization Grant portal to distribute funds. CRMINAL BACKGROUND CHECK-AMBCMS PORTAL: The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. CLEAN WATER FOR CAROLINA KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a child care center. According to the Clean Water for US Kids website, you last tested your water on April 10, 2024. A child care center needs to complete lead testing in the facilities drinking water every three (3) years. You have completed the enrollment for lead paint and asbestos and RTI is currently reviewing the surveys. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: ANGELA NIEVES Operation Type: Center Case Number: Visit Date: 9/11/2024 Number Present: 42 Completed Date: 9/11/2024 Age: From 2 To 4 Total Minutes: 175 Time In: 09:05 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor this facility for compliance with applicable child care requirements during a routine unannounced visit. You, D. Richardson, Administrator, were present available to assist with today’s visit. Your program currently operates with a four-star license issued on December 27, 2018, earning five (5) points in the education component, six (6) points in the program standards component and one (1) quality point for having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted on January 31, 2024. The sanitation inspection was completed on December 4, 2023, with a “Superior” classification “5” demerits. The fire inspection was complete on September 6, 2024, and the facility was approved for “day time care only”. A walk-through of the facility was completed today. I observed children in the indoor and outdoor learning environment. Staff/child ratios were in compliance. Children throughout the facility were participating in free play in activity areas, transition, and personal care routines. Children were also observed eating following for breakfast in the cafeteria: waffle, mixed fruit and milk. Teachers were interacting with the children in a nurturing and positive manner. The following were monitored: Supervision, Staff Child Ratio, First Aid, CPR, ITS SIDS, Special Training, CBC Qualification, Emergency Medical Care Plan, Storage of Hazardous Substances, Administration of Medication, Adequate/Approved Space, Permit Restrictions, and Program Records. Two (2) new staff records were reviewed today. Any violations of the child care requirements observed today were discussed with you and documented in the visit summary report and reviewed with you at the conclusion of the visit. The following violations of the child care requirements were documented today: Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Ms. Johnson and Ms. Nicholson did not have documentation available for review of the emergency information form; however, both teachers filled out the form and placed it in their file. .0701(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. COMPLIANCE HISTORY: Prior to conducting today’s visit your center’s Compliance History score, over an 18-month period time frame, is 89%. The violations documented could impact the center’s overall Compliance History score. Your compliance score must be maintained at 75% or higher or an Administrative Action may be warranted. OWNER INFORMAION: This facility is owned by Choanoke Area Development Association, Inc. According to the information reflected on the NC Secretary of State’s website, this LLC is current and active. Please contact me if there are any changes to this corporation or the ownership of this facility, prior to making any changes. Prior to making any changes to the corporation status, please contact me to discuss change of ownership procedures. The corporation status for your program must always remain current and active. Failure to comply may affect your license. FACILITY PROFILE INFORMATION: You verified the mailing address, email address, and phone number listed on the facility profile are correct. If changes in your facility’s information occurs, please contact me at 252-557-5597 or email me at angela.nieves@dhhs.nc.gov to discuss the changes and ensure the information is current in our system. TECHNICAL ASSISTANCE/CONSULTATION: NEW STAFF FILES: Two (2) new staff records were reviewed today. C. Nicholson’s first day of employment was March 18, 2024. Ms. Nicholson will need to complete the health and safety trainings, on or prior to March 18, 2025. Her on-going training will be due by March 18, 2025. Her professional development plan and staff evaluation will need to be completed and on file by March 18, 2025. M. Johnson’s first day of employment was May 6, 2024. Ms. Johnson’s health and safety trainings will be due on or prior to May 6, 2025. According to the DCDEE WORKS letter on file, Ms. Johnson has the NC Early Childhood Credential plus 26 hours of early childhood coursework and is lead teacher qualified, Ms. Johnson will need to complete 10 hours of on-going training, and those trainings hours will need to be completed and on file by May 6, 2025. Her professional development plan and staff evaluation will need to be completed and on file by May 6, 2025. EMERGENCY INFORMATION FORM: Ms. Johnson and Ms. Nicholson did not have documentation available for review the emergency information form; however, both teachers filled out the form and placed it in their file. This was corrected during the visit. RESOURCES: DCDEE WORKS: Please continue to keep your Staff and Training worksheets up to date. Update the worksheets when changes are made, such as hiring new staff, additional coursework, and completed training. If the education information is not in the “WORKS” system when the star-rated license is reassessed it could affect the points in Education Standards. Please contact the WORKS department if you have questions on what is needed. The information is below 919-814-6350 or dcdee.works@dhhs.nc.gov. START RATED LICENSE/QUALITY IMPROVEMENT RATING SYSTEM (QRIS) UPDATE: The Governor signed 12 bills on July 8, 2024. Including the Adjustments to the Appropriations Act (SB 357) which includes the $67.5 million for reduced compensation payments for first two quarters of FY 24-25 and the DHHS Agency Bill (Senate Bill 425) which includes the QRIS provisions: • QRIS modernization (3 new pathways to stars) is now approved (SB 425). • Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. • SB 425 does mean that programs currently accredited through the approved accrediting bodies can move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their consultant and provide a copy of their accreditation certificate for processing. • SB 425 also requires that we move to the ERS-3 versions for ECCERS. ITERS and FCCERS, effective February 1, 2025. Self-paced online training modules regarding the new assessments will be available in September 2024. • SB 357 provides $67.5 million dollars to continue a reduced level of funding for the compensation portion only of the Child Care Stabilization Grant. Funding is designated for the first two quarters of FY 2024-25 and provides only about 75% of funding needed to maintain compensation payment amounts provided through ARPA funding which ended June 30, 2024. DCDEE will continue to utilize the NC FAST Stabilization Grant portal to distribute funds. CLEAN WATER FOR CAROLINA KIDS: We discussed the Clean Water for Carolina Kids program and what that means for you as a child care center. According to the Clean Water for US Kids website, you last tested your water on April 10, 2024. A child care center needs to complete lead testing in the facilities drinking water every three (3) years. You have completed the enrollment for lead paint and asbestos and RTI is currently reviewing the surveys. Please log into https://www.cleanwaterforuskids.org/en/carolina/ to ensure you are meeting the requirements for Lead in Water / Paint/Asbestos testing. CONTACT INFORMATION: If you have any questions about today’s visit, you may contact me at 252-557-5597 or angela.nieves@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email at susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 27 Completed Date: 1/31/2024 Age: From 3 To 5 Total Minutes: 215 Time In: 08:25 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. D. Richardson, Administrator assisted with the visit. This center currently operates with a four-star license, earning five points in the education component, six points in the program standard component and 1 quality point for a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was completed on February 13, 2023. The last sanitation inspection was completed on December 4, 2023, with a “Superior” classification. The last fire inspection was completed on October 9, 2023, and the center was approved for daytime care only. Twenty-seven children were in care today. Children were engaged in morning activities, free choice play with developmentally age-appropriate materials, outdoor play, completing toileting and hand washing routines, interacting with teachers, and eating lunch. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 90% as of January 30, 2024. The following violations were documented. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival/ departure times were not documented for five children between December 1, 2023, to January 29, 2024. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. .2820(b) 1123 All vehicles used to transport children were not free of hazards. A can of Hospex Disinfectant spray in an aerosol dispensed container and Kleen Freak disinfectant wipes were in an crate behind the driver seat on bus #121. 10A NCAC 09 .1002(a) 1303 Application was not signed by the parent. Three applications for children enrolled were not signed by parents. 10A NCAC 09 .0801(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 13, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. CORPORATION STATUS: Choanoke Area Development Association. is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Choanoke Area Development Association remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. SAFE ENVIRONMENT: Hazardous products were in a small crate behind the driver’s seat on bus 121. I informed you the disinfectant spray in aerosol can and wipes must be removed, because they are in a space accessible to children when boarding and departing the school bus. You stated you would have the driver remove the items prior to the children being transported again. I recommend adding a locked storage container on the bus for hazardous products if they must be used to make them inaccessible to children. CHILDREN’S RECORDS: Applications reviewed for three children were not signed by the parents. Parents are required to sign the enrollment application. The Family Service Specialist stated she would have parents sign the application when children are picked up or dropped off. It was recommended you and the staff review applications when received to ensure all required information is included and signatures are documented. TRANSPORTATION REQUIREMENTS: The two buses used to transport children did not have tobacco/smoking restriction signage on them. I informed you no smoking/tobacco signs must be on the buses. You stated signs, and the center’s no smoking policy will be placed on both buses. Also, permission to transport children forms completed by parents did not include photographs for 10 children. Photographs must be added to the bus cards for all children transported. This helps with identifying children in emergency cases. MEDICATION REQUIREMENTS: According to you and staff, no medication is being administered or kept at the center for children. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. COMING SOON! PROVIDER ACCESS to the BACKGROUND CHECK MANAGEMENT SYSTEM DCDEE is ready to launch the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to: •See applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster •See the real-time background check status of staff members •Run a printable report of the staff roster to assist with compliance visits To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. The training consists of watching a short video then taking a test about the video. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. We will grant your access within 2 business days. Please do not use this email account to ask background check questions. If you have general questions, please continue to use DHHS.CBC.Unit@dhhs.nc.gov. FUNDING to ADDRESS ASBESTOS and LEAD-BASED PAINT in LICENSED CHILD CARE FACILITIES: The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or lead-based paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. Session for Licensed Child Care Centers February 5, 2024 1:00-2:00 PM Join the Zoom Meeting Meeting ID: 161 338 4701 Passcode: 327323 Session for Licensed Family Child Care Home February 5, 2024 7:00-8:00 PM Join the Zoom Meeting Meeting ID: 160 302 5830 Passcode: 895316 For more information, visit the Asbestos and Lead-Based Paint Reimbursement Program. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0801 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 27 Completed Date: 1/31/2024 Age: From 3 To 5 Total Minutes: 215 Time In: 08:25 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. D. Richardson, Administrator assisted with the visit. This center currently operates with a four-star license, earning five points in the education component, six points in the program standard component and 1 quality point for a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was completed on February 13, 2023. The last sanitation inspection was completed on December 4, 2023, with a “Superior” classification. The last fire inspection was completed on October 9, 2023, and the center was approved for daytime care only. Twenty-seven children were in care today. Children were engaged in morning activities, free choice play with developmentally age-appropriate materials, outdoor play, completing toileting and hand washing routines, interacting with teachers, and eating lunch. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 90% as of January 30, 2024. The following violations were documented. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival/ departure times were not documented for five children between December 1, 2023, to January 29, 2024. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. .2820(b) 1123 All vehicles used to transport children were not free of hazards. A can of Hospex Disinfectant spray in an aerosol dispensed container and Kleen Freak disinfectant wipes were in an crate behind the driver seat on bus #121. 10A NCAC 09 .1002(a) 1303 Application was not signed by the parent. Three applications for children enrolled were not signed by parents. 10A NCAC 09 .0801(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 13, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. CORPORATION STATUS: Choanoke Area Development Association. is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Choanoke Area Development Association remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. SAFE ENVIRONMENT: Hazardous products were in a small crate behind the driver’s seat on bus 121. I informed you the disinfectant spray in aerosol can and wipes must be removed, because they are in a space accessible to children when boarding and departing the school bus. You stated you would have the driver remove the items prior to the children being transported again. I recommend adding a locked storage container on the bus for hazardous products if they must be used to make them inaccessible to children. CHILDREN’S RECORDS: Applications reviewed for three children were not signed by the parents. Parents are required to sign the enrollment application. The Family Service Specialist stated she would have parents sign the application when children are picked up or dropped off. It was recommended you and the staff review applications when received to ensure all required information is included and signatures are documented. TRANSPORTATION REQUIREMENTS: The two buses used to transport children did not have tobacco/smoking restriction signage on them. I informed you no smoking/tobacco signs must be on the buses. You stated signs, and the center’s no smoking policy will be placed on both buses. Also, permission to transport children forms completed by parents did not include photographs for 10 children. Photographs must be added to the bus cards for all children transported. This helps with identifying children in emergency cases. MEDICATION REQUIREMENTS: According to you and staff, no medication is being administered or kept at the center for children. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. COMING SOON! PROVIDER ACCESS to the BACKGROUND CHECK MANAGEMENT SYSTEM DCDEE is ready to launch the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to: •See applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster •See the real-time background check status of staff members •Run a printable report of the staff roster to assist with compliance visits To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. The training consists of watching a short video then taking a test about the video. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. We will grant your access within 2 business days. Please do not use this email account to ask background check questions. If you have general questions, please continue to use DHHS.CBC.Unit@dhhs.nc.gov. FUNDING to ADDRESS ASBESTOS and LEAD-BASED PAINT in LICENSED CHILD CARE FACILITIES: The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or lead-based paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. Session for Licensed Child Care Centers February 5, 2024 1:00-2:00 PM Join the Zoom Meeting Meeting ID: 161 338 4701 Passcode: 327323 Session for Licensed Family Child Care Home February 5, 2024 7:00-8:00 PM Join the Zoom Meeting Meeting ID: 160 302 5830 Passcode: 895316 For more information, visit the Asbestos and Lead-Based Paint Reimbursement Program. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 27 Completed Date: 1/31/2024 Age: From 3 To 5 Total Minutes: 215 Time In: 08:25 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. D. Richardson, Administrator assisted with the visit. This center currently operates with a four-star license, earning five points in the education component, six points in the program standard component and 1 quality point for a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was completed on February 13, 2023. The last sanitation inspection was completed on December 4, 2023, with a “Superior” classification. The last fire inspection was completed on October 9, 2023, and the center was approved for daytime care only. Twenty-seven children were in care today. Children were engaged in morning activities, free choice play with developmentally age-appropriate materials, outdoor play, completing toileting and hand washing routines, interacting with teachers, and eating lunch. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 90% as of January 30, 2024. The following violations were documented. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival/ departure times were not documented for five children between December 1, 2023, to January 29, 2024. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. .2820(b) 1123 All vehicles used to transport children were not free of hazards. A can of Hospex Disinfectant spray in an aerosol dispensed container and Kleen Freak disinfectant wipes were in an crate behind the driver seat on bus #121. 10A NCAC 09 .1002(a) 1303 Application was not signed by the parent. Three applications for children enrolled were not signed by parents. 10A NCAC 09 .0801(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 13, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. CORPORATION STATUS: Choanoke Area Development Association. is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Choanoke Area Development Association remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. SAFE ENVIRONMENT: Hazardous products were in a small crate behind the driver’s seat on bus 121. I informed you the disinfectant spray in aerosol can and wipes must be removed, because they are in a space accessible to children when boarding and departing the school bus. You stated you would have the driver remove the items prior to the children being transported again. I recommend adding a locked storage container on the bus for hazardous products if they must be used to make them inaccessible to children. CHILDREN’S RECORDS: Applications reviewed for three children were not signed by the parents. Parents are required to sign the enrollment application. The Family Service Specialist stated she would have parents sign the application when children are picked up or dropped off. It was recommended you and the staff review applications when received to ensure all required information is included and signatures are documented. TRANSPORTATION REQUIREMENTS: The two buses used to transport children did not have tobacco/smoking restriction signage on them. I informed you no smoking/tobacco signs must be on the buses. You stated signs, and the center’s no smoking policy will be placed on both buses. Also, permission to transport children forms completed by parents did not include photographs for 10 children. Photographs must be added to the bus cards for all children transported. This helps with identifying children in emergency cases. MEDICATION REQUIREMENTS: According to you and staff, no medication is being administered or kept at the center for children. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. COMING SOON! PROVIDER ACCESS to the BACKGROUND CHECK MANAGEMENT SYSTEM DCDEE is ready to launch the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to: •See applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster •See the real-time background check status of staff members •Run a printable report of the staff roster to assist with compliance visits To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. The training consists of watching a short video then taking a test about the video. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. We will grant your access within 2 business days. Please do not use this email account to ask background check questions. If you have general questions, please continue to use DHHS.CBC.Unit@dhhs.nc.gov. FUNDING to ADDRESS ASBESTOS and LEAD-BASED PAINT in LICENSED CHILD CARE FACILITIES: The NCDHHS, Health Hazards Control Unit (HHCU) is providing a presentation regarding the American Rescue Plan Act (ARPA) Reimbursement Program for NC Licensed Child Care Centers and Family Child Care Homes. Under the ARPA Reimbursement Program licensed facilities can be reimbursed up to 100% for eligible expenses related to asbestos or lead-based paint abatement or remediation activities. Funding for reimbursement will be available until December 31, 2026, or until it is depleted, whichever comes first. Session for Licensed Child Care Centers February 5, 2024 1:00-2:00 PM Join the Zoom Meeting Meeting ID: 161 338 4701 Passcode: 327323 Session for Licensed Family Child Care Home February 5, 2024 7:00-8:00 PM Join the Zoom Meeting Meeting ID: 160 302 5830 Passcode: 895316 For more information, visit the Asbestos and Lead-Based Paint Reimbursement Program. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 10/19/2023 Number Present: 24 Completed Date: 10/19/2023 Age: From 2 To 5 Total Minutes: 165 Time In: 09:40 AM Time Out: 12:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your facility for compliance with applicable child care requirements for a routine unannounced visit. D. Richardson, Administrator assisted with the visit. Twenty-four children were observed in care today ranging from ages two to five years old. Children were engaged in free choice play with developmentally appropriate materials/toys in various activity areas, outdoor play, interacting with teachers, and completing toileting, diapering and hand washing routines and eating lunch. Lunch consisted of spaghetti, broccoli, mixed fruit, and milk. Children were cared for in a nurturing environment and staff adequately supervised children during the visit. Currently this program operates with a Four-Star License earning five points in education the component, six points in program standards and one quality point offering a staff benefits package and infrastructure of parental involvement. The last fire inspection was completed on October 9, 2023, and the center was approved for daytime care only. The sanitation inspection was completed on November 16, 2022, earning a “Superior” classification. The last annual compliance visit was conducted on February 13, 2023. The following violations were documented today. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival and departure times were not documented for nine children on the sign in/out logs in Space #4, 5, and 9 between October 11, 2023, to October 18, 2023. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A can of spray in an aerosol dispensed container was observed in the office with the door unlocked, opened and accessible to children from the hallway used to transition to the bathrooms and cafeteria. .2820(b) The violations documented above must be corrected immediately. Send a compliance letter to me describing how the violations were corrected. You may submit the compliance letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before November 2, 2023. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: The program's compliance history was reviewed with the operator. The program’s compliance history was 90% percent as of October 18, 2023. FACILITY PROFILE INFORMATION: You stated the mailing address, phone number and email address listed for your program are correct. If changes in your facility information occurs, please contact me at telephone number 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure the information is updated in the system. SAFE INDOOR/OUTDOOR ENVIRONMENT: The door to the office used by the Family Service Specialist was unlocked and opened during the visit. Children were observed passing the office when transitioning to the bathrooms and cafeteria. I explained, although the children were supervised by teachers, the space was accessible and there was nothing restricting a child from entering. I further explained, items in aerosol dispensed container must be stored in a locked room or cabinet. I reminded you a safe environment must always be provided for children in care. I suggest conducting periodic safety checks of the indoor/outdoor areas used by children to ensure potentially hazardous items are not accessible. ARRIVAL/DEPARTURE TIMES: Arrival and departure times must be documented for children as they arrive and leave each day. You stated parents have returned to signing children in/out daily. You added parents have resumed escorting their children to the classrooms. You and staff should conduct periodic checks of the arrival and departure logs to ensure times have been documented for each child present. You stated you would remind parents to include the times on the arrival and departure logs. NEW EARLY HEAD START CLASSROOM: You stated the program is planning to add another Early Head Start classroom soon. When asked, you stated the space is already included on the license; however, it was never used for Head Start. You stated you would have the fire and sanitation inspectors include the space on the inspection report during the next visits. I asked that you have them include the space number on the inspection reports to verify the space is approved for usage. The space was set-up with furniture today. You stated more furniture has been purchased and will be added upon receipt. I recommended having the heat unit cover in the bathroom replaced or repaired because it was rusted, chipping and exposing sharp points at the bottom. You stated a work order has already been submitted to replace the heat unit cover. CRIMINAL BACKGROUND CHECK REVISIONS: Please take time to read the updated Child Care Rule 10A NCAC 09 .2703 Criminal History Record Check Requirements for Child Care Providers that was revised and amended effective October 1, 2023. Read the entire rule at https://ncchildcare.ncdhhs.gov/Home/Child-Care-Commission/Rule-Changes MENTAL HEALTH FIRST AID TRAININGS: The North Carolina Association for the Education of Young Children (NCAEYC) in partnership with ITTI is planning several Mental Health First Aid trainings for child care administrators to be held between November 2023 and June 2024. To best organize where to hold the training, NCAEYC is asking directors to fill out a short form to see where interest falls across the state. After completing the form, please share the link to the form and/or the flyer with QR code with your network. EARLY CHILDHOOD EQUIVALENCY EXAM: The North Carolina Early Childhood Equivalency Exam is a new pathway option comparable to a NC Early Childhood Credential. Applicants who achieve a score of 80% or higher on the NC Early Childhood Equivalency Exam earn the new North Carolina Early Childhood Equivalency Certificate. This certificate is equivalent to a North Carolina Early Childhood Credential and will qualify the individual to be a lead teacher in an early childhood classroom. To take the exam, go to DCDEE Moodle and select Early Childhood Professional Development/Child Care and Development Fund (CCDF)/North Carolina Early Childhood Equivalency Exam. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. You can also complete training modules located in MOODLE platform, access provider's documents, and the child care rules and laws. At the end of this visit, a hand written visit summary report was completing, reviewed with you, and a copy left for your records. CONTACT INFORMATION: If you have any questions about today’s visit, my contact information is listed above. You may also contact Licensing Supervisor Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2703 · Violation

Name of Operation: WHITE OAK HEAD START Facility ID: 42000039 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 10/19/2023 Number Present: 24 Completed Date: 10/19/2023 Age: From 2 To 5 Total Minutes: 165 Time In: 09:40 AM Time Out: 12:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your facility for compliance with applicable child care requirements for a routine unannounced visit. D. Richardson, Administrator assisted with the visit. Twenty-four children were observed in care today ranging from ages two to five years old. Children were engaged in free choice play with developmentally appropriate materials/toys in various activity areas, outdoor play, interacting with teachers, and completing toileting, diapering and hand washing routines and eating lunch. Lunch consisted of spaghetti, broccoli, mixed fruit, and milk. Children were cared for in a nurturing environment and staff adequately supervised children during the visit. Currently this program operates with a Four-Star License earning five points in education the component, six points in program standards and one quality point offering a staff benefits package and infrastructure of parental involvement. The last fire inspection was completed on October 9, 2023, and the center was approved for daytime care only. The sanitation inspection was completed on November 16, 2022, earning a “Superior” classification. The last annual compliance visit was conducted on February 13, 2023. The following violations were documented today. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival and departure times were not documented for nine children on the sign in/out logs in Space #4, 5, and 9 between October 11, 2023, to October 18, 2023. 10A NCAC 09 .0302(d)(4) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A can of spray in an aerosol dispensed container was observed in the office with the door unlocked, opened and accessible to children from the hallway used to transition to the bathrooms and cafeteria. .2820(b) The violations documented above must be corrected immediately. Send a compliance letter to me describing how the violations were corrected. You may submit the compliance letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before November 2, 2023. This two-week time frame is established to allow you time for submitting your compliance letter and is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's license could be issued. COMPLIANCE HISTORY: The program's compliance history was reviewed with the operator. The program’s compliance history was 90% percent as of October 18, 2023. FACILITY PROFILE INFORMATION: You stated the mailing address, phone number and email address listed for your program are correct. If changes in your facility information occurs, please contact me at telephone number 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure the information is updated in the system. SAFE INDOOR/OUTDOOR ENVIRONMENT: The door to the office used by the Family Service Specialist was unlocked and opened during the visit. Children were observed passing the office when transitioning to the bathrooms and cafeteria. I explained, although the children were supervised by teachers, the space was accessible and there was nothing restricting a child from entering. I further explained, items in aerosol dispensed container must be stored in a locked room or cabinet. I reminded you a safe environment must always be provided for children in care. I suggest conducting periodic safety checks of the indoor/outdoor areas used by children to ensure potentially hazardous items are not accessible. ARRIVAL/DEPARTURE TIMES: Arrival and departure times must be documented for children as they arrive and leave each day. You stated parents have returned to signing children in/out daily. You added parents have resumed escorting their children to the classrooms. You and staff should conduct periodic checks of the arrival and departure logs to ensure times have been documented for each child present. You stated you would remind parents to include the times on the arrival and departure logs. NEW EARLY HEAD START CLASSROOM: You stated the program is planning to add another Early Head Start classroom soon. When asked, you stated the space is already included on the license; however, it was never used for Head Start. You stated you would have the fire and sanitation inspectors include the space on the inspection report during the next visits. I asked that you have them include the space number on the inspection reports to verify the space is approved for usage. The space was set-up with furniture today. You stated more furniture has been purchased and will be added upon receipt. I recommended having the heat unit cover in the bathroom replaced or repaired because it was rusted, chipping and exposing sharp points at the bottom. You stated a work order has already been submitted to replace the heat unit cover. CRIMINAL BACKGROUND CHECK REVISIONS: Please take time to read the updated Child Care Rule 10A NCAC 09 .2703 Criminal History Record Check Requirements for Child Care Providers that was revised and amended effective October 1, 2023. Read the entire rule at https://ncchildcare.ncdhhs.gov/Home/Child-Care-Commission/Rule-Changes MENTAL HEALTH FIRST AID TRAININGS: The North Carolina Association for the Education of Young Children (NCAEYC) in partnership with ITTI is planning several Mental Health First Aid trainings for child care administrators to be held between November 2023 and June 2024. To best organize where to hold the training, NCAEYC is asking directors to fill out a short form to see where interest falls across the state. After completing the form, please share the link to the form and/or the flyer with QR code with your network. EARLY CHILDHOOD EQUIVALENCY EXAM: The North Carolina Early Childhood Equivalency Exam is a new pathway option comparable to a NC Early Childhood Credential. Applicants who achieve a score of 80% or higher on the NC Early Childhood Equivalency Exam earn the new North Carolina Early Childhood Equivalency Certificate. This certificate is equivalent to a North Carolina Early Childhood Credential and will qualify the individual to be a lead teacher in an early childhood classroom. To take the exam, go to DCDEE Moodle and select Early Childhood Professional Development/Child Care and Development Fund (CCDF)/North Carolina Early Childhood Equivalency Exam. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. You can also complete training modules located in MOODLE platform, access provider's documents, and the child care rules and laws. At the end of this visit, a hand written visit summary report was completing, reviewed with you, and a copy left for your records. CONTACT INFORMATION: If you have any questions about today’s visit, my contact information is listed above. You may also contact Licensing Supervisor Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times