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Home › NC › East Flat Rock › Wncsource Hillandale Children'S Center
40 Preston Lane, East Flat Rock NC 28726 · License #45000348 · Center · Child Care Center
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10A NCAC 09 .0601 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2830 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 10/20/2025 Number Present: 18 Completed Date: 10/20/2025 Age: From 4 To 5 Total Minutes: 205 Time In: 10:20 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Ashley McCarl, Site Supervisor, accompanied me today. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, naptime, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-six percent (96%) as of 10/17/2025. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non-Profit Corporation, Western Carolina Community Action Inc., is current/active as of 10/17/2025. Permit type – Five Star Center License, issued 8/11/2025. Special Services/Restrictions – 1st shift (Daytime care), Meeting reduced ratios. The program is approved for NC Pre-K and Head Start. The last annual compliance visit was conducted on 11/7/2024. The last fire drill was practiced on 10/10/2025. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. Ms. Freeman reached out to the previous staff member and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not document to show that the drill was conducted every three (3) months. The last playground inspection was documented on 9/16/2025. The last fire inspection was approved on 5/27/2025. The last sanitation inspection was conducted on 5/6/2025 with four (4) demerits for a superior classification. The last lead water testing was completed 5/24/2024. The next testing is due on or before 5/24/2027. The last lead paint testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from the lead-based paint assessment requirements. The facility provided the appropriate documentation to show all buildings were built after 1978 and no lead-based paint was used in order to meet the building age exemption criteria per 10A NCAC 41C.1004. No additional action is required by the facility. The last asbestos testing was completed on 4/15/2024. The Clean Classrooms for Carolina Kids™ team determined that WCCA - HILLANDALE CHILDREN'S CENTER was exempt from asbestos inspection requirements. The facility provided the appropriate documentation to show all buildings were built after 1988 to meet the building age exemption criteria per 10A NCAC 41C .1003. No additional action is required by the facility. The Emergency Medical Care plan was posted and current. The approved curriculum for four-year-old children is Creative Curriculum. Upon arrival, I was greeted by Jalessa Johnson, Lead Teacher. The group of four-year-old children were engaged in free play with magnetic tiles, blocks, playdough, and as sewing activity to go with the clothing unit. At 10:34a, Ms. Johnson gave a thirty (30) minute warning to let children know that they would start cleaning up in thirty (30) minutes. At 10:40a, Ashley McCarl, Site Supervisor arrived to assist with the visit. While monitoring the indoor environment, I observe one (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. At 11:00a the group began cleaning up to prepare to go to the cafeteria for lunch. Lunch today consisted of toasted turkey and cheese sandwich, carrots, applesauce, and milk. Candice Freeman, Area Manager arrived at 12:00p to discuss the QRIS modernization. The group transitioned outdoors for gross motor play with shovels, sand, balls, and steppers. While outdoors, I observed the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. When outdoor play concluded, the class transitioned indoors at 1:00p to prepare for nap time. The children washed hands, used the restroom, get water to drink, and went to their cots. The staff turned off the lights and used natural lighting to light the room and played soft calming music. During nap time, the staff moved about the indoor environment supervise the children. If a child was having a hard time with resting the staff member sat down near them to read a story or rub their back. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was not reviewed today. The facilities NC Pre-K Site Monitoring Tool is due to be submitted to the local Contract Administrator by October 31st. Two (2) children files were monitored today. The classroom operates from 8:00 a.m. to 2:30 p.m. QRIS modernization discussion: During today’s visit an overview of section .3200 of the child care rules was provided. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. Education requirements were also reviewed. Based on today’s conversation the facility would like pursue Pathway #3- Accreditation and Head Start Pathway. We reviewed Pathway #3- Accreditation and Head Start Pathway. We discussed the facility having four (4) Head Start blended slots and fifteen (15) fully funded NC Pre-K slots the program may not be able to pursue the Accreditation and Head Start pathway. We discussed if the program is able to pursue Pathway #3, a Notice of Award or the Funding guidance Letter will need to be submitted, along with the Staff/child ratios form. Since only four (4) slots are Head Start, funded the program would need to provide detailed information stating how the whole program operates based on Head Start Performance Standards. An email was submitted to the policy unit during the visit requesting guidance as to whether or not the program can pursue pathway #3 with only four (4) Head Start funded slots. I will follow up with the program regarding the guidance I receive. I do strongly encourage you to look at pathway #1 and pathway #2 to see which pathway best fits the needs of the program should pathway #3 not be an option. The facility plans to apply for a rated license as soon as possible if they can pursue pathway #3. If the facility is unable to pursue pathway #3, they will plan to apply during the next six (6) month visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit or Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. .2820(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). .0604(u);.0302(d)(8) Technical assistance was provided as follows: Item #807- Outside, the felt barrier under the mulch and sand was exposed causing a trip hazard under the covered area on the playground. We discussed cutting the felt or burying the felt to prevent a child from tripping and being injured. Rule reference: 10A NCAC 09 .0601(a) Item #840- One (1) bottle of GooGone unlocked in the cabinet above the handwashing sink located in the classroom. We discussed that GooGone has multiple warnings and must be locked at all times. Ms. McCarl moved the Goo Gone to a locked closet during the visit. Rule Reference: 15A NCAC 18A.2820(b) Item #1811- The last shelter-in-place drill was practiced on 8/29/2025. The previous documented drill was 2/21/2025 (lockdown). When asked if a drill was conducted in May of 2025, the facility was sure one was conducted. The staff reached out to the previous staff member, and she stated that a lockdown drill was conducted in May she remembers doing it with the entire school. However, it was not documented to show that the drill was conducted every three (3) months. Rule Reference: 10A NCAC 09 .0604(u); .0302(d)(8) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/3/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Reminders: Review with staff to ensure all milk cartons are open when the children sit down for lunch at the tables. Ensure hallway restrooms the children use have a child handwashing poster posted. Review with staff continue to model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. DCDEE MOODLE: DCDEE has added a new training module about Child Development on the DCDEE Moodle Learning Platform. This is the first of several planned modules to support orientation and the health and safety training requirements. This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID is needed to access the Child Development Module. If you do not have an NCID, visit MYNCID.nc.gov to register for a free NCID account. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09.0604 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09.0605 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-91 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 4/22/2025 Number Present: 14 Completed Date: 4/22/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 10:10 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. A signed copy of the visit summary was left on-site with you. Upon arrival, the purpose of today’s visit was reviewed with you, Jaleesa Johnson Lead Teacher and Ashley McCarl, Site Supervisor. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Jaleesa Johnson, Lead Teacher and Ashley McCarl, Site Supervisor, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/7/2024. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions The last fire drill was practiced on 3/31/2025. The last emergency drill, lockdown drill, was practiced on 2/21/2025. The next emergency drill is due by 5/31/2025. The last fire inspection was approved on 8/8/2024. The program’s most recent sanitation inspection was completed on 8/22/2024 with six (6) demerits. The last lead water test was completed on 5/24/2024. The last lead paint and asbestos testing was completed on 4/22/2024. The Emergency Medical Care Plan is posted and was current and posted. During today’s visit, I observed the group four to five year olds engaged in free play with blocks, books, free art, and manipulatives. One (1) staff member was assisting children with free art as needed and the other staff member was observing and engaging in play with children. Both staff members were actively supervising the children. After free play, the children cleaned up and prepared for music and movement. Once all the children cleaned up, the children used the restroom and washed their hands. Then the group transitioned to the tables to wait for the staff to set up musical chairs. Musical chairs began at 10:45a one (1) staff member sat on the carpet near the children to help assist children and the other staff member controlled the music. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. After music and movement, the group transitioned to the restroom and the cafeteria for lunch. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria, will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff will need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Lunch today consisted of spaghetti, breadsticks, pintos, pears, and milk. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. During the previous visit on 11/7/2024, I stated that I would follow up on the 2024-2025 NC Pre-Kindergarten Site Monitoring tool during my next visit. We discussed that the Site Monitoring Tool is not required for the 2024-2025 fiscal year due to Tropical Storm Helene. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation of child care requirements was observed today: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered 10A NCAC 09 .0604(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. GS 110-91(6); .0605((i) Technical assistance was provided as follows: Item 812 While walking to the cafeteria, I observed four (4) electrical outlets uncovered in the hallways and in the cafeteria, I observed eight (8) electrical outlets uncovered. We discussed that all electrical outlets along the route the children take to the cafeteria will need to have a safety outlet plug. Ms. McCarl stated that she will get the safety outlet plugs ordered and installed. We also discussed that the staff need to keep some extras in their emergency bookbag for when they observe an outlet uncovered, they can correct it. I also suggested that they talk with the principal. Rule Reference: 10A NCAC 09.0604(c) Item 824 While monitoring outside, I observed the fence height was low due to the mulch washing and building up at the base of the fence. The fence measured three (3) feet eight (8) inches, and where the planter was against the fence the fence measured three (3) feet. The site supervisor moved the planter during the visit and submitted a workorder for the maintenance team. Rule reference: G.S. 110-91(6); 10A NCAC 09.0605(i) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 5/6/2025. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Lead Paint and Asbestos Testing- In April 2023, North Carolina enacted final rules 10A NCAC 41C .1001-1007 requiring all public schools and child care facilities to: Test for lead in drinking/cooking water (.1005 and .2816), Identify lead-based paint hazards (.1004), Identify asbestos hazards (.1003), Mitigate or restrict access to any identified hazards. Testing is required to be completed by May 31, 2025. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@ dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0901 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0508 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0901 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: BONNIE MATHIS Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 10 Completed Date: 5/14/2024 Age: From 4 To 5 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Upon arrival, the purpose of today’s visit was reviewed with you, Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor and Heather Brewer-Jones, Administrator. Your program currently operates with a Five (5) Star Rated License effective 6/8/2022. The permit restrictions were in compliance including first shift (daytime care), meeting reduced ratios. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor, Heather Brewer-Jones, Administrator, accompanied me today during the walk through and was available to assist with questions. The program’s annual compliance visit was conducted on 11/13/2023. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification ITS – SIDS Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions During today’s visit, I observed the children engaged in center play activity to include water play, art activities, block play and dramatic play. There were ten (10) children present with sixteen (16) enrolled. I observed adequate handwashing after water play, after toileting and before lunch was served. Due to rain, the children did not have outdoor play today. The children participated in a whole group music and moment activity. Breakfast today consisted on French toast, strawberries and milk. For lunch the children had tangerine chicken, brown rice, baked sweet potato, green beans, applesauce and milk. There were no food allergies or restrictions. The last fire drill was practiced on 4/4/24. The last emergency drill, lockdown drill, was practiced on 4/11/24. The last fire inspection was approved on 8/22/2023. The program’s most recent sanitation inspection was completed on 2/7/2024 with seven (7) demerits. The Emergency Preparedness and Response plan is current as of 1/4/24. The Emergency Medical Care Plan is posted and was updated in 1/4/24. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. There are no new staff members since the last annual compliance visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations of child care requirements were observed today: Violation Number Comment Rule 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. A planned indoor gross motor activity was not indicated on the activity plan as required. .0508(g)(3) 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. The snack menu was not dated. 10A NCAC 09 .0901(b) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu stated banana bread and strawberry cup. The children were served french toast, strawberries and milk. The food substitution was documented after the children was served the food. 10A NCAC 09 .0901(b) Technical Assistance for Correction Plan is provided as follows: Item # 525 – The snack menu was not dated. This was corrected during today’s visit. You stated the menu rotates each week and it only changes when a substitute is provided. Per rule, all menus must include a date. Item # 528 – Reminder to update the menu for any changes/substitutes prior to serving children. The lead teacher documented the change during today’s visit. The menu stated banana bread and strawberry cup. The children were served French toast, strawberries and milk. This was corrected during today’s visit. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. Item # 523 -We discussed an indoor gross motor activity must be documented on the schedule or activity plan when the children are unable to go outside due to inclement weather. The activity plan documented the outdoor gross motor activity for outside. Due to inclement weather the children did not go outside; therefore, an indoor gross motor activity is to be documented on the activity plan. We discussed you can have a planned list of indoor gross motor activities identified. This can be added to the activity plan or listed on the daily schedule to identify the indoor gross motor activities. 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS (g) The activity plan shall (3) include a daily gross motor activity that may occur indoors or outdoors. Corrective Action Plan: All violations are required to be corrected immediately. However, if at any time you are unable to correct all violations within the specified time frame, please send a written statement regarding those violations that were corrected and include a specific plan for correction of the remaining violations. Please be aware that any written information submitted by you regarding correction of violations documented during today’s visit would be considered as legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility’s license could be issued. The violations documented above must be corrected immediately. Send a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance Ms. Terry must receive your compliance statement by 5/28/2024. Email the compliance letter on signed letterhead or on the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call Ms. Terry at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, Ms. Terry must receive by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Falsification of any information may result in a revocation of your license. You must maintain at least 75% Compliance History for each 18-month period as required by G.S. 110-90(4) (c). Please note any violations cited today and during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Consultation was provided today as follows: -We discussed a layer of mulch will be needed before the children return to school on August 14th. Puddles of water on the playground was observed today. The facility does not have stationary equipment and uses portable equipment; however, surfacing is needed to assist with drainage needs. -CPR and First Aid is due for B. W. by June 3, 2024. Health and Safety training is due for A. M. by September, 2024. -You stated the last day for children is May 23rd. Reminder a fire drill will need to be conducted prior to May 23rd. You stated a fire drill is scheduled on Friday, May 17th. - We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. Also, be sure to take advantage of the preparation year assessment. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact Ms. Terry within thirty (30) days prior to the change. Failure to notify your licensing consultant, may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Challenging behaviors helpline can be reached at 1-888-600-1685 Option 1. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Bonnie Mathis, Licensing Supervisor and Ashley McCarl, Site Supervisor, during the visit. Ms. Brewer-Jones left before the monitoring visit was concluded. An electronic copy of the visit summary was left with you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0304 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/13/2023 Number Present: 15 Completed Date: 11/13/2023 Age: From 4 To 4 Total Minutes: 160 Time In: 10:40 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor was available during the visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. The facilities compliance history was reviewed prior to the visit on 11/8/2023 and reviewed with the administrator during the visit. The facilities compliance history was eighty-seven percent (87%). The North Carolina Secretary of State website was viewed prior to today’s visit. The Non-Profit Corporation, Western Carolina Community Action, Inc., is current/active as of 11/9/2023. The facility operates with a Five (5) Star Rated License, issued 6/8/2022 with restrictions as follows: first shift, meets enhanced space, meeting reduced ratios. The last annual compliance visit was conducted on 11/18/2022. The last fire drill was practiced on 10/10/2023. The last lockdown drill was practiced on 10/10/2023. The last playground inspection was documented on 11/9/2023. The last fire inspection was approved on 8/22/2023. The last sanitation inspection was conducted on 8/31/2023 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was reviewed on 8/11/2023. The approved curriculum for four-year-old children is Creative Curriculum. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. Upon arrival, I introduced myself to the Lead Teacher. The group of four year old children were engaged in gross motor play outdoors. While outdoors the children engaged in play with trikes, balls, books, hula hoops, balancing cups, and sit and spin toys. After gross motor play, the group transitioned indoors to put away their coats, and went straight to the carpet for group time. Ashley McCarl, Site Supervisor arrived to assist with the visit. After group time, the children washed their hands and sat at the table for lunch. Lunch today consisted of chicken and waffles, sweet potato fries, broccoli, peaches, and milk. Once lunch concluded, the children washed their hands and transitioned to their cots for nap time. The staff were actively supervising the children while meeting their individual needs. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files were monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was August 14, 2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three (3) times per year. You stated that you use Teaching Strategies, and Child Plus to communicate with parents. In addition, a newsletter is sent home to the parents which includes any information about the child’s day and any reminders. You verified that you incorporate family engagement by providing opportunities for parents to attend open house, home visits, families invited to the classroom for group time, Ready Rosie Spirit Week, and tree study scavenger hunt. There was three (3) staff files and two (2) children’s files monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. 15A NCAC 18A .2803(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. .2820(b) Technical assistance was provided as follows: Item # 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. 15A NCAC 18A .2803 HANDWASHING (b) Children shall wash hands upon arrival at the child care center; after each diaper change or visit to the toilet; before eating meals or snacks; before and after water play; after outdoor activity; and after handling animals or animal cages. Except for diapering and before eating meals or snacks, hand sanitizing products may be used in lieu of handwashing while children are outdoors if hands are washed upon returning indoors. - Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. I suggest consistently reviewing with children when to wash hands. Item #609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. 15A NCAC 18A .2803 HANDWASHING (a) Child Care operators shall instruct employees that handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Employees shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. The use of hand sanitizing products does not replace the requirement for handwashing. However, except for diapering, food preparation, and food service, hand sanitizing products may be used in lieu of handwashing while an employee is supervising children outdoors if hands are washed upon returning indoors. - All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. I suggest reviewing times to wash hands with all staff to ensure staff know when hand washing must take place. Item #840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. 15A NCAC 18A .2820 STORAGE (b) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. - Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. I suggest putting a sign on the filing cabinet to say keep locked at all times as a reminder. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/27/2023. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Today, we discussed the following: -We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. -Laminators must be store up five (5) feet or stored in a locked cabinet. If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1102 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/13/2023 Number Present: 15 Completed Date: 11/13/2023 Age: From 4 To 4 Total Minutes: 160 Time In: 10:40 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor was available during the visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. The facilities compliance history was reviewed prior to the visit on 11/8/2023 and reviewed with the administrator during the visit. The facilities compliance history was eighty-seven percent (87%). The North Carolina Secretary of State website was viewed prior to today’s visit. The Non-Profit Corporation, Western Carolina Community Action, Inc., is current/active as of 11/9/2023. The facility operates with a Five (5) Star Rated License, issued 6/8/2022 with restrictions as follows: first shift, meets enhanced space, meeting reduced ratios. The last annual compliance visit was conducted on 11/18/2022. The last fire drill was practiced on 10/10/2023. The last lockdown drill was practiced on 10/10/2023. The last playground inspection was documented on 11/9/2023. The last fire inspection was approved on 8/22/2023. The last sanitation inspection was conducted on 8/31/2023 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was reviewed on 8/11/2023. The approved curriculum for four-year-old children is Creative Curriculum. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. Upon arrival, I introduced myself to the Lead Teacher. The group of four year old children were engaged in gross motor play outdoors. While outdoors the children engaged in play with trikes, balls, books, hula hoops, balancing cups, and sit and spin toys. After gross motor play, the group transitioned indoors to put away their coats, and went straight to the carpet for group time. Ashley McCarl, Site Supervisor arrived to assist with the visit. After group time, the children washed their hands and sat at the table for lunch. Lunch today consisted of chicken and waffles, sweet potato fries, broccoli, peaches, and milk. Once lunch concluded, the children washed their hands and transitioned to their cots for nap time. The staff were actively supervising the children while meeting their individual needs. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files were monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was August 14, 2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three (3) times per year. You stated that you use Teaching Strategies, and Child Plus to communicate with parents. In addition, a newsletter is sent home to the parents which includes any information about the child’s day and any reminders. You verified that you incorporate family engagement by providing opportunities for parents to attend open house, home visits, families invited to the classroom for group time, Ready Rosie Spirit Week, and tree study scavenger hunt. There was three (3) staff files and two (2) children’s files monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. 15A NCAC 18A .2803(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. .2820(b) Technical assistance was provided as follows: Item # 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. 15A NCAC 18A .2803 HANDWASHING (b) Children shall wash hands upon arrival at the child care center; after each diaper change or visit to the toilet; before eating meals or snacks; before and after water play; after outdoor activity; and after handling animals or animal cages. Except for diapering and before eating meals or snacks, hand sanitizing products may be used in lieu of handwashing while children are outdoors if hands are washed upon returning indoors. - Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. I suggest consistently reviewing with children when to wash hands. Item #609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. 15A NCAC 18A .2803 HANDWASHING (a) Child Care operators shall instruct employees that handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Employees shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. The use of hand sanitizing products does not replace the requirement for handwashing. However, except for diapering, food preparation, and food service, hand sanitizing products may be used in lieu of handwashing while an employee is supervising children outdoors if hands are washed upon returning indoors. - All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. I suggest reviewing times to wash hands with all staff to ensure staff know when hand washing must take place. Item #840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. 15A NCAC 18A .2820 STORAGE (b) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. - Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. I suggest putting a sign on the filing cabinet to say keep locked at all times as a reminder. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/27/2023. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Today, we discussed the following: -We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. -Laminators must be store up five (5) feet or stored in a locked cabinet. If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1703 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/13/2023 Number Present: 15 Completed Date: 11/13/2023 Age: From 4 To 4 Total Minutes: 160 Time In: 10:40 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor was available during the visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. The facilities compliance history was reviewed prior to the visit on 11/8/2023 and reviewed with the administrator during the visit. The facilities compliance history was eighty-seven percent (87%). The North Carolina Secretary of State website was viewed prior to today’s visit. The Non-Profit Corporation, Western Carolina Community Action, Inc., is current/active as of 11/9/2023. The facility operates with a Five (5) Star Rated License, issued 6/8/2022 with restrictions as follows: first shift, meets enhanced space, meeting reduced ratios. The last annual compliance visit was conducted on 11/18/2022. The last fire drill was practiced on 10/10/2023. The last lockdown drill was practiced on 10/10/2023. The last playground inspection was documented on 11/9/2023. The last fire inspection was approved on 8/22/2023. The last sanitation inspection was conducted on 8/31/2023 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was reviewed on 8/11/2023. The approved curriculum for four-year-old children is Creative Curriculum. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. Upon arrival, I introduced myself to the Lead Teacher. The group of four year old children were engaged in gross motor play outdoors. While outdoors the children engaged in play with trikes, balls, books, hula hoops, balancing cups, and sit and spin toys. After gross motor play, the group transitioned indoors to put away their coats, and went straight to the carpet for group time. Ashley McCarl, Site Supervisor arrived to assist with the visit. After group time, the children washed their hands and sat at the table for lunch. Lunch today consisted of chicken and waffles, sweet potato fries, broccoli, peaches, and milk. Once lunch concluded, the children washed their hands and transitioned to their cots for nap time. The staff were actively supervising the children while meeting their individual needs. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files were monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was August 14, 2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three (3) times per year. You stated that you use Teaching Strategies, and Child Plus to communicate with parents. In addition, a newsletter is sent home to the parents which includes any information about the child’s day and any reminders. You verified that you incorporate family engagement by providing opportunities for parents to attend open house, home visits, families invited to the classroom for group time, Ready Rosie Spirit Week, and tree study scavenger hunt. There was three (3) staff files and two (2) children’s files monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. 15A NCAC 18A .2803(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. .2820(b) Technical assistance was provided as follows: Item # 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. 15A NCAC 18A .2803 HANDWASHING (b) Children shall wash hands upon arrival at the child care center; after each diaper change or visit to the toilet; before eating meals or snacks; before and after water play; after outdoor activity; and after handling animals or animal cages. Except for diapering and before eating meals or snacks, hand sanitizing products may be used in lieu of handwashing while children are outdoors if hands are washed upon returning indoors. - Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. I suggest consistently reviewing with children when to wash hands. Item #609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. 15A NCAC 18A .2803 HANDWASHING (a) Child Care operators shall instruct employees that handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Employees shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. The use of hand sanitizing products does not replace the requirement for handwashing. However, except for diapering, food preparation, and food service, hand sanitizing products may be used in lieu of handwashing while an employee is supervising children outdoors if hands are washed upon returning indoors. - All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. I suggest reviewing times to wash hands with all staff to ensure staff know when hand washing must take place. Item #840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. 15A NCAC 18A .2820 STORAGE (b) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. - Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. I suggest putting a sign on the filing cabinet to say keep locked at all times as a reminder. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/27/2023. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Today, we discussed the following: -We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. -Laminators must be store up five (5) feet or stored in a locked cabinet. If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2830 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/13/2023 Number Present: 15 Completed Date: 11/13/2023 Age: From 4 To 4 Total Minutes: 160 Time In: 10:40 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor was available during the visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. The facilities compliance history was reviewed prior to the visit on 11/8/2023 and reviewed with the administrator during the visit. The facilities compliance history was eighty-seven percent (87%). The North Carolina Secretary of State website was viewed prior to today’s visit. The Non-Profit Corporation, Western Carolina Community Action, Inc., is current/active as of 11/9/2023. The facility operates with a Five (5) Star Rated License, issued 6/8/2022 with restrictions as follows: first shift, meets enhanced space, meeting reduced ratios. The last annual compliance visit was conducted on 11/18/2022. The last fire drill was practiced on 10/10/2023. The last lockdown drill was practiced on 10/10/2023. The last playground inspection was documented on 11/9/2023. The last fire inspection was approved on 8/22/2023. The last sanitation inspection was conducted on 8/31/2023 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was reviewed on 8/11/2023. The approved curriculum for four-year-old children is Creative Curriculum. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. Upon arrival, I introduced myself to the Lead Teacher. The group of four year old children were engaged in gross motor play outdoors. While outdoors the children engaged in play with trikes, balls, books, hula hoops, balancing cups, and sit and spin toys. After gross motor play, the group transitioned indoors to put away their coats, and went straight to the carpet for group time. Ashley McCarl, Site Supervisor arrived to assist with the visit. After group time, the children washed their hands and sat at the table for lunch. Lunch today consisted of chicken and waffles, sweet potato fries, broccoli, peaches, and milk. Once lunch concluded, the children washed their hands and transitioned to their cots for nap time. The staff were actively supervising the children while meeting their individual needs. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files were monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was August 14, 2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three (3) times per year. You stated that you use Teaching Strategies, and Child Plus to communicate with parents. In addition, a newsletter is sent home to the parents which includes any information about the child’s day and any reminders. You verified that you incorporate family engagement by providing opportunities for parents to attend open house, home visits, families invited to the classroom for group time, Ready Rosie Spirit Week, and tree study scavenger hunt. There was three (3) staff files and two (2) children’s files monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. 15A NCAC 18A .2803(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. .2820(b) Technical assistance was provided as follows: Item # 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. 15A NCAC 18A .2803 HANDWASHING (b) Children shall wash hands upon arrival at the child care center; after each diaper change or visit to the toilet; before eating meals or snacks; before and after water play; after outdoor activity; and after handling animals or animal cages. Except for diapering and before eating meals or snacks, hand sanitizing products may be used in lieu of handwashing while children are outdoors if hands are washed upon returning indoors. - Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. I suggest consistently reviewing with children when to wash hands. Item #609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. 15A NCAC 18A .2803 HANDWASHING (a) Child Care operators shall instruct employees that handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Employees shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. The use of hand sanitizing products does not replace the requirement for handwashing. However, except for diapering, food preparation, and food service, hand sanitizing products may be used in lieu of handwashing while an employee is supervising children outdoors if hands are washed upon returning indoors. - All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. I suggest reviewing times to wash hands with all staff to ensure staff know when hand washing must take place. Item #840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. 15A NCAC 18A .2820 STORAGE (b) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. - Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. I suggest putting a sign on the filing cabinet to say keep locked at all times as a reminder. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/27/2023. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Today, we discussed the following: -We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. -Laminators must be store up five (5) feet or stored in a locked cabinet. If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .3009 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/13/2023 Number Present: 15 Completed Date: 11/13/2023 Age: From 4 To 4 Total Minutes: 160 Time In: 10:40 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor was available during the visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. The facilities compliance history was reviewed prior to the visit on 11/8/2023 and reviewed with the administrator during the visit. The facilities compliance history was eighty-seven percent (87%). The North Carolina Secretary of State website was viewed prior to today’s visit. The Non-Profit Corporation, Western Carolina Community Action, Inc., is current/active as of 11/9/2023. The facility operates with a Five (5) Star Rated License, issued 6/8/2022 with restrictions as follows: first shift, meets enhanced space, meeting reduced ratios. The last annual compliance visit was conducted on 11/18/2022. The last fire drill was practiced on 10/10/2023. The last lockdown drill was practiced on 10/10/2023. The last playground inspection was documented on 11/9/2023. The last fire inspection was approved on 8/22/2023. The last sanitation inspection was conducted on 8/31/2023 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was reviewed on 8/11/2023. The approved curriculum for four-year-old children is Creative Curriculum. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. Upon arrival, I introduced myself to the Lead Teacher. The group of four year old children were engaged in gross motor play outdoors. While outdoors the children engaged in play with trikes, balls, books, hula hoops, balancing cups, and sit and spin toys. After gross motor play, the group transitioned indoors to put away their coats, and went straight to the carpet for group time. Ashley McCarl, Site Supervisor arrived to assist with the visit. After group time, the children washed their hands and sat at the table for lunch. Lunch today consisted of chicken and waffles, sweet potato fries, broccoli, peaches, and milk. Once lunch concluded, the children washed their hands and transitioned to their cots for nap time. The staff were actively supervising the children while meeting their individual needs. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files were monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was August 14, 2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three (3) times per year. You stated that you use Teaching Strategies, and Child Plus to communicate with parents. In addition, a newsletter is sent home to the parents which includes any information about the child’s day and any reminders. You verified that you incorporate family engagement by providing opportunities for parents to attend open house, home visits, families invited to the classroom for group time, Ready Rosie Spirit Week, and tree study scavenger hunt. There was three (3) staff files and two (2) children’s files monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. 15A NCAC 18A .2803(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. .2820(b) Technical assistance was provided as follows: Item # 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. 15A NCAC 18A .2803 HANDWASHING (b) Children shall wash hands upon arrival at the child care center; after each diaper change or visit to the toilet; before eating meals or snacks; before and after water play; after outdoor activity; and after handling animals or animal cages. Except for diapering and before eating meals or snacks, hand sanitizing products may be used in lieu of handwashing while children are outdoors if hands are washed upon returning indoors. - Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. I suggest consistently reviewing with children when to wash hands. Item #609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. 15A NCAC 18A .2803 HANDWASHING (a) Child Care operators shall instruct employees that handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Employees shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. The use of hand sanitizing products does not replace the requirement for handwashing. However, except for diapering, food preparation, and food service, hand sanitizing products may be used in lieu of handwashing while an employee is supervising children outdoors if hands are washed upon returning indoors. - All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. I suggest reviewing times to wash hands with all staff to ensure staff know when hand washing must take place. Item #840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. 15A NCAC 18A .2820 STORAGE (b) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. - Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. I suggest putting a sign on the filing cabinet to say keep locked at all times as a reminder. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/27/2023. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Today, we discussed the following: -We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. -Laminators must be store up five (5) feet or stored in a locked cabinet. If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: WNCSOURCE HILLANDALE CHILDREN'S CENTER Facility ID: 45000348 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 11/13/2023 Number Present: 15 Completed Date: 11/13/2023 Age: From 4 To 4 Total Minutes: 160 Time In: 10:40 AM Time Out: 01:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Betsy Washington, Lead Teacher and Ashley McCarl, Site Supervisor was available during the visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Ashley McCarl, Site Supervisor, during the visit. An electronic signed copy of the visit summary was electronically emailed to you. The facilities compliance history was reviewed prior to the visit on 11/8/2023 and reviewed with the administrator during the visit. The facilities compliance history was eighty-seven percent (87%). The North Carolina Secretary of State website was viewed prior to today’s visit. The Non-Profit Corporation, Western Carolina Community Action, Inc., is current/active as of 11/9/2023. The facility operates with a Five (5) Star Rated License, issued 6/8/2022 with restrictions as follows: first shift, meets enhanced space, meeting reduced ratios. The last annual compliance visit was conducted on 11/18/2022. The last fire drill was practiced on 10/10/2023. The last lockdown drill was practiced on 10/10/2023. The last playground inspection was documented on 11/9/2023. The last fire inspection was approved on 8/22/2023. The last sanitation inspection was conducted on 8/31/2023 with six (6) demerits for a superior classification. The Emergency Medical Care plan was posted and current. The Emergency Preparedness and Response plan was reviewed on 8/11/2023. The approved curriculum for four-year-old children is Creative Curriculum. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. Upon arrival, I introduced myself to the Lead Teacher. The group of four year old children were engaged in gross motor play outdoors. While outdoors the children engaged in play with trikes, balls, books, hula hoops, balancing cups, and sit and spin toys. After gross motor play, the group transitioned indoors to put away their coats, and went straight to the carpet for group time. Ashley McCarl, Site Supervisor arrived to assist with the visit. After group time, the children washed their hands and sat at the table for lunch. Lunch today consisted of chicken and waffles, sweet potato fries, broccoli, peaches, and milk. Once lunch concluded, the children washed their hands and transitioned to their cots for nap time. The staff were actively supervising the children while meeting their individual needs. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. A selection of files were monitored for completed health assessments and developmental screenings. You stated you have completed the developmental screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The first day of school was August 14, 2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held three (3) times per year. You stated that you use Teaching Strategies, and Child Plus to communicate with parents. In addition, a newsletter is sent home to the parents which includes any information about the child’s day and any reminders. You verified that you incorporate family engagement by providing opportunities for parents to attend open house, home visits, families invited to the classroom for group time, Ready Rosie Spirit Week, and tree study scavenger hunt. There was three (3) staff files and two (2) children’s files monitored during today’s visit. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. 15A NCAC 18A .2803(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. .2820(b) Technical assistance was provided as follows: Item # 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. 15A NCAC 18A .2803 HANDWASHING (b) Children shall wash hands upon arrival at the child care center; after each diaper change or visit to the toilet; before eating meals or snacks; before and after water play; after outdoor activity; and after handling animals or animal cages. Except for diapering and before eating meals or snacks, hand sanitizing products may be used in lieu of handwashing while children are outdoors if hands are washed upon returning indoors. - Upon arrival into the classroom from outdoors, the children did not wash hands prior to group time. When the children arrived in the classroom from outdoors, they put away their coats in their cubbies, and went straight to the carpet for group time without washing hands. I suggest consistently reviewing with children when to wash hands. Item #609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and/or after handling soiled items. 15A NCAC 18A .2803 HANDWASHING (a) Child Care operators shall instruct employees that handwashing is the single most important line of defense in preventing the transmission of disease-causing organisms. Employees shall wash hands upon reporting for work; before and after handling food; before bottle feeding or serving to other children; before handling clean utensils or equipment; after toileting or handling of body fluids (e.g., saliva, nasal secretions, vomitus, feces, urine, blood, secretions from sores, pustulant discharge); after diaper changing; after handling soiled items such as garbage, mops, cloths and clothing; after being outdoors; after handling animals or animal cages; and after removing disposable gloves. The use of hand sanitizing products does not replace the requirement for handwashing. However, except for diapering, food preparation, and food service, hand sanitizing products may be used in lieu of handwashing while an employee is supervising children outdoors if hands are washed upon returning indoors. - All staff did not wash their hands upon arrival into the classroom form outdoor play. The lead teacher arrived in the classroom from outdoor play put away her coat and went straight to the carpet to begin group time without washing hands. I suggest reviewing times to wash hands with all staff to ensure staff know when hand washing must take place. Item #840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. 15A NCAC 18A .2820 STORAGE (b) All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled shall be kept in its original container or in another labeled container, used according to the manufacturer's instructions and stored in a locked storage room or cabinet when not in use. Locked storage rooms and cabinets shall include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices shall be kept out of the reach of a child and shall not be stored in the lock. Toxic substances shall be stored below or separate from medications and food. Any product not listed above, which is labeled "keep out of reach of children" without any other warnings, shall be kept inaccessible to children when not in use, but is not required to be kept in locked storage. The product shall be considered inaccessible to children when stored on a shelf or in an unlocked cabinet that is mounted a minimum vertical distance of five feet above the finished floor. - Aerosol can of room spray was located in the unlocked top drawer on the filing cabinet. Goo Gone was located in an unlocked cabinet beside the storage closet. The staff corrected this during the visit. I suggest putting a sign on the filing cabinet to say keep locked at all times as a reminder. Corrective Action Plan: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Date of visit • Violation item number • Statement of compliance I must receive your compliance statement by 11/27/2023. Email the compliance letter on signed letterhead or in the email identifying your facility name, ID#, name and position to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email karla.terry@dhhs.nc.gov, if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: Today, we discussed the following: -We discussed that you are a part of Cohort 2 for rated license reassessments. The program’s year of preparation will begin 7/1/2024 and end 6/30/2025. The assessment year will begin 7/1/2025 and end 6/30/2026. We discussed that each staff member will need to update their WORKS account to reflect their most recently completed education. -Laminators must be store up five (5) feet or stored in a locked cabinet. If you have any questions or concerns regarding the Stabilization Grant, please contact Kaitlyn Marshall, Child Care Consultant, at 828-713-8192 or email kaitlyn.marshall@dhhs.nc.gov. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Child Care Rule 10A NCAC 09 .2830 MAINTAINING THE STAR RATING (a)A representative of the Division may make announced or unannounced visits to facilities to assess on-going compliance with the requirements of a star rating after it has been issued. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Failure to maintain the same education point level may result in a violation of the above rule reference and may result in a reduction of stars. Child Care Rule 10A NCAC 09 .2830 (c) If employment-related changes occur at a facility that result in the operator not complying with the standards in the Section for the star rating issued, the operator shall correct the noncompliance within 120 days. If the operator does not correct the noncompliance within 120 days, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any licensing visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at karla.terry@dhhs.nc.gov or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at bonnie.mathis@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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