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Home › NC › Durham › Tendercare Learning Center
3617 Duke Homestead Road, Durham NC 27704 · License #32001166 · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0606 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: KIA REID Operation Type: Center Case Number: 0326-228L Visit Date: 3/26/2026 Number Present: 10 Completed Date: 3/26/2026 Age: From 0 To 9 Total Minutes: 135 Time In: 10:00 AM Time Out: 11:30 AM Time In: 01:30 PM Time Out: 02:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Tilda Allen, Director assisted me with the visit. Upon arrival, I was greeted by Annie Hall, Assistant Director. Tilda Allen, Director is an administrator of another facility and was called. Ms. Allen arrived a short time later. I completed a general walk-through of two (2) classrooms. There were two (2) staff, and ten (10) children present during the visit. Children throughout the facility were participating in circle time, center activities, transitions and personal care routines. Infants and toddlers were observed in free play activities with their teacher, sleeping, and eating lunch. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, use of adequate/approved space, permit restrictions, and program records were monitored. The License and emergency care plan were posted. During today’s visit, I discussed the allegations with the director and staff. They were each given an opportunity to provide information surrounding the allegations. ALLEGATION There are concerns regarding incident reporting and supervision. Based on the information provided, a parent contacted the facility to report scratches that were observed after the child arrived home. A meeting was held with the assistant director to address the concern. During the meeting, the child’s behavior while at the program was discussed. The child was non-verbal and would at times grab other children around the neck, take food from plates during meals, and take toys from peers while playing. When other children didn’t like this behavior, they would sometimes respond with hitting. The teacher would redirect and remind them that hitting is not allowed. Ms. Hall assured the parent that no one was harming the child while in care. The child did not return to the program after the meeting. Ms. Allen stated that when parent concerns arise, they communicate directly with parents in an effort to address and resolve the issues. The teacher of the classroom for three-year-old children stated that she used simple sign-language to communicate with the child (more, eat) and talking to the child concerning needs or wants, the child responding by pointing. She indicated the child was making progress and beginning to participate more and following the routine. However, the routine was sometimes disrupted due to the child’s absences. The child’s mother was reminded of the importance of consistent attendance, as maintaining a routine had a positive impact on the child’s behavior. A daily child care health check is completed for each child daily upon arrival. On 2/7/26 it was documented there was a scratches on the child’s face. On 3/4/26 it was documented the child and sibling came in with scratches on their faces. The parent was aware of the scratches. The following information was consistent during the interviews. -No one observed scratches while the child was at school. -If a child receives an injury at the center parents are called immediately and incident reports are completed. -There are cameras in the facility, however they are live feed only. I observed the classroom for children three years of age. The children were playing in centers, engaged in music and movement, preparing for outdoor play, and eating lunch. The teacher notified the children when it was time to transition to outdoor play. The children cleaned their areas and prepared for outdoor play. When arriving back inside the children washed hands, drank water, and participated in circle time discussing feelings. While participating in group play the children maintained positive interactions. During the observation the teacher maintained a caring environment, talking with the children on their level, and was attentive to their needs. I observed no concerns regarding supervision during the observation. The incident reports reviewed showed only minor bumps associated with routine trips or falls. I had no concerns about the types of injuries documented. The one violation observed was not related to the allegations. The violation was corrected during the visit. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in the crib with a blanket. 10A NCAC 09 .0606(a) Your compliance history prior to today’s visit was 94%. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. INVESTIGATION STATUS Based on my observations and staff interviews, I was unable to determine whether lapses in compliance with the Child Care Requirements have occurred, therefore the concerns related to incident reporting and supervision have been UNSUBSTANTIATED. TECHNICAL ASSISTANCE -To maintain a safe sleep environment nothing should be in the crib while infants are sleeping. -One of the biggest challenges that early childhood educators and administrators face is children’s behavior. Often these behaviors are developmentally appropriate, however, some behaviors can be difficult for a teacher to manage. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promote children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Early Years; they can be reached at (919) 403-6950. Contact me at (919) 819-9378, Kia.Reid@dhhs.nc.gov or Holli Hemby, Supervisor, 919-819-9363, Holli.Hemby@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: KIA REID Operation Type: Center Case Number: 0326-228L Visit Date: 3/26/2026 Number Present: 10 Completed Date: 3/26/2026 Age: From 0 To 9 Total Minutes: 135 Time In: 10:00 AM Time Out: 11:30 AM Time In: 01:30 PM Time Out: 02:15 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Tilda Allen, Director assisted me with the visit. Upon arrival, I was greeted by Annie Hall, Assistant Director. Tilda Allen, Director is an administrator of another facility and was called. Ms. Allen arrived a short time later. I completed a general walk-through of two (2) classrooms. There were two (2) staff, and ten (10) children present during the visit. Children throughout the facility were participating in circle time, center activities, transitions and personal care routines. Infants and toddlers were observed in free play activities with their teacher, sleeping, and eating lunch. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, use of adequate/approved space, permit restrictions, and program records were monitored. The License and emergency care plan were posted. During today’s visit, I discussed the allegations with the director and staff. They were each given an opportunity to provide information surrounding the allegations. ALLEGATION There are concerns regarding incident reporting and supervision. Based on the information provided, a parent contacted the facility to report scratches that were observed after the child arrived home. A meeting was held with the assistant director to address the concern. During the meeting, the child’s behavior while at the program was discussed. The child was non-verbal and would at times grab other children around the neck, take food from plates during meals, and take toys from peers while playing. When other children didn’t like this behavior, they would sometimes respond with hitting. The teacher would redirect and remind them that hitting is not allowed. Ms. Hall assured the parent that no one was harming the child while in care. The child did not return to the program after the meeting. Ms. Allen stated that when parent concerns arise, they communicate directly with parents in an effort to address and resolve the issues. The teacher of the classroom for three-year-old children stated that she used simple sign-language to communicate with the child (more, eat) and talking to the child concerning needs or wants, the child responding by pointing. She indicated the child was making progress and beginning to participate more and following the routine. However, the routine was sometimes disrupted due to the child’s absences. The child’s mother was reminded of the importance of consistent attendance, as maintaining a routine had a positive impact on the child’s behavior. A daily child care health check is completed for each child daily upon arrival. On 2/7/26 it was documented there was a scratches on the child’s face. On 3/4/26 it was documented the child and sibling came in with scratches on their faces. The parent was aware of the scratches. The following information was consistent during the interviews. -No one observed scratches while the child was at school. -If a child receives an injury at the center parents are called immediately and incident reports are completed. -There are cameras in the facility, however they are live feed only. I observed the classroom for children three years of age. The children were playing in centers, engaged in music and movement, preparing for outdoor play, and eating lunch. The teacher notified the children when it was time to transition to outdoor play. The children cleaned their areas and prepared for outdoor play. When arriving back inside the children washed hands, drank water, and participated in circle time discussing feelings. While participating in group play the children maintained positive interactions. During the observation the teacher maintained a caring environment, talking with the children on their level, and was attentive to their needs. I observed no concerns regarding supervision during the observation. The incident reports reviewed showed only minor bumps associated with routine trips or falls. I had no concerns about the types of injuries documented. The one violation observed was not related to the allegations. The violation was corrected during the visit. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. An infant was asleep in the crib with a blanket. 10A NCAC 09 .0606(a) Your compliance history prior to today’s visit was 94%. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. INVESTIGATION STATUS Based on my observations and staff interviews, I was unable to determine whether lapses in compliance with the Child Care Requirements have occurred, therefore the concerns related to incident reporting and supervision have been UNSUBSTANTIATED. TECHNICAL ASSISTANCE -To maintain a safe sleep environment nothing should be in the crib while infants are sleeping. -One of the biggest challenges that early childhood educators and administrators face is children’s behavior. Often these behaviors are developmentally appropriate, however, some behaviors can be difficult for a teacher to manage. Providing technical assistance, coaching and professional development for staff to prevent and address these challenging behaviors, as well as promote children’s social competence can be beneficial. If you would like assistance with dealing with challenging behaviors of children in your care, you can contact a Healthy Social Behavior Specialist at Early Years; they can be reached at (919) 403-6950. Contact me at (919) 819-9378, Kia.Reid@dhhs.nc.gov or Holli Hemby, Supervisor, 919-819-9363, Holli.Hemby@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 2/18/2026 Number Present: 5 Completed Date: 2/18/2026 Age: From 1 To 4 Total Minutes: 110 Time In: 10:00 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor child care requirements during your routine unannounced visit. You Tilda Allen, Owner/Director, assisted me with the visit. Your program currently operates with a three-star license issued March 16, 2018, earning four (4) points in Staff Education, two (2) points in Program Standards and one (1) Quality Point. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today; all indoor and outdoor areas were monitored. Children throughout the facility were participating in personal care routines, free play in activity areas, group time, transitions, and eating lunch. INSPECTIONS *The last annual compliance visit was conducted on July 22, 2025. *The sanitation inspection was completed February 10, 2026, with a “Superior” classification. *The last fire inspection was completed on November 24, 2025, and the facility is approved for daytime care only. *The last documented playground inspection and fire drill were both completed on January 7, 2026. *The last shelter-in-place drill was completed on December 23, 2025. Two violations were observed today and must be corrected immediately. The violations are as follows: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a child that was injured on 11/3/25. .0802 (e) 1952 A copy of the incident report was not given to the parent. A child was injured on 11/3/25 and the incident report was not given to the parent. .0802(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The program’s compliance history was 92% as of 2/16/26. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before March 4, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how the violations were corrected. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the letter to: Kia.Reid@dhhs.nc.gov and include the following information. -Name, position -Facility name -Facility ID number -Signature TECHNICAL ASSISTANCE Per the incident log a child was injured (not requiring medical attention) on 11-3-25 and the incident report was not completed. Proper documentation of incident reports ensures that injuries are addressed appropriately, parents are informed in a timely manner, and there is a record of what occurred. STAFF RECORDS I monitored staff files for criminal background qualifying letters, current CPR/First Aid, and SIDS training. On-going training hours will be monitored on the next annual compliance visit. CONSULTATION AUTOMATED BACKGROUND CHECK MONITORING SYSTEM North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: •See the real-time background check status of staff members. •Run a printable report of the staff roster to assist with compliance visits. •See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. REMINDERS The following requirements will come due in the near future; please make arrangements to complete the items before the deadline. *CPR and First Aid training will expire in August 2026 for all staff. *The qualification letter for B. Scarlette will expire on 10/1/26. Your paperwork for the 5-year re-check can be submitted six months prior to the expiration of the qualification letter. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at (919) 819-9378, Kia.Reid@dhhs.nc.com or Holli Hemby, Supervisor, 919-819-9363, Holli.Hemby@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/21/2025 Number Present: 7 Completed Date: 7/21/2025 Age: From 0 To 4 Total Minutes: 145 Time In: 10:00 AM Time Out: 12:10 PM Time In: 02:30 PM Time Out: 02:45 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor child care requirements during your annual compliance visit. This documentation was reviewed with Tilda Allen, Director, and a copy was given to her at the conclusion of the visit. Upon arrival, I was greeted by the owner and director. I completed a general walk through of the indoor and outdoor areas. Children throughout the facility were participating in personal care routines, free play of indoor areas, circle time, eating lunch and preparing for nap. CURRENT LICENSE STATUS Currently this program operates with a three-star license issued March 16, 2018, earning four (4) points in Staff Education, two (2) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted on August 1, 2024. *The sanitation inspection was completed April 28, 2025, with a “Superior” classification. *The last fire inspection was completed on November 11, 2024, and the facility is approved for daytime care only. *The last documented fire drill and playground inspection were both completed on July 9, 2025. *The last documented lockdown drill was conducted on June 30, 2025. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. The feeding schedules for the three infants enrolled were not modified as their needs changed. 10 NCAC 09 .0902(a) 721 All equipment and furnishings were not in good repair. The playground equipment was covered in tree sap and dirt. G.S. 110-91(6); .0601(b) 886 The temperature in a room where infants aged 12 months or younger where sleeping exceeded 75 degrees. There was not a device in the infant classroom to monitor the temperature. .0606(a)(5) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. The emergency information for one child currently enrolled was last completed on 10/29/21. .0802(c)(1) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 4, 2025. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the facility was 94%. According to NC General Statute 110-90 (4) (d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. TECHNICAL ASSISTANCE -The thermostat for the center is located just outside of the infant classroom and read 76/77 degrees. I explained to Ms. Hall that she would need to place a wall thermometer in the area where the infants sleep to capture the correct temperature in the classroom. Overheating is a risk factor for SIDS, therefore the room temperature where the infant sleeps should not exceed 75 degrees. -The feeding schedule must be updated whenever there are feeding changes for children under 15 months. -The emergency information on the children’s application must be updated annually. ANNUAL COMPLIANCE RECORDS Six children’s records were monitored. The staff and training worksheets were received prior to the visit. There have not been new staff hired since the routine unannounced visit conducted on 1/31/2. Two existing staff files were monitored. The on-going training requirements were monitored from August 24-July 25 and was in compliance. Ms. Allen stated that no incident or accident reports have been written since the last AC visit, and medication is not administered. REMINDERS The following requirements will come due in the near future; please make arrangements to complete the items before the deadline. *The qualification letter expiration dates are listed below for the following staff. Remember your paperwork for the 5-year re-check can be submitted six months prior to the expiration of the qualification letter. -A. Hall 10/5/25 -T. Allen 10/5/25 *You must obtain a fire inspection by 11/11/25. The facility must obtain a fire inspection within twelve months of the previous inspection as per Child Care Rule .0304(a). *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0606 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 8/1/2024 Number Present: 12 Completed Date: 8/1/2024 Age: From 0 To 4 Total Minutes: 200 Time In: 09:40 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor child care requirements during your annual compliance visit. This documentation was reviewed with the owner/director, Tilda Allen, and a copy was given to her at the conclusion of the visit. Upon arrival, I was greeted by Ms. Allen. We completed a general walk through of the indoor and outdoor areas. Children throughout the facility were participating in personal care routines, free play activities in their classrooms, and circle time. CURRENT LICENSE STATUS Currently this program operates with a three-star license issued March 16, 2018, earning four (4) points in Staff Education, two (2) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted on August 9, 2023. *The sanitation inspection was completed January 4, 2024, with a “Superior” classification. *The last fire inspection was completed on October 27, 2023, and the facility is approved for daytime care only. *The last documented outdoor inspection was completed on July 23, 2024. *The last fire drill was conducted on July 23, 2024. *The last documented shelter-in-place drill was conducted on June 28, 2024. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 891 The safe sleep policy did not contain the required information. The safe sleep policy given to the parent's of the infant enrolled did not contain the required information. 10A NCAC 09 .0606(a)(1-8) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for one child currently enrolled. .0801(a)(7) 1314 Emergency information did not name child's health care professional. This was not on file for one child currently enrolled. .0802(c)(2) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. One child currently enrolled did not have this information on file. Two forms had expired for two children currently enrolled. .1005(b)(4) 1912 The written feeding plan did not include the type of milk, formula or food and/or the frequency of the feedings. The feeding schedule on file for the infant was not completed by the parent. .0902(a) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 15, 2024. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the facility was 90%. According to NC General Statute 110-90 (4) (d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. TECHNICAL ASSISTANCE -The feeding schedule must be completed by the parent so each staff member will know what and when to feed the child. -The emergency information on the children’s application and the travel authorization form to play outside of the fenced area must be updated annually. -I suggested that the files include the updated children's staff file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit, as well as periodically during the year. The updated children’s and staff checklist was given to Ms. Allen. ANNUAL COMPLIANCE RECORDS Five children’s records were monitored. The staff and training worksheets were received prior to the visit. There has not been new staff hired since a routine unannounced visit was conducted on 1/31/24. All existing staff files were monitored. The on-going training requirements were monitored from August 23-24 and was in compliance. Ms. Allen stated that no incident or accident reports have been written since the last AC visit. CONSULTATION -Ms. Allen has handwritten updates on her EPR Plan. I explained that she must enter all information for the EPR Plan in this portal rmp.nc.gov/portal/. The EPR Plan must be reviewed annually as per Child Care Rule .1714(e). -I left the following forms for the provider's use; discipline policy, ITS-SIDS policy, Staff and Children's file checklist. These forms can be found under the "provider tab" on the DCDEE website. CHILD CARE HEALTH CONSULTANT If you need information on health-related concerns, please reach out to our new Child Care Health Consultant Ellie Morris. Her contact information is below. morrise@email.unc.edu, (919) 809-9645 REMINDERS The following requirements will come due in the near future; please make arrangements to complete the items before the deadline. *The CPR and First Aid training for all staff will expire on 8/25/24. *Your fire inspection must be completed by 10/27/24. The facility must obtain a fire inspection within twelve months of the previous inspection as per Child Care Rule .0304(a). *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0902 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 1/31/2024 Number Present: 7 Completed Date: 1/31/2024 Age: From 0 To 3 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Upon arrival the owner greeted me. The director arrived at 9:50 am. The purpose of today’s unannounced visit was to monitor child care requirements during a Routine Unannounced visit. The last Annual Compliance visit was conducted on 8/9/23. This facility was issued a three-star license on 3/16/18. The compliance history for this center for the previous eighteen-month timeframe was 90%. All indoor licensed space and the outdoor environment were monitored today. OBSERVATIONS: Upon arrival all 7 children (ages 0 to 3) were in classroom space #1/2 eating breakfast. After breakfast the children separated into two groups. I observed both groups of children playing in child care space. The children were occupying classroom space #1/2 and classroom space #5. STAFF: The director stated that no new staff had been hired at this location. By reviewing information documented during the 8/9/23 Annual Compliance visit, it was determined that the staff had current CPR, First Aid, and IT’S SIDS training, along with current Criminal Record Check clearance. The director stated that the center had not been successful in hiring additional staff. ADMINISTRATOR: I asked the director to let me know if she changes her daily work schedule for this location. I explained that I strive to make visits when the director is present to facilitate the visit. FOOD ALLERGIES: The information was posted in the classroom (eating area) and in the kitchen (food prep area). INSPECTIONS: The last documented annual fire inspection was conducted on 10/27/23. The last documented sanitation inspection was conducted on 1/4/24. The last documented fire drill was conducted on 1/25/24. The last documented playground inspection was completed on 1/25/24. The last documented lockdown drill was conducted on 12/10/23. The following violations were cited today: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) 10A NCAC 09 .0902(a) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. There was no measurable surfacing for the stationary pieces of playground equipment. .0605(j) All violations must be corrected immediately. Please send me a signed Corrective Action letter by 2/14/24, stating how the violation cited today has been corrected. TECHNICAL ASSISTANCE WAS PROVIDED TODAY ON THE FOLLOWING TOPICS: RATED LICENSE: This center is in Cohort I for Rated License reassessment. Technical Assistance on the reassessment was provided and documented during the 8/9/23 visit and again today. • The option of completing the Environment Rating Scales during the preparation year was discussed in detail. • Factors in the education component were discussed to include (1) assessing lead teachers at 50%; (2) the director contacting WORKS to discuss the procedure for an education evaluation. • Webinar training resources that all available through the NC Rated License Assessment Project website https://www.ncrlap.org/. Please contact me if you want to have the Environment Rating Scales conducted during your preparation year. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0514 · Violation
Name of Operation: TENDERCARE LEARNING CENTER Facility ID: 32001166 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 8/9/2023 Number Present: 8 Completed Date: 8/9/2023 Age: From 0 To 7 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced Upon arrival the owner greeted me. The director arrived after I completed the walkthrough of the center. The purpose of today’s visit was to monitor applicable child care requirements during your Annual Compliance visit. The last Annual Compliance visit was conducted on 8/29/22. This center operates with a three-star license, which was re-issued on 3/16/18. The compliance history for this center for the previous eighteen-month timeframe was 89%. During today’s visit all indoor and outdoor licensed space was monitored. I observed the children engaged in free play activities and coloring. Lunch today consisted of peanut butter/jelly sandwiches, corn, applesauce, and milk. There were current activity plans posted for each classroom that was being used. CHILDREN’S RECORDS: Nine children’s records were reviewed today. STAFF/TRAINNG WORKSHEET: I completed the worksheet during the visit. TRANSPORTATION: The owner stated that transportation services were not being offered, until the center could hire additional staff. The bus with license #EAN-6841 was monitored for transportation requirements today. The bus was last inspected in April 2023. INSPECTIONS: The last documented fire inspection was conducted on 11/29/22. The last documented sanitation inspection was conducted on 4/10/23. The last playground inspection was conducted on 7/26/23. The last fire drill was conducted on 7/26/23. The last lockdown drill was conducted on 6/28/23. The following violations were cited today. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. The director had not been maintaining an incident log of injuries. .0802(g)(1-6) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. The owner stated that children played and went on nature walks outside the fenced-in space. One child's file was marked that the child could not play outside the fenced-in space. The parent of another child had marked both options on the form (granting permission and not granting permission), regarding play outside the fenced- in space. .1005(b)(4) 1901 All administrators and staff did not complete a professional development plan within one year of employment, that included all the required information. .1104(1-5) All violations must be corrected immediately. Please send me a signed Corrective Action letter by 8/21/23, stating how each violation cited today has been corrected. I stated that a return visit would be conducted to verify correction of capacity. TECHNICAL ASSISTANCE WAS PROVIDED TODAY ON THE FOLLOWING TOPICS: EPR and EMC Review: Please have the staff meeting agenda available to verify that the Emergency Preparedness and Response plan and the Emergency Medical Care Plan is reviewed with staff each year. INCIDENT LOG: Technical Assistance was provided in maintaining the required incident log. OUTDOOR ENVIRONMENT: Technical Assistance was provided on ways to increase outdoor play experiences by using the large grassy areas around the fenced-in space with signed permission from parents. SCHOOL AGE CARE: Due to staff shortage, the owner was currently a lead teacher in classroom space #1/2. The owner was the program coordinator and group leader for the school age program. Technical Assistance was provided on strategies for a blended age group until additional staff could be hired. ADMINISTRATIVE ACTION: I stated that with the completion of today’s Annual Compliance (full assessment) visit, the Administrative Action would be officially closed. The Administrative Action closure letter was given to the director. RATED LICENSE: The Rated License reassessment process is resuming. According to the information I have today, this program will begin the reassessment process on July 1, 2024. This is your preparation year. During today’s visit I explained the option of having a “prep year ERS assessment” conducted. Technical Assistance was also provided on a re-evaluation for the director. The director was given a Cohort Planning Year Guide. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.