G.S. 110-91 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 1124-254A Visit Date: 1/6/2025 Number Present: 109 Completed Date: 1/6/2025 Age: From 0 To 5 Total Minutes: 29 Time In: 11:40 AM Time Out: 12:09 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Susette Vazquez, Director, accompanied me during a walk-through of the facility. During the visit, I spoke with Ms. Vazquez and Leia Hopkins, Director of Admissions. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On November 25, 2024, a staff member grabbed a five-year-old child by the forearm to stop them from running, resulting in a scratch where blood was present. G.S. 110-91(10) 1830 Potential biocontaminants were not stored properly (locked storage, removed from premises, inaccessible to children, or covered plastic lined receptacle).On December 18, 2024, a staff member had a lancet device on the table while checking her blood, along with pieces of bloody tissue, within children's reach. The device was later found on a bathroom shelf, also accessible to children. .0604(v) All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by January 13, 2025, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed or mailed to Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov, fax 919-715-1013 or Sheronda Harris, Investigations Supervisor, Sheronda.Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0601 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 7/22/2024 Number Present: 72 Completed Date: 7/24/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance during your annual compliance visit. Due to connectivity problems the visit summary will be emailed to Susette Vazquez, Executive Director and reviewed by telephone. I completed a general walk-through of the indoor environment with the owner, Tony Munguia. The outdoor environment was not monitored due to the rain. The infants and toddlers were observed enjoying tummy time, having free play activities, and eating lunch. The preschool children were observed in center play and preparing for lunch. LICENSE STATUS Currently this center operates with a five-star license issued April 25, 2018, earning seven (7) points in Staff Education, five (5) points in Program Standards and one (1) Quality Point. INSPECTIONS *The last annual compliance visit was conducted August 3, 2023. *The sanitation inspection was completed on March 19, 2024, with a "Superior" classification. *The fire inspection was completed on May 19, 2024, and the facility is approved for day time care only. *The last fire drill was conducted on June 13, 2024. *The last playground inspection was completed on June 26, 2024. *The last lockdown drill was completed on July 2, 2024. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Teach A lot, Inc. is listed as current/active. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child currently enrolled did not have this information on file. GS 110-102 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. The feeding schedules for three children in space #8 did not include the parent signature. .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In space #6 batteries and adult scissors were stored in the teacher's unlocked desk drawer accessible to the children. 10A NCAC 09 .0601(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #1 diaper ointments and sunscreen were in an unlocked drawer under the changing table. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. The following medication forms were not on file in space #1. Two Aquaphor ointments, Think Sunscreen, and Baby Lotion. Medication authorization forms were not on file for the epi-pens in space #2, space #6, and space #8. Medication authorization forms were not on file for Benadryl in space #6 and space #8. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1 the safe sleep charts completed on 7/19/24 for three infants did not include when the infants were visually checked, the sleep position and staff conducting the check. .0606(g) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One child currently enrolled did not have this information on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical reports were not on file for one staff who started employment on 4/29/24 and one staff who started employment on 6/10/24. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information on file for one staff was completed on 2/23/23. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child currently enrolled did not have this information on file. 10A NCAC 09 .0514(b) 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. This was not on file for two children currently enrolled. .0801(a)(7) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. This was not on file for one child currently enrolled. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. This was not on file for one child currently enrolled. .1804(c) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 8, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 86%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ANNUAL COMPLIANCE RECORDS Ten percent of children’s records were monitored. The staff and training worksheets were received prior to the visit. Mr. Mungia made handwritten corrections to ITS-SIDS and CPR/First Aid Training dates on pg. 1, pg. 2, and pg. 3. There have been four new staff hired since the administrative action follow-up visit conducted on 6/3/24. Files for the new staff were monitored as well as ten percent of existing staff files. The on-going training requirements were monitored from August 2023-2024 and was in compliance. The owner’s signature attests that staff files not monitored today contain all the required information. TECHNICAL ASSISTANCE MEDICATION AUTHORIZATION FOR CHRONIC ILLNESS You must have a medication authorization form signed by the child's parent as well as the medical action plan on file for chronic medical conditions. The medication authorization form for chronic medical conditions is valid for SIX months and the medical action plan is valid for one year. GENERAL SAFETY Today I observed adult scissors and batteries within the reach of the children in space #6. Remind your staff to conduct a walk-through of the children’s space prior to them arriving each day, removing any potential hazards and placing them at least five feet high. Safety is a priority when caring for young children. RECORD KEEPING The children enrolled in the facility must have a complete file with all required records. I suggested that the files include the DCDEE children's file checklist to ensure all items have been received for a complete file. When preparing for visits from your child care consultant it’s best practice to check ALL files for staff and children, 3-4 months prior to your upcoming visit. Staff and children’s records should also be monitored throughout the year to ensure all paperwork has been received. Good record keeping is important to the success of your child care business. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 6/3/2024 Number Present: 121 Completed Date: 6/3/2024 Age: From 0 To 5 Total Minutes: 135 Time In: 01:00 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to verify compliance with the Corrective Action Plan included in the Written Warning issued by the Division of Child Development and Early Education to this facility on January 19, 2024. The visit summary was reviewed with the Executive Director, Susette Vazquez and a copy was emailed to her. Upon arrival, I was greeted by Ms. Vazquez. We completed a walk-through of the classrooms. The children were observed in routine care and down for nap. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center's License and Permit Restrictions, Discipline, Staff/Child Ratios, Supervision, Criminal Background Checks, CPR and First Aid training, ITS-SIDS training, General Safety, Storage of hazardous products and Storage of Medication. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. The epi-pen in space #4 did not have a medication authorization form. 10A NCAC 09 .0803(4)(6-9) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff who started employment on 1/8/24 did not have a medical report on file. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff did not have documentation of completing First Aid training. One staff completed First Aid training through an unapproved agency. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two staff did not have verification of completing CPR training. One staff completed CPR training through an unapproved agency. .1102(d) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The two staff present in space #1 did not complete ITS-SIDS training. .01102 (f) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by June 17, 2024. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number Prior to today's visit, the Compliance History Score for the center was 87%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. TECHNICAL ASSISTANCE Ms. Vazquez stated that she didn’t know that at least one staff in the infant classroom needed to have ITS-SIDS training and wasn’t aware of the approved agencies for CPR and First Aid training. I explained to Ms. Vazquez that although Ms. Alger-Walker, Lead Child Care Consultant, conducted a rules review on 3/18/24 it is important for her to be knowledgeable of all the licensing requirements that apply to the program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. Ms. Vazquez requested for me to conduct a training/review on record keeping. She will let me know what other topics I need to discuss once a date has been set to conduct the training/review. Child Care Requirements may be found in Chapter 9-Child Care Rules (effective January 1, 2024) and Chapter 110-General Statutes Child Care Facilities (effective December 2023). You can access the rule requirements and General Statues on the Division of Child Development and Early Education website: www.ncchildcare.ncdhhs.gov. I encouraged you to check the Division of Child Development and Early Education website weekly and click the "What's New" tab to stay informed of all updates available to you. The following agencies listed below are approved by DCDEE for CPR and First Aid training. -American Academy of Pediatrics -American Heart Association -American Red Cross -American Safety and Health Institute (ASHI) -Emergency Care & Safety Institute (ECSI) -Emergency First Response -First Response Training International -KnowCPR -Medic First Aid -National Safety Council -Safety Institute, USA ADMINISTRATIVE ACTION REVIEW The following items from your Corrective Action Plan were monitored during today's visit and their status is as follows: Parent/Guardian Notification The administrative action, cover letter and Corrective Action Plan was posted near the entrance of the facility where it is visible to parents and visitors. Item #1 The child care operator shall maintain compliance at all times with all applicable child care requirements. *Five violations, regarding ITS-SIDS training, medication authorization, CPR and First Aid training and medical report were documented today. Item #2 Ms. Vazquez shall contact Angela Alger-Walker, Lead Child Care Consultant, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Special emphasis shall be placed on maintaining staff/child ratios. *This item is now satisfied and complete as of 3/18/24. Item #3 Ms. Vazquez must develop written procedures that include a staffing pattern plan that ensures staff/child ratios are met throughout the day including, but not limited to, morning drop-off, transitions, naptime, meals/snacks, when children leave the classroom to go to another location. *This item is now satisfied and complete as of 3/25/24. Item #4 After the written procedures in Item #3 are approved, Ms. Vazquez shall conduct a staff meeting with all the staff members to discuss the approved procedures. *This item is now satisfied and complete as of 4/1/24. This documentation acknowledges that all stipulations of the Corrective Action Plan in the Written Warning issued to Primrose School at Hope Valley Farms, ID# 32001691, on January 19, 2024, have been completed. I urge you to continue to give attention to the areas addressed by the Corrective Action Plan. Please remember that policies and procedures developed per the Corrective Action Plan are now part of your facility’s permanent operating procedures. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or by email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 6/3/2024 Number Present: 121 Completed Date: 6/3/2024 Age: From 0 To 5 Total Minutes: 135 Time In: 01:00 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to verify compliance with the Corrective Action Plan included in the Written Warning issued by the Division of Child Development and Early Education to this facility on January 19, 2024. The visit summary was reviewed with the Executive Director, Susette Vazquez and a copy was emailed to her. Upon arrival, I was greeted by Ms. Vazquez. We completed a walk-through of the classrooms. The children were observed in routine care and down for nap. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center's License and Permit Restrictions, Discipline, Staff/Child Ratios, Supervision, Criminal Background Checks, CPR and First Aid training, ITS-SIDS training, General Safety, Storage of hazardous products and Storage of Medication. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. The epi-pen in space #4 did not have a medication authorization form. 10A NCAC 09 .0803(4)(6-9) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff who started employment on 1/8/24 did not have a medical report on file. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff did not have documentation of completing First Aid training. One staff completed First Aid training through an unapproved agency. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two staff did not have verification of completing CPR training. One staff completed CPR training through an unapproved agency. .1102(d) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The two staff present in space #1 did not complete ITS-SIDS training. .01102 (f) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by June 17, 2024. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number Prior to today's visit, the Compliance History Score for the center was 87%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. TECHNICAL ASSISTANCE Ms. Vazquez stated that she didn’t know that at least one staff in the infant classroom needed to have ITS-SIDS training and wasn’t aware of the approved agencies for CPR and First Aid training. I explained to Ms. Vazquez that although Ms. Alger-Walker, Lead Child Care Consultant, conducted a rules review on 3/18/24 it is important for her to be knowledgeable of all the licensing requirements that apply to the program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. Ms. Vazquez requested for me to conduct a training/review on record keeping. She will let me know what other topics I need to discuss once a date has been set to conduct the training/review. Child Care Requirements may be found in Chapter 9-Child Care Rules (effective January 1, 2024) and Chapter 110-General Statutes Child Care Facilities (effective December 2023). You can access the rule requirements and General Statues on the Division of Child Development and Early Education website: www.ncchildcare.ncdhhs.gov. I encouraged you to check the Division of Child Development and Early Education website weekly and click the "What's New" tab to stay informed of all updates available to you. The following agencies listed below are approved by DCDEE for CPR and First Aid training. -American Academy of Pediatrics -American Heart Association -American Red Cross -American Safety and Health Institute (ASHI) -Emergency Care & Safety Institute (ECSI) -Emergency First Response -First Response Training International -KnowCPR -Medic First Aid -National Safety Council -Safety Institute, USA ADMINISTRATIVE ACTION REVIEW The following items from your Corrective Action Plan were monitored during today's visit and their status is as follows: Parent/Guardian Notification The administrative action, cover letter and Corrective Action Plan was posted near the entrance of the facility where it is visible to parents and visitors. Item #1 The child care operator shall maintain compliance at all times with all applicable child care requirements. *Five violations, regarding ITS-SIDS training, medication authorization, CPR and First Aid training and medical report were documented today. Item #2 Ms. Vazquez shall contact Angela Alger-Walker, Lead Child Care Consultant, to arrange for a complete review of all child care requirements. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in this mandatory training. Special emphasis shall be placed on maintaining staff/child ratios. *This item is now satisfied and complete as of 3/18/24. Item #3 Ms. Vazquez must develop written procedures that include a staffing pattern plan that ensures staff/child ratios are met throughout the day including, but not limited to, morning drop-off, transitions, naptime, meals/snacks, when children leave the classroom to go to another location. *This item is now satisfied and complete as of 3/25/24. Item #4 After the written procedures in Item #3 are approved, Ms. Vazquez shall conduct a staff meeting with all the staff members to discuss the approved procedures. *This item is now satisfied and complete as of 4/1/24. This documentation acknowledges that all stipulations of the Corrective Action Plan in the Written Warning issued to Primrose School at Hope Valley Farms, ID# 32001691, on January 19, 2024, have been completed. I urge you to continue to give attention to the areas addressed by the Corrective Action Plan. Please remember that policies and procedures developed per the Corrective Action Plan are now part of your facility’s permanent operating procedures. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or by email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 4/25/2024 Number Present: 119 Completed Date: 4/25/2024 Age: From 0 To 5 Total Minutes: 180 Time In: 09:45 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to verify compliance with the Corrective Action Plan included in the Written Warning issued by the Division of Child Development and Early Education to this facility on January 19, 2024. Leia Hopkins, Director of Admissions and Juan Antonio Mungia, Owner were both present and provided assistance when needed. The Executive Director, Susette Vazquez was not present today. Vanessa Price, Child Care Consultant accompanied me on the visit today. The visit summary was completed off-site due to problems with the regulatory system. I emailed and reviewed the visit summary with Ms. Vazquez by telephone on 4/26/24. Upon arrival, we were greeted by Ms. Hopkins. We completed a walk-through of the classrooms and outdoor play areas. The infants and toddlers were observed having tummy time, eating morning snack, and in free play activities with their teachers. The preschool children were observed in center activities and outdoor play. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center's License and Permit Restrictions, Staff/Child Ratios, Supervision, Criminal Background Checks, CPR and First Aid training, Staff Records, Program Records, General Safety, Storage of hazardous products and Storage of Medication. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 10/19/22. 10A NCAC 09 .0304(a) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection was completed on 10/19/23. .0605(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. -In space #1 the safe sleeps charts for the month of April did not include when the infants were visually checked, the sleep position and staff conducting the check. The safe sleep charts were not completed on 3/25, 3/26, 3/28 for the infants present. -In space #8 the safe sleep charts were not completed for all infants present on 4/11, 4/12, 4/23 and 4/24. .0606(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last lockdown drill was conducted on 10/18/23. .0604(u);.0302(d)(8) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by May 9, 2024. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following : -Facility name -Facility ID number -Each item number Prior to today's visit, the Compliance History Score for the center was 87%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. TECHNICAL ASSISTANCE *The safe sleep checks in space #1 are completed electronically. I explained to Ms. Hopkins that best practice would be to conduct the safe sleep checks using the paper format. The system used requires several different steps to capture the information needed, and your teachers are not completing the process correctly. Please review your safe sleep policy with everyone that works in the infant classrooms, and remind them that providing a safe sleep environment is essential in reducing the risk of SIDS. *You as the operator must contact the local fire inspector when it is time for the center's annual fire inspection. This must be done within 12 months of the center's previous fire inspection. ADMINISTRATIVE ACTION REVIEW The following items from your Corrective Action Plan were monitored during today's visit and their status is as follows: Parent/Guardian Notification The administrative action, cover letter and Corrective Action Plan was posted near the entrance of the facility where it is visible to parents and visitors. Item #1 The child care operator shall maintain compliance at all times with all applicable child care requirements. *Four violations, regarding safe sleep, program records, and current fire inspection, were documented today. Item #2 The rules review conducted by Angela Alger-Walker, Lead Child Care Consultant, was completed on 3/18/24. Item #3 The written procedures that include a staffing pattern plan that ensures staff/child ratios are met throughout the day including, but not limited to, morning drop-off, transitions, naptime, meals/snacks, when children leave the classroom to go to another location was approved on 3/25/24. Item #4 A staff meeting with all the staff members to discuss the approved procedures was held on 3/28/24. This item is complete as of 4/1/24. Since being issued the Written Warning on 1/19/24 the program has had 2 substantiated allegations, related to ratios and supervision. The Administrative Action Follow-Up visits will continue at this time. REMINDERS *The qualification letter for S. Cameron will expire on 5/16/24. Remember your paperwork for the 3-year re-check can be submitted six months prior to the expiration of the qualification letter. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or by email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: 0224-200L Visit Date: 3/4/2024 Number Present: 123 Completed Date: 3/4/2024 Age: From 0 To 5 Total Minutes: 130 Time In: 09:20 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report that was received on February 19, 2024, alleging non-compliance of child care requirements. The Executive Director, Susette Vazquez, was present and assisted me during the visit. The visit summary was completed off-site, emailed, and reviewed with Ms. Vazquez by telephone. Upon arrival I completed a general walk-through of the indoor environment. There were twenty-one (21) staff, and one-hundred twenty-three (123) children present on the visit today. The children were observed in morning drop-off, routine care and in center activities. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, group size, use of adequate/approved space and permit restrictions were monitored. The license and emergency care plan were posted. During today’s visit, I discussed the allegation with the Executive Director. ALLEGATION There is a concern regarding ratios in the NC Pre-K classroom. FINDINGS The facility does not have any NC Pre-K classrooms. There are two Pre-K classrooms, and both maintained the correct ratios during the visit. Ms. Vasquez stated that ratios are being maintained daily in all classrooms. She recently had to terminate an employee. RESOLUTION The facility does not have NC Pre-K classrooms, and the Pre-K classrooms were maintaining the correct ratio for this type of program therefore, this allegation is UNSUBSTANTIATED. The violation cited was not related to the complaint allegation. Violation Number Comment Rule 201 A room was occupied by more children than the space allowed at 35-sq. ft. of floor space per child. The space capacity for space #10 is 22 children. Today there were 23 children present. GS 110-91(6); .1401(f) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by March 18, 2024. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY SCORE Prior to the visit today the compliance history for the facility was 87%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. SPACE CAPACITY Upon reviewing the enrollment for each classroom, I found space #10 (Pre-K 2) exceeded the space capacity of 22 children. There were 23 children present, and 25 children enrolled in the classroom. I called Ms. Vazquez and explained the space capacity for space #10 (Pre-K 2). Ms. Vazquez stated that she didn’t know the space capacity was 22 children because the maximum number allowed on the staff to child ratio form stated 25. I explained that the space capacity for the classroom should be listed in the maximum number of children allowed section not the group size for the ages of the children enrolled. Ms. Vazquez stated that she just moved the children up to the classroom and thought she could have 25 children in the classroom. I explained that the maximum number of children allowed in the four-year-old classroom is 25 however, the space capacity does not allow 25 children for this facility. I scanned a copy of the floor plan and space capacity worksheet to Ms. Vazquez. I reviewed by telephone the group size and space capacity for each classroom with Ms. Vazquez and Ms. Hopkins. Ms. Vazquez stated she would move the children immediately. A follow-up visit will be made due to the space capacity violation cited. RATED LICENSE INFORMATION Ms. Vazquez stated that the facility is not interested in completing the scales. I explained the facility would earn 2 points in the Program Standards Component. We discussed the education requirements for the administrator, lead teachers and teachers to maintain 7 points in the Education Component. I explained to Ms. Vazquez to use this time and make sure all staff have a WORKS account with updated education information. ADMINISTRATIVE ACTION The facility was issued a Written Reprimand on 11/2/23 due to a substantiated allegation of not maintaining ratios. A Written Warning was issued on 1/19/24 due to a repeat substantiated allegation of not maintaining ratios. Due to another ratio violation cited on 2/4/24 you are at risk of being issued a Provisional License. You will receive written notification from the Division of Child Development and Early Education once the administrative action has been issued. REMINDER It is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. The best way for you to make sure that you are meeting all requirements is to periodically review the child care laws and rules. Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the "What's New" tab to stay informed of all updates available to you. I reminded Ms. Vazquez again that I am available to provide whatever type of assistance (new director training, technical assistance visit) she needs as a new director. If you have any questions, please feel free to contact me at (919) 819-9378 or by email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: 0124-209L Visit Date: 2/5/2024 Number Present: 117 Completed Date: 2/6/2024 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report that was received on January 19, 2024, alleging non-compliance of child care requirements. The Director of Admissions, Leia Hopkins, was present and assisted me during the visit. Susette Vazquez, executive director was out of the center today. Upon arrival I completed a general walk-through of the indoor environment. There were sixteen (16) staff, and one-hundred seventeen (117) children present on the visit today. The children were observed in morning drop-off, having a morning snack and in center activities. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, nutrition, group size, use of adequate/approved space and permit restrictions were monitored. The license and emergency care plan were posted. During today’s visit, I discussed the allegations with the Director of Admissions, Director of Curriculum and one staff. They were each given an opportunity to provide information surrounding the allegations. ALLEGATION There is a concern regarding nutrition. FINDINGS I observed in the infant 2 classroom for approximately an hour. The one teacher present was feeding children breakfast, cleaning after breakfast, giving children bottles, changing diapers, and recording information via the iPad. Upon arrival in Infant 2 there were three children sitting at the table eating morning breakfast. The teacher in the infant 2 classroom and the director of admissions both stated parents of children that have started to eat table food are given a weekly menu to circle the center foods their children are allowed to eat. I observed a weekly menu for six children indicating what table foods the parents have given permission for the children to eat. I also observed feeding schedules for the seven children enrolled. A white dry erase board is on the refrigerator indicating when the next feeding is for each child. I asked the teacher in infant 2 and the director of admissions what happens if a child doesn’t drink all their bottles that are sent for the day? They both stated that when children drink their bottles the amount of formula/breast milk the child drinks is sent to the parent via the iPad throughout the day. If a child doesn’t finish the bottle, the formula/breast milk is poured out and the empty bottle sent home. The director of admissions stated that if for some reason a child doesn’t drink their bottle the parents are called immediately. I observed daily sheets that are sent via the iPad throughout the day to parents from January 31st and February 5th with the following information: bottle feedings with times and amount, meals the children have eaten and amount, diaper changes, pictures of activities the children are involved in and arrival/departure times. The director of admissions and the director of curriculum stated they are not aware of any concerns from parents regarding children not receiving bottles. RESOLUTION Based on my observations and interviews I was unable to determine if nutritional requirements are not met. Therefore, this allegation is UNSUBSTANTIATED. The violation cited was not related to the complaint allegation. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In the Infant 2 classroom there was one staff present with six infants. 10A NCAC 09 .2818 The violation cited was corrected during the visit, therefore no letter of compliance is needed. COMPLIANCE HISTORY SCORE Prior to the visit today the compliance history for the facility was 90%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. TECHNICAL ASSISTANCE Upon arrival to the center, I was waiting at the door for access to enter. I noticed the teacher in infant 2 passing a child to the teacher in infant 1 that is directly across the hallway. When I arrived in infant 2, I asked the teacher if she had six children prior to me coming in, she said yes for about 5 minutes. She stated that two children came in around the same time and she did not follow the policy of texting the administrator how many children were present. I explained to the teacher that it’s important to follow the policy and she is allowed to ask the parent to stay with the child until a member of management comes in to maintain compliance with ratios. She stated that she understood. A follow-up visit will be made due to the staff-child ratio violation cited. REMINDER The facility was issued a Written Warning on January 19, 2024. The director of admissions was unable to locate the administrative action today, therefore I gave her a copy to post. A Written Reprimand was issued on 11/2/23 due to a substantiated allegation of not maintaining ratios. A Written Warning was issued on 1/19/24 due to a repeat substantiated allegation of not maintaining ratios. Although the ratio violation was not a part of the complaint allegation, information obtained during this investigation may be used to determine if further actions are recommended at this time. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0902 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: 1123-140L Visit Date: 11/21/2023 Number Present: 89 Completed Date: 11/21/2023 Age: From 0 To 5 Total Minutes: 155 Time In: 08:15 AM Time Out: 10:15 AM Time In: 01:15 PM Time Out: 01:50 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report that was received on November 15, 2023, alleging non-compliance of child care requirements. The executive director, Suzette Vazquez, was present and assisted me during the visit. Upon arrival I completed a walk-through of the eight (8) classrooms that were open. At approximately 9:00am, I completed another walk through of all ten (10) classrooms. There were twenty (20) staff, and eighty-nine children present on the visit today. The children were observed in morning drop-off and having a morning snack. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, nutrition, group size, use of adequate/approved space and permit restrictions were monitored. The license and emergency care plan were posted. During today’s visit, I discussed the allegations with the Executive Director, Director of Admissions and one staff. They were each given an opportunity to provide information surrounding the allegations. ALLEGATION #1 There is a concern regarding staff/child ratios. FINDINGS I arrived to the facility at 8:15am and was greeted by the executive director. There were eight classrooms open all maintaining the correct ratios. The director of curriculum was greeting parents and checking ratios in classrooms. I conducted another walk through at 9:00am and found all classrooms continuing to maintain ratios. I asked the executive director if there were any instances where the facility hasn’t maintained ratios recently. She informed me that yesterday morning (11/20)23) it was hectic and while walking the hallways monitoring ratios, she noticed a group of parents near the infant 2 classroom. She sent the toddler 1 teacher into the infant 2 classroom to assist. The toddler 1 teacher arrived in infant 2 there were six infants present with one teacher. Two parents were in the classroom dropping off and those two infants were not counted in the six. Per Primrose Schools procedure each staff is to contact a member of management via the Ipad before reaching the maximum number of children allowed in their classroom. I observed the information sent via the Ipad and the staff in infant 2 sent a level 7 alert twice at 8:04am letting management know she had reached the maximum children allowed which is five. RESOLUTION Based on my interviews this allegation is SUBSTANTIATED. ALLEGATION #2 There is a concern regarding nutrition. FINDINGS According to the information provided, on 11/13/23 several children in infant 2 were moved into toddler 1 to maintain ratios. A 12-month-old child, that drinks formula from a bottle and eats the center food did not receive the bottles of formula that day while in toddler 1. The child received water in a sippy cup with all three meals as per the daily sheets observed and the director of admissions. The feeding schedule was updated on 8/2/23 for the child to have center food, however the feeding schedule states that bottles with formula should be given. The director of admissions stated that the lead teacher of infant 2 was on vacation the week of 11/13/23 and didn’t leave a communication report about the children for the staff working in the classroom as required. The staff in infant 2 or toddler 1 didn’t follow procedures by checking feeding information for children before giving food. RESOLUTION Based on my interviews and observations this allegation is SUBSTANTIATED. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). The feeding schedule for a child in infant 2 was not followed. 10A NCAC 09 .0902(a) 1756 Enhanced staff/child ratios and group sizes were not met. On 11/20/23 during morning drop off in infant 2 there was one staff present with six infants. 10A NCAC 09 .2818 In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by December 5, 2023. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY SCORE Prior to the visit today the compliance history for the facility was 92%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ADMINISTRATIVE ACTION The facility was issued a Written Reprimand on November 2, 2023. The administrative action, cover letter and Corrective Action Plan was posted on the parent board where it is visible to parents and visitors near the entrance of the facility. This information must be posted for three months. The written reprimand was issued due to a substantiated allegation of not maintaining staff-child ratios. The ratio violations were cited again today. You are now at risk of being issued a more stringent administrative action. You will receive written notification from the Division of Child Development and Early Education once the administrative action has been issued. A follow-up visit will be made in the near future due to the staff-child ratio violation cited. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care laws and rules. I encouraged you to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the "What's New" tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: 1123-140L Visit Date: 11/21/2023 Number Present: 89 Completed Date: 11/21/2023 Age: From 0 To 5 Total Minutes: 155 Time In: 08:15 AM Time Out: 10:15 AM Time In: 01:15 PM Time Out: 01:50 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report that was received on November 15, 2023, alleging non-compliance of child care requirements. The executive director, Suzette Vazquez, was present and assisted me during the visit. Upon arrival I completed a walk-through of the eight (8) classrooms that were open. At approximately 9:00am, I completed another walk through of all ten (10) classrooms. There were twenty (20) staff, and eighty-nine children present on the visit today. The children were observed in morning drop-off and having a morning snack. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, nutrition, group size, use of adequate/approved space and permit restrictions were monitored. The license and emergency care plan were posted. During today’s visit, I discussed the allegations with the Executive Director, Director of Admissions and one staff. They were each given an opportunity to provide information surrounding the allegations. ALLEGATION #1 There is a concern regarding staff/child ratios. FINDINGS I arrived to the facility at 8:15am and was greeted by the executive director. There were eight classrooms open all maintaining the correct ratios. The director of curriculum was greeting parents and checking ratios in classrooms. I conducted another walk through at 9:00am and found all classrooms continuing to maintain ratios. I asked the executive director if there were any instances where the facility hasn’t maintained ratios recently. She informed me that yesterday morning (11/20)23) it was hectic and while walking the hallways monitoring ratios, she noticed a group of parents near the infant 2 classroom. She sent the toddler 1 teacher into the infant 2 classroom to assist. The toddler 1 teacher arrived in infant 2 there were six infants present with one teacher. Two parents were in the classroom dropping off and those two infants were not counted in the six. Per Primrose Schools procedure each staff is to contact a member of management via the Ipad before reaching the maximum number of children allowed in their classroom. I observed the information sent via the Ipad and the staff in infant 2 sent a level 7 alert twice at 8:04am letting management know she had reached the maximum children allowed which is five. RESOLUTION Based on my interviews this allegation is SUBSTANTIATED. ALLEGATION #2 There is a concern regarding nutrition. FINDINGS According to the information provided, on 11/13/23 several children in infant 2 were moved into toddler 1 to maintain ratios. A 12-month-old child, that drinks formula from a bottle and eats the center food did not receive the bottles of formula that day while in toddler 1. The child received water in a sippy cup with all three meals as per the daily sheets observed and the director of admissions. The feeding schedule was updated on 8/2/23 for the child to have center food, however the feeding schedule states that bottles with formula should be given. The director of admissions stated that the lead teacher of infant 2 was on vacation the week of 11/13/23 and didn’t leave a communication report about the children for the staff working in the classroom as required. The staff in infant 2 or toddler 1 didn’t follow procedures by checking feeding information for children before giving food. RESOLUTION Based on my interviews and observations this allegation is SUBSTANTIATED. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). The feeding schedule for a child in infant 2 was not followed. 10A NCAC 09 .0902(a) 1756 Enhanced staff/child ratios and group sizes were not met. On 11/20/23 during morning drop off in infant 2 there was one staff present with six infants. 10A NCAC 09 .2818 In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by December 5, 2023. The letter must address each violation and explain how it has been corrected. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY SCORE Prior to the visit today the compliance history for the facility was 92%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. ADMINISTRATIVE ACTION The facility was issued a Written Reprimand on November 2, 2023. The administrative action, cover letter and Corrective Action Plan was posted on the parent board where it is visible to parents and visitors near the entrance of the facility. This information must be posted for three months. The written reprimand was issued due to a substantiated allegation of not maintaining staff-child ratios. The ratio violations were cited again today. You are now at risk of being issued a more stringent administrative action. You will receive written notification from the Division of Child Development and Early Education once the administrative action has been issued. A follow-up visit will be made in the near future due to the staff-child ratio violation cited. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care laws and rules. I encouraged you to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the "What's New" tab to stay informed of all updates available to you. If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: PRIMROSE SCHOOL AT HOPE VALLEY FARMS Facility ID: 32001691 Consultant: KIA REID Operation Type: Center Case Number: 0823-406L Visit Date: 9/6/2023 Number Present: 85 Completed Date: 9/6/2023 Age: From 0 To 4 Total Minutes: 155 Time In: 08:10 AM Time Out: 09:45 AM Time In: 11:30 AM Time Out: 12:30 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report that was received on August 30, 2023, alleging non-compliance of child care requirements. The director, Paige Wallace, was present and assisted me during the visit. Upon arrival I monitored the seven classrooms that were open. At approximately 9:00am, I completed a general walk through of all ten (10) classrooms. There were eighteen (18) staff, and eighty-five children present on the visit today. The children were observed in morning drop-off and having a morning snack. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, group size, use of adequate/approved space and permit restrictions were monitored. The license and emergency care plan were posted. During today’s visit, I discussed the allegation with the director and three staff. They were each given an opportunity to provide information surrounding the allegation. ALLEGATION There is a concern regarding staff/child ratio. FINDINGS I arrived to the facility at 8:10am and was greeted by the director. There were seven classrooms open upon my arrival. -Infant 1 was open with two infants and one staff. -Infant 2 was open with two infants and one staff. -Toddler 1 was open with four children, one year of age with one staff. -Early Preschool 1 was open with twenty children, one-two years of age with two staff. -Preschool A was open with six children, three years of age and one staff. -Preschool B was open with seven children three years of age and one staff. -PreK 2 was open with eleven children present four years of age and one staff. The cook opened Early Preschool 2 to bring Early Preschool 1 into compliance with ratios. The director was greeting parents and checking ratios in classrooms assisting me when needed. As I continued my observations throughout the facility, I found Infant 1 with six infants and one staff also Toddler 2 with seven children one year of age and one staff. Both of these classrooms were able to move the children to another classroom to be in compliance with ratios. I asked the staff if they require parents to stay in the classroom with their child to maintain ratios until management can provide coverage and I was told no. They inform management via the Ipad with a level 7 alert concerning ratios. Early Preschool 1 is the opening classroom for toddlers and two-year-old children. When the staff for Early Preschool 1 arrives at 8:00am the classrooms (toddler 2 and EPS 1) usually separate. Today that didn’t happen, and no one could explain why. The director stated that each staff is to contact a member of management via the Ipad before reaching the maximum number of children allowed in their classroom. She was not aware of the classrooms not meeting ratios. Only one staff followed procedure today per my observation of the messages sent via the Ipad to the director. The director stated that she will have to remind the staff about following procedures concerning ratios because all are aware of the procedures. She will also review the staff schedule and adjust as needed to ensure ratios are maintained. RESOLUTION Based on my observations this allegation is SUBSTANTIATED. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In space #1 there were six infants with one staff. In space #3 there were seven toddlers with one staff. In space #4 there were twenty children, one-two years of age with two staff. 10A NCAC 09 .2818 In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by September 20, 2023. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY SCORE Prior to the visit today the compliance history for the facility was 93%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. A return visit will be made in the near future due to the staff/child ratio violation that was cited. You are also at risk of being issued an administrative action due to the substantiated allegation. STAFF/CHILD RATIO I reminded the director that the facility must maintain compliance at ALL times with the Voluntary Enhanced Requirements which are as follows. 0-12 months Staff/Child Ratio 1:5 Group size 10 12-24 months Staff/Child Ratio 1:6 Group size 12 2-3 years Staff/Child Ratio 1:9 Group size 18 3-4 years Staff/Child Ratio 1:10 Group size 18 4-5 years Staff/Child Ratio 1:13 Group size 25 5-6 years Staff/Child Ratio 1:15 Group size 25 If you have any questions, please feel free to contact me at (919) 819-9378 or email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.