10A NCAC 09 .0803 · Violation

Name of Operation: MCDOUGALD TERRACE HEAD START Facility ID: 32002087 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 2/19/2026 Number Present: 16 Completed Date: 2/19/2026 Age: From 4 To 5 Total Minutes: 110 Time In: 09:30 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Upon arrival the director greeted me. The purpose of today’s unannounced visit was to monitor applicable child care requirements during a Routine Unannounced visit. The director was not present during today’s visit. Today’s visit was facilitated by the lead teacher. The last Annual Compliance visit was conducted on 9/8/25. This center operates with a five-star license, which was issued 2/1/21. COMPLIANCE HISTORY: The compliance history for this center for the previous eighteen-month timeframe was 97%. During today’s visit all indoor and outdoor licensed space was monitored. OBSERVATIONS: This facility operates as one group of children. I observed the children enjoying the outdoor environment. After outdoor play, the children sat as a group on the rug, while the lead teacher talked with them in English and in Spanish. Then the children became engaged in a variety of indoor free play activities. A timer was used to transition children to the different activity areas. All the required information was posted on the parent information board, to include current activity plans, menus, staff/child ratio chart, and food allergies. The thermometer in the refrigerator was checked. Food for this program is catered through JMC Caterers. Lunch today will consist of turkey/cheese sandwich, lettuce/tomato, carrots, mandarin oranges, and milk. Medication forms were checked for two children. CHILDREN’S RECORDS: children’s records were not reviewed today. STAFF RECORDS: During today’s visit I reviewed the file for one new staff person. During today’s visit I verified that staff had current Criminal Record Check clearance, along with CPR and First Aid. The lead teacher was aware that she needed to complete the Criminal Record Check requalification process before 3/10/26. TRANSPORTATION: This program does not offer transportation services. INSPECTIONS: The last documented annual fire inspection was completed on 5/1/25. The last documented sanitation inspection was conducted on 12/18/25. The last documented fire drill was conducted on 1/23/26. The last documented shelter-in-place drill was conducted on 11/17/25. The last documented playground inspection was completed on 2/17/25. The last documented water testing for Clean Water for NC Kids was completed on 7/4/24. The following violations were cited today: Violation Number Comment Rule 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The food allergy list was posted in the kitchen (food prep area) but not in the classroom (eating area). .0901(g) 847 Parent's medication authorization did not include required information. The permission form to administer Symbicort to a child with Asthma was not dated and indicated that the medication should be administered as needed. 10A NCAC 09 .0803(4)(6-9) All violations must be corrected immediately. Please send me a signed Corrective Action letter by 3/5/26, stating how each violation has been corrected. Please include the date that the center completed Clean Classrooms for Carolina Kids with the Corrective Action letter for today’s visit. TECHNICAL ASSISTANCE was provided today in the following areas: MEDICATION PERMISSION: I reviewed with the lead teacher the information that was needed on the Medical Action Plan and the medication permission form for authorization to administer the medication. ABCMS PROVIDER PORTAL North Carolina child care administrators can now view and edit their facility staff roster in ABCMS, the DCDEE’s criminal background check system. The provider will have access to see background check status for all employees and add/delete applicants on their roster. Access to the ABCMS Provider Portal is granted by the DCDEE Criminal Record Check Unit after completing the required Moodle training and submitting the signed form available at the conclusion of the training. NC child care providers must obtain access to the ABCMS Provider Portal to meet the requirement to record new employees within five days of hire, in accordance with NC Child Care Rules. The Division no longer recognizes or accepts the Change of Information form. RATED LICENSE: This facility plans to complete the star-rated license reassessment, using Pathway III. Please plan to submit your application for Rated License assessment by April 1, 2026. AGENCY NEWS AND UPDATES: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ often. Click on the “What’s New” tab for new requirements and updates. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. You can also reach out to the licensing supervisor, Holli Hemby, at holli.hemby@dhhs.nc.gov or (919) 819-9363. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: MCDOUGALD TERRACE HEAD START Facility ID: 32002087 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 9/8/2025 Number Present: 5 Completed Date: 9/8/2025 Age: From 3 To 4 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced Upon arrival the teaching staff greeted me. The director arrived shortly after the visit began. The purpose of today’s unannounced visit was to monitor applicable child care requirements during the Annual Compliance visit to include Rated License reassessment. This center operates with a five-star license, which was issued on 2/1/21. The last Annual Compliance visit was conducted on 9/17/24. COMPLIANCE HISTORY: The compliance history for this center for the previous eighteen-month timeframe was 94%. CORPORATION STATUS: According to the information on the NC Secretary of State web site, the status of Families and Communities Rising, Inc. is “current-active”. During today’s visit all indoor and outdoor licensed space was monitored. OBSERVATIONS: Of the seven children currently enrolled, five were present today. I observed the children having group music time and going outside to enjoy the outdoor environment. Each classroom had current activity plans posted. The center allergy list was posted in each classroom. CHILDREN’S RECORDS: Seven children’s records were reviewed today. STAFF RECORDS: Staff files were monitored today, and yearly in-service training was tallied. CURRICULUM: This center implements the Creative Curriculum. Current activity plans were posted in the classroom. NUTRITION: Current menus were posted. Lunches are catered through JMS Catering. TRANSPORTATION: This program does not offer transportation services. INSPECTIONS: The last documented annual fire inspection was completed on 5/1/25. The last documented sanitation inspection was conducted on 4/9/25. The last documented fire drill was conducted on 8/25/25. The last documented lockdown drill was conducted on 6/9/25. The last documented playground inspection was completed on 9/22/5. The last documented water testing for Clean Water for NC Kids was completed on 7/4/24. The center was awaiting results of lead/asbestos testing for clearance through Clean Classrooms for NC children. The following violation was cited today: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The seating for one of the three children's picnic tables was broken with exposed screws. G.S. 110-91(6); .0601(b) All violations must be corrected immediately. Please send me a signed Corrective Action letter by 9/22/25, stating how the violation cited today has been corrected. RATED LICENSE: The Pathways to the Stars transition is in the process of beginning. There will be a “rules roll out” module in Moodle soon. The licensing supervisor stated that she had discussed the QRIS Pathway #3 requirements with the Head Start Education Specialist. Please contact me if you have further questions or have difficulty locating the forms to submit for an updated Star-rated license, using Pathway #3. TECHNICAL ASSISTANCE was provided today in the following areas: EMC AND EPR REVIEW: Remember to specifically list both the Emergency Medical Care Plan and the Emergency Preparedness and Response Plan in your agenda for the annual review of both plans. AGENCY NEWS AND UPDATES: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ often. Click on the “What’s New” tab for new requirements and updates. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0601 · Violation

Name of Operation: MCDOUGALD TERRACE HEAD START Facility ID: 32002087 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 3/20/2025 Number Present: 12 Completed Date: 3/20/2025 Age: From 3 To 5 Total Minutes: 90 Time In: 11:20 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced Upon arrival one of the teachers greeted me. The administrator arrived after the visit began. The purpose of today’s unannounced visit was to monitor applicable child care requirements during a Routine Unannounced visit. This center operates with a five-star license, which was issued on 2/1/2021. The last Annual Compliance visit was conducted on 9/17/24. COMPLIANCE HISTORY: The compliance history for this center for the previous eighteen-month timeframe was 97%. During today’s visit indoor and outdoor licensed space was monitored, along with the kitchen. OBSERVATIONS: There were 12 children present today with three teachers. I observed the children engaged in free play activities, having circle time, and eating lunch. Lunches are catered to this facility. Today’s lunch consisted of meat balls, mashed potatoes, milk, and diced pineapple. STAFF FILES: During today’s visit I reviewed the file for the staff person, who began employment on 1/8/25. I verified that staff had current Criminal Record Check clearance and CPR/First Aid training. I reminded one teacher that her CPR/First Aid training would expire on 5/17/25. CURRICULUM: This facility implements Teaching Strategies Gold. Current activity plans were posted. INSPECTIONS: The last documented annual fire inspection was completed on 5/13/24. The last documented sanitation inspection was conducted on 11/8/25. The last documented fire drill was conducted on 2/28/25. The last documented shelter-in-place drill was conducted on 3/3/25. The last documented playground inspection was completed on 2/3/25. The last documented water testing for Clean Water for NC Kids was completed on 7/4/24. The following violation was cited today: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. One of the two garden planters on the fenced-in space was completed destroyed. All the wood needed to be removed from the fenced-in space. 10A NCAC 09 .0601(a) All violations must be corrected immediately. Please send me a signed Corrective Action letter by 4/3/25, stating how the violation has been corrected. TECHNICAL ASSISTANCE was provided today in the following areas: MEDICATION: During today’s visit I reviewed the medication for three children. The permission to administer a prescribed topical medication to one child indicated that the medication should be administered twice daily. At another place the parent recorded that the medication should be administered as needed. The teacher stated that the child had been absent for an extended period of time. I requested that the administrator talk with the parent to obtain clarifying information when the child returned and before the medication was administered. NUTRITION: Please change the posted menu to reflect the substitutions that were made in today’s lunch. The children were served meatballs instead of beefaroni. RATED LICENSE: Please know that the “hold harmless” status for Rated License reassessment has been extended until the new QRIS guidelines are ready for implementation. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0102 · Violation

Name of Operation: MCDOUGALD TERRACE HEAD START Facility ID: 32002087 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 10/2/2023 Number Present: 13 Completed Date: 10/2/2023 Age: From 4 To 4 Total Minutes: 90 Time In: 09:30 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to assess applicable child- care requirements during your Annual Compliance Visit. I was greeted by Ms. Chatiba Bullock as she assisted me with the visit today. I conducted a general walk-through of one (1) classroom and the outdoor play area. The children were observed engaged in circle time, center activities, and outdoor play. CURRENT LICENSE STATUS Currently this center operates with a five-star license re-issued February 1, 2021, earning seven (7) points in Staff Education, seven (7) points in Program Standards and one (1) Quality Point. ANNUAL INSPECTIONS: *The last annual compliance visit was conducted on 11/16/22. *The sanitation inspection was conducted on 9/6/2023. *The fire inspection was conducted on 5/25/23. *The last fire drill was conducted on 7/27/23. *The last outdoor inspection was conducted on 8/28/23. *The last shelter-in-place or lock down drill was conducted on 11/4/22. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Families & Communities Rising, Inc. is listed as current/active. During today’s visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored. The program does not transport children; therefore, these requirements were not assessed today. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was conducted on 7/25/23. .0604(t); .0302(d)(5) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last documented playground inspection was conducted on 8/28/23. .0605(q) 1314 Emergency information did not name child's health care professional. Ten children records did not have a health care professional on file. .0802(c)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last documented emergency drill was conducted on 11/4/22. .0604(u);.0302(d)(8) While the Division allows you time to explain how you have corrected violations when violations are documented, it is expected that you correct all violations immediately. When you send your compliance to me, it verifies that you have already corrected or addressed the violations from your visit summary. If I do not receive your letter by October 16, 2023, and/or if you do not address all violations, a return visit will be made to your program to monitor compliance of violations and to obtain the compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. The letter must address each violation, explain how it has been corrected and how it will be maintained in the future. You may email your letter to corrine.fulp@dhhs.nc.gov and include the following: Facility name, Facility ID number, Each item numbers and Date item was corrected. COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the program was 99%. If your Compliance History score is below 75%, you will be at risk of an administrative action. The center was not in compliance with all applicable minimum licensing requirements during today's visit and violations were cited that could impact the center’s overall Compliance History Score. An updated Compliance History Score will be generated after today’s visit, and you will be informed of the results on the next visit to your center. ANNUAL COMPLIANCE RECORDS Eleven (11) children’s records were reviewed. The staff and training worksheets were received prior to the visit, and four (4) staff files were monitored. The on-going training requirements were monitored from October 2022- 2023 and was in compliance. TECHNICAL ASSISTANCE SAFETY REQUIREMENTS Fire drills shall be practiced monthly, and records shall be maintained as required by 10A NCAC 09 .0302(d)(5). A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). A monthly playground inspection shall be conducted by an individual trained in playground safety requirements. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. Emergency medical care information shall be on file for each child. That information shall include: the responsible party's choice of health care professional (doctor ‘s name). CONSULTATION RATED LICENSE INFORMATION Your planning period began 7/1/23 and your Assessment period starts 7/1/24. PREPARATION YEAR IDEAS * Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) * Determine when you wish to have Environment Rating Scale (ERS) Assessments [ECERS-R] conducted. * Request technical assistance with your child care consultant and local partners * Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) * Reach out to your local Community College to discuss educational opportunities. * Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. * Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways. * ERS assessments can be requested during your preparation year and scores can be used as guidance to enhance program quality. * Also, assessment scores can be used during the preparation year if you wants to move forward with a rated license reassessment. * Assessment scores can be saved to use during the reassessment year. * Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0. AGENCY UPDATES Continue to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov for up-dates; click the “What’s New” tab. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: MCDOUGALD TERRACE HEAD START Facility ID: 32002087 Consultant: CORRINE FULP Operation Type: Center Case Number: Visit Date: 10/2/2023 Number Present: 13 Completed Date: 10/2/2023 Age: From 4 To 4 Total Minutes: 90 Time In: 09:30 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to assess applicable child- care requirements during your Annual Compliance Visit. I was greeted by Ms. Chatiba Bullock as she assisted me with the visit today. I conducted a general walk-through of one (1) classroom and the outdoor play area. The children were observed engaged in circle time, center activities, and outdoor play. CURRENT LICENSE STATUS Currently this center operates with a five-star license re-issued February 1, 2021, earning seven (7) points in Staff Education, seven (7) points in Program Standards and one (1) Quality Point. ANNUAL INSPECTIONS: *The last annual compliance visit was conducted on 11/16/22. *The sanitation inspection was conducted on 9/6/2023. *The fire inspection was conducted on 5/25/23. *The last fire drill was conducted on 7/27/23. *The last outdoor inspection was conducted on 8/28/23. *The last shelter-in-place or lock down drill was conducted on 11/4/22. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Families & Communities Rising, Inc. is listed as current/active. During today’s visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored. The program does not transport children; therefore, these requirements were not assessed today. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was conducted on 7/25/23. .0604(t); .0302(d)(5) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last documented playground inspection was conducted on 8/28/23. .0605(q) 1314 Emergency information did not name child's health care professional. Ten children records did not have a health care professional on file. .0802(c)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last documented emergency drill was conducted on 11/4/22. .0604(u);.0302(d)(8) While the Division allows you time to explain how you have corrected violations when violations are documented, it is expected that you correct all violations immediately. When you send your compliance to me, it verifies that you have already corrected or addressed the violations from your visit summary. If I do not receive your letter by October 16, 2023, and/or if you do not address all violations, a return visit will be made to your program to monitor compliance of violations and to obtain the compliance letter. Additional violations may be documented if the situation has not been corrected or addressed. The letter must address each violation, explain how it has been corrected and how it will be maintained in the future. You may email your letter to corrine.fulp@dhhs.nc.gov and include the following: Facility name, Facility ID number, Each item numbers and Date item was corrected. COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the program was 99%. If your Compliance History score is below 75%, you will be at risk of an administrative action. The center was not in compliance with all applicable minimum licensing requirements during today's visit and violations were cited that could impact the center’s overall Compliance History Score. An updated Compliance History Score will be generated after today’s visit, and you will be informed of the results on the next visit to your center. ANNUAL COMPLIANCE RECORDS Eleven (11) children’s records were reviewed. The staff and training worksheets were received prior to the visit, and four (4) staff files were monitored. The on-going training requirements were monitored from October 2022- 2023 and was in compliance. TECHNICAL ASSISTANCE SAFETY REQUIREMENTS Fire drills shall be practiced monthly, and records shall be maintained as required by 10A NCAC 09 .0302(d)(5). A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). A monthly playground inspection shall be conducted by an individual trained in playground safety requirements. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. Emergency medical care information shall be on file for each child. That information shall include: the responsible party's choice of health care professional (doctor ‘s name). CONSULTATION RATED LICENSE INFORMATION Your planning period began 7/1/23 and your Assessment period starts 7/1/24. PREPARATION YEAR IDEAS * Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) * Determine when you wish to have Environment Rating Scale (ERS) Assessments [ECERS-R] conducted. * Request technical assistance with your child care consultant and local partners * Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) * Reach out to your local Community College to discuss educational opportunities. * Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. * Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways. * ERS assessments can be requested during your preparation year and scores can be used as guidance to enhance program quality. * Also, assessment scores can be used during the preparation year if you wants to move forward with a rated license reassessment. * Assessment scores can be saved to use during the reassessment year. * Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0. AGENCY UPDATES Continue to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov for up-dates; click the “What’s New” tab. CONTACT INFORMATION If you have any questions about today’s visit, I can be reached via email at corrine.fulp@dhhs.nc.gov or by phone at (919) 606-2388. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times