Kindercare

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 82 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 135 Time In: 10:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your routine unannounced visit. The director, Kisha Dixon, assisted me with today's visit. The visit summary was reviewed with Ms. Dixon, and a copy was given at the conclusion of the visit. Upon my arrival, I was greeted and welcomed into your program. Seven (7) classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in circle time, having free play, preparing for lunch and napping in their indoor learning environment. The infants were having floor time, having one on one with the teacher, eating lunch and resting their bodies in their indoor learning environment. RATED LICENSE STATUS The program holds a 5-star NAC Accreditation License issued on 6/6/25. INSPECTIONS The last fire drill was conducted on 2/11/26. The last emergency drill was conducted on 1/5/26. The last playground inspection was conducted on 2/13/26. The last sanitation inspection was conducted on 10/1/25. The last fire inspection was conducted on 6/11/25. During this visit, a partial assessment of the child care requirements was conducted. The following items were monitored and found in compliance during this visit: nurturing interactions, daily attendance, license posted & permit restrictions followed, safe indoor environment, fire drills & inspections, CRC qualifications, CPR/First Aid certification, and storage of medications & hazardous materials. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. A child in space #4 did not have a name or a current date on their bottle. 15A NCAC 18A .2804(d) 847 Parent's medication authorization did not include required information. A child in space #2 did not have the required information stated on the typical form to administer the Destin correctly. 10A NCAC 09 .0803(4)(6-9) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member did not complete First Aid within the first 90 of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member did not complete CPR within the first 90 days of employment. .1102(d) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by March 10, 2026. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 92%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest putting diaper cream on your monthly checklist to ensure that all creams are labeled. I would suggest making sure that all teachers in the infant classroom double check bottles in the morning to make sure the child’s name and current date is visible. I would suggest putting all new employee required training dates on a calendar to ensure they are completed within the required time. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the trainings. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CHILD CARE HEALTH CONSULTANT If you need information on health-related concerns, please reach out to our new Child Care Health Consultant Ellie Morris. Ms. Morris can be contacted at morrise@unc.edu or by phone at (919) 809-9645. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. Please feel free to contact my supervisor, Holli Hemby at holli.hemby@dhhs.nc.gov or by phone at (919) 819-9363, if you have any additional questions or need further assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 6/4/2025 Number Present: 88 Completed Date: 6/4/2025 Age: From 0 To 5 Total Minutes: 270 Time In: 09:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your routine unannounced visit. The director, Kisha Dixon, assisted me with today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven (7) classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in free play, preparing for lunch and napping in their indoor learning environment. The infants were having floor time, having one on one with the teacher, and resting their bodies in their indoor learning environment. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 4/30/25. The last fire inspection was conducted on 3/15/24. The last fire drill was conducted on 5/27/25. The last emergency drill was conducted on 3/31/25. The last playground inspection was conducted on 5/30/25. During this visit, a full assessment of Child Care Requirements was conducted with the following exceptions. A checklist was used to monitor all child care requirements. I was informed that the center does not transport; therefore, transportation was not monitored during today’ s visit. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A current fire inspection was not available for review during today's visit. The last fire inspection was conducted on March 15, 2024. 10A NCAC 09 .0304(a) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. There were four staff members that did not complete the required on-going training hours that is required annually. .1103(a) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by June 18, 2025. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 87%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest reaching out to the fire marshal 2 to 3 months before your inspection is due to ensure that your inspection is conducted before the current one expires. I would suggest giving all staff a due date to have all training hours turned in to you before the month of your annual compliance visit is due to ensure that you always stay in compliance. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. ANNUAL IN-SERVICE TRAINING The in-service hours were monitored for the annual year June 5, 2024 – June 4, 2025. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the trainings. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CHILD CARE HEALTH CONSULTANT If you need information on health-related concerns, please reach out to our new Child Care Health Consultant Ellie Morris. Ms. Morris can be contacted at morrise@unc.edu or by phone at (919) 809-9645. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 1/29/2025 Number Present: 74 Completed Date: 1/29/2025 Age: From 0 To 5 Total Minutes: 195 Time In: 10:15 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your routine unannounced visit. The director, Kisha Dixon, assisted me with today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven (7) classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in circle time, having free play, preparing for lunch and napping in their indoor learning environment. The infants were having floor time, having one on one with the teacher, eating lunch and resting their bodies in their indoor learning environment. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 10/21/24. The last fire inspection was conducted on 3/15/24. The last fire drill was conducted on 12/19/24. The last emergency drill was conducted on 12/17/24. The last playground inspection was conducted on 1/14/25. During this visit, a partial assessment of the child care requirements was conducted. The following items were monitored and found in compliance during this visit: nurturing interactions, daily attendance, license posted & permit restrictions followed, safe indoor environment, fire drills & inspections, CRC qualifications, CPR/First Aid certification, and storage of medications & hazardous materials. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. There were nine feeding schedules in space #4 that needed to be modified as the child's needs changed. 10 NCAC 09 .0902(a) 847 Parent's medication authorization did not include required information. There were five topical medications in space #2 and two in space #3 that was not labeled with the child's name. 10A NCAC 09 .0803(4)(6-9) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. There were plastic trash bags on the changing table in space #3 and space #4 which enrolls children under three years of age. .0604(q) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by February 12, 2025. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 88%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest putting diaper cream on your monthly checklist to ensure that all creams are labeled. I would suggest reviewing all the medication forms before parents leave them to ensure that all the important information is completed. I would suggest doing a general walk-through each morning to make sure all plastic bags and other hazardous materials are locked up or stored five feet out of reach of children under the age of three. I would suggest checking feeding schedules monthly to ensure they are always meeting the needs of the children. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the trainings. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CHILD CARE HEALTH CONSULTANT If you need information on health-related concerns, please reach out to our new Child Care Health Consultant Ellie Morris. Ms. Morris can be contacted at morrise@unc.edu or by phone at (919) 809-9645. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 6/5/2024 Number Present: 81 Completed Date: 6/5/2024 Age: From 0 To 5 Total Minutes: 225 Time In: 10:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during your annual compliance visit. The director, Ms. JaLeesha, assisted me on today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in free play in their classrooms and outdoors, eating lunch, and resting their bodies during nap. The infant children were having floor time, exploring their indoor learning environment, and resting their bodies. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 1/18/24. The last fire inspection was conducted on 3/15/24. The last fire drill was conducted on 5/22/24. The last emergency drill was conducted on 5/7/24. The last playground inspection was conducted on 5/7/24. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. I did not assess transportation requirements because the program does not transport children. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. Three children in space #4 had expired diaper cream and or sunscreen. 10A NCAC 09 .0803(1)(d) 847 Parent's medication authorization did not include required information. A child in space #4 had Solimo sunscreen that was not labeled with a name. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A baby in space #4 that was younger than 12 was not documented that he was sleeping nor checked on every 15 minutes. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. A child in space #4 was placed on his side in his crib instead of his back when napping. .0606(a)(1)(A-B) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Five staff members did not complete the required number of hours according to their education and experience during the allotted timeframe. .1103(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member did not complete the SIDs training within 90 days of working in the infant room. The staff member reached her 90 days on April 2024. .1102(f) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine employees did not have an annual staff evaluation and a staff development plan available for review during today's visit. 10A NCAC 09 .0514(f) 1739 All records required were not available for review by a representative of the Division. A staff member did not have a file/records on site that was available for review during today's visit. .2318(1-8) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Fourteen staff members did not have a Shaken Baby Syndrome and Abusive Head Trauma policy signed and available for review during today's visit. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Five staff members did not have certificates for Recognizing and Responding to Suspicions of Child Maltreatment available for review during today's visit. .1102(g) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. A staff member working less than 40 hours per week did not have the prorated training hours available for review during today's visit. .1103(d) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by June 19, 2024. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 88%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest double checking any medication and forms brought in the center to make sure the correct information is noted, and the expiration date has not passed before allowing the parents to leave the medication. I would suggest putting medication on your monthly check list to ensure that ointments and forms are corrected before they expire. M. Velasquez Aquaphor- expired 5/24 A. Layne- Babyganics sunscreen expired 3/21 J. Israel-Solimo Sunscreen had no name J. Israel-Destin expired 1/23 F. Youakin-Benadryl Cream had no medication form I would suggest putting on the calendar when staff need training two months in advance to ensure they are completed before the deadline, or they expire. E. Pavon-needs SIDs ASAP ANNUAL IN-SERVICE TRAINING The in-service hours were monitored for the annual year June 6, 2024 – June 5, 2024. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 6/5/2024 Number Present: 81 Completed Date: 6/5/2024 Age: From 0 To 5 Total Minutes: 225 Time In: 10:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during your annual compliance visit. The director, Ms. JaLeesha, assisted me on today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in free play in their classrooms and outdoors, eating lunch, and resting their bodies during nap. The infant children were having floor time, exploring their indoor learning environment, and resting their bodies. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 1/18/24. The last fire inspection was conducted on 3/15/24. The last fire drill was conducted on 5/22/24. The last emergency drill was conducted on 5/7/24. The last playground inspection was conducted on 5/7/24. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. I did not assess transportation requirements because the program does not transport children. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. Three children in space #4 had expired diaper cream and or sunscreen. 10A NCAC 09 .0803(1)(d) 847 Parent's medication authorization did not include required information. A child in space #4 had Solimo sunscreen that was not labeled with a name. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A baby in space #4 that was younger than 12 was not documented that he was sleeping nor checked on every 15 minutes. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. A child in space #4 was placed on his side in his crib instead of his back when napping. .0606(a)(1)(A-B) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Five staff members did not complete the required number of hours according to their education and experience during the allotted timeframe. .1103(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member did not complete the SIDs training within 90 days of working in the infant room. The staff member reached her 90 days on April 2024. .1102(f) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine employees did not have an annual staff evaluation and a staff development plan available for review during today's visit. 10A NCAC 09 .0514(f) 1739 All records required were not available for review by a representative of the Division. A staff member did not have a file/records on site that was available for review during today's visit. .2318(1-8) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Fourteen staff members did not have a Shaken Baby Syndrome and Abusive Head Trauma policy signed and available for review during today's visit. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Five staff members did not have certificates for Recognizing and Responding to Suspicions of Child Maltreatment available for review during today's visit. .1102(g) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. A staff member working less than 40 hours per week did not have the prorated training hours available for review during today's visit. .1103(d) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by June 19, 2024. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 88%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest double checking any medication and forms brought in the center to make sure the correct information is noted, and the expiration date has not passed before allowing the parents to leave the medication. I would suggest putting medication on your monthly check list to ensure that ointments and forms are corrected before they expire. M. Velasquez Aquaphor- expired 5/24 A. Layne- Babyganics sunscreen expired 3/21 J. Israel-Solimo Sunscreen had no name J. Israel-Destin expired 1/23 F. Youakin-Benadryl Cream had no medication form I would suggest putting on the calendar when staff need training two months in advance to ensure they are completed before the deadline, or they expire. E. Pavon-needs SIDs ASAP ANNUAL IN-SERVICE TRAINING The in-service hours were monitored for the annual year June 6, 2024 – June 5, 2024. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 6/5/2024 Number Present: 81 Completed Date: 6/5/2024 Age: From 0 To 5 Total Minutes: 225 Time In: 10:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during your annual compliance visit. The director, Ms. JaLeesha, assisted me on today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in free play in their classrooms and outdoors, eating lunch, and resting their bodies during nap. The infant children were having floor time, exploring their indoor learning environment, and resting their bodies. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 1/18/24. The last fire inspection was conducted on 3/15/24. The last fire drill was conducted on 5/22/24. The last emergency drill was conducted on 5/7/24. The last playground inspection was conducted on 5/7/24. During this visit, a full assessment of Child Care Requirements was conducted. A checklist was used to note the requirements monitored today. I did not assess transportation requirements because the program does not transport children. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. Three children in space #4 had expired diaper cream and or sunscreen. 10A NCAC 09 .0803(1)(d) 847 Parent's medication authorization did not include required information. A child in space #4 had Solimo sunscreen that was not labeled with a name. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A baby in space #4 that was younger than 12 was not documented that he was sleeping nor checked on every 15 minutes. .0606(g) 895 Infants under the age of 12 months were not placed on their backs for sleeping unless the center had obtained the appropriate written waiver. A child in space #4 was placed on his side in his crib instead of his back when napping. .0606(a)(1)(A-B) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Five staff members did not complete the required number of hours according to their education and experience during the allotted timeframe. .1103(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member did not complete the SIDs training within 90 days of working in the infant room. The staff member reached her 90 days on April 2024. .1102(f) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine employees did not have an annual staff evaluation and a staff development plan available for review during today's visit. 10A NCAC 09 .0514(f) 1739 All records required were not available for review by a representative of the Division. A staff member did not have a file/records on site that was available for review during today's visit. .2318(1-8) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Fourteen staff members did not have a Shaken Baby Syndrome and Abusive Head Trauma policy signed and available for review during today's visit. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Five staff members did not have certificates for Recognizing and Responding to Suspicions of Child Maltreatment available for review during today's visit. .1102(g) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. A staff member working less than 40 hours per week did not have the prorated training hours available for review during today's visit. .1103(d) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by June 19, 2024. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 88%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest double checking any medication and forms brought in the center to make sure the correct information is noted, and the expiration date has not passed before allowing the parents to leave the medication. I would suggest putting medication on your monthly check list to ensure that ointments and forms are corrected before they expire. M. Velasquez Aquaphor- expired 5/24 A. Layne- Babyganics sunscreen expired 3/21 J. Israel-Solimo Sunscreen had no name J. Israel-Destin expired 1/23 F. Youakin-Benadryl Cream had no medication form I would suggest putting on the calendar when staff need training two months in advance to ensure they are completed before the deadline, or they expire. E. Pavon-needs SIDs ASAP ANNUAL IN-SERVICE TRAINING The in-service hours were monitored for the annual year June 6, 2024 – June 5, 2024. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0324-150A Visit Date: 3/13/2024 Number Present: 67 Completed Date: 3/13/2024 Age: From 0 To 5 Total Minutes: 105 Time In: 09:15 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. JaLeesha Petty, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Petty. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On March 11, 2024, a staff member hit a three-year-old child with the back of her hand which resulted in the child sustaining an injury to their mouth. G.S. 110-91(10) 1810 There was a substantiation of child maltreatment. On May 14, 2024 , the Division substantiated child maltreatment occurred. GS 110-105.6(a) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0324-150A Visit Date: 3/13/2024 Number Present: 67 Completed Date: 3/13/2024 Age: From 0 To 5 Total Minutes: 105 Time In: 09:15 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. JaLeesha Petty, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Petty. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On March 11, 2024, a staff member hit a three-year-old child with the back of her hand which resulted in the child sustaining an injury to their mouth. G.S. 110-91(10) 1810 There was a substantiation of child maltreatment. On May 14, 2024 , the Division substantiated child maltreatment occurred. GS 110-105.6(a) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0324-150A Visit Date: 3/13/2024 Number Present: 67 Completed Date: 3/13/2024 Age: From 0 To 5 Total Minutes: 105 Time In: 09:15 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. JaLeesha Petty, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Petty. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On March 11, 2024, a staff member hit a three-year-old child with the back of her hand which resulted in the child sustaining an injury to their mouth. G.S. 110-91(10) 1810 There was a substantiation of child maltreatment. On May 14, 2024 , the Division substantiated child maltreatment occurred. GS 110-105.6(a) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 1/4/2024 Number Present: 78 Completed Date: 1/4/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 11:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your routine unannounced visit. The director, JaLeesha, assisted me with today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in group time and free play in their classrooms and outdoors as well as infants resting. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 9/15/23. The last fire inspection was conducted on 3/14/23. The last fire drill was conducted on 12/22/23. The last emergency drill was conducted on 11/13/23. The last playground inspection was conducted on 12/13/23. During this visit, a partial assessment of the child care requirements was conducted. The following items were monitored and found in compliance during this visit: nurturing interactions, daily attendance, license posted & permit restrictions followed, safe indoor environment, fire drills & inspections, CRC qualifications, CPR/First Aid certification, and storage of medications & hazardous materials. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. In space #2 a child's diaper cream had expired on 11/30/23. 10A NCAC 09 .0803(1)(d) 847 Parent's medication authorization did not include required information. In space #2 several children did not have a name on their diaper ointment (Aquaphor, destine, and butt paste). 10A NCAC 09 .0803(4)(6-9) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. In space #2, space #3, and space #4 diaper cream forms did not have the proper instruction on when to apply the cream on the child(ren) during today's visit. 10A NCAC 09 .0803(5) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A staff member did not have a current health questionnaire on file to review during today's visit. P. Takyi last questionnaire was dated 2/8/21. .0701(a) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by January 18, 2024. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 91%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest coming up with a system where all ointments are being check when arriving at the center and then on a monthly basis. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. RATED LICENSE REASSESSMENT This facility prep year is from July 1, 2023-June 30, 2024. The facility reassessment year will not begin until July 1, 2024. During this time, the provider will decide whether they wish to have the Environment Rating Scale Assessment conducted. We discussed making sure the provider WORKS account reflects her current degree. We discussed reviewing the NCRLAP website ERS resources (www.NCRLAP.org) for updated information. The director is aware that she can request an ERS assessment free of charge during the preparation, and depending on the scores, they can be used as guidance to enhance program quality. Technical assistance can be requested anytime during this process. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE Facility ID: 3255136 Consultant: SHANNEL HALL Operation Type: Center Case Number: Visit Date: 1/4/2024 Number Present: 78 Completed Date: 1/4/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 11:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your routine unannounced visit. The director, JaLeesha, assisted me with today's visit. Upon my arrival, I was greeted and welcomed into your program. Seven classrooms were opened today. I conducted a general walk-through of the indoor and outdoor learning environments. I observed the children participating in group time and free play in their classrooms and outdoors as well as infants resting. RATED LICENSE STATUS The program holds a 4-star-rated license issued on 1/2/18. The program is in the "held harmless" status and points from the previous assessment are carried forward. The program received 5 points in Program Standards, 4 points in Staff Education, and 1 quality point through the programmatic options of having a staff benefits package and an infrastructure of parent involvement. INSPECTIONS The last sanitation inspection was conducted on 9/15/23. The last fire inspection was conducted on 3/14/23. The last fire drill was conducted on 12/22/23. The last emergency drill was conducted on 11/13/23. The last playground inspection was conducted on 12/13/23. During this visit, a partial assessment of the child care requirements was conducted. The following items were monitored and found in compliance during this visit: nurturing interactions, daily attendance, license posted & permit restrictions followed, safe indoor environment, fire drills & inspections, CRC qualifications, CPR/First Aid certification, and storage of medications & hazardous materials. The following violations were observed and recorded during today's visit. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. In space #2 a child's diaper cream had expired on 11/30/23. 10A NCAC 09 .0803(1)(d) 847 Parent's medication authorization did not include required information. In space #2 several children did not have a name on their diaper ointment (Aquaphor, destine, and butt paste). 10A NCAC 09 .0803(4)(6-9) 848 Questionable medication instructions from parents were followed without signed written dosage instructions received from physician or authorized health professional. In space #2, space #3, and space #4 diaper cream forms did not have the proper instruction on when to apply the cream on the child(ren) during today's visit. 10A NCAC 09 .0803(5) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A staff member did not have a current health questionnaire on file to review during today's visit. P. Takyi last questionnaire was dated 2/8/21. .0701(a) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by January 18, 2024. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 91%. It will be updated after today's visit, and you will be informed of the new score. TECHNICAL ASSISTANCE The following items were discussed to help you prevent a reoccurrence of the violations observed during today's visit. I would suggest coming up with a system where all ointments are being check when arriving at the center and then on a monthly basis. CONSULTATION Criminal background checks must be renewed every five (5) years. Criminal background checks can be completed up to six months prior to the expiration date. We are encouraging all staff to begin their renewal process early to avoid lapses in their qualification. RATED LICENSE REASSESSMENT This facility prep year is from July 1, 2023-June 30, 2024. The facility reassessment year will not begin until July 1, 2024. During this time, the provider will decide whether they wish to have the Environment Rating Scale Assessment conducted. We discussed making sure the provider WORKS account reflects her current degree. We discussed reviewing the NCRLAP website ERS resources (www.NCRLAP.org) for updated information. The director is aware that she can request an ERS assessment free of charge during the preparation, and depending on the scores, they can be used as guidance to enhance program quality. Technical assistance can be requested anytime during this process. HEALTH AND SAFETY TRAININGS Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. As per Child Care Rule .1103(b) the Health and Safety trainings must be renewed at least every 5 years. Some of your staff completed the trainings in 2017, they should begin to retake the training. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: nchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION If you have any questions or need assistance, please contact me at shannel.hall@dhhs.nc.gov or by phone at (919) 703- 5003. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times