Childcare Network #166

10A NCAC 09 .0601 · Violation

Name of Operation: Childcare Network #166 Facility ID: 32002347 Consultant: SHANNEL HALL Operation Type: Center Case Number: 1125-140L Visit Date: 12/1/2025 Number Present: 67 Completed Date: 12/1/2025 Age: From 0 To 5 Total Minutes: 150 Time In: 10:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate an allegation of non-compliance with the NC Child Care Licensing Requirements received by The Division of Child Development and Early Education on 11/17/25. Upon arrival, I was greeted by the assistant director, Mrs. Keisha. I explained to Ms. Keisha the reason for my visit and what I needed to do while on campus during today’s visit. MONITORING A partial assessment of the child care requirements was conducted during today’s visit. I completed a general walk-through of seven (7) classrooms which total sixty-seven (67) children. The children were having free play, circle time, and exploring centers, and having diapers/bathroom routine time. The reporter had concerns related to diaper changes, drills being completed, and staffing of employees. I observed the two’s classroom for thirty-five minutes. During that time the children go up the hallway to use the restroom. There was a total of nine children in the class and eight of them sat on the potty. Only one of the children did not and she had a diaper on. It was 10:26am when the children went to the restroom and the child in the diaper was never checked. You can tell from the pants she had on that her diaper was soiled. Once we went back into the classroom one of the teachers changed one of the other children because he wet his pull-up. The other children continued to play in centers. Once I left out of the classroom this child was still not checked nor changed. When interviewing the teachers in the two year old class the consultant asked, “What is the diapering procedures for the class? They both stated that they take the children up the hallway to the bathroom because it is faster and the children are potty training. I asked about handwashing and the teachers stated that the children are still learning, however, no one went in to assist with the process nor gave them paper towels to dry their hands. When I arrived on campus, I asked the assistant director when the last time they had a fire drill, or an emergency drill. She informed me of the drills and December they were due for an emergency drill. I asked if she could do one at some point. The assistant director was fine with that and stated that this would be the best time for it. She conducted a lockdown. Out of the seven classrooms two of them did not know what to do or where to go when the lockdown code was announced over the walkie talkie. When the assistant director walked down the hall giving the illusion that someone was trying to get into the class the Infant and Toddler class were still inside the class doing their normal routine. Once the drill was over the assistant director was very disappointed because she knows that the infant classroom should have gone to their destinated spot without any hesitation. When interviewing the director and the assistant director I asked if they had any parents or staff complaining about staffing in the morning? They both reply that no one has mentioned staffing or ratios to them. They stated that teachers’ schedules have been moved around to ensure that the building is covered. Pending review of the staff time sheets and children attendance the staffing allegation will remain open at this time. A thorough review of all staff time sheets and children attendance were completed for the first two weeks of November 2025. According to the documents the building was staffed for the number of children in attendance from open to closed. The following violation was observed and recorded during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. A child in space #6 had a soiled diaper that did not get change on a as needed basis. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. During the center's lockdown two classrooms did not go into their assigned designated areas to secure the children from any potential danger that could have occurred. 10A NCAC 09 .0601(a) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by December 16, 2025. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number ALLEGATION RESOLUTIONS Based on the interview with Director, and my observations, I determined there had been some lapses in diapering; therefore, the allegation related to inadequate sanitation/health is SUBSTANTIATED. Based on the documentation presented, I am not able to determined there was a lapse in supervision or staff/child ratio; therefore, the allegations related to inadequate supervision, safe environment and staff/child ratio is UNSUBSTANTIATED. COMPLIANCE HISTORY: Prior to today’s visit, your compliance history was 93%. It will be updated after today's visit, and you will be informed of the new score. Please be advised, due to the above Allegations being Substantiated this can result in an Administrative Action being taken. TECHNICAL ASSISTANCE 10A NCAC 09.0806 Toileting, Clothing, and Linens (a) Diapers shall be changed whenever they become soiled or wet and not on a shift basis. Diapering plays a crucial role in ensuring comfort, cleanliness, and overall well-being of children. Understanding the signs that indicate a child needs a diaper change is essential. It promotes hygiene and health and ensures the highest level of comfort for those under your care. There are several tips to help with changing a child’s diaper. (1) children’s behavior where they may start pulling at their diaper (2) constantly checking-better of over check than not checking at all. (3) Adhering to a schedule to check the children diaper. Emergency drills in child care facilities are crucial for ensuring the safety and well-being of both children and staff. They help with training staff, which provides them with the necessary skills to respond effectively during emergencies. It aids in reducing panic within the teaching staff. Drills instill a sense of routine and reduce panic, allowing for a more organized and safer response when a real crisis occurs. It prevents risk by preparing for various scenarios, child care facilities can mitigate risks and provide a structured response when seconds matter. Having drills also builds trust knowing that a child care facility is proactive about emergency preparedness provides peace of mind and strengthens trust between families and care providers. Including children in emergency drills helps them understand what to do in the event of an actual emergency, equipping them with essential skills and reducing panic and confusion. Emergency drills are a critical component of a comprehensive emergency preparedness plan that helps ensure the safety and protection of children and staff in the event of a disaster or emergency. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION My contact information is Shannel.hall@dhhs.nc.gov or by phone at (919) 703-5003 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0806 · Violation

Name of Operation: Childcare Network #166 Facility ID: 32002347 Consultant: SHANNEL HALL Operation Type: Center Case Number: 1125-140L Visit Date: 12/1/2025 Number Present: 67 Completed Date: 12/1/2025 Age: From 0 To 5 Total Minutes: 150 Time In: 10:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate an allegation of non-compliance with the NC Child Care Licensing Requirements received by The Division of Child Development and Early Education on 11/17/25. Upon arrival, I was greeted by the assistant director, Mrs. Keisha. I explained to Ms. Keisha the reason for my visit and what I needed to do while on campus during today’s visit. MONITORING A partial assessment of the child care requirements was conducted during today’s visit. I completed a general walk-through of seven (7) classrooms which total sixty-seven (67) children. The children were having free play, circle time, and exploring centers, and having diapers/bathroom routine time. The reporter had concerns related to diaper changes, drills being completed, and staffing of employees. I observed the two’s classroom for thirty-five minutes. During that time the children go up the hallway to use the restroom. There was a total of nine children in the class and eight of them sat on the potty. Only one of the children did not and she had a diaper on. It was 10:26am when the children went to the restroom and the child in the diaper was never checked. You can tell from the pants she had on that her diaper was soiled. Once we went back into the classroom one of the teachers changed one of the other children because he wet his pull-up. The other children continued to play in centers. Once I left out of the classroom this child was still not checked nor changed. When interviewing the teachers in the two year old class the consultant asked, “What is the diapering procedures for the class? They both stated that they take the children up the hallway to the bathroom because it is faster and the children are potty training. I asked about handwashing and the teachers stated that the children are still learning, however, no one went in to assist with the process nor gave them paper towels to dry their hands. When I arrived on campus, I asked the assistant director when the last time they had a fire drill, or an emergency drill. She informed me of the drills and December they were due for an emergency drill. I asked if she could do one at some point. The assistant director was fine with that and stated that this would be the best time for it. She conducted a lockdown. Out of the seven classrooms two of them did not know what to do or where to go when the lockdown code was announced over the walkie talkie. When the assistant director walked down the hall giving the illusion that someone was trying to get into the class the Infant and Toddler class were still inside the class doing their normal routine. Once the drill was over the assistant director was very disappointed because she knows that the infant classroom should have gone to their destinated spot without any hesitation. When interviewing the director and the assistant director I asked if they had any parents or staff complaining about staffing in the morning? They both reply that no one has mentioned staffing or ratios to them. They stated that teachers’ schedules have been moved around to ensure that the building is covered. Pending review of the staff time sheets and children attendance the staffing allegation will remain open at this time. A thorough review of all staff time sheets and children attendance were completed for the first two weeks of November 2025. According to the documents the building was staffed for the number of children in attendance from open to closed. The following violation was observed and recorded during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. A child in space #6 had a soiled diaper that did not get change on a as needed basis. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. During the center's lockdown two classrooms did not go into their assigned designated areas to secure the children from any potential danger that could have occurred. 10A NCAC 09 .0601(a) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by December 16, 2025. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number ALLEGATION RESOLUTIONS Based on the interview with Director, and my observations, I determined there had been some lapses in diapering; therefore, the allegation related to inadequate sanitation/health is SUBSTANTIATED. Based on the documentation presented, I am not able to determined there was a lapse in supervision or staff/child ratio; therefore, the allegations related to inadequate supervision, safe environment and staff/child ratio is UNSUBSTANTIATED. COMPLIANCE HISTORY: Prior to today’s visit, your compliance history was 93%. It will be updated after today's visit, and you will be informed of the new score. Please be advised, due to the above Allegations being Substantiated this can result in an Administrative Action being taken. TECHNICAL ASSISTANCE 10A NCAC 09.0806 Toileting, Clothing, and Linens (a) Diapers shall be changed whenever they become soiled or wet and not on a shift basis. Diapering plays a crucial role in ensuring comfort, cleanliness, and overall well-being of children. Understanding the signs that indicate a child needs a diaper change is essential. It promotes hygiene and health and ensures the highest level of comfort for those under your care. There are several tips to help with changing a child’s diaper. (1) children’s behavior where they may start pulling at their diaper (2) constantly checking-better of over check than not checking at all. (3) Adhering to a schedule to check the children diaper. Emergency drills in child care facilities are crucial for ensuring the safety and well-being of both children and staff. They help with training staff, which provides them with the necessary skills to respond effectively during emergencies. It aids in reducing panic within the teaching staff. Drills instill a sense of routine and reduce panic, allowing for a more organized and safer response when a real crisis occurs. It prevents risk by preparing for various scenarios, child care facilities can mitigate risks and provide a structured response when seconds matter. Having drills also builds trust knowing that a child care facility is proactive about emergency preparedness provides peace of mind and strengthens trust between families and care providers. Including children in emergency drills helps them understand what to do in the event of an actual emergency, equipping them with essential skills and reducing panic and confusion. Emergency drills are a critical component of a comprehensive emergency preparedness plan that helps ensure the safety and protection of children and staff in the event of a disaster or emergency. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION My contact information is Shannel.hall@dhhs.nc.gov or by phone at (919) 703-5003 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0806 · Violation

Name of Operation: Childcare Network #166 Facility ID: 32002347 Consultant: SHANNEL HALL Operation Type: Center Case Number: 1125-140L Visit Date: 12/1/2025 Number Present: 67 Completed Date: 12/1/2025 Age: From 0 To 5 Total Minutes: 150 Time In: 10:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate an allegation of non-compliance with the NC Child Care Licensing Requirements received by The Division of Child Development and Early Education on 11/17/25. Upon arrival, I was greeted by the assistant director, Mrs. Keisha. I explained to Ms. Keisha the reason for my visit and what I needed to do while on campus during today’s visit. MONITORING A partial assessment of the child care requirements was conducted during today’s visit. I completed a general walk-through of seven (7) classrooms which total sixty-seven (67) children. The children were having free play, circle time, and exploring centers, and having diapers/bathroom routine time. The reporter had concerns related to diaper changes, drills being completed, and staffing of employees. I observed the two’s classroom for thirty-five minutes. During that time the children go up the hallway to use the restroom. There was a total of nine children in the class and eight of them sat on the potty. Only one of the children did not and she had a diaper on. It was 10:26am when the children went to the restroom and the child in the diaper was never checked. You can tell from the pants she had on that her diaper was soiled. Once we went back into the classroom one of the teachers changed one of the other children because he wet his pull-up. The other children continued to play in centers. Once I left out of the classroom this child was still not checked nor changed. When interviewing the teachers in the two year old class the consultant asked, “What is the diapering procedures for the class? They both stated that they take the children up the hallway to the bathroom because it is faster and the children are potty training. I asked about handwashing and the teachers stated that the children are still learning, however, no one went in to assist with the process nor gave them paper towels to dry their hands. When I arrived on campus, I asked the assistant director when the last time they had a fire drill, or an emergency drill. She informed me of the drills and December they were due for an emergency drill. I asked if she could do one at some point. The assistant director was fine with that and stated that this would be the best time for it. She conducted a lockdown. Out of the seven classrooms two of them did not know what to do or where to go when the lockdown code was announced over the walkie talkie. When the assistant director walked down the hall giving the illusion that someone was trying to get into the class the Infant and Toddler class were still inside the class doing their normal routine. Once the drill was over the assistant director was very disappointed because she knows that the infant classroom should have gone to their destinated spot without any hesitation. When interviewing the director and the assistant director I asked if they had any parents or staff complaining about staffing in the morning? They both reply that no one has mentioned staffing or ratios to them. They stated that teachers’ schedules have been moved around to ensure that the building is covered. Pending review of the staff time sheets and children attendance the staffing allegation will remain open at this time. A thorough review of all staff time sheets and children attendance were completed for the first two weeks of November 2025. According to the documents the building was staffed for the number of children in attendance from open to closed. The following violation was observed and recorded during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. A child in space #6 had a soiled diaper that did not get change on a as needed basis. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. During the center's lockdown two classrooms did not go into their assigned designated areas to secure the children from any potential danger that could have occurred. 10A NCAC 09 .0601(a) In order to comply with the NC Laws & Rules, any violations cited today must be corrected immediately. A compliance letter should be sent to me by December 16, 2025. The letter should address each violation, and explain how and when it has been corrected. Please send the letter to shannel.hall@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number ALLEGATION RESOLUTIONS Based on the interview with Director, and my observations, I determined there had been some lapses in diapering; therefore, the allegation related to inadequate sanitation/health is SUBSTANTIATED. Based on the documentation presented, I am not able to determined there was a lapse in supervision or staff/child ratio; therefore, the allegations related to inadequate supervision, safe environment and staff/child ratio is UNSUBSTANTIATED. COMPLIANCE HISTORY: Prior to today’s visit, your compliance history was 93%. It will be updated after today's visit, and you will be informed of the new score. Please be advised, due to the above Allegations being Substantiated this can result in an Administrative Action being taken. TECHNICAL ASSISTANCE 10A NCAC 09.0806 Toileting, Clothing, and Linens (a) Diapers shall be changed whenever they become soiled or wet and not on a shift basis. Diapering plays a crucial role in ensuring comfort, cleanliness, and overall well-being of children. Understanding the signs that indicate a child needs a diaper change is essential. It promotes hygiene and health and ensures the highest level of comfort for those under your care. There are several tips to help with changing a child’s diaper. (1) children’s behavior where they may start pulling at their diaper (2) constantly checking-better of over check than not checking at all. (3) Adhering to a schedule to check the children diaper. Emergency drills in child care facilities are crucial for ensuring the safety and well-being of both children and staff. They help with training staff, which provides them with the necessary skills to respond effectively during emergencies. It aids in reducing panic within the teaching staff. Drills instill a sense of routine and reduce panic, allowing for a more organized and safer response when a real crisis occurs. It prevents risk by preparing for various scenarios, child care facilities can mitigate risks and provide a structured response when seconds matter. Having drills also builds trust knowing that a child care facility is proactive about emergency preparedness provides peace of mind and strengthens trust between families and care providers. Including children in emergency drills helps them understand what to do in the event of an actual emergency, equipping them with essential skills and reducing panic and confusion. Emergency drills are a critical component of a comprehensive emergency preparedness plan that helps ensure the safety and protection of children and staff in the event of a disaster or emergency. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. CONTACT INFORMATION My contact information is Shannel.hall@dhhs.nc.gov or by phone at (919) 703-5003 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times