Bright Horizons AT North Durham

NC GS 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 2/23/2026 Number Present: 86 Completed Date: 2/23/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 09:45 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Shanita Herring, Assistant Director, assisted me during the visit. Your program currently operates with a five-star license, issued January 18, 2018, earning five (5) points in staff education, seven (7) points in program standards and one (1) quality point. The last annual compliance visit was conducted on 3/10/25. The sanitation inspection was completed 10/6/25 with a “Superior” classification. The last fire inspection was conducted on 10/9/25, and your facility was approved for daytime care only. *The last documented fire drill and playground inspection were completed on 1/30/26. *The last documented shelter-in-place drill was completed on June 25, 2025. Prior to today's visit I reviewed the NC Secretary of State's website and observed that the owner of this facility, Bright Horizons Children’s Center, LLC is listed as current/active. You visited each indoor and outdoor space with me. Children throughout the facility were participating in group time, free play in activity areas, transitions, personal care routines, in outdoor play and eating lunch. Infants received care according to individual needs including diapering and bottle feeding. Three violations were observed today. One was corrected during the visit, and the others must be corrected immediately. The violations are as follows: Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three bottles in space #1 were not dated. 15A NCAC 18A .2804(d) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator did not have a thermometer in space #1 (infant classroom). 15A NCAC 18A .2806(j)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last lockdown drill was conducted on 6/25/25. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The program’s compliance history was 92% as of 2/20/26. The violations documented must be corrected immediately. On or before March 9, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how the violations were corrected. Email the letter to: Kia.Reid@dhhs.nc.gov and include the following information. -Name, position -Facility name -Facility ID number -Your signature TECHNICAL ASSISTANCE -Emergency drills, such as lockdown/shelter-in-place drills, must be conducted in a timely manner to allow staff and children to practice and prepare for an actual emergency. I suggest setting a reminder on your calendar to help you maintain compliance with this rule. ANNUAL COMPLIANCE RECORDS Children’s records and staff files were monitored. The on-going training requirements were monitored from March 2025-February 2026 and was in compliance. RATED LICENSE INFORMATION The facility is interested in Pathway #2. During today’s visit we reviewed the requirements to achieve a five-star license through Pathway #2. I explained the timeline for completing the rated license reassessment. A QRIS Conversation Template was completed, and the facility plans to apply for a Rated License by June 2026. Use this time to make sure all staff have a WORKS account with updated education information. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at (919) 819-9378, Kia.Reid@dhhs.nc.com or Holli Hemby, Supervisor, 919-819-9363, Holli.Hemby@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 9/15/2025 Number Present: 70 Completed Date: 9/15/2025 Age: From 0 To 4 Total Minutes: 255 Time In: 10:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance during your routine unannounced visit. The director, Alex Roberts, was present and assisted me during the visit. The visit summary was reviewed with Ms. Roberts and a copy was given to her at the conclusion of the visit. Upon arrival I was greeted by Ms. Roberts. We completed a general walk through of the indoor and outdoor areas. The infants were being fed, changed and having tummy time. The toddlers were observed in activities with their teachers, in routine care, and eating lunch. The preschool children were observed in outdoor play and preparing for lunch. CURRENT LICENSE STATUS Currently this center operates with a five-star license issued January 8, 2018, earning five (5) points in staff education, seven (7) points in program standards and one (1) quality point. INSPECTIONS *The last annual compliance visit was conducted on March 10, 2025. *The sanitation inspection was completed June 11, 2025, with a "Superior" classification. *The fire inspection was completed on September 9, 2024, and is approved for day time care only. *The last documented fire drill was conducted on August 26, 2025. *The last documented playground inspection was completed on August 29, 2025. *The last documented lockdown drill was conducted on June 25, 2025. During this visit, a partial assessment of Child Care Requirements was conducted monitoring all classrooms. The monitoring included License and Permit Restrictions, Staff/Child Ratios, Supervision, CPR/First Aid coverage for the center, Special Training Requirements, Storage of Hazardous Items and Medication, Use of Approved Space, Criminal Background Checks, Program Records and Materials/Equipment for the Indoor Environment. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 9/4/24. 10A NCAC 09 .0304(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #5 a tube of Desitin was on a cart within the children's reach, and a jar of Vaseline was on the diaper changing table. Both of the non-prescription creams were not made inaccessible to the children. In space #6 a purse with prescribed medication was on the cabinet within the children's reach not in locked storage. 15A NCAC 18A .2820(d) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by September 29, 2025. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number TECHNICAL ASSISTANCE *Please inform your staff that prescription or non-prescription medications stored in a purse/bag must be in locked storage. Non-prescription diaper creams/sunscreens must be kept out of the reach of children at least 5 feet high. *You must notify the fire inspector to complete the annual fire inspection. The fire inspection is due within 12 months of the center's previous fire inspection. STAFF RECORDS I monitored eight new staff files since the last annual compliance visit in March 2025 for criminal background qualifying letters, current CPR/First Aid, medical, TB test and other specialized training. On your next annual compliance visit training hours will be monitored. CONSULTATION Automated Background Check Monitoring System North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: •See the real-time background check status of staff members. •Run a printable report of the staff roster to assist with compliance visits. •See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. QRIS REQUIREMENTS *I encourage you to visit the DCDEE website in preparation for the transition to the new Quality Rating Information System (QRIS). Facilities will be offered a choice of three pathways to demonstrate quality and earn a 2-5 Star Rated License. You will find the following resources in the QRIS section. -Webinars -Frequently asked questions -Updated Program Assessment tool (Environment Rating Scales-ERS) As of February 1, 2025, the ITERS-3, and ECERS-3, also known as the "3s” will be used for all assessments. Access www.ncrlap.org to participate in webinar sessions that will focus on the changes. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or by email at Kia.Reid@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: KIA REID Operation Type: Center Case Number: Visit Date: 8/28/2024 Number Present: 77 Completed Date: 8/28/2024 Age: From 0 To 4 Total Minutes: 195 Time In: 09:45 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance during your routine unannounced visit. The director, Angela Whitted, was present and assisted me during the visit. The visit summary was reviewed with Ms. Whitted and a copy was given to her at the conclusion of the visit. Upon arrival, I was greeted by Ms. Whitted. I completed a general walk through of the indoor and outdoor areas with the assistant director, Shanita Bellfield. The infants and toddlers were observed in activities with their teachers, water play outside and eating lunch. The preschool children were observed engaged in circle time and preparing for lunch. CURRENT LICENSE STATUS Currently this center operates with a five-star license issued January 8, 2018, earning five (5) points in staff education, seven (7) points in program standards and one (1) quality point. INSPECTIONS *The last annual compliance visit was conducted on March 27, 2024. *The sanitation inspection was completed April 22, 2024, with a "Superior" classification. *The fire inspection was completed on August 11, 2023, and is approved for day time care only. *The last documented fire drill was conducted on July 31, 2024. *The last documented playground inspection was completed on August 21, 2024. *The last documented lockdown drill was conducted on December 28, 2023. During this visit, a partial assessment of Child Care Requirements was conducted monitoring all classrooms. The monitoring included License and Permit Restrictions, Staff/Child Ratios, Supervision, CPR/First Aid coverage for the center, Special Training Requirements, Storage of Hazardous Items and Medication, Use of Approved Space, Criminal Background Checks, Program Records and Materials/Equipment for the Indoor Environment. The following violations were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 8/11/23. 10A NCAC 09 .0304(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last lockdown drill was completed on 12/28/23. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff who started employment on 4/22/24 did not complete this training. .1102(g) In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by September 11, 2024. The letter must address each violation and how it will be maintained in the future. Please send this to Kia.Reid@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number TECHNICAL ASSISTANCE *Your fire inspection must be completed within 12 months of the last inspection. You must contact the fire inspector to have the inspection completed. Remind your inspector that the facility is approved for 1st and 2nd shift. *The Recognizing and Responding to Suspicions of Child Maltreatment training is due within 90 days of employment. Best practice would be for your employees to complete the training during their orientation period to not have the training be delinquent. CONSULTATION STAFF RECORDS I monitored six new staff files since the last annual compliance visit in March 2023 for criminal background qualifying letters, current CPR/First Aid, medical, TB test and other specialized training. On your next annual compliance visit training hours will be monitored. CPSC RECALLS The U.S. Consumer Product Safety Commission has recalled numerous items. You can find more information about each item by accessing www cpsc.gov. Please share with the parents in your program. CHILD CARE HEALTH CONSULTANT If you need information on health-related concerns, please reach out to our new Child Care Health Consultant Ellie Morris. Her contact information is below. morrise@email.unc.edu, (919) 809-9645 REMINDERS The following requirements will come due in the near future; please make arrangements to complete the items before the deadline. *You must complete a fire drill by 8/30/24. *The qualification letter for L. Sloan will expire on 10/28/24. Remember your paperwork for the 3-year re-check can be submitted six months prior to the expiration of the qualification letter. *Please check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently and click the “what’s new” tab to stay informed of all updates available to you. If you have any questions or if I can be of any assistance, please feel free to contact me at (919) 819-9378 or by email at Kia.Reid@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0624-286A Visit Date: 6/28/2024 Number Present: 65 Completed Date: 6/28/2024 Age: From 0 To 4 Total Minutes: 84 Time In: 08:16 AM Time Out: 09:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Angela Whitted, Director accompanied me during a walk-through of the facility . During the visit, I discussed the allegations with Ms. Whitted and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. On June 26, 2024 , a medical action plan was not fully complete. .0801(b) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0424-361A Visit Date: 4/30/2024 Number Present: 86 Completed Date: 4/30/2024 Age: From 0 To 5 Total Minutes: 355 Time In: 08:20 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Shanita Herring, Assistant Director, accompanied me during a walk-through of the facility . During the visit, I discussed the allegations with Angela Whitted, Director and several additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. On more than one occasion, a staff member witnessed another staff member refusing to change a two -year old child's diaper on multiple occasions, leaving a soiled diaper on for more than 30 minutes. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. Children opened and closed a water meter box while on the playground that was not properly secured. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On April 2, 2024, a staff member yelled at a four-year-old child to redirect them back to the classroom after they had wandered into the bathroom to remove their pull up. On April 11, 2024, a staff member chased behind another staff member as she yelled at the staff in the presence of a two-year-old child. G.S. 110-91(10) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0806 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0424-361A Visit Date: 4/30/2024 Number Present: 86 Completed Date: 4/30/2024 Age: From 0 To 5 Total Minutes: 355 Time In: 08:20 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Shanita Herring, Assistant Director, accompanied me during a walk-through of the facility . During the visit, I discussed the allegations with Angela Whitted, Director and several additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. On more than one occasion, a staff member witnessed another staff member refusing to change a two -year old child's diaper on multiple occasions, leaving a soiled diaper on for more than 30 minutes. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. Children opened and closed a water meter box while on the playground that was not properly secured. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On April 2, 2024, a staff member yelled at a four-year-old child to redirect them back to the classroom after they had wandered into the bathroom to remove their pull up. On April 11, 2024, a staff member chased behind another staff member as she yelled at the staff in the presence of a two-year-old child. G.S. 110-91(10) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0424-361A Visit Date: 4/30/2024 Number Present: 86 Completed Date: 4/30/2024 Age: From 0 To 5 Total Minutes: 355 Time In: 08:20 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Shanita Herring, Assistant Director, accompanied me during a walk-through of the facility . During the visit, I discussed the allegations with Angela Whitted, Director and several additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. On more than one occasion, a staff member witnessed another staff member refusing to change a two -year old child's diaper on multiple occasions, leaving a soiled diaper on for more than 30 minutes. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. Children opened and closed a water meter box while on the playground that was not properly secured. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On April 2, 2024, a staff member yelled at a four-year-old child to redirect them back to the classroom after they had wandered into the bathroom to remove their pull up. On April 11, 2024, a staff member chased behind another staff member as she yelled at the staff in the presence of a two-year-old child. G.S. 110-91(10) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0424-361A Visit Date: 4/30/2024 Number Present: 86 Completed Date: 4/30/2024 Age: From 0 To 5 Total Minutes: 355 Time In: 08:20 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Shanita Herring, Assistant Director, accompanied me during a walk-through of the facility . During the visit, I discussed the allegations with Angela Whitted, Director and several additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 401 Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. On more than one occasion, a staff member witnessed another staff member refusing to change a two -year old child's diaper on multiple occasions, leaving a soiled diaper on for more than 30 minutes. 10A NCAC 09 .0806(a) 807 A safe indoor and outdoor environment was not provided for the children. Children opened and closed a water meter box while on the playground that was not properly secured. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On April 2, 2024, a staff member yelled at a four-year-old child to redirect them back to the classroom after they had wandered into the bathroom to remove their pull up. On April 11, 2024, a staff member chased behind another staff member as she yelled at the staff in the presence of a two-year-old child. G.S. 110-91(10) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 3/27/2024 Number Present: 79 Completed Date: 3/27/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced Upon arrival the acting director greeted me. The purpose of today’s visit was to monitor child care requirements during the center’s Annual Compliance visit. Child Care consultant, Vanessa Price, accompanied me on today’s visit. The last Annual Compliance visit was conducted on 4/13/23. This center operates with a five-star license, which was issued on 7/17/20. The compliance history for this center for the previous eighteen-month timeframe was 94%. OBSERVATIONS: All indoor licensed space and the outdoor environment were monitored today. I observed the children engaged in a variety of activities to include dot painting and water play. I observed the preschool age children playing on the playground in the drizzling rain. They were wearing raincoats with hoods. Lunch today would consist of chicken nuggets, green beans, peaches, and milk. CURRICULUM: This center implements a curriculum that has been approved through Bright Horizons. ++++ CHILDREN’S RECORDS: Fifteen children’s records were randomly-selected and reviewed today. STAFF RECORDS: Staff files were reviewed today INSPECTIONS: The last documented annual fire inspection was conducted on 8/11/23. The last documented sanitation inspection was conducted on 6/26/23. The last documented playground inspection was completed on 3/19/24. The last documented fire drill was conducted on 2/29/24. The last documented lockdown drill was conducted on 12/28/23. Please reminder to conduct a fire drill and lockdown drill this week, before the end of March. The following violations were cited today: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in classroom space #2 was not reading correctly. Upon arrival in the classroom the refrigerator door was not closed securely. A child's father later put milk in the refrigerator and did not close the refrigerator door completely. 15A NCAC 18A .2806(j)(2) 853 Incident logs were not completed and maintained as required. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. No documentation could be located to verify a revuew of the EMC plan in the past year. 10A NCAC 09 .0802(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. Documentation of staff in-service training could not be located today. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. The annual evaluations on file were completed in 2022. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No documentation could be located to verify a revuew of the EPR plan in the past year. .0607(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff had not completed the training in the established timeframe. .1102(g) 9999 NC Sanitation Rule 15A NCAC 18A .2806 states that opened containers of food must be stored in approved, clean, tightly closed storage containers once the container has been opened. Today were was an open package of tortillas on the shelf in the pantry area. Please send me a signed Corrective Action letter by 4/10/24, stating how violation cited today have been corrected. TECHNICAL ASSISTANCE WAS PROVIDED TODAY ON THE FOLLOWING TOPICS: NC FIRE CODE: Pleasse feel free to contact Jodi Morton with Durham Fire Inspections for assistance with options for the direct exits from classroom space #3 and #4. PROGRAM RECORDS: Some of the program records could not be located today. I explained that the records must be located to correct program violations cited today. Since the assistant director worked with the regular director, hopefully she can inventory the director’s office to find the information needed. RATED LICENSE: This center is in Cohort I for the Rated License reassessment. The assessment year for this center for this center will begin 7/1/24. AGENCY UPDATES: Child Care facilities are required to test their drinking and cooking water for lead every three years. For information you should contact Clean Water for Carolina Kids www.cleanwaterforcarolinakids.org. In addition, child care facilities are now required to test for lead and asbestos hazards in their buildings. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinar, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise NC newsletter emailed to you on December 7, 2023. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 3/27/2024 Number Present: 79 Completed Date: 3/27/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced Upon arrival the acting director greeted me. The purpose of today’s visit was to monitor child care requirements during the center’s Annual Compliance visit. Child Care consultant, Vanessa Price, accompanied me on today’s visit. The last Annual Compliance visit was conducted on 4/13/23. This center operates with a five-star license, which was issued on 7/17/20. The compliance history for this center for the previous eighteen-month timeframe was 94%. OBSERVATIONS: All indoor licensed space and the outdoor environment were monitored today. I observed the children engaged in a variety of activities to include dot painting and water play. I observed the preschool age children playing on the playground in the drizzling rain. They were wearing raincoats with hoods. Lunch today would consist of chicken nuggets, green beans, peaches, and milk. CURRICULUM: This center implements a curriculum that has been approved through Bright Horizons. ++++ CHILDREN’S RECORDS: Fifteen children’s records were randomly-selected and reviewed today. STAFF RECORDS: Staff files were reviewed today INSPECTIONS: The last documented annual fire inspection was conducted on 8/11/23. The last documented sanitation inspection was conducted on 6/26/23. The last documented playground inspection was completed on 3/19/24. The last documented fire drill was conducted on 2/29/24. The last documented lockdown drill was conducted on 12/28/23. Please reminder to conduct a fire drill and lockdown drill this week, before the end of March. The following violations were cited today: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in classroom space #2 was not reading correctly. Upon arrival in the classroom the refrigerator door was not closed securely. A child's father later put milk in the refrigerator and did not close the refrigerator door completely. 15A NCAC 18A .2806(j)(2) 853 Incident logs were not completed and maintained as required. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. No documentation could be located to verify a revuew of the EMC plan in the past year. 10A NCAC 09 .0802(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. Documentation of staff in-service training could not be located today. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. The annual evaluations on file were completed in 2022. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No documentation could be located to verify a revuew of the EPR plan in the past year. .0607(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff had not completed the training in the established timeframe. .1102(g) 9999 NC Sanitation Rule 15A NCAC 18A .2806 states that opened containers of food must be stored in approved, clean, tightly closed storage containers once the container has been opened. Today were was an open package of tortillas on the shelf in the pantry area. Please send me a signed Corrective Action letter by 4/10/24, stating how violation cited today have been corrected. TECHNICAL ASSISTANCE WAS PROVIDED TODAY ON THE FOLLOWING TOPICS: NC FIRE CODE: Pleasse feel free to contact Jodi Morton with Durham Fire Inspections for assistance with options for the direct exits from classroom space #3 and #4. PROGRAM RECORDS: Some of the program records could not be located today. I explained that the records must be located to correct program violations cited today. Since the assistant director worked with the regular director, hopefully she can inventory the director’s office to find the information needed. RATED LICENSE: This center is in Cohort I for the Rated License reassessment. The assessment year for this center for this center will begin 7/1/24. AGENCY UPDATES: Child Care facilities are required to test their drinking and cooking water for lead every three years. For information you should contact Clean Water for Carolina Kids www.cleanwaterforcarolinakids.org. In addition, child care facilities are now required to test for lead and asbestos hazards in their buildings. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinar, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise NC newsletter emailed to you on December 7, 2023. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1106 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: TONI FULLER Operation Type: Center Case Number: Visit Date: 3/27/2024 Number Present: 79 Completed Date: 3/27/2024 Age: From 0 To 5 Total Minutes: 280 Time In: 09:30 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced Upon arrival the acting director greeted me. The purpose of today’s visit was to monitor child care requirements during the center’s Annual Compliance visit. Child Care consultant, Vanessa Price, accompanied me on today’s visit. The last Annual Compliance visit was conducted on 4/13/23. This center operates with a five-star license, which was issued on 7/17/20. The compliance history for this center for the previous eighteen-month timeframe was 94%. OBSERVATIONS: All indoor licensed space and the outdoor environment were monitored today. I observed the children engaged in a variety of activities to include dot painting and water play. I observed the preschool age children playing on the playground in the drizzling rain. They were wearing raincoats with hoods. Lunch today would consist of chicken nuggets, green beans, peaches, and milk. CURRICULUM: This center implements a curriculum that has been approved through Bright Horizons. ++++ CHILDREN’S RECORDS: Fifteen children’s records were randomly-selected and reviewed today. STAFF RECORDS: Staff files were reviewed today INSPECTIONS: The last documented annual fire inspection was conducted on 8/11/23. The last documented sanitation inspection was conducted on 6/26/23. The last documented playground inspection was completed on 3/19/24. The last documented fire drill was conducted on 2/29/24. The last documented lockdown drill was conducted on 12/28/23. Please reminder to conduct a fire drill and lockdown drill this week, before the end of March. The following violations were cited today: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in classroom space #2 was not reading correctly. Upon arrival in the classroom the refrigerator door was not closed securely. A child's father later put milk in the refrigerator and did not close the refrigerator door completely. 15A NCAC 18A .2806(j)(2) 853 Incident logs were not completed and maintained as required. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. No documentation could be located to verify a revuew of the EMC plan in the past year. 10A NCAC 09 .0802(a) 1054 Documentation of staff's on-going training was not on file and/or was not current. Documentation of staff in-service training could not be located today. 10A NCAC 09 .1106(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. The annual evaluations on file were completed in 2022. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. No documentation could be located to verify a revuew of the EPR plan in the past year. .0607(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Four staff had not completed the training in the established timeframe. .1102(g) 9999 NC Sanitation Rule 15A NCAC 18A .2806 states that opened containers of food must be stored in approved, clean, tightly closed storage containers once the container has been opened. Today were was an open package of tortillas on the shelf in the pantry area. Please send me a signed Corrective Action letter by 4/10/24, stating how violation cited today have been corrected. TECHNICAL ASSISTANCE WAS PROVIDED TODAY ON THE FOLLOWING TOPICS: NC FIRE CODE: Pleasse feel free to contact Jodi Morton with Durham Fire Inspections for assistance with options for the direct exits from classroom space #3 and #4. PROGRAM RECORDS: Some of the program records could not be located today. I explained that the records must be located to correct program violations cited today. Since the assistant director worked with the regular director, hopefully she can inventory the director’s office to find the information needed. RATED LICENSE: This center is in Cohort I for the Rated License reassessment. The assessment year for this center for this center will begin 7/1/24. AGENCY UPDATES: Child Care facilities are required to test their drinking and cooking water for lead every three years. For information you should contact Clean Water for Carolina Kids www.cleanwaterforcarolinakids.org. In addition, child care facilities are now required to test for lead and asbestos hazards in their buildings. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free, and the first step is to watch one of the pre-enrollment webinar, which are available at www.cleanwaterforUSkids.org/carolina. Additional information can be found in the Raise NC newsletter emailed to you on December 7, 2023. CONTACT INFORMATION: Please contact me if I can be of any assistance to you. I can be reached at toni.fuller@dhhs.nc.gov or (919) 819-9366. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: BRIGHT HORIZONS AT NORTH DURHAM Facility ID: 32000017 Consultant: CUSARAH RIDDICK Operation Type: Center Case Number: 0923-080A Visit Date: 9/13/2023 Number Present: 75 Completed Date: 9/13/2023 Age: From 0 To 5 Total Minutes: 254 Time In: 08:32 AM Time Out: 12:46 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Catherine Finley, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Finley, Shanita Bellfield, Health and Safety Director, and several additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On more than one occasion, staff members failed to provide adequate supervision which led to multiple biting incidents between two to three-year-old children. One incident left a child with broken skin where the child needed medical attention. .1801(a)(1-5) You may contact me at (Cusarah Riddick, Investigations Consultant, 919-208-0546, Cusarah.riddick@dhhs.nc.gov) or (Sheronda Harris, Supervisor, Sheronda.harris@dhhs.nc.gov). Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2200). If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times