10A NCAC 09 .2204 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: MELINDA LESCAR Operation Type: Center Case Number: 1125-248L Visit Date: 12/12/2025 Number Present: 47 Completed Date: 12/12/2025 Age: From 0 To 5 Total Minutes: 110 Time In: 12:40 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my December 2, 2025, complaint visit. We conducted a walk-through of the facility unaccompanied. Children were adequately supervised during the visit and staff/child ratio was in compliance as indicated on the attached worksheet. Ms. Ward stated that the facility transitioned to enhanced staff/child ratios per accreditation on Monday, December 8, 2025. We observed children resting on cots and cribs during the walk through. Some children were observed to have their heads covered while asleep on their cots. I stated to the teachers throughout the classrooms that children’s heads could not be covered during rest time. A teacher reported that the children cover their heads. I stated to the teachers that children could not cover their heads. If a child was to cover their head please share with them that you need to see their faces and ensure their head is kept uncovered. A compliance letter was received on December 3, 2025, and the child care consultant requested dates the violation was corrected. The administrator documented all classrooms have designated outdoor times that do not overlap with other classrooms. This was addressed with all staff on November 17, 2025. Square footage has been discussed with all staff, and a playground map with the sq. ft. has been hung in each classroom as of December 3, 2025, and was observed in the classroom during today’s visit. The incident report was recorded on the incident log on December 2, 2025. Going forward, all new enrollment folders will have an incident log with the child check list to ensure the form is added to the incident binder. The following violation documented during the December 2, 2025, visit were monitored for compliance during this visit: Item # 107- The center did not comply with the permit restrictions. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. On November 14, 2025, at 3:55pm there were 18 children on the playground. We observed the facility meeting enhanced capacity in each classroom during the walk through during nap time. Item # 853- Incident logs were not completed and maintained as required. An incident reported completed on November 14, 2025, for a one-year-old child was not logged. There were two incident reports since the last visit conducted on December 2, 2025. One incident report from December 3, 2025, that was documented on the incident log and one from December 5, 2025, that was not logged on the incident log. The administrator corrected this during the visit. Technical assistance was provided during the December 2, 2025, visit and was recorded on the visit summary reviewed and left with you at the end of the visit. The following violation was documented: Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. I observed one incident report dated December 5, 2025, that had not been documented on the incident log. .0802(g)(1-6) Comments Section Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation documented must be corrected immediately. On or before December 26, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Melinda Lescar, Child Care Consultant PO Box Office: 25174 Mobile: 336-987-0960 Melinda.Lescar@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Item#853- Incident logs were not completed and maintained as required. During today’s visit there was an incident report for one child from December 5, 2025, that was not logged on the incident report log. An additional incident from December 3, 2025, had been logged. By documenting incidents and injuries, on the incident log you can track incident data and take proactive measures to prevent further recurrence. A scheduled daily time to log all incidents reports in order to maintain compliance and updated records for facility. You may consider setting a reminder on work calendar and/or phone to serve as a reminder. The administrator stated moving forward to be proactive, she will require all staff members after completing the incident report to and parents have signed the report, the staff member will document incident form on the incident log in the office. Consultation For toddlers/preschoolers, while some children naturally cover their heads for comfort (muffling sound/light), caregivers must ensure blankets are lightweight, breathable, and not covering the face. • Caregiver Role: o Use light weight, breathable blankets o Ensure the blanket is never placed over the face by staff, and/or the blanket is never placed over the head by child. o Maintain supervision Repeat violations demonstrate a pattern of noncompliance and may result in administrative action per Child Care Rule 10A NCAC 09 .2204(6). You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, Child Care Consultant, 336-987-0960, melinda.lescar@dhhs.nc.gov or Pam Hauser, Licensing Supervisor, 336-317-5003, or mail, pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: MELINDA LESCAR Operation Type: Center Case Number: 1125-248L Visit Date: 12/12/2025 Number Present: 47 Completed Date: 12/12/2025 Age: From 0 To 5 Total Minutes: 110 Time In: 12:40 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my December 2, 2025, complaint visit. We conducted a walk-through of the facility unaccompanied. Children were adequately supervised during the visit and staff/child ratio was in compliance as indicated on the attached worksheet. Ms. Ward stated that the facility transitioned to enhanced staff/child ratios per accreditation on Monday, December 8, 2025. We observed children resting on cots and cribs during the walk through. Some children were observed to have their heads covered while asleep on their cots. I stated to the teachers throughout the classrooms that children’s heads could not be covered during rest time. A teacher reported that the children cover their heads. I stated to the teachers that children could not cover their heads. If a child was to cover their head please share with them that you need to see their faces and ensure their head is kept uncovered. A compliance letter was received on December 3, 2025, and the child care consultant requested dates the violation was corrected. The administrator documented all classrooms have designated outdoor times that do not overlap with other classrooms. This was addressed with all staff on November 17, 2025. Square footage has been discussed with all staff, and a playground map with the sq. ft. has been hung in each classroom as of December 3, 2025, and was observed in the classroom during today’s visit. The incident report was recorded on the incident log on December 2, 2025. Going forward, all new enrollment folders will have an incident log with the child check list to ensure the form is added to the incident binder. The following violation documented during the December 2, 2025, visit were monitored for compliance during this visit: Item # 107- The center did not comply with the permit restrictions. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. On November 14, 2025, at 3:55pm there were 18 children on the playground. We observed the facility meeting enhanced capacity in each classroom during the walk through during nap time. Item # 853- Incident logs were not completed and maintained as required. An incident reported completed on November 14, 2025, for a one-year-old child was not logged. There were two incident reports since the last visit conducted on December 2, 2025. One incident report from December 3, 2025, that was documented on the incident log and one from December 5, 2025, that was not logged on the incident log. The administrator corrected this during the visit. Technical assistance was provided during the December 2, 2025, visit and was recorded on the visit summary reviewed and left with you at the end of the visit. The following violation was documented: Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. I observed one incident report dated December 5, 2025, that had not been documented on the incident log. .0802(g)(1-6) Comments Section Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation documented must be corrected immediately. On or before December 26, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Melinda Lescar, Child Care Consultant PO Box Office: 25174 Mobile: 336-987-0960 Melinda.Lescar@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Item#853- Incident logs were not completed and maintained as required. During today’s visit there was an incident report for one child from December 5, 2025, that was not logged on the incident report log. An additional incident from December 3, 2025, had been logged. By documenting incidents and injuries, on the incident log you can track incident data and take proactive measures to prevent further recurrence. A scheduled daily time to log all incidents reports in order to maintain compliance and updated records for facility. You may consider setting a reminder on work calendar and/or phone to serve as a reminder. The administrator stated moving forward to be proactive, she will require all staff members after completing the incident report to and parents have signed the report, the staff member will document incident form on the incident log in the office. Consultation For toddlers/preschoolers, while some children naturally cover their heads for comfort (muffling sound/light), caregivers must ensure blankets are lightweight, breathable, and not covering the face. • Caregiver Role: o Use light weight, breathable blankets o Ensure the blanket is never placed over the face by staff, and/or the blanket is never placed over the head by child. o Maintain supervision Repeat violations demonstrate a pattern of noncompliance and may result in administrative action per Child Care Rule 10A NCAC 09 .2204(6). You will be notified in writing of any action taken. In addition, a follow-up visit will be conducted. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, Child Care Consultant, 336-987-0960, melinda.lescar@dhhs.nc.gov or Pam Hauser, Licensing Supervisor, 336-317-5003, or mail, pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-106 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: MELINDA LESCAR Operation Type: Center Case Number: 1125-248L Visit Date: 12/2/2025 Number Present: 4 Completed Date: 12/2/2025 Age: From 1 To 2 Total Minutes: 185 Time In: 11:55 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. We conducted a walk-through of the classroom for one year old children unaccompanied. During the visit, I discussed the information with Maranda Ward, administrator. The allegation is as follows: There are concerns that children are not being provided with adequate supervision. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license posted and permit restrictions were monitored. Based on information provided, on Friday, November 14, 2025, a one-year-old child was scratched on the forehead and the left side of the face. The incident occurred when a 2-year-old child wanted to get into the Little Tykes car on playground 3, with the one-year-old child and then the 2-year-old child scratched the one-year-old child. The administrator and two teachers were interviewed. The administrator was asked if she had received any concerns from parents regarding supervision in the last month. The administrator stated she did receive an email from a parent regarding scratches her child had received at the facility on Friday, November 14, 2025, at 3:55pm. The administrator shared the parent’s concerns surrounding supervision, being informed of the incident and the follow-up. The administrator stated that after a child has an incident, attention is given to the child, incident report completed, and normally a picture is taken and sent in the facility app to the parent. The administrator stated the mom arrived prior to the picture being sent and the parent being called as the parent’s pick-up time is 4:15pm. Two teachers were interviewed who were present on the date of the alleged incident. The teacher in the one-year-old room, space 2, stated she was signing a child out at the gate, whose parent was picking up at the time of the incident, and the teacher in the two-year-old room brought the child over to her after the incident. The teacher in the classroom for two-year-old children stated she was pushing the children in swings, when she observed the children fighting over the car and began walking over to the children when the two-year-old scratched the one-year-old child. Based on information received from staff interviewed, the allegation was unsubstantiated. The incident report was observed for the one-year-old child. The incident report was not logged onto the incident log. The arrival and departure sheets for the classrooms for one- and two-year-old children were observed during the visit. At the time of the incident, there were eighteen children one and two years of age on playground 3. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. The following violations(s) were observed: Violation Number Comment Rule 107 The center did not comply with the permit restrictions. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. On November 14, 2025, at 3:55pm there were 18 children on the playground. GS 110-91; GS 110-106 853 Incident logs were not completed and maintained as required. An incident reported completed on November 14, 2025, for a one year old child was not logged. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 16, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Melinda Lescar, Child Care Consultant PO Box 25174 Winston Salem, NC 27114 Melinda.lescar@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature), and the following information must be included: Name Position Facility Name, Facility ID# Technical Assistance Item#853- Incident logs were not completed and maintained as required. During today’s visit there was an incident report for one child that was not logged on the incident report log. Incident reports and logs are a vital tool for ensuring safety within an early childhood environment. By documenting incidents and injuries, on the incident log you can track incident data and take proactive measures to prevent further recurrence. Item # 107, the center did not comply with permit restrictions. It is important for all staff to be aware of enhanced space requirements both indoors and outdoors. Maintaining compliance and following your established schedule for your outdoor playground ensures your facility meets your program requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, Child Care Consultant, 336-987-0960 melinda.lescar@dhhs.nc.gov or Pam Hauser, Licensing Supervisor, 336-317-5003 or pamela.hauser@dhhs.nc.gov if you have questions. Your program was accredited when session law passed, and the facility is required to come into compliance with either accrediting organization staff/ratios, meeting NAEYC or enhanced standards in Child Care Rule .3208. On your next monitoring visit Annual Compliance or Routine Unannounced the facility will be expected to follow staff/ratios specified by NAEYC or must meet enhanced ratios as outlined in .3208 for Pathway #3. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: MELINDA LESCAR Operation Type: Center Case Number: 1125-248L Visit Date: 12/2/2025 Number Present: 4 Completed Date: 12/2/2025 Age: From 1 To 2 Total Minutes: 185 Time In: 11:55 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. We conducted a walk-through of the classroom for one year old children unaccompanied. During the visit, I discussed the information with Maranda Ward, administrator. The allegation is as follows: There are concerns that children are not being provided with adequate supervision. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license posted and permit restrictions were monitored. Based on information provided, on Friday, November 14, 2025, a one-year-old child was scratched on the forehead and the left side of the face. The incident occurred when a 2-year-old child wanted to get into the Little Tykes car on playground 3, with the one-year-old child and then the 2-year-old child scratched the one-year-old child. The administrator and two teachers were interviewed. The administrator was asked if she had received any concerns from parents regarding supervision in the last month. The administrator stated she did receive an email from a parent regarding scratches her child had received at the facility on Friday, November 14, 2025, at 3:55pm. The administrator shared the parent’s concerns surrounding supervision, being informed of the incident and the follow-up. The administrator stated that after a child has an incident, attention is given to the child, incident report completed, and normally a picture is taken and sent in the facility app to the parent. The administrator stated the mom arrived prior to the picture being sent and the parent being called as the parent’s pick-up time is 4:15pm. Two teachers were interviewed who were present on the date of the alleged incident. The teacher in the one-year-old room, space 2, stated she was signing a child out at the gate, whose parent was picking up at the time of the incident, and the teacher in the two-year-old room brought the child over to her after the incident. The teacher in the classroom for two-year-old children stated she was pushing the children in swings, when she observed the children fighting over the car and began walking over to the children when the two-year-old scratched the one-year-old child. Based on information received from staff interviewed, the allegation was unsubstantiated. The incident report was observed for the one-year-old child. The incident report was not logged onto the incident log. The arrival and departure sheets for the classrooms for one- and two-year-old children were observed during the visit. At the time of the incident, there were eighteen children one and two years of age on playground 3. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. The following violations(s) were observed: Violation Number Comment Rule 107 The center did not comply with the permit restrictions. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. On November 14, 2025, at 3:55pm there were 18 children on the playground. GS 110-91; GS 110-106 853 Incident logs were not completed and maintained as required. An incident reported completed on November 14, 2025, for a one year old child was not logged. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 16, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Melinda Lescar, Child Care Consultant PO Box 25174 Winston Salem, NC 27114 Melinda.lescar@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature), and the following information must be included: Name Position Facility Name, Facility ID# Technical Assistance Item#853- Incident logs were not completed and maintained as required. During today’s visit there was an incident report for one child that was not logged on the incident report log. Incident reports and logs are a vital tool for ensuring safety within an early childhood environment. By documenting incidents and injuries, on the incident log you can track incident data and take proactive measures to prevent further recurrence. Item # 107, the center did not comply with permit restrictions. It is important for all staff to be aware of enhanced space requirements both indoors and outdoors. Maintaining compliance and following your established schedule for your outdoor playground ensures your facility meets your program requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, Child Care Consultant, 336-987-0960 melinda.lescar@dhhs.nc.gov or Pam Hauser, Licensing Supervisor, 336-317-5003 or pamela.hauser@dhhs.nc.gov if you have questions. Your program was accredited when session law passed, and the facility is required to come into compliance with either accrediting organization staff/ratios, meeting NAEYC or enhanced standards in Child Care Rule .3208. On your next monitoring visit Annual Compliance or Routine Unannounced the facility will be expected to follow staff/ratios specified by NAEYC or must meet enhanced ratios as outlined in .3208 for Pathway #3. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: MELINDA LESCAR Operation Type: Center Case Number: 1125-248L Visit Date: 12/2/2025 Number Present: 4 Completed Date: 12/2/2025 Age: From 1 To 2 Total Minutes: 185 Time In: 11:55 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. We conducted a walk-through of the classroom for one year old children unaccompanied. During the visit, I discussed the information with Maranda Ward, administrator. The allegation is as follows: There are concerns that children are not being provided with adequate supervision. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license posted and permit restrictions were monitored. Based on information provided, on Friday, November 14, 2025, a one-year-old child was scratched on the forehead and the left side of the face. The incident occurred when a 2-year-old child wanted to get into the Little Tykes car on playground 3, with the one-year-old child and then the 2-year-old child scratched the one-year-old child. The administrator and two teachers were interviewed. The administrator was asked if she had received any concerns from parents regarding supervision in the last month. The administrator stated she did receive an email from a parent regarding scratches her child had received at the facility on Friday, November 14, 2025, at 3:55pm. The administrator shared the parent’s concerns surrounding supervision, being informed of the incident and the follow-up. The administrator stated that after a child has an incident, attention is given to the child, incident report completed, and normally a picture is taken and sent in the facility app to the parent. The administrator stated the mom arrived prior to the picture being sent and the parent being called as the parent’s pick-up time is 4:15pm. Two teachers were interviewed who were present on the date of the alleged incident. The teacher in the one-year-old room, space 2, stated she was signing a child out at the gate, whose parent was picking up at the time of the incident, and the teacher in the two-year-old room brought the child over to her after the incident. The teacher in the classroom for two-year-old children stated she was pushing the children in swings, when she observed the children fighting over the car and began walking over to the children when the two-year-old scratched the one-year-old child. Based on information received from staff interviewed, the allegation was unsubstantiated. The incident report was observed for the one-year-old child. The incident report was not logged onto the incident log. The arrival and departure sheets for the classrooms for one- and two-year-old children were observed during the visit. At the time of the incident, there were eighteen children one and two years of age on playground 3. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. The following violations(s) were observed: Violation Number Comment Rule 107 The center did not comply with the permit restrictions. The facility follows enhanced space which is indicated on the permit posted. The space capacity of playground 3 allows 14 children at 100 square feet. On November 14, 2025, at 3:55pm there were 18 children on the playground. GS 110-91; GS 110-106 853 Incident logs were not completed and maintained as required. An incident reported completed on November 14, 2025, for a one year old child was not logged. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 16, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Melinda Lescar, Child Care Consultant PO Box 25174 Winston Salem, NC 27114 Melinda.lescar@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature), and the following information must be included: Name Position Facility Name, Facility ID# Technical Assistance Item#853- Incident logs were not completed and maintained as required. During today’s visit there was an incident report for one child that was not logged on the incident report log. Incident reports and logs are a vital tool for ensuring safety within an early childhood environment. By documenting incidents and injuries, on the incident log you can track incident data and take proactive measures to prevent further recurrence. Item # 107, the center did not comply with permit restrictions. It is important for all staff to be aware of enhanced space requirements both indoors and outdoors. Maintaining compliance and following your established schedule for your outdoor playground ensures your facility meets your program requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Melinda Lescar, Child Care Consultant, 336-987-0960 melinda.lescar@dhhs.nc.gov or Pam Hauser, Licensing Supervisor, 336-317-5003 or pamela.hauser@dhhs.nc.gov if you have questions. Your program was accredited when session law passed, and the facility is required to come into compliance with either accrediting organization staff/ratios, meeting NAEYC or enhanced standards in Child Care Rule .3208. On your next monitoring visit Annual Compliance or Routine Unannounced the facility will be expected to follow staff/ratios specified by NAEYC or must meet enhanced ratios as outlined in .3208 for Pathway #3. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: JENNIFER DAVIS Operation Type: Center Case Number: Visit Date: 10/24/2025 Number Present: 48 Completed Date: 10/24/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 08:50 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable child care requirements for an annual compliance visit. The visit was conducted with Maranda Ward, Administrator. The program currently operates with a Five-Star License issued on November 1, 2024. The last annual compliance visit was conducted on November 5, 2024. The last sanitation inspection was completed 7/16/2025, with a “Superior” classification and eight demerits. The last fire inspection was conducted on 1/8/2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history is currently 85%. The NC Secretary of State website was reviewed 10/23/2025 and the owner, KinderCare Education LLC, was listed as current and active. All indoor and outdoor spaces approved for child care were monitored during today’s visit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Children in care were observed to be engaged in free play, routine care, and outdoor play. Lunch was observed and consisted of cheese pizza, broccoli, oranges, and milk. Children under twelve months old were observed to receive care according to individual needs including diapering and bottle feeding. Program records including fire drills, emergency drills, and playground inspection, required postings, nutrition, storage of hazardous items and storage of and administration of medication was monitored today. Staff and children’s files were monitored by DCDEE procedures. The facility does not transport children for any reason and is not approved for transportation. Enrolled school age children arrive at the facility after school by public school buses. The following violation(s) were documented: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Space 1, Space 2, and Space 7, the walls had areas of chipping paint that need to be repaired. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space 2, there were two damaged puzzles. These were removed during the visit. In Space 3, there was a mat with chipping vinyl pieces. The mat was removed during the visit. In Space 7, there were small wooden blocks that had chipping paint. These were removed during the visit. In Space 8, there was one fabric storage bin that was torn and needs to be removed and replaced. This was removed during the visit. On the infant/toddler playground, there was one cracked blue rocking horse and concrete exposed edging that needs to be covered. The cracked rocking horse was removed during the visit. On the preschool playground, there was a horse rocker and see saw rocker that had chipping paint on the handles. .0601(c) 847 Parent's medication authorization did not include required information. In Space 7, one diaper cream did not have correct medication authorization. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. In Space 7, there was a bin of foam blocks accessible to children under 3 years of age. .0604(q) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One infant child care provider did not complete ITS SIDS within two months of employment. .1102(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One medical exam for an enrolled child was not completed and signed by medical professional GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One enrolled child did not have a medical action plan on file for emergency medication. .0801(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the preschool playground, the mulch measured between one and two inches and did not meet six inches around the stationary equipment and swings. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2025, I must receive compliance documentation that describes accurately and in detail how and when the violations were corrected. The documentation must also include the facility ID number, date the documentation is being submitted, title of the person signing the documentation, and each violation item number. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.davis@dhhs.nc.gov. Technical Assistance and Consultation provided during today’s Visit: -Medical action plans must be updated annually and a copy should be kept with medication and application in file. -Medications should be kept in original containers and have current permission on file. The specific name of the medication should be written on permission. - Foam materials should not be accessible to children under three years of age. -Materials that are damaged with chipped paint, etc. should be removed from the children's space and replaced. -Staff members that work in the infant room should complete the ITS SIDS training within two months of employment. A current list of trainers was emailed during the visit. The Clean Water for Us Kids website summary shows that lead water testing was completed for the facility on January 3, 2024. The website summary for the facility also shows that the lead-based paint and Asbestos is completed with no actions required. at the link https://www.cleanwaterforuskids.org/en/carolina/contact/. To remain in compliance with child care rules and sanitation rules, lead water testing must be completed every three years. The ABCMS roster report must be updated as staff are hired or separate from employment. You might consider adding a section/note to the Staff File Checklist as reminder to complete this task that states “ABCMS ROSTER REPORT UPDATED WITH EMPLOYEE INFORMATION” and list a date. QRIS You have received email communications from the Division of Child Development and Early Education regarding Quality Rating Improvement System (QRIS) Modernization. To earn a Two to Five Star License there are now three pathways you may choose from. You were issued a Five Star License on November 1, 2024, based upon NAEYC Accreditation, which aligns with Pathway 3 of the QRIS. We discussed today the requirements for a Five Star License with this pathway that requires you to meet accreditation staff/child ratios or enhanced ratios. During the visit, I reviewed Child Care Rule .3207 (i) 10A NCAC 09 .3207 Accreditation and Head Start Pathway for Child Care Facilities. (i)Accredited, Head Start and Early Head Start facilities shall meet the staff/child ratio requirements of the organization when required to obtain and maintain the accreditation or designation. If a facility may receive an accreditation award or Head Start designation without adhering to the accreditation standards or Head Start performance standards, the facility shall meet the organization's staff/child ratio standard or enhanced staff/child ratio requirements specified in Rule .3208 of this Section. During today’s visit, Melinda Lescar, Child Care Consultant, accompanied me. Ms. Lescar will in the future be assigned as the Child Care Consultant for your facility. If you have questions or need assistance prior to that time, please contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have questions or need assistance regarding today’s visit, you may contact me at 336-317-5041, or by email at jennifer.davis@dhhs.nc.gov. If you have concerns regarding today’s visit or concerns regarding any violations documented during today’s visit, you may contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .3207 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: JENNIFER DAVIS Operation Type: Center Case Number: Visit Date: 10/24/2025 Number Present: 48 Completed Date: 10/24/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 08:50 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable child care requirements for an annual compliance visit. The visit was conducted with Maranda Ward, Administrator. The program currently operates with a Five-Star License issued on November 1, 2024. The last annual compliance visit was conducted on November 5, 2024. The last sanitation inspection was completed 7/16/2025, with a “Superior” classification and eight demerits. The last fire inspection was conducted on 1/8/2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history is currently 85%. The NC Secretary of State website was reviewed 10/23/2025 and the owner, KinderCare Education LLC, was listed as current and active. All indoor and outdoor spaces approved for child care were monitored during today’s visit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Children in care were observed to be engaged in free play, routine care, and outdoor play. Lunch was observed and consisted of cheese pizza, broccoli, oranges, and milk. Children under twelve months old were observed to receive care according to individual needs including diapering and bottle feeding. Program records including fire drills, emergency drills, and playground inspection, required postings, nutrition, storage of hazardous items and storage of and administration of medication was monitored today. Staff and children’s files were monitored by DCDEE procedures. The facility does not transport children for any reason and is not approved for transportation. Enrolled school age children arrive at the facility after school by public school buses. The following violation(s) were documented: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Space 1, Space 2, and Space 7, the walls had areas of chipping paint that need to be repaired. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space 2, there were two damaged puzzles. These were removed during the visit. In Space 3, there was a mat with chipping vinyl pieces. The mat was removed during the visit. In Space 7, there were small wooden blocks that had chipping paint. These were removed during the visit. In Space 8, there was one fabric storage bin that was torn and needs to be removed and replaced. This was removed during the visit. On the infant/toddler playground, there was one cracked blue rocking horse and concrete exposed edging that needs to be covered. The cracked rocking horse was removed during the visit. On the preschool playground, there was a horse rocker and see saw rocker that had chipping paint on the handles. .0601(c) 847 Parent's medication authorization did not include required information. In Space 7, one diaper cream did not have correct medication authorization. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. In Space 7, there was a bin of foam blocks accessible to children under 3 years of age. .0604(q) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One infant child care provider did not complete ITS SIDS within two months of employment. .1102(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One medical exam for an enrolled child was not completed and signed by medical professional GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One enrolled child did not have a medical action plan on file for emergency medication. .0801(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the preschool playground, the mulch measured between one and two inches and did not meet six inches around the stationary equipment and swings. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2025, I must receive compliance documentation that describes accurately and in detail how and when the violations were corrected. The documentation must also include the facility ID number, date the documentation is being submitted, title of the person signing the documentation, and each violation item number. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.davis@dhhs.nc.gov. Technical Assistance and Consultation provided during today’s Visit: -Medical action plans must be updated annually and a copy should be kept with medication and application in file. -Medications should be kept in original containers and have current permission on file. The specific name of the medication should be written on permission. - Foam materials should not be accessible to children under three years of age. -Materials that are damaged with chipped paint, etc. should be removed from the children's space and replaced. -Staff members that work in the infant room should complete the ITS SIDS training within two months of employment. A current list of trainers was emailed during the visit. The Clean Water for Us Kids website summary shows that lead water testing was completed for the facility on January 3, 2024. The website summary for the facility also shows that the lead-based paint and Asbestos is completed with no actions required. at the link https://www.cleanwaterforuskids.org/en/carolina/contact/. To remain in compliance with child care rules and sanitation rules, lead water testing must be completed every three years. The ABCMS roster report must be updated as staff are hired or separate from employment. You might consider adding a section/note to the Staff File Checklist as reminder to complete this task that states “ABCMS ROSTER REPORT UPDATED WITH EMPLOYEE INFORMATION” and list a date. QRIS You have received email communications from the Division of Child Development and Early Education regarding Quality Rating Improvement System (QRIS) Modernization. To earn a Two to Five Star License there are now three pathways you may choose from. You were issued a Five Star License on November 1, 2024, based upon NAEYC Accreditation, which aligns with Pathway 3 of the QRIS. We discussed today the requirements for a Five Star License with this pathway that requires you to meet accreditation staff/child ratios or enhanced ratios. During the visit, I reviewed Child Care Rule .3207 (i) 10A NCAC 09 .3207 Accreditation and Head Start Pathway for Child Care Facilities. (i)Accredited, Head Start and Early Head Start facilities shall meet the staff/child ratio requirements of the organization when required to obtain and maintain the accreditation or designation. If a facility may receive an accreditation award or Head Start designation without adhering to the accreditation standards or Head Start performance standards, the facility shall meet the organization's staff/child ratio standard or enhanced staff/child ratio requirements specified in Rule .3208 of this Section. During today’s visit, Melinda Lescar, Child Care Consultant, accompanied me. Ms. Lescar will in the future be assigned as the Child Care Consultant for your facility. If you have questions or need assistance prior to that time, please contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have questions or need assistance regarding today’s visit, you may contact me at 336-317-5041, or by email at jennifer.davis@dhhs.nc.gov. If you have concerns regarding today’s visit or concerns regarding any violations documented during today’s visit, you may contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: JENNIFER DAVIS Operation Type: Center Case Number: Visit Date: 10/24/2025 Number Present: 48 Completed Date: 10/24/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 08:50 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable child care requirements for an annual compliance visit. The visit was conducted with Maranda Ward, Administrator. The program currently operates with a Five-Star License issued on November 1, 2024. The last annual compliance visit was conducted on November 5, 2024. The last sanitation inspection was completed 7/16/2025, with a “Superior” classification and eight demerits. The last fire inspection was conducted on 1/8/2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history is currently 85%. The NC Secretary of State website was reviewed 10/23/2025 and the owner, KinderCare Education LLC, was listed as current and active. All indoor and outdoor spaces approved for child care were monitored during today’s visit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Children in care were observed to be engaged in free play, routine care, and outdoor play. Lunch was observed and consisted of cheese pizza, broccoli, oranges, and milk. Children under twelve months old were observed to receive care according to individual needs including diapering and bottle feeding. Program records including fire drills, emergency drills, and playground inspection, required postings, nutrition, storage of hazardous items and storage of and administration of medication was monitored today. Staff and children’s files were monitored by DCDEE procedures. The facility does not transport children for any reason and is not approved for transportation. Enrolled school age children arrive at the facility after school by public school buses. The following violation(s) were documented: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Space 1, Space 2, and Space 7, the walls had areas of chipping paint that need to be repaired. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space 2, there were two damaged puzzles. These were removed during the visit. In Space 3, there was a mat with chipping vinyl pieces. The mat was removed during the visit. In Space 7, there were small wooden blocks that had chipping paint. These were removed during the visit. In Space 8, there was one fabric storage bin that was torn and needs to be removed and replaced. This was removed during the visit. On the infant/toddler playground, there was one cracked blue rocking horse and concrete exposed edging that needs to be covered. The cracked rocking horse was removed during the visit. On the preschool playground, there was a horse rocker and see saw rocker that had chipping paint on the handles. .0601(c) 847 Parent's medication authorization did not include required information. In Space 7, one diaper cream did not have correct medication authorization. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. In Space 7, there was a bin of foam blocks accessible to children under 3 years of age. .0604(q) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One infant child care provider did not complete ITS SIDS within two months of employment. .1102(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One medical exam for an enrolled child was not completed and signed by medical professional GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One enrolled child did not have a medical action plan on file for emergency medication. .0801(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the preschool playground, the mulch measured between one and two inches and did not meet six inches around the stationary equipment and swings. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2025, I must receive compliance documentation that describes accurately and in detail how and when the violations were corrected. The documentation must also include the facility ID number, date the documentation is being submitted, title of the person signing the documentation, and each violation item number. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.davis@dhhs.nc.gov. Technical Assistance and Consultation provided during today’s Visit: -Medical action plans must be updated annually and a copy should be kept with medication and application in file. -Medications should be kept in original containers and have current permission on file. The specific name of the medication should be written on permission. - Foam materials should not be accessible to children under three years of age. -Materials that are damaged with chipped paint, etc. should be removed from the children's space and replaced. -Staff members that work in the infant room should complete the ITS SIDS training within two months of employment. A current list of trainers was emailed during the visit. The Clean Water for Us Kids website summary shows that lead water testing was completed for the facility on January 3, 2024. The website summary for the facility also shows that the lead-based paint and Asbestos is completed with no actions required. at the link https://www.cleanwaterforuskids.org/en/carolina/contact/. To remain in compliance with child care rules and sanitation rules, lead water testing must be completed every three years. The ABCMS roster report must be updated as staff are hired or separate from employment. You might consider adding a section/note to the Staff File Checklist as reminder to complete this task that states “ABCMS ROSTER REPORT UPDATED WITH EMPLOYEE INFORMATION” and list a date. QRIS You have received email communications from the Division of Child Development and Early Education regarding Quality Rating Improvement System (QRIS) Modernization. To earn a Two to Five Star License there are now three pathways you may choose from. You were issued a Five Star License on November 1, 2024, based upon NAEYC Accreditation, which aligns with Pathway 3 of the QRIS. We discussed today the requirements for a Five Star License with this pathway that requires you to meet accreditation staff/child ratios or enhanced ratios. During the visit, I reviewed Child Care Rule .3207 (i) 10A NCAC 09 .3207 Accreditation and Head Start Pathway for Child Care Facilities. (i)Accredited, Head Start and Early Head Start facilities shall meet the staff/child ratio requirements of the organization when required to obtain and maintain the accreditation or designation. If a facility may receive an accreditation award or Head Start designation without adhering to the accreditation standards or Head Start performance standards, the facility shall meet the organization's staff/child ratio standard or enhanced staff/child ratio requirements specified in Rule .3208 of this Section. During today’s visit, Melinda Lescar, Child Care Consultant, accompanied me. Ms. Lescar will in the future be assigned as the Child Care Consultant for your facility. If you have questions or need assistance prior to that time, please contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have questions or need assistance regarding today’s visit, you may contact me at 336-317-5041, or by email at jennifer.davis@dhhs.nc.gov. If you have concerns regarding today’s visit or concerns regarding any violations documented during today’s visit, you may contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: JENNIFER DAVIS Operation Type: Center Case Number: Visit Date: 10/24/2025 Number Present: 48 Completed Date: 10/24/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 08:50 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable child care requirements for an annual compliance visit. The visit was conducted with Maranda Ward, Administrator. The program currently operates with a Five-Star License issued on November 1, 2024. The last annual compliance visit was conducted on November 5, 2024. The last sanitation inspection was completed 7/16/2025, with a “Superior” classification and eight demerits. The last fire inspection was conducted on 1/8/2025, and the facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history is currently 85%. The NC Secretary of State website was reviewed 10/23/2025 and the owner, KinderCare Education LLC, was listed as current and active. All indoor and outdoor spaces approved for child care were monitored during today’s visit. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Children in care were observed to be engaged in free play, routine care, and outdoor play. Lunch was observed and consisted of cheese pizza, broccoli, oranges, and milk. Children under twelve months old were observed to receive care according to individual needs including diapering and bottle feeding. Program records including fire drills, emergency drills, and playground inspection, required postings, nutrition, storage of hazardous items and storage of and administration of medication was monitored today. Staff and children’s files were monitored by DCDEE procedures. The facility does not transport children for any reason and is not approved for transportation. Enrolled school age children arrive at the facility after school by public school buses. The following violation(s) were documented: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Space 1, Space 2, and Space 7, the walls had areas of chipping paint that need to be repaired. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space 2, there were two damaged puzzles. These were removed during the visit. In Space 3, there was a mat with chipping vinyl pieces. The mat was removed during the visit. In Space 7, there were small wooden blocks that had chipping paint. These were removed during the visit. In Space 8, there was one fabric storage bin that was torn and needs to be removed and replaced. This was removed during the visit. On the infant/toddler playground, there was one cracked blue rocking horse and concrete exposed edging that needs to be covered. The cracked rocking horse was removed during the visit. On the preschool playground, there was a horse rocker and see saw rocker that had chipping paint on the handles. .0601(c) 847 Parent's medication authorization did not include required information. In Space 7, one diaper cream did not have correct medication authorization. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. In Space 7, there was a bin of foam blocks accessible to children under 3 years of age. .0604(q) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One infant child care provider did not complete ITS SIDS within two months of employment. .1102(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One medical exam for an enrolled child was not completed and signed by medical professional GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One enrolled child did not have a medical action plan on file for emergency medication. .0801(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. On the preschool playground, the mulch measured between one and two inches and did not meet six inches around the stationary equipment and swings. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 7, 2025, I must receive compliance documentation that describes accurately and in detail how and when the violations were corrected. The documentation must also include the facility ID number, date the documentation is being submitted, title of the person signing the documentation, and each violation item number. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.davis@dhhs.nc.gov. Technical Assistance and Consultation provided during today’s Visit: -Medical action plans must be updated annually and a copy should be kept with medication and application in file. -Medications should be kept in original containers and have current permission on file. The specific name of the medication should be written on permission. - Foam materials should not be accessible to children under three years of age. -Materials that are damaged with chipped paint, etc. should be removed from the children's space and replaced. -Staff members that work in the infant room should complete the ITS SIDS training within two months of employment. A current list of trainers was emailed during the visit. The Clean Water for Us Kids website summary shows that lead water testing was completed for the facility on January 3, 2024. The website summary for the facility also shows that the lead-based paint and Asbestos is completed with no actions required. at the link https://www.cleanwaterforuskids.org/en/carolina/contact/. To remain in compliance with child care rules and sanitation rules, lead water testing must be completed every three years. The ABCMS roster report must be updated as staff are hired or separate from employment. You might consider adding a section/note to the Staff File Checklist as reminder to complete this task that states “ABCMS ROSTER REPORT UPDATED WITH EMPLOYEE INFORMATION” and list a date. QRIS You have received email communications from the Division of Child Development and Early Education regarding Quality Rating Improvement System (QRIS) Modernization. To earn a Two to Five Star License there are now three pathways you may choose from. You were issued a Five Star License on November 1, 2024, based upon NAEYC Accreditation, which aligns with Pathway 3 of the QRIS. We discussed today the requirements for a Five Star License with this pathway that requires you to meet accreditation staff/child ratios or enhanced ratios. During the visit, I reviewed Child Care Rule .3207 (i) 10A NCAC 09 .3207 Accreditation and Head Start Pathway for Child Care Facilities. (i)Accredited, Head Start and Early Head Start facilities shall meet the staff/child ratio requirements of the organization when required to obtain and maintain the accreditation or designation. If a facility may receive an accreditation award or Head Start designation without adhering to the accreditation standards or Head Start performance standards, the facility shall meet the organization's staff/child ratio standard or enhanced staff/child ratio requirements specified in Rule .3208 of this Section. During today’s visit, Melinda Lescar, Child Care Consultant, accompanied me. Ms. Lescar will in the future be assigned as the Child Care Consultant for your facility. If you have questions or need assistance prior to that time, please contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have questions or need assistance regarding today’s visit, you may contact me at 336-317-5041, or by email at jennifer.davis@dhhs.nc.gov. If you have concerns regarding today’s visit or concerns regarding any violations documented during today’s visit, you may contact Pamela Hauser, Licensing Supervisor, at pamela.hauser@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: JENNIFER HILL Operation Type: Center Case Number: 1025-228A Visit Date: 10/17/2025 Number Present: 58 Completed Date: 10/17/2025 Age: From 0 To 5 Total Minutes: 130 Time In: 10:20 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Detective Alderman, Surry County Sheriff’s Office, assisted me on today’s visit. We conducted a walk-through of the facility unaccompanied. During the visit, we discussed the allegations with Maranda Ward, administrator, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. Staff failed to feed a six-month-old child, according to their feeding plan which stated feeding should occur every 2 hours. On an unknown date, the child arrived prior to 9am, was fed 45 minutes after waking up, at 12:47pm, and was fed again at 4:37pm. 10A NCAC 09 .0902(a) You may contact me at Jennifer Hill, Investigations Consultant, 828-358-5387, Jennifer.Hill@dhhs.nc.gov or Natosha Lambeth, Western Investigations Team Supervisor, Natosha.Lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 . 0508 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: KELLY HEALY Operation Type: Center Case Number: Visit Date: 11/5/2024 Number Present: 57 Completed Date: 11/5/2024 Age: From 0 To 5 Total Minutes: 275 Time In: 09:30 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 03:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced visit was conducted at this child care today to monitor compliance with all applicable childcare requirements. This visit was conducted with Ms. Maranda Ward, Director. Today Ms. Turkessha Casterlow assisted me with this visit. This program currently operates with a Three Star license. Restrictions include first shift only, meets enhanced space. The license was posted and the restrictions were being followed. The NC Secretary of State website was reviewed on 11/03/2024. The program’s compliance history was 83% prior to today’s visit. Programs are required to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. I have observed indoor and outdoor areas today. I monitored staff/child ratios and space capacity today, as is indicated on the attached worksheet. I observed proper supervision of children. During the visit I observed children playing with toys, eating lunch, interacting with the teachers and taking a nap. The last annual compliance visit was conducted on 11-14-2023. The last sanitation inspection was conducted on 06-05-2024. The last fire inspection was conducted on 01-09-2024. A fire drill was documented on 10-31-2024. A shelter in place drill was documented on 09-30-2024. An outdoor inspection was documented on 10-31-2024. I observed program records and posted items today. I observed staff and children’s records today according to DCDEE procedures. I observed the storage of hazardous items and cleaning supplies. I observed both the storage of medications and the administration of medication paperwork. This program does not provide transportation. I documented the following violations during today’s visit: Violation Number Comment Rule 432 The center did not have developmentally appropriate equipment and materials accessible daily. There were two activities missing in space 6 in the book center and one activity missing in the art area. There was no paper for use in the art area in space 7. The blocks and books available in space 6 were not age appropriate for the children enrolled. GS 110-91(12);10A NCAC 09 .0509(1) 498 For children under 2 years of age, a minimum of 30 minutes of outdoor time throughout the day either as part of a small group, whole group, or individual activity was not provided. The teacher in space 3 stated that she does not take children outdoors every day. 10A NCAC 09 . 0508(c) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The carpet throughout the center is stained. There was a hole in the wall in space 2. The assistant director covered the hole with furniture during the visit. There is peeling paint on the wall in space 2. 15A NCAC 18A .2824(a)&(b) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. Gallon size plastic bags which are big enough to fit over a child's head were accessible to children in spaces 1 and 7. .0604(a) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. The Plan was last reviewed with staff on 10-09-2023. .0607(f) I have asked Ms. Ward to send me written documentation by November 19, 2024 indicating that the violations that were documented today have been corrected. I have asked her to include the center name and license number in her documentation, each violation number and how each was corrected, and to both sign and date the document. The document may be mailed or emailed to me at the address below. I have reminded Ms. Ward that if the documentation indicates that corrections have been made when they have not, this may be considered falsification of information and an Administrative Action may be recommended. In addition, repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date indicated in this visit summary could lead to the recommendation of an Administrative Action. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. I provided the following Technical Assistance during today’s visit: Consultation: Ms. Casterlow asked Ms. Ward today to call the Fire Marshal and request that he make a visit before January 9, 2025. Ms. Ward and I have discussed the toys available to children in space 7 today. Toys and materials in the books and blocks areas are not age appropriate for the 2- and 3-year-old children enrolled in the space and are for children that are younger. Ms. Ward stated that she would look into ordering more toys and materials that are for children ages 2 and 3. Ms. Casterlow and I noticed that the Epi Pen in space 6 was in a small bag and it was difficult to get the Pen out of the bag. We told the teacher and Ms. Ward that emergency medicine must be unlocked and easy to access quickly. Ms. Ward stated today that she has contacted Pamela Hauser about applying for more stars because the center is now NAEYC accredited. I have reviewed this visit summary with Ms. Ward at the conclusion of the visit and a copy was given to her. I have appreciated Ms. Ward time and assistance with this visit and have encouraged her to contact me if she has any questions at 336-317-5601. Kelly Healy PO Box 20423 Winston – Salem, NC 27120 kelly.healy@dhhs.nc.gov My supervisor, Ms. Pamela Hauser, can be reached at Pamela.Hauser@dhhs.nc.gov. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0509 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: KELLY HEALY Operation Type: Center Case Number: Visit Date: 11/5/2024 Number Present: 57 Completed Date: 11/5/2024 Age: From 0 To 5 Total Minutes: 275 Time In: 09:30 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 03:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced visit was conducted at this child care today to monitor compliance with all applicable childcare requirements. This visit was conducted with Ms. Maranda Ward, Director. Today Ms. Turkessha Casterlow assisted me with this visit. This program currently operates with a Three Star license. Restrictions include first shift only, meets enhanced space. The license was posted and the restrictions were being followed. The NC Secretary of State website was reviewed on 11/03/2024. The program’s compliance history was 83% prior to today’s visit. Programs are required to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. I have observed indoor and outdoor areas today. I monitored staff/child ratios and space capacity today, as is indicated on the attached worksheet. I observed proper supervision of children. During the visit I observed children playing with toys, eating lunch, interacting with the teachers and taking a nap. The last annual compliance visit was conducted on 11-14-2023. The last sanitation inspection was conducted on 06-05-2024. The last fire inspection was conducted on 01-09-2024. A fire drill was documented on 10-31-2024. A shelter in place drill was documented on 09-30-2024. An outdoor inspection was documented on 10-31-2024. I observed program records and posted items today. I observed staff and children’s records today according to DCDEE procedures. I observed the storage of hazardous items and cleaning supplies. I observed both the storage of medications and the administration of medication paperwork. This program does not provide transportation. I documented the following violations during today’s visit: Violation Number Comment Rule 432 The center did not have developmentally appropriate equipment and materials accessible daily. There were two activities missing in space 6 in the book center and one activity missing in the art area. There was no paper for use in the art area in space 7. The blocks and books available in space 6 were not age appropriate for the children enrolled. GS 110-91(12);10A NCAC 09 .0509(1) 498 For children under 2 years of age, a minimum of 30 minutes of outdoor time throughout the day either as part of a small group, whole group, or individual activity was not provided. The teacher in space 3 stated that she does not take children outdoors every day. 10A NCAC 09 . 0508(c) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The carpet throughout the center is stained. There was a hole in the wall in space 2. The assistant director covered the hole with furniture during the visit. There is peeling paint on the wall in space 2. 15A NCAC 18A .2824(a)&(b) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. Gallon size plastic bags which are big enough to fit over a child's head were accessible to children in spaces 1 and 7. .0604(a) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. The Plan was last reviewed with staff on 10-09-2023. .0607(f) I have asked Ms. Ward to send me written documentation by November 19, 2024 indicating that the violations that were documented today have been corrected. I have asked her to include the center name and license number in her documentation, each violation number and how each was corrected, and to both sign and date the document. The document may be mailed or emailed to me at the address below. I have reminded Ms. Ward that if the documentation indicates that corrections have been made when they have not, this may be considered falsification of information and an Administrative Action may be recommended. In addition, repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date indicated in this visit summary could lead to the recommendation of an Administrative Action. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. I provided the following Technical Assistance during today’s visit: Consultation: Ms. Casterlow asked Ms. Ward today to call the Fire Marshal and request that he make a visit before January 9, 2025. Ms. Ward and I have discussed the toys available to children in space 7 today. Toys and materials in the books and blocks areas are not age appropriate for the 2- and 3-year-old children enrolled in the space and are for children that are younger. Ms. Ward stated that she would look into ordering more toys and materials that are for children ages 2 and 3. Ms. Casterlow and I noticed that the Epi Pen in space 6 was in a small bag and it was difficult to get the Pen out of the bag. We told the teacher and Ms. Ward that emergency medicine must be unlocked and easy to access quickly. Ms. Ward stated today that she has contacted Pamela Hauser about applying for more stars because the center is now NAEYC accredited. I have reviewed this visit summary with Ms. Ward at the conclusion of the visit and a copy was given to her. I have appreciated Ms. Ward time and assistance with this visit and have encouraged her to contact me if she has any questions at 336-317-5601. Kelly Healy PO Box 20423 Winston – Salem, NC 27120 kelly.healy@dhhs.nc.gov My supervisor, Ms. Pamela Hauser, can be reached at Pamela.Hauser@dhhs.nc.gov. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: KELLY HEALY Operation Type: Center Case Number: Visit Date: 11/5/2024 Number Present: 57 Completed Date: 11/5/2024 Age: From 0 To 5 Total Minutes: 275 Time In: 09:30 AM Time Out: 01:30 PM Time In: 02:45 PM Time Out: 03:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced visit was conducted at this child care today to monitor compliance with all applicable childcare requirements. This visit was conducted with Ms. Maranda Ward, Director. Today Ms. Turkessha Casterlow assisted me with this visit. This program currently operates with a Three Star license. Restrictions include first shift only, meets enhanced space. The license was posted and the restrictions were being followed. The NC Secretary of State website was reviewed on 11/03/2024. The program’s compliance history was 83% prior to today’s visit. Programs are required to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. I have observed indoor and outdoor areas today. I monitored staff/child ratios and space capacity today, as is indicated on the attached worksheet. I observed proper supervision of children. During the visit I observed children playing with toys, eating lunch, interacting with the teachers and taking a nap. The last annual compliance visit was conducted on 11-14-2023. The last sanitation inspection was conducted on 06-05-2024. The last fire inspection was conducted on 01-09-2024. A fire drill was documented on 10-31-2024. A shelter in place drill was documented on 09-30-2024. An outdoor inspection was documented on 10-31-2024. I observed program records and posted items today. I observed staff and children’s records today according to DCDEE procedures. I observed the storage of hazardous items and cleaning supplies. I observed both the storage of medications and the administration of medication paperwork. This program does not provide transportation. I documented the following violations during today’s visit: Violation Number Comment Rule 432 The center did not have developmentally appropriate equipment and materials accessible daily. There were two activities missing in space 6 in the book center and one activity missing in the art area. There was no paper for use in the art area in space 7. The blocks and books available in space 6 were not age appropriate for the children enrolled. GS 110-91(12);10A NCAC 09 .0509(1) 498 For children under 2 years of age, a minimum of 30 minutes of outdoor time throughout the day either as part of a small group, whole group, or individual activity was not provided. The teacher in space 3 stated that she does not take children outdoors every day. 10A NCAC 09 . 0508(c) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The carpet throughout the center is stained. There was a hole in the wall in space 2. The assistant director covered the hole with furniture during the visit. There is peeling paint on the wall in space 2. 15A NCAC 18A .2824(a)&(b) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. Gallon size plastic bags which are big enough to fit over a child's head were accessible to children in spaces 1 and 7. .0604(a) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. The Plan was last reviewed with staff on 10-09-2023. .0607(f) I have asked Ms. Ward to send me written documentation by November 19, 2024 indicating that the violations that were documented today have been corrected. I have asked her to include the center name and license number in her documentation, each violation number and how each was corrected, and to both sign and date the document. The document may be mailed or emailed to me at the address below. I have reminded Ms. Ward that if the documentation indicates that corrections have been made when they have not, this may be considered falsification of information and an Administrative Action may be recommended. In addition, repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date indicated in this visit summary could lead to the recommendation of an Administrative Action. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. I provided the following Technical Assistance during today’s visit: Consultation: Ms. Casterlow asked Ms. Ward today to call the Fire Marshal and request that he make a visit before January 9, 2025. Ms. Ward and I have discussed the toys available to children in space 7 today. Toys and materials in the books and blocks areas are not age appropriate for the 2- and 3-year-old children enrolled in the space and are for children that are younger. Ms. Ward stated that she would look into ordering more toys and materials that are for children ages 2 and 3. Ms. Casterlow and I noticed that the Epi Pen in space 6 was in a small bag and it was difficult to get the Pen out of the bag. We told the teacher and Ms. Ward that emergency medicine must be unlocked and easy to access quickly. Ms. Ward stated today that she has contacted Pamela Hauser about applying for more stars because the center is now NAEYC accredited. I have reviewed this visit summary with Ms. Ward at the conclusion of the visit and a copy was given to her. I have appreciated Ms. Ward time and assistance with this visit and have encouraged her to contact me if she has any questions at 336-317-5601. Kelly Healy PO Box 20423 Winston – Salem, NC 27120 kelly.healy@dhhs.nc.gov My supervisor, Ms. Pamela Hauser, can be reached at Pamela.Hauser@dhhs.nc.gov. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 6/27/2024 Number Present: 68 Completed Date: 6/27/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 11:40 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Maranda Ward, center director, assisted me with the visit. Your program currently operates with a three-star license effective 5/31/22. Restrictions include first shift care and enhanced space. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit??? I observed positive interactions today. Prior to my arrival, Ms. Ward reported lunch was served which include hamburger on bun, watermelon, corn, and milk. One new staff was reported at this program which file was reviewed. Limited montoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. Storage and administration of medication were monitored. Medication authorization was monitored. Storage of hazardous items was monitored today and are kept in the locked laundry room in the kitchen which is also locked. A monthly playground inspection report was last completed 5/31/24. A fire drill was documented on 5/5/24 and an emergency shelter-in-place drill on 3/29/24. The most recent fire inspection was conducted on 1/9/24. I received a copy of the approved inspection report today. I observed a sanitation inspection was last conducted earning a S 6/5/24. You earned a superior classification with 4 demerits. Ms. Ward stated no children are transported by vehicle for any reason School age care is not provided at this location. Five violations of child care requirements were observed and documented today as follows: Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. Staff reported that children in Infant 1 and Infant 2 do not go outside daily when weather conditions permit. One teacher stated they do not go out when they have too many children. The other teacher stated her class has not been given a scheduled time to use the playground. GS 110-91(2);.0508(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Two cots in the PKA classroom were spaced less than 12" apart while children slept. In a toddler lassroocm, twins were spaced less than 18" apart while sleeping. 15A NCAC 18A .2821(e) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The parent has not signed authorization for staff to apply diaper cream supplied by the parent. 10A NCAC 09 .0803(1)(a & b) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan for a 4-year-old child was signed in 2021 and has not been updated annually. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Medical forms were stored in a red folder inserted in each employee's personnel binder. .0701(d) Child Care programs are expected to achieve and maintain compliance at all times and are required to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before July 11, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • an accurate, detailed description of how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Please email the letter to Audrey.davis@dhhs.nc.gov or mail two copies to: Audrey Davis PO Box 17273 Winston-Salem, NC 27116 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. • Please send me your updated staff and training worksheet by October 18, 2023 in preparation for your annual compliance visit which will be conducted prior to the date of last year’s annual compliance visit which was November 18, 2022. Make sure each staff member’s file is well organized and includes documentation of NC Credential or equivalent in their file, if applicable. Each staff’s file should include an on-going training log with training documents attached as well as a health and safety training log with training certificates attached. Today we agreed it may also be easier to review EPR and EMC trainings from a roster signed by the staff at the conclusion of the annual review. • When conducting your annual review of EPR and EMC plans, I recommend you have each staff attending the review sign a roster verifying their attendance. This would be easier for me to monitor. Staff not in attendance would receive a review of these plans individually. At the completion of this visit, the visit summary was reviewed with you from my computer screen and emailed to you at maranda.ward@kindercare.com. If you have any questions about today’s visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 6/27/2024 Number Present: 68 Completed Date: 6/27/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 11:40 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements during a routine unannounced visit. Maranda Ward, center director, assisted me with the visit. Your program currently operates with a three-star license effective 5/31/22. Restrictions include first shift care and enhanced space. The program’s compliance history was 88% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • S/C Ratios • CPR • First Aid • Special Training • CRC Completed • It’s SIDS Training • Emergency Medical Care Plan • Administering Medication • Storage of Hazardous Substances • Storage of Medication • General Safety • Discipline • Adequate/Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were met. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit??? I observed positive interactions today. Prior to my arrival, Ms. Ward reported lunch was served which include hamburger on bun, watermelon, corn, and milk. One new staff was reported at this program which file was reviewed. Limited montoring of continuing staff files was conducted for the purpose of reviewing Criminal Background Checks and training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, BSAC, and Health and Safety Training. Storage and administration of medication were monitored. Medication authorization was monitored. Storage of hazardous items was monitored today and are kept in the locked laundry room in the kitchen which is also locked. A monthly playground inspection report was last completed 5/31/24. A fire drill was documented on 5/5/24 and an emergency shelter-in-place drill on 3/29/24. The most recent fire inspection was conducted on 1/9/24. I received a copy of the approved inspection report today. I observed a sanitation inspection was last conducted earning a S 6/5/24. You earned a superior classification with 4 demerits. Ms. Ward stated no children are transported by vehicle for any reason School age care is not provided at this location. Five violations of child care requirements were observed and documented today as follows: Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. Staff reported that children in Infant 1 and Infant 2 do not go outside daily when weather conditions permit. One teacher stated they do not go out when they have too many children. The other teacher stated her class has not been given a scheduled time to use the playground. GS 110-91(2);.0508(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Two cots in the PKA classroom were spaced less than 12" apart while children slept. In a toddler lassroocm, twins were spaced less than 18" apart while sleeping. 15A NCAC 18A .2821(e) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The parent has not signed authorization for staff to apply diaper cream supplied by the parent. 10A NCAC 09 .0803(1)(a & b) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan for a 4-year-old child was signed in 2021 and has not been updated annually. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Medical forms were stored in a red folder inserted in each employee's personnel binder. .0701(d) Child Care programs are expected to achieve and maintain compliance at all times and are required to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before July 11, 2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • an accurate, detailed description of how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Please email the letter to Audrey.davis@dhhs.nc.gov or mail two copies to: Audrey Davis PO Box 17273 Winston-Salem, NC 27116 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. • Please send me your updated staff and training worksheet by October 18, 2023 in preparation for your annual compliance visit which will be conducted prior to the date of last year’s annual compliance visit which was November 18, 2022. Make sure each staff member’s file is well organized and includes documentation of NC Credential or equivalent in their file, if applicable. Each staff’s file should include an on-going training log with training documents attached as well as a health and safety training log with training certificates attached. Today we agreed it may also be easier to review EPR and EMC trainings from a roster signed by the staff at the conclusion of the annual review. • When conducting your annual review of EPR and EMC plans, I recommend you have each staff attending the review sign a roster verifying their attendance. This would be easier for me to monitor. Staff not in attendance would receive a review of these plans individually. At the completion of this visit, the visit summary was reviewed with you from my computer screen and emailed to you at maranda.ward@kindercare.com. If you have any questions about today’s visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant (336)317-6514 Audrey.Davis@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 11/14/2023 Number Present: 71 Completed Date: 11/14/2023 Age: From 0 To 11 Total Minutes: 345 Time In: 11:15 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Maranda Ward, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed today and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 84% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor and outdoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 11/18/22. A sanitation inspection was completed 2/5/23 with a Superior rating. Program records and required postings were monitored. A fire drill was conducted on 10/31/23 and a lockdown emergency drill was documented on 9/29/23. An outdoor inspection was last documented on 10/31/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in a locked closet in the kitchen which is kept locked when not attended. Storage and administration of medication were monitored along with parent’s medication authorization. The facility does not provide transportation for any reason, although some school age children attending the child care center in the mornings and afternoons ride the public school bus. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. An activity plan was not posted in a classroom for three year old children. GS 110-91(12);.0508(a) 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. The activity plan in a classroom for two year old children did not include a gross motor activity. .0508(g)(3) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Rest mats were spaced between 8 and 13 inches apart in a classroom where toddlers were sleeping. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. During departure time, I observed parents pulling under the awning and parking their cars while they entered the center to pick up their child. During the same timeframe, public school buses arrived and parked just outside the awning. I observed children departing the bus and walking across the area covered by the awning (where in some instances cars were parked - one pickup truck was left running. The director stood in the doorway to meet the children as they got off the bus. The children getting off the bus in an area where cars are parked and/ or left running is not a safe practice. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two gallon size buckets of paint were stored in an unlocked classroom. Albuterol was stored in the director's office on a low shelf by the doorway while the office was left open and unattended. .2820(b) 1757 A valid qualification letter was not on file and available to review at the facility. A speech therapist from Yadkin Valley Home Health without a DCDEE criminal qualification letter) provides speech therapy for a four year old child in an empty classroom separated from center staff. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 11/28/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation item number(s) •an accurate and detailed description of how and when you corrected each violation Please email your letter to Audrey.Davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: - Jacob Cook and Kaitlyn Mitchell are speech therapist from Yadkin Home Health contracted by families to provide services. Individuals working with children unattended by qualified center staff must have a DCDEE background check with a qualification letter on file. They are permitted to work with the child in the classroom with the classroom teacher without a qualification letter. - Today we discussed that you will begin blocking off the awning area with safety cones during the times children are boarding and departing school buses in the mornings and afternoons. You placed an order to Lowe's during my visit and said you were told the cones will be delivered this Friday. - You agreed to make sure teachers are aware of the space requirement between mats or cots when children are resting and to assist them in spacing mats appropriately. - Kindercare uses monthly activity plans to address various themes for infants and toddlers. These plans are very general and do not specify the actual activities offered daily. You stated teachers choose activities in their curriculum book and some teachers use enhancement plans which offer more detail. Please see section .0508 in the child care rules for requirements regarding what must be included on the posted activity plan, i.e. gross motor activities. Reach out to me if I can assist you with this. - I discussed with you that any items required to be locked out kept out of children’s reach must not be stored in your office unless your office is locked. Other topics discussed today included: Playground Surfacing - you have enough mulch on the playground, however, it is compacted in some areas which could cause it to not provide the cushioning needed. Please have the mulch tilled or fluffed to provide better cushioning. Drainage - I noticed when reviewing your monthly outdoor inspections that for several weeks you documented draining issues during hard rains. You shared with me that you have dug out trenches by the fence to help drain water away from the play space. Child care rules require that drainage issues be addressed so I recommend reporting this to your facilities manager for a more permanent fix. Nap time - I observed a teacher loudly patting children's backs in a toddler classroom to get them to sleep. The children did not appear to be hurt however, I highly recommend a gentler, more nurturing approach. Training Documentation - Only approved trainings should be listed on staff's ongoing training records. I recommend filing in-house trainings that are not DCDEE approved in a separate section in staff files. Outdoor Play for Infants: You stated when infants are not in the bye-bye buggy, they lie on the mulch to play. I recommended today that you provide an activity mat for babies to lie on for outdoor tummy time. You are correct in providing contact with the natural environment which you can continue to offer babies the opportunity to touch leaves, pinecones and other natural items in the outdoor environment. At the completion of today’s visit, this visit summary was reviewed with Maranda Ward from my computer screen and emailed to you at Maranda.Ward@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant P.O. Box 17273 Winston-Salem, NC 27116 (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 11/14/2023 Number Present: 71 Completed Date: 11/14/2023 Age: From 0 To 11 Total Minutes: 345 Time In: 11:15 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Maranda Ward, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed today and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 84% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor and outdoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 11/18/22. A sanitation inspection was completed 2/5/23 with a Superior rating. Program records and required postings were monitored. A fire drill was conducted on 10/31/23 and a lockdown emergency drill was documented on 9/29/23. An outdoor inspection was last documented on 10/31/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in a locked closet in the kitchen which is kept locked when not attended. Storage and administration of medication were monitored along with parent’s medication authorization. The facility does not provide transportation for any reason, although some school age children attending the child care center in the mornings and afternoons ride the public school bus. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. An activity plan was not posted in a classroom for three year old children. GS 110-91(12);.0508(a) 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. The activity plan in a classroom for two year old children did not include a gross motor activity. .0508(g)(3) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Rest mats were spaced between 8 and 13 inches apart in a classroom where toddlers were sleeping. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. During departure time, I observed parents pulling under the awning and parking their cars while they entered the center to pick up their child. During the same timeframe, public school buses arrived and parked just outside the awning. I observed children departing the bus and walking across the area covered by the awning (where in some instances cars were parked - one pickup truck was left running. The director stood in the doorway to meet the children as they got off the bus. The children getting off the bus in an area where cars are parked and/ or left running is not a safe practice. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two gallon size buckets of paint were stored in an unlocked classroom. Albuterol was stored in the director's office on a low shelf by the doorway while the office was left open and unattended. .2820(b) 1757 A valid qualification letter was not on file and available to review at the facility. A speech therapist from Yadkin Valley Home Health without a DCDEE criminal qualification letter) provides speech therapy for a four year old child in an empty classroom separated from center staff. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 11/28/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation item number(s) •an accurate and detailed description of how and when you corrected each violation Please email your letter to Audrey.Davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: - Jacob Cook and Kaitlyn Mitchell are speech therapist from Yadkin Home Health contracted by families to provide services. Individuals working with children unattended by qualified center staff must have a DCDEE background check with a qualification letter on file. They are permitted to work with the child in the classroom with the classroom teacher without a qualification letter. - Today we discussed that you will begin blocking off the awning area with safety cones during the times children are boarding and departing school buses in the mornings and afternoons. You placed an order to Lowe's during my visit and said you were told the cones will be delivered this Friday. - You agreed to make sure teachers are aware of the space requirement between mats or cots when children are resting and to assist them in spacing mats appropriately. - Kindercare uses monthly activity plans to address various themes for infants and toddlers. These plans are very general and do not specify the actual activities offered daily. You stated teachers choose activities in their curriculum book and some teachers use enhancement plans which offer more detail. Please see section .0508 in the child care rules for requirements regarding what must be included on the posted activity plan, i.e. gross motor activities. Reach out to me if I can assist you with this. - I discussed with you that any items required to be locked out kept out of children’s reach must not be stored in your office unless your office is locked. Other topics discussed today included: Playground Surfacing - you have enough mulch on the playground, however, it is compacted in some areas which could cause it to not provide the cushioning needed. Please have the mulch tilled or fluffed to provide better cushioning. Drainage - I noticed when reviewing your monthly outdoor inspections that for several weeks you documented draining issues during hard rains. You shared with me that you have dug out trenches by the fence to help drain water away from the play space. Child care rules require that drainage issues be addressed so I recommend reporting this to your facilities manager for a more permanent fix. Nap time - I observed a teacher loudly patting children's backs in a toddler classroom to get them to sleep. The children did not appear to be hurt however, I highly recommend a gentler, more nurturing approach. Training Documentation - Only approved trainings should be listed on staff's ongoing training records. I recommend filing in-house trainings that are not DCDEE approved in a separate section in staff files. Outdoor Play for Infants: You stated when infants are not in the bye-bye buggy, they lie on the mulch to play. I recommended today that you provide an activity mat for babies to lie on for outdoor tummy time. You are correct in providing contact with the natural environment which you can continue to offer babies the opportunity to touch leaves, pinecones and other natural items in the outdoor environment. At the completion of today’s visit, this visit summary was reviewed with Maranda Ward from my computer screen and emailed to you at Maranda.Ward@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant P.O. Box 17273 Winston-Salem, NC 27116 (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 11/14/2023 Number Present: 71 Completed Date: 11/14/2023 Age: From 0 To 11 Total Minutes: 345 Time In: 11:15 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Maranda Ward, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed today and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 84% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor and outdoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 11/18/22. A sanitation inspection was completed 2/5/23 with a Superior rating. Program records and required postings were monitored. A fire drill was conducted on 10/31/23 and a lockdown emergency drill was documented on 9/29/23. An outdoor inspection was last documented on 10/31/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in a locked closet in the kitchen which is kept locked when not attended. Storage and administration of medication were monitored along with parent’s medication authorization. The facility does not provide transportation for any reason, although some school age children attending the child care center in the mornings and afternoons ride the public school bus. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. An activity plan was not posted in a classroom for three year old children. GS 110-91(12);.0508(a) 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. The activity plan in a classroom for two year old children did not include a gross motor activity. .0508(g)(3) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Rest mats were spaced between 8 and 13 inches apart in a classroom where toddlers were sleeping. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. During departure time, I observed parents pulling under the awning and parking their cars while they entered the center to pick up their child. During the same timeframe, public school buses arrived and parked just outside the awning. I observed children departing the bus and walking across the area covered by the awning (where in some instances cars were parked - one pickup truck was left running. The director stood in the doorway to meet the children as they got off the bus. The children getting off the bus in an area where cars are parked and/ or left running is not a safe practice. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two gallon size buckets of paint were stored in an unlocked classroom. Albuterol was stored in the director's office on a low shelf by the doorway while the office was left open and unattended. .2820(b) 1757 A valid qualification letter was not on file and available to review at the facility. A speech therapist from Yadkin Valley Home Health without a DCDEE criminal qualification letter) provides speech therapy for a four year old child in an empty classroom separated from center staff. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 11/28/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation item number(s) •an accurate and detailed description of how and when you corrected each violation Please email your letter to Audrey.Davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: - Jacob Cook and Kaitlyn Mitchell are speech therapist from Yadkin Home Health contracted by families to provide services. Individuals working with children unattended by qualified center staff must have a DCDEE background check with a qualification letter on file. They are permitted to work with the child in the classroom with the classroom teacher without a qualification letter. - Today we discussed that you will begin blocking off the awning area with safety cones during the times children are boarding and departing school buses in the mornings and afternoons. You placed an order to Lowe's during my visit and said you were told the cones will be delivered this Friday. - You agreed to make sure teachers are aware of the space requirement between mats or cots when children are resting and to assist them in spacing mats appropriately. - Kindercare uses monthly activity plans to address various themes for infants and toddlers. These plans are very general and do not specify the actual activities offered daily. You stated teachers choose activities in their curriculum book and some teachers use enhancement plans which offer more detail. Please see section .0508 in the child care rules for requirements regarding what must be included on the posted activity plan, i.e. gross motor activities. Reach out to me if I can assist you with this. - I discussed with you that any items required to be locked out kept out of children’s reach must not be stored in your office unless your office is locked. Other topics discussed today included: Playground Surfacing - you have enough mulch on the playground, however, it is compacted in some areas which could cause it to not provide the cushioning needed. Please have the mulch tilled or fluffed to provide better cushioning. Drainage - I noticed when reviewing your monthly outdoor inspections that for several weeks you documented draining issues during hard rains. You shared with me that you have dug out trenches by the fence to help drain water away from the play space. Child care rules require that drainage issues be addressed so I recommend reporting this to your facilities manager for a more permanent fix. Nap time - I observed a teacher loudly patting children's backs in a toddler classroom to get them to sleep. The children did not appear to be hurt however, I highly recommend a gentler, more nurturing approach. Training Documentation - Only approved trainings should be listed on staff's ongoing training records. I recommend filing in-house trainings that are not DCDEE approved in a separate section in staff files. Outdoor Play for Infants: You stated when infants are not in the bye-bye buggy, they lie on the mulch to play. I recommended today that you provide an activity mat for babies to lie on for outdoor tummy time. You are correct in providing contact with the natural environment which you can continue to offer babies the opportunity to touch leaves, pinecones and other natural items in the outdoor environment. At the completion of today’s visit, this visit summary was reviewed with Maranda Ward from my computer screen and emailed to you at Maranda.Ward@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant P.O. Box 17273 Winston-Salem, NC 27116 (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 86000423 Consultant: AUDREY DAVIS Operation Type: Center Case Number: Visit Date: 11/14/2023 Number Present: 71 Completed Date: 11/14/2023 Age: From 0 To 11 Total Minutes: 345 Time In: 11:15 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Audrey Davis, childcare consultant with Maranda Ward, center director. Your program currently operates with a three-star license. Restrictions include daytime care only; and meets enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed today and Kindercare Education, LLC was listed as current and active. The program’s compliance history was 84% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children having indoor and outdoor play, lunch, and rest. I observed developmentally appropriate materials and activities were available to the children in the classrooms. The last annual compliance visit was conducted on 11/18/22. A sanitation inspection was completed 2/5/23 with a Superior rating. Program records and required postings were monitored. A fire drill was conducted on 10/31/23 and a lockdown emergency drill was documented on 9/29/23. An outdoor inspection was last documented on 10/31/23. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today and are maintained in a locked closet in the kitchen which is kept locked when not attended. Storage and administration of medication were monitored along with parent’s medication authorization. The facility does not provide transportation for any reason, although some school age children attending the child care center in the mornings and afternoons ride the public school bus. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 415 A current schedule was not posted for each group of children for reference. An activity plan was not posted in a classroom for three year old children. GS 110-91(12);.0508(a) 523 The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. The activity plan in a classroom for two year old children did not include a gross motor activity. .0508(g)(3) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Rest mats were spaced between 8 and 13 inches apart in a classroom where toddlers were sleeping. 15A NCAC 18A .2821(e) 807 A safe indoor and outdoor environment was not provided for the children. During departure time, I observed parents pulling under the awning and parking their cars while they entered the center to pick up their child. During the same timeframe, public school buses arrived and parked just outside the awning. I observed children departing the bus and walking across the area covered by the awning (where in some instances cars were parked - one pickup truck was left running. The director stood in the doorway to meet the children as they got off the bus. The children getting off the bus in an area where cars are parked and/ or left running is not a safe practice. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two gallon size buckets of paint were stored in an unlocked classroom. Albuterol was stored in the director's office on a low shelf by the doorway while the office was left open and unattended. .2820(b) 1757 A valid qualification letter was not on file and available to review at the facility. A speech therapist from Yadkin Valley Home Health without a DCDEE criminal qualification letter) provides speech therapy for a four year old child in an empty classroom separated from center staff. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to be in compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five (75) percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 11/28/23. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation item number(s) •an accurate and detailed description of how and when you corrected each violation Please email your letter to Audrey.Davis@dhhs.nc.gov If you state in your letter that corrections or changes have been made when they have not yet been made, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter by the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: - Jacob Cook and Kaitlyn Mitchell are speech therapist from Yadkin Home Health contracted by families to provide services. Individuals working with children unattended by qualified center staff must have a DCDEE background check with a qualification letter on file. They are permitted to work with the child in the classroom with the classroom teacher without a qualification letter. - Today we discussed that you will begin blocking off the awning area with safety cones during the times children are boarding and departing school buses in the mornings and afternoons. You placed an order to Lowe's during my visit and said you were told the cones will be delivered this Friday. - You agreed to make sure teachers are aware of the space requirement between mats or cots when children are resting and to assist them in spacing mats appropriately. - Kindercare uses monthly activity plans to address various themes for infants and toddlers. These plans are very general and do not specify the actual activities offered daily. You stated teachers choose activities in their curriculum book and some teachers use enhancement plans which offer more detail. Please see section .0508 in the child care rules for requirements regarding what must be included on the posted activity plan, i.e. gross motor activities. Reach out to me if I can assist you with this. - I discussed with you that any items required to be locked out kept out of children’s reach must not be stored in your office unless your office is locked. Other topics discussed today included: Playground Surfacing - you have enough mulch on the playground, however, it is compacted in some areas which could cause it to not provide the cushioning needed. Please have the mulch tilled or fluffed to provide better cushioning. Drainage - I noticed when reviewing your monthly outdoor inspections that for several weeks you documented draining issues during hard rains. You shared with me that you have dug out trenches by the fence to help drain water away from the play space. Child care rules require that drainage issues be addressed so I recommend reporting this to your facilities manager for a more permanent fix. Nap time - I observed a teacher loudly patting children's backs in a toddler classroom to get them to sleep. The children did not appear to be hurt however, I highly recommend a gentler, more nurturing approach. Training Documentation - Only approved trainings should be listed on staff's ongoing training records. I recommend filing in-house trainings that are not DCDEE approved in a separate section in staff files. Outdoor Play for Infants: You stated when infants are not in the bye-bye buggy, they lie on the mulch to play. I recommended today that you provide an activity mat for babies to lie on for outdoor tummy time. You are correct in providing contact with the natural environment which you can continue to offer babies the opportunity to touch leaves, pinecones and other natural items in the outdoor environment. At the completion of today’s visit, this visit summary was reviewed with Maranda Ward from my computer screen and emailed to you at Maranda.Ward@kindercare.com. If you have any questions about the visit, please contact me or my supervisor using the information below. Audrey Davis, Child Care Consultant P.O. Box 17273 Winston-Salem, NC 27116 (336)317-6514 Audrey.Davis@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time and assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times