Tutor Time Child Care Learning Centers

10A NCAC 09 .0601 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2806 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 11/13/2025 Number Present: 79 Completed Date: 11/13/2025 Age: From 0 To 5 Total Minutes: 368 Time In: 09:12 AM Time Out: 01:10 PM Time In: 02:05 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. You, Koree Roseboro, Assistant Director, greeted me upon arrival and assisted me with the visit until Sophia Fields, Administrator, arrived. Koree Roseboro and Sophia Fields provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me during the visit. The last annual compliance visit was conducted on December 18, 2024. This program currently operates with a Five star rated license effective October 11, 2017, meeting daytime care only, enhanced space, enhanced ratios, and children under 2 1/2 years old in rooms with direct exits only. This facility has earned 6 points in the program standards component (meeting enhanced space and enhanced ratios), 6 points in the education component, and 1 quality point for having a staff benefits package and infrastructure of parent involvement. This facility utilizes Learn As We Grow curriculum as required for all four- and five-star licensed facilities where four-year -old children are enrolled. The license was posted, and the restrictions were in compliance. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on December 12, 2024, and this facility was approved for daytime care only. I suggested that you contact your local fire inspector and request an inspection for your facility, The center's compliance history was reviewed with the operator. The program’s compliance history was 90 percent prior to today’s visit. The North Carolina Secretary of State website was reviewed on November 13, 2025, and Tutor Time Learning Centers, LLC was listed as current-active. A checklist was used to note the requirements monitored today. A walkthrough of the facility was completed, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in free play activities indoors, handwashing routines, teacher directed group activities, lunch, and nap. Infants in space # 1A and 1B were observed during bottle feedings, tummy time, napping, and activities on the floor. Sleep checks were completed. The caregivers were interacting and meeting the developmental needs for each of the children. Files for eleven (11) new staff, one (1) existing staff, and applicable records for all staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. Nine (9) children’s records were reviewed. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility is exempt from required asbestos and lead-based paint testing. The most recent monthly fire drill was conducted on November 5, 2025, at 10:30am. The most recent quarterly lockdown/shelter-in-place drill was conducted on September 11, 2025, at 9:30am. The facilities EPR Plan was updated on June 9, 2025. The most recent monthly playground inspection was completed on October 29, 2025, by Sophia Fields. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On playground space #1, the playground for preschool children, the composite play structure contained a length of thirteen (13) inches of exposed rusty metal along the edge of the platform at the bottom of the steps. .0601(c) 847 Parent's medication authorization did not include required information. In space #1B, the permission form for one child's Boudreaux's Butt Paste dated 10/15/2025, did not include when to apply the medication and the permission form for one child's diaper rash cream dated 10/29/2025, did not include when to apply the medication. 10A NCAC 09 .0803(4)(6-9) 871 Center staff did not comply with the safe sleep policy. In space #1A, on 11/5/2025, a sleep position was not documented by K.P. at 1:45pm for one nine-month-old infant and a sleep position was not documented by F.P. at 3:15pm for one six-month-old infant. On 11/6/2025, a sleep position was not documented by F.P. at 4:00pm and 4:15pm for one six-month-old infant. On 11/7/2025, a sleep position was not documented by M.C. at 11:30am and 11:45am for one six-month-old infant. 10A NCAC 09 .0606(a) 1246 All 5 of the following activity areas were not available daily to each group art/creative play, children's books, blocks/block building, manipulatives, family living/dramatic play. No art or creative play materials were accessible to children two and three years of age in space #5. An art activity area was available with baskets labeled for art materials, however, no materials were on the shelves. GS 110-91(12); .10A NCAC 09 .2806(b) The violations documented above must be corrected immediately. On or before November 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kristen Mauney, Child Care Consultant PO Box 674 Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. The email address listed for this facility is 6671@tutortime.com. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance was provided on the following: Safe Sleep Policy- -I suggested you review the facility’s safe sleep policy and safe sleep check procedures with your infant teachers and all staff members to ensure the policy and procedures are followed at all times. I suggested determining how safe sleep checks will be reviewed daily to create a plan to ensure safe sleep checks are completed and documented fully. Additionally, I suggested utilizing the Caring for Our Children resource book for more information pertaining to safe sleep practices and sudden infant death syndrome. Playground equipment- -10A NCAC 09 .0601 SAFE ENVIRONMENT (c) Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. I suggested that you use a rubberized spray paint to coat the area of the composite structure where rust and exposed metal is present. When conducting your monthly playground inspections, be sure to look out for areas containing rust and repair the areas as soon as possible. Medication- -I suggested that administrative staff, or a designated staff member, review all medication permission forms to ensure all required information is obtained prior to accepting the medication from the child’s parent or guardian. The medication authorization for topical ointments must include the child's name; the name of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; the signature of the parent; the date the authorization was signed by the parent; and the length of time the authorization is valid, if less than 12 months. I suggested that you create your own permission form for diaper rash cream with options to select from to ensure all required criteria is obtained on the permission form. Activity areas- -Art materials were added to the art activity area shelves in space #5 during the visit. I suggested that you instruct staff to keep art materials accessible to children and to enhance supervision when children utilize art materials. Reach out to your technical assistant with the Partnership for Children of Lincoln and Gaston County to request assistance and training pertaining to art materials appropriate for children two years of age and supervision when children utilize art materials. Each center providing care to preschool-age children shall comply with the requirements for activity areas for preschool-age children in Rule .0510, except that all five of the activity areas listed in G.S. 110-91(12) shall be available each day (art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play) and the activities listed in Rule .0510(c) shall be offered for each group of children at least once per week (music and rhythm, science and nature, sand and water play). QRIS Pathways to the Stars: -We reviewed Pathway #1, #2, and #3, Family and Community Engagement Foundational Practices, Continuous Quality Improvement, approved curriculum, and formative assessment tools. I encouraged you to review this information more thoroughly by visiting https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: ITERS-3 and ECERS-3. I showed you information for completing the three-month self-study. The three-month self-study must be completed before scales may be ordered. -Reach out to the Partnership for Children of Lincoln and Gaston County for additional technical assistance and support at 704-922-0900. -You stated you intend to follow Pathway #1 for your upcoming rated license reassessment. You intend to order Environment Rating Scales in Fall 2026. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 6/19/2025 Number Present: 68 Completed Date: 6/19/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:40 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements. The visit was conducted with you, Sophia Fields, Administrator. You provided me with applicable program and staff records for review. Your program currently operates with a Five Star License effective October 11, 2017. The center's compliance history was reviewed with the operator. The program’s compliance history was 88% prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed before the visit and Tutor Time Learning Centers, LLC was listed as current/active on June 19, 2025. Limited monitoring was conducted. A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. Staff and children were observed during free play activities indoors, lunch and nap. Infants were observed in space #1a and #1b asleep in their crib, playing on the floor with toys, eating lunch in high chairs, and being held by staff during bottle feeding. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A Superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility was exempt from required asbestos and lead-based paint testing. The most recent fire inspection for your facility was conducted on December 12, 2024. The most recent fire drill was conducted on June 10, 2025, at 3:30pm. The most recent shelter-in-place emergency drill was conducted on June 2, 2025, at 12:00pm. The most recent playground inspection was conducted on June 3, 2025, at 11:00am. You stated you also complete a daily playground inspection for each playground at the beginning of the day, however, these inspections are not recorded on the monthly playground inspection checklists provided by the Division. You stated six new staff were employed since your most recent annual compliance visit. Limited monitoring of existing staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. The following violation of child care requirements was observed and documented during today’s visit. The violation and technical assistance were thoroughly reviewed with you and documented in the Visit Summary given to you at the conclusion of the visit. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections conducted from December 2024 through June 2025 were completed by staff member, J. Artis, who was not trained in playground safety requirements. A training certificate for playground safety was not on file for review for this staff member. .0605(q) The violation documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how the violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by July 3, 2025. Please send your compliance letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please be aware that any information submitted by you is considered legal documentation. If you state in your compliance letter that corrections have been made when they have not, it may be considered falsification of information. Technical Assistance regarding the violation observed: -I suggested that you reach out to your local Resource and Referral Agency to request availability for this training and enroll staff. I suggested that more than one staff member complete this training in the event a vacancy occurs in the future. Distance learning shall not be permitted for playground safety training. 10A NCAC 09 .1102(e) One staff member shall complete training in playground safety. This training shall address playground safety hazards, playground supervision, maintenance and general upkeep of the outdoor learning environment, and age and developmentally appropriate playground materials and equipment. Distance learning shall not be permitted for playground safety training. Completion of playground safety training shall be included in the number of hours needed to meet annual on-going training requirements in this Section. Staff counted to comply with this Rule shall have six months from the date of employment, or from the date a vacancy occurs, to complete the required safety training. A certificate of each designated staff member's completion of this course shall be maintained in the staff member's file in the center. 10A NCAC 09 .0605 (q) Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. Consultation (the following items reviewed were in compliance today): -Potential hazards on the composite play structure; I suggested that you use a rubberized coating spray on the areas of the composite structure where rust may appear. When conducting your monthly playground inspections, be sure to look out for areas that may rust and repair the areas as soon as possible. -We reviewed your safe sleep policy and best practices that your facility implements. -Per Senate Bill 425, facilities are currently held harmless from star rated license assessments. -Staff who do not have current CPR and First Aid certification cannot open, close, be alone at the facility caring for children, or be listed on the Emergency Medical Care Plan to respond to medical emergencies. -Staff information must be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. All staff have been added to the ABCMS roster for this facility. Moving forward, should you need assistance, please contact the Criminal Background Check Unit at (919) 814-8401. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support:The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time and assistance during today’s visit. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 6/19/2025 Number Present: 68 Completed Date: 6/19/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:40 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements. The visit was conducted with you, Sophia Fields, Administrator. You provided me with applicable program and staff records for review. Your program currently operates with a Five Star License effective October 11, 2017. The center's compliance history was reviewed with the operator. The program’s compliance history was 88% prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed before the visit and Tutor Time Learning Centers, LLC was listed as current/active on June 19, 2025. Limited monitoring was conducted. A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. Staff and children were observed during free play activities indoors, lunch and nap. Infants were observed in space #1a and #1b asleep in their crib, playing on the floor with toys, eating lunch in high chairs, and being held by staff during bottle feeding. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A Superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility was exempt from required asbestos and lead-based paint testing. The most recent fire inspection for your facility was conducted on December 12, 2024. The most recent fire drill was conducted on June 10, 2025, at 3:30pm. The most recent shelter-in-place emergency drill was conducted on June 2, 2025, at 12:00pm. The most recent playground inspection was conducted on June 3, 2025, at 11:00am. You stated you also complete a daily playground inspection for each playground at the beginning of the day, however, these inspections are not recorded on the monthly playground inspection checklists provided by the Division. You stated six new staff were employed since your most recent annual compliance visit. Limited monitoring of existing staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. The following violation of child care requirements was observed and documented during today’s visit. The violation and technical assistance were thoroughly reviewed with you and documented in the Visit Summary given to you at the conclusion of the visit. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections conducted from December 2024 through June 2025 were completed by staff member, J. Artis, who was not trained in playground safety requirements. A training certificate for playground safety was not on file for review for this staff member. .0605(q) The violation documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how the violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by July 3, 2025. Please send your compliance letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please be aware that any information submitted by you is considered legal documentation. If you state in your compliance letter that corrections have been made when they have not, it may be considered falsification of information. Technical Assistance regarding the violation observed: -I suggested that you reach out to your local Resource and Referral Agency to request availability for this training and enroll staff. I suggested that more than one staff member complete this training in the event a vacancy occurs in the future. Distance learning shall not be permitted for playground safety training. 10A NCAC 09 .1102(e) One staff member shall complete training in playground safety. This training shall address playground safety hazards, playground supervision, maintenance and general upkeep of the outdoor learning environment, and age and developmentally appropriate playground materials and equipment. Distance learning shall not be permitted for playground safety training. Completion of playground safety training shall be included in the number of hours needed to meet annual on-going training requirements in this Section. Staff counted to comply with this Rule shall have six months from the date of employment, or from the date a vacancy occurs, to complete the required safety training. A certificate of each designated staff member's completion of this course shall be maintained in the staff member's file in the center. 10A NCAC 09 .0605 (q) Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. Consultation (the following items reviewed were in compliance today): -Potential hazards on the composite play structure; I suggested that you use a rubberized coating spray on the areas of the composite structure where rust may appear. When conducting your monthly playground inspections, be sure to look out for areas that may rust and repair the areas as soon as possible. -We reviewed your safe sleep policy and best practices that your facility implements. -Per Senate Bill 425, facilities are currently held harmless from star rated license assessments. -Staff who do not have current CPR and First Aid certification cannot open, close, be alone at the facility caring for children, or be listed on the Emergency Medical Care Plan to respond to medical emergencies. -Staff information must be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. All staff have been added to the ABCMS roster for this facility. Moving forward, should you need assistance, please contact the Criminal Background Check Unit at (919) 814-8401. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support:The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time and assistance during today’s visit. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 6/19/2025 Number Present: 68 Completed Date: 6/19/2025 Age: From 0 To 5 Total Minutes: 220 Time In: 10:40 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements. The visit was conducted with you, Sophia Fields, Administrator. You provided me with applicable program and staff records for review. Your program currently operates with a Five Star License effective October 11, 2017. The center's compliance history was reviewed with the operator. The program’s compliance history was 88% prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed before the visit and Tutor Time Learning Centers, LLC was listed as current/active on June 19, 2025. Limited monitoring was conducted. A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. Staff and children were observed during free play activities indoors, lunch and nap. Infants were observed in space #1a and #1b asleep in their crib, playing on the floor with toys, eating lunch in high chairs, and being held by staff during bottle feeding. The most recent sanitation inspection for your facility was conducted on May 19, 2025. A Superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated this facility was exempt from required asbestos and lead-based paint testing. The most recent fire inspection for your facility was conducted on December 12, 2024. The most recent fire drill was conducted on June 10, 2025, at 3:30pm. The most recent shelter-in-place emergency drill was conducted on June 2, 2025, at 12:00pm. The most recent playground inspection was conducted on June 3, 2025, at 11:00am. You stated you also complete a daily playground inspection for each playground at the beginning of the day, however, these inspections are not recorded on the monthly playground inspection checklists provided by the Division. You stated six new staff were employed since your most recent annual compliance visit. Limited monitoring of existing staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. The following violation of child care requirements was observed and documented during today’s visit. The violation and technical assistance were thoroughly reviewed with you and documented in the Visit Summary given to you at the conclusion of the visit. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections conducted from December 2024 through June 2025 were completed by staff member, J. Artis, who was not trained in playground safety requirements. A training certificate for playground safety was not on file for review for this staff member. .0605(q) The violation documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how the violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by July 3, 2025. Please send your compliance letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please be aware that any information submitted by you is considered legal documentation. If you state in your compliance letter that corrections have been made when they have not, it may be considered falsification of information. Technical Assistance regarding the violation observed: -I suggested that you reach out to your local Resource and Referral Agency to request availability for this training and enroll staff. I suggested that more than one staff member complete this training in the event a vacancy occurs in the future. Distance learning shall not be permitted for playground safety training. 10A NCAC 09 .1102(e) One staff member shall complete training in playground safety. This training shall address playground safety hazards, playground supervision, maintenance and general upkeep of the outdoor learning environment, and age and developmentally appropriate playground materials and equipment. Distance learning shall not be permitted for playground safety training. Completion of playground safety training shall be included in the number of hours needed to meet annual on-going training requirements in this Section. Staff counted to comply with this Rule shall have six months from the date of employment, or from the date a vacancy occurs, to complete the required safety training. A certificate of each designated staff member's completion of this course shall be maintained in the staff member's file in the center. 10A NCAC 09 .0605 (q) Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. Consultation (the following items reviewed were in compliance today): -Potential hazards on the composite play structure; I suggested that you use a rubberized coating spray on the areas of the composite structure where rust may appear. When conducting your monthly playground inspections, be sure to look out for areas that may rust and repair the areas as soon as possible. -We reviewed your safe sleep policy and best practices that your facility implements. -Per Senate Bill 425, facilities are currently held harmless from star rated license assessments. -Staff who do not have current CPR and First Aid certification cannot open, close, be alone at the facility caring for children, or be listed on the Emergency Medical Care Plan to respond to medical emergencies. -Staff information must be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. All staff have been added to the ABCMS roster for this facility. Moving forward, should you need assistance, please contact the Criminal Background Check Unit at (919) 814-8401. Reminders and Resources: -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. Providers may also submit questions to a Behavior Support Advisor online and receive a call or email in response. In addition, providers may post questions in the ‘Talk to the Expert’ Group on an online network, Social Emotional Connections, for early childhood educators. There are also opportunities to join free webinars on challenging topics or classroom activities. For a flyer including active links to access these resources, please reach out to me and I will send this to you via email. I encouraged you to place a copy of the flyer in each classroom so that staff may access the information when needed. -Moodle Support:The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time and assistance during today’s visit. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196 or Kristen.Mauney@dhhs.nc.gov. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 12/18/2024 Number Present: 88 Completed Date: 12/18/2024 Age: From 0 To 5 Total Minutes: 309 Time In: 09:58 AM Time Out: 01:17 PM Time In: 02:25 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. The visit was conducted with you, Sophia Fields, Administrator. You provided me with applicable program, staff, and children’s records for review. Farran Rhyne, Child Care Consultant, accompanied me. The NC Secretary of State website was viewed before the visit and Tutor Time Learning Center, LLC was current/active as of December 18, 2024. The facilities contact information was reviewed and confirmed with you. This program currently operates with a Five star rated license effective October 11, 2017. The program’s compliance history was 85 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play activities indoors. You stated you currently do not transport children. The most recent sanitation inspection for your facility was conducted on November 2, 2024. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent lead water test results were completed on August 7, 2023. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. This website also indicated your facility is exempt from asbestos and lead paint testing. The most recent approved fire inspection for your facility was conducted on December 12, 2024. Violations observed were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. The following violations were observed: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In space #12, a broken bucket with a cracked corner containing sharp edges was accessible to children in the manipulative activity area. .0601(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #6, one Ziploc bag with safety warnings, containing a child's clean change of clothes, was observed in the child’s cubby accessible to children two years of age. .0604(q) Violations observed were corrected during the visit. Technical Assistance was provided on the following: Choking Hazards- Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed must be inaccessible to children under three years of age. I suggested that administrative staff monitor all classrooms for children under three years of age daily to ensure plastic grocery bags, plastic packaging, small toys, small art supplies, and other potential choking hazards are inaccessible to children or removed from the classroom. I suggested that you review safety requirements with all staff members individually and during an upcoming staff meeting. Equipment Free of Hazards (this is a repeated violation)- -I suggested that administrative staff check the indoor and outdoor area prior to initial use to ensure broken materials are removed from the classroom and playground. During the visit, you removed the broken bucket of Lego’s from the classroom. Remind staff to monitor their classroom at the beginning of the day to check for any broken equipment and toys and to remove or discard those items. *As a result of tropical storm Helene and a declared natural disaster in Western North Carolina, technical assistance was provided to assist the child care provider in achieving compliance regarding health and safety training. One staff member employed on 7/31/2023 did not complete required health and safety trainings until 12/18/2024. One training certificate was missing from the staff member’s file and was unable to be located in Moodle. You made arrangements for this staff member to complete the one training needed, Medication in Child Care, during today’s visit. You stated staff members are required to complete health and safety trainings after their first day of employment and during orientation prior to working in a classroom. You stated you will double check to make sure new staff members have completed each individual training and has a training certificate on file once the orientation period has been completed. Rated License Reassessment: -Per Senate Bill 425, facilities are currently held harmless from star rated license assessments. I provided you with a hard copy of your Facility Summary Report from the Environment Rating Scales conducted in July 2024. You stated you do not want to move forward with your rated license reassessment at this time. Consultation: We discussed the following during the visit: -Check cabinet and drawer locks regularly to ensure they are operating properly when needed. Reminders and Resources- -Here is the link for the current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037; Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 6/13/2024 Number Present: 95 Completed Date: 6/13/2024 Age: From 0 To 6 Total Minutes: 250 Time In: 10:10 AM Time Out: 02:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s routine unannounced visit was to monitor your program for compliance with applicable child care requirements. The following areas were monitored during the visit: supervision, staff/child ratio, CPR, first aid, special training, criminal background checks, ITS-SIDS training, Emergency Medical Care Plan, administering of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. The purpose of today’s visit was reviewed with you, Sophia Fields, Administrator. You provided me with applicable program and staff records for review. Your program currently operates with a Five Star License effective October 11, 2017. The center's compliance history was reviewed with the operator. The program’s compliance history was 87% prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed before the visit and Tutor Time Learning Centers, LLC was listed as current/active on June 13, 2024. A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. Staff and children were observed during free play activities indoors, gross motor activities outdoors, lunch and nap. Infants were observed in space #1a and #1b asleep in their crib, playing on the floor with toys, and being fed a bottle by staff. The most recent sanitation inspection for your facility was conducted on October 24, 2023. A Superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent fire inspection for your facility was conducted on January 2, 2024. You stated two new staff are currently employed since your most recent annual compliance visit conducted on January 12, 2024. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training, and Criminal Background Checks. The following violations of child care requirements were observed and documented during today’s visit. Violations and technical assistance were thoroughly reviewed with you and documented in the Visit Summary given to you at the conclusion of the visit. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In outdoor space #2, a twelve-inch crack with pinch points was observed on the platform of the bridge on the portable climber accessible to children. On the same portable climber, a twelve-inch crack with pinch points was observed on the platform attached to the green climbing steps and play wheel accessible to children as well as a three-inch crack with pinch points on the green climbing steps. .0601(c) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #3, the classroom for children one and two years of age, five plastic packages of wipes with suffocation warnings were observed in a cabinet below the diaper changing table with a magnetic lock that was not functioning properly and accessible to children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One new staff employed on February 13, 2024, did not complete First Aid training within ninety days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One new staff employed on February 13, 2024, did not complete cardiopulmonary resuscitation (CPR) training within ninety days of employment. .1102(d) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by June 27, 2024. Please send your compliance letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your compliance letter that corrections have been made when they have not, it may be considered falsification of information. Technical Assistance regarding the violations observed: Equipment Free of Hazards- -This same piece of equipment was repaired in January 2024, however, the cracks have reappeared since the repairs were made. I suggested that you remove this play structure as soon as possible from the play area so that it is no longer accessible to children. I reminded you to check the indoor and outdoor area prior to initial use to ensure broken equipment and hazards are not accessible to children. General Safety- -Staff moved the plastic packages of wipes to a shelf above five feet from the floor during the visit. Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed must be inaccessible to children under three years of age. I suggested that you monitor all classrooms for children under three years of age to ensure plastic grocery bags, plastic packaging, small toys, small art supplies, and other potential choking hazards are inaccessible to children or removed from the classroom. The magnetic locks in some of the classrooms were not functioning properly. Move any items that are required to be locked or kept out of reach of children to a different cabinet with a functioning lock when applicable. I suggested that you request maintenance to repair or replace the magnetic locks that are not functioning properly. CPR/First Aid Training- -New staff must complete First Aid and cardiopulmonary resuscitation (CPR) training within ninety days of employment. I suggested that you register new staff for First Aid and CPR training as soon as they are hired and to complete the training within the first six weeks of employment to ensure compliance with these requirements. Rated License Reassessment: Your facility is in cohort one. The preparation year for cohort one began July 1, 2023. The reassessment year will be July 1, 2024, through June 30, 2025. An email was sent to you on July 7, 2023, with information and guidance to help you prepare. The Environment Rating Scale was ordered on May 31, 2024 per your request. Your scheduling window begins June 24, 2024. Technical assistance was provided regarding ITERS-R and ECERS-R assessments during today’s visit. I encouraged you to contact Carol Stephenson, Technical Assistant with the Partnership for Children, for additional guidance and technical assistance. Consultation (the following items reviewed were in compliance today): -I suggested that you rake/fluff mulch in the fall zone areas of stationary and portable play structures eighteen inches or higher. Additional mulch will need to be added surrounding the portable structures on each playground to maintain the required surfacing depth. -Enhancing your cozy area with additional soft materials equivalent to four standard bed sized pillows. Stuffed animals, puppets, etc. do not count towards the level of softness in your cozy areas. -Individual expression artwork should be displayed in classrooms at the children’s eye level. 50% of the display should be children’s artwork. -I suggested that you instruct staff to utilize the resources, including videos, on the NCRLAP website at www.ncrlap.org. -We discussed adding height charts or other charts incorporated from activities with children in your ECERS classrooms. -Sand and water should be accessible to children indoors and outdoors. We discussed sand and water activities that are kept in tubs with lids that can be transported from the classroom to the outdoor learning environment. -When children’s clothes become wet or soiled from water play, drinking water, or messy play, instruct staff to change the children’s clothes afterwards. -We discussed a substantial portion of the day and how this can be affected by transitions that last too long. -You stated the swings on playground space #3 are currently not being used. The label on the pole for the swings on playground space #3 indicates for ages 2-12. I suggested that you remove the swings or make them inaccessible as a visual reminder for staff and children to not use the swings. -I suggested that you request the grass to be mowed as soon as possible. The grassy areas are covered with clover and the clover flowers are attracting bees. You stated the grass is scheduled to be cut tomorrow. -We discussed the Natural Learning Initiative and possibly incorporating a natural outdoor learning environment. Feel free to visit www.naturalearning.org for more information. Reminders: -Here is the link for the current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time and assistance during today’s visit. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1101 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 87 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 410 Time In: 09:40 AM Time Out: 12:50 PM Time In: 01:35 PM Time Out: 05:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Sophia Fields, Administrator. You provided me with applicable program, staff, and children’s records for review. The NC Secretary of State website was viewed before the visit and Tutor Time Learning Center, LLC was current/active as of January 12, 2024. This program currently operates with a Five star rated license effective October 11, 2017. The program’s compliance history was 88 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play activities indoors and teacher directed group activities. The most recent sanitation inspection for your facility was conducted on October 24, 2023. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent approved fire inspection for your facility was conducted on January 2, 2024. Violations observed were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated visit summary was emailed to you on January 16, 2024. The following violations were observed: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean and in good repair. One stained ceiling tile was observed on the ceiling in the office and one stained ceiling tile was observed on the ceiling in space #12. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In outdoor space #2, an eleven-inch crack with sharp edges and pinch points was observed on the platform of the bridge on the portable climber accessible to children. On the same portable climber, a twelve-inch crack with sharp edges and pinch points was observed on the platform attached to the green climbing steps and play wheel accessible to children. .0601(c) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Documentation of orientation for one staff employed on 5/31/2023 did not include orientation training in all topic areas. Training on all topic areas within the first two weeks was completed, however, only training on firsthand observation of the center's daily operations and instruction in the employee's assigned duties was documented as completed on June 1, 2023, and June 2, 2023. .1101(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child enrolled on 6/12/2023 did not have a medical exam or health assessment completed until 7/27/2023. GS110-91(1) 1329 Application for enrollment did not include all required information. The application for six of the twelve children's files reviewed did not include allergies and symptoms, particular fears, unique behavior characteristics, and/or health care concerns the child may have. .0801(a)(1-7) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by January 26, 2024. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following: Walls/Ceilings Clean and in Good Repair- -Maintenance arrived during the visit and replaced the two stained ceiling tiles. During active precipitation that occurred during the visit, a dripping noise was heard in the office at the location of the stained ceiling tile, presenting a potential roof leak. I requested that you notify Environmental Health to assess the leak and any water damage that may have occurred. Equipment Free of Hazards- -I reminded you to check the indoor and outdoor area prior to initial use to ensure broken equipment and hazards are not accessible to children. Documentation of Staff Orientation- -Child Care Rule 10A NCAC 09 .1101 states each center shall ensure that each new employee who is expected to have contact with children receives a minimum of 16 clock hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six clock hours of orientation within the first two weeks of employment as listed in the top section of the documentation of staff orientation form. Orientation must be provided on the topics listed within the documentation of staff orientation form. This document can be found on the DCDEE website under Provider Documents and Forms. Children’s Records- - The health assessment dated 7/27/2023 for the child enrolled on 6/12/2023 was on file during the visit. A medical exam or health assessment and immunization records must be on file within 30 days of enrollment for each child. I recommended that you routinely utilize the Children’s File Checklist to ensure all required documents have been received and are on file within the required timeframe. I encouraged you to request the child’s medical exam and immunization from the child’s parents prior to the child’s enrollment. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. A conversation with parents prior to enrollment may be needed to obtain accurate and appropriate emergency information for each child. Rated License Reassessment: To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort one. The preparation year for cohort one began July 1, 2023. The reassessment year will be July 1, 2024, through June 30, 2025. An email was sent to you on July 7, 2023, with information and guidance to help you prepare. We reviewed the tasks and activities listed within this email during today’s visit. We discussed the option for requesting the Environment Rating Scale during the preparation year and ordering the scales by May 1, 2024, if interested. Consultation: We discussed the following during the visit: -We discussed choking hazards accessible to children under three years of age. Choking hazards include, but are not limited to, small, broken pieces of crayon or chalk, small blocks or toys that would fit through a choking tube, plastic packaging, foam blocks and toys, and any material containing foam. Potential choking hazards must be inaccessible to children under three years of age (at or above a vertical distance of five feet from the finished floor) or kept in locked storage. -I recommended that you work with your Technical Assistant with the Partnership for Children in preparation for the Environment Rating Scale to ensure enough materials are in each classroom, specifically ITERS classrooms. -I recommended that you purchase hands-free trash cans, rather than trash cans that require staff to handle the lid. -Record retention rules require incident reports to be maintained in each child's file, for as long as the child is enrolled and for one year after the child is no longer enrolled. Record retention rules require incident logs to be maintained for a minimum of one year after the record is created, revised, or replaced. -Arrival and departure records are obtained electronically and via face-to-name transition sheets. I recommended that you have each classroom record arrival and departure records for the children that are enrolled in the classroom and/or print off arrival and departure records weekly from your electronic system and keep on file for review. -Once the ground and mulch on your playgrounds has dried from the rain, measure each fall zone area and fluff and/or add mulch where needed. -Here is the link for the current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 87 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 410 Time In: 09:40 AM Time Out: 12:50 PM Time In: 01:35 PM Time Out: 05:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Sophia Fields, Administrator. You provided me with applicable program, staff, and children’s records for review. The NC Secretary of State website was viewed before the visit and Tutor Time Learning Center, LLC was current/active as of January 12, 2024. This program currently operates with a Five star rated license effective October 11, 2017. The program’s compliance history was 88 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play activities indoors and teacher directed group activities. The most recent sanitation inspection for your facility was conducted on October 24, 2023. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent approved fire inspection for your facility was conducted on January 2, 2024. Violations observed were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated visit summary was emailed to you on January 16, 2024. The following violations were observed: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean and in good repair. One stained ceiling tile was observed on the ceiling in the office and one stained ceiling tile was observed on the ceiling in space #12. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In outdoor space #2, an eleven-inch crack with sharp edges and pinch points was observed on the platform of the bridge on the portable climber accessible to children. On the same portable climber, a twelve-inch crack with sharp edges and pinch points was observed on the platform attached to the green climbing steps and play wheel accessible to children. .0601(c) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Documentation of orientation for one staff employed on 5/31/2023 did not include orientation training in all topic areas. Training on all topic areas within the first two weeks was completed, however, only training on firsthand observation of the center's daily operations and instruction in the employee's assigned duties was documented as completed on June 1, 2023, and June 2, 2023. .1101(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child enrolled on 6/12/2023 did not have a medical exam or health assessment completed until 7/27/2023. GS110-91(1) 1329 Application for enrollment did not include all required information. The application for six of the twelve children's files reviewed did not include allergies and symptoms, particular fears, unique behavior characteristics, and/or health care concerns the child may have. .0801(a)(1-7) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by January 26, 2024. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following: Walls/Ceilings Clean and in Good Repair- -Maintenance arrived during the visit and replaced the two stained ceiling tiles. During active precipitation that occurred during the visit, a dripping noise was heard in the office at the location of the stained ceiling tile, presenting a potential roof leak. I requested that you notify Environmental Health to assess the leak and any water damage that may have occurred. Equipment Free of Hazards- -I reminded you to check the indoor and outdoor area prior to initial use to ensure broken equipment and hazards are not accessible to children. Documentation of Staff Orientation- -Child Care Rule 10A NCAC 09 .1101 states each center shall ensure that each new employee who is expected to have contact with children receives a minimum of 16 clock hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six clock hours of orientation within the first two weeks of employment as listed in the top section of the documentation of staff orientation form. Orientation must be provided on the topics listed within the documentation of staff orientation form. This document can be found on the DCDEE website under Provider Documents and Forms. Children’s Records- - The health assessment dated 7/27/2023 for the child enrolled on 6/12/2023 was on file during the visit. A medical exam or health assessment and immunization records must be on file within 30 days of enrollment for each child. I recommended that you routinely utilize the Children’s File Checklist to ensure all required documents have been received and are on file within the required timeframe. I encouraged you to request the child’s medical exam and immunization from the child’s parents prior to the child’s enrollment. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. A conversation with parents prior to enrollment may be needed to obtain accurate and appropriate emergency information for each child. Rated License Reassessment: To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort one. The preparation year for cohort one began July 1, 2023. The reassessment year will be July 1, 2024, through June 30, 2025. An email was sent to you on July 7, 2023, with information and guidance to help you prepare. We reviewed the tasks and activities listed within this email during today’s visit. We discussed the option for requesting the Environment Rating Scale during the preparation year and ordering the scales by May 1, 2024, if interested. Consultation: We discussed the following during the visit: -We discussed choking hazards accessible to children under three years of age. Choking hazards include, but are not limited to, small, broken pieces of crayon or chalk, small blocks or toys that would fit through a choking tube, plastic packaging, foam blocks and toys, and any material containing foam. Potential choking hazards must be inaccessible to children under three years of age (at or above a vertical distance of five feet from the finished floor) or kept in locked storage. -I recommended that you work with your Technical Assistant with the Partnership for Children in preparation for the Environment Rating Scale to ensure enough materials are in each classroom, specifically ITERS classrooms. -I recommended that you purchase hands-free trash cans, rather than trash cans that require staff to handle the lid. -Record retention rules require incident reports to be maintained in each child's file, for as long as the child is enrolled and for one year after the child is no longer enrolled. Record retention rules require incident logs to be maintained for a minimum of one year after the record is created, revised, or replaced. -Arrival and departure records are obtained electronically and via face-to-name transition sheets. I recommended that you have each classroom record arrival and departure records for the children that are enrolled in the classroom and/or print off arrival and departure records weekly from your electronic system and keep on file for review. -Once the ground and mulch on your playgrounds has dried from the rain, measure each fall zone area and fluff and/or add mulch where needed. -Here is the link for the current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 87 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 410 Time In: 09:40 AM Time Out: 12:50 PM Time In: 01:35 PM Time Out: 05:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit, including health and safety. Upon arrival, the purpose of today’s visit was reviewed with you, Sophia Fields, Administrator. You provided me with applicable program, staff, and children’s records for review. The NC Secretary of State website was viewed before the visit and Tutor Time Learning Center, LLC was current/active as of January 12, 2024. This program currently operates with a Five star rated license effective October 11, 2017. The program’s compliance history was 88 percent prior to today’s visit. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A checklist was used to note the requirements I monitored today. Children and staff were observed during free play activities indoors and teacher directed group activities. The most recent sanitation inspection for your facility was conducted on October 24, 2023. A superior sanitation classification was issued with 0 demerits noted on the grade card. The most recent approved fire inspection for your facility was conducted on January 2, 2024. Violations observed were discussed with you and documented in the handwritten Visit Summary left with you at the conclusion of this visit. The computer-generated visit summary was emailed to you on January 16, 2024. The following violations were observed: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean and in good repair. One stained ceiling tile was observed on the ceiling in the office and one stained ceiling tile was observed on the ceiling in space #12. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. In outdoor space #2, an eleven-inch crack with sharp edges and pinch points was observed on the platform of the bridge on the portable climber accessible to children. On the same portable climber, a twelve-inch crack with sharp edges and pinch points was observed on the platform attached to the green climbing steps and play wheel accessible to children. .0601(c) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Documentation of orientation for one staff employed on 5/31/2023 did not include orientation training in all topic areas. Training on all topic areas within the first two weeks was completed, however, only training on firsthand observation of the center's daily operations and instruction in the employee's assigned duties was documented as completed on June 1, 2023, and June 2, 2023. .1101(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One child enrolled on 6/12/2023 did not have a medical exam or health assessment completed until 7/27/2023. GS110-91(1) 1329 Application for enrollment did not include all required information. The application for six of the twelve children's files reviewed did not include allergies and symptoms, particular fears, unique behavior characteristics, and/or health care concerns the child may have. .0801(a)(1-7) The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the violation item number, statement of compliance, date of the visit and license ID number in the letter. I must receive your compliance statement by January 26, 2024. Please send your letter to Kristen.Mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following: Walls/Ceilings Clean and in Good Repair- -Maintenance arrived during the visit and replaced the two stained ceiling tiles. During active precipitation that occurred during the visit, a dripping noise was heard in the office at the location of the stained ceiling tile, presenting a potential roof leak. I requested that you notify Environmental Health to assess the leak and any water damage that may have occurred. Equipment Free of Hazards- -I reminded you to check the indoor and outdoor area prior to initial use to ensure broken equipment and hazards are not accessible to children. Documentation of Staff Orientation- -Child Care Rule 10A NCAC 09 .1101 states each center shall ensure that each new employee who is expected to have contact with children receives a minimum of 16 clock hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six clock hours of orientation within the first two weeks of employment as listed in the top section of the documentation of staff orientation form. Orientation must be provided on the topics listed within the documentation of staff orientation form. This document can be found on the DCDEE website under Provider Documents and Forms. Children’s Records- - The health assessment dated 7/27/2023 for the child enrolled on 6/12/2023 was on file during the visit. A medical exam or health assessment and immunization records must be on file within 30 days of enrollment for each child. I recommended that you routinely utilize the Children’s File Checklist to ensure all required documents have been received and are on file within the required timeframe. I encouraged you to request the child’s medical exam and immunization from the child’s parents prior to the child’s enrollment. -I recommended that you review all children’s applications upon enrollment to ensure all information is recorded. If the information does not apply to the child, instruct parents to write “n/a” rather than leaving the information blank. A conversation with parents prior to enrollment may be needed to obtain accurate and appropriate emergency information for each child. Rated License Reassessment: To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. Your facility is in cohort one. The preparation year for cohort one began July 1, 2023. The reassessment year will be July 1, 2024, through June 30, 2025. An email was sent to you on July 7, 2023, with information and guidance to help you prepare. We reviewed the tasks and activities listed within this email during today’s visit. We discussed the option for requesting the Environment Rating Scale during the preparation year and ordering the scales by May 1, 2024, if interested. Consultation: We discussed the following during the visit: -We discussed choking hazards accessible to children under three years of age. Choking hazards include, but are not limited to, small, broken pieces of crayon or chalk, small blocks or toys that would fit through a choking tube, plastic packaging, foam blocks and toys, and any material containing foam. Potential choking hazards must be inaccessible to children under three years of age (at or above a vertical distance of five feet from the finished floor) or kept in locked storage. -I recommended that you work with your Technical Assistant with the Partnership for Children in preparation for the Environment Rating Scale to ensure enough materials are in each classroom, specifically ITERS classrooms. -I recommended that you purchase hands-free trash cans, rather than trash cans that require staff to handle the lid. -Record retention rules require incident reports to be maintained in each child's file, for as long as the child is enrolled and for one year after the child is no longer enrolled. Record retention rules require incident logs to be maintained for a minimum of one year after the record is created, revised, or replaced. -Arrival and departure records are obtained electronically and via face-to-name transition sheets. I recommended that you have each classroom record arrival and departure records for the children that are enrolled in the classroom and/or print off arrival and departure records weekly from your electronic system and keep on file for review. -Once the ground and mulch on your playgrounds has dried from the rain, measure each fall zone area and fluff and/or add mulch where needed. -Here is the link for the current resources and information regarding COVID-19. https://covid19.ncdhhs.gov/materials-and-resources/materials-about-covid-19-symptoms-and-treatment -Providers can speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in their classroom by calling 1-888-600-1685 Option 1. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Stay up to date with the Division of Child Development and Early Education by visiting https://ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the "What's New" tab for important updates impacting child care in North Carolina. Thank you for your time today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me at 704-853-9196. Kristen Mauney, Child Care Consultant PO Box 674, Denver, NC 28037 Kristen.Mauney@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: JULIA ARMSTRONG Operation Type: Center Case Number: 1223-006A Visit Date: 12/5/2023 Number Present: 102 Completed Date: 12/5/2023 Age: From 0 To 5 Total Minutes: 150 Time In: 11:40 AM Time Out: 02:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Sophia Fields, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Fields and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On November 29, 2023, a staff member picked a child up by one arm which resulted in Nursemaid elbow. G.S. 110-91(10) You may contact me at Julia Armstrong, Investigations Consultant, 828-228-4614, Julia.armstrong@dhhs.nc.gov or Natosha Lambeth, Western Investigations Consultant, Natosha.lambeth@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: 1123-018L Visit Date: 11/7/2023 Number Present: 94 Completed Date: 11/7/2023 Age: From 0 To 5 Total Minutes: 190 Time In: 09:40 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The visit was conducted with you, Sophia Fields, Administrator. The Secretary of State website was reviewed on November 7, 2023, and Tutor Time Learning Center, LLC was current/active. If any changes to the corporation need to be made or the decision is made to sell the business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. On November 2, 2023, the following allegation was received. There are concerns that children are not being adequately supervised. The allegations were discussed with you and staff members. You and staff members present had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. Upon arrival, I observed twenty-one children, one through four years of age, eating a snack in the foyer as you enter the facility with two staff present. You stated the facility was short-staffed this morning due to several staff unable to work. Additional staff arrived at 10:00am and the children were dispersed to approved spaces. A walk through of the facility and entire premises was completed. I observed children and staff during free play activities indoors and gross motor activities outdoors. During the visit, you informed me that two classrooms have experienced challenging behaviors with biting. You informed me that the program’s procedures are to contact and inform parents/guardians of the incident and write up the incident documenting the details. You also explained that staffing has been an issue recently and you have not had extra staff to assist staff with transitions and diapering and toileting routines. We discussed contacting Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. I reminded you to utilize the Challenging Behaviors Helpline. Based on observations and staff interviews, there was no evidence of inadequate supervision, therefore the allegation for “concerns that children are not being adequately supervised” was unconfirmed, therefore unsubstantiated. Three violations observed were unrelated to the allegation. The following violations and technical assistance were reviewed with you during the visit. Violation Number Comment Rule 209 Children used space that was not approved. Twenty-one children between the ages of one and four were observed in the foyer at the entrance of the facility sitting at child sized tables eating snack with two staff. GS 110-91(1)&(4-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. Six children one year of age, one child two years of age, eleven children three years of age and three children four years of age were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .0713(a)(6) 1756 Enhanced staff/child ratios and group sizes were not met. Twenty-one children, one through four years of age, were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .2818 Technical assistance was provided on the following. Approved Space I reviewed approved space requirements with you and discussed that the foyer and other non-classroom spaces that were not approved by Building, Fire, Sanitation, and DCDEE may not be used to care for children. I recommended that when you are short staffed, to only utilize classrooms that were measured and approved as indicated on the floor plan diagram reviewed with you during the visit. I also reviewed NC General Statute 110-91 (1) and (4-5) concerning approved space. Staff/Child Ratios I reviewed the staff/child ratio requirements with you and one year old children cannot be combined with children three years of age and older except for the first hour of your operating day and the last hour of your operating day. You stated your program operates from 6:30am to 6pm. Children could be combined from 6:30am to 7:30am and 5pm to 6pm, if the staff/child ratio of the youngest child in the group is maintained and you do not exceed the approved space capacity. You stated you were short staffed this morning until 10:00am. When additional staff arrived at 10:00am, children were dispersed from the foyer into approved spaces. I also reviewed the following child care rules with you concerning staff/child ratio. 10A NCAC .09 .0713(a) (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over. (6) children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age. Enhanced Maximum Group Size I reviewed enhanced maximum group size requirements with you and the enhanced maximum group size for one year old children is twelve children. If one child one year of age is present in a classroom, the maximum group size for that space may not exceed twelve children with two staff. The enhanced maximum group size for two year of children is eighteen. The enhanced maximum group size for three-year-old children is twenty. The enhanced maximum group size for four-year-old and five-year-old children is twenty-five. I reviewed Child Care Requirement 10A NCAC 09 .2818 concerning enhanced staff to child ratio and maximum group sizes. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by November 21, 2023. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at kristen.mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter, that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Consultation: I provided and discussed with you resources pertaining to challenging behaviors and biting. I encouraged you to contact Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. Reminders: An unannounced follow-up visit will be made to monitor compliance with applicable child care requirements. Any observed violations cited during visits will negatively affect the center's Compliance History Score. Your program must maintain a compliance score of at least 75% as required by G.S. 110-90 (4)(c). The program’s compliance history was 90% prior to today’s visit. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. You can reach me at 704-853-9196 or kristen.mauney@dhhs.nc.gov or at PO Box 674, Denver, NC 28037 or my supervisor, Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: 1123-018L Visit Date: 11/7/2023 Number Present: 94 Completed Date: 11/7/2023 Age: From 0 To 5 Total Minutes: 190 Time In: 09:40 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The visit was conducted with you, Sophia Fields, Administrator. The Secretary of State website was reviewed on November 7, 2023, and Tutor Time Learning Center, LLC was current/active. If any changes to the corporation need to be made or the decision is made to sell the business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. On November 2, 2023, the following allegation was received. There are concerns that children are not being adequately supervised. The allegations were discussed with you and staff members. You and staff members present had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. Upon arrival, I observed twenty-one children, one through four years of age, eating a snack in the foyer as you enter the facility with two staff present. You stated the facility was short-staffed this morning due to several staff unable to work. Additional staff arrived at 10:00am and the children were dispersed to approved spaces. A walk through of the facility and entire premises was completed. I observed children and staff during free play activities indoors and gross motor activities outdoors. During the visit, you informed me that two classrooms have experienced challenging behaviors with biting. You informed me that the program’s procedures are to contact and inform parents/guardians of the incident and write up the incident documenting the details. You also explained that staffing has been an issue recently and you have not had extra staff to assist staff with transitions and diapering and toileting routines. We discussed contacting Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. I reminded you to utilize the Challenging Behaviors Helpline. Based on observations and staff interviews, there was no evidence of inadequate supervision, therefore the allegation for “concerns that children are not being adequately supervised” was unconfirmed, therefore unsubstantiated. Three violations observed were unrelated to the allegation. The following violations and technical assistance were reviewed with you during the visit. Violation Number Comment Rule 209 Children used space that was not approved. Twenty-one children between the ages of one and four were observed in the foyer at the entrance of the facility sitting at child sized tables eating snack with two staff. GS 110-91(1)&(4-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. Six children one year of age, one child two years of age, eleven children three years of age and three children four years of age were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .0713(a)(6) 1756 Enhanced staff/child ratios and group sizes were not met. Twenty-one children, one through four years of age, were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .2818 Technical assistance was provided on the following. Approved Space I reviewed approved space requirements with you and discussed that the foyer and other non-classroom spaces that were not approved by Building, Fire, Sanitation, and DCDEE may not be used to care for children. I recommended that when you are short staffed, to only utilize classrooms that were measured and approved as indicated on the floor plan diagram reviewed with you during the visit. I also reviewed NC General Statute 110-91 (1) and (4-5) concerning approved space. Staff/Child Ratios I reviewed the staff/child ratio requirements with you and one year old children cannot be combined with children three years of age and older except for the first hour of your operating day and the last hour of your operating day. You stated your program operates from 6:30am to 6pm. Children could be combined from 6:30am to 7:30am and 5pm to 6pm, if the staff/child ratio of the youngest child in the group is maintained and you do not exceed the approved space capacity. You stated you were short staffed this morning until 10:00am. When additional staff arrived at 10:00am, children were dispersed from the foyer into approved spaces. I also reviewed the following child care rules with you concerning staff/child ratio. 10A NCAC .09 .0713(a) (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over. (6) children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age. Enhanced Maximum Group Size I reviewed enhanced maximum group size requirements with you and the enhanced maximum group size for one year old children is twelve children. If one child one year of age is present in a classroom, the maximum group size for that space may not exceed twelve children with two staff. The enhanced maximum group size for two year of children is eighteen. The enhanced maximum group size for three-year-old children is twenty. The enhanced maximum group size for four-year-old and five-year-old children is twenty-five. I reviewed Child Care Requirement 10A NCAC 09 .2818 concerning enhanced staff to child ratio and maximum group sizes. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by November 21, 2023. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at kristen.mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter, that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Consultation: I provided and discussed with you resources pertaining to challenging behaviors and biting. I encouraged you to contact Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. Reminders: An unannounced follow-up visit will be made to monitor compliance with applicable child care requirements. Any observed violations cited during visits will negatively affect the center's Compliance History Score. Your program must maintain a compliance score of at least 75% as required by G.S. 110-90 (4)(c). The program’s compliance history was 90% prior to today’s visit. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. You can reach me at 704-853-9196 or kristen.mauney@dhhs.nc.gov or at PO Box 674, Denver, NC 28037 or my supervisor, Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: 1123-018L Visit Date: 11/7/2023 Number Present: 94 Completed Date: 11/7/2023 Age: From 0 To 5 Total Minutes: 190 Time In: 09:40 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The visit was conducted with you, Sophia Fields, Administrator. The Secretary of State website was reviewed on November 7, 2023, and Tutor Time Learning Center, LLC was current/active. If any changes to the corporation need to be made or the decision is made to sell the business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. On November 2, 2023, the following allegation was received. There are concerns that children are not being adequately supervised. The allegations were discussed with you and staff members. You and staff members present had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. Upon arrival, I observed twenty-one children, one through four years of age, eating a snack in the foyer as you enter the facility with two staff present. You stated the facility was short-staffed this morning due to several staff unable to work. Additional staff arrived at 10:00am and the children were dispersed to approved spaces. A walk through of the facility and entire premises was completed. I observed children and staff during free play activities indoors and gross motor activities outdoors. During the visit, you informed me that two classrooms have experienced challenging behaviors with biting. You informed me that the program’s procedures are to contact and inform parents/guardians of the incident and write up the incident documenting the details. You also explained that staffing has been an issue recently and you have not had extra staff to assist staff with transitions and diapering and toileting routines. We discussed contacting Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. I reminded you to utilize the Challenging Behaviors Helpline. Based on observations and staff interviews, there was no evidence of inadequate supervision, therefore the allegation for “concerns that children are not being adequately supervised” was unconfirmed, therefore unsubstantiated. Three violations observed were unrelated to the allegation. The following violations and technical assistance were reviewed with you during the visit. Violation Number Comment Rule 209 Children used space that was not approved. Twenty-one children between the ages of one and four were observed in the foyer at the entrance of the facility sitting at child sized tables eating snack with two staff. GS 110-91(1)&(4-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. Six children one year of age, one child two years of age, eleven children three years of age and three children four years of age were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .0713(a)(6) 1756 Enhanced staff/child ratios and group sizes were not met. Twenty-one children, one through four years of age, were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .2818 Technical assistance was provided on the following. Approved Space I reviewed approved space requirements with you and discussed that the foyer and other non-classroom spaces that were not approved by Building, Fire, Sanitation, and DCDEE may not be used to care for children. I recommended that when you are short staffed, to only utilize classrooms that were measured and approved as indicated on the floor plan diagram reviewed with you during the visit. I also reviewed NC General Statute 110-91 (1) and (4-5) concerning approved space. Staff/Child Ratios I reviewed the staff/child ratio requirements with you and one year old children cannot be combined with children three years of age and older except for the first hour of your operating day and the last hour of your operating day. You stated your program operates from 6:30am to 6pm. Children could be combined from 6:30am to 7:30am and 5pm to 6pm, if the staff/child ratio of the youngest child in the group is maintained and you do not exceed the approved space capacity. You stated you were short staffed this morning until 10:00am. When additional staff arrived at 10:00am, children were dispersed from the foyer into approved spaces. I also reviewed the following child care rules with you concerning staff/child ratio. 10A NCAC .09 .0713(a) (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over. (6) children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age. Enhanced Maximum Group Size I reviewed enhanced maximum group size requirements with you and the enhanced maximum group size for one year old children is twelve children. If one child one year of age is present in a classroom, the maximum group size for that space may not exceed twelve children with two staff. The enhanced maximum group size for two year of children is eighteen. The enhanced maximum group size for three-year-old children is twenty. The enhanced maximum group size for four-year-old and five-year-old children is twenty-five. I reviewed Child Care Requirement 10A NCAC 09 .2818 concerning enhanced staff to child ratio and maximum group sizes. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by November 21, 2023. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at kristen.mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter, that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Consultation: I provided and discussed with you resources pertaining to challenging behaviors and biting. I encouraged you to contact Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. Reminders: An unannounced follow-up visit will be made to monitor compliance with applicable child care requirements. Any observed violations cited during visits will negatively affect the center's Compliance History Score. Your program must maintain a compliance score of at least 75% as required by G.S. 110-90 (4)(c). The program’s compliance history was 90% prior to today’s visit. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. You can reach me at 704-853-9196 or kristen.mauney@dhhs.nc.gov or at PO Box 674, Denver, NC 28037 or my supervisor, Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: 1123-018L Visit Date: 11/7/2023 Number Present: 94 Completed Date: 11/7/2023 Age: From 0 To 5 Total Minutes: 190 Time In: 09:40 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The visit was conducted with you, Sophia Fields, Administrator. The Secretary of State website was reviewed on November 7, 2023, and Tutor Time Learning Center, LLC was current/active. If any changes to the corporation need to be made or the decision is made to sell the business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. On November 2, 2023, the following allegation was received. There are concerns that children are not being adequately supervised. The allegations were discussed with you and staff members. You and staff members present had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. Upon arrival, I observed twenty-one children, one through four years of age, eating a snack in the foyer as you enter the facility with two staff present. You stated the facility was short-staffed this morning due to several staff unable to work. Additional staff arrived at 10:00am and the children were dispersed to approved spaces. A walk through of the facility and entire premises was completed. I observed children and staff during free play activities indoors and gross motor activities outdoors. During the visit, you informed me that two classrooms have experienced challenging behaviors with biting. You informed me that the program’s procedures are to contact and inform parents/guardians of the incident and write up the incident documenting the details. You also explained that staffing has been an issue recently and you have not had extra staff to assist staff with transitions and diapering and toileting routines. We discussed contacting Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. I reminded you to utilize the Challenging Behaviors Helpline. Based on observations and staff interviews, there was no evidence of inadequate supervision, therefore the allegation for “concerns that children are not being adequately supervised” was unconfirmed, therefore unsubstantiated. Three violations observed were unrelated to the allegation. The following violations and technical assistance were reviewed with you during the visit. Violation Number Comment Rule 209 Children used space that was not approved. Twenty-one children between the ages of one and four were observed in the foyer at the entrance of the facility sitting at child sized tables eating snack with two staff. GS 110-91(1)&(4-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. Six children one year of age, one child two years of age, eleven children three years of age and three children four years of age were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .0713(a)(6) 1756 Enhanced staff/child ratios and group sizes were not met. Twenty-one children, one through four years of age, were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .2818 Technical assistance was provided on the following. Approved Space I reviewed approved space requirements with you and discussed that the foyer and other non-classroom spaces that were not approved by Building, Fire, Sanitation, and DCDEE may not be used to care for children. I recommended that when you are short staffed, to only utilize classrooms that were measured and approved as indicated on the floor plan diagram reviewed with you during the visit. I also reviewed NC General Statute 110-91 (1) and (4-5) concerning approved space. Staff/Child Ratios I reviewed the staff/child ratio requirements with you and one year old children cannot be combined with children three years of age and older except for the first hour of your operating day and the last hour of your operating day. You stated your program operates from 6:30am to 6pm. Children could be combined from 6:30am to 7:30am and 5pm to 6pm, if the staff/child ratio of the youngest child in the group is maintained and you do not exceed the approved space capacity. You stated you were short staffed this morning until 10:00am. When additional staff arrived at 10:00am, children were dispersed from the foyer into approved spaces. I also reviewed the following child care rules with you concerning staff/child ratio. 10A NCAC .09 .0713(a) (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over. (6) children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age. Enhanced Maximum Group Size I reviewed enhanced maximum group size requirements with you and the enhanced maximum group size for one year old children is twelve children. If one child one year of age is present in a classroom, the maximum group size for that space may not exceed twelve children with two staff. The enhanced maximum group size for two year of children is eighteen. The enhanced maximum group size for three-year-old children is twenty. The enhanced maximum group size for four-year-old and five-year-old children is twenty-five. I reviewed Child Care Requirement 10A NCAC 09 .2818 concerning enhanced staff to child ratio and maximum group sizes. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by November 21, 2023. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at kristen.mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter, that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Consultation: I provided and discussed with you resources pertaining to challenging behaviors and biting. I encouraged you to contact Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. Reminders: An unannounced follow-up visit will be made to monitor compliance with applicable child care requirements. Any observed violations cited during visits will negatively affect the center's Compliance History Score. Your program must maintain a compliance score of at least 75% as required by G.S. 110-90 (4)(c). The program’s compliance history was 90% prior to today’s visit. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. You can reach me at 704-853-9196 or kristen.mauney@dhhs.nc.gov or at PO Box 674, Denver, NC 28037 or my supervisor, Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE LEARNING CENTERS Facility ID: 55000144 Consultant: KRISTEN R. MAUNEY Operation Type: Center Case Number: 1123-018L Visit Date: 11/7/2023 Number Present: 94 Completed Date: 11/7/2023 Age: From 0 To 5 Total Minutes: 190 Time In: 09:40 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The visit was conducted with you, Sophia Fields, Administrator. The Secretary of State website was reviewed on November 7, 2023, and Tutor Time Learning Center, LLC was current/active. If any changes to the corporation need to be made or the decision is made to sell the business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. On November 2, 2023, the following allegation was received. There are concerns that children are not being adequately supervised. The allegations were discussed with you and staff members. You and staff members present had an opportunity to ask questions, state perceptions of the situation and provide pertinent information in response to the allegation. Upon arrival, I observed twenty-one children, one through four years of age, eating a snack in the foyer as you enter the facility with two staff present. You stated the facility was short-staffed this morning due to several staff unable to work. Additional staff arrived at 10:00am and the children were dispersed to approved spaces. A walk through of the facility and entire premises was completed. I observed children and staff during free play activities indoors and gross motor activities outdoors. During the visit, you informed me that two classrooms have experienced challenging behaviors with biting. You informed me that the program’s procedures are to contact and inform parents/guardians of the incident and write up the incident documenting the details. You also explained that staffing has been an issue recently and you have not had extra staff to assist staff with transitions and diapering and toileting routines. We discussed contacting Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. I reminded you to utilize the Challenging Behaviors Helpline. Based on observations and staff interviews, there was no evidence of inadequate supervision, therefore the allegation for “concerns that children are not being adequately supervised” was unconfirmed, therefore unsubstantiated. Three violations observed were unrelated to the allegation. The following violations and technical assistance were reviewed with you during the visit. Violation Number Comment Rule 209 Children used space that was not approved. Twenty-one children between the ages of one and four were observed in the foyer at the entrance of the facility sitting at child sized tables eating snack with two staff. GS 110-91(1)&(4-5) 318 Children between 12 and 24 months of age were grouped with children 3 years of age or older. Six children one year of age, one child two years of age, eleven children three years of age and three children four years of age were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .0713(a)(6) 1756 Enhanced staff/child ratios and group sizes were not met. Twenty-one children, one through four years of age, were observed in the foyer at the entrance of the facility with two staff. 10A NCAC 09 .2818 Technical assistance was provided on the following. Approved Space I reviewed approved space requirements with you and discussed that the foyer and other non-classroom spaces that were not approved by Building, Fire, Sanitation, and DCDEE may not be used to care for children. I recommended that when you are short staffed, to only utilize classrooms that were measured and approved as indicated on the floor plan diagram reviewed with you during the visit. I also reviewed NC General Statute 110-91 (1) and (4-5) concerning approved space. Staff/Child Ratios I reviewed the staff/child ratio requirements with you and one year old children cannot be combined with children three years of age and older except for the first hour of your operating day and the last hour of your operating day. You stated your program operates from 6:30am to 6pm. Children could be combined from 6:30am to 7:30am and 5pm to 6pm, if the staff/child ratio of the youngest child in the group is maintained and you do not exceed the approved space capacity. You stated you were short staffed this morning until 10:00am. When additional staff arrived at 10:00am, children were dispersed from the foyer into approved spaces. I also reviewed the following child care rules with you concerning staff/child ratio. 10A NCAC .09 .0713(a) (5) except as provided in Subparagraphs (2) and (3) of this Paragraph, children under one year of age shall be kept separate from children two years of age and over. (6) children between the ages of 12 months and 24 months shall not be grouped with older children unless all children in the group are less than three years of age. Enhanced Maximum Group Size I reviewed enhanced maximum group size requirements with you and the enhanced maximum group size for one year old children is twelve children. If one child one year of age is present in a classroom, the maximum group size for that space may not exceed twelve children with two staff. The enhanced maximum group size for two year of children is eighteen. The enhanced maximum group size for three-year-old children is twenty. The enhanced maximum group size for four-year-old and five-year-old children is twenty-five. I reviewed Child Care Requirement 10A NCAC 09 .2818 concerning enhanced staff to child ratio and maximum group sizes. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by November 21, 2023. Please include in that letter each violation number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at kristen.mauney@dhhs.nc.gov. Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your corrective action plan letter, that corrections have been made when they have not, it will be considered falsification of information. SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES 10A NCAC 09 .2201 ADMINISTRATIVE actions GENERAL PROVISIONS Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. Consultation: I provided and discussed with you resources pertaining to challenging behaviors and biting. I encouraged you to contact Winter Graham, Healthy Social Behavior Specialist, and Carol Stephenson, Partnership for Children Technical Assistant, to observe and provide additional guidance regarding challenging behaviors. Reminders: An unannounced follow-up visit will be made to monitor compliance with applicable child care requirements. Any observed violations cited during visits will negatively affect the center's Compliance History Score. Your program must maintain a compliance score of at least 75% as required by G.S. 110-90 (4)(c). The program’s compliance history was 90% prior to today’s visit. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. You can reach me at 704-853-9196 or kristen.mauney@dhhs.nc.gov or at PO Box 674, Denver, NC 28037 or my supervisor, Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times