Kindercare-Cornelius

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/6/2026 Number Present: 20 Completed Date: 3/6/2026 Age: From 0 To 5 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance with rated license. The facility currently has a four-star license and an 18 month compliance history of 90%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and KINDERCARE EDUCATION LLC. is current and active. I was greeted by A. Thomas, director. I conducted a walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter in place and/or lockdown drills were monitored. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 10/21/25. The center received 15 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 12/15/25. The inspection form has a year of 2026. There were 20 children in attendance today during the walkthrough. I observed the children participating in transitions, free play and teacher directed activities. The playground was monitored during today’s visit. The facility does not provide transportation. I monitored all new staff files since my last visit. Ten percent of existing staff files were monitored. Ten percent of children files were monitored. There were 6 violations cited during today’s visit. Violation Number Comment Rule 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The playgrounds does not have the required amount of protective surfacing around stationary equipment. .0605(j) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. There was no documentation of an annual health questionnaire for a staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no documentation of an annual Emergency information form a staff member. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. There was no documentation of an annual staff evaluation and staff development plan for a staff member. 10A NCAC 09 .0514(f) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There was no documentation of a requires shelter in place/lockdown drill for February 2026. .0604(u);.0302(d)(8) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. There was no documentation on file that a staff member has completed the EPR training within the required timeframe. .0607(b) Technical Assistance: -I shared with Ms. Thomas screen time is allowed for children 3 years and older. -Ms. Thomas shared that menus are sent electronically to parents. I shared to post a menu in the lobby area. - QRIS Modernization Update: -Today, I had the QRIS conversation with Ms. Thomas. A QRIS conversation report was completed, signed by Ms. Thomas and she was given a copy. For more Information regarding the QRIS: Pathways to the Stars requirements, please visit the division’s website, click on the What’s new tab, click on QRIS modernization tab. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/19/2026. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email at Michelle.Cuthbertson@dhhs.nc.gov or by phone at 704-297-5431. Ebony Duncan, supervisor, Ebony.Duncan@dhhs.nc.gov, 704-594-0043. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 9/11/2025 Number Present: 19 Completed Date: 9/11/2025 Age: From 0 To 4 Total Minutes: 128 Time In: 09:22 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to monitor applicable child care rules and laws. This center has a four star license and an 18 month compliance history score of 93%. The license and NC child care law summary were prominently posted. Upon arrival, I was greeted by A. Thomas, new director. Ms. Thomas accompanied me during the walkthrough of the facility. There were 19 children present during the walkthrough of the facility. During the visit, I observed the children participating in free play, art activity, teacher directed activity and outdoor activities. The following items were monitored today: supervision, staff/child ratios, permit restrictions, license posted, approved space, storage of hazardous products, storage of medication, staff records and program records. There have been 5 new staff since my last visit. The staff and training worksheets were reviewed to confirm existing staff were still current with CPR, First Aid, ITS-SIDS training and criminal background qualifying letters. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter-in-place and Lock-Down drills were documented quarterly as required. The playground safety inspections were reviewed. Reports were documented monthly as required. There were 8 violations cited during today’s visit. Violation Number Comment Rule 1030 Application for employment and date of birth was not on file for all staff. J. Walker and L. Craye did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A new staff member has a medical report older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A new staff member has a TB test older than 12 months. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. A staff member did not have a emergency information form on file. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has an expired First aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member does not have a current CPR training on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. There was no documentation on file that A. Thomas received the required orientation training within 2 weeks of employment. .1101(a)(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no documentation on file that 3 staff members received and signed information for the policy. .0608(d)(1-4) Technical Assistance: -I shared with Ms. Thomas to take the EPR course by December 2025. - QRIS Modernization Update: Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. For the latest updates, please visit the division’s website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 9/24/2025. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: TAMIKA POWELL Operation Type: Center Case Number: 0825-026A Visit Date: 8/7/2025 Number Present: 25 Completed Date: 8/7/2025 Age: From 0 To 4 Total Minutes: 65 Time In: 12:40 PM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. I conducted a walk-through of the facility unaccompanied. During the visit, I discussed the allegations with Sandra Littlejohn, acting administrator, and an additional staff member. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. On July 30, 2025, a child's food allergy was not posted where it could be seen in food preparation and eating areas. .0901(g) 807 A safe indoor and outdoor environment was not provided for the children. On July 30, 2025, staff members failed to ensure a safe environment when a four-year-old child was served food they are allergic to. 10A NCAC 09 .0601(a) You may contact me at Tamika Powell, Investigations Consultant, (704) 330-9725, Tamika.t.powell@dhhs.nc.gov or Veronica Grant, South Central Investigations Team Supervisor, veronica.grant@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0324-136L Visit Date: 3/18/2024 Number Present: 13 Completed Date: 3/18/2024 Age: From 0 To 4 Total Minutes: 146 Time In: 09:34 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate a complaint allegation. There are concerns that: Children with a documented allergy to cow’s mild were served cow’s milk and other dairy products. A teacher did not follow proper diaper changing procedures. Hands are not washed as required. Faces are not cleaned as needed. Children are not treated in a nurturing environment. Examples: A child was left to cry for about 30 minutes. A child was not greeted by the teacher. A teacher “snatched” a blanket off a child. A toddler was not properly dressed to be outdoors in 30’F weather. A child was not included with the group during circle time. Children are not adequately supervised. Example: A teacher did not see that children had opened the door and a child’s fingers were caught in the door although the child was crying. An activity plan is not followed for toddlers. Upon arrival, I was greeted by C. Smith, director. I shared the reason for my visit. Ms. Smith stated the children did get soy milk. She stated that the cook would write the children’s name on their cups to identify them as having soy milk. She stated that the children didn’t have an allergy, but it was just the parent preference for them to receive soy milk. She showed me the children’s application that stated no allergy but a preference for soy milk. She stated that a parent shared a concern about their child being soiled at pick up. She stated the child was changed at 5:00 pm and the parent came late to pick up their child. She stated that there has been no concerns regarding diaper procedures and handwashing. She stated Juanita Brown, Child care health Consultant did a technical assistance visit with her staff regarding proper diapering and handwashing procedures about 4 or 5 weeks ago. She stated that Ms. Brown was accompanied by a colleague to provide technical assistance in Spanish. Ms. Smith contacted Mr. Brown by phone during the visit to confirm the technical assistance provided. Ms. Smith stated that a teacher had limited communication with a child because the parent was still in the classroom interacting with their child. She stated the child didn’t participate in some of the activities because they were sleeping. She stated that the teacher did not provide a jacket to a child during the morning outside time because the child’s jacket was in their sibling’s cubby. She showed me documentation where she told the teacher if a child has a jacket, they need to put on their jacket. Ms. Smith was not aware of any incidents regarding a child getting their fingers caught in a door. Ms. Smith stated that there is no issues with the activity plan. She stated that the teacher has done Winter activities. She stated that the teacher has done occupational activities. There were 13 children present during the visit. I observed them participating in outdoor play. Staff/child ratio, supervision, capacity and space were observed in compliance today. The facility does not have recording cameras. Based on interviews, observations, review of children files, allergy posting the allegation that children with a documented allergy to cow’s mild were served cow’s milk and other dairy products is unsubstantiated. Based on interviews and observations, the allegation that a teacher did not follow proper diaper changing procedures is unsubstantiated. Based on interviews and observations, the allegation that hands are not washed as required. Faces are not cleaned as needed is unsubstantiated. Based on interviews and observations, the allegation that children are not treated in a nurturing environment. Examples: A child was left to cry for about 30 minutes. A child was not greeted by the teacher. A teacher “snatched” a blanket off a child. A toddler was not properly dressed to be outdoors in 30’F weather. A child was not included with the group during circle time is substantiated. Based on interviews and observations, the allegation that children are not adequately supervised. Example: A teacher did not see that children had opened the door and a child’s fingers were caught in the door although the child was crying is unsubstantiated. Based on interviews and observations the allegation that an activity plan is not followed for toddlers is unsubstantiated. During the visit, and not related to the complaint visit, I observed a teacher on the playground supervising children alone with a provisional qualification letter. Her provisional qualification letter expires 4/7/2024. There were 2 violations cited during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A child was not provided a jacket during morning outdoor time. The child's jacket was in their siblings cubby. The morning temperature was in the 40s. G.S. 110-91(10) 1947 An individual on a provisional criminal background check status was not supervised by a staff person who was determined to be qualified. A staff member was supervising children alone on the playground with a provisional qualification letter. G.S. 110-90.2(b) & .2703(f) Technical Assistance: An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 4/1/2024. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 0324-136L Visit Date: 3/18/2024 Number Present: 13 Completed Date: 3/18/2024 Age: From 0 To 4 Total Minutes: 146 Time In: 09:34 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate a complaint allegation. There are concerns that: Children with a documented allergy to cow’s mild were served cow’s milk and other dairy products. A teacher did not follow proper diaper changing procedures. Hands are not washed as required. Faces are not cleaned as needed. Children are not treated in a nurturing environment. Examples: A child was left to cry for about 30 minutes. A child was not greeted by the teacher. A teacher “snatched” a blanket off a child. A toddler was not properly dressed to be outdoors in 30’F weather. A child was not included with the group during circle time. Children are not adequately supervised. Example: A teacher did not see that children had opened the door and a child’s fingers were caught in the door although the child was crying. An activity plan is not followed for toddlers. Upon arrival, I was greeted by C. Smith, director. I shared the reason for my visit. Ms. Smith stated the children did get soy milk. She stated that the cook would write the children’s name on their cups to identify them as having soy milk. She stated that the children didn’t have an allergy, but it was just the parent preference for them to receive soy milk. She showed me the children’s application that stated no allergy but a preference for soy milk. She stated that a parent shared a concern about their child being soiled at pick up. She stated the child was changed at 5:00 pm and the parent came late to pick up their child. She stated that there has been no concerns regarding diaper procedures and handwashing. She stated Juanita Brown, Child care health Consultant did a technical assistance visit with her staff regarding proper diapering and handwashing procedures about 4 or 5 weeks ago. She stated that Ms. Brown was accompanied by a colleague to provide technical assistance in Spanish. Ms. Smith contacted Mr. Brown by phone during the visit to confirm the technical assistance provided. Ms. Smith stated that a teacher had limited communication with a child because the parent was still in the classroom interacting with their child. She stated the child didn’t participate in some of the activities because they were sleeping. She stated that the teacher did not provide a jacket to a child during the morning outside time because the child’s jacket was in their sibling’s cubby. She showed me documentation where she told the teacher if a child has a jacket, they need to put on their jacket. Ms. Smith was not aware of any incidents regarding a child getting their fingers caught in a door. Ms. Smith stated that there is no issues with the activity plan. She stated that the teacher has done Winter activities. She stated that the teacher has done occupational activities. There were 13 children present during the visit. I observed them participating in outdoor play. Staff/child ratio, supervision, capacity and space were observed in compliance today. The facility does not have recording cameras. Based on interviews, observations, review of children files, allergy posting the allegation that children with a documented allergy to cow’s mild were served cow’s milk and other dairy products is unsubstantiated. Based on interviews and observations, the allegation that a teacher did not follow proper diaper changing procedures is unsubstantiated. Based on interviews and observations, the allegation that hands are not washed as required. Faces are not cleaned as needed is unsubstantiated. Based on interviews and observations, the allegation that children are not treated in a nurturing environment. Examples: A child was left to cry for about 30 minutes. A child was not greeted by the teacher. A teacher “snatched” a blanket off a child. A toddler was not properly dressed to be outdoors in 30’F weather. A child was not included with the group during circle time is substantiated. Based on interviews and observations, the allegation that children are not adequately supervised. Example: A teacher did not see that children had opened the door and a child’s fingers were caught in the door although the child was crying is unsubstantiated. Based on interviews and observations the allegation that an activity plan is not followed for toddlers is unsubstantiated. During the visit, and not related to the complaint visit, I observed a teacher on the playground supervising children alone with a provisional qualification letter. Her provisional qualification letter expires 4/7/2024. There were 2 violations cited during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A child was not provided a jacket during morning outdoor time. The child's jacket was in their siblings cubby. The morning temperature was in the 40s. G.S. 110-91(10) 1947 An individual on a provisional criminal background check status was not supervised by a staff person who was determined to be qualified. A staff member was supervising children alone on the playground with a provisional qualification letter. G.S. 110-90.2(b) & .2703(f) Technical Assistance: An administrative action may be issued. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 4/1/2024. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: Visit Date: 3/14/2024 Number Present: 10 Completed Date: 3/14/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the center for annual compliance. The facility currently has a four-star license and an 18 month compliance history of 87%. The license and NC childcare law summary were prominently posted. The Secretary of State database was monitored, and KINDERCARE EDUCATION LLC. is current and active. I was greeted by C. Smith, the director. Ms. Smith accompanied me during the walkthrough of the facility. Staff/child ratio, supervision, capacity, group size and space were observed in compliance today. The center’s Emergency Drill Log and Report was reviewed. Fire drills were documented monthly as required. Shelter-in-place and Lock-down drills were documented quarterly as required. The playground safety inspections were reviewed and documented. The center last had a sanitation inspection on 2/8/24. The center received 11 demerits and received superior classification. The inspection was completed by the Mecklenburg County Health Department. The center last had a fire inspection on 10/24/23. There were 10 children in attendance today. The children were observed participating in free play, napping and routines. The playground was monitored during today’s visit. Currently, the facility is not providing transportation. I monitored all new staff files since my last visit. I monitored ten percent of existing staff files. Ten percent of the enrolled children’s files were monitored at random today. There were 3 violations cited during the visit. Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. There was no documentation on file that 2 children parents received the summary of the law. GS 110-102 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space #1, the sleep charts was not documented and maintained as required. .0606(g) 1898 Staff did not complete the health and safety training within one year of employment. A staff member did not complete the medication health and safety training. .1102(a) Technical Assistance: I shared with the administrator to keep staff’s medical, TB and health questionnaire in a separate file from the personnel file. I shared with the administrator to update the facility’s EPR plan by May 2024. I shared with the administrator to send me the fire inspection report within one week of inspection. For the latest updates, please visit the divisions website at nchildcare.ncdhhs.gov and click on the What’s New Tab. Recommend new employees take additional training after completing orientation. Please visit www.childcareresourcesinc.org and click on training catalog. The suggested trainings are: A+ supervision Keep It Clean (Sanitation) Positive Guidance The above-listed trainings are offered on-demand. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 3/27/24. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 1023-290L Visit Date: 11/6/2023 Number Present: 40 Completed Date: 11/6/2023 Age: From 0 To 5 Total Minutes: 119 Time In: 09:16 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up to monitor compliance for the following violation that was cited during the complaint visit conducted on 11/01/2023. This violation was not related to the complaint allegation. On 11/1/2023 the following violation was cited: Enhanced staff/child ratios and group sizes were not met. In space #6, there were 20 children present with 2 teachers. The children present were two, three and four years of age. The space was over in group size. Today, I was greeted by, M. Gilliam, cook. Ms. Gilliam accompanied me during the walkthrough of the facility. During the walkthrough, L. Mijares, acting director arrived at the facility. There were 40 children present during today’s visit. I observed the children participating in free play and breakfast. In space # 4, there were 11 children present with 1 teacher. The children were three, four and five years of age. The facility is license to follow enhanced staff/child ratios. The space was out of staff/child ratio. The cook took 1 child with her, and they both went into space #6. After the walkthrough, I monitored L. Mijares file. I observed a criminal background letter for Virginia. I checked our background system and Jose Luciano Mijares was not in the system for a background check. I shared with Mr. Mijares that he would have to leave the facility immediately. Jennifer Overstreet, district manager contacted me by phone during the visit. She shared with me the reason for Mr. Mijares helping at the facility due to the program not having a permanent director at this time. I shared with her that he would have to leave immediately and that she would need to put someone else in charge until another acting director arrives at the facility. I observed Mr. Mijares leave the facility and G. Crawford, teacher, was placed in charge of the facility. There were 6 violations cited during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. There was no medical report on file for L. Mijares prior to employment. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no emergency information form on file for L. Mijares. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Jose Luciano Mijares did not complete a criminal background check prior to working for a child care facility in North Carolina. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, there were 11 children present with 1 teacher. The children were three, four and five years of age. The facility is license to follow enhanced staff/child ratios. The space was out of staff/child ratio. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. There was no valid qualification letter on file for Jose Luciano Mijares. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no signed acknowledgement form for L. Mijares regarding shaken baby policy. .0608(d)(1-4) Technical Assistance: I shared with Ms. Overstreet that another visit would be conducted in the near future. I shared with Ms. Overstreet, for the time being to choose administrators from North Carolina to be interim directors for the facility and to make sure they bring their personnel file with them. A violation was cited at the previous visit for being over in group size. Today, a staff/child ratio violation was cited. This is not considered to be a repeated violation. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/20/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 1023-290L Visit Date: 11/6/2023 Number Present: 40 Completed Date: 11/6/2023 Age: From 0 To 5 Total Minutes: 119 Time In: 09:16 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up to monitor compliance for the following violation that was cited during the complaint visit conducted on 11/01/2023. This violation was not related to the complaint allegation. On 11/1/2023 the following violation was cited: Enhanced staff/child ratios and group sizes were not met. In space #6, there were 20 children present with 2 teachers. The children present were two, three and four years of age. The space was over in group size. Today, I was greeted by, M. Gilliam, cook. Ms. Gilliam accompanied me during the walkthrough of the facility. During the walkthrough, L. Mijares, acting director arrived at the facility. There were 40 children present during today’s visit. I observed the children participating in free play and breakfast. In space # 4, there were 11 children present with 1 teacher. The children were three, four and five years of age. The facility is license to follow enhanced staff/child ratios. The space was out of staff/child ratio. The cook took 1 child with her, and they both went into space #6. After the walkthrough, I monitored L. Mijares file. I observed a criminal background letter for Virginia. I checked our background system and Jose Luciano Mijares was not in the system for a background check. I shared with Mr. Mijares that he would have to leave the facility immediately. Jennifer Overstreet, district manager contacted me by phone during the visit. She shared with me the reason for Mr. Mijares helping at the facility due to the program not having a permanent director at this time. I shared with her that he would have to leave immediately and that she would need to put someone else in charge until another acting director arrives at the facility. I observed Mr. Mijares leave the facility and G. Crawford, teacher, was placed in charge of the facility. There were 6 violations cited during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. There was no medical report on file for L. Mijares prior to employment. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no emergency information form on file for L. Mijares. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Jose Luciano Mijares did not complete a criminal background check prior to working for a child care facility in North Carolina. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, there were 11 children present with 1 teacher. The children were three, four and five years of age. The facility is license to follow enhanced staff/child ratios. The space was out of staff/child ratio. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. There was no valid qualification letter on file for Jose Luciano Mijares. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no signed acknowledgement form for L. Mijares regarding shaken baby policy. .0608(d)(1-4) Technical Assistance: I shared with Ms. Overstreet that another visit would be conducted in the near future. I shared with Ms. Overstreet, for the time being to choose administrators from North Carolina to be interim directors for the facility and to make sure they bring their personnel file with them. A violation was cited at the previous visit for being over in group size. Today, a staff/child ratio violation was cited. This is not considered to be a repeated violation. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/20/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 1023-290L Visit Date: 11/6/2023 Number Present: 40 Completed Date: 11/6/2023 Age: From 0 To 5 Total Minutes: 119 Time In: 09:16 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up to monitor compliance for the following violation that was cited during the complaint visit conducted on 11/01/2023. This violation was not related to the complaint allegation. On 11/1/2023 the following violation was cited: Enhanced staff/child ratios and group sizes were not met. In space #6, there were 20 children present with 2 teachers. The children present were two, three and four years of age. The space was over in group size. Today, I was greeted by, M. Gilliam, cook. Ms. Gilliam accompanied me during the walkthrough of the facility. During the walkthrough, L. Mijares, acting director arrived at the facility. There were 40 children present during today’s visit. I observed the children participating in free play and breakfast. In space # 4, there were 11 children present with 1 teacher. The children were three, four and five years of age. The facility is license to follow enhanced staff/child ratios. The space was out of staff/child ratio. The cook took 1 child with her, and they both went into space #6. After the walkthrough, I monitored L. Mijares file. I observed a criminal background letter for Virginia. I checked our background system and Jose Luciano Mijares was not in the system for a background check. I shared with Mr. Mijares that he would have to leave the facility immediately. Jennifer Overstreet, district manager contacted me by phone during the visit. She shared with me the reason for Mr. Mijares helping at the facility due to the program not having a permanent director at this time. I shared with her that he would have to leave immediately and that she would need to put someone else in charge until another acting director arrives at the facility. I observed Mr. Mijares leave the facility and G. Crawford, teacher, was placed in charge of the facility. There were 6 violations cited during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. There was no medical report on file for L. Mijares prior to employment. 10A NCAC 09 .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There was no emergency information form on file for L. Mijares. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Jose Luciano Mijares did not complete a criminal background check prior to working for a child care facility in North Carolina. G.S. 110-90.2(b) 1756 Enhanced staff/child ratios and group sizes were not met. In space #4, there were 11 children present with 1 teacher. The children were three, four and five years of age. The facility is license to follow enhanced staff/child ratios. The space was out of staff/child ratio. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. There was no valid qualification letter on file for Jose Luciano Mijares. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no signed acknowledgement form for L. Mijares regarding shaken baby policy. .0608(d)(1-4) Technical Assistance: I shared with Ms. Overstreet that another visit would be conducted in the near future. I shared with Ms. Overstreet, for the time being to choose administrators from North Carolina to be interim directors for the facility and to make sure they bring their personnel file with them. A violation was cited at the previous visit for being over in group size. Today, a staff/child ratio violation was cited. This is not considered to be a repeated violation. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/20/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE-CORNELIUS Facility ID: 60004207 Consultant: MICHELLE CUTHBERTSON Operation Type: Center Case Number: 1023-290L Visit Date: 11/1/2023 Number Present: 38 Completed Date: 11/1/2023 Age: From 0 To 4 Total Minutes: 105 Time In: 09:00 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate a complaint allegation. There is a concern that a teacher used inappropriate discipline. Upon arrival, I was greeted by J. Adams, assistant director. I asked about the whereabouts of the director. Ms. Adams stated that Ms. Glenn-Moore was on leave and wasn’t sure if she was going to come back. I shared the reason for my visit. Ms. Adams stated that when the director left, she was upset because she and other teachers reported some concerns to Jennifer Overstreet, district manager, regarding the director. She stated that the child loves that teacher and has never put her hands on kids. She stated that the child makes up things. She stated that the teacher never even raised her voice at the children. She stated that the teacher was placed on administrative leave about 2 weeks ago and this week decided to resign because it was taking too long for an answer about returning to work. I interviewed 1 teacher. She stated that she has never seen that teacher be inappropriate. She stated that because the teacher was new, she would text her in the evening after she had left for the day to see how the rest of her day was going and the teacher never had any concerns. She stated that this allegation was a shock to her. She stated that the day in question the children were throwing blocks, and the teacher was helping the kids to stop throwing blocks and clean them up. She stated that she was in the next center/housekeeping and didn’t see her touch her. She stated that the child can sometimes just make stuff up and say a child hit her. She stated that for some reason about 5 families or so always complained about her. There were 38 children present during the visit. I observed them participating in free play and feeding. Supervision, capacity and space were observed in compliance today. The facility does not have recording cameras. Based on interviews and observations the allegation that a teacher used inappropriate discipline is unsubstantiated. During the visit and not related to the complaint allegation, in space #6, there were 20 children present with 2 teachers. The children were two, three and four years of age. The space was over in group size. The facility was closing at noon today due to a shortage of staff. There was 1 violation cited during today’s visit. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. In space #6, there were 20 children present with 2 teachers. The children present were two, three and four years of age. The space was over in group size. 10A NCAC 09 .2818 Technical Assistance: I shared with the assistant director that a follow-up visit would be made in the near future. Compliance Plan: All violations cited must be corrected immediately. Please submit a written, signed and dated statement to me at the email address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation using the item listing in your visit summary, you must state how each violation was corrected and are now in compliance. 5. Your signature For your convenience, your letter may be sent by email to: Michelle.Cuthbertson@dhhs.nc.gov Your letter may be mailed to me at: Michelle Cuthbertson PO Box 681376 Charlotte, NC 28216 I must receive your compliance letter by 11/14/2023. If a letter is not received by the required date another visit will be conducted to confirm the violation was corrected. If you have questions or concerns, please feel free to contact me by email or by phone at 704-297-5431. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times