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Home › NC › Conover › Conover School KID Connection
108 7TH ST. PL SW, Conover NC 28613 · License #18000623 · Center · Child Care Center
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10A NCAC 09 . 1102 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 4/16/2026 Number Present: 12 Completed Date: 4/16/2026 Age: From 4 To 12 Total Minutes: 210 Time In: 03:15 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. I conducted your last annual compliance visit on August 28, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, phone number, or web address. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 94% as of April 13, 2026. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have sixteen students ranging from four to twenty-one years of age enrolled with twelve students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated October 14, 2025 with a Superior classification and zero demerits. The lead water test results dated November 4, 2024 indicated that the facility’s drinking water source was within the required limits at that time. The lead-based paint test results indicated that the facility has no lead-based paint hazards. The asbestos test results indicated that asbestos hazards were present in the building but contained until mitigation can be completed over the summer when no children are in the building. The last fire inspection report dated October 8, 2025. I visited each licensed indoor and outdoor space. Upon arrival, the group of twelve students with two staff members were playing outdoors on the school-age playground. No children were playing on the play structure which is designed for school-age children only. Later in the visit, the group transitioned to the classroom where they washed hands and moved to the cafeteria for snack. The group then moved to the classroom where they played in activity areas, participated in a teacher-directed art activity, and departed. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-eight degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-four degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in the classroom. .2820(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026. .1102(g) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. One preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b) 1921 Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. The new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. .2510(j) TECHNICAL ASSISTANCE: 1 Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed a variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap stored in an unlocked cabinet under the handwashing sink in the classroom resulting in a violation being cited. Today, the group leader secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 2 Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. Today, one staff member with a date of employment of 06/06/2022 was required to complete fifteen hours of on-going training but had only completed twelve hours and fifty minutes of training resulting in a violation being cited. To correct this violation, the staff member should complete an additional two hours and ten minutes of on-going training. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. 3 Per child care rule .1104 (1-5), each staff member should complete a staff development plan within the first year of employment and review that staff development plan at least annually. Today, one staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026 which resulted in a violation being cited. To maintain compliance with this child care requirement, I suggested you use your tracking tool for staff development plan and annual staff evaluation due dates for each of your employees to assist you. I suggest you update the staff development plan and annual staff evaluation at a designated time annually. This practice will allow you to get as many employees as possible on the same annual update schedule and make tracking easier for you to maintain. I also suggest you review your staff files at least twice a year prior to your annual compliance date and your routine unannounced date to ensure all the required documentation is on file. 4 Per child care rule 10A NCAC 09 . 1102(g), each child care administrator and all staff including substitute staff members should complete the Recognizing and Responding to Suspicions of Child Maltreatment training through the NC Prevent Child Abuse website and/or present the administrator with the completion certificate within the first ninety days of employment. A copy of the Recognizing and Responding to Suspicions of Child Maltreatment training completion certificate should be kept in the staff record file for verification each year. If the staff member loses their completion certificate, the training should be taken again. Today, the new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026 resulting in a violation being cited. To correct this violation, I suggested, that within the next two weeks, you secure a copy of the staff member’s completion certificate or request that the substitute staff member complete the Recognizing and Responding to Suspicions of Child Maltreatment training and provide you with a copy of the completion certificate. To maintain compliance with this child care requirement, I suggested you require all staff to complete the Recognizing and Responding to Suspicions of Child Maltreatment training within the first six weeks of employment in addition to the new staff orientation training. 5 Per child care rule 10A NCAC 09 .2510(j), staff working part-time, full-day or track out school age care programs required to complete Basic School Age Care (BSAC) training, should complete this training within three months of employment. During today’s visit, the new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. To correct this violation, the administrator should complete BSAC and/or submit the completion certificate within two weeks of this visit. To maintain compliance with this child care requirement, I suggested you require new employees to complete the BSAC training and/or present the administrator or program coordinator with the completion certificate within the first six weeks of employment. 6 Per child care rule 10A NCAC 09 .0608(c), each Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement statement signed and dated by the parent should include the date the policy was given and explained to the parent and the child’s enrollment date. During today’s visit, one preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. To correct this violation, I suggest you give the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy to the parent and ask the parent of this child to sign the acknowledgement statement and place this statement in the child file. To maintain compliance with this child care requirement, I suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information before the child’s first day of attendance. CONSULTATION: 1 Per NC General Statute 110-102, the current version of Summary of North Carolina Child Care Law should be posted in a prominent place in the facility and included in the enrollment packet to be given to parents prior to the child’s first day of attendance. The most current Summary of North Carolina Child Care Law was published in November 2025. Today, I observed the date of the posted Summary of North Carolina Child Care Law was September 2023 and February 2025. Please print the updated version, post it in your lobby, and add it to your new enrollment packets. I also suggest you regularly check the DCDEE website for updated versions and especially when you receive notification of child care or sanitation rule updates. 2 When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3 We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4 The Healthy Social Behaviors Project offers coaching for child care providers who would like support managing challenging classroom behaviors. The goal is to empower teachers to create learning environments that promote pro-social skills, like self-control and problem solving. Support is available by phone at 888-600-1685, Option 1 or by email at HSB@childcareresourcesinc.org. 5 Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 6 Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 7 Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 8 If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: 1. Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than April 30, 2026. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you do to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0514 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 4/16/2026 Number Present: 12 Completed Date: 4/16/2026 Age: From 4 To 12 Total Minutes: 210 Time In: 03:15 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. I conducted your last annual compliance visit on August 28, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, phone number, or web address. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 94% as of April 13, 2026. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have sixteen students ranging from four to twenty-one years of age enrolled with twelve students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated October 14, 2025 with a Superior classification and zero demerits. The lead water test results dated November 4, 2024 indicated that the facility’s drinking water source was within the required limits at that time. The lead-based paint test results indicated that the facility has no lead-based paint hazards. The asbestos test results indicated that asbestos hazards were present in the building but contained until mitigation can be completed over the summer when no children are in the building. The last fire inspection report dated October 8, 2025. I visited each licensed indoor and outdoor space. Upon arrival, the group of twelve students with two staff members were playing outdoors on the school-age playground. No children were playing on the play structure which is designed for school-age children only. Later in the visit, the group transitioned to the classroom where they washed hands and moved to the cafeteria for snack. The group then moved to the classroom where they played in activity areas, participated in a teacher-directed art activity, and departed. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-eight degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-four degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in the classroom. .2820(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026. .1102(g) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. One preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b) 1921 Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. The new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. .2510(j) TECHNICAL ASSISTANCE: 1 Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed a variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap stored in an unlocked cabinet under the handwashing sink in the classroom resulting in a violation being cited. Today, the group leader secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 2 Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. Today, one staff member with a date of employment of 06/06/2022 was required to complete fifteen hours of on-going training but had only completed twelve hours and fifty minutes of training resulting in a violation being cited. To correct this violation, the staff member should complete an additional two hours and ten minutes of on-going training. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. 3 Per child care rule .1104 (1-5), each staff member should complete a staff development plan within the first year of employment and review that staff development plan at least annually. Today, one staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026 which resulted in a violation being cited. To maintain compliance with this child care requirement, I suggested you use your tracking tool for staff development plan and annual staff evaluation due dates for each of your employees to assist you. I suggest you update the staff development plan and annual staff evaluation at a designated time annually. This practice will allow you to get as many employees as possible on the same annual update schedule and make tracking easier for you to maintain. I also suggest you review your staff files at least twice a year prior to your annual compliance date and your routine unannounced date to ensure all the required documentation is on file. 4 Per child care rule 10A NCAC 09 . 1102(g), each child care administrator and all staff including substitute staff members should complete the Recognizing and Responding to Suspicions of Child Maltreatment training through the NC Prevent Child Abuse website and/or present the administrator with the completion certificate within the first ninety days of employment. A copy of the Recognizing and Responding to Suspicions of Child Maltreatment training completion certificate should be kept in the staff record file for verification each year. If the staff member loses their completion certificate, the training should be taken again. Today, the new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026 resulting in a violation being cited. To correct this violation, I suggested, that within the next two weeks, you secure a copy of the staff member’s completion certificate or request that the substitute staff member complete the Recognizing and Responding to Suspicions of Child Maltreatment training and provide you with a copy of the completion certificate. To maintain compliance with this child care requirement, I suggested you require all staff to complete the Recognizing and Responding to Suspicions of Child Maltreatment training within the first six weeks of employment in addition to the new staff orientation training. 5 Per child care rule 10A NCAC 09 .2510(j), staff working part-time, full-day or track out school age care programs required to complete Basic School Age Care (BSAC) training, should complete this training within three months of employment. During today’s visit, the new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. To correct this violation, the administrator should complete BSAC and/or submit the completion certificate within two weeks of this visit. To maintain compliance with this child care requirement, I suggested you require new employees to complete the BSAC training and/or present the administrator or program coordinator with the completion certificate within the first six weeks of employment. 6 Per child care rule 10A NCAC 09 .0608(c), each Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement statement signed and dated by the parent should include the date the policy was given and explained to the parent and the child’s enrollment date. During today’s visit, one preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. To correct this violation, I suggest you give the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy to the parent and ask the parent of this child to sign the acknowledgement statement and place this statement in the child file. To maintain compliance with this child care requirement, I suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information before the child’s first day of attendance. CONSULTATION: 1 Per NC General Statute 110-102, the current version of Summary of North Carolina Child Care Law should be posted in a prominent place in the facility and included in the enrollment packet to be given to parents prior to the child’s first day of attendance. The most current Summary of North Carolina Child Care Law was published in November 2025. Today, I observed the date of the posted Summary of North Carolina Child Care Law was September 2023 and February 2025. Please print the updated version, post it in your lobby, and add it to your new enrollment packets. I also suggest you regularly check the DCDEE website for updated versions and especially when you receive notification of child care or sanitation rule updates. 2 When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3 We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4 The Healthy Social Behaviors Project offers coaching for child care providers who would like support managing challenging classroom behaviors. The goal is to empower teachers to create learning environments that promote pro-social skills, like self-control and problem solving. Support is available by phone at 888-600-1685, Option 1 or by email at HSB@childcareresourcesinc.org. 5 Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 6 Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 7 Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 8 If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: 1. Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than April 30, 2026. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you do to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0608 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 4/16/2026 Number Present: 12 Completed Date: 4/16/2026 Age: From 4 To 12 Total Minutes: 210 Time In: 03:15 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. I conducted your last annual compliance visit on August 28, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, phone number, or web address. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 94% as of April 13, 2026. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have sixteen students ranging from four to twenty-one years of age enrolled with twelve students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated October 14, 2025 with a Superior classification and zero demerits. The lead water test results dated November 4, 2024 indicated that the facility’s drinking water source was within the required limits at that time. The lead-based paint test results indicated that the facility has no lead-based paint hazards. The asbestos test results indicated that asbestos hazards were present in the building but contained until mitigation can be completed over the summer when no children are in the building. The last fire inspection report dated October 8, 2025. I visited each licensed indoor and outdoor space. Upon arrival, the group of twelve students with two staff members were playing outdoors on the school-age playground. No children were playing on the play structure which is designed for school-age children only. Later in the visit, the group transitioned to the classroom where they washed hands and moved to the cafeteria for snack. The group then moved to the classroom where they played in activity areas, participated in a teacher-directed art activity, and departed. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-eight degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-four degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in the classroom. .2820(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026. .1102(g) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. One preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b) 1921 Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. The new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. .2510(j) TECHNICAL ASSISTANCE: 1 Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed a variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap stored in an unlocked cabinet under the handwashing sink in the classroom resulting in a violation being cited. Today, the group leader secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 2 Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. Today, one staff member with a date of employment of 06/06/2022 was required to complete fifteen hours of on-going training but had only completed twelve hours and fifty minutes of training resulting in a violation being cited. To correct this violation, the staff member should complete an additional two hours and ten minutes of on-going training. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. 3 Per child care rule .1104 (1-5), each staff member should complete a staff development plan within the first year of employment and review that staff development plan at least annually. Today, one staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026 which resulted in a violation being cited. To maintain compliance with this child care requirement, I suggested you use your tracking tool for staff development plan and annual staff evaluation due dates for each of your employees to assist you. I suggest you update the staff development plan and annual staff evaluation at a designated time annually. This practice will allow you to get as many employees as possible on the same annual update schedule and make tracking easier for you to maintain. I also suggest you review your staff files at least twice a year prior to your annual compliance date and your routine unannounced date to ensure all the required documentation is on file. 4 Per child care rule 10A NCAC 09 . 1102(g), each child care administrator and all staff including substitute staff members should complete the Recognizing and Responding to Suspicions of Child Maltreatment training through the NC Prevent Child Abuse website and/or present the administrator with the completion certificate within the first ninety days of employment. A copy of the Recognizing and Responding to Suspicions of Child Maltreatment training completion certificate should be kept in the staff record file for verification each year. If the staff member loses their completion certificate, the training should be taken again. Today, the new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026 resulting in a violation being cited. To correct this violation, I suggested, that within the next two weeks, you secure a copy of the staff member’s completion certificate or request that the substitute staff member complete the Recognizing and Responding to Suspicions of Child Maltreatment training and provide you with a copy of the completion certificate. To maintain compliance with this child care requirement, I suggested you require all staff to complete the Recognizing and Responding to Suspicions of Child Maltreatment training within the first six weeks of employment in addition to the new staff orientation training. 5 Per child care rule 10A NCAC 09 .2510(j), staff working part-time, full-day or track out school age care programs required to complete Basic School Age Care (BSAC) training, should complete this training within three months of employment. During today’s visit, the new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. To correct this violation, the administrator should complete BSAC and/or submit the completion certificate within two weeks of this visit. To maintain compliance with this child care requirement, I suggested you require new employees to complete the BSAC training and/or present the administrator or program coordinator with the completion certificate within the first six weeks of employment. 6 Per child care rule 10A NCAC 09 .0608(c), each Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement statement signed and dated by the parent should include the date the policy was given and explained to the parent and the child’s enrollment date. During today’s visit, one preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. To correct this violation, I suggest you give the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy to the parent and ask the parent of this child to sign the acknowledgement statement and place this statement in the child file. To maintain compliance with this child care requirement, I suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information before the child’s first day of attendance. CONSULTATION: 1 Per NC General Statute 110-102, the current version of Summary of North Carolina Child Care Law should be posted in a prominent place in the facility and included in the enrollment packet to be given to parents prior to the child’s first day of attendance. The most current Summary of North Carolina Child Care Law was published in November 2025. Today, I observed the date of the posted Summary of North Carolina Child Care Law was September 2023 and February 2025. Please print the updated version, post it in your lobby, and add it to your new enrollment packets. I also suggest you regularly check the DCDEE website for updated versions and especially when you receive notification of child care or sanitation rule updates. 2 When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3 We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4 The Healthy Social Behaviors Project offers coaching for child care providers who would like support managing challenging classroom behaviors. The goal is to empower teachers to create learning environments that promote pro-social skills, like self-control and problem solving. Support is available by phone at 888-600-1685, Option 1 or by email at HSB@childcareresourcesinc.org. 5 Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 6 Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 7 Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 8 If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: 1. Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than April 30, 2026. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you do to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1103 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 4/16/2026 Number Present: 12 Completed Date: 4/16/2026 Age: From 4 To 12 Total Minutes: 210 Time In: 03:15 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. I conducted your last annual compliance visit on August 28, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, phone number, or web address. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 94% as of April 13, 2026. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have sixteen students ranging from four to twenty-one years of age enrolled with twelve students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated October 14, 2025 with a Superior classification and zero demerits. The lead water test results dated November 4, 2024 indicated that the facility’s drinking water source was within the required limits at that time. The lead-based paint test results indicated that the facility has no lead-based paint hazards. The asbestos test results indicated that asbestos hazards were present in the building but contained until mitigation can be completed over the summer when no children are in the building. The last fire inspection report dated October 8, 2025. I visited each licensed indoor and outdoor space. Upon arrival, the group of twelve students with two staff members were playing outdoors on the school-age playground. No children were playing on the play structure which is designed for school-age children only. Later in the visit, the group transitioned to the classroom where they washed hands and moved to the cafeteria for snack. The group then moved to the classroom where they played in activity areas, participated in a teacher-directed art activity, and departed. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-eight degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-four degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in the classroom. .2820(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026. .1102(g) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. One preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b) 1921 Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. The new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. .2510(j) TECHNICAL ASSISTANCE: 1 Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed a variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap stored in an unlocked cabinet under the handwashing sink in the classroom resulting in a violation being cited. Today, the group leader secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 2 Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. Today, one staff member with a date of employment of 06/06/2022 was required to complete fifteen hours of on-going training but had only completed twelve hours and fifty minutes of training resulting in a violation being cited. To correct this violation, the staff member should complete an additional two hours and ten minutes of on-going training. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. 3 Per child care rule .1104 (1-5), each staff member should complete a staff development plan within the first year of employment and review that staff development plan at least annually. Today, one staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026 which resulted in a violation being cited. To maintain compliance with this child care requirement, I suggested you use your tracking tool for staff development plan and annual staff evaluation due dates for each of your employees to assist you. I suggest you update the staff development plan and annual staff evaluation at a designated time annually. This practice will allow you to get as many employees as possible on the same annual update schedule and make tracking easier for you to maintain. I also suggest you review your staff files at least twice a year prior to your annual compliance date and your routine unannounced date to ensure all the required documentation is on file. 4 Per child care rule 10A NCAC 09 . 1102(g), each child care administrator and all staff including substitute staff members should complete the Recognizing and Responding to Suspicions of Child Maltreatment training through the NC Prevent Child Abuse website and/or present the administrator with the completion certificate within the first ninety days of employment. A copy of the Recognizing and Responding to Suspicions of Child Maltreatment training completion certificate should be kept in the staff record file for verification each year. If the staff member loses their completion certificate, the training should be taken again. Today, the new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026 resulting in a violation being cited. To correct this violation, I suggested, that within the next two weeks, you secure a copy of the staff member’s completion certificate or request that the substitute staff member complete the Recognizing and Responding to Suspicions of Child Maltreatment training and provide you with a copy of the completion certificate. To maintain compliance with this child care requirement, I suggested you require all staff to complete the Recognizing and Responding to Suspicions of Child Maltreatment training within the first six weeks of employment in addition to the new staff orientation training. 5 Per child care rule 10A NCAC 09 .2510(j), staff working part-time, full-day or track out school age care programs required to complete Basic School Age Care (BSAC) training, should complete this training within three months of employment. During today’s visit, the new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. To correct this violation, the administrator should complete BSAC and/or submit the completion certificate within two weeks of this visit. To maintain compliance with this child care requirement, I suggested you require new employees to complete the BSAC training and/or present the administrator or program coordinator with the completion certificate within the first six weeks of employment. 6 Per child care rule 10A NCAC 09 .0608(c), each Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement statement signed and dated by the parent should include the date the policy was given and explained to the parent and the child’s enrollment date. During today’s visit, one preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. To correct this violation, I suggest you give the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy to the parent and ask the parent of this child to sign the acknowledgement statement and place this statement in the child file. To maintain compliance with this child care requirement, I suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information before the child’s first day of attendance. CONSULTATION: 1 Per NC General Statute 110-102, the current version of Summary of North Carolina Child Care Law should be posted in a prominent place in the facility and included in the enrollment packet to be given to parents prior to the child’s first day of attendance. The most current Summary of North Carolina Child Care Law was published in November 2025. Today, I observed the date of the posted Summary of North Carolina Child Care Law was September 2023 and February 2025. Please print the updated version, post it in your lobby, and add it to your new enrollment packets. I also suggest you regularly check the DCDEE website for updated versions and especially when you receive notification of child care or sanitation rule updates. 2 When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3 We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4 The Healthy Social Behaviors Project offers coaching for child care providers who would like support managing challenging classroom behaviors. The goal is to empower teachers to create learning environments that promote pro-social skills, like self-control and problem solving. Support is available by phone at 888-600-1685, Option 1 or by email at HSB@childcareresourcesinc.org. 5 Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 6 Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 7 Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 8 If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: 1. Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than April 30, 2026. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you do to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2510 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 4/16/2026 Number Present: 12 Completed Date: 4/16/2026 Age: From 4 To 12 Total Minutes: 210 Time In: 03:15 PM Time Out: 06:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. I conducted your last annual compliance visit on August 28, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, phone number, or web address. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 94% as of April 13, 2026. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have sixteen students ranging from four to twenty-one years of age enrolled with twelve students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated October 14, 2025 with a Superior classification and zero demerits. The lead water test results dated November 4, 2024 indicated that the facility’s drinking water source was within the required limits at that time. The lead-based paint test results indicated that the facility has no lead-based paint hazards. The asbestos test results indicated that asbestos hazards were present in the building but contained until mitigation can be completed over the summer when no children are in the building. The last fire inspection report dated October 8, 2025. I visited each licensed indoor and outdoor space. Upon arrival, the group of twelve students with two staff members were playing outdoors on the school-age playground. No children were playing on the play structure which is designed for school-age children only. Later in the visit, the group transitioned to the classroom where they washed hands and moved to the cafeteria for snack. The group then moved to the classroom where they played in activity areas, participated in a teacher-directed art activity, and departed. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-eight degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-four degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in the classroom. .2820(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026. .1102(g) 1907 A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. One preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b) 1921 Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. The new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. .2510(j) TECHNICAL ASSISTANCE: 1 Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed a variety of cleaning supplies including disinfecting wipes with additional warnings, one aerosol can of air freshener and bulk hand soap stored in an unlocked cabinet under the handwashing sink in the classroom resulting in a violation being cited. Today, the group leader secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 2 Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. Today, one staff member with a date of employment of 06/06/2022 was required to complete fifteen hours of on-going training but had only completed twelve hours and fifty minutes of training resulting in a violation being cited. To correct this violation, the staff member should complete an additional two hours and ten minutes of on-going training. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. 3 Per child care rule .1104 (1-5), each staff member should complete a staff development plan within the first year of employment and review that staff development plan at least annually. Today, one staff member with a date of employment of 06/06/2022 had a staff development plan on file dated 01/08/2025 that was not updated by 01/08/2026 which resulted in a violation being cited. To maintain compliance with this child care requirement, I suggested you use your tracking tool for staff development plan and annual staff evaluation due dates for each of your employees to assist you. I suggest you update the staff development plan and annual staff evaluation at a designated time annually. This practice will allow you to get as many employees as possible on the same annual update schedule and make tracking easier for you to maintain. I also suggest you review your staff files at least twice a year prior to your annual compliance date and your routine unannounced date to ensure all the required documentation is on file. 4 Per child care rule 10A NCAC 09 . 1102(g), each child care administrator and all staff including substitute staff members should complete the Recognizing and Responding to Suspicions of Child Maltreatment training through the NC Prevent Child Abuse website and/or present the administrator with the completion certificate within the first ninety days of employment. A copy of the Recognizing and Responding to Suspicions of Child Maltreatment training completion certificate should be kept in the staff record file for verification each year. If the staff member loses their completion certificate, the training should be taken again. Today, the new administrator with a date of employment of 01/02/2026 did not have a copy of the completion certificate to verify having completed the Recognizing and Responding to Suspicions of Child Maltreatment training on file and due by 04/02/2026 resulting in a violation being cited. To correct this violation, I suggested, that within the next two weeks, you secure a copy of the staff member’s completion certificate or request that the substitute staff member complete the Recognizing and Responding to Suspicions of Child Maltreatment training and provide you with a copy of the completion certificate. To maintain compliance with this child care requirement, I suggested you require all staff to complete the Recognizing and Responding to Suspicions of Child Maltreatment training within the first six weeks of employment in addition to the new staff orientation training. 5 Per child care rule 10A NCAC 09 .2510(j), staff working part-time, full-day or track out school age care programs required to complete Basic School Age Care (BSAC) training, should complete this training within three months of employment. During today’s visit, the new administrator with a date of employment of 01/02/2026 did not have documentation of having completed BSAC training. To correct this violation, the administrator should complete BSAC and/or submit the completion certificate within two weeks of this visit. To maintain compliance with this child care requirement, I suggested you require new employees to complete the BSAC training and/or present the administrator or program coordinator with the completion certificate within the first six weeks of employment. 6 Per child care rule 10A NCAC 09 .0608(c), each Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy acknowledgement statement signed and dated by the parent should include the date the policy was given and explained to the parent and the child’s enrollment date. During today’s visit, one preschool-age child with a date of enrollment of 01/16/2026 did not have a parent acknowledgement statement on file for having received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. To correct this violation, I suggest you give the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy to the parent and ask the parent of this child to sign the acknowledgement statement and place this statement in the child file. To maintain compliance with this child care requirement, I suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information before the child’s first day of attendance. CONSULTATION: 1 Per NC General Statute 110-102, the current version of Summary of North Carolina Child Care Law should be posted in a prominent place in the facility and included in the enrollment packet to be given to parents prior to the child’s first day of attendance. The most current Summary of North Carolina Child Care Law was published in November 2025. Today, I observed the date of the posted Summary of North Carolina Child Care Law was September 2023 and February 2025. Please print the updated version, post it in your lobby, and add it to your new enrollment packets. I also suggest you regularly check the DCDEE website for updated versions and especially when you receive notification of child care or sanitation rule updates. 2 When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3 We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4 The Healthy Social Behaviors Project offers coaching for child care providers who would like support managing challenging classroom behaviors. The goal is to empower teachers to create learning environments that promote pro-social skills, like self-control and problem solving. Support is available by phone at 888-600-1685, Option 1 or by email at HSB@childcareresourcesinc.org. 5 Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 6 Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 7 Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 8 If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: 1. Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. I should receive your compliance letter no later than April 30, 2026. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you do to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 7 Completed Date: 8/28/2025 Age: From 4 To 12 Total Minutes: 189 Time In: 03:06 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. The facility received a temporary license on October 3, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, or corporate contact. You stated there has been a change to the facility phone number. You requested that the facility web address be added. I made those additions and revisions for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 96% as of August 28, 2025 and was reviewed with you today. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have ten students ranging from four to twenty-one years of age enrolled with seven students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated April 29, 2025 with a Superior classification and zero demerits. I verified that you have completed the lead water testing required to be completed every three years. Today, I verified that the last lead water test results dated November 4, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you have enrolled for the lead-based paint testing and the asbestos testing and are waiting on those results. The last fire inspection report dated April 14, 2024 was received in my office on April 14, 2024. I visited each licensed indoor and outdoor space. I observed students playing in activity areas, preparing for snack, transitioning from the classroom to the cafeteria, eating snack in the cafeteria, transitioning from the cafeteria to the classroom, transitioning from the classroom to the playgrounds, engaged in outdoor activity, and departing. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-five degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-five degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. After reviewing the staff and training (S&T) worksheet in my office prior to today’s visit and during the visit, revisions were necessary. Due to time constraints, these revisions could not be made today. I requested that you make the necessary revisions and send the revised S&T worksheets to me by email by September 2, 2025. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. The template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. .1003(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was documented as having been completed in May 2025. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in Space 5. .2820(b) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 06/06/2022 was required to complete ten hours of on-going by 06/06/2025 but had only completed 4 hours and 50 minutes of on-going training to date. .1103(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan for the facility could not be located in print or electronically. .0607(e) TECHNICAL ASSISTANCE: 1. Per child care rule, 10A NCAC 09 .1003(b), each facility should establish safe arrival and departure procedures and should post these procedures in a prominent location where they can be easily seen by parents and staff. During today’s visit, the template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. To maintain compliance with this child care requirement, I suggest you replace the template you have posted with the safe arrival and departure procedures you have documented in your parent handbook. 2. Per child care rule 10A NCAC 09 .0604(t), fire drills should be completed each month students are in attendance and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. Today, I observed that no fire drill was documented as having been completed in May 2025 even though you stated that the students were in attendance and the facility was operating in May 2025. To maintain compliance with this child care requirement, I suggested you consider conducting your fire drills at the beginning or in the middle of the month rather than at the end of the month to allow yourself time to complete the fire drill should an emergency closure or interruption in your operating schedule arise. 3. Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed one a variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap stored in an unlocked cabinet under the handwashing sink in Space 5. Today, you secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 4. Per child care rule 10A NCAC 09 .0607(e), the Emergency Preparedness Response (EPR) Plan should be reviewed and updated at least annually and when any changes to the plan are necessary by the person on staff who took the EPR Training course. Updated pages of the EPR Plan should be printed each and any time the EPR Plan is updated for any reason. Today, the printed EPR Plan for the facility could not be located. You secured a copy of the School Risk Management (SRM) Plan for Conover School, but that plan reflected the former principal’s name and former school enrollment information which lead me to believe the SRM Plan was not up to date as well. To maintain compliance with this child requirement, I suggested you contact the administrator and/or the web portal for assistance in updating this facility’s EPR Plan. 5. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. As discussed during the visit, additional violations were cited after the revised S&T worksheets were received and reviewed in my office. 2. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3. On July 1, 2025, the North Carolina Rules Review Commission (RRC) approved the new child care rule language for the QRIS Modernization Plan, known as “Pathways to the Stars”. The Division of Child Development and Early Education is currently preparing a summary of the rules, an online training module for Moodle, and an implementation plan. Child care consultants will be conducting center administrator and FCCH owner/operator training/meetings in September 2025 as the next step for implementing the plan to transition to the “Pathways to the Stars”. The implementation plan will allow time for administrators and operators to learn and understand the different pathways and the changes within our system. An invitation and announcement of the date, time, and location for these important meetings will be shared as soon as details are finalized. Please pass this information along to your administrator so they can make plans to attend. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 7. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: No compliance documentation is needed for those violation item number 840 corrected during today’s visit. I documented in this visit summary the actions taken today to correct this violation. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 11, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. Due to connectivity issues, a handwritten visit summary and enrollment sheet were printed and reviewed, and a copy was left with you today. Additional information regarding the visit was added to a computer generated visit summary and mailed to you within two business days. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0607 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 7 Completed Date: 8/28/2025 Age: From 4 To 12 Total Minutes: 189 Time In: 03:06 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. The facility received a temporary license on October 3, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, or corporate contact. You stated there has been a change to the facility phone number. You requested that the facility web address be added. I made those additions and revisions for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 96% as of August 28, 2025 and was reviewed with you today. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have ten students ranging from four to twenty-one years of age enrolled with seven students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated April 29, 2025 with a Superior classification and zero demerits. I verified that you have completed the lead water testing required to be completed every three years. Today, I verified that the last lead water test results dated November 4, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you have enrolled for the lead-based paint testing and the asbestos testing and are waiting on those results. The last fire inspection report dated April 14, 2024 was received in my office on April 14, 2024. I visited each licensed indoor and outdoor space. I observed students playing in activity areas, preparing for snack, transitioning from the classroom to the cafeteria, eating snack in the cafeteria, transitioning from the cafeteria to the classroom, transitioning from the classroom to the playgrounds, engaged in outdoor activity, and departing. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-five degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-five degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. After reviewing the staff and training (S&T) worksheet in my office prior to today’s visit and during the visit, revisions were necessary. Due to time constraints, these revisions could not be made today. I requested that you make the necessary revisions and send the revised S&T worksheets to me by email by September 2, 2025. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. The template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. .1003(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was documented as having been completed in May 2025. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in Space 5. .2820(b) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 06/06/2022 was required to complete ten hours of on-going by 06/06/2025 but had only completed 4 hours and 50 minutes of on-going training to date. .1103(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan for the facility could not be located in print or electronically. .0607(e) TECHNICAL ASSISTANCE: 1. Per child care rule, 10A NCAC 09 .1003(b), each facility should establish safe arrival and departure procedures and should post these procedures in a prominent location where they can be easily seen by parents and staff. During today’s visit, the template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. To maintain compliance with this child care requirement, I suggest you replace the template you have posted with the safe arrival and departure procedures you have documented in your parent handbook. 2. Per child care rule 10A NCAC 09 .0604(t), fire drills should be completed each month students are in attendance and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. Today, I observed that no fire drill was documented as having been completed in May 2025 even though you stated that the students were in attendance and the facility was operating in May 2025. To maintain compliance with this child care requirement, I suggested you consider conducting your fire drills at the beginning or in the middle of the month rather than at the end of the month to allow yourself time to complete the fire drill should an emergency closure or interruption in your operating schedule arise. 3. Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed one a variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap stored in an unlocked cabinet under the handwashing sink in Space 5. Today, you secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 4. Per child care rule 10A NCAC 09 .0607(e), the Emergency Preparedness Response (EPR) Plan should be reviewed and updated at least annually and when any changes to the plan are necessary by the person on staff who took the EPR Training course. Updated pages of the EPR Plan should be printed each and any time the EPR Plan is updated for any reason. Today, the printed EPR Plan for the facility could not be located. You secured a copy of the School Risk Management (SRM) Plan for Conover School, but that plan reflected the former principal’s name and former school enrollment information which lead me to believe the SRM Plan was not up to date as well. To maintain compliance with this child requirement, I suggested you contact the administrator and/or the web portal for assistance in updating this facility’s EPR Plan. 5. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. As discussed during the visit, additional violations were cited after the revised S&T worksheets were received and reviewed in my office. 2. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3. On July 1, 2025, the North Carolina Rules Review Commission (RRC) approved the new child care rule language for the QRIS Modernization Plan, known as “Pathways to the Stars”. The Division of Child Development and Early Education is currently preparing a summary of the rules, an online training module for Moodle, and an implementation plan. Child care consultants will be conducting center administrator and FCCH owner/operator training/meetings in September 2025 as the next step for implementing the plan to transition to the “Pathways to the Stars”. The implementation plan will allow time for administrators and operators to learn and understand the different pathways and the changes within our system. An invitation and announcement of the date, time, and location for these important meetings will be shared as soon as details are finalized. Please pass this information along to your administrator so they can make plans to attend. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 7. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: No compliance documentation is needed for those violation item number 840 corrected during today’s visit. I documented in this visit summary the actions taken today to correct this violation. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 11, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. Due to connectivity issues, a handwritten visit summary and enrollment sheet were printed and reviewed, and a copy was left with you today. Additional information regarding the visit was added to a computer generated visit summary and mailed to you within two business days. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1003 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 7 Completed Date: 8/28/2025 Age: From 4 To 12 Total Minutes: 189 Time In: 03:06 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. The facility received a temporary license on October 3, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, or corporate contact. You stated there has been a change to the facility phone number. You requested that the facility web address be added. I made those additions and revisions for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 96% as of August 28, 2025 and was reviewed with you today. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have ten students ranging from four to twenty-one years of age enrolled with seven students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated April 29, 2025 with a Superior classification and zero demerits. I verified that you have completed the lead water testing required to be completed every three years. Today, I verified that the last lead water test results dated November 4, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you have enrolled for the lead-based paint testing and the asbestos testing and are waiting on those results. The last fire inspection report dated April 14, 2024 was received in my office on April 14, 2024. I visited each licensed indoor and outdoor space. I observed students playing in activity areas, preparing for snack, transitioning from the classroom to the cafeteria, eating snack in the cafeteria, transitioning from the cafeteria to the classroom, transitioning from the classroom to the playgrounds, engaged in outdoor activity, and departing. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-five degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-five degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. After reviewing the staff and training (S&T) worksheet in my office prior to today’s visit and during the visit, revisions were necessary. Due to time constraints, these revisions could not be made today. I requested that you make the necessary revisions and send the revised S&T worksheets to me by email by September 2, 2025. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. The template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. .1003(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was documented as having been completed in May 2025. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in Space 5. .2820(b) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 06/06/2022 was required to complete ten hours of on-going by 06/06/2025 but had only completed 4 hours and 50 minutes of on-going training to date. .1103(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan for the facility could not be located in print or electronically. .0607(e) TECHNICAL ASSISTANCE: 1. Per child care rule, 10A NCAC 09 .1003(b), each facility should establish safe arrival and departure procedures and should post these procedures in a prominent location where they can be easily seen by parents and staff. During today’s visit, the template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. To maintain compliance with this child care requirement, I suggest you replace the template you have posted with the safe arrival and departure procedures you have documented in your parent handbook. 2. Per child care rule 10A NCAC 09 .0604(t), fire drills should be completed each month students are in attendance and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. Today, I observed that no fire drill was documented as having been completed in May 2025 even though you stated that the students were in attendance and the facility was operating in May 2025. To maintain compliance with this child care requirement, I suggested you consider conducting your fire drills at the beginning or in the middle of the month rather than at the end of the month to allow yourself time to complete the fire drill should an emergency closure or interruption in your operating schedule arise. 3. Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed one a variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap stored in an unlocked cabinet under the handwashing sink in Space 5. Today, you secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 4. Per child care rule 10A NCAC 09 .0607(e), the Emergency Preparedness Response (EPR) Plan should be reviewed and updated at least annually and when any changes to the plan are necessary by the person on staff who took the EPR Training course. Updated pages of the EPR Plan should be printed each and any time the EPR Plan is updated for any reason. Today, the printed EPR Plan for the facility could not be located. You secured a copy of the School Risk Management (SRM) Plan for Conover School, but that plan reflected the former principal’s name and former school enrollment information which lead me to believe the SRM Plan was not up to date as well. To maintain compliance with this child requirement, I suggested you contact the administrator and/or the web portal for assistance in updating this facility’s EPR Plan. 5. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. As discussed during the visit, additional violations were cited after the revised S&T worksheets were received and reviewed in my office. 2. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3. On July 1, 2025, the North Carolina Rules Review Commission (RRC) approved the new child care rule language for the QRIS Modernization Plan, known as “Pathways to the Stars”. The Division of Child Development and Early Education is currently preparing a summary of the rules, an online training module for Moodle, and an implementation plan. Child care consultants will be conducting center administrator and FCCH owner/operator training/meetings in September 2025 as the next step for implementing the plan to transition to the “Pathways to the Stars”. The implementation plan will allow time for administrators and operators to learn and understand the different pathways and the changes within our system. An invitation and announcement of the date, time, and location for these important meetings will be shared as soon as details are finalized. Please pass this information along to your administrator so they can make plans to attend. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 7. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: No compliance documentation is needed for those violation item number 840 corrected during today’s visit. I documented in this visit summary the actions taken today to correct this violation. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 11, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. Due to connectivity issues, a handwritten visit summary and enrollment sheet were printed and reviewed, and a copy was left with you today. Additional information regarding the visit was added to a computer generated visit summary and mailed to you within two business days. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1103 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 7 Completed Date: 8/28/2025 Age: From 4 To 12 Total Minutes: 189 Time In: 03:06 PM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, My’Lynne Crawley, Program Coordinator, assisted me with today’s visit. The facility received a temporary license on October 3, 2024. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility mailing address, email address, or corporate contact. You stated there has been a change to the facility phone number. You requested that the facility web address be added. I made those additions and revisions for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 96% as of August 28, 2025 and was reviewed with you today. Your program currently operates with a five-star license, issued on April 4, 2025, earning seven points in staff education, six points in program standards, and one quality point for meeting staff benefits package and infrastructure for parent involvement. You stated you have ten students ranging from four to twenty-one years of age enrolled with seven students ranging from four to twenty-one years of age attending today. Your last sanitation inspection was dated April 29, 2025 with a Superior classification and zero demerits. I verified that you have completed the lead water testing required to be completed every three years. Today, I verified that the last lead water test results dated November 4, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you have enrolled for the lead-based paint testing and the asbestos testing and are waiting on those results. The last fire inspection report dated April 14, 2024 was received in my office on April 14, 2024. I visited each licensed indoor and outdoor space. I observed students playing in activity areas, preparing for snack, transitioning from the classroom to the cafeteria, eating snack in the cafeteria, transitioning from the cafeteria to the classroom, transitioning from the classroom to the playgrounds, engaged in outdoor activity, and departing. You stated Space 8 was not being used by the Kid Connection program this school year. You stated the gym is used for indoor gross motor activity on inclement weather days only. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. Snack was prepared by the cafeteria staff and served in the cafeteria by the Kid Connection staff. Cold food was stored in a commercial refrigerator in the cafeteria at a temperature of thirty-five degrees Fahrenheit and in a compact refrigerator in the classroom at a temperature of forty-five degrees Fahrenheit. Today’s snack exceeded the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. After reviewing the staff and training (S&T) worksheet in my office prior to today’s visit and during the visit, revisions were necessary. Due to time constraints, these revisions could not be made today. I requested that you make the necessary revisions and send the revised S&T worksheets to me by email by September 2, 2025. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. The template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. .1003(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was documented as having been completed in May 2025. .0604(t); .0302(d)(5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap were stored in an unlocked cabinet under the handwashing sink in Space 5. .2820(b) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 06/06/2022 was required to complete ten hours of on-going by 06/06/2025 but had only completed 4 hours and 50 minutes of on-going training to date. .1103(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan for the facility could not be located in print or electronically. .0607(e) TECHNICAL ASSISTANCE: 1. Per child care rule, 10A NCAC 09 .1003(b), each facility should establish safe arrival and departure procedures and should post these procedures in a prominent location where they can be easily seen by parents and staff. During today’s visit, the template for writing safe arrival and departure procedures which is provided on the DCDEE website was posted in the classroom but the facility procedures for arrival and departure were not posted. To maintain compliance with this child care requirement, I suggest you replace the template you have posted with the safe arrival and departure procedures you have documented in your parent handbook. 2. Per child care rule 10A NCAC 09 .0604(t), fire drills should be completed each month students are in attendance and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. Today, I observed that no fire drill was documented as having been completed in May 2025 even though you stated that the students were in attendance and the facility was operating in May 2025. To maintain compliance with this child care requirement, I suggested you consider conducting your fire drills at the beginning or in the middle of the month rather than at the end of the month to allow yourself time to complete the fire drill should an emergency closure or interruption in your operating schedule arise. 3. Per sanitation rule 15A NCAC 18A .2820(b), all cleaning supplies, aerosol cans, and items with “Keep out of the reach children” labels with additional warnings such as poison control contact numbers or first aid procedures should be stored in a locked cabinet, drawer, or closet. During today’s visit, I observed one a variety of cleaning supplies including disinfecting wipes with additional warnings and bulk hand soap stored in an unlocked cabinet under the handwashing sink in Space 5. Today, you secured the locking mechanism on the cabinet which corrected the violation during today’s visit. To maintain compliance with this child care requirement, I suggested you review this sanitation and child care requirement with your staff stressing the importance and safety of keeping this cabinet locked at all times. 4. Per child care rule 10A NCAC 09 .0607(e), the Emergency Preparedness Response (EPR) Plan should be reviewed and updated at least annually and when any changes to the plan are necessary by the person on staff who took the EPR Training course. Updated pages of the EPR Plan should be printed each and any time the EPR Plan is updated for any reason. Today, the printed EPR Plan for the facility could not be located. You secured a copy of the School Risk Management (SRM) Plan for Conover School, but that plan reflected the former principal’s name and former school enrollment information which lead me to believe the SRM Plan was not up to date as well. To maintain compliance with this child requirement, I suggested you contact the administrator and/or the web portal for assistance in updating this facility’s EPR Plan. 5. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies before the expected due date. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. As discussed during the visit, additional violations were cited after the revised S&T worksheets were received and reviewed in my office. 2. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 3. On July 1, 2025, the North Carolina Rules Review Commission (RRC) approved the new child care rule language for the QRIS Modernization Plan, known as “Pathways to the Stars”. The Division of Child Development and Early Education is currently preparing a summary of the rules, an online training module for Moodle, and an implementation plan. Child care consultants will be conducting center administrator and FCCH owner/operator training/meetings in September 2025 as the next step for implementing the plan to transition to the “Pathways to the Stars”. The implementation plan will allow time for administrators and operators to learn and understand the different pathways and the changes within our system. An invitation and announcement of the date, time, and location for these important meetings will be shared as soon as details are finalized. Please pass this information along to your administrator so they can make plans to attend. Please be reminded that any ERS assessment completed on or after February 1, 2025 will be assessed using the ERS-3 versions. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 4. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 5. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 6. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 7. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: No compliance documentation is needed for those violation item number 840 corrected during today’s visit. I documented in this visit summary the actions taken today to correct this violation. All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters, acknowledgement statements, and photographs for me to use to verify compliance. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than September 11, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. Due to connectivity issues, a handwritten visit summary and enrollment sheet were printed and reviewed, and a copy was left with you today. Additional information regarding the visit was added to a computer generated visit summary and mailed to you within two business days. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0601 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 3/24/2025 Number Present: 13 Completed Date: 3/24/2025 Age: From 4 To 12 Total Minutes: 165 Time In: 02:15 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable child care requirements during the third temporary time period visit. I was greeted by you, M'Lynne Crawly, Program Coordinator/Lead Teacher. This facility was issued a temporary license on October 3, 2024, with the following restrictions: Can serve children up to 21 years of age and playground area does not meet child care safety standards. The following items were monitored: license posted, permit restrictions, staff/child ratios, supervision, group size, capacity, hazardous product storage, applicable rated license requirements, emergency drills and indoor and outdoor space safety requirements. The children were observed during arrival procedures, hand-washing routines, free choice activities, snack, transitioning to outdoor play and departure procedures. The youngest student present was four years of age and the oldest student present was 20 years of age. A fire inspection was conducted on September 18, 2024. A sanitation inspection was conducted on November 5, 2024, with three demerits and a superior classification. There are no new staff hired since my last visit. Rated License Discussion – The facility received a score of 3.71 and a copy of the ERS summary was given to you. We reviewed the summary, and we discussed items that scored less than 5 points. The grievance process was discussed, and you stated that you do not want to pursue the grievance process. You stated that you and administration reviewed the assessment this morning and you had a plan of action notes for meeting the lower scoring items. Ms. Maynard, Administrator, arrived and also discussed the meeting that took place this morning. You and she both stated that it is a challenge keeping all materials out when there are children that constantly place items in their mouth. It is also a challenge to engage all children in activities when there are children present that like to be by themselves until the group is smaller. I suggested that in the future when contacted y the NCRLAP staff to schedule the assessment share with them the abilities of the children and special characteristics that they may need to know prior to the assessment. The following technical assistance was given for the ECERS-3: Item 1: INDOOR SPACE Indicator 5.3: We discussed that staff need be able to ensure rooms used by children are heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. 15A NCAC 18A .2826(b) Item 2: FURNISHINGS Indicators 5.1 & 5.2: To earn credit for these indicators you will need to have enough seating for the number of children enrolled in the program and the furnishings need to appropriately sized for 75% of the children. Item 3: ROOM ARRANGEMENT Indicator 5.2: To earn credit for this indicator there needs to be at least 5 defined activity areas and one of which needs to be a specific cozy area. I observed today that this has been taking place and materials added. Item 5: CHILD RELATED DISPLAY Indicator 3.1: To earn credit for this indicator, have children share photos of their families or take pictures of the children engaged in activities and post them in the classroom. You had listed on the action plan that you will be adding children’s pictures. Item 11: SAFETY PRACTICE Indicator 3:3: It is very important that the children are always supervised; including outdoor time. Staff need to position themselves and engage children in appropriate activities while outdoors. Item 12: HELPING CHILDREN EXPAND VOCABULARY Indicators 5.1, 5.2, 5.3 & 5.4: Exposure to adult language is a necessity for children’s positive language development. Special accommodations need to be provided to suit children’s diagnosed disabilities. Staff needed to observe circulating and engaging in various conversations with the children and encouraging language. Item 13: ENOURAGING CHILD TO USE LANGUAGE Indicators 5.1 & 5.2: To earn credit for these indicators the assessors needed to observe staff frequently engaging in questions and conversations with children that they are interested in answering and encouraging children to talk with each other. Item 14: STAFF USE OF BOOKS WITH CHILDREN Indicator 5:1 & 5:4: The assessor observed one instance of a staff member engaged in reading a book to children but to earn credit for these indicators two instances needed to be observed. Item 16: BECOMING FAMILIER WITH PRINT Indicator 5.2 & 5.3: To earn credit for these indicators the assessors need to observe staff showing the children that print is a useful tool as they explain how or why they use it. The staff also needed to be observed writing down what a child says. Item 18: ART Indicator 5.1: The art area will need the following materials/activities to earn credit for this indicator: painting materials, glue/tape added to the collage materials and 3-D materials such as playdoh, clay, pom-poms, craft stick, etc. You stated that a child is being evaluated/tested for Pica and puts everything in their mouth. I suggested having staff carry on their person glue and tape. Let children know which staff person will be carrying the items when needed. Indicator 5.3: The assessor needed to observe at least two instances in which staff and children were engaged in conversation while working on art activities. Item 19: MUSIC AND MOVEMENT Indicators 5.2, 5.3, 5.4: The assessor needed to observe staff participating, offering and encouraging a movement activity during song/music. Item 20: BLOCKS Indicator 1.2: In order to receive credit for this indicator, staff need to be observed interacting with children in block play or encouraging children to play in block play. Item 21: DRAMITIC PLAY Indicator 3.2: The assessor needed to observe at least two instances with which staff carry on conversations with the children while in this activity area. Item 22: NATURE/SCIENCE Indicator 3.3: Sand or water play with accessories needs to be accessible at least 25 minutes during the observation period. I observed water play indoors today and a timer set so children knew when to take turns. A staff member was there interacting with the children. Item 23: MATH MATERIALS AND ACTIVITIES Indicator 1.2: The assessors needed to observe staff interacting with children in this activity area or encouraging children to engage in this activity area. Item 24: MATH IN DAILY EVENTS Indicator 5.1: The assessor needed to observe at least two instances in which staff encourage math learning as a part of daily routines. Some examples could be naming the shape of the tables while serving snack, counting while washing hands, counting the number of children before and after outside time, etc. Indicator 5.2: The assessor needed to observe at least two instances in which staff engage children in conversations about math as pay in non-math areas. For example, how many Duplo blocks are needed to measure the height of the child. Item 25: UNDERSTANDING WRITTEN NUMBERS Indicator 3.3 & 3.4: The assessor needed to observe staff engaging or encouraging children to play with materials with numbers. Item 28: SUPERVISION OF GROSS MOTOR Indicator 5.1: Refer back to Item 11 SAFETY PRACTICE Indicator 5.3: The assessor needed to observe staff showing interest and engaging with the children during outside time. Item 29: INDIVIDULIZED TEACHING AND LEARNING Indicator 5.2: The assessor needed to observe staff using higher level teaching interactions that encourages the children to expand on what their thought process is or introducing new, more complex words to their conversations. Item 30: STAFF-CHILD INTERACTION Indicator 3.2: Although physical contact was necessary to ensure safety the observer needed to observe staff providing positive feedback/responses/body language. It may lead to escalation of the situation when staff sighs heavily with frustration or a statement is made that embarrass the child, “This is not how four-year-olds act.” Item 31: PEER INTERACTION Indicator 3.2: Staff need to be aware and quickly stop hurtful peer interactions. Item 32: DISCIPLINE Indicator 3.2: The assessor needed to observe staff maintaining enough control to prevent children from hurting themselves or others and not being destructive in the classroom. Item 34: FREE PLAY Indicator 5.2: The staff need to be observed frequently interacting positively with the children. Item 35: WHOLE-GROUP ACTIVITIES FOR PLAY AND LEARNING Indicator 5.1 and 5.2: Staff need to be responsive and flexible in ways that maximize child engagement. Staff also need to provide support for children who have trouble participating. RATED LICENSE INFORMATION Compliance History: In order to submit a two (2) component rated license application the facility must maintain at least seventy-five percent (75%) compliance history. The current 18-month compliance history is 96%. Based on the above verified information the compliance history meets minimal requirements. Program Standards: The facility is currently meeting the following enhanced standards: has operating and personnel policies, increased number of activity areas, enhanced space and ratios. The average ERS score is 3.71. The facility is eligible for six (6) points in program standards. Staff Education: Administrator: seven (7) points Group Coordinator: I was unable to determine the education standards because you have not gone into your WORKS account and request to be evaluated as a Program Coordinator and upload your BSAC Certificate. Group Leaders: I was unable to determine the Group Leader education standards because B. McCasland does not have a WORKS account in which she will need to request to be evaluated as a Group Leader and submit her BSAC Certificate that was completed on January 2, 2025. M. Amell has an account but will need to request to be evaluated as a group leader and upload her BSAC training certificate that was completed on January 29, 2024. Lead Teacher: seven (7) points I was unable to determine the education standard points because all staff need to have WORKS accounts completed and updated, submit their BSAC Certificates and request to be evaluated as Group Leaders and Program Coordinators. It is imperative that this is completed no later than the end of the business day on Wednesday, March 26, 2025 because the star rated license needs to be processed prior to the Temporary License expiring on April 3, 2025. Quality Point: The program is meeting the following: staff benefit package and an infrastructure of parent involvement. Total Points: The total points and stars that this program is eligible for could not be determined due to staff education standard points and their WORKS accounts. This will affect the star rating of this program if staff are unable to get their WORKS accounts updated by the end of the business day on Wednesday, March 26, 2025. The following violation was observed today. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. There was a gallon of refill hand soap in unlocked cabinet by the handwashing sink. The sanitizer and disinfectant sprays were located on shelf that was not at least five feet from the floor in an unlocked cabinet located by the staffs' desk. The first aid kit had disinfectant wipes that will need to be discarded. 10A NCAC 09 .0601(a) TECHNICAL ASSITANCE: -It is important to monitor the little packages in the pre packaged first aid kit and remove all the antiseptic wipes. -It is important to keep the sanitizer spray and disinfectant spray in locked storage or at least five feet from the floor. -Gallon sized hand soap refills need to be in locked storage and cannot be in the unlocked cabinet by the sink. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 7, 2025, we must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 7 Completed Date: 1/15/2025 Age: From 3 To 12 Total Minutes: 135 Time In: 02:15 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable child care requirements during the second temporary time period visit. I was greeted by you, M'Lynne Crawly, Program Coordinator. This facility was issued a temporary license on October 3, 2024, with the following restrictions: Can serve children up to 21 years of age and playground area does not meet child care safety standards. The following were posted: temporary license, Classroom Staff to Child Ratio charts, safe arrival and departure procedures, NC Summary of Child Care Law poster, emergency medical care plan and evacuation plans. The daily schedule was posted and the activity plan posted was from the week of December 9, 2024. The children were observed during arrival procedures, hand-washing routines, free choice activities and departure procedures. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on December 12, 2024. A fire inspection was conducted on September 18, 2024. A sanitation inspection was conducted on November 5, 2024, with three demerits and a superior classification. I monitored a portion of the children files. You had the Staff and Training Worksheet completed for me to review. There are five staff, including you, employed at this time. There are two new staff members since my last visit and one of the files was not available for review during today’s visit. You stated that this staff member is used as a substitute when needed in the mornings. She was not present during today’s visit. Please make sure to have her file available for review during my next visit. Rated License Discussion – I received the Rated License Assessment Review Form and a copy of the Application for Assessment for a Two component Star rated License on January 9, 2025. -Education Standard points: You and I discussed that because there are 13 preschool aged children and seven school aged children in this after-school program that you will need to have a qualified lead teacher for this group. You stated that you are qualified as a lead teacher. I was unable to monitor WORKS during today’s visit due to connectivity issues. I will monitor WORKS at a later date. You and staff need to have current education evaluated by the workforce unit in Raleigh. The education points will be determined upon the receipt of evaluation results from the workforce unit. If staffs' education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -Program Standard Points: A request was submitted to have the ERS-3 assessment conducted. You stated as of today’s date NCRLAP staff have not contacted you to give you the window of when the assessment will be conducted. -Quality point: This Kid Connection will use the same quality point as the other Kid Connections. Kid Connection offers a staff benefits package and an infrastructure of parent involvement. Star Rated License Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The following violations were observed today. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The lesson posted was for the week of December 9, 2024. GS 110-91(12); .0508(a) 9995 A violation was found for which there is no item number. 15A NCAC 18A .2826 (b) All rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. The temperature of room eight where the school aged children were was reading 61 degrees even though the temperature was set for 72 degrees. TECHNICAL ASSITANCE: -We reviewed the Sanitation Rule 15A NCAC 18A (b) which states that all rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. You stated that you have brought this to the attention of the administrator after the New Year and that paperwork has been completed to be submitted to the maintenance department. -We discussed that the end of each week post the activity plan for the week coming up. Have staff monitor to ensure that the activity plan posted is current. CONSULTATION: -We discussed that it is important to keep the “Public School Off-Site Records Verification” form for children records updated and current when new children are enrolled, or children are terminated. -We discussed the incident report and if you want to use the school’s form you will need to make sure that it has all the components that are on the DCDEE Incident Report form. When an Incident Report is complete you would document it on the Incident Log and file the report in the child’s file. -We discussed reviewing all children’s applications before filing them in the ring binder to make sure that all families have indicated what their hospital preference is. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2025, We must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this visit summary was reviewed with you and a handwritten copy was given to you. Due to connectivity issues, I was unable to access the Regulatory System. A computer-generated visit summary will be sent to you within 48 hours. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS 110-91 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 7 Completed Date: 1/15/2025 Age: From 3 To 12 Total Minutes: 135 Time In: 02:15 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable child care requirements during the second temporary time period visit. I was greeted by you, M'Lynne Crawly, Program Coordinator. This facility was issued a temporary license on October 3, 2024, with the following restrictions: Can serve children up to 21 years of age and playground area does not meet child care safety standards. The following were posted: temporary license, Classroom Staff to Child Ratio charts, safe arrival and departure procedures, NC Summary of Child Care Law poster, emergency medical care plan and evacuation plans. The daily schedule was posted and the activity plan posted was from the week of December 9, 2024. The children were observed during arrival procedures, hand-washing routines, free choice activities and departure procedures. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on December 12, 2024. A fire inspection was conducted on September 18, 2024. A sanitation inspection was conducted on November 5, 2024, with three demerits and a superior classification. I monitored a portion of the children files. You had the Staff and Training Worksheet completed for me to review. There are five staff, including you, employed at this time. There are two new staff members since my last visit and one of the files was not available for review during today’s visit. You stated that this staff member is used as a substitute when needed in the mornings. She was not present during today’s visit. Please make sure to have her file available for review during my next visit. Rated License Discussion – I received the Rated License Assessment Review Form and a copy of the Application for Assessment for a Two component Star rated License on January 9, 2025. -Education Standard points: You and I discussed that because there are 13 preschool aged children and seven school aged children in this after-school program that you will need to have a qualified lead teacher for this group. You stated that you are qualified as a lead teacher. I was unable to monitor WORKS during today’s visit due to connectivity issues. I will monitor WORKS at a later date. You and staff need to have current education evaluated by the workforce unit in Raleigh. The education points will be determined upon the receipt of evaluation results from the workforce unit. If staffs' education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -Program Standard Points: A request was submitted to have the ERS-3 assessment conducted. You stated as of today’s date NCRLAP staff have not contacted you to give you the window of when the assessment will be conducted. -Quality point: This Kid Connection will use the same quality point as the other Kid Connections. Kid Connection offers a staff benefits package and an infrastructure of parent involvement. Star Rated License Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The following violations were observed today. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The lesson posted was for the week of December 9, 2024. GS 110-91(12); .0508(a) 9995 A violation was found for which there is no item number. 15A NCAC 18A .2826 (b) All rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. The temperature of room eight where the school aged children were was reading 61 degrees even though the temperature was set for 72 degrees. TECHNICAL ASSITANCE: -We reviewed the Sanitation Rule 15A NCAC 18A (b) which states that all rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. You stated that you have brought this to the attention of the administrator after the New Year and that paperwork has been completed to be submitted to the maintenance department. -We discussed that the end of each week post the activity plan for the week coming up. Have staff monitor to ensure that the activity plan posted is current. CONSULTATION: -We discussed that it is important to keep the “Public School Off-Site Records Verification” form for children records updated and current when new children are enrolled, or children are terminated. -We discussed the incident report and if you want to use the school’s form you will need to make sure that it has all the components that are on the DCDEE Incident Report form. When an Incident Report is complete you would document it on the Incident Log and file the report in the child’s file. -We discussed reviewing all children’s applications before filing them in the ring binder to make sure that all families have indicated what their hospital preference is. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2025, We must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this visit summary was reviewed with you and a handwritten copy was given to you. Due to connectivity issues, I was unable to access the Regulatory System. A computer-generated visit summary will be sent to you within 48 hours. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 7 Completed Date: 1/15/2025 Age: From 3 To 12 Total Minutes: 135 Time In: 02:15 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable child care requirements during the second temporary time period visit. I was greeted by you, M'Lynne Crawly, Program Coordinator. This facility was issued a temporary license on October 3, 2024, with the following restrictions: Can serve children up to 21 years of age and playground area does not meet child care safety standards. The following were posted: temporary license, Classroom Staff to Child Ratio charts, safe arrival and departure procedures, NC Summary of Child Care Law poster, emergency medical care plan and evacuation plans. The daily schedule was posted and the activity plan posted was from the week of December 9, 2024. The children were observed during arrival procedures, hand-washing routines, free choice activities and departure procedures. Supervision, staff/child ratio, grouping of children, the use of approved space, and permit restrictions were monitored during today’s visit. The last monthly fire drill was conducted on December 12, 2024. A fire inspection was conducted on September 18, 2024. A sanitation inspection was conducted on November 5, 2024, with three demerits and a superior classification. I monitored a portion of the children files. You had the Staff and Training Worksheet completed for me to review. There are five staff, including you, employed at this time. There are two new staff members since my last visit and one of the files was not available for review during today’s visit. You stated that this staff member is used as a substitute when needed in the mornings. She was not present during today’s visit. Please make sure to have her file available for review during my next visit. Rated License Discussion – I received the Rated License Assessment Review Form and a copy of the Application for Assessment for a Two component Star rated License on January 9, 2025. -Education Standard points: You and I discussed that because there are 13 preschool aged children and seven school aged children in this after-school program that you will need to have a qualified lead teacher for this group. You stated that you are qualified as a lead teacher. I was unable to monitor WORKS during today’s visit due to connectivity issues. I will monitor WORKS at a later date. You and staff need to have current education evaluated by the workforce unit in Raleigh. The education points will be determined upon the receipt of evaluation results from the workforce unit. If staffs' education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -Program Standard Points: A request was submitted to have the ERS-3 assessment conducted. You stated as of today’s date NCRLAP staff have not contacted you to give you the window of when the assessment will be conducted. -Quality point: This Kid Connection will use the same quality point as the other Kid Connections. Kid Connection offers a staff benefits package and an infrastructure of parent involvement. Star Rated License Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. The following violations were observed today. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The lesson posted was for the week of December 9, 2024. GS 110-91(12); .0508(a) 9995 A violation was found for which there is no item number. 15A NCAC 18A .2826 (b) All rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. The temperature of room eight where the school aged children were was reading 61 degrees even though the temperature was set for 72 degrees. TECHNICAL ASSITANCE: -We reviewed the Sanitation Rule 15A NCAC 18A (b) which states that all rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. You stated that you have brought this to the attention of the administrator after the New Year and that paperwork has been completed to be submitted to the maintenance department. -We discussed that the end of each week post the activity plan for the week coming up. Have staff monitor to ensure that the activity plan posted is current. CONSULTATION: -We discussed that it is important to keep the “Public School Off-Site Records Verification” form for children records updated and current when new children are enrolled, or children are terminated. -We discussed the incident report and if you want to use the school’s form you will need to make sure that it has all the components that are on the DCDEE Incident Report form. When an Incident Report is complete you would document it on the Incident Log and file the report in the child’s file. -We discussed reviewing all children’s applications before filing them in the ring binder to make sure that all families have indicated what their hospital preference is. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 29, 2025, We must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) At the completion of the visit, this visit summary was reviewed with you and a handwritten copy was given to you. Due to connectivity issues, I was unable to access the Regulatory System. A computer-generated visit summary will be sent to you within 48 hours. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -DCDEE Documents and Forms: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates and Current Projects: https://ncchildcare.ncdhhs.gov/Whats-New We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov or Erin Pickard, Licensing Supervisor, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 9 Completed Date: 11/26/2024 Age: From 3 To 12 Total Minutes: 150 Time In: 02:40 PM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor the program for compliance with all applicable child care requirements during the first temporary period visit (TTP). You, M’Lynne Gentry, Program Coordinator, assisted me with the visit today. You stated that you began working at this program last week. You also stated that you are in the process of registering for BSAC and CPR/FA training. This facility was issued a temporary license on October 3, 2024, with a restriction of daytime care only, can serve children up to 21 years of age and playground area does not meet child care safety standards. You stated that there are 17 children enrolled between three years and 18 years of age and that there are 9 children present today. Today the youngest child was three years of age and the oldest child was 14 years of age. The children were observed during a Thanksgiving art activity, free choice activities indoors, hand-washing routines, snack and departure procedures. Positive interactions between the staff and children took place throughout the visit today. A portion of children files were monitored. I monitored a portion of the staff files today. You stated that you have not completed the Staff and Training Worksheet. We discussed that you would need to complete the Staff and Training Worksheet for all staff and have it current and available for review by DCDEE staff. The form can be found on the DCDEE website under “Provider Documents” I also gave you a copy of the form today. A fire inspection was conducted on March 11, 2024. A sanitation inspection was conducted on November 11, 2024, with no demerits. A fire drill and a shelter-in-place were conducted on November 25, 2024. The facility does not provide transportation. We discussed the rated license process. You were reminded that a compliance history score of seventy five percent or above must be maintained to receive a rated license. You stated that you would like to have the Environmental Rating Scale (ERS) assessments completed. I gave you the “Initial Application for Assessment for a Two-Through Five Star Rated License” and the “Rated License Assessment Request Review” form to complete. Please submit the paperwork to me no later than December 20, 2024. -Education Standard points: The administrator, coordinators, group leaders and lead teacher and teacher (if applicable) must have their current education evaluated by the workforce unit in Raleigh. The education points will be determined upon the receipt of evaluation results from the workforce unit. If staffs' education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. Quality point: The quality point options were reviewed and discussed with Kirsten Maynard, Administrator, on November 19, 2024. The Kid Connection Program is eligible for the programmatic option: staff benefits package and an infrastructure of parent involvement. The following violations were observed during today's visit: Violation Number Comment Rule 1314 Emergency information did not name child's health care professional. A child that began enrollment on 9/3/24 did not have her health care professional listed. .0802(c)(2) TECHNICAL ASSITANCE: -We discussed that the children are required to be signed in as they arrive in the afternoon. All children should be signed in as they arrive and signed out as they leave in the morning program and afternoon program. -Monitor the children's applications as you receive them to ensure that all the required information is listed on the form. CONSULTATION: -We discussed the Off-Site Verification forms and the importance of keeping an accurate list of names of the children and staff. If a name is not on the list DCDEE representatives will be required to see all required documents, which may lead to violations if they are unable to monitor all documents. -It is best practice not to conduct the emergency drills and fire drills on the same day. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -For continued eligibility in the subsidized child care program, you must achieve a three star or higher rated license at the end of the temporary licensed period. -All staff must have their current education evaluated by the WORKS Unit in Raleigh. Instructions for the DCDEE WORKS system, including establishing a NCID, is located on our website at https://ncchildcare.ncdhhs.gov/. Remember to track the date information is submitted by staff. If you have questions regarding submitting information in the WORKS system, contact WORKS at 1-800-859-0829. If staff’s education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -Have staff visit the North Carolina Rated License Assessment Project’s website: ncrlap.org. There are training and resources available for the Environmental Rating Scale (ERS) assessments. -Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 10, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Your temporary license expires on April 3, 2025. Prior to the expiration date of your license, additional unannounced monitoring visits will be completed. At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: CONOVER SCHOOL KID CONNECTION Facility ID: 18000623 Consultant: CAROLYN CONLEY Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 9 Completed Date: 11/26/2024 Age: From 3 To 12 Total Minutes: 150 Time In: 02:40 PM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor the program for compliance with all applicable child care requirements during the first temporary period visit (TTP). You, M’Lynne Gentry, Program Coordinator, assisted me with the visit today. You stated that you began working at this program last week. You also stated that you are in the process of registering for BSAC and CPR/FA training. This facility was issued a temporary license on October 3, 2024, with a restriction of daytime care only, can serve children up to 21 years of age and playground area does not meet child care safety standards. You stated that there are 17 children enrolled between three years and 18 years of age and that there are 9 children present today. Today the youngest child was three years of age and the oldest child was 14 years of age. The children were observed during a Thanksgiving art activity, free choice activities indoors, hand-washing routines, snack and departure procedures. Positive interactions between the staff and children took place throughout the visit today. A portion of children files were monitored. I monitored a portion of the staff files today. You stated that you have not completed the Staff and Training Worksheet. We discussed that you would need to complete the Staff and Training Worksheet for all staff and have it current and available for review by DCDEE staff. The form can be found on the DCDEE website under “Provider Documents” I also gave you a copy of the form today. A fire inspection was conducted on March 11, 2024. A sanitation inspection was conducted on November 11, 2024, with no demerits. A fire drill and a shelter-in-place were conducted on November 25, 2024. The facility does not provide transportation. We discussed the rated license process. You were reminded that a compliance history score of seventy five percent or above must be maintained to receive a rated license. You stated that you would like to have the Environmental Rating Scale (ERS) assessments completed. I gave you the “Initial Application for Assessment for a Two-Through Five Star Rated License” and the “Rated License Assessment Request Review” form to complete. Please submit the paperwork to me no later than December 20, 2024. -Education Standard points: The administrator, coordinators, group leaders and lead teacher and teacher (if applicable) must have their current education evaluated by the workforce unit in Raleigh. The education points will be determined upon the receipt of evaluation results from the workforce unit. If staffs' education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. Quality point: The quality point options were reviewed and discussed with Kirsten Maynard, Administrator, on November 19, 2024. The Kid Connection Program is eligible for the programmatic option: staff benefits package and an infrastructure of parent involvement. The following violations were observed during today's visit: Violation Number Comment Rule 1314 Emergency information did not name child's health care professional. A child that began enrollment on 9/3/24 did not have her health care professional listed. .0802(c)(2) TECHNICAL ASSITANCE: -We discussed that the children are required to be signed in as they arrive in the afternoon. All children should be signed in as they arrive and signed out as they leave in the morning program and afternoon program. -Monitor the children's applications as you receive them to ensure that all the required information is listed on the form. CONSULTATION: -We discussed the Off-Site Verification forms and the importance of keeping an accurate list of names of the children and staff. If a name is not on the list DCDEE representatives will be required to see all required documents, which may lead to violations if they are unable to monitor all documents. -It is best practice not to conduct the emergency drills and fire drills on the same day. -As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -For continued eligibility in the subsidized child care program, you must achieve a three star or higher rated license at the end of the temporary licensed period. -All staff must have their current education evaluated by the WORKS Unit in Raleigh. Instructions for the DCDEE WORKS system, including establishing a NCID, is located on our website at https://ncchildcare.ncdhhs.gov/. Remember to track the date information is submitted by staff. If you have questions regarding submitting information in the WORKS system, contact WORKS at 1-800-859-0829. If staff’s education is not evaluated by the fourth month of the temporary license, the education points will be calculated with the current education showing in WORKS. -Have staff visit the North Carolina Rated License Assessment Project’s website: ncrlap.org. There are training and resources available for the Environmental Rating Scale (ERS) assessments. -Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 10, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allows you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Your temporary license expires on April 3, 2025. Prior to the expiration date of your license, additional unannounced monitoring visits will be completed. At the completion of the visit, this visit summary was reviewed with you and a copy was given to you. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Carolyn Conley Lead Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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