Lil Arrows Childcare Academy

10A NCAC 09 .0514 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 15 Completed Date: 8/28/2025 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period and to conduct a rated license assessment. This is the third temporary time period visit for this facility. This facility is currently operating on a Temporary License effective from March 31, 2025 to October 1, 2025. Tanya Herring, Child Care Consultant assisted with today’s visit. Upon arrival, I was greeted by A. Dorsey, administrator. The visit was conducted with him. All four classrooms are currently operating with 30 children enrolled and 15 children present. During today’s visit both the indoor and outdoor learning environments were monitored. The staff files were reviewed. A sampling of children’s files were also reviewed. The most recent fire drill was conducted on August 11, 2025 at 10:30am. The log reflected it took 1 minute and 15 seconds to evacuate 25 children and 6 staff. The last outdoor inspection was also completed on August 11, 2025. As none of the staff have completed the Emergency Preparedness and Response training, the facility is not currently conducting shelter-in-place or lockdown drills. The most recent Sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The children were observed eating lunch, conducting routines (toileting and hand washing) and napping. The infants in care were observed playing with materials on the floor, and sitting in a bouncy seat. The lunch being served today consisted of cheeseburger with bun, green beans, pineapple, and milk. The following violations were documented today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol Lysol and disinfecting wipes were observed in the unlocked cabinet under the sink in Space #3. .2820(b) 847 Parent's medication authorization did not include required information. Parent's permission to administer was not on file for petroleum jelly, Desitin, Diaper Rash Ointment, A&D ointment, and Calmoseptine in Space #2. 10A NCAC 09 .0803(4)(6-9) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A negative TB test result was not on file for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. A Criminal Background Check was not completed for one staff member before hire. G.S. 110-90.2(b) 1103 The driver did not have a valid driver's license of the type required for the vehicle being driven. The driver for the mini-bus does not have the appropriate type of license for this vehicle. 10A NCAC 09 .1003(e)(2) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. This statement was not on file for one staff member. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room today did not have current ITS-SIDS training. .01102 (f) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. This information was not posted in the vehicle used to transport children. .0604(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. This information had not been separated from the personnel files for any of the staff members. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members who have been employed more than 90 days have not completed this training. .1102(g) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than September 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. We discussed that a Criminal Background qualification letter was not on file for one staff member, Shequela Williams. A check of the ABCMS system reflected that she had not been qualified. I notified the Administrator that she could not be on the premises until she has received qualification though a DCDEE background check, and has a qualification letter on file. Ms. Williams was not present today. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Federal law requires that staff medical information be kept separate from their personnel file. Therefore, you should have a medical file containing the staff member’s physical, TB test, and health questionnaire that is kept separate from the regular personnel files. We discussed that using a binder or separate files that are stored separately from the personnel files will meet the requirement. A feeding schedule should be posted for each child 15 months of age and younger. This schedule should be updated by the parent when feeding needs change. All bottles served to infants should be covered to protect from contamination. If the parent fails to bring in covers, the staff may cover the nipple with aluminum foil or plastic wrap. Children should be properly supervised when toileting to ensure that toilets are being flushed and that proper handwash routines are being followed. Care should be taken to ensure children’s belongings do not touch when placed in the cubbies. Large coats and blankets should be pushed all the way in the cubby to ensure it does not touch the belongings in the next cubby. RATED LICENSE: During today's visit, the results of your center’s assessment for a Rated License were discussed. You submitted an application for a rated license assessment received on June 10, 2024. In preparation for today’s visit, the education information on file for each staff member was reviewed. The worksheets were completed based on the information available. Please note that these results are not official until they have been reviewed and approved by Management and continued successful compliance. Should staff education need to be updated, the deadline for providing information is September 12, 2025. The center's anticipated assessment results are as follows: Program Standards: The room capacities at the enhanced space calculations and the enhanced staff/child ratio requirements were reviewed with you. You stated that you did not want to meet either enhanced space or enhanced staff/child ratio requirements. This center will earn one point in this component once the violations documented today have been corrected. Staff Education: Points in this component are earned based on the lowest level of education for any one position. The points of each position are as follows: The Administrator will earn four points. The Program Coordinator will earn seven points. The Lead teachers will earn two points. The Teachers will earn one point. The Group Leader will earn seven points. With the current staffing, this center will earn one point in this component. Quality Point: We discussed the various options to meet this point today. You stated that you meet the requirements of having a staff benefits package and an infrastructure of parent involvement. I reminded you that documentation of meeting these criteria must be on file and available for review during your monitoring visits. The center will earn the quality point. The center has a combined total of three points towards a Star Rated License. This will result in a One Star License being issued at the end of the temporary time period. I will submit your Rated License Application and recommend the issuance of this license. Should any of the above projected point levels change upon full evaluation and review of your application, you will be notified. Please notify me prior to September 12, 2025 should any of these criteria change. I asked that you contact the local subsidy section in the Department of Social Services and notify them that you will not achieve at least a Three Star License at the end of the Temporary Time period to determine how that may impact your participation in the subsidy program. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to March 31, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up-to-date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by March 4, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by April 24, 2026, however more frequent visits may be conducted. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. PLAYGROUND SAFETY TRAINING: At least one staff member must obtain this training within six months of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than October 1, 2025. EMERGENCY PREPAREDNESS AND RESPONSE TRAINING: At least one staff member must obtain this training within one year of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than March 31, 2026. Once received, this staff member will be responsible for completing and maintaining the center’s Emergency Preparedness and Response Plan in the Emergency Management Portal. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis, with documentation of the review being provided. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: The facility email and phone number were verified during today’s visit. If you have any changes to your phone number, email or mailing address, please update me so I can make changes in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 15 Completed Date: 8/28/2025 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period and to conduct a rated license assessment. This is the third temporary time period visit for this facility. This facility is currently operating on a Temporary License effective from March 31, 2025 to October 1, 2025. Tanya Herring, Child Care Consultant assisted with today’s visit. Upon arrival, I was greeted by A. Dorsey, administrator. The visit was conducted with him. All four classrooms are currently operating with 30 children enrolled and 15 children present. During today’s visit both the indoor and outdoor learning environments were monitored. The staff files were reviewed. A sampling of children’s files were also reviewed. The most recent fire drill was conducted on August 11, 2025 at 10:30am. The log reflected it took 1 minute and 15 seconds to evacuate 25 children and 6 staff. The last outdoor inspection was also completed on August 11, 2025. As none of the staff have completed the Emergency Preparedness and Response training, the facility is not currently conducting shelter-in-place or lockdown drills. The most recent Sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The children were observed eating lunch, conducting routines (toileting and hand washing) and napping. The infants in care were observed playing with materials on the floor, and sitting in a bouncy seat. The lunch being served today consisted of cheeseburger with bun, green beans, pineapple, and milk. The following violations were documented today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol Lysol and disinfecting wipes were observed in the unlocked cabinet under the sink in Space #3. .2820(b) 847 Parent's medication authorization did not include required information. Parent's permission to administer was not on file for petroleum jelly, Desitin, Diaper Rash Ointment, A&D ointment, and Calmoseptine in Space #2. 10A NCAC 09 .0803(4)(6-9) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A negative TB test result was not on file for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. A Criminal Background Check was not completed for one staff member before hire. G.S. 110-90.2(b) 1103 The driver did not have a valid driver's license of the type required for the vehicle being driven. The driver for the mini-bus does not have the appropriate type of license for this vehicle. 10A NCAC 09 .1003(e)(2) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. This statement was not on file for one staff member. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room today did not have current ITS-SIDS training. .01102 (f) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. This information was not posted in the vehicle used to transport children. .0604(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. This information had not been separated from the personnel files for any of the staff members. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members who have been employed more than 90 days have not completed this training. .1102(g) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than September 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. We discussed that a Criminal Background qualification letter was not on file for one staff member, Shequela Williams. A check of the ABCMS system reflected that she had not been qualified. I notified the Administrator that she could not be on the premises until she has received qualification though a DCDEE background check, and has a qualification letter on file. Ms. Williams was not present today. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Federal law requires that staff medical information be kept separate from their personnel file. Therefore, you should have a medical file containing the staff member’s physical, TB test, and health questionnaire that is kept separate from the regular personnel files. We discussed that using a binder or separate files that are stored separately from the personnel files will meet the requirement. A feeding schedule should be posted for each child 15 months of age and younger. This schedule should be updated by the parent when feeding needs change. All bottles served to infants should be covered to protect from contamination. If the parent fails to bring in covers, the staff may cover the nipple with aluminum foil or plastic wrap. Children should be properly supervised when toileting to ensure that toilets are being flushed and that proper handwash routines are being followed. Care should be taken to ensure children’s belongings do not touch when placed in the cubbies. Large coats and blankets should be pushed all the way in the cubby to ensure it does not touch the belongings in the next cubby. RATED LICENSE: During today's visit, the results of your center’s assessment for a Rated License were discussed. You submitted an application for a rated license assessment received on June 10, 2024. In preparation for today’s visit, the education information on file for each staff member was reviewed. The worksheets were completed based on the information available. Please note that these results are not official until they have been reviewed and approved by Management and continued successful compliance. Should staff education need to be updated, the deadline for providing information is September 12, 2025. The center's anticipated assessment results are as follows: Program Standards: The room capacities at the enhanced space calculations and the enhanced staff/child ratio requirements were reviewed with you. You stated that you did not want to meet either enhanced space or enhanced staff/child ratio requirements. This center will earn one point in this component once the violations documented today have been corrected. Staff Education: Points in this component are earned based on the lowest level of education for any one position. The points of each position are as follows: The Administrator will earn four points. The Program Coordinator will earn seven points. The Lead teachers will earn two points. The Teachers will earn one point. The Group Leader will earn seven points. With the current staffing, this center will earn one point in this component. Quality Point: We discussed the various options to meet this point today. You stated that you meet the requirements of having a staff benefits package and an infrastructure of parent involvement. I reminded you that documentation of meeting these criteria must be on file and available for review during your monitoring visits. The center will earn the quality point. The center has a combined total of three points towards a Star Rated License. This will result in a One Star License being issued at the end of the temporary time period. I will submit your Rated License Application and recommend the issuance of this license. Should any of the above projected point levels change upon full evaluation and review of your application, you will be notified. Please notify me prior to September 12, 2025 should any of these criteria change. I asked that you contact the local subsidy section in the Department of Social Services and notify them that you will not achieve at least a Three Star License at the end of the Temporary Time period to determine how that may impact your participation in the subsidy program. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to March 31, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up-to-date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by March 4, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by April 24, 2026, however more frequent visits may be conducted. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. PLAYGROUND SAFETY TRAINING: At least one staff member must obtain this training within six months of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than October 1, 2025. EMERGENCY PREPAREDNESS AND RESPONSE TRAINING: At least one staff member must obtain this training within one year of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than March 31, 2026. Once received, this staff member will be responsible for completing and maintaining the center’s Emergency Preparedness and Response Plan in the Emergency Management Portal. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis, with documentation of the review being provided. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: The facility email and phone number were verified during today’s visit. If you have any changes to your phone number, email or mailing address, please update me so I can make changes in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 15 Completed Date: 8/28/2025 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period and to conduct a rated license assessment. This is the third temporary time period visit for this facility. This facility is currently operating on a Temporary License effective from March 31, 2025 to October 1, 2025. Tanya Herring, Child Care Consultant assisted with today’s visit. Upon arrival, I was greeted by A. Dorsey, administrator. The visit was conducted with him. All four classrooms are currently operating with 30 children enrolled and 15 children present. During today’s visit both the indoor and outdoor learning environments were monitored. The staff files were reviewed. A sampling of children’s files were also reviewed. The most recent fire drill was conducted on August 11, 2025 at 10:30am. The log reflected it took 1 minute and 15 seconds to evacuate 25 children and 6 staff. The last outdoor inspection was also completed on August 11, 2025. As none of the staff have completed the Emergency Preparedness and Response training, the facility is not currently conducting shelter-in-place or lockdown drills. The most recent Sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The children were observed eating lunch, conducting routines (toileting and hand washing) and napping. The infants in care were observed playing with materials on the floor, and sitting in a bouncy seat. The lunch being served today consisted of cheeseburger with bun, green beans, pineapple, and milk. The following violations were documented today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol Lysol and disinfecting wipes were observed in the unlocked cabinet under the sink in Space #3. .2820(b) 847 Parent's medication authorization did not include required information. Parent's permission to administer was not on file for petroleum jelly, Desitin, Diaper Rash Ointment, A&D ointment, and Calmoseptine in Space #2. 10A NCAC 09 .0803(4)(6-9) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A negative TB test result was not on file for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. A Criminal Background Check was not completed for one staff member before hire. G.S. 110-90.2(b) 1103 The driver did not have a valid driver's license of the type required for the vehicle being driven. The driver for the mini-bus does not have the appropriate type of license for this vehicle. 10A NCAC 09 .1003(e)(2) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. This statement was not on file for one staff member. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room today did not have current ITS-SIDS training. .01102 (f) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. This information was not posted in the vehicle used to transport children. .0604(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. This information had not been separated from the personnel files for any of the staff members. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members who have been employed more than 90 days have not completed this training. .1102(g) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than September 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. We discussed that a Criminal Background qualification letter was not on file for one staff member, Shequela Williams. A check of the ABCMS system reflected that she had not been qualified. I notified the Administrator that she could not be on the premises until she has received qualification though a DCDEE background check, and has a qualification letter on file. Ms. Williams was not present today. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Federal law requires that staff medical information be kept separate from their personnel file. Therefore, you should have a medical file containing the staff member’s physical, TB test, and health questionnaire that is kept separate from the regular personnel files. We discussed that using a binder or separate files that are stored separately from the personnel files will meet the requirement. A feeding schedule should be posted for each child 15 months of age and younger. This schedule should be updated by the parent when feeding needs change. All bottles served to infants should be covered to protect from contamination. If the parent fails to bring in covers, the staff may cover the nipple with aluminum foil or plastic wrap. Children should be properly supervised when toileting to ensure that toilets are being flushed and that proper handwash routines are being followed. Care should be taken to ensure children’s belongings do not touch when placed in the cubbies. Large coats and blankets should be pushed all the way in the cubby to ensure it does not touch the belongings in the next cubby. RATED LICENSE: During today's visit, the results of your center’s assessment for a Rated License were discussed. You submitted an application for a rated license assessment received on June 10, 2024. In preparation for today’s visit, the education information on file for each staff member was reviewed. The worksheets were completed based on the information available. Please note that these results are not official until they have been reviewed and approved by Management and continued successful compliance. Should staff education need to be updated, the deadline for providing information is September 12, 2025. The center's anticipated assessment results are as follows: Program Standards: The room capacities at the enhanced space calculations and the enhanced staff/child ratio requirements were reviewed with you. You stated that you did not want to meet either enhanced space or enhanced staff/child ratio requirements. This center will earn one point in this component once the violations documented today have been corrected. Staff Education: Points in this component are earned based on the lowest level of education for any one position. The points of each position are as follows: The Administrator will earn four points. The Program Coordinator will earn seven points. The Lead teachers will earn two points. The Teachers will earn one point. The Group Leader will earn seven points. With the current staffing, this center will earn one point in this component. Quality Point: We discussed the various options to meet this point today. You stated that you meet the requirements of having a staff benefits package and an infrastructure of parent involvement. I reminded you that documentation of meeting these criteria must be on file and available for review during your monitoring visits. The center will earn the quality point. The center has a combined total of three points towards a Star Rated License. This will result in a One Star License being issued at the end of the temporary time period. I will submit your Rated License Application and recommend the issuance of this license. Should any of the above projected point levels change upon full evaluation and review of your application, you will be notified. Please notify me prior to September 12, 2025 should any of these criteria change. I asked that you contact the local subsidy section in the Department of Social Services and notify them that you will not achieve at least a Three Star License at the end of the Temporary Time period to determine how that may impact your participation in the subsidy program. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to March 31, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up-to-date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by March 4, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by April 24, 2026, however more frequent visits may be conducted. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. PLAYGROUND SAFETY TRAINING: At least one staff member must obtain this training within six months of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than October 1, 2025. EMERGENCY PREPAREDNESS AND RESPONSE TRAINING: At least one staff member must obtain this training within one year of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than March 31, 2026. Once received, this staff member will be responsible for completing and maintaining the center’s Emergency Preparedness and Response Plan in the Emergency Management Portal. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis, with documentation of the review being provided. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: The facility email and phone number were verified during today’s visit. If you have any changes to your phone number, email or mailing address, please update me so I can make changes in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 15 Completed Date: 8/28/2025 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period and to conduct a rated license assessment. This is the third temporary time period visit for this facility. This facility is currently operating on a Temporary License effective from March 31, 2025 to October 1, 2025. Tanya Herring, Child Care Consultant assisted with today’s visit. Upon arrival, I was greeted by A. Dorsey, administrator. The visit was conducted with him. All four classrooms are currently operating with 30 children enrolled and 15 children present. During today’s visit both the indoor and outdoor learning environments were monitored. The staff files were reviewed. A sampling of children’s files were also reviewed. The most recent fire drill was conducted on August 11, 2025 at 10:30am. The log reflected it took 1 minute and 15 seconds to evacuate 25 children and 6 staff. The last outdoor inspection was also completed on August 11, 2025. As none of the staff have completed the Emergency Preparedness and Response training, the facility is not currently conducting shelter-in-place or lockdown drills. The most recent Sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The children were observed eating lunch, conducting routines (toileting and hand washing) and napping. The infants in care were observed playing with materials on the floor, and sitting in a bouncy seat. The lunch being served today consisted of cheeseburger with bun, green beans, pineapple, and milk. The following violations were documented today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol Lysol and disinfecting wipes were observed in the unlocked cabinet under the sink in Space #3. .2820(b) 847 Parent's medication authorization did not include required information. Parent's permission to administer was not on file for petroleum jelly, Desitin, Diaper Rash Ointment, A&D ointment, and Calmoseptine in Space #2. 10A NCAC 09 .0803(4)(6-9) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A negative TB test result was not on file for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. A Criminal Background Check was not completed for one staff member before hire. G.S. 110-90.2(b) 1103 The driver did not have a valid driver's license of the type required for the vehicle being driven. The driver for the mini-bus does not have the appropriate type of license for this vehicle. 10A NCAC 09 .1003(e)(2) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. This statement was not on file for one staff member. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room today did not have current ITS-SIDS training. .01102 (f) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. This information was not posted in the vehicle used to transport children. .0604(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. This information had not been separated from the personnel files for any of the staff members. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members who have been employed more than 90 days have not completed this training. .1102(g) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than September 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. We discussed that a Criminal Background qualification letter was not on file for one staff member, Shequela Williams. A check of the ABCMS system reflected that she had not been qualified. I notified the Administrator that she could not be on the premises until she has received qualification though a DCDEE background check, and has a qualification letter on file. Ms. Williams was not present today. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Federal law requires that staff medical information be kept separate from their personnel file. Therefore, you should have a medical file containing the staff member’s physical, TB test, and health questionnaire that is kept separate from the regular personnel files. We discussed that using a binder or separate files that are stored separately from the personnel files will meet the requirement. A feeding schedule should be posted for each child 15 months of age and younger. This schedule should be updated by the parent when feeding needs change. All bottles served to infants should be covered to protect from contamination. If the parent fails to bring in covers, the staff may cover the nipple with aluminum foil or plastic wrap. Children should be properly supervised when toileting to ensure that toilets are being flushed and that proper handwash routines are being followed. Care should be taken to ensure children’s belongings do not touch when placed in the cubbies. Large coats and blankets should be pushed all the way in the cubby to ensure it does not touch the belongings in the next cubby. RATED LICENSE: During today's visit, the results of your center’s assessment for a Rated License were discussed. You submitted an application for a rated license assessment received on June 10, 2024. In preparation for today’s visit, the education information on file for each staff member was reviewed. The worksheets were completed based on the information available. Please note that these results are not official until they have been reviewed and approved by Management and continued successful compliance. Should staff education need to be updated, the deadline for providing information is September 12, 2025. The center's anticipated assessment results are as follows: Program Standards: The room capacities at the enhanced space calculations and the enhanced staff/child ratio requirements were reviewed with you. You stated that you did not want to meet either enhanced space or enhanced staff/child ratio requirements. This center will earn one point in this component once the violations documented today have been corrected. Staff Education: Points in this component are earned based on the lowest level of education for any one position. The points of each position are as follows: The Administrator will earn four points. The Program Coordinator will earn seven points. The Lead teachers will earn two points. The Teachers will earn one point. The Group Leader will earn seven points. With the current staffing, this center will earn one point in this component. Quality Point: We discussed the various options to meet this point today. You stated that you meet the requirements of having a staff benefits package and an infrastructure of parent involvement. I reminded you that documentation of meeting these criteria must be on file and available for review during your monitoring visits. The center will earn the quality point. The center has a combined total of three points towards a Star Rated License. This will result in a One Star License being issued at the end of the temporary time period. I will submit your Rated License Application and recommend the issuance of this license. Should any of the above projected point levels change upon full evaluation and review of your application, you will be notified. Please notify me prior to September 12, 2025 should any of these criteria change. I asked that you contact the local subsidy section in the Department of Social Services and notify them that you will not achieve at least a Three Star License at the end of the Temporary Time period to determine how that may impact your participation in the subsidy program. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to March 31, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up-to-date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by March 4, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by April 24, 2026, however more frequent visits may be conducted. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. PLAYGROUND SAFETY TRAINING: At least one staff member must obtain this training within six months of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than October 1, 2025. EMERGENCY PREPAREDNESS AND RESPONSE TRAINING: At least one staff member must obtain this training within one year of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than March 31, 2026. Once received, this staff member will be responsible for completing and maintaining the center’s Emergency Preparedness and Response Plan in the Emergency Management Portal. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis, with documentation of the review being provided. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: The facility email and phone number were verified during today’s visit. If you have any changes to your phone number, email or mailing address, please update me so I can make changes in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-90 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 15 Completed Date: 8/28/2025 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period and to conduct a rated license assessment. This is the third temporary time period visit for this facility. This facility is currently operating on a Temporary License effective from March 31, 2025 to October 1, 2025. Tanya Herring, Child Care Consultant assisted with today’s visit. Upon arrival, I was greeted by A. Dorsey, administrator. The visit was conducted with him. All four classrooms are currently operating with 30 children enrolled and 15 children present. During today’s visit both the indoor and outdoor learning environments were monitored. The staff files were reviewed. A sampling of children’s files were also reviewed. The most recent fire drill was conducted on August 11, 2025 at 10:30am. The log reflected it took 1 minute and 15 seconds to evacuate 25 children and 6 staff. The last outdoor inspection was also completed on August 11, 2025. As none of the staff have completed the Emergency Preparedness and Response training, the facility is not currently conducting shelter-in-place or lockdown drills. The most recent Sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The children were observed eating lunch, conducting routines (toileting and hand washing) and napping. The infants in care were observed playing with materials on the floor, and sitting in a bouncy seat. The lunch being served today consisted of cheeseburger with bun, green beans, pineapple, and milk. The following violations were documented today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol Lysol and disinfecting wipes were observed in the unlocked cabinet under the sink in Space #3. .2820(b) 847 Parent's medication authorization did not include required information. Parent's permission to administer was not on file for petroleum jelly, Desitin, Diaper Rash Ointment, A&D ointment, and Calmoseptine in Space #2. 10A NCAC 09 .0803(4)(6-9) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A negative TB test result was not on file for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. A Criminal Background Check was not completed for one staff member before hire. G.S. 110-90.2(b) 1103 The driver did not have a valid driver's license of the type required for the vehicle being driven. The driver for the mini-bus does not have the appropriate type of license for this vehicle. 10A NCAC 09 .1003(e)(2) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. This statement was not on file for one staff member. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room today did not have current ITS-SIDS training. .01102 (f) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. This information was not posted in the vehicle used to transport children. .0604(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. This information had not been separated from the personnel files for any of the staff members. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members who have been employed more than 90 days have not completed this training. .1102(g) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than September 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. We discussed that a Criminal Background qualification letter was not on file for one staff member, Shequela Williams. A check of the ABCMS system reflected that she had not been qualified. I notified the Administrator that she could not be on the premises until she has received qualification though a DCDEE background check, and has a qualification letter on file. Ms. Williams was not present today. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Federal law requires that staff medical information be kept separate from their personnel file. Therefore, you should have a medical file containing the staff member’s physical, TB test, and health questionnaire that is kept separate from the regular personnel files. We discussed that using a binder or separate files that are stored separately from the personnel files will meet the requirement. A feeding schedule should be posted for each child 15 months of age and younger. This schedule should be updated by the parent when feeding needs change. All bottles served to infants should be covered to protect from contamination. If the parent fails to bring in covers, the staff may cover the nipple with aluminum foil or plastic wrap. Children should be properly supervised when toileting to ensure that toilets are being flushed and that proper handwash routines are being followed. Care should be taken to ensure children’s belongings do not touch when placed in the cubbies. Large coats and blankets should be pushed all the way in the cubby to ensure it does not touch the belongings in the next cubby. RATED LICENSE: During today's visit, the results of your center’s assessment for a Rated License were discussed. You submitted an application for a rated license assessment received on June 10, 2024. In preparation for today’s visit, the education information on file for each staff member was reviewed. The worksheets were completed based on the information available. Please note that these results are not official until they have been reviewed and approved by Management and continued successful compliance. Should staff education need to be updated, the deadline for providing information is September 12, 2025. The center's anticipated assessment results are as follows: Program Standards: The room capacities at the enhanced space calculations and the enhanced staff/child ratio requirements were reviewed with you. You stated that you did not want to meet either enhanced space or enhanced staff/child ratio requirements. This center will earn one point in this component once the violations documented today have been corrected. Staff Education: Points in this component are earned based on the lowest level of education for any one position. The points of each position are as follows: The Administrator will earn four points. The Program Coordinator will earn seven points. The Lead teachers will earn two points. The Teachers will earn one point. The Group Leader will earn seven points. With the current staffing, this center will earn one point in this component. Quality Point: We discussed the various options to meet this point today. You stated that you meet the requirements of having a staff benefits package and an infrastructure of parent involvement. I reminded you that documentation of meeting these criteria must be on file and available for review during your monitoring visits. The center will earn the quality point. The center has a combined total of three points towards a Star Rated License. This will result in a One Star License being issued at the end of the temporary time period. I will submit your Rated License Application and recommend the issuance of this license. Should any of the above projected point levels change upon full evaluation and review of your application, you will be notified. Please notify me prior to September 12, 2025 should any of these criteria change. I asked that you contact the local subsidy section in the Department of Social Services and notify them that you will not achieve at least a Three Star License at the end of the Temporary Time period to determine how that may impact your participation in the subsidy program. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to March 31, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up-to-date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by March 4, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by April 24, 2026, however more frequent visits may be conducted. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. PLAYGROUND SAFETY TRAINING: At least one staff member must obtain this training within six months of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than October 1, 2025. EMERGENCY PREPAREDNESS AND RESPONSE TRAINING: At least one staff member must obtain this training within one year of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than March 31, 2026. Once received, this staff member will be responsible for completing and maintaining the center’s Emergency Preparedness and Response Plan in the Emergency Management Portal. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis, with documentation of the review being provided. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: The facility email and phone number were verified during today’s visit. If you have any changes to your phone number, email or mailing address, please update me so I can make changes in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 8/28/2025 Number Present: 15 Completed Date: 8/28/2025 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period and to conduct a rated license assessment. This is the third temporary time period visit for this facility. This facility is currently operating on a Temporary License effective from March 31, 2025 to October 1, 2025. Tanya Herring, Child Care Consultant assisted with today’s visit. Upon arrival, I was greeted by A. Dorsey, administrator. The visit was conducted with him. All four classrooms are currently operating with 30 children enrolled and 15 children present. During today’s visit both the indoor and outdoor learning environments were monitored. The staff files were reviewed. A sampling of children’s files were also reviewed. The most recent fire drill was conducted on August 11, 2025 at 10:30am. The log reflected it took 1 minute and 15 seconds to evacuate 25 children and 6 staff. The last outdoor inspection was also completed on August 11, 2025. As none of the staff have completed the Emergency Preparedness and Response training, the facility is not currently conducting shelter-in-place or lockdown drills. The most recent Sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The children were observed eating lunch, conducting routines (toileting and hand washing) and napping. The infants in care were observed playing with materials on the floor, and sitting in a bouncy seat. The lunch being served today consisted of cheeseburger with bun, green beans, pineapple, and milk. The following violations were documented today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Aerosol Lysol and disinfecting wipes were observed in the unlocked cabinet under the sink in Space #3. .2820(b) 847 Parent's medication authorization did not include required information. Parent's permission to administer was not on file for petroleum jelly, Desitin, Diaper Rash Ointment, A&D ointment, and Calmoseptine in Space #2. 10A NCAC 09 .0803(4)(6-9) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A negative TB test result was not on file for one staff member. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. A Criminal Background Check was not completed for one staff member before hire. G.S. 110-90.2(b) 1103 The driver did not have a valid driver's license of the type required for the vehicle being driven. The driver for the mini-bus does not have the appropriate type of license for this vehicle. 10A NCAC 09 .1003(e)(2) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. This statement was not on file for one staff member. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room today did not have current ITS-SIDS training. .01102 (f) 1850 Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. This information was not posted in the vehicle used to transport children. .0604(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. This information had not been separated from the personnel files for any of the staff members. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Two staff members who have been employed more than 90 days have not completed this training. .1102(g) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than September 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. We discussed that a Criminal Background qualification letter was not on file for one staff member, Shequela Williams. A check of the ABCMS system reflected that she had not been qualified. I notified the Administrator that she could not be on the premises until she has received qualification though a DCDEE background check, and has a qualification letter on file. Ms. Williams was not present today. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Federal law requires that staff medical information be kept separate from their personnel file. Therefore, you should have a medical file containing the staff member’s physical, TB test, and health questionnaire that is kept separate from the regular personnel files. We discussed that using a binder or separate files that are stored separately from the personnel files will meet the requirement. A feeding schedule should be posted for each child 15 months of age and younger. This schedule should be updated by the parent when feeding needs change. All bottles served to infants should be covered to protect from contamination. If the parent fails to bring in covers, the staff may cover the nipple with aluminum foil or plastic wrap. Children should be properly supervised when toileting to ensure that toilets are being flushed and that proper handwash routines are being followed. Care should be taken to ensure children’s belongings do not touch when placed in the cubbies. Large coats and blankets should be pushed all the way in the cubby to ensure it does not touch the belongings in the next cubby. RATED LICENSE: During today's visit, the results of your center’s assessment for a Rated License were discussed. You submitted an application for a rated license assessment received on June 10, 2024. In preparation for today’s visit, the education information on file for each staff member was reviewed. The worksheets were completed based on the information available. Please note that these results are not official until they have been reviewed and approved by Management and continued successful compliance. Should staff education need to be updated, the deadline for providing information is September 12, 2025. The center's anticipated assessment results are as follows: Program Standards: The room capacities at the enhanced space calculations and the enhanced staff/child ratio requirements were reviewed with you. You stated that you did not want to meet either enhanced space or enhanced staff/child ratio requirements. This center will earn one point in this component once the violations documented today have been corrected. Staff Education: Points in this component are earned based on the lowest level of education for any one position. The points of each position are as follows: The Administrator will earn four points. The Program Coordinator will earn seven points. The Lead teachers will earn two points. The Teachers will earn one point. The Group Leader will earn seven points. With the current staffing, this center will earn one point in this component. Quality Point: We discussed the various options to meet this point today. You stated that you meet the requirements of having a staff benefits package and an infrastructure of parent involvement. I reminded you that documentation of meeting these criteria must be on file and available for review during your monitoring visits. The center will earn the quality point. The center has a combined total of three points towards a Star Rated License. This will result in a One Star License being issued at the end of the temporary time period. I will submit your Rated License Application and recommend the issuance of this license. Should any of the above projected point levels change upon full evaluation and review of your application, you will be notified. Please notify me prior to September 12, 2025 should any of these criteria change. I asked that you contact the local subsidy section in the Department of Social Services and notify them that you will not achieve at least a Three Star License at the end of the Temporary Time period to determine how that may impact your participation in the subsidy program. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to March 31, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up-to-date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by March 4, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by April 24, 2026, however more frequent visits may be conducted. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. PLAYGROUND SAFETY TRAINING: At least one staff member must obtain this training within six months of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than October 1, 2025. EMERGENCY PREPAREDNESS AND RESPONSE TRAINING: At least one staff member must obtain this training within one year of receiving your child care license. Documentation of this training was not on file for any of the staff members. At least one staff member must obtain this training no later than March 31, 2026. Once received, this staff member will be responsible for completing and maintaining the center’s Emergency Preparedness and Response Plan in the Emergency Management Portal. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis, with documentation of the review being provided. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: The facility email and phone number were verified during today’s visit. If you have any changes to your phone number, email or mailing address, please update me so I can make changes in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 7/15/2025 Number Present: 23 Completed Date: 7/15/2025 Age: From 0 To 11 Total Minutes: 150 Time In: 10:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's visit was to monitor your program for compliance with applicable childcare requirements during the temporary time period visit. This is the second temporary time period visit. This facility was issued a temporary license form March 31, 2025 to October 1, 2025 with a restriction for daytime care only. Akil Dorsey, Administrator, was present when I arrived. He was observed being counted in staff/child ratio in Space #1 during the visit. He also assisted me with the visit. Twenty-three children were present today. Children throughout the facility were participating in free play in activity areas, transitions and personal care routines, eating lunch and transitioning into nap. The infants were playing on the floor with the caregivers and napping, The lunch being served consisted of fish sticks, bread, green beans, peaches, and milk. Files for new staff were reviewed. The most recent fire drill was completed July 9, 2025 at 10:50am. The log reflected it took 1 minute and 10 seconds for 24 children and 7 adults to exit the building safely. The facility has not conducted a shelter in place or lockdown drill. The most recent outdoor inspection was completed July 9, 2025. The following violation was documented today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in Space #3 was dated July 1 to July 14, 2025. GS 110-91(12); .0508(a) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than July 29, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today’s visit you notified me that you have obtained a 14 passenger mini-bus to be used for transportation. The rules regarding transportation and off-premise activities were reviewed, and I encouraged you to review them and become familiar with them before beginning transportation. I also notified you that due to the fact that the mini-bus is being used for commercial purposes, a driver with a CDL license is required. I asked that you check with NC DMV for additional information. I encouraged you to create a transportation policy with specific steps for name to face checks and checking the bus after transporting to ensure children are not left on the bus. I also encouraged you to create a file for the transportation documentation for ease of monitoring. Technical Assistance and Reminders: The supervision of children while going to the bathroom was discussed at length today. I observed children exiting spaces #2 and 3, going through Space #1 to the restrooms during today’s visit. Although the staff member in Space #1 saw the children, no communication occurred between the staff. I encouraged you to develop a procedure by which staff clearly communicate giving supervision responsibilities to the second staff member, and then the responsibility being clearly given back to prevent lapses in visual supervision. I also explained that the children must be supervised while conducting toileting routines to ensure they do not need assistance, that toilets are flushed properly and cleaned if needed, and that appropriate handwashing routines occur. I reminded you that all children must be visually supervised at all times. When determining staff roles, remember the role is determined by the responsibilities and duties performed rather than what you call them. If staff are providing transportation services, being counted in staff child ratio, or have sole responsibility for children, they are no longer serving in a volunteer role and must meet staff requirements. There are also specific roles that must meet the Criminal Background Check requirements, as defined in child care rule .0102. Therefore, if a volunteer is performing the duties of a cook, they must meet the CBC requirements. I also encouraged you to check with the program providing the volunteers to determine if their guidelines will allow them to be counted in staff-child ratio. The diaper changing mats should be monitored to ensure they are replaced when they become cracked or torn. Once the outer vinyl is compromised, the inner foam is unable to be disinfected. I encouraged you to consider purchasing mats that are made for commercial use that will withstand the disinfectant products and multiple use of child care. Remember that all toileting and diaper changing must be conducted in spaces approved for that use. If potty chairs are used, they must be emptied, cleaned, and disinfected as required. They should not be used in classrooms. I asked that you discuss the use of potty chairs with the Environmental Health Specialist. I observed that you have refrigerators in each of the classrooms. We discussed that the only food preparation area within a classroom is in Space #2 where infants receive care. You stated the refrigerators are only used for staff items. I did not observe children’s food items in the refrigerators today. I asked that you label them for staff items only to prevent confusion and eliminate the possibility that staff may place leftover meal or snack items in them. We also discussed the staff/child ratio postings. We discussed that the age of the youngest child in the room is not a specific child’s age, rather the youngest to be enrolled in the room. The ratio is your center’s ratio or the maximum ratio, whichever is less, being listed as one teacher per X number of students. The maximum number allowed is either the maximum group size listed on the applicable chart, or the maximum space capacity, whichever is less. Then you will check the box representing the set of staff/child ratios the facility is required to meet. I encouraged you to highlight the entire chart as well as checking the box to make identification easier. We completed a sample form during today’s visit. I asked that you review the postings in all classrooms to ensure they are correct. Federal law requires that an employer keep all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. Various ways of organizing the medical files were discussed. I asked you to divide your staff records immediately to comply with this federal law. We discussed Environment Rating Scale assessments today. I notified you that there are two different types of assessments completed. If you want the assessment completed for rated license purposes, it must be done with an application and requested by me. If you want an outreach assessment done for informational purposes, you would contact the North Carolina Rated License Assessment Project directly to request the assessment. Outreach assessments are not typically shared with the consultant, and will not be used toward any rated license assessment. RATED LICENSE: Today we again discussed the two-component rated license process. I reminded you that the Rated License system, or QRIS, is being modernized, and new rules are forthcoming. I encouraged you to review the pathways information on the QRIS modernization section of our website. We discussed that at the end of the temporary time period, you have the option to apply for a Two through Five star rated license. I notified you that I must receive your rated license application no later than August 15, 2025 in order to ensure the process is completed by the end of your temporary time period. If you are planning to request an environment rating scale assessment, you should apply as soon as possible to ensure enough time for the assessment to be conducted and the process completed by the end of the temporary time period. Your temporary license cannot expire, and the process cannot be held awaiting the results of ERS assessments or education evaluations. The application form can be found in the provider documents section of our website. We reviewed that staff education must be submitted to WORKS and evaluated before I can determine how many points the facility will earn in Staff Education Standards. If staff are hired and their education is not evaluated via WORKS, I cannot determine points for Education for that person and this can affect the points earned for this facility. You can access the WORKS portal and information pertaining to WORKS via DCDEE’s website and click on the “Services” tab, the “DCDEE WORKS”. There are tutorials available to assist a person with creating their WORKS account. Only the information available in WORKS will be used in determining rated license points. I recommend that you request WORKS status letters from staff so that you are aware of the information available for each staff member. All points for the Rated License will be determined during the final temporary time period visit. A third and final temporary time period visit will be conducted in the near future. The visit will be unannounced. A follow up visit may be conducted to verify compliance with violations documented during this visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Lil Arrows Childcare Academy Facility ID: 82000328 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2025 Number Present: 31 Completed Date: 5/28/2025 Age: From 0 To 10 Total Minutes: 195 Time In: 11:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued March 31, 2025 and is valid through October 1, 2025. Restrictions on the permit include a first shift capacity of 30 children ages 0 to 12 years old receiving daytime care only. A Dorsey, Administrator, was present when I arrived, and was notified of the purpose of the visit. Four classrooms are operating with 34 children enrolled and 31 children present. During today’s visit, infants were observed being fed by the caregiver and playing on the floor. The remaining groups were observed napping. You stated the lunch served today consisted of cheeseburger with bun, French fries, mixed fruit, and milk. The snack being prepared consisted of an Uncrustable peanut butter and jelly sandwich and juice. According to the North Carolina Secretary of State website, your company Lil Arrows Childcare Academy LLC, is current and active. Your last fire drill was completed May 6, 2025 at 1:45pm. The log reflected it took one minute and forty-five seconds to evacuate 21 children and 6 adults. The last outdoor inspection was completed May 6, 2025. The most recent sanitation inspection was conducted on April 24, 2025 with a Superior classification and 9 demerits. The most recent fire inspection was conducted January 11, 2024. You must conduct the first shelter-in-place or lockdown drill within the first three months of receiving the temporary license. I monitored your classroom environments, a sampling of staff and children's records and required center records today. I was unable to monitor the outdoor play area due to inclement weather. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classrooms have a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. Four children’s records and seven staff files were reviewed today. Using a checklist helps verify information on file and easily identifies missing information. The following violations of child care requirements were observed today: Violation Number Comment Rule 103 The number of children present was not within permit capacity. The 31 children present exceeded the permit capacity of 30. GS 110-91(7) & .1401(f) 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #4 the time of arrival was documented for 10 of the 11 children present. In Space #1 the time of arrival was documented for 8 of the 11 children present. 10A NCAC 09 .0302(d)(4) 428 A current activity plan was not posted for each group of children for reference. Activity plans were not posted in Spaces # 1, 2, or 3. GS 110-91(12); .0508(a) 611 All beds, cots, or mats with individual linen were not provided for each child. Three children in Space #1 were laying directly on the floor, with no mat or cot provided. 15A NCAC 18A .2821(c) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in use, mats and cots were not spaced at least 18 inches apart in Spaces #1, 3, and 4. 15A NCAC 18A .2821(e) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Signed acknowledgements or orientation documentation was not provided verifying that this plan had been reviewed with any of the seven staff members. 10A NCAC 09 .0802(a) 1030 Application for employment and date of birth was not on file for all staff. An application was not on file for one staff member. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical statements were not on file for four staff members. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Negative TB test results were not on file for three staff members. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Health questionnaires were not on file for two staff members. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not on file for one staff member. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. Criminal Background Checks had not been completed for four staff members before employment. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff members did not received at least 16 hours of orientation within the first six weeks of employment. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Signed statements that this information had been received was not on file for four staff members. 10A NCAC 09 .0514(g) 1302 Individual applications were not on file for each child. An application was not on file in one of the four children's records observed today. 10A NCAC 09 .0801(a) 1317 Authorization for emergency medical care information was not signed by child's parent. Authorization for emergency medical care was not on file in one of the four children's records observed today. .0802(d) 1757 A valid qualification letter was not on file and available to review at the facility. Valid qualification letters were not on file for four staff members. G.S. 110-90.2(b) & (d) & .2703(e) 1831 At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. The staff member present in the infant room had not completed ITS-SIDS training. .01102 (f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgment that this policy had been reviewed was not on file for one staff member. .0608(d)(1-4) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than June 11, 2025. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are also encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. We discussed that Criminal Background qualification letters were not on file for four staff members, L. Villela, S. Williams, K. Robinson, and D. Raines. A check of the ABCMS system reflected that none had been qualified. I notified the Administrator that none of these staff members could be on the premises until they have received qualification though a DCDEE background check, and have a qualification letter on file. He was notified they must leave the premises immediately and not return until they have received a qualification letter. L. Villela was not present today. D. Raines left the premises. You were working on obtaining coverage for the remaining two staff members when I left the facility. I notified you that it is the Administrator’s responsibility to ensure that all staff have a valid qualification letter in hand before they begin work. I also clarified the staff included in the Criminal Background Check rules included the cook and anyone counted toward meeting staff/child ratio. We also discussed capacity requirements. I reminded you that your licensed capacity is 30 children, based on the plumbing codes and the building inspection. There were 31 children present today, and there are 34 children enrolled. We discussed that more than 30 children may be enrolled, however never more than 30 can be present at one time. Violations of capacity are especially serious, and repeated violations may result in administrative action being taken against your child care license. None of the current staff members have obtained Playground Safety Training. At least one staff member must obtain this training within the first six months of licensure. Technical Assistance and Consultation: During today’s visit there was not a staff present with current ITS-SIDS training in the infant room. I explained that although new staff have four months to obtain the training, someone must always be with this group who has taken this training. The requirements for Administrator on-site hour requirements were discussed. Based on your capacity, the Administrator must be on-site a minimum of 25 hours per week. This is time that you are not being counted in staff/child ratio or working in a classroom. This is time when you are in the office conducting administrative tasks such as ensuring that files are complete and accurate, submitting reports and other administrative paperwork, monitoring the child care program, and dealing with staff and parent issues. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for future rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. CPR and First Aid certification cards should be on file for all staff who have obtained these certifications. The training certificate only verifies the staff member attended the training, not that the certification was achieved. You should also ensure that the training taken is accepted by the Division. You may reference the “Being a Smart Consumer of CPR and First Aid Training” document found on our website. We discussed that orientation topics are specific to your center and that the Health and Safety trainings in MOODLE could not be counted toward meeting orientation requirements. All topics listed on the orientation checklist should be covered, with the first section being conducted within the first two weeks of employment. Training on these topics should consist of at least six hours of training. The entire orientation must be completed within six weeks of hire, and must consist of a total of 16 hours of training. I highly encourage you to use the staff and children’s records checklists to ensure that records are complete and accurate. When items are obtained, they should be checked off and dated. You should also maintain a current Staff and Training Worksheet as it may be requested at any monitoring visit. Care should be taken to ensure the refrigerator in the infant classroom maintains a temperature of 45 degrees or below. It was right at 45 degrees during today’s visit. All activity or lesson plans should be created using Foundations for Early Care and Learning. This document is available electronically on our website. I encouraged you to seek training on the use of foundations and in creating lesson plans. I also notified you that several activity planning documents are available on the website. RATED LICENSE: Today we discussed the rated license process. You stated you planned to apply for a Two though Five Star Rated License at the end of the temporary time period. I notified you that the application packet can be found on the provider documents section of our website. You stated you were unsure if you would be requesting an Environment Rating Scale assessment as part of this application. I notified you that you would need to decide no later than the third month of the temporary time period in order to have the assessment conducted before the temporary expires. I encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system. I asked that you submit the rated license application as soon as possible. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. Child Care Rules were revised November 1, 2024, and a new rule book was posted to the DCDEE website. You should discard any old versions of the rules and ensure you are referring to the most current rule book when reviewing or researching requirements. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times