Royalteez Drop AND GO Childcare LLC

10A NCAC 09 .0901 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 4/23/2026 Number Present: 15 Completed Date: 4/23/2026 Age: From 0 To 4 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 4-2-26. A fire drill was documented as conducted on 4-1-26 at 10:45 am with an evacuation time of forty-nine seconds. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. An approved fire inspection was completed on 12-15-25. A sanitation inspection was last completed on 1-16-26 with five demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. You are currently licensed as a four star child care center. During the 1-14-26 visit, we reviewed the changes to the rated license requirements. At that time, we agreed that you would apply for a rated license under the new requirements by June 2026. At the time of today's visit, you stated that you were not prepared to apply for a new rated license at this time. You stated that you are considering several options for the program including just offering half day preschool or operating the facility as a non-profit. As we discussed during the 1-14-26 visit, you must remain at a three star or higher to continue serving children that participate in the subsidy program. We reviewed the education levels for your staff at the time of that visit and the impact their education level will have on your rated license if you do not hire additional staff that meet the higher education levels for lead teachers and teachers. If you do not move forward with a change to the program that will result in a change of ownership, your rated license must be transitioned under the new requirements by the end of 2026. Please contact Lead Child Care Consultant, Becky Jackson, at 910-824-0123 or at becky.jackson@dhhs.nc.gov for further assistance with changes to the ownership of the program. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 2 was not dated and could therefore not be considered current. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Milk was not served with lunch to two children in space 1. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. The children in space 1 were observed watching Bubble Guppies and a cartoon on the Disney Network. The television was observed to be on throughout the duration of the visit, which exceeded the maximum of thirty minutes per day. These screen time activities were not listed on a log or included on the activity plan. .0510(d)(2)(A-C) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitution for the the snack served on the morning of 4-23-26 was not documented on the menu. The children were served Nutra Grain bars with fruit filling rather than the Kix cereal and bananas indicated on the menu. 10A NCAC 09 .0901(b) 544 Screen time was offered to children under three years of age. Screen time activities were observed in space 1; six two year old children were present in space 1 at the time. .0510(f) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch underneath the composite play structure was observed to be less than one inch at the bottom of the slide and less than two inches in the remaining fall zone area. One of the anchors for the play structure was exposed, creating a hazard if a child fell onto the anchor. .0605(j) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid White Out was stored in an unlocked top cabinet in space 4, not in locked storage as required. .2820(b) 1014 At least one person who meets qualifications for administrator or lead teacher was not on site during operating hours except at the beginning or end of the operating day as described in rule .0714(b). None of the staff members on site during the administrator's absence met lead teacher qualifications. 10A NCAC 09 .0714(b)(1-3) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An annual health questionnaire was not on file for one staff member with a hire date of 7-1-21. A health questionnaire was last completed by this staff member on 1-3-25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not updated at least annually for one staff member with a hire date of 7-1-21. This staff member last updated their emergency information on 1-3-25. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current development plan was not on file for one staff member with a hire date of 7-1-21. This staff member last completed a development plan on 1-3-25. 10A NCAC 09 .0514(f) 1301 Center did not maintain a record of daily attendance. Attendance records were not completed for four children in space 2. GS 110-91(9) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medial exam or health assessment that contained the required information was not on file in one of the children's records reviewed. GS110-91(1) At the time of my arrival, the staff member and eight children from space 1 were observed walking through space 4, which is used at the eating area. Based on square footage, this space will only accommodate six children. However, a violation was not documented for exceeding the capacity of the space as the children and staff member were only moving through this space to access the direct exit to playground located in space 4. A violation may be documented during future visits if more than six children are present in space 4 for meal or snack time or other indoor activities. During the visit, I reviewed the screen time requirements with the staff member in space 1. You stated that as a general rule, the television in the classroom is only used for music during naptime. I explained that the television was observed to be on each time I went into the classroom. As discussed, screen time is prohibited for children under three; two year old children were present at the time of the visit. Therefore activities that utilize any type of screen, including television, computers, tablets and telephones, are not permitted with this group of children. Screen time activities can be incorporated if the two year old children are not present and if all other requirements are met, including that the activity is developmentally appropriate for the ages of children present, meets a developmental domain, is incorporated into the activity plan and is tracked on a screen time log. While monitoring the outdoor environment, I observed the limited amount of mulch underneath the composite play structure. In addition, I also observed that one of the anchors used on the structure has back out and appears to have been broken. These hazards must be corrected immediately or as soon as possible. I recommended limiting usage of the structure until additional mulch can be installed and the anchor can be replaced. You can choose to make the structure inaccessible to the children with caution tape or orange construction netting. Otherwise, staff will need to ensure that children do not play on the structure until the violation is corrected. If you determine that you will not be able to correct this item in the two week timeframe, please provide me with a detailed summary of how the structure was made inaccessible and the date that the violation will be corrected. Upon receipt, I will request an extension on correction of this item. At the time of my arrival, you were not present at the facility. A violation was documented as none of the staff members present meet lead teacher requirements. Child care requirement .0714(b) stipulates that one person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day. The three staff members who were present during the visit do not have any coursework beyond a high school diploma. You stated that one of the staff member's is enrolled to start the NCECC coursework in May, 2026. This staff member was hired on 10-20-25; thus she was enrolled within six months of hire. One of the other staff members that is serving in a lead teacher role was hire on 11-20-25; therefore, she must enroll in a credential course on or before 5-20-25 to meet preservice requirements. Verification of enrollment within six months must be on file for all individuals that are serving in a lead teacher role who do not meet the education requirements for lead teachers. This will be monitor for compliance during your next visit. During the visit, I noted a smell of marijuana in the facility, specifically in one of the classrooms. I spoke with the staff members in the other classrooms and they stated that they had not noticed this smell in the facility, either on a staff member, child or on anyone's belongings. After you arrived, I explained my concerns to you and you stated you had not noted a smell of marijuana in the facility. You verified that you have drug use policy in place that allows for drug testing if warranted. We also discussed the steps that may be necessary if marijuana is noted on a child or their belongings. I encouraged you to discuss my concern with the staff and to ask that they be on alert as children arrive for the day. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 5-7-26. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please use the following address when submitting items to me by mail: 2201 Mail Service Center Raleigh, NC 27699-2200 Attention: Leigh McKenzie-Lee You may also contact Licensing Supervisor, Teraesa Leak, for assistance at 919-971-7765 or teraesa.leak@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 4/23/2026 Number Present: 15 Completed Date: 4/23/2026 Age: From 0 To 4 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 4-2-26. A fire drill was documented as conducted on 4-1-26 at 10:45 am with an evacuation time of forty-nine seconds. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. An approved fire inspection was completed on 12-15-25. A sanitation inspection was last completed on 1-16-26 with five demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. You are currently licensed as a four star child care center. During the 1-14-26 visit, we reviewed the changes to the rated license requirements. At that time, we agreed that you would apply for a rated license under the new requirements by June 2026. At the time of today's visit, you stated that you were not prepared to apply for a new rated license at this time. You stated that you are considering several options for the program including just offering half day preschool or operating the facility as a non-profit. As we discussed during the 1-14-26 visit, you must remain at a three star or higher to continue serving children that participate in the subsidy program. We reviewed the education levels for your staff at the time of that visit and the impact their education level will have on your rated license if you do not hire additional staff that meet the higher education levels for lead teachers and teachers. If you do not move forward with a change to the program that will result in a change of ownership, your rated license must be transitioned under the new requirements by the end of 2026. Please contact Lead Child Care Consultant, Becky Jackson, at 910-824-0123 or at becky.jackson@dhhs.nc.gov for further assistance with changes to the ownership of the program. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 2 was not dated and could therefore not be considered current. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Milk was not served with lunch to two children in space 1. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. The children in space 1 were observed watching Bubble Guppies and a cartoon on the Disney Network. The television was observed to be on throughout the duration of the visit, which exceeded the maximum of thirty minutes per day. These screen time activities were not listed on a log or included on the activity plan. .0510(d)(2)(A-C) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitution for the the snack served on the morning of 4-23-26 was not documented on the menu. The children were served Nutra Grain bars with fruit filling rather than the Kix cereal and bananas indicated on the menu. 10A NCAC 09 .0901(b) 544 Screen time was offered to children under three years of age. Screen time activities were observed in space 1; six two year old children were present in space 1 at the time. .0510(f) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch underneath the composite play structure was observed to be less than one inch at the bottom of the slide and less than two inches in the remaining fall zone area. One of the anchors for the play structure was exposed, creating a hazard if a child fell onto the anchor. .0605(j) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid White Out was stored in an unlocked top cabinet in space 4, not in locked storage as required. .2820(b) 1014 At least one person who meets qualifications for administrator or lead teacher was not on site during operating hours except at the beginning or end of the operating day as described in rule .0714(b). None of the staff members on site during the administrator's absence met lead teacher qualifications. 10A NCAC 09 .0714(b)(1-3) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An annual health questionnaire was not on file for one staff member with a hire date of 7-1-21. A health questionnaire was last completed by this staff member on 1-3-25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not updated at least annually for one staff member with a hire date of 7-1-21. This staff member last updated their emergency information on 1-3-25. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current development plan was not on file for one staff member with a hire date of 7-1-21. This staff member last completed a development plan on 1-3-25. 10A NCAC 09 .0514(f) 1301 Center did not maintain a record of daily attendance. Attendance records were not completed for four children in space 2. GS 110-91(9) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medial exam or health assessment that contained the required information was not on file in one of the children's records reviewed. GS110-91(1) At the time of my arrival, the staff member and eight children from space 1 were observed walking through space 4, which is used at the eating area. Based on square footage, this space will only accommodate six children. However, a violation was not documented for exceeding the capacity of the space as the children and staff member were only moving through this space to access the direct exit to playground located in space 4. A violation may be documented during future visits if more than six children are present in space 4 for meal or snack time or other indoor activities. During the visit, I reviewed the screen time requirements with the staff member in space 1. You stated that as a general rule, the television in the classroom is only used for music during naptime. I explained that the television was observed to be on each time I went into the classroom. As discussed, screen time is prohibited for children under three; two year old children were present at the time of the visit. Therefore activities that utilize any type of screen, including television, computers, tablets and telephones, are not permitted with this group of children. Screen time activities can be incorporated if the two year old children are not present and if all other requirements are met, including that the activity is developmentally appropriate for the ages of children present, meets a developmental domain, is incorporated into the activity plan and is tracked on a screen time log. While monitoring the outdoor environment, I observed the limited amount of mulch underneath the composite play structure. In addition, I also observed that one of the anchors used on the structure has back out and appears to have been broken. These hazards must be corrected immediately or as soon as possible. I recommended limiting usage of the structure until additional mulch can be installed and the anchor can be replaced. You can choose to make the structure inaccessible to the children with caution tape or orange construction netting. Otherwise, staff will need to ensure that children do not play on the structure until the violation is corrected. If you determine that you will not be able to correct this item in the two week timeframe, please provide me with a detailed summary of how the structure was made inaccessible and the date that the violation will be corrected. Upon receipt, I will request an extension on correction of this item. At the time of my arrival, you were not present at the facility. A violation was documented as none of the staff members present meet lead teacher requirements. Child care requirement .0714(b) stipulates that one person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day. The three staff members who were present during the visit do not have any coursework beyond a high school diploma. You stated that one of the staff member's is enrolled to start the NCECC coursework in May, 2026. This staff member was hired on 10-20-25; thus she was enrolled within six months of hire. One of the other staff members that is serving in a lead teacher role was hire on 11-20-25; therefore, she must enroll in a credential course on or before 5-20-25 to meet preservice requirements. Verification of enrollment within six months must be on file for all individuals that are serving in a lead teacher role who do not meet the education requirements for lead teachers. This will be monitor for compliance during your next visit. During the visit, I noted a smell of marijuana in the facility, specifically in one of the classrooms. I spoke with the staff members in the other classrooms and they stated that they had not noticed this smell in the facility, either on a staff member, child or on anyone's belongings. After you arrived, I explained my concerns to you and you stated you had not noted a smell of marijuana in the facility. You verified that you have drug use policy in place that allows for drug testing if warranted. We also discussed the steps that may be necessary if marijuana is noted on a child or their belongings. I encouraged you to discuss my concern with the staff and to ask that they be on alert as children arrive for the day. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 5-7-26. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please use the following address when submitting items to me by mail: 2201 Mail Service Center Raleigh, NC 27699-2200 Attention: Leigh McKenzie-Lee You may also contact Licensing Supervisor, Teraesa Leak, for assistance at 919-971-7765 or teraesa.leak@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0714 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 4/23/2026 Number Present: 15 Completed Date: 4/23/2026 Age: From 0 To 4 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 4-2-26. A fire drill was documented as conducted on 4-1-26 at 10:45 am with an evacuation time of forty-nine seconds. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. An approved fire inspection was completed on 12-15-25. A sanitation inspection was last completed on 1-16-26 with five demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. You are currently licensed as a four star child care center. During the 1-14-26 visit, we reviewed the changes to the rated license requirements. At that time, we agreed that you would apply for a rated license under the new requirements by June 2026. At the time of today's visit, you stated that you were not prepared to apply for a new rated license at this time. You stated that you are considering several options for the program including just offering half day preschool or operating the facility as a non-profit. As we discussed during the 1-14-26 visit, you must remain at a three star or higher to continue serving children that participate in the subsidy program. We reviewed the education levels for your staff at the time of that visit and the impact their education level will have on your rated license if you do not hire additional staff that meet the higher education levels for lead teachers and teachers. If you do not move forward with a change to the program that will result in a change of ownership, your rated license must be transitioned under the new requirements by the end of 2026. Please contact Lead Child Care Consultant, Becky Jackson, at 910-824-0123 or at becky.jackson@dhhs.nc.gov for further assistance with changes to the ownership of the program. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 2 was not dated and could therefore not be considered current. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Milk was not served with lunch to two children in space 1. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. The children in space 1 were observed watching Bubble Guppies and a cartoon on the Disney Network. The television was observed to be on throughout the duration of the visit, which exceeded the maximum of thirty minutes per day. These screen time activities were not listed on a log or included on the activity plan. .0510(d)(2)(A-C) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitution for the the snack served on the morning of 4-23-26 was not documented on the menu. The children were served Nutra Grain bars with fruit filling rather than the Kix cereal and bananas indicated on the menu. 10A NCAC 09 .0901(b) 544 Screen time was offered to children under three years of age. Screen time activities were observed in space 1; six two year old children were present in space 1 at the time. .0510(f) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch underneath the composite play structure was observed to be less than one inch at the bottom of the slide and less than two inches in the remaining fall zone area. One of the anchors for the play structure was exposed, creating a hazard if a child fell onto the anchor. .0605(j) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid White Out was stored in an unlocked top cabinet in space 4, not in locked storage as required. .2820(b) 1014 At least one person who meets qualifications for administrator or lead teacher was not on site during operating hours except at the beginning or end of the operating day as described in rule .0714(b). None of the staff members on site during the administrator's absence met lead teacher qualifications. 10A NCAC 09 .0714(b)(1-3) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An annual health questionnaire was not on file for one staff member with a hire date of 7-1-21. A health questionnaire was last completed by this staff member on 1-3-25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not updated at least annually for one staff member with a hire date of 7-1-21. This staff member last updated their emergency information on 1-3-25. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current development plan was not on file for one staff member with a hire date of 7-1-21. This staff member last completed a development plan on 1-3-25. 10A NCAC 09 .0514(f) 1301 Center did not maintain a record of daily attendance. Attendance records were not completed for four children in space 2. GS 110-91(9) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medial exam or health assessment that contained the required information was not on file in one of the children's records reviewed. GS110-91(1) At the time of my arrival, the staff member and eight children from space 1 were observed walking through space 4, which is used at the eating area. Based on square footage, this space will only accommodate six children. However, a violation was not documented for exceeding the capacity of the space as the children and staff member were only moving through this space to access the direct exit to playground located in space 4. A violation may be documented during future visits if more than six children are present in space 4 for meal or snack time or other indoor activities. During the visit, I reviewed the screen time requirements with the staff member in space 1. You stated that as a general rule, the television in the classroom is only used for music during naptime. I explained that the television was observed to be on each time I went into the classroom. As discussed, screen time is prohibited for children under three; two year old children were present at the time of the visit. Therefore activities that utilize any type of screen, including television, computers, tablets and telephones, are not permitted with this group of children. Screen time activities can be incorporated if the two year old children are not present and if all other requirements are met, including that the activity is developmentally appropriate for the ages of children present, meets a developmental domain, is incorporated into the activity plan and is tracked on a screen time log. While monitoring the outdoor environment, I observed the limited amount of mulch underneath the composite play structure. In addition, I also observed that one of the anchors used on the structure has back out and appears to have been broken. These hazards must be corrected immediately or as soon as possible. I recommended limiting usage of the structure until additional mulch can be installed and the anchor can be replaced. You can choose to make the structure inaccessible to the children with caution tape or orange construction netting. Otherwise, staff will need to ensure that children do not play on the structure until the violation is corrected. If you determine that you will not be able to correct this item in the two week timeframe, please provide me with a detailed summary of how the structure was made inaccessible and the date that the violation will be corrected. Upon receipt, I will request an extension on correction of this item. At the time of my arrival, you were not present at the facility. A violation was documented as none of the staff members present meet lead teacher requirements. Child care requirement .0714(b) stipulates that one person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day. The three staff members who were present during the visit do not have any coursework beyond a high school diploma. You stated that one of the staff member's is enrolled to start the NCECC coursework in May, 2026. This staff member was hired on 10-20-25; thus she was enrolled within six months of hire. One of the other staff members that is serving in a lead teacher role was hire on 11-20-25; therefore, she must enroll in a credential course on or before 5-20-25 to meet preservice requirements. Verification of enrollment within six months must be on file for all individuals that are serving in a lead teacher role who do not meet the education requirements for lead teachers. This will be monitor for compliance during your next visit. During the visit, I noted a smell of marijuana in the facility, specifically in one of the classrooms. I spoke with the staff members in the other classrooms and they stated that they had not noticed this smell in the facility, either on a staff member, child or on anyone's belongings. After you arrived, I explained my concerns to you and you stated you had not noted a smell of marijuana in the facility. You verified that you have drug use policy in place that allows for drug testing if warranted. We also discussed the steps that may be necessary if marijuana is noted on a child or their belongings. I encouraged you to discuss my concern with the staff and to ask that they be on alert as children arrive for the day. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 5-7-26. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please use the following address when submitting items to me by mail: 2201 Mail Service Center Raleigh, NC 27699-2200 Attention: Leigh McKenzie-Lee You may also contact Licensing Supervisor, Teraesa Leak, for assistance at 919-971-7765 or teraesa.leak@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110- 91 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 4/23/2026 Number Present: 15 Completed Date: 4/23/2026 Age: From 0 To 4 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 4-2-26. A fire drill was documented as conducted on 4-1-26 at 10:45 am with an evacuation time of forty-nine seconds. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. An approved fire inspection was completed on 12-15-25. A sanitation inspection was last completed on 1-16-26 with five demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. You are currently licensed as a four star child care center. During the 1-14-26 visit, we reviewed the changes to the rated license requirements. At that time, we agreed that you would apply for a rated license under the new requirements by June 2026. At the time of today's visit, you stated that you were not prepared to apply for a new rated license at this time. You stated that you are considering several options for the program including just offering half day preschool or operating the facility as a non-profit. As we discussed during the 1-14-26 visit, you must remain at a three star or higher to continue serving children that participate in the subsidy program. We reviewed the education levels for your staff at the time of that visit and the impact their education level will have on your rated license if you do not hire additional staff that meet the higher education levels for lead teachers and teachers. If you do not move forward with a change to the program that will result in a change of ownership, your rated license must be transitioned under the new requirements by the end of 2026. Please contact Lead Child Care Consultant, Becky Jackson, at 910-824-0123 or at becky.jackson@dhhs.nc.gov for further assistance with changes to the ownership of the program. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 2 was not dated and could therefore not be considered current. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Milk was not served with lunch to two children in space 1. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. The children in space 1 were observed watching Bubble Guppies and a cartoon on the Disney Network. The television was observed to be on throughout the duration of the visit, which exceeded the maximum of thirty minutes per day. These screen time activities were not listed on a log or included on the activity plan. .0510(d)(2)(A-C) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitution for the the snack served on the morning of 4-23-26 was not documented on the menu. The children were served Nutra Grain bars with fruit filling rather than the Kix cereal and bananas indicated on the menu. 10A NCAC 09 .0901(b) 544 Screen time was offered to children under three years of age. Screen time activities were observed in space 1; six two year old children were present in space 1 at the time. .0510(f) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch underneath the composite play structure was observed to be less than one inch at the bottom of the slide and less than two inches in the remaining fall zone area. One of the anchors for the play structure was exposed, creating a hazard if a child fell onto the anchor. .0605(j) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid White Out was stored in an unlocked top cabinet in space 4, not in locked storage as required. .2820(b) 1014 At least one person who meets qualifications for administrator or lead teacher was not on site during operating hours except at the beginning or end of the operating day as described in rule .0714(b). None of the staff members on site during the administrator's absence met lead teacher qualifications. 10A NCAC 09 .0714(b)(1-3) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An annual health questionnaire was not on file for one staff member with a hire date of 7-1-21. A health questionnaire was last completed by this staff member on 1-3-25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not updated at least annually for one staff member with a hire date of 7-1-21. This staff member last updated their emergency information on 1-3-25. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current development plan was not on file for one staff member with a hire date of 7-1-21. This staff member last completed a development plan on 1-3-25. 10A NCAC 09 .0514(f) 1301 Center did not maintain a record of daily attendance. Attendance records were not completed for four children in space 2. GS 110-91(9) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medial exam or health assessment that contained the required information was not on file in one of the children's records reviewed. GS110-91(1) At the time of my arrival, the staff member and eight children from space 1 were observed walking through space 4, which is used at the eating area. Based on square footage, this space will only accommodate six children. However, a violation was not documented for exceeding the capacity of the space as the children and staff member were only moving through this space to access the direct exit to playground located in space 4. A violation may be documented during future visits if more than six children are present in space 4 for meal or snack time or other indoor activities. During the visit, I reviewed the screen time requirements with the staff member in space 1. You stated that as a general rule, the television in the classroom is only used for music during naptime. I explained that the television was observed to be on each time I went into the classroom. As discussed, screen time is prohibited for children under three; two year old children were present at the time of the visit. Therefore activities that utilize any type of screen, including television, computers, tablets and telephones, are not permitted with this group of children. Screen time activities can be incorporated if the two year old children are not present and if all other requirements are met, including that the activity is developmentally appropriate for the ages of children present, meets a developmental domain, is incorporated into the activity plan and is tracked on a screen time log. While monitoring the outdoor environment, I observed the limited amount of mulch underneath the composite play structure. In addition, I also observed that one of the anchors used on the structure has back out and appears to have been broken. These hazards must be corrected immediately or as soon as possible. I recommended limiting usage of the structure until additional mulch can be installed and the anchor can be replaced. You can choose to make the structure inaccessible to the children with caution tape or orange construction netting. Otherwise, staff will need to ensure that children do not play on the structure until the violation is corrected. If you determine that you will not be able to correct this item in the two week timeframe, please provide me with a detailed summary of how the structure was made inaccessible and the date that the violation will be corrected. Upon receipt, I will request an extension on correction of this item. At the time of my arrival, you were not present at the facility. A violation was documented as none of the staff members present meet lead teacher requirements. Child care requirement .0714(b) stipulates that one person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day. The three staff members who were present during the visit do not have any coursework beyond a high school diploma. You stated that one of the staff member's is enrolled to start the NCECC coursework in May, 2026. This staff member was hired on 10-20-25; thus she was enrolled within six months of hire. One of the other staff members that is serving in a lead teacher role was hire on 11-20-25; therefore, she must enroll in a credential course on or before 5-20-25 to meet preservice requirements. Verification of enrollment within six months must be on file for all individuals that are serving in a lead teacher role who do not meet the education requirements for lead teachers. This will be monitor for compliance during your next visit. During the visit, I noted a smell of marijuana in the facility, specifically in one of the classrooms. I spoke with the staff members in the other classrooms and they stated that they had not noticed this smell in the facility, either on a staff member, child or on anyone's belongings. After you arrived, I explained my concerns to you and you stated you had not noted a smell of marijuana in the facility. You verified that you have drug use policy in place that allows for drug testing if warranted. We also discussed the steps that may be necessary if marijuana is noted on a child or their belongings. I encouraged you to discuss my concern with the staff and to ask that they be on alert as children arrive for the day. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 5-7-26. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please use the following address when submitting items to me by mail: 2201 Mail Service Center Raleigh, NC 27699-2200 Attention: Leigh McKenzie-Lee You may also contact Licensing Supervisor, Teraesa Leak, for assistance at 919-971-7765 or teraesa.leak@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 4/23/2026 Number Present: 15 Completed Date: 4/23/2026 Age: From 0 To 4 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 4-2-26. A fire drill was documented as conducted on 4-1-26 at 10:45 am with an evacuation time of forty-nine seconds. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. An approved fire inspection was completed on 12-15-25. A sanitation inspection was last completed on 1-16-26 with five demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. You are currently licensed as a four star child care center. During the 1-14-26 visit, we reviewed the changes to the rated license requirements. At that time, we agreed that you would apply for a rated license under the new requirements by June 2026. At the time of today's visit, you stated that you were not prepared to apply for a new rated license at this time. You stated that you are considering several options for the program including just offering half day preschool or operating the facility as a non-profit. As we discussed during the 1-14-26 visit, you must remain at a three star or higher to continue serving children that participate in the subsidy program. We reviewed the education levels for your staff at the time of that visit and the impact their education level will have on your rated license if you do not hire additional staff that meet the higher education levels for lead teachers and teachers. If you do not move forward with a change to the program that will result in a change of ownership, your rated license must be transitioned under the new requirements by the end of 2026. Please contact Lead Child Care Consultant, Becky Jackson, at 910-824-0123 or at becky.jackson@dhhs.nc.gov for further assistance with changes to the ownership of the program. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 2 was not dated and could therefore not be considered current. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Milk was not served with lunch to two children in space 1. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. The children in space 1 were observed watching Bubble Guppies and a cartoon on the Disney Network. The television was observed to be on throughout the duration of the visit, which exceeded the maximum of thirty minutes per day. These screen time activities were not listed on a log or included on the activity plan. .0510(d)(2)(A-C) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitution for the the snack served on the morning of 4-23-26 was not documented on the menu. The children were served Nutra Grain bars with fruit filling rather than the Kix cereal and bananas indicated on the menu. 10A NCAC 09 .0901(b) 544 Screen time was offered to children under three years of age. Screen time activities were observed in space 1; six two year old children were present in space 1 at the time. .0510(f) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch underneath the composite play structure was observed to be less than one inch at the bottom of the slide and less than two inches in the remaining fall zone area. One of the anchors for the play structure was exposed, creating a hazard if a child fell onto the anchor. .0605(j) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid White Out was stored in an unlocked top cabinet in space 4, not in locked storage as required. .2820(b) 1014 At least one person who meets qualifications for administrator or lead teacher was not on site during operating hours except at the beginning or end of the operating day as described in rule .0714(b). None of the staff members on site during the administrator's absence met lead teacher qualifications. 10A NCAC 09 .0714(b)(1-3) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An annual health questionnaire was not on file for one staff member with a hire date of 7-1-21. A health questionnaire was last completed by this staff member on 1-3-25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not updated at least annually for one staff member with a hire date of 7-1-21. This staff member last updated their emergency information on 1-3-25. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current development plan was not on file for one staff member with a hire date of 7-1-21. This staff member last completed a development plan on 1-3-25. 10A NCAC 09 .0514(f) 1301 Center did not maintain a record of daily attendance. Attendance records were not completed for four children in space 2. GS 110-91(9) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medial exam or health assessment that contained the required information was not on file in one of the children's records reviewed. GS110-91(1) At the time of my arrival, the staff member and eight children from space 1 were observed walking through space 4, which is used at the eating area. Based on square footage, this space will only accommodate six children. However, a violation was not documented for exceeding the capacity of the space as the children and staff member were only moving through this space to access the direct exit to playground located in space 4. A violation may be documented during future visits if more than six children are present in space 4 for meal or snack time or other indoor activities. During the visit, I reviewed the screen time requirements with the staff member in space 1. You stated that as a general rule, the television in the classroom is only used for music during naptime. I explained that the television was observed to be on each time I went into the classroom. As discussed, screen time is prohibited for children under three; two year old children were present at the time of the visit. Therefore activities that utilize any type of screen, including television, computers, tablets and telephones, are not permitted with this group of children. Screen time activities can be incorporated if the two year old children are not present and if all other requirements are met, including that the activity is developmentally appropriate for the ages of children present, meets a developmental domain, is incorporated into the activity plan and is tracked on a screen time log. While monitoring the outdoor environment, I observed the limited amount of mulch underneath the composite play structure. In addition, I also observed that one of the anchors used on the structure has back out and appears to have been broken. These hazards must be corrected immediately or as soon as possible. I recommended limiting usage of the structure until additional mulch can be installed and the anchor can be replaced. You can choose to make the structure inaccessible to the children with caution tape or orange construction netting. Otherwise, staff will need to ensure that children do not play on the structure until the violation is corrected. If you determine that you will not be able to correct this item in the two week timeframe, please provide me with a detailed summary of how the structure was made inaccessible and the date that the violation will be corrected. Upon receipt, I will request an extension on correction of this item. At the time of my arrival, you were not present at the facility. A violation was documented as none of the staff members present meet lead teacher requirements. Child care requirement .0714(b) stipulates that one person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day. The three staff members who were present during the visit do not have any coursework beyond a high school diploma. You stated that one of the staff member's is enrolled to start the NCECC coursework in May, 2026. This staff member was hired on 10-20-25; thus she was enrolled within six months of hire. One of the other staff members that is serving in a lead teacher role was hire on 11-20-25; therefore, she must enroll in a credential course on or before 5-20-25 to meet preservice requirements. Verification of enrollment within six months must be on file for all individuals that are serving in a lead teacher role who do not meet the education requirements for lead teachers. This will be monitor for compliance during your next visit. During the visit, I noted a smell of marijuana in the facility, specifically in one of the classrooms. I spoke with the staff members in the other classrooms and they stated that they had not noticed this smell in the facility, either on a staff member, child or on anyone's belongings. After you arrived, I explained my concerns to you and you stated you had not noted a smell of marijuana in the facility. You verified that you have drug use policy in place that allows for drug testing if warranted. We also discussed the steps that may be necessary if marijuana is noted on a child or their belongings. I encouraged you to discuss my concern with the staff and to ask that they be on alert as children arrive for the day. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 5-7-26. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please use the following address when submitting items to me by mail: 2201 Mail Service Center Raleigh, NC 27699-2200 Attention: Leigh McKenzie-Lee You may also contact Licensing Supervisor, Teraesa Leak, for assistance at 919-971-7765 or teraesa.leak@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 4/23/2026 Number Present: 15 Completed Date: 4/23/2026 Age: From 0 To 4 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 4-2-26. A fire drill was documented as conducted on 4-1-26 at 10:45 am with an evacuation time of forty-nine seconds. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. An approved fire inspection was completed on 12-15-25. A sanitation inspection was last completed on 1-16-26 with five demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. You are currently licensed as a four star child care center. During the 1-14-26 visit, we reviewed the changes to the rated license requirements. At that time, we agreed that you would apply for a rated license under the new requirements by June 2026. At the time of today's visit, you stated that you were not prepared to apply for a new rated license at this time. You stated that you are considering several options for the program including just offering half day preschool or operating the facility as a non-profit. As we discussed during the 1-14-26 visit, you must remain at a three star or higher to continue serving children that participate in the subsidy program. We reviewed the education levels for your staff at the time of that visit and the impact their education level will have on your rated license if you do not hire additional staff that meet the higher education levels for lead teachers and teachers. If you do not move forward with a change to the program that will result in a change of ownership, your rated license must be transitioned under the new requirements by the end of 2026. Please contact Lead Child Care Consultant, Becky Jackson, at 910-824-0123 or at becky.jackson@dhhs.nc.gov for further assistance with changes to the ownership of the program. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan in space 2 was not dated and could therefore not be considered current. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Milk was not served with lunch to two children in space 1. 10A NCAC 09 .0901(a) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. The children in space 1 were observed watching Bubble Guppies and a cartoon on the Disney Network. The television was observed to be on throughout the duration of the visit, which exceeded the maximum of thirty minutes per day. These screen time activities were not listed on a log or included on the activity plan. .0510(d)(2)(A-C) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitution for the the snack served on the morning of 4-23-26 was not documented on the menu. The children were served Nutra Grain bars with fruit filling rather than the Kix cereal and bananas indicated on the menu. 10A NCAC 09 .0901(b) 544 Screen time was offered to children under three years of age. Screen time activities were observed in space 1; six two year old children were present in space 1 at the time. .0510(f) 716 All stationary equipment, more than 18 inches high, was not installed over protective surfacing. Mulch underneath the composite play structure was observed to be less than one inch at the bottom of the slide and less than two inches in the remaining fall zone area. One of the anchors for the play structure was exposed, creating a hazard if a child fell onto the anchor. .0605(j) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid White Out was stored in an unlocked top cabinet in space 4, not in locked storage as required. .2820(b) 1014 At least one person who meets qualifications for administrator or lead teacher was not on site during operating hours except at the beginning or end of the operating day as described in rule .0714(b). None of the staff members on site during the administrator's absence met lead teacher qualifications. 10A NCAC 09 .0714(b)(1-3) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An annual health questionnaire was not on file for one staff member with a hire date of 7-1-21. A health questionnaire was last completed by this staff member on 1-3-25. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was not updated at least annually for one staff member with a hire date of 7-1-21. This staff member last updated their emergency information on 1-3-25. .0701(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. A current development plan was not on file for one staff member with a hire date of 7-1-21. This staff member last completed a development plan on 1-3-25. 10A NCAC 09 .0514(f) 1301 Center did not maintain a record of daily attendance. Attendance records were not completed for four children in space 2. GS 110-91(9) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A medial exam or health assessment that contained the required information was not on file in one of the children's records reviewed. GS110-91(1) At the time of my arrival, the staff member and eight children from space 1 were observed walking through space 4, which is used at the eating area. Based on square footage, this space will only accommodate six children. However, a violation was not documented for exceeding the capacity of the space as the children and staff member were only moving through this space to access the direct exit to playground located in space 4. A violation may be documented during future visits if more than six children are present in space 4 for meal or snack time or other indoor activities. During the visit, I reviewed the screen time requirements with the staff member in space 1. You stated that as a general rule, the television in the classroom is only used for music during naptime. I explained that the television was observed to be on each time I went into the classroom. As discussed, screen time is prohibited for children under three; two year old children were present at the time of the visit. Therefore activities that utilize any type of screen, including television, computers, tablets and telephones, are not permitted with this group of children. Screen time activities can be incorporated if the two year old children are not present and if all other requirements are met, including that the activity is developmentally appropriate for the ages of children present, meets a developmental domain, is incorporated into the activity plan and is tracked on a screen time log. While monitoring the outdoor environment, I observed the limited amount of mulch underneath the composite play structure. In addition, I also observed that one of the anchors used on the structure has back out and appears to have been broken. These hazards must be corrected immediately or as soon as possible. I recommended limiting usage of the structure until additional mulch can be installed and the anchor can be replaced. You can choose to make the structure inaccessible to the children with caution tape or orange construction netting. Otherwise, staff will need to ensure that children do not play on the structure until the violation is corrected. If you determine that you will not be able to correct this item in the two week timeframe, please provide me with a detailed summary of how the structure was made inaccessible and the date that the violation will be corrected. Upon receipt, I will request an extension on correction of this item. At the time of my arrival, you were not present at the facility. A violation was documented as none of the staff members present meet lead teacher requirements. Child care requirement .0714(b) stipulates that one person who meets the requirements for a child care administrator or lead teacher as set forth in G.S. 110- 91(8) shall be on site during the center's operating hours, except that a person who is at least 18 years old with at least a high school diploma or its equivalent and who has a minimum of one year's experience working with children in a child care center may be on duty at the beginning or end of the operating day. The three staff members who were present during the visit do not have any coursework beyond a high school diploma. You stated that one of the staff member's is enrolled to start the NCECC coursework in May, 2026. This staff member was hired on 10-20-25; thus she was enrolled within six months of hire. One of the other staff members that is serving in a lead teacher role was hire on 11-20-25; therefore, she must enroll in a credential course on or before 5-20-25 to meet preservice requirements. Verification of enrollment within six months must be on file for all individuals that are serving in a lead teacher role who do not meet the education requirements for lead teachers. This will be monitor for compliance during your next visit. During the visit, I noted a smell of marijuana in the facility, specifically in one of the classrooms. I spoke with the staff members in the other classrooms and they stated that they had not noticed this smell in the facility, either on a staff member, child or on anyone's belongings. After you arrived, I explained my concerns to you and you stated you had not noted a smell of marijuana in the facility. You verified that you have drug use policy in place that allows for drug testing if warranted. We also discussed the steps that may be necessary if marijuana is noted on a child or their belongings. I encouraged you to discuss my concern with the staff and to ask that they be on alert as children arrive for the day. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 5-7-26. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please use the following address when submitting items to me by mail: 2201 Mail Service Center Raleigh, NC 27699-2200 Attention: Leigh McKenzie-Lee You may also contact Licensing Supervisor, Teraesa Leak, for assistance at 919-971-7765 or teraesa.leak@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 1/28/2026 Number Present: 11 Completed Date: 1/28/2026 Age: From 0 To 4 Total Minutes: 80 Time In: 09:30 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to conduct a follow up to the 1-14-26 routine unannounced visit. During the visit staff/child ratio, capacity, use of space and permit restrictions were monitored. Limited monitoring of other child care requirements was completed. The children were observed participating in free play activities. A meal or snack was not observed during the visit. The items that were documented during the 1-14-26 visit were monitored for compliance: Item # 102 - The current license was posted at the time of the visit. An additional violation was not documented. Item # 840 - I did not observe any hazardous products inappropriately stored during the visit. An additional violation was not documented. Item # 841 - A tube of Aquaphor Healing Ointment was observed on the teacher's desk in space 1. An additional violation was documented. Item # 871 - A thermometer was not available to monitor the temperature in the classroom for infants. The thermostat for the facility indicated that the temperature indoors was 70 degrees. An additional violation was not documented. Item # 1041 - This was corrected at the of the 1-14-26 visit as the staff member obtained a qualification letter prior to the visit. An additional violation was not documented. Item # 1045 - I observed verification of completion of orientation for the two new staff members. An additional violation was not documented. Item # 1756 - Staff/child ratios were monitored and determined to be in compliance. An additional violation was not documented. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One outlet by the teacher's desk in space 1 was not covered or in use. 10A NCAC 09 .0604(c) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Aquaphor Healing Ointment was stored on the teacher's desk in space 1, not in locked storage as required. 15A NCAC 18A .2820(d) 9999 A violation was found for which there is no item number. Two staff member's bags were stored under a desk in space 1. This is a violation of a requirement in 15A NCAC 18A .2820(f) which states 'Employee purses and other personal effects shall be kept out of reach of children.' During the visit, as four of the children from space 1 were being moved to space 2, I observed the staff member in space 2 standing in the doorway of the classroom as she was placing something in the trash can. The children were directly behind her and she did not move out of the door way. A violation was not documented during the visit as she was still able to adequately supervise the children. However, if she had stepped out of the doorway, she would not have been able to see the children, thus supervision would not have been adequate. I recommended that you review the supervision requirements with all new staff members to ensure that they understand the intent behind these rules. In addition to being able to see and hear the children, the staff members must be engaged with the children and aware of what each child is doing at all times. The Partnership for Children of Johnston County offers the Active Supervision training that might be beneficial to your new staff members. While in space 1, I spoke with the staff member about appropriate storage for medication and hazardous products, including how to determine which of these products require locked storage and those products that can be stored out of the reach of the children. If the product label only contains the warning "keep out of the reach of children," the product can be storage out of the reach of the children, defined as five feet off of the floor. However, it the label contains any other warning or warnings, including but not limited to, ingestion or inhalation hazard, eye or skin irritant, or instructions for contacting Poison Control, the product must be in locked storage. The exceptions to this would be over the counter diaper creams, non-aerosol sunscreens and emergency medications, as each of these can be stored out of the reach of the children. I also explained to her that per sanitation requirements, all staff member's bags, including purses or lunch bags, must be stored out of the reach of the children. The violations documented were corrected during the visit; therefore a compliance letter is not required for the visit. In addition, all items from the 1-14-26 visit were marked as corrected based on correction during that visit or based on compliance during today's visit. Therefore, a compliance letter is no longer required for the 1-14-26 visit. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of further assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 14 Completed Date: 1/14/2026 Age: From 0 To 4 Total Minutes: 145 Time In: 10:05 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. I monitored the indoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation placard, evacuation plan, safe arrival and departure procedures, first aid chart, menus, daily schedules, staff/child ratios, emergency medical care plan, emergency telephone numbers and a summary of NC Child Care Law were all posted at the time of today's visit. Files for staff members hired since the 5-7-25 annual compliance visit were reviewed and the Staff and Training worksheet was completed. The storage of medication and hazardous products was also monitored for compliance during the visit. The last fire drill was documented as completed on 1-6-26 at 9:50 am with an evacuation time of fifty-eight seconds. The last outdoor inspection was documented as completed on 1-5-26. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. A sanitation inspection was last completed on 1-9-26 with six demerits and a provisional classification. During today's visit, the children were observed during free play and while eating lunch, which consisted of chicken nuggets, baked beans, mixed fruit, rolls and milk. A four star child care center with seven points in education, two points in program and one quality point was issued to you 6-7-25. Violation Number Comment Rule 102 The license was not posted in a prominent place at all times. The current license, dated 6-7-25, was not posted. G.S. 110-99(a1) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Scrub Buddies Quick Erasers were stored on an open shelf in space 1, not in locked storage as required. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Aveeno Eczema Overnight cream was stored in an unlocked box, stored on an open shelf in space 3, not in locked storage as required. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. The thermostat indicated that the temperature inside the facility was 67 degrees. The Safe Sleep Policy indicated that the temperature in the classroom for infants would be at least 68 degrees. A thermometer was not available in the classroom for infants to monitor the exact temperature in that space. 10A NCAC 09 .0606(a) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not completed prior to employment for one new staff member. Orientation was documented as beginning on 10-4-25 and a qualification letter was not issued until 10-15-25. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Verification of completion of orientation was not available for two new staff members. .1101(a) 1756 Enhanced staff/child ratios and group sizes were not met. Eleven children, ages two to four years of age, were left with one staff member in space 1. A one to nine enhanced ratio is required for two year old children. 10A NCAC 09 .2818 While in space 1, I observed a box of cleaning sponges that must be in locked storage; the box was stored on a open shelf by the hand washing sink. I explained the storage requirement to the staff members and asked if they had somewhere to place the sponges in locked storage. One of the staff members took the box and walked out of the classroom; I attempted to stop her from walking out of the room as doing so placed the classroom out of compliance with staff/child ratio requirements. I was not able to catch the staff member before she walked completely of the room. I explained the issue with her walking out to the other staff member, who immediately went to the door and asked her to come back into the classroom. At the time, you were available to assist the staff members had they asked, which would have kept the group in compliance with ratio requirements. A violation for failure to maintain compliance with enhanced staff/child ratios at all times was documented. The staff member returned to the classroom and I did not observed her walk out of the room again. Therefore, the violation was marked as corrected during the visit. Violations of staff/child ratio requirements are particularly serious as this directly impacts the safety of the children while in your care and must be corrected immediately. These types of violations also have the greatest negative impact on your overall compliance history percentage. Your compliance history including violations documented during this visit was 85%. An administrative action may be issued if this type of violation is documented on consecutive visits or if your compliance history does not remain at the minimum or 75% or higher. At the time of today's visit, you did not have the license issued on 6-7-25 posted. You stated that you never received the new license and instead posted your previous four star licensed dated 10-28-22. During the 5-7-25 visit, you were asked to post the new license prior to the opening of the facility on 6-7-25. You were also asked to contact me if you did not receive the new license by 6-1-25. You stated today that you never received the new license and failed to contact me. General statutes stipulate the following: Each child care facility shall display its current license in a prominent place at all times so that the public may be on notice that the facility is licensed and may observe any rating which may appear on the license. A violation was documented for failure to post the most current license. I provided you with a copy of the most current license during the visit. You did not attend the Director's Meeting held by DCDEE on 10-7-25 during which the new child care requirements in section .3200 pertaining to two through five stars were reviewed. I reviewed the pathways with you and you stated that you were not certain at this time which pathway would be selected. However, you stated that it was your intentions to maintain a four star license when transition to the new rated license. We briefly reviewed the requirements for Family and Community Engagement and the Continuous Quality Improvement (CQI) for the facility and each individual staff member. These forms can all be found on the DCDEE website, under QRIS Modernization on the What's New tab. I encouraged you to become familiar with these forms and to share the individual CQI form with the staff members. As we discussed, should you choose the programmatic pathway that includes the Environment Rating Scales, each classroom will need to complete a three month self study using the Infant Toddler Environment Rating Scale 3rd Edition or the Early Childhood Environment Rating Scale 3rd Edition. You can find more information about the self study process, along with the necessary forms, on the North Carolina Rated License Assessment Project website (NCRLAP.org). During today's visit, while reviewing the new staff member's files, I verified that none of the staff members employed at the facility have completed the North Carolina Early Childhood Credential coursework or any additional semester hours in early childhood education coursework. When your current four star rated license was issued, you were eligible for the maximum level in education based on your level of education, as well as education for your lead teachers. The staff members that are currently employed will not be eligible for the highest level of education based on their current education and they do not have time to complete the necessary coursework for this level. We discussed the challenges this presents to maintaining your current four star license. We also discussed the possibility of a reduction in your star rating below a three star, which is required to accept children who participate in the subsidized child care program. You verified that multiple children in care participate in this program. You stated that you would work towards hiring additional staff members that have at least an AAS degree in early childhood education in an effort to maintain your current star rating. As we discussed, the goal will be for you to apply for a new rated license between today's visit and June, 2026. All application documents, including the ERS Request form, can be found on the DCDEE website. Please feel free to contact me if you have questions about the various pathways or the application process. If needed, I can contact a technical assistance visit to assist you with the transition process. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 1-28-26. Please include any steps taken to prevent a re-occurrence of the violations, particularly the violation for inadequate supervision. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Please contact me if you have questions pertaining to your compliance letter or if you will not be able to meet the two week timeframe for submission of your compliance letter. A follow-up visit may be conducted to monitor compliance with child care requirements. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please note any items mailed to me should be mailed to my attention at the following address: 2201 Mail Service Center Raleigh, NC 27699-2200, If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 14 Completed Date: 1/14/2026 Age: From 0 To 4 Total Minutes: 145 Time In: 10:05 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. I monitored the indoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation placard, evacuation plan, safe arrival and departure procedures, first aid chart, menus, daily schedules, staff/child ratios, emergency medical care plan, emergency telephone numbers and a summary of NC Child Care Law were all posted at the time of today's visit. Files for staff members hired since the 5-7-25 annual compliance visit were reviewed and the Staff and Training worksheet was completed. The storage of medication and hazardous products was also monitored for compliance during the visit. The last fire drill was documented as completed on 1-6-26 at 9:50 am with an evacuation time of fifty-eight seconds. The last outdoor inspection was documented as completed on 1-5-26. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. A sanitation inspection was last completed on 1-9-26 with six demerits and a provisional classification. During today's visit, the children were observed during free play and while eating lunch, which consisted of chicken nuggets, baked beans, mixed fruit, rolls and milk. A four star child care center with seven points in education, two points in program and one quality point was issued to you 6-7-25. Violation Number Comment Rule 102 The license was not posted in a prominent place at all times. The current license, dated 6-7-25, was not posted. G.S. 110-99(a1) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Scrub Buddies Quick Erasers were stored on an open shelf in space 1, not in locked storage as required. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Aveeno Eczema Overnight cream was stored in an unlocked box, stored on an open shelf in space 3, not in locked storage as required. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. The thermostat indicated that the temperature inside the facility was 67 degrees. The Safe Sleep Policy indicated that the temperature in the classroom for infants would be at least 68 degrees. A thermometer was not available in the classroom for infants to monitor the exact temperature in that space. 10A NCAC 09 .0606(a) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not completed prior to employment for one new staff member. Orientation was documented as beginning on 10-4-25 and a qualification letter was not issued until 10-15-25. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Verification of completion of orientation was not available for two new staff members. .1101(a) 1756 Enhanced staff/child ratios and group sizes were not met. Eleven children, ages two to four years of age, were left with one staff member in space 1. A one to nine enhanced ratio is required for two year old children. 10A NCAC 09 .2818 While in space 1, I observed a box of cleaning sponges that must be in locked storage; the box was stored on a open shelf by the hand washing sink. I explained the storage requirement to the staff members and asked if they had somewhere to place the sponges in locked storage. One of the staff members took the box and walked out of the classroom; I attempted to stop her from walking out of the room as doing so placed the classroom out of compliance with staff/child ratio requirements. I was not able to catch the staff member before she walked completely of the room. I explained the issue with her walking out to the other staff member, who immediately went to the door and asked her to come back into the classroom. At the time, you were available to assist the staff members had they asked, which would have kept the group in compliance with ratio requirements. A violation for failure to maintain compliance with enhanced staff/child ratios at all times was documented. The staff member returned to the classroom and I did not observed her walk out of the room again. Therefore, the violation was marked as corrected during the visit. Violations of staff/child ratio requirements are particularly serious as this directly impacts the safety of the children while in your care and must be corrected immediately. These types of violations also have the greatest negative impact on your overall compliance history percentage. Your compliance history including violations documented during this visit was 85%. An administrative action may be issued if this type of violation is documented on consecutive visits or if your compliance history does not remain at the minimum or 75% or higher. At the time of today's visit, you did not have the license issued on 6-7-25 posted. You stated that you never received the new license and instead posted your previous four star licensed dated 10-28-22. During the 5-7-25 visit, you were asked to post the new license prior to the opening of the facility on 6-7-25. You were also asked to contact me if you did not receive the new license by 6-1-25. You stated today that you never received the new license and failed to contact me. General statutes stipulate the following: Each child care facility shall display its current license in a prominent place at all times so that the public may be on notice that the facility is licensed and may observe any rating which may appear on the license. A violation was documented for failure to post the most current license. I provided you with a copy of the most current license during the visit. You did not attend the Director's Meeting held by DCDEE on 10-7-25 during which the new child care requirements in section .3200 pertaining to two through five stars were reviewed. I reviewed the pathways with you and you stated that you were not certain at this time which pathway would be selected. However, you stated that it was your intentions to maintain a four star license when transition to the new rated license. We briefly reviewed the requirements for Family and Community Engagement and the Continuous Quality Improvement (CQI) for the facility and each individual staff member. These forms can all be found on the DCDEE website, under QRIS Modernization on the What's New tab. I encouraged you to become familiar with these forms and to share the individual CQI form with the staff members. As we discussed, should you choose the programmatic pathway that includes the Environment Rating Scales, each classroom will need to complete a three month self study using the Infant Toddler Environment Rating Scale 3rd Edition or the Early Childhood Environment Rating Scale 3rd Edition. You can find more information about the self study process, along with the necessary forms, on the North Carolina Rated License Assessment Project website (NCRLAP.org). During today's visit, while reviewing the new staff member's files, I verified that none of the staff members employed at the facility have completed the North Carolina Early Childhood Credential coursework or any additional semester hours in early childhood education coursework. When your current four star rated license was issued, you were eligible for the maximum level in education based on your level of education, as well as education for your lead teachers. The staff members that are currently employed will not be eligible for the highest level of education based on their current education and they do not have time to complete the necessary coursework for this level. We discussed the challenges this presents to maintaining your current four star license. We also discussed the possibility of a reduction in your star rating below a three star, which is required to accept children who participate in the subsidized child care program. You verified that multiple children in care participate in this program. You stated that you would work towards hiring additional staff members that have at least an AAS degree in early childhood education in an effort to maintain your current star rating. As we discussed, the goal will be for you to apply for a new rated license between today's visit and June, 2026. All application documents, including the ERS Request form, can be found on the DCDEE website. Please feel free to contact me if you have questions about the various pathways or the application process. If needed, I can contact a technical assistance visit to assist you with the transition process. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 1-28-26. Please include any steps taken to prevent a re-occurrence of the violations, particularly the violation for inadequate supervision. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Please contact me if you have questions pertaining to your compliance letter or if you will not be able to meet the two week timeframe for submission of your compliance letter. A follow-up visit may be conducted to monitor compliance with child care requirements. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please note any items mailed to me should be mailed to my attention at the following address: 2201 Mail Service Center Raleigh, NC 27699-2200, If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 14 Completed Date: 1/14/2026 Age: From 0 To 4 Total Minutes: 145 Time In: 10:05 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. I monitored the indoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation placard, evacuation plan, safe arrival and departure procedures, first aid chart, menus, daily schedules, staff/child ratios, emergency medical care plan, emergency telephone numbers and a summary of NC Child Care Law were all posted at the time of today's visit. Files for staff members hired since the 5-7-25 annual compliance visit were reviewed and the Staff and Training worksheet was completed. The storage of medication and hazardous products was also monitored for compliance during the visit. The last fire drill was documented as completed on 1-6-26 at 9:50 am with an evacuation time of fifty-eight seconds. The last outdoor inspection was documented as completed on 1-5-26. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. A sanitation inspection was last completed on 1-9-26 with six demerits and a provisional classification. During today's visit, the children were observed during free play and while eating lunch, which consisted of chicken nuggets, baked beans, mixed fruit, rolls and milk. A four star child care center with seven points in education, two points in program and one quality point was issued to you 6-7-25. Violation Number Comment Rule 102 The license was not posted in a prominent place at all times. The current license, dated 6-7-25, was not posted. G.S. 110-99(a1) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Scrub Buddies Quick Erasers were stored on an open shelf in space 1, not in locked storage as required. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Aveeno Eczema Overnight cream was stored in an unlocked box, stored on an open shelf in space 3, not in locked storage as required. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. The thermostat indicated that the temperature inside the facility was 67 degrees. The Safe Sleep Policy indicated that the temperature in the classroom for infants would be at least 68 degrees. A thermometer was not available in the classroom for infants to monitor the exact temperature in that space. 10A NCAC 09 .0606(a) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not completed prior to employment for one new staff member. Orientation was documented as beginning on 10-4-25 and a qualification letter was not issued until 10-15-25. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Verification of completion of orientation was not available for two new staff members. .1101(a) 1756 Enhanced staff/child ratios and group sizes were not met. Eleven children, ages two to four years of age, were left with one staff member in space 1. A one to nine enhanced ratio is required for two year old children. 10A NCAC 09 .2818 While in space 1, I observed a box of cleaning sponges that must be in locked storage; the box was stored on a open shelf by the hand washing sink. I explained the storage requirement to the staff members and asked if they had somewhere to place the sponges in locked storage. One of the staff members took the box and walked out of the classroom; I attempted to stop her from walking out of the room as doing so placed the classroom out of compliance with staff/child ratio requirements. I was not able to catch the staff member before she walked completely of the room. I explained the issue with her walking out to the other staff member, who immediately went to the door and asked her to come back into the classroom. At the time, you were available to assist the staff members had they asked, which would have kept the group in compliance with ratio requirements. A violation for failure to maintain compliance with enhanced staff/child ratios at all times was documented. The staff member returned to the classroom and I did not observed her walk out of the room again. Therefore, the violation was marked as corrected during the visit. Violations of staff/child ratio requirements are particularly serious as this directly impacts the safety of the children while in your care and must be corrected immediately. These types of violations also have the greatest negative impact on your overall compliance history percentage. Your compliance history including violations documented during this visit was 85%. An administrative action may be issued if this type of violation is documented on consecutive visits or if your compliance history does not remain at the minimum or 75% or higher. At the time of today's visit, you did not have the license issued on 6-7-25 posted. You stated that you never received the new license and instead posted your previous four star licensed dated 10-28-22. During the 5-7-25 visit, you were asked to post the new license prior to the opening of the facility on 6-7-25. You were also asked to contact me if you did not receive the new license by 6-1-25. You stated today that you never received the new license and failed to contact me. General statutes stipulate the following: Each child care facility shall display its current license in a prominent place at all times so that the public may be on notice that the facility is licensed and may observe any rating which may appear on the license. A violation was documented for failure to post the most current license. I provided you with a copy of the most current license during the visit. You did not attend the Director's Meeting held by DCDEE on 10-7-25 during which the new child care requirements in section .3200 pertaining to two through five stars were reviewed. I reviewed the pathways with you and you stated that you were not certain at this time which pathway would be selected. However, you stated that it was your intentions to maintain a four star license when transition to the new rated license. We briefly reviewed the requirements for Family and Community Engagement and the Continuous Quality Improvement (CQI) for the facility and each individual staff member. These forms can all be found on the DCDEE website, under QRIS Modernization on the What's New tab. I encouraged you to become familiar with these forms and to share the individual CQI form with the staff members. As we discussed, should you choose the programmatic pathway that includes the Environment Rating Scales, each classroom will need to complete a three month self study using the Infant Toddler Environment Rating Scale 3rd Edition or the Early Childhood Environment Rating Scale 3rd Edition. You can find more information about the self study process, along with the necessary forms, on the North Carolina Rated License Assessment Project website (NCRLAP.org). During today's visit, while reviewing the new staff member's files, I verified that none of the staff members employed at the facility have completed the North Carolina Early Childhood Credential coursework or any additional semester hours in early childhood education coursework. When your current four star rated license was issued, you were eligible for the maximum level in education based on your level of education, as well as education for your lead teachers. The staff members that are currently employed will not be eligible for the highest level of education based on their current education and they do not have time to complete the necessary coursework for this level. We discussed the challenges this presents to maintaining your current four star license. We also discussed the possibility of a reduction in your star rating below a three star, which is required to accept children who participate in the subsidized child care program. You verified that multiple children in care participate in this program. You stated that you would work towards hiring additional staff members that have at least an AAS degree in early childhood education in an effort to maintain your current star rating. As we discussed, the goal will be for you to apply for a new rated license between today's visit and June, 2026. All application documents, including the ERS Request form, can be found on the DCDEE website. Please feel free to contact me if you have questions about the various pathways or the application process. If needed, I can contact a technical assistance visit to assist you with the transition process. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 1-28-26. Please include any steps taken to prevent a re-occurrence of the violations, particularly the violation for inadequate supervision. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Please contact me if you have questions pertaining to your compliance letter or if you will not be able to meet the two week timeframe for submission of your compliance letter. A follow-up visit may be conducted to monitor compliance with child care requirements. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please note any items mailed to me should be mailed to my attention at the following address: 2201 Mail Service Center Raleigh, NC 27699-2200, If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-99 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 14 Completed Date: 1/14/2026 Age: From 0 To 4 Total Minutes: 145 Time In: 10:05 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. I monitored the indoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation placard, evacuation plan, safe arrival and departure procedures, first aid chart, menus, daily schedules, staff/child ratios, emergency medical care plan, emergency telephone numbers and a summary of NC Child Care Law were all posted at the time of today's visit. Files for staff members hired since the 5-7-25 annual compliance visit were reviewed and the Staff and Training worksheet was completed. The storage of medication and hazardous products was also monitored for compliance during the visit. The last fire drill was documented as completed on 1-6-26 at 9:50 am with an evacuation time of fifty-eight seconds. The last outdoor inspection was documented as completed on 1-5-26. A lockdown drill was documented as conducted on 1-5-26 at 10:06 am. A sanitation inspection was last completed on 1-9-26 with six demerits and a provisional classification. During today's visit, the children were observed during free play and while eating lunch, which consisted of chicken nuggets, baked beans, mixed fruit, rolls and milk. A four star child care center with seven points in education, two points in program and one quality point was issued to you 6-7-25. Violation Number Comment Rule 102 The license was not posted in a prominent place at all times. The current license, dated 6-7-25, was not posted. G.S. 110-99(a1) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Scrub Buddies Quick Erasers were stored on an open shelf in space 1, not in locked storage as required. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Aveeno Eczema Overnight cream was stored in an unlocked box, stored on an open shelf in space 3, not in locked storage as required. 15A NCAC 18A .2820(d) 871 Center staff did not comply with the safe sleep policy. The thermostat indicated that the temperature inside the facility was 67 degrees. The Safe Sleep Policy indicated that the temperature in the classroom for infants would be at least 68 degrees. A thermometer was not available in the classroom for infants to monitor the exact temperature in that space. 10A NCAC 09 .0606(a) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not completed prior to employment for one new staff member. Orientation was documented as beginning on 10-4-25 and a qualification letter was not issued until 10-15-25. G.S. 110-90.2(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Verification of completion of orientation was not available for two new staff members. .1101(a) 1756 Enhanced staff/child ratios and group sizes were not met. Eleven children, ages two to four years of age, were left with one staff member in space 1. A one to nine enhanced ratio is required for two year old children. 10A NCAC 09 .2818 While in space 1, I observed a box of cleaning sponges that must be in locked storage; the box was stored on a open shelf by the hand washing sink. I explained the storage requirement to the staff members and asked if they had somewhere to place the sponges in locked storage. One of the staff members took the box and walked out of the classroom; I attempted to stop her from walking out of the room as doing so placed the classroom out of compliance with staff/child ratio requirements. I was not able to catch the staff member before she walked completely of the room. I explained the issue with her walking out to the other staff member, who immediately went to the door and asked her to come back into the classroom. At the time, you were available to assist the staff members had they asked, which would have kept the group in compliance with ratio requirements. A violation for failure to maintain compliance with enhanced staff/child ratios at all times was documented. The staff member returned to the classroom and I did not observed her walk out of the room again. Therefore, the violation was marked as corrected during the visit. Violations of staff/child ratio requirements are particularly serious as this directly impacts the safety of the children while in your care and must be corrected immediately. These types of violations also have the greatest negative impact on your overall compliance history percentage. Your compliance history including violations documented during this visit was 85%. An administrative action may be issued if this type of violation is documented on consecutive visits or if your compliance history does not remain at the minimum or 75% or higher. At the time of today's visit, you did not have the license issued on 6-7-25 posted. You stated that you never received the new license and instead posted your previous four star licensed dated 10-28-22. During the 5-7-25 visit, you were asked to post the new license prior to the opening of the facility on 6-7-25. You were also asked to contact me if you did not receive the new license by 6-1-25. You stated today that you never received the new license and failed to contact me. General statutes stipulate the following: Each child care facility shall display its current license in a prominent place at all times so that the public may be on notice that the facility is licensed and may observe any rating which may appear on the license. A violation was documented for failure to post the most current license. I provided you with a copy of the most current license during the visit. You did not attend the Director's Meeting held by DCDEE on 10-7-25 during which the new child care requirements in section .3200 pertaining to two through five stars were reviewed. I reviewed the pathways with you and you stated that you were not certain at this time which pathway would be selected. However, you stated that it was your intentions to maintain a four star license when transition to the new rated license. We briefly reviewed the requirements for Family and Community Engagement and the Continuous Quality Improvement (CQI) for the facility and each individual staff member. These forms can all be found on the DCDEE website, under QRIS Modernization on the What's New tab. I encouraged you to become familiar with these forms and to share the individual CQI form with the staff members. As we discussed, should you choose the programmatic pathway that includes the Environment Rating Scales, each classroom will need to complete a three month self study using the Infant Toddler Environment Rating Scale 3rd Edition or the Early Childhood Environment Rating Scale 3rd Edition. You can find more information about the self study process, along with the necessary forms, on the North Carolina Rated License Assessment Project website (NCRLAP.org). During today's visit, while reviewing the new staff member's files, I verified that none of the staff members employed at the facility have completed the North Carolina Early Childhood Credential coursework or any additional semester hours in early childhood education coursework. When your current four star rated license was issued, you were eligible for the maximum level in education based on your level of education, as well as education for your lead teachers. The staff members that are currently employed will not be eligible for the highest level of education based on their current education and they do not have time to complete the necessary coursework for this level. We discussed the challenges this presents to maintaining your current four star license. We also discussed the possibility of a reduction in your star rating below a three star, which is required to accept children who participate in the subsidized child care program. You verified that multiple children in care participate in this program. You stated that you would work towards hiring additional staff members that have at least an AAS degree in early childhood education in an effort to maintain your current star rating. As we discussed, the goal will be for you to apply for a new rated license between today's visit and June, 2026. All application documents, including the ERS Request form, can be found on the DCDEE website. Please feel free to contact me if you have questions about the various pathways or the application process. If needed, I can contact a technical assistance visit to assist you with the transition process. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 1-28-26. Please include any steps taken to prevent a re-occurrence of the violations, particularly the violation for inadequate supervision. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Please contact me if you have questions pertaining to your compliance letter or if you will not be able to meet the two week timeframe for submission of your compliance letter. A follow-up visit may be conducted to monitor compliance with child care requirements. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. Please note any items mailed to me should be mailed to my attention at the following address: 2201 Mail Service Center Raleigh, NC 27699-2200, If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: KATISHA FARMER Operation Type: Center Case Number: 1025-120A Visit Date: 10/15/2025 Number Present: 16 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 60 Time In: 10:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this childcare facility. Telia Russell, Director, was present during the visit. Ms. Russell accompanied me during a walk through the facility. I discussed the allegations with Ms. Russell and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. No violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On October 1, 2025, two staff members engaged in a verbal/physical altercation at the childcare facility. 10A NCAC 09 .0601(a) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) You may contact me at Katisha Farmer, Investigations Consultant, 252 373-8547, Katisha.farmer@dhhs.nc.gov or Corrie Davenport, Supervisor, corrie.davenport@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: KATISHA FARMER Operation Type: Center Case Number: 1025-120A Visit Date: 10/15/2025 Number Present: 16 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 60 Time In: 10:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this childcare facility. Telia Russell, Director, was present during the visit. Ms. Russell accompanied me during a walk through the facility. I discussed the allegations with Ms. Russell and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. No violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On October 1, 2025, two staff members engaged in a verbal/physical altercation at the childcare facility. 10A NCAC 09 .0601(a) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) You may contact me at Katisha Farmer, Investigations Consultant, 252 373-8547, Katisha.farmer@dhhs.nc.gov or Corrie Davenport, Supervisor, corrie.davenport@dhhs.nc.gov Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 5/7/2025 Number Present: 11 Completed Date: 5/7/2025 Age: From 1 To 5 Total Minutes: 115 Time In: 10:45 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during an annual compliance with rated license visit. This visit was conducted as the provisional license issued to you expires on 6-6-25. The administrative action and provisional license issued to you on 12-6-24 were observed posted in the lobby. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 5-1-25. A fire drill was documented as conducted on 5-1-25 at 11:05 am with an evacuation time of forty-eight seconds. A shelter in place drill was documented as conducted on 4-11-25 at 9:40 am. An approved fire inspection was completed on 12-19-24. A sanitation inspection was last completed on 1-6-25 with four demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of chicken nuggets baked beans, mixed fruit, roll and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. I monitored progress on completion of the stipulations in the Correction Action Plan as follows: Stipulation # 1 - One violation pertaining to general safety was documented during the visit. Stipulation # 1 will be monitored during all visits conducted throughout the duration of the administrative action. Stipulation # 2 - Based on the date you received the action, you were required to contact the Partnership for Children of Johnston County to schedule the supervision training by 12-19-24. You emailed me on 12-19-24 to notify me that you contacted the Partnership for Children and that the training was scheduled for 1-6-25. Due to illness among the staff members and inclement weather, the training was re-scheduled several times. On 2-17-25, the training was conducted at the center, but not all staff members were in attendance. One staff member was on medical leave and has not returned to work; therefore, she will be excused from the training. The remaining staff member completed the training on 4-7-25. Stipulation # 2 has been met. Stipulation # 3 - Two weeks after the training for stipulation # 2 was completed, you were to submit written procedures pertaining to supervision. Even though the training has not been conducted, you submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 3 has been met. Stipulation # 4 - Your revised written procedures pertaining to staff/child ratio and staffing plan were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 4 has been met. Stipulation # 5 - Your revised discipline plan and procedures were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of the plan and procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. I received your revised discipline policy on 2-11-25. Stipulation # 5 has been met. Stipulation # 6 - Your written procedures regarding care for infants and one year old children was due by 1-9-25. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 6 has been met. Stipulation # 7 - A staff meeting was held on 3-11-25; you stated that all staff members were in attendance. Stipulation # 7 has been met. All stipulations of the Corrective Action Plan have been met. Upon approval to close the administrative action, I will submit the paperwork to re-issue your rated license as follows: Program Standards - You continue to meet minimum requirements and enhanced staff/child ratio requirements; therefore you remain eligible for two points in program standards. Staff Education - Based on the last assessment of the education for the administrator and lead teachers, you are eligible for seven points in education. Quality Point - You remain eligible for one quality point based on your years of experience in the administrator position. Total Points - 2 (program) + 7 (education) + 1 (quality) = 10 points or a four star license. Compliance History - Your compliance history for the timeframe of 11-1-23 to 4-30-25 is 82%, which is above the minimum requirement of 75%. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One outlet by the side door in space 1 was not covered or in use. 10A NCAC 09 .0604(c) The administrative action and provisional license issued to you must remain posted until the end of the day on 6-6-25. Once the administrative action has been closed by DCDEE, you will receive a closure letter by email and your new rated license by mail. Please post the rated license prior to the opening of the center on 6-7-25. Please contact me if you do not receive this license by 6-1-25. The violation that was documented was corrected during the visit. Therefore, a compliance letter was not required. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of further assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 3/6/2025 Number Present: 14 Completed Date: 3/6/2025 Age: From 1 To 5 Total Minutes: 165 Time In: 09:35 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. Today's visit also serves as an administrative action follow up visit. The administrative action and provisional license were observed posted in the lobby during the visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 3-2-25. A fire drill was documented as conducted on 3-3-25 at 10:00 am with an evacuation time of thirty seconds. A lockdown drill was documented as conducted on1-31-25 at 10:00 am. An approved fire inspection was completed on 12-19-24. A sanitation inspection was last completed on 1-6-25 with four demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, mixed vegetables, blueberries and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. A provisional license was issued to the program for the timeframe of 12-6-24 to 6-6-25. I monitored progress on completion of the stipulations in the Correction Action Plan as follows: Stipulation # 1 - Violations pertaining to staff/child ratio, discipline, required trainings and staff files were documented during the visit. Stipulation # 1 will be monitored during all visits conducted throughout the duration of the administrative action. Stipulation # 2 - Based on the date you received the action, you were required to contact the Partnership for Children of Johnston County to schedule the supervision training by 12-19-24. You emailed me on 12-19-24 to notify me that you contacted the Partnership for Children and that the training was scheduled for 1-6-25. Due to illness among the staff members and inclement weather, the training was re-scheduled several times. On 2-17-25, the training was conducted at the center, but not all staff members were in attendance. One staff member was on medical leave and has not returned to work; therefore, she will be excused from the training. The other staff member had car trouble that prevented her from attended; as we discussed, this stipulation cannot be met until this staff member has completed the training. Stipulation # 2 has not been met. Stipulation # 3 - Two weeks after the training for stipulation # 2 was completed, you were to submit written procedures pertaining to supervision. Even though the training has not been conducted, you submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 3 has been met. Stipulation # 4 - Your revised written procedures pertaining to staff/child ratio and staffing plan were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 4 has been met. Stipulation # 5 - Your revised discipline plan and procedures were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of the plan and procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. I received your revised discipline policy on 2-11-25. Stipulation # 5 has been met. Stipulation # 6 - Your written procedures regarding care for infants and one year old children was due by 1-9-25. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 6 has been met. Stipulation # 7 - Today's visit summary serves as written notification that items 3, 4, 5 and 6 have been met. A staff meeting must be conducted within one week, or by 3-13-25, to review the policies and procedures created for items 3 - 6. All staff must be present at this meeting. Following the meeting, please email me and include the date of the meeting and a list of all staff in attendance. Stipulation # 7 has not been met. Violation Number Comment Rule 904 Child was handled roughly. A staff member was observed lifting a one year old child by one arm. .1803(a)(1) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The administrator completed an ITS-SIDS training on 2-8-22; therefore, a new training was to be completed on or before 2-8-25. She completed a new ITS-SIDS training on 2-11-25. .1102(f) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. An annual evaluation was not on file for two staff members with hire dates of 3-14-23 and 4-24-23. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. Eleven children, ages two to five, were present with one staff member in space 1. This exceeds the enhanced staff/child ratio of one to nine for two year old children. 10A NCAC 09 .2818 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Verification of completion of the training within the required timeframe was not available for one staff member with a hire date of 5-20-24. .1102(g) A violation was documented for failure to maintain compliance with enhanced staff/child ratios at all times. One of the staff members in space 1 was observed stepping out of the classroom to get a child's mat just before you delivered lunch to the classroom. Eleven children, ages two to five years of age, were present in the classroom at that time. When two year old children are present, a one to nine ratio must be maintained based on your agreement to meet enhanced ratios. I discussed my observations with you and asked that you remind the staff that stepping out of the classroom, even for a brief moment, left the classroom out of compliance. In this situation, you were available to either step in to the classroom to provide coverage or to get the mat for the staff member; however, she did not request that you do either. A violation was documented as a child in care was handled roughly. The staff member in space 3 was observed lifting a one year old child by his left arm. I spoke with this staff member regarding the reasons that children cannot be lifted by one arm, the possibility of injury and the ways in which children should be lifted. I recommended that you provide training to the staff member on the appropriate ways to lift children, specifically by using two hands on the trunk of their body or under both arms. Violations of staff/child ratio and discipline requirements are particularly serious as they directly impact the safety of the children while in your care and therefore must be corrected immediately. In addition, these types of violations have a greater negative impact on your compliance history. During your upcoming staff meeting, please place emphasis on the following: 1. The procedures you created for stipulation 4 pertaining to staff/child ratio, specifically item 3 - Procedures to inform administration when staff members need to attend to personal care needs or to complete duties/tasks outside of the classroom and item 9 - Consequences of staff members' non-compliance with procedures. 2. The procedures you created for stipulation 6 pertaining to care for infants and one year old children specifically item 2 - Procedures for safely handling infants and children to prevent injuries, including lifting and moving them and item 18 - Consequences of staff members' non-compliance with the plan. Please include verification of the information reviewed pertaining to these topics during the staff meeting in your compliance letter. A follow up visit may be conducted to monitor compliance with child care requirements. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 3-20-25. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 3/6/2025 Number Present: 14 Completed Date: 3/6/2025 Age: From 1 To 5 Total Minutes: 165 Time In: 09:35 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during your annual compliance visit. Today's visit also serves as an administrative action follow up visit. The administrative action and provisional license were observed posted in the lobby during the visit. I monitored the indoor and outdoor environments for compliance with child care requirements. Staff/child ratios, supervision, use of space and capacity were monitored for compliance. The permit, sanitation, evacuation, safe arrival and departure procedures, first aid chart, menus, daily schedules, activity plans, summary of NC Child Care Law and staff/child ratios were posted at the time of the visit. The storage of medication and hazardous products was also monitored for compliance. Staff files were reviewed and the Staff and Training Worksheet was completed. A sample of children's records were reviewed and the worksheets were completed. The last outdoor inspection was documented as conducted on 3-2-25. A fire drill was documented as conducted on 3-3-25 at 10:00 am with an evacuation time of thirty seconds. A lockdown drill was documented as conducted on1-31-25 at 10:00 am. An approved fire inspection was completed on 12-19-24. A sanitation inspection was last completed on 1-6-25 with four demerits and a superior classification. The children were observed in free play and while playing outside. Lunch on the day of the visit consisted of macaroni and cheese, mixed vegetables, blueberries and milk. The incorporation status of Royalteez Drop and Go Childcare, LLC was verified as current and active during the visit using the Secretary of State's website. A provisional license was issued to the program for the timeframe of 12-6-24 to 6-6-25. I monitored progress on completion of the stipulations in the Correction Action Plan as follows: Stipulation # 1 - Violations pertaining to staff/child ratio, discipline, required trainings and staff files were documented during the visit. Stipulation # 1 will be monitored during all visits conducted throughout the duration of the administrative action. Stipulation # 2 - Based on the date you received the action, you were required to contact the Partnership for Children of Johnston County to schedule the supervision training by 12-19-24. You emailed me on 12-19-24 to notify me that you contacted the Partnership for Children and that the training was scheduled for 1-6-25. Due to illness among the staff members and inclement weather, the training was re-scheduled several times. On 2-17-25, the training was conducted at the center, but not all staff members were in attendance. One staff member was on medical leave and has not returned to work; therefore, she will be excused from the training. The other staff member had car trouble that prevented her from attended; as we discussed, this stipulation cannot be met until this staff member has completed the training. Stipulation # 2 has not been met. Stipulation # 3 - Two weeks after the training for stipulation # 2 was completed, you were to submit written procedures pertaining to supervision. Even though the training has not been conducted, you submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 3 has been met. Stipulation # 4 - Your revised written procedures pertaining to staff/child ratio and staffing plan were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 4 has been met. Stipulation # 5 - Your revised discipline plan and procedures were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of the plan and procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. I received your revised discipline policy on 2-11-25. Stipulation # 5 has been met. Stipulation # 6 - Your written procedures regarding care for infants and one year old children was due by 1-9-25. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 6 has been met. Stipulation # 7 - Today's visit summary serves as written notification that items 3, 4, 5 and 6 have been met. A staff meeting must be conducted within one week, or by 3-13-25, to review the policies and procedures created for items 3 - 6. All staff must be present at this meeting. Following the meeting, please email me and include the date of the meeting and a list of all staff in attendance. Stipulation # 7 has not been met. Violation Number Comment Rule 904 Child was handled roughly. A staff member was observed lifting a one year old child by one arm. .1803(a)(1) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The administrator completed an ITS-SIDS training on 2-8-22; therefore, a new training was to be completed on or before 2-8-25. She completed a new ITS-SIDS training on 2-11-25. .1102(f) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. An annual evaluation was not on file for two staff members with hire dates of 3-14-23 and 4-24-23. 10A NCAC 09 .0514(f) 1756 Enhanced staff/child ratios and group sizes were not met. Eleven children, ages two to five, were present with one staff member in space 1. This exceeds the enhanced staff/child ratio of one to nine for two year old children. 10A NCAC 09 .2818 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Verification of completion of the training within the required timeframe was not available for one staff member with a hire date of 5-20-24. .1102(g) A violation was documented for failure to maintain compliance with enhanced staff/child ratios at all times. One of the staff members in space 1 was observed stepping out of the classroom to get a child's mat just before you delivered lunch to the classroom. Eleven children, ages two to five years of age, were present in the classroom at that time. When two year old children are present, a one to nine ratio must be maintained based on your agreement to meet enhanced ratios. I discussed my observations with you and asked that you remind the staff that stepping out of the classroom, even for a brief moment, left the classroom out of compliance. In this situation, you were available to either step in to the classroom to provide coverage or to get the mat for the staff member; however, she did not request that you do either. A violation was documented as a child in care was handled roughly. The staff member in space 3 was observed lifting a one year old child by his left arm. I spoke with this staff member regarding the reasons that children cannot be lifted by one arm, the possibility of injury and the ways in which children should be lifted. I recommended that you provide training to the staff member on the appropriate ways to lift children, specifically by using two hands on the trunk of their body or under both arms. Violations of staff/child ratio and discipline requirements are particularly serious as they directly impact the safety of the children while in your care and therefore must be corrected immediately. In addition, these types of violations have a greater negative impact on your compliance history. During your upcoming staff meeting, please place emphasis on the following: 1. The procedures you created for stipulation 4 pertaining to staff/child ratio, specifically item 3 - Procedures to inform administration when staff members need to attend to personal care needs or to complete duties/tasks outside of the classroom and item 9 - Consequences of staff members' non-compliance with procedures. 2. The procedures you created for stipulation 6 pertaining to care for infants and one year old children specifically item 2 - Procedures for safely handling infants and children to prevent injuries, including lifting and moving them and item 18 - Consequences of staff members' non-compliance with the plan. Please include verification of the information reviewed pertaining to these topics during the staff meeting in your compliance letter. A follow up visit may be conducted to monitor compliance with child care requirements. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 3-20-25. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 1/30/2025 Number Present: 13 Completed Date: 1/30/2025 Age: From 1 To 5 Total Minutes: 85 Time In: 10:35 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with the Corrective Action Plan included in the administrative action issued by DCDEE on 12-6-24. The administrative action and provisional license were observed posted in the lobby during the visit. I monitored the indoor environments for compliance with child care requirements. Staff/child ratios, supervision, capacity and use of space were monitored for compliance. The children were observed during free play and circle time activities. Lunch, which was served during the visit, consisted of macaroni and cheese, carrots, applesauce or pineapple and milk. A fire drill was documented as conducted on 1-3-25 at 10:00 am with an evacuation time of forty-three seconds. A lockdown drill was documented as conducted on 10-18-24 at 10:50 am. An outdoor inspection was documented as completed on 1-2-25. An approved fire inspection was completed on 12-19-24. A sanitation inspection was completed on 1-6-25 with four demerits and a superior classification. I monitored progress on completion of the stipulations in the Correction Action Plan as follows: Stipulation # 1 - Violations pertaining to general safety and emergency drills were documented during the visit. Stipulation # 1 will be monitored during all visits conducted throughout the duration of the administrative action. Stipulation # 2 - Based on the date you received the action, you were required to contact the Partnership for Children of Johnston County to schedule the supervision training by 12-19-24. You emailed me on 12-19-24 to notify me that you contacted the Partnership for Children and that the training was scheduled for 1-6-25. On 1-12-25, you notified me by email that the training was postponed due to weather and illness of staff members. During today's visit you stated that the training had not been conducted as an additional staff member was out due to illness. You stated that you thought that the training would be held on 2-6-25 if all staff members are available to attend. Please email the documentation required in this stipulation to me within three business days after the training. Stipulation # 2 has not been met. Stipulation # 3 - Two weeks after the training for stipulation # 2 was completed, you were to submit written procedures pertaining to supervision. Even though the training has not been conducted, you submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 3 has been met. Stipulation # 4 - Your revised written procedures pertaining to staff/child ratio and staffing plan were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 4 has been met. Stipulation # 5 - Your revised discipline plan and procedures were due by 12-26-24. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of the plan and procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. However, you did not include a copy of your revised Discipline Policy. Please submit this to me by 2-6-25. Stipulation # 5 has not been met. Stipulation # 6 - Your written procedures regarding care for infants and one year old children was due by 1-9-25. Due to illness, you were not able to meet this deadline. Additional time was provided for submission of these procedures, with a new due date of 1-16-25 provided to you. You submitted the procedures by email to me on 1-16-25. I reviewed the procedures and determined that all required information was included. Stipulation # 6 has been met. Stipulation # 7 - Today's visit summary serves as written notification that items 3, 4 and 6 have been met. Once you are notified that item 5 has been met, you will have one week to conduct a staff meeting to review these plans and procedures. All staff must be present at this meeting. Following the meeting, please email me and include the date of the meeting and a list of all staff in attendance. Stipulation # 7 has not been met. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One outlet in the eating area was not covered or in use. 10A NCAC 09 .0604(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A lockdown drill was last conducted on 10-18-24. Therefore, a new lockdown or shelter in place drill was due on or before 1-18-25. .0604(u);.0302(d)(8) Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violation was corrected. The written statement must be received no later than 2-13-25. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 12 Completed Date: 12/16/2024 Age: From 0 To 4 Total Minutes: 85 Time In: 10:45 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to review the administrative action issued by the Division of Child Development and Early Education on 12-6-24 and to monitor compliance with the Corrective Action Plan included in the action. The administrative action and provisional license were observed posted in the lobby during the visit. You stated that you received the administrative action on 12-12-24, that you did not have any questions and that you do not plan to file an appeal of the action. I monitored the indoor environments for compliance with child care requirements. Staff/child ratios, supervision, capacity and use of space were monitored for compliance. The children were observed during free play and circle time activities. Lunch, which was served during the visit, consisted of spaghetti-O's with meatballs, sweet peas, bananas and milk. One new staff member was hired since the 11-6-24 visit. This staff member's file was monitored during the visit. A fire drill was documented as conducted on 12-13-24 at 10:35 am with an evacuation time of fifty-eight seconds. A lockdown drill was documented as conducted on 10-18-24 at 10:50 am. . An approved fire inspection was completed on 12-15-23. A new inspection was due by 12-15-24; you stated that you contacted the local Fire Inspector and that he was scheduled to complete an inspection at the center by 12-19-24. Based on child care requirements an inspection must be completed annually. please email the completed inspection form to me upon completion to correct this violation. A sanitation inspection was completed on 7-1-24 with seven demerits and a superior classification. I monitored progress on completion of the stipulations in the Correction Action Plan as follows: Stipulation # 1 - A violation pertaining for not obtain an approved fire inspection annually was documented during the visit. Stipulation # 1 will be monitored during all visits conducted throughout the duration of the administrative action. Stipulation # 2 - Based on the date you received the action, you are required to contact the Partnership for Children of Johnston County to schedule the supervision training by 12-19-24. Please email me the date once scheduled. Stipulation # 2 has not been met. Stipulation # 3 - Two weeks after the training for stipulation # 2 has been completed, you must submit written procedures pertaining to supervision. Upon receipt of the procedures, I will contact you if revisions are needed and provide you with a new due date. If no revisions are needed, you will be notified in writing that this stipulation has been met. Stipulation # 3 has not been met. Stipulation # 4 - Your revised written procedures pertaining to staff/child ratio and staffing plan must be submitted by 12-26-24. Upon receipt of the procedures, I will contact you if revisions are needed and provide you with a new due date. If no revisions are needed, you will be notified in writing that this stipulation has been met. Stipulation # 4 has not been met. Stipulation # 5 - Your revised discipline plan must be submitted by 1-2-25. Upon receipt of the plan, I will contact you if revisions are needed and provide you with a new due date. If no revisions are needed, you will be notified in writing that this stipulation has been met. Stipulation # 5 has not been met. Stipulation # 6 - Your written procedures regarding care for infants and one year old children must be submitted by 1-9-25. Upon receipt of the plan, I will contact you if revisions are needed and provide you with a new due date. If no revisions are needed, you will be notified in writing that this stipulation has been met. Stipulation # 5 has not been met. Stipulation # 7 - I will notify you in writing once stipulations 3 - 6 have been met. At that time, you will have one week to conduct a staff meeting to review these plans and procedures. All staff must be present at this meeting. Following the meeting, please email me and include the date of the meeting and a list of all staff in attendance. Stipulation # 6 has not been met. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was last completed on 12-15-23; therefore, a new inspection was due on or before 12-15-24. 10A NCAC 09 .0304(a) At the time of the visit, two staff members were present in space 3 where a child less than twelve months of age was in care. While the new staff member has until 2-3-25 to complete the ITS-SIDS training, she cannot be left alone in a classroom where children less than twelve months of age are in care. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violation was corrected. The written statement must be received no later than 12-30-24. Compliance letters are best submitted via email. This will reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: 0924-134L Visit Date: 9/23/2024 Number Present: 16 Completed Date: 9/23/2024 Age: From 0 To 4 Total Minutes: 75 Time In: 10:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate allegations of non-compliance received by DCDEE on 9-10-24. The allegation was as follows: There is a concern related to sanitation and health. Parents were not informed that their children were exposed to a communicable illness. There is a concern of inadequate supervision. Providers were observed on their cell phones while on the playground. Upon arrival, you, the owner/administrator, were not present. You arrived at the facility during the visit. Prior to your arrival, I spoke with the teachers about communicable illnesses and supervision. Upon your arrival at the facility, I reviewed the allegations with you and gave you the opportunity to provide information. The following was determined based on observations made and information provided: You verified that a staff member was diagnosed with a communicable illness on 7-25-24. You stated that you notified the parents and other staff members of this diagnosis by text message on 7-25-24. During the visit, I reviewed the text message on your phone. Based on the information provided, the allegation pertaining to sanitation and health was not confirmed and a violation was not documented. I observed one staff member on the playground with a group of children during the visit. I did not observe the staff member on her phone while outside. She was observed interacting with them while they played. I did not observed any instances when the staff member was not adequately supervising the children. The following information pertaining to supervision was provided: - On more than one occasion, a child less than one year of age was left in the hallway outside of the classroom for infants and toddlers. On one occasion, this occurred at approximately 9:00 am on August 14, 2024. It was also reported that the staff members in this classroom placed this child in the hallway, unsupervised, on more than one occasion during naptime. It was reported that each time the child was placed in the hallway, it was because he would not stop crying. It was reported that the owner/administrator was made aware of the child being placed in the hallway unsupervised. - The staff members reported that on some days, no one is available to provide coverage for staff members to take a lunch break. It was reported that if staff members need to go to the kitchen to get their lunch or warm their lunch up, the children are left in the classroom unsupervised. Based on the information provided, the allegation pertaining to supervision was confirmed and a violation was documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On August 14, 2024, a child less than one year of age was left in the hallway, seated in a small infant seat, in the hallway between spaces 2 and 3. In addition, this same child was left unattended in the hallway during naptime on multiple occasions. Staff members reported leaving children unattended to warm up their lunch when a staff member was not available to cover their lunch break. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The date on the activity plan in space 1 was dated for 9-16-24 to 9-20-24. A new date of 9-24-24 to 9-27-24 was written over the top of the original date. GS 110-91(12); .0508(a) 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. A child less than one year of age who was visibly upset and crying was left alone in the hallway for an extended time; during this time, his needs were not met. .0511(b)(1) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The posted menu was dated for 9-16-24 to 9-20-24. 10A NCAC 09 .0901(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A child less than one year of age, who was visibly upset, was left alone in the hallway during naptime for the other children. Based on information provided, this was done by the staff because "he would not stop crying." G.S. 110-91(10) 904 Child was handled roughly. A staff member was observed picking up a one year old child by one arm. .1803(a)(1) 910 Children were disciplined by leaving them alone in a room separated from staff. A child less than one year of age was placed in the hallway, away from staff, as a form of discipline when he would not stop crying. .1803(a)(2) 1301 Center did not maintain a record of daily attendance. Attendance was not completed for the children in space 2 since 9-18-24. GS 110-91(9) A violation for failure to adequately supervise the children was documented based on information provided by the staff members. The situation described above regarding the child less than one year of age that was placed in the hallway unsupervised is extremely concerning for multiple reasons. Children should never be left alone. As we have discussed during previous visits, when children are not supervised, there is an increased risk for injury. Based on the information provided, this child was placed in the hallway as he would not stop crying. Young children communicate many of their needs through crying. In particular, children under one year of age do not have the ability to communicate their needs in any other way. By placing this child in the hallway, staff members failed to meet this child's needs. Child care requirements stipulate that caregivers respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. In addition, placing the child in the hallway because he was crying was not a developmentally appropriate response to his needs. Last, this child was disciplined by placing him in a room (hallway) separated from staff because he was crying. Child care requirements prohibit placing a child in a room separated from staff as a form of discipline. It was reported that you were made aware of this situation. Please be reminded that as a mandatory reporter, it was your responsibility to report these instances of inadequate supervision to DCDEE so that an investigation could be conducted. Open communication between you and I, and DCDEE as the licensing agency, is critical to a successful partnership. Our staff cannot be in your center each day and we depend on you as the owner/administrator to not only report to us when non-compliance with these types of requirements occur, but to also take action to prevent these types of situations in the future. In your compliance letter, please provide a detailed description on any steps taken to prevent reoccurrence after you were notified of these actions by the staff members in the classroom for infants and toddlers. Violations of supervision, discipline and nurture, care and treatment of children requirements are particularly serious as they directly impact the safety of the children while in care and must therefore be corrected immediately. These types of violations also have a greater impact on your compliance history. As we discussed during the visit, a minimum compliance history of 75% must be maintained to remain eligible for a star rated license. Your compliance history following the violations documented during today's visit was 76%. An administrative action, including a provisional license, may be issued if your compliance history drops to 74% or below. Confirmed allegations during a complaint visit may also lead to the issuance of an administrative action. You will be notified in writing if an administrative action is issued. During the visit, I observed a staff member in the classroom for infants and one year old children holding a one year old child up by one arm. This was discussed with you. It appeared that the staff member was holding the child's hand and he began kicking his feet and lifting them off of the floor. This type of behavior is typical of a one year old child, thus the staff members should anticipate this response and never pull on or pick up a child by one arm or hand. When picking up a child, staff should do so on the child's trunk, under their arms, with both hands to prevent injury to the child's wrist, elbow or shoulder. If a staff member wants to guide a child that is walking, placing their hand on the child's back to guide them would be a better option to holding/pulling on their hand. A violation was documented for a staff member handling a child in a rough manner. Please include a statement in your compliance letter detailing any steps taken to prevent reoccurrence, such as coaching/modeling the appropriate way to lift young children. During the 7-18-24, 8-1-24, 9-5-24 and again during today's visit, violations pertaining to attendance records and arrival/departure times were documented. As we discussed during the visit, it is important to maintain these records to meet child care requirements. More importantly, these records would critical in the event of an emergency that would require you and/or your staff to evacuate the facility, such as a fire or gas leak. If these records are not completed early each day, as required, and your staff must evacuate, the record of the children present would not be accurate. These records must be accurate so that staff can ensure all children that they are responsible for are accounted for in the event they must evacuate the building. At the time of today's visit, children from space 2 were present in space 1. Attendance for he children in space 2 had not been completed since 9-18-24. The staff member in space 1 did not have a record of the children from space 2 being present in her classroom. If an evacuation was necessary, she did not have a accurate list of the children in her care which may limit her ability to account for all children. I recommend that you discuss with the staff members the importance in completing these records as the children arrive to ensure they always have an accurate record of the children in their care. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 10-7-24. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: 0924-134L Visit Date: 9/23/2024 Number Present: 16 Completed Date: 9/23/2024 Age: From 0 To 4 Total Minutes: 75 Time In: 10:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate allegations of non-compliance received by DCDEE on 9-10-24. The allegation was as follows: There is a concern related to sanitation and health. Parents were not informed that their children were exposed to a communicable illness. There is a concern of inadequate supervision. Providers were observed on their cell phones while on the playground. Upon arrival, you, the owner/administrator, were not present. You arrived at the facility during the visit. Prior to your arrival, I spoke with the teachers about communicable illnesses and supervision. Upon your arrival at the facility, I reviewed the allegations with you and gave you the opportunity to provide information. The following was determined based on observations made and information provided: You verified that a staff member was diagnosed with a communicable illness on 7-25-24. You stated that you notified the parents and other staff members of this diagnosis by text message on 7-25-24. During the visit, I reviewed the text message on your phone. Based on the information provided, the allegation pertaining to sanitation and health was not confirmed and a violation was not documented. I observed one staff member on the playground with a group of children during the visit. I did not observe the staff member on her phone while outside. She was observed interacting with them while they played. I did not observed any instances when the staff member was not adequately supervising the children. The following information pertaining to supervision was provided: - On more than one occasion, a child less than one year of age was left in the hallway outside of the classroom for infants and toddlers. On one occasion, this occurred at approximately 9:00 am on August 14, 2024. It was also reported that the staff members in this classroom placed this child in the hallway, unsupervised, on more than one occasion during naptime. It was reported that each time the child was placed in the hallway, it was because he would not stop crying. It was reported that the owner/administrator was made aware of the child being placed in the hallway unsupervised. - The staff members reported that on some days, no one is available to provide coverage for staff members to take a lunch break. It was reported that if staff members need to go to the kitchen to get their lunch or warm their lunch up, the children are left in the classroom unsupervised. Based on the information provided, the allegation pertaining to supervision was confirmed and a violation was documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On August 14, 2024, a child less than one year of age was left in the hallway, seated in a small infant seat, in the hallway between spaces 2 and 3. In addition, this same child was left unattended in the hallway during naptime on multiple occasions. Staff members reported leaving children unattended to warm up their lunch when a staff member was not available to cover their lunch break. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The date on the activity plan in space 1 was dated for 9-16-24 to 9-20-24. A new date of 9-24-24 to 9-27-24 was written over the top of the original date. GS 110-91(12); .0508(a) 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. A child less than one year of age who was visibly upset and crying was left alone in the hallway for an extended time; during this time, his needs were not met. .0511(b)(1) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The posted menu was dated for 9-16-24 to 9-20-24. 10A NCAC 09 .0901(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A child less than one year of age, who was visibly upset, was left alone in the hallway during naptime for the other children. Based on information provided, this was done by the staff because "he would not stop crying." G.S. 110-91(10) 904 Child was handled roughly. A staff member was observed picking up a one year old child by one arm. .1803(a)(1) 910 Children were disciplined by leaving them alone in a room separated from staff. A child less than one year of age was placed in the hallway, away from staff, as a form of discipline when he would not stop crying. .1803(a)(2) 1301 Center did not maintain a record of daily attendance. Attendance was not completed for the children in space 2 since 9-18-24. GS 110-91(9) A violation for failure to adequately supervise the children was documented based on information provided by the staff members. The situation described above regarding the child less than one year of age that was placed in the hallway unsupervised is extremely concerning for multiple reasons. Children should never be left alone. As we have discussed during previous visits, when children are not supervised, there is an increased risk for injury. Based on the information provided, this child was placed in the hallway as he would not stop crying. Young children communicate many of their needs through crying. In particular, children under one year of age do not have the ability to communicate their needs in any other way. By placing this child in the hallway, staff members failed to meet this child's needs. Child care requirements stipulate that caregivers respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. In addition, placing the child in the hallway because he was crying was not a developmentally appropriate response to his needs. Last, this child was disciplined by placing him in a room (hallway) separated from staff because he was crying. Child care requirements prohibit placing a child in a room separated from staff as a form of discipline. It was reported that you were made aware of this situation. Please be reminded that as a mandatory reporter, it was your responsibility to report these instances of inadequate supervision to DCDEE so that an investigation could be conducted. Open communication between you and I, and DCDEE as the licensing agency, is critical to a successful partnership. Our staff cannot be in your center each day and we depend on you as the owner/administrator to not only report to us when non-compliance with these types of requirements occur, but to also take action to prevent these types of situations in the future. In your compliance letter, please provide a detailed description on any steps taken to prevent reoccurrence after you were notified of these actions by the staff members in the classroom for infants and toddlers. Violations of supervision, discipline and nurture, care and treatment of children requirements are particularly serious as they directly impact the safety of the children while in care and must therefore be corrected immediately. These types of violations also have a greater impact on your compliance history. As we discussed during the visit, a minimum compliance history of 75% must be maintained to remain eligible for a star rated license. Your compliance history following the violations documented during today's visit was 76%. An administrative action, including a provisional license, may be issued if your compliance history drops to 74% or below. Confirmed allegations during a complaint visit may also lead to the issuance of an administrative action. You will be notified in writing if an administrative action is issued. During the visit, I observed a staff member in the classroom for infants and one year old children holding a one year old child up by one arm. This was discussed with you. It appeared that the staff member was holding the child's hand and he began kicking his feet and lifting them off of the floor. This type of behavior is typical of a one year old child, thus the staff members should anticipate this response and never pull on or pick up a child by one arm or hand. When picking up a child, staff should do so on the child's trunk, under their arms, with both hands to prevent injury to the child's wrist, elbow or shoulder. If a staff member wants to guide a child that is walking, placing their hand on the child's back to guide them would be a better option to holding/pulling on their hand. A violation was documented for a staff member handling a child in a rough manner. Please include a statement in your compliance letter detailing any steps taken to prevent reoccurrence, such as coaching/modeling the appropriate way to lift young children. During the 7-18-24, 8-1-24, 9-5-24 and again during today's visit, violations pertaining to attendance records and arrival/departure times were documented. As we discussed during the visit, it is important to maintain these records to meet child care requirements. More importantly, these records would critical in the event of an emergency that would require you and/or your staff to evacuate the facility, such as a fire or gas leak. If these records are not completed early each day, as required, and your staff must evacuate, the record of the children present would not be accurate. These records must be accurate so that staff can ensure all children that they are responsible for are accounted for in the event they must evacuate the building. At the time of today's visit, children from space 2 were present in space 1. Attendance for he children in space 2 had not been completed since 9-18-24. The staff member in space 1 did not have a record of the children from space 2 being present in her classroom. If an evacuation was necessary, she did not have a accurate list of the children in her care which may limit her ability to account for all children. I recommend that you discuss with the staff members the importance in completing these records as the children arrive to ensure they always have an accurate record of the children in their care. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 10-7-24. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: 0924-134L Visit Date: 9/23/2024 Number Present: 16 Completed Date: 9/23/2024 Age: From 0 To 4 Total Minutes: 75 Time In: 10:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate allegations of non-compliance received by DCDEE on 9-10-24. The allegation was as follows: There is a concern related to sanitation and health. Parents were not informed that their children were exposed to a communicable illness. There is a concern of inadequate supervision. Providers were observed on their cell phones while on the playground. Upon arrival, you, the owner/administrator, were not present. You arrived at the facility during the visit. Prior to your arrival, I spoke with the teachers about communicable illnesses and supervision. Upon your arrival at the facility, I reviewed the allegations with you and gave you the opportunity to provide information. The following was determined based on observations made and information provided: You verified that a staff member was diagnosed with a communicable illness on 7-25-24. You stated that you notified the parents and other staff members of this diagnosis by text message on 7-25-24. During the visit, I reviewed the text message on your phone. Based on the information provided, the allegation pertaining to sanitation and health was not confirmed and a violation was not documented. I observed one staff member on the playground with a group of children during the visit. I did not observe the staff member on her phone while outside. She was observed interacting with them while they played. I did not observed any instances when the staff member was not adequately supervising the children. The following information pertaining to supervision was provided: - On more than one occasion, a child less than one year of age was left in the hallway outside of the classroom for infants and toddlers. On one occasion, this occurred at approximately 9:00 am on August 14, 2024. It was also reported that the staff members in this classroom placed this child in the hallway, unsupervised, on more than one occasion during naptime. It was reported that each time the child was placed in the hallway, it was because he would not stop crying. It was reported that the owner/administrator was made aware of the child being placed in the hallway unsupervised. - The staff members reported that on some days, no one is available to provide coverage for staff members to take a lunch break. It was reported that if staff members need to go to the kitchen to get their lunch or warm their lunch up, the children are left in the classroom unsupervised. Based on the information provided, the allegation pertaining to supervision was confirmed and a violation was documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On August 14, 2024, a child less than one year of age was left in the hallway, seated in a small infant seat, in the hallway between spaces 2 and 3. In addition, this same child was left unattended in the hallway during naptime on multiple occasions. Staff members reported leaving children unattended to warm up their lunch when a staff member was not available to cover their lunch break. .1801(a)(1-5) 428 A current activity plan was not posted for each group of children for reference. The date on the activity plan in space 1 was dated for 9-16-24 to 9-20-24. A new date of 9-24-24 to 9-27-24 was written over the top of the original date. GS 110-91(12); .0508(a) 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. A child less than one year of age who was visibly upset and crying was left alone in the hallway for an extended time; during this time, his needs were not met. .0511(b)(1) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. The posted menu was dated for 9-16-24 to 9-20-24. 10A NCAC 09 .0901(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A child less than one year of age, who was visibly upset, was left alone in the hallway during naptime for the other children. Based on information provided, this was done by the staff because "he would not stop crying." G.S. 110-91(10) 904 Child was handled roughly. A staff member was observed picking up a one year old child by one arm. .1803(a)(1) 910 Children were disciplined by leaving them alone in a room separated from staff. A child less than one year of age was placed in the hallway, away from staff, as a form of discipline when he would not stop crying. .1803(a)(2) 1301 Center did not maintain a record of daily attendance. Attendance was not completed for the children in space 2 since 9-18-24. GS 110-91(9) A violation for failure to adequately supervise the children was documented based on information provided by the staff members. The situation described above regarding the child less than one year of age that was placed in the hallway unsupervised is extremely concerning for multiple reasons. Children should never be left alone. As we have discussed during previous visits, when children are not supervised, there is an increased risk for injury. Based on the information provided, this child was placed in the hallway as he would not stop crying. Young children communicate many of their needs through crying. In particular, children under one year of age do not have the ability to communicate their needs in any other way. By placing this child in the hallway, staff members failed to meet this child's needs. Child care requirements stipulate that caregivers respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. In addition, placing the child in the hallway because he was crying was not a developmentally appropriate response to his needs. Last, this child was disciplined by placing him in a room (hallway) separated from staff because he was crying. Child care requirements prohibit placing a child in a room separated from staff as a form of discipline. It was reported that you were made aware of this situation. Please be reminded that as a mandatory reporter, it was your responsibility to report these instances of inadequate supervision to DCDEE so that an investigation could be conducted. Open communication between you and I, and DCDEE as the licensing agency, is critical to a successful partnership. Our staff cannot be in your center each day and we depend on you as the owner/administrator to not only report to us when non-compliance with these types of requirements occur, but to also take action to prevent these types of situations in the future. In your compliance letter, please provide a detailed description on any steps taken to prevent reoccurrence after you were notified of these actions by the staff members in the classroom for infants and toddlers. Violations of supervision, discipline and nurture, care and treatment of children requirements are particularly serious as they directly impact the safety of the children while in care and must therefore be corrected immediately. These types of violations also have a greater impact on your compliance history. As we discussed during the visit, a minimum compliance history of 75% must be maintained to remain eligible for a star rated license. Your compliance history following the violations documented during today's visit was 76%. An administrative action, including a provisional license, may be issued if your compliance history drops to 74% or below. Confirmed allegations during a complaint visit may also lead to the issuance of an administrative action. You will be notified in writing if an administrative action is issued. During the visit, I observed a staff member in the classroom for infants and one year old children holding a one year old child up by one arm. This was discussed with you. It appeared that the staff member was holding the child's hand and he began kicking his feet and lifting them off of the floor. This type of behavior is typical of a one year old child, thus the staff members should anticipate this response and never pull on or pick up a child by one arm or hand. When picking up a child, staff should do so on the child's trunk, under their arms, with both hands to prevent injury to the child's wrist, elbow or shoulder. If a staff member wants to guide a child that is walking, placing their hand on the child's back to guide them would be a better option to holding/pulling on their hand. A violation was documented for a staff member handling a child in a rough manner. Please include a statement in your compliance letter detailing any steps taken to prevent reoccurrence, such as coaching/modeling the appropriate way to lift young children. During the 7-18-24, 8-1-24, 9-5-24 and again during today's visit, violations pertaining to attendance records and arrival/departure times were documented. As we discussed during the visit, it is important to maintain these records to meet child care requirements. More importantly, these records would critical in the event of an emergency that would require you and/or your staff to evacuate the facility, such as a fire or gas leak. If these records are not completed early each day, as required, and your staff must evacuate, the record of the children present would not be accurate. These records must be accurate so that staff can ensure all children that they are responsible for are accounted for in the event they must evacuate the building. At the time of today's visit, children from space 2 were present in space 1. Attendance for he children in space 2 had not been completed since 9-18-24. The staff member in space 1 did not have a record of the children from space 2 being present in her classroom. If an evacuation was necessary, she did not have a accurate list of the children in her care which may limit her ability to account for all children. I recommend that you discuss with the staff members the importance in completing these records as the children arrive to ensure they always have an accurate record of the children in their care. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. I explained that you have access to the on-line version of the Child Care Rule Book, as well as a hard copy of the rules. I recommended that you visit the Division of Child Development's website (www.ncchildcare.nc.gov) on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Please send me a written statement describing how and when the above violations were corrected. The written statement must be received no later than 10-7-24. Please note that if your letter is mailed, a hand written signature is required. As an alternative, compliance letters can now be submitted via email. I recommend emailing your letter to reduce the time needed to ensure my receipt of your information; however, if you do not have access to email, please ensure that your letter is mailed in a timely fashion and that you allow for any possible delays in the mail service. Compliance letters are required if there are violations that cannot be corrected during the visit. The two week timeframe is established to allow time for submission of the letter or email. This deadline must be met or a follow up visit may be conducted. Please ensure that all items are fully addressed in your compliance letters. Failure to address all items may also lead to a follow up visit. If you are not able to fully correct an item or items prior to the submission deadline, you will need to contact me by email, giving a detailed explanation of why the violation had not been corrected and identifying a date by which the item will be corrected. This will allow me to request an extension on items that have not been corrected. For example, if a staff member needs to complete ITS-SIDS to correct a violation and the training is not available until after the submission deadline, please register the staff member for the training and then email me with the date of the training. An extension would then be requested to allow time for the staff member to complete the training and for you to submit verification to me by email. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 17 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 95 Time In: 10:05 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to conduct a follow up to the 8-1-24 complaint follow up visit. During the visit staff/child ratio, capacity, use of space and permit restrictions were monitored. Limited monitoring of other child care requirements was completed. The children were observed participating in free play activities. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. During the visit, the items that were documented during the 8-1-24 visit were monitored for compliance: Item # 125 - Arrival times was not recorded for one child. Therefore an additional violation was documented. Item # 1301 - Attendance records for the day off the visit were not completed for the group of children in space 3. An additional violation was documented. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival time was not recorded for one child. 10A NCAC 09 .0302(d)(4) 871 Center staff did not comply with the safe sleep policy. A child less than one year of age was observed sleeping in a rocking seat. 10A NCAC 09 .0606(a) 1301 Center did not maintain a record of daily attendance. Attendance was not recorded for the day of the visit in space 3. GS 110-91(9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Gatorade was observed on the teacher's desk in space 1. .0901(i) As we discussed during the 7-18-24 complaint visit, the issuance of an administrative action must be considered following a visit during which allegations are confirmed. Three allegations were confirmed during the 7-18-24 visit. You will be notified by mail if an administrative action is issued. Until a determination has been made, visits will be conducted every four to six weeks. If an action is issued, visits will continue throughout the duration of the action. Please contact me if you have questions regarding the administrative action process. All violations were corrected during the visit; therefore, a compliance letter was not required as a follow up to the visit. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 17 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 95 Time In: 10:05 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to conduct a follow up to the 8-1-24 complaint follow up visit. During the visit staff/child ratio, capacity, use of space and permit restrictions were monitored. Limited monitoring of other child care requirements was completed. The children were observed participating in free play activities. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. During the visit, the items that were documented during the 8-1-24 visit were monitored for compliance: Item # 125 - Arrival times was not recorded for one child. Therefore an additional violation was documented. Item # 1301 - Attendance records for the day off the visit were not completed for the group of children in space 3. An additional violation was documented. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival time was not recorded for one child. 10A NCAC 09 .0302(d)(4) 871 Center staff did not comply with the safe sleep policy. A child less than one year of age was observed sleeping in a rocking seat. 10A NCAC 09 .0606(a) 1301 Center did not maintain a record of daily attendance. Attendance was not recorded for the day of the visit in space 3. GS 110-91(9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Gatorade was observed on the teacher's desk in space 1. .0901(i) As we discussed during the 7-18-24 complaint visit, the issuance of an administrative action must be considered following a visit during which allegations are confirmed. Three allegations were confirmed during the 7-18-24 visit. You will be notified by mail if an administrative action is issued. Until a determination has been made, visits will be conducted every four to six weeks. If an action is issued, visits will continue throughout the duration of the action. Please contact me if you have questions regarding the administrative action process. All violations were corrected during the visit; therefore, a compliance letter was not required as a follow up to the visit. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: ROYALTEEZ DROP AND GO CHILDCARE LLC Facility ID: 51000921 Consultant: LEIGH MCKENZIE-LEE Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 17 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 95 Time In: 10:05 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to conduct a follow up to the 8-1-24 complaint follow up visit. During the visit staff/child ratio, capacity, use of space and permit restrictions were monitored. Limited monitoring of other child care requirements was completed. The children were observed participating in free play activities. Lunch on the day of the visit consisted of macaroni and cheese, carrots, pineapple and milk. During the visit, the items that were documented during the 8-1-24 visit were monitored for compliance: Item # 125 - Arrival times was not recorded for one child. Therefore an additional violation was documented. Item # 1301 - Attendance records for the day off the visit were not completed for the group of children in space 3. An additional violation was documented. Violation Number Comment Rule 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Arrival time was not recorded for one child. 10A NCAC 09 .0302(d)(4) 871 Center staff did not comply with the safe sleep policy. A child less than one year of age was observed sleeping in a rocking seat. 10A NCAC 09 .0606(a) 1301 Center did not maintain a record of daily attendance. Attendance was not recorded for the day of the visit in space 3. GS 110-91(9) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Gatorade was observed on the teacher's desk in space 1. .0901(i) As we discussed during the 7-18-24 complaint visit, the issuance of an administrative action must be considered following a visit during which allegations are confirmed. Three allegations were confirmed during the 7-18-24 visit. You will be notified by mail if an administrative action is issued. Until a determination has been made, visits will be conducted every four to six weeks. If an action is issued, visits will continue throughout the duration of the action. Please contact me if you have questions regarding the administrative action process. All violations were corrected during the visit; therefore, a compliance letter was not required as a follow up to the visit. Please contact me at 919-819-9301 or at leigh.mckenzie-lee@dhhs.nc.gov if I can be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times