Everbrook Academy

10A NCAC 09 .0901 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: TERAESA LEAK Operation Type: Center Case Number: 0626-324L Visit Date: 7/1/2026 Number Present: 51 Completed Date: 7/1/2026 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable child care requirements following a complaint report alleging non-compliance of the Child Care Requirements, received by the Division of Child Development and Early Education on June 25, 2026. Patricia Robinson, Child Care Consultant, accompanied me during today’s visit. Upon our arrival, we were greeted by the administrator, C. Kizer. Limited monitoring of the child care requirements occurred during today’s visit. The license was not posted. We were accompanied by Ms. Kizer as we completed a general walk-through of the indoor and outdoor environments, including the kitchen. A total of 51 children were present during today’s visit. The children were observed during free play, teacher directed activities, and completing routine care tasks. Today’s meal was not in compliance with the meal pattern requirements. The allegations are as follows: There are concerns that staff/child ratios are not followed. There is a concern that children are not treated in a nurturing way and in keeping with the children’s developmental needs. There are concerns that nutrition and meal pattern requirements are not followed. There is a concern that medical action plans are not followed. The allegations were reviewed with the administrator, and she was given an opportunity to provide her perspective. We also reviewed three (3) staff files, one (1) children’s record and program records. Ms. Kizer stated that the facility is experiencing some staffing issues at the facility and she was working hard to recruit additional staff. During today’s visit, two new hires were observed completing onboarding training. Staff/child ratios were in compliance during today’s visit, however in the space designated for infants, nine (9) infants were observed. The total space capacity for that classroom is eight (8). When I asked Ms. Kizer why the number of children exceeded the space capacity, she replied that the facility was meeting state ratios for the day. In stated that staff/child ratios cannot fluctuate from day to day, and space capacity requirements must be maintained at all times. Next, we observed teacher interactions and one teacher was heard using a loud tone with the children. I explained to Ms. Kizer that while the tone bordered on the line of being harsh, her tone was certainly elevated and should be addressed with the teacher to ensure that her delivery is appropriate for the ages of children in care. I then inquired about the facility’s policy on allergies. Ms. Kizer stated that she recently conducted an internal audit of children and program records and that during the audit, she came across an Epi pen for an enrolled child along with documents regarding the child’s allergies. Ms. Kizer stated that after she reviewed the documents, she realized that it was the wrong documentation on file, specifically the form authorizing the facility to administer medication. Ms. Kizer showed me a copy of the form, and the parents had signed the form that authorizes the facility to apply topical ointments versus authorization to administer allergy medication. I then observed the child’s medical action plan and there were discrepancies on the medical action plan regarding the specific allergy for the child. The plan was also not completed and/or signed by a physician. Ms. Kizer explained that because of the discrepancies and incomplete information, she contacted the parent asking for accurate, and updated information. Ms. Kizer also stated that she requested that the parent complete the severe allergy packet which includes the facility’s Policy for Administering Emergency Medication, the Medical Action Plan, the Food Allergy Action Plan, which is required to be signed by both the child’s parent and physician, the Food Allergy and Emergency Care Plan and Authorization for Emergency Care of Children with Severe Allergies. Ms. Kizer stated that despite repeated requests, the parents either never completed the packet, or did not return it. During today’s visit, I observed conflicting information regarding the child’s specific allergies on forms that were signed by the child’s parents. So, while the medical action plan was on file along with an authorization form, the documents were either incorrect or incomplete making it difficult for the facility to determine the appropriate steps in the event of an allergic reaction. Ms. Kizer went on to state that accommodations are always made for any child with a known allergy but she is required to follow both state regulations as well as those outlined in the corporations policy. That includes having each parent complete the Food Allergy Accommodation Plan to ensure that any outside food aligns with the facility’s nut-free environment. Finally, today’s menu read that today’s lunch consisted of taco, pinto beans, oranges and organic milk. Lunch for the following day consisted of vegan crumbles, rice, fruit and organic milk. Another day reflected cornbread and water for the PM snack. I explained to Ms. Kizer that the posted menus are not in compliance with the Meal Pattern requirements and must list all required components for each meal. I also recommended that the menu include alternatives for those children with allergies and/or dietary restrictions. Based on observations and statements made by staff, the allegations regarding staff/child ratios, the nurture, treatment, and care, of children and medical action plans not being followed are UNCONFIRMED. However, the allegation regarding nutrition and meal pattern requirements is CONFIRMED. The following violations were documented during today's visit: Violation Number Comment Rule 201 A room was occupied by more children than the space allowed at 25-sq. ft. of floor space per child. Nine children occupied space 143 when the space only allowed for eight children. GS 110-91(6); .1401(f) 428 A current activity plan was not posted for each group of children for reference. In space 128, the activity plan was dated for June 22-26, 2026. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Meals and snacks for the week of June 29, 2026 were missing one or more meal components for lunch and snack. 10A NCAC 09 .0901(a) 511 Foods and beverages with little or no nutritional value were available often and not just for special occasions. Water was served for each snack during the week of June 29, 2026 instead of the required components. .0901(i) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff person with a hire date of December 1, 2025 has not successfully completed First Aid training as required by the rule. .1102(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff person did not have a signed acknowledgement on file indicating the the SBS/AHT policy had been reviewed prior to providing care. .0608(d)(1-4) 9999 A violation was found for which there is no item number. Several bags of pre-packaged cereal and pasta were not stored in resealable bags or tightly covered containers after being opened. This a violation of 15A NCAC 18A. 2806(a). All violations must be corrected immediately. Within two (2) weeks, please submit a compliance letter outlining how all violations have been corrected and how compliance will be maintained in the future. In your letter, please include your facility name, ID number and each item number. The letter must be submitted and/or received no later than July 15, 2026. You may submit the letter to me at Teraesa.Leak@dhhs.nc.gov. If you choose to mail the letter, please ensure that it is postmarked by the imposed deadline. All correspondence should be mailed to PO Box 40493~Raleigh, NC 27629. TECHNICAL ASSISTANCE/CONSULTATION: During today’s visit, a violation for exceeding space capacity was documented. Due to the nature of the violation, a return visit will occur in the near future to monitor for ongoing compliance. You are currently operating with a one-star license and are required to meet minimum requirements. The minimum space capacity requires that there be 25 square feet of floor space per child. Exceeding the space capacity directly impacts the health and safety of children. Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. While this requirement was in compliance during today’s visit, Meal Pattern requirements were not. We discussed the utilization of the Nutrition Opt-out form. The facility can utilize the form for any enrolled child, regardless of an allergy. I stated that once a parent signs an Opt-out form, the parents are responsible for all meals, snacks and beverages. I also stressed that any enrolled child with an allergy, the facility must make accommodation and that the accommodation must comply with the Meal Pattern requirements. If an Opt-out form is not utilized, and children bring their own food for meals or snacks to the center, the following must be met: if the food does not meet the nutritional requirements, the center must provide additional food necessary to meet those requirements. During today’s visit, I reviewed the menu for the week and the meals for Monday, Wednesday and Friday did not list the required components for lunch. On Monday, the menu did not list the whole grain and did not identify the meat/meat alternative. On Monday, the whole grain was not listed and on Thursday an additional fruit or vegetable was not listed. Snacks for Monday-Friday were missing one or more components. Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA). Breakfast must contain milk, fruit/vegetable, and grain. Lunch must contain all components which consist of milk, meat/meat alternate, vegetable, fruit, and grain. Please note that instead of serving one fruit and one vegetable during lunch, you may instead serve two fruits or two vegetables. Finally, the afternoon snack must list and include two of the following five components: milk, fruit, vegetable, grain, or meat/meat alternate. For children aged 12-23 months, unflavored whole milk shall be served. For children 24 months through five years, unflavored skim or low-fat milk shall be served. You may serve unflavored, skim milk, unflavored low-fat milk, or flavored skim milk for children six years and older. 100% fruit juice may be served to children but must be limited to 6 ounces per day and not during a meal where milk is required. Drinking water shall be freely available to children of all ages. Upon arrival to the facility, I observed that the facility's expired Temporary License was posted. Ms. Kizer stated that the one star license never arrived in the mail. During today's visit, I verified that the one star license was keyed into the Regulatory system on June 4, 2026 with an effective date of June 8, 2026, therefore a violation was not documented. I printed a copy of the permit and instructed Ms. Kizer to post it until the new permit arrives in the mail. Please notify me if you do not receive it. I stated to Ms. Kizer that the DCDEE is here to help and can provide additional technical assistance by way of a Rules Review for her and the staff. Please contact me to discuss a time to arrange the training. Thank you for your time today. For questions regarding today’s visit, feel free to email me at Teraesa.Leak@dhhs.nc.gov or you may reach me by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: TERAESA LEAK Operation Type: Center Case Number: 0626-324L Visit Date: 7/1/2026 Number Present: 51 Completed Date: 7/1/2026 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor applicable child care requirements following a complaint report alleging non-compliance of the Child Care Requirements, received by the Division of Child Development and Early Education on June 25, 2026. Patricia Robinson, Child Care Consultant, accompanied me during today’s visit. Upon our arrival, we were greeted by the administrator, C. Kizer. Limited monitoring of the child care requirements occurred during today’s visit. The license was not posted. We were accompanied by Ms. Kizer as we completed a general walk-through of the indoor and outdoor environments, including the kitchen. A total of 51 children were present during today’s visit. The children were observed during free play, teacher directed activities, and completing routine care tasks. Today’s meal was not in compliance with the meal pattern requirements. The allegations are as follows: There are concerns that staff/child ratios are not followed. There is a concern that children are not treated in a nurturing way and in keeping with the children’s developmental needs. There are concerns that nutrition and meal pattern requirements are not followed. There is a concern that medical action plans are not followed. The allegations were reviewed with the administrator, and she was given an opportunity to provide her perspective. We also reviewed three (3) staff files, one (1) children’s record and program records. Ms. Kizer stated that the facility is experiencing some staffing issues at the facility and she was working hard to recruit additional staff. During today’s visit, two new hires were observed completing onboarding training. Staff/child ratios were in compliance during today’s visit, however in the space designated for infants, nine (9) infants were observed. The total space capacity for that classroom is eight (8). When I asked Ms. Kizer why the number of children exceeded the space capacity, she replied that the facility was meeting state ratios for the day. In stated that staff/child ratios cannot fluctuate from day to day, and space capacity requirements must be maintained at all times. Next, we observed teacher interactions and one teacher was heard using a loud tone with the children. I explained to Ms. Kizer that while the tone bordered on the line of being harsh, her tone was certainly elevated and should be addressed with the teacher to ensure that her delivery is appropriate for the ages of children in care. I then inquired about the facility’s policy on allergies. Ms. Kizer stated that she recently conducted an internal audit of children and program records and that during the audit, she came across an Epi pen for an enrolled child along with documents regarding the child’s allergies. Ms. Kizer stated that after she reviewed the documents, she realized that it was the wrong documentation on file, specifically the form authorizing the facility to administer medication. Ms. Kizer showed me a copy of the form, and the parents had signed the form that authorizes the facility to apply topical ointments versus authorization to administer allergy medication. I then observed the child’s medical action plan and there were discrepancies on the medical action plan regarding the specific allergy for the child. The plan was also not completed and/or signed by a physician. Ms. Kizer explained that because of the discrepancies and incomplete information, she contacted the parent asking for accurate, and updated information. Ms. Kizer also stated that she requested that the parent complete the severe allergy packet which includes the facility’s Policy for Administering Emergency Medication, the Medical Action Plan, the Food Allergy Action Plan, which is required to be signed by both the child’s parent and physician, the Food Allergy and Emergency Care Plan and Authorization for Emergency Care of Children with Severe Allergies. Ms. Kizer stated that despite repeated requests, the parents either never completed the packet, or did not return it. During today’s visit, I observed conflicting information regarding the child’s specific allergies on forms that were signed by the child’s parents. So, while the medical action plan was on file along with an authorization form, the documents were either incorrect or incomplete making it difficult for the facility to determine the appropriate steps in the event of an allergic reaction. Ms. Kizer went on to state that accommodations are always made for any child with a known allergy but she is required to follow both state regulations as well as those outlined in the corporations policy. That includes having each parent complete the Food Allergy Accommodation Plan to ensure that any outside food aligns with the facility’s nut-free environment. Finally, today’s menu read that today’s lunch consisted of taco, pinto beans, oranges and organic milk. Lunch for the following day consisted of vegan crumbles, rice, fruit and organic milk. Another day reflected cornbread and water for the PM snack. I explained to Ms. Kizer that the posted menus are not in compliance with the Meal Pattern requirements and must list all required components for each meal. I also recommended that the menu include alternatives for those children with allergies and/or dietary restrictions. Based on observations and statements made by staff, the allegations regarding staff/child ratios, the nurture, treatment, and care, of children and medical action plans not being followed are UNCONFIRMED. However, the allegation regarding nutrition and meal pattern requirements is CONFIRMED. The following violations were documented during today's visit: Violation Number Comment Rule 201 A room was occupied by more children than the space allowed at 25-sq. ft. of floor space per child. Nine children occupied space 143 when the space only allowed for eight children. GS 110-91(6); .1401(f) 428 A current activity plan was not posted for each group of children for reference. In space 128, the activity plan was dated for June 22-26, 2026. GS 110-91(12); .0508(a) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Meals and snacks for the week of June 29, 2026 were missing one or more meal components for lunch and snack. 10A NCAC 09 .0901(a) 511 Foods and beverages with little or no nutritional value were available often and not just for special occasions. Water was served for each snack during the week of June 29, 2026 instead of the required components. .0901(i) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff person with a hire date of December 1, 2025 has not successfully completed First Aid training as required by the rule. .1102(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One staff person did not have a signed acknowledgement on file indicating the the SBS/AHT policy had been reviewed prior to providing care. .0608(d)(1-4) 9999 A violation was found for which there is no item number. Several bags of pre-packaged cereal and pasta were not stored in resealable bags or tightly covered containers after being opened. This a violation of 15A NCAC 18A. 2806(a). All violations must be corrected immediately. Within two (2) weeks, please submit a compliance letter outlining how all violations have been corrected and how compliance will be maintained in the future. In your letter, please include your facility name, ID number and each item number. The letter must be submitted and/or received no later than July 15, 2026. You may submit the letter to me at Teraesa.Leak@dhhs.nc.gov. If you choose to mail the letter, please ensure that it is postmarked by the imposed deadline. All correspondence should be mailed to PO Box 40493~Raleigh, NC 27629. TECHNICAL ASSISTANCE/CONSULTATION: During today’s visit, a violation for exceeding space capacity was documented. Due to the nature of the violation, a return visit will occur in the near future to monitor for ongoing compliance. You are currently operating with a one-star license and are required to meet minimum requirements. The minimum space capacity requires that there be 25 square feet of floor space per child. Exceeding the space capacity directly impacts the health and safety of children. Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. While this requirement was in compliance during today’s visit, Meal Pattern requirements were not. We discussed the utilization of the Nutrition Opt-out form. The facility can utilize the form for any enrolled child, regardless of an allergy. I stated that once a parent signs an Opt-out form, the parents are responsible for all meals, snacks and beverages. I also stressed that any enrolled child with an allergy, the facility must make accommodation and that the accommodation must comply with the Meal Pattern requirements. If an Opt-out form is not utilized, and children bring their own food for meals or snacks to the center, the following must be met: if the food does not meet the nutritional requirements, the center must provide additional food necessary to meet those requirements. During today’s visit, I reviewed the menu for the week and the meals for Monday, Wednesday and Friday did not list the required components for lunch. On Monday, the menu did not list the whole grain and did not identify the meat/meat alternative. On Monday, the whole grain was not listed and on Thursday an additional fruit or vegetable was not listed. Snacks for Monday-Friday were missing one or more components. Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA). Breakfast must contain milk, fruit/vegetable, and grain. Lunch must contain all components which consist of milk, meat/meat alternate, vegetable, fruit, and grain. Please note that instead of serving one fruit and one vegetable during lunch, you may instead serve two fruits or two vegetables. Finally, the afternoon snack must list and include two of the following five components: milk, fruit, vegetable, grain, or meat/meat alternate. For children aged 12-23 months, unflavored whole milk shall be served. For children 24 months through five years, unflavored skim or low-fat milk shall be served. You may serve unflavored, skim milk, unflavored low-fat milk, or flavored skim milk for children six years and older. 100% fruit juice may be served to children but must be limited to 6 ounces per day and not during a meal where milk is required. Drinking water shall be freely available to children of all ages. Upon arrival to the facility, I observed that the facility's expired Temporary License was posted. Ms. Kizer stated that the one star license never arrived in the mail. During today's visit, I verified that the one star license was keyed into the Regulatory system on June 4, 2026 with an effective date of June 8, 2026, therefore a violation was not documented. I printed a copy of the permit and instructed Ms. Kizer to post it until the new permit arrives in the mail. Please notify me if you do not receive it. I stated to Ms. Kizer that the DCDEE is here to help and can provide additional technical assistance by way of a Rules Review for her and the staff. Please contact me to discuss a time to arrange the training. Thank you for your time today. For questions regarding today’s visit, feel free to email me at Teraesa.Leak@dhhs.nc.gov or you may reach me by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2026 Number Present: 45 Completed Date: 5/28/2026 Age: From 0 To 6 Total Minutes: 165 Time In: 11:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period. This is the third temporary time period visit for this facility. This facility was issued a temporary license effective from December 8, 2025 to June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from 0 to 12 years of age. Upon arrival, I was greeted by C. Kiser, Administrator. She assisted with the visit. Children were observed conducting routines (toileting and hand washing),eating lunch, and napping. The infants in care were observed playing on the floor and napping. The lunch today consisted of pizza with tomato sauce and cheese, pineapple, green peas, and milk. Age appropriate equipment and materials were available and accessible to children. Positive interactions between caregivers and children were observed. I observed on the door notification to parents that three classrooms were closed today due to the lack of staffing. According to the North Carolina Secretary of State website, your limited liability company, Everbrook Academy, LLC is current and active. The indoor and outdoor spaces were monitored today. A sampling of children’s files and all staff files were reviewed. The following violations were documented today: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Medication permission for Aquaphor and Butt Paste listed as needed for when to administer. Permission was not on file to administer two tubes of triple protection ointment. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A child in Space #2 was laid down for nap at 10:38 and did not have a recorded check at 11:34. .0606(g) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member does not have a negative TB test or screening signed by a health care professional on file. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete and submit a background check before the qualification expired on May 5, 2026. G.S. 110-90.2(b) & .2703(n)&(o) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Documentation of orientation was not available for one staff member. .1101(a)(b) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 9999 A violation was found for which there is no item number. Staff purses and bags were not stored as required. This is a violation of 15A NCAC 18A .2820(g). All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than June 5, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. We discussed that the person listed on both the owner appendix as corporate contact and on the facility profile as facility contact is no longer employed with the company. I asked that a representative of the owner submit an email or letter appointing a corporate representative and a facility contact. We also discussed that you have now been named the administrator of this program. I asked that you complete and submit a Preservice for Administrators form so this change can be made. I asked that you also include the effective date of the change when you submit this form. We discussed that a Criminal Background qualification letter was not on file for C. Stein. A check of the ABCMS system reflected she had not been requalified. I notified the Administrator that she could not be on the premises until she has received requalification though a DCDEE background check. She was notified that Ms. Stein must leave the premises immediately and not return until she has received a qualification letter. As no additional staff were available to cover the classroom, and no substitutes were available to call in, the administrator stated she would relieve Ms. Stein following the conclusion of my visit. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Required Training: One person from your facility must take the Emergency Preparedness and Response in Child Care training within one year of the effective date of your temporary license. I did not observe that any of the current staff members have obtained this training. Once complete, that staff member will create this facility’s EPR Plan in the Emergency Management Portal within four (4) months. Detailed instructions for getting an NCID and for accessing the template are on the Division’s website on the Emergency Preparedness tab. This plan must be reviewed annually in the portal and reviewed with all staff. The review must be documented. The Ready-To-Go File must available during monitoring visits. You will also continue to conduct either a shelter-in-place or a lockdown drill every three months. We also discussed that the center is now enrolling school age children. You will need to ensure the Administrator, Program Coordinator, and Group Leaders complete Basic School Age Care (BSAC) training. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. We discussed that several of the staff member’s Criminal Background Qualifications will expire in 2026. I reminded you that you may request these checks six months in advance. We discussed that they should not be allowed to expire, and that staff may not be on the premises without a valid qualification letter. Safe sleep checks must be recorded in real time. Staff should update the tracking logs as they conduct the checks, rather than try and “catch them up” later in the day or during the nap. As a portion of the facility’s capacity is based on the availability of toilets and hand sinks, they all must be kept in good repair and in working order. You stated a work order had been submitted for one toilet that was out of order today. There was a second toilet in the classroom available for children’s use. We discussed that all staff must provide a medical statement and a negative TB test or screening before hire. The results of the TB test must be received before hire. Management staff should review the documentation submitted to ensure the documents are signed by appropriate health care professionals, are complete, and are not more than a year old at hire. The requirements for orientation were discussed today. I reminded you that a minimum of sixteen hours is required. The top section of the form must be completed within the first two weeks of employment and must be no less than six hours. The remainder must be completed within the first six weeks of employment. All topic areas must be covered. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. We also discussed that each form must accurately reflect the training each staff member received, therefore a template listing the hours for each topic should not be used. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I encouraged you to use the Health and Safety Training Log to ensure all topic areas are covered. The staff child ratio posting must be fully complete. It should list the age of the youngest child to be enrolled in the classroom, the applicable ratio, and the maximum number allowed by either group size or space capacity, whichever is less. The box for the group of ratios being met should also be checked. I encouraged you to highlight the box for easier viewing. All food substitutions must be recorded on all menus posted before the meal or snack is served. RATED LICENSE: This facility has not submitted a Rated License Application for a Two through Five Star Rated License to be issued following the Temporary Time Period. Therefore, a One Star Rated License will be requested. Please note that these results are not official until they have been reviewed and approved by Management and are contingent upon continued successful compliance. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to December 8, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up to date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by November 6, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by January 16, 2027, however more frequent visits may be conducted. If you are within 30-60 days of the inspection expiring, please contact the inspector to request the inspection. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. The lead based paint and asbestos testing have been completed with results available. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff continuous quality improvement or staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: If you have any changes to your phone number, email or mailing address, please notify your consultant so they may be updated in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2026 Number Present: 45 Completed Date: 5/28/2026 Age: From 0 To 6 Total Minutes: 165 Time In: 11:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period. This is the third temporary time period visit for this facility. This facility was issued a temporary license effective from December 8, 2025 to June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from 0 to 12 years of age. Upon arrival, I was greeted by C. Kiser, Administrator. She assisted with the visit. Children were observed conducting routines (toileting and hand washing),eating lunch, and napping. The infants in care were observed playing on the floor and napping. The lunch today consisted of pizza with tomato sauce and cheese, pineapple, green peas, and milk. Age appropriate equipment and materials were available and accessible to children. Positive interactions between caregivers and children were observed. I observed on the door notification to parents that three classrooms were closed today due to the lack of staffing. According to the North Carolina Secretary of State website, your limited liability company, Everbrook Academy, LLC is current and active. The indoor and outdoor spaces were monitored today. A sampling of children’s files and all staff files were reviewed. The following violations were documented today: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Medication permission for Aquaphor and Butt Paste listed as needed for when to administer. Permission was not on file to administer two tubes of triple protection ointment. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A child in Space #2 was laid down for nap at 10:38 and did not have a recorded check at 11:34. .0606(g) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member does not have a negative TB test or screening signed by a health care professional on file. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete and submit a background check before the qualification expired on May 5, 2026. G.S. 110-90.2(b) & .2703(n)&(o) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Documentation of orientation was not available for one staff member. .1101(a)(b) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 9999 A violation was found for which there is no item number. Staff purses and bags were not stored as required. This is a violation of 15A NCAC 18A .2820(g). All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than June 5, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. We discussed that the person listed on both the owner appendix as corporate contact and on the facility profile as facility contact is no longer employed with the company. I asked that a representative of the owner submit an email or letter appointing a corporate representative and a facility contact. We also discussed that you have now been named the administrator of this program. I asked that you complete and submit a Preservice for Administrators form so this change can be made. I asked that you also include the effective date of the change when you submit this form. We discussed that a Criminal Background qualification letter was not on file for C. Stein. A check of the ABCMS system reflected she had not been requalified. I notified the Administrator that she could not be on the premises until she has received requalification though a DCDEE background check. She was notified that Ms. Stein must leave the premises immediately and not return until she has received a qualification letter. As no additional staff were available to cover the classroom, and no substitutes were available to call in, the administrator stated she would relieve Ms. Stein following the conclusion of my visit. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Required Training: One person from your facility must take the Emergency Preparedness and Response in Child Care training within one year of the effective date of your temporary license. I did not observe that any of the current staff members have obtained this training. Once complete, that staff member will create this facility’s EPR Plan in the Emergency Management Portal within four (4) months. Detailed instructions for getting an NCID and for accessing the template are on the Division’s website on the Emergency Preparedness tab. This plan must be reviewed annually in the portal and reviewed with all staff. The review must be documented. The Ready-To-Go File must available during monitoring visits. You will also continue to conduct either a shelter-in-place or a lockdown drill every three months. We also discussed that the center is now enrolling school age children. You will need to ensure the Administrator, Program Coordinator, and Group Leaders complete Basic School Age Care (BSAC) training. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. We discussed that several of the staff member’s Criminal Background Qualifications will expire in 2026. I reminded you that you may request these checks six months in advance. We discussed that they should not be allowed to expire, and that staff may not be on the premises without a valid qualification letter. Safe sleep checks must be recorded in real time. Staff should update the tracking logs as they conduct the checks, rather than try and “catch them up” later in the day or during the nap. As a portion of the facility’s capacity is based on the availability of toilets and hand sinks, they all must be kept in good repair and in working order. You stated a work order had been submitted for one toilet that was out of order today. There was a second toilet in the classroom available for children’s use. We discussed that all staff must provide a medical statement and a negative TB test or screening before hire. The results of the TB test must be received before hire. Management staff should review the documentation submitted to ensure the documents are signed by appropriate health care professionals, are complete, and are not more than a year old at hire. The requirements for orientation were discussed today. I reminded you that a minimum of sixteen hours is required. The top section of the form must be completed within the first two weeks of employment and must be no less than six hours. The remainder must be completed within the first six weeks of employment. All topic areas must be covered. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. We also discussed that each form must accurately reflect the training each staff member received, therefore a template listing the hours for each topic should not be used. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I encouraged you to use the Health and Safety Training Log to ensure all topic areas are covered. The staff child ratio posting must be fully complete. It should list the age of the youngest child to be enrolled in the classroom, the applicable ratio, and the maximum number allowed by either group size or space capacity, whichever is less. The box for the group of ratios being met should also be checked. I encouraged you to highlight the box for easier viewing. All food substitutions must be recorded on all menus posted before the meal or snack is served. RATED LICENSE: This facility has not submitted a Rated License Application for a Two through Five Star Rated License to be issued following the Temporary Time Period. Therefore, a One Star Rated License will be requested. Please note that these results are not official until they have been reviewed and approved by Management and are contingent upon continued successful compliance. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to December 8, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up to date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by November 6, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by January 16, 2027, however more frequent visits may be conducted. If you are within 30-60 days of the inspection expiring, please contact the inspector to request the inspection. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. The lead based paint and asbestos testing have been completed with results available. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff continuous quality improvement or staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: If you have any changes to your phone number, email or mailing address, please notify your consultant so they may be updated in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-90 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2026 Number Present: 45 Completed Date: 5/28/2026 Age: From 0 To 6 Total Minutes: 165 Time In: 11:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period. This is the third temporary time period visit for this facility. This facility was issued a temporary license effective from December 8, 2025 to June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from 0 to 12 years of age. Upon arrival, I was greeted by C. Kiser, Administrator. She assisted with the visit. Children were observed conducting routines (toileting and hand washing),eating lunch, and napping. The infants in care were observed playing on the floor and napping. The lunch today consisted of pizza with tomato sauce and cheese, pineapple, green peas, and milk. Age appropriate equipment and materials were available and accessible to children. Positive interactions between caregivers and children were observed. I observed on the door notification to parents that three classrooms were closed today due to the lack of staffing. According to the North Carolina Secretary of State website, your limited liability company, Everbrook Academy, LLC is current and active. The indoor and outdoor spaces were monitored today. A sampling of children’s files and all staff files were reviewed. The following violations were documented today: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Medication permission for Aquaphor and Butt Paste listed as needed for when to administer. Permission was not on file to administer two tubes of triple protection ointment. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A child in Space #2 was laid down for nap at 10:38 and did not have a recorded check at 11:34. .0606(g) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member does not have a negative TB test or screening signed by a health care professional on file. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete and submit a background check before the qualification expired on May 5, 2026. G.S. 110-90.2(b) & .2703(n)&(o) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Documentation of orientation was not available for one staff member. .1101(a)(b) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 9999 A violation was found for which there is no item number. Staff purses and bags were not stored as required. This is a violation of 15A NCAC 18A .2820(g). All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than June 5, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. We discussed that the person listed on both the owner appendix as corporate contact and on the facility profile as facility contact is no longer employed with the company. I asked that a representative of the owner submit an email or letter appointing a corporate representative and a facility contact. We also discussed that you have now been named the administrator of this program. I asked that you complete and submit a Preservice for Administrators form so this change can be made. I asked that you also include the effective date of the change when you submit this form. We discussed that a Criminal Background qualification letter was not on file for C. Stein. A check of the ABCMS system reflected she had not been requalified. I notified the Administrator that she could not be on the premises until she has received requalification though a DCDEE background check. She was notified that Ms. Stein must leave the premises immediately and not return until she has received a qualification letter. As no additional staff were available to cover the classroom, and no substitutes were available to call in, the administrator stated she would relieve Ms. Stein following the conclusion of my visit. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Required Training: One person from your facility must take the Emergency Preparedness and Response in Child Care training within one year of the effective date of your temporary license. I did not observe that any of the current staff members have obtained this training. Once complete, that staff member will create this facility’s EPR Plan in the Emergency Management Portal within four (4) months. Detailed instructions for getting an NCID and for accessing the template are on the Division’s website on the Emergency Preparedness tab. This plan must be reviewed annually in the portal and reviewed with all staff. The review must be documented. The Ready-To-Go File must available during monitoring visits. You will also continue to conduct either a shelter-in-place or a lockdown drill every three months. We also discussed that the center is now enrolling school age children. You will need to ensure the Administrator, Program Coordinator, and Group Leaders complete Basic School Age Care (BSAC) training. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. We discussed that several of the staff member’s Criminal Background Qualifications will expire in 2026. I reminded you that you may request these checks six months in advance. We discussed that they should not be allowed to expire, and that staff may not be on the premises without a valid qualification letter. Safe sleep checks must be recorded in real time. Staff should update the tracking logs as they conduct the checks, rather than try and “catch them up” later in the day or during the nap. As a portion of the facility’s capacity is based on the availability of toilets and hand sinks, they all must be kept in good repair and in working order. You stated a work order had been submitted for one toilet that was out of order today. There was a second toilet in the classroom available for children’s use. We discussed that all staff must provide a medical statement and a negative TB test or screening before hire. The results of the TB test must be received before hire. Management staff should review the documentation submitted to ensure the documents are signed by appropriate health care professionals, are complete, and are not more than a year old at hire. The requirements for orientation were discussed today. I reminded you that a minimum of sixteen hours is required. The top section of the form must be completed within the first two weeks of employment and must be no less than six hours. The remainder must be completed within the first six weeks of employment. All topic areas must be covered. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. We also discussed that each form must accurately reflect the training each staff member received, therefore a template listing the hours for each topic should not be used. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I encouraged you to use the Health and Safety Training Log to ensure all topic areas are covered. The staff child ratio posting must be fully complete. It should list the age of the youngest child to be enrolled in the classroom, the applicable ratio, and the maximum number allowed by either group size or space capacity, whichever is less. The box for the group of ratios being met should also be checked. I encouraged you to highlight the box for easier viewing. All food substitutions must be recorded on all menus posted before the meal or snack is served. RATED LICENSE: This facility has not submitted a Rated License Application for a Two through Five Star Rated License to be issued following the Temporary Time Period. Therefore, a One Star Rated License will be requested. Please note that these results are not official until they have been reviewed and approved by Management and are contingent upon continued successful compliance. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to December 8, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up to date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by November 6, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by January 16, 2027, however more frequent visits may be conducted. If you are within 30-60 days of the inspection expiring, please contact the inspector to request the inspection. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. The lead based paint and asbestos testing have been completed with results available. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff continuous quality improvement or staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: If you have any changes to your phone number, email or mailing address, please notify your consultant so they may be updated in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 5/28/2026 Number Present: 45 Completed Date: 5/28/2026 Age: From 0 To 6 Total Minutes: 165 Time In: 11:15 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit today was to monitor your center for meeting applicable child care requirements during your Temporary License period. This is the third temporary time period visit for this facility. This facility was issued a temporary license effective from December 8, 2025 to June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from 0 to 12 years of age. Upon arrival, I was greeted by C. Kiser, Administrator. She assisted with the visit. Children were observed conducting routines (toileting and hand washing),eating lunch, and napping. The infants in care were observed playing on the floor and napping. The lunch today consisted of pizza with tomato sauce and cheese, pineapple, green peas, and milk. Age appropriate equipment and materials were available and accessible to children. Positive interactions between caregivers and children were observed. I observed on the door notification to parents that three classrooms were closed today due to the lack of staffing. According to the North Carolina Secretary of State website, your limited liability company, Everbrook Academy, LLC is current and active. The indoor and outdoor spaces were monitored today. A sampling of children’s files and all staff files were reviewed. The following violations were documented today: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Medication permission for Aquaphor and Butt Paste listed as needed for when to administer. Permission was not on file to administer two tubes of triple protection ointment. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A child in Space #2 was laid down for nap at 10:38 and did not have a recorded check at 11:34. .0606(g) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff member does not have a negative TB test or screening signed by a health care professional on file. .0701(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member did not complete and submit a background check before the qualification expired on May 5, 2026. G.S. 110-90.2(b) & .2703(n)&(o) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Documentation of orientation was not available for one staff member. .1101(a)(b) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for one staff member. G.S. 110-90.2(b) & (d) & .2703(e) 9999 A violation was found for which there is no item number. Staff purses and bags were not stored as required. This is a violation of 15A NCAC 18A .2820(g). All violations must be corrected immediately. Please send me a compliance letter (written statement) describing in detail how and when the above violations were corrected. The compliance letter must be received no later than June 5, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. We discussed that the person listed on both the owner appendix as corporate contact and on the facility profile as facility contact is no longer employed with the company. I asked that a representative of the owner submit an email or letter appointing a corporate representative and a facility contact. We also discussed that you have now been named the administrator of this program. I asked that you complete and submit a Preservice for Administrators form so this change can be made. I asked that you also include the effective date of the change when you submit this form. We discussed that a Criminal Background qualification letter was not on file for C. Stein. A check of the ABCMS system reflected she had not been requalified. I notified the Administrator that she could not be on the premises until she has received requalification though a DCDEE background check. She was notified that Ms. Stein must leave the premises immediately and not return until she has received a qualification letter. As no additional staff were available to cover the classroom, and no substitutes were available to call in, the administrator stated she would relieve Ms. Stein following the conclusion of my visit. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. Required Training: One person from your facility must take the Emergency Preparedness and Response in Child Care training within one year of the effective date of your temporary license. I did not observe that any of the current staff members have obtained this training. Once complete, that staff member will create this facility’s EPR Plan in the Emergency Management Portal within four (4) months. Detailed instructions for getting an NCID and for accessing the template are on the Division’s website on the Emergency Preparedness tab. This plan must be reviewed annually in the portal and reviewed with all staff. The review must be documented. The Ready-To-Go File must available during monitoring visits. You will also continue to conduct either a shelter-in-place or a lockdown drill every three months. We also discussed that the center is now enrolling school age children. You will need to ensure the Administrator, Program Coordinator, and Group Leaders complete Basic School Age Care (BSAC) training. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. We discussed that several of the staff member’s Criminal Background Qualifications will expire in 2026. I reminded you that you may request these checks six months in advance. We discussed that they should not be allowed to expire, and that staff may not be on the premises without a valid qualification letter. Safe sleep checks must be recorded in real time. Staff should update the tracking logs as they conduct the checks, rather than try and “catch them up” later in the day or during the nap. As a portion of the facility’s capacity is based on the availability of toilets and hand sinks, they all must be kept in good repair and in working order. You stated a work order had been submitted for one toilet that was out of order today. There was a second toilet in the classroom available for children’s use. We discussed that all staff must provide a medical statement and a negative TB test or screening before hire. The results of the TB test must be received before hire. Management staff should review the documentation submitted to ensure the documents are signed by appropriate health care professionals, are complete, and are not more than a year old at hire. The requirements for orientation were discussed today. I reminded you that a minimum of sixteen hours is required. The top section of the form must be completed within the first two weeks of employment and must be no less than six hours. The remainder must be completed within the first six weeks of employment. All topic areas must be covered. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. We also discussed that each form must accurately reflect the training each staff member received, therefore a template listing the hours for each topic should not be used. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I encouraged you to use the Health and Safety Training Log to ensure all topic areas are covered. The staff child ratio posting must be fully complete. It should list the age of the youngest child to be enrolled in the classroom, the applicable ratio, and the maximum number allowed by either group size or space capacity, whichever is less. The box for the group of ratios being met should also be checked. I encouraged you to highlight the box for easier viewing. All food substitutions must be recorded on all menus posted before the meal or snack is served. RATED LICENSE: This facility has not submitted a Rated License Application for a Two through Five Star Rated License to be issued following the Temporary Time Period. Therefore, a One Star Rated License will be requested. Please note that these results are not official until they have been reviewed and approved by Management and are contingent upon continued successful compliance. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. ANNUAL COMPLIANCE VISIT: Your center will be due for an annual compliance visit prior to December 8, 2026. Additional visits may be conducted by the Child Care Consultant prior to that date. I encouraged you to keep an up to date staff and training worksheet available for any monitoring visit that may be conducted. You will need to submit this document to your consultant in preparation for your annual compliance visit. You will need to have an annual fire inspection by November 6, 2026. It is your responsibility to contact the local fire inspector to request this inspection. An annual sanitation inspection will be due by January 16, 2027, however more frequent visits may be conducted. If you are within 30-60 days of the inspection expiring, please contact the inspector to request the inspection. The sanitation and fire inspections must be submitted to your consultant within 7 days. I also reminded you that the water must be tested for lead every three years. The lead based paint and asbestos testing have been completed with results available. ON-GOING TRAINING: Training hours will be monitored for compliance during your annual compliance visit. Training hours are required to be recorded on the on-going training log with certificates attached to the log for verification. HEALTH & SAFETY TRAINING: All staff must complete Health & Safety training topics within one year of hire. CPR/First Aid and Recognizing and Responding to Suspicions of Child Maltreatment are due within the first 90 days of hire. After initial completion all topic areas must be completed every five years. A training log is available on the DCDEE website. This training information will be reviewed by a DCDEE consultant during a monitoring visit. Annually you must review the EPR plan online and print the review form for your records. You must review the EPR plan and the EMC plan with all staff on an annual basis. I recommend doing this at the same time everyone completes an annual health questionnaire and emergency information. This would also be a good time to do annual staff evaluations and staff continuous quality improvement or staff development plans. Annual Licensing Fee: Pursuant to GS 110-90(1a) the Division establishes an annual fee for licensed child care facilities. The invoices for the fees are assessed based on your licensed capacity and mailed after the 1st of November every year. You will only receive one invoice and payment is due in FULL within 30 days. Please closely monitor your mail and be on the lookout for your invoice. Please don’t delay making your payment and be aware that Payment Plans are NOT available. In addition, please be aware that failure to pay a license fee within 30 days of receipt will result in late charges. If payments are made late and late charges are applied, the fee as well as the late charge must be resolved. Please be reminded that, failure to pay a license fee could also result in the facility's child care license being revoked. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility (household members in a Family Child Care Home) within five business days. Previously, written notification such as the “Change of Information” form was used, however the process of notifying the Division has changed and is now captured in ABCMS. Once you receive your Star Rated License, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have already completed the training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. GENERAL INFORMATION: If you have any changes to your phone number, email or mailing address, please notify your consultant so they may be updated in our computer system. This information is what DCDEE uses on the Search for Childcare site, it is also the only way DCDEE communities with you. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. I encourage you to review DCDEE training modules, and to check your email for any additional information or updates. You will need to have an NCID which is the same NCID that you use for Health and Safety training, WORKS login, and the CBC Portal- to view Moodle training. For the most up to date information, copies of sample forms, and copies of the child care requirements, updates to rules/laws you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov. Once you have been issued your star rated license, your file will be transferred to your assigned childcare consultant. I will email you with their contact information when this occurs. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 3/31/2026 Number Present: 71 Completed Date: 3/31/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued December 8, 2025 and is valid through June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from birth to 12 years of age. Upon arrival, I was greeted by Administrator Q. Newman. She assisted me with today’s visit. Nine classrooms are operating with 79 children enrolled and 71 children present today. The children were observed engaged in free play, playing outdoors, conducting personal routines (diaper changing, toileting and hand washing), and eating lunch. The infants in care were observed playing on the floor, sleeping in cribs, playing outdoors, and interacting with the caregivers. The lunch served today consisted of chicken and rice, mixed vegetables, pineapple, and milk. According to the North Carolina Secretary of State website, your corporation Everbrook Academy, LLC is current and active. A fire drill was most recently conducted on March 30, 2026 at 3:15pm. The log reflected it took 2 minutes to evacuate 76 children and 11 adults. The most recent lockdown drill was conducted on March 2, 2026 at 11:30am. The most recent outdoor inspection was completed March 2, 2026. The most recent sanitation inspection was conducted on January 16, 2026 with a Superior classification and no demerits. The most recent fire inspection was conducted November 6, 2025. I monitored your classroom environment, outdoor playground, staff records, children's records and required center records. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classroom has a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan for one group was not dated. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions were served for the vegetable and the fruit however they were not noted on the posted menus. 10A NCAC 09 .0901(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Pain reliver and tums were observed on a shelf in an unlocked closet in space #2. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Parental permission to administer was not on file for diaper rash cream for one child. The name of the medication was not listed on the permission form for tubes of Desitin, Petroleum Jelly, and Diaper Rash Cream. 10A NCAC 09 .0803(4)(6-9) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. The signed verification statement of receipt of this policy was not on file for one child. 10A NCAC 09 .0606(c) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than April 14, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit you notified me that a change in administrator would be occurring soon. I asked that once a new administrator had been named, that a Preservice for Administrators form be submitted along with the effective dates of the change. The Preservice form may be found in the Provider Documents section of our website. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Medication Administration was discussed today. We discussed that permission documentation must be complete and accurate. The specific times or symptoms must be listed for when medication should be administered. These forms cannot say “as needed”. Parents should be clear in their instructions for administration. The amount of medication should also be clear. Terms such as “enough to cover area” or “dime size amount” may be used. We also discussed that blanket dates should be completed on the forms if applicable. I encouraged you to assign one person as your medication monitor and have them monitor the medication in all classrooms to ensure the forms are completed appropriately and medication is administered properly. Training on medication administration is provided as part of the health and safety trainings for all staff. I also encouraged you to seek a more in-depth training for staff who administer medications from the child care health consultant. The requirements for orientation were discussed today. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. Child Care Rule .1102(a) states “Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section.” The diaper changing stations should be kept free of storage. The boxes of gloves and packets of wipes should not be stored on top of the diaper changing mat. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for star rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I also encouraged you to ensure all staff have submitted their education information through the WORKS portal and have requested evaluation for all positions that apply. As a school age only program, you will need an Administrator, Program Coordinator, and Group Leader at a minimum. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. RATED LICENSE: We discussed that at the end of the temporary time period, you have the option to apply for a Two through Five star rated license. I encouraged you to review the pathways information on the QRIS modernization section of our website and in section .3200 of the child care rules. We also reviewed pathway options to determine which best fits the needs of your program, staff, and families. During today’s visit I provided you with the summary pages for Pathways One and Two. We discussed that Pathway Three is available, however it is difficult to become accredited during the Temporary Time Period. I encouraged you to begin to determine which pathway will be requested so that time is available to conduct any self-study or assessments required, or to research, receive training, and implement any curriculum, observations, formative assessments, or to complete any additional training or mentoring needed. Your temporary license cannot expire, and the process cannot be held awaiting the results of ERS assessments or education evaluations. I also encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system and that their current status letter is on file. I reminded you that only information in the WORKS system at the time of processing will be used to determine the staff education level achieved. The rated license application form can be found in the provider documents section of our website. I encouraged you to submit this application form as soon as possible to prevent any delays. An additional resource available to providers when evaluating the quality of care, are practice Environment Rating Scale Assessments. You may voluntarily request an outreach assessment from the North Carolina Rated License Assessment Project. You may also wish to contact technical assistance specialists with the local PFC or CCR&R to help you with mock assessments. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 3/31/2026 Number Present: 71 Completed Date: 3/31/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued December 8, 2025 and is valid through June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from birth to 12 years of age. Upon arrival, I was greeted by Administrator Q. Newman. She assisted me with today’s visit. Nine classrooms are operating with 79 children enrolled and 71 children present today. The children were observed engaged in free play, playing outdoors, conducting personal routines (diaper changing, toileting and hand washing), and eating lunch. The infants in care were observed playing on the floor, sleeping in cribs, playing outdoors, and interacting with the caregivers. The lunch served today consisted of chicken and rice, mixed vegetables, pineapple, and milk. According to the North Carolina Secretary of State website, your corporation Everbrook Academy, LLC is current and active. A fire drill was most recently conducted on March 30, 2026 at 3:15pm. The log reflected it took 2 minutes to evacuate 76 children and 11 adults. The most recent lockdown drill was conducted on March 2, 2026 at 11:30am. The most recent outdoor inspection was completed March 2, 2026. The most recent sanitation inspection was conducted on January 16, 2026 with a Superior classification and no demerits. The most recent fire inspection was conducted November 6, 2025. I monitored your classroom environment, outdoor playground, staff records, children's records and required center records. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classroom has a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan for one group was not dated. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions were served for the vegetable and the fruit however they were not noted on the posted menus. 10A NCAC 09 .0901(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Pain reliver and tums were observed on a shelf in an unlocked closet in space #2. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Parental permission to administer was not on file for diaper rash cream for one child. The name of the medication was not listed on the permission form for tubes of Desitin, Petroleum Jelly, and Diaper Rash Cream. 10A NCAC 09 .0803(4)(6-9) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. The signed verification statement of receipt of this policy was not on file for one child. 10A NCAC 09 .0606(c) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than April 14, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit you notified me that a change in administrator would be occurring soon. I asked that once a new administrator had been named, that a Preservice for Administrators form be submitted along with the effective dates of the change. The Preservice form may be found in the Provider Documents section of our website. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Medication Administration was discussed today. We discussed that permission documentation must be complete and accurate. The specific times or symptoms must be listed for when medication should be administered. These forms cannot say “as needed”. Parents should be clear in their instructions for administration. The amount of medication should also be clear. Terms such as “enough to cover area” or “dime size amount” may be used. We also discussed that blanket dates should be completed on the forms if applicable. I encouraged you to assign one person as your medication monitor and have them monitor the medication in all classrooms to ensure the forms are completed appropriately and medication is administered properly. Training on medication administration is provided as part of the health and safety trainings for all staff. I also encouraged you to seek a more in-depth training for staff who administer medications from the child care health consultant. The requirements for orientation were discussed today. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. Child Care Rule .1102(a) states “Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section.” The diaper changing stations should be kept free of storage. The boxes of gloves and packets of wipes should not be stored on top of the diaper changing mat. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for star rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I also encouraged you to ensure all staff have submitted their education information through the WORKS portal and have requested evaluation for all positions that apply. As a school age only program, you will need an Administrator, Program Coordinator, and Group Leader at a minimum. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. RATED LICENSE: We discussed that at the end of the temporary time period, you have the option to apply for a Two through Five star rated license. I encouraged you to review the pathways information on the QRIS modernization section of our website and in section .3200 of the child care rules. We also reviewed pathway options to determine which best fits the needs of your program, staff, and families. During today’s visit I provided you with the summary pages for Pathways One and Two. We discussed that Pathway Three is available, however it is difficult to become accredited during the Temporary Time Period. I encouraged you to begin to determine which pathway will be requested so that time is available to conduct any self-study or assessments required, or to research, receive training, and implement any curriculum, observations, formative assessments, or to complete any additional training or mentoring needed. Your temporary license cannot expire, and the process cannot be held awaiting the results of ERS assessments or education evaluations. I also encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system and that their current status letter is on file. I reminded you that only information in the WORKS system at the time of processing will be used to determine the staff education level achieved. The rated license application form can be found in the provider documents section of our website. I encouraged you to submit this application form as soon as possible to prevent any delays. An additional resource available to providers when evaluating the quality of care, are practice Environment Rating Scale Assessments. You may voluntarily request an outreach assessment from the North Carolina Rated License Assessment Project. You may also wish to contact technical assistance specialists with the local PFC or CCR&R to help you with mock assessments. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 3/31/2026 Number Present: 71 Completed Date: 3/31/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued December 8, 2025 and is valid through June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from birth to 12 years of age. Upon arrival, I was greeted by Administrator Q. Newman. She assisted me with today’s visit. Nine classrooms are operating with 79 children enrolled and 71 children present today. The children were observed engaged in free play, playing outdoors, conducting personal routines (diaper changing, toileting and hand washing), and eating lunch. The infants in care were observed playing on the floor, sleeping in cribs, playing outdoors, and interacting with the caregivers. The lunch served today consisted of chicken and rice, mixed vegetables, pineapple, and milk. According to the North Carolina Secretary of State website, your corporation Everbrook Academy, LLC is current and active. A fire drill was most recently conducted on March 30, 2026 at 3:15pm. The log reflected it took 2 minutes to evacuate 76 children and 11 adults. The most recent lockdown drill was conducted on March 2, 2026 at 11:30am. The most recent outdoor inspection was completed March 2, 2026. The most recent sanitation inspection was conducted on January 16, 2026 with a Superior classification and no demerits. The most recent fire inspection was conducted November 6, 2025. I monitored your classroom environment, outdoor playground, staff records, children's records and required center records. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classroom has a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan for one group was not dated. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions were served for the vegetable and the fruit however they were not noted on the posted menus. 10A NCAC 09 .0901(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Pain reliver and tums were observed on a shelf in an unlocked closet in space #2. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Parental permission to administer was not on file for diaper rash cream for one child. The name of the medication was not listed on the permission form for tubes of Desitin, Petroleum Jelly, and Diaper Rash Cream. 10A NCAC 09 .0803(4)(6-9) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. The signed verification statement of receipt of this policy was not on file for one child. 10A NCAC 09 .0606(c) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than April 14, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit you notified me that a change in administrator would be occurring soon. I asked that once a new administrator had been named, that a Preservice for Administrators form be submitted along with the effective dates of the change. The Preservice form may be found in the Provider Documents section of our website. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Medication Administration was discussed today. We discussed that permission documentation must be complete and accurate. The specific times or symptoms must be listed for when medication should be administered. These forms cannot say “as needed”. Parents should be clear in their instructions for administration. The amount of medication should also be clear. Terms such as “enough to cover area” or “dime size amount” may be used. We also discussed that blanket dates should be completed on the forms if applicable. I encouraged you to assign one person as your medication monitor and have them monitor the medication in all classrooms to ensure the forms are completed appropriately and medication is administered properly. Training on medication administration is provided as part of the health and safety trainings for all staff. I also encouraged you to seek a more in-depth training for staff who administer medications from the child care health consultant. The requirements for orientation were discussed today. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. Child Care Rule .1102(a) states “Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section.” The diaper changing stations should be kept free of storage. The boxes of gloves and packets of wipes should not be stored on top of the diaper changing mat. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for star rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I also encouraged you to ensure all staff have submitted their education information through the WORKS portal and have requested evaluation for all positions that apply. As a school age only program, you will need an Administrator, Program Coordinator, and Group Leader at a minimum. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. RATED LICENSE: We discussed that at the end of the temporary time period, you have the option to apply for a Two through Five star rated license. I encouraged you to review the pathways information on the QRIS modernization section of our website and in section .3200 of the child care rules. We also reviewed pathway options to determine which best fits the needs of your program, staff, and families. During today’s visit I provided you with the summary pages for Pathways One and Two. We discussed that Pathway Three is available, however it is difficult to become accredited during the Temporary Time Period. I encouraged you to begin to determine which pathway will be requested so that time is available to conduct any self-study or assessments required, or to research, receive training, and implement any curriculum, observations, formative assessments, or to complete any additional training or mentoring needed. Your temporary license cannot expire, and the process cannot be held awaiting the results of ERS assessments or education evaluations. I also encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system and that their current status letter is on file. I reminded you that only information in the WORKS system at the time of processing will be used to determine the staff education level achieved. The rated license application form can be found in the provider documents section of our website. I encouraged you to submit this application form as soon as possible to prevent any delays. An additional resource available to providers when evaluating the quality of care, are practice Environment Rating Scale Assessments. You may voluntarily request an outreach assessment from the North Carolina Rated License Assessment Project. You may also wish to contact technical assistance specialists with the local PFC or CCR&R to help you with mock assessments. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 3/31/2026 Number Present: 71 Completed Date: 3/31/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued December 8, 2025 and is valid through June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from birth to 12 years of age. Upon arrival, I was greeted by Administrator Q. Newman. She assisted me with today’s visit. Nine classrooms are operating with 79 children enrolled and 71 children present today. The children were observed engaged in free play, playing outdoors, conducting personal routines (diaper changing, toileting and hand washing), and eating lunch. The infants in care were observed playing on the floor, sleeping in cribs, playing outdoors, and interacting with the caregivers. The lunch served today consisted of chicken and rice, mixed vegetables, pineapple, and milk. According to the North Carolina Secretary of State website, your corporation Everbrook Academy, LLC is current and active. A fire drill was most recently conducted on March 30, 2026 at 3:15pm. The log reflected it took 2 minutes to evacuate 76 children and 11 adults. The most recent lockdown drill was conducted on March 2, 2026 at 11:30am. The most recent outdoor inspection was completed March 2, 2026. The most recent sanitation inspection was conducted on January 16, 2026 with a Superior classification and no demerits. The most recent fire inspection was conducted November 6, 2025. I monitored your classroom environment, outdoor playground, staff records, children's records and required center records. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classroom has a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan for one group was not dated. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions were served for the vegetable and the fruit however they were not noted on the posted menus. 10A NCAC 09 .0901(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Pain reliver and tums were observed on a shelf in an unlocked closet in space #2. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Parental permission to administer was not on file for diaper rash cream for one child. The name of the medication was not listed on the permission form for tubes of Desitin, Petroleum Jelly, and Diaper Rash Cream. 10A NCAC 09 .0803(4)(6-9) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. The signed verification statement of receipt of this policy was not on file for one child. 10A NCAC 09 .0606(c) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than April 14, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit you notified me that a change in administrator would be occurring soon. I asked that once a new administrator had been named, that a Preservice for Administrators form be submitted along with the effective dates of the change. The Preservice form may be found in the Provider Documents section of our website. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Medication Administration was discussed today. We discussed that permission documentation must be complete and accurate. The specific times or symptoms must be listed for when medication should be administered. These forms cannot say “as needed”. Parents should be clear in their instructions for administration. The amount of medication should also be clear. Terms such as “enough to cover area” or “dime size amount” may be used. We also discussed that blanket dates should be completed on the forms if applicable. I encouraged you to assign one person as your medication monitor and have them monitor the medication in all classrooms to ensure the forms are completed appropriately and medication is administered properly. Training on medication administration is provided as part of the health and safety trainings for all staff. I also encouraged you to seek a more in-depth training for staff who administer medications from the child care health consultant. The requirements for orientation were discussed today. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. Child Care Rule .1102(a) states “Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section.” The diaper changing stations should be kept free of storage. The boxes of gloves and packets of wipes should not be stored on top of the diaper changing mat. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for star rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I also encouraged you to ensure all staff have submitted their education information through the WORKS portal and have requested evaluation for all positions that apply. As a school age only program, you will need an Administrator, Program Coordinator, and Group Leader at a minimum. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. RATED LICENSE: We discussed that at the end of the temporary time period, you have the option to apply for a Two through Five star rated license. I encouraged you to review the pathways information on the QRIS modernization section of our website and in section .3200 of the child care rules. We also reviewed pathway options to determine which best fits the needs of your program, staff, and families. During today’s visit I provided you with the summary pages for Pathways One and Two. We discussed that Pathway Three is available, however it is difficult to become accredited during the Temporary Time Period. I encouraged you to begin to determine which pathway will be requested so that time is available to conduct any self-study or assessments required, or to research, receive training, and implement any curriculum, observations, formative assessments, or to complete any additional training or mentoring needed. Your temporary license cannot expire, and the process cannot be held awaiting the results of ERS assessments or education evaluations. I also encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system and that their current status letter is on file. I reminded you that only information in the WORKS system at the time of processing will be used to determine the staff education level achieved. The rated license application form can be found in the provider documents section of our website. I encouraged you to submit this application form as soon as possible to prevent any delays. An additional resource available to providers when evaluating the quality of care, are practice Environment Rating Scale Assessments. You may voluntarily request an outreach assessment from the North Carolina Rated License Assessment Project. You may also wish to contact technical assistance specialists with the local PFC or CCR&R to help you with mock assessments. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Everbrook Academy Facility ID: 51000997 Consultant: BECKY JACKSON Operation Type: Center Case Number: Visit Date: 3/31/2026 Number Present: 71 Completed Date: 3/31/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 10:00 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable child care requirements for the facility’s the first temporary time period visit. The facility’s Temporary License was issued December 8, 2025 and is valid through June 8, 2026. Information shown on the Temporary License includes a first shift capacity of 140 children from birth to 12 years of age. Upon arrival, I was greeted by Administrator Q. Newman. She assisted me with today’s visit. Nine classrooms are operating with 79 children enrolled and 71 children present today. The children were observed engaged in free play, playing outdoors, conducting personal routines (diaper changing, toileting and hand washing), and eating lunch. The infants in care were observed playing on the floor, sleeping in cribs, playing outdoors, and interacting with the caregivers. The lunch served today consisted of chicken and rice, mixed vegetables, pineapple, and milk. According to the North Carolina Secretary of State website, your corporation Everbrook Academy, LLC is current and active. A fire drill was most recently conducted on March 30, 2026 at 3:15pm. The log reflected it took 2 minutes to evacuate 76 children and 11 adults. The most recent lockdown drill was conducted on March 2, 2026 at 11:30am. The most recent outdoor inspection was completed March 2, 2026. The most recent sanitation inspection was conducted on January 16, 2026 with a Superior classification and no demerits. The most recent fire inspection was conducted November 6, 2025. I monitored your classroom environment, outdoor playground, staff records, children's records and required center records. I used the North Carolina Child Care Requirements and Compliance Listing as basic monitoring tools during the visit. Your classroom has a variety of developmentally appropriate learning materials and equipment and the activity centers are well arranged. The following violations of child care requirements were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan for one group was not dated. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions were served for the vegetable and the fruit however they were not noted on the posted menus. 10A NCAC 09 .0901(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Pain reliver and tums were observed on a shelf in an unlocked closet in space #2. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Parental permission to administer was not on file for diaper rash cream for one child. The name of the medication was not listed on the permission form for tubes of Desitin, Petroleum Jelly, and Diaper Rash Cream. 10A NCAC 09 .0803(4)(6-9) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. The signed verification statement of receipt of this policy was not on file for one child. 10A NCAC 09 .0606(c) All violations must be corrected immediately. Please send me a compliance letter (written statement) describing how and when the above violations were corrected. The compliance letter must be received no later than April 14, 2026. The compliance letter should be sent to me via email, from the email address on file with the Division as the center’s official email address. Contact me if you have questions regarding correction of the violations documented during today’s visit. If you are unable to correct all violations within the specified timeframe, send a compliance letter regarding violations that were corrected and a specific plan to correct the remaining violations. An extension will need to be requested from management. The information required in a compliance letter was reviewed. You should list the item number, specifically stating that the violation has been corrected, explaining when it was corrected, and how it was corrected. You should also explain that you understand the rule regarding the violation. You are encouraged to state how you will prevent noncompliance in the future. Compliance is not considered finalized until all violations have been corrected. Therefore, if the compliance letter says an item will be corrected, it should be followed-up with another letter once it actually has been corrected. As an example, compliance verification such as “Mulch will be delivered on Tuesday” is not considered corrected until it is followed up with a letter stating something like “The mulch was delivered on Tuesday, September 5, 2024, and now measures nine inches in the full fall zone.” Please let me know if you have any questions regarding how to complete a compliance letter. If you will be unable to correct all violations within the allowed timeframe, you should request an extension. Child care licensing requirements were established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the child care law and rules. I explained that you have access to the on-line version of the Child Care Law and Requirements. I recommended that you visit the Division of Child Development's website on a regular basis to find out what's new in childcare. You could also find any needed Child Care forms by going on the web site and clicking on the "Provider" tab and then clicking on the "Provider Documents" tab. During today's visit you notified me that a change in administrator would be occurring soon. I asked that once a new administrator had been named, that a Preservice for Administrators form be submitted along with the effective dates of the change. The Preservice form may be found in the Provider Documents section of our website. Technical Assistance and Consultation: The following items were discussed during today' visit. You may want to consider them in order to avoid potential violations or improve the quality of your program. Medication Administration was discussed today. We discussed that permission documentation must be complete and accurate. The specific times or symptoms must be listed for when medication should be administered. These forms cannot say “as needed”. Parents should be clear in their instructions for administration. The amount of medication should also be clear. Terms such as “enough to cover area” or “dime size amount” may be used. We also discussed that blanket dates should be completed on the forms if applicable. I encouraged you to assign one person as your medication monitor and have them monitor the medication in all classrooms to ensure the forms are completed appropriately and medication is administered properly. Training on medication administration is provided as part of the health and safety trainings for all staff. I also encouraged you to seek a more in-depth training for staff who administer medications from the child care health consultant. The requirements for orientation were discussed today. I explained that orientation is specific to your center and your policies and procedures. Health and Safety trainings may not be counted toward orientation as they are for general knowledge. Child Care Rule .1102(a) states “Health and safety training shall be in addition to the new staff orientation requirements set forth in Rule .1101 of this Section.” The diaper changing stations should be kept free of storage. The boxes of gloves and packets of wipes should not be stored on top of the diaper changing mat. You should ensure that all experience and education is clearly documented in the staff files. Experience should be documented on the application or attached resume. Education should be documented with WORKS status letters or copies of certificates. I reminded you that this documentation will be essential for star rated license assessments. When new staff are hired, they may bring in Health and Safety training they have completed within the last year only. Trainings that were completed more than a year before hire are not accepted. New staff have 90 days to complete Recognizing and Responding to Suspicion of Child Maltreatment and CPR/First Aid certifications. They must complete the remainder of the Health and Safety trainings within one year of employment. I also encouraged you to ensure all staff have submitted their education information through the WORKS portal and have requested evaluation for all positions that apply. As a school age only program, you will need an Administrator, Program Coordinator, and Group Leader at a minimum. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Prior to today’s visit this facility’s score was 87%. RATED LICENSE: We discussed that at the end of the temporary time period, you have the option to apply for a Two through Five star rated license. I encouraged you to review the pathways information on the QRIS modernization section of our website and in section .3200 of the child care rules. We also reviewed pathway options to determine which best fits the needs of your program, staff, and families. During today’s visit I provided you with the summary pages for Pathways One and Two. We discussed that Pathway Three is available, however it is difficult to become accredited during the Temporary Time Period. I encouraged you to begin to determine which pathway will be requested so that time is available to conduct any self-study or assessments required, or to research, receive training, and implement any curriculum, observations, formative assessments, or to complete any additional training or mentoring needed. Your temporary license cannot expire, and the process cannot be held awaiting the results of ERS assessments or education evaluations. I also encouraged you to ensure all staff have requested evaluations for their positions using the WORKS system and that their current status letter is on file. I reminded you that only information in the WORKS system at the time of processing will be used to determine the staff education level achieved. The rated license application form can be found in the provider documents section of our website. I encouraged you to submit this application form as soon as possible to prevent any delays. An additional resource available to providers when evaluating the quality of care, are practice Environment Rating Scale Assessments. You may voluntarily request an outreach assessment from the North Carolina Rated License Assessment Project. You may also wish to contact technical assistance specialists with the local PFC or CCR&R to help you with mock assessments. The Importance of Providing Quality Child Care Providing quality child care is essential for children. There is ample research demonstrating that high-quality child-care experiences have many benefits to children and society and that quality child care is linked to children’s improved school performance. 1. The Cost, Quality and Child Outcomes in Child Care Centers Study and a follow-up study done several years later found that quality child care is primarily related to higher staff/child ratios, administrators’ prior experience, wages, higher staff education levels and staff members’ continued participation in formal and specialized training. This study found that children attending higher quality centers scored better in math and language skills, had more positive interactions with peers, and had fewer behavior problems. 2. The High/Scope Perry Preschool Study followed children from their preschool years through age 40 and found that high-quality preschool programs significantly increased children’s future contributions through increased intellectual and social development, school success, economic performance, and reduced commission of crimes in adulthood. One of the most quoted results of this study is that for every dollar invested in children’s early care and education there is a $17 return to society in terms of crime and education savings, increased taxes collected, and welfare savings. There are many other studies including the Abecedarian Project, the Arnett Caregiver Interaction Study, and the NC Rated License Assessment Project. What the research tells us, in a nutshell, is that high quality child care has a positive impact on children’s later school success. The key to quality experiences for children is interaction with and stimulation from educated, trained teachers. The neuroscience associated with brain research is complicated, but its lesson is simple: babies' brains develop at astonishing rates in the first few years after birth. Young children have a tremendous capacity to learn from the moment they are born, but optimal development hinges on the experiences provided for them by the adults who take care of them. A follow up visit may be conducted in the near future to verify compliance with violations documented during the visit. Please contact me at (910) 824-0123 or at becky.jackson@dhhs.nc.gov if I can be of assistance. You may also contact Licensing Supervisor, Teraesa Leak at teraesa.leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times