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Home › NC › Claremont › Quest AT Oxford Elementary
5915 Oxford School Road, Claremont NC 28610 · License #18000525 · Center · Child Care Center
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NC GS 110-90 · Violation
Name of Operation: QUEST AT OXFORD ELEMENTARY Facility ID: 18000525 Consultant: MERIA WILDER Operation Type: Center Case Number: 0625-332L Visit Date: 7/7/2025 Number Present: 30 Completed Date: 7/7/2025 Age: From 5 To 11 Total Minutes: 120 Time In: 03:00 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern of inadequate supervision. Upon arrival you Connie Uncapher, Program Coordinator, assisted me with today’s visit. When I arrived, I notified you of the purpose of my visit today. You stated that you were aware of why I was here. I asked you how many children were in care today and you stated there were 48 children enrolled, and 30 children were present today. I observed the indoor and outdoor space used by the children. I observed the teachers interacting with children moving about the classroom as the children participated in free choice activities, toileting and transitions. I observed the children positively interacting with their peers and staff members while participating in independent and small group activities. I observed the Group Leader and Program Coordinator talking to children as they were assisting children with toileting routines and with teacher directed activities. I observed the Program Coordinator, and the Group Leader was able to see and hear children at all times. I interviewed two (2) staff members that were present on the date of the incident. Both staff members reported that during the transition from the classroom to the cafeteria for lunch, one (1) child that is a 5-year-old was left unsupervised in a classroom in the QUEST building for between 8 and 10 minutes. The staff member supervising that group stated they could not remember doing an actual head count prior to transitioning to the cafeteria but do remember seeing all of the children in line before leaving the classroom. Both staff members stated that it was noticed that a child that was present for the day was not in the cafeteria. This was noticed by the lunches being passed out and there was an additional lunch that was left over. They stated that no children had been dismissed for the day and at that time a head count of the children present was completed, and it was then confirmed that one (1) child was not present in the cafeteria. At that time all staff members began searching for the child in the restrooms and the cafeteria for the child. One group leader walked back to search the classroom in the QUEST building for the child, it was at that point the child met the group leader at the walkway. Both staff members stated that the incident was not reported to the program Administrator immediately and was anonymously reported. Once reported to the program Administrator visited the site and conducted interviews with all staff members that were present. Both staff members interviewed stated that they were aware of the programs supervision policy. Proper supervision of children was observed today. Based on information provided through the incident being self-reported by the program Administrator, staff interviews of two (2) staff members, review of the facilities supervision policy and my observations, the finding regarding the allegation of inadequate supervision was substantiated. The following violation was observed: Violation Number Comment Rule 303 Children were not adequately supervised at all times. One (1) school aged child that is a 5-year-old was left alone in a classroom for approximately 8-10 minutes. .1801(a)(1-5) Technical Assistance: • One (1) school aged child that is a 5 year old was not adequately supervised. School age children were not adequately supervised. As discussed, please be sure that all staff are familiar with the policy for maintaining supervision at all times. I recommend that all staff members caring for children are always aware of the number of children present in each group by counting children, completing name-to-face checks, scanning to ensure that you can see and hear children at all times as well as complete trainings related to supervision. Consultation: • As discussed, be sure that all staff members are aware of the policy regarding supervision. I suggest that the supervision policy be reviewed with all staff to prevent children from being left unattended at any time. • As discussed, Trainings on supervision are available and may help your staff become familiar with what active supervision looks like and how to maintain such. • As discussed, you may want to reach out to your local Partnership to get assistance on ways to maintain compliance within your program to prevent future occurrences of inadequate supervision. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 21, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Meria Wilder, Child Care Consultant P.O. 6591 Statesville, NC 28677 meria.wilder@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: Name Position Facility name Facility ID number Violation Item Number How the violation was corrected Date the violation was corrected How the violation will be prevented in the future A violation was documented for failure to maintain adequate supervision requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that violations of this nature may lead to an administrative action against your license. A follow-up visit may be conducted in the near future to monitor compliance with child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at meria.wilder@dhhs.nc.gov) or you may contact my supervisor Erin Pickard at email: erin.pickard@dhhs.nc.gov if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS110-90 · Violation
Name of Operation: QUEST AT OXFORD ELEMENTARY Facility ID: 18000525 Consultant: MERIA WILDER Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 30 Completed Date: 4/22/2024 Age: From 5 To 7 Total Minutes: 145 Time In: 02:15 PM Time Out: 04:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with all applicable child care requirements during an annual compliance visit. You, Jonna (Tennille) Landis, Program Coordinator, assisted me with today’s visit. Your program’s last annual compliance visit was conducted on May 16, 2023. Your program’s compliance history score was 97% prior to today’s visit. Your program operates with a Four-Star License that was issued on March 6, 2018. Your program earned 2 points in program standards, 7 points in staff education standards and 1 quality point for a total of 10 points earned. Your program operates with the following restrictions: 1st shift (Daytime care), school age only, meets enhanced space, age range extended to 14 years old, group size reduced by 1, and playground does not meet Child Care Safety Standards. The following required postings were posted and located in the foyer of the gym: Four-Star rated license, NC Summary of Child Care Law, First Aid poster, Emergency phone numbers, safe arrival and departure procedures, tobacco free signage, Emergency Medical Care Plan, Sanitation placard, menu, daily schedule, and activity plan. The posted menu was posted, current, and snack was observed to be whole grain rich strawberry yogurt chex mix, 1% unflavored white milk as stated on the menu. The Activity plan that was posted was current, linked to NCFELD and listed 4 activities daily including outside activities. Your program has the following approved spaces: the gym, room #901, room #902, room #903, room #904, and the cafeteria. The following inspections and drills were completed as required and current: fire inspection, sanitation inspection, fire drill and shelter-in-place emergency drill. You stated that your program does not provide transportation during the school year. You stated that there were no medications to monitor. You stated that your program uses the Oxford Elementary School 2023-2024 Risk Management plan for emergencies. Sign in/out sheets and attendance was current and updated as children arrived. Children were being cared for in a nurturing way. Materials and furnishings were in good repair, of sufficient quantity, child size, and developmentally appropriate. Upon the children’s arrival at 3:14 pm, I observed attendance being taken, handwashing routines, and children having snack in classroom #904. Adequate supervision, appropriate group sizes, staff child ratios, adequate/approved space, and appropriate discipline were observed today. A random sampling of 6 children’s records were monitored. One existing staff file and no new staff files were monitored. Your playground is exempt from meeting child care safety standard requirements as indicated on your license, however, was observed for general safety. All indoor and outdoors spaces were monitored for general safety. The following violations were cited during today’s visit: Violation Number Comment Rule 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. In space #901, there was 1 bottle of hand sanitizer that was below 5 ft. and accessible to children and in space #904 there was an unlocked cabinet that had a bottle of Ajax dish washing liquid in it that was accessible to children. .0604(a) 1329 Application for enrollment did not include all required information. One child’s application did not list the child’s fears, unique behavior characteristics, allergies, and health concerns. .0801(a)(1-7) Technical Assistance: • In space #901, there was 1 bottle of hand sanitizer that was below 5 ft and accessible to children and in space #904 there was an unlocked cabinet that had a bottle of Ajax dish washing liquid in it that was accessible to children. As discussed, all items with a warning label of “Keep out of Reach of Children” should be kept at or above 5 ft. and inaccessible to children. I recommend that each classroom space be monitored daily prior to children’s arrival to ensure that all hazardous materials are made inaccessible to children. This item was corrected during the visit. • One child’s application did not list the child’s fears, unique behavior characteristics, allergies, and health concerns. As discussed, when receiving children’s applications please ensure that all required information has been filled out completely without leaving items blank. If there is an item that does not apply put “NA” to identify that item is not applicable. I recommend monitoring children’s records at least quarterly to ensure that all documents have been completed entirely. Consultation: • As of September 2023, the Summary of NC Child Care Law was updated and available on the DCDEE website. Please print this form to post in your foyer with your required postings and give the updated information to parents and have them sign and date that they have received the updated document and place each signed acknowledgement in each child’s file. • Your program is in cohort 1 for the rated license reassessment. Your program’s planning year will be from July 1, 2023, to June 30, 2024. Your program’s reassessment year will be 2024 to 2025 and the month of your reassessment will be the month that your current rated license expires. As you plan for the reassessment of the rated license, please be sure that all staff has their most recent education updated and verified in WORKS and that you are in touch with your local Partnership and Resource and Referral agencies to provide technical assistance and help you prepare for reassessment. • Stay updated with changes and new rule updates by visiting DCDEE new website at http://ncchildcare.nc.gov/general/home.asp. All violations cited must be corrected immediately. Child care facilities must comply with all state laws, federal laws and local ordinances that pertain to child health, safety, and welfare of children (GS110-91 – Mandatory standards for a license). Failure to comply may lead to an administrative action (General statue 110-102-2- Administrative penalties). You must maintain at least 75% Compliance History for each 18-month period as required by GS110-90(4)(c). Please note any violations cited during future visits may negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an Administrative Action. Also, please remember in order to maintain an enhanced rated license your compliance history must remain above 75% at all times. All violations must be corrected immediately. Please submit written documentation of compliance by May 6, 2024, and should contain the following information: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Mail or email the information to: Meria Wilder PO Box 6591 Statesville, NC 28625 For your convenience, your letter may be sent by email. During today’s visit I reviewed your visit summary with you and left a printed and signed copy for you to save for your records. You may contact me by phone at (980) 434-3877 or by email at meria.wilder@dhhs.nc.gov or Erin Pickard by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS110-91 · Violation
Name of Operation: QUEST AT OXFORD ELEMENTARY Facility ID: 18000525 Consultant: MERIA WILDER Operation Type: Center Case Number: Visit Date: 4/22/2024 Number Present: 30 Completed Date: 4/22/2024 Age: From 5 To 7 Total Minutes: 145 Time In: 02:15 PM Time Out: 04:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with all applicable child care requirements during an annual compliance visit. You, Jonna (Tennille) Landis, Program Coordinator, assisted me with today’s visit. Your program’s last annual compliance visit was conducted on May 16, 2023. Your program’s compliance history score was 97% prior to today’s visit. Your program operates with a Four-Star License that was issued on March 6, 2018. Your program earned 2 points in program standards, 7 points in staff education standards and 1 quality point for a total of 10 points earned. Your program operates with the following restrictions: 1st shift (Daytime care), school age only, meets enhanced space, age range extended to 14 years old, group size reduced by 1, and playground does not meet Child Care Safety Standards. The following required postings were posted and located in the foyer of the gym: Four-Star rated license, NC Summary of Child Care Law, First Aid poster, Emergency phone numbers, safe arrival and departure procedures, tobacco free signage, Emergency Medical Care Plan, Sanitation placard, menu, daily schedule, and activity plan. The posted menu was posted, current, and snack was observed to be whole grain rich strawberry yogurt chex mix, 1% unflavored white milk as stated on the menu. The Activity plan that was posted was current, linked to NCFELD and listed 4 activities daily including outside activities. Your program has the following approved spaces: the gym, room #901, room #902, room #903, room #904, and the cafeteria. The following inspections and drills were completed as required and current: fire inspection, sanitation inspection, fire drill and shelter-in-place emergency drill. You stated that your program does not provide transportation during the school year. You stated that there were no medications to monitor. You stated that your program uses the Oxford Elementary School 2023-2024 Risk Management plan for emergencies. Sign in/out sheets and attendance was current and updated as children arrived. Children were being cared for in a nurturing way. Materials and furnishings were in good repair, of sufficient quantity, child size, and developmentally appropriate. Upon the children’s arrival at 3:14 pm, I observed attendance being taken, handwashing routines, and children having snack in classroom #904. Adequate supervision, appropriate group sizes, staff child ratios, adequate/approved space, and appropriate discipline were observed today. A random sampling of 6 children’s records were monitored. One existing staff file and no new staff files were monitored. Your playground is exempt from meeting child care safety standard requirements as indicated on your license, however, was observed for general safety. All indoor and outdoors spaces were monitored for general safety. The following violations were cited during today’s visit: Violation Number Comment Rule 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. In space #901, there was 1 bottle of hand sanitizer that was below 5 ft. and accessible to children and in space #904 there was an unlocked cabinet that had a bottle of Ajax dish washing liquid in it that was accessible to children. .0604(a) 1329 Application for enrollment did not include all required information. One child’s application did not list the child’s fears, unique behavior characteristics, allergies, and health concerns. .0801(a)(1-7) Technical Assistance: • In space #901, there was 1 bottle of hand sanitizer that was below 5 ft and accessible to children and in space #904 there was an unlocked cabinet that had a bottle of Ajax dish washing liquid in it that was accessible to children. As discussed, all items with a warning label of “Keep out of Reach of Children” should be kept at or above 5 ft. and inaccessible to children. I recommend that each classroom space be monitored daily prior to children’s arrival to ensure that all hazardous materials are made inaccessible to children. This item was corrected during the visit. • One child’s application did not list the child’s fears, unique behavior characteristics, allergies, and health concerns. As discussed, when receiving children’s applications please ensure that all required information has been filled out completely without leaving items blank. If there is an item that does not apply put “NA” to identify that item is not applicable. I recommend monitoring children’s records at least quarterly to ensure that all documents have been completed entirely. Consultation: • As of September 2023, the Summary of NC Child Care Law was updated and available on the DCDEE website. Please print this form to post in your foyer with your required postings and give the updated information to parents and have them sign and date that they have received the updated document and place each signed acknowledgement in each child’s file. • Your program is in cohort 1 for the rated license reassessment. Your program’s planning year will be from July 1, 2023, to June 30, 2024. Your program’s reassessment year will be 2024 to 2025 and the month of your reassessment will be the month that your current rated license expires. As you plan for the reassessment of the rated license, please be sure that all staff has their most recent education updated and verified in WORKS and that you are in touch with your local Partnership and Resource and Referral agencies to provide technical assistance and help you prepare for reassessment. • Stay updated with changes and new rule updates by visiting DCDEE new website at http://ncchildcare.nc.gov/general/home.asp. All violations cited must be corrected immediately. Child care facilities must comply with all state laws, federal laws and local ordinances that pertain to child health, safety, and welfare of children (GS110-91 – Mandatory standards for a license). Failure to comply may lead to an administrative action (General statue 110-102-2- Administrative penalties). You must maintain at least 75% Compliance History for each 18-month period as required by GS110-90(4)(c). Please note any violations cited during future visits may negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an Administrative Action. Also, please remember in order to maintain an enhanced rated license your compliance history must remain above 75% at all times. All violations must be corrected immediately. Please submit written documentation of compliance by May 6, 2024, and should contain the following information: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Mail or email the information to: Meria Wilder PO Box 6591 Statesville, NC 28625 For your convenience, your letter may be sent by email. During today’s visit I reviewed your visit summary with you and left a printed and signed copy for you to save for your records. You may contact me by phone at (980) 434-3877 or by email at meria.wilder@dhhs.nc.gov or Erin Pickard by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.