10A NCAC 09 .0601 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 11 Completed Date: 5/27/2026 Age: From 0 To 5 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of my unannounced annual compliance visit today was to monitor this program for compliance with applicable child care requirements. Currently the facility is a Three (3)-star facility The facility has a permit with a capacity of 45 with permit restriction of: Daytime only, meets enhanced ratios, children under 2.5 years old in rooms with direct exits only. The center is current and active with NC Secretary of State website. Upon arrival I rang the doorbell and the owner/administrator, Vicki Collins, greeted me. I greeted her and made her aware of the purpose of my visit. I proceeded with the walk-through partially unassisted as Mrs. Vicki was cooking lunch. Preschoolers were observed transitioning to toileting and handwashing transitions, playing and engaged in learning centers, , and meal time. Infants were observed napping, playing in activity centers as well as tummy play. Teachers were actively engaged in all classrooms. Lunch was observed and consisted of a chicken tenders, fries, peaches, and milk. INSPECTIONS: The last sanitation inspection was conducted 1/7/26 The last fire inspection was conducted 3/7/2026 The last documented fire drill was conducted 04/10/26. The last documented shelter-in-place or lockdown drill was conducted 02/19/26. The last documented playground inspection was conducted 05-18-2026 Last compliance prior to this visit was 93% he attached checklist was used to note the requirements we monitored today. Staff and children’s records were reviewed today. The attached checklist shows other items monitored. This facility does not provide transportation Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 1, the left side of the wall near the block center has peeling paint. 15A NCAC 18A .2825(a) 807 A safe indoor and outdoor environment was not provided for the children. There were two fire ant piles on the playground. 10A NCAC 09 .0601(a) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Two staff files did not have this done, the medical was with all required records. .0701(d) It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. If it is stated in your correction letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a proposed timeline of the corrections. In some cases, the timeline may be extended. Violations cited today may negatively affect this score. You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address or email below by June 11, 2025 The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE REQUIRED RESPONSE:6-10-26 You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited today may negatively affect this score. Technical assistance. Education: Pathway to stars: 50% of lead teachers and other staff will be monitored. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/E/Education_Standards-Center_OnSite_Administrator.pdf?ver=oEDIqRsO-CqRywMsDSJi6A%3d%3d Have all staff update their information in the WORKS database. The WORKS database is designed to streamline education evaluation, using a web-based process designed to increase efficiency with which staff can process childcare provider If the applications. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. If staff enter all there information into Works, AND have completed 1.0 CEUs or have completed 3 semester hours( not including EDU 119) You could be at four stars in education, and have the potential of becoming a Four star facility. After reviewing the pathways, (again) you have decided on Pathway two, and maybe Pathway three in the future. This choice is not permanent, and you can change your pathway choice by June 31 (the month when you will apply). Be mindful that the entire state will be transitioning to the new QIRS/Pathway ratings. We will need to order the scales early to receive your license before December 2026 You will receive an email with additional information. Additional resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. QRIS-Modernization www.ncrlap.org to learn about the new environment rating scales 3rd edition, there are also free workshops on the site. Contact your local partnership for children to help assistance. Pathways to the Stars: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/ Resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. www.ncrlap.org to learn about the new environment rating scales 3rd edition, there are also free workshops on the site. * Access the resources for your upcoming assessment at www.ncrlap.org. On the first page there is a section that allows you to access resources -NC Additional Notes ECERS-3, and ITERS-3. If you have any questions or need further assistance, please contact me or Ms. Ebony Duncan, supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. You may contact me for any concerns or assistance at QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov 704-785-0981 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 5/27/2026 Number Present: 11 Completed Date: 5/27/2026 Age: From 0 To 5 Total Minutes: 240 Time In: 10:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of my unannounced annual compliance visit today was to monitor this program for compliance with applicable child care requirements. Currently the facility is a Three (3)-star facility The facility has a permit with a capacity of 45 with permit restriction of: Daytime only, meets enhanced ratios, children under 2.5 years old in rooms with direct exits only. The center is current and active with NC Secretary of State website. Upon arrival I rang the doorbell and the owner/administrator, Vicki Collins, greeted me. I greeted her and made her aware of the purpose of my visit. I proceeded with the walk-through partially unassisted as Mrs. Vicki was cooking lunch. Preschoolers were observed transitioning to toileting and handwashing transitions, playing and engaged in learning centers, , and meal time. Infants were observed napping, playing in activity centers as well as tummy play. Teachers were actively engaged in all classrooms. Lunch was observed and consisted of a chicken tenders, fries, peaches, and milk. INSPECTIONS: The last sanitation inspection was conducted 1/7/26 The last fire inspection was conducted 3/7/2026 The last documented fire drill was conducted 04/10/26. The last documented shelter-in-place or lockdown drill was conducted 02/19/26. The last documented playground inspection was conducted 05-18-2026 Last compliance prior to this visit was 93% he attached checklist was used to note the requirements we monitored today. Staff and children’s records were reviewed today. The attached checklist shows other items monitored. This facility does not provide transportation Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space 1, the left side of the wall near the block center has peeling paint. 15A NCAC 18A .2825(a) 807 A safe indoor and outdoor environment was not provided for the children. There were two fire ant piles on the playground. 10A NCAC 09 .0601(a) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Two staff files did not have this done, the medical was with all required records. .0701(d) It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. If it is stated in your correction letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a proposed timeline of the corrections. In some cases, the timeline may be extended. Violations cited today may negatively affect this score. You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address or email below by June 11, 2025 The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE REQUIRED RESPONSE:6-10-26 You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited today may negatively affect this score. Technical assistance. Education: Pathway to stars: 50% of lead teachers and other staff will be monitored. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/E/Education_Standards-Center_OnSite_Administrator.pdf?ver=oEDIqRsO-CqRywMsDSJi6A%3d%3d Have all staff update their information in the WORKS database. The WORKS database is designed to streamline education evaluation, using a web-based process designed to increase efficiency with which staff can process childcare provider If the applications. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS. If staff enter all there information into Works, AND have completed 1.0 CEUs or have completed 3 semester hours( not including EDU 119) You could be at four stars in education, and have the potential of becoming a Four star facility. After reviewing the pathways, (again) you have decided on Pathway two, and maybe Pathway three in the future. This choice is not permanent, and you can change your pathway choice by June 31 (the month when you will apply). Be mindful that the entire state will be transitioning to the new QIRS/Pathway ratings. We will need to order the scales early to receive your license before December 2026 You will receive an email with additional information. Additional resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. QRIS-Modernization www.ncrlap.org to learn about the new environment rating scales 3rd edition, there are also free workshops on the site. Contact your local partnership for children to help assistance. Pathways to the Stars: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/ Resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. www.ncrlap.org to learn about the new environment rating scales 3rd edition, there are also free workshops on the site. * Access the resources for your upcoming assessment at www.ncrlap.org. On the first page there is a section that allows you to access resources -NC Additional Notes ECERS-3, and ITERS-3. If you have any questions or need further assistance, please contact me or Ms. Ebony Duncan, supervisor at 704-594-0043 or via email at ebony.duncan@dhhs.nc.gov. You may contact me for any concerns or assistance at QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov 704-785-0981 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 6/5/2025 Number Present: 15 Completed Date: 6/5/2025 Age: From 0 To 6 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my unannounced annual compliance visit today was to monitor this program for compliance with applicable child care requirements.Currently the facility is a Three (3)-star facility The facility has a permit with a capacity of 45 with permit restriction of: Daytime only, meets enhanced ratios, children under 2.5 years old in rooms with direct exits only. The center is current and active with NC Secretary of State website. Upon arrival I rang the doorbell and the teacher, Ms. C, directed me to the side door. I greeted her and made her aware of the purpose of my visit. Ms. C made Mrs. Vicki Collins, administrator/owner. I discussed the purpose of the visit and I proceeded with the walk-through unassisted. Mrs. Collins was in the classroom with the younger children and staff and children begin transitioning to other classroom. Mrs. Vicki switch classrooms with Ms. C. so she could be closer to the front office just in case I needed her assistance. Preschoolers were observed transitioning to toileting and handwashing transitions, playing and engaged in learning centers, teacher lead story time, and meal time. Infants were observed napping, playing in activity centers as well as tummy play. Teachers were actively engaged in all classrooms. Lunch was observed and consisted of a peanut butter and jelly on wheat bread, veggie straws, pineapples, and milk. Staff were engaged with children in conversation, feeding and holding infants. The attached checklist was used to note the requirements we monitored today. Staff and children’s records were reviewed today. The attached checklist shows other items monitored. This facility does not provide transportation. INSPECTIONS: The last sanitation inspection was conducted 1/7/25 The last fire inspection was conducted 3/7/2025 The last documented fire drill was conducted 06/4/25. The last documented shelter-in-place or lockdown drill was conducted 06/4/25. The last documented playground inspection was conducted 06/4/25 Last compliance prior to this visit was 87% Violation Number Comment Rule 615 Beds, cots and mats were not in good repair, properly handled, stored, or clean and sanitized between users. Cribs measured 14 inches apart. 15A NCAC 18A .2821(a) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One child did not have the M.a.p in there file, or attached to the application. .0801(b) It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. If it is stated in your correction letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a proposed timeline of the corrections. In some cases, the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited today may negatively affect this score. Technical Assistance: Rated License: We discussed the Environmental Rating Scales. If you decide against having the Environmental rating scales (ERS) assessment, you also have an option for getting an accreditation as an alternative to maintaining your Star rating. *Contact CCRI for assistance with preparing for the ERS, Resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. For more information on the new environmental rating scales go to www.NCRLAP.org and visit their resource section. You will also find video and training on this site. Accrediting agencies: o NAEYC - https://www.naeyc.org/accreditation/higher-ed/accredited-programs o NAC - https://www.earlylearningleaders.org/accreditation/accredited-programs/ o NAFCC - https://nafcc.org/accreditation/nationally-accredited-fcc-educators-map/ o NECPA - https://necpa.net/programs o COGNIA - https://home.cognia.org/registry o AMS - https://amshq.org/Families/AMS-Member-Schools You may contact me for any concerns or assistance at QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov 704-785-0981 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0713 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 5/2/2025 Number Present: 50 Completed Date: 5/2/2025 Age: From 0 To 5 Total Minutes: 375 Time In: 09:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to gather information related to allegations of violations of child care requirements regarding staff/child ratios and safe environment. Prior to today's visit, Sameka Jones, District Leader for KinderCare Education, had informed me that Shakitia Jones was no longer employed at the facility as of April 22, 2025 and Nadine James, Assistant Director, would be acting as the interim director until further notice. Ms. Jones also informed me that due to administrative team changes and Ms. James planned vacation from April 25, 2025 through May 2, 2025, she planned to assign Tamara Lewis, Unassigned Director, and Tonya Little-Reid, Quality Team Leader, to this facility until further notice. Ms. Jones also informed me that she planned to assist at the facility when one of the two administrative support staff members could not be present. Ms. Jones and Ms. Lewis assisted me with today’s visit. Ms. James was on vacation and unavailable today. Prior to today's visit, the compliance history score for the facility was 77% and was reviewed with Ms. Jones prior to today's visit and again today. According to the report, there are allegations of violations of child care requirements related to staff/child ratios and safe environment. I investigated the allegation of a violation of child care requirements regarding staff/child ratios. Upon arrival at 9:15am, Ms. Lewis greeted me at the facility main entrance door and after noticing my badge allowed me to enter the building. I observed another staff member sitting in the director’s office. Ms. Lewis asked me to sign the visitor log which I did as I introduced myself. Ms. Jones then came out of the director’s office and introduced herself to me. After informing Ms. Jones and Ms. Lewis of the purpose for my visit, I requested that no children be moved from classrooms without my knowledge until I could visit each classroom as I completed an initial walk-through of the building. Ms. Jones and Ms. Lewis assured me that staff/child ratios were maintained today, and no children would be moved without my knowledge. Ms. Lewis joined me for the initial walk-through. I observed five infant age children present with one staff member in Space 1A, seven two-year-old children enrolled in Space 2A outside with one staff member, eight three-year-old children enrolled in Space 5C outside with one staff member, eleven one-year-old children enrolled in Space 4B outside with two staff members, ten four- and five-year-old children with one staff member in Space 6A, and ten four-year-old children with one substituting staff member in Space 6B. Beginning at approximately 10:15am, I completed a second walk-through and observed the same number of children, same ages of children, and same staff members present in each classroom space. During the entire visit, I observed Spaces 1B, 2B, 3A, 3B, 5A, 5B, and 4A unoccupied by children and staff. I interviewed seven staff members. Staff members shared that staff/child ratios were not maintained at all times throughout the day. Ms. Lewis stated that the lead teacher assigned to Space 6B was absent today and the lead teacher assigned to Space 2B was temporarily assigned to substitute as the lead teacher in Space 6B today which resulted in the temporary closure of Space 2B for today. Ms. Jones stated that the lead teacher assigned to Space 4A was placed on administrative leave this week and the classroom was temporarily closed to maintain staff/child ratio due to the current staffing crisis. Ms. Lewis shared with me the email that was sent to parents on April 29, 2025 explaining the temporary closure of the classroom (Space 4A) from April 30, 2025 through at least May 2, 2025. Ms. Jones stated Space 1B and 2B were temporarily closed due to staffing, Spaces 3A, 3B, 5A, and 5B were temporarily closed due to enrollment, and as mentioned earlier, Space 4A had been temporarily closed since April 30, 2025 to maintain staff/child ratio. Ms. Lewis stated that on April 25, 2025, while she was in transit to the facility, she received a call from the staff member in charge at the facility who reported that two staff members had called out for the day and classrooms were reaching maximum staff/child ratios for one staff member in each classroom and requested guidance for maintaining staff/child ratio. Ms. Lewis stated that she instructed the staff member in charge to turn families away at the door as classrooms reached staff/child ratio for one staff member in each classroom and have teachers send a message to parents explaining that due to a staffing crisis, children would not be allowed to attend when maximum staff/child ratio was reached in each classroom. The staff member in charge on April 25, 2025 showed me the message that was sent. Ms. Lewis showed me a text message that verified that parents were turned away at the door on April 25, 2025. I reviewed “Name to Face” records dated April 21, 2025, April 24, 2025, April 25, 2025, and April 28, 2025 through May 1, 2025. I observed staff/child ratios maintained on April 21, 2025, April 24, 2025, April 30, 2025, and May 1, 2025 as documented on the “Name to Face” records. According to “Name to Face” records, on April 25, 2025, one teacher in Space 4B supervised seven one-year-old children from 8:00am until 8:10am until a second teacher arrived in the classroom. On April 28, 2025, one teacher in Space 6B supervised thirteen three- and four-year-old children from 8:52am until 3:50pm. On April 29, 2025, one teacher in Space 2A supervised ten two-year-old children from 9:00am to 9:16am and three different staff members supervising in Space 6B from 2:00pm until 4:15pm supervised eighteen to eleven three-, four-, and five-year-old children as staff and children departed for the day. Based on interviews with staff and reviews of the “Name to Face” records, the allegation of a violation of child care requirements regarding staff/child ratio was confirmed. Therefore, the allegation regarding staff/child ratio is substantiated. Today, I investigated the allegation of a violation of child care requirements regarding safe environment. Upon arrival, I observed tobacco and smoking free signage posted at the main entrance to the building. During the two walk-throughs of the classrooms, I observed no staff members smoking in the building. During the visit, I observed no staff members smoking outside the building. During the staff interviews and while speaking with staff members throughout the visit, I detected no odor of smoke from any substance on any staff member’s person or clothing. I interviewed seven staff members. Staff members stated they could not recall any time that any staff member had been seen smoking on the premises. Based on my observations and staff interviews, the allegation of a violation of child care requirements regarding safe environment could not be confirmed. Therefore, the allegation regarding safe environment is unsubstantiated. The following violation was cited today: TECHNICAL ASSISTANCE: Per child care rule 10A NCAC 09 .2818, enhanced staff/child ratios and group sizes should be maintained at all times. According to “Name to Face” records, on April 25, 2025, one teacher in Space 4B supervised seven one-year-old children from 8:00am until 8:10am until a second teacher arrived in the classroom. The enhanced staff/child ratio for a group with one-year-old children present is one staff member to six one-year-old children. According to “Name to Face records, on April 29, 2025, one teacher in Space 2A supervised ten two-year-old children from 9:00am to 9:16am. The enhanced staff/child ratio for a group with two-year-old children present is one staff member to nine two-year-old children. Per child care rule 10A NCAC 09 .0713(a)(1), when combining age groups, the staff/child ratio for the youngest child in the group should be maintained for the entire group. According to “Name to Face” records, on April 28, 2025, one teacher in Space 6B supervised thirteen three- and four-year-old children from 8:52am until 3:50pm and on April 29, 2025, and three different staff members supervising in Space 6B from 2:00pm until 4:15pm supervised eighteen to eleven three-, four-, and five-year-old children. While child care rules allow three-, four-, and five-year-old children to be combined in the same group, the enhanced staff/child ratio for a group with three-year-old children present is one staff member to ten children. Today, Ms. Jones stated that staff members left in charge during the former administrator’s absence were told by the former administrator that child care rules allowed them to maintain staff/child ratio in the classrooms by adding one child to any classroom if the child added was one year younger than the children enrolled in the group and when following this practice, the staff/child ratio did not need to be reduced for the younger child. Ms. Jones stated that as soon as she was informed of this practice being implemented at the facility, she had informed the staff members that this was a misinterpretation of the child care rules and explained that child care rules allowed this exception only when a child had a developmental need and documentation of the developmental need was on file. I also explained to Ms. Jones that child care rule 10A NCAC 09 .0713(a)(4) intended for the child had to be enrolled in the classroom with older children with the intention that the child would attend the classroom on a daily basis. I further explained that this child care rule was not intended to allow for children to be moved around the building as a means of maintaining staff/child ratios without following the ratio for the youngest child in the group. To maintain compliance with this child care requirement, I suggested that Ms. Jones review with all staff all of child care rule section 10A NCAC 09 .0713(a)(1-10) Staff/Child Ratios For Centers except for the staff/child ratio chart for minimum child care requirements since this facility’s permit restriction requires enhanced staff/child ratios to be followed. I suggested that Ms. Jones review with all staff all of child care rule section 10A NCAC 09 .2818 Enhanced Staff/Child Ratios For A Rated License For Child Care Centers except for bullet (c) which contains the staff/child ratios for highest voluntary enhanced staff/child ratios. I also suggested that Ms. Jones review with all staff this facility’s procedures and expectations for maintaining staff/child ratios throughout the day based on staff work schedules including the first and last hour of the operating day and when staff are absent. CONSULTATION: 1. Since a violation regarding staff/child ratio was cited, a follow-up visit will be required within the next two weeks. Be prepared to discuss the actions taken and/or plan to correct the violation at the follow-up visit. 2. As discussed today, we have a Technical Assistance (TA) visit scheduled for May 9, 2025 from 1:00pm to 3:00pm. Please let me know as soon as possible if you would like to continue with that announced visit or reschedule the TA visit after the follow-up visit. 3. As discussed today, when submitting your compliance letter documentation stating the actions you took to correct the violation and maintain staff/child ratios, I suggest you include as many details as possible such as the names of trainings you may require the staff to complete, plans you may have to implement new procedures, staff meetings you may hold, etc. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, acknowledgement statements, and revised policies for me to use to verify compliance. I must receive your compliance letter no later than May 16, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it may be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, a handwritten visit summary was prepared, reviewed, and a copy was left with you today. A computer-generated visit summary will be prepared, and a copy will be provided to you. I will review the computer-generated visit summary with you. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you and your staff are doing to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 5/2/2025 Number Present: 50 Completed Date: 5/2/2025 Age: From 0 To 5 Total Minutes: 375 Time In: 09:15 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to gather information related to allegations of violations of child care requirements regarding staff/child ratios and safe environment. Prior to today's visit, Sameka Jones, District Leader for KinderCare Education, had informed me that Shakitia Jones was no longer employed at the facility as of April 22, 2025 and Nadine James, Assistant Director, would be acting as the interim director until further notice. Ms. Jones also informed me that due to administrative team changes and Ms. James planned vacation from April 25, 2025 through May 2, 2025, she planned to assign Tamara Lewis, Unassigned Director, and Tonya Little-Reid, Quality Team Leader, to this facility until further notice. Ms. Jones also informed me that she planned to assist at the facility when one of the two administrative support staff members could not be present. Ms. Jones and Ms. Lewis assisted me with today’s visit. Ms. James was on vacation and unavailable today. Prior to today's visit, the compliance history score for the facility was 77% and was reviewed with Ms. Jones prior to today's visit and again today. According to the report, there are allegations of violations of child care requirements related to staff/child ratios and safe environment. I investigated the allegation of a violation of child care requirements regarding staff/child ratios. Upon arrival at 9:15am, Ms. Lewis greeted me at the facility main entrance door and after noticing my badge allowed me to enter the building. I observed another staff member sitting in the director’s office. Ms. Lewis asked me to sign the visitor log which I did as I introduced myself. Ms. Jones then came out of the director’s office and introduced herself to me. After informing Ms. Jones and Ms. Lewis of the purpose for my visit, I requested that no children be moved from classrooms without my knowledge until I could visit each classroom as I completed an initial walk-through of the building. Ms. Jones and Ms. Lewis assured me that staff/child ratios were maintained today, and no children would be moved without my knowledge. Ms. Lewis joined me for the initial walk-through. I observed five infant age children present with one staff member in Space 1A, seven two-year-old children enrolled in Space 2A outside with one staff member, eight three-year-old children enrolled in Space 5C outside with one staff member, eleven one-year-old children enrolled in Space 4B outside with two staff members, ten four- and five-year-old children with one staff member in Space 6A, and ten four-year-old children with one substituting staff member in Space 6B. Beginning at approximately 10:15am, I completed a second walk-through and observed the same number of children, same ages of children, and same staff members present in each classroom space. During the entire visit, I observed Spaces 1B, 2B, 3A, 3B, 5A, 5B, and 4A unoccupied by children and staff. I interviewed seven staff members. Staff members shared that staff/child ratios were not maintained at all times throughout the day. Ms. Lewis stated that the lead teacher assigned to Space 6B was absent today and the lead teacher assigned to Space 2B was temporarily assigned to substitute as the lead teacher in Space 6B today which resulted in the temporary closure of Space 2B for today. Ms. Jones stated that the lead teacher assigned to Space 4A was placed on administrative leave this week and the classroom was temporarily closed to maintain staff/child ratio due to the current staffing crisis. Ms. Lewis shared with me the email that was sent to parents on April 29, 2025 explaining the temporary closure of the classroom (Space 4A) from April 30, 2025 through at least May 2, 2025. Ms. Jones stated Space 1B and 2B were temporarily closed due to staffing, Spaces 3A, 3B, 5A, and 5B were temporarily closed due to enrollment, and as mentioned earlier, Space 4A had been temporarily closed since April 30, 2025 to maintain staff/child ratio. Ms. Lewis stated that on April 25, 2025, while she was in transit to the facility, she received a call from the staff member in charge at the facility who reported that two staff members had called out for the day and classrooms were reaching maximum staff/child ratios for one staff member in each classroom and requested guidance for maintaining staff/child ratio. Ms. Lewis stated that she instructed the staff member in charge to turn families away at the door as classrooms reached staff/child ratio for one staff member in each classroom and have teachers send a message to parents explaining that due to a staffing crisis, children would not be allowed to attend when maximum staff/child ratio was reached in each classroom. The staff member in charge on April 25, 2025 showed me the message that was sent. Ms. Lewis showed me a text message that verified that parents were turned away at the door on April 25, 2025. I reviewed “Name to Face” records dated April 21, 2025, April 24, 2025, April 25, 2025, and April 28, 2025 through May 1, 2025. I observed staff/child ratios maintained on April 21, 2025, April 24, 2025, April 30, 2025, and May 1, 2025 as documented on the “Name to Face” records. According to “Name to Face” records, on April 25, 2025, one teacher in Space 4B supervised seven one-year-old children from 8:00am until 8:10am until a second teacher arrived in the classroom. On April 28, 2025, one teacher in Space 6B supervised thirteen three- and four-year-old children from 8:52am until 3:50pm. On April 29, 2025, one teacher in Space 2A supervised ten two-year-old children from 9:00am to 9:16am and three different staff members supervising in Space 6B from 2:00pm until 4:15pm supervised eighteen to eleven three-, four-, and five-year-old children as staff and children departed for the day. Based on interviews with staff and reviews of the “Name to Face” records, the allegation of a violation of child care requirements regarding staff/child ratio was confirmed. Therefore, the allegation regarding staff/child ratio is substantiated. Today, I investigated the allegation of a violation of child care requirements regarding safe environment. Upon arrival, I observed tobacco and smoking free signage posted at the main entrance to the building. During the two walk-throughs of the classrooms, I observed no staff members smoking in the building. During the visit, I observed no staff members smoking outside the building. During the staff interviews and while speaking with staff members throughout the visit, I detected no odor of smoke from any substance on any staff member’s person or clothing. I interviewed seven staff members. Staff members stated they could not recall any time that any staff member had been seen smoking on the premises. Based on my observations and staff interviews, the allegation of a violation of child care requirements regarding safe environment could not be confirmed. Therefore, the allegation regarding safe environment is unsubstantiated. The following violation was cited today: TECHNICAL ASSISTANCE: Per child care rule 10A NCAC 09 .2818, enhanced staff/child ratios and group sizes should be maintained at all times. According to “Name to Face” records, on April 25, 2025, one teacher in Space 4B supervised seven one-year-old children from 8:00am until 8:10am until a second teacher arrived in the classroom. The enhanced staff/child ratio for a group with one-year-old children present is one staff member to six one-year-old children. According to “Name to Face records, on April 29, 2025, one teacher in Space 2A supervised ten two-year-old children from 9:00am to 9:16am. The enhanced staff/child ratio for a group with two-year-old children present is one staff member to nine two-year-old children. Per child care rule 10A NCAC 09 .0713(a)(1), when combining age groups, the staff/child ratio for the youngest child in the group should be maintained for the entire group. According to “Name to Face” records, on April 28, 2025, one teacher in Space 6B supervised thirteen three- and four-year-old children from 8:52am until 3:50pm and on April 29, 2025, and three different staff members supervising in Space 6B from 2:00pm until 4:15pm supervised eighteen to eleven three-, four-, and five-year-old children. While child care rules allow three-, four-, and five-year-old children to be combined in the same group, the enhanced staff/child ratio for a group with three-year-old children present is one staff member to ten children. Today, Ms. Jones stated that staff members left in charge during the former administrator’s absence were told by the former administrator that child care rules allowed them to maintain staff/child ratio in the classrooms by adding one child to any classroom if the child added was one year younger than the children enrolled in the group and when following this practice, the staff/child ratio did not need to be reduced for the younger child. Ms. Jones stated that as soon as she was informed of this practice being implemented at the facility, she had informed the staff members that this was a misinterpretation of the child care rules and explained that child care rules allowed this exception only when a child had a developmental need and documentation of the developmental need was on file. I also explained to Ms. Jones that child care rule 10A NCAC 09 .0713(a)(4) intended for the child had to be enrolled in the classroom with older children with the intention that the child would attend the classroom on a daily basis. I further explained that this child care rule was not intended to allow for children to be moved around the building as a means of maintaining staff/child ratios without following the ratio for the youngest child in the group. To maintain compliance with this child care requirement, I suggested that Ms. Jones review with all staff all of child care rule section 10A NCAC 09 .0713(a)(1-10) Staff/Child Ratios For Centers except for the staff/child ratio chart for minimum child care requirements since this facility’s permit restriction requires enhanced staff/child ratios to be followed. I suggested that Ms. Jones review with all staff all of child care rule section 10A NCAC 09 .2818 Enhanced Staff/Child Ratios For A Rated License For Child Care Centers except for bullet (c) which contains the staff/child ratios for highest voluntary enhanced staff/child ratios. I also suggested that Ms. Jones review with all staff this facility’s procedures and expectations for maintaining staff/child ratios throughout the day based on staff work schedules including the first and last hour of the operating day and when staff are absent. CONSULTATION: 1. Since a violation regarding staff/child ratio was cited, a follow-up visit will be required within the next two weeks. Be prepared to discuss the actions taken and/or plan to correct the violation at the follow-up visit. 2. As discussed today, we have a Technical Assistance (TA) visit scheduled for May 9, 2025 from 1:00pm to 3:00pm. Please let me know as soon as possible if you would like to continue with that announced visit or reschedule the TA visit after the follow-up visit. 3. As discussed today, when submitting your compliance letter documentation stating the actions you took to correct the violation and maintain staff/child ratios, I suggest you include as many details as possible such as the names of trainings you may require the staff to complete, plans you may have to implement new procedures, staff meetings you may hold, etc. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature 2) Supporting documentation including the following: Please send supporting documentation such as training certificates, acknowledgement statements, and revised policies for me to use to verify compliance. I must receive your compliance letter no later than May 16, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it may be considered falsification of information. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, a handwritten visit summary was prepared, reviewed, and a copy was left with you today. A computer-generated visit summary will be prepared, and a copy will be provided to you. I will review the computer-generated visit summary with you. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. We appreciate all you and your staff are doing to serve the children and families in your community. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 3/25/2025 Number Present: 20 Completed Date: 3/25/2025 Age: From 0 To 12 Total Minutes: 90 Time In: 03:00 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with child care requirements. Upon arrival I rang the doorbell, and a teacher looked out of her classroom and waved me to come to her door. I stated the purpose of my visit; she stated that the director was not present. I asked her to make her aware that I was present, and I conducted a walk-through of the facility unassisted. Children were observed engaged in the following activities: blocks, dramatic play, and gross motor outside play. Children were also observed transitioning from bathroom to the classroom and to outside play. During the visit Mrs. Vicki Collins arrived and assisted me with the rest of the visit. Children were served granola bars, and apple juice for snack. I conducted a walkthrough of the facility and the following items were monitored: supervision, staff/child ratio, CPR/first aid, IT-SIDS, CBC qualification, Emergency Medical Care Plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate/approved space, program records, license posted, permit restrictions, safe arrival and departure, and all required posted documents. This facility does not provide transportation. Violation Number Comment Rule 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The infant playground had three spaces/sides of the fence that measured under 4feet, 45inches, 46 inches, and the other was 44 inches. GS 110-91(6); .0605((i) 826 Gates to the fenced outdoor play area did not remain closed while children occupied the area. the gates lock on the preschool aged playground was disconnected from the building and was unable to stay closed or locked. .0605(i) Violations: Any Violations observed today were discussed with you and documented on the visit summary and left with you at the conclusion of this visit. The following violations of child care requirements were cited during today’s visit and must be corrected immediately. Technical assistance on how to maintain compliance with the violations cited today was provided. Comments: It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by April 8, 2022 The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE REQUIRED RESPONSE: If it is stated in your correction letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a proposed timeline of the corrections. In some cases, the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Technical assistance: Contact environmental Health/Sanitation about the small refrigerator and the size (half or full gallon) of the milk container when they refer to temperature fluctuation in smaller/dorm sized refrigerators. Resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. Visit Www.ncrlap.org, to get up to date information on the new environmental rating scales three. You can also find free trainings on this site. Thank you for your time today and please contact me if I can assist you. QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 3/25/2025 Number Present: 20 Completed Date: 3/25/2025 Age: From 0 To 12 Total Minutes: 90 Time In: 03:00 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with child care requirements. Upon arrival I rang the doorbell, and a teacher looked out of her classroom and waved me to come to her door. I stated the purpose of my visit; she stated that the director was not present. I asked her to make her aware that I was present, and I conducted a walk-through of the facility unassisted. Children were observed engaged in the following activities: blocks, dramatic play, and gross motor outside play. Children were also observed transitioning from bathroom to the classroom and to outside play. During the visit Mrs. Vicki Collins arrived and assisted me with the rest of the visit. Children were served granola bars, and apple juice for snack. I conducted a walkthrough of the facility and the following items were monitored: supervision, staff/child ratio, CPR/first aid, IT-SIDS, CBC qualification, Emergency Medical Care Plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate/approved space, program records, license posted, permit restrictions, safe arrival and departure, and all required posted documents. This facility does not provide transportation. Violation Number Comment Rule 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The infant playground had three spaces/sides of the fence that measured under 4feet, 45inches, 46 inches, and the other was 44 inches. GS 110-91(6); .0605((i) 826 Gates to the fenced outdoor play area did not remain closed while children occupied the area. the gates lock on the preschool aged playground was disconnected from the building and was unable to stay closed or locked. .0605(i) Violations: Any Violations observed today were discussed with you and documented on the visit summary and left with you at the conclusion of this visit. The following violations of child care requirements were cited during today’s visit and must be corrected immediately. Technical assistance on how to maintain compliance with the violations cited today was provided. Comments: It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by April 8, 2022 The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE REQUIRED RESPONSE: If it is stated in your correction letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a proposed timeline of the corrections. In some cases, the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Technical assistance: Contact environmental Health/Sanitation about the small refrigerator and the size (half or full gallon) of the milk container when they refer to temperature fluctuation in smaller/dorm sized refrigerators. Resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. Visit Www.ncrlap.org, to get up to date information on the new environmental rating scales three. You can also find free trainings on this site. Thank you for your time today and please contact me if I can assist you. QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: Visit Date: 6/11/2024 Number Present: 26 Completed Date: 6/11/2024 Age: From 0 To 5 Total Minutes: 270 Time In: 10:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my visit today was to monitor this program for compliance with applicable child care requirements. The visit conducted today was a full assessment. Currently the facility is a 3-star facility The facility has a permit with a capacity of 45 with permit restriction of: Daytime only, meets enhanced ratios, children under 2.5 years old in rooms with direct exits only. The center is current and active with NC Secretary of State website. Upon arrival at today’s visit, Ebony Duncan, Licensing Supervisor was present for a portion of the visit. We rang the doorbell and was greeted by Vicki Collins, administrator/owner. I discussed the purpose of the visit and Ebony and I proceed with the walk-throug unassisted. Children were observed playing and engaged in learning centers, Infants were observed napping, eating, diapering and toileting. Twos through school-aged children were observed in gross motor play. Lunch was observed and consisted of a flour tortilla chicken and cheese roll, corn, peaches, and milk. Staff were engaged with children in conversation, feeding and holding infants. During naptime teachers were observed monitoring children’s sleep and comforting them to help them relax. Children were combined in to three classrooms so teachers could have lunch coverage. The attached checklist was used to note the requirements we monitored today. Staff and children’s records were reviewed today. The attached checklist shows other items monitored. INSPECTIONS: The last sanitation inspection was conducted 1/31/24 The last fire inspection was conducted 3/7/2024. The last documented fire drill was conducted 05/28/24. The last documented shelter-in-place or lockdown drill was conducted 05/01/24. The last documented playground inspection was conducted 06/ 3/22 Last compliance prior to this visit was 87% Violation Number Comment Rule 404 All staff did not wash their hands thoroughly after diapering each child. Infant room staff did not wash hands after a diaper change. 15A NCAC 18A .2803(a) 405 A child's hands were not washed after each diaper change. One child hands were not washed during the visit. 15A NCAC 18A .2803(c)(2) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Crib was thirteen inches apart. 15A NCAC 18A .2821(e) 717 Surfacing did not extend six (6) feet beyond the external limits of the equipment or 3 feet for equipment used only by children less than 2 years of age. The climbing structure did not have enough ground covering to extend to six feet. .0605(l)(1-2) 718 Swings did not have surfacing that extends two times the length of the pivot point to the surface below beyond the external limits of the equipment. The swing has two heights, one side measured 12'2', the distance between the swing and gate was 11'4". .0605(m)(2) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch measured three inches under the swings and .0605(k)(1-4) 1898 Staff did not complete the health and safety training within one year of employment. Staff start date was 08-22-2022 and training was completed on 05-22-24. .1102(a) Violations: Any Violations observed today were discussed with you and documented on the visit summary and left with you at the conclusion of this visit. The following violations of child care requirements were cited during today’s visit and must be corrected immediately. Technical assistance on how to maintain compliance with the violations cited today was provided. Comments: It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the email or physical address or below by June 25,2023. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE REQUIRED RESPONSE: If it is stated in your correction letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by this date, you must contact me with a proposed timeline of the corrections. In some cases, the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. As outlined in Session Law 2021-127 - Senate Bill (SB); facilities who have been unable to hire/retain staff with the same educational levels in the current star rating are in a hold harmless state. Your facility meets these criteria and therefore will retain your current star rating until six months after Governor Cooper issues an order to rescind Executive Order No. 116 Declaration of a State of Emergency to Coordinate Response and Protective Actions to Prevent the Spread of COVID-19. The state of emergency ended August 15, 2022. You are in Cohort one. Technical Assistance: Use healthy alternatives, (i.e. fruit snacks, blue berries, cheerios, and or stickers) when counting items or rewarding children. Playground: *Remove the swing on the taller playground structure or make the fenced in area around the air conditioner smaller to add additional fall zone and swing pivot space. *Add a boarder around swing and play structure to assist with maintaining mulch in the required fall zones. Rated License: During this interim time I suggested that you take the following steps: *Contact your local Child care resource and referral to assist you with your environment *Have all staff update their information in the WORKS database. The WORKS database is designed to streamline education evaluation, using a web-based process designed to increase efficiency with which staff can process child care provider applications. For more information, please go to https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS *review your last practice Environmental rating scales to see how you can improve: purchase additional unit blocks, sand or purchase new blocks in the preschool room, Add addition multicultural and diverse pictures. * Access the resources for your upcoming assessment at www.ncrlap.org. On the first page there is a section that allows you to access resources For classrooms serving children 5 to 12 years: SACERS-Updated like: -NC Additional Notes SACERS-U. ECERS-R. Iters-R. *Infant/toddler teachers should remain with-in arms reach when children are eating. Staff/Child interactions: Do not tell children “No,No, No” when trying to discipline or redirect. Tell them what you want them to do instead. Example: Feet on the floor, Put the toy on the table, walking feet. Resources: Visit the DCDEE website at https://ncchildcare.ncdhhs.gov/. This website contains provider resources, new rules, and updates. Practice the three W's: Wear, Wait, Wash •Wear a cloth face covering if you will be with other people • Wait 6 feet apart. Avoid close contact. •Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer. You may contact me for any concerns or assistance at QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov 704-785-0981 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 15 Completed Date: 2/28/2024 Age: From 0 To 4 Total Minutes: 139 Time In: 10:15 AM Time Out: 12:34 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. S. Collins and I shared the reason for the visit. Ms. V. Collins assisted me with today’s visit. When I arrived, all teachers were in the rooms caring for children, in order to stay in ratio Ms. S. Collins was able to let me in a side locked door to her room so her children were in appropriate care the entire time. Your program currently operates with a three (3) star license with an effective of 12/29/2018. The license was posted, with restrictions to first (1st) shift care only, meets enhanced ratios, and children under the age of 2 and ½ (two and one half) years old in rooms with direct exits only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-four (84%) percent as of today’s visit. Ownership: The facility owner is Young at Heart Learning Center, LLC SSI #1627302 which is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Emergency Medical Care Plan, Incident Report logs, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. The Sanitation inspections has occurred since the last visit. The following inspections are below. •Last fire drill was conducted on 2/14/2024. •Last Shelter in Place/Lockdown Drill was conducted 2/14/2024. •Sanitation inspection was conducted on 1/31/2024 and received a superior classification. •The fire permit was posted with an April 2024 expiration date. The most recent fire inspection report was 1/10/2023 which is out of compliance. •Last Playground Inspection was conducted on 2/28/2024. The children were observed to be in their daily routines with the children in the infant classroom participating in tummy time and free exploration. The children in the room that serves toddlers were observed participating in self-care routines, and a teacher led number learning activity. The children in the preschool age room were participating in self-directed center learning, self directed art projects and preparing for lunch. Program Records: We reviewed all the required records, and all were in compliance. Staff Records: The staff-training worksheets were completed during the visit. There was one (1) new staff file to monitor. Staff member N.M.’s file was out of compliance. Medication: Medication was monitored and in the school age room there was emergency medication not stored in the original container with unclear directions for usage. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is not provided. Five (5) violations were observed today. The violations are as follows: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire permit is current with an April 2024 expiration date but the facility's last fire inspection was 1/2023. 10A NCAC 09 .0304(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In the school age room there was emergency medication that was not in its original container and did not have specific instructions for usage. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. medical record was not completed by a health care professional before her first day of work. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. New staff member N.M. has not completed certification of First Aid training within the required timeline. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. New staff member N.M. did not successfully complete certification with CPR training within the required timeline. .1102(d) On or before 03/12/2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Reach out to your Child Care Consultant for the facility’s star rated cohort assessment and preparation year. Please make the Child Care Consultant aware of when and if you are ready to begin the Star Rated License process within the cohort timeline. Technical Assistance •There is a new Summary of the Law on the DCDEE website that should be posted on the information board. •There are new NC Sanitation Laws that have been implemented, please reach out if you have any questions. •Reach out to your local CCRI and Partnership for Children for assistance with the Rated License process. •Please remember when parents forget bottles to label and date the backup bottles provided by the facility with the child’s name and date of use. •Please reach out to the owner of the building and discuss the sign that is ripped and tattered that hangs over the playground area, it should be fixed or removed. •The mulch on the playground that has the climbing structure and swings should be raked as it is compacted in the areas where the children play. •The younger children’s play area has areas that could be a tripping hazard for new walkers. You shared with me today that new flooring is being ordered. We jointly reviewed the visit summary and documentation of my findings and violations with you, and I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 15 Completed Date: 2/28/2024 Age: From 0 To 4 Total Minutes: 139 Time In: 10:15 AM Time Out: 12:34 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. S. Collins and I shared the reason for the visit. Ms. V. Collins assisted me with today’s visit. When I arrived, all teachers were in the rooms caring for children, in order to stay in ratio Ms. S. Collins was able to let me in a side locked door to her room so her children were in appropriate care the entire time. Your program currently operates with a three (3) star license with an effective of 12/29/2018. The license was posted, with restrictions to first (1st) shift care only, meets enhanced ratios, and children under the age of 2 and ½ (two and one half) years old in rooms with direct exits only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-four (84%) percent as of today’s visit. Ownership: The facility owner is Young at Heart Learning Center, LLC SSI #1627302 which is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Emergency Medical Care Plan, Incident Report logs, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. The Sanitation inspections has occurred since the last visit. The following inspections are below. •Last fire drill was conducted on 2/14/2024. •Last Shelter in Place/Lockdown Drill was conducted 2/14/2024. •Sanitation inspection was conducted on 1/31/2024 and received a superior classification. •The fire permit was posted with an April 2024 expiration date. The most recent fire inspection report was 1/10/2023 which is out of compliance. •Last Playground Inspection was conducted on 2/28/2024. The children were observed to be in their daily routines with the children in the infant classroom participating in tummy time and free exploration. The children in the room that serves toddlers were observed participating in self-care routines, and a teacher led number learning activity. The children in the preschool age room were participating in self-directed center learning, self directed art projects and preparing for lunch. Program Records: We reviewed all the required records, and all were in compliance. Staff Records: The staff-training worksheets were completed during the visit. There was one (1) new staff file to monitor. Staff member N.M.’s file was out of compliance. Medication: Medication was monitored and in the school age room there was emergency medication not stored in the original container with unclear directions for usage. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is not provided. Five (5) violations were observed today. The violations are as follows: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire permit is current with an April 2024 expiration date but the facility's last fire inspection was 1/2023. 10A NCAC 09 .0304(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In the school age room there was emergency medication that was not in its original container and did not have specific instructions for usage. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. medical record was not completed by a health care professional before her first day of work. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. New staff member N.M. has not completed certification of First Aid training within the required timeline. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. New staff member N.M. did not successfully complete certification with CPR training within the required timeline. .1102(d) On or before 03/12/2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Reach out to your Child Care Consultant for the facility’s star rated cohort assessment and preparation year. Please make the Child Care Consultant aware of when and if you are ready to begin the Star Rated License process within the cohort timeline. Technical Assistance •There is a new Summary of the Law on the DCDEE website that should be posted on the information board. •There are new NC Sanitation Laws that have been implemented, please reach out if you have any questions. •Reach out to your local CCRI and Partnership for Children for assistance with the Rated License process. •Please remember when parents forget bottles to label and date the backup bottles provided by the facility with the child’s name and date of use. •Please reach out to the owner of the building and discuss the sign that is ripped and tattered that hangs over the playground area, it should be fixed or removed. •The mulch on the playground that has the climbing structure and swings should be raked as it is compacted in the areas where the children play. •The younger children’s play area has areas that could be a tripping hazard for new walkers. You shared with me today that new flooring is being ordered. We jointly reviewed the visit summary and documentation of my findings and violations with you, and I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 15 Completed Date: 2/28/2024 Age: From 0 To 4 Total Minutes: 139 Time In: 10:15 AM Time Out: 12:34 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. S. Collins and I shared the reason for the visit. Ms. V. Collins assisted me with today’s visit. When I arrived, all teachers were in the rooms caring for children, in order to stay in ratio Ms. S. Collins was able to let me in a side locked door to her room so her children were in appropriate care the entire time. Your program currently operates with a three (3) star license with an effective of 12/29/2018. The license was posted, with restrictions to first (1st) shift care only, meets enhanced ratios, and children under the age of 2 and ½ (two and one half) years old in rooms with direct exits only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-four (84%) percent as of today’s visit. Ownership: The facility owner is Young at Heart Learning Center, LLC SSI #1627302 which is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Emergency Medical Care Plan, Incident Report logs, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. The Sanitation inspections has occurred since the last visit. The following inspections are below. •Last fire drill was conducted on 2/14/2024. •Last Shelter in Place/Lockdown Drill was conducted 2/14/2024. •Sanitation inspection was conducted on 1/31/2024 and received a superior classification. •The fire permit was posted with an April 2024 expiration date. The most recent fire inspection report was 1/10/2023 which is out of compliance. •Last Playground Inspection was conducted on 2/28/2024. The children were observed to be in their daily routines with the children in the infant classroom participating in tummy time and free exploration. The children in the room that serves toddlers were observed participating in self-care routines, and a teacher led number learning activity. The children in the preschool age room were participating in self-directed center learning, self directed art projects and preparing for lunch. Program Records: We reviewed all the required records, and all were in compliance. Staff Records: The staff-training worksheets were completed during the visit. There was one (1) new staff file to monitor. Staff member N.M.’s file was out of compliance. Medication: Medication was monitored and in the school age room there was emergency medication not stored in the original container with unclear directions for usage. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is not provided. Five (5) violations were observed today. The violations are as follows: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire permit is current with an April 2024 expiration date but the facility's last fire inspection was 1/2023. 10A NCAC 09 .0304(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In the school age room there was emergency medication that was not in its original container and did not have specific instructions for usage. .0803(2)(a) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member N.M. medical record was not completed by a health care professional before her first day of work. 10A NCAC 09 .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. New staff member N.M. has not completed certification of First Aid training within the required timeline. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. New staff member N.M. did not successfully complete certification with CPR training within the required timeline. .1102(d) On or before 03/12/2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •Reach out to your Child Care Consultant for the facility’s star rated cohort assessment and preparation year. Please make the Child Care Consultant aware of when and if you are ready to begin the Star Rated License process within the cohort timeline. Technical Assistance •There is a new Summary of the Law on the DCDEE website that should be posted on the information board. •There are new NC Sanitation Laws that have been implemented, please reach out if you have any questions. •Reach out to your local CCRI and Partnership for Children for assistance with the Rated License process. •Please remember when parents forget bottles to label and date the backup bottles provided by the facility with the child’s name and date of use. •Please reach out to the owner of the building and discuss the sign that is ripped and tattered that hangs over the playground area, it should be fixed or removed. •The mulch on the playground that has the climbing structure and swings should be raked as it is compacted in the areas where the children play. •The younger children’s play area has areas that could be a tripping hazard for new walkers. You shared with me today that new flooring is being ordered. We jointly reviewed the visit summary and documentation of my findings and violations with you, and I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov . Thank you for your assistance during today’s visit. Traci Meyer Carpenter If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: DORA NETTLES Operation Type: Center Case Number: 1023-052A Visit Date: 10/6/2023 Number Present: 17 Completed Date: 10/6/2023 Age: From 0 To 4 Total Minutes: 120 Time In: 09:15 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Vickie Collins, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Collins, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 899 The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Staff members failed to comply with North Carolina General Statute 7B-301(a) regarding duty to report abuse, neglect, dependency, or death due to maltreatment. GS 110-91 1308 Application did not include the names of individuals to whom the center may release the child, as authorized by the person who signs the application. On October 3, 2023, children were released to a person who was not listed as an authorized person on their application. .0801(a)(7) Violations must be corrected immediately. Within one week (10/13/2023), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Dora Nettles, Investigations Consultant, 704-386-0374, dora.nettles@dhhs.nc.gov , fax 919-715-1013. You may contact me, Dora Nettles, Investigations Consultant, 704-386-0374, dora.nettles@dhhs.nc.gov or Veronica Grant, South Central Investigations Team Supervisor, veronica.grant@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: YOUNG AT HEART LEARNING CENTER Facility ID: 60003903 Consultant: QUWANYA THOMPSON Operation Type: Center Case Number: 0823-002L Visit Date: 8/14/2023 Number Present: 21 Completed Date: 8/14/2023 Age: From 0 To 11 Total Minutes: 120 Time In: 02:00 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate the allegations in the following complaint report: case #0823-002L. According to the Reporter, There are concerns that: There is a concern that infants were not adequately supervised during the transition from the playground to the classroom. Upon arrival, I rang the doorbell, and a teacher from the space one opened the door. I introduced myself and I stated the nature of the visit. I then asked was Mrs. Collins or Ms. Barbara was present. and the administrator and teacher were given an opportunity to respond to the concerns. I proceeded with the walk though and interview of teachers and administration. During the visit all classrooms and outdoor were monitored. Capacity, Supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted, and in compliance. Full enrollment was not captured during this visit. In space one, children were observed sitting on the floor waiting. Space two and 4b were closed. Space three the infants were observed walking around, some were sitting and playing with toys. In space four a the children were still napping and laying on their cots. Only a few children were awake and quietly waiting on their cots. Complaint Visit: Allegation section: The allegation concerning, that infants were not adequately supervised during the transition from the playground to the classroom. I spoke with the administrator and teacher concerning the above allegation, the response received aligned with the complaint. The teacher stated that she left took two children outside at a time and left to children inside of the room with the reporter. It was also stated that going forward they will place children in the evacuation crib to transport children when only one teacher is present. Prior to the visit I spoke with the reporter regarding the allegations, she restated what was reported when asked to describe what she witnessed. Due to interviews, this allegation is deemed substantiated. There were no violations observed during the visit, however, all violations documented above must be corrected immediately. Violation Number Comment Rule 303 Children were not adequately supervised at all times. During a assessment conducted on July 26, 2023 an infant teacher who had four children briefly left two children inside as she transitioned the children from indoors to outdoor play. This is a repeat violation. .1801(a)(1-5) It is important for licensed providers to be knowledgeable of all the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It is the provider's responsibility to be in compliance with all the applicable laws and rules. REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address or email below by August 28, 2023. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE REQUIRED RESPONSE: Compliance History: You must maintain at least 75% Compliance History for each 18 month period as required by G.S. 110-90(4) (c). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an administrative action. Technical Assistance: Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.nc.gov. This website enables you to view the entire law and Child Care Requirements for North Carolina as well as download required forms. Click on the "What's New" tab for important updates impacting child care in North Carolina. You may contact me for any concerns or assistance at QuWanya Thompson Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education P.O. Box 6682 Concord, NC 28027 QuWanya.Thompson@dhhs.nc.gov 704-785-0981 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.