10A NCAC 09.1721 · Violation

Name of Operation: WINGZ OF LOVE DAYCARE Facility ID: 60003882 Consultant: RESHA WASHINGTON Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 4 Completed Date: 11/20/2025 Age: From 2 To 3 Total Minutes: 390 Time In: 09:30 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full Annual Compliance visit. The facility had a Four Star Rated License issued March 21, 2019 and an eighteen-month compliance history of 95% prior to today’s visit. The April 2025 FCCH Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor the program today. A copy of the Annual Compliance Checklist was left with the operator at the conclusion of today’s visit. Upon arrival I was greeted at the entrance of the home by Ms. P. Smith, owner/operator, where I shared the purpose of today’s visit. Ms. Smith was observed present with four (4) preschool-aged children. There are a total of five (5) preschool-aged children and three (3) school-aged children enrolled on the program’s first shift. There are currently no children enrolled during the program’s second shift and there is one (1) preschool-aged child enrolled on the program’s third shift. During today’s visit two (2) child care spaces, the home’s living room, the bathroom utilized by children enrolled in the program, the outdoor learning environment, the home’s kitchen and areas adjacent to these spaces were monitored. In the living room an aerosol can of air freshener was observed stored being stored on top of a wooden cabinet. This was brought to the provider’s attention, and she was reminded that all products stored under pressure in an aerosol dispenser must be kept in locked storage when children were in care. The program’s daily attendance and sign-in/sign-out log was reviewed. It was observed to be completed, as required and reflecting the current number of children in care. The program’s daily schedule and lesson plan were each observed to be posted and current. Both the facility’s license and a copy of the North Carolina Summary of Law were observed posted in a prominent location. Program records were monitored for the past twelve months. Monthly fire drills, monthly outdoor inspections and quarterly emergency drills were observed to be completed as required. There are currently three (3) pets living in the home, two (2) canines and one (1) feline. Vaccination records were reviewed for each pet. It was observed that each was up to date. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of both CPR certification and First Aid certification by June 30th, 2025 but this did not occur until July 10th, 2025. The provider was reminded that it is a requirement for all specialized trainings to be current at all times and it is best practice to begin the renewal process for all required trainings at least 6-8 weeks prior to expiration to ensure there are no lapses. Ms. Smith is required to receive ten (10) in-service training hours annually. She currently has received twenty-seven (27) hours this programming year. She was informed that of the remaining seventeen (17) hours she will be allowed to carry forward half of her annual requirement of ten (10), five (5), hours into the upcoming fiscal year. Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that currently only one household member had a current qualifying letter on file, as both the provider and one additional household member (T. Smith) was due to complete the required five year renewal process by October 12, 2025 and this had not occurred. The provider was informed that both she and the additional household member (T. Smith) have two weeks to complete this process and provide myself with a current CBC qualifying letter. However, if this does not occur within the allotted timeframe additional steps will have to be taken including possibly going on an inactive status until this is corrected. Ms. Smith had a file available for review for all enrolled children. Four (4) children’s files were reviewed. It was observed that three (3) children did not have completed applications on file including all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. It was also observed that one (1) child had an application on file that did not include the names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application and the same child did not have a completed health assessment on file within the first thirty (30) days of enrollment. Ms. Smith was previously approved to provide transportation, and she stated that she did does currently still provide that service. Both the vehicle and all supporting program-related transportation documentation were monitored during today’s visit and found to be compliant. Emergency medication was monitored. Ms. Smith stated that no children currently enrolled require any medication at this time. However, when reviewing children’s files, it was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file. The provider was reminded that it is required that all information provided in the application is used to ensure that each individual child's needs are met and that all children with documented chronic medical conditions always have all required life-saving medications onsite and easily accessible, unless there are other written instructions provided from either a parent/guardian or licensed medical practitioner. This allergy was also not observed posted in the program’s food preparation area and/or in the child's eating area. The program’s incident log was monitored. It was found to be compliant. The Emergency Response and Preparedness Plan/Ready to Go File was reviewed. Each was observed to have been updated, as required, and containing all required information. The program’s CBC roster was monitored during today’s visit. It was observed that one of the additional household members was listed as the only employee and neither the provider nor the other additional household member was listed. Technical assistance provided to Ms. Smith on this and she was given a copy of the Provider Portal TA guide for future reference. The last sanitation inspection was completed 11/25/24 and received no demerits. During today’s visit children were observed engaging in free play, transitional activities, mealtime and being assisted with personal care routines. It was also during today’s visit that a preschool aged child was observed eating a lollipop while engaging in active play in the living room area and while transitioning from inside the home to the front porch. Ms. Smith was reminded that children should not be allowed to engage in other activities in the childcare space while eating, as this poses a sanitation issue. The child’s hands were not observed being washed after handling food. There were eleven (11) violations cited during today's visit. The provider was informed that upon final review additional violations could be cited and added to this visit. If that does occur the provider will be notified and an updated visit summary accompanied by an addendum will be provided. Violation Number Comment Rule 508 Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of First Aid certification by June 30th, 2025 but this did not occur until July 10th, 2025. .1703(a)(2) 511 Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of CPR certification by June 30th, 2025 but this did not occur until July 10th, 2025. .1703(a)(3) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the living room an aerosol can of air freshener was observed stored being stored on top of a wooden cabinet. .1719 (a)(7) 816 Each child's hands were not washed before and after eating. A preschool aged child was observed eating a lollipop while engaging in active play in the living room area and while transitioning from inside the home to the front porch. The child’s hands were not observed being washed after handling food or classroom materials. .1725(a)(7)(B) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. It was observed that one (1) child did not have a completed health assessment on file within the first thirty (30) days of enrollment. GS 110-91(1); 10A NCAC 09.1721(a)(1) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that neither the provider nor one additional household member (T. Smith) had completed the required five year renewal process by October 12, 2025, as required. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that neither the provider nor one additional household member (T. Smith) have a valid qualification letter on file. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. Four (4) children’s files were reviewed. It was observed that three (3) children did not have completed applications on file. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1894 Application did not include names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application. Four (4) children’s files were reviewed. It was observed that one (1) child did not have a completed application on file that included the names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application. .1721(a)(3)(F) 1899 Operators and/or caregivers did not use the information provided in the application to ensure that each individual child's needs are met. It was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file but neither medication was present onsite. .1721 (d) 1983 Children's special diets or food allergies were not posted in the food preparation area and/or in the child's eating area. It was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file but this allergy was not observed posted in the program’s food preparation area and/or in the child's eating area. .1706( e) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday December 04, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. During today’s visit Ms. Smith was provided the following Technical Assistance and General Discussion: -The provider was reminded of the importance of ensuring that all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled are kept in locked storage when children were in care. -Ms. Smith was reminded that it is a requirement for all specialized trainings to be current at all times. I also shared that it is best practice to begin the renewal process for all required trainings at least 6-8 weeks prior to expiration to ensure there are no lapses. -The provider was reminded that an approved Criminal Background Check is required for all current household members over sixteen years of age and it is imperative that the required five year renewal process is completed prior to the expiration date of the qualifying letter. I also reminded her that this process must be completed for both her and the additional household member (T. Smith) within two weeks from this visit or additional steps will have to be taken including possibly going on an inactive status until this is corrected. -Ms. Smith was reminded that documents completed by parents/guardians should be reviewed upon their return to ensure they are completed in their entirety and no pertinent information is omitted or overlooked. This includes applications, health assessments and any documentation pertaining to allergies or chronic medical conditions. -Ms. Smith was reminded that all information provided in a child’s application should be used to ensure that each individual child's needs are met and that all children with documented chronic medical conditions always have all required life-saving medications onsite and easily accessible, unless there are other written instructions provided from either a parent/guardian or licensed medical practitioner. I also reminded her that if this chronic medical condition is an allergy it must observed posted in the program’s food preparation area and/or in the child's eating area. - After reviewing the program’s CBC roster the provider was informed that only one of the additional household members was listed on roster and she was catergorized as an employee. I shared that neither the provider nor the other additional household member had been linked to the program. Technical assistance provided on this and a copy of the Provider Portal TA guide was given as a resource for future reference. -Ms. Smith was also made aware that a child was observed eating a lollipop during today’s visit while engaging in active play. She was reminded that children should not be allowed to engage in other activities in the childcare space while eating, as this poses a sanitation issue and that the child’s hands was not observed being washed either before or after handling this food item. -Also, during today’s visit the provider and I discussed the recent updates to the QRIS process. We discussed that both in-person and virtual trainings had been recently offered for providers in Mecklenburg County. I reminded her that there are currently three Pathways being offered and inquired if she had identified which Pathway her program would possibly choose. She informed me that she had not but was currently most interested in continuing with Pathway One, Program Assessment. I, then, inquired when she felt her program would be prepared to go through this process. She stated that she would potentially begin the three month Self-Study soon and have a better idea of when the best timeframe for her program to complete this process. We, then, completed the Pathway to the Stars information sheet and I provided her with three printed resources from the Division website explaining more about CQI, Education Standards and Pathway One (Program Assessment). Ms. Smith stated that she was also interested in learning more about the Pathway Three (Accreditation). Thank you for your time today and if you have any questions, please feel free to contact me, Resha K. Washington by phone at 704-910-7947 or via email at resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: WINGZ OF LOVE DAYCARE Facility ID: 60003882 Consultant: RESHA WASHINGTON Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 4 Completed Date: 11/20/2025 Age: From 2 To 3 Total Minutes: 390 Time In: 09:30 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full Annual Compliance visit. The facility had a Four Star Rated License issued March 21, 2019 and an eighteen-month compliance history of 95% prior to today’s visit. The April 2025 FCCH Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor the program today. A copy of the Annual Compliance Checklist was left with the operator at the conclusion of today’s visit. Upon arrival I was greeted at the entrance of the home by Ms. P. Smith, owner/operator, where I shared the purpose of today’s visit. Ms. Smith was observed present with four (4) preschool-aged children. There are a total of five (5) preschool-aged children and three (3) school-aged children enrolled on the program’s first shift. There are currently no children enrolled during the program’s second shift and there is one (1) preschool-aged child enrolled on the program’s third shift. During today’s visit two (2) child care spaces, the home’s living room, the bathroom utilized by children enrolled in the program, the outdoor learning environment, the home’s kitchen and areas adjacent to these spaces were monitored. In the living room an aerosol can of air freshener was observed stored being stored on top of a wooden cabinet. This was brought to the provider’s attention, and she was reminded that all products stored under pressure in an aerosol dispenser must be kept in locked storage when children were in care. The program’s daily attendance and sign-in/sign-out log was reviewed. It was observed to be completed, as required and reflecting the current number of children in care. The program’s daily schedule and lesson plan were each observed to be posted and current. Both the facility’s license and a copy of the North Carolina Summary of Law were observed posted in a prominent location. Program records were monitored for the past twelve months. Monthly fire drills, monthly outdoor inspections and quarterly emergency drills were observed to be completed as required. There are currently three (3) pets living in the home, two (2) canines and one (1) feline. Vaccination records were reviewed for each pet. It was observed that each was up to date. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of both CPR certification and First Aid certification by June 30th, 2025 but this did not occur until July 10th, 2025. The provider was reminded that it is a requirement for all specialized trainings to be current at all times and it is best practice to begin the renewal process for all required trainings at least 6-8 weeks prior to expiration to ensure there are no lapses. Ms. Smith is required to receive ten (10) in-service training hours annually. She currently has received twenty-seven (27) hours this programming year. She was informed that of the remaining seventeen (17) hours she will be allowed to carry forward half of her annual requirement of ten (10), five (5), hours into the upcoming fiscal year. Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that currently only one household member had a current qualifying letter on file, as both the provider and one additional household member (T. Smith) was due to complete the required five year renewal process by October 12, 2025 and this had not occurred. The provider was informed that both she and the additional household member (T. Smith) have two weeks to complete this process and provide myself with a current CBC qualifying letter. However, if this does not occur within the allotted timeframe additional steps will have to be taken including possibly going on an inactive status until this is corrected. Ms. Smith had a file available for review for all enrolled children. Four (4) children’s files were reviewed. It was observed that three (3) children did not have completed applications on file including all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. It was also observed that one (1) child had an application on file that did not include the names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application and the same child did not have a completed health assessment on file within the first thirty (30) days of enrollment. Ms. Smith was previously approved to provide transportation, and she stated that she did does currently still provide that service. Both the vehicle and all supporting program-related transportation documentation were monitored during today’s visit and found to be compliant. Emergency medication was monitored. Ms. Smith stated that no children currently enrolled require any medication at this time. However, when reviewing children’s files, it was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file. The provider was reminded that it is required that all information provided in the application is used to ensure that each individual child's needs are met and that all children with documented chronic medical conditions always have all required life-saving medications onsite and easily accessible, unless there are other written instructions provided from either a parent/guardian or licensed medical practitioner. This allergy was also not observed posted in the program’s food preparation area and/or in the child's eating area. The program’s incident log was monitored. It was found to be compliant. The Emergency Response and Preparedness Plan/Ready to Go File was reviewed. Each was observed to have been updated, as required, and containing all required information. The program’s CBC roster was monitored during today’s visit. It was observed that one of the additional household members was listed as the only employee and neither the provider nor the other additional household member was listed. Technical assistance provided to Ms. Smith on this and she was given a copy of the Provider Portal TA guide for future reference. The last sanitation inspection was completed 11/25/24 and received no demerits. During today’s visit children were observed engaging in free play, transitional activities, mealtime and being assisted with personal care routines. It was also during today’s visit that a preschool aged child was observed eating a lollipop while engaging in active play in the living room area and while transitioning from inside the home to the front porch. Ms. Smith was reminded that children should not be allowed to engage in other activities in the childcare space while eating, as this poses a sanitation issue. The child’s hands were not observed being washed after handling food. There were eleven (11) violations cited during today's visit. The provider was informed that upon final review additional violations could be cited and added to this visit. If that does occur the provider will be notified and an updated visit summary accompanied by an addendum will be provided. Violation Number Comment Rule 508 Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of First Aid certification by June 30th, 2025 but this did not occur until July 10th, 2025. .1703(a)(2) 511 Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of CPR certification by June 30th, 2025 but this did not occur until July 10th, 2025. .1703(a)(3) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the living room an aerosol can of air freshener was observed stored being stored on top of a wooden cabinet. .1719 (a)(7) 816 Each child's hands were not washed before and after eating. A preschool aged child was observed eating a lollipop while engaging in active play in the living room area and while transitioning from inside the home to the front porch. The child’s hands were not observed being washed after handling food or classroom materials. .1725(a)(7)(B) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. It was observed that one (1) child did not have a completed health assessment on file within the first thirty (30) days of enrollment. GS 110-91(1); 10A NCAC 09.1721(a)(1) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that neither the provider nor one additional household member (T. Smith) had completed the required five year renewal process by October 12, 2025, as required. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that neither the provider nor one additional household member (T. Smith) have a valid qualification letter on file. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. Four (4) children’s files were reviewed. It was observed that three (3) children did not have completed applications on file. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1894 Application did not include names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application. Four (4) children’s files were reviewed. It was observed that one (1) child did not have a completed application on file that included the names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application. .1721(a)(3)(F) 1899 Operators and/or caregivers did not use the information provided in the application to ensure that each individual child's needs are met. It was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file but neither medication was present onsite. .1721 (d) 1983 Children's special diets or food allergies were not posted in the food preparation area and/or in the child's eating area. It was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file but this allergy was not observed posted in the program’s food preparation area and/or in the child's eating area. .1706( e) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday December 04, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. During today’s visit Ms. Smith was provided the following Technical Assistance and General Discussion: -The provider was reminded of the importance of ensuring that all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled are kept in locked storage when children were in care. -Ms. Smith was reminded that it is a requirement for all specialized trainings to be current at all times. I also shared that it is best practice to begin the renewal process for all required trainings at least 6-8 weeks prior to expiration to ensure there are no lapses. -The provider was reminded that an approved Criminal Background Check is required for all current household members over sixteen years of age and it is imperative that the required five year renewal process is completed prior to the expiration date of the qualifying letter. I also reminded her that this process must be completed for both her and the additional household member (T. Smith) within two weeks from this visit or additional steps will have to be taken including possibly going on an inactive status until this is corrected. -Ms. Smith was reminded that documents completed by parents/guardians should be reviewed upon their return to ensure they are completed in their entirety and no pertinent information is omitted or overlooked. This includes applications, health assessments and any documentation pertaining to allergies or chronic medical conditions. -Ms. Smith was reminded that all information provided in a child’s application should be used to ensure that each individual child's needs are met and that all children with documented chronic medical conditions always have all required life-saving medications onsite and easily accessible, unless there are other written instructions provided from either a parent/guardian or licensed medical practitioner. I also reminded her that if this chronic medical condition is an allergy it must observed posted in the program’s food preparation area and/or in the child's eating area. - After reviewing the program’s CBC roster the provider was informed that only one of the additional household members was listed on roster and she was catergorized as an employee. I shared that neither the provider nor the other additional household member had been linked to the program. Technical assistance provided on this and a copy of the Provider Portal TA guide was given as a resource for future reference. -Ms. Smith was also made aware that a child was observed eating a lollipop during today’s visit while engaging in active play. She was reminded that children should not be allowed to engage in other activities in the childcare space while eating, as this poses a sanitation issue and that the child’s hands was not observed being washed either before or after handling this food item. -Also, during today’s visit the provider and I discussed the recent updates to the QRIS process. We discussed that both in-person and virtual trainings had been recently offered for providers in Mecklenburg County. I reminded her that there are currently three Pathways being offered and inquired if she had identified which Pathway her program would possibly choose. She informed me that she had not but was currently most interested in continuing with Pathway One, Program Assessment. I, then, inquired when she felt her program would be prepared to go through this process. She stated that she would potentially begin the three month Self-Study soon and have a better idea of when the best timeframe for her program to complete this process. We, then, completed the Pathway to the Stars information sheet and I provided her with three printed resources from the Division website explaining more about CQI, Education Standards and Pathway One (Program Assessment). Ms. Smith stated that she was also interested in learning more about the Pathway Three (Accreditation). Thank you for your time today and if you have any questions, please feel free to contact me, Resha K. Washington by phone at 704-910-7947 or via email at resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: WINGZ OF LOVE DAYCARE Facility ID: 60003882 Consultant: RESHA WASHINGTON Operation Type: Family CC Home Case Number: Visit Date: 11/20/2025 Number Present: 4 Completed Date: 11/20/2025 Age: From 2 To 3 Total Minutes: 390 Time In: 09:30 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full Annual Compliance visit. The facility had a Four Star Rated License issued March 21, 2019 and an eighteen-month compliance history of 95% prior to today’s visit. The April 2025 FCCH Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor the program today. A copy of the Annual Compliance Checklist was left with the operator at the conclusion of today’s visit. Upon arrival I was greeted at the entrance of the home by Ms. P. Smith, owner/operator, where I shared the purpose of today’s visit. Ms. Smith was observed present with four (4) preschool-aged children. There are a total of five (5) preschool-aged children and three (3) school-aged children enrolled on the program’s first shift. There are currently no children enrolled during the program’s second shift and there is one (1) preschool-aged child enrolled on the program’s third shift. During today’s visit two (2) child care spaces, the home’s living room, the bathroom utilized by children enrolled in the program, the outdoor learning environment, the home’s kitchen and areas adjacent to these spaces were monitored. In the living room an aerosol can of air freshener was observed stored being stored on top of a wooden cabinet. This was brought to the provider’s attention, and she was reminded that all products stored under pressure in an aerosol dispenser must be kept in locked storage when children were in care. The program’s daily attendance and sign-in/sign-out log was reviewed. It was observed to be completed, as required and reflecting the current number of children in care. The program’s daily schedule and lesson plan were each observed to be posted and current. Both the facility’s license and a copy of the North Carolina Summary of Law were observed posted in a prominent location. Program records were monitored for the past twelve months. Monthly fire drills, monthly outdoor inspections and quarterly emergency drills were observed to be completed as required. There are currently three (3) pets living in the home, two (2) canines and one (1) feline. Vaccination records were reviewed for each pet. It was observed that each was up to date. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of both CPR certification and First Aid certification by June 30th, 2025 but this did not occur until July 10th, 2025. The provider was reminded that it is a requirement for all specialized trainings to be current at all times and it is best practice to begin the renewal process for all required trainings at least 6-8 weeks prior to expiration to ensure there are no lapses. Ms. Smith is required to receive ten (10) in-service training hours annually. She currently has received twenty-seven (27) hours this programming year. She was informed that of the remaining seventeen (17) hours she will be allowed to carry forward half of her annual requirement of ten (10), five (5), hours into the upcoming fiscal year. Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that currently only one household member had a current qualifying letter on file, as both the provider and one additional household member (T. Smith) was due to complete the required five year renewal process by October 12, 2025 and this had not occurred. The provider was informed that both she and the additional household member (T. Smith) have two weeks to complete this process and provide myself with a current CBC qualifying letter. However, if this does not occur within the allotted timeframe additional steps will have to be taken including possibly going on an inactive status until this is corrected. Ms. Smith had a file available for review for all enrolled children. Four (4) children’s files were reviewed. It was observed that three (3) children did not have completed applications on file including all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. It was also observed that one (1) child had an application on file that did not include the names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application and the same child did not have a completed health assessment on file within the first thirty (30) days of enrollment. Ms. Smith was previously approved to provide transportation, and she stated that she did does currently still provide that service. Both the vehicle and all supporting program-related transportation documentation were monitored during today’s visit and found to be compliant. Emergency medication was monitored. Ms. Smith stated that no children currently enrolled require any medication at this time. However, when reviewing children’s files, it was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file. The provider was reminded that it is required that all information provided in the application is used to ensure that each individual child's needs are met and that all children with documented chronic medical conditions always have all required life-saving medications onsite and easily accessible, unless there are other written instructions provided from either a parent/guardian or licensed medical practitioner. This allergy was also not observed posted in the program’s food preparation area and/or in the child's eating area. The program’s incident log was monitored. It was found to be compliant. The Emergency Response and Preparedness Plan/Ready to Go File was reviewed. Each was observed to have been updated, as required, and containing all required information. The program’s CBC roster was monitored during today’s visit. It was observed that one of the additional household members was listed as the only employee and neither the provider nor the other additional household member was listed. Technical assistance provided to Ms. Smith on this and she was given a copy of the Provider Portal TA guide for future reference. The last sanitation inspection was completed 11/25/24 and received no demerits. During today’s visit children were observed engaging in free play, transitional activities, mealtime and being assisted with personal care routines. It was also during today’s visit that a preschool aged child was observed eating a lollipop while engaging in active play in the living room area and while transitioning from inside the home to the front porch. Ms. Smith was reminded that children should not be allowed to engage in other activities in the childcare space while eating, as this poses a sanitation issue. The child’s hands were not observed being washed after handling food. There were eleven (11) violations cited during today's visit. The provider was informed that upon final review additional violations could be cited and added to this visit. If that does occur the provider will be notified and an updated visit summary accompanied by an addendum will be provided. Violation Number Comment Rule 508 Operator did not successfully complete a first aid course as referenced in Rule.1702(b)(2) First aid training was not renewed on or before the expiration of the certification. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of First Aid certification by June 30th, 2025 but this did not occur until July 10th, 2025. .1703(a)(2) 511 Operator did not successfully complete a CPR course as referenced in Rule.1702(b)(2) CPR training was not renewed on or before the expiration of the certification. During today’s visit Ms. Smith’s personnel file was reviewed. It was observed that she was due to complete the required two (2) year renewal of CPR certification by June 30th, 2025 but this did not occur until July 10th, 2025. .1703(a)(3) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. In the living room an aerosol can of air freshener was observed stored being stored on top of a wooden cabinet. .1719 (a)(7) 816 Each child's hands were not washed before and after eating. A preschool aged child was observed eating a lollipop while engaging in active play in the living room area and while transitioning from inside the home to the front porch. The child’s hands were not observed being washed after handling food or classroom materials. .1725(a)(7)(B) 910 Copy of each child's health assessment, including the operator's own preschool child(ren), was not on file within 30 days of enrollment. It was observed that one (1) child did not have a completed health assessment on file within the first thirty (30) days of enrollment. GS 110-91(1); 10A NCAC 09.1721(a)(1) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that neither the provider nor one additional household member (T. Smith) had completed the required five year renewal process by October 12, 2025, as required. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. Criminal Background Checks information was reviewed for all current household members over sixteen years of age. It was observed that neither the provider nor one additional household member (T. Smith) have a valid qualification letter on file. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1893 Application did not include all required information including, but not limited to: child's full name, named to be called, child’s date of birth, any allergies, including symptoms and the type of response required, and any fears or behavior characteristics a child has. Four (4) children’s files were reviewed. It was observed that three (3) children did not have completed applications on file. 10A NCAC 09 .1721 (a)(3)(A)(B)(C)(E) 1894 Application did not include names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application. Four (4) children’s files were reviewed. It was observed that one (1) child did not have a completed application on file that included the names and contact information of individuals to whom the operator may release the child as authorized by the person who signs the application. .1721(a)(3)(F) 1899 Operators and/or caregivers did not use the information provided in the application to ensure that each individual child's needs are met. It was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file but neither medication was present onsite. .1721 (d) 1983 Children's special diets or food allergies were not posted in the food preparation area and/or in the child's eating area. It was observed that one child had a documented chronic medical condition, allergy, requiring two (2) life-saving medications listed on both their application and on a FARE form that was present in their file but this allergy was not observed posted in the program’s food preparation area and/or in the child's eating area. .1706( e) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday December 04, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. During today’s visit Ms. Smith was provided the following Technical Assistance and General Discussion: -The provider was reminded of the importance of ensuring that all corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled are kept in locked storage when children were in care. -Ms. Smith was reminded that it is a requirement for all specialized trainings to be current at all times. I also shared that it is best practice to begin the renewal process for all required trainings at least 6-8 weeks prior to expiration to ensure there are no lapses. -The provider was reminded that an approved Criminal Background Check is required for all current household members over sixteen years of age and it is imperative that the required five year renewal process is completed prior to the expiration date of the qualifying letter. I also reminded her that this process must be completed for both her and the additional household member (T. Smith) within two weeks from this visit or additional steps will have to be taken including possibly going on an inactive status until this is corrected. -Ms. Smith was reminded that documents completed by parents/guardians should be reviewed upon their return to ensure they are completed in their entirety and no pertinent information is omitted or overlooked. This includes applications, health assessments and any documentation pertaining to allergies or chronic medical conditions. -Ms. Smith was reminded that all information provided in a child’s application should be used to ensure that each individual child's needs are met and that all children with documented chronic medical conditions always have all required life-saving medications onsite and easily accessible, unless there are other written instructions provided from either a parent/guardian or licensed medical practitioner. I also reminded her that if this chronic medical condition is an allergy it must observed posted in the program’s food preparation area and/or in the child's eating area. - After reviewing the program’s CBC roster the provider was informed that only one of the additional household members was listed on roster and she was catergorized as an employee. I shared that neither the provider nor the other additional household member had been linked to the program. Technical assistance provided on this and a copy of the Provider Portal TA guide was given as a resource for future reference. -Ms. Smith was also made aware that a child was observed eating a lollipop during today’s visit while engaging in active play. She was reminded that children should not be allowed to engage in other activities in the childcare space while eating, as this poses a sanitation issue and that the child’s hands was not observed being washed either before or after handling this food item. -Also, during today’s visit the provider and I discussed the recent updates to the QRIS process. We discussed that both in-person and virtual trainings had been recently offered for providers in Mecklenburg County. I reminded her that there are currently three Pathways being offered and inquired if she had identified which Pathway her program would possibly choose. She informed me that she had not but was currently most interested in continuing with Pathway One, Program Assessment. I, then, inquired when she felt her program would be prepared to go through this process. She stated that she would potentially begin the three month Self-Study soon and have a better idea of when the best timeframe for her program to complete this process. We, then, completed the Pathway to the Stars information sheet and I provided her with three printed resources from the Division website explaining more about CQI, Education Standards and Pathway One (Program Assessment). Ms. Smith stated that she was also interested in learning more about the Pathway Three (Accreditation). Thank you for your time today and if you have any questions, please feel free to contact me, Resha K. Washington by phone at 704-910-7947 or via email at resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.