10A NCAC 09 .2809 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 90 Completed Date: 5/12/2026 Age: From 0 To 5 Total Minutes: 196 Time In: 10:14 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 11, 2025. The center had a compliance history of 82% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. T. Messimer, Director, and I explained the purpose of the visit. Ms. Messimer stated she was currently emailing me to self-report Space 8 was out of ratio this morning. She stated there were fourteen (14) two-year-old children present with one (1) teacher for approximately thirty (30) minutes. Ms. Messimer stated once she was aware Space 8 was over ratio she immediately fixed the problem by sending another teacher to Space 8 and splitting the children between Space 8 and Space 9. She stated she asked the teacher why she did not inform administration she was over ratio and it was explained that she tried to use the walkies to let someone know she was over but no one responded. The teacher also stated she tried telling the parents that she was at capacity and that she could not take any more children. Ms. Messimer stated the intercom system was outdated and often did not work properly, and it was being replaced. She stated she did not hear the teacher call for assistance on the walkie. While discussing the violation, I determined the capacity for Space 8 was twelve (12) children per the space calculations and floor plan. The posted ratio form in Space 8 indicated twelve (12) as the maximum group size. I asked Ms. L. Page, Assistant Director, if the center had a copy of the space calculations and floor plan and she stated yes. Ms. Messimer accompanied me on the walkthrough. Preschool aged children from Spaces 2 and 3 were observed on the playground participating in a large group activity of “Red Light, Green Light.” Teachers were engaged with children and adequate supervision was observed. Toddlers were observed participating in free choice play that included dancing and bubbles in Spaces 4 and 5. Teachers were engaged with children as they played. Infants were observed being fed, sleeping, and playing independently in Spaces 6 and 7. Safe sleep checks were documented as required. The teacher in Space 6 stated one (1) infant was visiting in her class today from Space 7. I observed the infant sleeping on her stomach in a crib that was not labeled. The teacher stated the infant could roll over and she would label the crib with the child’s name and tag to state the infant could roll over. Infant feeding plans were posted in the shared food prep area between the two (2) classrooms. Children in Spaces 8 and 9 were observed participating in teacher-led activities at the tables and on the carpet. Adequate supervision was provided. I observed children in Space 10 coming in from outdoor play. The teacher lined the children up along the wooden fence and led them directly into her classroom from the small play area. Three (3) new staff files were monitored. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. One (1) infant was visiting Space 6 today from Space 7. The crib the infant was observed sleeping in was not labeled with the child's name. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The wooden slats on the fence surrounding the air conditioning units were pulled away and nails were observed loose. Screws were loose and rusted along the bottom of the slats. Children had access to the area next to air conditioning units. .0601(c) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The latch to the air conditioning units was broken. The units were accessible to children. .0604 (m) 1245 For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time. The measured maximum group size for Space 8 was twelve (12) children. There were fourteen (14) children present from 8:30 am - 8:55 am today. 10A NCAC 09 .2809(a) 1756 Enhanced staff/child ratios and group sizes were not met. The director reported that Space 8 was out of ratio this morning. The face-to-name sheet indicated fourteen (14) children two years of age were present with one (1) teacher from 8:30 am to 8:55 am. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. One (1) new employee hired 4/13/26 did not have a qualification letter on file to review. The qualification was verified in the ABCMS portal. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, May 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Submitted policies and procedures were previously approved for the administrative action corrective action plan. I verified staff were trained in and implementing the new policies and procedures regarding supervision during today’s visit. I recommended using Space 9 as the opening classroom instead of Space 8. Space 9 had a maximum group size of 17 children. Two (2) teachers would still be required once there were more than nine (9) two-year-olds present, but there would be more flexibility in splitting the group as staff arrived for the day. I also recommended adjusting staff schedules to accommodate early child arrivals. I suggested adding convex parking lot mirrors at the corners of the preschool playgrounds to maximize the ability for staff to see all children while on the playground. Each playground is situated at the corner of the building and could pose a supervision issue when two (2) teachers are not on the playground. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio requirements. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 90 Completed Date: 5/12/2026 Age: From 0 To 5 Total Minutes: 196 Time In: 10:14 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 11, 2025. The center had a compliance history of 82% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. T. Messimer, Director, and I explained the purpose of the visit. Ms. Messimer stated she was currently emailing me to self-report Space 8 was out of ratio this morning. She stated there were fourteen (14) two-year-old children present with one (1) teacher for approximately thirty (30) minutes. Ms. Messimer stated once she was aware Space 8 was over ratio she immediately fixed the problem by sending another teacher to Space 8 and splitting the children between Space 8 and Space 9. She stated she asked the teacher why she did not inform administration she was over ratio and it was explained that she tried to use the walkies to let someone know she was over but no one responded. The teacher also stated she tried telling the parents that she was at capacity and that she could not take any more children. Ms. Messimer stated the intercom system was outdated and often did not work properly, and it was being replaced. She stated she did not hear the teacher call for assistance on the walkie. While discussing the violation, I determined the capacity for Space 8 was twelve (12) children per the space calculations and floor plan. The posted ratio form in Space 8 indicated twelve (12) as the maximum group size. I asked Ms. L. Page, Assistant Director, if the center had a copy of the space calculations and floor plan and she stated yes. Ms. Messimer accompanied me on the walkthrough. Preschool aged children from Spaces 2 and 3 were observed on the playground participating in a large group activity of “Red Light, Green Light.” Teachers were engaged with children and adequate supervision was observed. Toddlers were observed participating in free choice play that included dancing and bubbles in Spaces 4 and 5. Teachers were engaged with children as they played. Infants were observed being fed, sleeping, and playing independently in Spaces 6 and 7. Safe sleep checks were documented as required. The teacher in Space 6 stated one (1) infant was visiting in her class today from Space 7. I observed the infant sleeping on her stomach in a crib that was not labeled. The teacher stated the infant could roll over and she would label the crib with the child’s name and tag to state the infant could roll over. Infant feeding plans were posted in the shared food prep area between the two (2) classrooms. Children in Spaces 8 and 9 were observed participating in teacher-led activities at the tables and on the carpet. Adequate supervision was provided. I observed children in Space 10 coming in from outdoor play. The teacher lined the children up along the wooden fence and led them directly into her classroom from the small play area. Three (3) new staff files were monitored. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. One (1) infant was visiting Space 6 today from Space 7. The crib the infant was observed sleeping in was not labeled with the child's name. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The wooden slats on the fence surrounding the air conditioning units were pulled away and nails were observed loose. Screws were loose and rusted along the bottom of the slats. Children had access to the area next to air conditioning units. .0601(c) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The latch to the air conditioning units was broken. The units were accessible to children. .0604 (m) 1245 For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time. The measured maximum group size for Space 8 was twelve (12) children. There were fourteen (14) children present from 8:30 am - 8:55 am today. 10A NCAC 09 .2809(a) 1756 Enhanced staff/child ratios and group sizes were not met. The director reported that Space 8 was out of ratio this morning. The face-to-name sheet indicated fourteen (14) children two years of age were present with one (1) teacher from 8:30 am to 8:55 am. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. One (1) new employee hired 4/13/26 did not have a qualification letter on file to review. The qualification was verified in the ABCMS portal. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, May 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Submitted policies and procedures were previously approved for the administrative action corrective action plan. I verified staff were trained in and implementing the new policies and procedures regarding supervision during today’s visit. I recommended using Space 9 as the opening classroom instead of Space 8. Space 9 had a maximum group size of 17 children. Two (2) teachers would still be required once there were more than nine (9) two-year-olds present, but there would be more flexibility in splitting the group as staff arrived for the day. I also recommended adjusting staff schedules to accommodate early child arrivals. I suggested adding convex parking lot mirrors at the corners of the preschool playgrounds to maximize the ability for staff to see all children while on the playground. Each playground is situated at the corner of the building and could pose a supervision issue when two (2) teachers are not on the playground. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio requirements. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 90 Completed Date: 5/12/2026 Age: From 0 To 5 Total Minutes: 196 Time In: 10:14 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 11, 2025. The center had a compliance history of 82% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. T. Messimer, Director, and I explained the purpose of the visit. Ms. Messimer stated she was currently emailing me to self-report Space 8 was out of ratio this morning. She stated there were fourteen (14) two-year-old children present with one (1) teacher for approximately thirty (30) minutes. Ms. Messimer stated once she was aware Space 8 was over ratio she immediately fixed the problem by sending another teacher to Space 8 and splitting the children between Space 8 and Space 9. She stated she asked the teacher why she did not inform administration she was over ratio and it was explained that she tried to use the walkies to let someone know she was over but no one responded. The teacher also stated she tried telling the parents that she was at capacity and that she could not take any more children. Ms. Messimer stated the intercom system was outdated and often did not work properly, and it was being replaced. She stated she did not hear the teacher call for assistance on the walkie. While discussing the violation, I determined the capacity for Space 8 was twelve (12) children per the space calculations and floor plan. The posted ratio form in Space 8 indicated twelve (12) as the maximum group size. I asked Ms. L. Page, Assistant Director, if the center had a copy of the space calculations and floor plan and she stated yes. Ms. Messimer accompanied me on the walkthrough. Preschool aged children from Spaces 2 and 3 were observed on the playground participating in a large group activity of “Red Light, Green Light.” Teachers were engaged with children and adequate supervision was observed. Toddlers were observed participating in free choice play that included dancing and bubbles in Spaces 4 and 5. Teachers were engaged with children as they played. Infants were observed being fed, sleeping, and playing independently in Spaces 6 and 7. Safe sleep checks were documented as required. The teacher in Space 6 stated one (1) infant was visiting in her class today from Space 7. I observed the infant sleeping on her stomach in a crib that was not labeled. The teacher stated the infant could roll over and she would label the crib with the child’s name and tag to state the infant could roll over. Infant feeding plans were posted in the shared food prep area between the two (2) classrooms. Children in Spaces 8 and 9 were observed participating in teacher-led activities at the tables and on the carpet. Adequate supervision was provided. I observed children in Space 10 coming in from outdoor play. The teacher lined the children up along the wooden fence and led them directly into her classroom from the small play area. Three (3) new staff files were monitored. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. One (1) infant was visiting Space 6 today from Space 7. The crib the infant was observed sleeping in was not labeled with the child's name. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The wooden slats on the fence surrounding the air conditioning units were pulled away and nails were observed loose. Screws were loose and rusted along the bottom of the slats. Children had access to the area next to air conditioning units. .0601(c) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The latch to the air conditioning units was broken. The units were accessible to children. .0604 (m) 1245 For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time. The measured maximum group size for Space 8 was twelve (12) children. There were fourteen (14) children present from 8:30 am - 8:55 am today. 10A NCAC 09 .2809(a) 1756 Enhanced staff/child ratios and group sizes were not met. The director reported that Space 8 was out of ratio this morning. The face-to-name sheet indicated fourteen (14) children two years of age were present with one (1) teacher from 8:30 am to 8:55 am. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. One (1) new employee hired 4/13/26 did not have a qualification letter on file to review. The qualification was verified in the ABCMS portal. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, May 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Submitted policies and procedures were previously approved for the administrative action corrective action plan. I verified staff were trained in and implementing the new policies and procedures regarding supervision during today’s visit. I recommended using Space 9 as the opening classroom instead of Space 8. Space 9 had a maximum group size of 17 children. Two (2) teachers would still be required once there were more than nine (9) two-year-olds present, but there would be more flexibility in splitting the group as staff arrived for the day. I also recommended adjusting staff schedules to accommodate early child arrivals. I suggested adding convex parking lot mirrors at the corners of the preschool playgrounds to maximize the ability for staff to see all children while on the playground. Each playground is situated at the corner of the building and could pose a supervision issue when two (2) teachers are not on the playground. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio requirements. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/12/2026 Number Present: 90 Completed Date: 5/12/2026 Age: From 0 To 5 Total Minutes: 196 Time In: 10:14 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 11, 2025. The center had a compliance history of 82% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. T. Messimer, Director, and I explained the purpose of the visit. Ms. Messimer stated she was currently emailing me to self-report Space 8 was out of ratio this morning. She stated there were fourteen (14) two-year-old children present with one (1) teacher for approximately thirty (30) minutes. Ms. Messimer stated once she was aware Space 8 was over ratio she immediately fixed the problem by sending another teacher to Space 8 and splitting the children between Space 8 and Space 9. She stated she asked the teacher why she did not inform administration she was over ratio and it was explained that she tried to use the walkies to let someone know she was over but no one responded. The teacher also stated she tried telling the parents that she was at capacity and that she could not take any more children. Ms. Messimer stated the intercom system was outdated and often did not work properly, and it was being replaced. She stated she did not hear the teacher call for assistance on the walkie. While discussing the violation, I determined the capacity for Space 8 was twelve (12) children per the space calculations and floor plan. The posted ratio form in Space 8 indicated twelve (12) as the maximum group size. I asked Ms. L. Page, Assistant Director, if the center had a copy of the space calculations and floor plan and she stated yes. Ms. Messimer accompanied me on the walkthrough. Preschool aged children from Spaces 2 and 3 were observed on the playground participating in a large group activity of “Red Light, Green Light.” Teachers were engaged with children and adequate supervision was observed. Toddlers were observed participating in free choice play that included dancing and bubbles in Spaces 4 and 5. Teachers were engaged with children as they played. Infants were observed being fed, sleeping, and playing independently in Spaces 6 and 7. Safe sleep checks were documented as required. The teacher in Space 6 stated one (1) infant was visiting in her class today from Space 7. I observed the infant sleeping on her stomach in a crib that was not labeled. The teacher stated the infant could roll over and she would label the crib with the child’s name and tag to state the infant could roll over. Infant feeding plans were posted in the shared food prep area between the two (2) classrooms. Children in Spaces 8 and 9 were observed participating in teacher-led activities at the tables and on the carpet. Adequate supervision was provided. I observed children in Space 10 coming in from outdoor play. The teacher lined the children up along the wooden fence and led them directly into her classroom from the small play area. Three (3) new staff files were monitored. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. One (1) infant was visiting Space 6 today from Space 7. The crib the infant was observed sleeping in was not labeled with the child's name. 15A NCAC 18A .2821(b) & (c) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The wooden slats on the fence surrounding the air conditioning units were pulled away and nails were observed loose. Screws were loose and rusted along the bottom of the slats. Children had access to the area next to air conditioning units. .0601(c) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The latch to the air conditioning units was broken. The units were accessible to children. .0604 (m) 1245 For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time. The measured maximum group size for Space 8 was twelve (12) children. There were fourteen (14) children present from 8:30 am - 8:55 am today. 10A NCAC 09 .2809(a) 1756 Enhanced staff/child ratios and group sizes were not met. The director reported that Space 8 was out of ratio this morning. The face-to-name sheet indicated fourteen (14) children two years of age were present with one (1) teacher from 8:30 am to 8:55 am. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. One (1) new employee hired 4/13/26 did not have a qualification letter on file to review. The qualification was verified in the ABCMS portal. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, May 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Submitted policies and procedures were previously approved for the administrative action corrective action plan. I verified staff were trained in and implementing the new policies and procedures regarding supervision during today’s visit. I recommended using Space 9 as the opening classroom instead of Space 8. Space 9 had a maximum group size of 17 children. Two (2) teachers would still be required once there were more than nine (9) two-year-olds present, but there would be more flexibility in splitting the group as staff arrived for the day. I also recommended adjusting staff schedules to accommodate early child arrivals. I suggested adding convex parking lot mirrors at the corners of the preschool playgrounds to maximize the ability for staff to see all children while on the playground. Each playground is situated at the corner of the building and could pose a supervision issue when two (2) teachers are not on the playground. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio requirements. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-470L Visit Date: 4/1/2026 Number Present: 92 Completed Date: 4/1/2026 Age: From 0 To 5 Total Minutes: 57 Time In: 09:33 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The concerns were related to staff/child ratio and safe environment. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Page stated Ms. Tonya Mesimer, Director, was not onsite. Ms. Page accompanied me on the walk through. Three (3) employees were interviewed. The concern was that Space 7 for infant care was out of ratio on 3/31/26. It was reported that six (6) infants were present with one (1) teacher. I walked to Space 7 and observed five (5) children under 12 months of age present with one (1) teacher. In Space 8 I observed five (5) children present with one (1) teacher. Two (2) of the children were under 12 months of age and three (3) were one year of age. I reviewed the sign in sheet from 3/31/26 and observed that six (6) children were present with one (1) teacher in Space 7 for six (6) minutes before a one year old child was transitioned to Space 8. During interviews it was explained that two (2) children arrived at 8:20 am. At 8:20 am there were five (5) children present between 0 – 12 months of age. The six (6) child arrived at 8:23 am while the teacher was signing the previous two (2) in and getting the children settled. It was explained that administration was called to inform them she was now over ratio. Administration were in other classrooms when they were called and arrived to assist at 8:29 am. Based on interviews and observations the concern that Space 7 was over ratio on 3/31/26 was confirmed. An additional concern was that a mobile infant fell on a non-mobile infant in Space 7 on 3/31/26. During interviews it was explained that Space 7 had some children who were pulling up and beginning to walk. It was explained that one (1) non-mobile child was sitting in a “sit me up” chair while the teacher was feeding another child in the rocker next to the child on the floor. Another child who was pulling up on the shelf next to the teacher in the rocker pulled a toy off the shelf and fell behind the child in the “sit me up” chair. It was reported that the child not touch the child in the chair and no injuries occurred to either child. Based on interviews and observations the concern regarding a safe environment was unconfirmed. The children present in Space 7 were participating in age-appropriate and developmentally appropriate activities for children enrolled in Space 7. Children enrolled in Space 7 are 0 – 12 months of age. A follow-up visit was conducted today as well as to verify compliance with violations cited on 3/17/26. Observations during the walk through were noted on that visit summary. One (1) violation was cited during this visit. An unannounced follow-up visit will be conducted in the near future to verify compliance with staff/child ratio. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. Six (6) children 0-12 months of age were present with one (1) teacher from 8:23 am - 8:29 am on 3/31/26. 10A NCAC 09 .2818 Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, April 15, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.stansfield@dhhs.nc.gov. The compliance letter must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - I recommend requesting parents to go to administration when a classroom reaches staff/child ratio requirements to prevent classrooms from going over ratio. Administration will be able to move staff. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. You may also contact Amy Italiano, Lead Child Care Consultant, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-470L Visit Date: 4/1/2026 Number Present: 92 Completed Date: 4/1/2026 Age: From 0 To 5 Total Minutes: 57 Time In: 09:33 AM Time Out: 10:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The concerns were related to staff/child ratio and safe environment. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Page stated Ms. Tonya Mesimer, Director, was not onsite. Ms. Page accompanied me on the walk through. Three (3) employees were interviewed. The concern was that Space 7 for infant care was out of ratio on 3/31/26. It was reported that six (6) infants were present with one (1) teacher. I walked to Space 7 and observed five (5) children under 12 months of age present with one (1) teacher. In Space 8 I observed five (5) children present with one (1) teacher. Two (2) of the children were under 12 months of age and three (3) were one year of age. I reviewed the sign in sheet from 3/31/26 and observed that six (6) children were present with one (1) teacher in Space 7 for six (6) minutes before a one year old child was transitioned to Space 8. During interviews it was explained that two (2) children arrived at 8:20 am. At 8:20 am there were five (5) children present between 0 – 12 months of age. The six (6) child arrived at 8:23 am while the teacher was signing the previous two (2) in and getting the children settled. It was explained that administration was called to inform them she was now over ratio. Administration were in other classrooms when they were called and arrived to assist at 8:29 am. Based on interviews and observations the concern that Space 7 was over ratio on 3/31/26 was confirmed. An additional concern was that a mobile infant fell on a non-mobile infant in Space 7 on 3/31/26. During interviews it was explained that Space 7 had some children who were pulling up and beginning to walk. It was explained that one (1) non-mobile child was sitting in a “sit me up” chair while the teacher was feeding another child in the rocker next to the child on the floor. Another child who was pulling up on the shelf next to the teacher in the rocker pulled a toy off the shelf and fell behind the child in the “sit me up” chair. It was reported that the child not touch the child in the chair and no injuries occurred to either child. Based on interviews and observations the concern regarding a safe environment was unconfirmed. The children present in Space 7 were participating in age-appropriate and developmentally appropriate activities for children enrolled in Space 7. Children enrolled in Space 7 are 0 – 12 months of age. A follow-up visit was conducted today as well as to verify compliance with violations cited on 3/17/26. Observations during the walk through were noted on that visit summary. One (1) violation was cited during this visit. An unannounced follow-up visit will be conducted in the near future to verify compliance with staff/child ratio. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. Six (6) children 0-12 months of age were present with one (1) teacher from 8:23 am - 8:29 am on 3/31/26. 10A NCAC 09 .2818 Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, April 15, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.stansfield@dhhs.nc.gov. The compliance letter must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - I recommend requesting parents to go to administration when a classroom reaches staff/child ratio requirements to prevent classrooms from going over ratio. Administration will be able to move staff. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. You may also contact Amy Italiano, Lead Child Care Consultant, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-090L Visit Date: 3/17/2026 Number Present: 97 Completed Date: 3/17/2026 Age: From 0 To 5 Total Minutes: 219 Time In: 09:36 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced follow-up visit was to verify compliance with violations cited during an complaint visit conducted on 3/12/26 when staff/child ratio was cited. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Tonya Mesimer, Director, was meeting with a parent in her office. A new employee arrived while I was talking to Ms. Page. She began the onboarding process with the new employee and Ms. Brandy Alexander, Team Lead, accompanied me on the walkthrough. The following violations were verified corrected: Item #852 regarding the incident log. Entries in the incident log were updated and current. Item # 1756 regarding enhanced staff/child ratios. All classrooms met ratio requirements during today’s visit. Item #1878 regarding medication. The medication was no longer onsite. Two (2) therapists were present in Space 1 working independently with children. I verified current CBC qualification letters were on file. While typing the visit summary in Space 1 I observed a four (4) year old child enter the classroom alone and give a piece of paper to a therapist. The child opened the door and left Space 1 and returned to Space 4 where the teacher came to the doorway and watched the child as she walked down the hall to Space 4. Supervision was cited today as the child was unaccompanied and entered another classroom where the door closed. The teacher was unable to see or hear the child from her classroom. An Administrative Action/Written Warning was issued on January 8, 2026 regarding supervision. The facility completed A+ Supervision training on 2/16/26 as part of the corrective action plan included in the administrative action. The teacher from Space 4 attended the training per the roster submitted on 2/17/26. Revised supervision policies and procedures were submitted on 2/20/26. The policies and procedures were for center #6033 not for center #6045. I requested policies and procedures specific to center #6045 on 3/4/26 and received the updated documents on 3/5/26. One (1) violation was cited today. An unannounced follow-up visit is required to verify compliance with supervision requirements. Violation Number Comment Rule 303 Children were not adequately supervised at all times. While typing the visit summary in Space 1 I observed a four (4) year old child enter the classroom alone and give a piece of paper to a therapist. The child opened the door and left Space 1 and returned to Space 4 where the teacher came to the doorway and watched the child as she walked down the hall to Space 4. .1801(a)(1-5) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, March 31, 2026 . I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant, Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. General Comments: - During the visit a Charlotte Mecklenburg police officer arrived and confiscated a bookbag from Space 4 for older toddler care. He removed a small bag stored in the bookbag. He stated there was approximately 2 grams of a foreign substance inside the bag. The officer smelled the foreign substance and removed the bag from the premises. - I scheduled a visit for 3/24/26 with Ms. Mesimer to discuss the new QRIS requirements. Technical Assistance: - Teachers should use the telephone located inside the classroom or their walkies to ask for assistance when children need to leave the classroom. Children are not allowed to walk unaccompanied from one space to another. Teachers are required to know where each child is located and be aware of the children’s activities at all times as stated in Child Care rule 10A NCAC 09 .1801(a)(1-5). The rule is referenced below. Child Care Rule 10A NCAC 09 .1801(a)(1-5) a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. Thank you for your time today. Please contact me at jennifer.stansfield@dhhs.nc.gov or 704-956-1648 with questions or concerns. You may also contact Amy Italiano, Lead Child Care Consultant, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-090L Visit Date: 3/17/2026 Number Present: 97 Completed Date: 3/17/2026 Age: From 0 To 5 Total Minutes: 219 Time In: 09:36 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced follow-up visit was to verify compliance with violations cited during an complaint visit conducted on 3/12/26 when staff/child ratio was cited. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Tonya Mesimer, Director, was meeting with a parent in her office. A new employee arrived while I was talking to Ms. Page. She began the onboarding process with the new employee and Ms. Brandy Alexander, Team Lead, accompanied me on the walkthrough. The following violations were verified corrected: Item #852 regarding the incident log. Entries in the incident log were updated and current. Item # 1756 regarding enhanced staff/child ratios. All classrooms met ratio requirements during today’s visit. Item #1878 regarding medication. The medication was no longer onsite. Two (2) therapists were present in Space 1 working independently with children. I verified current CBC qualification letters were on file. While typing the visit summary in Space 1 I observed a four (4) year old child enter the classroom alone and give a piece of paper to a therapist. The child opened the door and left Space 1 and returned to Space 4 where the teacher came to the doorway and watched the child as she walked down the hall to Space 4. Supervision was cited today as the child was unaccompanied and entered another classroom where the door closed. The teacher was unable to see or hear the child from her classroom. An Administrative Action/Written Warning was issued on January 8, 2026 regarding supervision. The facility completed A+ Supervision training on 2/16/26 as part of the corrective action plan included in the administrative action. The teacher from Space 4 attended the training per the roster submitted on 2/17/26. Revised supervision policies and procedures were submitted on 2/20/26. The policies and procedures were for center #6033 not for center #6045. I requested policies and procedures specific to center #6045 on 3/4/26 and received the updated documents on 3/5/26. One (1) violation was cited today. An unannounced follow-up visit is required to verify compliance with supervision requirements. Violation Number Comment Rule 303 Children were not adequately supervised at all times. While typing the visit summary in Space 1 I observed a four (4) year old child enter the classroom alone and give a piece of paper to a therapist. The child opened the door and left Space 1 and returned to Space 4 where the teacher came to the doorway and watched the child as she walked down the hall to Space 4. .1801(a)(1-5) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, March 31, 2026 . I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant, Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. General Comments: - During the visit a Charlotte Mecklenburg police officer arrived and confiscated a bookbag from Space 4 for older toddler care. He removed a small bag stored in the bookbag. He stated there was approximately 2 grams of a foreign substance inside the bag. The officer smelled the foreign substance and removed the bag from the premises. - I scheduled a visit for 3/24/26 with Ms. Mesimer to discuss the new QRIS requirements. Technical Assistance: - Teachers should use the telephone located inside the classroom or their walkies to ask for assistance when children need to leave the classroom. Children are not allowed to walk unaccompanied from one space to another. Teachers are required to know where each child is located and be aware of the children’s activities at all times as stated in Child Care rule 10A NCAC 09 .1801(a)(1-5). The rule is referenced below. Child Care Rule 10A NCAC 09 .1801(a)(1-5) a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. Thank you for your time today. Please contact me at jennifer.stansfield@dhhs.nc.gov or 704-956-1648 with questions or concerns. You may also contact Amy Italiano, Lead Child Care Consultant, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-090L Visit Date: 3/12/2026 Number Present: 103 Completed Date: 3/12/2026 Age: From 0 To 5 Total Minutes: 195 Time In: 10:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The concerns were related to staff/child ratio, supervision, general safety, and child records. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Page stated Ms. Tonya Mesimer was now assigned as the director. Ms. Messimer was not onsite today. Ms. Page accompanied me on the walk through. Three (3) employees were interviewed and one (1) employee was interviewed via telephone. Ms. Melissa Jordan, Learning Care Group, Regulatory Compliance Manager, arrived during the visit. Based on observations and interviews the concern regarding staff/child ratio was confirmed. On 3/5/26 I received an incident report from Ms. Page regarding an injury that occurred on 3/4/26 that required medical attention. The incident report stated, “the teacher was left with 9 kids alone.” The injured child was one year old. The ratio for children 12 – 24 months is 1:6. During interviews it was confirmed that one (1) teacher was present with nine (9) one year old children in Space 4 on 3/4/26. Based on observations and interviews the concern regarding supervision was unconfirmed. On 3/4/26 a one year old child in Space 4 was injured when he was pushed into a shelving unit by another child and cut his ear requiring medical attention. It was explained that the teacher present in the room was aware of where all children were, but she was redirecting three (3) children who were climbing on the kitchen furniture trying to pull the fire alarm. It was stated that the child fell next to the shelving unit and when he tried to get up, he was pushed into the shelves resulting in the injury. It was stated that the teacher rendered assistance after the child was injured. Based on observations and interviews, the concern regarding unsafe environment was unconfirmed. It was stated that the shelving unit in Space 4 did not tip over and fall on top of the child. I observed the unit in the classroom, and it felt sturdy and there were no visible sharp or broken edges. Based on observations and interviews the concern regarding child records was unconfirmed. I observed two completed and signed incident reports for the child. One was completed and signed by the parent on 3/2/26 and the other was completed and signed by the parent on 3/4/26 meeting requirements. The incident report from 3/4/26 was emailed to me on 3/5/26 meeting the requirement of delivery within seven (7) calendar days of completion when medical treatment was required. The incident log was monitored. Incident reports had not been logged since January 2026. Incident reports were piled next to the log to be entered. I monitored head count sheets for Space 4. Arrival times were documented as required. The injured child was clocked in at the front desk by the parent at 8:18 am on 3/4/26 and signed into the classroom by the teacher at 8:20 am. The teacher did not sign the child in on the center’s parent application that day. However, the arrival time documentation on the name to face sheet met requirements. The incident report from 3/2/26 stated Aquafor was applied to the scrape on the child’s forehead. I observed a permission form for Aquaor for the child; however the instructions were for the ointment to be applied to the child’s nose and surrounding area prior to going outdoors. I discussed with administration that over-the-counter topical ointments should only be applied as written on the permission form and could not be applied as first aid to children. I confirmed the teacher had current First Aid training. A first aid and CPR poster was observed posted in Space 4. During the walk through I observed two (2) preschool classrooms participating in a family picnic. Parents were onsite having an indoor picnic as the weather did not allow for an outdoor picnic. The remaining preschoolers and toddlers were observed participating in free choice play and preparing for lunch. Infants were observed sleeping and being fed. Three (3) violations were cited today. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. Incident reports were not documented in the incident log since January 2026. .0802(g)(1-6) 1756 Enhanced staff/child ratios and group sizes were not met. On 3/4/26 one (1) teacher was present with nine (9) children one year of age. The ratio for one year old children is 1:6. 10A NCAC 09 .2818 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. On 3/2/26 Aquafor was applied to a scrape on a child’s forehead. The completed permission form for the Aquaor stated the ointment was to be applied to the child’s nose and surrounding area prior to going outdoors. .0803(1)(c ) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, March 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - I recommended using a center wide head count sheet each morning to keep track of ratios as staff and children arrive. I recommend staff reporting to administration via walkies when they are one child away from reaching ratio so as new children arrive administration can direct families to the correct classroom to maintain ratio until all staff arrived for the day. - Incident reports should be maintained in individual child files. Copies do not have to be maintained in the incident log binder. 10A NCAC 09 .0802(e) (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. - When providing first aid treatment, staff should not apply healing ointments unless written permission is obtained from the parents. Staff should clean the area with soap and water and apply a bandage or cold pack as necessary. Thank you for your time today. If you have any questions please contact me at jennifer.stansfield@dhhs.nc.gov 704-956-1648 or Amy Italiano, Interim Supervisor, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-090L Visit Date: 3/12/2026 Number Present: 103 Completed Date: 3/12/2026 Age: From 0 To 5 Total Minutes: 195 Time In: 10:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The concerns were related to staff/child ratio, supervision, general safety, and child records. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Page stated Ms. Tonya Mesimer was now assigned as the director. Ms. Messimer was not onsite today. Ms. Page accompanied me on the walk through. Three (3) employees were interviewed and one (1) employee was interviewed via telephone. Ms. Melissa Jordan, Learning Care Group, Regulatory Compliance Manager, arrived during the visit. Based on observations and interviews the concern regarding staff/child ratio was confirmed. On 3/5/26 I received an incident report from Ms. Page regarding an injury that occurred on 3/4/26 that required medical attention. The incident report stated, “the teacher was left with 9 kids alone.” The injured child was one year old. The ratio for children 12 – 24 months is 1:6. During interviews it was confirmed that one (1) teacher was present with nine (9) one year old children in Space 4 on 3/4/26. Based on observations and interviews the concern regarding supervision was unconfirmed. On 3/4/26 a one year old child in Space 4 was injured when he was pushed into a shelving unit by another child and cut his ear requiring medical attention. It was explained that the teacher present in the room was aware of where all children were, but she was redirecting three (3) children who were climbing on the kitchen furniture trying to pull the fire alarm. It was stated that the child fell next to the shelving unit and when he tried to get up, he was pushed into the shelves resulting in the injury. It was stated that the teacher rendered assistance after the child was injured. Based on observations and interviews, the concern regarding unsafe environment was unconfirmed. It was stated that the shelving unit in Space 4 did not tip over and fall on top of the child. I observed the unit in the classroom, and it felt sturdy and there were no visible sharp or broken edges. Based on observations and interviews the concern regarding child records was unconfirmed. I observed two completed and signed incident reports for the child. One was completed and signed by the parent on 3/2/26 and the other was completed and signed by the parent on 3/4/26 meeting requirements. The incident report from 3/4/26 was emailed to me on 3/5/26 meeting the requirement of delivery within seven (7) calendar days of completion when medical treatment was required. The incident log was monitored. Incident reports had not been logged since January 2026. Incident reports were piled next to the log to be entered. I monitored head count sheets for Space 4. Arrival times were documented as required. The injured child was clocked in at the front desk by the parent at 8:18 am on 3/4/26 and signed into the classroom by the teacher at 8:20 am. The teacher did not sign the child in on the center’s parent application that day. However, the arrival time documentation on the name to face sheet met requirements. The incident report from 3/2/26 stated Aquafor was applied to the scrape on the child’s forehead. I observed a permission form for Aquaor for the child; however the instructions were for the ointment to be applied to the child’s nose and surrounding area prior to going outdoors. I discussed with administration that over-the-counter topical ointments should only be applied as written on the permission form and could not be applied as first aid to children. I confirmed the teacher had current First Aid training. A first aid and CPR poster was observed posted in Space 4. During the walk through I observed two (2) preschool classrooms participating in a family picnic. Parents were onsite having an indoor picnic as the weather did not allow for an outdoor picnic. The remaining preschoolers and toddlers were observed participating in free choice play and preparing for lunch. Infants were observed sleeping and being fed. Three (3) violations were cited today. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. Incident reports were not documented in the incident log since January 2026. .0802(g)(1-6) 1756 Enhanced staff/child ratios and group sizes were not met. On 3/4/26 one (1) teacher was present with nine (9) children one year of age. The ratio for one year old children is 1:6. 10A NCAC 09 .2818 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. On 3/2/26 Aquafor was applied to a scrape on a child’s forehead. The completed permission form for the Aquaor stated the ointment was to be applied to the child’s nose and surrounding area prior to going outdoors. .0803(1)(c ) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, March 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - I recommended using a center wide head count sheet each morning to keep track of ratios as staff and children arrive. I recommend staff reporting to administration via walkies when they are one child away from reaching ratio so as new children arrive administration can direct families to the correct classroom to maintain ratio until all staff arrived for the day. - Incident reports should be maintained in individual child files. Copies do not have to be maintained in the incident log binder. 10A NCAC 09 .0802(e) (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. - When providing first aid treatment, staff should not apply healing ointments unless written permission is obtained from the parents. Staff should clean the area with soap and water and apply a bandage or cold pack as necessary. Thank you for your time today. If you have any questions please contact me at jennifer.stansfield@dhhs.nc.gov 704-956-1648 or Amy Italiano, Interim Supervisor, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0326-090L Visit Date: 3/12/2026 Number Present: 103 Completed Date: 3/12/2026 Age: From 0 To 5 Total Minutes: 195 Time In: 10:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The concerns were related to staff/child ratio, supervision, general safety, and child records. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director, and I explained the purpose of the visit. Ms. Page stated Ms. Tonya Mesimer was now assigned as the director. Ms. Messimer was not onsite today. Ms. Page accompanied me on the walk through. Three (3) employees were interviewed and one (1) employee was interviewed via telephone. Ms. Melissa Jordan, Learning Care Group, Regulatory Compliance Manager, arrived during the visit. Based on observations and interviews the concern regarding staff/child ratio was confirmed. On 3/5/26 I received an incident report from Ms. Page regarding an injury that occurred on 3/4/26 that required medical attention. The incident report stated, “the teacher was left with 9 kids alone.” The injured child was one year old. The ratio for children 12 – 24 months is 1:6. During interviews it was confirmed that one (1) teacher was present with nine (9) one year old children in Space 4 on 3/4/26. Based on observations and interviews the concern regarding supervision was unconfirmed. On 3/4/26 a one year old child in Space 4 was injured when he was pushed into a shelving unit by another child and cut his ear requiring medical attention. It was explained that the teacher present in the room was aware of where all children were, but she was redirecting three (3) children who were climbing on the kitchen furniture trying to pull the fire alarm. It was stated that the child fell next to the shelving unit and when he tried to get up, he was pushed into the shelves resulting in the injury. It was stated that the teacher rendered assistance after the child was injured. Based on observations and interviews, the concern regarding unsafe environment was unconfirmed. It was stated that the shelving unit in Space 4 did not tip over and fall on top of the child. I observed the unit in the classroom, and it felt sturdy and there were no visible sharp or broken edges. Based on observations and interviews the concern regarding child records was unconfirmed. I observed two completed and signed incident reports for the child. One was completed and signed by the parent on 3/2/26 and the other was completed and signed by the parent on 3/4/26 meeting requirements. The incident report from 3/4/26 was emailed to me on 3/5/26 meeting the requirement of delivery within seven (7) calendar days of completion when medical treatment was required. The incident log was monitored. Incident reports had not been logged since January 2026. Incident reports were piled next to the log to be entered. I monitored head count sheets for Space 4. Arrival times were documented as required. The injured child was clocked in at the front desk by the parent at 8:18 am on 3/4/26 and signed into the classroom by the teacher at 8:20 am. The teacher did not sign the child in on the center’s parent application that day. However, the arrival time documentation on the name to face sheet met requirements. The incident report from 3/2/26 stated Aquafor was applied to the scrape on the child’s forehead. I observed a permission form for Aquaor for the child; however the instructions were for the ointment to be applied to the child’s nose and surrounding area prior to going outdoors. I discussed with administration that over-the-counter topical ointments should only be applied as written on the permission form and could not be applied as first aid to children. I confirmed the teacher had current First Aid training. A first aid and CPR poster was observed posted in Space 4. During the walk through I observed two (2) preschool classrooms participating in a family picnic. Parents were onsite having an indoor picnic as the weather did not allow for an outdoor picnic. The remaining preschoolers and toddlers were observed participating in free choice play and preparing for lunch. Infants were observed sleeping and being fed. Three (3) violations were cited today. An unannounced follow-up visit will be conducted to verify compliance with staff/child ratio. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. Incident reports were not documented in the incident log since January 2026. .0802(g)(1-6) 1756 Enhanced staff/child ratios and group sizes were not met. On 3/4/26 one (1) teacher was present with nine (9) children one year of age. The ratio for one year old children is 1:6. 10A NCAC 09 .2818 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. On 3/2/26 Aquafor was applied to a scrape on a child’s forehead. The completed permission form for the Aquaor stated the ointment was to be applied to the child’s nose and surrounding area prior to going outdoors. .0803(1)(c ) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, March 26, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - I recommended using a center wide head count sheet each morning to keep track of ratios as staff and children arrive. I recommend staff reporting to administration via walkies when they are one child away from reaching ratio so as new children arrive administration can direct families to the correct classroom to maintain ratio until all staff arrived for the day. - Incident reports should be maintained in individual child files. Copies do not have to be maintained in the incident log binder. 10A NCAC 09 .0802(e) (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. - When providing first aid treatment, staff should not apply healing ointments unless written permission is obtained from the parents. Staff should clean the area with soap and water and apply a bandage or cold pack as necessary. Thank you for your time today. If you have any questions please contact me at jennifer.stansfield@dhhs.nc.gov 704-956-1648 or Amy Italiano, Interim Supervisor, at amy.italiano@dhhs.nc.gov or 704-936-6065. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/4/2026 Number Present: 101 Completed Date: 2/4/2026 Age: From 0 To 11 Total Minutes: 155 Time In: 10:00 AM Time Out: 12:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 12, 2025. The center had a compliance history of 83% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. L. Page, interim director, and I explained the purpose of the visit. She stated today was the first day back on campus due to adverse weather conditions. Ms. Page accompanied me on the walk through. Each classroom was visited. School-age children were present today due to remote learning at Charlotte-Mecklenburg Schools (CMS). Ms. Page stated remote learning was asynchronous and students would be allowed opportunity to complete assignments throughout the day. Children were observed participating in free choice play, large group reading activities and preparing for lunch. All classrooms met required staff/child ratios and adequate supervision was provided. Ms. Page stated the heat was broken Wednesday – Friday of last week in Spaces 6 and 7 for infant care and that infants were moved to Space 5 on Wednesday. Cribs and high chairs were moved to the classroom. The classroom was approved for toddler care. The facility manager was made aware of the issue and maintenance was onsite Thursday for repairs. A part was required to complete a full repair, however they were able to complete a temporary fix. The thermostat read 68 degrees and met requirements. Maintenance was onsite today. Ms. Page stated no children required emergency medications. I reviewed the ABCMS roster and all staff had current CBC qualifications. One (1) employee’s CPR/First Aid expired 12/29/25. Five (5) violations were cited today and one (1) was corrected during the visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center received a "disapproved" sanitation inspection on 12/18/25 and repairs have not been completed for reinspection. 10A NCAC 09 .0304(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in Space 7. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee's First Aid training expired 12/29/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee's CPR expired 12/29/25. .1102(d) 9995 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2815 (e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. The hot water measured 108 degrees at the three-compartment sink in the kitchen. Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 18, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - Please let DCDEE know when maintenance issues arise so that we can talk through temporary solutions to maintain compliance. Please confirm repairs to heating unit have been completed. - The facility received a disapproved sanitation inspection on 12/18/25 and it was documented during the visit conducted on 12/19/25. Ms. Page stated mixing valves were installed on all of the classroom handwashing sinks during the week of 1/12/26 and a new water heater was installed on 1/30/26. The water temperature in the kitchen measured 108 degrees on the hot water side and the cold water was not turning on at all at the three compartment sink. Ms. Page called and reported the issue again today. When the repair is completed and the water measures at least 120 at the three compartment sink, Ms. Page should call Mecklenburg Environmental Health once repairs are completed. Michele Sullivan, Licensing Supervisor, was informed of the continued non-compliance today. - Ms. Page stated she was still assigned as the interim director. The previous director left employment 9/11/25. She stated the assigned director for the facility is Tonya Mesimer. Ms. Mesimer is onsite two days per week from 7:30 am – 3:30 pm. I reminded Ms. Page that onsite administrators for centers with a capacity of 186 children are required to be onsite 30 hours per week. - A+ Supervision training per stipulation #1 of the administrative action corrective action plan is scheduled for 2/16/26. I reminded Ms. Page that all staff are required to attend the training. If staff are unable to attend they must take the training on their own and provide the training certificate. The action will not be closed until all staff have documented completion of the training. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/4/2026 Number Present: 101 Completed Date: 2/4/2026 Age: From 0 To 11 Total Minutes: 155 Time In: 10:00 AM Time Out: 12:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 12, 2025. The center had a compliance history of 83% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. L. Page, interim director, and I explained the purpose of the visit. She stated today was the first day back on campus due to adverse weather conditions. Ms. Page accompanied me on the walk through. Each classroom was visited. School-age children were present today due to remote learning at Charlotte-Mecklenburg Schools (CMS). Ms. Page stated remote learning was asynchronous and students would be allowed opportunity to complete assignments throughout the day. Children were observed participating in free choice play, large group reading activities and preparing for lunch. All classrooms met required staff/child ratios and adequate supervision was provided. Ms. Page stated the heat was broken Wednesday – Friday of last week in Spaces 6 and 7 for infant care and that infants were moved to Space 5 on Wednesday. Cribs and high chairs were moved to the classroom. The classroom was approved for toddler care. The facility manager was made aware of the issue and maintenance was onsite Thursday for repairs. A part was required to complete a full repair, however they were able to complete a temporary fix. The thermostat read 68 degrees and met requirements. Maintenance was onsite today. Ms. Page stated no children required emergency medications. I reviewed the ABCMS roster and all staff had current CBC qualifications. One (1) employee’s CPR/First Aid expired 12/29/25. Five (5) violations were cited today and one (1) was corrected during the visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center received a "disapproved" sanitation inspection on 12/18/25 and repairs have not been completed for reinspection. 10A NCAC 09 .0304(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in Space 7. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee's First Aid training expired 12/29/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee's CPR expired 12/29/25. .1102(d) 9995 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2815 (e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. The hot water measured 108 degrees at the three-compartment sink in the kitchen. Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 18, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - Please let DCDEE know when maintenance issues arise so that we can talk through temporary solutions to maintain compliance. Please confirm repairs to heating unit have been completed. - The facility received a disapproved sanitation inspection on 12/18/25 and it was documented during the visit conducted on 12/19/25. Ms. Page stated mixing valves were installed on all of the classroom handwashing sinks during the week of 1/12/26 and a new water heater was installed on 1/30/26. The water temperature in the kitchen measured 108 degrees on the hot water side and the cold water was not turning on at all at the three compartment sink. Ms. Page called and reported the issue again today. When the repair is completed and the water measures at least 120 at the three compartment sink, Ms. Page should call Mecklenburg Environmental Health once repairs are completed. Michele Sullivan, Licensing Supervisor, was informed of the continued non-compliance today. - Ms. Page stated she was still assigned as the interim director. The previous director left employment 9/11/25. She stated the assigned director for the facility is Tonya Mesimer. Ms. Mesimer is onsite two days per week from 7:30 am – 3:30 pm. I reminded Ms. Page that onsite administrators for centers with a capacity of 186 children are required to be onsite 30 hours per week. - A+ Supervision training per stipulation #1 of the administrative action corrective action plan is scheduled for 2/16/26. I reminded Ms. Page that all staff are required to attend the training. If staff are unable to attend they must take the training on their own and provide the training certificate. The action will not be closed until all staff have documented completion of the training. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/4/2026 Number Present: 101 Completed Date: 2/4/2026 Age: From 0 To 11 Total Minutes: 155 Time In: 10:00 AM Time Out: 12:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during an Administrative Action Follow-Up Visit. The last annual compliance visit was conducted on December 12, 2025. The center had a compliance history of 83% prior to today’s visit. The following was monitored using the April 2025 Center Item Number Listing: supervision of children; discipline, nurture, or care of children, staff/child ratio, group size, licensed capacity, permit restriction, CPR training, First Aid training, medications and criminal record check requirements regarding pre-service and five-year reassessments in accordance with G.S. 110-90.2(b). The Written Warning administrative action was observed posted in the lobby. Upon arrival I was greeted by Ms. L. Page, interim director, and I explained the purpose of the visit. She stated today was the first day back on campus due to adverse weather conditions. Ms. Page accompanied me on the walk through. Each classroom was visited. School-age children were present today due to remote learning at Charlotte-Mecklenburg Schools (CMS). Ms. Page stated remote learning was asynchronous and students would be allowed opportunity to complete assignments throughout the day. Children were observed participating in free choice play, large group reading activities and preparing for lunch. All classrooms met required staff/child ratios and adequate supervision was provided. Ms. Page stated the heat was broken Wednesday – Friday of last week in Spaces 6 and 7 for infant care and that infants were moved to Space 5 on Wednesday. Cribs and high chairs were moved to the classroom. The classroom was approved for toddler care. The facility manager was made aware of the issue and maintenance was onsite Thursday for repairs. A part was required to complete a full repair, however they were able to complete a temporary fix. The thermostat read 68 degrees and met requirements. Maintenance was onsite today. Ms. Page stated no children required emergency medications. I reviewed the ABCMS roster and all staff had current CBC qualifications. One (1) employee’s CPR/First Aid expired 12/29/25. Five (5) violations were cited today and one (1) was corrected during the visit. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center received a "disapproved" sanitation inspection on 12/18/25 and repairs have not been completed for reinspection. 10A NCAC 09 .0304(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in Space 7. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee's First Aid training expired 12/29/25. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee's CPR expired 12/29/25. .1102(d) 9995 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2815 (e) Hot water used for cleaning and sanitizing utensils and laundry shall be provided at a minimum temperature of 120 degrees Fahrenheit at the point of use. The hot water measured 108 degrees at the three-compartment sink in the kitchen. Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 18, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - Please let DCDEE know when maintenance issues arise so that we can talk through temporary solutions to maintain compliance. Please confirm repairs to heating unit have been completed. - The facility received a disapproved sanitation inspection on 12/18/25 and it was documented during the visit conducted on 12/19/25. Ms. Page stated mixing valves were installed on all of the classroom handwashing sinks during the week of 1/12/26 and a new water heater was installed on 1/30/26. The water temperature in the kitchen measured 108 degrees on the hot water side and the cold water was not turning on at all at the three compartment sink. Ms. Page called and reported the issue again today. When the repair is completed and the water measures at least 120 at the three compartment sink, Ms. Page should call Mecklenburg Environmental Health once repairs are completed. Michele Sullivan, Licensing Supervisor, was informed of the continued non-compliance today. - Ms. Page stated she was still assigned as the interim director. The previous director left employment 9/11/25. She stated the assigned director for the facility is Tonya Mesimer. Ms. Mesimer is onsite two days per week from 7:30 am – 3:30 pm. I reminded Ms. Page that onsite administrators for centers with a capacity of 186 children are required to be onsite 30 hours per week. - A+ Supervision training per stipulation #1 of the administrative action corrective action plan is scheduled for 2/16/26. I reminded Ms. Page that all staff are required to attend the training. If staff are unable to attend they must take the training on their own and provide the training certificate. The action will not be closed until all staff have documented completion of the training. Thank you for your time today. Please reach out with questions or concerns at 704-956-1648 or jennifer.stansfield@dhhs.nc.gov. You may also contact Michele Sullivan, Licensing Supervisor, at 704-594-0147 or michele.sullivan@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 12/11/2025 Number Present: 78 Completed Date: 12/11/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019. The facility had an eighteen (18) month compliance history score of 91% prior to today’s visit. The April 2025 Center Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were posted. Upon arrival I was greeted by Ms. S. Odom, Assistant Director, and I explained the purpose of my visit. Ms. Amy Italiano, Lead Consultant, accompanied me today and reviewed program, staff, and child files. Ms. L. Page, Interim Director, accompanied me on the walk through. I observed classroom walls and doors painted. The violation was verified corrected today from the unannounced visit conducted on 11/19/25. The painters requested not to hang or post anything on the walls for at least 72 hours to allow paint to cure. All classrooms had required information available for review and ready to be posted. Preschool children were observed participating in free choice activities. Teachers were observed assisting children as needed. Toddlers were observed participating in free choice play. In Space 4 I asked the teacher about the painting activity listed on the lesson plan. She stated she was waiting on a lock for a cabinet and then she would begin the project. I observed her preparing the paint for the project. In Space 11 for preschool aged children, I asked the teacher about the collage activity listed on the lesson plan for today. She stated it was planned for after nap. I requested to see the materials for the project, and she stated she was going to prepare for the activity during rest time. I recommended to Ms. Page to provide each teacher with a file box for lesson planning. I recommend preparing for activities the week prior and putting the materials in the file box for each day in case a teacher were absent the substitute could follow the written lesson plan. One (1) infant room was open today. Infants were observed sleeping and playing on the floor. Safe sleep checks were documented as required and each child had a posted feeding plan. Bottles were dated and labeled. Materials were observed in good repair. Lunch met nutritional requirements and reflected what was listed on the menu. Adequate supervision and staff/child ratio were observed. The outdoor learning environments were monitored. Transportation requirements were monitored. Two (2) buses were used to transport children and both were observed meeting requirements. Each was well maintained inside and out. Each child transported had emergency identifying information. One (1) child had an expired permission to transport. The child was listed on the roster as being transported today. Arrival times were documented as required. The activity plan in Space 3 was not current. No new employees were hired since the last monitoring visit. A sampling of files was monitored. The EPR plan was not updated in the Risk Management Portal. The sanitation inspection was completed today and received a “provisional” classification. The last fire inspection was completed on 2/18/25. The NC Secretary of State website was reviewed on 12/11/25 and Tutor Time Learning Centers, LLC was listed current-active. The ABCMS portal was unavailable during today’s visit to review the roster. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 3 was not current. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Two (2) children did not have feeding schedules posted in Space 5. One (1) child's feeding plan was not signed by the parents. .0902(a) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The gate to the air conditioners on early preschool side of the playground was unlocked. .0604 (m) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Glade was stored on a shelf in the bathroom between Spaces 8 & 9. An aerosol can of cologne was stored on a bus accessible to children. .2820(b) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Incident reports were maintained in a notebook and not in the children's file. .0802 (e) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Diapers were stored in torn plastic bags on the floor of the bathroom between Spaces 8 & 9. Two year old children were present in both classrooms. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections were completed for October and November of 2025. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. An intern director started August 2025 and added her name to the EMC and did not review it with the staff. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Twelve staff members did not have have a current Health questionnaire on file. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff member started employment on May 5, 2025 and did not complete the required training within the first two week of employment until June 2, 2025. .1101(a)(b) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child's permission to transport expired 7/7/24.The child was listed on the morning transportation roster today. .1003(i)(j) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The plan has not been reviewed since November 27, 2024. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan for a child with a chronic allergy expired 8/8/25. The medication listed on the medical action plan was not onsite. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission for a child's nystatin was expired 11/28/25. A child's diaper cream permission expired 8/2/25. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Monday, December 29, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments The following was discussed during today’s visit: - I recommend scheduling playground inspections on the same day as fire and/or emergency drills to ensure they are completed monthly. - Incident reports should be placed in the child’s file. If a child receives medical treatment for an incident the report should be sent to the consultant within 7 calendar days. - Current lesson plans should be posted. I recommend changing out lesson plans every Friday afternoon when closing the classroom. - I recommend storing medication/topical creams in Ziploc bags. Write on the outside of the bag the expiration date of the permission as well as the medication so at a glance staff know when renewals are required. - I recommend providing a copy of feeding schedules for all children under 15 months in classrooms where children may be cared for throughout the day. For example when a child is transitioning from the infant classroom to the young toddler classroom the plans are accessible to both teachers. - Open diaper bags should be discarded and the diapers stored in a container so that plastic is not accessible to children under 2 years of age. - Medical action plans can be completed by the parent or physician. I recommend putting a reminder on administration’s calendars at least two weeks prior to the expiration so that forms are renewed on time. - All medication listed on the medical action plan must be provided by the parent. Emergency medications are required to be stored in the classroom above five feet and unlocked. Antihistamines or fever reducers (OTC) medications must be stored behind lock and key. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 12/11/2025 Number Present: 78 Completed Date: 12/11/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019. The facility had an eighteen (18) month compliance history score of 91% prior to today’s visit. The April 2025 Center Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were posted. Upon arrival I was greeted by Ms. S. Odom, Assistant Director, and I explained the purpose of my visit. Ms. Amy Italiano, Lead Consultant, accompanied me today and reviewed program, staff, and child files. Ms. L. Page, Interim Director, accompanied me on the walk through. I observed classroom walls and doors painted. The violation was verified corrected today from the unannounced visit conducted on 11/19/25. The painters requested not to hang or post anything on the walls for at least 72 hours to allow paint to cure. All classrooms had required information available for review and ready to be posted. Preschool children were observed participating in free choice activities. Teachers were observed assisting children as needed. Toddlers were observed participating in free choice play. In Space 4 I asked the teacher about the painting activity listed on the lesson plan. She stated she was waiting on a lock for a cabinet and then she would begin the project. I observed her preparing the paint for the project. In Space 11 for preschool aged children, I asked the teacher about the collage activity listed on the lesson plan for today. She stated it was planned for after nap. I requested to see the materials for the project, and she stated she was going to prepare for the activity during rest time. I recommended to Ms. Page to provide each teacher with a file box for lesson planning. I recommend preparing for activities the week prior and putting the materials in the file box for each day in case a teacher were absent the substitute could follow the written lesson plan. One (1) infant room was open today. Infants were observed sleeping and playing on the floor. Safe sleep checks were documented as required and each child had a posted feeding plan. Bottles were dated and labeled. Materials were observed in good repair. Lunch met nutritional requirements and reflected what was listed on the menu. Adequate supervision and staff/child ratio were observed. The outdoor learning environments were monitored. Transportation requirements were monitored. Two (2) buses were used to transport children and both were observed meeting requirements. Each was well maintained inside and out. Each child transported had emergency identifying information. One (1) child had an expired permission to transport. The child was listed on the roster as being transported today. Arrival times were documented as required. The activity plan in Space 3 was not current. No new employees were hired since the last monitoring visit. A sampling of files was monitored. The EPR plan was not updated in the Risk Management Portal. The sanitation inspection was completed today and received a “provisional” classification. The last fire inspection was completed on 2/18/25. The NC Secretary of State website was reviewed on 12/11/25 and Tutor Time Learning Centers, LLC was listed current-active. The ABCMS portal was unavailable during today’s visit to review the roster. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 3 was not current. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Two (2) children did not have feeding schedules posted in Space 5. One (1) child's feeding plan was not signed by the parents. .0902(a) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The gate to the air conditioners on early preschool side of the playground was unlocked. .0604 (m) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Glade was stored on a shelf in the bathroom between Spaces 8 & 9. An aerosol can of cologne was stored on a bus accessible to children. .2820(b) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Incident reports were maintained in a notebook and not in the children's file. .0802 (e) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Diapers were stored in torn plastic bags on the floor of the bathroom between Spaces 8 & 9. Two year old children were present in both classrooms. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections were completed for October and November of 2025. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. An intern director started August 2025 and added her name to the EMC and did not review it with the staff. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Twelve staff members did not have have a current Health questionnaire on file. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff member started employment on May 5, 2025 and did not complete the required training within the first two week of employment until June 2, 2025. .1101(a)(b) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child's permission to transport expired 7/7/24.The child was listed on the morning transportation roster today. .1003(i)(j) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The plan has not been reviewed since November 27, 2024. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan for a child with a chronic allergy expired 8/8/25. The medication listed on the medical action plan was not onsite. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission for a child's nystatin was expired 11/28/25. A child's diaper cream permission expired 8/2/25. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Monday, December 29, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments The following was discussed during today’s visit: - I recommend scheduling playground inspections on the same day as fire and/or emergency drills to ensure they are completed monthly. - Incident reports should be placed in the child’s file. If a child receives medical treatment for an incident the report should be sent to the consultant within 7 calendar days. - Current lesson plans should be posted. I recommend changing out lesson plans every Friday afternoon when closing the classroom. - I recommend storing medication/topical creams in Ziploc bags. Write on the outside of the bag the expiration date of the permission as well as the medication so at a glance staff know when renewals are required. - I recommend providing a copy of feeding schedules for all children under 15 months in classrooms where children may be cared for throughout the day. For example when a child is transitioning from the infant classroom to the young toddler classroom the plans are accessible to both teachers. - Open diaper bags should be discarded and the diapers stored in a container so that plastic is not accessible to children under 2 years of age. - Medical action plans can be completed by the parent or physician. I recommend putting a reminder on administration’s calendars at least two weeks prior to the expiration so that forms are renewed on time. - All medication listed on the medical action plan must be provided by the parent. Emergency medications are required to be stored in the classroom above five feet and unlocked. Antihistamines or fever reducers (OTC) medications must be stored behind lock and key. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 12/11/2025 Number Present: 78 Completed Date: 12/11/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019. The facility had an eighteen (18) month compliance history score of 91% prior to today’s visit. The April 2025 Center Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were posted. Upon arrival I was greeted by Ms. S. Odom, Assistant Director, and I explained the purpose of my visit. Ms. Amy Italiano, Lead Consultant, accompanied me today and reviewed program, staff, and child files. Ms. L. Page, Interim Director, accompanied me on the walk through. I observed classroom walls and doors painted. The violation was verified corrected today from the unannounced visit conducted on 11/19/25. The painters requested not to hang or post anything on the walls for at least 72 hours to allow paint to cure. All classrooms had required information available for review and ready to be posted. Preschool children were observed participating in free choice activities. Teachers were observed assisting children as needed. Toddlers were observed participating in free choice play. In Space 4 I asked the teacher about the painting activity listed on the lesson plan. She stated she was waiting on a lock for a cabinet and then she would begin the project. I observed her preparing the paint for the project. In Space 11 for preschool aged children, I asked the teacher about the collage activity listed on the lesson plan for today. She stated it was planned for after nap. I requested to see the materials for the project, and she stated she was going to prepare for the activity during rest time. I recommended to Ms. Page to provide each teacher with a file box for lesson planning. I recommend preparing for activities the week prior and putting the materials in the file box for each day in case a teacher were absent the substitute could follow the written lesson plan. One (1) infant room was open today. Infants were observed sleeping and playing on the floor. Safe sleep checks were documented as required and each child had a posted feeding plan. Bottles were dated and labeled. Materials were observed in good repair. Lunch met nutritional requirements and reflected what was listed on the menu. Adequate supervision and staff/child ratio were observed. The outdoor learning environments were monitored. Transportation requirements were monitored. Two (2) buses were used to transport children and both were observed meeting requirements. Each was well maintained inside and out. Each child transported had emergency identifying information. One (1) child had an expired permission to transport. The child was listed on the roster as being transported today. Arrival times were documented as required. The activity plan in Space 3 was not current. No new employees were hired since the last monitoring visit. A sampling of files was monitored. The EPR plan was not updated in the Risk Management Portal. The sanitation inspection was completed today and received a “provisional” classification. The last fire inspection was completed on 2/18/25. The NC Secretary of State website was reviewed on 12/11/25 and Tutor Time Learning Centers, LLC was listed current-active. The ABCMS portal was unavailable during today’s visit to review the roster. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 3 was not current. GS 110-91(12); .0508(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Two (2) children did not have feeding schedules posted in Space 5. One (1) child's feeding plan was not signed by the parents. .0902(a) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The gate to the air conditioners on early preschool side of the playground was unlocked. .0604 (m) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Glade was stored on a shelf in the bathroom between Spaces 8 & 9. An aerosol can of cologne was stored on a bus accessible to children. .2820(b) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Incident reports were maintained in a notebook and not in the children's file. .0802 (e) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Diapers were stored in torn plastic bags on the floor of the bathroom between Spaces 8 & 9. Two year old children were present in both classrooms. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections were completed for October and November of 2025. .0605(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. An intern director started August 2025 and added her name to the EMC and did not review it with the staff. 10A NCAC 09 .0802(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Twelve staff members did not have have a current Health questionnaire on file. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One staff member started employment on May 5, 2025 and did not complete the required training within the first two week of employment until June 2, 2025. .1101(a)(b) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. A child's permission to transport expired 7/7/24.The child was listed on the morning transportation roster today. .1003(i)(j) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The plan has not been reviewed since November 27, 2024. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. The medical action plan for a child with a chronic allergy expired 8/8/25. The medication listed on the medical action plan was not onsite. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission for a child's nystatin was expired 11/28/25. A child's diaper cream permission expired 8/2/25. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Monday, December 29, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments The following was discussed during today’s visit: - I recommend scheduling playground inspections on the same day as fire and/or emergency drills to ensure they are completed monthly. - Incident reports should be placed in the child’s file. If a child receives medical treatment for an incident the report should be sent to the consultant within 7 calendar days. - Current lesson plans should be posted. I recommend changing out lesson plans every Friday afternoon when closing the classroom. - I recommend storing medication/topical creams in Ziploc bags. Write on the outside of the bag the expiration date of the permission as well as the medication so at a glance staff know when renewals are required. - I recommend providing a copy of feeding schedules for all children under 15 months in classrooms where children may be cared for throughout the day. For example when a child is transitioning from the infant classroom to the young toddler classroom the plans are accessible to both teachers. - Open diaper bags should be discarded and the diapers stored in a container so that plastic is not accessible to children under 2 years of age. - Medical action plans can be completed by the parent or physician. I recommend putting a reminder on administration’s calendars at least two weeks prior to the expiration so that forms are renewed on time. - All medication listed on the medical action plan must be provided by the parent. Emergency medications are required to be stored in the classroom above five feet and unlocked. Antihistamines or fever reducers (OTC) medications must be stored behind lock and key. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0925-088L Visit Date: 10/8/2025 Number Present: 98 Completed Date: 10/8/2025 Age: From 0 To 5 Total Minutes: 65 Time In: 12:35 PM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced follow-up visit was to verify compliance with violations cited during unannounced visits conducted on 9/19/25 and 9/25/25 when nurture and care was cited. Upon arrival I was greeted by Ms. L. Page, Interim Director, and I explained the purpose of the visit. She stated she was in the middle of a nutrition audit and sitting in on a corporate training. She stated Ms. S. Odom, Receptionist, could accompany me on the walk through. I visited ten (10) classrooms where children were present today. Children were observed napping in Spaces 3, 4, 5, 7-11. Preschool children in Space 2 were observed finishing lunch and preparing for rest. Infants were observed playing on the floor and having their diapers changed. School aged children were not onsite. Adequate supervision was observed. Each classroom met staff/child ratio requirements. Teachers provided a nurturing environment in each classroom. I observed staff sitting with children as they tried to sleep as well as providing children who were not ready to sleep with quiet activities. Ms. Page stated she met with and coached the staff member on 9/30/25. Documentation of their discussion was reviewed today. She also stated she had the employee re-take the corporate training titled “Child-Adult Interactions.” Item #902 was verified corrected today. During the walk through I observed multiple door frames and doors with peeling paint. Ms. Odom stated the center had a contractor submit a bid for the work to repaint doors and classrooms but she was not aware of a date for the work to be completed. One (1) violation was cited today regarding the peeling paint on door frames, doors and walls inside classrooms. Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Multiple doors and door frames throughout the building were observed peeling paint and paint was observed bubbling in areas. Classroom walls were observed peeling paint as well. 15A NCAC 18A .2825(a) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, October 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Another unannounced visit will be made in the near future to verify compliance with group size and ratio. - Ensure correct paint is used on metal doors and door frames to prevent peeling. Avoid using tape on walls in the classroom that does not easily come off. Thank you for your time today. Please contact me with questions and concerns at jennifer.stansfield@dhhs.nc.gov or 705-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0925-088L Visit Date: 9/25/2025 Number Present: 127 Completed Date: 9/25/2025 Age: From 0 To 5 Total Minutes: 85 Time In: 01:50 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an unannounced follow up visit. During the self-report visit conducted on 9/19/25, two (2) staff members were not onsite and unavailable to interview by phone. Today’s visit was to complete staff interviews. Upon arrival I was greeted by Ms. L. Page, Interim Director, and I explained the purpose of the visit. Ms. Page stated both teachers were available to interview while children were napping. I interviewed two (2) staff members and was unable to confirm the allegation that a teacher pinched a child on 9/4/25. Each stated they had never pinched a child nor observed another staff member pinch a child. However, an additional incident was reported during interviews regarding another nurture and care incident that occurred since the last visit. It was explained that a teacher observed another teacher in Space 11 roll a child off his cot onto the floor to wake him from nap. The self-report regarding a teacher allegedly pinched a child on 8/4/25 was not confirmed. Limited monitoring was completed during the visit. One (1) repeat violation was cited today. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Since the previous visit conducted on 9/14/25, it was reported that a teacher observed another teacher in Space 11 roll a child off his cot onto the floor to wake him from rest time. Repeat violation. G.S. 110-91(10) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, October 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.stansfield@dhhs.nc.gov. Technical Assistance/General Comments: - Ms. Page stated she enrolled one (1) staff member in Learning Care Groups training titled Child Adult Interactions to be taken by end of day Friday, September 26, 2025. - During staff interviews I discussed appropriate tone, volume and handling of children. I recommended waking up first children who were slow to wake to allow them time to adjust to the end of nap time. I stated children should never be lifted or rolled off of a cot to awaken. I recommended that administration conduct observations of staff on camera as well as in person to ensure proper treatment of children. Another unannounced visit will be conducted in the near future to verify compliance with nurture and care of children. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0925-088L Visit Date: 9/25/2025 Number Present: 127 Completed Date: 9/25/2025 Age: From 0 To 5 Total Minutes: 85 Time In: 01:50 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an unannounced follow up visit. During the self-report visit conducted on 9/19/25, two (2) staff members were not onsite and unavailable to interview by phone. Today’s visit was to complete staff interviews. Upon arrival I was greeted by Ms. L. Page, Interim Director, and I explained the purpose of the visit. Ms. Page stated both teachers were available to interview while children were napping. I interviewed two (2) staff members and was unable to confirm the allegation that a teacher pinched a child on 9/4/25. Each stated they had never pinched a child nor observed another staff member pinch a child. However, an additional incident was reported during interviews regarding another nurture and care incident that occurred since the last visit. It was explained that a teacher observed another teacher in Space 11 roll a child off his cot onto the floor to wake him from nap. The self-report regarding a teacher allegedly pinched a child on 8/4/25 was not confirmed. Limited monitoring was completed during the visit. One (1) repeat violation was cited today. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Since the previous visit conducted on 9/14/25, it was reported that a teacher observed another teacher in Space 11 roll a child off his cot onto the floor to wake him from rest time. Repeat violation. G.S. 110-91(10) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, October 9, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.stansfield@dhhs.nc.gov. Technical Assistance/General Comments: - Ms. Page stated she enrolled one (1) staff member in Learning Care Groups training titled Child Adult Interactions to be taken by end of day Friday, September 26, 2025. - During staff interviews I discussed appropriate tone, volume and handling of children. I recommended waking up first children who were slow to wake to allow them time to adjust to the end of nap time. I stated children should never be lifted or rolled off of a cot to awaken. I recommended that administration conduct observations of staff on camera as well as in person to ensure proper treatment of children. Another unannounced visit will be conducted in the near future to verify compliance with nurture and care of children. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0925-088L Visit Date: 9/19/2025 Number Present: 87 Completed Date: 9/19/2025 Age: From 0 To 4 Total Minutes: 145 Time In: 09:15 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding a self-report incident that occurred on September 4, 2025, specifically related to discipline and staff/child ratio. On September 4, 2025, Ms. Shakita Robinson, Director, emailed DCDEE Intake to report a parent informed her at the end of the day on 9/4/25 that her child was pinched by her teacher. It was reported that the child made the statement after the family returned home from the center. There were no reports of bruising or marks on the child. Additional information was received that the Early Preschool classroom was out of ratio on 8/25/25. Upon arrival I was greeted by Ms. L. Page, Interim Director, and I explained the purpose of the visit. She stated she was aware of the self-report. She also stated that the teacher who allegedly pinched the child was not onsite today. I reviewed head count sheets from 8/25/25 for Early Preschool and observed staff/child ratio met compliance according to staff sign in and out times on the form. A walk through was completed today with Ms. Page and all classrooms met staff/child ratio. The concern that Early Preschool was out of ratio on 8/25/25 was unconfirmed based on reviewed documentation. I interviewed three (3) staff members who worked in the classroom with the teacher who allegedly pinched a child. No one was able to confirm they witnessed the teacher pinching a child however there were concerns regarding the teachers’ tone and volume when speaking to children as well as concerns regarding how she handled children. It was reported that her tone was abrasive and not nurturing and a staff member witnessed her pull children by their wrists to the seated position. The concern that a teacher pinched a child will remain open until a follow-up visit can be made to interview additional staff. Two (2) violations were cited today. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was reported during staff interviews that a they observed a teacher use inappropriate tone and volume when speaking to children. They also reported they witnessed her pull children by their wrists to the seated position. G.S. 110-91(10) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Friday, October 3, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.stansfield@dhhs.nc.gov. Emailed compliance letters must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - Ms. Page and I discussed a plan to coach staff on appropriate tone, volume, and how to handle children when directing them in the classroom. I explained that staff should never pull or push children. I recommend enrolling staff in CCRI, Inc’s Positive Guidance training. I also recommended weekly check-ins with staff the discuss challenges in the classrooms as well as observations from administration during the week. - Ms. Page stated Ms. S. Robinson, former director’s last day was 9/11/25. Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: 0925-088L Visit Date: 9/19/2025 Number Present: 87 Completed Date: 9/19/2025 Age: From 0 To 4 Total Minutes: 145 Time In: 09:15 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding a self-report incident that occurred on September 4, 2025, specifically related to discipline and staff/child ratio. On September 4, 2025, Ms. Shakita Robinson, Director, emailed DCDEE Intake to report a parent informed her at the end of the day on 9/4/25 that her child was pinched by her teacher. It was reported that the child made the statement after the family returned home from the center. There were no reports of bruising or marks on the child. Additional information was received that the Early Preschool classroom was out of ratio on 8/25/25. Upon arrival I was greeted by Ms. L. Page, Interim Director, and I explained the purpose of the visit. She stated she was aware of the self-report. She also stated that the teacher who allegedly pinched the child was not onsite today. I reviewed head count sheets from 8/25/25 for Early Preschool and observed staff/child ratio met compliance according to staff sign in and out times on the form. A walk through was completed today with Ms. Page and all classrooms met staff/child ratio. The concern that Early Preschool was out of ratio on 8/25/25 was unconfirmed based on reviewed documentation. I interviewed three (3) staff members who worked in the classroom with the teacher who allegedly pinched a child. No one was able to confirm they witnessed the teacher pinching a child however there were concerns regarding the teachers’ tone and volume when speaking to children as well as concerns regarding how she handled children. It was reported that her tone was abrasive and not nurturing and a staff member witnessed her pull children by their wrists to the seated position. The concern that a teacher pinched a child will remain open until a follow-up visit can be made to interview additional staff. Two (2) violations were cited today. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was reported during staff interviews that a they observed a teacher use inappropriate tone and volume when speaking to children. They also reported they witnessed her pull children by their wrists to the seated position. G.S. 110-91(10) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Friday, October 3, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to jennifer.stansfield@dhhs.nc.gov. Emailed compliance letters must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: - Ms. Page and I discussed a plan to coach staff on appropriate tone, volume, and how to handle children when directing them in the classroom. I explained that staff should never pull or push children. I recommend enrolling staff in CCRI, Inc’s Positive Guidance training. I also recommended weekly check-ins with staff the discuss challenges in the classrooms as well as observations from administration during the week. - Ms. Page stated Ms. S. Robinson, former director’s last day was 9/11/25. Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0508 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 104 Completed Date: 1/15/2025 Age: From 0 To 5 Total Minutes: 354 Time In: 10:36 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019, and earned 6 points in the staff education component, 4 points in the program component and met the enhanced ratios requirement, and 1 quality point for offering a staff benefits package and having an infrastructure of parent involvement. The facility had an eighteen (18) month compliance history score of 85% prior to today’s visit. The November 2024 Center Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Shakita Robinson, Director and I explained the purpose of my visit. An FYI was sent to me on 1/3/25 regarding an incident report that indicated a toddler was observed favoring his left hand after arriving at the center. I discussed the incident report with Ms. Robinson and an additional staff member. Both stated the child was not observed injured at the center. It was explained that a therapist began working with the child in the classroom approximately 20 minutes after the child arrived. The therapist informed the teacher that the child was not leaning on his left hand to crawl. The teacher observed the same behavior and discussed the concern with his parent. The parent stated she was unaware of an injury at home. The child remained at the center for the entire day and was taken to urgent care that evening where he was diagnosed with a fractured wrist. The child was placed in a splint. The child was observed at the center today and was no longer wearing the splint. Based on the information provided it was determined the child was not injured at the center. The facility completed the incident report and mailed it to me within the required 7 days. Ms. Robinson accompanied me on the walk through. Preschool children were observed preparing to go outside. Children were observed putting on coats and hats. Teachers were observed assisting when needed and encouraging children to try zipping coats by themselves. A child was observed laying down in the cozy center. The teacher asked if he was ok and he stated he did not feel well. The child was taken to the office where it was determined he was not well enough to stay at the center and the parent was called to pick up. Teachers and staff provided a nurturing environment for the child as he waited. One (1) child’s medical action plan and medication permission form in Space 3 were expired. Toddlers were observed preparing for lunch by washing hands and waiting at the table. Teachers sang songs with children as they waited. Children were spoken to with positive and nurturing tones. I observed teachers changing diapers. Diapering procedures were followed as required. I observed a child’s specialty milk from home stored in a glass Starbucks jar labeled “Lactaid milk.” I explained that milk brought from home was required to be in the original container. The milk should be brought the center each Monday in an unopened container and sent home each Friday. Infants were cared for in Spaces 6 and 7. I observed safe sleep checks completed as required. All required items were observed posted. Children were observed eating in high chairs and two (2) infants were observed asleep. Cribs were labeled and linens fit securely on mattresses. The room was orderly and materials were observed in good repair. Three (3) feeding schedules did not have parent signatures. Two (2) sets of bottles were not dated. Teachers were observed providing a nurturing environment. Lunch met nutrition requirements and reflected was listed on the menu. The outdoor learning environments were monitored and met requirements. Transportation requirements were monitored. Two (2) buses were used to transport children and both were observed meeting requirements. Each was well maintained inside and out. Each child transported had emergency identifying information. One (1) child did not have a permission to transport on file for review. Permission to transport were current for all other children, however several children’s permissions did not indicate where the child was being pick up from and the times. All required documents were current and posted. Arrival times were documented as required. Activity plans were current and evidence of the curriculum was observed throughout the building. Four (4) new employee files were reviewed and three (3) veteran employee files were monitored. Each child had a file available for review. A sampling of files was monitored. The EPR plan was reviewed and updated in the Risk Management Portal. The sanitation inspection was completed 10/2/24 and received a “superior” classification. The last fire inspection was completed on 1/31/24. The NC Secretary of State website was reviewed on 1/15/25 and Tutor Time Learning Centers, LLC was listed current-active. Ms. Robinson confirmed the email and phone number listed in Regulatory was correct. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two (2) sets of bottles were not dated. 15A NCAC 18A .2804(d) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Three (3) infant feeding plans were not signed by parents. .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls throughout the building were observed in poor repair. The paint was observed chipped and peeling. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bags of ice melt was stored on the floor in the village accessible to children. .2820(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) employee hired 4/4/24 did not have documentation of receiving 16 hrs of orientation. .1101(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. One (1) child did not have a permission to transport on file for review. Permission to transport were current for all other children, however several children’s permissions did not indicate where the child was being pick up from and the times. .1003(i)(j) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Six (6) children did not have the date of enrollment listed on the discipline policy. One (1) child did not have the date the policy was signed. .1804(b) 1329 Application for enrollment did not include all required information. One (1) child's application did not include all of the required information completed. .0801(a)(1-7) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. A child's medical action plan for a chronic condition was expired in Space 3. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child's medication permission was expired in Space 3. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 9997 A violation was found for which there is no item number. 15A NCAC 18A .2806 (d) (d) Bulk food stored in a refrigerator shall be stored at 45 degrees Fahrenheit or below and stored in the child care center's kitchen or in an approved food preparation area equipped with a full-size refrigerator. Specialty bulk milk that is sent from home for consumption by a child while at the child care center may be stored as set forth in this Paragraph when the child's parent or guardian provides written permission and the specialty bulk milk is sent to the child care center at the beginning of each week unopened, labeled with the date received by the child care center, and labeled with the name of the child to whom the bulk specialty milk belongs. Any remaining bulk specialty milk shall be sent home at the end of the week with the child to whom the bulk specialty milk belongs. A child’s specialty milk from home was stored in a glass Starbucks jar labeled “Lactaid milk" in Space 5. Corrective Action: Violations must be corrected immediately. The child care provider is expected to maintain all applicable child care requirements at all times. The provider will send me a compliance letter that includes the violation item number and an explanation of how each of today’s violations were corrected. Corrections must be received by me on or before Wednesday, January 29, 2025 to the email address listed below or the provider may mail corrections to me at P.O. Box 1967, Huntersville, NC 28078 understanding the letter of compliance should be delivered not submitted by the due date. Another visit will be made in the near future to verify compliance with violations. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance/General Comments: 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS All centers shall have a current schedule and activity plan for each group of children posted for reference by parents and by caregivers. The schedule and activity plan may be combined in a single document. The facility should post an activity plan on the parent board outside the classrooms as well as inside the classroom for reference. Some classrooms only posted on the parent board and a copy was stored on the iPad. Ms. Robinson and I discussed posting in both places per the rule. Star Rated License Reassessment Update: SB 425 extended hold harmless until the new Quality Rating Improvement System (QRIS) is revised and implemented. Facilities are not required to proceed with the rated license assessment at this time unless they voluntarily choose to proceed. – QRIS update: Get ready for the 3s Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third edition. Information regarding the transition can be found by visiting https://ncrlap.org/Resources/pages/get-ready-for-3s. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://ncrlap.org/. for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization, for more information regarding QRIS Modernization Plan (QRIS Reform). The DCDEE understands that you may have questions as you consider this information. Questions about QRIS Modernization (Reform) may be sent to DCDEE_QRIS@dhhs.nc.gov. In an effort to provide consistent and accurate answers to all individuals, DCDEE will be collecting the questions and preparing a FAQ that will be shared as work is continued. CBC Provider Portal/Technical Assistance & Notification to the Division of New Hires: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Rule changes effective November 2024 Training Modules Available in DCDEE Moodle The Division of Child Development and Early Education (DCDEE) is excited to share information about the November 2024 child care rule changes. The Child Care Commission adopted changes to child care rule .0713 Staff/Child Ratios for Centers. Consultants will assist as you begin to review and implement the changes, but please note some of the changes may or may not impact your facility. The major change is related to the staff/child ratios for centers located in a residence. You can access a summary of the changes, but for specific details regarding these changes please ensure you are using the updated November 1, 2024 rule book and view information in the DCDEE Moodle. You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/15/2025 Number Present: 104 Completed Date: 1/15/2025 Age: From 0 To 5 Total Minutes: 354 Time In: 10:36 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019, and earned 6 points in the staff education component, 4 points in the program component and met the enhanced ratios requirement, and 1 quality point for offering a staff benefits package and having an infrastructure of parent involvement. The facility had an eighteen (18) month compliance history score of 85% prior to today’s visit. The November 2024 Center Item Number Listing and the March 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Shakita Robinson, Director and I explained the purpose of my visit. An FYI was sent to me on 1/3/25 regarding an incident report that indicated a toddler was observed favoring his left hand after arriving at the center. I discussed the incident report with Ms. Robinson and an additional staff member. Both stated the child was not observed injured at the center. It was explained that a therapist began working with the child in the classroom approximately 20 minutes after the child arrived. The therapist informed the teacher that the child was not leaning on his left hand to crawl. The teacher observed the same behavior and discussed the concern with his parent. The parent stated she was unaware of an injury at home. The child remained at the center for the entire day and was taken to urgent care that evening where he was diagnosed with a fractured wrist. The child was placed in a splint. The child was observed at the center today and was no longer wearing the splint. Based on the information provided it was determined the child was not injured at the center. The facility completed the incident report and mailed it to me within the required 7 days. Ms. Robinson accompanied me on the walk through. Preschool children were observed preparing to go outside. Children were observed putting on coats and hats. Teachers were observed assisting when needed and encouraging children to try zipping coats by themselves. A child was observed laying down in the cozy center. The teacher asked if he was ok and he stated he did not feel well. The child was taken to the office where it was determined he was not well enough to stay at the center and the parent was called to pick up. Teachers and staff provided a nurturing environment for the child as he waited. One (1) child’s medical action plan and medication permission form in Space 3 were expired. Toddlers were observed preparing for lunch by washing hands and waiting at the table. Teachers sang songs with children as they waited. Children were spoken to with positive and nurturing tones. I observed teachers changing diapers. Diapering procedures were followed as required. I observed a child’s specialty milk from home stored in a glass Starbucks jar labeled “Lactaid milk.” I explained that milk brought from home was required to be in the original container. The milk should be brought the center each Monday in an unopened container and sent home each Friday. Infants were cared for in Spaces 6 and 7. I observed safe sleep checks completed as required. All required items were observed posted. Children were observed eating in high chairs and two (2) infants were observed asleep. Cribs were labeled and linens fit securely on mattresses. The room was orderly and materials were observed in good repair. Three (3) feeding schedules did not have parent signatures. Two (2) sets of bottles were not dated. Teachers were observed providing a nurturing environment. Lunch met nutrition requirements and reflected was listed on the menu. The outdoor learning environments were monitored and met requirements. Transportation requirements were monitored. Two (2) buses were used to transport children and both were observed meeting requirements. Each was well maintained inside and out. Each child transported had emergency identifying information. One (1) child did not have a permission to transport on file for review. Permission to transport were current for all other children, however several children’s permissions did not indicate where the child was being pick up from and the times. All required documents were current and posted. Arrival times were documented as required. Activity plans were current and evidence of the curriculum was observed throughout the building. Four (4) new employee files were reviewed and three (3) veteran employee files were monitored. Each child had a file available for review. A sampling of files was monitored. The EPR plan was reviewed and updated in the Risk Management Portal. The sanitation inspection was completed 10/2/24 and received a “superior” classification. The last fire inspection was completed on 1/31/24. The NC Secretary of State website was reviewed on 1/15/25 and Tutor Time Learning Centers, LLC was listed current-active. Ms. Robinson confirmed the email and phone number listed in Regulatory was correct. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two (2) sets of bottles were not dated. 15A NCAC 18A .2804(d) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Three (3) infant feeding plans were not signed by parents. .0902(a) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls throughout the building were observed in poor repair. The paint was observed chipped and peeling. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bags of ice melt was stored on the floor in the village accessible to children. .2820(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) employee hired 4/4/24 did not have documentation of receiving 16 hrs of orientation. .1101(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. One (1) child did not have a permission to transport on file for review. Permission to transport were current for all other children, however several children’s permissions did not indicate where the child was being pick up from and the times. .1003(i)(j) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Six (6) children did not have the date of enrollment listed on the discipline policy. One (1) child did not have the date the policy was signed. .1804(b) 1329 Application for enrollment did not include all required information. One (1) child's application did not include all of the required information completed. .0801(a)(1-7) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. A child's medical action plan for a chronic condition was expired in Space 3. .0801(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child's medication permission was expired in Space 3. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 9997 A violation was found for which there is no item number. 15A NCAC 18A .2806 (d) (d) Bulk food stored in a refrigerator shall be stored at 45 degrees Fahrenheit or below and stored in the child care center's kitchen or in an approved food preparation area equipped with a full-size refrigerator. Specialty bulk milk that is sent from home for consumption by a child while at the child care center may be stored as set forth in this Paragraph when the child's parent or guardian provides written permission and the specialty bulk milk is sent to the child care center at the beginning of each week unopened, labeled with the date received by the child care center, and labeled with the name of the child to whom the bulk specialty milk belongs. Any remaining bulk specialty milk shall be sent home at the end of the week with the child to whom the bulk specialty milk belongs. A child’s specialty milk from home was stored in a glass Starbucks jar labeled “Lactaid milk" in Space 5. Corrective Action: Violations must be corrected immediately. The child care provider is expected to maintain all applicable child care requirements at all times. The provider will send me a compliance letter that includes the violation item number and an explanation of how each of today’s violations were corrected. Corrections must be received by me on or before Wednesday, January 29, 2025 to the email address listed below or the provider may mail corrections to me at P.O. Box 1967, Huntersville, NC 28078 understanding the letter of compliance should be delivered not submitted by the due date. Another visit will be made in the near future to verify compliance with violations. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance/General Comments: 10A NCAC 09 .0508 ACTIVITY SCHEDULES AND PLANS All centers shall have a current schedule and activity plan for each group of children posted for reference by parents and by caregivers. The schedule and activity plan may be combined in a single document. The facility should post an activity plan on the parent board outside the classrooms as well as inside the classroom for reference. Some classrooms only posted on the parent board and a copy was stored on the iPad. Ms. Robinson and I discussed posting in both places per the rule. Star Rated License Reassessment Update: SB 425 extended hold harmless until the new Quality Rating Improvement System (QRIS) is revised and implemented. Facilities are not required to proceed with the rated license assessment at this time unless they voluntarily choose to proceed. – QRIS update: Get ready for the 3s Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third edition. Information regarding the transition can be found by visiting https://ncrlap.org/Resources/pages/get-ready-for-3s. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://ncrlap.org/. for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization, for more information regarding QRIS Modernization Plan (QRIS Reform). The DCDEE understands that you may have questions as you consider this information. Questions about QRIS Modernization (Reform) may be sent to DCDEE_QRIS@dhhs.nc.gov. In an effort to provide consistent and accurate answers to all individuals, DCDEE will be collecting the questions and preparing a FAQ that will be shared as work is continued. CBC Provider Portal/Technical Assistance & Notification to the Division of New Hires: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Rule changes effective November 2024 Training Modules Available in DCDEE Moodle The Division of Child Development and Early Education (DCDEE) is excited to share information about the November 2024 child care rule changes. The Child Care Commission adopted changes to child care rule .0713 Staff/Child Ratios for Centers. Consultants will assist as you begin to review and implement the changes, but please note some of the changes may or may not impact your facility. The major change is related to the staff/child ratios for centers located in a residence. You can access a summary of the changes, but for specific details regarding these changes please ensure you are using the updated November 1, 2024 rule book and view information in the DCDEE Moodle. You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/22/2024 Number Present: 101 Completed Date: 5/22/2024 Age: From 0 To 5 Total Minutes: 200 Time In: 10:10 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility currently operated with a Four Star Rated License issued November 8, 2019 and earned 6 points in the staff education component, 4 points in the program component meeting enhanced ratio requirements, and 1 point in the quality component for having approved enhanced policies, a staff benefits package, and an infrastructure of parent involvement. The facility had an eighteen-month compliance history of 86% prior to today’s visit. The following was monitored using the March 2024 Master Center Item Number Listing: supervision, staff/child ratios, CBC qualification, CPR, First Aid, special training, ITS-SIDS, emergency medical care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate/approved space, program records, posted license, and permit restrictions. Upon arrival I was greeted by Ms. Latasha Page, Administrative Assistant, and I explained the purpose of the visit. Ms. Shakita Robinson, Director, was onsite but in a corporate meeting. Ms. Page accompanied me on the walk through. All classrooms were visited and adequate supervision was observed meeting requirements. In Space 1 I observed preschool aged children participating in a large group music activity. Teachers were observed engaged with children. I observed a cabinet unlocked and bottle of lavender room spray with multiple warnings stored inside. The cabinet was locked during the visit. I also observed a covered water table that was filled with water and toys including a doll were floating inside. The water smelled and appeared dirty. I explained the table should be emptied, cleaned with soapy water, sanitized, and left to air dry without the lid. In the hallway outside of the kitchen, I observed the kitchen storage closet unlocked. Inside there was a gallon of paint. The paint was removed and stored in a locked closet. Vents were observed dirty and paint was observed peeling on several doors throughout the building. Toddlers in Space 4 were observed participating in a large group “tea party” at the table. Teachers provided tea cups, “biscuits”, and plates. Children were allowed to play freely throughout the room if they did not want to participate in the tea party. Ceiling tiles were observed water stained in the kitchen area between Spaces 4 & 5. I observed the playgrounds free of standing water. It was recommended to backfill the area next to the side walk with dirt and add mulch on the toddler playground to prevent children from tripping on the sidewalk. Two year old children in Spaces 8 & 9 were observed on the playground. Both groups entered the building in Space 8. A half wall separated Space 8 and 9. One (1) teacher was observed in Space 9 with one (1) child present. Teachers from Space 8 sent eleven (11) children through the half door into Space 9. The second teacher from Space 9 was still on the playground. Twelve (12) two year olds were present in Space 9 with one (1) teacher. It was recommended for Space 9 to use the separate exterior door when going outside and entering from the playground to avoid being out of ratio. I reminded teachers that the half wall separated the classrooms even though staff could see children in both rooms. I observed a storage container filled with liquid and labeled with a child’s name in the kitchen area between Spaces 8 & 9. The teacher stated it was specialty milk provided by the parent for the child for the week. I explained that milk provided by parents must be kept in the original container and brought to the center unopened on Monday and discarded at the end of the week. The milk substitute could be sent home on Friday, however a new original container should be brought back on Monday. Staff were engaged with children during the visit. Children were observed transitioning to outdoor play, participating in large group activities, and free play. I recommended auditing books in all classrooms to ensure they were kept in good repair. Infants were observed awake and playing on the floor and using walking toys. I discussed safe sleep documentation with all infant teachers. It was explained to document the infant was laid down on their back even if they turned immediately on their side or tummy and at the first sleep check document side or tummy. It was reported there was no emergency medication onsite. I observed storage inside a bathroom in the community room. I explained that materials should be removed or the bathroom should be made into a closet by removing the toilet. I reviewed ten (10) new staff files. One (1) employee hired as the school age teacher did not have BSAC training within 90 days of employment. The training was due 5/12/24. One (1) employee hired 5/20/24 did not have a medical report on file for review. Fire drills and shelter-in-place/lockdown drills were documented and completed as required. Playground inspections were conducted and documented as required. Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Ceiling tiles were observed water stained in Space 3 and Space 4. The classroom door to Space 1 was observed with peeling paint. The air vents in the hallway and in Space 3 were observed with dirt build up. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1 I observed a cabinet unlocked and bottle of lavender room spray with multiple warnings stored inside. I observed the kitchen storage closet in the hallway unlocked with a gallon of paint stored inside. .2820(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A teacher who began employment on 5/20/24 did not have a medical report on file for review. 10A NCAC 09 .0701(a) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. BSAC training was due 5/12/24 for the school age teacher. .2510(c) 1756 Enhanced staff/child ratios and group sizes were not met. Twelve (12) two year olds were present in Space 9 with one (1) teacher. The second teacher was observed entering Space 8 from the playground. Space 8 & 9 were separated by a half wall. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2832 (b) Sand toys, water tables, and other unfiltered items that can collect standing water in the outdoor learning environment shall be emptied and stored to prevent the collection of standing water. A covered water table in Space 1 filled with water and toys including a doll were floating inside. The water smelled and appeared dirty. 9996 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2817 Storage in toilet rooms shall be limited to toileting and diapering supplies. I observed bulk storage inside a bathroom in the community room. 9997 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2806 Specialty bulk milk that is sent from home for consumption by a child while at the child care center may be stored as set forth in this Paragraph when the child's parent or guardian provides written permission and the specialty bulk milk is sent to the child care center at the beginning of each week unopened, labeled with the date received by the child care center, and labeled with the name of the child to whom the bulk specialty milk belongs. Any remaining bulk specialty milk shall be sent home at the end of the week with the child to whom the bulk specialty milk belongs. I observed a storage container filled with liquid and labeled with a child’s name in the refrigerator in the kitchen area between Spaces 8 & 9. The teacher stated it was specialty milk provided by the parent for the child for the week. Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, June 5, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 Jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. A follow-up visit will be made in the near future to confirm compliance with staff/child ratio. Technical Assistance/General Comments: - The outdoor learning environments had trees lining the perimeter of the play areas. I recommended considering planting trees in free spaces within the playground for shade. I also discussed creating garden areas for fruits and vegetables as well as flower gardens. - When documenting orientation, ensure the hours documented add up to the required amount. Additionally, make sure the hours documented are accurate to the amount of time spent on each topic. - When children are transitioned to other classrooms, the time the child departed should be documented on the head count sheet. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2818 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/22/2024 Number Present: 101 Completed Date: 5/22/2024 Age: From 0 To 5 Total Minutes: 200 Time In: 10:10 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility currently operated with a Four Star Rated License issued November 8, 2019 and earned 6 points in the staff education component, 4 points in the program component meeting enhanced ratio requirements, and 1 point in the quality component for having approved enhanced policies, a staff benefits package, and an infrastructure of parent involvement. The facility had an eighteen-month compliance history of 86% prior to today’s visit. The following was monitored using the March 2024 Master Center Item Number Listing: supervision, staff/child ratios, CBC qualification, CPR, First Aid, special training, ITS-SIDS, emergency medical care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate/approved space, program records, posted license, and permit restrictions. Upon arrival I was greeted by Ms. Latasha Page, Administrative Assistant, and I explained the purpose of the visit. Ms. Shakita Robinson, Director, was onsite but in a corporate meeting. Ms. Page accompanied me on the walk through. All classrooms were visited and adequate supervision was observed meeting requirements. In Space 1 I observed preschool aged children participating in a large group music activity. Teachers were observed engaged with children. I observed a cabinet unlocked and bottle of lavender room spray with multiple warnings stored inside. The cabinet was locked during the visit. I also observed a covered water table that was filled with water and toys including a doll were floating inside. The water smelled and appeared dirty. I explained the table should be emptied, cleaned with soapy water, sanitized, and left to air dry without the lid. In the hallway outside of the kitchen, I observed the kitchen storage closet unlocked. Inside there was a gallon of paint. The paint was removed and stored in a locked closet. Vents were observed dirty and paint was observed peeling on several doors throughout the building. Toddlers in Space 4 were observed participating in a large group “tea party” at the table. Teachers provided tea cups, “biscuits”, and plates. Children were allowed to play freely throughout the room if they did not want to participate in the tea party. Ceiling tiles were observed water stained in the kitchen area between Spaces 4 & 5. I observed the playgrounds free of standing water. It was recommended to backfill the area next to the side walk with dirt and add mulch on the toddler playground to prevent children from tripping on the sidewalk. Two year old children in Spaces 8 & 9 were observed on the playground. Both groups entered the building in Space 8. A half wall separated Space 8 and 9. One (1) teacher was observed in Space 9 with one (1) child present. Teachers from Space 8 sent eleven (11) children through the half door into Space 9. The second teacher from Space 9 was still on the playground. Twelve (12) two year olds were present in Space 9 with one (1) teacher. It was recommended for Space 9 to use the separate exterior door when going outside and entering from the playground to avoid being out of ratio. I reminded teachers that the half wall separated the classrooms even though staff could see children in both rooms. I observed a storage container filled with liquid and labeled with a child’s name in the kitchen area between Spaces 8 & 9. The teacher stated it was specialty milk provided by the parent for the child for the week. I explained that milk provided by parents must be kept in the original container and brought to the center unopened on Monday and discarded at the end of the week. The milk substitute could be sent home on Friday, however a new original container should be brought back on Monday. Staff were engaged with children during the visit. Children were observed transitioning to outdoor play, participating in large group activities, and free play. I recommended auditing books in all classrooms to ensure they were kept in good repair. Infants were observed awake and playing on the floor and using walking toys. I discussed safe sleep documentation with all infant teachers. It was explained to document the infant was laid down on their back even if they turned immediately on their side or tummy and at the first sleep check document side or tummy. It was reported there was no emergency medication onsite. I observed storage inside a bathroom in the community room. I explained that materials should be removed or the bathroom should be made into a closet by removing the toilet. I reviewed ten (10) new staff files. One (1) employee hired as the school age teacher did not have BSAC training within 90 days of employment. The training was due 5/12/24. One (1) employee hired 5/20/24 did not have a medical report on file for review. Fire drills and shelter-in-place/lockdown drills were documented and completed as required. Playground inspections were conducted and documented as required. Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Ceiling tiles were observed water stained in Space 3 and Space 4. The classroom door to Space 1 was observed with peeling paint. The air vents in the hallway and in Space 3 were observed with dirt build up. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1 I observed a cabinet unlocked and bottle of lavender room spray with multiple warnings stored inside. I observed the kitchen storage closet in the hallway unlocked with a gallon of paint stored inside. .2820(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A teacher who began employment on 5/20/24 did not have a medical report on file for review. 10A NCAC 09 .0701(a) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. BSAC training was due 5/12/24 for the school age teacher. .2510(c) 1756 Enhanced staff/child ratios and group sizes were not met. Twelve (12) two year olds were present in Space 9 with one (1) teacher. The second teacher was observed entering Space 8 from the playground. Space 8 & 9 were separated by a half wall. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2832 (b) Sand toys, water tables, and other unfiltered items that can collect standing water in the outdoor learning environment shall be emptied and stored to prevent the collection of standing water. A covered water table in Space 1 filled with water and toys including a doll were floating inside. The water smelled and appeared dirty. 9996 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2817 Storage in toilet rooms shall be limited to toileting and diapering supplies. I observed bulk storage inside a bathroom in the community room. 9997 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2806 Specialty bulk milk that is sent from home for consumption by a child while at the child care center may be stored as set forth in this Paragraph when the child's parent or guardian provides written permission and the specialty bulk milk is sent to the child care center at the beginning of each week unopened, labeled with the date received by the child care center, and labeled with the name of the child to whom the bulk specialty milk belongs. Any remaining bulk specialty milk shall be sent home at the end of the week with the child to whom the bulk specialty milk belongs. I observed a storage container filled with liquid and labeled with a child’s name in the refrigerator in the kitchen area between Spaces 8 & 9. The teacher stated it was specialty milk provided by the parent for the child for the week. Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, June 5, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 Jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. A follow-up visit will be made in the near future to confirm compliance with staff/child ratio. Technical Assistance/General Comments: - The outdoor learning environments had trees lining the perimeter of the play areas. I recommended considering planting trees in free spaces within the playground for shade. I also discussed creating garden areas for fruits and vegetables as well as flower gardens. - When documenting orientation, ensure the hours documented add up to the required amount. Additionally, make sure the hours documented are accurate to the amount of time spent on each topic. - When children are transitioned to other classrooms, the time the child departed should be documented on the head count sheet. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 5/22/2024 Number Present: 101 Completed Date: 5/22/2024 Age: From 0 To 5 Total Minutes: 200 Time In: 10:10 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility currently operated with a Four Star Rated License issued November 8, 2019 and earned 6 points in the staff education component, 4 points in the program component meeting enhanced ratio requirements, and 1 point in the quality component for having approved enhanced policies, a staff benefits package, and an infrastructure of parent involvement. The facility had an eighteen-month compliance history of 86% prior to today’s visit. The following was monitored using the March 2024 Master Center Item Number Listing: supervision, staff/child ratios, CBC qualification, CPR, First Aid, special training, ITS-SIDS, emergency medical care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate/approved space, program records, posted license, and permit restrictions. Upon arrival I was greeted by Ms. Latasha Page, Administrative Assistant, and I explained the purpose of the visit. Ms. Shakita Robinson, Director, was onsite but in a corporate meeting. Ms. Page accompanied me on the walk through. All classrooms were visited and adequate supervision was observed meeting requirements. In Space 1 I observed preschool aged children participating in a large group music activity. Teachers were observed engaged with children. I observed a cabinet unlocked and bottle of lavender room spray with multiple warnings stored inside. The cabinet was locked during the visit. I also observed a covered water table that was filled with water and toys including a doll were floating inside. The water smelled and appeared dirty. I explained the table should be emptied, cleaned with soapy water, sanitized, and left to air dry without the lid. In the hallway outside of the kitchen, I observed the kitchen storage closet unlocked. Inside there was a gallon of paint. The paint was removed and stored in a locked closet. Vents were observed dirty and paint was observed peeling on several doors throughout the building. Toddlers in Space 4 were observed participating in a large group “tea party” at the table. Teachers provided tea cups, “biscuits”, and plates. Children were allowed to play freely throughout the room if they did not want to participate in the tea party. Ceiling tiles were observed water stained in the kitchen area between Spaces 4 & 5. I observed the playgrounds free of standing water. It was recommended to backfill the area next to the side walk with dirt and add mulch on the toddler playground to prevent children from tripping on the sidewalk. Two year old children in Spaces 8 & 9 were observed on the playground. Both groups entered the building in Space 8. A half wall separated Space 8 and 9. One (1) teacher was observed in Space 9 with one (1) child present. Teachers from Space 8 sent eleven (11) children through the half door into Space 9. The second teacher from Space 9 was still on the playground. Twelve (12) two year olds were present in Space 9 with one (1) teacher. It was recommended for Space 9 to use the separate exterior door when going outside and entering from the playground to avoid being out of ratio. I reminded teachers that the half wall separated the classrooms even though staff could see children in both rooms. I observed a storage container filled with liquid and labeled with a child’s name in the kitchen area between Spaces 8 & 9. The teacher stated it was specialty milk provided by the parent for the child for the week. I explained that milk provided by parents must be kept in the original container and brought to the center unopened on Monday and discarded at the end of the week. The milk substitute could be sent home on Friday, however a new original container should be brought back on Monday. Staff were engaged with children during the visit. Children were observed transitioning to outdoor play, participating in large group activities, and free play. I recommended auditing books in all classrooms to ensure they were kept in good repair. Infants were observed awake and playing on the floor and using walking toys. I discussed safe sleep documentation with all infant teachers. It was explained to document the infant was laid down on their back even if they turned immediately on their side or tummy and at the first sleep check document side or tummy. It was reported there was no emergency medication onsite. I observed storage inside a bathroom in the community room. I explained that materials should be removed or the bathroom should be made into a closet by removing the toilet. I reviewed ten (10) new staff files. One (1) employee hired as the school age teacher did not have BSAC training within 90 days of employment. The training was due 5/12/24. One (1) employee hired 5/20/24 did not have a medical report on file for review. Fire drills and shelter-in-place/lockdown drills were documented and completed as required. Playground inspections were conducted and documented as required. Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Ceiling tiles were observed water stained in Space 3 and Space 4. The classroom door to Space 1 was observed with peeling paint. The air vents in the hallway and in Space 3 were observed with dirt build up. 15A NCAC 18A .2825(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1 I observed a cabinet unlocked and bottle of lavender room spray with multiple warnings stored inside. I observed the kitchen storage closet in the hallway unlocked with a gallon of paint stored inside. .2820(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A teacher who began employment on 5/20/24 did not have a medical report on file for review. 10A NCAC 09 .0701(a) 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. BSAC training was due 5/12/24 for the school age teacher. .2510(c) 1756 Enhanced staff/child ratios and group sizes were not met. Twelve (12) two year olds were present in Space 9 with one (1) teacher. The second teacher was observed entering Space 8 from the playground. Space 8 & 9 were separated by a half wall. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2832 (b) Sand toys, water tables, and other unfiltered items that can collect standing water in the outdoor learning environment shall be emptied and stored to prevent the collection of standing water. A covered water table in Space 1 filled with water and toys including a doll were floating inside. The water smelled and appeared dirty. 9996 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2817 Storage in toilet rooms shall be limited to toileting and diapering supplies. I observed bulk storage inside a bathroom in the community room. 9997 A violation was found for which there is no item number. Sanitation Rule 15A NCAC 18A .2806 Specialty bulk milk that is sent from home for consumption by a child while at the child care center may be stored as set forth in this Paragraph when the child's parent or guardian provides written permission and the specialty bulk milk is sent to the child care center at the beginning of each week unopened, labeled with the date received by the child care center, and labeled with the name of the child to whom the bulk specialty milk belongs. Any remaining bulk specialty milk shall be sent home at the end of the week with the child to whom the bulk specialty milk belongs. I observed a storage container filled with liquid and labeled with a child’s name in the refrigerator in the kitchen area between Spaces 8 & 9. The teacher stated it was specialty milk provided by the parent for the child for the week. Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, June 5, 2024 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 Jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. A follow-up visit will be made in the near future to confirm compliance with staff/child ratio. Technical Assistance/General Comments: - The outdoor learning environments had trees lining the perimeter of the play areas. I recommended considering planting trees in free spaces within the playground for shade. I also discussed creating garden areas for fruits and vegetables as well as flower gardens. - When documenting orientation, ensure the hours documented add up to the required amount. Additionally, make sure the hours documented are accurate to the amount of time spent on each topic. - When children are transitioned to other classrooms, the time the child departed should be documented on the head count sheet. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/24/2024 Number Present: 100 Completed Date: 1/24/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to conduct a full annual compliance visit. A full walk through ot the facility was conducted and Ms. Shakita Robinson, Director, accompanied me on the walkthrough. All classroom, playgrounds, and transportation requirements were monitored. Children and staff files were reviewed by Ms. Mara Brinton, Child Care Consultant. During the visit DCDEE Regulatory was unavailable and a handwritten visit summary was left with Ms. Robinson. A full visit summary was entered and emailed after the visit. Fourteen (14) violations were observed and reviewed with Ms. Robinson. Violations included the following: medication prescription not attached, medication permission, ceiling and walls in poor repair, broken and dirty equipment, emergency care authorization, no medical action plan, child medical report past 30 days, annual off-premise permission, drainage on the playground, vehicle hazard related to a tire, permission to transport, cots not labeled, employee first aid training, and employee CPR training. The handwritten visit summary was signed by Ms. Robinson, Ms. Brinton and myself. The following was documented in the office: The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019, and earned 6 points in the staff education component, 4 points in the program component and met the enhanced ratios requirement, and 1 quality point for offering a staff benefits package and having an infrastructure of parent involvement. The facility had an eighteen (18) month compliance history score of 89% prior to today’s visit. The August 2023 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Mara Brinton, Child Care Consultant, accompanied me today. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director. I introduced myself and explained the purpose of my visit. Ms. Shakita Robinson, Director, met me in the lobby and accompanied me on the walkthrough. Ms. Brinton monitored program records, children’s records, and staff files. In Space 1 for preschool aged children I observed children participating in free choice activities that included the sensory table, blocks, writing center, and manipulatives. Loud music was being played. Ms. Robinson requested the music be turned down. We discussed music being purposeful and not constant. Cots were not labeled and there was no posted cot chart. I observed a bucket in the classroom sink with what looked like milk and also pineapple pieces in the sink. Ms. Robinson stated children dumped leftover milk into the bucket to be discarded in the kitchen sink. The teacher stated it was the handwashing sink and I asked how she prepared the sink for a change of usage. She stated she cleaned with soapy water and sprayed it with sanitizer. We discussed that disinfectant should be used for change of use to lavatories and sinks. The front of the cabinet underneath the sink was observed with food and drink spillage. Behind the sink I observed caulk that appeared dirty and black. It was not clear if the black was mold or mildew. The caulk should be replaced, and the area cleaned before reapplying. Ms. Robinson cleaned the cabinet during the visit. Rice was used in the sensory table and I observed large amounts of rice on the floor surrounding the table. Children were observed slipping on the rice. It was recommended that a pad or mat be placed under the table to prevent children from slipping. Children were reminded to wash their hands after playing in the sensory table. The teacher turned the music back on and played a clean up song. Screen time logs were monitored in Space 2 as two (2) children were observed using iPads. Time was documented and logs were maintained as required. Caulk was observed dirty and black behind the sink in this space as well. No children were present in Space 3 for school aged children. I observed red contact paper covering the counter beside the sink. It was explained that the contact paper was covering scratches and disrepair on the counter. The contact paper was peeling near the sink and underneath the counter. Contact paper should be removed as dirt and water could accumulate under the tape. The air ducts in the ceiling were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. All ducts and vents should be cleaned. Toddlers were cared for in Spaces 4 and 5. Teachers were observed diapering children and being attentive to children’s needs by sitting on the floor and engaging in play and talking to children. Teachers were also observed getting the classrooms ready for lunch. I monitored diaper cream and topical ointment permissions. One (1) child’s prescription Nystatin in Space 4 did not have the prescription attached and there was no permission for the cream. A permission for diaper cream did not have a name listed. Cots were not labeled and a cot chart was not posted in Space 4 and 5. In Space 5 feeding schedules were posted next to the door. I explained that schedules should be posted where food is prepared and prepped. Each child 15 months and under had a feeding plan. One (1) child’s permission for topical cream in Space 5 was incomplete. Infants were cared for in Spaces 6 and 7. I observed safe sleep checks completed as required. All required items were observed posted. Children were observed eating in high chairs and one (1) infant was observed asleep. Cribs were labeled and linens fit securely on mattresses. The room was orderly and materials were observed in good repair. Diaper creams were stored appropriately, and permissions were completed as required and current. Teachers were observed providing a nurturing environment. Children in Spaces 8 and 9 were observed eating lunch at tables. Teachers were sitting at or near the tables with children. Lunch met nutrition requirements. Teachers were actively engaged with children. Ms. Robinson and I discussed switching the cozy area and housekeeping center in Space 9 to keep the cozy area away from the classroom door. Children in Space 10 were observed cleaning up lunch and participating in personal care routines. I observed teachers direct children to get their sheets and blankets out of their cubbies and to stand where their cots would be placed. Children dragged their linens on the floor and played with linens while teachers got cots. It was recommended that while children ate one teacher set out cots for rest time so that once children finished eating they could get their linens and go directly to their cots. Children in Space 11 were observed on their cots preparing for rest. It was reported that there were no children that required emergency medication. I monitored the outdoor learning environment alone due to the inclement weather. I observed a large puddle on the infant/toddler playground. The gutter system was missing on the section of building above where the water was pooling. It was noted during the last annual compliance visit the concern of a tripping hazard where water washed away soil on the toddler playground. It appeared that the drainage issue was not addressed and should be to prevent injury and pooling of water. Transportation requirements were monitored. The tire tread on the front passenger side of Bus KD152 was observed less than 2/32 of an inch. The other three (3) tires had tread that met requirements. The bus interior was clean and in good repair. It had current insurance and a current inspection. I reviewed the transportation notebook. Each child had emergency identifying information that included a picture. Emergency medical care information and parent signatures were missing from emergency information and permission to transport were not renewed for several children. The DCDEE permission to transport form was reviewed with Ms. Robinson. All required documents were current and posted. Arrival times were documented as required. Activity plans were current and evidence of the curriculum was observed throughout the building. The posted menu reflected what was served. Eleven (11) new employee files were reviewed and two (2) veteran employee files were monitored. Each child had a file available for review. Fourteen (14) files were monitored. The EPR plan was reviewed and updated in the Risk Management Portal. The sanitation inspection was completed 12/21/23 and received an “Approved” classification. The last fire inspection was completed on 2/1/23. The NC Secretary of State website was reviewed on 1/24/24 and Tutor Time Learning Centers, LLC was listed current-active. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not labeled in Spaces 1, 4, and 5. A cot chart was not posted in the classroom to identify individual sleeping surfaces. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceiling tiles in Spaces 2, 4, and 5 were observed wet and stained. Walls were observed with chipped paint throughout the building. The air ducts in the ceiling in Space 3 were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The caulk behind sinks and counters was peeling and observed with mold and mildew. Counters were covered with contact paper to cover dents/scratches. The contact paper was observed peeling. .0601(c) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. There was a large puddle on the toddler playground where water from the playground and building collected. The gutter system was not attached to the building to prevent rain run-off collecting on the playground. 15A NCAC 18A .2832(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of Nystatin in Space 4 did not have the prescription attached to the tube. .0803(2)(a) 847 Parent's medication authorization did not include required information. Permissions for diaper ointments in Spaces 4 and 5 were not fully completed. The name of the diaper creams were not completed for two (2) children and one (1) child's permission did not indicate how much and how often to apply cream. 10A NCAC 09 .0803(4)(6-9) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee did not have First Aid training appropriate the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee did not have CPR training appropriate the age of children in care. .1102(d) 1123 All vehicles used to transport children were not free of hazards. The tire tread was less than 2/32 of an inch on the front passenger side of Bus #KD152. 10A NCAC 09 .1002(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport was not completed as required and not current. .1003(i)(j) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical care (EMC) information was not completed on multiple children's applications in the file and in the transpiration notebook. Some EMC information was not updated annually. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child was enrolled 3/12/23 and the health assessment was dated 11/6/23. GS110-91(1) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off -premise permissions were not updated annually. .1005(b)(4) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One (1) child's application and medical report stated a food allergy. A medical action plan was not completed and attached to the application. .0801(b) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 7, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Star Rated License Reassessment: The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. I will reach out to you prior to the beginning of the preparation year of your assigned cohort and will provide guidance to assist you as you begin the process. Technical Assistance/General Comments: - It was recommended to audit books throughout the building to ensure good repair, paying close attention in the toddler and young preschool classrooms. - It was recommended to have new staff shadow seasoned staff for coaching on transitions, room arrangement, and child engagement. - All electrical outlets including power strips should have safety plugs when not in use. - EPR plan should be located with the Ready to Go files. - Continue to submit transcripts to WORKS as classes are completed. Make sure WORKS status letters are printed and placed in each employee file. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1002 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/24/2024 Number Present: 100 Completed Date: 1/24/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to conduct a full annual compliance visit. A full walk through ot the facility was conducted and Ms. Shakita Robinson, Director, accompanied me on the walkthrough. All classroom, playgrounds, and transportation requirements were monitored. Children and staff files were reviewed by Ms. Mara Brinton, Child Care Consultant. During the visit DCDEE Regulatory was unavailable and a handwritten visit summary was left with Ms. Robinson. A full visit summary was entered and emailed after the visit. Fourteen (14) violations were observed and reviewed with Ms. Robinson. Violations included the following: medication prescription not attached, medication permission, ceiling and walls in poor repair, broken and dirty equipment, emergency care authorization, no medical action plan, child medical report past 30 days, annual off-premise permission, drainage on the playground, vehicle hazard related to a tire, permission to transport, cots not labeled, employee first aid training, and employee CPR training. The handwritten visit summary was signed by Ms. Robinson, Ms. Brinton and myself. The following was documented in the office: The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019, and earned 6 points in the staff education component, 4 points in the program component and met the enhanced ratios requirement, and 1 quality point for offering a staff benefits package and having an infrastructure of parent involvement. The facility had an eighteen (18) month compliance history score of 89% prior to today’s visit. The August 2023 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Mara Brinton, Child Care Consultant, accompanied me today. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director. I introduced myself and explained the purpose of my visit. Ms. Shakita Robinson, Director, met me in the lobby and accompanied me on the walkthrough. Ms. Brinton monitored program records, children’s records, and staff files. In Space 1 for preschool aged children I observed children participating in free choice activities that included the sensory table, blocks, writing center, and manipulatives. Loud music was being played. Ms. Robinson requested the music be turned down. We discussed music being purposeful and not constant. Cots were not labeled and there was no posted cot chart. I observed a bucket in the classroom sink with what looked like milk and also pineapple pieces in the sink. Ms. Robinson stated children dumped leftover milk into the bucket to be discarded in the kitchen sink. The teacher stated it was the handwashing sink and I asked how she prepared the sink for a change of usage. She stated she cleaned with soapy water and sprayed it with sanitizer. We discussed that disinfectant should be used for change of use to lavatories and sinks. The front of the cabinet underneath the sink was observed with food and drink spillage. Behind the sink I observed caulk that appeared dirty and black. It was not clear if the black was mold or mildew. The caulk should be replaced, and the area cleaned before reapplying. Ms. Robinson cleaned the cabinet during the visit. Rice was used in the sensory table and I observed large amounts of rice on the floor surrounding the table. Children were observed slipping on the rice. It was recommended that a pad or mat be placed under the table to prevent children from slipping. Children were reminded to wash their hands after playing in the sensory table. The teacher turned the music back on and played a clean up song. Screen time logs were monitored in Space 2 as two (2) children were observed using iPads. Time was documented and logs were maintained as required. Caulk was observed dirty and black behind the sink in this space as well. No children were present in Space 3 for school aged children. I observed red contact paper covering the counter beside the sink. It was explained that the contact paper was covering scratches and disrepair on the counter. The contact paper was peeling near the sink and underneath the counter. Contact paper should be removed as dirt and water could accumulate under the tape. The air ducts in the ceiling were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. All ducts and vents should be cleaned. Toddlers were cared for in Spaces 4 and 5. Teachers were observed diapering children and being attentive to children’s needs by sitting on the floor and engaging in play and talking to children. Teachers were also observed getting the classrooms ready for lunch. I monitored diaper cream and topical ointment permissions. One (1) child’s prescription Nystatin in Space 4 did not have the prescription attached and there was no permission for the cream. A permission for diaper cream did not have a name listed. Cots were not labeled and a cot chart was not posted in Space 4 and 5. In Space 5 feeding schedules were posted next to the door. I explained that schedules should be posted where food is prepared and prepped. Each child 15 months and under had a feeding plan. One (1) child’s permission for topical cream in Space 5 was incomplete. Infants were cared for in Spaces 6 and 7. I observed safe sleep checks completed as required. All required items were observed posted. Children were observed eating in high chairs and one (1) infant was observed asleep. Cribs were labeled and linens fit securely on mattresses. The room was orderly and materials were observed in good repair. Diaper creams were stored appropriately, and permissions were completed as required and current. Teachers were observed providing a nurturing environment. Children in Spaces 8 and 9 were observed eating lunch at tables. Teachers were sitting at or near the tables with children. Lunch met nutrition requirements. Teachers were actively engaged with children. Ms. Robinson and I discussed switching the cozy area and housekeeping center in Space 9 to keep the cozy area away from the classroom door. Children in Space 10 were observed cleaning up lunch and participating in personal care routines. I observed teachers direct children to get their sheets and blankets out of their cubbies and to stand where their cots would be placed. Children dragged their linens on the floor and played with linens while teachers got cots. It was recommended that while children ate one teacher set out cots for rest time so that once children finished eating they could get their linens and go directly to their cots. Children in Space 11 were observed on their cots preparing for rest. It was reported that there were no children that required emergency medication. I monitored the outdoor learning environment alone due to the inclement weather. I observed a large puddle on the infant/toddler playground. The gutter system was missing on the section of building above where the water was pooling. It was noted during the last annual compliance visit the concern of a tripping hazard where water washed away soil on the toddler playground. It appeared that the drainage issue was not addressed and should be to prevent injury and pooling of water. Transportation requirements were monitored. The tire tread on the front passenger side of Bus KD152 was observed less than 2/32 of an inch. The other three (3) tires had tread that met requirements. The bus interior was clean and in good repair. It had current insurance and a current inspection. I reviewed the transportation notebook. Each child had emergency identifying information that included a picture. Emergency medical care information and parent signatures were missing from emergency information and permission to transport were not renewed for several children. The DCDEE permission to transport form was reviewed with Ms. Robinson. All required documents were current and posted. Arrival times were documented as required. Activity plans were current and evidence of the curriculum was observed throughout the building. The posted menu reflected what was served. Eleven (11) new employee files were reviewed and two (2) veteran employee files were monitored. Each child had a file available for review. Fourteen (14) files were monitored. The EPR plan was reviewed and updated in the Risk Management Portal. The sanitation inspection was completed 12/21/23 and received an “Approved” classification. The last fire inspection was completed on 2/1/23. The NC Secretary of State website was reviewed on 1/24/24 and Tutor Time Learning Centers, LLC was listed current-active. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not labeled in Spaces 1, 4, and 5. A cot chart was not posted in the classroom to identify individual sleeping surfaces. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceiling tiles in Spaces 2, 4, and 5 were observed wet and stained. Walls were observed with chipped paint throughout the building. The air ducts in the ceiling in Space 3 were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The caulk behind sinks and counters was peeling and observed with mold and mildew. Counters were covered with contact paper to cover dents/scratches. The contact paper was observed peeling. .0601(c) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. There was a large puddle on the toddler playground where water from the playground and building collected. The gutter system was not attached to the building to prevent rain run-off collecting on the playground. 15A NCAC 18A .2832(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of Nystatin in Space 4 did not have the prescription attached to the tube. .0803(2)(a) 847 Parent's medication authorization did not include required information. Permissions for diaper ointments in Spaces 4 and 5 were not fully completed. The name of the diaper creams were not completed for two (2) children and one (1) child's permission did not indicate how much and how often to apply cream. 10A NCAC 09 .0803(4)(6-9) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee did not have First Aid training appropriate the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee did not have CPR training appropriate the age of children in care. .1102(d) 1123 All vehicles used to transport children were not free of hazards. The tire tread was less than 2/32 of an inch on the front passenger side of Bus #KD152. 10A NCAC 09 .1002(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport was not completed as required and not current. .1003(i)(j) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical care (EMC) information was not completed on multiple children's applications in the file and in the transpiration notebook. Some EMC information was not updated annually. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child was enrolled 3/12/23 and the health assessment was dated 11/6/23. GS110-91(1) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off -premise permissions were not updated annually. .1005(b)(4) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One (1) child's application and medical report stated a food allergy. A medical action plan was not completed and attached to the application. .0801(b) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 7, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Star Rated License Reassessment: The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. I will reach out to you prior to the beginning of the preparation year of your assigned cohort and will provide guidance to assist you as you begin the process. Technical Assistance/General Comments: - It was recommended to audit books throughout the building to ensure good repair, paying close attention in the toddler and young preschool classrooms. - It was recommended to have new staff shadow seasoned staff for coaching on transitions, room arrangement, and child engagement. - All electrical outlets including power strips should have safety plugs when not in use. - EPR plan should be located with the Ready to Go files. - Continue to submit transcripts to WORKS as classes are completed. Make sure WORKS status letters are printed and placed in each employee file. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/24/2024 Number Present: 100 Completed Date: 1/24/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to conduct a full annual compliance visit. A full walk through ot the facility was conducted and Ms. Shakita Robinson, Director, accompanied me on the walkthrough. All classroom, playgrounds, and transportation requirements were monitored. Children and staff files were reviewed by Ms. Mara Brinton, Child Care Consultant. During the visit DCDEE Regulatory was unavailable and a handwritten visit summary was left with Ms. Robinson. A full visit summary was entered and emailed after the visit. Fourteen (14) violations were observed and reviewed with Ms. Robinson. Violations included the following: medication prescription not attached, medication permission, ceiling and walls in poor repair, broken and dirty equipment, emergency care authorization, no medical action plan, child medical report past 30 days, annual off-premise permission, drainage on the playground, vehicle hazard related to a tire, permission to transport, cots not labeled, employee first aid training, and employee CPR training. The handwritten visit summary was signed by Ms. Robinson, Ms. Brinton and myself. The following was documented in the office: The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019, and earned 6 points in the staff education component, 4 points in the program component and met the enhanced ratios requirement, and 1 quality point for offering a staff benefits package and having an infrastructure of parent involvement. The facility had an eighteen (18) month compliance history score of 89% prior to today’s visit. The August 2023 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Mara Brinton, Child Care Consultant, accompanied me today. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director. I introduced myself and explained the purpose of my visit. Ms. Shakita Robinson, Director, met me in the lobby and accompanied me on the walkthrough. Ms. Brinton monitored program records, children’s records, and staff files. In Space 1 for preschool aged children I observed children participating in free choice activities that included the sensory table, blocks, writing center, and manipulatives. Loud music was being played. Ms. Robinson requested the music be turned down. We discussed music being purposeful and not constant. Cots were not labeled and there was no posted cot chart. I observed a bucket in the classroom sink with what looked like milk and also pineapple pieces in the sink. Ms. Robinson stated children dumped leftover milk into the bucket to be discarded in the kitchen sink. The teacher stated it was the handwashing sink and I asked how she prepared the sink for a change of usage. She stated she cleaned with soapy water and sprayed it with sanitizer. We discussed that disinfectant should be used for change of use to lavatories and sinks. The front of the cabinet underneath the sink was observed with food and drink spillage. Behind the sink I observed caulk that appeared dirty and black. It was not clear if the black was mold or mildew. The caulk should be replaced, and the area cleaned before reapplying. Ms. Robinson cleaned the cabinet during the visit. Rice was used in the sensory table and I observed large amounts of rice on the floor surrounding the table. Children were observed slipping on the rice. It was recommended that a pad or mat be placed under the table to prevent children from slipping. Children were reminded to wash their hands after playing in the sensory table. The teacher turned the music back on and played a clean up song. Screen time logs were monitored in Space 2 as two (2) children were observed using iPads. Time was documented and logs were maintained as required. Caulk was observed dirty and black behind the sink in this space as well. No children were present in Space 3 for school aged children. I observed red contact paper covering the counter beside the sink. It was explained that the contact paper was covering scratches and disrepair on the counter. The contact paper was peeling near the sink and underneath the counter. Contact paper should be removed as dirt and water could accumulate under the tape. The air ducts in the ceiling were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. All ducts and vents should be cleaned. Toddlers were cared for in Spaces 4 and 5. Teachers were observed diapering children and being attentive to children’s needs by sitting on the floor and engaging in play and talking to children. Teachers were also observed getting the classrooms ready for lunch. I monitored diaper cream and topical ointment permissions. One (1) child’s prescription Nystatin in Space 4 did not have the prescription attached and there was no permission for the cream. A permission for diaper cream did not have a name listed. Cots were not labeled and a cot chart was not posted in Space 4 and 5. In Space 5 feeding schedules were posted next to the door. I explained that schedules should be posted where food is prepared and prepped. Each child 15 months and under had a feeding plan. One (1) child’s permission for topical cream in Space 5 was incomplete. Infants were cared for in Spaces 6 and 7. I observed safe sleep checks completed as required. All required items were observed posted. Children were observed eating in high chairs and one (1) infant was observed asleep. Cribs were labeled and linens fit securely on mattresses. The room was orderly and materials were observed in good repair. Diaper creams were stored appropriately, and permissions were completed as required and current. Teachers were observed providing a nurturing environment. Children in Spaces 8 and 9 were observed eating lunch at tables. Teachers were sitting at or near the tables with children. Lunch met nutrition requirements. Teachers were actively engaged with children. Ms. Robinson and I discussed switching the cozy area and housekeeping center in Space 9 to keep the cozy area away from the classroom door. Children in Space 10 were observed cleaning up lunch and participating in personal care routines. I observed teachers direct children to get their sheets and blankets out of their cubbies and to stand where their cots would be placed. Children dragged their linens on the floor and played with linens while teachers got cots. It was recommended that while children ate one teacher set out cots for rest time so that once children finished eating they could get their linens and go directly to their cots. Children in Space 11 were observed on their cots preparing for rest. It was reported that there were no children that required emergency medication. I monitored the outdoor learning environment alone due to the inclement weather. I observed a large puddle on the infant/toddler playground. The gutter system was missing on the section of building above where the water was pooling. It was noted during the last annual compliance visit the concern of a tripping hazard where water washed away soil on the toddler playground. It appeared that the drainage issue was not addressed and should be to prevent injury and pooling of water. Transportation requirements were monitored. The tire tread on the front passenger side of Bus KD152 was observed less than 2/32 of an inch. The other three (3) tires had tread that met requirements. The bus interior was clean and in good repair. It had current insurance and a current inspection. I reviewed the transportation notebook. Each child had emergency identifying information that included a picture. Emergency medical care information and parent signatures were missing from emergency information and permission to transport were not renewed for several children. The DCDEE permission to transport form was reviewed with Ms. Robinson. All required documents were current and posted. Arrival times were documented as required. Activity plans were current and evidence of the curriculum was observed throughout the building. The posted menu reflected what was served. Eleven (11) new employee files were reviewed and two (2) veteran employee files were monitored. Each child had a file available for review. Fourteen (14) files were monitored. The EPR plan was reviewed and updated in the Risk Management Portal. The sanitation inspection was completed 12/21/23 and received an “Approved” classification. The last fire inspection was completed on 2/1/23. The NC Secretary of State website was reviewed on 1/24/24 and Tutor Time Learning Centers, LLC was listed current-active. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not labeled in Spaces 1, 4, and 5. A cot chart was not posted in the classroom to identify individual sleeping surfaces. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceiling tiles in Spaces 2, 4, and 5 were observed wet and stained. Walls were observed with chipped paint throughout the building. The air ducts in the ceiling in Space 3 were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The caulk behind sinks and counters was peeling and observed with mold and mildew. Counters were covered with contact paper to cover dents/scratches. The contact paper was observed peeling. .0601(c) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. There was a large puddle on the toddler playground where water from the playground and building collected. The gutter system was not attached to the building to prevent rain run-off collecting on the playground. 15A NCAC 18A .2832(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of Nystatin in Space 4 did not have the prescription attached to the tube. .0803(2)(a) 847 Parent's medication authorization did not include required information. Permissions for diaper ointments in Spaces 4 and 5 were not fully completed. The name of the diaper creams were not completed for two (2) children and one (1) child's permission did not indicate how much and how often to apply cream. 10A NCAC 09 .0803(4)(6-9) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee did not have First Aid training appropriate the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee did not have CPR training appropriate the age of children in care. .1102(d) 1123 All vehicles used to transport children were not free of hazards. The tire tread was less than 2/32 of an inch on the front passenger side of Bus #KD152. 10A NCAC 09 .1002(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport was not completed as required and not current. .1003(i)(j) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical care (EMC) information was not completed on multiple children's applications in the file and in the transpiration notebook. Some EMC information was not updated annually. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child was enrolled 3/12/23 and the health assessment was dated 11/6/23. GS110-91(1) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off -premise permissions were not updated annually. .1005(b)(4) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One (1) child's application and medical report stated a food allergy. A medical action plan was not completed and attached to the application. .0801(b) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 7, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Star Rated License Reassessment: The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. I will reach out to you prior to the beginning of the preparation year of your assigned cohort and will provide guidance to assist you as you begin the process. Technical Assistance/General Comments: - It was recommended to audit books throughout the building to ensure good repair, paying close attention in the toddler and young preschool classrooms. - It was recommended to have new staff shadow seasoned staff for coaching on transitions, room arrangement, and child engagement. - All electrical outlets including power strips should have safety plugs when not in use. - EPR plan should be located with the Ready to Go files. - Continue to submit transcripts to WORKS as classes are completed. Make sure WORKS status letters are printed and placed in each employee file. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/24/2024 Number Present: 100 Completed Date: 1/24/2024 Age: From 0 To 10 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit was to conduct a full annual compliance visit. A full walk through ot the facility was conducted and Ms. Shakita Robinson, Director, accompanied me on the walkthrough. All classroom, playgrounds, and transportation requirements were monitored. Children and staff files were reviewed by Ms. Mara Brinton, Child Care Consultant. During the visit DCDEE Regulatory was unavailable and a handwritten visit summary was left with Ms. Robinson. A full visit summary was entered and emailed after the visit. Fourteen (14) violations were observed and reviewed with Ms. Robinson. Violations included the following: medication prescription not attached, medication permission, ceiling and walls in poor repair, broken and dirty equipment, emergency care authorization, no medical action plan, child medical report past 30 days, annual off-premise permission, drainage on the playground, vehicle hazard related to a tire, permission to transport, cots not labeled, employee first aid training, and employee CPR training. The handwritten visit summary was signed by Ms. Robinson, Ms. Brinton and myself. The following was documented in the office: The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Four Star Rated License issued on November 8, 2019, and earned 6 points in the staff education component, 4 points in the program component and met the enhanced ratios requirement, and 1 quality point for offering a staff benefits package and having an infrastructure of parent involvement. The facility had an eighteen (18) month compliance history score of 89% prior to today’s visit. The August 2023 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Mara Brinton, Child Care Consultant, accompanied me today. Upon arrival I was greeted by Ms. Latasha Page, Assistant Director. I introduced myself and explained the purpose of my visit. Ms. Shakita Robinson, Director, met me in the lobby and accompanied me on the walkthrough. Ms. Brinton monitored program records, children’s records, and staff files. In Space 1 for preschool aged children I observed children participating in free choice activities that included the sensory table, blocks, writing center, and manipulatives. Loud music was being played. Ms. Robinson requested the music be turned down. We discussed music being purposeful and not constant. Cots were not labeled and there was no posted cot chart. I observed a bucket in the classroom sink with what looked like milk and also pineapple pieces in the sink. Ms. Robinson stated children dumped leftover milk into the bucket to be discarded in the kitchen sink. The teacher stated it was the handwashing sink and I asked how she prepared the sink for a change of usage. She stated she cleaned with soapy water and sprayed it with sanitizer. We discussed that disinfectant should be used for change of use to lavatories and sinks. The front of the cabinet underneath the sink was observed with food and drink spillage. Behind the sink I observed caulk that appeared dirty and black. It was not clear if the black was mold or mildew. The caulk should be replaced, and the area cleaned before reapplying. Ms. Robinson cleaned the cabinet during the visit. Rice was used in the sensory table and I observed large amounts of rice on the floor surrounding the table. Children were observed slipping on the rice. It was recommended that a pad or mat be placed under the table to prevent children from slipping. Children were reminded to wash their hands after playing in the sensory table. The teacher turned the music back on and played a clean up song. Screen time logs were monitored in Space 2 as two (2) children were observed using iPads. Time was documented and logs were maintained as required. Caulk was observed dirty and black behind the sink in this space as well. No children were present in Space 3 for school aged children. I observed red contact paper covering the counter beside the sink. It was explained that the contact paper was covering scratches and disrepair on the counter. The contact paper was peeling near the sink and underneath the counter. Contact paper should be removed as dirt and water could accumulate under the tape. The air ducts in the ceiling were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. All ducts and vents should be cleaned. Toddlers were cared for in Spaces 4 and 5. Teachers were observed diapering children and being attentive to children’s needs by sitting on the floor and engaging in play and talking to children. Teachers were also observed getting the classrooms ready for lunch. I monitored diaper cream and topical ointment permissions. One (1) child’s prescription Nystatin in Space 4 did not have the prescription attached and there was no permission for the cream. A permission for diaper cream did not have a name listed. Cots were not labeled and a cot chart was not posted in Space 4 and 5. In Space 5 feeding schedules were posted next to the door. I explained that schedules should be posted where food is prepared and prepped. Each child 15 months and under had a feeding plan. One (1) child’s permission for topical cream in Space 5 was incomplete. Infants were cared for in Spaces 6 and 7. I observed safe sleep checks completed as required. All required items were observed posted. Children were observed eating in high chairs and one (1) infant was observed asleep. Cribs were labeled and linens fit securely on mattresses. The room was orderly and materials were observed in good repair. Diaper creams were stored appropriately, and permissions were completed as required and current. Teachers were observed providing a nurturing environment. Children in Spaces 8 and 9 were observed eating lunch at tables. Teachers were sitting at or near the tables with children. Lunch met nutrition requirements. Teachers were actively engaged with children. Ms. Robinson and I discussed switching the cozy area and housekeeping center in Space 9 to keep the cozy area away from the classroom door. Children in Space 10 were observed cleaning up lunch and participating in personal care routines. I observed teachers direct children to get their sheets and blankets out of their cubbies and to stand where their cots would be placed. Children dragged their linens on the floor and played with linens while teachers got cots. It was recommended that while children ate one teacher set out cots for rest time so that once children finished eating they could get their linens and go directly to their cots. Children in Space 11 were observed on their cots preparing for rest. It was reported that there were no children that required emergency medication. I monitored the outdoor learning environment alone due to the inclement weather. I observed a large puddle on the infant/toddler playground. The gutter system was missing on the section of building above where the water was pooling. It was noted during the last annual compliance visit the concern of a tripping hazard where water washed away soil on the toddler playground. It appeared that the drainage issue was not addressed and should be to prevent injury and pooling of water. Transportation requirements were monitored. The tire tread on the front passenger side of Bus KD152 was observed less than 2/32 of an inch. The other three (3) tires had tread that met requirements. The bus interior was clean and in good repair. It had current insurance and a current inspection. I reviewed the transportation notebook. Each child had emergency identifying information that included a picture. Emergency medical care information and parent signatures were missing from emergency information and permission to transport were not renewed for several children. The DCDEE permission to transport form was reviewed with Ms. Robinson. All required documents were current and posted. Arrival times were documented as required. Activity plans were current and evidence of the curriculum was observed throughout the building. The posted menu reflected what was served. Eleven (11) new employee files were reviewed and two (2) veteran employee files were monitored. Each child had a file available for review. Fourteen (14) files were monitored. The EPR plan was reviewed and updated in the Risk Management Portal. The sanitation inspection was completed 12/21/23 and received an “Approved” classification. The last fire inspection was completed on 2/1/23. The NC Secretary of State website was reviewed on 1/24/24 and Tutor Time Learning Centers, LLC was listed current-active. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Cots were not labeled in Spaces 1, 4, and 5. A cot chart was not posted in the classroom to identify individual sleeping surfaces. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. The ceiling tiles in Spaces 2, 4, and 5 were observed wet and stained. Walls were observed with chipped paint throughout the building. The air ducts in the ceiling in Space 3 were observed with a build up of black dirt that was being blown on ceiling tiles and the exit sign. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. The caulk behind sinks and counters was peeling and observed with mold and mildew. Counters were covered with contact paper to cover dents/scratches. The contact paper was observed peeling. .0601(c) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. There was a large puddle on the toddler playground where water from the playground and building collected. The gutter system was not attached to the building to prevent rain run-off collecting on the playground. 15A NCAC 18A .2832(a) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of Nystatin in Space 4 did not have the prescription attached to the tube. .0803(2)(a) 847 Parent's medication authorization did not include required information. Permissions for diaper ointments in Spaces 4 and 5 were not fully completed. The name of the diaper creams were not completed for two (2) children and one (1) child's permission did not indicate how much and how often to apply cream. 10A NCAC 09 .0803(4)(6-9) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) employee did not have First Aid training appropriate the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) employee did not have CPR training appropriate the age of children in care. .1102(d) 1123 All vehicles used to transport children were not free of hazards. The tire tread was less than 2/32 of an inch on the front passenger side of Bus #KD152. 10A NCAC 09 .1002(a) 1125 Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Permission to transport was not completed as required and not current. .1003(i)(j) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical care (EMC) information was not completed on multiple children's applications in the file and in the transpiration notebook. Some EMC information was not updated annually. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child was enrolled 3/12/23 and the health assessment was dated 11/6/23. GS110-91(1) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off -premise permissions were not updated annually. .1005(b)(4) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One (1) child's application and medical report stated a food allergy. A medical action plan was not completed and attached to the application. .0801(b) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 7, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Star Rated License Reassessment: The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. I will reach out to you prior to the beginning of the preparation year of your assigned cohort and will provide guidance to assist you as you begin the process. Technical Assistance/General Comments: - It was recommended to audit books throughout the building to ensure good repair, paying close attention in the toddler and young preschool classrooms. - It was recommended to have new staff shadow seasoned staff for coaching on transitions, room arrangement, and child engagement. - All electrical outlets including power strips should have safety plugs when not in use. - EPR plan should be located with the Ready to Go files. - Continue to submit transcripts to WORKS as classes are completed. Make sure WORKS status letters are printed and placed in each employee file. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: TUTOR TIME CHILD CARE/LEARNING CENTER Facility ID: 60002784 Consultant: MARA BRINTON Operation Type: Center Case Number: 0723-088L Visit Date: 7/24/2023 Number Present: 125 Completed Date: 7/24/2023 Age: From 0 To 9 Total Minutes: 360 Time In: 10:30 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate allegations of violation of child care requirements during a Complaint Visit. Upon arrival to the center, I was greeted and escorted inside by the center administrator, Ms. Shakita Robinson. The allegations were read aloud to Ms. Robinson as followed: There are concerns that: Children are not adequately supervised. A teacher yelled at children while reprimanding them for not listening. Five staff and the center administrator were interviewed. The center incident report was reviewed and emailed to me before the visit was completed. The reporter was contacted prior to the visit. A two-year-old child fell into a door hinge covered with plastic covering for pinching prevention. The child’s front tooth broke off after falling into the hinge. The child’s parent took the child to emergency pediatric dentist to treat the child. The incident occurred within the last hour and half of the daily operation. The child was in the older two-year-old classroom separated by a half wall. The younger two-year-old children were on the other side when the incident occurred. The incident report was emailed to the parent the next day. The center administrator was off for two days and had not reviewed the staff’s incident report. There were missing components not completed on the original report. After reviewing the submitted report, the administrator was emailed and informed the report should be revised to include the missing medical treatment received section, witness, and additional information in the summary section. The revised report should be given to the parent upon revision. A copy of the revised report was provided during the visit. The staff person involved in the incident was interviewed. The staff person stated she just completed diapering a child and was in the middle of the room when a couple of children ran past her while her attention was directed towards the left side of the classroom due to another child climbing on top of a storage unit. The staff person stated she informed the children who were running, to use their “walking feet”. She guided the behavior of the child climbing and then she heard a child crying and looked in the other direction to see a child injured. Child Care rule, .1801 was read and reviewed with the caregiver. The caregiver was positioned in the room to maximize their ability to hear or see children at all times and render immediate assistance. The caregiver was in the middle of the room when the incident occurred. The caregiver was interacting with children when the incident occurred and was situated in the middle of the classroom. The caregiver was guiding the behavior of another child and had verbally told children to use their walking feet. The caregiver was aware of the children’s activities when the incident occurred. The supervision was appropriate for the individual age, needs and capabilities of each child. I observed the classroom and the door hinge where the incident occurred. There was an area between the middle of the classroom towards the back of the room/bathroom where there was open space. It was highly recommended to use furniture already in the space to elevate the open space in that portion of the room. This will help prevent children from running. During staff interviews, it was reported the tone sometimes used by the caregiver was harsh. Per staff interviews it was stated by more than one staff person, that the caregiver has yelled at children while interacting with them. The reported staff person stated she is loud but does not yell at children. Based on observations and staff interviews the allegation of children are not adequately supervised was UNSUBSTANTIATED. Based on observation and staff interviews the allegation that a teacher yelled at children while reprimanding them for not listening was SUBSTANTIATED. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Per staff reporting, a caregiver has been heard yelling at children while reprimanding them. G.S. 110-91(10) Technical Assistance Provided and General Discussion: 1. It was recommended to review child care supervision rule and nurturing care and treatment law with all staff during the next staff meeting. .1801(a) and G.S. 110-91(10). 2. It was recommended to review with all staff regarding requirements of being a mandatory reporter. Concerns were raised as to why staff didn’t report to administration their concerns of witnessing another staff person use inappropriate tone or child guidance techniques with children. 3. It was recommended to enroll the staff person into EDU 119 or a CDA program and obtain additional training on developmentally appropriate activities, transitions, and child guidance techniques. 4. We discussed observations of staff. Ms. Robinson stated using cameras and classroom observations at least twice a month. It was recommended to document the staff observations going forward and review the observation documentation with the staff person. Corrective Action Plan: All violations must be corrected immediately. You shall submit a written, signed, and dated statement/compliance letter to me, at the address below detailing how each violation has been corrected and when. This information shall be received by Monday, August 7, 2023. You may email me your letter of correction. Mail written documentation to Mara Brinton, 7870 Woodmere Drive, Harrisburg, NC 28075. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. If you have any questions, please contact Mara Brinton at 704-594-0140 or email mara.brinton@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.