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Home › NC › Charlotte › THE Learning Experience
11625 Providence Road West, Charlotte NC 28277 · License #60003198 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0601 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 2/5/2025 Number Present: 132 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 445 Time In: 09:15 AM Time Out: 04:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility operates with a One Star Rated License with an effective date of April 15, 2024. The program’s 18-month compliance history before today’s visit was 79%. T. Knight assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The NC Secretary of State website was reviewed on January 27, 2025, and Cadence Education LLC was listed as current- active. A sanitation inspection was completed July 18, 2024, with a “Superior” classification. The last fire inspection was received on December 11, 2024, and your facility was approved for daytime care only. The Emergency Drill Log was reviewed today. A lockdown drill was conducted on January 31, 2025 however, review of the log indicated that a lockdown or shelter in place drill was not conducted every three months as required. Prior to January a lockdown drill was conducted on September 6, 2024. The last fire drill was conducted on January 31, 2025. Playground safety checklists were also monitored and are occurring each month as required. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been four new staff hired since an administrative action follow-up visit was conducted on August 1, 2024. Files for all new staff and ten percent of existing staff files were monitored. The following violations were observed today. Violation Number Comment Rule 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. In space #4 and #10, there were no developmentally appropriate books accessible to the children. .0510 (e ) (1)(A-G) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #1, three infants were placed in a crib labeled with other children's names. In space #4 and space #6, the cot charts did not match the cots. 15A NCAC 18A .2821(b) & (c) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. In spaces #4, #5, #7, the shelving and storage containers used to store toys visisbly dirty with debris and dust. .2822(a)(1-4) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #5, the child sized refrigerator was missing a handle. In space #9, there were two plastic storage containers that were cracked in several places and a handle to a drawer that was broken off. .0601(d) 807 A safe indoor and outdoor environment was not provided for the children. In space #7, a child enrolled has emergency medication however, the medication was not in the classroom at the time of the observation and the staff in the classroom was unaware of where the backpack that the medication is stored in was located. 10A NCAC 09 .0601(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In space #1, an infant's diaper cream expired in December 2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #10, plastic bags of diapers were being stored in an unlocked cabinet accessible to the children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two new staff members did not complete First Aid training from an approved organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two new staff members did not complete CPR training from an approved organization. .1102(d) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place drill was conducted September 26, 2024 and lockdown drill on January 31, 2025 therefore, an emergency drill was not practice every three months. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -First Aid/CPR must be completed within 90 days of the hire date and before the expiration date for existing staff. Courses completed must be offered by an approved agency with approved courses. -All equipment and furnishing must be in good repair. Staff must monitor indoor and outdoor areas daily and remove equipment/furnishings in poor repair. -It was discussed with the Director to review the classroom cleaning checklist with staff to ensure awareness of the checklist and the importance of keeping materials, equipment and surfaces areas clean. -Cribs and Cots must be labeled individually labeled for each child. The cot chart must match the cots/cribs. A suggestion was given to review with staff and develop a plan to label cots more effectively. -Diaper creams must be discarded after the expiration date. A suggestion was made to have staff monitor over the counter medications each month. -Plastic bags must not be accessible to children under three. A suggestion was made to remove the diapers from the plastic bag and place them in a container labeled with the child’s name or lock the cabinet where the diapers are stored. -Activities areas must have a variety of materials accessible to the children daily. -ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 2/5/2025 Number Present: 132 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 445 Time In: 09:15 AM Time Out: 04:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility operates with a One Star Rated License with an effective date of April 15, 2024. The program’s 18-month compliance history before today’s visit was 79%. T. Knight assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The NC Secretary of State website was reviewed on January 27, 2025, and Cadence Education LLC was listed as current- active. A sanitation inspection was completed July 18, 2024, with a “Superior” classification. The last fire inspection was received on December 11, 2024, and your facility was approved for daytime care only. The Emergency Drill Log was reviewed today. A lockdown drill was conducted on January 31, 2025 however, review of the log indicated that a lockdown or shelter in place drill was not conducted every three months as required. Prior to January a lockdown drill was conducted on September 6, 2024. The last fire drill was conducted on January 31, 2025. Playground safety checklists were also monitored and are occurring each month as required. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been four new staff hired since an administrative action follow-up visit was conducted on August 1, 2024. Files for all new staff and ten percent of existing staff files were monitored. The following violations were observed today. Violation Number Comment Rule 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. In space #4 and #10, there were no developmentally appropriate books accessible to the children. .0510 (e ) (1)(A-G) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #1, three infants were placed in a crib labeled with other children's names. In space #4 and space #6, the cot charts did not match the cots. 15A NCAC 18A .2821(b) & (c) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. In spaces #4, #5, #7, the shelving and storage containers used to store toys visisbly dirty with debris and dust. .2822(a)(1-4) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #5, the child sized refrigerator was missing a handle. In space #9, there were two plastic storage containers that were cracked in several places and a handle to a drawer that was broken off. .0601(d) 807 A safe indoor and outdoor environment was not provided for the children. In space #7, a child enrolled has emergency medication however, the medication was not in the classroom at the time of the observation and the staff in the classroom was unaware of where the backpack that the medication is stored in was located. 10A NCAC 09 .0601(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In space #1, an infant's diaper cream expired in December 2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #10, plastic bags of diapers were being stored in an unlocked cabinet accessible to the children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two new staff members did not complete First Aid training from an approved organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two new staff members did not complete CPR training from an approved organization. .1102(d) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place drill was conducted September 26, 2024 and lockdown drill on January 31, 2025 therefore, an emergency drill was not practice every three months. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -First Aid/CPR must be completed within 90 days of the hire date and before the expiration date for existing staff. Courses completed must be offered by an approved agency with approved courses. -All equipment and furnishing must be in good repair. Staff must monitor indoor and outdoor areas daily and remove equipment/furnishings in poor repair. -It was discussed with the Director to review the classroom cleaning checklist with staff to ensure awareness of the checklist and the importance of keeping materials, equipment and surfaces areas clean. -Cribs and Cots must be labeled individually labeled for each child. The cot chart must match the cots/cribs. A suggestion was given to review with staff and develop a plan to label cots more effectively. -Diaper creams must be discarded after the expiration date. A suggestion was made to have staff monitor over the counter medications each month. -Plastic bags must not be accessible to children under three. A suggestion was made to remove the diapers from the plastic bag and place them in a container labeled with the child’s name or lock the cabinet where the diapers are stored. -Activities areas must have a variety of materials accessible to the children daily. -ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 2/5/2025 Number Present: 132 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 445 Time In: 09:15 AM Time Out: 04:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility operates with a One Star Rated License with an effective date of April 15, 2024. The program’s 18-month compliance history before today’s visit was 79%. T. Knight assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The NC Secretary of State website was reviewed on January 27, 2025, and Cadence Education LLC was listed as current- active. A sanitation inspection was completed July 18, 2024, with a “Superior” classification. The last fire inspection was received on December 11, 2024, and your facility was approved for daytime care only. The Emergency Drill Log was reviewed today. A lockdown drill was conducted on January 31, 2025 however, review of the log indicated that a lockdown or shelter in place drill was not conducted every three months as required. Prior to January a lockdown drill was conducted on September 6, 2024. The last fire drill was conducted on January 31, 2025. Playground safety checklists were also monitored and are occurring each month as required. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been four new staff hired since an administrative action follow-up visit was conducted on August 1, 2024. Files for all new staff and ten percent of existing staff files were monitored. The following violations were observed today. Violation Number Comment Rule 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. In space #4 and #10, there were no developmentally appropriate books accessible to the children. .0510 (e ) (1)(A-G) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #1, three infants were placed in a crib labeled with other children's names. In space #4 and space #6, the cot charts did not match the cots. 15A NCAC 18A .2821(b) & (c) 616 Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. In spaces #4, #5, #7, the shelving and storage containers used to store toys visisbly dirty with debris and dust. .2822(a)(1-4) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #5, the child sized refrigerator was missing a handle. In space #9, there were two plastic storage containers that were cracked in several places and a handle to a drawer that was broken off. .0601(d) 807 A safe indoor and outdoor environment was not provided for the children. In space #7, a child enrolled has emergency medication however, the medication was not in the classroom at the time of the observation and the staff in the classroom was unaware of where the backpack that the medication is stored in was located. 10A NCAC 09 .0601(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In space #1, an infant's diaper cream expired in December 2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #10, plastic bags of diapers were being stored in an unlocked cabinet accessible to the children. .0604(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two new staff members did not complete First Aid training from an approved organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two new staff members did not complete CPR training from an approved organization. .1102(d) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place drill was conducted September 26, 2024 and lockdown drill on January 31, 2025 therefore, an emergency drill was not practice every three months. .0604(u);.0302(d)(8) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -First Aid/CPR must be completed within 90 days of the hire date and before the expiration date for existing staff. Courses completed must be offered by an approved agency with approved courses. -All equipment and furnishing must be in good repair. Staff must monitor indoor and outdoor areas daily and remove equipment/furnishings in poor repair. -It was discussed with the Director to review the classroom cleaning checklist with staff to ensure awareness of the checklist and the importance of keeping materials, equipment and surfaces areas clean. -Cribs and Cots must be labeled individually labeled for each child. The cot chart must match the cots/cribs. A suggestion was given to review with staff and develop a plan to label cots more effectively. -Diaper creams must be discarded after the expiration date. A suggestion was made to have staff monitor over the counter medications each month. -Plastic bags must not be accessible to children under three. A suggestion was made to remove the diapers from the plastic bag and place them in a container labeled with the child’s name or lock the cabinet where the diapers are stored. -Activities areas must have a variety of materials accessible to the children daily. -ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 8/15/2024 Number Present: 121 Completed Date: 8/15/2024 Age: From 0 To 5 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor corrections to violations cited during the 8-1-24 administrative action follow up visit. Tiffany Knight, administrator completed the walkthrough with me today. I monitored corrections to the following violations: 428 Current Activity Plans - each classroom had this week's current activity plan posted. This violation is considered corrected. 721 All walls have been painted. New cabinets have been ordered and was confirmed they should arrive within 4 – 5 weeks. In the meantime, you have covered rough edges with painters tape in classrooms. However, in Space 7 I observed cubbies and dramatic play material in poo repair. This is a repeat violation. 807 Safe indoor environment – you held a meeting during your teacher discussed if items aren’t in use unplug from outlets. Management has been monitoring. I did not observe any issues today. This violation is considered corrected. 902 Nurturing in care – you addressed tones with all staff during your teacher workday, provided appropriate ways to redirect children, providing choices, contact admin if needing a break, and meeting the children’s needs. You also contacted CCRI Inc. and are working on enrolling staff in trainings regarding health social behaviors and provided staff tools on dealing with challenging behaviors. A walkthrough was conducted today, and each group was observed. Nurturing tones were heard as staff spoke with children. This violation is considered corrected. One violation was cited today: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. Space 7 the cubbies were observed in poor repair, the trim is peeling off, rough particle board exposed. Cabinet door trip was peeling off. Dramatic play refrigerator door handle is removed, and you could not open the door for play. Puzzles are in poor repair, pieces are stored in a plastic container with no picture of what the puzzle looks like to help guide the children when putting the puzzle together. This is a repeat violation. G.S. 110-91(6); .0601(b) Compliance letter: You will correct the violation and submit a compliance statement on how the item has been corrected, to me, by September 1, 2024. Please email your statement to andrea.anderson@dhhs.nc.gov Technical assistance was provided on the following: Maintenance of material and equipment: We discussed checks and balances in making sure staff are communicating when things are in poor repair, following up. I suggested having a management team meeting to discuss roles and correspondence with repairs are needed. Other: I provided the Challenging Behavior Hotline information and CCRI Training options. I suggested you contacted your sanitation inspector to discuss ways to cover items that need repair and make inaccessible while waiting on repairs to ensure you aren’t using something sanitation rules would deem in violation of a requirement. When a violation is cited, once correcting what was observed go throughout the facility to ensure it’s maintained compliance in all licensed space, not just in the area it was originally observed. The administrative action written warning was observed posted. Once the facility maintains full compliance I will recommend closing the action. Please contact me if you have any questions, andrea.anderson@dhhs.nc.gov (704)549-0039. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
10A NCAC 09 .0601 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 8/1/2024 Number Present: 129 Completed Date: 8/1/2024 Age: From 0 To 6 Total Minutes: 200 Time In: 09:00 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. Prior to today's visit, the facility's compliance history was 83%. Upon my arrival, I explained to Tiffany Knight, Administrator, the purpose of today's visit. An administrative action Written Warning was issued on 5-8-24. You have completed all stipulations outlined in the correction action plan of the Written Warning. Today, I came to monitor the implementation of the updated supervision plan. You accompanied me on today's walkthrough. I observed some of the groups transitioning to the outdoor play environment, staff conducted name to face checks as the moved from their classroom to the hallway to outdoors. Staff are using the tablet to document the name to face checks and a transition sheet. I reviewed transition sheets and found them to be current. Staff followed the steps outlined in the supervision plan as they transitioned today. Supervision and staff/child ratio were observed being maintained in each group. While in the classrooms I reviewed current activity plans, two classrooms had last week's activity plans posted. While in the rooms serving children under 15 months of age I reviewed the current feeding schedules and reviewed the visual safe sleep checks used when infants 12 months and younger rest. Bottles, sippy cups, children's water bottles and food were observed stored properly, labeled and dated. Medications were observed stored properly. Cleaning supplies were observed stored properly. In several classrooms I observed the tablet charges plugged into outlets without the tablets connected and the charge cords were low enough children have access. I unplugged them while in the classrooms and explained while outlets are in use, then the device must be attached, if not unplug them from the outlet until ready to use. The last fire inspection was conducted on 1-11-24. The last sanitation inspection was conducted on 7-18-24. The monthly playground inspections and incident logs were reviewed and found meeting compliance. The current license was observed posted and all permit restrictions were observed being maintained. The Summary of the NC Child Care Log, safe arrival and departure, sanitation grade, current EMC plan, current emergency drill log, First Aid and CPR charts, and administrative action were observed in the lobby. The current safe sleep policy was observed posted in the infant rooms. I reviewed the current staff and training worksheets to ensure each staff has a current DCDEE qualifying letter, CPR, First Aid training, ITS/SIDS training, and health and safety trainings, all had required information on file and current. The following violations were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in Space 5 and Space 6, each had last weeks activity plan posted. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. In Space 10, I observed cubby trim in several areas peeling off, and particle board exposed. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In several of the classrooms I observed tablet charges were plugged into outlets without the tablet attached to charge, and the charger cords that were observed plugged into outlets were within reach of children in care. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. While walking in the hallway towards space CS, as we got to the door, we heard a teacher using a very stern tone as she was speaking to a child. She said sternly "Get over here" to a child that no longer wanted to participate in circle time. As she saw me and the director outside her classroom door her tone and facial expression changed and she stated the child wasn't listening and didn't want to be with the group in circle. G.S. 110-91(10) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before August 13, 2024. I will be returning in the near future to monitor compliance. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Posting - The intent of feeding schedules and activity plans to be posted is for staff and parents to be able to quickly/easily reference and follow. Having them stored in one sheet protector doesn't meet the requirement, because they aren't easily reviewable. You stated the curriculum specialist ensures lesson plans are posted and she documented that they were posted for this week, however two classrooms had last weeks plans posted and a staff stated she was waiting for hers to be printed, she has access in the tablet to view. I encourage you speak with the curriculum specialist to verify plans are posted and not just that she handed them out to post. Monday morning, the opening admin should walk around an ensure each room has a current plan posted and staff need to ensure they have material accessible to implement the plan. Nurturing tones - You and I spoke with the staff that was using a stern tone with a child. She stated the child wasn't listening and didn't want to participate in large group time. We explained that he should be given choices and the tone was inappropriate. You are having a teacher workday tomorrow. During that time, I encourage you talk with all staff about developmentally appropriate practices, stay away from using "no, don't, stop" Redirect and give children ideas on what behaviors are accepted and what they can do. If you do say "no" then follow it up with a positive and provide ideas of what they can choose to do. I encourage you find trainings staff can complete on developmentally appropriate practice and/or classroom management. Electric outlets - Take charger cords out of outlets when not in use. Administrative Action: Once the facility meets minimum standards and all violations have been corrected, the administrative action will be closed. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 8/1/2024 Number Present: 129 Completed Date: 8/1/2024 Age: From 0 To 6 Total Minutes: 200 Time In: 09:00 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. Prior to today's visit, the facility's compliance history was 83%. Upon my arrival, I explained to Tiffany Knight, Administrator, the purpose of today's visit. An administrative action Written Warning was issued on 5-8-24. You have completed all stipulations outlined in the correction action plan of the Written Warning. Today, I came to monitor the implementation of the updated supervision plan. You accompanied me on today's walkthrough. I observed some of the groups transitioning to the outdoor play environment, staff conducted name to face checks as the moved from their classroom to the hallway to outdoors. Staff are using the tablet to document the name to face checks and a transition sheet. I reviewed transition sheets and found them to be current. Staff followed the steps outlined in the supervision plan as they transitioned today. Supervision and staff/child ratio were observed being maintained in each group. While in the classrooms I reviewed current activity plans, two classrooms had last week's activity plans posted. While in the rooms serving children under 15 months of age I reviewed the current feeding schedules and reviewed the visual safe sleep checks used when infants 12 months and younger rest. Bottles, sippy cups, children's water bottles and food were observed stored properly, labeled and dated. Medications were observed stored properly. Cleaning supplies were observed stored properly. In several classrooms I observed the tablet charges plugged into outlets without the tablets connected and the charge cords were low enough children have access. I unplugged them while in the classrooms and explained while outlets are in use, then the device must be attached, if not unplug them from the outlet until ready to use. The last fire inspection was conducted on 1-11-24. The last sanitation inspection was conducted on 7-18-24. The monthly playground inspections and incident logs were reviewed and found meeting compliance. The current license was observed posted and all permit restrictions were observed being maintained. The Summary of the NC Child Care Log, safe arrival and departure, sanitation grade, current EMC plan, current emergency drill log, First Aid and CPR charts, and administrative action were observed in the lobby. The current safe sleep policy was observed posted in the infant rooms. I reviewed the current staff and training worksheets to ensure each staff has a current DCDEE qualifying letter, CPR, First Aid training, ITS/SIDS training, and health and safety trainings, all had required information on file and current. The following violations were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in Space 5 and Space 6, each had last weeks activity plan posted. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. In Space 10, I observed cubby trim in several areas peeling off, and particle board exposed. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In several of the classrooms I observed tablet charges were plugged into outlets without the tablet attached to charge, and the charger cords that were observed plugged into outlets were within reach of children in care. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. While walking in the hallway towards space CS, as we got to the door, we heard a teacher using a very stern tone as she was speaking to a child. She said sternly "Get over here" to a child that no longer wanted to participate in circle time. As she saw me and the director outside her classroom door her tone and facial expression changed and she stated the child wasn't listening and didn't want to be with the group in circle. G.S. 110-91(10) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before August 13, 2024. I will be returning in the near future to monitor compliance. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Posting - The intent of feeding schedules and activity plans to be posted is for staff and parents to be able to quickly/easily reference and follow. Having them stored in one sheet protector doesn't meet the requirement, because they aren't easily reviewable. You stated the curriculum specialist ensures lesson plans are posted and she documented that they were posted for this week, however two classrooms had last weeks plans posted and a staff stated she was waiting for hers to be printed, she has access in the tablet to view. I encourage you speak with the curriculum specialist to verify plans are posted and not just that she handed them out to post. Monday morning, the opening admin should walk around an ensure each room has a current plan posted and staff need to ensure they have material accessible to implement the plan. Nurturing tones - You and I spoke with the staff that was using a stern tone with a child. She stated the child wasn't listening and didn't want to participate in large group time. We explained that he should be given choices and the tone was inappropriate. You are having a teacher workday tomorrow. During that time, I encourage you talk with all staff about developmentally appropriate practices, stay away from using "no, don't, stop" Redirect and give children ideas on what behaviors are accepted and what they can do. If you do say "no" then follow it up with a positive and provide ideas of what they can choose to do. I encourage you find trainings staff can complete on developmentally appropriate practice and/or classroom management. Electric outlets - Take charger cords out of outlets when not in use. Administrative Action: Once the facility meets minimum standards and all violations have been corrected, the administrative action will be closed. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 8/1/2024 Number Present: 129 Completed Date: 8/1/2024 Age: From 0 To 6 Total Minutes: 200 Time In: 09:00 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. Prior to today's visit, the facility's compliance history was 83%. Upon my arrival, I explained to Tiffany Knight, Administrator, the purpose of today's visit. An administrative action Written Warning was issued on 5-8-24. You have completed all stipulations outlined in the correction action plan of the Written Warning. Today, I came to monitor the implementation of the updated supervision plan. You accompanied me on today's walkthrough. I observed some of the groups transitioning to the outdoor play environment, staff conducted name to face checks as the moved from their classroom to the hallway to outdoors. Staff are using the tablet to document the name to face checks and a transition sheet. I reviewed transition sheets and found them to be current. Staff followed the steps outlined in the supervision plan as they transitioned today. Supervision and staff/child ratio were observed being maintained in each group. While in the classrooms I reviewed current activity plans, two classrooms had last week's activity plans posted. While in the rooms serving children under 15 months of age I reviewed the current feeding schedules and reviewed the visual safe sleep checks used when infants 12 months and younger rest. Bottles, sippy cups, children's water bottles and food were observed stored properly, labeled and dated. Medications were observed stored properly. Cleaning supplies were observed stored properly. In several classrooms I observed the tablet charges plugged into outlets without the tablets connected and the charge cords were low enough children have access. I unplugged them while in the classrooms and explained while outlets are in use, then the device must be attached, if not unplug them from the outlet until ready to use. The last fire inspection was conducted on 1-11-24. The last sanitation inspection was conducted on 7-18-24. The monthly playground inspections and incident logs were reviewed and found meeting compliance. The current license was observed posted and all permit restrictions were observed being maintained. The Summary of the NC Child Care Log, safe arrival and departure, sanitation grade, current EMC plan, current emergency drill log, First Aid and CPR charts, and administrative action were observed in the lobby. The current safe sleep policy was observed posted in the infant rooms. I reviewed the current staff and training worksheets to ensure each staff has a current DCDEE qualifying letter, CPR, First Aid training, ITS/SIDS training, and health and safety trainings, all had required information on file and current. The following violations were observed today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in Space 5 and Space 6, each had last weeks activity plan posted. GS 110-91(12); .0508(a) 721 All equipment and furnishings were not in good repair. In Space 10, I observed cubby trim in several areas peeling off, and particle board exposed. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In several of the classrooms I observed tablet charges were plugged into outlets without the tablet attached to charge, and the charger cords that were observed plugged into outlets were within reach of children in care. 10A NCAC 09 .0601(a) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. While walking in the hallway towards space CS, as we got to the door, we heard a teacher using a very stern tone as she was speaking to a child. She said sternly "Get over here" to a child that no longer wanted to participate in circle time. As she saw me and the director outside her classroom door her tone and facial expression changed and she stated the child wasn't listening and didn't want to be with the group in circle. G.S. 110-91(10) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before August 13, 2024. I will be returning in the near future to monitor compliance. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Posting - The intent of feeding schedules and activity plans to be posted is for staff and parents to be able to quickly/easily reference and follow. Having them stored in one sheet protector doesn't meet the requirement, because they aren't easily reviewable. You stated the curriculum specialist ensures lesson plans are posted and she documented that they were posted for this week, however two classrooms had last weeks plans posted and a staff stated she was waiting for hers to be printed, she has access in the tablet to view. I encourage you speak with the curriculum specialist to verify plans are posted and not just that she handed them out to post. Monday morning, the opening admin should walk around an ensure each room has a current plan posted and staff need to ensure they have material accessible to implement the plan. Nurturing tones - You and I spoke with the staff that was using a stern tone with a child. She stated the child wasn't listening and didn't want to participate in large group time. We explained that he should be given choices and the tone was inappropriate. You are having a teacher workday tomorrow. During that time, I encourage you talk with all staff about developmentally appropriate practices, stay away from using "no, don't, stop" Redirect and give children ideas on what behaviors are accepted and what they can do. If you do say "no" then follow it up with a positive and provide ideas of what they can choose to do. I encourage you find trainings staff can complete on developmentally appropriate practice and/or classroom management. Electric outlets - Take charger cords out of outlets when not in use. Administrative Action: Once the facility meets minimum standards and all violations have been corrected, the administrative action will be closed. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .1801 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 6/27/2024 Number Present: 151 Completed Date: 6/27/2024 Age: From 0 To 6 Total Minutes: 250 Time In: 09:35 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. The 18 month compliance history, prior to today’s visit was 82%. Upon my arrival I met with Tiffany Knight, administrator, and explained the purpose of today’s visit. I began the visit monitoring required posted information in the lobby and reviewing program records. The last fire inspection was conducted on 1/11/24. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted on 1/2/24. Information required to be posted in the lobby was observed posted. The current administrative action was observed posted in the lobby on a bulletin board. The current license was observed posted and all permit restrictions were observed meeting compliance. The monthly playground inspections and incident log were reviewed and found meeting compliance. Staff files were reviewed and found meeting compliance. The current staff and training worksheets were provided; I reviewed all staff’s DCDEE qualifying letters, specialized trainings, and all new hires files since my last visit. Medications were observed and stored properly. Cleaning supplies were observed stored properly. General safety requirements were monitored. In space 6, which serves 2 and 3 year olds, I observed a foam mop hanging from the wall accessible to children in care. You removed it during the visit. During today’s visit I observed infants having tummy time with staff being attentive to them and providing material to grab and play. Toddlers were observed in free choice activities with staff engaging children in play. Two year olds were observed in large group activities and preparing for outdoor play. Preschool children were observed in teacher directed activities, large group time, free choice play, and preparing for outdoor time. Supervision and staff child ratio was observed being maintained. Staff were heard using nurturing tones while speaking with children in their care, they were observed engaged with children in their care. While in Space 3 the activity plan posted was not current, it was corrected during the visit. I did not observe any discipline issues. I did observed staff render immediate assistance to a child who was upset, the teacher not only soothed the child, but helped the child calm down and waited for the child to decide what and if they wanted to engage in activities. Administrative Action Written Warning was issued on May 8, 2024. Stipulation 1 – it is the expectation that that the facility maintain compliance with all appliable child care requirements at all times. This will be monitored at every monitoring visit, regardless of if the facility is under an administrative action. Stipulation 2 – A Rules Review was conducted on June 3, 2024, Thirty-five (35) staff were present for this review. Two (2) staff were unaccounted for. One of those staff has since resigned and the other staff was excused is out of the country and will be returning by July 4 and you will be reviewing the rules with her and she will be present for stipulation 4 mandatory meeting. Stipulation 3 – You submitting a Supervision Plan on 6/13/24. On 6/14/24 we discussed the plan, which was not approved. We discussed items that were missing or needed more information. The supervision rule you referenced in your plan was 10A NCAC 09 .2506 which is for School Age Care only, which does not apply to your program. I guided you to the correct rule 10A NCAC 09 .1801 Supervision on Child Care which is applicable to your facility. You submitted the update plan to me on 6/21/24. Today I informed you the plan has been approved. Stipulation #4 By July 12, 2024 you shall conduct a staff meeting to review the written plan. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory staff meeting. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, the time and length of the meeting, and minutes documenting the information discussed during the meeting. Within three (3) days after the staff meeting is conducted, Ms. Knight shall email documentation to Ms. Anderson. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were observed during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Space 3 did not have a current activity plan posted. GS 110-91(12); .0508(a) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A mop with a foam head was observed hanging from the wall accessible to children in Space 6, which serves 2 year olds. .0604(q) Because both violations were corrected during today's visit a compliance statement is not required. Technical Assistance was provided on the following: Administrative checks: we discussed how often and what admin check when walking through the facility. I encouraged making sure that you are make sure that current activity plans are posted in each classroom every Monday morning by the opening administrator. I also encourage that you are check items are in good condition on a regular basis and foam products are not in classroom serving children under three, this includes cleaning items like mops and sponges. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 (704)594-0039 andrea.anderson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2506 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 6/27/2024 Number Present: 151 Completed Date: 6/27/2024 Age: From 0 To 6 Total Minutes: 250 Time In: 09:35 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. The 18 month compliance history, prior to today’s visit was 82%. Upon my arrival I met with Tiffany Knight, administrator, and explained the purpose of today’s visit. I began the visit monitoring required posted information in the lobby and reviewing program records. The last fire inspection was conducted on 1/11/24. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted on 1/2/24. Information required to be posted in the lobby was observed posted. The current administrative action was observed posted in the lobby on a bulletin board. The current license was observed posted and all permit restrictions were observed meeting compliance. The monthly playground inspections and incident log were reviewed and found meeting compliance. Staff files were reviewed and found meeting compliance. The current staff and training worksheets were provided; I reviewed all staff’s DCDEE qualifying letters, specialized trainings, and all new hires files since my last visit. Medications were observed and stored properly. Cleaning supplies were observed stored properly. General safety requirements were monitored. In space 6, which serves 2 and 3 year olds, I observed a foam mop hanging from the wall accessible to children in care. You removed it during the visit. During today’s visit I observed infants having tummy time with staff being attentive to them and providing material to grab and play. Toddlers were observed in free choice activities with staff engaging children in play. Two year olds were observed in large group activities and preparing for outdoor play. Preschool children were observed in teacher directed activities, large group time, free choice play, and preparing for outdoor time. Supervision and staff child ratio was observed being maintained. Staff were heard using nurturing tones while speaking with children in their care, they were observed engaged with children in their care. While in Space 3 the activity plan posted was not current, it was corrected during the visit. I did not observe any discipline issues. I did observed staff render immediate assistance to a child who was upset, the teacher not only soothed the child, but helped the child calm down and waited for the child to decide what and if they wanted to engage in activities. Administrative Action Written Warning was issued on May 8, 2024. Stipulation 1 – it is the expectation that that the facility maintain compliance with all appliable child care requirements at all times. This will be monitored at every monitoring visit, regardless of if the facility is under an administrative action. Stipulation 2 – A Rules Review was conducted on June 3, 2024, Thirty-five (35) staff were present for this review. Two (2) staff were unaccounted for. One of those staff has since resigned and the other staff was excused is out of the country and will be returning by July 4 and you will be reviewing the rules with her and she will be present for stipulation 4 mandatory meeting. Stipulation 3 – You submitting a Supervision Plan on 6/13/24. On 6/14/24 we discussed the plan, which was not approved. We discussed items that were missing or needed more information. The supervision rule you referenced in your plan was 10A NCAC 09 .2506 which is for School Age Care only, which does not apply to your program. I guided you to the correct rule 10A NCAC 09 .1801 Supervision on Child Care which is applicable to your facility. You submitted the update plan to me on 6/21/24. Today I informed you the plan has been approved. Stipulation #4 By July 12, 2024 you shall conduct a staff meeting to review the written plan. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory staff meeting. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, the time and length of the meeting, and minutes documenting the information discussed during the meeting. Within three (3) days after the staff meeting is conducted, Ms. Knight shall email documentation to Ms. Anderson. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were observed during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Space 3 did not have a current activity plan posted. GS 110-91(12); .0508(a) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A mop with a foam head was observed hanging from the wall accessible to children in Space 6, which serves 2 year olds. .0604(q) Because both violations were corrected during today's visit a compliance statement is not required. Technical Assistance was provided on the following: Administrative checks: we discussed how often and what admin check when walking through the facility. I encouraged making sure that you are make sure that current activity plans are posted in each classroom every Monday morning by the opening administrator. I also encourage that you are check items are in good condition on a regular basis and foam products are not in classroom serving children under three, this includes cleaning items like mops and sponges. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 (704)594-0039 andrea.anderson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 6/27/2024 Number Present: 151 Completed Date: 6/27/2024 Age: From 0 To 6 Total Minutes: 250 Time In: 09:35 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. The 18 month compliance history, prior to today’s visit was 82%. Upon my arrival I met with Tiffany Knight, administrator, and explained the purpose of today’s visit. I began the visit monitoring required posted information in the lobby and reviewing program records. The last fire inspection was conducted on 1/11/24. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted on 1/2/24. Information required to be posted in the lobby was observed posted. The current administrative action was observed posted in the lobby on a bulletin board. The current license was observed posted and all permit restrictions were observed meeting compliance. The monthly playground inspections and incident log were reviewed and found meeting compliance. Staff files were reviewed and found meeting compliance. The current staff and training worksheets were provided; I reviewed all staff’s DCDEE qualifying letters, specialized trainings, and all new hires files since my last visit. Medications were observed and stored properly. Cleaning supplies were observed stored properly. General safety requirements were monitored. In space 6, which serves 2 and 3 year olds, I observed a foam mop hanging from the wall accessible to children in care. You removed it during the visit. During today’s visit I observed infants having tummy time with staff being attentive to them and providing material to grab and play. Toddlers were observed in free choice activities with staff engaging children in play. Two year olds were observed in large group activities and preparing for outdoor play. Preschool children were observed in teacher directed activities, large group time, free choice play, and preparing for outdoor time. Supervision and staff child ratio was observed being maintained. Staff were heard using nurturing tones while speaking with children in their care, they were observed engaged with children in their care. While in Space 3 the activity plan posted was not current, it was corrected during the visit. I did not observe any discipline issues. I did observed staff render immediate assistance to a child who was upset, the teacher not only soothed the child, but helped the child calm down and waited for the child to decide what and if they wanted to engage in activities. Administrative Action Written Warning was issued on May 8, 2024. Stipulation 1 – it is the expectation that that the facility maintain compliance with all appliable child care requirements at all times. This will be monitored at every monitoring visit, regardless of if the facility is under an administrative action. Stipulation 2 – A Rules Review was conducted on June 3, 2024, Thirty-five (35) staff were present for this review. Two (2) staff were unaccounted for. One of those staff has since resigned and the other staff was excused is out of the country and will be returning by July 4 and you will be reviewing the rules with her and she will be present for stipulation 4 mandatory meeting. Stipulation 3 – You submitting a Supervision Plan on 6/13/24. On 6/14/24 we discussed the plan, which was not approved. We discussed items that were missing or needed more information. The supervision rule you referenced in your plan was 10A NCAC 09 .2506 which is for School Age Care only, which does not apply to your program. I guided you to the correct rule 10A NCAC 09 .1801 Supervision on Child Care which is applicable to your facility. You submitted the update plan to me on 6/21/24. Today I informed you the plan has been approved. Stipulation #4 By July 12, 2024 you shall conduct a staff meeting to review the written plan. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff, shall participate in the mandatory staff meeting. Documentation of the staff meeting shall include an attendance roster with the printed name and signature of each staff member in attendance, the date, the time and length of the meeting, and minutes documenting the information discussed during the meeting. Within three (3) days after the staff meeting is conducted, Ms. Knight shall email documentation to Ms. Anderson. All documentation shall be maintained in facility files for review by representatives of the Division of Child Development and Early Education upon request. The following violations were observed during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Space 3 did not have a current activity plan posted. GS 110-91(12); .0508(a) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. A mop with a foam head was observed hanging from the wall accessible to children in Space 6, which serves 2 year olds. .0604(q) Because both violations were corrected during today's visit a compliance statement is not required. Technical Assistance was provided on the following: Administrative checks: we discussed how often and what admin check when walking through the facility. I encouraged making sure that you are make sure that current activity plans are posted in each classroom every Monday morning by the opening administrator. I also encourage that you are check items are in good condition on a regular basis and foam products are not in classroom serving children under three, this includes cleaning items like mops and sponges. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 (704)594-0039 andrea.anderson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0902 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 5/21/2024 Number Present: 177 Completed Date: 5/21/2024 Age: From 0 To 5 Total Minutes: 185 Time In: 12:45 PM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. The 18 month compliance history, prior to today’s visit was 81%. Upon my arrival I met with Tiffany Knight. I explained the purpose of today’s visit and what would be monitored. I began the visit monitoring required posted information in the lobby and reviewing program records. The last fire inspection was conducted on 1/11/24. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted on 1/2/24. Information required to be posted in the lobby was observed posted. The current administrative action was observed posted in the lobby on a bulletin board. The current license was observed posted and all permit restrictions were observed meeting compliance. The monthly playground inspections and incident log were reviewed and found meeting compliance. Staff files were reviewed and found meeting compliance. The current staff and training worksheets were provided and I reviewed all staff’s DCDEE qualifying letter, specialized trainings and all new hires files since my last visit. Medications were observed stored properly. Cleaning supplies were observed stored properly. I did not observe any hazardous items accessible to children in care. During today’s visit it was naptime for most classrooms. In the oldest preschool classroom I observed lunch time and hand washing. The meals served followed the current menu. Children with parent preferences or special diets had information posted and their meal followed their eating plans. While monitoring in rooms while children napped, space 8 did not have their cots 18 inches apart and did not have a solid barrier between any cots less than 18 inches apart. While in Space 3, two children under 15 months did not have a current feeding schedule on file, this was corrected during the visit. As children ate, staff were observed monitoring children as they ate, and talking with them. As children napped staff were observed rubbing backs, walking around monitoring children as they slept. I observed some infants having tummy time with staff being attentive to them and providing material to grab and play. Supervision and staff child ratio were observed being maintained. I did not observe any discipline issues. I heard staff using nurturing tones when speaking with children in their care. Each group was observed in approved adequate space. The following violations were observed during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)One child, born, 2/26/23 did not have a current feeding schedule on site. 10A NCAC 09 .0902(a) 614 Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. While in Space 8, I observed serval cots 15-16 inches apart and not the required 18 inches. They did not have sold barriers between them when they weren’t 18 inches apart. 15A NCAC 18A .2821(e) 1912 The written feeding plan did not include the type of milk, formula or food and/or the frequency of the feedings. One child, born 3/22/23, has a feeding plan posted, however it just listed the child’s name and did not include information on what to feed the child and when. .0902(a) Compliance Letter: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before June 5, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Administrative Action: You received the action last week, and we spoke by phone. I will be conducting rules review with all staff on June 3, 2024. After the meeting you will work on Stipulation #3 and submit a supervision policy to me by June 17, 2024, for approval. Once the plan is approved you will be notified, and you will hold a mandatory staff meeting to review the approved policy. Technical Assistance was provided on the following: Feeding schedules: I encourage you to come up with a plan to ensure your toddler classrooms maintain children’s feeding schedules for any children under 15 months. I suggest keeping a note on the refrigerator reminding staff that any child under 15 months must have a current feeding schedule posted. If transitioning into the room from the infant room have a transition plan in place where staff from the child’s old room can speak with the child’s new teachers to ensure everything is passed over and posted if needed, in the morning of the child’s first day, before the child enters his/her new classroom/ Cot placement: I encourage you to have a device, like a string that is 18”, in each classroom that staff can use to ensure cots that cannot be separated by a solid barrier the full length of the cots are 18 inches apart. You may have to move furniture during rest time in order for costs to be placed 18 inches apart or utilize the sold shelving units as the solid barrier between cots since they are the full length of cots. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 Andrea.anderson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2203 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 0324-358L Visit Date: 4/11/2024 Number Present: 159 Completed Date: 4/11/2024 Age: From 0 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced he purpose of today’s complaint follow-up visit was to monitor corrections to violations cited during the 4/3/24 complaint visit. The 18 month compliance history, prior to today’s visit was 83%. Upon my arrival I was greeted by Tiffany Knight, Center Director. I explained the purpose of today’s visit. You were able to accompany me on today's walkthrough of the facility. During the walkthrough I observed each group of children in care. Supervision and staff/child ratio were observed being maintained. Staff were observed interacting with children while moving about the indoor and outdoor environment, rendering assistance to children in care. During the visit I observed children's arrival and staff greeting the parent and child, morning snack where children were observed eating and washing hands when finished and staff monitoring the children as they ate, large group time and center free play. While in Space 7 I observed children playing in the block center with a storage basket on the floor beside a child. The storage bin was observed unraveling in four different areas of the basket, which is considered poor repair. It was removed during the visit. Space 8 is a classroom that serves three year old's. The room did not have enough material in centers for at least three children to play independently. Shelves were observed turned around facing the wall so children didn't have access to them and three shelves in centers were empty (art, manipulatives and dramatic play area.) Each group of children were observed being cared for in adequate approved space. The current One Star License was observed posted and all permit restrictions were observed meeting compliance. The following violations were cited during the visit. Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. While in Space 8, a room serving three year old's, I observed three shelves turned towards the wall making the material inaccessible to children in care and three interest centers with empty shelves (art, manipulatives and dramatic play.) .0510(d)(1) 721 All equipment and furnishings were not in good repair. While in Space 7 I observed a storage basket on the floor beside a child in the block center that was unraveling in four areas. G.S. 110-91(6); .0601(b) Compliance Statement: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, Center Director, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before April 25, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Material in poor repair: You stated you have discussed this with all staff, each classroom has an opening and closing checklist and staff are to inform you when something is in poor repair. You send out reminders in emails and the expectation is all staff monitoring their email since it is one of the main ways you communicate information as a whole to the staff. Because you have these practices in place we talked about how management is monitoring staff are completing the daily checks as well as encouraging you to discuss professionalism, this includes reading the emails regularly and implementing procedures accurately. Material is used routinely by many children throughout the day, so it is expected that items become in poor repair. When an item is observed in poor repair the item must be made inaccessible to children in care until it can be replaced, repaired or removed. Sufficient material: You informed me that Space 8 has been going through staffing changes and has children with challenging behaviors. The way the classroom looked today while we were monitoring, it was clear children didn't have material accessible for them to use. Today a sub was in there and she was observed trying to conduct a large group time reading books to children. A few children were observed wanting to do something else and she allowed them that choice, however shelves were turned around to the wall or shelves were empty. On shelves that had material it was not organized or center related. Having clear defined centers that are organized, have sufficient material and accessible to children throughout the day will cut down on some of the challenging behaviors in the classroom. I encourage you to order supplies for the classroom and have your curriculum specialist work with the class with routines and classroom management. You stated you are working with CCRI and working with the families of the children that are having challenging behaviors. I also provided you the Challenging Behavior Helpline for you and staff to access when needed. Other: Adding second shift to the license: The owner will need to provide a signed written statement requesting second shift be added to the license. You stated you would like to provide parent night out events and currently are not licensed to offer care during second shift. If the request is received after the action is issued second shift will be added when the action is closed. An administrative action - written warning has been recommended and is currently in review. I will be conducting unannounced visits every 4-6 weeks during this process. Requirements regarding administrative actions written warnings can be found in 10A NCAC 09 .2203. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 0324-358L Visit Date: 4/11/2024 Number Present: 159 Completed Date: 4/11/2024 Age: From 0 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced he purpose of today’s complaint follow-up visit was to monitor corrections to violations cited during the 4/3/24 complaint visit. The 18 month compliance history, prior to today’s visit was 83%. Upon my arrival I was greeted by Tiffany Knight, Center Director. I explained the purpose of today’s visit. You were able to accompany me on today's walkthrough of the facility. During the walkthrough I observed each group of children in care. Supervision and staff/child ratio were observed being maintained. Staff were observed interacting with children while moving about the indoor and outdoor environment, rendering assistance to children in care. During the visit I observed children's arrival and staff greeting the parent and child, morning snack where children were observed eating and washing hands when finished and staff monitoring the children as they ate, large group time and center free play. While in Space 7 I observed children playing in the block center with a storage basket on the floor beside a child. The storage bin was observed unraveling in four different areas of the basket, which is considered poor repair. It was removed during the visit. Space 8 is a classroom that serves three year old's. The room did not have enough material in centers for at least three children to play independently. Shelves were observed turned around facing the wall so children didn't have access to them and three shelves in centers were empty (art, manipulatives and dramatic play area.) Each group of children were observed being cared for in adequate approved space. The current One Star License was observed posted and all permit restrictions were observed meeting compliance. The following violations were cited during the visit. Violation Number Comment Rule 468 When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. While in Space 8, a room serving three year old's, I observed three shelves turned towards the wall making the material inaccessible to children in care and three interest centers with empty shelves (art, manipulatives and dramatic play.) .0510(d)(1) 721 All equipment and furnishings were not in good repair. While in Space 7 I observed a storage basket on the floor beside a child in the block center that was unraveling in four areas. G.S. 110-91(6); .0601(b) Compliance Statement: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, Center Director, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before April 25, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Material in poor repair: You stated you have discussed this with all staff, each classroom has an opening and closing checklist and staff are to inform you when something is in poor repair. You send out reminders in emails and the expectation is all staff monitoring their email since it is one of the main ways you communicate information as a whole to the staff. Because you have these practices in place we talked about how management is monitoring staff are completing the daily checks as well as encouraging you to discuss professionalism, this includes reading the emails regularly and implementing procedures accurately. Material is used routinely by many children throughout the day, so it is expected that items become in poor repair. When an item is observed in poor repair the item must be made inaccessible to children in care until it can be replaced, repaired or removed. Sufficient material: You informed me that Space 8 has been going through staffing changes and has children with challenging behaviors. The way the classroom looked today while we were monitoring, it was clear children didn't have material accessible for them to use. Today a sub was in there and she was observed trying to conduct a large group time reading books to children. A few children were observed wanting to do something else and she allowed them that choice, however shelves were turned around to the wall or shelves were empty. On shelves that had material it was not organized or center related. Having clear defined centers that are organized, have sufficient material and accessible to children throughout the day will cut down on some of the challenging behaviors in the classroom. I encourage you to order supplies for the classroom and have your curriculum specialist work with the class with routines and classroom management. You stated you are working with CCRI and working with the families of the children that are having challenging behaviors. I also provided you the Challenging Behavior Helpline for you and staff to access when needed. Other: Adding second shift to the license: The owner will need to provide a signed written statement requesting second shift be added to the license. You stated you would like to provide parent night out events and currently are not licensed to offer care during second shift. If the request is received after the action is issued second shift will be added when the action is closed. An administrative action - written warning has been recommended and is currently in review. I will be conducting unannounced visits every 4-6 weeks during this process. Requirements regarding administrative actions written warnings can be found in 10A NCAC 09 .2203. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .2203 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 0324-358L Visit Date: 4/3/2024 Number Present: 128 Completed Date: 4/3/2024 Age: From 0 To 5 Total Minutes: 255 Time In: 12:45 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The 18 month compliance history, prior to today's visit was 83% Upon my arrival I spoke with Tiffany Knight, Administrator, and explained the reason for the visit. Allegation: On 3-26-25 you contacted me to self-report the incident that had occurred earlier in the day, where a toddler walked out their back classroom emergency exit door without any staff seeing or knowing his whereabouts, he was found on the sidewalk inside the fenced in area outside the classroom side of the building. During today's visit you provided me with the written statements from the staff involved in the incident and from staff that witnessed the incident. The two staff in care of the toddler group, where the child left the room unknowingly, were terminated upon finding the child and discussing the incident with staff involved. Staff that witnessed or were aware of the incident were interviewed today after I read their written statements. During today's interviews it was stated that one toddler group had just come in from outside and the adjoining classroom (separated by a half wall) asked what the weather was outside. A teacher responded. At that time the teacher who asked what the weather was, went to her back classroom emergency exit door and opened it, reaching out to gage the weather then walked away from the door and began preparing the children for outdoor play. She and her co-teacher assisted children with putting coats/jackets on the children when the staff that opened the back door grabbed a jacket and couldn't find the child. She asked her co-worker how many children were present and she stated 9, and the staff responded I only count 8. They began immediately looking for the child, asking the staff in the other toddler class if the child was with them and they said no. At this time one staff put children in a wagon and started looking for the missing child as the other staff searched the classroom. In the statements the one staff says they tried to call the front office but something was wrong with the phone line and hung up and just started looking. A teacher from the adjacent room was in the front office speaking with the administrator, as she walked out of the office she could hear a staff say a child was missing, she and the administrative staff immediately ran to see what was happening and began looking for the child all over the building. One staff decided they would check the back door, it was a door that was used only for emergency exits, and she found the child on the sidewalk walking towards the back of the building, he was inside a fenced in area. Based on witness statements and interview today, it was determined the staff did not know where the child was for 20-25 minutes. When the child was found he was not crying and was not hurt. The statement written by the staff in charge of the group where the child went missing says the music was playing and children were crying and she didn't hear the emergency chime on the back door. During today's interview a staff in the adjacent classroom stated she heard the chime as she was changing diapers and saw the teacher open the door but couldn't see the entire door or lower area where children would be and didn't witness the child exiting the building. She states she only heard one chime which indicates the child walked out without being noticed while the staff was holding the door open checking the weather. The other staff in the room where the incident occurred was cleaning up a teacher directed activity and did not see the child leave through the back door. Since the incident, you held a full staff meeting and reviewed supervision practices, the name to face ratio document, discussed volume of music playing in classrooms and discussed using their code word to notify admin immediately about an emergency. Based on this being a self report and today's interviews this allegation is substantiated. A walkthrough was conducted today, Ms. Knight was able to accompany me. During the walkthrough I observed children waking from rest time and having snack. You had several rooms during snack that staff were not observing the children, they were doing other tasks (putting cots away, assisting children playing in other areas of the classroom or getting ready to change diapers) I reminded each group of staff that during meal times (snack included) staff must be able to see and hear children ages 0-5 while eating. If they are doing other tasks and their backs are too the children they are not supervising adequately. Children can choke in an instance and it could be silent. Today you had a low amount of children in attendance so several rooms only required one teacher to care for their group, meeting ratio. I encourage staff and you to have a plan in place for mealtimes when only one staff is present, especially in rooms where diapering or staff having to help in restrooms are occurring. They should be calling for assistance or you all should schedule staff to assist in those rooms during meal times to ensure adequate supervision is maintained. Also during snack in rooms serving children under 3 I observed three Ziplock bags on a low prep counter where snack for the day was served. I explained the cook needs to send food to classrooms in appropriate storage. Ziploc bags cannot be accessible to children under 3. Staff/child ratio was observed meeting compliance. The current license was observed posted with all permit restrictions found meeting compliance. The following violations were cited today: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On March 26, 2024 a toddler walked out a back classroom emergency exit door when a staff opened it to check the weather. Neither staff noticed the child exiting the classroom and did not know he was missing until they were ready to put his coat on him for outdoor play. He was found on the sidewalk by the building, inside the fenced in area. It was determined he was outside alone for 20-25 minutes. Today, in 4 classrooms I observed snack time and staff not adequately supervising children. Staff were observed cleaning centers, putting cots away, assisting children playing in other areas of the classroom and were not observing the children eating snack. .1801(a)(1-5) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. The cook delivered afternoon snack in three Ziploc bags per classroom, including classrooms serving children under 3. I observed these snack bags laying on a low counter in each classroom serving children under 3, accessible to children in care .0604(q) Compliance Statement: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before April 18, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Supervision: When I asked to review your supervision policy, you provided your name to face sheet. We spoke with compliance supervisor via phone and she explained that you discuss supervision through other areas such as the name to face checks, and cell phone usage, providing a nurturing environment. Today I read the supervision requirement to you and discussed all 5 of the components outlined in rule. The name to face sheet help staff know how many children are in care, beyond knowing the number they need to be aware of what each child is doing in their group, there whereabouts, what activities they are doing, etc. I also discussed snack time supervision to you and the staff where adequate supervision was not maintained. If only one staff is present they should be calling you for assistance if they need to assist with toileting or changing diapers while other children are still eating. I encourage each group upon rest time wake up, get through the transition of toileting and diaper changes before preparing the snack tables for snack. Once all children are ready for snack you can begin to wash hands, once children are seated snack can then be offered and staff can sit with them, eat snack with them and supervise adequately during mealtime. Food Storage: You should have a conversation with your cook about proper food storage and what can be used in classrooms. Ziploc bags cannot be accessible to children in care under 3, so I encourage you not allow them in those rooms at all. She can put them in a container or a plate and cover with aluminum foil. Administrative Action: I explained based on the substantiation of the allegation and following child care requirement 10A NCAC 09 .2203, I would be recommending an Administrative Action written warning. During this time I will be conducted unannounced visits every 4-6 weeks. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0902 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 2/15/2024 Number Present: 160 Completed Date: 2/15/2024 Age: From 0 To 5 Total Minutes: 495 Time In: 09:30 AM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements. A checklist was used to monitor the facility. I met with Tiffany Knight, Administrator, you were able to complete the walkthrough with me. We monitored each classroom and outdoor environment. You do not offer transportation. While in each classroom I observed supervision and staff/child ratio being maintained. Staff were observed moving about the indoor environment as children played in centers. Staff were seated with their group of children during large group time. While eating staff were observed close to children as they ate and could see and hear the children during meal time. While in the infant rooms I observed infants resting and having floor time. Staff were seated with the infants having floor time, providing material to try and grasp and use. I observed visual safe sleep checks being conducted and documented. Material and equipment was monitored in each classroom, please see violation section and technical assistance portion of this document. Each classroom had a current activity plan and daily schedule posted. The infant rooms had the current safe sleep policy posted. I reviewed feeding schedules in each classroom serving children 15 months and younger, please see violation section and technical assistance portion of the document. I reviewed current allergy lists, food preference and opt out documents today as I observed lunch being served. The current menu was observed posted and substitutes documented. Medications were monitored today, please see violation section of this document. The outdoor environment was reviewed today. The fencing separating the playgrounds has rails that are not less than 3 1/2inches or more than 9 inches apart in several areas, they measured 3 3/4 and 4 inches apart. Gross motor material and equipment outdoors were observed to be in good repair and developmentally appropriate. Monthly playground inspections were reviewed and found meeting compliance. Program records were reviewed. The last fire inspection was conducted on 1-11-24, the last sanitation inspection was conducted on 1-2-24. The emergency drill log was reviewed and found meeting compliance. The incident log, EPR plan, information required to be posted was all reviewed and found meeting compliance. A sample of children's records were reviewed today. I was informed on child had an opt out form on file because he was provided his lunch from home today. There was not opt out form on file, the parent arrived during the visit and determined he didn't want to opt out, and wants his child to eat the school vegetarian menu. The current staff and training forms were reviewed, I monitored all new staff files and a percentage of older staff. One staff did not have proof of completing Recognizing and Responding to suspicions of maltreatment on file. Staff required to complete on-going training have until 2-22-24 to complete their trainings, as you do trainings based on your annual compliance visits. The following violations were cited today: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). One child, under 15 months of age, in Space 3 did not have a current feeding schedule posted. 10A NCAC 09 .0902(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One child's feeding schedule in Space 2, was not signed by the parent. .0902(a) 542 The written feeding plan was not modified as the child's needs changed. One child's feeding schedule in Space 2 is not current, it states bottles and nothing else. Staff report the child is fed baby food while on site. 10 NCAC 09 .0902(a) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The black fencing separating playgrounds was measured today, the planks measure 3 3/4 inches and 4 inches apart in several areas of the fencing. .0605(g) 721 All equipment and furnishings were not in good repair. The center is using plastic wicker baskets to store material in each classroom, today I observed many of these baskets unraveling leaving sharp edges, in Space 5, 8, P1B, and space 11. Books in Space 7 were observed torn, missing pages, missing cover. Outdoors, the handles to two doors between playgrounds is missing the cover and leaves sharp metal edges. G.S. 110-91(6); .0601(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Emergency medication was observed stored in a backpack that hung below 5 feet in the classroom. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Space 2 permission to administer diaper creams were reviewed, five did not have instructions of when to administer. Space 3, one triple paste diaper cream permission only had the parent signature and a date, it did not list the child's name, name of medication and instructions on administering. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. Space 6, serving two year olds, I observed children playing with foam peg board, several with bite marks and I observed foam blocks in the block center. Space 7 serving two year olds I observed bubble wrap on the low art shelf, art material stored in ziplock bags and Styrofoam pieces accessible to children in care. .0604(q) 1790 A statement acknowledging the parental decision to opt out of the supplemental food provided by the center was not signed by the parent and/or maintained on file at the center. One child was observed with their own meal that did not meet nutritional guidelines. The Staff stated his parents opted out of the nutrition program, nothing was on file regarding the child's nutritional needs. .0901(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff hired in January 2023, left the job in May 2023 and returned to work on 9-5-2023 does not have proof on file of completing Recognizing and Responding to Suspicions of Maltreatment on file. .1102(g) Compliance Statement: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 29, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided today on the following: Medication requirements - Emergency medications must be stored above 5 feet. You are storing them in book bags that hang below 5 feet, either move the hooks up where the base of the bag is below 5 feet or store the medication elsewhere in the room above 5 feet where staff have access quickly. I encourage you to have all medications come through the front office, meaning parents complete the permission forms and provide the medical action form when needed, with the medication in the front office where someone on admin reviews the information to ensure permission slips are filled out accurately with clear instructions, they should not as "as needed". I encourage you to keep a master list/spreadsheet of medications, medical action plans, and permission to administer is on site. Each classroom that has medication should do a monthly check to ensure medication requirements are being maintained. Material and equipment: We discussed what poor repair means. Books missing pages over, dramatic play sink missing from the pretend sink, battery operated material with dead batteries, storage bins broken or unraveling are all examples of poor repair. I highly encourage you to use durable plastic containers for storage and move away from ziplock storage bags and the wicker baskets. As much as children use material in each classroom you want a durable storage container and not one that unravels easily or breaks quickly. I reviewed the plastic and foam product requirement when you have children under 3. Make sure you know what your staff are bringing into the classrooms to use, they need to be age appropriate for the children they serve. Nutrition: Feedings schedules must remain current and posted for all children 15 months or younger where they can be easily viewed during meal prep/time. When feeding habits change make sure parents are updating the form, signing and dating. For children older than 15 months when there are nutritional restrictions or preferences you must have that information in writing and add it to your current allergy list. Opting out of the nutrition program means the parents provide all meals and drink for their child while they are present and they do not need to meet nutritional requirements. Food restrictions or special diets must be in writing and if eating your meal plan must meet nutritional requirements, meaning nutritional substitutes should be offered. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0803 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 2/15/2024 Number Present: 160 Completed Date: 2/15/2024 Age: From 0 To 5 Total Minutes: 495 Time In: 09:30 AM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements. A checklist was used to monitor the facility. I met with Tiffany Knight, Administrator, you were able to complete the walkthrough with me. We monitored each classroom and outdoor environment. You do not offer transportation. While in each classroom I observed supervision and staff/child ratio being maintained. Staff were observed moving about the indoor environment as children played in centers. Staff were seated with their group of children during large group time. While eating staff were observed close to children as they ate and could see and hear the children during meal time. While in the infant rooms I observed infants resting and having floor time. Staff were seated with the infants having floor time, providing material to try and grasp and use. I observed visual safe sleep checks being conducted and documented. Material and equipment was monitored in each classroom, please see violation section and technical assistance portion of this document. Each classroom had a current activity plan and daily schedule posted. The infant rooms had the current safe sleep policy posted. I reviewed feeding schedules in each classroom serving children 15 months and younger, please see violation section and technical assistance portion of the document. I reviewed current allergy lists, food preference and opt out documents today as I observed lunch being served. The current menu was observed posted and substitutes documented. Medications were monitored today, please see violation section of this document. The outdoor environment was reviewed today. The fencing separating the playgrounds has rails that are not less than 3 1/2inches or more than 9 inches apart in several areas, they measured 3 3/4 and 4 inches apart. Gross motor material and equipment outdoors were observed to be in good repair and developmentally appropriate. Monthly playground inspections were reviewed and found meeting compliance. Program records were reviewed. The last fire inspection was conducted on 1-11-24, the last sanitation inspection was conducted on 1-2-24. The emergency drill log was reviewed and found meeting compliance. The incident log, EPR plan, information required to be posted was all reviewed and found meeting compliance. A sample of children's records were reviewed today. I was informed on child had an opt out form on file because he was provided his lunch from home today. There was not opt out form on file, the parent arrived during the visit and determined he didn't want to opt out, and wants his child to eat the school vegetarian menu. The current staff and training forms were reviewed, I monitored all new staff files and a percentage of older staff. One staff did not have proof of completing Recognizing and Responding to suspicions of maltreatment on file. Staff required to complete on-going training have until 2-22-24 to complete their trainings, as you do trainings based on your annual compliance visits. The following violations were cited today: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). One child, under 15 months of age, in Space 3 did not have a current feeding schedule posted. 10A NCAC 09 .0902(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One child's feeding schedule in Space 2, was not signed by the parent. .0902(a) 542 The written feeding plan was not modified as the child's needs changed. One child's feeding schedule in Space 2 is not current, it states bottles and nothing else. Staff report the child is fed baby food while on site. 10 NCAC 09 .0902(a) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The black fencing separating playgrounds was measured today, the planks measure 3 3/4 inches and 4 inches apart in several areas of the fencing. .0605(g) 721 All equipment and furnishings were not in good repair. The center is using plastic wicker baskets to store material in each classroom, today I observed many of these baskets unraveling leaving sharp edges, in Space 5, 8, P1B, and space 11. Books in Space 7 were observed torn, missing pages, missing cover. Outdoors, the handles to two doors between playgrounds is missing the cover and leaves sharp metal edges. G.S. 110-91(6); .0601(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Emergency medication was observed stored in a backpack that hung below 5 feet in the classroom. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Space 2 permission to administer diaper creams were reviewed, five did not have instructions of when to administer. Space 3, one triple paste diaper cream permission only had the parent signature and a date, it did not list the child's name, name of medication and instructions on administering. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. Space 6, serving two year olds, I observed children playing with foam peg board, several with bite marks and I observed foam blocks in the block center. Space 7 serving two year olds I observed bubble wrap on the low art shelf, art material stored in ziplock bags and Styrofoam pieces accessible to children in care. .0604(q) 1790 A statement acknowledging the parental decision to opt out of the supplemental food provided by the center was not signed by the parent and/or maintained on file at the center. One child was observed with their own meal that did not meet nutritional guidelines. The Staff stated his parents opted out of the nutrition program, nothing was on file regarding the child's nutritional needs. .0901(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff hired in January 2023, left the job in May 2023 and returned to work on 9-5-2023 does not have proof on file of completing Recognizing and Responding to Suspicions of Maltreatment on file. .1102(g) Compliance Statement: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 29, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided today on the following: Medication requirements - Emergency medications must be stored above 5 feet. You are storing them in book bags that hang below 5 feet, either move the hooks up where the base of the bag is below 5 feet or store the medication elsewhere in the room above 5 feet where staff have access quickly. I encourage you to have all medications come through the front office, meaning parents complete the permission forms and provide the medical action form when needed, with the medication in the front office where someone on admin reviews the information to ensure permission slips are filled out accurately with clear instructions, they should not as "as needed". I encourage you to keep a master list/spreadsheet of medications, medical action plans, and permission to administer is on site. Each classroom that has medication should do a monthly check to ensure medication requirements are being maintained. Material and equipment: We discussed what poor repair means. Books missing pages over, dramatic play sink missing from the pretend sink, battery operated material with dead batteries, storage bins broken or unraveling are all examples of poor repair. I highly encourage you to use durable plastic containers for storage and move away from ziplock storage bags and the wicker baskets. As much as children use material in each classroom you want a durable storage container and not one that unravels easily or breaks quickly. I reviewed the plastic and foam product requirement when you have children under 3. Make sure you know what your staff are bringing into the classrooms to use, they need to be age appropriate for the children they serve. Nutrition: Feedings schedules must remain current and posted for all children 15 months or younger where they can be easily viewed during meal prep/time. When feeding habits change make sure parents are updating the form, signing and dating. For children older than 15 months when there are nutritional restrictions or preferences you must have that information in writing and add it to your current allergy list. Opting out of the nutrition program means the parents provide all meals and drink for their child while they are present and they do not need to meet nutritional requirements. Food restrictions or special diets must be in writing and if eating your meal plan must meet nutritional requirements, meaning nutritional substitutes should be offered. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 2/15/2024 Number Present: 160 Completed Date: 2/15/2024 Age: From 0 To 5 Total Minutes: 495 Time In: 09:30 AM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements. A checklist was used to monitor the facility. I met with Tiffany Knight, Administrator, you were able to complete the walkthrough with me. We monitored each classroom and outdoor environment. You do not offer transportation. While in each classroom I observed supervision and staff/child ratio being maintained. Staff were observed moving about the indoor environment as children played in centers. Staff were seated with their group of children during large group time. While eating staff were observed close to children as they ate and could see and hear the children during meal time. While in the infant rooms I observed infants resting and having floor time. Staff were seated with the infants having floor time, providing material to try and grasp and use. I observed visual safe sleep checks being conducted and documented. Material and equipment was monitored in each classroom, please see violation section and technical assistance portion of this document. Each classroom had a current activity plan and daily schedule posted. The infant rooms had the current safe sleep policy posted. I reviewed feeding schedules in each classroom serving children 15 months and younger, please see violation section and technical assistance portion of the document. I reviewed current allergy lists, food preference and opt out documents today as I observed lunch being served. The current menu was observed posted and substitutes documented. Medications were monitored today, please see violation section of this document. The outdoor environment was reviewed today. The fencing separating the playgrounds has rails that are not less than 3 1/2inches or more than 9 inches apart in several areas, they measured 3 3/4 and 4 inches apart. Gross motor material and equipment outdoors were observed to be in good repair and developmentally appropriate. Monthly playground inspections were reviewed and found meeting compliance. Program records were reviewed. The last fire inspection was conducted on 1-11-24, the last sanitation inspection was conducted on 1-2-24. The emergency drill log was reviewed and found meeting compliance. The incident log, EPR plan, information required to be posted was all reviewed and found meeting compliance. A sample of children's records were reviewed today. I was informed on child had an opt out form on file because he was provided his lunch from home today. There was not opt out form on file, the parent arrived during the visit and determined he didn't want to opt out, and wants his child to eat the school vegetarian menu. The current staff and training forms were reviewed, I monitored all new staff files and a percentage of older staff. One staff did not have proof of completing Recognizing and Responding to suspicions of maltreatment on file. Staff required to complete on-going training have until 2-22-24 to complete their trainings, as you do trainings based on your annual compliance visits. The following violations were cited today: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). One child, under 15 months of age, in Space 3 did not have a current feeding schedule posted. 10A NCAC 09 .0902(a) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One child's feeding schedule in Space 2, was not signed by the parent. .0902(a) 542 The written feeding plan was not modified as the child's needs changed. One child's feeding schedule in Space 2 is not current, it states bottles and nothing else. Staff report the child is fed baby food while on site. 10 NCAC 09 .0902(a) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The black fencing separating playgrounds was measured today, the planks measure 3 3/4 inches and 4 inches apart in several areas of the fencing. .0605(g) 721 All equipment and furnishings were not in good repair. The center is using plastic wicker baskets to store material in each classroom, today I observed many of these baskets unraveling leaving sharp edges, in Space 5, 8, P1B, and space 11. Books in Space 7 were observed torn, missing pages, missing cover. Outdoors, the handles to two doors between playgrounds is missing the cover and leaves sharp metal edges. G.S. 110-91(6); .0601(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Emergency medication was observed stored in a backpack that hung below 5 feet in the classroom. 15A NCAC 18A .2820(d) 847 Parent's medication authorization did not include required information. Space 2 permission to administer diaper creams were reviewed, five did not have instructions of when to administer. Space 3, one triple paste diaper cream permission only had the parent signature and a date, it did not list the child's name, name of medication and instructions on administering. 10A NCAC 09 .0803(4)(6-9) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. Space 6, serving two year olds, I observed children playing with foam peg board, several with bite marks and I observed foam blocks in the block center. Space 7 serving two year olds I observed bubble wrap on the low art shelf, art material stored in ziplock bags and Styrofoam pieces accessible to children in care. .0604(q) 1790 A statement acknowledging the parental decision to opt out of the supplemental food provided by the center was not signed by the parent and/or maintained on file at the center. One child was observed with their own meal that did not meet nutritional guidelines. The Staff stated his parents opted out of the nutrition program, nothing was on file regarding the child's nutritional needs. .0901(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff hired in January 2023, left the job in May 2023 and returned to work on 9-5-2023 does not have proof on file of completing Recognizing and Responding to Suspicions of Maltreatment on file. .1102(g) Compliance Statement: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 29, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided today on the following: Medication requirements - Emergency medications must be stored above 5 feet. You are storing them in book bags that hang below 5 feet, either move the hooks up where the base of the bag is below 5 feet or store the medication elsewhere in the room above 5 feet where staff have access quickly. I encourage you to have all medications come through the front office, meaning parents complete the permission forms and provide the medical action form when needed, with the medication in the front office where someone on admin reviews the information to ensure permission slips are filled out accurately with clear instructions, they should not as "as needed". I encourage you to keep a master list/spreadsheet of medications, medical action plans, and permission to administer is on site. Each classroom that has medication should do a monthly check to ensure medication requirements are being maintained. Material and equipment: We discussed what poor repair means. Books missing pages over, dramatic play sink missing from the pretend sink, battery operated material with dead batteries, storage bins broken or unraveling are all examples of poor repair. I highly encourage you to use durable plastic containers for storage and move away from ziplock storage bags and the wicker baskets. As much as children use material in each classroom you want a durable storage container and not one that unravels easily or breaks quickly. I reviewed the plastic and foam product requirement when you have children under 3. Make sure you know what your staff are bringing into the classrooms to use, they need to be age appropriate for the children they serve. Nutrition: Feedings schedules must remain current and posted for all children 15 months or younger where they can be easily viewed during meal prep/time. When feeding habits change make sure parents are updating the form, signing and dating. For children older than 15 months when there are nutritional restrictions or preferences you must have that information in writing and add it to your current allergy list. Opting out of the nutrition program means the parents provide all meals and drink for their child while they are present and they do not need to meet nutritional requirements. Food restrictions or special diets must be in writing and if eating your meal plan must meet nutritional requirements, meaning nutritional substitutes should be offered. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0604 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 11/7/2023 Number Present: 148 Completed Date: 11/7/2023 Age: From 0 To 6 Total Minutes: 210 Time In: 01:30 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. Prior to today’s visit the 18 month compliance history was 85%. Today I met with the Senior Director. Emily Stinebaugh, Program Coordinator accompanied me on the walkthrough of the facility. It was nap time during the walkthrough. I observed most children resting on individual cots spread at least 18 inches apart. Some children were observed reading books. Infants were observed eating and resting with visual safe sleep checks being conducted and documented. Supervision, staff/child ratio and group sizes were observed meeting compliance. I did not observe any discipline issues. The current license was observed posted and permit restrictions were observed meeting compliance. Staff were observed patting their backs, engaged with infants or sitting at tables working as their group napped. I reviewed staff files for current criminal record checks, CPR/FA certification and ITS/SIDS certification. I also reviewed new hire files. You have completed all stipulations of the administrative action. The action will be closed once all violations cited during today’s visit have been corrected. Stipulation #1 will be monitored at each visit. It is the expectation that all child care requirements are maintained at all times. During today's visit this stipulation was not being met, violations were observed during the visit. Stipulation #2 - the administrator submitted a revised staffing pattern plan and it was approved on 10/9/23. Stipulation #3 You held a staff meeting on the evening of 10/9/23, everyone was in attendance. The required information is on file available for review, you also submitted the information to me on 10/23/23. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. I observed an outlet in the the hallway by infant classrooms uncovered. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed the laundry room door open, nobody was in the laundry room, bleach and other hazardous cleaning supplies were observed stored in the the space. .2820(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two staff hired 9/5/23 and 9/18/23 do not have proof of receiving 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One new hire, as of 10/11/23, does not have proof of completing 6 hours of orientation within the first two weeks of employment. .1101(a)(b) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. While observing in Space 9, one child was awake on her cot, another child was awake in the restroom, the teacher was sitting at a table working and a Coke soda was on the table by her, she stated it was hers when asked. .0901(i) Compliance Letter: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Tiffany Knight, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before November 21, 2023. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: General Safety - I encourage you to conduct a walkthrough of the facility prior to children's arrival to ensure all outlets not in use are covered in the hallways, classroom staff should be checking their rooms daily prior to children's arrival to ensure it's safe and ready for children's use. I encourage you to put a reminder sign on the laundry room door to keep it closed and locked when not occupied. Orientation: I encourage you to complete the orientation form as you are completing the topic area of orientation and then when all topic areas have been discussed and completed you and the staff will sign the bottom portion of the document. I encourage you, as the new director, to review your business policy on when and how orientation is provided to new hires and follow those procedures. Modeling appropriate eating and drinking: While children are in care staff must model appropriate eating and drinking habits. Best practice would be staff are seated with children eating/drinking what is served for snacks and lunch each day. The administrative action will be closed once all violations have been corrected. During the visit I reviewed and discussed the name to face log and approved procedures with staff and found they understand the procedure and how to complete and document name to face checks throughout the day. If you have any questions please contact me: Andrea Anderson PO Box 49335 Charlotte NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: THE LEARNING EXPERIENCE Facility ID: 60003198 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 8/17/2023 Number Present: 157 Completed Date: 8/17/2023 Age: From 0 To 7 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor applicable child care requirements during the administrative action follow up visit. An administrative action was issued on 8-10-23. You received the action on 8-16-23. Upon my arrival I spoke with Miranda Han and Tiffany Knight, administrators. I reviewed the administrative action and discussed the corrective action plan. I will be conducting visits every 4-6 weeks until the action is closed. Stipulation 1 will be on-going, you shall maintain compliance at all times with all applicable child care requirements. Today seven violations were cited, so stipulation 1 is not met today. Stipulation 2 - you will submit the updated staffing pattern plan that ensures staff/child ratios and group sizes are met throughout the operational day, by August 30, 2023. Today staff/child ratio was found meeting compliance. Each group was observed in approved adequate space indoors and outdoors. We discussed each bullet outlined in the stipulation that must be part of your plan. Stipulation 3 - Once the updated plan from Stipulation 2 is approved you will hold a staff meeting, that date will be determined based on when the plan is approved. The action was observed posted in the lobby of the facility today. Ms. Knight accompanied me on today's walkthrough of the facility. Supervision was observed being maintained today. I heard staff using nurturing tones with children. Crying children were soothed, hugged and held during the observation. Children were redirected or provided more material if issues arose while playing with friends. Medications - You have three drawers in the building that store diaper creams, below 5 feet, and they do not lock properly and the drawers were easy to open today. I explained that diaper creams can be stored above 5 feet, so you can add a shelf 5 feet above the ground to store the diaper creams or you can store the creams with the child's diapers since their diapers are stored in cabinets above 5 feet. Hazardous cleaning supplies were observed stored properly. I reviewed program records. The EMC plan was not current, two staff no longer on site were listed. You updated the plan during today's visit. The last fire inspection was conducted on 12-15-22. The last sanitation inspection was conducted on 6-12-23. The emergency drill log was reviewed and found meeting compliance. The monthly playground inspections were reviewed and found meeting compliance. I reviewed the current incident log and found it meeting compliance, incident reports are then filed in the child's file. Information required to be posted was observed posted, current activity plans, current feeding schedules, daily schedule, attendance and visual safe sleep documentation was all reviewed and found meeting compliance. The current One Star License was observed posted and all permit restrictions were observed meeting compliance. I reviewed the last staff and training worksheets from February 2023 and any new staff's file since February 2023, please see violation section of this documentation. The following violations were observed cited today: Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. While in space 10 I observed a cabinet door handle broken leaving two sharp edges. G.S. 110-91(6); .0601(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Space 3, 4 and 6 all had drawers below 5 feet storing the diaper creams and the drawers were not locked (one kept the magnetic locking device on the drawer keeping it unlocked) 15A NCAC 18A .2820(d) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Three staff do not have proof of current First Aid certification; the information on file is expired. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Three staff do not have proof of current CPR certification, the information on file is expired. .1102(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff hired 2/14/22 completed the training on 2/20/23. One staff hired 2/8/22 completed the training on 2/23/23. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Four staff do not have proof of completing the required Health and Safety Training within their first year of employment. One staff hired 2/8/22 did not complete the required health and safety trainings until 2/21/23. .1102(a) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. Two staff listed on the current EMC plan are no longer on premise and is no longer current. .0802(b)(1-2) Compliance statement: Child care providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Miranda Han, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before August 31, 2023. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Potential Hazards: When staff are sanitizing items they are trying to let the item air dry, which is best practice. However if it is active play you have the potential of a child putting the hands on the item getting the sanitizing solution on their hands. If cleaning during active play, stand by the item for at least 2 minutes, keeping children away from the area and them wipe it dry. Allowing it to sit for at least two minutes allows it to sanitize properly. Stacking chairs, I encourage you not to stack chairs and store in classrooms while children are actively playing, they should have the chairs at the tables so they can sit and play at the tables if they choose. Stacking the chairs can lead to children climbing on them or pulling them over, which can be potentially harmful to the children. Other: You have scheduled a Technical Assistance visit to discuss record organization for September 1, 2023 from 1:00 - 3:00. After that visit you are going to provide a written plan on how you will maintain records, specifically incident reports. If you have any questions please contact me: Andrea Anderson PO Box 49335 Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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