10A NCAC 09 .0304 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 154 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 375 Time In: 10:30 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted Director, Ms. Karen Pimentel, and Assistant Director Heidi Walsh, and I explained the purpose of the visit. Ms. Heidi Walsh assisted me with the visit with an indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 3, 2025. The sanitation inspection was completed June 20, 2025 with a “Superior” classification and nine (9) demerits. The last fire inspection was conducted February 10, 2025, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Emergency Preparedness and Response Plan EPR was reviewed; compliance was met. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of February 23, 2026. The NC Secretary of State website was reviewed on February 24, 2026 and MTL and Associates, LLC was listed as current-active. In space 1, I observed children having supervised independent play. I observed a staff member changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. The children in space 2 were observed having circle time. A staff member was observed changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. I observed the children in space 3 having circle time, while another staff member assisted children with a potty break/handwashing. Nurturing tones were heard when staff spoke with the children. In space 4 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. I observed the children in space 5 preparing for lunch. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having circle time. Nurturing tones were heard when staff spoke with the children. Ten (10) students and staff from space 8 were observed returning from a Field Trip. Name-to-face was observed completed by Ms. Pimentel when the children arrived to the center. Name-to-face was observed completed once the children returned to the classrooms. Permission forms for the trip met compliance. In space 8 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. The children in space space 9 were observed having circle time. The children viewed a story, "Silly Crocodile Can't Sleep Without A Bedtime Story," during circle time on an electronic screen. The Screen Time Log met compliance. Nurturing tones were heard when staff spoke with the children. I observed the children in space 10 preparing for nap-time. Nurturing tones were heard when staff spoke with the children. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed two (2) infant children being fed, and I observed three (3) infant children napping. Proper hand washing techniques were observed. The Safe Sleep Policy and Safe Poster were observed posted. The Safe Sleep Checks were reviewed and compliance was met. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy was emailed after the visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. A violation was cited in space 6 for the wall. Children with allergies and food preferences were posted. Emergency medications and forms were reviewed and compliance was met. Cream and ointments were reviewed and compliance was met and a violation was cited for expired creams/ointments, and a violation was cited for expired permission to administer for over the counter medications (creams/ointments). I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in good repair; compliance was met. The surfacing met compliance. Transportation is only provided during the for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit, and mounted Fire Extinguisher in Vehicle; compliance was met. The facility roster was complete in the Automated Background Check System (ABCMS). Ten (10) percent of children's forms were reviewed and compliance was met. Three (3) violations were cited. Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6. 15A NCAC 18A .2824(a)&(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5. .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The facility confirmed previously that they want to go with Pathway 3 for the QRIS System. The facility is COGNIA accredited June 30, 2030, and documentation was received. Ms. Pimentel completed and provided the QRIS Application for Pathway 3. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -When diapering children do not stand children on the diapering table. After diapering make sure that children and staff wash their hands (Sanitation 15A NCAC 18A .2803(b)). -Make sure that the diaper changing station is cleaned first with soapy water, and make sure that the diaper changing station is disinfected with the 500-800 ppm solution. The solution must remain on the diaper changing station for at least two (2) minutes; the remaining solution can be wiped off after two (2) minutes (Sanitation 15A NCAC 18A .2801(2)) -All floors and floor coverings must be constructed of nonabsorbent material and must be kept clean and in good repair. The moulding has separated from the wall in space 6 (Sanitation Rule 15A NCAC 18A.2824 (a & b)). -Expired medication must be returned to parents. Leftover medicines must be returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication must be discarded within seventy-two (72) hours of completion of treatment or withdrawal (Child Care Rule 10A NCAC 09 .0803(12)). -Permission to administer creams/ointments must be completed and up to date for over the counter medications (ointments/creams); authorization can be valid for a year (Child Care Rule 10A NCAC 09 .0803(a-d)). -The roster was complete in the Automated Background Check System (ABCMS). As a reminder, terminate old staff within five (5) days, and add new staff to the roster within five (5) days. The Change of Information form is no longer needed (G.S. 110-90.2(b) and Child Care Rule 10A NCAC 09 .2703(e)). -Ongoing annual training hours are based on education and experience: -Five (5) hours are required for four-year degree or higher advanced degree in a child care related field of study from a regionally accredited college or university. -Eight (8) hours are required for two-year degree in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Administration Credential -Ten (10) hours are required for certificate or diploma in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Credential. -Fifteen (15) hours are required for ten (10) years documented experience as a teacher, director, or caregiver in a licensed child care arrangement. -Twenty (20) hours are required if none of the other criteria apply. (Child Care Rule 10A NCAC 09 .1103(a)). -Ms. Pimentel provided a copy of an email that was issued to the fire inspector at least four (4) to six (6) weeks before the fire inspection was due. The previous fire inspection was noted February 10, 2025, the facility was approved for daytime care only. Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due.(Child Care Rule 10A NCAC 09 .0304(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 154 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 375 Time In: 10:30 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted Director, Ms. Karen Pimentel, and Assistant Director Heidi Walsh, and I explained the purpose of the visit. Ms. Heidi Walsh assisted me with the visit with an indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 3, 2025. The sanitation inspection was completed June 20, 2025 with a “Superior” classification and nine (9) demerits. The last fire inspection was conducted February 10, 2025, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Emergency Preparedness and Response Plan EPR was reviewed; compliance was met. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of February 23, 2026. The NC Secretary of State website was reviewed on February 24, 2026 and MTL and Associates, LLC was listed as current-active. In space 1, I observed children having supervised independent play. I observed a staff member changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. The children in space 2 were observed having circle time. A staff member was observed changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. I observed the children in space 3 having circle time, while another staff member assisted children with a potty break/handwashing. Nurturing tones were heard when staff spoke with the children. In space 4 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. I observed the children in space 5 preparing for lunch. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having circle time. Nurturing tones were heard when staff spoke with the children. Ten (10) students and staff from space 8 were observed returning from a Field Trip. Name-to-face was observed completed by Ms. Pimentel when the children arrived to the center. Name-to-face was observed completed once the children returned to the classrooms. Permission forms for the trip met compliance. In space 8 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. The children in space space 9 were observed having circle time. The children viewed a story, "Silly Crocodile Can't Sleep Without A Bedtime Story," during circle time on an electronic screen. The Screen Time Log met compliance. Nurturing tones were heard when staff spoke with the children. I observed the children in space 10 preparing for nap-time. Nurturing tones were heard when staff spoke with the children. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed two (2) infant children being fed, and I observed three (3) infant children napping. Proper hand washing techniques were observed. The Safe Sleep Policy and Safe Poster were observed posted. The Safe Sleep Checks were reviewed and compliance was met. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy was emailed after the visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. A violation was cited in space 6 for the wall. Children with allergies and food preferences were posted. Emergency medications and forms were reviewed and compliance was met. Cream and ointments were reviewed and compliance was met and a violation was cited for expired creams/ointments, and a violation was cited for expired permission to administer for over the counter medications (creams/ointments). I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in good repair; compliance was met. The surfacing met compliance. Transportation is only provided during the for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit, and mounted Fire Extinguisher in Vehicle; compliance was met. The facility roster was complete in the Automated Background Check System (ABCMS). Ten (10) percent of children's forms were reviewed and compliance was met. Three (3) violations were cited. Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6. 15A NCAC 18A .2824(a)&(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5. .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The facility confirmed previously that they want to go with Pathway 3 for the QRIS System. The facility is COGNIA accredited June 30, 2030, and documentation was received. Ms. Pimentel completed and provided the QRIS Application for Pathway 3. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -When diapering children do not stand children on the diapering table. After diapering make sure that children and staff wash their hands (Sanitation 15A NCAC 18A .2803(b)). -Make sure that the diaper changing station is cleaned first with soapy water, and make sure that the diaper changing station is disinfected with the 500-800 ppm solution. The solution must remain on the diaper changing station for at least two (2) minutes; the remaining solution can be wiped off after two (2) minutes (Sanitation 15A NCAC 18A .2801(2)) -All floors and floor coverings must be constructed of nonabsorbent material and must be kept clean and in good repair. The moulding has separated from the wall in space 6 (Sanitation Rule 15A NCAC 18A.2824 (a & b)). -Expired medication must be returned to parents. Leftover medicines must be returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication must be discarded within seventy-two (72) hours of completion of treatment or withdrawal (Child Care Rule 10A NCAC 09 .0803(12)). -Permission to administer creams/ointments must be completed and up to date for over the counter medications (ointments/creams); authorization can be valid for a year (Child Care Rule 10A NCAC 09 .0803(a-d)). -The roster was complete in the Automated Background Check System (ABCMS). As a reminder, terminate old staff within five (5) days, and add new staff to the roster within five (5) days. The Change of Information form is no longer needed (G.S. 110-90.2(b) and Child Care Rule 10A NCAC 09 .2703(e)). -Ongoing annual training hours are based on education and experience: -Five (5) hours are required for four-year degree or higher advanced degree in a child care related field of study from a regionally accredited college or university. -Eight (8) hours are required for two-year degree in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Administration Credential -Ten (10) hours are required for certificate or diploma in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Credential. -Fifteen (15) hours are required for ten (10) years documented experience as a teacher, director, or caregiver in a licensed child care arrangement. -Twenty (20) hours are required if none of the other criteria apply. (Child Care Rule 10A NCAC 09 .1103(a)). -Ms. Pimentel provided a copy of an email that was issued to the fire inspector at least four (4) to six (6) weeks before the fire inspection was due. The previous fire inspection was noted February 10, 2025, the facility was approved for daytime care only. Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due.(Child Care Rule 10A NCAC 09 .0304(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 154 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 375 Time In: 10:30 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted Director, Ms. Karen Pimentel, and Assistant Director Heidi Walsh, and I explained the purpose of the visit. Ms. Heidi Walsh assisted me with the visit with an indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 3, 2025. The sanitation inspection was completed June 20, 2025 with a “Superior” classification and nine (9) demerits. The last fire inspection was conducted February 10, 2025, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Emergency Preparedness and Response Plan EPR was reviewed; compliance was met. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of February 23, 2026. The NC Secretary of State website was reviewed on February 24, 2026 and MTL and Associates, LLC was listed as current-active. In space 1, I observed children having supervised independent play. I observed a staff member changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. The children in space 2 were observed having circle time. A staff member was observed changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. I observed the children in space 3 having circle time, while another staff member assisted children with a potty break/handwashing. Nurturing tones were heard when staff spoke with the children. In space 4 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. I observed the children in space 5 preparing for lunch. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having circle time. Nurturing tones were heard when staff spoke with the children. Ten (10) students and staff from space 8 were observed returning from a Field Trip. Name-to-face was observed completed by Ms. Pimentel when the children arrived to the center. Name-to-face was observed completed once the children returned to the classrooms. Permission forms for the trip met compliance. In space 8 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. The children in space space 9 were observed having circle time. The children viewed a story, "Silly Crocodile Can't Sleep Without A Bedtime Story," during circle time on an electronic screen. The Screen Time Log met compliance. Nurturing tones were heard when staff spoke with the children. I observed the children in space 10 preparing for nap-time. Nurturing tones were heard when staff spoke with the children. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed two (2) infant children being fed, and I observed three (3) infant children napping. Proper hand washing techniques were observed. The Safe Sleep Policy and Safe Poster were observed posted. The Safe Sleep Checks were reviewed and compliance was met. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy was emailed after the visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. A violation was cited in space 6 for the wall. Children with allergies and food preferences were posted. Emergency medications and forms were reviewed and compliance was met. Cream and ointments were reviewed and compliance was met and a violation was cited for expired creams/ointments, and a violation was cited for expired permission to administer for over the counter medications (creams/ointments). I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in good repair; compliance was met. The surfacing met compliance. Transportation is only provided during the for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit, and mounted Fire Extinguisher in Vehicle; compliance was met. The facility roster was complete in the Automated Background Check System (ABCMS). Ten (10) percent of children's forms were reviewed and compliance was met. Three (3) violations were cited. Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6. 15A NCAC 18A .2824(a)&(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5. .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The facility confirmed previously that they want to go with Pathway 3 for the QRIS System. The facility is COGNIA accredited June 30, 2030, and documentation was received. Ms. Pimentel completed and provided the QRIS Application for Pathway 3. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -When diapering children do not stand children on the diapering table. After diapering make sure that children and staff wash their hands (Sanitation 15A NCAC 18A .2803(b)). -Make sure that the diaper changing station is cleaned first with soapy water, and make sure that the diaper changing station is disinfected with the 500-800 ppm solution. The solution must remain on the diaper changing station for at least two (2) minutes; the remaining solution can be wiped off after two (2) minutes (Sanitation 15A NCAC 18A .2801(2)) -All floors and floor coverings must be constructed of nonabsorbent material and must be kept clean and in good repair. The moulding has separated from the wall in space 6 (Sanitation Rule 15A NCAC 18A.2824 (a & b)). -Expired medication must be returned to parents. Leftover medicines must be returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication must be discarded within seventy-two (72) hours of completion of treatment or withdrawal (Child Care Rule 10A NCAC 09 .0803(12)). -Permission to administer creams/ointments must be completed and up to date for over the counter medications (ointments/creams); authorization can be valid for a year (Child Care Rule 10A NCAC 09 .0803(a-d)). -The roster was complete in the Automated Background Check System (ABCMS). As a reminder, terminate old staff within five (5) days, and add new staff to the roster within five (5) days. The Change of Information form is no longer needed (G.S. 110-90.2(b) and Child Care Rule 10A NCAC 09 .2703(e)). -Ongoing annual training hours are based on education and experience: -Five (5) hours are required for four-year degree or higher advanced degree in a child care related field of study from a regionally accredited college or university. -Eight (8) hours are required for two-year degree in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Administration Credential -Ten (10) hours are required for certificate or diploma in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Credential. -Fifteen (15) hours are required for ten (10) years documented experience as a teacher, director, or caregiver in a licensed child care arrangement. -Twenty (20) hours are required if none of the other criteria apply. (Child Care Rule 10A NCAC 09 .1103(a)). -Ms. Pimentel provided a copy of an email that was issued to the fire inspector at least four (4) to six (6) weeks before the fire inspection was due. The previous fire inspection was noted February 10, 2025, the facility was approved for daytime care only. Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due.(Child Care Rule 10A NCAC 09 .0304(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 154 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 375 Time In: 10:30 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted Director, Ms. Karen Pimentel, and Assistant Director Heidi Walsh, and I explained the purpose of the visit. Ms. Heidi Walsh assisted me with the visit with an indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 3, 2025. The sanitation inspection was completed June 20, 2025 with a “Superior” classification and nine (9) demerits. The last fire inspection was conducted February 10, 2025, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Emergency Preparedness and Response Plan EPR was reviewed; compliance was met. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of February 23, 2026. The NC Secretary of State website was reviewed on February 24, 2026 and MTL and Associates, LLC was listed as current-active. In space 1, I observed children having supervised independent play. I observed a staff member changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. The children in space 2 were observed having circle time. A staff member was observed changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. I observed the children in space 3 having circle time, while another staff member assisted children with a potty break/handwashing. Nurturing tones were heard when staff spoke with the children. In space 4 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. I observed the children in space 5 preparing for lunch. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having circle time. Nurturing tones were heard when staff spoke with the children. Ten (10) students and staff from space 8 were observed returning from a Field Trip. Name-to-face was observed completed by Ms. Pimentel when the children arrived to the center. Name-to-face was observed completed once the children returned to the classrooms. Permission forms for the trip met compliance. In space 8 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. The children in space space 9 were observed having circle time. The children viewed a story, "Silly Crocodile Can't Sleep Without A Bedtime Story," during circle time on an electronic screen. The Screen Time Log met compliance. Nurturing tones were heard when staff spoke with the children. I observed the children in space 10 preparing for nap-time. Nurturing tones were heard when staff spoke with the children. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed two (2) infant children being fed, and I observed three (3) infant children napping. Proper hand washing techniques were observed. The Safe Sleep Policy and Safe Poster were observed posted. The Safe Sleep Checks were reviewed and compliance was met. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy was emailed after the visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. A violation was cited in space 6 for the wall. Children with allergies and food preferences were posted. Emergency medications and forms were reviewed and compliance was met. Cream and ointments were reviewed and compliance was met and a violation was cited for expired creams/ointments, and a violation was cited for expired permission to administer for over the counter medications (creams/ointments). I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in good repair; compliance was met. The surfacing met compliance. Transportation is only provided during the for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit, and mounted Fire Extinguisher in Vehicle; compliance was met. The facility roster was complete in the Automated Background Check System (ABCMS). Ten (10) percent of children's forms were reviewed and compliance was met. Three (3) violations were cited. Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6. 15A NCAC 18A .2824(a)&(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5. .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The facility confirmed previously that they want to go with Pathway 3 for the QRIS System. The facility is COGNIA accredited June 30, 2030, and documentation was received. Ms. Pimentel completed and provided the QRIS Application for Pathway 3. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -When diapering children do not stand children on the diapering table. After diapering make sure that children and staff wash their hands (Sanitation 15A NCAC 18A .2803(b)). -Make sure that the diaper changing station is cleaned first with soapy water, and make sure that the diaper changing station is disinfected with the 500-800 ppm solution. The solution must remain on the diaper changing station for at least two (2) minutes; the remaining solution can be wiped off after two (2) minutes (Sanitation 15A NCAC 18A .2801(2)) -All floors and floor coverings must be constructed of nonabsorbent material and must be kept clean and in good repair. The moulding has separated from the wall in space 6 (Sanitation Rule 15A NCAC 18A.2824 (a & b)). -Expired medication must be returned to parents. Leftover medicines must be returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication must be discarded within seventy-two (72) hours of completion of treatment or withdrawal (Child Care Rule 10A NCAC 09 .0803(12)). -Permission to administer creams/ointments must be completed and up to date for over the counter medications (ointments/creams); authorization can be valid for a year (Child Care Rule 10A NCAC 09 .0803(a-d)). -The roster was complete in the Automated Background Check System (ABCMS). As a reminder, terminate old staff within five (5) days, and add new staff to the roster within five (5) days. The Change of Information form is no longer needed (G.S. 110-90.2(b) and Child Care Rule 10A NCAC 09 .2703(e)). -Ongoing annual training hours are based on education and experience: -Five (5) hours are required for four-year degree or higher advanced degree in a child care related field of study from a regionally accredited college or university. -Eight (8) hours are required for two-year degree in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Administration Credential -Ten (10) hours are required for certificate or diploma in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Credential. -Fifteen (15) hours are required for ten (10) years documented experience as a teacher, director, or caregiver in a licensed child care arrangement. -Twenty (20) hours are required if none of the other criteria apply. (Child Care Rule 10A NCAC 09 .1103(a)). -Ms. Pimentel provided a copy of an email that was issued to the fire inspector at least four (4) to six (6) weeks before the fire inspection was due. The previous fire inspection was noted February 10, 2025, the facility was approved for daytime care only. Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due.(Child Care Rule 10A NCAC 09 .0304(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 154 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 375 Time In: 10:30 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted Director, Ms. Karen Pimentel, and Assistant Director Heidi Walsh, and I explained the purpose of the visit. Ms. Heidi Walsh assisted me with the visit with an indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 3, 2025. The sanitation inspection was completed June 20, 2025 with a “Superior” classification and nine (9) demerits. The last fire inspection was conducted February 10, 2025, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Emergency Preparedness and Response Plan EPR was reviewed; compliance was met. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of February 23, 2026. The NC Secretary of State website was reviewed on February 24, 2026 and MTL and Associates, LLC was listed as current-active. In space 1, I observed children having supervised independent play. I observed a staff member changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. The children in space 2 were observed having circle time. A staff member was observed changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. I observed the children in space 3 having circle time, while another staff member assisted children with a potty break/handwashing. Nurturing tones were heard when staff spoke with the children. In space 4 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. I observed the children in space 5 preparing for lunch. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having circle time. Nurturing tones were heard when staff spoke with the children. Ten (10) students and staff from space 8 were observed returning from a Field Trip. Name-to-face was observed completed by Ms. Pimentel when the children arrived to the center. Name-to-face was observed completed once the children returned to the classrooms. Permission forms for the trip met compliance. In space 8 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. The children in space space 9 were observed having circle time. The children viewed a story, "Silly Crocodile Can't Sleep Without A Bedtime Story," during circle time on an electronic screen. The Screen Time Log met compliance. Nurturing tones were heard when staff spoke with the children. I observed the children in space 10 preparing for nap-time. Nurturing tones were heard when staff spoke with the children. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed two (2) infant children being fed, and I observed three (3) infant children napping. Proper hand washing techniques were observed. The Safe Sleep Policy and Safe Poster were observed posted. The Safe Sleep Checks were reviewed and compliance was met. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy was emailed after the visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. A violation was cited in space 6 for the wall. Children with allergies and food preferences were posted. Emergency medications and forms were reviewed and compliance was met. Cream and ointments were reviewed and compliance was met and a violation was cited for expired creams/ointments, and a violation was cited for expired permission to administer for over the counter medications (creams/ointments). I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in good repair; compliance was met. The surfacing met compliance. Transportation is only provided during the for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit, and mounted Fire Extinguisher in Vehicle; compliance was met. The facility roster was complete in the Automated Background Check System (ABCMS). Ten (10) percent of children's forms were reviewed and compliance was met. Three (3) violations were cited. Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6. 15A NCAC 18A .2824(a)&(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5. .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The facility confirmed previously that they want to go with Pathway 3 for the QRIS System. The facility is COGNIA accredited June 30, 2030, and documentation was received. Ms. Pimentel completed and provided the QRIS Application for Pathway 3. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -When diapering children do not stand children on the diapering table. After diapering make sure that children and staff wash their hands (Sanitation 15A NCAC 18A .2803(b)). -Make sure that the diaper changing station is cleaned first with soapy water, and make sure that the diaper changing station is disinfected with the 500-800 ppm solution. The solution must remain on the diaper changing station for at least two (2) minutes; the remaining solution can be wiped off after two (2) minutes (Sanitation 15A NCAC 18A .2801(2)) -All floors and floor coverings must be constructed of nonabsorbent material and must be kept clean and in good repair. The moulding has separated from the wall in space 6 (Sanitation Rule 15A NCAC 18A.2824 (a & b)). -Expired medication must be returned to parents. Leftover medicines must be returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication must be discarded within seventy-two (72) hours of completion of treatment or withdrawal (Child Care Rule 10A NCAC 09 .0803(12)). -Permission to administer creams/ointments must be completed and up to date for over the counter medications (ointments/creams); authorization can be valid for a year (Child Care Rule 10A NCAC 09 .0803(a-d)). -The roster was complete in the Automated Background Check System (ABCMS). As a reminder, terminate old staff within five (5) days, and add new staff to the roster within five (5) days. The Change of Information form is no longer needed (G.S. 110-90.2(b) and Child Care Rule 10A NCAC 09 .2703(e)). -Ongoing annual training hours are based on education and experience: -Five (5) hours are required for four-year degree or higher advanced degree in a child care related field of study from a regionally accredited college or university. -Eight (8) hours are required for two-year degree in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Administration Credential -Ten (10) hours are required for certificate or diploma in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Credential. -Fifteen (15) hours are required for ten (10) years documented experience as a teacher, director, or caregiver in a licensed child care arrangement. -Twenty (20) hours are required if none of the other criteria apply. (Child Care Rule 10A NCAC 09 .1103(a)). -Ms. Pimentel provided a copy of an email that was issued to the fire inspector at least four (4) to six (6) weeks before the fire inspection was due. The previous fire inspection was noted February 10, 2025, the facility was approved for daytime care only. Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due.(Child Care Rule 10A NCAC 09 .0304(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/24/2026 Number Present: 154 Completed Date: 2/24/2026 Age: From 0 To 5 Total Minutes: 375 Time In: 10:30 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted Director, Ms. Karen Pimentel, and Assistant Director Heidi Walsh, and I explained the purpose of the visit. Ms. Heidi Walsh assisted me with the visit with an indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 3, 2025. The sanitation inspection was completed June 20, 2025 with a “Superior” classification and nine (9) demerits. The last fire inspection was conducted February 10, 2025, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Emergency Preparedness and Response Plan EPR was reviewed; compliance was met. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of February 23, 2026. The NC Secretary of State website was reviewed on February 24, 2026 and MTL and Associates, LLC was listed as current-active. In space 1, I observed children having supervised independent play. I observed a staff member changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. The children in space 2 were observed having circle time. A staff member was observed changing a diaper, and compliance was met. Nurturing tones were heard when staff spoke with the children. I observed the children in space 3 having circle time, while another staff member assisted children with a potty break/handwashing. Nurturing tones were heard when staff spoke with the children. In space 4 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. I observed the children in space 5 preparing for lunch. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having circle time. Nurturing tones were heard when staff spoke with the children. Ten (10) students and staff from space 8 were observed returning from a Field Trip. Name-to-face was observed completed by Ms. Pimentel when the children arrived to the center. Name-to-face was observed completed once the children returned to the classrooms. Permission forms for the trip met compliance. In space 8 I observed the children eating lunch. The following lunch items served were noted on the menu: Sloppy joe, carrots, mangos, and milk. Nurturing tones were heard when staff spoke with the children. The children in space space 9 were observed having circle time. The children viewed a story, "Silly Crocodile Can't Sleep Without A Bedtime Story," during circle time on an electronic screen. The Screen Time Log met compliance. Nurturing tones were heard when staff spoke with the children. I observed the children in space 10 preparing for nap-time. Nurturing tones were heard when staff spoke with the children. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed two (2) infant children being fed, and I observed three (3) infant children napping. Proper hand washing techniques were observed. The Safe Sleep Policy and Safe Poster were observed posted. The Safe Sleep Checks were reviewed and compliance was met. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy was emailed after the visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. A violation was cited in space 6 for the wall. Children with allergies and food preferences were posted. Emergency medications and forms were reviewed and compliance was met. Cream and ointments were reviewed and compliance was met and a violation was cited for expired creams/ointments, and a violation was cited for expired permission to administer for over the counter medications (creams/ointments). I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in good repair; compliance was met. The surfacing met compliance. Transportation is only provided during the for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit, and mounted Fire Extinguisher in Vehicle; compliance was met. The facility roster was complete in the Automated Background Check System (ABCMS). Ten (10) percent of children's forms were reviewed and compliance was met. Three (3) violations were cited. Violation Number Comment Rule 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. The moulding separated from the wall in space 6. 15A NCAC 18A .2824(a)&(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. There were expired creams in space 4 and space 5. .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. There was one (1) child with an expired permission to administer creams/ointments in space 1,space 4, and space 5. There were four (4) children in space 3 with an expired permission to administer creams/ointments. There were three (3) children in space 8 with expired permission to administer creams/ointments. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) The facility confirmed previously that they want to go with Pathway 3 for the QRIS System. The facility is COGNIA accredited June 30, 2030, and documentation was received. Ms. Pimentel completed and provided the QRIS Application for Pathway 3. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -When diapering children do not stand children on the diapering table. After diapering make sure that children and staff wash their hands (Sanitation 15A NCAC 18A .2803(b)). -Make sure that the diaper changing station is cleaned first with soapy water, and make sure that the diaper changing station is disinfected with the 500-800 ppm solution. The solution must remain on the diaper changing station for at least two (2) minutes; the remaining solution can be wiped off after two (2) minutes (Sanitation 15A NCAC 18A .2801(2)) -All floors and floor coverings must be constructed of nonabsorbent material and must be kept clean and in good repair. The moulding has separated from the wall in space 6 (Sanitation Rule 15A NCAC 18A.2824 (a & b)). -Expired medication must be returned to parents. Leftover medicines must be returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication must be discarded within seventy-two (72) hours of completion of treatment or withdrawal (Child Care Rule 10A NCAC 09 .0803(12)). -Permission to administer creams/ointments must be completed and up to date for over the counter medications (ointments/creams); authorization can be valid for a year (Child Care Rule 10A NCAC 09 .0803(a-d)). -The roster was complete in the Automated Background Check System (ABCMS). As a reminder, terminate old staff within five (5) days, and add new staff to the roster within five (5) days. The Change of Information form is no longer needed (G.S. 110-90.2(b) and Child Care Rule 10A NCAC 09 .2703(e)). -Ongoing annual training hours are based on education and experience: -Five (5) hours are required for four-year degree or higher advanced degree in a child care related field of study from a regionally accredited college or university. -Eight (8) hours are required for two-year degree in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Administration Credential -Ten (10) hours are required for certificate or diploma in a child care related field of study from a regionally accredited college or university, or persons with a North Carolina Early Childhood Credential. -Fifteen (15) hours are required for ten (10) years documented experience as a teacher, director, or caregiver in a licensed child care arrangement. -Twenty (20) hours are required if none of the other criteria apply. (Child Care Rule 10A NCAC 09 .1103(a)). -Ms. Pimentel provided a copy of an email that was issued to the fire inspector at least four (4) to six (6) weeks before the fire inspection was due. The previous fire inspection was noted February 10, 2025, the facility was approved for daytime care only. Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due.(Child Care Rule 10A NCAC 09 .0304(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0226-112L Visit Date: 2/18/2026 Number Present: 140 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 347 Time In: 09:08 AM Time Out: 12:15 PM Time In: 01:15 PM Time Out: 03:55 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on February 12, 2026. The allegations are as follows: -Concerns about the safety and well-being of children (diapering and incidents). I was greeted my the Director Ms. Karen Pimentel upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Assistant Director, Ms. Heidi Walsh, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Walsh. The Owner, Ms. Jennifer Lauber, arrived during the visit. I completed an indoor/outdoor walkthrough of the center with Ms. Pimentel. In space 1 I observed children preparing for a morning snack by handwashing. I observed staff completing the Name-to-Face. Nurturing tones were heard when staff spoke with the children. I observed the children served, cheese, crackers, and water. Nurturing tones were heard when staff spoke with the children. I observed the children in space 2 preparing for snack by completing handwashing. Nurturing tones were heard when staff spoke with the children. In space 3 I observed children preparing for outdoor play. Nurturing tones were heard when staff spoke with the children. The children in space 4 were observed having a celebratory snack, cupcakes (Birthday). Nurturing tones were heard when staff spoke with the children. In space 5 I observed the children having supervised independent play. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having supervised outdoor play. Nurturing tones were heard when staff spoke with the children and adequate supervision was provided. I observed children in space 8 completing a group Math Lesson. Nurturing tones were heard when staff spoke with the children. The children in space 9 were observed having Circle Time. Nurturing tones were heard when staff spoke with the children. In space 10 the children were observed having supervised outdoor play. Adequate supervision was provided and nurturing tones were heard when staff spoke with the children. In space 12, a classroom for infant children, birth to twelve (12) months, I observed two (2) infants asleep in separate cribs, and I observed three (3) children having supervised independent play, which included tummy-time. In the outdoor play area, I observed three (3) coaches from Soccer Shots, E. Joaquin, G. Joaquin, and C. Morgan. Coaches E. Joaquin and G. Joaquin have completed a Criminal Back Check (CBC) and the coaches have a Criminal Qualifying Letter on file. C. Morgan was not left alone with children (shadowing) and has not completed a CBC on file. Administrative Staff were interviewed. Staff stated that they have had one (1) family express a child's well-being. The concerns that the child's parent had pertained to diapering. When the parents picked up the child, the child's diaper was not frequently changed; the child had soiled diapers. Those concerns were expressed to administrative staff by the child's mother. The concerns were addressed with the staff in space 4, regarding the number of times the child was changed; make sure that the child's diaper is changed before pick-up. An extra staff member was added to space 4 during pick-up times, to ensure children were properly changed before pick-up, while the other children were being cared for. Staff in space 1, 2, 3, 4, 5 were interviewed. Staff confirmed that not all children are potty-trained. Staff confirmed that diapering/potty use are documented in the ProCare App. Diapering logs were reviewed in the ProCare App. Staff in space 4 stated that there are children in the class that are potty trained. Upon review of the diapering/potty log, children were changed when they were wet or soiled and documentation was verified. It was noted in documentation there were other times throughout the day when children were checked, and when children used the potty. I observed a staff member in space 2 change a diaper. The staff member completed the diapering procedure correctly, and assisted the child that was diapered with handwashing. I observed a staff member in space 4 assist three (3) children in space 4 with using the potty; staff assisted with handwashing after the children used the potty. The Incident Log and Incident Reports were reviewed. The Incident Log was not current and up to date and a violation was cited. Several Incident Reports were not maintained in children's records and a violation was cited; an Incident Report was not signed by a parent. The Emergency Medical Care Plan was reviewed and compliance was met. Based on the allegation regarding children's well-being (diapering), it was UNCONFIRMED that children are left in soiled diapers, and children are provided assistance with using the potty; diapering procedures were confirmed correct during the visit. Upon review of the Emergency Medical Care Plan, the EMC plan was followed based on review of Incident Reports. Based on review of Incident Reports, children were provided first aid when incidents took place. The allegation that children's well-being was not met was UNCONFIRMED. There were two (2) violations cited. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An Incident Report (September 24, 2025) was not signed by the parent and was not maintained in the child's file; an Incident Report for a two-year-old child in space 4 was not maintained in the child's file. Thirty (30) Incident Reports were not filed/maintained in children's files. .0802 (e) 853 Incident logs were not completed and maintained as required. Thirty (30) Incident Reports were not logged on the Incident Report Log; last reports were logged January 6, 2026. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The Incident Log must be completed any time an incident report is completed as required by 10 NCAC 09.0802(g) and 10 NCAC 09.1721(e)(4). -An Incident Report must be completed anytime a child receives medical attention as a result of an incident occurring at a child care facility. The Incident Report must include the following: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -An Incident Report that was completed on September 24, 2025, was not signed by the parent and Ms. Pimentel confirmed that the report was not signed by the parent. If a parent refuses to sign an incident report, provide a copy of the incident report to the parent (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -A CBC must be completed and a Criminal Qualifying Letter on file for staff that are left alone with children (G.S. 110-90.2(b) & (d) & Child Care Rule 10A NCAC 09 .2703(e)). It was explained to the Soccer Shot Coach C. Morgan of the background check requirements. C. Morgan provided verification the the CBC process that was completed on February 17, 2026. -Diapers must be not changed whenever they are soiled or wet and/or are changed on (Child Care Rule 10A NCAC 09 .0806(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0806 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0226-112L Visit Date: 2/18/2026 Number Present: 140 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 347 Time In: 09:08 AM Time Out: 12:15 PM Time In: 01:15 PM Time Out: 03:55 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on February 12, 2026. The allegations are as follows: -Concerns about the safety and well-being of children (diapering and incidents). I was greeted my the Director Ms. Karen Pimentel upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Assistant Director, Ms. Heidi Walsh, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Walsh. The Owner, Ms. Jennifer Lauber, arrived during the visit. I completed an indoor/outdoor walkthrough of the center with Ms. Pimentel. In space 1 I observed children preparing for a morning snack by handwashing. I observed staff completing the Name-to-Face. Nurturing tones were heard when staff spoke with the children. I observed the children served, cheese, crackers, and water. Nurturing tones were heard when staff spoke with the children. I observed the children in space 2 preparing for snack by completing handwashing. Nurturing tones were heard when staff spoke with the children. In space 3 I observed children preparing for outdoor play. Nurturing tones were heard when staff spoke with the children. The children in space 4 were observed having a celebratory snack, cupcakes (Birthday). Nurturing tones were heard when staff spoke with the children. In space 5 I observed the children having supervised independent play. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having supervised outdoor play. Nurturing tones were heard when staff spoke with the children and adequate supervision was provided. I observed children in space 8 completing a group Math Lesson. Nurturing tones were heard when staff spoke with the children. The children in space 9 were observed having Circle Time. Nurturing tones were heard when staff spoke with the children. In space 10 the children were observed having supervised outdoor play. Adequate supervision was provided and nurturing tones were heard when staff spoke with the children. In space 12, a classroom for infant children, birth to twelve (12) months, I observed two (2) infants asleep in separate cribs, and I observed three (3) children having supervised independent play, which included tummy-time. In the outdoor play area, I observed three (3) coaches from Soccer Shots, E. Joaquin, G. Joaquin, and C. Morgan. Coaches E. Joaquin and G. Joaquin have completed a Criminal Back Check (CBC) and the coaches have a Criminal Qualifying Letter on file. C. Morgan was not left alone with children (shadowing) and has not completed a CBC on file. Administrative Staff were interviewed. Staff stated that they have had one (1) family express a child's well-being. The concerns that the child's parent had pertained to diapering. When the parents picked up the child, the child's diaper was not frequently changed; the child had soiled diapers. Those concerns were expressed to administrative staff by the child's mother. The concerns were addressed with the staff in space 4, regarding the number of times the child was changed; make sure that the child's diaper is changed before pick-up. An extra staff member was added to space 4 during pick-up times, to ensure children were properly changed before pick-up, while the other children were being cared for. Staff in space 1, 2, 3, 4, 5 were interviewed. Staff confirmed that not all children are potty-trained. Staff confirmed that diapering/potty use are documented in the ProCare App. Diapering logs were reviewed in the ProCare App. Staff in space 4 stated that there are children in the class that are potty trained. Upon review of the diapering/potty log, children were changed when they were wet or soiled and documentation was verified. It was noted in documentation there were other times throughout the day when children were checked, and when children used the potty. I observed a staff member in space 2 change a diaper. The staff member completed the diapering procedure correctly, and assisted the child that was diapered with handwashing. I observed a staff member in space 4 assist three (3) children in space 4 with using the potty; staff assisted with handwashing after the children used the potty. The Incident Log and Incident Reports were reviewed. The Incident Log was not current and up to date and a violation was cited. Several Incident Reports were not maintained in children's records and a violation was cited; an Incident Report was not signed by a parent. The Emergency Medical Care Plan was reviewed and compliance was met. Based on the allegation regarding children's well-being (diapering), it was UNCONFIRMED that children are left in soiled diapers, and children are provided assistance with using the potty; diapering procedures were confirmed correct during the visit. Upon review of the Emergency Medical Care Plan, the EMC plan was followed based on review of Incident Reports. Based on review of Incident Reports, children were provided first aid when incidents took place. The allegation that children's well-being was not met was UNCONFIRMED. There were two (2) violations cited. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An Incident Report (September 24, 2025) was not signed by the parent and was not maintained in the child's file; an Incident Report for a two-year-old child in space 4 was not maintained in the child's file. Thirty (30) Incident Reports were not filed/maintained in children's files. .0802 (e) 853 Incident logs were not completed and maintained as required. Thirty (30) Incident Reports were not logged on the Incident Report Log; last reports were logged January 6, 2026. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The Incident Log must be completed any time an incident report is completed as required by 10 NCAC 09.0802(g) and 10 NCAC 09.1721(e)(4). -An Incident Report must be completed anytime a child receives medical attention as a result of an incident occurring at a child care facility. The Incident Report must include the following: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -An Incident Report that was completed on September 24, 2025, was not signed by the parent and Ms. Pimentel confirmed that the report was not signed by the parent. If a parent refuses to sign an incident report, provide a copy of the incident report to the parent (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -A CBC must be completed and a Criminal Qualifying Letter on file for staff that are left alone with children (G.S. 110-90.2(b) & (d) & Child Care Rule 10A NCAC 09 .2703(e)). It was explained to the Soccer Shot Coach C. Morgan of the background check requirements. C. Morgan provided verification the the CBC process that was completed on February 17, 2026. -Diapers must be not changed whenever they are soiled or wet and/or are changed on (Child Care Rule 10A NCAC 09 .0806(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0226-112L Visit Date: 2/18/2026 Number Present: 140 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 347 Time In: 09:08 AM Time Out: 12:15 PM Time In: 01:15 PM Time Out: 03:55 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on February 12, 2026. The allegations are as follows: -Concerns about the safety and well-being of children (diapering and incidents). I was greeted my the Director Ms. Karen Pimentel upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Assistant Director, Ms. Heidi Walsh, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Walsh. The Owner, Ms. Jennifer Lauber, arrived during the visit. I completed an indoor/outdoor walkthrough of the center with Ms. Pimentel. In space 1 I observed children preparing for a morning snack by handwashing. I observed staff completing the Name-to-Face. Nurturing tones were heard when staff spoke with the children. I observed the children served, cheese, crackers, and water. Nurturing tones were heard when staff spoke with the children. I observed the children in space 2 preparing for snack by completing handwashing. Nurturing tones were heard when staff spoke with the children. In space 3 I observed children preparing for outdoor play. Nurturing tones were heard when staff spoke with the children. The children in space 4 were observed having a celebratory snack, cupcakes (Birthday). Nurturing tones were heard when staff spoke with the children. In space 5 I observed the children having supervised independent play. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having supervised outdoor play. Nurturing tones were heard when staff spoke with the children and adequate supervision was provided. I observed children in space 8 completing a group Math Lesson. Nurturing tones were heard when staff spoke with the children. The children in space 9 were observed having Circle Time. Nurturing tones were heard when staff spoke with the children. In space 10 the children were observed having supervised outdoor play. Adequate supervision was provided and nurturing tones were heard when staff spoke with the children. In space 12, a classroom for infant children, birth to twelve (12) months, I observed two (2) infants asleep in separate cribs, and I observed three (3) children having supervised independent play, which included tummy-time. In the outdoor play area, I observed three (3) coaches from Soccer Shots, E. Joaquin, G. Joaquin, and C. Morgan. Coaches E. Joaquin and G. Joaquin have completed a Criminal Back Check (CBC) and the coaches have a Criminal Qualifying Letter on file. C. Morgan was not left alone with children (shadowing) and has not completed a CBC on file. Administrative Staff were interviewed. Staff stated that they have had one (1) family express a child's well-being. The concerns that the child's parent had pertained to diapering. When the parents picked up the child, the child's diaper was not frequently changed; the child had soiled diapers. Those concerns were expressed to administrative staff by the child's mother. The concerns were addressed with the staff in space 4, regarding the number of times the child was changed; make sure that the child's diaper is changed before pick-up. An extra staff member was added to space 4 during pick-up times, to ensure children were properly changed before pick-up, while the other children were being cared for. Staff in space 1, 2, 3, 4, 5 were interviewed. Staff confirmed that not all children are potty-trained. Staff confirmed that diapering/potty use are documented in the ProCare App. Diapering logs were reviewed in the ProCare App. Staff in space 4 stated that there are children in the class that are potty trained. Upon review of the diapering/potty log, children were changed when they were wet or soiled and documentation was verified. It was noted in documentation there were other times throughout the day when children were checked, and when children used the potty. I observed a staff member in space 2 change a diaper. The staff member completed the diapering procedure correctly, and assisted the child that was diapered with handwashing. I observed a staff member in space 4 assist three (3) children in space 4 with using the potty; staff assisted with handwashing after the children used the potty. The Incident Log and Incident Reports were reviewed. The Incident Log was not current and up to date and a violation was cited. Several Incident Reports were not maintained in children's records and a violation was cited; an Incident Report was not signed by a parent. The Emergency Medical Care Plan was reviewed and compliance was met. Based on the allegation regarding children's well-being (diapering), it was UNCONFIRMED that children are left in soiled diapers, and children are provided assistance with using the potty; diapering procedures were confirmed correct during the visit. Upon review of the Emergency Medical Care Plan, the EMC plan was followed based on review of Incident Reports. Based on review of Incident Reports, children were provided first aid when incidents took place. The allegation that children's well-being was not met was UNCONFIRMED. There were two (2) violations cited. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An Incident Report (September 24, 2025) was not signed by the parent and was not maintained in the child's file; an Incident Report for a two-year-old child in space 4 was not maintained in the child's file. Thirty (30) Incident Reports were not filed/maintained in children's files. .0802 (e) 853 Incident logs were not completed and maintained as required. Thirty (30) Incident Reports were not logged on the Incident Report Log; last reports were logged January 6, 2026. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The Incident Log must be completed any time an incident report is completed as required by 10 NCAC 09.0802(g) and 10 NCAC 09.1721(e)(4). -An Incident Report must be completed anytime a child receives medical attention as a result of an incident occurring at a child care facility. The Incident Report must include the following: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -An Incident Report that was completed on September 24, 2025, was not signed by the parent and Ms. Pimentel confirmed that the report was not signed by the parent. If a parent refuses to sign an incident report, provide a copy of the incident report to the parent (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -A CBC must be completed and a Criminal Qualifying Letter on file for staff that are left alone with children (G.S. 110-90.2(b) & (d) & Child Care Rule 10A NCAC 09 .2703(e)). It was explained to the Soccer Shot Coach C. Morgan of the background check requirements. C. Morgan provided verification the the CBC process that was completed on February 17, 2026. -Diapers must be not changed whenever they are soiled or wet and/or are changed on (Child Care Rule 10A NCAC 09 .0806(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0226-112L Visit Date: 2/18/2026 Number Present: 140 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 347 Time In: 09:08 AM Time Out: 12:15 PM Time In: 01:15 PM Time Out: 03:55 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on February 12, 2026. The allegations are as follows: -Concerns about the safety and well-being of children (diapering and incidents). I was greeted my the Director Ms. Karen Pimentel upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Assistant Director, Ms. Heidi Walsh, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Walsh. The Owner, Ms. Jennifer Lauber, arrived during the visit. I completed an indoor/outdoor walkthrough of the center with Ms. Pimentel. In space 1 I observed children preparing for a morning snack by handwashing. I observed staff completing the Name-to-Face. Nurturing tones were heard when staff spoke with the children. I observed the children served, cheese, crackers, and water. Nurturing tones were heard when staff spoke with the children. I observed the children in space 2 preparing for snack by completing handwashing. Nurturing tones were heard when staff spoke with the children. In space 3 I observed children preparing for outdoor play. Nurturing tones were heard when staff spoke with the children. The children in space 4 were observed having a celebratory snack, cupcakes (Birthday). Nurturing tones were heard when staff spoke with the children. In space 5 I observed the children having supervised independent play. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having supervised outdoor play. Nurturing tones were heard when staff spoke with the children and adequate supervision was provided. I observed children in space 8 completing a group Math Lesson. Nurturing tones were heard when staff spoke with the children. The children in space 9 were observed having Circle Time. Nurturing tones were heard when staff spoke with the children. In space 10 the children were observed having supervised outdoor play. Adequate supervision was provided and nurturing tones were heard when staff spoke with the children. In space 12, a classroom for infant children, birth to twelve (12) months, I observed two (2) infants asleep in separate cribs, and I observed three (3) children having supervised independent play, which included tummy-time. In the outdoor play area, I observed three (3) coaches from Soccer Shots, E. Joaquin, G. Joaquin, and C. Morgan. Coaches E. Joaquin and G. Joaquin have completed a Criminal Back Check (CBC) and the coaches have a Criminal Qualifying Letter on file. C. Morgan was not left alone with children (shadowing) and has not completed a CBC on file. Administrative Staff were interviewed. Staff stated that they have had one (1) family express a child's well-being. The concerns that the child's parent had pertained to diapering. When the parents picked up the child, the child's diaper was not frequently changed; the child had soiled diapers. Those concerns were expressed to administrative staff by the child's mother. The concerns were addressed with the staff in space 4, regarding the number of times the child was changed; make sure that the child's diaper is changed before pick-up. An extra staff member was added to space 4 during pick-up times, to ensure children were properly changed before pick-up, while the other children were being cared for. Staff in space 1, 2, 3, 4, 5 were interviewed. Staff confirmed that not all children are potty-trained. Staff confirmed that diapering/potty use are documented in the ProCare App. Diapering logs were reviewed in the ProCare App. Staff in space 4 stated that there are children in the class that are potty trained. Upon review of the diapering/potty log, children were changed when they were wet or soiled and documentation was verified. It was noted in documentation there were other times throughout the day when children were checked, and when children used the potty. I observed a staff member in space 2 change a diaper. The staff member completed the diapering procedure correctly, and assisted the child that was diapered with handwashing. I observed a staff member in space 4 assist three (3) children in space 4 with using the potty; staff assisted with handwashing after the children used the potty. The Incident Log and Incident Reports were reviewed. The Incident Log was not current and up to date and a violation was cited. Several Incident Reports were not maintained in children's records and a violation was cited; an Incident Report was not signed by a parent. The Emergency Medical Care Plan was reviewed and compliance was met. Based on the allegation regarding children's well-being (diapering), it was UNCONFIRMED that children are left in soiled diapers, and children are provided assistance with using the potty; diapering procedures were confirmed correct during the visit. Upon review of the Emergency Medical Care Plan, the EMC plan was followed based on review of Incident Reports. Based on review of Incident Reports, children were provided first aid when incidents took place. The allegation that children's well-being was not met was UNCONFIRMED. There were two (2) violations cited. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An Incident Report (September 24, 2025) was not signed by the parent and was not maintained in the child's file; an Incident Report for a two-year-old child in space 4 was not maintained in the child's file. Thirty (30) Incident Reports were not filed/maintained in children's files. .0802 (e) 853 Incident logs were not completed and maintained as required. Thirty (30) Incident Reports were not logged on the Incident Report Log; last reports were logged January 6, 2026. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The Incident Log must be completed any time an incident report is completed as required by 10 NCAC 09.0802(g) and 10 NCAC 09.1721(e)(4). -An Incident Report must be completed anytime a child receives medical attention as a result of an incident occurring at a child care facility. The Incident Report must include the following: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -An Incident Report that was completed on September 24, 2025, was not signed by the parent and Ms. Pimentel confirmed that the report was not signed by the parent. If a parent refuses to sign an incident report, provide a copy of the incident report to the parent (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -A CBC must be completed and a Criminal Qualifying Letter on file for staff that are left alone with children (G.S. 110-90.2(b) & (d) & Child Care Rule 10A NCAC 09 .2703(e)). It was explained to the Soccer Shot Coach C. Morgan of the background check requirements. C. Morgan provided verification the the CBC process that was completed on February 17, 2026. -Diapers must be not changed whenever they are soiled or wet and/or are changed on (Child Care Rule 10A NCAC 09 .0806(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0226-112L Visit Date: 2/18/2026 Number Present: 140 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 347 Time In: 09:08 AM Time Out: 12:15 PM Time In: 01:15 PM Time Out: 03:55 PM List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on February 12, 2026. The allegations are as follows: -Concerns about the safety and well-being of children (diapering and incidents). I was greeted my the Director Ms. Karen Pimentel upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Assistant Director, Ms. Heidi Walsh, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Walsh. The Owner, Ms. Jennifer Lauber, arrived during the visit. I completed an indoor/outdoor walkthrough of the center with Ms. Pimentel. In space 1 I observed children preparing for a morning snack by handwashing. I observed staff completing the Name-to-Face. Nurturing tones were heard when staff spoke with the children. I observed the children served, cheese, crackers, and water. Nurturing tones were heard when staff spoke with the children. I observed the children in space 2 preparing for snack by completing handwashing. Nurturing tones were heard when staff spoke with the children. In space 3 I observed children preparing for outdoor play. Nurturing tones were heard when staff spoke with the children. The children in space 4 were observed having a celebratory snack, cupcakes (Birthday). Nurturing tones were heard when staff spoke with the children. In space 5 I observed the children having supervised independent play. Nurturing tones were heard when staff spoke with the children. The children in space 6 were observed having supervised outdoor play. Nurturing tones were heard when staff spoke with the children and adequate supervision was provided. I observed children in space 8 completing a group Math Lesson. Nurturing tones were heard when staff spoke with the children. The children in space 9 were observed having Circle Time. Nurturing tones were heard when staff spoke with the children. In space 10 the children were observed having supervised outdoor play. Adequate supervision was provided and nurturing tones were heard when staff spoke with the children. In space 12, a classroom for infant children, birth to twelve (12) months, I observed two (2) infants asleep in separate cribs, and I observed three (3) children having supervised independent play, which included tummy-time. In the outdoor play area, I observed three (3) coaches from Soccer Shots, E. Joaquin, G. Joaquin, and C. Morgan. Coaches E. Joaquin and G. Joaquin have completed a Criminal Back Check (CBC) and the coaches have a Criminal Qualifying Letter on file. C. Morgan was not left alone with children (shadowing) and has not completed a CBC on file. Administrative Staff were interviewed. Staff stated that they have had one (1) family express a child's well-being. The concerns that the child's parent had pertained to diapering. When the parents picked up the child, the child's diaper was not frequently changed; the child had soiled diapers. Those concerns were expressed to administrative staff by the child's mother. The concerns were addressed with the staff in space 4, regarding the number of times the child was changed; make sure that the child's diaper is changed before pick-up. An extra staff member was added to space 4 during pick-up times, to ensure children were properly changed before pick-up, while the other children were being cared for. Staff in space 1, 2, 3, 4, 5 were interviewed. Staff confirmed that not all children are potty-trained. Staff confirmed that diapering/potty use are documented in the ProCare App. Diapering logs were reviewed in the ProCare App. Staff in space 4 stated that there are children in the class that are potty trained. Upon review of the diapering/potty log, children were changed when they were wet or soiled and documentation was verified. It was noted in documentation there were other times throughout the day when children were checked, and when children used the potty. I observed a staff member in space 2 change a diaper. The staff member completed the diapering procedure correctly, and assisted the child that was diapered with handwashing. I observed a staff member in space 4 assist three (3) children in space 4 with using the potty; staff assisted with handwashing after the children used the potty. The Incident Log and Incident Reports were reviewed. The Incident Log was not current and up to date and a violation was cited. Several Incident Reports were not maintained in children's records and a violation was cited; an Incident Report was not signed by a parent. The Emergency Medical Care Plan was reviewed and compliance was met. Based on the allegation regarding children's well-being (diapering), it was UNCONFIRMED that children are left in soiled diapers, and children are provided assistance with using the potty; diapering procedures were confirmed correct during the visit. Upon review of the Emergency Medical Care Plan, the EMC plan was followed based on review of Incident Reports. Based on review of Incident Reports, children were provided first aid when incidents took place. The allegation that children's well-being was not met was UNCONFIRMED. There were two (2) violations cited. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An Incident Report (September 24, 2025) was not signed by the parent and was not maintained in the child's file; an Incident Report for a two-year-old child in space 4 was not maintained in the child's file. Thirty (30) Incident Reports were not filed/maintained in children's files. .0802 (e) 853 Incident logs were not completed and maintained as required. Thirty (30) Incident Reports were not logged on the Incident Report Log; last reports were logged January 6, 2026. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The Incident Log must be completed any time an incident report is completed as required by 10 NCAC 09.0802(g) and 10 NCAC 09.1721(e)(4). -An Incident Report must be completed anytime a child receives medical attention as a result of an incident occurring at a child care facility. The Incident Report must include the following: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -An Incident Report that was completed on September 24, 2025, was not signed by the parent and Ms. Pimentel confirmed that the report was not signed by the parent. If a parent refuses to sign an incident report, provide a copy of the incident report to the parent (Child Care Rule 10A NCAC 09 .0802(e)(1-12). -A CBC must be completed and a Criminal Qualifying Letter on file for staff that are left alone with children (G.S. 110-90.2(b) & (d) & Child Care Rule 10A NCAC 09 .2703(e)). It was explained to the Soccer Shot Coach C. Morgan of the background check requirements. C. Morgan provided verification the the CBC process that was completed on February 17, 2026. -Diapers must be not changed whenever they are soiled or wet and/or are changed on (Child Care Rule 10A NCAC 09 .0806(a)). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 1125-002L Visit Date: 11/12/2025 Number Present: 136 Completed Date: 11/12/2025 Age: From 0 To 5 Total Minutes: 400 Time In: 09:30 AM Time Out: 04:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on November 3, 2025. The allegations are as follows: -A child was left unsupervised in the hallway. I was greeted my the Assistant Ms. Heidi Walsh upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Owner Ms. Jennifer Lauber, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Lauber. I completed an indoor/outdoor walkthrough of the center with Ms. Walsh. In space 1 I observed children completing a morning snack; the Name-to-Face documentation was observed documented at 9:36 a.m. I observed the children in space 2 having supervised outdoor play; the Name-to-Face documentation was observed documented at 10:00 a.m. The children in space 3 were observed transitioning to outdoor play, and Name-to-Face documentation was observed documented at 10:05 a.m. I observe children in space 4 having Circle Time; the Name-to-face documentation documentation was documented at 10:00 a.m. The children in space 5 were observed transitioning from their morning snack, and the children were observed handwashing; adequate supervision was observed during handwashing. The Name-to-Face documentation was documented at 10:00 a.m. I observed children in space 6 preparing for outdoor play. The Name-to-Face documentation was documented at 10:01 a.m. The children in space 8 were observed having Circle Time; the Name-to-Face documentation was documented at 10:00 a.m. The children in space 9 were observed preparing for outdoor play; the Name-Face-Documentation was observed last documented at 10:00 a.m. I observed the children in space 10 preparing for Circle Time; the Name-to-Face documentation was documented at 10:00 a.m. I observed eight (8) children participating in Soccer Shots. Both Coaches, J. Ryan and and G. Joaquin have current Criminal Qualifying letters on file. In space 12 I observed five (5) infants napping, one (1) infant having supervised "tummy-time," and I observed two (2) infants assisted with feeding by teachers; adequate supervision was provided. The Name-to-face documentation was documented at 10:00 a.m. Administrative staff were interviewed. One (1) administrative staff member stated that she was in space 1 on October 31, 2025, assisting in the classroom. The administrator stated that she was assisting a parent whose child was transitioning from the center's program, while a teacher in space 1 assisted a child with diapering at approximately 2:14 p.m. on October 31, 2025. According to the administrator, the administrator was ensuring that the parent had all of the child's belongings, and when the administrator was leaving the classroom, a teacher that was in the hallway brought a toddler back to space 1 that was in the hallway. The administrator stated that the child followed the parent into the hallway, which was roughly less than thirty (30) seconds. All staff were interviewed. During the interviews, three (3) staff members stated that they witnessed the incident take place. Three (3) other staff members in space 12 stated that they witnessed a staff member in space 12 state that a child was in the hallway. During staff interviews, a staff member (witness) that was in space 1 reported that on October 31, 2025, a child got out of space 1 for a split second. According to the staff member that was in space 1, an administrator opened the door to space 1. As soon as the door closed, another staff member handed the child back to the staff member in space 1. The child in space 1 followed a parent out of the classroom, and the child was in the hallway for approximately five (5) seconds; an administrator was assisting the staff in space 1. One (1) staff member who witnessed the incident stated that she was standing in the classroom door across the hall and witnessed a parent standing in the doorway with the door propped opened talking to an administrator that was in space 1. The staff member in space 12 across the hall stated that when she looked back around, the door was closed and a child was standing in the hallway. The staff member stated that another teacher exited the staff bathroom and the teacher and staff in space 12 made eye contact. Once eye contact was made, the teacher that was exiting the bathroom took the child that was in the hallway by the hand to space 1. The staff member in space 12 stated that it was not minutes that the child was alone in the hallway. During staff interviews, the teacher (witness) that was exiting the bathroom stated that she saw a child in the hallway, and there was no one else in the hallway but the child. The teacher stated that she did not see anyone else with the child, and she saw a parent walk out of space 1, and the child was still there in the hallway. The teacher witnessed the parent walk out of the building and the child was still there; the teacher stated that it could have been a couple of minutes that the child was alone. The teacher reported that another staff member was standing at the door in space 12 and saw the incident. According to the teacher, the staff member in space 12 saw her walk the child back to space 1. The administrator took the child from the teacher, when the teacher took the child to space 1. There were three (3) other staff members in space 12 that stated that a staff member that came in space 12 stated that the staff member said that a child was in the hallway, and the staff described to staff in space 12 what the child was wearing. According to staff administrative staff and staff interviews, a child was left in a hallway. Based on staff interviews, it was CONFIRMED that a child was left in the hallway unsupervised for an undetermined amount of time. One (1) violation was cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On October 31, 2025, a one (1) year-old child was left in the hallway unsupervised for less than a minute. .1801(a)(1-5) An Administrative Action may be issued. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 26, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The facility has a Name-to-Face policy and the Name-to-Face is completed every thirty (30) minutes by staff, and when children transition throughout the day. Ensure that children are supervised at all times (Child Care Rule 10A NCAC 09 .1801(a)(1-5)). -Discussed with administrators of implementing a policy when parents pick-up children for the day; not propping or holding open doors. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 1125-002L Visit Date: 11/12/2025 Number Present: 136 Completed Date: 11/12/2025 Age: From 0 To 5 Total Minutes: 400 Time In: 09:30 AM Time Out: 04:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on November 3, 2025. The allegations are as follows: -A child was left unsupervised in the hallway. I was greeted my the Assistant Ms. Heidi Walsh upon arrival. I spoke with the Director, Ms. Karen Pimentel and the Owner Ms. Jennifer Lauber, and I explained the purpose of the visit; the allegation was read to Ms. Pimentel and Ms. Lauber. I completed an indoor/outdoor walkthrough of the center with Ms. Walsh. In space 1 I observed children completing a morning snack; the Name-to-Face documentation was observed documented at 9:36 a.m. I observed the children in space 2 having supervised outdoor play; the Name-to-Face documentation was observed documented at 10:00 a.m. The children in space 3 were observed transitioning to outdoor play, and Name-to-Face documentation was observed documented at 10:05 a.m. I observe children in space 4 having Circle Time; the Name-to-face documentation documentation was documented at 10:00 a.m. The children in space 5 were observed transitioning from their morning snack, and the children were observed handwashing; adequate supervision was observed during handwashing. The Name-to-Face documentation was documented at 10:00 a.m. I observed children in space 6 preparing for outdoor play. The Name-to-Face documentation was documented at 10:01 a.m. The children in space 8 were observed having Circle Time; the Name-to-Face documentation was documented at 10:00 a.m. The children in space 9 were observed preparing for outdoor play; the Name-Face-Documentation was observed last documented at 10:00 a.m. I observed the children in space 10 preparing for Circle Time; the Name-to-Face documentation was documented at 10:00 a.m. I observed eight (8) children participating in Soccer Shots. Both Coaches, J. Ryan and and G. Joaquin have current Criminal Qualifying letters on file. In space 12 I observed five (5) infants napping, one (1) infant having supervised "tummy-time," and I observed two (2) infants assisted with feeding by teachers; adequate supervision was provided. The Name-to-face documentation was documented at 10:00 a.m. Administrative staff were interviewed. One (1) administrative staff member stated that she was in space 1 on October 31, 2025, assisting in the classroom. The administrator stated that she was assisting a parent whose child was transitioning from the center's program, while a teacher in space 1 assisted a child with diapering at approximately 2:14 p.m. on October 31, 2025. According to the administrator, the administrator was ensuring that the parent had all of the child's belongings, and when the administrator was leaving the classroom, a teacher that was in the hallway brought a toddler back to space 1 that was in the hallway. The administrator stated that the child followed the parent into the hallway, which was roughly less than thirty (30) seconds. All staff were interviewed. During the interviews, three (3) staff members stated that they witnessed the incident take place. Three (3) other staff members in space 12 stated that they witnessed a staff member in space 12 state that a child was in the hallway. During staff interviews, a staff member (witness) that was in space 1 reported that on October 31, 2025, a child got out of space 1 for a split second. According to the staff member that was in space 1, an administrator opened the door to space 1. As soon as the door closed, another staff member handed the child back to the staff member in space 1. The child in space 1 followed a parent out of the classroom, and the child was in the hallway for approximately five (5) seconds; an administrator was assisting the staff in space 1. One (1) staff member who witnessed the incident stated that she was standing in the classroom door across the hall and witnessed a parent standing in the doorway with the door propped opened talking to an administrator that was in space 1. The staff member in space 12 across the hall stated that when she looked back around, the door was closed and a child was standing in the hallway. The staff member stated that another teacher exited the staff bathroom and the teacher and staff in space 12 made eye contact. Once eye contact was made, the teacher that was exiting the bathroom took the child that was in the hallway by the hand to space 1. The staff member in space 12 stated that it was not minutes that the child was alone in the hallway. During staff interviews, the teacher (witness) that was exiting the bathroom stated that she saw a child in the hallway, and there was no one else in the hallway but the child. The teacher stated that she did not see anyone else with the child, and she saw a parent walk out of space 1, and the child was still there in the hallway. The teacher witnessed the parent walk out of the building and the child was still there; the teacher stated that it could have been a couple of minutes that the child was alone. The teacher reported that another staff member was standing at the door in space 12 and saw the incident. According to the teacher, the staff member in space 12 saw her walk the child back to space 1. The administrator took the child from the teacher, when the teacher took the child to space 1. There were three (3) other staff members in space 12 that stated that a staff member that came in space 12 stated that the staff member said that a child was in the hallway, and the staff described to staff in space 12 what the child was wearing. According to staff administrative staff and staff interviews, a child was left in a hallway. Based on staff interviews, it was CONFIRMED that a child was left in the hallway unsupervised for an undetermined amount of time. One (1) violation was cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On October 31, 2025, a one (1) year-old child was left in the hallway unsupervised for less than a minute. .1801(a)(1-5) An Administrative Action may be issued. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 26, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -The facility has a Name-to-Face policy and the Name-to-Face is completed every thirty (30) minutes by staff, and when children transition throughout the day. Ensure that children are supervised at all times (Child Care Rule 10A NCAC 09 .1801(a)(1-5)). -Discussed with administrators of implementing a policy when parents pick-up children for the day; not propping or holding open doors. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0825-024L Visit Date: 11/5/2025 Number Present: 144 Completed Date: 11/5/2025 Age: From 0 To 5 Total Minutes: 70 Time In: 12:00 PM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today's complaint follow-up visit was to monitor the violation cited during the complaint/unannounced visit on August 15, 2025. I was greeted the Director, Ms. Karen Pimentel, and I explained the purpose of the visit. All classroom spaces were in ratio; classrooms were monitored with Ms. Pimentel. The following violation was cited on August 15, 2025: Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An unsatisfactory inspection was completed on July 31, 2025. The violation has not been corrected. A Repeat Violation was cited for an Unsatisfactory Fire Inspection Report during today's visit. One (1) violation was cited. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An Unsatisfactory Fire Inspection Report was received November 4, 2025 10A NCAC 09 .0304(a) -Received additional information regarding an Unsatisfactory Fire Inspection Report (November 4, 2025). -The center is not meeting fire inspection requirements, and the status of the fire inspection may lead to a Provisional License. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due, and a Satisfactory Fire Inspection Report must be received. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0825-024L Visit Date: 11/5/2025 Number Present: 144 Completed Date: 11/5/2025 Age: From 0 To 5 Total Minutes: 70 Time In: 12:00 PM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today's complaint follow-up visit was to monitor the violation cited during the complaint/unannounced visit on August 15, 2025. I was greeted the Director, Ms. Karen Pimentel, and I explained the purpose of the visit. All classroom spaces were in ratio; classrooms were monitored with Ms. Pimentel. The following violation was cited on August 15, 2025: Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An unsatisfactory inspection was completed on July 31, 2025. The violation has not been corrected. A Repeat Violation was cited for an Unsatisfactory Fire Inspection Report during today's visit. One (1) violation was cited. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. An Unsatisfactory Fire Inspection Report was received November 4, 2025 10A NCAC 09 .0304(a) -Received additional information regarding an Unsatisfactory Fire Inspection Report (November 4, 2025). -The center is not meeting fire inspection requirements, and the status of the fire inspection may lead to a Provisional License. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due, and a Satisfactory Fire Inspection Report must be received. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0605 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/15/2025 Number Present: 133 Completed Date: 10/15/2025 Age: From 0 To 5 Total Minutes: 249 Time In: 11:46 AM Time Out: 03:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Lauber, and I explained the purpose of the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-one (91) percent prior to today’s visit. s. Pimentel accompanied me during the indoor/outdoor walk through of the center. In space 1 I observed children having a morning snack, and I observed the children eating yogurt with strawberries/black berries and water was served. Adequate supervision was observed. I observed the children in space 2 were handwashing and preparing for circle time. . Name-to-Face was observed completed. The children in space 3 were observed having outdoor supervised play, and adequate supervision was observed; a teacher was observed positioned near the sliding board. I observed the children in space 4 having supervised independent play, and the children in space 5 were observed having supervised outdoor play; adequate supervision was observed. The children in space 6 were observed having a morning snack, which consisted of yogurt with strawberries/black berries, and water. Adequate supervision was provided. Name-to-Face was observed completed. In space 8 I observed four (4) and five (5) year-old children participating in a writing center activity. The children in space 9 observed having independent play. I observed seven (7) infants asleep and I observed one (1) infant having supervised "tummy-time." Eight (8) new staff have been hired since the Annual Compliance Visit, March 3, 2025. New staff files were reviewed and a violation was cited for a medical and a violation was cited for TB. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy and poster was posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications met compliance. A violation was cited for expired cream/ointments. Children with allergies were posted. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly . General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were not complete and up to date. In the outdoor play area, new mulch was observed. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed October 9, 2025, with a "Superior" rating and eight (8) demerits. The Fire Inspection was completed on August 26, 2025, with no violations cited on the inspection report. One (1) violation was cited. Violation Number Comment Rule 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not complete. .0605(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff I.S. did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff I.S. did not have TB on file. .0701(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer ointments and creams expired for a child (E.H.) permission for sunscreen expired August 29, 2025; expired permission for for diaper cream (E.H.)-September 21, 2025 in space 4 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months (Child Care Rule 10A NCAC 09 .0701(a)). -Playground inspections must be completed monthly (Child Care Rule 10A NCAC 09 .0605(q)). -Authorizations must be current. Parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; must meet specifications in the rule (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received; an email was sent to the fire inspector for an update on the status of the fire inspection. -Ms. Lauber would like to add wearable safe sleep sacks for infant to have during sleep. Parents must be informed of the change prior to the new safe sleep policy going in the effect; new policy must be signed by all parents of infants. Effective date of safe sleep policy must be included on the newly revised infant safe sleep policy. Any changes or amendments to the center’s safe sleep policy must be given in writing to the parents of all enrolled infants at least fourteen (14) days before the change and/or a signed statement from the parent acknowledging the receipt and explanation of the change must be in the infant’s file (Child Care Rule 10A NCAC 09 .0606(d)). -Staff N. Teague has a Provisional Qualification letter (October 7, 2025-November 21, 2025); staff should not be left alone with children and should be supervised staff that is qualified (G.S. 110-90.2(b) & Child Care Rule 10A NCAC 09 .2703(f)). -New staff must complete Recognizing and Responding to Suspicions of Child Maltreatment Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(g)). -New staff must complete CPR/First Aid Training within ninety (90) days (Child Care Rule 10A NCAC 09 .1102(c)(d)). -Infant Staff must continue to initially place sleeping infants on their back to sleep (Child Care Rule 10A NCAC 09 .0606(a)). -Continue to add new staff members to the roster in ABCMS within (5) five days, and terminate old staff in ABCMs. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: • In August, we provided a rule roll out module in the DCDEE e-learning Moodle platform and hosted webinars. • In September, child care consultants hosted in-person facility operator/administrator meetings within the counties served; provided additional guidance on the changes, the transition plan and timeline. • Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within twelve (12) months based on the pathway chosen. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Please review the information on the NCRLAP's website to become familiar with the new third edition. -An email was issued on July 31, 2025, regarding the Quality Every Day (QED) Program. Quality Every Day (QED) is a quality initiative at Child Care Resources Inc., funded by Smart Start of Mecklenburg County. They are recruiting for the QED Program this year for those that may be interested in coaching and training for teachers and directors. There are different tracks for participation (Licensing renewal, Program start-up, staff-child interactions and director support); and there are new opportunities this year like updated ERS-3 trainings, Leadership college coursework for administrators and Communities of Practice for both Child Care Directors and Family Child Care providers. They still have opportunities for college coursework and stipends for coursework completion. -Technical Assistance was provided on the QRIS Pathway to the Stars: -QRIS Pathway 3-The facility is COGNIA Accredited. -QRIS Timeline reviewed: -October 2025-March 2026: Review of Resources and Materials -April 2026-September 2026-Submit rated license application and transition to a pathway, Application for 2-5 star rated license application. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0825-024L Visit Date: 8/15/2025 Number Present: 0 Completed Date: 8/15/2025 Age: From 0 To 0 Total Minutes: 155 Time In: 09:05 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 4, 2025. The allegations are as follows: There are concerns that: -The center has multiple outstanding violations at this property that are not being resolved pertaining to storage, door lock devices, the fire alarm panel/room completely full of items and other items have not been corrected; Unsatisfactory Fire Inspection. I was greeted by the Director, Ms. Karen Pimentel, and Owner Ms. Jennifer Lauber, and I explained the purpose of the visit. There were no children present, because of the scheduled Annual Teacher Workday. Administrative staff were interviewed. Staff stated that all corrections have been completed accept for the door locks. A fire inspection was conducted February 12, 2025. The Fire Inspector stated during the visit that she would be back in two (2) weeks, and the fire inspector did not show in two (2) weeks. An email was sent to the fire inspector from the owner expressing concerns in March. A different fire inspector conducted a visit on July 31, 2025. During the visit on July 31, 2025, the storage items were clear. According to the owner, the things that both fire inspectors want corrected are conflicting. There things that were cited in the first visit that was not cited in the second visit; conflicting information. According to the owner, the center was broken into August 8, 2025, and items were stolen. The owner expressed concerns for having the door locks for safety for the center. Ms. Lauber stated that the door locks were installed after the facility was purchased; door locks were purchased July 2022. According to Ms. Lauber, during the February 2025 fire inspection, was the first time the center was cited for the door locks. The fire inspector emphasized fire safety, and Ms. Lauber expressed to the fire inspector that safety is important as well because of situations that have happened in the neighborhood; there are other exits that can be taken, such as adjacent classroom doors and other doors exiting the center. Every classroom have bathrooms that can access to other classrooms, which then can be exited in the building. The door safety locks (in case of an intruder) are still in place for safety precautions. In the fire lock box, there is a note explaining where the key to safety locks are located in the center for fire personnel in case of an emergency, however, the safe locks are not in place during fire drills. The shades on the windows were questioned about being fire tested and fire retardant, and the fire testing/retardant proof information was provided to the fire inspectors. Based on the allegation that the center has an Unsatisfactory Fire Inspection report was confirmed. One (1) violation was cited. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A unsatisfactory inspection was completed on July 31, 2025. 10A NCAC 09 .0304(a) A meeting with the owner, center administrators, and fire inspectors is scheduled for August 20, 2025. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. According to Ms. Lauber and Ms. Pimentel the fire inspector was contact in January 2025 (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received. -Based on the Unsatisfactory July 31 2025, Fire Inspection Report, the following was unsatisfactory: General Precautions: 1. Attic/basement/closets/garage/furnace room & heaters clear of trash & combustible materials. 2. Clearance from ignition sources & combustible materials maintained. Emergency Planning: 1. Record of employee training in fire prevention/evacuation & annual fire safety training on site. Building Services and Systems: 1. Emergency lighting/exit lights in good operating order. 2. Electrical panels clear of storage (Minimum 30") 2. Wiring/fixtures in good condition. (Extension cords not suitable for permanent wiring.) 3. Type I hood system over all domestic cooking appliances that produce grease laden vapors. Fire Resistance Rated Construction: 1. Required fire resistant rating maintained. (Walls, partitions, floors) Interior Decorations & Furnishings: 1. No storage of clothing/personal effects in corridors & lobbies. 2. Maximum 50% of decorative materials covering walls. Nothing suspended from ceiling 3. 20% maximum coverage for artwork & teaching material located on corridor walls. 4. Exits free of obstructions. Fire Protection: 1. Smoke detector/fire alarm system maintained with annual test reports provided. 2. Approved extinguishers mounted properly & in good working order. 3. Cooking suppression systems & hood exhaust properly maintained. Means of Eggress: 1. All exits & their access (i.e. Aisles & Corridors) free of obstructions. 2. All locking devices on exit doors are of an approved type. According to the owner and administrator the items mentioned that were unsatisfactory were conflicting items addressed between the two (2) inspectors; the second inspector questioned items cited before and stated to the administrator there was nothing to corrector. -Contact the contact after the scheduled meeting with the fire inspectors on August 20, 2025. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0825-024L Visit Date: 8/15/2025 Number Present: 0 Completed Date: 8/15/2025 Age: From 0 To 0 Total Minutes: 155 Time In: 09:05 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 4, 2025. The allegations are as follows: There are concerns that: -The center has multiple outstanding violations at this property that are not being resolved pertaining to storage, door lock devices, the fire alarm panel/room completely full of items and other items have not been corrected; Unsatisfactory Fire Inspection. I was greeted by the Director, Ms. Karen Pimentel, and Owner Ms. Jennifer Lauber, and I explained the purpose of the visit. There were no children present, because of the scheduled Annual Teacher Workday. Administrative staff were interviewed. Staff stated that all corrections have been completed accept for the door locks. A fire inspection was conducted February 12, 2025. The Fire Inspector stated during the visit that she would be back in two (2) weeks, and the fire inspector did not show in two (2) weeks. An email was sent to the fire inspector from the owner expressing concerns in March. A different fire inspector conducted a visit on July 31, 2025. During the visit on July 31, 2025, the storage items were clear. According to the owner, the things that both fire inspectors want corrected are conflicting. There things that were cited in the first visit that was not cited in the second visit; conflicting information. According to the owner, the center was broken into August 8, 2025, and items were stolen. The owner expressed concerns for having the door locks for safety for the center. Ms. Lauber stated that the door locks were installed after the facility was purchased; door locks were purchased July 2022. According to Ms. Lauber, during the February 2025 fire inspection, was the first time the center was cited for the door locks. The fire inspector emphasized fire safety, and Ms. Lauber expressed to the fire inspector that safety is important as well because of situations that have happened in the neighborhood; there are other exits that can be taken, such as adjacent classroom doors and other doors exiting the center. Every classroom have bathrooms that can access to other classrooms, which then can be exited in the building. The door safety locks (in case of an intruder) are still in place for safety precautions. In the fire lock box, there is a note explaining where the key to safety locks are located in the center for fire personnel in case of an emergency, however, the safe locks are not in place during fire drills. The shades on the windows were questioned about being fire tested and fire retardant, and the fire testing/retardant proof information was provided to the fire inspectors. Based on the allegation that the center has an Unsatisfactory Fire Inspection report was confirmed. One (1) violation was cited. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A unsatisfactory inspection was completed on July 31, 2025. 10A NCAC 09 .0304(a) A meeting with the owner, center administrators, and fire inspectors is scheduled for August 20, 2025. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Operator must schedule and obtain a fire inspection within twelve (12) months of the previous inspection, and submit the original approved report to DCDEE within one (1) week of the inspection visit on a form provided by the Division. Contact the fire inspector four (4) to six (6) weeks before the inspection is due. According to Ms. Lauber and Ms. Pimentel the fire inspector was contact in January 2025 (Child Care Rule 10A NCAC 09 .0304(a)). A "Satisfactory" report must be received. -Based on the Unsatisfactory July 31 2025, Fire Inspection Report, the following was unsatisfactory: General Precautions: 1. Attic/basement/closets/garage/furnace room & heaters clear of trash & combustible materials. 2. Clearance from ignition sources & combustible materials maintained. Emergency Planning: 1. Record of employee training in fire prevention/evacuation & annual fire safety training on site. Building Services and Systems: 1. Emergency lighting/exit lights in good operating order. 2. Electrical panels clear of storage (Minimum 30") 2. Wiring/fixtures in good condition. (Extension cords not suitable for permanent wiring.) 3. Type I hood system over all domestic cooking appliances that produce grease laden vapors. Fire Resistance Rated Construction: 1. Required fire resistant rating maintained. (Walls, partitions, floors) Interior Decorations & Furnishings: 1. No storage of clothing/personal effects in corridors & lobbies. 2. Maximum 50% of decorative materials covering walls. Nothing suspended from ceiling 3. 20% maximum coverage for artwork & teaching material located on corridor walls. 4. Exits free of obstructions. Fire Protection: 1. Smoke detector/fire alarm system maintained with annual test reports provided. 2. Approved extinguishers mounted properly & in good working order. 3. Cooking suppression systems & hood exhaust properly maintained. Means of Eggress: 1. All exits & their access (i.e. Aisles & Corridors) free of obstructions. 2. All locking devices on exit doors are of an approved type. According to the owner and administrator the items mentioned that were unsatisfactory were conflicting items addressed between the two (2) inspectors; the second inspector questioned items cited before and stated to the administrator there was nothing to corrector. -Contact the contact after the scheduled meeting with the fire inspectors on August 20, 2025. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0607 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/3/2025 Number Present: 143 Completed Date: 3/3/2025 Age: From 0 To 5 Total Minutes: 390 Time In: 09:20 AM Time Out: 03:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Owner, Ms. Jennifer Lauber, and Director, Ms. Karen Pimentel, and Assistant Heidi Walsha, and I explained the purpose of the visit. Ms. Karen Pimentel and Ms. Heidi Walsh assisted me with the visit and indoor and outdoor walkthrough of the facility. Your program currently operates with a five-star license, issued August 5, 2022, earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced ratios and enhanced space) and 1 quality point for having staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum (Balanced Learning) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted March 11, 2024. The sanitation inspection was completed December 16, 2024, with a “Superior” classification and four (4) demerits. The last fire inspection was conducted April 10, 2024, and your facility was approved for daytime care only. The water was tested December 14, 2024. The Safe School Plan was reviewed; last revised November 2024. The Emergency Preparedness and Response Plan EPR was reviewed; plan lasted updated January 8, 2024. A violation was cited for the EPR Plan. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety (90) percent as of March 2, 2024. The NC Secretary of State website was reviewed on March 3, 2025 and MTL and Associates, LLC was listed as current-active. In space 1, I observed the children having supervised independent play. I observed the children in space 2 having a morning snack that consisted of baked apples and water. In space 3 and in space 5 I observed the children having supervised outdoor play, and I observed the children in space 4 preparing for outdoor play. The children in space 6 were observed having supervised independent play, and I observed children that were participating in a small group. The children that were in the small group were going over numbers. I observed the teacher in space 8 reading to the children, "Splat the Cat and the Quick Chicks" by Rob Scotton. The children in space 9 and space 10 were observed having supervised independent play. Children under twelve months old received care according to individual needs including diapering and bottle feeding in space 12. I observed children having supervised "tummy-time," and I observed children being fed. Proper hand washing techniques were observed. The Safe Sleep Policy was observed posted, and a violation was cited for the Safe Sleep log. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. In each child care space, nurturing tones were heard when staff spoke with children. The attendance and the name-to-face documentation was reviewed in each space, and compliance was met. The emergency procedures were posted in each child care space with the emergency grab and go bags. Activity logs and schedules were posted in each child space. Staff/Child Ratio Worksheets were posted in each child care space. Equipment, walls, floors, and ceilings were clean and in good repair. Lunch was observed and consisted of chicken nuggets, rice, pears, and milk. Cream, ointments, and emergency medications were reviewed and compliance was met. Children with allergies and food preferences were posted. I did not observed any hazardous materials. Children were observed in approved child care spaces. The center adhered to Permit Restrictions. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. The outdoor play area was monitored, and was observed clean. The equipment on the toddler and early preschool playground was in door repair. On the preschool playground, the end cap on the play equipment was broken, and a violation was cited. A violation was cited for mulch on the outdoor play area. Transportation is only provided during the summer for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, and compliance was met. Six (6) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The play equipment on the preschool play area had a broken endcap (shearing). G.S. 110-91(6); .0601(b) 871 Center staff did not comply with the safe sleep policy. Staff did not complete safe sleep checks every fifteen (15) minutes. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant in space 12 was not documented every fifteen (15) minutes. The infant was last documented at 10:40 a.m. and the documentation was reviewed at 11:45 a.m.; the infant was removed from the crib at 11:45 a.m. .0606(g) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff (L.W.) did not have a staff development plan on file or documentations of staff evaluation on file. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was last updated January 8, 2024; detailed information in the plan. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play areas. .0605(k)(1-4) A Return visit will be conducted within five (5) to complete the review of children's records and staff records. The facility celebrated Read Across America Day with Parents/Grandparents; children were supervised by staff during the reading activity. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Caregivers must document compliance with visually checking on sleeping infants aged 12 months or younger and the documentation must be maintained for a minimum of one (1) month (Child Care Rule 10A .0606(g) -Staff must comply with the center's safe sleep policy (Child Care Rule 10A NCAC 09 .0606(a)). -Staff trained in EPR must review the EPR Plan annually. Child Care Rule 10A .0607 (e) states: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is correct. After information in the EPR is corrected, reprint the EPR Plan (Child Care Rule 10A NCAC 09 .0607(c)). -Continue to review the EPR Plan annually with all staff (Child Care Rule 10A NCAC 09 .0607(f). The EPR Plan was reviewed with staff on September 25, 2024 and on November 11, 2024. -The depth of the loose surfacing must be based on critical height of the equipment. (Child Care Rule 10A NCAC 09 .0605(k)(1-4)). -All equipment and furnishings were not in good repair (G.S. 110-91(6); Child Care Rule 10A NCAC 09 .0601(b)) -Staff ongoing training is based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility of planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The center reported that they have contacted the Help Desk, regarding issues in completed the roster in ABCMS; the center is currently working on the roster. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. --NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0125-310L Visit Date: 2/4/2025 Number Present: 147 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 09:30 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on January 29, 2025. The allegations are as follows: There are concerns that: -Adequate precautions were not taken to prevent the spread of illness. -A staff person worked without a valid qualification letter as required. I was greeted by Ms. Kristin Case and Ms. Karen Pimpernel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber, arrived during the visit. During the visit a Mecklenburg County Health Department Child Care Health Consultant (CCHC), Ms. Tissue Watson, arrived during the visit to provide training and support to staff. Ms. Watson left the center, due to the child care consultant with DCDEE was conducting a visit. Administrative staff were interviewed, and staff stated that the only illnesses that have been confirmed in the center is the Flu and Norovirus. Four (4) new staff have started employment since the last routine/unannounced visit that was conducted on December 16, 2025. New staff files were reviewed, and a violation was cited for a new staff member's TB test. Based on the allegation that adequate precautions were not taken to prevent the spread of illness was SUBSTANTIATED. Staff and Training Worksheets were reviewed for staff qualifications, and based on review of the staff and trainings worksheets and staff files, staff are compliant with staff qualification letters. A violation was cited for a staff member's child maltreatment training that was incomplete. Based on review of the staff files and staff and training worksheets, the allegation that a staff person worked without a valid qualification letter as required was UNSUBSTANTIATED. Three (3) violations were cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (P.U.) began employment on January 14, 2025, and had an abnormal test dated January 14, 2025, on file. .0701(a) 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. A staff member was convicted on (S.M.D.) G.S. 110-90.2 & .2703(m) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff V.K. did not complete Child Maltreatment training within 90 days. The staff member (V.K.) began the training, but did not complete the training. .1102(g) -According to administrative staff, a staff member was terminated in January 2025, because of a staff member's criminal charges that were discovered. The staff member did not notify administrators of the criminal charges, according to administrative staff. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating they were free of active TB and/or TB test or screening must be less than 12 months old (Child Care Rule 10A NCAC 09 .0701(a)) -The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, must notify the operator of these charges within five (5) business days or before returning to work. The operator must notify the Division of these pending charges, indictments, or convictions within one (1) business day of being notified by the child care provider or household member (Child Care Rule 10A NCAC 09 .2703(m); G.S. 110-90.2). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Pimentel stated that they have attempted to complete the staff roster in ABCMS, and they encountered login issues. The Division was contacted, and the login issues have been resolved; the center is in the process of completing the roster in ABCMS. -A staff member's Provisional Letter will expire February 24, 2025. Staff that have a Provisional Qualification Letter must not be left alone with children (Child Care Rule 10A NCAC 09 .2703(f)); G.S. 110-90.2(b)). The staff member was observed providing care with another staff member in space 8. -The child care administrator and all staff must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within ninety (90) days of employment (Child Care Rule 10A NCAC 09 .1102(g)) -A copy of the North Carolina Child Care Rules are available on the Division's Website. These rules became effective November 1st 2024. -Ms. Case inquired about the updates for Medical Action Plans. Ms. Case was informed that the medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. The form can be be completed by the child's parent or by the child's physician. (Child Care Rule 10A NCAC 09 .0801(b)(1-4). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Keep updated the Staff and Training Worksheet to track staff requirements. The Staff and Training Worksheet is used to document the center's compliance with requirements for preservice staff qualifications, staff records, orientation, and annual training. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0202 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 113 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:15 AM Time Out: 11:55 AM Time In: 12:55 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-two (92) percent prior to today’s visit. Ms. Case and accompanied me during the walk through of the center. In space 1 I observed the children having circle time. I observed staff completing name-to-face. I observed children in space 2 having circle time. One (1) child arrived to the center, and I observed the child wash their hands. In space 3, I observed the children having circle time. A teacher read a book to the children, " Trim-the-Tree'ers" by Janet Schullman, and Illustrated by Linda Davick. After circle time, the children prepared for their morning snack. The following snack was prepared: sun-butter with graham crackers, and water. The items served were noted on the menu for the morning snack. The children in space 4 were observed completing snack. After snack, the children were observed washing their hands and preparing for circle time. In space 5, I observed the teacher reading during circle time. The teacher read " The Old Lady Who Swallowed Some Snow" by Lucille Colandro and Illustrated by Jared Lee. The children in space 6 were observed having supervised outdoor play. In space 8, the children were observed completing morning snack. After snack the children washed their hands, and the children were observed preparing for circle time. The children in space 9 were observed transitioning for morning snack; bathroom break and hand washing. I observed teachers completing name-to-face. I observed the children in space 10 preparing for outdoor play. In space 12, I observed the children having supervised "tummy-time." I observed staff attending to individual needs of the infant children in space 12. Seven (7) new staff have been hired since the Annual Compliance Visit, March 11, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR, and a violation was cited for an expired CPR certification; the CPR certification has been updated. First Aid: Each staff has current First Aid, and a violation was cited for an expired First Aid certification; the First Aid certification has been updated. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 9, 2024, with a "Provisional" rating and seventeen (17) demerits. A reinspection was completed on December 16, 2024 with a "Superior" rating and four (4) demerits. The Fire Inspection was completed and approved April 10, 2024. The center has an Emergency Preparedness and Response Plan on file; the plan was updated January 8, 2024. Two (2) violations were cited. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(d) A Mecklenburg Environmental Health Specialist (EHS) arrived during the visit to complete a sanitation reinspection. Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The fire drill is due for December 2024 and the shelter-in-place/lockdown drill is due December 2024. Fire drills must be completed monthly and child care centers must conduct a shelter-in-place or lockdown drills at least every three (3) months (Child Care Rule 10A NCAC 09 .0102 and .0605(a)). -Centers must keep a record that includes the dates of each drill, time of day, the length of time to reach the designated location and the signature of the person conducting the drill (Child Care Rule 10A NCAC 09 .0202(d)(8)). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 113 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:15 AM Time Out: 11:55 AM Time In: 12:55 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-two (92) percent prior to today’s visit. Ms. Case and accompanied me during the walk through of the center. In space 1 I observed the children having circle time. I observed staff completing name-to-face. I observed children in space 2 having circle time. One (1) child arrived to the center, and I observed the child wash their hands. In space 3, I observed the children having circle time. A teacher read a book to the children, " Trim-the-Tree'ers" by Janet Schullman, and Illustrated by Linda Davick. After circle time, the children prepared for their morning snack. The following snack was prepared: sun-butter with graham crackers, and water. The items served were noted on the menu for the morning snack. The children in space 4 were observed completing snack. After snack, the children were observed washing their hands and preparing for circle time. In space 5, I observed the teacher reading during circle time. The teacher read " The Old Lady Who Swallowed Some Snow" by Lucille Colandro and Illustrated by Jared Lee. The children in space 6 were observed having supervised outdoor play. In space 8, the children were observed completing morning snack. After snack the children washed their hands, and the children were observed preparing for circle time. The children in space 9 were observed transitioning for morning snack; bathroom break and hand washing. I observed teachers completing name-to-face. I observed the children in space 10 preparing for outdoor play. In space 12, I observed the children having supervised "tummy-time." I observed staff attending to individual needs of the infant children in space 12. Seven (7) new staff have been hired since the Annual Compliance Visit, March 11, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR, and a violation was cited for an expired CPR certification; the CPR certification has been updated. First Aid: Each staff has current First Aid, and a violation was cited for an expired First Aid certification; the First Aid certification has been updated. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 9, 2024, with a "Provisional" rating and seventeen (17) demerits. A reinspection was completed on December 16, 2024 with a "Superior" rating and four (4) demerits. The Fire Inspection was completed and approved April 10, 2024. The center has an Emergency Preparedness and Response Plan on file; the plan was updated January 8, 2024. Two (2) violations were cited. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(d) A Mecklenburg Environmental Health Specialist (EHS) arrived during the visit to complete a sanitation reinspection. Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The fire drill is due for December 2024 and the shelter-in-place/lockdown drill is due December 2024. Fire drills must be completed monthly and child care centers must conduct a shelter-in-place or lockdown drills at least every three (3) months (Child Care Rule 10A NCAC 09 .0102 and .0605(a)). -Centers must keep a record that includes the dates of each drill, time of day, the length of time to reach the designated location and the signature of the person conducting the drill (Child Care Rule 10A NCAC 09 .0202(d)(8)). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 113 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:15 AM Time Out: 11:55 AM Time In: 12:55 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-two (92) percent prior to today’s visit. Ms. Case and accompanied me during the walk through of the center. In space 1 I observed the children having circle time. I observed staff completing name-to-face. I observed children in space 2 having circle time. One (1) child arrived to the center, and I observed the child wash their hands. In space 3, I observed the children having circle time. A teacher read a book to the children, " Trim-the-Tree'ers" by Janet Schullman, and Illustrated by Linda Davick. After circle time, the children prepared for their morning snack. The following snack was prepared: sun-butter with graham crackers, and water. The items served were noted on the menu for the morning snack. The children in space 4 were observed completing snack. After snack, the children were observed washing their hands and preparing for circle time. In space 5, I observed the teacher reading during circle time. The teacher read " The Old Lady Who Swallowed Some Snow" by Lucille Colandro and Illustrated by Jared Lee. The children in space 6 were observed having supervised outdoor play. In space 8, the children were observed completing morning snack. After snack the children washed their hands, and the children were observed preparing for circle time. The children in space 9 were observed transitioning for morning snack; bathroom break and hand washing. I observed teachers completing name-to-face. I observed the children in space 10 preparing for outdoor play. In space 12, I observed the children having supervised "tummy-time." I observed staff attending to individual needs of the infant children in space 12. Seven (7) new staff have been hired since the Annual Compliance Visit, March 11, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR, and a violation was cited for an expired CPR certification; the CPR certification has been updated. First Aid: Each staff has current First Aid, and a violation was cited for an expired First Aid certification; the First Aid certification has been updated. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 9, 2024, with a "Provisional" rating and seventeen (17) demerits. A reinspection was completed on December 16, 2024 with a "Superior" rating and four (4) demerits. The Fire Inspection was completed and approved April 10, 2024. The center has an Emergency Preparedness and Response Plan on file; the plan was updated January 8, 2024. Two (2) violations were cited. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(d) A Mecklenburg Environmental Health Specialist (EHS) arrived during the visit to complete a sanitation reinspection. Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The fire drill is due for December 2024 and the shelter-in-place/lockdown drill is due December 2024. Fire drills must be completed monthly and child care centers must conduct a shelter-in-place or lockdown drills at least every three (3) months (Child Care Rule 10A NCAC 09 .0102 and .0605(a)). -Centers must keep a record that includes the dates of each drill, time of day, the length of time to reach the designated location and the signature of the person conducting the drill (Child Care Rule 10A NCAC 09 .0202(d)(8)). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 113 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:15 AM Time Out: 11:55 AM Time In: 12:55 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-two (92) percent prior to today’s visit. Ms. Case and accompanied me during the walk through of the center. In space 1 I observed the children having circle time. I observed staff completing name-to-face. I observed children in space 2 having circle time. One (1) child arrived to the center, and I observed the child wash their hands. In space 3, I observed the children having circle time. A teacher read a book to the children, " Trim-the-Tree'ers" by Janet Schullman, and Illustrated by Linda Davick. After circle time, the children prepared for their morning snack. The following snack was prepared: sun-butter with graham crackers, and water. The items served were noted on the menu for the morning snack. The children in space 4 were observed completing snack. After snack, the children were observed washing their hands and preparing for circle time. In space 5, I observed the teacher reading during circle time. The teacher read " The Old Lady Who Swallowed Some Snow" by Lucille Colandro and Illustrated by Jared Lee. The children in space 6 were observed having supervised outdoor play. In space 8, the children were observed completing morning snack. After snack the children washed their hands, and the children were observed preparing for circle time. The children in space 9 were observed transitioning for morning snack; bathroom break and hand washing. I observed teachers completing name-to-face. I observed the children in space 10 preparing for outdoor play. In space 12, I observed the children having supervised "tummy-time." I observed staff attending to individual needs of the infant children in space 12. Seven (7) new staff have been hired since the Annual Compliance Visit, March 11, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR, and a violation was cited for an expired CPR certification; the CPR certification has been updated. First Aid: Each staff has current First Aid, and a violation was cited for an expired First Aid certification; the First Aid certification has been updated. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 9, 2024, with a "Provisional" rating and seventeen (17) demerits. A reinspection was completed on December 16, 2024 with a "Superior" rating and four (4) demerits. The Fire Inspection was completed and approved April 10, 2024. The center has an Emergency Preparedness and Response Plan on file; the plan was updated January 8, 2024. Two (2) violations were cited. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(d) A Mecklenburg Environmental Health Specialist (EHS) arrived during the visit to complete a sanitation reinspection. Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The fire drill is due for December 2024 and the shelter-in-place/lockdown drill is due December 2024. Fire drills must be completed monthly and child care centers must conduct a shelter-in-place or lockdown drills at least every three (3) months (Child Care Rule 10A NCAC 09 .0102 and .0605(a)). -Centers must keep a record that includes the dates of each drill, time of day, the length of time to reach the designated location and the signature of the person conducting the drill (Child Care Rule 10A NCAC 09 .0202(d)(8)). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 113 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:15 AM Time Out: 11:55 AM Time In: 12:55 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-two (92) percent prior to today’s visit. Ms. Case and accompanied me during the walk through of the center. In space 1 I observed the children having circle time. I observed staff completing name-to-face. I observed children in space 2 having circle time. One (1) child arrived to the center, and I observed the child wash their hands. In space 3, I observed the children having circle time. A teacher read a book to the children, " Trim-the-Tree'ers" by Janet Schullman, and Illustrated by Linda Davick. After circle time, the children prepared for their morning snack. The following snack was prepared: sun-butter with graham crackers, and water. The items served were noted on the menu for the morning snack. The children in space 4 were observed completing snack. After snack, the children were observed washing their hands and preparing for circle time. In space 5, I observed the teacher reading during circle time. The teacher read " The Old Lady Who Swallowed Some Snow" by Lucille Colandro and Illustrated by Jared Lee. The children in space 6 were observed having supervised outdoor play. In space 8, the children were observed completing morning snack. After snack the children washed their hands, and the children were observed preparing for circle time. The children in space 9 were observed transitioning for morning snack; bathroom break and hand washing. I observed teachers completing name-to-face. I observed the children in space 10 preparing for outdoor play. In space 12, I observed the children having supervised "tummy-time." I observed staff attending to individual needs of the infant children in space 12. Seven (7) new staff have been hired since the Annual Compliance Visit, March 11, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR, and a violation was cited for an expired CPR certification; the CPR certification has been updated. First Aid: Each staff has current First Aid, and a violation was cited for an expired First Aid certification; the First Aid certification has been updated. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 9, 2024, with a "Provisional" rating and seventeen (17) demerits. A reinspection was completed on December 16, 2024 with a "Superior" rating and four (4) demerits. The Fire Inspection was completed and approved April 10, 2024. The center has an Emergency Preparedness and Response Plan on file; the plan was updated January 8, 2024. Two (2) violations were cited. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(d) A Mecklenburg Environmental Health Specialist (EHS) arrived during the visit to complete a sanitation reinspection. Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The fire drill is due for December 2024 and the shelter-in-place/lockdown drill is due December 2024. Fire drills must be completed monthly and child care centers must conduct a shelter-in-place or lockdown drills at least every three (3) months (Child Care Rule 10A NCAC 09 .0102 and .0605(a)). -Centers must keep a record that includes the dates of each drill, time of day, the length of time to reach the designated location and the signature of the person conducting the drill (Child Care Rule 10A NCAC 09 .0202(d)(8)). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 113 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:15 AM Time Out: 11:55 AM Time In: 12:55 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of ninety-two (92) percent prior to today’s visit. Ms. Case and accompanied me during the walk through of the center. In space 1 I observed the children having circle time. I observed staff completing name-to-face. I observed children in space 2 having circle time. One (1) child arrived to the center, and I observed the child wash their hands. In space 3, I observed the children having circle time. A teacher read a book to the children, " Trim-the-Tree'ers" by Janet Schullman, and Illustrated by Linda Davick. After circle time, the children prepared for their morning snack. The following snack was prepared: sun-butter with graham crackers, and water. The items served were noted on the menu for the morning snack. The children in space 4 were observed completing snack. After snack, the children were observed washing their hands and preparing for circle time. In space 5, I observed the teacher reading during circle time. The teacher read " The Old Lady Who Swallowed Some Snow" by Lucille Colandro and Illustrated by Jared Lee. The children in space 6 were observed having supervised outdoor play. In space 8, the children were observed completing morning snack. After snack the children washed their hands, and the children were observed preparing for circle time. The children in space 9 were observed transitioning for morning snack; bathroom break and hand washing. I observed teachers completing name-to-face. I observed the children in space 10 preparing for outdoor play. In space 12, I observed the children having supervised "tummy-time." I observed staff attending to individual needs of the infant children in space 12. Seven (7) new staff have been hired since the Annual Compliance Visit, March 11, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR, and a violation was cited for an expired CPR certification; the CPR certification has been updated. First Aid: Each staff has current First Aid, and a violation was cited for an expired First Aid certification; the First Aid certification has been updated. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were no observed safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was complete and up to date. The Playground inspections were complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 9, 2024, with a "Provisional" rating and seventeen (17) demerits. A reinspection was completed on December 16, 2024 with a "Superior" rating and four (4) demerits. The Fire Inspection was completed and approved April 10, 2024. The center has an Emergency Preparedness and Response Plan on file; the plan was updated January 8, 2024. Two (2) violations were cited. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (A.W.) First Aid expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (A.W.) CPR expired September 8, 2024. Staff (A.W.) completed the training October 7, 2024. .1102(d) A Mecklenburg Environmental Health Specialist (EHS) arrived during the visit to complete a sanitation reinspection. Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities operating with a star rated license until June 30, 2024. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The fire drill is due for December 2024 and the shelter-in-place/lockdown drill is due December 2024. Fire drills must be completed monthly and child care centers must conduct a shelter-in-place or lockdown drills at least every three (3) months (Child Care Rule 10A NCAC 09 .0102 and .0605(a)). -Centers must keep a record that includes the dates of each drill, time of day, the length of time to reach the designated location and the signature of the person conducting the drill (Child Care Rule 10A NCAC 09 .0202(d)(8)). -Staff must successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization must be in the staff file; must be completed by the deadline on the CPR card (Child Care Rule 10A NCAC 09 .1102(d)). -Staff must successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization must be in the staff file; must be completed by the deadline on the First Aid card (Child Care Rule 10A NCAC 09 .1102(c)). -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; water was tested December 14, 2024. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 1024-379L Visit Date: 11/6/2024 Number Present: 142 Completed Date: 11/6/2024 Age: From 0 To 5 Total Minutes: 198 Time In: 11:07 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on October 30, 2024. The allegation is as follows: -There is a concern that a child was not adequately supervised. I was greeted by Directors, Ms. Kristin Case and Ms. Karen Pimentel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. I completed a walkthrough of the facility with Ms. Case. In space 1, I observed the children eating lunch, and the following menu items were served: spaghetti with meat sauce, mixed vegetables, garlic bread, and milk. I observed a parent picking up a child from space 1. I observed children in space 2, space 3, and space 5 children eating lunch; adequate supervision was observed. In space 4, I observed one teacher reading a book to children, while another teacher provided supervision as other children washed their hands after lunch. The children in space 6 were observed transitioning from lunch and I observed a teacher reading to children. In space 8, space 9, and space 10, I observed children preparing for lunch with handwashing. I observed staff reading to children during the transition. I observed in space 12, children having supervised "tummy-time" with staff, and I observed staff providing to the individual needs of children. One (1) staff member was interviewed. Based on the interview with staff and the self-report from the center, it was determined that a child was left unsupervised in a classroom for approximately five (5) minutes, and the allegation that a child was not adequately supervised was SUBSTANTIATED. One (1) violation was cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was discovered unsupervised by staff on October 24, 2024, in space 3 for approximately five (5) minutes. .1801(a)(1-5) -An Administrative Action may be issued. -According to Ms. Lauber, two (2) staff meetings are scheduled for November 13, 2024 and November 25, 2024. The meeting agenda will cover, Name-to-Face, input of daily routines and requirements for parent communication, movement of children from space to space, policy updates, child care licensing updates, licensing visits, and self-reporting; the agenda was reviewed during the visit. -Ms. Case stated that the incident that took place was communicated with the parents. An Incident Report was not completed, because the child did not have any injuries. -It was noted during the staff interview that the child must have exited the playground while a parent was picking up another child. The facility's Name-to-Face was completed on the playground and the unsupervised child was accounted for during the outside count; the Name-to-Face was reviewed during the visit. -Alarms have been set for every thirty (30) minutes for teachers to document and complete Name-to-Face documentation on their I-pads; reviewed the alarms on the I-pads during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Children must be supervised at all times: Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; staff must interact with the children while moving about the indoor or outdoor area; staff must know where each child is located and be aware of the children's activities at all times; staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and staff must be able to see and hear children aged birth to five (5) years of age while the children are eating. (Child Care Rule 10A NCAC 09 .1801(a)(1-5)). -According to administrative staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -The compliance score is ninety-two (92) percent as of November 5, 2024. -Ms. Lauber inquired about the possibility of receiving an Administrative Action and she was provided the following information and the information was discussed according to Child Care Rule 10A NCAC 09 .2201(a-e): (a) Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. The administrative actions include: (1) a written reprimand as set forth in Rule .2202 of this Section; (2) a written warning as set forth in Rule .2203 of this Section; (3) a provisional child care facility license or provisional notice of compliance not to exceed 12 months as set forth in Rule .2204 of this Section; (4) a special provisional child care facility license or special provisional notice of compliance not to exceed six months and may include a limited enrollment restriction as set forth in Rule .2207 of this Section; (5) a probationary child care facility license or probationary notice of compliance not to exceed 12 months as set forth in Rule .2205 of this Section; (6) revocation of the child care facility license, or an order to cease operation to operate a child care facility as set forth in Rule .2209 of this Section; (7) summary suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility that results in immediate closure of the facility as set forth in Rule .2213 of this Section; (8) denial of an application or child care facility license as set forth in Rule .2215 of this Section; and (9) suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility not to exceed 12 months and results in closure of the facility on the date of the order as set forth in Rule .2206 of this Section. (b) The Division shall consider the following factors when determining whether to issue an administrative action or what type of administrative action to be issued, including: (1) the severity of the violation or incident; (2) the probability of recurrence of the violation or incident; (3) all prior administrative actions issued to the facility; (4) all prior incidents where the Division has determined that abuse, neglect, or child maltreatment occurred at the facility; (5) the operator's response to the violation or incident, including actions taken to prevent recurrence, such as revision to facility policies and procedures or additional staff training; (6) a self-report of the violation or incident was submitted to the Division by the operator; and (7) information or records received from local, State, or federal agencies relevant to the violation or incident. (c) For purposes of this Section, the following definitions shall apply: (1) "Pattern of noncompliance" means violations of G.S. 110, Article 7, this Chapter, or 10A NCAC 10 documented during a time period of 18 months or less involving situations or incidents for which technical assistance has been provided and the operator continues to demonstrate noncompliance. (2) "Harm" as referenced in G.S. 110-105.3(b)(3) means: (A) physical, psychological, or emotional injury to a child by a caregiver; (B) an act of omission or commission to a child by a caregiver that is likely to result in or that results in permanent limitations or disability; (C) sexual abuse; or (D) the death of a child. (d) In accordance with G.S. 150B-3(b) the Division shall issue a prior notice of administrative action to the operator or prospective operator regarding the determination to issue a provisional child care facility license or notice of compliance, special provisional child care facility license or notice of compliance, probationary child care facility license or notice of compliance, revocation of the child care facility license, order to cease operation, suspension of the child care facility license or notice of compliance, or denial of a child care facility license or notice of compliance. The operator or prospective operator shall be given an opportunity to respond in writing as to why the administrative action should not be taken. The written response shall be submitted to the Division within 15 days of receiving the prior notice of administrative action. Upon receiving a written request from an owner or operator, the Division shall grant an extension of time not to exceed an additional 15 days, so long as the request is received before the initial response time has ended. (e) The Division may issue a different type of administrative action based upon the operator's or prospective operator's written response in accordance with Paragraph (d) of this Rule. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2201 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 1024-379L Visit Date: 11/6/2024 Number Present: 142 Completed Date: 11/6/2024 Age: From 0 To 5 Total Minutes: 198 Time In: 11:07 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on October 30, 2024. The allegation is as follows: -There is a concern that a child was not adequately supervised. I was greeted by Directors, Ms. Kristin Case and Ms. Karen Pimentel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. I completed a walkthrough of the facility with Ms. Case. In space 1, I observed the children eating lunch, and the following menu items were served: spaghetti with meat sauce, mixed vegetables, garlic bread, and milk. I observed a parent picking up a child from space 1. I observed children in space 2, space 3, and space 5 children eating lunch; adequate supervision was observed. In space 4, I observed one teacher reading a book to children, while another teacher provided supervision as other children washed their hands after lunch. The children in space 6 were observed transitioning from lunch and I observed a teacher reading to children. In space 8, space 9, and space 10, I observed children preparing for lunch with handwashing. I observed staff reading to children during the transition. I observed in space 12, children having supervised "tummy-time" with staff, and I observed staff providing to the individual needs of children. One (1) staff member was interviewed. Based on the interview with staff and the self-report from the center, it was determined that a child was left unsupervised in a classroom for approximately five (5) minutes, and the allegation that a child was not adequately supervised was SUBSTANTIATED. One (1) violation was cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was discovered unsupervised by staff on October 24, 2024, in space 3 for approximately five (5) minutes. .1801(a)(1-5) -An Administrative Action may be issued. -According to Ms. Lauber, two (2) staff meetings are scheduled for November 13, 2024 and November 25, 2024. The meeting agenda will cover, Name-to-Face, input of daily routines and requirements for parent communication, movement of children from space to space, policy updates, child care licensing updates, licensing visits, and self-reporting; the agenda was reviewed during the visit. -Ms. Case stated that the incident that took place was communicated with the parents. An Incident Report was not completed, because the child did not have any injuries. -It was noted during the staff interview that the child must have exited the playground while a parent was picking up another child. The facility's Name-to-Face was completed on the playground and the unsupervised child was accounted for during the outside count; the Name-to-Face was reviewed during the visit. -Alarms have been set for every thirty (30) minutes for teachers to document and complete Name-to-Face documentation on their I-pads; reviewed the alarms on the I-pads during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Children must be supervised at all times: Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; staff must interact with the children while moving about the indoor or outdoor area; staff must know where each child is located and be aware of the children's activities at all times; staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and staff must be able to see and hear children aged birth to five (5) years of age while the children are eating. (Child Care Rule 10A NCAC 09 .1801(a)(1-5)). -According to administrative staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -The compliance score is ninety-two (92) percent as of November 5, 2024. -Ms. Lauber inquired about the possibility of receiving an Administrative Action and she was provided the following information and the information was discussed according to Child Care Rule 10A NCAC 09 .2201(a-e): (a) Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. The administrative actions include: (1) a written reprimand as set forth in Rule .2202 of this Section; (2) a written warning as set forth in Rule .2203 of this Section; (3) a provisional child care facility license or provisional notice of compliance not to exceed 12 months as set forth in Rule .2204 of this Section; (4) a special provisional child care facility license or special provisional notice of compliance not to exceed six months and may include a limited enrollment restriction as set forth in Rule .2207 of this Section; (5) a probationary child care facility license or probationary notice of compliance not to exceed 12 months as set forth in Rule .2205 of this Section; (6) revocation of the child care facility license, or an order to cease operation to operate a child care facility as set forth in Rule .2209 of this Section; (7) summary suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility that results in immediate closure of the facility as set forth in Rule .2213 of this Section; (8) denial of an application or child care facility license as set forth in Rule .2215 of this Section; and (9) suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility not to exceed 12 months and results in closure of the facility on the date of the order as set forth in Rule .2206 of this Section. (b) The Division shall consider the following factors when determining whether to issue an administrative action or what type of administrative action to be issued, including: (1) the severity of the violation or incident; (2) the probability of recurrence of the violation or incident; (3) all prior administrative actions issued to the facility; (4) all prior incidents where the Division has determined that abuse, neglect, or child maltreatment occurred at the facility; (5) the operator's response to the violation or incident, including actions taken to prevent recurrence, such as revision to facility policies and procedures or additional staff training; (6) a self-report of the violation or incident was submitted to the Division by the operator; and (7) information or records received from local, State, or federal agencies relevant to the violation or incident. (c) For purposes of this Section, the following definitions shall apply: (1) "Pattern of noncompliance" means violations of G.S. 110, Article 7, this Chapter, or 10A NCAC 10 documented during a time period of 18 months or less involving situations or incidents for which technical assistance has been provided and the operator continues to demonstrate noncompliance. (2) "Harm" as referenced in G.S. 110-105.3(b)(3) means: (A) physical, psychological, or emotional injury to a child by a caregiver; (B) an act of omission or commission to a child by a caregiver that is likely to result in or that results in permanent limitations or disability; (C) sexual abuse; or (D) the death of a child. (d) In accordance with G.S. 150B-3(b) the Division shall issue a prior notice of administrative action to the operator or prospective operator regarding the determination to issue a provisional child care facility license or notice of compliance, special provisional child care facility license or notice of compliance, probationary child care facility license or notice of compliance, revocation of the child care facility license, order to cease operation, suspension of the child care facility license or notice of compliance, or denial of a child care facility license or notice of compliance. The operator or prospective operator shall be given an opportunity to respond in writing as to why the administrative action should not be taken. The written response shall be submitted to the Division within 15 days of receiving the prior notice of administrative action. Upon receiving a written request from an owner or operator, the Division shall grant an extension of time not to exceed an additional 15 days, so long as the request is received before the initial response time has ended. (e) The Division may issue a different type of administrative action based upon the operator's or prospective operator's written response in accordance with Paragraph (d) of this Rule. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-105 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 1024-379L Visit Date: 11/6/2024 Number Present: 142 Completed Date: 11/6/2024 Age: From 0 To 5 Total Minutes: 198 Time In: 11:07 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on October 30, 2024. The allegation is as follows: -There is a concern that a child was not adequately supervised. I was greeted by Directors, Ms. Kristin Case and Ms. Karen Pimentel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. I completed a walkthrough of the facility with Ms. Case. In space 1, I observed the children eating lunch, and the following menu items were served: spaghetti with meat sauce, mixed vegetables, garlic bread, and milk. I observed a parent picking up a child from space 1. I observed children in space 2, space 3, and space 5 children eating lunch; adequate supervision was observed. In space 4, I observed one teacher reading a book to children, while another teacher provided supervision as other children washed their hands after lunch. The children in space 6 were observed transitioning from lunch and I observed a teacher reading to children. In space 8, space 9, and space 10, I observed children preparing for lunch with handwashing. I observed staff reading to children during the transition. I observed in space 12, children having supervised "tummy-time" with staff, and I observed staff providing to the individual needs of children. One (1) staff member was interviewed. Based on the interview with staff and the self-report from the center, it was determined that a child was left unsupervised in a classroom for approximately five (5) minutes, and the allegation that a child was not adequately supervised was SUBSTANTIATED. One (1) violation was cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was discovered unsupervised by staff on October 24, 2024, in space 3 for approximately five (5) minutes. .1801(a)(1-5) -An Administrative Action may be issued. -According to Ms. Lauber, two (2) staff meetings are scheduled for November 13, 2024 and November 25, 2024. The meeting agenda will cover, Name-to-Face, input of daily routines and requirements for parent communication, movement of children from space to space, policy updates, child care licensing updates, licensing visits, and self-reporting; the agenda was reviewed during the visit. -Ms. Case stated that the incident that took place was communicated with the parents. An Incident Report was not completed, because the child did not have any injuries. -It was noted during the staff interview that the child must have exited the playground while a parent was picking up another child. The facility's Name-to-Face was completed on the playground and the unsupervised child was accounted for during the outside count; the Name-to-Face was reviewed during the visit. -Alarms have been set for every thirty (30) minutes for teachers to document and complete Name-to-Face documentation on their I-pads; reviewed the alarms on the I-pads during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Children must be supervised at all times: Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; staff must interact with the children while moving about the indoor or outdoor area; staff must know where each child is located and be aware of the children's activities at all times; staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and staff must be able to see and hear children aged birth to five (5) years of age while the children are eating. (Child Care Rule 10A NCAC 09 .1801(a)(1-5)). -According to administrative staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -The compliance score is ninety-two (92) percent as of November 5, 2024. -Ms. Lauber inquired about the possibility of receiving an Administrative Action and she was provided the following information and the information was discussed according to Child Care Rule 10A NCAC 09 .2201(a-e): (a) Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. The administrative actions include: (1) a written reprimand as set forth in Rule .2202 of this Section; (2) a written warning as set forth in Rule .2203 of this Section; (3) a provisional child care facility license or provisional notice of compliance not to exceed 12 months as set forth in Rule .2204 of this Section; (4) a special provisional child care facility license or special provisional notice of compliance not to exceed six months and may include a limited enrollment restriction as set forth in Rule .2207 of this Section; (5) a probationary child care facility license or probationary notice of compliance not to exceed 12 months as set forth in Rule .2205 of this Section; (6) revocation of the child care facility license, or an order to cease operation to operate a child care facility as set forth in Rule .2209 of this Section; (7) summary suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility that results in immediate closure of the facility as set forth in Rule .2213 of this Section; (8) denial of an application or child care facility license as set forth in Rule .2215 of this Section; and (9) suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility not to exceed 12 months and results in closure of the facility on the date of the order as set forth in Rule .2206 of this Section. (b) The Division shall consider the following factors when determining whether to issue an administrative action or what type of administrative action to be issued, including: (1) the severity of the violation or incident; (2) the probability of recurrence of the violation or incident; (3) all prior administrative actions issued to the facility; (4) all prior incidents where the Division has determined that abuse, neglect, or child maltreatment occurred at the facility; (5) the operator's response to the violation or incident, including actions taken to prevent recurrence, such as revision to facility policies and procedures or additional staff training; (6) a self-report of the violation or incident was submitted to the Division by the operator; and (7) information or records received from local, State, or federal agencies relevant to the violation or incident. (c) For purposes of this Section, the following definitions shall apply: (1) "Pattern of noncompliance" means violations of G.S. 110, Article 7, this Chapter, or 10A NCAC 10 documented during a time period of 18 months or less involving situations or incidents for which technical assistance has been provided and the operator continues to demonstrate noncompliance. (2) "Harm" as referenced in G.S. 110-105.3(b)(3) means: (A) physical, psychological, or emotional injury to a child by a caregiver; (B) an act of omission or commission to a child by a caregiver that is likely to result in or that results in permanent limitations or disability; (C) sexual abuse; or (D) the death of a child. (d) In accordance with G.S. 150B-3(b) the Division shall issue a prior notice of administrative action to the operator or prospective operator regarding the determination to issue a provisional child care facility license or notice of compliance, special provisional child care facility license or notice of compliance, probationary child care facility license or notice of compliance, revocation of the child care facility license, order to cease operation, suspension of the child care facility license or notice of compliance, or denial of a child care facility license or notice of compliance. The operator or prospective operator shall be given an opportunity to respond in writing as to why the administrative action should not be taken. The written response shall be submitted to the Division within 15 days of receiving the prior notice of administrative action. Upon receiving a written request from an owner or operator, the Division shall grant an extension of time not to exceed an additional 15 days, so long as the request is received before the initial response time has ended. (e) The Division may issue a different type of administrative action based upon the operator's or prospective operator's written response in accordance with Paragraph (d) of this Rule. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 1024-379L Visit Date: 11/6/2024 Number Present: 142 Completed Date: 11/6/2024 Age: From 0 To 5 Total Minutes: 198 Time In: 11:07 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on October 30, 2024. The allegation is as follows: -There is a concern that a child was not adequately supervised. I was greeted by Directors, Ms. Kristin Case and Ms. Karen Pimentel, and I explained the purpose of the visit. Owner, Ms. Jennifer Lauber arrived during the visit. I completed a walkthrough of the facility with Ms. Case. In space 1, I observed the children eating lunch, and the following menu items were served: spaghetti with meat sauce, mixed vegetables, garlic bread, and milk. I observed a parent picking up a child from space 1. I observed children in space 2, space 3, and space 5 children eating lunch; adequate supervision was observed. In space 4, I observed one teacher reading a book to children, while another teacher provided supervision as other children washed their hands after lunch. The children in space 6 were observed transitioning from lunch and I observed a teacher reading to children. In space 8, space 9, and space 10, I observed children preparing for lunch with handwashing. I observed staff reading to children during the transition. I observed in space 12, children having supervised "tummy-time" with staff, and I observed staff providing to the individual needs of children. One (1) staff member was interviewed. Based on the interview with staff and the self-report from the center, it was determined that a child was left unsupervised in a classroom for approximately five (5) minutes, and the allegation that a child was not adequately supervised was SUBSTANTIATED. One (1) violation was cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was discovered unsupervised by staff on October 24, 2024, in space 3 for approximately five (5) minutes. .1801(a)(1-5) -An Administrative Action may be issued. -According to Ms. Lauber, two (2) staff meetings are scheduled for November 13, 2024 and November 25, 2024. The meeting agenda will cover, Name-to-Face, input of daily routines and requirements for parent communication, movement of children from space to space, policy updates, child care licensing updates, licensing visits, and self-reporting; the agenda was reviewed during the visit. -Ms. Case stated that the incident that took place was communicated with the parents. An Incident Report was not completed, because the child did not have any injuries. -It was noted during the staff interview that the child must have exited the playground while a parent was picking up another child. The facility's Name-to-Face was completed on the playground and the unsupervised child was accounted for during the outside count; the Name-to-Face was reviewed during the visit. -Alarms have been set for every thirty (30) minutes for teachers to document and complete Name-to-Face documentation on their I-pads; reviewed the alarms on the I-pads during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Children must be supervised at all times: Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; staff must interact with the children while moving about the indoor or outdoor area; staff must know where each child is located and be aware of the children's activities at all times; staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and staff must be able to see and hear children aged birth to five (5) years of age while the children are eating. (Child Care Rule 10A NCAC 09 .1801(a)(1-5)). -According to administrative staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -The compliance score is ninety-two (92) percent as of November 5, 2024. -Ms. Lauber inquired about the possibility of receiving an Administrative Action and she was provided the following information and the information was discussed according to Child Care Rule 10A NCAC 09 .2201(a-e): (a) Upon a finding that a child care facility operator has violated any provision of G.S. 110, Article 7, the rules of this Chapter, or 10A NCAC 10, the Secretary or his or her designee may order one or more administrative actions. The administrative actions include: (1) a written reprimand as set forth in Rule .2202 of this Section; (2) a written warning as set forth in Rule .2203 of this Section; (3) a provisional child care facility license or provisional notice of compliance not to exceed 12 months as set forth in Rule .2204 of this Section; (4) a special provisional child care facility license or special provisional notice of compliance not to exceed six months and may include a limited enrollment restriction as set forth in Rule .2207 of this Section; (5) a probationary child care facility license or probationary notice of compliance not to exceed 12 months as set forth in Rule .2205 of this Section; (6) revocation of the child care facility license, or an order to cease operation to operate a child care facility as set forth in Rule .2209 of this Section; (7) summary suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility that results in immediate closure of the facility as set forth in Rule .2213 of this Section; (8) denial of an application or child care facility license as set forth in Rule .2215 of this Section; and (9) suspension of the child care facility license, notice of compliance, or other permit to operate a child care facility not to exceed 12 months and results in closure of the facility on the date of the order as set forth in Rule .2206 of this Section. (b) The Division shall consider the following factors when determining whether to issue an administrative action or what type of administrative action to be issued, including: (1) the severity of the violation or incident; (2) the probability of recurrence of the violation or incident; (3) all prior administrative actions issued to the facility; (4) all prior incidents where the Division has determined that abuse, neglect, or child maltreatment occurred at the facility; (5) the operator's response to the violation or incident, including actions taken to prevent recurrence, such as revision to facility policies and procedures or additional staff training; (6) a self-report of the violation or incident was submitted to the Division by the operator; and (7) information or records received from local, State, or federal agencies relevant to the violation or incident. (c) For purposes of this Section, the following definitions shall apply: (1) "Pattern of noncompliance" means violations of G.S. 110, Article 7, this Chapter, or 10A NCAC 10 documented during a time period of 18 months or less involving situations or incidents for which technical assistance has been provided and the operator continues to demonstrate noncompliance. (2) "Harm" as referenced in G.S. 110-105.3(b)(3) means: (A) physical, psychological, or emotional injury to a child by a caregiver; (B) an act of omission or commission to a child by a caregiver that is likely to result in or that results in permanent limitations or disability; (C) sexual abuse; or (D) the death of a child. (d) In accordance with G.S. 150B-3(b) the Division shall issue a prior notice of administrative action to the operator or prospective operator regarding the determination to issue a provisional child care facility license or notice of compliance, special provisional child care facility license or notice of compliance, probationary child care facility license or notice of compliance, revocation of the child care facility license, order to cease operation, suspension of the child care facility license or notice of compliance, or denial of a child care facility license or notice of compliance. The operator or prospective operator shall be given an opportunity to respond in writing as to why the administrative action should not be taken. The written response shall be submitted to the Division within 15 days of receiving the prior notice of administrative action. Upon receiving a written request from an owner or operator, the Division shall grant an extension of time not to exceed an additional 15 days, so long as the request is received before the initial response time has ended. (e) The Division may issue a different type of administrative action based upon the operator's or prospective operator's written response in accordance with Paragraph (d) of this Rule. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0924-122L Visit Date: 9/16/2024 Number Present: 136 Completed Date: 9/16/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:10 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on September 9, 2024. The allegation is as follows: There are concerns that: -A child was left outside on the playground unsupervised. Upon arrival, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. Owner, Jennifer Lauber and Director, Kristin Case arrived during the visit, and the allegation was explained. A walkthrough of the facility was completed with Ms. Pimentel. In child care space 1, I observed the children having circle time. During circle time, staff read a book to the children, and in space 2, I observed the children and staff preparing for circle time. In space 4, I observed the children preparing for music and movement, and I observed the children in space 10 participating in music and movement. I observed children in space 3 and in space 5 having supervised indoor free play. The children in space 6 were observed participating in small literacy groups, and the children in space 9 were observed preparing for a group learning activity. In space 12, I observed staff attending to the needs of infant children. Nurturing tones were heard when staff spoke to the children, and adequate supervision was observed. Three (3) Administrative Staff, seventeen (17) classroom staff, and two (2) support staff were interviewed. Staff reported that they did not witness a child left on the playground, during staff interviews. Based on staff interviews, the allegation that a child was left on the playground unsupervised was UNSUBSTANTIATED. Three (3) new staff members that have been recently hired, Criminal Qualifying Letters were reviewed; compliance was met. The monthly Fire Drills, and the Shelter-in-Place/Lockdown drills were reviewed. A violation was cited for a Fire Drill that was not conducted; the Shelter-in-Place/Lockdown Drill(s) met compliance. One (1) violation was cited. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for the month of August 2024; the last fire drill was conducted was July 22, 2024. .0604(t); .0302(d)(5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 30, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Make sure that children are adequately supervised at all times. According to administrative staff and classroom staff, the Name-to-Face Policy is still in place, and staff continue to monitor name-to-face throughout the day. Refer to Child Care Rule 10 A NCAC 09 .1803(a)(1-5). -Continue to make sure that all required staff health and emergency information is obtained for all substitute providers. Refer to Child Care Rule 10A NCAC 09 .0701(a). -Update the Staff and Training Worksheet to ensure staff information and requirements are up to date. A copy of the Staff and Training Worksheet from a previous visit was emailed to Ms. Pimentel during the visit. The Staff and Training Worksheet is a tool to track staff records. Refer to Child Care Rule 10A NCAC 09 .1102. -Continue to ensure that each staff member has a current criminal qualifying letter on file on file prior to employment. Refer to G.S. 110-90.2(b) & (d) and Child Care Rule 10A NCAC 09 .2703(e). -Fire drills must be practiced monthly and/or the drill record must be completed as the drill is completed. Refer to Child Care Rules 10A NCAC 09 .0604(t); 10A NCAC 09 .0302(d)(5). -The Shelter-in-place or Lockdown Drill is due September 2024. Shelter-in-place or lockdown drills must be practiced every three (3) months and/or drill record must be complete. Refer to Child Care Rule 10A NCAC 09 .0604(u); .0302(d)(8). -The Compliance History Score was ninety-two (92) percent prior to today's visit (September 15, 2024). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 9/3/2024 Number Present: 134 Completed Date: 9/3/2024 Age: From 0 To 5 Total Minutes: 82 Time In: 02:58 PM Time Out: 04:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during the August 22, 2024, complaint/unannounced visit. I was greeted by the Director, Ms. Karen Pimentel, and Owner, Ms. Jennifer Lauber, and I explained the purpose of the visit. I completed a walkthrough of the facility with Ms. Pimentel. The following violation documented during the August 26, 2024 visit was monitored for compliance during this visit: Item #612-Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, had an individually assigned bed (crib); violation corrected. Item #1032-Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. This violation was corrected. Item #1033-On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. This violation was not corrected, and a violation was cited. One (1) repeat violation was cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) A written warning may be issued. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 9/3/2024 Number Present: 134 Completed Date: 9/3/2024 Age: From 0 To 5 Total Minutes: 82 Time In: 02:58 PM Time Out: 04:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during the August 22, 2024, complaint/unannounced visit. I was greeted by the Director, Ms. Karen Pimentel, and Owner, Ms. Jennifer Lauber, and I explained the purpose of the visit. I completed a walkthrough of the facility with Ms. Pimentel. The following violation documented during the August 26, 2024 visit was monitored for compliance during this visit: Item #612-Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, had an individually assigned bed (crib); violation corrected. Item #1032-Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. This violation was corrected. Item #1033-On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. This violation was not corrected, and a violation was cited. One (1) repeat violation was cited. Violation Number Comment Rule 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) A written warning may be issued. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 8/26/2024 Number Present: 116 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 418 Time In: 09:02 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 22, 2024. The allegations are as follows: There are concerns that: -The room for infants has exceeded capacity. Two babies share a crib. -Staff files are incomplete. (EX: missing qualification letters and training documentation) Upon arrived, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. A walkthrough of the facility was completed with Ms. Pimentel. Director, Ms. Kristin Case, and Owner Ms. Jennifer Lauber arrived during the visit, and I explained the purpose of the visit and read the allegations. I observed in space 12, a classroom for infant children eight (8) children present. I observed staff attending to the needs of the children. Each child's bed, cot, was not individually assigned and identified; a violation was cited. Four (4) new staff have began since the last visit was conducted on March 11, 2024 (annual compliance/unannounced). A violation was cited for a new staff missing a medical, and a violation was cited; a violation was cited for a new staff missing a TB Test. One (1) substitute staff file was reviewed and compliance was met. Two (2) veteran staff files were reviewed. Staff files were reviewed along with the staff and training worksheets. A Health Questionnaire form was not updated annually, and a violation was cited. An Emergency Information form was missing, and a violation was cited. Staff interviews were conducted. According interviews with staff, two (2) babies share a crib. Based on staff interviews, two (2) infants sharing a crib was SUBSTANTIATED. After review of staff files, documents were missing and or incomplete in staff files. Documents were missing from staff files such as Medical, TB Results, a Health Questionnaire form, and an Emergency Information form. Based on the allegation of staff files are incomplete (ex: missing qualification letters and training documentation) was SUBSTANTIATED. Five (5) violations were cited. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, did not have an individually assigned bed (crib). Two (2) infants were assigned to one (1) crib in space 12. 15A NCAC 18A .2821(b) & (c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (E.M.) did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff (K.O.) did not have an Heath Information form file updated annually. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff (K.O.) did not have an Emergency Information form file updated annually. .0701(a) One (1) staff that works in space 2, classroom for infants) was absent during the visit. A written warning may be administered. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Each child's bed, cot, or 2" mat must be individually assigned and identified. Refer to 15A NCAC 18 .2821 (b)(c). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Refer to Child Care Rule 10A NCAC 09.0701(a). -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). -As a reminder, staff must meet the number of required ongoing training hours annually. Refer to Child Care Rule 10A NCAC 09 .1103. -As a reminder, for each child, there must at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time, to meet the enhanced requirements. Refer to Child Care Rule 10A NCAC 09 .2809(a). -A Technical Assistance Visit will be conducted in the near future to remeasure space 12. No more than eight (8) children in space 12, until the space is remeasured. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0701 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 8/26/2024 Number Present: 116 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 418 Time In: 09:02 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 22, 2024. The allegations are as follows: There are concerns that: -The room for infants has exceeded capacity. Two babies share a crib. -Staff files are incomplete. (EX: missing qualification letters and training documentation) Upon arrived, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. A walkthrough of the facility was completed with Ms. Pimentel. Director, Ms. Kristin Case, and Owner Ms. Jennifer Lauber arrived during the visit, and I explained the purpose of the visit and read the allegations. I observed in space 12, a classroom for infant children eight (8) children present. I observed staff attending to the needs of the children. Each child's bed, cot, was not individually assigned and identified; a violation was cited. Four (4) new staff have began since the last visit was conducted on March 11, 2024 (annual compliance/unannounced). A violation was cited for a new staff missing a medical, and a violation was cited; a violation was cited for a new staff missing a TB Test. One (1) substitute staff file was reviewed and compliance was met. Two (2) veteran staff files were reviewed. Staff files were reviewed along with the staff and training worksheets. A Health Questionnaire form was not updated annually, and a violation was cited. An Emergency Information form was missing, and a violation was cited. Staff interviews were conducted. According interviews with staff, two (2) babies share a crib. Based on staff interviews, two (2) infants sharing a crib was SUBSTANTIATED. After review of staff files, documents were missing and or incomplete in staff files. Documents were missing from staff files such as Medical, TB Results, a Health Questionnaire form, and an Emergency Information form. Based on the allegation of staff files are incomplete (ex: missing qualification letters and training documentation) was SUBSTANTIATED. Five (5) violations were cited. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, did not have an individually assigned bed (crib). Two (2) infants were assigned to one (1) crib in space 12. 15A NCAC 18A .2821(b) & (c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (E.M.) did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff (K.O.) did not have an Heath Information form file updated annually. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff (K.O.) did not have an Emergency Information form file updated annually. .0701(a) One (1) staff that works in space 2, classroom for infants) was absent during the visit. A written warning may be administered. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Each child's bed, cot, or 2" mat must be individually assigned and identified. Refer to 15A NCAC 18 .2821 (b)(c). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Refer to Child Care Rule 10A NCAC 09.0701(a). -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). -As a reminder, staff must meet the number of required ongoing training hours annually. Refer to Child Care Rule 10A NCAC 09 .1103. -As a reminder, for each child, there must at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time, to meet the enhanced requirements. Refer to Child Care Rule 10A NCAC 09 .2809(a). -A Technical Assistance Visit will be conducted in the near future to remeasure space 12. No more than eight (8) children in space 12, until the space is remeasured. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 8/26/2024 Number Present: 116 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 418 Time In: 09:02 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 22, 2024. The allegations are as follows: There are concerns that: -The room for infants has exceeded capacity. Two babies share a crib. -Staff files are incomplete. (EX: missing qualification letters and training documentation) Upon arrived, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. A walkthrough of the facility was completed with Ms. Pimentel. Director, Ms. Kristin Case, and Owner Ms. Jennifer Lauber arrived during the visit, and I explained the purpose of the visit and read the allegations. I observed in space 12, a classroom for infant children eight (8) children present. I observed staff attending to the needs of the children. Each child's bed, cot, was not individually assigned and identified; a violation was cited. Four (4) new staff have began since the last visit was conducted on March 11, 2024 (annual compliance/unannounced). A violation was cited for a new staff missing a medical, and a violation was cited; a violation was cited for a new staff missing a TB Test. One (1) substitute staff file was reviewed and compliance was met. Two (2) veteran staff files were reviewed. Staff files were reviewed along with the staff and training worksheets. A Health Questionnaire form was not updated annually, and a violation was cited. An Emergency Information form was missing, and a violation was cited. Staff interviews were conducted. According interviews with staff, two (2) babies share a crib. Based on staff interviews, two (2) infants sharing a crib was SUBSTANTIATED. After review of staff files, documents were missing and or incomplete in staff files. Documents were missing from staff files such as Medical, TB Results, a Health Questionnaire form, and an Emergency Information form. Based on the allegation of staff files are incomplete (ex: missing qualification letters and training documentation) was SUBSTANTIATED. Five (5) violations were cited. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, did not have an individually assigned bed (crib). Two (2) infants were assigned to one (1) crib in space 12. 15A NCAC 18A .2821(b) & (c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (E.M.) did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff (K.O.) did not have an Heath Information form file updated annually. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff (K.O.) did not have an Emergency Information form file updated annually. .0701(a) One (1) staff that works in space 2, classroom for infants) was absent during the visit. A written warning may be administered. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Each child's bed, cot, or 2" mat must be individually assigned and identified. Refer to 15A NCAC 18 .2821 (b)(c). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Refer to Child Care Rule 10A NCAC 09.0701(a). -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). -As a reminder, staff must meet the number of required ongoing training hours annually. Refer to Child Care Rule 10A NCAC 09 .1103. -As a reminder, for each child, there must at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time, to meet the enhanced requirements. Refer to Child Care Rule 10A NCAC 09 .2809(a). -A Technical Assistance Visit will be conducted in the near future to remeasure space 12. No more than eight (8) children in space 12, until the space is remeasured. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2809 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 8/26/2024 Number Present: 116 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 418 Time In: 09:02 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 22, 2024. The allegations are as follows: There are concerns that: -The room for infants has exceeded capacity. Two babies share a crib. -Staff files are incomplete. (EX: missing qualification letters and training documentation) Upon arrived, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. A walkthrough of the facility was completed with Ms. Pimentel. Director, Ms. Kristin Case, and Owner Ms. Jennifer Lauber arrived during the visit, and I explained the purpose of the visit and read the allegations. I observed in space 12, a classroom for infant children eight (8) children present. I observed staff attending to the needs of the children. Each child's bed, cot, was not individually assigned and identified; a violation was cited. Four (4) new staff have began since the last visit was conducted on March 11, 2024 (annual compliance/unannounced). A violation was cited for a new staff missing a medical, and a violation was cited; a violation was cited for a new staff missing a TB Test. One (1) substitute staff file was reviewed and compliance was met. Two (2) veteran staff files were reviewed. Staff files were reviewed along with the staff and training worksheets. A Health Questionnaire form was not updated annually, and a violation was cited. An Emergency Information form was missing, and a violation was cited. Staff interviews were conducted. According interviews with staff, two (2) babies share a crib. Based on staff interviews, two (2) infants sharing a crib was SUBSTANTIATED. After review of staff files, documents were missing and or incomplete in staff files. Documents were missing from staff files such as Medical, TB Results, a Health Questionnaire form, and an Emergency Information form. Based on the allegation of staff files are incomplete (ex: missing qualification letters and training documentation) was SUBSTANTIATED. Five (5) violations were cited. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, did not have an individually assigned bed (crib). Two (2) infants were assigned to one (1) crib in space 12. 15A NCAC 18A .2821(b) & (c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (E.M.) did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff (K.O.) did not have an Heath Information form file updated annually. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff (K.O.) did not have an Emergency Information form file updated annually. .0701(a) One (1) staff that works in space 2, classroom for infants) was absent during the visit. A written warning may be administered. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Each child's bed, cot, or 2" mat must be individually assigned and identified. Refer to 15A NCAC 18 .2821 (b)(c). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Refer to Child Care Rule 10A NCAC 09.0701(a). -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). -As a reminder, staff must meet the number of required ongoing training hours annually. Refer to Child Care Rule 10A NCAC 09 .1103. -As a reminder, for each child, there must at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time, to meet the enhanced requirements. Refer to Child Care Rule 10A NCAC 09 .2809(a). -A Technical Assistance Visit will be conducted in the near future to remeasure space 12. No more than eight (8) children in space 12, until the space is remeasured. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: 0824-311L Visit Date: 8/26/2024 Number Present: 116 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 418 Time In: 09:02 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. Allegations were made to the Division of Child Development and Early Education (DCDEE) on August 22, 2024. The allegations are as follows: There are concerns that: -The room for infants has exceeded capacity. Two babies share a crib. -Staff files are incomplete. (EX: missing qualification letters and training documentation) Upon arrived, I was greeted by Director, Ms. Karen Pimentel, and Administrator, Ms. Heidi Walsh. I explained the purpose of the visit and read the allegations. A walkthrough of the facility was completed with Ms. Pimentel. Director, Ms. Kristin Case, and Owner Ms. Jennifer Lauber arrived during the visit, and I explained the purpose of the visit and read the allegations. I observed in space 12, a classroom for infant children eight (8) children present. I observed staff attending to the needs of the children. Each child's bed, cot, was not individually assigned and identified; a violation was cited. Four (4) new staff have began since the last visit was conducted on March 11, 2024 (annual compliance/unannounced). A violation was cited for a new staff missing a medical, and a violation was cited; a violation was cited for a new staff missing a TB Test. One (1) substitute staff file was reviewed and compliance was met. Two (2) veteran staff files were reviewed. Staff files were reviewed along with the staff and training worksheets. A Health Questionnaire form was not updated annually, and a violation was cited. An Emergency Information form was missing, and a violation was cited. Staff interviews were conducted. According interviews with staff, two (2) babies share a crib. Based on staff interviews, two (2) infants sharing a crib was SUBSTANTIATED. After review of staff files, documents were missing and or incomplete in staff files. Documents were missing from staff files such as Medical, TB Results, a Health Questionnaire form, and an Emergency Information form. Based on the allegation of staff files are incomplete (ex: missing qualification letters and training documentation) was SUBSTANTIATED. Five (5) violations were cited. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Each child in space 2, did not have an individually assigned bed (crib). Two (2) infants were assigned to one (1) crib in space 12. 15A NCAC 18A .2821(b) & (c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff (E.M.) did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff (E.M.) did not have results on file indicating that they were free of active TB and/or TB Test. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff (K.O.) did not have an Heath Information form file updated annually. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Staff (K.O.) did not have an Emergency Information form file updated annually. .0701(a) One (1) staff that works in space 2, classroom for infants) was absent during the visit. A written warning may be administered. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Each child's bed, cot, or 2" mat must be individually assigned and identified. Refer to 15A NCAC 18 .2821 (b)(c). -Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director must have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Refer to Child Care Rule 10A NCAC 09.0701(a). -On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week must provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Refer to Child Care Rule 10A NCAC 09 .0701(a). -As a reminder, staff must meet the number of required ongoing training hours annually. Refer to Child Care Rule 10A NCAC 09 .1103. -As a reminder, for each child, there must at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time, to meet the enhanced requirements. Refer to Child Care Rule 10A NCAC 09 .2809(a). -A Technical Assistance Visit will be conducted in the near future to remeasure space 12. No more than eight (8) children in space 12, until the space is remeasured. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/11/2024 Number Present: 124 Completed Date: 3/11/2024 Age: From 0 To 5 Total Minutes: 400 Time In: 09:20 AM Time Out: 12:10 PM Time In: 01:10 PM Time Out: 05:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Director, Kristin Case and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. Ms. Case and Ms. Lauber accompanied me during the walkthrough of the center. The program operates with a Five-Star License issued August 5, 2022. The last annual compliance visit was conducted March 14, 2023. The sanitation inspection was completed December 14, 2023 with a “Superior” classification and twelve (12) demerits. The last fire inspection was conducted March 16, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one (81) percent as of March 10, 2024. The NC Secretary of State website was reviewed on March 11, 2024 and MTL and Associates, LLC was listed as current-active. In space 1., I observed the children participating in music in movement, and in space 2., and space 9., I observed the children preparing for outdoor play. The children in space 3., were observed having circle time, and I observed the cook staff preparing the morning snack to be served, and the morning snack consisted of yogurt with berries. I observed in space 4., and in space 5., staff reading to the children during circle time. In space 6., I observed the children participating in small groups. I observed the children in space 10., completing an art activity and I observed children participating in independent play. In space 12., I observed infants having supervised "tummy-time." Nurturing tones were heard when staff spoke with the children. Ten (10) percent of children's records were reviewed and compliance was met. Seven (7) new staff files were reviewed and compliance was met. Ten (10) percent veteran staff files were reviewed and compliance was met. The Emergency Preparedness and Response Plan (EPR) was updated January 8, 2024. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. Children with emergency medications were reviewed, and children with ointments were reviewed; compliance was met. All children with allergies were posted, and compliance was met. Transportation is only provided during for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, Staff/Child Ratios Maintained During Transportation; compliance was met. Two (2) violations were cited. Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center. G.S. 110-102 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches. .0605(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due soon. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Continue to update the EPR plan annually. The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). -Mulch was delivered to the facility and applied to the outdoor play area on February 2, 2024.The mulch in the outdoor play area must meet the critical height of the equipment. Continue to rake the mulch. Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -The North Carolina Summary of Child Care Law must be posted in a prominent place in the center. Refer to G.S. 110-102. -Openings in equipment, steps, decks, handrails, and fencing must be less than 3 1/2” or greater than 9”. Refer to Child Care Rule 10A NCAC 09 .0605(g) -Recognizing and Responding to Child Maltreatment Training must be completed within ninety (90) days, and CPR/First Aid must be completed within ninety (90) days of hire. If the staff member is a new hire to Primrose and not a transfer (Primrose), the staff member must retake the training within ninety (90) days. Refer to Child Care Rule 10A NCAC 09 .1102(g) and .1102 (c-e). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0605 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/11/2024 Number Present: 124 Completed Date: 3/11/2024 Age: From 0 To 5 Total Minutes: 400 Time In: 09:20 AM Time Out: 12:10 PM Time In: 01:10 PM Time Out: 05:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Director, Kristin Case and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. Ms. Case and Ms. Lauber accompanied me during the walkthrough of the center. The program operates with a Five-Star License issued August 5, 2022. The last annual compliance visit was conducted March 14, 2023. The sanitation inspection was completed December 14, 2023 with a “Superior” classification and twelve (12) demerits. The last fire inspection was conducted March 16, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one (81) percent as of March 10, 2024. The NC Secretary of State website was reviewed on March 11, 2024 and MTL and Associates, LLC was listed as current-active. In space 1., I observed the children participating in music in movement, and in space 2., and space 9., I observed the children preparing for outdoor play. The children in space 3., were observed having circle time, and I observed the cook staff preparing the morning snack to be served, and the morning snack consisted of yogurt with berries. I observed in space 4., and in space 5., staff reading to the children during circle time. In space 6., I observed the children participating in small groups. I observed the children in space 10., completing an art activity and I observed children participating in independent play. In space 12., I observed infants having supervised "tummy-time." Nurturing tones were heard when staff spoke with the children. Ten (10) percent of children's records were reviewed and compliance was met. Seven (7) new staff files were reviewed and compliance was met. Ten (10) percent veteran staff files were reviewed and compliance was met. The Emergency Preparedness and Response Plan (EPR) was updated January 8, 2024. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. Children with emergency medications were reviewed, and children with ointments were reviewed; compliance was met. All children with allergies were posted, and compliance was met. Transportation is only provided during for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, Staff/Child Ratios Maintained During Transportation; compliance was met. Two (2) violations were cited. Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center. G.S. 110-102 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches. .0605(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due soon. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Continue to update the EPR plan annually. The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). -Mulch was delivered to the facility and applied to the outdoor play area on February 2, 2024.The mulch in the outdoor play area must meet the critical height of the equipment. Continue to rake the mulch. Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -The North Carolina Summary of Child Care Law must be posted in a prominent place in the center. Refer to G.S. 110-102. -Openings in equipment, steps, decks, handrails, and fencing must be less than 3 1/2” or greater than 9”. Refer to Child Care Rule 10A NCAC 09 .0605(g) -Recognizing and Responding to Child Maltreatment Training must be completed within ninety (90) days, and CPR/First Aid must be completed within ninety (90) days of hire. If the staff member is a new hire to Primrose and not a transfer (Primrose), the staff member must retake the training within ninety (90) days. Refer to Child Care Rule 10A NCAC 09 .1102(g) and .1102 (c-e). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0607 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/11/2024 Number Present: 124 Completed Date: 3/11/2024 Age: From 0 To 5 Total Minutes: 400 Time In: 09:20 AM Time Out: 12:10 PM Time In: 01:10 PM Time Out: 05:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Director, Kristin Case and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. Ms. Case and Ms. Lauber accompanied me during the walkthrough of the center. The program operates with a Five-Star License issued August 5, 2022. The last annual compliance visit was conducted March 14, 2023. The sanitation inspection was completed December 14, 2023 with a “Superior” classification and twelve (12) demerits. The last fire inspection was conducted March 16, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one (81) percent as of March 10, 2024. The NC Secretary of State website was reviewed on March 11, 2024 and MTL and Associates, LLC was listed as current-active. In space 1., I observed the children participating in music in movement, and in space 2., and space 9., I observed the children preparing for outdoor play. The children in space 3., were observed having circle time, and I observed the cook staff preparing the morning snack to be served, and the morning snack consisted of yogurt with berries. I observed in space 4., and in space 5., staff reading to the children during circle time. In space 6., I observed the children participating in small groups. I observed the children in space 10., completing an art activity and I observed children participating in independent play. In space 12., I observed infants having supervised "tummy-time." Nurturing tones were heard when staff spoke with the children. Ten (10) percent of children's records were reviewed and compliance was met. Seven (7) new staff files were reviewed and compliance was met. Ten (10) percent veteran staff files were reviewed and compliance was met. The Emergency Preparedness and Response Plan (EPR) was updated January 8, 2024. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. Children with emergency medications were reviewed, and children with ointments were reviewed; compliance was met. All children with allergies were posted, and compliance was met. Transportation is only provided during for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, Staff/Child Ratios Maintained During Transportation; compliance was met. Two (2) violations were cited. Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center. G.S. 110-102 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches. .0605(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due soon. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Continue to update the EPR plan annually. The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). -Mulch was delivered to the facility and applied to the outdoor play area on February 2, 2024.The mulch in the outdoor play area must meet the critical height of the equipment. Continue to rake the mulch. Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -The North Carolina Summary of Child Care Law must be posted in a prominent place in the center. Refer to G.S. 110-102. -Openings in equipment, steps, decks, handrails, and fencing must be less than 3 1/2” or greater than 9”. Refer to Child Care Rule 10A NCAC 09 .0605(g) -Recognizing and Responding to Child Maltreatment Training must be completed within ninety (90) days, and CPR/First Aid must be completed within ninety (90) days of hire. If the staff member is a new hire to Primrose and not a transfer (Primrose), the staff member must retake the training within ninety (90) days. Refer to Child Care Rule 10A NCAC 09 .1102(g) and .1102 (c-e). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/11/2024 Number Present: 124 Completed Date: 3/11/2024 Age: From 0 To 5 Total Minutes: 400 Time In: 09:20 AM Time Out: 12:10 PM Time In: 01:10 PM Time Out: 05:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Director, Kristin Case and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. Ms. Case and Ms. Lauber accompanied me during the walkthrough of the center. The program operates with a Five-Star License issued August 5, 2022. The last annual compliance visit was conducted March 14, 2023. The sanitation inspection was completed December 14, 2023 with a “Superior” classification and twelve (12) demerits. The last fire inspection was conducted March 16, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one (81) percent as of March 10, 2024. The NC Secretary of State website was reviewed on March 11, 2024 and MTL and Associates, LLC was listed as current-active. In space 1., I observed the children participating in music in movement, and in space 2., and space 9., I observed the children preparing for outdoor play. The children in space 3., were observed having circle time, and I observed the cook staff preparing the morning snack to be served, and the morning snack consisted of yogurt with berries. I observed in space 4., and in space 5., staff reading to the children during circle time. In space 6., I observed the children participating in small groups. I observed the children in space 10., completing an art activity and I observed children participating in independent play. In space 12., I observed infants having supervised "tummy-time." Nurturing tones were heard when staff spoke with the children. Ten (10) percent of children's records were reviewed and compliance was met. Seven (7) new staff files were reviewed and compliance was met. Ten (10) percent veteran staff files were reviewed and compliance was met. The Emergency Preparedness and Response Plan (EPR) was updated January 8, 2024. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. Children with emergency medications were reviewed, and children with ointments were reviewed; compliance was met. All children with allergies were posted, and compliance was met. Transportation is only provided during for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, Staff/Child Ratios Maintained During Transportation; compliance was met. Two (2) violations were cited. Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center. G.S. 110-102 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches. .0605(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due soon. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Continue to update the EPR plan annually. The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). -Mulch was delivered to the facility and applied to the outdoor play area on February 2, 2024.The mulch in the outdoor play area must meet the critical height of the equipment. Continue to rake the mulch. Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -The North Carolina Summary of Child Care Law must be posted in a prominent place in the center. Refer to G.S. 110-102. -Openings in equipment, steps, decks, handrails, and fencing must be less than 3 1/2” or greater than 9”. Refer to Child Care Rule 10A NCAC 09 .0605(g) -Recognizing and Responding to Child Maltreatment Training must be completed within ninety (90) days, and CPR/First Aid must be completed within ninety (90) days of hire. If the staff member is a new hire to Primrose and not a transfer (Primrose), the staff member must retake the training within ninety (90) days. Refer to Child Care Rule 10A NCAC 09 .1102(g) and .1102 (c-e). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/11/2024 Number Present: 124 Completed Date: 3/11/2024 Age: From 0 To 5 Total Minutes: 400 Time In: 09:20 AM Time Out: 12:10 PM Time In: 01:10 PM Time Out: 05:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Director, Kristin Case and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. Ms. Case and Ms. Lauber accompanied me during the walkthrough of the center. The program operates with a Five-Star License issued August 5, 2022. The last annual compliance visit was conducted March 14, 2023. The sanitation inspection was completed December 14, 2023 with a “Superior” classification and twelve (12) demerits. The last fire inspection was conducted March 16, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one (81) percent as of March 10, 2024. The NC Secretary of State website was reviewed on March 11, 2024 and MTL and Associates, LLC was listed as current-active. In space 1., I observed the children participating in music in movement, and in space 2., and space 9., I observed the children preparing for outdoor play. The children in space 3., were observed having circle time, and I observed the cook staff preparing the morning snack to be served, and the morning snack consisted of yogurt with berries. I observed in space 4., and in space 5., staff reading to the children during circle time. In space 6., I observed the children participating in small groups. I observed the children in space 10., completing an art activity and I observed children participating in independent play. In space 12., I observed infants having supervised "tummy-time." Nurturing tones were heard when staff spoke with the children. Ten (10) percent of children's records were reviewed and compliance was met. Seven (7) new staff files were reviewed and compliance was met. Ten (10) percent veteran staff files were reviewed and compliance was met. The Emergency Preparedness and Response Plan (EPR) was updated January 8, 2024. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. Children with emergency medications were reviewed, and children with ointments were reviewed; compliance was met. All children with allergies were posted, and compliance was met. Transportation is only provided during for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, Staff/Child Ratios Maintained During Transportation; compliance was met. Two (2) violations were cited. Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center. G.S. 110-102 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches. .0605(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due soon. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Continue to update the EPR plan annually. The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). -Mulch was delivered to the facility and applied to the outdoor play area on February 2, 2024.The mulch in the outdoor play area must meet the critical height of the equipment. Continue to rake the mulch. Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -The North Carolina Summary of Child Care Law must be posted in a prominent place in the center. Refer to G.S. 110-102. -Openings in equipment, steps, decks, handrails, and fencing must be less than 3 1/2” or greater than 9”. Refer to Child Care Rule 10A NCAC 09 .0605(g) -Recognizing and Responding to Child Maltreatment Training must be completed within ninety (90) days, and CPR/First Aid must be completed within ninety (90) days of hire. If the staff member is a new hire to Primrose and not a transfer (Primrose), the staff member must retake the training within ninety (90) days. Refer to Child Care Rule 10A NCAC 09 .1102(g) and .1102 (c-e). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 3/11/2024 Number Present: 124 Completed Date: 3/11/2024 Age: From 0 To 5 Total Minutes: 400 Time In: 09:20 AM Time Out: 12:10 PM Time In: 01:10 PM Time Out: 05:00 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Director, Kristin Case and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. Ms. Case and Ms. Lauber accompanied me during the walkthrough of the center. The program operates with a Five-Star License issued August 5, 2022. The last annual compliance visit was conducted March 14, 2023. The sanitation inspection was completed December 14, 2023 with a “Superior” classification and twelve (12) demerits. The last fire inspection was conducted March 16, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-one (81) percent as of March 10, 2024. The NC Secretary of State website was reviewed on March 11, 2024 and MTL and Associates, LLC was listed as current-active. In space 1., I observed the children participating in music in movement, and in space 2., and space 9., I observed the children preparing for outdoor play. The children in space 3., were observed having circle time, and I observed the cook staff preparing the morning snack to be served, and the morning snack consisted of yogurt with berries. I observed in space 4., and in space 5., staff reading to the children during circle time. In space 6., I observed the children participating in small groups. I observed the children in space 10., completing an art activity and I observed children participating in independent play. In space 12., I observed infants having supervised "tummy-time." Nurturing tones were heard when staff spoke with the children. Ten (10) percent of children's records were reviewed and compliance was met. Seven (7) new staff files were reviewed and compliance was met. Ten (10) percent veteran staff files were reviewed and compliance was met. The Emergency Preparedness and Response Plan (EPR) was updated January 8, 2024. Fire Drills and Shelter-in-Place and or Lockdown Drills were complete and up to date; Playground Inspections were completed and up to date. Children with emergency medications were reviewed, and children with ointments were reviewed; compliance was met. All children with allergies were posted, and compliance was met. Transportation is only provided during for Kindergarten trips and summer field trips. The following were monitored for transportation: Safe Pick-up and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, Staff/Child Ratios Maintained During Transportation; compliance was met. Two (2) violations were cited. Violation Number Comment Rule 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. A summary of the NC Child Care Law was not posted on the information board; not posted in the center. G.S. 110-102 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The gate opening to the preschool toddler playground was not less than 3 1/2 inches. .0605(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due soon. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Continue to update the EPR plan annually. The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). -Mulch was delivered to the facility and applied to the outdoor play area on February 2, 2024.The mulch in the outdoor play area must meet the critical height of the equipment. Continue to rake the mulch. Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -The North Carolina Summary of Child Care Law must be posted in a prominent place in the center. Refer to G.S. 110-102. -Openings in equipment, steps, decks, handrails, and fencing must be less than 3 1/2” or greater than 9”. Refer to Child Care Rule 10A NCAC 09 .0605(g) -Recognizing and Responding to Child Maltreatment Training must be completed within ninety (90) days, and CPR/First Aid must be completed within ninety (90) days of hire. If the staff member is a new hire to Primrose and not a transfer (Primrose), the staff member must retake the training within ninety (90) days. Refer to Child Care Rule 10A NCAC 09 .1102(g) and .1102 (c-e). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0607 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0604 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0102 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PRIMROSE SCHOOL AT EASTFIELD VILLAGE Facility ID: 60004116 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 1/12/2024 Number Present: 142 Completed Date: 1/12/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 09:45 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Directors, Ms. Karen Pimentel and Ms. Kristin Case, and I explained the purpose of the visit. The Owner, Ms. Jennifer Lauber arrived during the visit. The facility had a Five-Star License issued August 5, 2022, and an eighteen-month compliance history score of 76% prior to today’s visit. Ms. Pimentel, Ms. Case and Ms. Lauber accompanied me during the walk through of the center. In space 1., and in space 3., I observed the children having circle time, while the teacher read to the children, and in space 2., I observed the children having circle time. In space 3., and in space 4., I observed the children having supervised outdoor play. The children in space 6., and space 10., were observed having independent play, and the children in space 9., were observed participating in art. In space 8., I observed the children prepared for outdoor play, and I observed the staff completing name-to-face before departing to the outdoor play area. I observed staff attending to individual needs of the infant children in space 12. Ten (10) new staff have been hired since the Annual Compliance Visit, March 14, 2024. New staff files were reviewed and compliance was met. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio- The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing in-service training hours. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: Infant staff are current with ITS-SIDS training. The staff sleep logs were reviewed and compliance was met. The safe sleep policy was posted, the safe sleep logs were reviewed, and the safe sleep logs met compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: Emergency medications and ointments were reviewed and compliance was met. Children with allergies and food preferences were posted in each classroom. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The medications were stored properly. General Safety: There were outlet covers uncovered in two (2) child care spaces; violation cited. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was up to date, and the quarterly drill (shelter-in-place) was not complete and up to date and a violation was cited. The Playground inspections were not up to date and a violation was cited. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed December 14, 2023, with a superior rating and twelve 12) demerits. The Fire Inspection was completed and approved March 16, 2023. The center has an Emergency Preparedness and Response Plan on file. Three (3) violations were cited. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space 8., and space 9., the outlet covers were not covered. 10A NCAC 09 .0604(c) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The monthly playground inspections were not completed for April 2023-December 2023. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The shelter-in-place or lockdown drills were last completed December 16, 2022 and August 7, 2023. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3: Prep year 7/1/25-6/30/26, Reassessment year 7/1/26-6/30/27. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -The Child Care Center Provider Meeting is scheduled for Tuesday, January 16, 2024, from 1:00-2:00 p.m. on Microsoft Teams. The following Technical Assistance (TA) was provided: -Make sure that all outlet covers are covered. Refer to Child Care Rule .0604 (c) Safety Requirements for Child Care Centers: (c) When not in use, electrical outlets and power strips located in space used by children shall have safety outlets or be covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. -Playground inspections must be completed monthly, and the inspections must be completed by staff that has completed the playground safety inspection. Refer to Child Care Rule 10A NCAC 09 .0605 (q) Outdoor Learning Environments in Child Care Centers: Following completion of playground safety training as required by Rule .1102(e) of this Chapter, a monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. -The shelter-in-place or lockdown drill must be completed at least every three (3) months. Refer to Child Care Rule 10A NCAC 09 .0604(u) Safety Requirements for Child Care Centers: (u) A "shelter in place drill" or "lockdown drill" as defined in 10A NCAC 09 .0102 shall be conducted at least every three months and records shall be maintained as required by 10A NCAC 09 .0302(d)(8). -Ensure that staff orientation records are complete and that staff's orientation information is documented on the Staff and Training Worksheet. -The Emergency Preparedness and Response plan must be updated annually. Refer to Child Care Rule 10A NCAC 09 .0607(e) Emergency Preparedness and Response in Child Care Centers: The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. -Provide a copy of the Fire Inspection Report that is completed on the DCDEE Template. Fire Inspection Reports must be mailed or emailed to child care consultant within in one week of the inspection. You may want to reach out to your fire inspector, four (4) to six (6) weeks before your inspection is due. -In space 12., continue to place sleeping infants initially on their backs for safe sleep. Staff was encouraged to discuss with parent(s) when an infant begins to roll-over during sleep, and to document when an infant can roll-over. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times