10A NCAC 09 .0607 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 2 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner, Mr. Newton Williams, and I explained the purpose of the visit. Mrs. Jaqueline Williams arrived during the visit. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of ninety-five (95) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. Mr. Williams, accompanied me during the walk through of the center. One (1) New staff has been hired since the last visit; staff has not began employment. Space 1 was observed closed. The children in space 2 were observed participating in independent play. I observed the children in space 3 having circle time; were reviewing the Alphabet. The children in space 4, (NC Pre-K classroom), were observed observed having circle time; the teacher in space 4 read a book to the children. I observed the children in space 5 having supervised independent play in centers, and I observed the children in space 6 preparing for circle time. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medication(s). There are no children with allergies. A violation was cited for an expired Permission to Administer for for ointments/creams. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications (ointments/creams) were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date; the Playground Inspections met compliance. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed July 8, 2025, with a "Superior" rating and thirteen (13) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; last reviewed January 24, 2025. One (1) violations was cited. Violation Number Comment Rule 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child's Permission to Administer Ointments/Creams expired 10/14/2025. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) -Space calculations were completed for classroom spaces in the new building. Lead Child Care Consultant, Amy Italiano, assisted with the measurements. -Ms. Williams stated that the Fire Inspector inspected the new building on September 4, 2025; waiting for Sanitation Inspection and the Certification of Occupancy (CO). -The Technical Assistance for QRIS will be provided at a later date, per the providers request; Mrs. Williams will contact the consultant for a date and time. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 13, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Permission to Administer forms must be current. A parent may give a caregiver standing authorization for up to twelve (12) months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; the length of time the authorization is valid (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Prepare to update the Emergency Preparedness and Response Plan (EPR) to include the new building, once everything is finalized with the new building (Child Care Rule 10A NCAC 09 .0607). -The roster in ABCMS was reviewed during the visit and compliance was met. As a reminder, add the new staff member to the roster once the staff has received their Qualification; new staff must be added within five (5) days. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 2 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner, Mr. Newton Williams, and I explained the purpose of the visit. Mrs. Jaqueline Williams arrived during the visit. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of ninety-five (95) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. Mr. Williams, accompanied me during the walk through of the center. One (1) New staff has been hired since the last visit; staff has not began employment. Space 1 was observed closed. The children in space 2 were observed participating in independent play. I observed the children in space 3 having circle time; were reviewing the Alphabet. The children in space 4, (NC Pre-K classroom), were observed observed having circle time; the teacher in space 4 read a book to the children. I observed the children in space 5 having supervised independent play in centers, and I observed the children in space 6 preparing for circle time. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medication(s). There are no children with allergies. A violation was cited for an expired Permission to Administer for for ointments/creams. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications (ointments/creams) were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date; the Playground Inspections met compliance. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed July 8, 2025, with a "Superior" rating and thirteen (13) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; last reviewed January 24, 2025. One (1) violations was cited. Violation Number Comment Rule 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child's Permission to Administer Ointments/Creams expired 10/14/2025. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) -Space calculations were completed for classroom spaces in the new building. Lead Child Care Consultant, Amy Italiano, assisted with the measurements. -Ms. Williams stated that the Fire Inspector inspected the new building on September 4, 2025; waiting for Sanitation Inspection and the Certification of Occupancy (CO). -The Technical Assistance for QRIS will be provided at a later date, per the providers request; Mrs. Williams will contact the consultant for a date and time. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 13, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Permission to Administer forms must be current. A parent may give a caregiver standing authorization for up to twelve (12) months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; the length of time the authorization is valid (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Prepare to update the Emergency Preparedness and Response Plan (EPR) to include the new building, once everything is finalized with the new building (Child Care Rule 10A NCAC 09 .0607). -The roster in ABCMS was reviewed during the visit and compliance was met. As a reminder, add the new staff member to the roster once the staff has received their Qualification; new staff must be added within five (5) days. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 2 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner, Mr. Newton Williams, and I explained the purpose of the visit. Mrs. Jaqueline Williams arrived during the visit. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of ninety-five (95) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. Mr. Williams, accompanied me during the walk through of the center. One (1) New staff has been hired since the last visit; staff has not began employment. Space 1 was observed closed. The children in space 2 were observed participating in independent play. I observed the children in space 3 having circle time; were reviewing the Alphabet. The children in space 4, (NC Pre-K classroom), were observed observed having circle time; the teacher in space 4 read a book to the children. I observed the children in space 5 having supervised independent play in centers, and I observed the children in space 6 preparing for circle time. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medication(s). There are no children with allergies. A violation was cited for an expired Permission to Administer for for ointments/creams. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications (ointments/creams) were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date; the Playground Inspections met compliance. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed July 8, 2025, with a "Superior" rating and thirteen (13) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; last reviewed January 24, 2025. One (1) violations was cited. Violation Number Comment Rule 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child's Permission to Administer Ointments/Creams expired 10/14/2025. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) -Space calculations were completed for classroom spaces in the new building. Lead Child Care Consultant, Amy Italiano, assisted with the measurements. -Ms. Williams stated that the Fire Inspector inspected the new building on September 4, 2025; waiting for Sanitation Inspection and the Certification of Occupancy (CO). -The Technical Assistance for QRIS will be provided at a later date, per the providers request; Mrs. Williams will contact the consultant for a date and time. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 13, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Permission to Administer forms must be current. A parent may give a caregiver standing authorization for up to twelve (12) months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; the length of time the authorization is valid (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Prepare to update the Emergency Preparedness and Response Plan (EPR) to include the new building, once everything is finalized with the new building (Child Care Rule 10A NCAC 09 .0607). -The roster in ABCMS was reviewed during the visit and compliance was met. As a reminder, add the new staff member to the roster once the staff has received their Qualification; new staff must be added within five (5) days. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 2 To 5 Total Minutes: 255 Time In: 09:30 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner, Mr. Newton Williams, and I explained the purpose of the visit. Mrs. Jaqueline Williams arrived during the visit. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of ninety-five (95) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. Mr. Williams, accompanied me during the walk through of the center. One (1) New staff has been hired since the last visit; staff has not began employment. Space 1 was observed closed. The children in space 2 were observed participating in independent play. I observed the children in space 3 having circle time; were reviewing the Alphabet. The children in space 4, (NC Pre-K classroom), were observed observed having circle time; the teacher in space 4 read a book to the children. I observed the children in space 5 having supervised independent play in centers, and I observed the children in space 6 preparing for circle time. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. The roster was complete in the Automated Background Check System (ABCMS). ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medication(s). There are no children with allergies. A violation was cited for an expired Permission to Administer for for ointments/creams. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications (ointments/creams) were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date; the Playground Inspections met compliance. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed July 8, 2025, with a "Superior" rating and thirteen (13) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; last reviewed January 24, 2025. One (1) violations was cited. Violation Number Comment Rule 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child's Permission to Administer Ointments/Creams expired 10/14/2025. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) -Space calculations were completed for classroom spaces in the new building. Lead Child Care Consultant, Amy Italiano, assisted with the measurements. -Ms. Williams stated that the Fire Inspector inspected the new building on September 4, 2025; waiting for Sanitation Inspection and the Certification of Occupancy (CO). -The Technical Assistance for QRIS will be provided at a later date, per the providers request; Mrs. Williams will contact the consultant for a date and time. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 13, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: -Permission to Administer forms must be current. A parent may give a caregiver standing authorization for up to twelve (12) months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed; the length of time the authorization is valid (Child Care Rule 10A NCAC 09 .0803(7)(a-g)). -Prepare to update the Emergency Preparedness and Response Plan (EPR) to include the new building, once everything is finalized with the new building (Child Care Rule 10A NCAC 09 .0607). -The roster in ABCMS was reviewed during the visit and compliance was met. As a reminder, add the new staff member to the roster once the staff has received their Qualification; new staff must be added within five (5) days. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, 704-962-7854, Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, 704-594-0147, Michele.Sullivan@dhhs.nc.gov, if you have any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 19 Completed Date: 6/16/2025 Age: From 1 To 11 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Director, Ms. Jacqueline Williams. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of eight-six (86) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. The Director, Ms. Jackie Williams, accompanied me during the walk through of the center. No New staff has been hired since the last Annual Compliance Visit. I observed space 1, space 3, and space 4 closed. The children in space 2 were observed returning from outdoor play. After play, the children returned for for handwashing and for lunch. I observed the children in space 5 and space 6 eating lunch. The following lunch items noted on the menu were observed served: Chicken nuggets, green peas, peaches, whole wheat bread, and milk. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medications. There are no children with allergies. A violation was cited for over-the-counter medication. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The child care center is plans to provide transportation for summer field trips. The vehicle that will be used for the summer is insured; verified during the visit. The last Sanitation Inspection was completed December 13, 2024, with a "superior" rating and eight (8) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; lasted reviewed January 24, 2025. One (1) violation was cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Medication for A.G. expired June 2024. .0803(12) The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Leftover medicines must be returned to the parent after the course of treatment is complete, after authorization was withdrawn or after authorization expires and/or medication must be discarded within 72 hours of completion of treatment or withdrawal of authorization (Child Care Rule 10A NCAC 09 .0803(12)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Williams had been experiencing issues with her business NCID, and she reported that she was having difficulty on June 6, 2025. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -There are currently three (3) staff members that are current with ITS-SIDS training; there are no infants enrolled at this time. The center plans to reopen the classroom for infants when the new building addition is complete. In centers that are licensed to care for infants, the child care administrator and any child care provider scheduled to work in the infant room shall complete ITS-SIDS training. ITS-SIDS training shall be completed within two (2) months of an individual assuming responsibilities in the infant room and every three (3) years thereafter. Child care administrators, as defined in G.S. 110-86(2a), shall complete ITS-SIDS training within 90 days of employment and every three (3) years thereafter. Completion of ITS-SIDS training shall be included once every three (3) years in the number of hours needed to meet on-going training requirements in this Section. At all times, one (1) child care provider who has completed ITS-SIDS training shall be present in the infant room while children are in care. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center (Child Care Rule 10A NCAC 09 .1102(f)). -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. -Ms. Williams stated that the new building construction should near completion by the end of July 2025; was informed to contact consultant when construction is complete; the new building classroom spaces will have to be measured and approved. The Notice of Compliance, Fire inspection, and Sanitation Inspection will be needed prior to the announced visit. Once items have been received, an announced visit will be conducted to approved and measure the new spaces. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1102 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 19 Completed Date: 6/16/2025 Age: From 1 To 11 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Director, Ms. Jacqueline Williams. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of eight-six (86) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. The Director, Ms. Jackie Williams, accompanied me during the walk through of the center. No New staff has been hired since the last Annual Compliance Visit. I observed space 1, space 3, and space 4 closed. The children in space 2 were observed returning from outdoor play. After play, the children returned for for handwashing and for lunch. I observed the children in space 5 and space 6 eating lunch. The following lunch items noted on the menu were observed served: Chicken nuggets, green peas, peaches, whole wheat bread, and milk. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medications. There are no children with allergies. A violation was cited for over-the-counter medication. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The child care center is plans to provide transportation for summer field trips. The vehicle that will be used for the summer is insured; verified during the visit. The last Sanitation Inspection was completed December 13, 2024, with a "superior" rating and eight (8) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; lasted reviewed January 24, 2025. One (1) violation was cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Medication for A.G. expired June 2024. .0803(12) The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Leftover medicines must be returned to the parent after the course of treatment is complete, after authorization was withdrawn or after authorization expires and/or medication must be discarded within 72 hours of completion of treatment or withdrawal of authorization (Child Care Rule 10A NCAC 09 .0803(12)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Williams had been experiencing issues with her business NCID, and she reported that she was having difficulty on June 6, 2025. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -There are currently three (3) staff members that are current with ITS-SIDS training; there are no infants enrolled at this time. The center plans to reopen the classroom for infants when the new building addition is complete. In centers that are licensed to care for infants, the child care administrator and any child care provider scheduled to work in the infant room shall complete ITS-SIDS training. ITS-SIDS training shall be completed within two (2) months of an individual assuming responsibilities in the infant room and every three (3) years thereafter. Child care administrators, as defined in G.S. 110-86(2a), shall complete ITS-SIDS training within 90 days of employment and every three (3) years thereafter. Completion of ITS-SIDS training shall be included once every three (3) years in the number of hours needed to meet on-going training requirements in this Section. At all times, one (1) child care provider who has completed ITS-SIDS training shall be present in the infant room while children are in care. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center (Child Care Rule 10A NCAC 09 .1102(f)). -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. -Ms. Williams stated that the new building construction should near completion by the end of July 2025; was informed to contact consultant when construction is complete; the new building classroom spaces will have to be measured and approved. The Notice of Compliance, Fire inspection, and Sanitation Inspection will be needed prior to the announced visit. Once items have been received, an announced visit will be conducted to approved and measure the new spaces. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 19 Completed Date: 6/16/2025 Age: From 1 To 11 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Director, Ms. Jacqueline Williams. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of eight-six (86) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. The Director, Ms. Jackie Williams, accompanied me during the walk through of the center. No New staff has been hired since the last Annual Compliance Visit. I observed space 1, space 3, and space 4 closed. The children in space 2 were observed returning from outdoor play. After play, the children returned for for handwashing and for lunch. I observed the children in space 5 and space 6 eating lunch. The following lunch items noted on the menu were observed served: Chicken nuggets, green peas, peaches, whole wheat bread, and milk. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medications. There are no children with allergies. A violation was cited for over-the-counter medication. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The child care center is plans to provide transportation for summer field trips. The vehicle that will be used for the summer is insured; verified during the visit. The last Sanitation Inspection was completed December 13, 2024, with a "superior" rating and eight (8) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; lasted reviewed January 24, 2025. One (1) violation was cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Medication for A.G. expired June 2024. .0803(12) The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Leftover medicines must be returned to the parent after the course of treatment is complete, after authorization was withdrawn or after authorization expires and/or medication must be discarded within 72 hours of completion of treatment or withdrawal of authorization (Child Care Rule 10A NCAC 09 .0803(12)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Williams had been experiencing issues with her business NCID, and she reported that she was having difficulty on June 6, 2025. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -There are currently three (3) staff members that are current with ITS-SIDS training; there are no infants enrolled at this time. The center plans to reopen the classroom for infants when the new building addition is complete. In centers that are licensed to care for infants, the child care administrator and any child care provider scheduled to work in the infant room shall complete ITS-SIDS training. ITS-SIDS training shall be completed within two (2) months of an individual assuming responsibilities in the infant room and every three (3) years thereafter. Child care administrators, as defined in G.S. 110-86(2a), shall complete ITS-SIDS training within 90 days of employment and every three (3) years thereafter. Completion of ITS-SIDS training shall be included once every three (3) years in the number of hours needed to meet on-going training requirements in this Section. At all times, one (1) child care provider who has completed ITS-SIDS training shall be present in the infant room while children are in care. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center (Child Care Rule 10A NCAC 09 .1102(f)). -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. -Ms. Williams stated that the new building construction should near completion by the end of July 2025; was informed to contact consultant when construction is complete; the new building classroom spaces will have to be measured and approved. The Notice of Compliance, Fire inspection, and Sanitation Inspection will be needed prior to the announced visit. Once items have been received, an announced visit will be conducted to approved and measure the new spaces. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 19 Completed Date: 6/16/2025 Age: From 1 To 11 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Director, Ms. Jacqueline Williams. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of eight-six (86) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. The Director, Ms. Jackie Williams, accompanied me during the walk through of the center. No New staff has been hired since the last Annual Compliance Visit. I observed space 1, space 3, and space 4 closed. The children in space 2 were observed returning from outdoor play. After play, the children returned for for handwashing and for lunch. I observed the children in space 5 and space 6 eating lunch. The following lunch items noted on the menu were observed served: Chicken nuggets, green peas, peaches, whole wheat bread, and milk. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medications. There are no children with allergies. A violation was cited for over-the-counter medication. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The child care center is plans to provide transportation for summer field trips. The vehicle that will be used for the summer is insured; verified during the visit. The last Sanitation Inspection was completed December 13, 2024, with a "superior" rating and eight (8) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; lasted reviewed January 24, 2025. One (1) violation was cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Medication for A.G. expired June 2024. .0803(12) The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Leftover medicines must be returned to the parent after the course of treatment is complete, after authorization was withdrawn or after authorization expires and/or medication must be discarded within 72 hours of completion of treatment or withdrawal of authorization (Child Care Rule 10A NCAC 09 .0803(12)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Williams had been experiencing issues with her business NCID, and she reported that she was having difficulty on June 6, 2025. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -There are currently three (3) staff members that are current with ITS-SIDS training; there are no infants enrolled at this time. The center plans to reopen the classroom for infants when the new building addition is complete. In centers that are licensed to care for infants, the child care administrator and any child care provider scheduled to work in the infant room shall complete ITS-SIDS training. ITS-SIDS training shall be completed within two (2) months of an individual assuming responsibilities in the infant room and every three (3) years thereafter. Child care administrators, as defined in G.S. 110-86(2a), shall complete ITS-SIDS training within 90 days of employment and every three (3) years thereafter. Completion of ITS-SIDS training shall be included once every three (3) years in the number of hours needed to meet on-going training requirements in this Section. At all times, one (1) child care provider who has completed ITS-SIDS training shall be present in the infant room while children are in care. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center (Child Care Rule 10A NCAC 09 .1102(f)). -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. -Ms. Williams stated that the new building construction should near completion by the end of July 2025; was informed to contact consultant when construction is complete; the new building classroom spaces will have to be measured and approved. The Notice of Compliance, Fire inspection, and Sanitation Inspection will be needed prior to the announced visit. Once items have been received, an announced visit will be conducted to approved and measure the new spaces. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-86 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 19 Completed Date: 6/16/2025 Age: From 1 To 11 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Director, Ms. Jacqueline Williams. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of eight-six (86) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. The Director, Ms. Jackie Williams, accompanied me during the walk through of the center. No New staff has been hired since the last Annual Compliance Visit. I observed space 1, space 3, and space 4 closed. The children in space 2 were observed returning from outdoor play. After play, the children returned for for handwashing and for lunch. I observed the children in space 5 and space 6 eating lunch. The following lunch items noted on the menu were observed served: Chicken nuggets, green peas, peaches, whole wheat bread, and milk. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medications. There are no children with allergies. A violation was cited for over-the-counter medication. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The child care center is plans to provide transportation for summer field trips. The vehicle that will be used for the summer is insured; verified during the visit. The last Sanitation Inspection was completed December 13, 2024, with a "superior" rating and eight (8) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; lasted reviewed January 24, 2025. One (1) violation was cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Medication for A.G. expired June 2024. .0803(12) The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Leftover medicines must be returned to the parent after the course of treatment is complete, after authorization was withdrawn or after authorization expires and/or medication must be discarded within 72 hours of completion of treatment or withdrawal of authorization (Child Care Rule 10A NCAC 09 .0803(12)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Williams had been experiencing issues with her business NCID, and she reported that she was having difficulty on June 6, 2025. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -There are currently three (3) staff members that are current with ITS-SIDS training; there are no infants enrolled at this time. The center plans to reopen the classroom for infants when the new building addition is complete. In centers that are licensed to care for infants, the child care administrator and any child care provider scheduled to work in the infant room shall complete ITS-SIDS training. ITS-SIDS training shall be completed within two (2) months of an individual assuming responsibilities in the infant room and every three (3) years thereafter. Child care administrators, as defined in G.S. 110-86(2a), shall complete ITS-SIDS training within 90 days of employment and every three (3) years thereafter. Completion of ITS-SIDS training shall be included once every three (3) years in the number of hours needed to meet on-going training requirements in this Section. At all times, one (1) child care provider who has completed ITS-SIDS training shall be present in the infant room while children are in care. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center (Child Care Rule 10A NCAC 09 .1102(f)). -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. -Ms. Williams stated that the new building construction should near completion by the end of July 2025; was informed to contact consultant when construction is complete; the new building classroom spaces will have to be measured and approved. The Notice of Compliance, Fire inspection, and Sanitation Inspection will be needed prior to the announced visit. Once items have been received, an announced visit will be conducted to approved and measure the new spaces. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 6/16/2025 Number Present: 19 Completed Date: 6/16/2025 Age: From 1 To 11 Total Minutes: 295 Time In: 09:30 AM Time Out: 02:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Director, Ms. Jacqueline Williams. The facility has a Five-Star License issued June 17, 2022, and an eighteen-month compliance history score of eight-six (86) percent prior to today’s visit. The Annual Compliance visit was completed on February 21, 2025. The Director, Ms. Jackie Williams, accompanied me during the walk through of the center. No New staff has been hired since the last Annual Compliance Visit. I observed space 1, space 3, and space 4 closed. The children in space 2 were observed returning from outdoor play. After play, the children returned for for handwashing and for lunch. I observed the children in space 5 and space 6 eating lunch. The following lunch items noted on the menu were observed served: Chicken nuggets, green peas, peaches, whole wheat bread, and milk. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2025 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff is continuing to complete ongoing training. CBC Qualification: Staff were current with CBC qualification. ITS-SIDS: No infants are currently enrolled; the child care center is licensed for zero (0) to twelve (12) years old. Staff are current with ITS-SIDS training. The safe sleep poster and policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no emergency medications. There are no children with allergies. A violation was cited for over-the-counter medication. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: Over-the-counter medications were properly stored. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place) was up to date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The child care center is plans to provide transportation for summer field trips. The vehicle that will be used for the summer is insured; verified during the visit. The last Sanitation Inspection was completed December 13, 2024, with a "superior" rating and eight (8) demerits. The Fire Inspection was approved March 20, 2025, and was approved for daytime care only. The Emergency Preparedness and Response Plan (EPR) was reviewed; lasted reviewed January 24, 2025. One (1) violation was cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Medication for A.G. expired June 2024. .0803(12) The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -Leftover medicines must be returned to the parent after the course of treatment is complete, after authorization was withdrawn or after authorization expires and/or medication must be discarded within 72 hours of completion of treatment or withdrawal of authorization (Child Care Rule 10A NCAC 09 .0803(12)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Ms. Williams had been experiencing issues with her business NCID, and she reported that she was having difficulty on June 6, 2025. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -There are currently three (3) staff members that are current with ITS-SIDS training; there are no infants enrolled at this time. The center plans to reopen the classroom for infants when the new building addition is complete. In centers that are licensed to care for infants, the child care administrator and any child care provider scheduled to work in the infant room shall complete ITS-SIDS training. ITS-SIDS training shall be completed within two (2) months of an individual assuming responsibilities in the infant room and every three (3) years thereafter. Child care administrators, as defined in G.S. 110-86(2a), shall complete ITS-SIDS training within 90 days of employment and every three (3) years thereafter. Completion of ITS-SIDS training shall be included once every three (3) years in the number of hours needed to meet on-going training requirements in this Section. At all times, one (1) child care provider who has completed ITS-SIDS training shall be present in the infant room while children are in care. A certificate of each staff member's completion of this course shall be maintained in the staff member's file in the center (Child Care Rule 10A NCAC 09 .1102(f)). -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. -Ms. Williams stated that the new building construction should near completion by the end of July 2025; was informed to contact consultant when construction is complete; the new building classroom spaces will have to be measured and approved. The Notice of Compliance, Fire inspection, and Sanitation Inspection will be needed prior to the announced visit. Once items have been received, an announced visit will be conducted to approved and measure the new spaces. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1804 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/21/2025 Number Present: 43 Completed Date: 2/21/2025 Age: From 1 To 5 Total Minutes: 390 Time In: 09:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by Mr. Newton Williams, and I explained the purpose of the visit. The Director, Ms. Jackie Williams arrived later during the visit. Your program currently operates with a five-star license, issued June 17, 2022 earning seven (7) points in the education component, six (6) points in the program standards component (meeting enhanced space) and one (1) quality point. Your program was also monitored for compliance with implementing an approved curriculum (Creative Curriculum) as required for all four and five star licensed facilities where four-year-old children are enrolled). The last annual compliance visit was conducted February 28, 2024. The sanitation inspection was completed December 13, 2024, with a “Superior” classification and eight (8) demerits. The last fire inspection was conducted March 1, 2024, and approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six (86) percent as of February 20, 2025. The NC Secretary of State website was reviewed on February 21, 2025, and Mallard Creek Learning Center, Inc. was listed as current-active. I completed an indoor and outdoor walkthrough of the facility with Mr. Williams. I observed a Charlotte Mecklenburg (CMS) Social Worker, Ms. Amy Hada, present at the center. She was not left alone with children. A Speech Therapist, Ms. Holly McLaughlin, with Pediatric Theraplay, worked independently with a child from space 6. Ms. McLaughlin has a current criminal qualifying letter on file with the center. An Occupational Therapist arrived during the visit, Ms. Jessica Combs, with Restored Hope. Ms. Combs has a current criminal qualifying letter on file with the center. The children in space 2 were observed preparing for outdoor play; the children were adequately supervised. In space 3 I observed the children completing an art activity; the children were adequately supervised. The children in space 4, space 5, and space 6 (NC Pre-K Classrooms) were observed having independent play; the children were adequately supervised. Nurturing tones were heard when staff spoke with children. The 2025 Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. The following program requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster/Policy. The center has three (3) NC Pre-K Classrooms. The NC Pre-K requirements in section .3000 of the child care rules were monitored for compliance. The NC Pre-K Program Site Monitoring Tool was reviewed today. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teachers, Ms. S. Johnson, Mr. D. Peltzer, and Ms. M. Henry, and teachers, Ms. E. Billy, and Ms. S. May. Parents Evaluation of Developmental Status (PEDS) and P.A.S.T. were used to complete screenings. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was August 26, 2024. The classroom operates from 8:00 am to 2:30 pm. Parent conferences are held twice per year and as needed per year. You stated that you use the Class Dojo app and a newsletter to communicate with parents; Ready Rosie. In addition, notes are sent home to parents, which includes any information about the child’s day and any reminders. Ten (10) percent of children's files were viewed. A violation was cited for a child's discipline policy. Staff files were reviewed and compliance was met. Children with allergies were posted, and there are no children with medication. The center has signed parent authorizations to administer Potassium Iodide tablets, in the event of a nuclear power plant emergency. Diapering creams were monitored, and a violation was cited. The outdoor play areas were monitored and compliance was met. The center does provide transportation. The center has one (1) van used to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A violation was cited for expired permission to transport. Three (3) violations were cited. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. Parent authorization to administer over the counter topical ointments, did not contain the length of time the authorization is valid for child (M.J.). 10A NCAC 09 .0803(4)(6-9) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Off premise expired for (M.A.) on December 31, 2024. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The enrollment date was incomplete for (Y.A.) on the child's discipline policy. .1804(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 7, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov The following Technical Assistance (TA) was provided: Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -On June 12, 2023 Governor Cooper signed Session Law 2023-40; Senate Bill 291. This law extends the hold harmless status for facilities. Additionally, it extends the reduced percentage of lead teachers that must meet the point levels from 75% to 50% until June 30, 2026. Scales are voluntary at this time. The following Technical Assistance (TA) was provided: -The permission to administer form for over-the-counter creams/ointments must include the length of time the authorization is valid. Refer to Child Care Rule 10A NCAC 09 .0803: A parent may give a caregiver standing authorization for up to 12 months to apply over-the-counter, topical ointments, topical teething ointment or gel, insect repellents, lotions, creams, fluoridated toothpaste, and powders, such as sunscreen, diapering creams, baby lotion, and baby powder, to a child, when needed. The authorization shall be in writing and shall contain: (a) the child's name; Effective November 1, 2024 32 (b) the names of the authorized ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (c) the criteria for the administration of the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders; (d) the manner in which the ointments, repellents, lotions, creams, fluoridated toothpaste, and powders shall be applied; (e) the signature of the parent; (f) the date the authorization was signed by the parent; and (g) the length of time the authorization is valid, if less than 12 months. -Parent’s statement must include the child’s name and date of enrollment and the date the parent signed the discipline statement (Child Care Rule 10A NCAC 09 .1804(b)). -A mop bucket (with no water) was stored in the bathroom in space 6. Keep all potentially hazardous items inaccessible to children (Child Care Rule 10A NCAC 09 .0604(a)). -Ongoing training hours are based on education and experience. After the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, shall participate in on-going training activities annually (Child Care Rule 10A NCAC 09 .1103(a)). -Ongoing documentation logs must be completed for staff training (Child Care Rule 10A NCAC 09 .1103; .1703. -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -The Carolina Water for Kids program continues to test child care centers for lead in water at every tap used for drinking or cooking every three years (15A NCAC 18A .2816) and requires family child care homes to have testing completed by January 1, 2025 (10A NCAC 09 .1725(a)). The program also reviews child care facilities’ documentation and other information to determine and coordinate any steps needed to identify and eliminate lead-based paint and asbestos hazards (10A NCAC 41C.1001-1007). Licensed child care centers operating within a public school (i.e., afterschool programs, Head Starts, Pre-K, etc.) should coordinate with school staff to complete the lead in water section of the program so the entire school can be tested at once; tested February 8, 2024 -Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -NCID Password Rule to Change If you have a MYNCID or NCID account, you may have received an email this week announcing changes to the password rules. As part of ongoing efforts to protect state systems and data, the N.C. Department of Information Technology will be changing the minimum length of NCID passwords from eight to 14 characters. The change will affect state agency staff as well as external users like citizens, providers, and state and local county staff. There is no action you need to take on or before February 23rd. When you change your current password after Feb. 23, however, you will be required to create a new one that must: • Be a minimum of 14 characters. • Consist of at least one numeric character, at least one uppercase letter, at least one lowercase letter, and at least one special character such as #, &, * etc. • Passwords shall not contain number or character substitutes to create dictionary words (e.g., d33psl33p for deep sleep). Strong, unique passwords – along with practicing mindful cybersecurity practices – are key components to protecting your devices and personal information at home and at work. -The facility's email address noted in Regulatory was verified as correct; provider confirmed that she is receiving emails. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0607 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2820 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3002 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3003 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3005 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3006 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3007 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3008 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3010 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3012 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: MALLARD CREEK LEARNING CENTER Facility ID: 60002874 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 2/28/2024 Number Present: 41 Completed Date: 2/28/2024 Age: From 2 To 5 Total Minutes: 441 Time In: 09:09 AM Time Out: 12:50 PM Time In: 01:50 PM Time Out: 05:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. I was greeted by the Cook, Ms. Deborah Jordan, and I explained the purpose of the visit. Ms. Williams, the Director, arrived during the visit. I completed an indoor and outdoor walkthrough of the facility. Mr. Williams accompanied me during the walkthrough of the outdoor area. The facility currently holds a Five-Star Rated License issued June 17, 2022 and had a compliance history score of 94% prior to today’s visit. The NC Secretary of State website was reviewed on February 28, 2024 and Mallard Creek Learning Center, Inc. was listed as current-active. The last annual compliance visit was conducted March 3, 2023. The Center Item Number Listing and the Annual Compliance Monitoring Checklist for Child Care Centers were used to monitor today’s visit. A copy of the Annual Compliance Checklist for Centers was provided after the visit. There were no children observed in space 1 and in space 4; not in use. In space 2., the children were observed having circle time, and in space 3., the children were having circle time. In space 5., and space 6., classrooms for NC Pre-K children, I observed the children participating in group time. In space 5., the children and staff completed large group and were preparing for free choice. The following programs requirements were observed posted: First Aid Poster, Child Care License, No Smoking Sign, Summary of NC Law, Menu, Daily Schedules and Activity Plans, Fire Drills/Shelter-in-Place and/or Lockdown Drills, Playground Inspections, Emergency Medical Care Plan, and Safe Sleep Poster. The Safe Sleep Policy was not posted and a violation was cited. Ten (10) percent of children’s files were selected and reviewed; compliance was met. The staff and training worksheet was used to review staff files. The center has new staff and new staff files were reviewed. A violation was cited for CPR and First Aid. Ten (10) percent of remaining staff files were reviewed. One (1) staff did not complete the required number of ongoing training hours, and a violation was cited. The following NC Pre-K requirements were monitored during today’s visit: 10A NCAC 09 .3002 FACILITY REQUIREMENTS: The facility requirements were met. The program has maintained a Five-Star License. 10A NCAC 09 .3003 PROGRAM ATTENDANCE POLICY: The attendance policy and daily attendance was reviewed, and compliance was met. 10A NCAC 09 .3005 CHILD HEALTH ASSESSMENTS: Health assessments were on file for each child present. 10A NCAC 09 .3006 DEVELOPMENTAL SCREENING: Past (Phonological Awareness Skills Test) was used as an assessment; completed by Charlotte Mecklenburg Schools (CMS). 10A NCAC 09 .3007 EARLY LEARNING STANDARDS AND CURRICULA: Teaching Strategies was observed. 10A NCAC 09 .3008 FORMATIVE ASSESSMENT: Past (Phonological Awareness Skills Test) was used as an assessment. 10A NCAC 09 .3009 STAFF-TO-CHILD RATIO AND CLASS SIZE: Staff/Child ratios were maintained during the visit. 10A NCAC 09 .3010 FAMILY ENGAGEMENT-The program has completed Home Visits, Meet and Greet (Open House), Parent Conferences, Library Day (Literacy), and Oral Health Day. 10A NCAC 10 .3011 NC PRE-K SITE-LEVEL ADMINISTRATOR QUALIFICATIONS: The administrator qualifications were met. 10A NCAC 09 .3012 NC PRE-K TEACHER EDUCATION, LICENSURE AND CREDENTIALS: The NC Pre-K Lead Teachers met the NC Pre-K Qualifications. 10 A NCAC 09 .3013 NC PRE-K TEACHER ASSISTANT EDUCATION AND CREDENTIALS: The teacher assistants in space 5., and space 6., met the qualification. There are no children with medication and children with allergies were posted. The center has Potassium Iodide tablets with permission forms in children's files, in case of a nuclear emergency. The tablets were properly stored. The outdoor play area was clean. One (1) broken riding toy, and a kitchen set was broken; a violation was cited. A violation was cited for surfacing. The center has three (3) vehicles, one (1) bus, and two (2) vans to transport children, and the following was monitored: Safety Pickup and Delivery Statement, Child Safety Restraints and Seat Belts, Vehicle Safety Inspection and Liability Insurance, First Aid Kit in Vehicle, Emergency Information on Children, and Staff/Child Ratios Maintained During Transportation. A child booster seat was expired and a violation was cited. One (1) child that is transported was missing emergency information, and a violation was cited. A violation was cited for hazardous products on a vehicle used to transport children. The Sanitation Inspection was completed February 2, 2024, with a "Superior" rating and fourteen (14) demerits. The Fire Inspection was approved March 3, 2023. The Emergency Preparedness and Response Plan was reviewed. The plan was updated March 3, 2023. Nine (9) violations were cited. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. A broken riding toy and a broken kitchen set were observed in the outdoor play area. G.S. 110-91(6); .0601(b) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) bottles of antifreeze were on the Chevrolet bus. .2820(b) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's safe sleep policy was not posted. .0606(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete First Aid within ninety (90) days. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A new staff member (B.M.) did not complete CPR within ninety (90) days. .1102(d) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff (J.M.) did not complete the required number of hours according to their education and experience. .1103(a) 1106 Each adult and child was not restrained by appropriate individual belt/device. A booster seat in the vehicle (Toyota van) expired 2015. GS 110-91(13) 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. A child (M.W.) did not have emergency and identifying information available in the vehicles (Toyota van & Chevrolet van). 10A NCAC 09 .1003(d) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Mulch is needed in the outdoor play area. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminders: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Your facility has been assigned to Cohort 3. Please refer to the link for additional information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/Resuming-Star-Rated-License. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. The following Technical Assistance (TA) was provided: -Contact your assigned fire inspector four (4) to six (6) weeks before the inspection is due. The report must be submitted within one (1) week to consultant. The fire inspection report is due March 2024; last completed March 3, 2023. Ms. Williams stated that she has to submit corrected items to the fire inspector. The report must be completed on the DCDEE template. Refer to Child Care Rule 10A NCAC 09 .0304(a). -Outdoor play area and play equipment must be stable and free of hazards and broken equipment. Refer to Child Care Rule 10A NCAC 09 .0601(b). -The Safe Sleep Policy must be posted in a prominent area. The policy must be posted, because zero (0) to twelve (12) years of age is listed on the license. Contact consultant if you plan to no longer provide care to infants. -The booster seat was expired (Toyota van). Children younger than age 8 and who weigh less than 80 pounds must be properly secured in a child restraint or booster seat, according to transportation regulations (https://connect.ncdot.gov/municipalities/Law-Enforcement/GHSPCampaignDataDocs/BuckleUpNC.pdf). New booster seats were purchased during the visit. -Emergency information and identifying information must be available for each child in vehicle(s) used to transport children. Refer to Child Care Rule .1003(d). -The EPR plan must be updated annually and available for review. Refer to Child Care Rule 10A NCAC 09 .0607(e). Instructions were emailed to provider during the visit on how to update the EPR plan. -The mulch in the outdoor play area must meet the critical height of the equipment. Mulch is needed under the outdoor play structure (slide) Refer to Child Care Rule 10A NCAC 09 .0605(k)(1-4). -New staff are required to complete CPR/First Aid training within ninety (90) days. Staff are scheduled to complete CPR and First Aid February 29, 2024. Refer to Child Care Rule 10A NCA 09 .1102(c) (First Aid) and .1102(d) (CPR). -Keep hazardous items inaccessible to children, including vehicles used to transport children; items were on the Chevrolet bus. Refer to Child Care Rule 10A NCAC 09 .2820(b). -Staff must complete the required number of ongoing training hours annually. Refer to Child Care Rule 10A NCAC .1103(a). The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times