10A NCAC 09 .1714 · Violation

Name of Operation: Majestic Hearts Childcare LLC Facility ID: 60004320 Consultant: DEANNA MATTHEWS Operation Type: Family CC Home Case Number: Visit Date: 8/4/2025 Number Present: 2 Completed Date: 8/4/2025 Age: From 2 To 2 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner/Operator Mrs. Diana Quarles and I explained the purpose of the visit. Mrs. Quarles husband was present during the visit along with her three (3) children that were present in the home during the visit. The facility had a Five-Star License issued July 24, 2024, and has an eighteen-month compliance history score of one-hundred (100) percent prior to today’s visit. The Annual Compliance visit was completed on January 13, 2025. I observed Mrs. Quarles present with two (2) children. The children were observed eating breakfast. The items noted on the menu were served: cheerios, bananas, and milk. The following child care requirements were monitored and observed today using the Family Child Care Home Checklist and the 2025 Master Family Child Care Home Item Number Listing. Supervision: The children were adequately supervised. Nurturing tones were heard when Mrs. Quarles spoke with the children. Staff/Child Ratio: The staff/child ratio was maintained during today’s visit. CPR: Mrs. Quarles is current with CPR. First Aid: Mrs. Quarles is current First Aid. Special Training: Mrs. Quarles is continuing to complete ongoing in-service training. CBC Qualification: Mrs. Quarles (D. Quarles) does not have a current criminal background check (CBC) letter on file, and a violation was cited. Mrs. Quarles husband has a current CBC on file; Mrs. Quarles four (4) children have current CBC letters on file. ITS-SIDS: There are no infants enrolled at this time. Mrs. Quarles is current with ITS-SIDS training. The Infant Safe Sleep Poster and Policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no children with medication, and there are no children with allergies. Storage of Hazardous Substances: I did observe a hazardous substance that was accessible to children, and a violation was cited. Storage of Medication: No storage of medication. General Safety: There are no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: The children present during the visit were observed in licensed approved space. Program Records: I reviewed all information required to be posted. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place/lockdown drills) were and up to date. The playground inspections were up-to-date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed January 14, 2025 with a demerit score of zero (0). The water was tested April 2, 2024. The Emergency Preparedness Plan is on file and was reviewed; compliance was met. Four (4) violations were cited. Violation Number Comment Rule 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The owner/operator D. Quarles qualification letter expired on July 13, 2025. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. A letter was not on file for D. Quarles; expired July 13, 2025. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The roster in ABCMS is incomplete. G.S. 110-90.2 & .2703(r) 2048 Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care. A bottle of Vanilla Blount Spray was accessible to children during the visit; label had a "keep out of reach of children" label. 10A NCAC 09 .1719(a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately on or before August 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminder: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Session Law 2024-34 Extension of Hold Harmless provisions: Star rated license reassessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed; Scales are voluntary. The following Technical Assistance (TA) was provided: -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later this month to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -Prior to the expiration date of the qualification letter, a criminal background check must be completed (Child Care Rule 10A NCAC 09 .2703 (n)(o)). -A valid qualification letter must be on file for review. Qualification letters are valid for five (5) years (Child Care Rule 10A NCAC 09 .2703(e);.1702(b)(1); G.S. 110-90.2(b) & (d)). The violation for Owner/operator D. Quarles must be corrected within the fifteen (15) days (August 19, 2025) and a copy of the qualification letter be mailed to the consultant with the required compliance letter. If the qualifications are not on file, the employee cannot be at the facility any longer until they receive their qualification letter, and the facility will be placed on inactive status. -Mrs. Quarles was informed that she can possibly upload the application for the qualification letter and have the fingerprints uploaded to the Criminal Background Check Unit, as an option to expedite the process. -Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, must be kept in locked storage while children are in care (Child Care Rule 10A NCAC 09 .1719(a)(7)). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Mrs. Quarles stated that she has not completed the roster in ABCMS, because she is still experiencing difficulty; she stated that she completed the class in Moodle, and she has contacted technical assistance line for assistance. A copy of the DCDEE Criminal Background Check Unit ABCMS Provider Portal Access Guide was emailed to Mrs. Quarles during the visit. -Mrs. Quarles stated that she has six (6) preschool children enrolled on first shift, and two (2) of the preschool children are enrolled for drop in care. The parents of the children that are enrolled in drop-in care (varied schedules) call before drop-off to ensure that space is available. In addition to the five (5) preschoolers that attend regularly, Ms. Quarles has three (3) school age children that attend for afterschool; are currently attending summer school and attend in the afternoons. Ms. Quarles was reminded about her permit restriction: First and Second Shift; Maximum of five (5) preschool children at any time; Children in care on ground level only; No more than three (3) children less than one (1) year-old. The home must be in compliance with permit restrictions (G.S. 110-91)). -Continue to review the Emergency Preparedness and Response Plan (EPR) annually and update the plan when changes are made. Documentation of the operator's Emergency Preparedness and Response plan was must be completed and/or maintained on the template provided by the Division of Emergency Management (Child Care Rule 10A NCAC 09 .1714(c) & .1721(e)(1)). -A compliance letter template form was emailed to Mrs. Quarles during the visit, as an option to use for the compliance letter. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1719 · Violation

Name of Operation: Majestic Hearts Childcare LLC Facility ID: 60004320 Consultant: DEANNA MATTHEWS Operation Type: Family CC Home Case Number: Visit Date: 8/4/2025 Number Present: 2 Completed Date: 8/4/2025 Age: From 2 To 2 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner/Operator Mrs. Diana Quarles and I explained the purpose of the visit. Mrs. Quarles husband was present during the visit along with her three (3) children that were present in the home during the visit. The facility had a Five-Star License issued July 24, 2024, and has an eighteen-month compliance history score of one-hundred (100) percent prior to today’s visit. The Annual Compliance visit was completed on January 13, 2025. I observed Mrs. Quarles present with two (2) children. The children were observed eating breakfast. The items noted on the menu were served: cheerios, bananas, and milk. The following child care requirements were monitored and observed today using the Family Child Care Home Checklist and the 2025 Master Family Child Care Home Item Number Listing. Supervision: The children were adequately supervised. Nurturing tones were heard when Mrs. Quarles spoke with the children. Staff/Child Ratio: The staff/child ratio was maintained during today’s visit. CPR: Mrs. Quarles is current with CPR. First Aid: Mrs. Quarles is current First Aid. Special Training: Mrs. Quarles is continuing to complete ongoing in-service training. CBC Qualification: Mrs. Quarles (D. Quarles) does not have a current criminal background check (CBC) letter on file, and a violation was cited. Mrs. Quarles husband has a current CBC on file; Mrs. Quarles four (4) children have current CBC letters on file. ITS-SIDS: There are no infants enrolled at this time. Mrs. Quarles is current with ITS-SIDS training. The Infant Safe Sleep Poster and Policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no children with medication, and there are no children with allergies. Storage of Hazardous Substances: I did observe a hazardous substance that was accessible to children, and a violation was cited. Storage of Medication: No storage of medication. General Safety: There are no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: The children present during the visit were observed in licensed approved space. Program Records: I reviewed all information required to be posted. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place/lockdown drills) were and up to date. The playground inspections were up-to-date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed January 14, 2025 with a demerit score of zero (0). The water was tested April 2, 2024. The Emergency Preparedness Plan is on file and was reviewed; compliance was met. Four (4) violations were cited. Violation Number Comment Rule 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The owner/operator D. Quarles qualification letter expired on July 13, 2025. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. A letter was not on file for D. Quarles; expired July 13, 2025. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The roster in ABCMS is incomplete. G.S. 110-90.2 & .2703(r) 2048 Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care. A bottle of Vanilla Blount Spray was accessible to children during the visit; label had a "keep out of reach of children" label. 10A NCAC 09 .1719(a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately on or before August 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminder: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Session Law 2024-34 Extension of Hold Harmless provisions: Star rated license reassessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed; Scales are voluntary. The following Technical Assistance (TA) was provided: -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later this month to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -Prior to the expiration date of the qualification letter, a criminal background check must be completed (Child Care Rule 10A NCAC 09 .2703 (n)(o)). -A valid qualification letter must be on file for review. Qualification letters are valid for five (5) years (Child Care Rule 10A NCAC 09 .2703(e);.1702(b)(1); G.S. 110-90.2(b) & (d)). The violation for Owner/operator D. Quarles must be corrected within the fifteen (15) days (August 19, 2025) and a copy of the qualification letter be mailed to the consultant with the required compliance letter. If the qualifications are not on file, the employee cannot be at the facility any longer until they receive their qualification letter, and the facility will be placed on inactive status. -Mrs. Quarles was informed that she can possibly upload the application for the qualification letter and have the fingerprints uploaded to the Criminal Background Check Unit, as an option to expedite the process. -Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, must be kept in locked storage while children are in care (Child Care Rule 10A NCAC 09 .1719(a)(7)). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Mrs. Quarles stated that she has not completed the roster in ABCMS, because she is still experiencing difficulty; she stated that she completed the class in Moodle, and she has contacted technical assistance line for assistance. A copy of the DCDEE Criminal Background Check Unit ABCMS Provider Portal Access Guide was emailed to Mrs. Quarles during the visit. -Mrs. Quarles stated that she has six (6) preschool children enrolled on first shift, and two (2) of the preschool children are enrolled for drop in care. The parents of the children that are enrolled in drop-in care (varied schedules) call before drop-off to ensure that space is available. In addition to the five (5) preschoolers that attend regularly, Ms. Quarles has three (3) school age children that attend for afterschool; are currently attending summer school and attend in the afternoons. Ms. Quarles was reminded about her permit restriction: First and Second Shift; Maximum of five (5) preschool children at any time; Children in care on ground level only; No more than three (3) children less than one (1) year-old. The home must be in compliance with permit restrictions (G.S. 110-91)). -Continue to review the Emergency Preparedness and Response Plan (EPR) annually and update the plan when changes are made. Documentation of the operator's Emergency Preparedness and Response plan was must be completed and/or maintained on the template provided by the Division of Emergency Management (Child Care Rule 10A NCAC 09 .1714(c) & .1721(e)(1)). -A compliance letter template form was emailed to Mrs. Quarles during the visit, as an option to use for the compliance letter. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2703 · Violation

Name of Operation: Majestic Hearts Childcare LLC Facility ID: 60004320 Consultant: DEANNA MATTHEWS Operation Type: Family CC Home Case Number: Visit Date: 8/4/2025 Number Present: 2 Completed Date: 8/4/2025 Age: From 2 To 2 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner/Operator Mrs. Diana Quarles and I explained the purpose of the visit. Mrs. Quarles husband was present during the visit along with her three (3) children that were present in the home during the visit. The facility had a Five-Star License issued July 24, 2024, and has an eighteen-month compliance history score of one-hundred (100) percent prior to today’s visit. The Annual Compliance visit was completed on January 13, 2025. I observed Mrs. Quarles present with two (2) children. The children were observed eating breakfast. The items noted on the menu were served: cheerios, bananas, and milk. The following child care requirements were monitored and observed today using the Family Child Care Home Checklist and the 2025 Master Family Child Care Home Item Number Listing. Supervision: The children were adequately supervised. Nurturing tones were heard when Mrs. Quarles spoke with the children. Staff/Child Ratio: The staff/child ratio was maintained during today’s visit. CPR: Mrs. Quarles is current with CPR. First Aid: Mrs. Quarles is current First Aid. Special Training: Mrs. Quarles is continuing to complete ongoing in-service training. CBC Qualification: Mrs. Quarles (D. Quarles) does not have a current criminal background check (CBC) letter on file, and a violation was cited. Mrs. Quarles husband has a current CBC on file; Mrs. Quarles four (4) children have current CBC letters on file. ITS-SIDS: There are no infants enrolled at this time. Mrs. Quarles is current with ITS-SIDS training. The Infant Safe Sleep Poster and Policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no children with medication, and there are no children with allergies. Storage of Hazardous Substances: I did observe a hazardous substance that was accessible to children, and a violation was cited. Storage of Medication: No storage of medication. General Safety: There are no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: The children present during the visit were observed in licensed approved space. Program Records: I reviewed all information required to be posted. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place/lockdown drills) were and up to date. The playground inspections were up-to-date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed January 14, 2025 with a demerit score of zero (0). The water was tested April 2, 2024. The Emergency Preparedness Plan is on file and was reviewed; compliance was met. Four (4) violations were cited. Violation Number Comment Rule 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The owner/operator D. Quarles qualification letter expired on July 13, 2025. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. A letter was not on file for D. Quarles; expired July 13, 2025. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The roster in ABCMS is incomplete. G.S. 110-90.2 & .2703(r) 2048 Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care. A bottle of Vanilla Blount Spray was accessible to children during the visit; label had a "keep out of reach of children" label. 10A NCAC 09 .1719(a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately on or before August 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminder: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Session Law 2024-34 Extension of Hold Harmless provisions: Star rated license reassessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed; Scales are voluntary. The following Technical Assistance (TA) was provided: -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later this month to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -Prior to the expiration date of the qualification letter, a criminal background check must be completed (Child Care Rule 10A NCAC 09 .2703 (n)(o)). -A valid qualification letter must be on file for review. Qualification letters are valid for five (5) years (Child Care Rule 10A NCAC 09 .2703(e);.1702(b)(1); G.S. 110-90.2(b) & (d)). The violation for Owner/operator D. Quarles must be corrected within the fifteen (15) days (August 19, 2025) and a copy of the qualification letter be mailed to the consultant with the required compliance letter. If the qualifications are not on file, the employee cannot be at the facility any longer until they receive their qualification letter, and the facility will be placed on inactive status. -Mrs. Quarles was informed that she can possibly upload the application for the qualification letter and have the fingerprints uploaded to the Criminal Background Check Unit, as an option to expedite the process. -Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, must be kept in locked storage while children are in care (Child Care Rule 10A NCAC 09 .1719(a)(7)). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Mrs. Quarles stated that she has not completed the roster in ABCMS, because she is still experiencing difficulty; she stated that she completed the class in Moodle, and she has contacted technical assistance line for assistance. A copy of the DCDEE Criminal Background Check Unit ABCMS Provider Portal Access Guide was emailed to Mrs. Quarles during the visit. -Mrs. Quarles stated that she has six (6) preschool children enrolled on first shift, and two (2) of the preschool children are enrolled for drop in care. The parents of the children that are enrolled in drop-in care (varied schedules) call before drop-off to ensure that space is available. In addition to the five (5) preschoolers that attend regularly, Ms. Quarles has three (3) school age children that attend for afterschool; are currently attending summer school and attend in the afternoons. Ms. Quarles was reminded about her permit restriction: First and Second Shift; Maximum of five (5) preschool children at any time; Children in care on ground level only; No more than three (3) children less than one (1) year-old. The home must be in compliance with permit restrictions (G.S. 110-91)). -Continue to review the Emergency Preparedness and Response Plan (EPR) annually and update the plan when changes are made. Documentation of the operator's Emergency Preparedness and Response plan was must be completed and/or maintained on the template provided by the Division of Emergency Management (Child Care Rule 10A NCAC 09 .1714(c) & .1721(e)(1)). -A compliance letter template form was emailed to Mrs. Quarles during the visit, as an option to use for the compliance letter. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Majestic Hearts Childcare LLC Facility ID: 60004320 Consultant: DEANNA MATTHEWS Operation Type: Family CC Home Case Number: Visit Date: 8/4/2025 Number Present: 2 Completed Date: 8/4/2025 Age: From 2 To 2 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner/Operator Mrs. Diana Quarles and I explained the purpose of the visit. Mrs. Quarles husband was present during the visit along with her three (3) children that were present in the home during the visit. The facility had a Five-Star License issued July 24, 2024, and has an eighteen-month compliance history score of one-hundred (100) percent prior to today’s visit. The Annual Compliance visit was completed on January 13, 2025. I observed Mrs. Quarles present with two (2) children. The children were observed eating breakfast. The items noted on the menu were served: cheerios, bananas, and milk. The following child care requirements were monitored and observed today using the Family Child Care Home Checklist and the 2025 Master Family Child Care Home Item Number Listing. Supervision: The children were adequately supervised. Nurturing tones were heard when Mrs. Quarles spoke with the children. Staff/Child Ratio: The staff/child ratio was maintained during today’s visit. CPR: Mrs. Quarles is current with CPR. First Aid: Mrs. Quarles is current First Aid. Special Training: Mrs. Quarles is continuing to complete ongoing in-service training. CBC Qualification: Mrs. Quarles (D. Quarles) does not have a current criminal background check (CBC) letter on file, and a violation was cited. Mrs. Quarles husband has a current CBC on file; Mrs. Quarles four (4) children have current CBC letters on file. ITS-SIDS: There are no infants enrolled at this time. Mrs. Quarles is current with ITS-SIDS training. The Infant Safe Sleep Poster and Policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no children with medication, and there are no children with allergies. Storage of Hazardous Substances: I did observe a hazardous substance that was accessible to children, and a violation was cited. Storage of Medication: No storage of medication. General Safety: There are no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: The children present during the visit were observed in licensed approved space. Program Records: I reviewed all information required to be posted. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place/lockdown drills) were and up to date. The playground inspections were up-to-date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed January 14, 2025 with a demerit score of zero (0). The water was tested April 2, 2024. The Emergency Preparedness Plan is on file and was reviewed; compliance was met. Four (4) violations were cited. Violation Number Comment Rule 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The owner/operator D. Quarles qualification letter expired on July 13, 2025. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. A letter was not on file for D. Quarles; expired July 13, 2025. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The roster in ABCMS is incomplete. G.S. 110-90.2 & .2703(r) 2048 Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care. A bottle of Vanilla Blount Spray was accessible to children during the visit; label had a "keep out of reach of children" label. 10A NCAC 09 .1719(a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately on or before August 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminder: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Session Law 2024-34 Extension of Hold Harmless provisions: Star rated license reassessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed; Scales are voluntary. The following Technical Assistance (TA) was provided: -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later this month to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -Prior to the expiration date of the qualification letter, a criminal background check must be completed (Child Care Rule 10A NCAC 09 .2703 (n)(o)). -A valid qualification letter must be on file for review. Qualification letters are valid for five (5) years (Child Care Rule 10A NCAC 09 .2703(e);.1702(b)(1); G.S. 110-90.2(b) & (d)). The violation for Owner/operator D. Quarles must be corrected within the fifteen (15) days (August 19, 2025) and a copy of the qualification letter be mailed to the consultant with the required compliance letter. If the qualifications are not on file, the employee cannot be at the facility any longer until they receive their qualification letter, and the facility will be placed on inactive status. -Mrs. Quarles was informed that she can possibly upload the application for the qualification letter and have the fingerprints uploaded to the Criminal Background Check Unit, as an option to expedite the process. -Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, must be kept in locked storage while children are in care (Child Care Rule 10A NCAC 09 .1719(a)(7)). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Mrs. Quarles stated that she has not completed the roster in ABCMS, because she is still experiencing difficulty; she stated that she completed the class in Moodle, and she has contacted technical assistance line for assistance. A copy of the DCDEE Criminal Background Check Unit ABCMS Provider Portal Access Guide was emailed to Mrs. Quarles during the visit. -Mrs. Quarles stated that she has six (6) preschool children enrolled on first shift, and two (2) of the preschool children are enrolled for drop in care. The parents of the children that are enrolled in drop-in care (varied schedules) call before drop-off to ensure that space is available. In addition to the five (5) preschoolers that attend regularly, Ms. Quarles has three (3) school age children that attend for afterschool; are currently attending summer school and attend in the afternoons. Ms. Quarles was reminded about her permit restriction: First and Second Shift; Maximum of five (5) preschool children at any time; Children in care on ground level only; No more than three (3) children less than one (1) year-old. The home must be in compliance with permit restrictions (G.S. 110-91)). -Continue to review the Emergency Preparedness and Response Plan (EPR) annually and update the plan when changes are made. Documentation of the operator's Emergency Preparedness and Response plan was must be completed and/or maintained on the template provided by the Division of Emergency Management (Child Care Rule 10A NCAC 09 .1714(c) & .1721(e)(1)). -A compliance letter template form was emailed to Mrs. Quarles during the visit, as an option to use for the compliance letter. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Majestic Hearts Childcare LLC Facility ID: 60004320 Consultant: DEANNA MATTHEWS Operation Type: Family CC Home Case Number: Visit Date: 8/4/2025 Number Present: 2 Completed Date: 8/4/2025 Age: From 2 To 2 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner/Operator Mrs. Diana Quarles and I explained the purpose of the visit. Mrs. Quarles husband was present during the visit along with her three (3) children that were present in the home during the visit. The facility had a Five-Star License issued July 24, 2024, and has an eighteen-month compliance history score of one-hundred (100) percent prior to today’s visit. The Annual Compliance visit was completed on January 13, 2025. I observed Mrs. Quarles present with two (2) children. The children were observed eating breakfast. The items noted on the menu were served: cheerios, bananas, and milk. The following child care requirements were monitored and observed today using the Family Child Care Home Checklist and the 2025 Master Family Child Care Home Item Number Listing. Supervision: The children were adequately supervised. Nurturing tones were heard when Mrs. Quarles spoke with the children. Staff/Child Ratio: The staff/child ratio was maintained during today’s visit. CPR: Mrs. Quarles is current with CPR. First Aid: Mrs. Quarles is current First Aid. Special Training: Mrs. Quarles is continuing to complete ongoing in-service training. CBC Qualification: Mrs. Quarles (D. Quarles) does not have a current criminal background check (CBC) letter on file, and a violation was cited. Mrs. Quarles husband has a current CBC on file; Mrs. Quarles four (4) children have current CBC letters on file. ITS-SIDS: There are no infants enrolled at this time. Mrs. Quarles is current with ITS-SIDS training. The Infant Safe Sleep Poster and Policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no children with medication, and there are no children with allergies. Storage of Hazardous Substances: I did observe a hazardous substance that was accessible to children, and a violation was cited. Storage of Medication: No storage of medication. General Safety: There are no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: The children present during the visit were observed in licensed approved space. Program Records: I reviewed all information required to be posted. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place/lockdown drills) were and up to date. The playground inspections were up-to-date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed January 14, 2025 with a demerit score of zero (0). The water was tested April 2, 2024. The Emergency Preparedness Plan is on file and was reviewed; compliance was met. Four (4) violations were cited. Violation Number Comment Rule 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The owner/operator D. Quarles qualification letter expired on July 13, 2025. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. A letter was not on file for D. Quarles; expired July 13, 2025. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The roster in ABCMS is incomplete. G.S. 110-90.2 & .2703(r) 2048 Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care. A bottle of Vanilla Blount Spray was accessible to children during the visit; label had a "keep out of reach of children" label. 10A NCAC 09 .1719(a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately on or before August 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminder: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Session Law 2024-34 Extension of Hold Harmless provisions: Star rated license reassessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed; Scales are voluntary. The following Technical Assistance (TA) was provided: -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later this month to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -Prior to the expiration date of the qualification letter, a criminal background check must be completed (Child Care Rule 10A NCAC 09 .2703 (n)(o)). -A valid qualification letter must be on file for review. Qualification letters are valid for five (5) years (Child Care Rule 10A NCAC 09 .2703(e);.1702(b)(1); G.S. 110-90.2(b) & (d)). The violation for Owner/operator D. Quarles must be corrected within the fifteen (15) days (August 19, 2025) and a copy of the qualification letter be mailed to the consultant with the required compliance letter. If the qualifications are not on file, the employee cannot be at the facility any longer until they receive their qualification letter, and the facility will be placed on inactive status. -Mrs. Quarles was informed that she can possibly upload the application for the qualification letter and have the fingerprints uploaded to the Criminal Background Check Unit, as an option to expedite the process. -Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, must be kept in locked storage while children are in care (Child Care Rule 10A NCAC 09 .1719(a)(7)). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Mrs. Quarles stated that she has not completed the roster in ABCMS, because she is still experiencing difficulty; she stated that she completed the class in Moodle, and she has contacted technical assistance line for assistance. A copy of the DCDEE Criminal Background Check Unit ABCMS Provider Portal Access Guide was emailed to Mrs. Quarles during the visit. -Mrs. Quarles stated that she has six (6) preschool children enrolled on first shift, and two (2) of the preschool children are enrolled for drop in care. The parents of the children that are enrolled in drop-in care (varied schedules) call before drop-off to ensure that space is available. In addition to the five (5) preschoolers that attend regularly, Ms. Quarles has three (3) school age children that attend for afterschool; are currently attending summer school and attend in the afternoons. Ms. Quarles was reminded about her permit restriction: First and Second Shift; Maximum of five (5) preschool children at any time; Children in care on ground level only; No more than three (3) children less than one (1) year-old. The home must be in compliance with permit restrictions (G.S. 110-91)). -Continue to review the Emergency Preparedness and Response Plan (EPR) annually and update the plan when changes are made. Documentation of the operator's Emergency Preparedness and Response plan was must be completed and/or maintained on the template provided by the Division of Emergency Management (Child Care Rule 10A NCAC 09 .1714(c) & .1721(e)(1)). -A compliance letter template form was emailed to Mrs. Quarles during the visit, as an option to use for the compliance letter. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Majestic Hearts Childcare LLC Facility ID: 60004320 Consultant: DEANNA MATTHEWS Operation Type: Family CC Home Case Number: Visit Date: 8/4/2025 Number Present: 2 Completed Date: 8/4/2025 Age: From 2 To 2 Total Minutes: 165 Time In: 09:00 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by Owner/Operator Mrs. Diana Quarles and I explained the purpose of the visit. Mrs. Quarles husband was present during the visit along with her three (3) children that were present in the home during the visit. The facility had a Five-Star License issued July 24, 2024, and has an eighteen-month compliance history score of one-hundred (100) percent prior to today’s visit. The Annual Compliance visit was completed on January 13, 2025. I observed Mrs. Quarles present with two (2) children. The children were observed eating breakfast. The items noted on the menu were served: cheerios, bananas, and milk. The following child care requirements were monitored and observed today using the Family Child Care Home Checklist and the 2025 Master Family Child Care Home Item Number Listing. Supervision: The children were adequately supervised. Nurturing tones were heard when Mrs. Quarles spoke with the children. Staff/Child Ratio: The staff/child ratio was maintained during today’s visit. CPR: Mrs. Quarles is current with CPR. First Aid: Mrs. Quarles is current First Aid. Special Training: Mrs. Quarles is continuing to complete ongoing in-service training. CBC Qualification: Mrs. Quarles (D. Quarles) does not have a current criminal background check (CBC) letter on file, and a violation was cited. Mrs. Quarles husband has a current CBC on file; Mrs. Quarles four (4) children have current CBC letters on file. ITS-SIDS: There are no infants enrolled at this time. Mrs. Quarles is current with ITS-SIDS training. The Infant Safe Sleep Poster and Policy were posted. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: There are no children with medication, and there are no children with allergies. Storage of Hazardous Substances: I did observe a hazardous substance that was accessible to children, and a violation was cited. Storage of Medication: No storage of medication. General Safety: There are no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: The children present during the visit were observed in licensed approved space. Program Records: I reviewed all information required to be posted. The monthly fire drill was complete and up to date, and the quarterly drill (shelter-in-place/lockdown drills) were and up to date. The playground inspections were up-to-date. License Posted: The license was observed posted. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed January 14, 2025 with a demerit score of zero (0). The water was tested April 2, 2024. The Emergency Preparedness Plan is on file and was reviewed; compliance was met. Four (4) violations were cited. Violation Number Comment Rule 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The owner/operator D. Quarles qualification letter expired on July 13, 2025. G.S. 110-90.2 & .2703(n) & (o) 1831 A valid qualification letter was not on file and available for review at the facility. A letter was not on file for D. Quarles; expired July 13, 2025. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The roster in ABCMS is incomplete. G.S. 110-90.2 & .2703(r) 2048 Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, were not kept in locked storage while children were in care. A bottle of Vanilla Blount Spray was accessible to children during the visit; label had a "keep out of reach of children" label. 10A NCAC 09 .1719(a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately on or before August 18, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Deanna Matthews, Child Care Consultant P.O. Box 756 Gastonia, NC 28053 Deanna.Matthews@dhhs.nc.gov Reminder: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Session Law 2024-34 Extension of Hold Harmless provisions: Star rated license reassessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed; Scales are voluntary. The following Technical Assistance (TA) was provided: -On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later this month to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. -Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. -Prior to the expiration date of the qualification letter, a criminal background check must be completed (Child Care Rule 10A NCAC 09 .2703 (n)(o)). -A valid qualification letter must be on file for review. Qualification letters are valid for five (5) years (Child Care Rule 10A NCAC 09 .2703(e);.1702(b)(1); G.S. 110-90.2(b) & (d)). The violation for Owner/operator D. Quarles must be corrected within the fifteen (15) days (August 19, 2025) and a copy of the qualification letter be mailed to the consultant with the required compliance letter. If the qualifications are not on file, the employee cannot be at the facility any longer until they receive their qualification letter, and the facility will be placed on inactive status. -Mrs. Quarles was informed that she can possibly upload the application for the qualification letter and have the fingerprints uploaded to the Criminal Background Check Unit, as an option to expedite the process. -Products that are labeled “keep out of reach of children” with an additional warning(s) on the label, must be kept in locked storage while children are in care (Child Care Rule 10A NCAC 09 .1719(a)(7)). -CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance: • As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. • The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. •Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. • Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. -Mrs. Quarles stated that she has not completed the roster in ABCMS, because she is still experiencing difficulty; she stated that she completed the class in Moodle, and she has contacted technical assistance line for assistance. A copy of the DCDEE Criminal Background Check Unit ABCMS Provider Portal Access Guide was emailed to Mrs. Quarles during the visit. -Mrs. Quarles stated that she has six (6) preschool children enrolled on first shift, and two (2) of the preschool children are enrolled for drop in care. The parents of the children that are enrolled in drop-in care (varied schedules) call before drop-off to ensure that space is available. In addition to the five (5) preschoolers that attend regularly, Ms. Quarles has three (3) school age children that attend for afterschool; are currently attending summer school and attend in the afternoons. Ms. Quarles was reminded about her permit restriction: First and Second Shift; Maximum of five (5) preschool children at any time; Children in care on ground level only; No more than three (3) children less than one (1) year-old. The home must be in compliance with permit restrictions (G.S. 110-91)). -Continue to review the Emergency Preparedness and Response Plan (EPR) annually and update the plan when changes are made. Documentation of the operator's Emergency Preparedness and Response plan was must be completed and/or maintained on the template provided by the Division of Emergency Management (Child Care Rule 10A NCAC 09 .1714(c) & .1721(e)(1)). -A compliance letter template form was emailed to Mrs. Quarles during the visit, as an option to use for the compliance letter. The visit summary was reviewed, signed, and a copy was provided to you. Contact me at Deanna Matthews, Child Care Consultant, (704-962-7854), Deanna.Matthews@dhhs.nc.gov or Michele Sullivan, Licensing Supervisor, (704-594-0147), Michele.Sullivan@dhhs.nc.gov, if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times