Kindercare Learning Centers LLC

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 12/9/2025 Number Present: 34 Completed Date: 12/9/2025 Age: From 0 To 10 Total Minutes: 270 Time In: 10:15 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Squires, Administrator, greeted me at the front door where we exchanged greetings and I shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 80%. The facility’s current Administrative Action issued on September 29, 2025 was observed posted in a prominent area. The Child Care Center Item Number Listing dated April 2025 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. During today’s visit there were seven (7) classrooms, three (3) bathrooms, the program’s kitchen and areas adjacent to the classrooms monitored for compliance. Each was observed to be in compliance. Hazardous materials were observed to be stored as required. Program records were monitored. It was observed that monthly fire drills, monthly outdoor inspections and quarterly emergency drills (shelter-in-place/lockdown) are being conducted and documented as required. Medication was monitored and found to be in compliance. Six (6) new staff files were monitored. It was observed that three (3) new staff members whom were providing care for children during today’s visit did not have documentation on file that they had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or a signed acknowledgement with all the required information of reviewing this policy prior to providing care for children. It was also observed that four (4) new staff members did not have documentation on file of completing at least six clock hours of training in required topic areas within the first two weeks of employment. Two (2) new staff members, hired on 11/06/25 and 11/10/25, did not have the required Emergency Information Form on file on or before the first day of work and one (1) staff member hired on 11/24/25 did not have a signed and dated statement that they received a job description in their personnel file. This information was discussed with Ms. Squires and she stated that she would get each of these items completed as soon as possible. She was then observed having the two (2) new staff members, hired on 11/06/25 and 11/10/25, complete the required Emergency Information Form and the one (1) new staff member hired on 11/24/25 reviewing then signing and dating a statement that they received a job description. She was then observed placing each of these items in the appropriate personnel file. Criminal background check information was monitored for the six (6) new staff members during today’s visit. It was observed that two (2) new staff members hired on 11/10/25 and 11/24/25 did not have copies of valid qualification letters was not on file and available for review at the facility. This was brought to the attention of the Administrator and corrected during the visit. Children’s files were not monitored during today’s visit. The last sanitation inspection was conducted on August 14, 2025 receiving four (4) demerits cited and a Superior classification. The last fire inspection was conducted and approved on August 07, 2025. The last Annual Compliance visit was completed July 23, 2025. There were five (5) violations cited during today’s visit. The Administrator was observed meeting with three (3) new staff members prior to the end of today’s visit and correcting three (3) of the violations. Ms. Dot was informed these will be marked as corrected during today’s visit but there are still two (2) outstanding violations. Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two (2) new staff members, hired on 11/06/25 and 11/10/25, did not have the required Emergency Information Form on file on or before the first day of work. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. It was observed that four (4) new staff members did not have documentation on file of completing at least six clock hours of training in required topic areas within the first two weeks of employment. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. One (1) staff member hired on 11/24/25 did not have a signed and dated statement that they received a job description in their personnel file. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. Criminal background checks were monitored for new staff during today’s visit. It was observed that two (2) new staff members hired on 11/10/25 and 11/24/25 did not have copies of valid qualification letters on file and available for review at the facility. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that three (3) new staff members whom were observed to be providing care for children during today’s visit did not have documentation on file that they had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or a signed acknowledgement with all the required information of reviewing this policy prior to providing care for children. .0608(d)(1-4) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Tuesday December 23, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit the Written Warning issued to the program on September 29, 2025 was discussed with the Administrator, Ms. Squires. She was reminded this document must remained posted in an area visible to both parents and other visitors for the duration of the action. She was also reminded that during this time Administrative Action Follow-Up visits will be conducted between every 4-6 weeks. I reiterated that the purpose of these visits are to provide the program with support and to ensure that compliance is maintained. Ms. Squires shared that it is her goal to utilize the information provided during these visits to ensure minimal violations are cited moving forward. Since the action has been issued the program has completed the training outlined in Stipulation #2, as of October 13, 2025, and the provider has submitted both an initial written plan to address the requirements outlined in Stipulation #3 and a final draft of this written plan that was discussed in detail today, then approved. I informed the provider that she can move forward with creating a written plan to address the requirements outlined in Stipulation #4 and submit it to me upon completion for review. I also encouraged her to feel free to reach with any follow-up with any questions or needs. During today’s visit the Administrator was also reminded of the importance of ensuring that all staff files contain all required information and that all training/orientation is taking place and being documented as required. We discussed that staff files was one of the areas specifically identified in the program’s current Administrative Action and that continued violations being cited in this area could be cause for additional follow-up measures to be implemented. Ms. Squires was also made aware that the program’s current 18-month compliance history is 80% and that all licensed programs must maintain an 18-month compliance history of at least 75% or more. I advised her to be mindful of this as the more violations are cited this can contribute to a decrease in this compliance history, possibly resulting in additional corrective actions to be taken. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov.Ms. Squires was also made aware that the program’s current 18-month compliance history is 80% and that all l If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 12/9/2025 Number Present: 34 Completed Date: 12/9/2025 Age: From 0 To 10 Total Minutes: 270 Time In: 10:15 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Squires, Administrator, greeted me at the front door where we exchanged greetings and I shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 80%. The facility’s current Administrative Action issued on September 29, 2025 was observed posted in a prominent area. The Child Care Center Item Number Listing dated April 2025 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. During today’s visit there were seven (7) classrooms, three (3) bathrooms, the program’s kitchen and areas adjacent to the classrooms monitored for compliance. Each was observed to be in compliance. Hazardous materials were observed to be stored as required. Program records were monitored. It was observed that monthly fire drills, monthly outdoor inspections and quarterly emergency drills (shelter-in-place/lockdown) are being conducted and documented as required. Medication was monitored and found to be in compliance. Six (6) new staff files were monitored. It was observed that three (3) new staff members whom were providing care for children during today’s visit did not have documentation on file that they had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or a signed acknowledgement with all the required information of reviewing this policy prior to providing care for children. It was also observed that four (4) new staff members did not have documentation on file of completing at least six clock hours of training in required topic areas within the first two weeks of employment. Two (2) new staff members, hired on 11/06/25 and 11/10/25, did not have the required Emergency Information Form on file on or before the first day of work and one (1) staff member hired on 11/24/25 did not have a signed and dated statement that they received a job description in their personnel file. This information was discussed with Ms. Squires and she stated that she would get each of these items completed as soon as possible. She was then observed having the two (2) new staff members, hired on 11/06/25 and 11/10/25, complete the required Emergency Information Form and the one (1) new staff member hired on 11/24/25 reviewing then signing and dating a statement that they received a job description. She was then observed placing each of these items in the appropriate personnel file. Criminal background check information was monitored for the six (6) new staff members during today’s visit. It was observed that two (2) new staff members hired on 11/10/25 and 11/24/25 did not have copies of valid qualification letters was not on file and available for review at the facility. This was brought to the attention of the Administrator and corrected during the visit. Children’s files were not monitored during today’s visit. The last sanitation inspection was conducted on August 14, 2025 receiving four (4) demerits cited and a Superior classification. The last fire inspection was conducted and approved on August 07, 2025. The last Annual Compliance visit was completed July 23, 2025. There were five (5) violations cited during today’s visit. The Administrator was observed meeting with three (3) new staff members prior to the end of today’s visit and correcting three (3) of the violations. Ms. Dot was informed these will be marked as corrected during today’s visit but there are still two (2) outstanding violations. Violation Number Comment Rule 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two (2) new staff members, hired on 11/06/25 and 11/10/25, did not have the required Emergency Information Form on file on or before the first day of work. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. It was observed that four (4) new staff members did not have documentation on file of completing at least six clock hours of training in required topic areas within the first two weeks of employment. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. One (1) staff member hired on 11/24/25 did not have a signed and dated statement that they received a job description in their personnel file. 10A NCAC 09 .0514(g) 1757 A valid qualification letter was not on file and available to review at the facility. Criminal background checks were monitored for new staff during today’s visit. It was observed that two (2) new staff members hired on 11/10/25 and 11/24/25 did not have copies of valid qualification letters on file and available for review at the facility. G.S. 110-90.2(b) & (d) & .2703(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that three (3) new staff members whom were observed to be providing care for children during today’s visit did not have documentation on file that they had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or a signed acknowledgement with all the required information of reviewing this policy prior to providing care for children. .0608(d)(1-4) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Tuesday December 23, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit the Written Warning issued to the program on September 29, 2025 was discussed with the Administrator, Ms. Squires. She was reminded this document must remained posted in an area visible to both parents and other visitors for the duration of the action. She was also reminded that during this time Administrative Action Follow-Up visits will be conducted between every 4-6 weeks. I reiterated that the purpose of these visits are to provide the program with support and to ensure that compliance is maintained. Ms. Squires shared that it is her goal to utilize the information provided during these visits to ensure minimal violations are cited moving forward. Since the action has been issued the program has completed the training outlined in Stipulation #2, as of October 13, 2025, and the provider has submitted both an initial written plan to address the requirements outlined in Stipulation #3 and a final draft of this written plan that was discussed in detail today, then approved. I informed the provider that she can move forward with creating a written plan to address the requirements outlined in Stipulation #4 and submit it to me upon completion for review. I also encouraged her to feel free to reach with any follow-up with any questions or needs. During today’s visit the Administrator was also reminded of the importance of ensuring that all staff files contain all required information and that all training/orientation is taking place and being documented as required. We discussed that staff files was one of the areas specifically identified in the program’s current Administrative Action and that continued violations being cited in this area could be cause for additional follow-up measures to be implemented. Ms. Squires was also made aware that the program’s current 18-month compliance history is 80% and that all licensed programs must maintain an 18-month compliance history of at least 75% or more. I advised her to be mindful of this as the more violations are cited this can contribute to a decrease in this compliance history, possibly resulting in additional corrective actions to be taken. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov.Ms. Squires was also made aware that the program’s current 18-month compliance history is 80% and that all l If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 375 Time In: 10:45 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Squires, Administrator, greeted me at the front door where we exchanged greetings and I shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 82%. The facility’s current Administrative Action issued on September 29, 2025 was observed posted in a prominent area. The Child Care Center Item Number Listing dated April 2025 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, Ms. Squires escorted me to the facility’s office where we discussed today’s visit more in depth prior to conducting a walk-through. Ms. Squires shared that today was Picture Day and things were a little busier than usual. I, then, inquired about the program’s current staffing and enrollment for the day. She informed me that four (4) classrooms were currently in use (Infants, Toddlers, Twos and Threes/Fours) and there were six (6) staff members on site including one (1) new staff member hired on September 24, 2025. We then discussed the monitoring requirements for today’s visit and proceeded with the walk-through of the facility. During today’s visit there were seven (7) classrooms, three (3) bathrooms, the program’s kitchen and areas adjacent to the classrooms monitored for compliance. In Space #1, the Three/Four-year-old Classroom five (5) books with ripped covers and torn pages were observed present on a bookshelf in the Library Center. This was brought to the attention of the Administrator, and she was reminded that all equipment and furnishings that children have access to must be in good repair. She stated that she understood, and the damaged books were removed during the visit. It was also while monitoring this space that two adult females were observed present with the ten enrolled children receiving care. Ms. Squires introduced me and shared the one of the adult females present was the recent new hire, B. Wright, while the other adult female present was an ABA therapist assigned to work with one specific child. She then informed me that the ABA therapist was not employed by KinderCare but instead was employed by an outside agency and was onsite two full days during the week to provide services. We, the two adult females and myself, then exchanged greetings and we, Ms. Squires and myself, then continued with the walk-through of the program by transitioning into Space #2, the Toddler classroom where no violations were observed. Upon leaving the Toddler classroom, we headed to Space #4 the Infant Classroom where there were no children observed present. While monitoring this space Ms. Squires informed me that there were five (5) children present in this class today, but they were currently getting their pictures taken in the School-Age classroom. I inquired if the person I had previously seen assisting with transitioning children from the Three/Four year old classroom to the picture area was the Infant teacher and Ms. Squires confirmed that it was. We then concluded the walk-through of Space #4, the Infant class, and headed to the School-Age Room. Upon, entering the School-Age room two (2) staff members, the Infant teacher and the program’s cook, were observed present with eleven (children) children. Six (6) children including two (2) infants were observed sitting stationary and strapped in a Bye Bye Buggy near the classroom’s Creative Art Center, while one (1) child was observed taking pictures, two (2) infants were observed being held by the staff members present and two (2) children were observed sitting at tables near the staff members present. I asked Ms. Squires for clarity on what was taking place and she informed me that these children were siblings who were currently taking pictures together. She also stated that the Infant teacher had been assisting with transitioning some of these children to that area when I had previously observed her. I, then, inquired the ages of the children present and how much longer they would be in this area, as the children in the Bye Bye Buggy had restrictive movement since they were being physically restrained by the straps of the device. She stated that they were heading back to their classrooms now and began to transition children to their classroom. Once this process was complete, I also reminded Ms. Squires, that the intended purpose of a Bye Bye Buggy is transport children from one area to another area or for use during outdoor Scientific exploration and not for sitting for extended periods of time. She stated that she understood. We, then, proceeded to the Two-year-old classroom where seven (7) of the nine (9) children present were observed sitting at one table. I inquired why were all the children sitting at same table. I was informed by the teacher that she had recently completed a music-related activity and now they were waiting for lunch to be served. This continued for approximately another ten minutes while I was monitoring the space before the Administrator obtained two bins of table toys and brought them over to the table for the children to play with. I then reviewed the posted copy of the classroom’s daily schedule and observed that lunchtime routines are scheduled to begin at 11:00am and it was currently 11:45am. I reminded both the Administrator and the teacher present that having two-year-old children sitting for such an extended period of time without being actively engaged in an activity was not age-appropriate. I was informed since the program’s cook was assisting with Picture Day the classroom’s daily schedule had been somewhat delayed. I stated that I understood that Picture Day is not a typical day, but in events such as these alternative activities should be planned to ensure that the learning needs of children are still met and children are still engaged to minimize the potential for moments that might promote challenging behavior. I also encouraged both Ms. Squires and the teacher present to review the program’s current daily schedule to ensure it is age-appropriate and meets the needs of the classroom. Lunch consisting of fish sticks, pickles, a banana and a cup of milk was observed being served at approximately 12:15pm in the Three/Four year old classroom. Children were observed sitting at the table and on a carpet near this area. Upon lunch entering the classroom children began to transition to their seats but they were not observed washing hands. This was discussed with the Administrator and she was reminded that children should be washing their hands continuously throughout the day including upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. Program records were monitored. It was observed that monthly fire drills, monthly outdoor inspections and quarterly emergency drills (shelter-in-place/lockdown) are being conducted and documented as required. Medication was monitored and found to be in compliance. One (1) new staff file was monitored. It was observed to be compliant. Children’s files were not monitored during today’s visit. The last sanitation inspection was conducted on August 14, 2025 receiving four (4) demerits cited and a Superior classification. The last fire inspection was conducted and approved on August 07, 2025. The last Annual Compliance visit was completed July 23, 2025. During today’s visit while reviewing program documentation in the facility’s office the ABA therapist assigned to provide one on one services to a child in the three/four-year-old class was observed taking that child out of the classroom into the lobby twice. The ABA therapist was asked to verify her name for me and I, then, inquired if she had provided a qualifying CBC letter to the program upon beginning to work with the child and she stated that she had not. She stated that she was aware that an email had been sent sharing that she would be working with child but she was not aware of any other documentation that had been provided. I, then, asked Ms. Squires upon her return to the office if the ABA therapist had provided her with a qualifying CBC letter and she stated that she thought that she had. She then provided me with a qualifying letter from the file cabinet. I informed her that the name on the letter provided did not match the name given by the therapist. I shared that the therapist had stated that an email was previously sent by her employer providing information about herself. It was at that point Ms. Squires reviewed her email and confirmed the therapist’s name. She also shared that she did not think that she had a qualifying CBC letter on file for her. I informed Ms. Squires that anyone that supervises a child in a one on one setting must have a valid qualification letter was not on file and available for review at the facility. She stated that she understood. It was also during today’s visit that a teacher in the three/four-year-old classroom was overheard using a harsh tone and making statements that did not create a nurturing environment during naptime. The teacher could be overheard telling a crying child to ‘lay down there’s nothing wrong with you’ and ‘I’m not going to pat your back if you don’t act right’. The teacher was also overheard telling a child ‘If you don’t stop I’m going to come and take my sticker back’. This was discussed with the Administrator and she was informed that use of such language and interactions with a child does not create a nurturing environment. She stated that she understood and would follow up with the staff member. There were eight (8) violations cited during today’s visit. The Administrator was informed that upon review of today’s documentation and the completed visit summary additional violations may be added or current violations may be updated to reflect specific incidents observed during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) staff members, the Infant teacher and the program’s cook, were observed present with eleven (children) children including four (4) infants and older preschool-aged children. GS 110-91(7);.0713(a-d) 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. During today’s visit while monitoring the Two-year-old classroom, seven (7) of the nine (9) children present were observed sitting at one table for approximately fifteen (15) minutes with no activities accessible while waiting for lunch. .0510 (e ) (1)(A-G) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. During today’s visit six (6) children including two (2) infants were observed sitting stationary and strapped into a Bye Bye Buggy for an extended period of time in the School Age class near the classroom’s Creative Art Center, while the two (2) staff members present were observed sitting at tables nearby observing Picture Day activities. .0511 (a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. During today’s visit children in the Three/Four year old classroom were observed sitting at the table and on a carpet near this area while waiting for lunch. Upon lunch entering the classroom children began to transition to their seats from the carpet but they were not observed washing hands prior to beginning to eat lunch. 15A NCAC 18A .2803(c) 721 All equipment and furnishings were not in good repair. In Space #1, the Three/Four-year-old Classroom five (5) books with ripped covers and torn pages were observed present on a bookshelf in the Library Center. G.S. 110-91(6); .0601(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During today’s visit a teacher in the three/four-year-old classroom was overheard using a harsh tone and making statements that did not create a nurturing environment during naptime. The teacher could be overheard telling a crying child to ‘lay down there’s nothing wrong with you’ and ‘I’m not going to pat your back if you don’t act right’. The teacher was also overheard telling a child ‘If you don’t stop I’m going to come and take my sticker back’. G.S. 110-91(10) 1041 Prior to employment a Criminal Background Check was not completed. During today’s visit an ABA therapist assigned to provide one on one services to a child in the three/four-year-old class was observed taking that child out of the classroom into the lobby twice. It was confirmed that ABA therapist did not have a qualifying CBC letter on file at the program. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. During today’s visit an ABA therapist was present providing one on one services to a child. It was confirmed that ABA therapist did not have a qualifying CBC letter on file at the program. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday November 13, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit the Written Warning issued to the program on September 29, 2025 was discussed with the Administrator, Ms. Squires. She was reminded this document must remained posted in an area visible to both parents and other visitors for the duration of the action. The Administrator was also reminded that during this time I will be conducting Administrative Action Follow-Up visits between every 4-6 weeks. We discussed the purpose of these visits is to provide the program support and to ensure that compliance is maintained. I encouraged Ms. Squires to set a goal to review all documentation provided during these visits and the details of the issued Written Warning to ensure minimal violations are cited moving forward. Since the action has been issued the program has completed the training outlined in Stipulation #2, as of October 13, 2025, and the provider has submitted an initial written plan to address the requirements outlined in Stipulation #3. I informed the provider that I am currently reviewing this document and will follow-up with any questions or needs. -During today’s visit the administrator was reminded of the importance of ensuring that all children in care should be adequately supervised at all times. -Both the Administrator and Staff were reminded of the necessity of ensuring that children are attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. -Both the Administrator and Staff were reminded of the necessity of ensuring children always have access to age-appropriate activities that promote learning in accordance with NCFELD developmental domains, and these activities should be both preplanned and expanded upon to minimize the potential for moments that might promote challenging behavior. They were also encouraged to ensure that activities and allotted times reflected in the daily schedule be developmentally appropriate for children in care. -At the conclusion of today’s visit Ms. Squires was strongly urged to utilize the electronic version of the staff and training worksheet to ensure this document is always current. I also revisited a prior conversation that we had and encouraged her to reach out to other more veteran Administrators within her organization for information on acquisition of KinderCare specific forms. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 375 Time In: 10:45 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Squires, Administrator, greeted me at the front door where we exchanged greetings and I shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 82%. The facility’s current Administrative Action issued on September 29, 2025 was observed posted in a prominent area. The Child Care Center Item Number Listing dated April 2025 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, Ms. Squires escorted me to the facility’s office where we discussed today’s visit more in depth prior to conducting a walk-through. Ms. Squires shared that today was Picture Day and things were a little busier than usual. I, then, inquired about the program’s current staffing and enrollment for the day. She informed me that four (4) classrooms were currently in use (Infants, Toddlers, Twos and Threes/Fours) and there were six (6) staff members on site including one (1) new staff member hired on September 24, 2025. We then discussed the monitoring requirements for today’s visit and proceeded with the walk-through of the facility. During today’s visit there were seven (7) classrooms, three (3) bathrooms, the program’s kitchen and areas adjacent to the classrooms monitored for compliance. In Space #1, the Three/Four-year-old Classroom five (5) books with ripped covers and torn pages were observed present on a bookshelf in the Library Center. This was brought to the attention of the Administrator, and she was reminded that all equipment and furnishings that children have access to must be in good repair. She stated that she understood, and the damaged books were removed during the visit. It was also while monitoring this space that two adult females were observed present with the ten enrolled children receiving care. Ms. Squires introduced me and shared the one of the adult females present was the recent new hire, B. Wright, while the other adult female present was an ABA therapist assigned to work with one specific child. She then informed me that the ABA therapist was not employed by KinderCare but instead was employed by an outside agency and was onsite two full days during the week to provide services. We, the two adult females and myself, then exchanged greetings and we, Ms. Squires and myself, then continued with the walk-through of the program by transitioning into Space #2, the Toddler classroom where no violations were observed. Upon leaving the Toddler classroom, we headed to Space #4 the Infant Classroom where there were no children observed present. While monitoring this space Ms. Squires informed me that there were five (5) children present in this class today, but they were currently getting their pictures taken in the School-Age classroom. I inquired if the person I had previously seen assisting with transitioning children from the Three/Four year old classroom to the picture area was the Infant teacher and Ms. Squires confirmed that it was. We then concluded the walk-through of Space #4, the Infant class, and headed to the School-Age Room. Upon, entering the School-Age room two (2) staff members, the Infant teacher and the program’s cook, were observed present with eleven (children) children. Six (6) children including two (2) infants were observed sitting stationary and strapped in a Bye Bye Buggy near the classroom’s Creative Art Center, while one (1) child was observed taking pictures, two (2) infants were observed being held by the staff members present and two (2) children were observed sitting at tables near the staff members present. I asked Ms. Squires for clarity on what was taking place and she informed me that these children were siblings who were currently taking pictures together. She also stated that the Infant teacher had been assisting with transitioning some of these children to that area when I had previously observed her. I, then, inquired the ages of the children present and how much longer they would be in this area, as the children in the Bye Bye Buggy had restrictive movement since they were being physically restrained by the straps of the device. She stated that they were heading back to their classrooms now and began to transition children to their classroom. Once this process was complete, I also reminded Ms. Squires, that the intended purpose of a Bye Bye Buggy is transport children from one area to another area or for use during outdoor Scientific exploration and not for sitting for extended periods of time. She stated that she understood. We, then, proceeded to the Two-year-old classroom where seven (7) of the nine (9) children present were observed sitting at one table. I inquired why were all the children sitting at same table. I was informed by the teacher that she had recently completed a music-related activity and now they were waiting for lunch to be served. This continued for approximately another ten minutes while I was monitoring the space before the Administrator obtained two bins of table toys and brought them over to the table for the children to play with. I then reviewed the posted copy of the classroom’s daily schedule and observed that lunchtime routines are scheduled to begin at 11:00am and it was currently 11:45am. I reminded both the Administrator and the teacher present that having two-year-old children sitting for such an extended period of time without being actively engaged in an activity was not age-appropriate. I was informed since the program’s cook was assisting with Picture Day the classroom’s daily schedule had been somewhat delayed. I stated that I understood that Picture Day is not a typical day, but in events such as these alternative activities should be planned to ensure that the learning needs of children are still met and children are still engaged to minimize the potential for moments that might promote challenging behavior. I also encouraged both Ms. Squires and the teacher present to review the program’s current daily schedule to ensure it is age-appropriate and meets the needs of the classroom. Lunch consisting of fish sticks, pickles, a banana and a cup of milk was observed being served at approximately 12:15pm in the Three/Four year old classroom. Children were observed sitting at the table and on a carpet near this area. Upon lunch entering the classroom children began to transition to their seats but they were not observed washing hands. This was discussed with the Administrator and she was reminded that children should be washing their hands continuously throughout the day including upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. Program records were monitored. It was observed that monthly fire drills, monthly outdoor inspections and quarterly emergency drills (shelter-in-place/lockdown) are being conducted and documented as required. Medication was monitored and found to be in compliance. One (1) new staff file was monitored. It was observed to be compliant. Children’s files were not monitored during today’s visit. The last sanitation inspection was conducted on August 14, 2025 receiving four (4) demerits cited and a Superior classification. The last fire inspection was conducted and approved on August 07, 2025. The last Annual Compliance visit was completed July 23, 2025. During today’s visit while reviewing program documentation in the facility’s office the ABA therapist assigned to provide one on one services to a child in the three/four-year-old class was observed taking that child out of the classroom into the lobby twice. The ABA therapist was asked to verify her name for me and I, then, inquired if she had provided a qualifying CBC letter to the program upon beginning to work with the child and she stated that she had not. She stated that she was aware that an email had been sent sharing that she would be working with child but she was not aware of any other documentation that had been provided. I, then, asked Ms. Squires upon her return to the office if the ABA therapist had provided her with a qualifying CBC letter and she stated that she thought that she had. She then provided me with a qualifying letter from the file cabinet. I informed her that the name on the letter provided did not match the name given by the therapist. I shared that the therapist had stated that an email was previously sent by her employer providing information about herself. It was at that point Ms. Squires reviewed her email and confirmed the therapist’s name. She also shared that she did not think that she had a qualifying CBC letter on file for her. I informed Ms. Squires that anyone that supervises a child in a one on one setting must have a valid qualification letter was not on file and available for review at the facility. She stated that she understood. It was also during today’s visit that a teacher in the three/four-year-old classroom was overheard using a harsh tone and making statements that did not create a nurturing environment during naptime. The teacher could be overheard telling a crying child to ‘lay down there’s nothing wrong with you’ and ‘I’m not going to pat your back if you don’t act right’. The teacher was also overheard telling a child ‘If you don’t stop I’m going to come and take my sticker back’. This was discussed with the Administrator and she was informed that use of such language and interactions with a child does not create a nurturing environment. She stated that she understood and would follow up with the staff member. There were eight (8) violations cited during today’s visit. The Administrator was informed that upon review of today’s documentation and the completed visit summary additional violations may be added or current violations may be updated to reflect specific incidents observed during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) staff members, the Infant teacher and the program’s cook, were observed present with eleven (children) children including four (4) infants and older preschool-aged children. GS 110-91(7);.0713(a-d) 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. During today’s visit while monitoring the Two-year-old classroom, seven (7) of the nine (9) children present were observed sitting at one table for approximately fifteen (15) minutes with no activities accessible while waiting for lunch. .0510 (e ) (1)(A-G) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. During today’s visit six (6) children including two (2) infants were observed sitting stationary and strapped into a Bye Bye Buggy for an extended period of time in the School Age class near the classroom’s Creative Art Center, while the two (2) staff members present were observed sitting at tables nearby observing Picture Day activities. .0511 (a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. During today’s visit children in the Three/Four year old classroom were observed sitting at the table and on a carpet near this area while waiting for lunch. Upon lunch entering the classroom children began to transition to their seats from the carpet but they were not observed washing hands prior to beginning to eat lunch. 15A NCAC 18A .2803(c) 721 All equipment and furnishings were not in good repair. In Space #1, the Three/Four-year-old Classroom five (5) books with ripped covers and torn pages were observed present on a bookshelf in the Library Center. G.S. 110-91(6); .0601(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During today’s visit a teacher in the three/four-year-old classroom was overheard using a harsh tone and making statements that did not create a nurturing environment during naptime. The teacher could be overheard telling a crying child to ‘lay down there’s nothing wrong with you’ and ‘I’m not going to pat your back if you don’t act right’. The teacher was also overheard telling a child ‘If you don’t stop I’m going to come and take my sticker back’. G.S. 110-91(10) 1041 Prior to employment a Criminal Background Check was not completed. During today’s visit an ABA therapist assigned to provide one on one services to a child in the three/four-year-old class was observed taking that child out of the classroom into the lobby twice. It was confirmed that ABA therapist did not have a qualifying CBC letter on file at the program. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. During today’s visit an ABA therapist was present providing one on one services to a child. It was confirmed that ABA therapist did not have a qualifying CBC letter on file at the program. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday November 13, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit the Written Warning issued to the program on September 29, 2025 was discussed with the Administrator, Ms. Squires. She was reminded this document must remained posted in an area visible to both parents and other visitors for the duration of the action. The Administrator was also reminded that during this time I will be conducting Administrative Action Follow-Up visits between every 4-6 weeks. We discussed the purpose of these visits is to provide the program support and to ensure that compliance is maintained. I encouraged Ms. Squires to set a goal to review all documentation provided during these visits and the details of the issued Written Warning to ensure minimal violations are cited moving forward. Since the action has been issued the program has completed the training outlined in Stipulation #2, as of October 13, 2025, and the provider has submitted an initial written plan to address the requirements outlined in Stipulation #3. I informed the provider that I am currently reviewing this document and will follow-up with any questions or needs. -During today’s visit the administrator was reminded of the importance of ensuring that all children in care should be adequately supervised at all times. -Both the Administrator and Staff were reminded of the necessity of ensuring that children are attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. -Both the Administrator and Staff were reminded of the necessity of ensuring children always have access to age-appropriate activities that promote learning in accordance with NCFELD developmental domains, and these activities should be both preplanned and expanded upon to minimize the potential for moments that might promote challenging behavior. They were also encouraged to ensure that activities and allotted times reflected in the daily schedule be developmentally appropriate for children in care. -At the conclusion of today’s visit Ms. Squires was strongly urged to utilize the electronic version of the staff and training worksheet to ensure this document is always current. I also revisited a prior conversation that we had and encouraged her to reach out to other more veteran Administrators within her organization for information on acquisition of KinderCare specific forms. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/30/2025 Number Present: 30 Completed Date: 10/30/2025 Age: From 0 To 4 Total Minutes: 375 Time In: 10:45 AM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Squires, Administrator, greeted me at the front door where we exchanged greetings and I shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 82%. The facility’s current Administrative Action issued on September 29, 2025 was observed posted in a prominent area. The Child Care Center Item Number Listing dated April 2025 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, Ms. Squires escorted me to the facility’s office where we discussed today’s visit more in depth prior to conducting a walk-through. Ms. Squires shared that today was Picture Day and things were a little busier than usual. I, then, inquired about the program’s current staffing and enrollment for the day. She informed me that four (4) classrooms were currently in use (Infants, Toddlers, Twos and Threes/Fours) and there were six (6) staff members on site including one (1) new staff member hired on September 24, 2025. We then discussed the monitoring requirements for today’s visit and proceeded with the walk-through of the facility. During today’s visit there were seven (7) classrooms, three (3) bathrooms, the program’s kitchen and areas adjacent to the classrooms monitored for compliance. In Space #1, the Three/Four-year-old Classroom five (5) books with ripped covers and torn pages were observed present on a bookshelf in the Library Center. This was brought to the attention of the Administrator, and she was reminded that all equipment and furnishings that children have access to must be in good repair. She stated that she understood, and the damaged books were removed during the visit. It was also while monitoring this space that two adult females were observed present with the ten enrolled children receiving care. Ms. Squires introduced me and shared the one of the adult females present was the recent new hire, B. Wright, while the other adult female present was an ABA therapist assigned to work with one specific child. She then informed me that the ABA therapist was not employed by KinderCare but instead was employed by an outside agency and was onsite two full days during the week to provide services. We, the two adult females and myself, then exchanged greetings and we, Ms. Squires and myself, then continued with the walk-through of the program by transitioning into Space #2, the Toddler classroom where no violations were observed. Upon leaving the Toddler classroom, we headed to Space #4 the Infant Classroom where there were no children observed present. While monitoring this space Ms. Squires informed me that there were five (5) children present in this class today, but they were currently getting their pictures taken in the School-Age classroom. I inquired if the person I had previously seen assisting with transitioning children from the Three/Four year old classroom to the picture area was the Infant teacher and Ms. Squires confirmed that it was. We then concluded the walk-through of Space #4, the Infant class, and headed to the School-Age Room. Upon, entering the School-Age room two (2) staff members, the Infant teacher and the program’s cook, were observed present with eleven (children) children. Six (6) children including two (2) infants were observed sitting stationary and strapped in a Bye Bye Buggy near the classroom’s Creative Art Center, while one (1) child was observed taking pictures, two (2) infants were observed being held by the staff members present and two (2) children were observed sitting at tables near the staff members present. I asked Ms. Squires for clarity on what was taking place and she informed me that these children were siblings who were currently taking pictures together. She also stated that the Infant teacher had been assisting with transitioning some of these children to that area when I had previously observed her. I, then, inquired the ages of the children present and how much longer they would be in this area, as the children in the Bye Bye Buggy had restrictive movement since they were being physically restrained by the straps of the device. She stated that they were heading back to their classrooms now and began to transition children to their classroom. Once this process was complete, I also reminded Ms. Squires, that the intended purpose of a Bye Bye Buggy is transport children from one area to another area or for use during outdoor Scientific exploration and not for sitting for extended periods of time. She stated that she understood. We, then, proceeded to the Two-year-old classroom where seven (7) of the nine (9) children present were observed sitting at one table. I inquired why were all the children sitting at same table. I was informed by the teacher that she had recently completed a music-related activity and now they were waiting for lunch to be served. This continued for approximately another ten minutes while I was monitoring the space before the Administrator obtained two bins of table toys and brought them over to the table for the children to play with. I then reviewed the posted copy of the classroom’s daily schedule and observed that lunchtime routines are scheduled to begin at 11:00am and it was currently 11:45am. I reminded both the Administrator and the teacher present that having two-year-old children sitting for such an extended period of time without being actively engaged in an activity was not age-appropriate. I was informed since the program’s cook was assisting with Picture Day the classroom’s daily schedule had been somewhat delayed. I stated that I understood that Picture Day is not a typical day, but in events such as these alternative activities should be planned to ensure that the learning needs of children are still met and children are still engaged to minimize the potential for moments that might promote challenging behavior. I also encouraged both Ms. Squires and the teacher present to review the program’s current daily schedule to ensure it is age-appropriate and meets the needs of the classroom. Lunch consisting of fish sticks, pickles, a banana and a cup of milk was observed being served at approximately 12:15pm in the Three/Four year old classroom. Children were observed sitting at the table and on a carpet near this area. Upon lunch entering the classroom children began to transition to their seats but they were not observed washing hands. This was discussed with the Administrator and she was reminded that children should be washing their hands continuously throughout the day including upon arrival at the center, after each visit to the toilet, before eating, and before and after water play, after outside play, and/or after handling animals or animal cages. Program records were monitored. It was observed that monthly fire drills, monthly outdoor inspections and quarterly emergency drills (shelter-in-place/lockdown) are being conducted and documented as required. Medication was monitored and found to be in compliance. One (1) new staff file was monitored. It was observed to be compliant. Children’s files were not monitored during today’s visit. The last sanitation inspection was conducted on August 14, 2025 receiving four (4) demerits cited and a Superior classification. The last fire inspection was conducted and approved on August 07, 2025. The last Annual Compliance visit was completed July 23, 2025. During today’s visit while reviewing program documentation in the facility’s office the ABA therapist assigned to provide one on one services to a child in the three/four-year-old class was observed taking that child out of the classroom into the lobby twice. The ABA therapist was asked to verify her name for me and I, then, inquired if she had provided a qualifying CBC letter to the program upon beginning to work with the child and she stated that she had not. She stated that she was aware that an email had been sent sharing that she would be working with child but she was not aware of any other documentation that had been provided. I, then, asked Ms. Squires upon her return to the office if the ABA therapist had provided her with a qualifying CBC letter and she stated that she thought that she had. She then provided me with a qualifying letter from the file cabinet. I informed her that the name on the letter provided did not match the name given by the therapist. I shared that the therapist had stated that an email was previously sent by her employer providing information about herself. It was at that point Ms. Squires reviewed her email and confirmed the therapist’s name. She also shared that she did not think that she had a qualifying CBC letter on file for her. I informed Ms. Squires that anyone that supervises a child in a one on one setting must have a valid qualification letter was not on file and available for review at the facility. She stated that she understood. It was also during today’s visit that a teacher in the three/four-year-old classroom was overheard using a harsh tone and making statements that did not create a nurturing environment during naptime. The teacher could be overheard telling a crying child to ‘lay down there’s nothing wrong with you’ and ‘I’m not going to pat your back if you don’t act right’. The teacher was also overheard telling a child ‘If you don’t stop I’m going to come and take my sticker back’. This was discussed with the Administrator and she was informed that use of such language and interactions with a child does not create a nurturing environment. She stated that she understood and would follow up with the staff member. There were eight (8) violations cited during today’s visit. The Administrator was informed that upon review of today’s documentation and the completed visit summary additional violations may be added or current violations may be updated to reflect specific incidents observed during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two (2) staff members, the Infant teacher and the program’s cook, were observed present with eleven (children) children including four (4) infants and older preschool-aged children. GS 110-91(7);.0713(a-d) 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. During today’s visit while monitoring the Two-year-old classroom, seven (7) of the nine (9) children present were observed sitting at one table for approximately fifteen (15) minutes with no activities accessible while waiting for lunch. .0510 (e ) (1)(A-G) 447 For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. During today’s visit six (6) children including two (2) infants were observed sitting stationary and strapped into a Bye Bye Buggy for an extended period of time in the School Age class near the classroom’s Creative Art Center, while the two (2) staff members present were observed sitting at tables nearby observing Picture Day activities. .0511 (a) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. During today’s visit children in the Three/Four year old classroom were observed sitting at the table and on a carpet near this area while waiting for lunch. Upon lunch entering the classroom children began to transition to their seats from the carpet but they were not observed washing hands prior to beginning to eat lunch. 15A NCAC 18A .2803(c) 721 All equipment and furnishings were not in good repair. In Space #1, the Three/Four-year-old Classroom five (5) books with ripped covers and torn pages were observed present on a bookshelf in the Library Center. G.S. 110-91(6); .0601(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During today’s visit a teacher in the three/four-year-old classroom was overheard using a harsh tone and making statements that did not create a nurturing environment during naptime. The teacher could be overheard telling a crying child to ‘lay down there’s nothing wrong with you’ and ‘I’m not going to pat your back if you don’t act right’. The teacher was also overheard telling a child ‘If you don’t stop I’m going to come and take my sticker back’. G.S. 110-91(10) 1041 Prior to employment a Criminal Background Check was not completed. During today’s visit an ABA therapist assigned to provide one on one services to a child in the three/four-year-old class was observed taking that child out of the classroom into the lobby twice. It was confirmed that ABA therapist did not have a qualifying CBC letter on file at the program. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. During today’s visit an ABA therapist was present providing one on one services to a child. It was confirmed that ABA therapist did not have a qualifying CBC letter on file at the program. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday November 13, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit the Written Warning issued to the program on September 29, 2025 was discussed with the Administrator, Ms. Squires. She was reminded this document must remained posted in an area visible to both parents and other visitors for the duration of the action. The Administrator was also reminded that during this time I will be conducting Administrative Action Follow-Up visits between every 4-6 weeks. We discussed the purpose of these visits is to provide the program support and to ensure that compliance is maintained. I encouraged Ms. Squires to set a goal to review all documentation provided during these visits and the details of the issued Written Warning to ensure minimal violations are cited moving forward. Since the action has been issued the program has completed the training outlined in Stipulation #2, as of October 13, 2025, and the provider has submitted an initial written plan to address the requirements outlined in Stipulation #3. I informed the provider that I am currently reviewing this document and will follow-up with any questions or needs. -During today’s visit the administrator was reminded of the importance of ensuring that all children in care should be adequately supervised at all times. -Both the Administrator and Staff were reminded of the necessity of ensuring that children are attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. -Both the Administrator and Staff were reminded of the necessity of ensuring children always have access to age-appropriate activities that promote learning in accordance with NCFELD developmental domains, and these activities should be both preplanned and expanded upon to minimize the potential for moments that might promote challenging behavior. They were also encouraged to ensure that activities and allotted times reflected in the daily schedule be developmentally appropriate for children in care. -At the conclusion of today’s visit Ms. Squires was strongly urged to utilize the electronic version of the staff and training worksheet to ensure this document is always current. I also revisited a prior conversation that we had and encouraged her to reach out to other more veteran Administrators within her organization for information on acquisition of KinderCare specific forms. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 9/18/2025 Number Present: 30 Completed Date: 9/18/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 11:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's visit was to conduct an Unannounced Visit Follow-up. The program has a Five Star Rated License issued October 25, 2024 and an eighteen month compliance history of 82% prior to today’s visit. The facility’s last Annual Compliance Visit was conducted on July 23, 2025. Upon arrival I was greeted at the front entrance of the facility by Ms. D. Squires, Program Administrator, who allowed me entry into the facility. We headed directly to the program’s office, where I shared the purpose of today’s visit. I reminded Ms. Squires that based on the facility’s most recent Annual Compliance visit and the number of violations cited at that time the recommendation for an Administrative Action had been submitted. During this time, while it is still under review, I will be conducting unannounced visits to monitor staff/child ratio, supervision, the use of approved space and permit restrictions. Then once the final determination is made about the status of the Administrative Action submission I will follow up with those details. She stated that she understood. We then discussed the current enrollment of the program and staffing prior to conducting a walk-through of the program. During today’s visit five (5) licensed classrooms, two (2) bathrooms, and the areas adjacent to these spaces were monitored. Each was observed to be compliant. During today’s visit there were thirty (30) children observed present in the facility between the ages of birth and four years of age. All staff present were observed engaging with children and providing nurturing interactions. Children were observed engaging in independent play, personal care routines, mealtime, teacher-directed transitions and napping. Two (2) staff files reviewed during today’s visit, as there was a recent hire of an Assistant Director and the return of a prior employee who had left the program over six months ago. It was observed that the staff member hired on September 09, 2025 did not have a medical report on file prior to employment that was signed by a health care professional and was not older than 12 months. It was also observed that the same staff member did not have results on file indicating they were free of active TB and/or a TB test or screening that was not older than 12 months. The program was observed to be in ratio and adequate supervision was observed being provided. Children were observed being cared for in approved spaces and all permit restrictions were observed being followed. There were two (2) violations cited during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. It was observed that the staff member hired on September 09, 2025 did not have a medical report on file prior to employment that was signed by a health care professional and was not older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. It was observed that the staff member hired on September 09, 2025 did not have results on file indicating they were free of active TB and/or a TB test or screening that was not older than 12 months. .0701(a) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday October 02, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: - During today’s visit both the administrator and staff were reminded of the importance of ensuring that compliance is maintained at all times. We briefly revisited areas where violations were cited during the last two visits conducted. I also reminded Ms. Squires of the importance of ensuring that when completing onboarding a thorough review of all personnel records, documentation and prior training is conducted to ensure all requirements are met. -As a follow-up to the last Annual Compliance Visit conducted I spoke with Ms. Squires about possible next steps when an Administrative Action is recommended. We also discussed the timeline for various Administrative Actions and possible stipulations that might be imposed. -During today’s visit I spoke with various teachers while conducting the walk-through and inquired if they had any questions or early childhood related points of discussion that needed clarity. They stated that they did not at this time. -At the conclusion of today’s visit I reminded Ms. Squires that I had not yet received the final determination on the program’s proposed Administrative Action but as soon as I have an update I will follow-up with details. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time today and if you have any questions, please feel free to contact me, Resha K. Washington by phone at 704-910-7947 or via email at resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/23/2025 Number Present: 44 Completed Date: 7/23/2025 Age: From 0 To 10 Total Minutes: 300 Time In: 09:30 AM Time Out: 12:30 PM Time In: 02:30 PM Time Out: 04:30 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued October 25, 2024 and an eighteen month compliance history of 83% prior to today’s visit. The last Annual Compliance Visit was conducted August 01, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. S. Rhone, the facility’s cook. I introduced myself and inquired if the program’s administrator was available. Ms. Rhone informed me that Ms. D. Squires, a member of the Administrative Staff, was present in the School Age room, and she would be with me shortly. She then motioned for me to have a seat in the program’s office while I waited for Ms. Squires to join me. Shortly thereafter, Ms. Squires arrived in the office, and I shared the purpose of today’s visit. I inquired if Mr. H. Footman, Program Director, was present and I was informed that he was no longer with the company and she, Ms. Squires, was the new Program Director. I then congratulated her on her promotion and inquired when his last day had been, as I had not been made aware of the recent change in Administrators. I was then informed that his last day with the program had been around June 16th, 2025 and she, Ms. Squires had been promoted on July 11th, 2025. We then discussed the purpose of today’s visit in more prior to conducting a walk-through of the facility. During today’s visit seven (7) classrooms, the program’s kitchen, four (4) bathrooms, four (4) outdoor learning environments, the program’s lobby and areas adjacent to these licensed spaces were monitored. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, meal-time, transitional activities and outdoor learning. In Space #1, the Three- and Four-year-old classroom, children were observed engaging in free play activities and personal care routines prior to transitioning to the outdoor learning environment. While monitoring the space a total of nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. Each of these observations was shared with Ms. Squires and she was instructed that they would need to be removed immediately, as they both pose safety hazards. Upon exiting the classroom it was also observed that both the posted lesson plan and cot list were not current, as the lesson was dated June 2024 and the cot list still included children no longer enrolled in that classroom. In Space #4, the Infant Classroom, it was observed that there was no lesson plan posted or available for reference. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. Each of these observations were shared with both Ms. Squires and the teacher present and they were reminded that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. They each stated they understood. It was also observed that the posted lesson plan was not current, as it was dated July 07, 2025-July 18, 2025. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. It was also observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. It was also observed that one of these children did not have a current Medical Action Plan on file. Arrival and departure times were observed documented and maintained as required. Program records were monitored. It was observed that monthly fire drills were current and being conducted as required. However, quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. This violation is considered as corrected, as one was conducted in January 2025. Monthly outdoor inspections were monitored and found to be in compliance. Both children’s files and staff files were not monitored during today’s visit due to time constraints. These items including other program documents will be monitored during a second visit that will occur in the next five days. Any violations cited in relation to this documentation will be added to today’s visit and the corresponding correction action due date will apply. The program’s last Sanitation inspection was conducted on February 12, 2025 with four (4) demerits cited and receiving a Superior. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. Ms. Squires was informed that a violation will be cited due this delinquency and that she needs to reach out to the program’s assigned Fire Inspector immediately to schedule an annual inspection. There were ten (10) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The program’s last approved Fire Inspection on file was conducted on June 05, 2024. This was due to take place either on or before June 04, 2025 but it did not occur. 10A NCAC 09 .0304(a) 428 A current activity plan was not posted for each group of children for reference. In Spaces #1, #4 and #6 it was observed that there was no current lesson plan posted or available for reference. GS 110-91(12); .0508(a) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In Space #1 it was observed that the posted cot list still included children no longer enrolled in that classroom. 15A NCAC 18A .2821(b) & (c) 721 All equipment and furnishings were not in good repair. In Space #1 nine (9) books were observed present in the classroom’s Library Center on the bookshelf and accessible to children, five (5) of these books were observed in poor repair with torn pages and missing covers. It was also observed while monitoring the classroom that nine (9) foam blocks with visible teeth imprints and bite marks were accessible in the Block Center. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. In the outdoor learning environment it was observed on the Toddler playground that the presence of an uneven cemented seating area and exposed tree roots creates multiple tripping hazards. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. In the outdoor learning environment vegetation was observed overgrown on each of the four (4) playgrounds monitored. Active spider webs were observed on both the School-Age playground and the Three and Four-year-old playground. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports that had been completed between the program’s last annual compliance visit and today were currently being stored together in a binder labeled Incident Report Forms/Incident Log Sheet and not in individual children’s files, as required. .0802 (e) 853 Incident logs were not completed and maintained as required. The program’s incident log was reviewed. It was observed that twenty-five (25) incident reports had been completed between the program’s last annual compliance visit and today but not had been documented on the facility’s Incident log. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #6, the Two-year-old Classroom, a plastic shopping bag containing soiled clothing was observed being stored on the floor of a cubby accessible to children and seven (7) books in visible poor repair with ripped pages were observed being utilized by children during a quiet time activity. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. 10A NCAC 09 .0802(a) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Five (5) children’s files were monitored. It was observed that one (1) child under twelve months of age did not have a completed program specific Safe Sleep policy on file. 10A NCAC 09 .0606(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Medical files were monitored for staff members. It was observed that two of the three newest staff members did not have medical reports on file prior to employment that were signed by a health care professional. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Medical files were monitored for staff members. It was observed that neither of the two (2) veteran staff members had an annual health questionnaire on file following the initial medical statement. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Emergency information was monitored. It was observed that one (1) veteran staff member did not have documentation on file that the required Emergency Information Form was updated as changes occur and at least annually. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. While reviewing onboarding and training information it was observed that two (2) of the three new staff members, one of which was hired on February 10, 2025 and the other June 16, 2025, each have contact with children, but neither had documentation of receiving at least 16 hours of orientation within the first 6 weeks of employment. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. While reviewing onboarding and training information it was observed that one (1) new staff member, whom had been hired on July 07, 2025, did not have did not have documentation of completing six clock hours of training in required topic areas, within the first two weeks of employment. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. It was observed that two (2) veteran staff members, one of which hired in March 1995 and the other hired in March 2024, did not have had a completed annual staff evaluation and a staff development plan in their personnel file. 10A NCAC 09 .0514(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. It was observed that three new staff members did not have signed and dated statements on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed application on file including emergency medical care information. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Five (5) children’s files were monitored. It was observed that one (1) child did not have a completed medical assessment on file. GS110-91(1) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete center specific discipline policy on file including the child’s date of enrollment. .1804(b) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that quarterly emergency drills (lock-down/shelter in place) had not occurred for the past twelve months, as required. There was an emergency drill due to take place in October 2024 but the next one did not occur until January 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s EPR and Ready to Go File was monitored. It was observed that neither had been updated, as required, or contained the required documentation for both children and staff. .0607(d)(10) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. While monitoring the personnel files of the two (2) veteran staff members’ it was observed that neither had documentation on file for having reviewed the facility’s EPR Plan on an annual basis with the trained staff. .0607(e) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Medication was monitored during today’s visit. It was observed that one child had emergency medication present that did not have a current Medical Action Plan on file. .0801(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. It was observed that two (2) new staff members did not have a signed acknowledgement of reviewing the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy with all the required information on file prior to providing care for children. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored during today’s visit. It was observed that two children had emergency medication present that did not have current completed Permission to Administer forms on file. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Five (5) children’s files were monitored. It was observed that one (1) child did not have a complete Shaken Baby Acknowledgement form on file. .0608(b)(1-6) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 06, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all learning materials and equipment both utilized by and accessible to children must be in good repair, as items with broken pieces, torn parts or visible wear create potential safety hazards. -The administrator was reminded that all posted documentation and posted program related materials must be current to ensure accurate information is always being shared with the families being served, as well as easily accessible for review by a representative from the Division. -Both the administrator and staff were reminded that both the indoor and outdoor learning environment should be consistently monitored to ensure that all potential safety concerns and hazards are addressed immediately. -I reminded both the administrator and teacher present that children under the age of three shall not have access to either plastic bags or materials that could be torn apart and toy parts small enough to be swallowed, as they each pose a safety hazard. -Ms. Squires and I discussed the importance of ensuring that all program related safety inspections and emergency drills are conducted as required to ensure that a safe environment for children is always being provided. -I recommended that Ms. Squires put a system in place to review all forms and documentation completed by parents consistently. This will assist with ensuring all required paperwork remains current and there are no lapse in compliance. -I also reiterated the importance of maintaining the facility’s Staff and Training worksheet to ensure it is always up to date, reflecting the most current information. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 29 Completed Date: 10/8/2024 Age: From 0 To 10 Total Minutes: 390 Time In: 11:30 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Caldwell, recently hired Administrator, greeted me at the front door. I introduced myself and shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 83%. The Child Care Center Item Number Listing dated March 2024 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, Ms. Caldwell escorted me to the facility’s office where we discussed today’s visit more in depth. Ms. Caldwell shared that today was her second day onsite, as she had been hired on September 23, 2024 and had been engaging in offsite training prior to today. She also shared that she had read over previous visit summaries to become more knowledgeable about the facility’s current Administrative Action. We then discussed the monitoring requirements for today’s visit before conducting a walk-through of the facility. During today’s visit there were eight classrooms, three bathrooms, the kitchen and areas adjacent to the classrooms monitored for compliance. In Space #4, the Infant Classroom, a bottle of hand sanitizer with the warning “Keep Out of the Reach of Children” accompanied by other warnings printed on the label was observed being stored on a shelf. I reminded both the Administrator and staff in the classroom that any hazard material with multiple warnings printed on the label has to be stored under lock and key. This was corrected during the visit. Children were observed participating in naptime, afternoon snack routines, independent play, transitional activities and personal care routines. Program records were monitored. It was observed that monthly fire drills and emergency drills (shelter-in-place/lockdown) are being conducted documented as required. Monthly outdoor inspections were reviewed and it was observed that the last one had occurred in August 2024. An outdoor inspection had not been completed in September 2024, as required. Medication was monitored and it was observed that one child requiring two emergency medications for a chronic medical condition did not have completed permissions to administer medications forms on file, as required. Staff members were reminded that if a child’s medical action plan list two medications, then it is required that each is available onsite and both have all required paperwork completed and on file. During today’s visit Ms. D. Squires, Assistant Director was observed meeting with the child’s parent during afternoon departure routines and completing the required paperwork. Three (3) new staff members’ files were monitored. It was observed that one new staff member hired on September 25, 2024 did not have a file available for review. It was also observed that one staff member hired on August 24, 2024 did not have a completed application on file, documentation on file of having reviewed personnel or operational policies and documentation of having completed six (6) hours of orientation during the first two weeks of employment, as required. It was also observed that one staff member that transferred from another sister facility in August 2024 did not have documentation on file for completing sixteen (16) hours of orientation within the first six weeks of employment, as required. Children’s files were not monitored. The last sanitation inspection was conducted August 07, 2024 with seven (7) demerits cited and a Superior classification issued. The last fire inspection conducted was June 05, 2024. The last annual compliance visit was completed August 01, 2024. There were eight (8) violations cited today. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #4, the Infant Classroom, a bottle of hand sanitizer with the warning “Keep Out of the Reach of Children” accompanied by other warnings printed on the label was observed being stored on a shelf. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly outdoor inspections were reviewed and it was observed that the last one had occurred in August 2024. An outdoor inspection had not been completed in September 2024, as required. .0605(q) 1030 Application for employment and date of birth was not on file for all staff. Three (3) new staff members’ files were monitored. It was observed that one staff member hired on August 24, 2024 did not have a completed application on file. .0302(d)(1)(A) 1043 All staff records, except financial records, were not made available for review. Three (3) new staff members’ files were monitored. It was observed that one new staff member hired on September 25, 2024 did not have a file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Three (3) new staff members’ files were monitored. It was observed that one staff member that transferred from another sister facility in August 2024 did not have documentation on file for completing sixteen (16) hours of orientation within the first six weeks of employment, as required. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) new staff members’ files were monitored. It was observed that one staff member hired on August 24, 2024 did not have documentation on file of having completed six (6) hours of orientation during the first two weeks of employment, as required. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Three (3) new staff members’ files were monitored. It was observed that one staff member hired on August 24, 2024 did not have documentation on file of having reviewed personnel or operational policies, as required. 10A NCAC 09 .0514(g) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored and it was observed that one child requiring two emergency medications for a chronic medical condition did not have completed permissions to administer medications forms on file, as required. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Tuesday October 22, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit it was discussed with the new administrator that the center was issued a Provisional License on April 24, 2024. Since the action had been issued the program has completed the training outlined in Stipulation #2, provided the required supporting documentation submitted a written plan that described, in detail, the steps the facility will take to ensure adequate supervision of children to complete the requirements for Stipulation #3 in June 2024. This was reviewed by myself, additional information was requested and a revised written plan was then resubmitted in August 2024. Due to a change in the administrative team the plan was discussed again in detail and an additional week was given to Ms. Squires to reassess the previously submitted written plan. Ms. Squires followed up early September after reviewing this document making additional revisions. After final review Ms. Squires shared details on a written plan for observation and evaluation of each staff member’s performance. It was at that time Ms. Squires was reminded of the requirement for a follow-up meeting with all staff members to take place within two (2) weeks of the policy and procedures being approved to discuss all changes, updates and requirements. Ms. Squires was also reminded that within three days after the meeting information must be shared with myself including but not limited to the minutes of the meeting, attendees, time, length of the meeting and date of the meeting. The meeting took place on September 25, 2024 and initial documentation was shared but final documentation was obtained during today’s visit. -During today’s visit administrators were notified that they would need to update the schedule previously shared for staff member observations and evaluations, as there has been a significant change in staffing. -During today’s visit it was discussed with administrators that there needs to be systems put in place to ensure that all required program paperwork, personnel documents and children’s paperwork is completed as required. It was also discussed the requirement for paperwork retainment and accessibility for review by a representative from the NC Division of Child Development and Early Education. -Staff were reminded during today’s visit of the requirement for storage of hazard materials and the necessity of ensuring this expectation is being met at all times. -During today’s visit it was discussed with administrators that it is best practice to have a system in place to ensure all program related drills and required inspections are completed as required to maintain compliance. -At the conclusion of today’s visit Ms. Caldwell was strongly urged to make sure the facility’s staff and training worksheet is always current and to reach out to other more veteran Administrators within her organization for information on acquisition of KinderCare specific forms. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/8/2024 Number Present: 29 Completed Date: 10/8/2024 Age: From 0 To 10 Total Minutes: 390 Time In: 11:30 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. D. Caldwell, recently hired Administrator, greeted me at the front door. I introduced myself and shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 83%. The Child Care Center Item Number Listing dated March 2024 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, Ms. Caldwell escorted me to the facility’s office where we discussed today’s visit more in depth. Ms. Caldwell shared that today was her second day onsite, as she had been hired on September 23, 2024 and had been engaging in offsite training prior to today. She also shared that she had read over previous visit summaries to become more knowledgeable about the facility’s current Administrative Action. We then discussed the monitoring requirements for today’s visit before conducting a walk-through of the facility. During today’s visit there were eight classrooms, three bathrooms, the kitchen and areas adjacent to the classrooms monitored for compliance. In Space #4, the Infant Classroom, a bottle of hand sanitizer with the warning “Keep Out of the Reach of Children” accompanied by other warnings printed on the label was observed being stored on a shelf. I reminded both the Administrator and staff in the classroom that any hazard material with multiple warnings printed on the label has to be stored under lock and key. This was corrected during the visit. Children were observed participating in naptime, afternoon snack routines, independent play, transitional activities and personal care routines. Program records were monitored. It was observed that monthly fire drills and emergency drills (shelter-in-place/lockdown) are being conducted documented as required. Monthly outdoor inspections were reviewed and it was observed that the last one had occurred in August 2024. An outdoor inspection had not been completed in September 2024, as required. Medication was monitored and it was observed that one child requiring two emergency medications for a chronic medical condition did not have completed permissions to administer medications forms on file, as required. Staff members were reminded that if a child’s medical action plan list two medications, then it is required that each is available onsite and both have all required paperwork completed and on file. During today’s visit Ms. D. Squires, Assistant Director was observed meeting with the child’s parent during afternoon departure routines and completing the required paperwork. Three (3) new staff members’ files were monitored. It was observed that one new staff member hired on September 25, 2024 did not have a file available for review. It was also observed that one staff member hired on August 24, 2024 did not have a completed application on file, documentation on file of having reviewed personnel or operational policies and documentation of having completed six (6) hours of orientation during the first two weeks of employment, as required. It was also observed that one staff member that transferred from another sister facility in August 2024 did not have documentation on file for completing sixteen (16) hours of orientation within the first six weeks of employment, as required. Children’s files were not monitored. The last sanitation inspection was conducted August 07, 2024 with seven (7) demerits cited and a Superior classification issued. The last fire inspection conducted was June 05, 2024. The last annual compliance visit was completed August 01, 2024. There were eight (8) violations cited today. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #4, the Infant Classroom, a bottle of hand sanitizer with the warning “Keep Out of the Reach of Children” accompanied by other warnings printed on the label was observed being stored on a shelf. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly outdoor inspections were reviewed and it was observed that the last one had occurred in August 2024. An outdoor inspection had not been completed in September 2024, as required. .0605(q) 1030 Application for employment and date of birth was not on file for all staff. Three (3) new staff members’ files were monitored. It was observed that one staff member hired on August 24, 2024 did not have a completed application on file. .0302(d)(1)(A) 1043 All staff records, except financial records, were not made available for review. Three (3) new staff members’ files were monitored. It was observed that one new staff member hired on September 25, 2024 did not have a file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Three (3) new staff members’ files were monitored. It was observed that one staff member that transferred from another sister facility in August 2024 did not have documentation on file for completing sixteen (16) hours of orientation within the first six weeks of employment, as required. .1101(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) new staff members’ files were monitored. It was observed that one staff member hired on August 24, 2024 did not have documentation on file of having completed six (6) hours of orientation during the first two weeks of employment, as required. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Three (3) new staff members’ files were monitored. It was observed that one staff member hired on August 24, 2024 did not have documentation on file of having reviewed personnel or operational policies, as required. 10A NCAC 09 .0514(g) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication was monitored and it was observed that one child requiring two emergency medications for a chronic medical condition did not have completed permissions to administer medications forms on file, as required. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Tuesday October 22, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: During today’s visit it was discussed with the new administrator that the center was issued a Provisional License on April 24, 2024. Since the action had been issued the program has completed the training outlined in Stipulation #2, provided the required supporting documentation submitted a written plan that described, in detail, the steps the facility will take to ensure adequate supervision of children to complete the requirements for Stipulation #3 in June 2024. This was reviewed by myself, additional information was requested and a revised written plan was then resubmitted in August 2024. Due to a change in the administrative team the plan was discussed again in detail and an additional week was given to Ms. Squires to reassess the previously submitted written plan. Ms. Squires followed up early September after reviewing this document making additional revisions. After final review Ms. Squires shared details on a written plan for observation and evaluation of each staff member’s performance. It was at that time Ms. Squires was reminded of the requirement for a follow-up meeting with all staff members to take place within two (2) weeks of the policy and procedures being approved to discuss all changes, updates and requirements. Ms. Squires was also reminded that within three days after the meeting information must be shared with myself including but not limited to the minutes of the meeting, attendees, time, length of the meeting and date of the meeting. The meeting took place on September 25, 2024 and initial documentation was shared but final documentation was obtained during today’s visit. -During today’s visit administrators were notified that they would need to update the schedule previously shared for staff member observations and evaluations, as there has been a significant change in staffing. -During today’s visit it was discussed with administrators that there needs to be systems put in place to ensure that all required program paperwork, personnel documents and children’s paperwork is completed as required. It was also discussed the requirement for paperwork retainment and accessibility for review by a representative from the NC Division of Child Development and Early Education. -Staff were reminded during today’s visit of the requirement for storage of hazard materials and the necessity of ensuring this expectation is being met at all times. -During today’s visit it was discussed with administrators that it is best practice to have a system in place to ensure all program related drills and required inspections are completed as required to maintain compliance. -At the conclusion of today’s visit Ms. Caldwell was strongly urged to make sure the facility’s staff and training worksheet is always current and to reach out to other more veteran Administrators within her organization for information on acquisition of KinderCare specific forms. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 8/1/2024 Number Present: 17 Completed Date: 8/1/2024 Age: From 0 To 12 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued April 01, 2020 and an eighteen month compliance history of 84% prior to today’s visit. The last Annual Compliance Visit was conducted August 15, 2023. The March 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated March 2024 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. P. Caldwell, Visiting Administrator. I introduced myself and shared the purpose of today’s visit. I informed Ms. Caldwell that the facility was due for its Annual Compliance visit, as well as an Administrative Action Follow-Up visit. I inquired if Ms. L. Reese was available, and I was informed that Ms. Reese was no longer working at this location. I, then, asked if Ms. D. Squires, Assistant Director, was available and I was informed that she would be back onsite at the beginning of next week. I explained to Ms. Caldwell that initially I would conduct the Annual Compliance visit then need to meet with her concerning the facility’s Administrative Action. I then asked Ms. Caldwell if she had any questions pertaining to today’s visits and she stated that she did not. I then proceeded with the Annual Compliance visit and moved forward with the Administrative Follow-up visit just as we had discussed. A walk through of the facility was conducted there were seven (7) classrooms, the kitchen, two (2) bathrooms and spaces adjacent to the licensed spaces. There were seventeen (17) children on site. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, transitional activities and outdoor learning. In Space #2 it was observed that a Toddler listed on the school’s allergy list had a Medical Action Plan present that listed two emergency medications but there was only one (1) emergency medication was onsite. It was also observed that the child did not have a completed Permission to Administer form on file for either of the required medications. In Space #4 Infant Feeding Schedules were monitored and it was observed that two (2) children under fifteen months of age had Infant Feeding Schedules on file that did not reflect their current dietary needs. One of these children also had an unknown substance in the bottom of their bottle. I spoke with both Ms. Caldwell and the teachers in that classroom regarding the importance of following age-appropriate feeding habits, as well as the importance of documenting what foods children are consuming. I reminded them that it is essential that all bottles and food brought into classrooms meet the required food, nutrition and safety guidelines to prevent any potential hazards. The classroom’s First Aid kit was monitored and it was observed that two ice packs each with the warning Keep Out of the Reach of children accompanied by other warnings were present and accessible to children. These were removed during the walk-through. The outdoor learning environment was monitored. A blue plastic chair with multiple cracks in the seat and broken tree branches were observed present on the School-Age playground and accessible to children. It was also observed that there was trash and broken toys present inside the gated area of the air conditioning unit. I brought each of these to Ms. Caldwell’s attention and told her that these would need to be corrected immediately, as they each pose safety concerns. I also shared that both the fence and chain being used to secure the air conditioning unit would need to be repainted in the near future, as they are beginning to have signs of potential rusting. During the visit caregivers were observed supervising and engaging in activities with the children. I observed arrival and departure times documented and maintained as required. Program records were monitored. It was observed that both fire and emergency drills were current and being conducted as required. The monthly outdoor inspections were monitored and found to be in compliance. Two (2) children’s files were monitored. It was observed that neither child had completed permissions t o travel out the fence forms on file, signed and dated statements on file for the review of the facility’s Shaken Baby policy and completed parent statements pertaining to the facility’s Discipline policy with all the required information. Five (5) staff files were monitored. It was observed that one staff member hired in May 2024 did not have documentation on file for having successfully completed the required sixteen hours of training within her first six weeks of employment. It was also observed that one veteran staff did not have documentation of completing either an annual staff development plan or annual staff evaluation in the past year, as required. The last Sanitation inspection was conducted on April 04, 2024 with eight (8) demerits cited and receiving a Superior. The last Fire Inspection was conducted and approved on June 05, 2024. Adequate supervision and capacity were observed in compliance today. There were ten (10) violations cited today. Only one violation was corrected during the visit. Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. In Space #4 Infant Feeding Schedules were monitored and it was observed that two (2) children under fifteen months of age had Infant Feeding Schedules on file that did not reflect their current dietary needs. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In Space #2 it was observed that a Toddler listed on the school’s allergy list had a Medical Action Plan present that listed two emergency medications but there was only one (1) emergency medication was onsite. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor learning environment was monitored. A blue plastic chair with multiple cracks in the seat and broken tree branches were observed present on the School-Age playground and accessible to children. It was also observed that there was trash and broken toys present inside the gated area of the air conditioning unit. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #4 the classroom’s First Aid kit was monitored and it was observed that two ice packs each with the warning Keep Out of the Reach of children accompanied by other warnings were present and accessible to children. .2820(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Five (5) staff files were monitored. It was observed that one staff member hired in May 2024 did not have documentation on file for having successfully completed the required sixteen hours of training within her first six weeks of employment. .1101(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Five (5) staff files were monitored. It was observed that one veteran staff did not have documentation of completing either an annual staff development plan or annual staff evaluation in the past year, as required. 10A NCAC 09 .0514(f) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Two (2) children’s files were monitored. It was observed that neither child had completed permissions to travel out the fence forms on file. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Two (2) children’s files were monitored. It was observed that neither child had completed parent statements pertaining to the facility’s Discipline policy with all the required information. .1804(b) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. Two (2) children’s files were monitored. It was observed that neither child had a signed and dated statements on file for the review of the facility’s Shaken Baby policy. .0608(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2 it was observed that a Toddler did not have a completed Permission to Administer form on file for either of the required medications listed on their Medical Action Plan. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday August 15, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: - It was discussed with both the Administrator and Teachers that all potentially hazardous items labeled "keep out of reach of children" and accompanied with any other warnings is required to be kept in locked storage. - It was discussed with both the Administrator and Teachers that when receiving any required paperwork from a parent or other caregiver including a child’s application for enrollment, program records, medication forms and specific acknowledge forms they should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. I also mentioned that if something does not apply to a child then either not applicable or n/a should be noted to ensure this item was reviewed and acknowledged. - It was discussed with both the Administrator and Teachers the importance of ensuring that staff members have the required forms, trainings and paperwork complete and readily accessible. We spoke specifically about the expectation that all staff always stay current on all required specialized training and complete initial training, as required. -We discussed the importance of ensuring that the playgrounds are checked daily for hazards by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 8/1/2024 Number Present: 17 Completed Date: 8/1/2024 Age: From 0 To 12 Total Minutes: 300 Time In: 09:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility has a Three Star Rated License issued April 01, 2020 and an eighteen month compliance history of 84% prior to today’s visit. The last Annual Compliance Visit was conducted August 15, 2023. The March 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated March 2024 was used to document compliance with child care rules. Upon arrival I was greeted at the front entrance of the facility by Ms. P. Caldwell, Visiting Administrator. I introduced myself and shared the purpose of today’s visit. I informed Ms. Caldwell that the facility was due for its Annual Compliance visit, as well as an Administrative Action Follow-Up visit. I inquired if Ms. L. Reese was available, and I was informed that Ms. Reese was no longer working at this location. I, then, asked if Ms. D. Squires, Assistant Director, was available and I was informed that she would be back onsite at the beginning of next week. I explained to Ms. Caldwell that initially I would conduct the Annual Compliance visit then need to meet with her concerning the facility’s Administrative Action. I then asked Ms. Caldwell if she had any questions pertaining to today’s visits and she stated that she did not. I then proceeded with the Annual Compliance visit and moved forward with the Administrative Follow-up visit just as we had discussed. A walk through of the facility was conducted there were seven (7) classrooms, the kitchen, two (2) bathrooms and spaces adjacent to the licensed spaces. There were seventeen (17) children on site. Children were observed engaging in a variety of activities including free play, naptime, personal care routines, transitional activities and outdoor learning. In Space #2 it was observed that a Toddler listed on the school’s allergy list had a Medical Action Plan present that listed two emergency medications but there was only one (1) emergency medication was onsite. It was also observed that the child did not have a completed Permission to Administer form on file for either of the required medications. In Space #4 Infant Feeding Schedules were monitored and it was observed that two (2) children under fifteen months of age had Infant Feeding Schedules on file that did not reflect their current dietary needs. One of these children also had an unknown substance in the bottom of their bottle. I spoke with both Ms. Caldwell and the teachers in that classroom regarding the importance of following age-appropriate feeding habits, as well as the importance of documenting what foods children are consuming. I reminded them that it is essential that all bottles and food brought into classrooms meet the required food, nutrition and safety guidelines to prevent any potential hazards. The classroom’s First Aid kit was monitored and it was observed that two ice packs each with the warning Keep Out of the Reach of children accompanied by other warnings were present and accessible to children. These were removed during the walk-through. The outdoor learning environment was monitored. A blue plastic chair with multiple cracks in the seat and broken tree branches were observed present on the School-Age playground and accessible to children. It was also observed that there was trash and broken toys present inside the gated area of the air conditioning unit. I brought each of these to Ms. Caldwell’s attention and told her that these would need to be corrected immediately, as they each pose safety concerns. I also shared that both the fence and chain being used to secure the air conditioning unit would need to be repainted in the near future, as they are beginning to have signs of potential rusting. During the visit caregivers were observed supervising and engaging in activities with the children. I observed arrival and departure times documented and maintained as required. Program records were monitored. It was observed that both fire and emergency drills were current and being conducted as required. The monthly outdoor inspections were monitored and found to be in compliance. Two (2) children’s files were monitored. It was observed that neither child had completed permissions t o travel out the fence forms on file, signed and dated statements on file for the review of the facility’s Shaken Baby policy and completed parent statements pertaining to the facility’s Discipline policy with all the required information. Five (5) staff files were monitored. It was observed that one staff member hired in May 2024 did not have documentation on file for having successfully completed the required sixteen hours of training within her first six weeks of employment. It was also observed that one veteran staff did not have documentation of completing either an annual staff development plan or annual staff evaluation in the past year, as required. The last Sanitation inspection was conducted on April 04, 2024 with eight (8) demerits cited and receiving a Superior. The last Fire Inspection was conducted and approved on June 05, 2024. Adequate supervision and capacity were observed in compliance today. There were ten (10) violations cited today. Only one violation was corrected during the visit. Violation Number Comment Rule 542 The written feeding plan was not modified as the child's needs changed. In Space #4 Infant Feeding Schedules were monitored and it was observed that two (2) children under fifteen months of age had Infant Feeding Schedules on file that did not reflect their current dietary needs. 10 NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In Space #2 it was observed that a Toddler listed on the school’s allergy list had a Medical Action Plan present that listed two emergency medications but there was only one (1) emergency medication was onsite. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor learning environment was monitored. A blue plastic chair with multiple cracks in the seat and broken tree branches were observed present on the School-Age playground and accessible to children. It was also observed that there was trash and broken toys present inside the gated area of the air conditioning unit. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #4 the classroom’s First Aid kit was monitored and it was observed that two ice packs each with the warning Keep Out of the Reach of children accompanied by other warnings were present and accessible to children. .2820(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Five (5) staff files were monitored. It was observed that one staff member hired in May 2024 did not have documentation on file for having successfully completed the required sixteen hours of training within her first six weeks of employment. .1101(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Five (5) staff files were monitored. It was observed that one veteran staff did not have documentation of completing either an annual staff development plan or annual staff evaluation in the past year, as required. 10A NCAC 09 .0514(f) 1322 A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. Two (2) children’s files were monitored. It was observed that neither child had completed permissions to travel out the fence forms on file. .1005(b)(4) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Two (2) children’s files were monitored. It was observed that neither child had completed parent statements pertaining to the facility’s Discipline policy with all the required information. .1804(b) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. Two (2) children’s files were monitored. It was observed that neither child had a signed and dated statements on file for the review of the facility’s Shaken Baby policy. .0608(b) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2 it was observed that a Toddler did not have a completed Permission to Administer form on file for either of the required medications listed on their Medical Action Plan. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday August 15, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: - It was discussed with both the Administrator and Teachers that all potentially hazardous items labeled "keep out of reach of children" and accompanied with any other warnings is required to be kept in locked storage. - It was discussed with both the Administrator and Teachers that when receiving any required paperwork from a parent or other caregiver including a child’s application for enrollment, program records, medication forms and specific acknowledge forms they should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. I also mentioned that if something does not apply to a child then either not applicable or n/a should be noted to ensure this item was reviewed and acknowledged. - It was discussed with both the Administrator and Teachers the importance of ensuring that staff members have the required forms, trainings and paperwork complete and readily accessible. We spoke specifically about the expectation that all staff always stay current on all required specialized training and complete initial training, as required. -We discussed the importance of ensuring that the playgrounds are checked daily for hazards by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 6/19/2024 Number Present: 17 Completed Date: 6/19/2024 Age: From 0 To 11 Total Minutes: 180 Time In: 11:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival at the facility, I entered the front outer door of the building and knocked twice on the inner door. After a few moments I was greeted by A. Withers, Preschool Teacher. I introduced myself and shared the purpose of today’s visit. As I was allowed entry I then inquired if Ms. L. Reese, the school’s Administrator, was available and I was informed by Ms. Withers that she is currently out on leave, but Ms. D. Squires the Assistant Director was onsite. I was shown to the Preschool classroom where I was greeted by Ms. Squires, who was in ratio. Ms. Squires explained that she was currently the Administrator onsite, as Ms. Reese was currently out on leave for the next week. Ms. Squires then escorted me to the office where we discussed today’s visit more in depth. Prior to today’s visit the facility’s eighteen-month compliance history was 85%. The Child Care Center Item Number Listing dated March 2024 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. A walk through of the facility was conducted. There were four (4) classrooms in use today with a total of seventeen (17) children in attendance. These classrooms were monitored, as well as two bathrooms, the kitchen and areas adjacent to the classrooms. Children were observed participating in free play activities, napping, transitional activities and personal care routines. In Space #1 it was observed that one (1) bottle of restroom cleaner with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. This was brought to the Administrator’s attention and the closet was locked during the visit. In Space #2 it was observed that there were three (3) topical medications present with incomplete medication authorization forms that did not include all the required information. These were removed during the walk through and placed in the office. Program records were monitored. It was observed that monthly fire drills, emergency drills (shelter-in-place/lockdown) and monthly outdoor inspections are being conducted documented as required. Three (3) veteran staff members’ files were monitored for current Criminal Background Checks and specialized training using the most recently updated Staff and Training Worksheet. They were found to be in compliance. Four (4) new staff members’ files were monitored. It was observed that one (1) new staff member hired on May 28, 2024 did not have documentation on file that they had provided results indicating they were free of active TB and/or TB test or screening either on or before the first day of work that was not older than 12 months and one (1) new staff member hired on April 15, 2024 did not have a signed and dated statement on file that they had received a job description and that they have reviewed personnel and operational policies. It was also observed that two (2) new staff members hired on May 28, 2024 and April 15, 2024 did not have applications for employment on file. Children’s files were not monitored. The last sanitation inspection was conducted April 04, 2024 with eight (8) demerits cited and an Approved classification issued. The last fire inspection was conducted and approved on June 03, 2024 but it was not submitted to the facility’s Child Care Consultant within one week of the inspection, as required. It was also observed that inspection was due to be conducted either on or before May 10, 2023 as the prior one had been conducted and approved on May 11, 2023. This violation is considered corrected as a copy of the most recent fire inspection was provided during today’s visit. The last annual compliance visit was completed August 15, 2023. There were six (6) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was conducted and approved on June 03, 2024 but it was not submitted to the facility’s Child Care Consultant within one week of the inspection, as required. It was also observed that inspection was due to be conducted either on or before May 10, 2023 as the prior one had been conducted and approved on May 11, 2023. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #1 it was observed that one (1) bottle of restroom cleaner with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. .2820(b) 1030 Application for employment and date of birth was not on file for all staff. Four (4) new staff members’ files were monitored. It was observed that two (2) new staff members hired on May 28, 2024 and April 15, 2024 did not have applications for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Four (4) new staff members’ files were monitored. It was observed that one (1) new staff member hired on May 28, 2024 did not have documentation on file that they had provided results indicating they were free of active TB and/or TB test or screening either on or before the first day of work that was not older than 12 months. .0701(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Four (4) new staff members’ files were monitored. It was observed that one (1) new staff member hired on April 15, 2024 did not have a signed and dated statement on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2 it was observed that there were three (3) topical medications present with incomplete medication authorization forms that did not include all the required information. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday July 03, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: - We discussed the importance of putting a system in place to review all required paperwork and forms for staff files to ensure they are completed in their entirety. We spoke specifically about the onboarding process and newly hired staff. -We discussed the importance of ensuring hazardous materials are stored appropriately and made inaccessible to children. We also discussed putting a system in place to check the doors of closets, cabinets and rooms that hold these materials and other items that are unsafe to children throughout the day to ensure they are locked. -It was discussed that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety and all required medication is onsite. -The administrator and I discussed how required program inspections, including both Fire and Sanitation inspections, are received by child care consultants. We discussed that it required that Fire inspection reports completed on the Division’s form is forwarded to me within seven (7) days after the inspection is conducted. I also mentioned it would be helpful if inspections conducted by Environmental Health are shared in the same timeframe. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 6/19/2024 Number Present: 17 Completed Date: 6/19/2024 Age: From 0 To 11 Total Minutes: 180 Time In: 11:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival at the facility, I entered the front outer door of the building and knocked twice on the inner door. After a few moments I was greeted by A. Withers, Preschool Teacher. I introduced myself and shared the purpose of today’s visit. As I was allowed entry I then inquired if Ms. L. Reese, the school’s Administrator, was available and I was informed by Ms. Withers that she is currently out on leave, but Ms. D. Squires the Assistant Director was onsite. I was shown to the Preschool classroom where I was greeted by Ms. Squires, who was in ratio. Ms. Squires explained that she was currently the Administrator onsite, as Ms. Reese was currently out on leave for the next week. Ms. Squires then escorted me to the office where we discussed today’s visit more in depth. Prior to today’s visit the facility’s eighteen-month compliance history was 85%. The Child Care Center Item Number Listing dated March 2024 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. A walk through of the facility was conducted. There were four (4) classrooms in use today with a total of seventeen (17) children in attendance. These classrooms were monitored, as well as two bathrooms, the kitchen and areas adjacent to the classrooms. Children were observed participating in free play activities, napping, transitional activities and personal care routines. In Space #1 it was observed that one (1) bottle of restroom cleaner with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. This was brought to the Administrator’s attention and the closet was locked during the visit. In Space #2 it was observed that there were three (3) topical medications present with incomplete medication authorization forms that did not include all the required information. These were removed during the walk through and placed in the office. Program records were monitored. It was observed that monthly fire drills, emergency drills (shelter-in-place/lockdown) and monthly outdoor inspections are being conducted documented as required. Three (3) veteran staff members’ files were monitored for current Criminal Background Checks and specialized training using the most recently updated Staff and Training Worksheet. They were found to be in compliance. Four (4) new staff members’ files were monitored. It was observed that one (1) new staff member hired on May 28, 2024 did not have documentation on file that they had provided results indicating they were free of active TB and/or TB test or screening either on or before the first day of work that was not older than 12 months and one (1) new staff member hired on April 15, 2024 did not have a signed and dated statement on file that they had received a job description and that they have reviewed personnel and operational policies. It was also observed that two (2) new staff members hired on May 28, 2024 and April 15, 2024 did not have applications for employment on file. Children’s files were not monitored. The last sanitation inspection was conducted April 04, 2024 with eight (8) demerits cited and an Approved classification issued. The last fire inspection was conducted and approved on June 03, 2024 but it was not submitted to the facility’s Child Care Consultant within one week of the inspection, as required. It was also observed that inspection was due to be conducted either on or before May 10, 2023 as the prior one had been conducted and approved on May 11, 2023. This violation is considered corrected as a copy of the most recent fire inspection was provided during today’s visit. The last annual compliance visit was completed August 15, 2023. There were six (6) violations cited today. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was conducted and approved on June 03, 2024 but it was not submitted to the facility’s Child Care Consultant within one week of the inspection, as required. It was also observed that inspection was due to be conducted either on or before May 10, 2023 as the prior one had been conducted and approved on May 11, 2023. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #1 it was observed that one (1) bottle of restroom cleaner with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. .2820(b) 1030 Application for employment and date of birth was not on file for all staff. Four (4) new staff members’ files were monitored. It was observed that two (2) new staff members hired on May 28, 2024 and April 15, 2024 did not have applications for employment on file. .0302(d)(1)(A) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Four (4) new staff members’ files were monitored. It was observed that one (1) new staff member hired on May 28, 2024 did not have documentation on file that they had provided results indicating they were free of active TB and/or TB test or screening either on or before the first day of work that was not older than 12 months. .0701(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Four (4) new staff members’ files were monitored. It was observed that one (1) new staff member hired on April 15, 2024 did not have a signed and dated statement on file that they had received a job description and that they have reviewed personnel and operational policies. 10A NCAC 09 .0514(g) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space #2 it was observed that there were three (3) topical medications present with incomplete medication authorization forms that did not include all the required information. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday July 03, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: - We discussed the importance of putting a system in place to review all required paperwork and forms for staff files to ensure they are completed in their entirety. We spoke specifically about the onboarding process and newly hired staff. -We discussed the importance of ensuring hazardous materials are stored appropriately and made inaccessible to children. We also discussed putting a system in place to check the doors of closets, cabinets and rooms that hold these materials and other items that are unsafe to children throughout the day to ensure they are locked. -It was discussed that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety and all required medication is onsite. -The administrator and I discussed how required program inspections, including both Fire and Sanitation inspections, are received by child care consultants. We discussed that it required that Fire inspection reports completed on the Division’s form is forwarded to me within seven (7) days after the inspection is conducted. I also mentioned it would be helpful if inspections conducted by Environmental Health are shared in the same timeframe. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 17 Completed Date: 5/8/2024 Age: From 0 To 10 Total Minutes: 120 Time In: 02:30 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. P. Caldwell, acting administrator greeted me at the front door. I introduced myself and shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 86%. The Child Care Center Item Number Listing dated March 2024 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, I asked Ms. Caldwell if I could place my both my work and personal items in the office while a walk through of the facility was conducted. Ms. Caldwell informed that the office was locked but she could move her computer and personal items from the desk located in the lobby to give me that space. I told Ms. Caldwell that was not necessary and I would find a space in one of the empty classrooms near a wall outlet to set up my work station. I then proceeded to Space #1 and found an area near the back left corner of the classroom that I could utilize during the visit. Ms. Caldwell then told me that she had to head outside to receive School-Age children for afternoon arrival. A walk through of the facility was conducted. There were eight classrooms, three bathrooms, the kitchen and areas adjacent to the classrooms monitored for compliance. During the walk through it was observed that there was an unused electrical outlet on a power strip located near the copy machine in the lobby not covered with safety plug. This was brought to Ms. Caldwell’s attention, as it is accessible to children and poses a safety hazard. She covered it with a safety plug during the visit. It was also observed during the walk through that the facility’s previously issued three star rated license was posted and the provisional license issued on April 24, 2024 was not posted, although it had been received by the facility on April 29. 2024. Children were observed participating in the afternoon snack routines, independent play, transitional activities and personal care routines. There were two new staff members observed in Space #6 (L. Stout) and Space #8 (L. Davis). Upon completion of the walk through I asked Ms. Caldwell for their files and was reminded that the office was locked, so she did not have access to them. She informed me that the Assistant Director, Ms. Dot, would be in tomorrow and she would be able to access the office at that time. The center was issued a Provisional License on April 24, 2024. On April 29, 2024 the facility completed the training outlined in Stipulation #2 and the required supporting documentation was received via email on May 1, 2024. Ms. Reese has until Monday, May 13, 2024 to complete the requirements for Stipulation #3 by developing and submitting a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision of children. Once received this document will be reviewed and feedback will be provided. Upon approval of the written plan Ms. Reese shall develop a written plan for observation and evaluation of each staff member’s performance within the week to complete Stipulation #4. The last sanitation inspection was conducted April 04, 2024 with eight (8) demerits cited and an Approved classification issued. The last fire inspection conducted was May 11, 2023. The last annual compliance visit was completed August 15, 2023. There were three (3) violations cited today. Violation Number Comment Rule 102 The license was not posted in a prominent place at all times. It was observed during the walk through that the facility’s previously issued three star rated license was posted and the provisional license issued on April 24, 2024 was not posted, although it had been received by the facility on April 29. 2024. G.S. 110-99(a1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the walk through it was observed that there was an unused electrical outlet on a power strip located near the copy machine in the lobby not covered with safety plug. 10A NCAC 09 .0604(c) 1739 All records required were not available for review by a representative of the Division. Two new staff members were observed in Space #6 (L. Stout) and Space #8 (L. Davis). Upon requesting their files for review I was reminded that the front office was locked and the acting administrator, P. Caldwell, did not have access to them. .2318(1-8) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday May 22, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -All unused electrical outlets that are accessible to children need to be covered with safety plugs when not in use. - All required program documentation should always be current, visible and posted as required. This includes but is not limited to the facility’s current license, safe arrival/departure policy, non-smoking policy, First Aid poster, Summary of Law, Menus and Emergency Medical Care Plan. - The center shall have a system in place to ensure that all relevant files are accessible and available for review by the Division at all times. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-99 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 17 Completed Date: 5/8/2024 Age: From 0 To 10 Total Minutes: 120 Time In: 02:30 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during an Administrative Action Follow-Up Visit. Upon arrival to the facility, Ms. P. Caldwell, acting administrator greeted me at the front door. I introduced myself and shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 86%. The Child Care Center Item Number Listing dated March 2024 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. Upon entry into the facility, I asked Ms. Caldwell if I could place my both my work and personal items in the office while a walk through of the facility was conducted. Ms. Caldwell informed that the office was locked but she could move her computer and personal items from the desk located in the lobby to give me that space. I told Ms. Caldwell that was not necessary and I would find a space in one of the empty classrooms near a wall outlet to set up my work station. I then proceeded to Space #1 and found an area near the back left corner of the classroom that I could utilize during the visit. Ms. Caldwell then told me that she had to head outside to receive School-Age children for afternoon arrival. A walk through of the facility was conducted. There were eight classrooms, three bathrooms, the kitchen and areas adjacent to the classrooms monitored for compliance. During the walk through it was observed that there was an unused electrical outlet on a power strip located near the copy machine in the lobby not covered with safety plug. This was brought to Ms. Caldwell’s attention, as it is accessible to children and poses a safety hazard. She covered it with a safety plug during the visit. It was also observed during the walk through that the facility’s previously issued three star rated license was posted and the provisional license issued on April 24, 2024 was not posted, although it had been received by the facility on April 29. 2024. Children were observed participating in the afternoon snack routines, independent play, transitional activities and personal care routines. There were two new staff members observed in Space #6 (L. Stout) and Space #8 (L. Davis). Upon completion of the walk through I asked Ms. Caldwell for their files and was reminded that the office was locked, so she did not have access to them. She informed me that the Assistant Director, Ms. Dot, would be in tomorrow and she would be able to access the office at that time. The center was issued a Provisional License on April 24, 2024. On April 29, 2024 the facility completed the training outlined in Stipulation #2 and the required supporting documentation was received via email on May 1, 2024. Ms. Reese has until Monday, May 13, 2024 to complete the requirements for Stipulation #3 by developing and submitting a written plan that describes, in detail, the steps the facility will take to ensure adequate supervision of children. Once received this document will be reviewed and feedback will be provided. Upon approval of the written plan Ms. Reese shall develop a written plan for observation and evaluation of each staff member’s performance within the week to complete Stipulation #4. The last sanitation inspection was conducted April 04, 2024 with eight (8) demerits cited and an Approved classification issued. The last fire inspection conducted was May 11, 2023. The last annual compliance visit was completed August 15, 2023. There were three (3) violations cited today. Violation Number Comment Rule 102 The license was not posted in a prominent place at all times. It was observed during the walk through that the facility’s previously issued three star rated license was posted and the provisional license issued on April 24, 2024 was not posted, although it had been received by the facility on April 29. 2024. G.S. 110-99(a1) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the walk through it was observed that there was an unused electrical outlet on a power strip located near the copy machine in the lobby not covered with safety plug. 10A NCAC 09 .0604(c) 1739 All records required were not available for review by a representative of the Division. Two new staff members were observed in Space #6 (L. Stout) and Space #8 (L. Davis). Upon requesting their files for review I was reminded that the front office was locked and the acting administrator, P. Caldwell, did not have access to them. .2318(1-8) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday May 22, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -All unused electrical outlets that are accessible to children need to be covered with safety plugs when not in use. - All required program documentation should always be current, visible and posted as required. This includes but is not limited to the facility’s current license, safe arrival/departure policy, non-smoking policy, First Aid poster, Summary of Law, Menus and Emergency Medical Care Plan. - The center shall have a system in place to ensure that all relevant files are accessible and available for review by the Division at all times. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 3/15/2024 Number Present: 11 Completed Date: 3/15/2024 Age: From 0 To 2 Total Minutes: 180 Time In: 01:00 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued April 01, 2020 and an eighteen month compliance history of 84% prior to today’s visit. The license and NC child care law summary were posted. The following was monitored using the August 2023 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon my arrival at the facility, I was greeted at the entrance by Ms. Lauren Reese, Director, where I shared the purpose of today’s visit. I explained to Ms. Reese that initially I would need to meet with her concerning a complaint received on March 14, 2024 and then immediately following I would conduct the Routine Unannounced visit. I then asked Ms. Reese if she had any questions pertaining to today’s visits and she stated that she did not. I then proceeded with the Complaint visit and moved forward with the Routine Unannounced visit just as we had discussed. A walk through of the facility was conducted there were seven (7) classrooms, the kitchen, two (2) bathrooms and spaces adjacent to the licensed spaces were monitored. There were eleven (11) children on site. Children were observed engaging in a variety of activities including free play, naptime, personal care routines and transitional activities. In Space #1 one (1) container of disinfectant wipes and one (1) bottle of restroom cleaner each with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. This was brought to the Administrator’s attention and the closet was locked during the visit. In Space #3 two (2) unused electrical outlets were observed not covered when not in use and in Space #6 one (1) unused electrical outlet was observed not covered when not in use. I shared that all unused electrical outlets that are accessible to children need to be covered with safety plugs when not in use. Ms. Reese stated that she understood this, and safety plugs were placed in the unused electrical outlets during the visit. In Space #4 two (2) cots used for napping were observed stored underneath the two (2) cribs used for emergency evacuations. I reminded both Ms. Reese and the teacher present that this creates an unsafe environment, as emergency evacuations can be hindered or delayed due to the storage of items in the path of travel for the crib. The cots were moved and placed in another area easily accessible by teachers during the visit. During the visit caregivers were observed supervising and engaging in activities with the children. I observed arrival and departure times documented and maintained as required. Program records were monitored. It was observed that both fire and emergency drills were current and being conducted as required. The monthly outdoor inspections were monitored and found to be in compliance. Emergency medication was monitored and found to be in compliance. The facility does not provide transportation but a vehicle was observed onsite for emergency use. The last Sanitation inspection was conducted on August 28, 2023 with eight (8) demerits cited and receiving a Superior. The last Fire Inspection was conducted and approved on May 11, 2023. Adequate supervision and capacity were observed in compliance today. There were three (3) violations cited today. All were corrected during the visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. In Space #4 two (2) cots used for napping were observed stored underneath the two (2) cribs used for emergency evacuations. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #3 two (2) unused electrical outlets were observed not covered when not in use and in Space #6 one (1) unused electrical outlet was observed not covered when not in use. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #1 one (1) container of disinfectant wipes and one (1) bottle of restroom cleaner each with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. .2820(b) Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all potentially hazardous items labeled "keep out of reach of children" and accompanied with any other warnings are required to be kept in locked storage. -Both the administrator and staff were reminded that all unused electrical outlets that are accessible to children need to be covered with safety plugs when not in use. -I reminded both the administrator and teacher present that nothing is to be stored in or underneath the cribs used for emergency evacuations, this creates an unsafe environment, as emergency evacuations can be hindered or delayed due to the storage of items. -Ms. Reese and I discussed contacting parents of children who have transferred to other centers to pick up personal belongings including clothing, pictures, diapers and pull-ups. -I reminded Ms. Reese that classrooms that are currently not in use should still be monitored and checked regularly for any potential hazards or safety concerns. -I reiterated the requirement of maintaining staff/child ratio at all times and ensuring that children are adequately supervised at all times. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 3/15/2024 Number Present: 11 Completed Date: 3/15/2024 Age: From 0 To 2 Total Minutes: 180 Time In: 01:00 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued April 01, 2020 and an eighteen month compliance history of 84% prior to today’s visit. The license and NC child care law summary were posted. The following was monitored using the August 2023 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon my arrival at the facility, I was greeted at the entrance by Ms. Lauren Reese, Director, where I shared the purpose of today’s visit. I explained to Ms. Reese that initially I would need to meet with her concerning a complaint received on March 14, 2024 and then immediately following I would conduct the Routine Unannounced visit. I then asked Ms. Reese if she had any questions pertaining to today’s visits and she stated that she did not. I then proceeded with the Complaint visit and moved forward with the Routine Unannounced visit just as we had discussed. A walk through of the facility was conducted there were seven (7) classrooms, the kitchen, two (2) bathrooms and spaces adjacent to the licensed spaces were monitored. There were eleven (11) children on site. Children were observed engaging in a variety of activities including free play, naptime, personal care routines and transitional activities. In Space #1 one (1) container of disinfectant wipes and one (1) bottle of restroom cleaner each with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. This was brought to the Administrator’s attention and the closet was locked during the visit. In Space #3 two (2) unused electrical outlets were observed not covered when not in use and in Space #6 one (1) unused electrical outlet was observed not covered when not in use. I shared that all unused electrical outlets that are accessible to children need to be covered with safety plugs when not in use. Ms. Reese stated that she understood this, and safety plugs were placed in the unused electrical outlets during the visit. In Space #4 two (2) cots used for napping were observed stored underneath the two (2) cribs used for emergency evacuations. I reminded both Ms. Reese and the teacher present that this creates an unsafe environment, as emergency evacuations can be hindered or delayed due to the storage of items in the path of travel for the crib. The cots were moved and placed in another area easily accessible by teachers during the visit. During the visit caregivers were observed supervising and engaging in activities with the children. I observed arrival and departure times documented and maintained as required. Program records were monitored. It was observed that both fire and emergency drills were current and being conducted as required. The monthly outdoor inspections were monitored and found to be in compliance. Emergency medication was monitored and found to be in compliance. The facility does not provide transportation but a vehicle was observed onsite for emergency use. The last Sanitation inspection was conducted on August 28, 2023 with eight (8) demerits cited and receiving a Superior. The last Fire Inspection was conducted and approved on May 11, 2023. Adequate supervision and capacity were observed in compliance today. There were three (3) violations cited today. All were corrected during the visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. In Space #4 two (2) cots used for napping were observed stored underneath the two (2) cribs used for emergency evacuations. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space #3 two (2) unused electrical outlets were observed not covered when not in use and in Space #6 one (1) unused electrical outlet was observed not covered when not in use. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #1 one (1) container of disinfectant wipes and one (1) bottle of restroom cleaner each with the warning Keep out of the reach of children and accompanied by other warnings were observed stored in an unlocked closet on a shelf less than five (5) feet from the floor. .2820(b) Technical Assistance Provided and General Discussion: -Both the administrator and staff were reminded that all potentially hazardous items labeled "keep out of reach of children" and accompanied with any other warnings are required to be kept in locked storage. -Both the administrator and staff were reminded that all unused electrical outlets that are accessible to children need to be covered with safety plugs when not in use. -I reminded both the administrator and teacher present that nothing is to be stored in or underneath the cribs used for emergency evacuations, this creates an unsafe environment, as emergency evacuations can be hindered or delayed due to the storage of items. -Ms. Reese and I discussed contacting parents of children who have transferred to other centers to pick up personal belongings including clothing, pictures, diapers and pull-ups. -I reminded Ms. Reese that classrooms that are currently not in use should still be monitored and checked regularly for any potential hazards or safety concerns. -I reiterated the requirement of maintaining staff/child ratio at all times and ensuring that children are adequately supervised at all times. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: 0224-220L Visit Date: 2/26/2024 Number Present: 22 Completed Date: 2/26/2024 Age: From 0 To 11 Total Minutes: 180 Time In: 02:00 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced On February 20, 2024, the Division of Child Development and Early Education (DCDEE) received a complaint allegation regarding the following: There is a concern that an employee was arrested in February 2024 for driving while under the influence. The purpose of today’s visit was to discuss the allegation with administration and to monitor compliance of supervision requirements previously cited during a Complaint visit conducted on February 12, 2024. The 18-month compliance history was 83% prior to today’s visit. Upon arrival I was greeted at the entrance by Ms. L. Reese, administrator. I shared the purpose of today’s visit and asked if I could speak with her in private. Ms. Reese stated that would be fine but she would need to leave shortly, as she typically works a shorter schedule on Monday and an administrator from another Kindercare site typically comes in for the afternoon and closing. We then proceeded to her office where we could discuss the reason for the visit in more detail. The allegation was read aloud to Ms. Reese and I asked if she had any knowledge of a situation that had occurred regarding the allegation. Ms. Reese stated that she had no prior knowledge about the incident or any similar incidents. She did share that she was aware that one of her staff members had recently missed work on 02/15/24 and 02/16/24. The staff member stated that it was due to being involved in a car accident. According to Ms. Reese, the staff member shared that she had fallen asleep while driving but there were no additional details provided. Ms. Reese then provided me with the name of that staff member. At this point I told Ms. Reese I would like to speak with that staff member once we completed a walk through of the facility. Ms. Reese shared that would fine and she wanted to touch base with her District Leader to ensure that she was following the company’s policy in regard to this allegation. Ms. Reese then placed a brief call to her District Leader who stated there were no additional steps she would need to take at this time. A walk through of the licensed childcare space was conducted and it was observed that only two classrooms were currently in use today and there were fourteen (14) children present; six (6) infants under twelve months and eight (8) toddlers, seven (7) were one year of age and one (1) child was two years of age. There were currently no School Age children onsite but they were expected to begin arriving within the next hour. I then reminded Ms. Reese that I would need to speak with the staff member listed in the complaint allegation and she stated that I could use her office, as she had to leave but would be available by phone if needed. She then left the facility for the day. Shortly thereafter Ms. R. Seegars, an administrator from the Stafford Rd. site, arrived to oversee administrative duties for the afternoon. School-aged children were observed arriving during the walk-through of the facility. They were met in the parking lot by the administrator and escorted into the building. The administrator was observed using a face to name recognition sheet to check children upon arrival then transitioning them into their classroom. Adequate supervision was observed maintained. I then interviewed the additional staff member. The complaint allegation was shared and I then asked if they were aware of a related incident. The staff member stated yes, they had recently been involved in a car accident on February 15, 2024 in South Carolina after falling asleep while driving due to a medical condition. The staff member then stated that they had been arrested because they had been drinking prior to the accident but the cause of the accident was due to a medical condition and not alcohol related. I then asked if they had shared this information with the administrator and the staff member stated that they had only shared minimal information about the accident due to wanting to keep their business private. I asked the staff member if they had shared information about the arrest and they stated that they had not. I then shared with the staff member that it is required that any child care provider who incurs pending charges, indictments, or convictions since their last qualification letter was issued by the Division, has to notify the operator of these charges within five business days or before they return to work. The staff member stated they were unaware of this requirement. Based on two (2) staff interviews there is evidence that an employee was arrested in February 2024 for driving while under the influence and this information was not shared with the operator. This is a violation of childcare requirements related to criminal background check. Therefore, this allegation was SUBSTANTIATED. There was one (1) violation cited today. A phone conference was held with Ms. Reese at the conclusion of today's visit and this information was discussed. The completed visit summary was emailed to Ms. Reese for review and signature, as she was not onsite. Violation Number Comment Rule 1802 The child care provider and/or household member who incurred pending charges, indictments, or convictions since their last qualification letter was issued by the Division, did not notify the operator of these charges within five business days or before returning to work. The operator did not notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the child care provider or household member. Based on two (2) staff interviews there is evidence that an employee was arrested in February 2024 for driving while under the influence and this information was not shared with the operator. G.S. 110-90.2 & .2703(m) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Monday March 11, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Ms. Reese and I discussed the importance of ensuring that all staff members have been trained on and understand the necessity of adhering to all requirements pertaining to the Criminal Background Check process. -I reminded Ms. Reese that it is mandatory to include the criminal history reporting requirement in all new employee orientation information. - Ms. Reese and I discussed that if a staff member incurs pending charges, indictments, or convictions since their last qualification letter was issued by the Division, they must notify the operator of these charges within five business days or before returning to work and the operator must notify the Division of these pending charges, indictments, or convictions within one business day of being notified by the staff member. -Ms. Reese and I discussed that although one violation was cited today there could be additional actions that follow due to other recent visits pertaining to inadequate supervision and staffing. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: 0224-002L Visit Date: 2/12/2024 Number Present: 29 Completed Date: 2/12/2024 Age: From 0 To 12 Total Minutes: 180 Time In: 02:00 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of supervision requirements previously cited during a Complaint visit conducted on February 01, 2024. The facility’s annual last annual compliance visit was conducted on August 15, 2023. The center had a compliance history of 78% prior to today’s visit. Upon arrival I was greeted at the front entrance by Ms. S. Louw, Afterschool Teacher. I asked if Ms. Reese was available and Ms. Louw showed me to the Afterschool room where Ms. Q. Hickson, School Chef, was present. I was greeted by Ms. Hickson and inquired if Ms. L. Reese, Program Administrator, was available. I was informed that Ms. Reese was out for the day. I then asked who the Administrator was onsite. Ms. Hickson shared that there had been an administrator present earlier in the day, Ms. P. Caldwell from the Farm Pond location, but she had left around 9:45am and she was not sure who the afternoon Administrator would be. I then asked Ms. Hickson if she could speak with me outside the School Age room, as there was a parent and two other individuals meeting. We proceeded to the lobby area near the front office where I explained the purpose of today’s visit and asked where I could place my personal items. Ms. Hickson told me that I could place my personal items at the desk located in the lobby. I asked Ms. Hickson who had been overseeing the administrative duties for the day and she stated that she had been helping out as needed. She then asked if I would like her to reach out to other administrators and the facility’s Regional Manager to see who would be onsite for the afternoon. I told her I would appreciate that. I then conducted a walk-through of the facility. There were eight classrooms monitored and two were in use, each was found to be in compliance. There were five (5) infants present under one year of age with two teachers. Infants were observed napping, engaging in personal care routines and free play activities. There were nine (9) toddlers present with two teachers. Toddlers were observed waking up from nap, engaging in personal care routines and being seated at the table to prepare for afternoon snack. Both attendance and transitions were reviewed using the facility's Child Supervision Record (CSR) in each classroom and found to be completed consistently and reflecting the current number of children present. At the end of the walk through I was met in the front lobby by Ms. R. Seegars, Program Administrator from the Stafford Rd. school. Ms. Seegars shared that she had just arrived and would be the administrator onsite for the afternoon. As we were talking an unaccompanied School Age child was observed arriving to the facility, entering the facility and heading into Space #6, the Afterschool classroom. I asked Ms. Seegars if she knew who this child was, where he came from, how the child had gotten to the facility and if the child was alone, as there was no adult present. Ms. Seegars stated the child’s name and shared that she knew him because he had two siblings that attended her program. She then asked the Afterschool teacher these questions about the child and it was shared that he is a van rider. Ms. Seegars then asked for an Afterschool transportation schedule and it was shared that there wasn’t one available but Afterschoolers arrive at the facility between 3pm and 5pm typically every twenty minutes but this could vary. Fourteen (14) additional After schoolers were observed arriving to the facility and Ms. Seegars was observed meeting them in the parking lot as they were being dropped off. There was one (1) violation observed during today's visit. Violation Number Comment Rule 1424 School-aged children were not adequately supervised. An unaccompanied School Age child was observed arriving to the facility, entering the facility and heading into Space #6, the Afterschool classroom. .2506(d)(1-3) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Monday February 26, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -I reminded staff that it is required that all children in care should be adequately supervised at all times and according to 10A NCAC 09 .1801 section SUPERVISION IN CHILD CARE CENTERS (a) this means: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. As well as (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. This is also referenced in 10A NCAC 09 .2506 GENERAL SAFETY REQUIREMENTS (d) All children shall be adequately supervised. Adequate supervision means staff shall be with the group of children and able to hear or see each child in his or her care, except: (1) Children who are developmentally able may be permitted to go to the restroom independently, provided that: (A) staff members' proximity to children assures immediate intervention to safeguard a child from harm; (B) individuals who are not staff members may not enter the restroom area while in use by any child; and (C) children up to nine years of age are supervised by staff members who are able to hear the child. Children nine years of age and older are not required to be directly supervised, however, staff members shall know the whereabouts of children who have left their group to use the restroom; (2) Adequate supervision for children nine years of age and older means that staff are with the group of children and able to hear or see each child in his or her care. A staff member shall accompany any children who leave the group to go indoors or outdoors; and (3) When emergencies necessitate that direct supervision is impossible for brief periods of time. -I also reiterated that it is imperative that staff members are aware of the number of children in their care at all times and giving an approximate number is not sufficient. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2506 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055503 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: 0224-002L Visit Date: 2/12/2024 Number Present: 29 Completed Date: 2/12/2024 Age: From 0 To 12 Total Minutes: 180 Time In: 02:00 PM Time Out: 05:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of supervision requirements previously cited during a Complaint visit conducted on February 01, 2024. The facility’s annual last annual compliance visit was conducted on August 15, 2023. The center had a compliance history of 78% prior to today’s visit. Upon arrival I was greeted at the front entrance by Ms. S. Louw, Afterschool Teacher. I asked if Ms. Reese was available and Ms. Louw showed me to the Afterschool room where Ms. Q. Hickson, School Chef, was present. I was greeted by Ms. Hickson and inquired if Ms. L. Reese, Program Administrator, was available. I was informed that Ms. Reese was out for the day. I then asked who the Administrator was onsite. Ms. Hickson shared that there had been an administrator present earlier in the day, Ms. P. Caldwell from the Farm Pond location, but she had left around 9:45am and she was not sure who the afternoon Administrator would be. I then asked Ms. Hickson if she could speak with me outside the School Age room, as there was a parent and two other individuals meeting. We proceeded to the lobby area near the front office where I explained the purpose of today’s visit and asked where I could place my personal items. Ms. Hickson told me that I could place my personal items at the desk located in the lobby. I asked Ms. Hickson who had been overseeing the administrative duties for the day and she stated that she had been helping out as needed. She then asked if I would like her to reach out to other administrators and the facility’s Regional Manager to see who would be onsite for the afternoon. I told her I would appreciate that. I then conducted a walk-through of the facility. There were eight classrooms monitored and two were in use, each was found to be in compliance. There were five (5) infants present under one year of age with two teachers. Infants were observed napping, engaging in personal care routines and free play activities. There were nine (9) toddlers present with two teachers. Toddlers were observed waking up from nap, engaging in personal care routines and being seated at the table to prepare for afternoon snack. Both attendance and transitions were reviewed using the facility's Child Supervision Record (CSR) in each classroom and found to be completed consistently and reflecting the current number of children present. At the end of the walk through I was met in the front lobby by Ms. R. Seegars, Program Administrator from the Stafford Rd. school. Ms. Seegars shared that she had just arrived and would be the administrator onsite for the afternoon. As we were talking an unaccompanied School Age child was observed arriving to the facility, entering the facility and heading into Space #6, the Afterschool classroom. I asked Ms. Seegars if she knew who this child was, where he came from, how the child had gotten to the facility and if the child was alone, as there was no adult present. Ms. Seegars stated the child’s name and shared that she knew him because he had two siblings that attended her program. She then asked the Afterschool teacher these questions about the child and it was shared that he is a van rider. Ms. Seegars then asked for an Afterschool transportation schedule and it was shared that there wasn’t one available but Afterschoolers arrive at the facility between 3pm and 5pm typically every twenty minutes but this could vary. Fourteen (14) additional After schoolers were observed arriving to the facility and Ms. Seegars was observed meeting them in the parking lot as they were being dropped off. There was one (1) violation observed during today's visit. Violation Number Comment Rule 1424 School-aged children were not adequately supervised. An unaccompanied School Age child was observed arriving to the facility, entering the facility and heading into Space #6, the Afterschool classroom. .2506(d)(1-3) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Monday February 26, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -I reminded staff that it is required that all children in care should be adequately supervised at all times and according to 10A NCAC 09 .1801 section SUPERVISION IN CHILD CARE CENTERS (a) this means: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. As well as (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. This is also referenced in 10A NCAC 09 .2506 GENERAL SAFETY REQUIREMENTS (d) All children shall be adequately supervised. Adequate supervision means staff shall be with the group of children and able to hear or see each child in his or her care, except: (1) Children who are developmentally able may be permitted to go to the restroom independently, provided that: (A) staff members' proximity to children assures immediate intervention to safeguard a child from harm; (B) individuals who are not staff members may not enter the restroom area while in use by any child; and (C) children up to nine years of age are supervised by staff members who are able to hear the child. Children nine years of age and older are not required to be directly supervised, however, staff members shall know the whereabouts of children who have left their group to use the restroom; (2) Adequate supervision for children nine years of age and older means that staff are with the group of children and able to hear or see each child in his or her care. A staff member shall accompany any children who leave the group to go indoors or outdoors; and (3) When emergencies necessitate that direct supervision is impossible for brief periods of time. -I also reiterated that it is imperative that staff members are aware of the number of children in their care at all times and giving an approximate number is not sufficient. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times