Kindercare Learning Centers LLC

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 4/20/2026 Number Present: 42 Completed Date: 4/20/2026 Age: From 0 To 5 Total Minutes: 165 Time In: 10:45 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The compliance history prior to today’s visit was 85 %. The last Annual Compliance Visit was conducted November 17, 2025. Upon arrival, I rang the doorbell two times and then called the center. Tsynasia Mapp, Assistant answered the phone and Ashley Joyce, Director, opened the door to greet me. I stated the reason for the visit. Ms. Joyce accompanied me on the walk through of all the indoor areas. I observed children engaged in tummy time, personal care routines, sleep, nap time , lunch, free play, activity centers, transitions and teacher directed activities. Ms. Joyce and I discussed the timeline and Pathway for the facility. See Technical Asssitance for more information. There have been two (2) new staff hired since the annual compliance visit. I reviewed the new employee files and found no violations. Staff and training worksheets were used and reviewed from the annual compliance visit for veteran staff. The worksheets had staff with ITS-SIDS certifications expired. I verified that all staff working in the infant rooms are current with ITS-SIDS. The following items were monitored today: License Posted/Permit Restrictions: The license was posted, and restrictions were in compliance. Supervision: Each group of children was adequately supervised during the visit. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. CBC Qualification: Staff were current with Criminal Background Check (CBC) qualification. ABCMS roster requirements were in compliance ITS-SIDS: Staff requiring ITS-SIDS certification were current and in compliance. Safe sleep policy and sleep charts: I observed the safe sleep policy and monitored safe sleep checks and found in compliance. Emergency Medical Care Plan: The Emergency Care Plan was posted and current. Administration of Medication: Diaper creams were monitored and found in compliance. There are currently six (6) children enrolled requiring emergency medications. Two violations were cited. See violations section for details. Storage of Hazardous Substances: All hazardous materials were stored properly. Storage of Medication: All medication was observed stored in compliance. General Safety: I monitored the center for general safety and found the center in compliance. Discipline: There were no discipline concerns; appropriate discipline was provided. Nurturing tones were heard when staff spoke with children. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: Program records were reviewed and found in compliance. The playground inspections and the incident log were in compliance. The EPR is dated July 9, 2025, and the ready-to-go file was monitored and found in compliance. The last sanitation inspection was January 15, 2026, with a superior rating. The last fire inspection was November 21, 2025. The emergency drill log was monitored and found in compliance. The following violations were cited today: Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 7, a child requiring emergency medication had a FARE plan on file dated March 3, 2025 which expired March 3, 2026. .0803(2)(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 7, a child requiring Benadryl had a permission to administer form on file which expired 4/14/2026. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance DCDEE Website I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. Emergency Medications and Permission to Administer Form We discussed keeping a spreadsheet in each room to monitor expiration dates closely. I encourage you to have your teachers and Assistant Director to check the spreadsheet and medications monthly I addition to your routine monitoring. Staff and Training Worksheets We discussed always keeping your staff and training worksheets current for review. You are currently working on your worksheets. I observed the worksheets posted in your office for easy reference. Pathway to the Stars We discussed the timeline and pathway for your license. The Division has a timeline of transitioning to current Pathway to the Stars by September 30, 2026, in order to process your rated license. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. Your center has submitted your application to and the application has been recognized by NAEYC and is valid through March 29, 2027. The assessment date has not been determined. You will keep me up to date regarding the timeframe for your assessment date and approval. If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file in the event you would need to apply for a star rated license using Pathway 1 or 2.. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC Rated License Project Resources We discussed that you could train and equip your teachers using the resources for Get Ready for the 3’s / QRIS regardless of choosing Pathway 1 to reveiec on-going training hours. Have your staff print the certificates to count toward ongoing training hours. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: 0126-188L Visit Date: 1/27/2026 Number Present: 32 Completed Date: 1/27/2026 Age: From 0 To 5 Total Minutes: 160 Time In: 11:00 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on November 17, 2025.The compliance history prior to today’s visit is 85%. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Upon arrival, I was greeted by Ashley Joyce, Director. I stated the purpose of the visit and met with Ms. Joyce to discuss the allegations and items to be monitored. An incident report and email were received from the provider January 20, 2026, regarding an incident resulting in injury to a child January 12, 2026. The email stated “a child had nursemaids' elbow, while in our care. The teacher did not properly lift the child by using two hands under the elbow.” Additional information was provided by the facility January 21, 2026, stating “The incident occurred at approximately 11:10 AM during large group time in the classroom. While assisting the child with redirection, the teacher attempted to make the redirection into a fun jumping activity. The teacher was holding the child by both hands when the child pulled away while they were jumping. As a result, the child’s elbow was dislocated.” The allegations are as follows: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. During today’s visit, I monitored all classrooms, interviewed one (1) administrator and two (2) teachers present the date and time of incident. I reviewed the incident report and monitored the incident log. I monitored the emergency care plan and found in compliance. Ms. Joyce assisted me during a walkthrough of the facility, I observed children engaged in, lunch, teacher directed literacy activities, and personal care routines. Supervision and staff child ratios were observed in compliance. Staff were interacting with children in a caring and nurturing manner. Findings: Based on interviews, observations, and records review the following was determined: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs is confirmed. Based on the staff interviews conducted today and the documentation received on January 20, 2026, on January 12, 2026, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher. Both teachers stated that the teacher attempted to have the child play a game by jumping and hopping over to the activity when the child pulled away resulting in a dislocated elbow. The parent was contacted immediately and picked up the child from the facility. An Incident Report was not completed and mailed to a NCDCDEE representative within seven (7) days is confirmed. The incident report dated January 12, 2026, was received in an email at 10:02 pm on January 20, 2026. The incident report was not submitted to the division within seven (7) calendar days to the Division. The parent of the child took the child to seek medical care a few days after the incident; however, the Incident Report did not have the date and signature of the parent stating that medical care was given after the incident. I monitored the incident log and observed the incident logged in and the documentation that the report was sent in after the seven (7) day requirement. The following violations cited today: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 8/9, on January 12, 2026, at 11:10 am, January 12, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher resulting in a dislocated elbow. G.S. 110-91(10) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An Incident Report dated January 12, 2026,stating a child sustained an injury resulting in medical treatment was emailed to the NCDCDEE child care consultant on January 20, 2026 at 10:02 pm. .0802(f) Compliance Statement Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A follow-up visit will be conducted within fourteen (14) days to verify compliance. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: Email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance We discussed the following General Statute: § 110-91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. I suggest that you have your staff take additional training regarding transitions, appropriate methods for redirection and understanding of ages and stages of development including the Healthy Social Behaviors Project offered through Child Care Resources. We discussed and I discussed with your staff to refrain from leading a young child by the hands when not responding to directions and to allow a child to self-regulate unassisted physically using calming techniques unless the child is in a harmful situation. HEALTHY SOCIAL BEHAVIORS PROJECT I recommend you connect with Contact Stephanie Dreyer, Child Care Resources Inc. 704-376-6697 x 120 | sdreyer@childcareresourcesinc.org in an email to discuss needed support for a challenging behavior in your classroom currently. HSB supports teachers to develop pro-social early childhood learning environments that help to prevent suspension and expulsion, as related to challenging behaviors. The Healthy Social Behaviors project is an initiative of the North Carolina Resource and Referral Council funded by the North Carolina Department of Child Development and Early Education (DCDEE). We discussed and where to review all rules related to SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES and 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). We discussed using and referring to the Incident Report Forms and the Incident Logs provided by the NCDCDEE to help recall the date and deadlines for record documentation and submission. We discussed that the Incident Reports should be kept in the child’s file . 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. Quality Every Day (QED) Quality Every Day (QED) helps directors and teachers improve each child’s experience in the classroom through supportive adult-child interactions and high-quality learning Serving as the director of a child care center means responding to competing needs and demands on your time as you manage the many responsibilities of running a quality program – maintaining compliance with licensing requirements, nurturing children, supporting families, and developing your staff. I connected you by email with LBush@childcareresourcesinc.org and recommend you become part of QED which can be found here: https://www.childcareresourcesinc.org/technical-assistance At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2203 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: 0126-188L Visit Date: 1/27/2026 Number Present: 32 Completed Date: 1/27/2026 Age: From 0 To 5 Total Minutes: 160 Time In: 11:00 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on November 17, 2025.The compliance history prior to today’s visit is 85%. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Upon arrival, I was greeted by Ashley Joyce, Director. I stated the purpose of the visit and met with Ms. Joyce to discuss the allegations and items to be monitored. An incident report and email were received from the provider January 20, 2026, regarding an incident resulting in injury to a child January 12, 2026. The email stated “a child had nursemaids' elbow, while in our care. The teacher did not properly lift the child by using two hands under the elbow.” Additional information was provided by the facility January 21, 2026, stating “The incident occurred at approximately 11:10 AM during large group time in the classroom. While assisting the child with redirection, the teacher attempted to make the redirection into a fun jumping activity. The teacher was holding the child by both hands when the child pulled away while they were jumping. As a result, the child’s elbow was dislocated.” The allegations are as follows: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. During today’s visit, I monitored all classrooms, interviewed one (1) administrator and two (2) teachers present the date and time of incident. I reviewed the incident report and monitored the incident log. I monitored the emergency care plan and found in compliance. Ms. Joyce assisted me during a walkthrough of the facility, I observed children engaged in, lunch, teacher directed literacy activities, and personal care routines. Supervision and staff child ratios were observed in compliance. Staff were interacting with children in a caring and nurturing manner. Findings: Based on interviews, observations, and records review the following was determined: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs is confirmed. Based on the staff interviews conducted today and the documentation received on January 20, 2026, on January 12, 2026, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher. Both teachers stated that the teacher attempted to have the child play a game by jumping and hopping over to the activity when the child pulled away resulting in a dislocated elbow. The parent was contacted immediately and picked up the child from the facility. An Incident Report was not completed and mailed to a NCDCDEE representative within seven (7) days is confirmed. The incident report dated January 12, 2026, was received in an email at 10:02 pm on January 20, 2026. The incident report was not submitted to the division within seven (7) calendar days to the Division. The parent of the child took the child to seek medical care a few days after the incident; however, the Incident Report did not have the date and signature of the parent stating that medical care was given after the incident. I monitored the incident log and observed the incident logged in and the documentation that the report was sent in after the seven (7) day requirement. The following violations cited today: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 8/9, on January 12, 2026, at 11:10 am, January 12, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher resulting in a dislocated elbow. G.S. 110-91(10) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An Incident Report dated January 12, 2026,stating a child sustained an injury resulting in medical treatment was emailed to the NCDCDEE child care consultant on January 20, 2026 at 10:02 pm. .0802(f) Compliance Statement Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A follow-up visit will be conducted within fourteen (14) days to verify compliance. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: Email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance We discussed the following General Statute: § 110-91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. I suggest that you have your staff take additional training regarding transitions, appropriate methods for redirection and understanding of ages and stages of development including the Healthy Social Behaviors Project offered through Child Care Resources. We discussed and I discussed with your staff to refrain from leading a young child by the hands when not responding to directions and to allow a child to self-regulate unassisted physically using calming techniques unless the child is in a harmful situation. HEALTHY SOCIAL BEHAVIORS PROJECT I recommend you connect with Contact Stephanie Dreyer, Child Care Resources Inc. 704-376-6697 x 120 | sdreyer@childcareresourcesinc.org in an email to discuss needed support for a challenging behavior in your classroom currently. HSB supports teachers to develop pro-social early childhood learning environments that help to prevent suspension and expulsion, as related to challenging behaviors. The Healthy Social Behaviors project is an initiative of the North Carolina Resource and Referral Council funded by the North Carolina Department of Child Development and Early Education (DCDEE). We discussed and where to review all rules related to SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES and 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). We discussed using and referring to the Incident Report Forms and the Incident Logs provided by the NCDCDEE to help recall the date and deadlines for record documentation and submission. We discussed that the Incident Reports should be kept in the child’s file . 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. Quality Every Day (QED) Quality Every Day (QED) helps directors and teachers improve each child’s experience in the classroom through supportive adult-child interactions and high-quality learning Serving as the director of a child care center means responding to competing needs and demands on your time as you manage the many responsibilities of running a quality program – maintaining compliance with licensing requirements, nurturing children, supporting families, and developing your staff. I connected you by email with LBush@childcareresourcesinc.org and recommend you become part of QED which can be found here: https://www.childcareresourcesinc.org/technical-assistance At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: 0126-188L Visit Date: 1/27/2026 Number Present: 32 Completed Date: 1/27/2026 Age: From 0 To 5 Total Minutes: 160 Time In: 11:00 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on November 17, 2025.The compliance history prior to today’s visit is 85%. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Upon arrival, I was greeted by Ashley Joyce, Director. I stated the purpose of the visit and met with Ms. Joyce to discuss the allegations and items to be monitored. An incident report and email were received from the provider January 20, 2026, regarding an incident resulting in injury to a child January 12, 2026. The email stated “a child had nursemaids' elbow, while in our care. The teacher did not properly lift the child by using two hands under the elbow.” Additional information was provided by the facility January 21, 2026, stating “The incident occurred at approximately 11:10 AM during large group time in the classroom. While assisting the child with redirection, the teacher attempted to make the redirection into a fun jumping activity. The teacher was holding the child by both hands when the child pulled away while they were jumping. As a result, the child’s elbow was dislocated.” The allegations are as follows: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. During today’s visit, I monitored all classrooms, interviewed one (1) administrator and two (2) teachers present the date and time of incident. I reviewed the incident report and monitored the incident log. I monitored the emergency care plan and found in compliance. Ms. Joyce assisted me during a walkthrough of the facility, I observed children engaged in, lunch, teacher directed literacy activities, and personal care routines. Supervision and staff child ratios were observed in compliance. Staff were interacting with children in a caring and nurturing manner. Findings: Based on interviews, observations, and records review the following was determined: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs is confirmed. Based on the staff interviews conducted today and the documentation received on January 20, 2026, on January 12, 2026, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher. Both teachers stated that the teacher attempted to have the child play a game by jumping and hopping over to the activity when the child pulled away resulting in a dislocated elbow. The parent was contacted immediately and picked up the child from the facility. An Incident Report was not completed and mailed to a NCDCDEE representative within seven (7) days is confirmed. The incident report dated January 12, 2026, was received in an email at 10:02 pm on January 20, 2026. The incident report was not submitted to the division within seven (7) calendar days to the Division. The parent of the child took the child to seek medical care a few days after the incident; however, the Incident Report did not have the date and signature of the parent stating that medical care was given after the incident. I monitored the incident log and observed the incident logged in and the documentation that the report was sent in after the seven (7) day requirement. The following violations cited today: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 8/9, on January 12, 2026, at 11:10 am, January 12, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher resulting in a dislocated elbow. G.S. 110-91(10) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An Incident Report dated January 12, 2026,stating a child sustained an injury resulting in medical treatment was emailed to the NCDCDEE child care consultant on January 20, 2026 at 10:02 pm. .0802(f) Compliance Statement Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A follow-up visit will be conducted within fourteen (14) days to verify compliance. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: Email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance We discussed the following General Statute: § 110-91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. I suggest that you have your staff take additional training regarding transitions, appropriate methods for redirection and understanding of ages and stages of development including the Healthy Social Behaviors Project offered through Child Care Resources. We discussed and I discussed with your staff to refrain from leading a young child by the hands when not responding to directions and to allow a child to self-regulate unassisted physically using calming techniques unless the child is in a harmful situation. HEALTHY SOCIAL BEHAVIORS PROJECT I recommend you connect with Contact Stephanie Dreyer, Child Care Resources Inc. 704-376-6697 x 120 | sdreyer@childcareresourcesinc.org in an email to discuss needed support for a challenging behavior in your classroom currently. HSB supports teachers to develop pro-social early childhood learning environments that help to prevent suspension and expulsion, as related to challenging behaviors. The Healthy Social Behaviors project is an initiative of the North Carolina Resource and Referral Council funded by the North Carolina Department of Child Development and Early Education (DCDEE). We discussed and where to review all rules related to SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES and 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). We discussed using and referring to the Incident Report Forms and the Incident Logs provided by the NCDCDEE to help recall the date and deadlines for record documentation and submission. We discussed that the Incident Reports should be kept in the child’s file . 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. Quality Every Day (QED) Quality Every Day (QED) helps directors and teachers improve each child’s experience in the classroom through supportive adult-child interactions and high-quality learning Serving as the director of a child care center means responding to competing needs and demands on your time as you manage the many responsibilities of running a quality program – maintaining compliance with licensing requirements, nurturing children, supporting families, and developing your staff. I connected you by email with LBush@childcareresourcesinc.org and recommend you become part of QED which can be found here: https://www.childcareresourcesinc.org/technical-assistance At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: 0126-188L Visit Date: 1/27/2026 Number Present: 32 Completed Date: 1/27/2026 Age: From 0 To 5 Total Minutes: 160 Time In: 11:00 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on November 17, 2025.The compliance history prior to today’s visit is 85%. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Upon arrival, I was greeted by Ashley Joyce, Director. I stated the purpose of the visit and met with Ms. Joyce to discuss the allegations and items to be monitored. An incident report and email were received from the provider January 20, 2026, regarding an incident resulting in injury to a child January 12, 2026. The email stated “a child had nursemaids' elbow, while in our care. The teacher did not properly lift the child by using two hands under the elbow.” Additional information was provided by the facility January 21, 2026, stating “The incident occurred at approximately 11:10 AM during large group time in the classroom. While assisting the child with redirection, the teacher attempted to make the redirection into a fun jumping activity. The teacher was holding the child by both hands when the child pulled away while they were jumping. As a result, the child’s elbow was dislocated.” The allegations are as follows: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. During today’s visit, I monitored all classrooms, interviewed one (1) administrator and two (2) teachers present the date and time of incident. I reviewed the incident report and monitored the incident log. I monitored the emergency care plan and found in compliance. Ms. Joyce assisted me during a walkthrough of the facility, I observed children engaged in, lunch, teacher directed literacy activities, and personal care routines. Supervision and staff child ratios were observed in compliance. Staff were interacting with children in a caring and nurturing manner. Findings: Based on interviews, observations, and records review the following was determined: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs is confirmed. Based on the staff interviews conducted today and the documentation received on January 20, 2026, on January 12, 2026, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher. Both teachers stated that the teacher attempted to have the child play a game by jumping and hopping over to the activity when the child pulled away resulting in a dislocated elbow. The parent was contacted immediately and picked up the child from the facility. An Incident Report was not completed and mailed to a NCDCDEE representative within seven (7) days is confirmed. The incident report dated January 12, 2026, was received in an email at 10:02 pm on January 20, 2026. The incident report was not submitted to the division within seven (7) calendar days to the Division. The parent of the child took the child to seek medical care a few days after the incident; however, the Incident Report did not have the date and signature of the parent stating that medical care was given after the incident. I monitored the incident log and observed the incident logged in and the documentation that the report was sent in after the seven (7) day requirement. The following violations cited today: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 8/9, on January 12, 2026, at 11:10 am, January 12, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher resulting in a dislocated elbow. G.S. 110-91(10) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An Incident Report dated January 12, 2026,stating a child sustained an injury resulting in medical treatment was emailed to the NCDCDEE child care consultant on January 20, 2026 at 10:02 pm. .0802(f) Compliance Statement Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A follow-up visit will be conducted within fourteen (14) days to verify compliance. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: Email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance We discussed the following General Statute: § 110-91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. I suggest that you have your staff take additional training regarding transitions, appropriate methods for redirection and understanding of ages and stages of development including the Healthy Social Behaviors Project offered through Child Care Resources. We discussed and I discussed with your staff to refrain from leading a young child by the hands when not responding to directions and to allow a child to self-regulate unassisted physically using calming techniques unless the child is in a harmful situation. HEALTHY SOCIAL BEHAVIORS PROJECT I recommend you connect with Contact Stephanie Dreyer, Child Care Resources Inc. 704-376-6697 x 120 | sdreyer@childcareresourcesinc.org in an email to discuss needed support for a challenging behavior in your classroom currently. HSB supports teachers to develop pro-social early childhood learning environments that help to prevent suspension and expulsion, as related to challenging behaviors. The Healthy Social Behaviors project is an initiative of the North Carolina Resource and Referral Council funded by the North Carolina Department of Child Development and Early Education (DCDEE). We discussed and where to review all rules related to SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES and 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). We discussed using and referring to the Incident Report Forms and the Incident Logs provided by the NCDCDEE to help recall the date and deadlines for record documentation and submission. We discussed that the Incident Reports should be kept in the child’s file . 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. Quality Every Day (QED) Quality Every Day (QED) helps directors and teachers improve each child’s experience in the classroom through supportive adult-child interactions and high-quality learning Serving as the director of a child care center means responding to competing needs and demands on your time as you manage the many responsibilities of running a quality program – maintaining compliance with licensing requirements, nurturing children, supporting families, and developing your staff. I connected you by email with LBush@childcareresourcesinc.org and recommend you become part of QED which can be found here: https://www.childcareresourcesinc.org/technical-assistance At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: 0126-188L Visit Date: 1/27/2026 Number Present: 32 Completed Date: 1/27/2026 Age: From 0 To 5 Total Minutes: 160 Time In: 11:00 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on November 17, 2025.The compliance history prior to today’s visit is 85%. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Upon arrival, I was greeted by Ashley Joyce, Director. I stated the purpose of the visit and met with Ms. Joyce to discuss the allegations and items to be monitored. An incident report and email were received from the provider January 20, 2026, regarding an incident resulting in injury to a child January 12, 2026. The email stated “a child had nursemaids' elbow, while in our care. The teacher did not properly lift the child by using two hands under the elbow.” Additional information was provided by the facility January 21, 2026, stating “The incident occurred at approximately 11:10 AM during large group time in the classroom. While assisting the child with redirection, the teacher attempted to make the redirection into a fun jumping activity. The teacher was holding the child by both hands when the child pulled away while they were jumping. As a result, the child’s elbow was dislocated.” The allegations are as follows: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. During today’s visit, I monitored all classrooms, interviewed one (1) administrator and two (2) teachers present the date and time of incident. I reviewed the incident report and monitored the incident log. I monitored the emergency care plan and found in compliance. Ms. Joyce assisted me during a walkthrough of the facility, I observed children engaged in, lunch, teacher directed literacy activities, and personal care routines. Supervision and staff child ratios were observed in compliance. Staff were interacting with children in a caring and nurturing manner. Findings: Based on interviews, observations, and records review the following was determined: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs is confirmed. Based on the staff interviews conducted today and the documentation received on January 20, 2026, on January 12, 2026, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher. Both teachers stated that the teacher attempted to have the child play a game by jumping and hopping over to the activity when the child pulled away resulting in a dislocated elbow. The parent was contacted immediately and picked up the child from the facility. An Incident Report was not completed and mailed to a NCDCDEE representative within seven (7) days is confirmed. The incident report dated January 12, 2026, was received in an email at 10:02 pm on January 20, 2026. The incident report was not submitted to the division within seven (7) calendar days to the Division. The parent of the child took the child to seek medical care a few days after the incident; however, the Incident Report did not have the date and signature of the parent stating that medical care was given after the incident. I monitored the incident log and observed the incident logged in and the documentation that the report was sent in after the seven (7) day requirement. The following violations cited today: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 8/9, on January 12, 2026, at 11:10 am, January 12, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher resulting in a dislocated elbow. G.S. 110-91(10) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An Incident Report dated January 12, 2026,stating a child sustained an injury resulting in medical treatment was emailed to the NCDCDEE child care consultant on January 20, 2026 at 10:02 pm. .0802(f) Compliance Statement Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A follow-up visit will be conducted within fourteen (14) days to verify compliance. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: Email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance We discussed the following General Statute: § 110-91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. I suggest that you have your staff take additional training regarding transitions, appropriate methods for redirection and understanding of ages and stages of development including the Healthy Social Behaviors Project offered through Child Care Resources. We discussed and I discussed with your staff to refrain from leading a young child by the hands when not responding to directions and to allow a child to self-regulate unassisted physically using calming techniques unless the child is in a harmful situation. HEALTHY SOCIAL BEHAVIORS PROJECT I recommend you connect with Contact Stephanie Dreyer, Child Care Resources Inc. 704-376-6697 x 120 | sdreyer@childcareresourcesinc.org in an email to discuss needed support for a challenging behavior in your classroom currently. HSB supports teachers to develop pro-social early childhood learning environments that help to prevent suspension and expulsion, as related to challenging behaviors. The Healthy Social Behaviors project is an initiative of the North Carolina Resource and Referral Council funded by the North Carolina Department of Child Development and Early Education (DCDEE). We discussed and where to review all rules related to SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES and 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). We discussed using and referring to the Incident Report Forms and the Incident Logs provided by the NCDCDEE to help recall the date and deadlines for record documentation and submission. We discussed that the Incident Reports should be kept in the child’s file . 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. Quality Every Day (QED) Quality Every Day (QED) helps directors and teachers improve each child’s experience in the classroom through supportive adult-child interactions and high-quality learning Serving as the director of a child care center means responding to competing needs and demands on your time as you manage the many responsibilities of running a quality program – maintaining compliance with licensing requirements, nurturing children, supporting families, and developing your staff. I connected you by email with LBush@childcareresourcesinc.org and recommend you become part of QED which can be found here: https://www.childcareresourcesinc.org/technical-assistance At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: 0126-188L Visit Date: 1/27/2026 Number Present: 32 Completed Date: 1/27/2026 Age: From 0 To 5 Total Minutes: 160 Time In: 11:00 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on November 17, 2025.The compliance history prior to today’s visit is 85%. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored. The license and emergency care plan were posted. Upon arrival, I was greeted by Ashley Joyce, Director. I stated the purpose of the visit and met with Ms. Joyce to discuss the allegations and items to be monitored. An incident report and email were received from the provider January 20, 2026, regarding an incident resulting in injury to a child January 12, 2026. The email stated “a child had nursemaids' elbow, while in our care. The teacher did not properly lift the child by using two hands under the elbow.” Additional information was provided by the facility January 21, 2026, stating “The incident occurred at approximately 11:10 AM during large group time in the classroom. While assisting the child with redirection, the teacher attempted to make the redirection into a fun jumping activity. The teacher was holding the child by both hands when the child pulled away while they were jumping. As a result, the child’s elbow was dislocated.” The allegations are as follows: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs. An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. During today’s visit, I monitored all classrooms, interviewed one (1) administrator and two (2) teachers present the date and time of incident. I reviewed the incident report and monitored the incident log. I monitored the emergency care plan and found in compliance. Ms. Joyce assisted me during a walkthrough of the facility, I observed children engaged in, lunch, teacher directed literacy activities, and personal care routines. Supervision and staff child ratios were observed in compliance. Staff were interacting with children in a caring and nurturing manner. Findings: Based on interviews, observations, and records review the following was determined: A child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs is confirmed. Based on the staff interviews conducted today and the documentation received on January 20, 2026, on January 12, 2026, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher. Both teachers stated that the teacher attempted to have the child play a game by jumping and hopping over to the activity when the child pulled away resulting in a dislocated elbow. The parent was contacted immediately and picked up the child from the facility. An Incident Report was not completed and mailed to a NCDCDEE representative within seven (7) days is confirmed. The incident report dated January 12, 2026, was received in an email at 10:02 pm on January 20, 2026. The incident report was not submitted to the division within seven (7) calendar days to the Division. The parent of the child took the child to seek medical care a few days after the incident; however, the Incident Report did not have the date and signature of the parent stating that medical care was given after the incident. I monitored the incident log and observed the incident logged in and the documentation that the report was sent in after the seven (7) day requirement. The following violations cited today: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 8/9, on January 12, 2026, at 11:10 am, January 12, a two-year-old child was physically redirected to an activity by the hands while resisting direction from the teacher resulting in a dislocated elbow. G.S. 110-91(10) 1911 An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An Incident Report dated January 12, 2026,stating a child sustained an injury resulting in medical treatment was emailed to the NCDCDEE child care consultant on January 20, 2026 at 10:02 pm. .0802(f) Compliance Statement Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. A follow-up visit will be conducted within fourteen (14) days to verify compliance. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: Email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance We discussed the following General Statute: § 110-91. Mandatory standards for a license. (10) Each operator or staff member shall attend to any child in a nurturing and appropriate manner, and in keeping with the child's developmental needs. I suggest that you have your staff take additional training regarding transitions, appropriate methods for redirection and understanding of ages and stages of development including the Healthy Social Behaviors Project offered through Child Care Resources. We discussed and I discussed with your staff to refrain from leading a young child by the hands when not responding to directions and to allow a child to self-regulate unassisted physically using calming techniques unless the child is in a harmful situation. HEALTHY SOCIAL BEHAVIORS PROJECT I recommend you connect with Contact Stephanie Dreyer, Child Care Resources Inc. 704-376-6697 x 120 | sdreyer@childcareresourcesinc.org in an email to discuss needed support for a challenging behavior in your classroom currently. HSB supports teachers to develop pro-social early childhood learning environments that help to prevent suspension and expulsion, as related to challenging behaviors. The Healthy Social Behaviors project is an initiative of the North Carolina Resource and Referral Council funded by the North Carolina Department of Child Development and Early Education (DCDEE). We discussed and where to review all rules related to SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES and 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). We discussed using and referring to the Incident Report Forms and the Incident Logs provided by the NCDCDEE to help recall the date and deadlines for record documentation and submission. We discussed that the Incident Reports should be kept in the child’s file . 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (e) The child care provider shall complete an incident report each time a child is injured as a result of an incident occurring while the child is in care. This incident report shall include: (1) facility identifying information; (2) the child's name; (3) date and time of the incident; (4) witness to the incident; (5) time the parent is notified of the incident and by whom; (6) piece of equipment involved, if applicable; (7) cause of injury, if applicable; (8) type of injury, if applicable; (9) body part injured, if applicable; (10) where the child received medical treatment, if applicable; (11) description of how and where the incident occurred, and the First Aid received; and (12) steps taken to prevent reoccurrence. This report shall be signed by the person completing it and by the parent, a copy given to the parent or the parent declining a copy and the report maintained in the child's file. A copy of the form may be found on the Division's website at http://ncchildcare.ncdhhs.gov/pdf_forms/DCDEE-0058.pdf. (f) When medical treatment is required by a health care professional, community clinic, or local health department as a result of an incident occurring while the child is in care, a copy of the incident report shall be mailed to a representative of the Division within seven calendar days after the incident. (g) An incident log shall be completed any time an incident report is completed. This log shall: (1) include the name of the child; (2) include the date of the incident; (3) include the date the incident report was submitted to the Division, if applicable; (4) include the name of the staff member who complete the incident report; (5) be cumulative and maintained in a separate file; and (6) be available for review by a representative of the Division. This log shall be completed on a form provided by the Division. A copy of the log may be found on the Division's website at https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/I/incident_log_i.pdf?ver=2017-05-16-105723-723. Quality Every Day (QED) Quality Every Day (QED) helps directors and teachers improve each child’s experience in the classroom through supportive adult-child interactions and high-quality learning Serving as the director of a child care center means responding to competing needs and demands on your time as you manage the many responsibilities of running a quality program – maintaining compliance with licensing requirements, nurturing children, supporting families, and developing your staff. I connected you by email with LBush@childcareresourcesinc.org and recommend you become part of QED which can be found here: https://www.childcareresourcesinc.org/technical-assistance At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 11/17/2025 Number Present: 35 Completed Date: 11/17/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:15 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on December 12, 2024. The compliance history prior to today’s visit was 90 %. The Secretary of State website reviewed November 17, 2025, lists Kindercare Education LLC as current-active. Upon arrival, I was greeted by a photographer. The center was having school pictures today. Ashley Joyce, Director, was in a classroom. I stated the reason for the visit. After Ms. Joyce placed another teacher in the classroom we met to discuss the items to be monitored. Ms. Joyce assisted me with the visit today. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed July 24, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed November 21, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored . A shelter in place drill was conducted on October 13, 2025. A fire drill was conducted on October 31, 2025. The EPR plan was updated July 9, 2025. The ready-to-go file was observed available and in compliance. You keep teacher emergency information files in a separate notebook. We discussed adding a copy to your primary ready-to-go file as well. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. The center was participating in picture day today. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and teacher directed activities.. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams and found in compliance. Small parts, storage of hazardous materials and general safety were monitored and violations were cited. Please review the violations section for details. Topical ointments were monitored throughout the center and found in compliance I monitored each classroom for emergency medications. Seven (7) children are currently enrolled requiring Emergency Medications. Violations were cited and details can be reviewed in the violations section. The Staff and Training Worksheets were received. There have been four (4) staff hired since the last annual compliance visit . All new staff files were reviewed, and ten (10) percent of veteran staff files were monitored. Violations were cited regarding staff orientation hours in the first two weeks of employment, health and safety training every five years , and on-going training hours. The facility does not have a current ABCMS roster. The (10) percent of children’s files were monitored and found in compliance. Children’s files were counted and each child has a file. The following violations were cited today: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Tricycles on the preschool and two year old playgrounds were observed with rust and peeling paint. .0601(c) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area serving two year old children had standing water in a sensory table and piled up leaves and pine needles next to the side and rear fence line. 15A NCAC 18A .2832(a) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The HVAC units located on the rear playground did not have locks on the gates and were accessible to children. .0604 (m) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, white out, staples, and paper clips were accessible to children on a counter in the classroom entryway. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4, one (1) child requiring emergency medication did not have a FARE plan signed by a physician. In Space 4, one (1) child had a FARE plan expired 7/12/2024 and one (1) child had a FARE plan expired 7/23/2025. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1,clothes stored in plastic bags, grocery store bags in a outdoor backpack accessible to children and bells in a sensory bottle not sealed were stored less than five (5) feet accessible to children. In Space 2,clothes stored in plastic bags in cubbies and paint cups stored in plastic bags stored on a counter were accessible to children. In Space 8/9, clothes stored in baggies in cubbies lower than five (5) feet were stored accessible to children. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four (4) veteran staff did not have the required number of on-going training hours required documented. .1103(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two (2) staff members had 5 (five ) hours and one (1) staff member had 3 (three) hours of training documented within the first two weeks of employment. .1101(a)(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center does not have a current ABCMS roster on file. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place conducted 10/13/2025 was not within three months of the shelter in place conducted 7/6/2025. .0604(u);.0302(d)(8) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The mulch under the climber and red slide located on the outdoor play area serving three and four year old children measured less than two (2) inches under the fall zone. The mulch under the yellow slide on the outdoor play area serving infants and toddlers was compacted and measured less than one (1) inch at a fall zone .0605(k)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 2, one (1) child had a permission to administer medication form for Benadryl and Auvi-Q expired 11/2/2025. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member hired 6/25/2024 did not have health and safety training on file. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff hired 10/3/2018 did not complete required five year training within five years. One (1) staff member hired 12/21/2021 completed health and safety training 9/26/2020. .1103(b) Compliance Statement Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 1, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance DCDEE Website I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. ABCMS Roster We discussed updating your staff roster in ABCMS for each facility. I emailed you the current technical assistance document and the links below for easy access. An administrator will need to take the Moodle training and then each employee will need to link themselves to your facility. Additionally, you can get assistance and contact information at the following sites: ABCMS PROVIDER PORTAL TECHNICAL ASSISTANCE DCDEE Web Address: https://ncchildcare.ncdhhs.gov NC ABCMS Links Page: https://ncabcms.nc.gov Provider Documents and Forms All updated forms are also available including the most current safe sleep policy, discipline policy, NC Summary of Law and the current Staff and Training Worksheets. I suggest you review the provider documents and forms annually to make sure you are using the most current forms available. Staff Files I suggest you organize your staff files in the same order as the Staff and Trainin Worksheet. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employees date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. I suggest that each staff file be reviewed and that personal information such as social security numbers be marked out our removed for privacy reasons. All medical information including the Annual Health Questionnaire should ne maintained in a separate file. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area to the toddler room is considered accessible to children. You stated you would come up with a system to better maintain compliance for storage of hazardous materials including teacher supplies higher than five (5) feet in each classroom. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly. You stated you have developed a spreadsheet to eliminate expiration date violations for medications and permission to administer forms. I suggest maintaining a spreadsheet for FARE plan expirations as well. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will chose Pathway 3 using NAEYC Accreditation. NC Rated License Project We discussed you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 11/17/2025 Number Present: 35 Completed Date: 11/17/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 09:15 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on December 12, 2024. The compliance history prior to today’s visit was 90 %. The Secretary of State website reviewed November 17, 2025, lists Kindercare Education LLC as current-active. Upon arrival, I was greeted by a photographer. The center was having school pictures today. Ashley Joyce, Director, was in a classroom. I stated the reason for the visit. After Ms. Joyce placed another teacher in the classroom we met to discuss the items to be monitored. Ms. Joyce assisted me with the visit today. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed July 24, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed November 21, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored . A shelter in place drill was conducted on October 13, 2025. A fire drill was conducted on October 31, 2025. The EPR plan was updated July 9, 2025. The ready-to-go file was observed available and in compliance. You keep teacher emergency information files in a separate notebook. We discussed adding a copy to your primary ready-to-go file as well. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. The center was participating in picture day today. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and teacher directed activities.. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams and found in compliance. Small parts, storage of hazardous materials and general safety were monitored and violations were cited. Please review the violations section for details. Topical ointments were monitored throughout the center and found in compliance I monitored each classroom for emergency medications. Seven (7) children are currently enrolled requiring Emergency Medications. Violations were cited and details can be reviewed in the violations section. The Staff and Training Worksheets were received. There have been four (4) staff hired since the last annual compliance visit . All new staff files were reviewed, and ten (10) percent of veteran staff files were monitored. Violations were cited regarding staff orientation hours in the first two weeks of employment, health and safety training every five years , and on-going training hours. The facility does not have a current ABCMS roster. The (10) percent of children’s files were monitored and found in compliance. Children’s files were counted and each child has a file. The following violations were cited today: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. Tricycles on the preschool and two year old playgrounds were observed with rust and peeling paint. .0601(c) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area serving two year old children had standing water in a sensory table and piled up leaves and pine needles next to the side and rear fence line. 15A NCAC 18A .2832(a) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The HVAC units located on the rear playground did not have locks on the gates and were accessible to children. .0604 (m) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, white out, staples, and paper clips were accessible to children on a counter in the classroom entryway. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 4, one (1) child requiring emergency medication did not have a FARE plan signed by a physician. In Space 4, one (1) child had a FARE plan expired 7/12/2024 and one (1) child had a FARE plan expired 7/23/2025. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1,clothes stored in plastic bags, grocery store bags in a outdoor backpack accessible to children and bells in a sensory bottle not sealed were stored less than five (5) feet accessible to children. In Space 2,clothes stored in plastic bags in cubbies and paint cups stored in plastic bags stored on a counter were accessible to children. In Space 8/9, clothes stored in baggies in cubbies lower than five (5) feet were stored accessible to children. .0604(q) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Four (4) veteran staff did not have the required number of on-going training hours required documented. .1103(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two (2) staff members had 5 (five ) hours and one (1) staff member had 3 (three) hours of training documented within the first two weeks of employment. .1101(a)(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center does not have a current ABCMS roster on file. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place conducted 10/13/2025 was not within three months of the shelter in place conducted 7/6/2025. .0604(u);.0302(d)(8) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The mulch under the climber and red slide located on the outdoor play area serving three and four year old children measured less than two (2) inches under the fall zone. The mulch under the yellow slide on the outdoor play area serving infants and toddlers was compacted and measured less than one (1) inch at a fall zone .0605(k)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. In Space 2, one (1) child had a permission to administer medication form for Benadryl and Auvi-Q expired 11/2/2025. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1898 Staff did not complete the health and safety training within one year of employment. One (1) staff member hired 6/25/2024 did not have health and safety training on file. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff hired 10/3/2018 did not complete required five year training within five years. One (1) staff member hired 12/21/2021 completed health and safety training 9/26/2020. .1103(b) Compliance Statement Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 1, 2025 I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance DCDEE Website I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. ABCMS Roster We discussed updating your staff roster in ABCMS for each facility. I emailed you the current technical assistance document and the links below for easy access. An administrator will need to take the Moodle training and then each employee will need to link themselves to your facility. Additionally, you can get assistance and contact information at the following sites: ABCMS PROVIDER PORTAL TECHNICAL ASSISTANCE DCDEE Web Address: https://ncchildcare.ncdhhs.gov NC ABCMS Links Page: https://ncabcms.nc.gov Provider Documents and Forms All updated forms are also available including the most current safe sleep policy, discipline policy, NC Summary of Law and the current Staff and Training Worksheets. I suggest you review the provider documents and forms annually to make sure you are using the most current forms available. Staff Files I suggest you organize your staff files in the same order as the Staff and Trainin Worksheet. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employees date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. I suggest that each staff file be reviewed and that personal information such as social security numbers be marked out our removed for privacy reasons. All medical information including the Annual Health Questionnaire should ne maintained in a separate file. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area to the toddler room is considered accessible to children. You stated you would come up with a system to better maintain compliance for storage of hazardous materials including teacher supplies higher than five (5) feet in each classroom. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly. You stated you have developed a spreadsheet to eliminate expiration date violations for medications and permission to administer forms. I suggest maintaining a spreadsheet for FARE plan expirations as well. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will chose Pathway 3 using NAEYC Accreditation. NC Rated License Project We discussed you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 37 Completed Date: 12/12/2024 Age: From 0 To 5 Total Minutes: 305 Time In: 09:30 AM Time Out: 12:25 PM Time In: 01:15 PM Time Out: 03:25 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct the Annual Compliance with applicable child care rules. The facility currently has a Four Star Rated License with an effective date of April 4, 2022. The facility’s 18-month compliance history score before today’s visit was 91%. The facility license and North Carolina Summary of the Law were prominently posted. Director, A. Joyce, assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions, lunch and rest time. Lunch consisted of tomato soup, turkey and cheese sandwich, peaches and milk. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The facility’s last annual compliance visit was conducted on December 18, 2023. A sanitation inspection was conducted August 8, 2024, with a “Superior” classification. The last fire inspection was received on November 21, 2024, and your facility was approved for daytime care only. A shelter-in-place drill was conducted on October 20, 2024, and the last fire drill was conducted on November 14, 2024. Playground safety checklists were also monitored and are occurring each month as required. The NC Secretary of State website was reviewed on December 11, 2024, and Kindercare Education LLC Inc was listed as current- active. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been three new staff hired since a routine unannounced visit was conducted on May 30, 2024. Files for all new staff and ten percent of existing staff files were monitored. The facility received a Notice of Administrative Action on November 21, 2024. During the visit today, items listed in child care rule 10A NCAC 09 .2201 ADMINISTRATIVE ACTIONS GENERAL PROVISIONS were also included in monitoring of the facility. The Notice of Administrative Action (AA) was reviewed with the Director via TEAMS on December 4, 2024. The AA was posted as required at the entrance of the facility. Stipulation #2 of the Corrective Action Plan (CAP) requires the facility to arrange for A+ Supervision training for all staff through Child Care Resources Inc. (CCRI). The Director contacted CCRI on November 27, 2024, to schedule the training. The Director is currently working with a Child Development Specialist from CCRI to schedule the training. 10% of children’s records were monitored today. The following violations were cited today. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #3, a cot was labeled with two different children's names. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Throughout the facility, paint was chipping/peeling from walls, windowsills and doors. 15A NCAC 18A .2825(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #3, there were two screws missing from the door on a child size stove in the dramatic play area causing the door not to close. .0601(d) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member completed a training course however, the course is not approved for First Aid training. .1102(c) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not have verification on file that an annual staff evaluation was completed. 10A NCAC 09 .0514(f) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The Director did not complete EPR training within four months of hire date. .0607(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The mulch under and around two climbing structures measured three inches and one inch in five diffeent places. .0605(k)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: Beds, cots, and mats- All must be assigned and labeled for use by an individual child and equipped with individual linens. In space #3, the cots were labeled, however, one of the cots was labeled with two different names. First Aid/CPR- Be a Smart Consumer of First Aid/CPR Training was shared with the Director. I explained how to access the contact and course information to ensure which courses have been approved. It was also shared and explained that BLS only counts for CPR training. If a staff member has completed this training, an approved First Aid course is required to be in compliance with the child care rule. One new staff member had a BLS card on file and the Director thought the course counted for both First Aid and CPR training. Mulch- The depth of surfacing must measure at least six inches in depth. This requirement is based on the critical height of the equipment. Since the critical height of the equipment on the playground is less than 7 feet, at least six inches of loose surfacing material is required. Walls/Doors- Doors, walls, and windowsills must be kept free of peeling, flaking, chalking or deteriorating paint. Throughout the facility, paint was observed peeling from doors, walls and windowsills. The Director took pictures of the areas and notified the facility’s District Leader during the visit. The Director reported that a work order will be placed. Broken Equipment- Equipment and furnishings must be good repair and free of hazards. Staff should be encouraged to monitor equipment and furnishings and remove items from their classroom or outside if items are not in good repair. Emergency Preparedness and Response training- At least one staff member must have completed Emergency Preparedness and Response in Child Care training (EPR). When the trained staff members is no longer employed, the facility has four months to have another staff member complete the training. The facility hired a new Director in June 2024. The new Director completed the EPR training December 5, 2024. ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please feel free to contact me at 704-594-0152 or by email at Kaye.Dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 37 Completed Date: 12/12/2024 Age: From 0 To 5 Total Minutes: 305 Time In: 09:30 AM Time Out: 12:25 PM Time In: 01:15 PM Time Out: 03:25 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct the Annual Compliance with applicable child care rules. The facility currently has a Four Star Rated License with an effective date of April 4, 2022. The facility’s 18-month compliance history score before today’s visit was 91%. The facility license and North Carolina Summary of the Law were prominently posted. Director, A. Joyce, assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions, lunch and rest time. Lunch consisted of tomato soup, turkey and cheese sandwich, peaches and milk. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The facility’s last annual compliance visit was conducted on December 18, 2023. A sanitation inspection was conducted August 8, 2024, with a “Superior” classification. The last fire inspection was received on November 21, 2024, and your facility was approved for daytime care only. A shelter-in-place drill was conducted on October 20, 2024, and the last fire drill was conducted on November 14, 2024. Playground safety checklists were also monitored and are occurring each month as required. The NC Secretary of State website was reviewed on December 11, 2024, and Kindercare Education LLC Inc was listed as current- active. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been three new staff hired since a routine unannounced visit was conducted on May 30, 2024. Files for all new staff and ten percent of existing staff files were monitored. The facility received a Notice of Administrative Action on November 21, 2024. During the visit today, items listed in child care rule 10A NCAC 09 .2201 ADMINISTRATIVE ACTIONS GENERAL PROVISIONS were also included in monitoring of the facility. The Notice of Administrative Action (AA) was reviewed with the Director via TEAMS on December 4, 2024. The AA was posted as required at the entrance of the facility. Stipulation #2 of the Corrective Action Plan (CAP) requires the facility to arrange for A+ Supervision training for all staff through Child Care Resources Inc. (CCRI). The Director contacted CCRI on November 27, 2024, to schedule the training. The Director is currently working with a Child Development Specialist from CCRI to schedule the training. 10% of children’s records were monitored today. The following violations were cited today. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #3, a cot was labeled with two different children's names. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Throughout the facility, paint was chipping/peeling from walls, windowsills and doors. 15A NCAC 18A .2825(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #3, there were two screws missing from the door on a child size stove in the dramatic play area causing the door not to close. .0601(d) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member completed a training course however, the course is not approved for First Aid training. .1102(c) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not have verification on file that an annual staff evaluation was completed. 10A NCAC 09 .0514(f) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The Director did not complete EPR training within four months of hire date. .0607(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The mulch under and around two climbing structures measured three inches and one inch in five diffeent places. .0605(k)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: Beds, cots, and mats- All must be assigned and labeled for use by an individual child and equipped with individual linens. In space #3, the cots were labeled, however, one of the cots was labeled with two different names. First Aid/CPR- Be a Smart Consumer of First Aid/CPR Training was shared with the Director. I explained how to access the contact and course information to ensure which courses have been approved. It was also shared and explained that BLS only counts for CPR training. If a staff member has completed this training, an approved First Aid course is required to be in compliance with the child care rule. One new staff member had a BLS card on file and the Director thought the course counted for both First Aid and CPR training. Mulch- The depth of surfacing must measure at least six inches in depth. This requirement is based on the critical height of the equipment. Since the critical height of the equipment on the playground is less than 7 feet, at least six inches of loose surfacing material is required. Walls/Doors- Doors, walls, and windowsills must be kept free of peeling, flaking, chalking or deteriorating paint. Throughout the facility, paint was observed peeling from doors, walls and windowsills. The Director took pictures of the areas and notified the facility’s District Leader during the visit. The Director reported that a work order will be placed. Broken Equipment- Equipment and furnishings must be good repair and free of hazards. Staff should be encouraged to monitor equipment and furnishings and remove items from their classroom or outside if items are not in good repair. Emergency Preparedness and Response training- At least one staff member must have completed Emergency Preparedness and Response in Child Care training (EPR). When the trained staff members is no longer employed, the facility has four months to have another staff member complete the training. The facility hired a new Director in June 2024. The new Director completed the EPR training December 5, 2024. ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please feel free to contact me at 704-594-0152 or by email at Kaye.Dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 37 Completed Date: 12/12/2024 Age: From 0 To 5 Total Minutes: 305 Time In: 09:30 AM Time Out: 12:25 PM Time In: 01:15 PM Time Out: 03:25 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct the Annual Compliance with applicable child care rules. The facility currently has a Four Star Rated License with an effective date of April 4, 2022. The facility’s 18-month compliance history score before today’s visit was 91%. The facility license and North Carolina Summary of the Law were prominently posted. Director, A. Joyce, assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions, lunch and rest time. Lunch consisted of tomato soup, turkey and cheese sandwich, peaches and milk. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The facility’s last annual compliance visit was conducted on December 18, 2023. A sanitation inspection was conducted August 8, 2024, with a “Superior” classification. The last fire inspection was received on November 21, 2024, and your facility was approved for daytime care only. A shelter-in-place drill was conducted on October 20, 2024, and the last fire drill was conducted on November 14, 2024. Playground safety checklists were also monitored and are occurring each month as required. The NC Secretary of State website was reviewed on December 11, 2024, and Kindercare Education LLC Inc was listed as current- active. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been three new staff hired since a routine unannounced visit was conducted on May 30, 2024. Files for all new staff and ten percent of existing staff files were monitored. The facility received a Notice of Administrative Action on November 21, 2024. During the visit today, items listed in child care rule 10A NCAC 09 .2201 ADMINISTRATIVE ACTIONS GENERAL PROVISIONS were also included in monitoring of the facility. The Notice of Administrative Action (AA) was reviewed with the Director via TEAMS on December 4, 2024. The AA was posted as required at the entrance of the facility. Stipulation #2 of the Corrective Action Plan (CAP) requires the facility to arrange for A+ Supervision training for all staff through Child Care Resources Inc. (CCRI). The Director contacted CCRI on November 27, 2024, to schedule the training. The Director is currently working with a Child Development Specialist from CCRI to schedule the training. 10% of children’s records were monitored today. The following violations were cited today. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #3, a cot was labeled with two different children's names. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Throughout the facility, paint was chipping/peeling from walls, windowsills and doors. 15A NCAC 18A .2825(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #3, there were two screws missing from the door on a child size stove in the dramatic play area causing the door not to close. .0601(d) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member completed a training course however, the course is not approved for First Aid training. .1102(c) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not have verification on file that an annual staff evaluation was completed. 10A NCAC 09 .0514(f) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The Director did not complete EPR training within four months of hire date. .0607(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The mulch under and around two climbing structures measured three inches and one inch in five diffeent places. .0605(k)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: Beds, cots, and mats- All must be assigned and labeled for use by an individual child and equipped with individual linens. In space #3, the cots were labeled, however, one of the cots was labeled with two different names. First Aid/CPR- Be a Smart Consumer of First Aid/CPR Training was shared with the Director. I explained how to access the contact and course information to ensure which courses have been approved. It was also shared and explained that BLS only counts for CPR training. If a staff member has completed this training, an approved First Aid course is required to be in compliance with the child care rule. One new staff member had a BLS card on file and the Director thought the course counted for both First Aid and CPR training. Mulch- The depth of surfacing must measure at least six inches in depth. This requirement is based on the critical height of the equipment. Since the critical height of the equipment on the playground is less than 7 feet, at least six inches of loose surfacing material is required. Walls/Doors- Doors, walls, and windowsills must be kept free of peeling, flaking, chalking or deteriorating paint. Throughout the facility, paint was observed peeling from doors, walls and windowsills. The Director took pictures of the areas and notified the facility’s District Leader during the visit. The Director reported that a work order will be placed. Broken Equipment- Equipment and furnishings must be good repair and free of hazards. Staff should be encouraged to monitor equipment and furnishings and remove items from their classroom or outside if items are not in good repair. Emergency Preparedness and Response training- At least one staff member must have completed Emergency Preparedness and Response in Child Care training (EPR). When the trained staff members is no longer employed, the facility has four months to have another staff member complete the training. The facility hired a new Director in June 2024. The new Director completed the EPR training December 5, 2024. ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please feel free to contact me at 704-594-0152 or by email at Kaye.Dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/12/2024 Number Present: 37 Completed Date: 12/12/2024 Age: From 0 To 5 Total Minutes: 305 Time In: 09:30 AM Time Out: 12:25 PM Time In: 01:15 PM Time Out: 03:25 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct the Annual Compliance with applicable child care rules. The facility currently has a Four Star Rated License with an effective date of April 4, 2022. The facility’s 18-month compliance history score before today’s visit was 91%. The facility license and North Carolina Summary of the Law were prominently posted. Director, A. Joyce, assisted me with the visit. We completed a walk-through of the facility. I observed children in both the indoor learning environment and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, free play of indoor and outdoor activity areas, group time and transitions, lunch and rest time. Lunch consisted of tomato soup, turkey and cheese sandwich, peaches and milk. Staff members were observed leading group time, supervising activities and assisting with personal care routines. The facility’s last annual compliance visit was conducted on December 18, 2023. A sanitation inspection was conducted August 8, 2024, with a “Superior” classification. The last fire inspection was received on November 21, 2024, and your facility was approved for daytime care only. A shelter-in-place drill was conducted on October 20, 2024, and the last fire drill was conducted on November 14, 2024. Playground safety checklists were also monitored and are occurring each month as required. The NC Secretary of State website was reviewed on December 11, 2024, and Kindercare Education LLC Inc was listed as current- active. Ten percent of children’s records were monitored. The Staff and Training Worksheets were received today. There have been three new staff hired since a routine unannounced visit was conducted on May 30, 2024. Files for all new staff and ten percent of existing staff files were monitored. The facility received a Notice of Administrative Action on November 21, 2024. During the visit today, items listed in child care rule 10A NCAC 09 .2201 ADMINISTRATIVE ACTIONS GENERAL PROVISIONS were also included in monitoring of the facility. The Notice of Administrative Action (AA) was reviewed with the Director via TEAMS on December 4, 2024. The AA was posted as required at the entrance of the facility. Stipulation #2 of the Corrective Action Plan (CAP) requires the facility to arrange for A+ Supervision training for all staff through Child Care Resources Inc. (CCRI). The Director contacted CCRI on November 27, 2024, to schedule the training. The Director is currently working with a Child Development Specialist from CCRI to schedule the training. 10% of children’s records were monitored today. The following violations were cited today. Violation Number Comment Rule 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. In space #3, a cot was labeled with two different children's names. 15A NCAC 18A .2821(b) & (c) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Throughout the facility, paint was chipping/peeling from walls, windowsills and doors. 15A NCAC 18A .2825(a) 707 Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #3, there were two screws missing from the door on a child size stove in the dramatic play area causing the door not to close. .0601(d) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A new staff member completed a training course however, the course is not approved for First Aid training. .1102(c) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One staff member did not have verification on file that an annual staff evaluation was completed. 10A NCAC 09 .0514(f) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The Director did not complete EPR training within four months of hire date. .0607(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The mulch under and around two climbing structures measured three inches and one inch in five diffeent places. .0605(k)(1-4) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before December 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: Beds, cots, and mats- All must be assigned and labeled for use by an individual child and equipped with individual linens. In space #3, the cots were labeled, however, one of the cots was labeled with two different names. First Aid/CPR- Be a Smart Consumer of First Aid/CPR Training was shared with the Director. I explained how to access the contact and course information to ensure which courses have been approved. It was also shared and explained that BLS only counts for CPR training. If a staff member has completed this training, an approved First Aid course is required to be in compliance with the child care rule. One new staff member had a BLS card on file and the Director thought the course counted for both First Aid and CPR training. Mulch- The depth of surfacing must measure at least six inches in depth. This requirement is based on the critical height of the equipment. Since the critical height of the equipment on the playground is less than 7 feet, at least six inches of loose surfacing material is required. Walls/Doors- Doors, walls, and windowsills must be kept free of peeling, flaking, chalking or deteriorating paint. Throughout the facility, paint was observed peeling from doors, walls and windowsills. The Director took pictures of the areas and notified the facility’s District Leader during the visit. The Director reported that a work order will be placed. Broken Equipment- Equipment and furnishings must be good repair and free of hazards. Staff should be encouraged to monitor equipment and furnishings and remove items from their classroom or outside if items are not in good repair. Emergency Preparedness and Response training- At least one staff member must have completed Emergency Preparedness and Response in Child Care training (EPR). When the trained staff members is no longer employed, the facility has four months to have another staff member complete the training. The facility hired a new Director in June 2024. The new Director completed the EPR training December 5, 2024. ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401. Thank you for your time today. If you have questions or concerns, please feel free to contact me at 704-594-0152 or by email at Kaye.Dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: 0924-184L Visit Date: 9/19/2024 Number Present: 39 Completed Date: 9/19/2024 Age: From 0 To 4 Total Minutes: 165 Time In: 10:30 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegation is as follows: There is a concern that a child was not adequately supervised. Upon arrival I was greeted by the Director, A. Joyce. I stated the reason for the visit. This was a “self-report” made by the Director on September 12, 2024. The Director stated that she was in a classroom on September 9, 2024, when a staff member reported to her that a child had been left unsupervised on the playground for approximately one minute. She stated that both staff members had received coaching and completed training created by the company regarding the Child Supervision Record and Transitions. The Director also reported that both parents were notified of the incident at departure that day. During the visit, I spoke with both staff members individually regarding the incident. Both stated they were transitioning from the playground to the classroom. One staff member stated she was putting away toys outside while a new staff member gathered the children to go inside. Both stated once they were inside the child supervision record which is similar to a name to face sheet was completed. They both reported that’s when they realized a child was missing and then they heard a knock at the door. Both stated a parent had found the child on the playground and was standing at the classroom door holding the child. They both reported the child was left unsupervised for approximately one to two minutes. A discussion was also held with both staff regarding steps that have been taken to prevent reoccurrence. Both stated they had received coaching on the Child Supervision Record from the Director as well as completed on-line training on the child supervision record and transitions. I reviewed a description of the training which includes four modules and seven videos with examples of activities for different types of transitions. Based on staff interviews, the allegation regarding supervision is deemed substantiated. A walk through of the facility was conducted with the Director. Children were observed participating in personal care routines and transitions. In space #8/9, I observed children eating lunch. Lunch consisted of carrots, green beans, a corn muffin and milk which did not met the USDA meal guidelines. The cook stated that other classrooms had been served cheese, but she forgot for that classroom. The following violations were cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On September 9, 2024, A child one year of age was left unsupervised on the playground for approximately one to two minutes. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of carrots, green beans, a corn muffin and milk. A meat/meat alternate was not offered. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated prior to lunch to reflect what was being served to the children. 10A NCAC 09 .0901(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before October 3, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -A discussion was held with the Director regarding child care rule 10A NCAC 09 .1801 I suggested that the rule be reviewed with all staff members. The Director stated she had a meeting planned today and would incorporate it into the meeting. I also suggested that when new staff are hired that they are not directly responsible for the child supervision record until they become familiar with all the children in their direct care. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. -Lunches served to the children must include all required components. A copy of the USDA Meal Guidelines was given to the Director today. I suggested they be reviewed with the cook. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a) Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -Today’s menu listed a beef patty with a whole grain bun, carrot fries, watermelon and milk for lunch. The menu did not match what the children were served. When substitutes are made, the menus posted must be updated before the children are served. The cook stated she updated the menu in the kitchen however, forgot to update the menu posted in the lobby area of the facility. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: 0924-184L Visit Date: 9/19/2024 Number Present: 39 Completed Date: 9/19/2024 Age: From 0 To 4 Total Minutes: 165 Time In: 10:30 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegation is as follows: There is a concern that a child was not adequately supervised. Upon arrival I was greeted by the Director, A. Joyce. I stated the reason for the visit. This was a “self-report” made by the Director on September 12, 2024. The Director stated that she was in a classroom on September 9, 2024, when a staff member reported to her that a child had been left unsupervised on the playground for approximately one minute. She stated that both staff members had received coaching and completed training created by the company regarding the Child Supervision Record and Transitions. The Director also reported that both parents were notified of the incident at departure that day. During the visit, I spoke with both staff members individually regarding the incident. Both stated they were transitioning from the playground to the classroom. One staff member stated she was putting away toys outside while a new staff member gathered the children to go inside. Both stated once they were inside the child supervision record which is similar to a name to face sheet was completed. They both reported that’s when they realized a child was missing and then they heard a knock at the door. Both stated a parent had found the child on the playground and was standing at the classroom door holding the child. They both reported the child was left unsupervised for approximately one to two minutes. A discussion was also held with both staff regarding steps that have been taken to prevent reoccurrence. Both stated they had received coaching on the Child Supervision Record from the Director as well as completed on-line training on the child supervision record and transitions. I reviewed a description of the training which includes four modules and seven videos with examples of activities for different types of transitions. Based on staff interviews, the allegation regarding supervision is deemed substantiated. A walk through of the facility was conducted with the Director. Children were observed participating in personal care routines and transitions. In space #8/9, I observed children eating lunch. Lunch consisted of carrots, green beans, a corn muffin and milk which did not met the USDA meal guidelines. The cook stated that other classrooms had been served cheese, but she forgot for that classroom. The following violations were cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On September 9, 2024, A child one year of age was left unsupervised on the playground for approximately one to two minutes. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of carrots, green beans, a corn muffin and milk. A meat/meat alternate was not offered. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated prior to lunch to reflect what was being served to the children. 10A NCAC 09 .0901(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before October 3, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -A discussion was held with the Director regarding child care rule 10A NCAC 09 .1801 I suggested that the rule be reviewed with all staff members. The Director stated she had a meeting planned today and would incorporate it into the meeting. I also suggested that when new staff are hired that they are not directly responsible for the child supervision record until they become familiar with all the children in their direct care. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. -Lunches served to the children must include all required components. A copy of the USDA Meal Guidelines was given to the Director today. I suggested they be reviewed with the cook. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a) Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -Today’s menu listed a beef patty with a whole grain bun, carrot fries, watermelon and milk for lunch. The menu did not match what the children were served. When substitutes are made, the menus posted must be updated before the children are served. The cook stated she updated the menu in the kitchen however, forgot to update the menu posted in the lobby area of the facility. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: 0924-184L Visit Date: 9/19/2024 Number Present: 39 Completed Date: 9/19/2024 Age: From 0 To 4 Total Minutes: 165 Time In: 10:30 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegation is as follows: There is a concern that a child was not adequately supervised. Upon arrival I was greeted by the Director, A. Joyce. I stated the reason for the visit. This was a “self-report” made by the Director on September 12, 2024. The Director stated that she was in a classroom on September 9, 2024, when a staff member reported to her that a child had been left unsupervised on the playground for approximately one minute. She stated that both staff members had received coaching and completed training created by the company regarding the Child Supervision Record and Transitions. The Director also reported that both parents were notified of the incident at departure that day. During the visit, I spoke with both staff members individually regarding the incident. Both stated they were transitioning from the playground to the classroom. One staff member stated she was putting away toys outside while a new staff member gathered the children to go inside. Both stated once they were inside the child supervision record which is similar to a name to face sheet was completed. They both reported that’s when they realized a child was missing and then they heard a knock at the door. Both stated a parent had found the child on the playground and was standing at the classroom door holding the child. They both reported the child was left unsupervised for approximately one to two minutes. A discussion was also held with both staff regarding steps that have been taken to prevent reoccurrence. Both stated they had received coaching on the Child Supervision Record from the Director as well as completed on-line training on the child supervision record and transitions. I reviewed a description of the training which includes four modules and seven videos with examples of activities for different types of transitions. Based on staff interviews, the allegation regarding supervision is deemed substantiated. A walk through of the facility was conducted with the Director. Children were observed participating in personal care routines and transitions. In space #8/9, I observed children eating lunch. Lunch consisted of carrots, green beans, a corn muffin and milk which did not met the USDA meal guidelines. The cook stated that other classrooms had been served cheese, but she forgot for that classroom. The following violations were cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On September 9, 2024, A child one year of age was left unsupervised on the playground for approximately one to two minutes. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of carrots, green beans, a corn muffin and milk. A meat/meat alternate was not offered. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated prior to lunch to reflect what was being served to the children. 10A NCAC 09 .0901(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before October 3, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -A discussion was held with the Director regarding child care rule 10A NCAC 09 .1801 I suggested that the rule be reviewed with all staff members. The Director stated she had a meeting planned today and would incorporate it into the meeting. I also suggested that when new staff are hired that they are not directly responsible for the child supervision record until they become familiar with all the children in their direct care. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. -Lunches served to the children must include all required components. A copy of the USDA Meal Guidelines was given to the Director today. I suggested they be reviewed with the cook. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a) Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -Today’s menu listed a beef patty with a whole grain bun, carrot fries, watermelon and milk for lunch. The menu did not match what the children were served. When substitutes are made, the menus posted must be updated before the children are served. The cook stated she updated the menu in the kitchen however, forgot to update the menu posted in the lobby area of the facility. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: 0924-184L Visit Date: 9/19/2024 Number Present: 39 Completed Date: 9/19/2024 Age: From 0 To 4 Total Minutes: 165 Time In: 10:30 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegation is as follows: There is a concern that a child was not adequately supervised. Upon arrival I was greeted by the Director, A. Joyce. I stated the reason for the visit. This was a “self-report” made by the Director on September 12, 2024. The Director stated that she was in a classroom on September 9, 2024, when a staff member reported to her that a child had been left unsupervised on the playground for approximately one minute. She stated that both staff members had received coaching and completed training created by the company regarding the Child Supervision Record and Transitions. The Director also reported that both parents were notified of the incident at departure that day. During the visit, I spoke with both staff members individually regarding the incident. Both stated they were transitioning from the playground to the classroom. One staff member stated she was putting away toys outside while a new staff member gathered the children to go inside. Both stated once they were inside the child supervision record which is similar to a name to face sheet was completed. They both reported that’s when they realized a child was missing and then they heard a knock at the door. Both stated a parent had found the child on the playground and was standing at the classroom door holding the child. They both reported the child was left unsupervised for approximately one to two minutes. A discussion was also held with both staff regarding steps that have been taken to prevent reoccurrence. Both stated they had received coaching on the Child Supervision Record from the Director as well as completed on-line training on the child supervision record and transitions. I reviewed a description of the training which includes four modules and seven videos with examples of activities for different types of transitions. Based on staff interviews, the allegation regarding supervision is deemed substantiated. A walk through of the facility was conducted with the Director. Children were observed participating in personal care routines and transitions. In space #8/9, I observed children eating lunch. Lunch consisted of carrots, green beans, a corn muffin and milk which did not met the USDA meal guidelines. The cook stated that other classrooms had been served cheese, but she forgot for that classroom. The following violations were cited. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On September 9, 2024, A child one year of age was left unsupervised on the playground for approximately one to two minutes. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Today's lunch consisted of carrots, green beans, a corn muffin and milk. A meat/meat alternate was not offered. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated prior to lunch to reflect what was being served to the children. 10A NCAC 09 .0901(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before October 3, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant PO Box 627 Matthews, NC 28106 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -A discussion was held with the Director regarding child care rule 10A NCAC 09 .1801 I suggested that the rule be reviewed with all staff members. The Director stated she had a meeting planned today and would incorporate it into the meeting. I also suggested that when new staff are hired that they are not directly responsible for the child supervision record until they become familiar with all the children in their direct care. 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS (a) Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; and (5) staff must be able to see and hear children aged birth to five years old while the children are eating. All of the conditions in this Paragraph shall apply except when emergencies necessitate that adequate supervision is impossible. Documentation of emergencies shall be maintained and available for review by Division representatives upon request. (b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. -Lunches served to the children must include all required components. A copy of the USDA Meal Guidelines was given to the Director today. I suggested they be reviewed with the cook. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (a) Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA) which are based on the recommended nutrient intake judged by the National Research Council to be adequate for maintaining good nutrition. The types of food, number and size of servings shall be appropriate for the ages and developmental levels of the children in care. The Meal Patterns for Children in Child Care Programs are incorporated by reference and include subsequent amendments. A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -Today’s menu listed a beef patty with a whole grain bun, carrot fries, watermelon and milk for lunch. The menu did not match what the children were served. When substitutes are made, the menus posted must be updated before the children are served. The cook stated she updated the menu in the kitchen however, forgot to update the menu posted in the lobby area of the facility. Thank you for your time today. If you have questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 5/30/2024 Number Present: 52 Completed Date: 5/30/2024 Age: From 0 To 5 Total Minutes: 865 Time In: 09:30 AM Time Out: 11:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. The facility operates four star rated license. The program’s 18-month compliance history before today’s visit was 90%. The NC Secretary of State website was reviewed May 29, 2024, and Kindercare Education, LLC was listed as current- active. T. Stokes, Administrator assisted me with today’s visit. Upon arrival, Ms. Stokes was in a classroom counting in the staff/child ratio. We discussed the reason for the visit and items that would be monitored. I stated that I would start the walk through of the facility until she could join me. During the walk through of the indoor learning environment, I observed children participating in teacher directed activities, personal care routines, free play of indoor activities, transitioning to the outdoor learning environment and lunch. Lunch consisted of tuna salad with whole grain crackers, peas, peaches, and milk. Caregivers were observed interacting with the children in a nurturing and caring manner. The following items were monitored today: supervision, staff/child ratio, CPR, First Aid training, special training, criminal background qualifications, Emergency Medical Care plan, administering medication, storage of hazardous products/medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. There have been no new staff hired since the annual compliance visit was conducted on December 18, 2023, therefore the staff and training worksheets were reviewed to confirm staff were current with First Aid training, CPR, ITS-SIDS training, and criminal background qualifications letters. Three staff members had renewed their First Aid/CPR training since the last visit. The last fire inspection was conducted on November 14, 2023. The last sanitation inspection was conducted on February 29, 2024 with a “Superior” classification. The last fire drill was conducted on May 15, 2024 and a shelter-in-place drill on May 9, 2024. Outdoor safety checks were also monitored today and occurring monthly as required. The were two violations cited and corrected today. Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated with substitutions for today's lunch prior to the children being served lunch. 10A NCAC 09 .0901(b) 832 There was no written emergency medical care (EMC) plan. An EMC plan was posted, however, the plan had not been updated to reflect current staff responsible for determining degree of care needed. 10A NCAC 09 .0802(a) The following technical assistance was provided: -The menu for today’s lunch was not updated prior to being served to the children, however I did observe that on other days the menu had been updated with substitutions. It was explained that when substitutions are made for meals/snacks, the menu must be updated to reflect the substitutions prior to the children being served. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -The Emergency Medical Care Plan (EMC) was posted, however, has not been updated to reflect current staff. The EMC plan must be updated when changes are made in staffing. The EMC plan must also be reviewed with staff with revisions to the plan that have been made. Documentation of reviewing with staff must also be kept on file. 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (a) Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. A conversation was held with the administrator regarding medications administered for allergies, asthma, and other chronic conditions which included medications being required to be in the original container/box and requirements for medical action plans. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS. (6) A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. 10A NCAC 09 .0801 APPLICATION FOR ENROLLMENT (b) For any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and may include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp; Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 5/30/2024 Number Present: 52 Completed Date: 5/30/2024 Age: From 0 To 5 Total Minutes: 865 Time In: 09:30 AM Time Out: 11:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. The facility operates four star rated license. The program’s 18-month compliance history before today’s visit was 90%. The NC Secretary of State website was reviewed May 29, 2024, and Kindercare Education, LLC was listed as current- active. T. Stokes, Administrator assisted me with today’s visit. Upon arrival, Ms. Stokes was in a classroom counting in the staff/child ratio. We discussed the reason for the visit and items that would be monitored. I stated that I would start the walk through of the facility until she could join me. During the walk through of the indoor learning environment, I observed children participating in teacher directed activities, personal care routines, free play of indoor activities, transitioning to the outdoor learning environment and lunch. Lunch consisted of tuna salad with whole grain crackers, peas, peaches, and milk. Caregivers were observed interacting with the children in a nurturing and caring manner. The following items were monitored today: supervision, staff/child ratio, CPR, First Aid training, special training, criminal background qualifications, Emergency Medical Care plan, administering medication, storage of hazardous products/medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. There have been no new staff hired since the annual compliance visit was conducted on December 18, 2023, therefore the staff and training worksheets were reviewed to confirm staff were current with First Aid training, CPR, ITS-SIDS training, and criminal background qualifications letters. Three staff members had renewed their First Aid/CPR training since the last visit. The last fire inspection was conducted on November 14, 2023. The last sanitation inspection was conducted on February 29, 2024 with a “Superior” classification. The last fire drill was conducted on May 15, 2024 and a shelter-in-place drill on May 9, 2024. Outdoor safety checks were also monitored today and occurring monthly as required. The were two violations cited and corrected today. Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated with substitutions for today's lunch prior to the children being served lunch. 10A NCAC 09 .0901(b) 832 There was no written emergency medical care (EMC) plan. An EMC plan was posted, however, the plan had not been updated to reflect current staff responsible for determining degree of care needed. 10A NCAC 09 .0802(a) The following technical assistance was provided: -The menu for today’s lunch was not updated prior to being served to the children, however I did observe that on other days the menu had been updated with substitutions. It was explained that when substitutions are made for meals/snacks, the menu must be updated to reflect the substitutions prior to the children being served. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -The Emergency Medical Care Plan (EMC) was posted, however, has not been updated to reflect current staff. The EMC plan must be updated when changes are made in staffing. The EMC plan must also be reviewed with staff with revisions to the plan that have been made. Documentation of reviewing with staff must also be kept on file. 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (a) Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. A conversation was held with the administrator regarding medications administered for allergies, asthma, and other chronic conditions which included medications being required to be in the original container/box and requirements for medical action plans. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS. (6) A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. 10A NCAC 09 .0801 APPLICATION FOR ENROLLMENT (b) For any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and may include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp; Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 5/30/2024 Number Present: 52 Completed Date: 5/30/2024 Age: From 0 To 5 Total Minutes: 865 Time In: 09:30 AM Time Out: 11:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. The facility operates four star rated license. The program’s 18-month compliance history before today’s visit was 90%. The NC Secretary of State website was reviewed May 29, 2024, and Kindercare Education, LLC was listed as current- active. T. Stokes, Administrator assisted me with today’s visit. Upon arrival, Ms. Stokes was in a classroom counting in the staff/child ratio. We discussed the reason for the visit and items that would be monitored. I stated that I would start the walk through of the facility until she could join me. During the walk through of the indoor learning environment, I observed children participating in teacher directed activities, personal care routines, free play of indoor activities, transitioning to the outdoor learning environment and lunch. Lunch consisted of tuna salad with whole grain crackers, peas, peaches, and milk. Caregivers were observed interacting with the children in a nurturing and caring manner. The following items were monitored today: supervision, staff/child ratio, CPR, First Aid training, special training, criminal background qualifications, Emergency Medical Care plan, administering medication, storage of hazardous products/medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. There have been no new staff hired since the annual compliance visit was conducted on December 18, 2023, therefore the staff and training worksheets were reviewed to confirm staff were current with First Aid training, CPR, ITS-SIDS training, and criminal background qualifications letters. Three staff members had renewed their First Aid/CPR training since the last visit. The last fire inspection was conducted on November 14, 2023. The last sanitation inspection was conducted on February 29, 2024 with a “Superior” classification. The last fire drill was conducted on May 15, 2024 and a shelter-in-place drill on May 9, 2024. Outdoor safety checks were also monitored today and occurring monthly as required. The were two violations cited and corrected today. Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated with substitutions for today's lunch prior to the children being served lunch. 10A NCAC 09 .0901(b) 832 There was no written emergency medical care (EMC) plan. An EMC plan was posted, however, the plan had not been updated to reflect current staff responsible for determining degree of care needed. 10A NCAC 09 .0802(a) The following technical assistance was provided: -The menu for today’s lunch was not updated prior to being served to the children, however I did observe that on other days the menu had been updated with substitutions. It was explained that when substitutions are made for meals/snacks, the menu must be updated to reflect the substitutions prior to the children being served. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -The Emergency Medical Care Plan (EMC) was posted, however, has not been updated to reflect current staff. The EMC plan must be updated when changes are made in staffing. The EMC plan must also be reviewed with staff with revisions to the plan that have been made. Documentation of reviewing with staff must also be kept on file. 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (a) Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. A conversation was held with the administrator regarding medications administered for allergies, asthma, and other chronic conditions which included medications being required to be in the original container/box and requirements for medical action plans. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS. (6) A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. 10A NCAC 09 .0801 APPLICATION FOR ENROLLMENT (b) For any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and may include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp; Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 5/30/2024 Number Present: 52 Completed Date: 5/30/2024 Age: From 0 To 5 Total Minutes: 865 Time In: 09:30 AM Time Out: 11:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. The facility operates four star rated license. The program’s 18-month compliance history before today’s visit was 90%. The NC Secretary of State website was reviewed May 29, 2024, and Kindercare Education, LLC was listed as current- active. T. Stokes, Administrator assisted me with today’s visit. Upon arrival, Ms. Stokes was in a classroom counting in the staff/child ratio. We discussed the reason for the visit and items that would be monitored. I stated that I would start the walk through of the facility until she could join me. During the walk through of the indoor learning environment, I observed children participating in teacher directed activities, personal care routines, free play of indoor activities, transitioning to the outdoor learning environment and lunch. Lunch consisted of tuna salad with whole grain crackers, peas, peaches, and milk. Caregivers were observed interacting with the children in a nurturing and caring manner. The following items were monitored today: supervision, staff/child ratio, CPR, First Aid training, special training, criminal background qualifications, Emergency Medical Care plan, administering medication, storage of hazardous products/medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. There have been no new staff hired since the annual compliance visit was conducted on December 18, 2023, therefore the staff and training worksheets were reviewed to confirm staff were current with First Aid training, CPR, ITS-SIDS training, and criminal background qualifications letters. Three staff members had renewed their First Aid/CPR training since the last visit. The last fire inspection was conducted on November 14, 2023. The last sanitation inspection was conducted on February 29, 2024 with a “Superior” classification. The last fire drill was conducted on May 15, 2024 and a shelter-in-place drill on May 9, 2024. Outdoor safety checks were also monitored today and occurring monthly as required. The were two violations cited and corrected today. Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated with substitutions for today's lunch prior to the children being served lunch. 10A NCAC 09 .0901(b) 832 There was no written emergency medical care (EMC) plan. An EMC plan was posted, however, the plan had not been updated to reflect current staff responsible for determining degree of care needed. 10A NCAC 09 .0802(a) The following technical assistance was provided: -The menu for today’s lunch was not updated prior to being served to the children, however I did observe that on other days the menu had been updated with substitutions. It was explained that when substitutions are made for meals/snacks, the menu must be updated to reflect the substitutions prior to the children being served. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -The Emergency Medical Care Plan (EMC) was posted, however, has not been updated to reflect current staff. The EMC plan must be updated when changes are made in staffing. The EMC plan must also be reviewed with staff with revisions to the plan that have been made. Documentation of reviewing with staff must also be kept on file. 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (a) Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. A conversation was held with the administrator regarding medications administered for allergies, asthma, and other chronic conditions which included medications being required to be in the original container/box and requirements for medical action plans. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS. (6) A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. 10A NCAC 09 .0801 APPLICATION FOR ENROLLMENT (b) For any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and may include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp; Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 5/30/2024 Number Present: 52 Completed Date: 5/30/2024 Age: From 0 To 5 Total Minutes: 865 Time In: 09:30 AM Time Out: 11:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. The facility operates four star rated license. The program’s 18-month compliance history before today’s visit was 90%. The NC Secretary of State website was reviewed May 29, 2024, and Kindercare Education, LLC was listed as current- active. T. Stokes, Administrator assisted me with today’s visit. Upon arrival, Ms. Stokes was in a classroom counting in the staff/child ratio. We discussed the reason for the visit and items that would be monitored. I stated that I would start the walk through of the facility until she could join me. During the walk through of the indoor learning environment, I observed children participating in teacher directed activities, personal care routines, free play of indoor activities, transitioning to the outdoor learning environment and lunch. Lunch consisted of tuna salad with whole grain crackers, peas, peaches, and milk. Caregivers were observed interacting with the children in a nurturing and caring manner. The following items were monitored today: supervision, staff/child ratio, CPR, First Aid training, special training, criminal background qualifications, Emergency Medical Care plan, administering medication, storage of hazardous products/medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. There have been no new staff hired since the annual compliance visit was conducted on December 18, 2023, therefore the staff and training worksheets were reviewed to confirm staff were current with First Aid training, CPR, ITS-SIDS training, and criminal background qualifications letters. Three staff members had renewed their First Aid/CPR training since the last visit. The last fire inspection was conducted on November 14, 2023. The last sanitation inspection was conducted on February 29, 2024 with a “Superior” classification. The last fire drill was conducted on May 15, 2024 and a shelter-in-place drill on May 9, 2024. Outdoor safety checks were also monitored today and occurring monthly as required. The were two violations cited and corrected today. Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated with substitutions for today's lunch prior to the children being served lunch. 10A NCAC 09 .0901(b) 832 There was no written emergency medical care (EMC) plan. An EMC plan was posted, however, the plan had not been updated to reflect current staff responsible for determining degree of care needed. 10A NCAC 09 .0802(a) The following technical assistance was provided: -The menu for today’s lunch was not updated prior to being served to the children, however I did observe that on other days the menu had been updated with substitutions. It was explained that when substitutions are made for meals/snacks, the menu must be updated to reflect the substitutions prior to the children being served. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -The Emergency Medical Care Plan (EMC) was posted, however, has not been updated to reflect current staff. The EMC plan must be updated when changes are made in staffing. The EMC plan must also be reviewed with staff with revisions to the plan that have been made. Documentation of reviewing with staff must also be kept on file. 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (a) Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. A conversation was held with the administrator regarding medications administered for allergies, asthma, and other chronic conditions which included medications being required to be in the original container/box and requirements for medical action plans. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS. (6) A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. 10A NCAC 09 .0801 APPLICATION FOR ENROLLMENT (b) For any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and may include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp; Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 5/30/2024 Number Present: 52 Completed Date: 5/30/2024 Age: From 0 To 5 Total Minutes: 865 Time In: 09:30 AM Time Out: 11:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. The facility operates four star rated license. The program’s 18-month compliance history before today’s visit was 90%. The NC Secretary of State website was reviewed May 29, 2024, and Kindercare Education, LLC was listed as current- active. T. Stokes, Administrator assisted me with today’s visit. Upon arrival, Ms. Stokes was in a classroom counting in the staff/child ratio. We discussed the reason for the visit and items that would be monitored. I stated that I would start the walk through of the facility until she could join me. During the walk through of the indoor learning environment, I observed children participating in teacher directed activities, personal care routines, free play of indoor activities, transitioning to the outdoor learning environment and lunch. Lunch consisted of tuna salad with whole grain crackers, peas, peaches, and milk. Caregivers were observed interacting with the children in a nurturing and caring manner. The following items were monitored today: supervision, staff/child ratio, CPR, First Aid training, special training, criminal background qualifications, Emergency Medical Care plan, administering medication, storage of hazardous products/medication, general safety, discipline, adequate/approved space, program records, license posted, and permit restrictions. There have been no new staff hired since the annual compliance visit was conducted on December 18, 2023, therefore the staff and training worksheets were reviewed to confirm staff were current with First Aid training, CPR, ITS-SIDS training, and criminal background qualifications letters. Three staff members had renewed their First Aid/CPR training since the last visit. The last fire inspection was conducted on November 14, 2023. The last sanitation inspection was conducted on February 29, 2024 with a “Superior” classification. The last fire drill was conducted on May 15, 2024 and a shelter-in-place drill on May 9, 2024. Outdoor safety checks were also monitored today and occurring monthly as required. The were two violations cited and corrected today. Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu was not updated with substitutions for today's lunch prior to the children being served lunch. 10A NCAC 09 .0901(b) 832 There was no written emergency medical care (EMC) plan. An EMC plan was posted, however, the plan had not been updated to reflect current staff responsible for determining degree of care needed. 10A NCAC 09 .0802(a) The following technical assistance was provided: -The menu for today’s lunch was not updated prior to being served to the children, however I did observe that on other days the menu had been updated with substitutions. It was explained that when substitutions are made for meals/snacks, the menu must be updated to reflect the substitutions prior to the children being served. 10A NCAC 09 .0901 GENERAL NUTRITION REQUIREMENTS (b) When food is prepared by or provided by the center, menus for nutritious meals and snacks shall be planned at least one week in advance. At least one dated copy of the current week's menu shall be posted where it can be seen by parents and food preparation staff when food is prepared or provided by the center. A variety of food shall be included in meals and snacks. Any substitution shall be of comparable food value and shall be recorded on the menu prior to the meal or snack being served. -The Emergency Medical Care Plan (EMC) was posted, however, has not been updated to reflect current staff. The EMC plan must be updated when changes are made in staffing. The EMC plan must also be reviewed with staff with revisions to the plan that have been made. Documentation of reviewing with staff must also be kept on file. 10A NCAC 09 .0802 EMERGENCY MEDICAL CARE (a) Each child care center shall have a written plan that sets forth the steps to follow in the event of a child medical emergency. The plan shall be reviewed with all staff annually and whenever the plan is revised. This plan shall give the procedures to be followed to ensure that any child who becomes ill or is injured and requires medical attention while in care at the center receives appropriate medical attention. A conversation was held with the administrator regarding medications administered for allergies, asthma, and other chronic conditions which included medications being required to be in the original container/box and requirements for medical action plans. 10A NCAC 09 .0803 ADMINISTERING MEDICATION IN CHILD CARE CENTERS. (6) A parent may give a caregiver standing authorization for up to six months to administer prescription or over-the-counter medication to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: (a) the child's name; (b) the subject medical conditions or allergic reactions; (c) the names of the authorized over-the-counter medications; (d) the criteria for the administration of the medication; (e) the amount and frequency of the dosages; (f) the manner in which the medication shall be administered; (g) the signature of the parent; (h) the date the authorization was signed by the parent; and (i) the length of time the authorization is valid, if less than six months. 10A NCAC 09 .0801 APPLICATION FOR ENROLLMENT (b) For any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services, a medical action plan shall be attached to the application. The medical action plan shall be completed by the child's parent or a health care professional and may include the following: (1) a list of the child's diagnosis or diagnoses including dietary, environmental, and activity considerations that are applicable; (2) contact information for the child's health care professional(s); (3) medications to be administered on a scheduled basis; and (4) medications to be administered on an emergency basis with symptoms, and instructions. The medical action plan shall be updated on an annual basis and when changes to the plan are made by the child's parent or health care professional. Sample medical action plans may be found on the Division's website at http://ncchildcare.ncdhhs.gov/providers/pv_provideforms.asp; Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/18/2023 Number Present: 40 Completed Date: 12/18/2023 Age: From 0 To 5 Total Minutes: 350 Time In: 09:20 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Teresa Stokes, Assistant Director assisted me with the visit. Your program currently operates with a four-star license, issued April 4, 2022 earning 4 points in the education component, 5 points in the program standards component (meeting enhanced space and enhanced ratios) and 1 quality point for offering a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted December 22, 2022. The last sanitation inspection was completed September 28, 2023 with a “Superior” classification. The last fire inspection was conducted November 14, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the Assistant Director. The program’s compliance history was eighty eight percent before today’s visit. The NC Secretary of State website was reviewed on December 11, 2023 and Kindercare Education LLC was listed as current- active. During the walk-through, we visited each indoor and outdoor space. Children throughout the building were observed participating in free choice of indoor and outdoor play, personal care routines, group time and transitions. Staff were observed interacting and meeting the developmental needs of each of the children. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility received an approved fire inspection on November 14, 2023 however the inspection was not submitted to the Division within one week. I received a copy of the inspection today. 10A NCAC 09 .0304(a) 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The NC Summary of the Child Care Law was not posted. G.S. 110-102 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe arrival and departure procedures were not posted. .1003(b) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two new staff members did not have verification on file that emergency information had been completed. One new staff member completed the form during the visit. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One new staff member did not have verification on file that six clock hours of training was completed within the first two weeks of employment. One new staff member's hire date was July 31, 2023 however, the required six clock hours of training was not completed until September 8, 2023. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The license plate on one bus used to transport children expired July 2023. .1002(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 1, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected unless they were corrected during the visit. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant 3109 Wyntree Court Matthews, NC 28104 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -The Summary of the NC Child Care Law must be posted with the facility’s license in a prominent area. -Vehicles used to transport children enrolled in child care centers shall comply with all applicable State and federal laws and regulations. -A copy of the facility’s safe arrival and departure procedures must be posted in the center where they can be seen by parents. -Once an approved fire inspection is received, the inspection must be mailed or emailed to the Child Care Consultant within one week. -The Emergency Information form must be completed by all staff on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. -Each center shall ensure that each new employee who is expected to have contact with children receives 16 hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six hours of orientation within the first two weeks of employment. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff members prior to the person providing care to children. The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024, and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. The facility is in cohort #1 which means their preparation year began July 1, 2023, to June 30, 2024, with a reassessment year of July 1, 2024 to June 30, 2025. Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/18/2023 Number Present: 40 Completed Date: 12/18/2023 Age: From 0 To 5 Total Minutes: 350 Time In: 09:20 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Teresa Stokes, Assistant Director assisted me with the visit. Your program currently operates with a four-star license, issued April 4, 2022 earning 4 points in the education component, 5 points in the program standards component (meeting enhanced space and enhanced ratios) and 1 quality point for offering a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted December 22, 2022. The last sanitation inspection was completed September 28, 2023 with a “Superior” classification. The last fire inspection was conducted November 14, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the Assistant Director. The program’s compliance history was eighty eight percent before today’s visit. The NC Secretary of State website was reviewed on December 11, 2023 and Kindercare Education LLC was listed as current- active. During the walk-through, we visited each indoor and outdoor space. Children throughout the building were observed participating in free choice of indoor and outdoor play, personal care routines, group time and transitions. Staff were observed interacting and meeting the developmental needs of each of the children. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility received an approved fire inspection on November 14, 2023 however the inspection was not submitted to the Division within one week. I received a copy of the inspection today. 10A NCAC 09 .0304(a) 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The NC Summary of the Child Care Law was not posted. G.S. 110-102 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe arrival and departure procedures were not posted. .1003(b) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two new staff members did not have verification on file that emergency information had been completed. One new staff member completed the form during the visit. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One new staff member did not have verification on file that six clock hours of training was completed within the first two weeks of employment. One new staff member's hire date was July 31, 2023 however, the required six clock hours of training was not completed until September 8, 2023. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The license plate on one bus used to transport children expired July 2023. .1002(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 1, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected unless they were corrected during the visit. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant 3109 Wyntree Court Matthews, NC 28104 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -The Summary of the NC Child Care Law must be posted with the facility’s license in a prominent area. -Vehicles used to transport children enrolled in child care centers shall comply with all applicable State and federal laws and regulations. -A copy of the facility’s safe arrival and departure procedures must be posted in the center where they can be seen by parents. -Once an approved fire inspection is received, the inspection must be mailed or emailed to the Child Care Consultant within one week. -The Emergency Information form must be completed by all staff on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. -Each center shall ensure that each new employee who is expected to have contact with children receives 16 hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six hours of orientation within the first two weeks of employment. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff members prior to the person providing care to children. The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024, and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. The facility is in cohort #1 which means their preparation year began July 1, 2023, to June 30, 2024, with a reassessment year of July 1, 2024 to June 30, 2025. Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055472 Consultant: KAYE DUNLAP Operation Type: Center Case Number: Visit Date: 12/18/2023 Number Present: 40 Completed Date: 12/18/2023 Age: From 0 To 5 Total Minutes: 350 Time In: 09:20 AM Time Out: 03:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Teresa Stokes, Assistant Director assisted me with the visit. Your program currently operates with a four-star license, issued April 4, 2022 earning 4 points in the education component, 5 points in the program standards component (meeting enhanced space and enhanced ratios) and 1 quality point for offering a staff benefits package and an infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. The last annual compliance visit was conducted December 22, 2022. The last sanitation inspection was completed September 28, 2023 with a “Superior” classification. The last fire inspection was conducted November 14, 2023 and your facility was approved for daytime care only. The center's compliance history was reviewed with the Assistant Director. The program’s compliance history was eighty eight percent before today’s visit. The NC Secretary of State website was reviewed on December 11, 2023 and Kindercare Education LLC was listed as current- active. During the walk-through, we visited each indoor and outdoor space. Children throughout the building were observed participating in free choice of indoor and outdoor play, personal care routines, group time and transitions. Staff were observed interacting and meeting the developmental needs of each of the children. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility received an approved fire inspection on November 14, 2023 however the inspection was not submitted to the Division within one week. I received a copy of the inspection today. 10A NCAC 09 .0304(a) 115 A summary of the NC Child Care Law was not posted in a prominent place in the center. The NC Summary of the Child Care Law was not posted. G.S. 110-102 802 Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe arrival and departure procedures were not posted. .1003(b) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two new staff members did not have verification on file that emergency information had been completed. One new staff member completed the form during the visit. .0701(a) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One new staff member did not have verification on file that six clock hours of training was completed within the first two weeks of employment. One new staff member's hire date was July 31, 2023 however, the required six clock hours of training was not completed until September 8, 2023. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The license plate on one bus used to transport children expired July 2023. .1002(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 1, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected unless they were corrected during the visit. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Kaye Dunlap, Child Care Consultant 3109 Wyntree Court Matthews, NC 28104 Kaye.Dunlap@dhhs.nc.gov The following technical assistance was provided: -The Summary of the NC Child Care Law must be posted with the facility’s license in a prominent area. -Vehicles used to transport children enrolled in child care centers shall comply with all applicable State and federal laws and regulations. -A copy of the facility’s safe arrival and departure procedures must be posted in the center where they can be seen by parents. -Once an approved fire inspection is received, the inspection must be mailed or emailed to the Child Care Consultant within one week. -The Emergency Information form must be completed by all staff on or before the first day of work. The emergency information shall be updated as changes occur and at least annually. -Each center shall ensure that each new employee who is expected to have contact with children receives 16 hours of on-site orientation within the first six weeks of employment. As part of this orientation, each new employee shall complete six hours of orientation within the first two weeks of employment. -The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy must be reviewed with new staff members prior to the person providing care to children. The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024, and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each includes a preparation year and a reassessment year. The facility is in cohort #1 which means their preparation year began July 1, 2023, to June 30, 2024, with a reassessment year of July 1, 2024 to June 30, 2025. Thank you for your time today. If you have any questions or concerns, please contact me at 704-594-0152 or by email at kaye.dunlap@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times