10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2203 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 59 Completed Date: 12/16/2025 Age: From 0 To 5 Total Minutes: 325 Time In: 09:35 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for the annual compliance visit. The facility currently operates with a four-star license, issued April 4, 2022, meeting enhanced ratio and enhanced space. The last annual compliance visit was conducted on January 16, 2025. The compliance history prior to today’s visit was 83%. The Secretary of State website reviewed December 15, 2025, lists Kindercare Education LLC as current-active. Upon my arrival I rang the doorbell. Erica Roberts, Assistant Director, was in the kitchen and answered the door. Trisha Holbein, Director, was in the office. Ms. Roberts alerted her of my arrival. I reviewed all information required to be posted and found in compliance. The last Sanitation Inspection was completed December 10, 2025, with a superior rating and four (4) demerits. The last fire inspection was completed July 1, 2025. The playground inspections were current and in compliance. The incident log was monitored and in compliance. The emergency drill log was monitored. A shelter in place drill was conducted on August 6, 2025. A violation was cited. A fire drill was conducted on December 9, 2025. The EPR plan is dated December 9, 2024. A violation was cited. The ready-to-go file was observed available and in compliance. A walk-through of the facility was completed today including all indoor and outdoor areas. The center does not provide transportation. Ms. Holbein walked through the facility with me. Ms. Roberts assisted me with the visit During the walk through, I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in personal care routines, indoor activity areas, circle time, outdoor play and lunch. The caregivers were observed supervising activities and assisting with personal care routines. Activity plans were posted, and materials were available, in good repair and age appropriate for the number of children in each classroom. Staff/child ratio was in compliance. Nurturing and caring tones were heard throughout the facility. Rooms serving infants and toddlers were monitored for safe sleep checks, required posted items, feeding schedules, labeled and dated bottles or cups and diaper creams. Small parts, storage of hazardous materials and general safety were monitored. Violations were cited. Please review the violations section for details. One (1) child is currently enrolled requiring Emergency Medication. I monitored all paperwork and found in compliance. A general safety violation was cited, and details can be reviewed in the violations section. The Staff and Training Worksheets were received, however are not completed. There have been five (5) new staff hired since the routine unannounced visit on June 18, 2025. I monitored CBC Letters, CPR/First Aid Certifications and ITS-Sids Certifications on file for all staff today. A violation was cited for CPR/First Aid. The ABCMS roster was monitored December 15, 2025, and found in compliance. Ten (10) percent of children’s files were monitored and violations were cited. The following violations were cited today: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two (2) children did not have a signed statement on file that the summary of law was provided. GS 110-102 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. In Space 6, food allergy information was not posted for a child requiring emergency medication. .0901(g) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In Space 1, Space 2 and Space 5, feeding schedules were not available and/or posted for all the children in the room under 15 months of age. 10A NCAC 09 .0902(a) 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In Space 2, the refrigerator did not contain a thermometer to measure the temperature. 15A NCAC 18A .2806(j)(2) 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the playground area serving toddlers and twos, the stationary equipment, the platform is peeling exposing sharp and rusty bolts. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. A child requiring emergency medication was observed in Space 6 and the emergency medication was stored in Space 5. The administrator and teacher did not know where the medication was located during monitoring of the classroom. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor play area had two water tables with water and debris collected in the tubs. 15A NCAC 18A .2832(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 2, a teacher's purse containing Tylenol was stored in an unlocked cabinet, Nystatin and Mupirocin was stored unlocked under the changing table, and sharp scissors. were stored on a countertop lower than five feet accessible to children. In Space 4C, Space 6 and Space 8 ice packs stating keep out of reach of children were stored in backpacks hanging on a door knob accessible to children. In Space 5, Desitin and Aquaphor were stored in a child's backpack accessible to children and glitter was stored on a counter accessible to children under three years of age.. In Space 6, spray snow in an aerosol can was not locked and a battery was on a table accessible to children. .2820(b) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In Space 2, Mupirocin and Nystatin was stored unlocked under the changing table accessible to children. 15A NCAC 18A .2820(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 2, Nystatin was not accompanied by written signed instruction from a physician or health care professional. .0803(2)(a) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, grocery bags were in a bottle bag, construction paper and diapers wrapped in plastic, and a baggy was in a cubby accessible to children. In Space 2, diapers wrapped in plastic were stored accessible to children. In Space 5, baggies with spoons, snacks and bowls wrapped in plastic were stores in an unlocked cabinet and the food cart contained baggies with spoons accessible to children. In Space 6, a closet was unlocked containing diapers wrapped in plastic and a large plastic bag full of cotton stuffing, baggies containing art supplies, small pom poms, marble gems and art supplies wrapped in baggies were on a able and in a plastic storage drawer accessible to children. .0604(q) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space 2, it was documented a 6 month old child was placed on tummy December 16, 2025 at 10:09 am. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space 1 and Space 2, a customized safe sleep policy was posted. A poster posted did not contain the required information. .0606(b) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired 7/3/2025 had a health assessment on file dated 7/11/2025. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current First Aid certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member hired 9/3/2025 did not have a current CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee hired 5/7/2025 had no hours, no provider listed and no administrator signature documented, an employee hired 9/3/2025 had no hours and provider documented, an employee hired 8/4/2025 had no provider documented, an employee hired 7/3/2025 has no orientation on file, an employee hired 8/10/2025 has no orientation on file. .1101(a)(b) 1302 Individual applications were not on file for each child. One (1) child enrolled 9/15/2025 did not have an application on file. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One (1) child enrolled 9/15/2025 did not have medical care information on file. .0802(c) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. One (1) child enrolled 9/15/2025 did not have a medical assessment on file. GS110-91(1) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Two (2) children enrolled did not have a signed and dated discipline policy on file. .1804(c) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted 8/6/2025. .0604(u);.0302(d)(8) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan on file is dated 12/9/2024. .0607(e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Two (2) children enrolled did not have a signed tobacco statement on file. .0604(j) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee hired 5/7/2025 had policy on file dated 7/2/2025. An employee hired 8/4/2025 did not have a signed policy on file, an employee hired 8/10/2025 did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. An employee hired 7/3/2025 has a certificate on file dated 5/1/2024. An employee hired 8/10/2025 did not have a certificate on file. An employee hired 8/4/2025 did not have a certificate on file. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A veteran employee hired 9/3/2009 had training certificate on file dated 6/23/2020 for Administration of Medication; 12/17/2020 for Recognizing and Responding to Child Abuse and 12/20/20 for Handling and Storage of Hazardous Materials. .1103(b) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Thee (3) children enrolled did not have a signed statement on file acknowledging receipt and explanation of the policy. .0608(b)(1-6) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Additional time is extended due to holiday schedule. A follow-up visit will be conducted to monitor staff files . Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance Please review SECTION .2200 - ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES We discussed the following: 10A NCAC 09 .2203 WRITTEN WARNINGS A written warning, which shall include a corrective action plan, may be issued to an operator in regard to any violation including, but not limited to, these situations: (1) a substantiation of one or more violations as a result of a complaint that do not meet the criteria for a maltreatment finding in accordance with G.S. 110-105.3(b)(3) but for which corrective action is needed; (2) citation of 16 or more violations of separate rules in a single visit where the operator does not meet the criteria of other administrative actions set forth in this Section; or (3) citation of one of the following violations on two consecutive visits: (a) supervision of children; (b) discipline, nurture, or care of children; (c) staff/child ratio; (d) group size; (e) licensed capacity; (f) permit restriction; (g) CPR training; (h) First Aid training; (i) ITS-SIDS training; and (j) criminal record check requirements regarding pre-service and three-year reassessments in accordance with G.S. 110-90.2(b). Staff Files I suggest you organize your staff files in the same order as the Staff and Training Worksheet outlines in column 1. You will need to file health related items in a separate file. We discussed maintaining training records per calendar year from the date of employment and placing certificates behind the log per year according to the employee’s date of hire. I offered to provide a courtesy visit to discuss staff file organizations and documenting training using our training logs. Please email me if you would like me to assist you with staff files. Please organize your staff files and update your staff and training worksheet to include all substitutes. Submit the staff and training worksheet to me on or before Tuesday, December 23, 2025. A follow-up visit will be conducted to review the staff files. Additional violations may be cited at that time and added to today’s visit summary. Children’s Files You can refer to the children’s files checklist used during today’s visit to assist you with requiemtns for children’s files. Small Parts, Plastic and Storage of Hazardous Materials We discussed regular checks from your administration monitoring classrooms serving children under three years of age for plastic bags/small parts and storge of hazardous materials. Any space including the entrance area is considered accessible to children. We discussed training your teachers to monitor all personal belongings, backpacks and/or diaper bags daily since they are stored accessible to children (stored lower than five (5) feet) for hazardous materials. Emergency Medications We discussed training your teachers to monitor emergency medications regularly and to make sure to move medication with a child if the child changes rooms during the day. All paperwork signed by a physician and the parent should be copied and stored with the Zyrtec and the Epi-Pen. Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. We discussed the timeline for your license. The Division has a timeline of transitioning to current Pathway to the Stars by December 2026. You shared that KinderCare will choose Pathway 3 using NAEYC Accreditation. If the center is not accredited on or before the QRIS timeline, you will need ot apply using Pathway 1 or 2. I will provide Technical Assistance regarding the Pathway at your next routine unannounced visit. NC Rated License Project We discussed that you can train and equip your teachers using the resources for Get Ready for the 3’s / QRIS. Visit the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. New Rules Effective July 1, 2025, Now Available Please bookmark Chapter 9 to reference the most current rules effective July 1, 2025. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Chapter_9_Child_Care_Rules_Effective_July_1_2025.pdf?ver=9gQO5ZV3KdVI8BanULluoA%3d%3d Staff WORKS Letters We discussed keeping your staff WORKS Letters up to date and on file. You can access more information here: https://ncchildcare.ncdhhs.gov/Services/DCDEE-WORKS NC FELD Training We discussed utilizing the NC Foundations for Early Learning and Development resource book. I recommend taking the NC FELD training offered through Child Care Resources. The training description and calendar can be accessed here: https://www.childcareresourcesinc.org/training . CCRI will also contract training for your facility if you are interested. MOODLE Staff Orientation We discussed that Moodle now offers orientation and child development training for your staff. Moodle can be accessed here: https://www.dcdee.moodle.nc.gov/ Reminder Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 6/18/2025 Number Present: 58 Completed Date: 6/18/2025 Age: From 0 To 6 Total Minutes: 290 Time In: 09:25 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. The 18-month compliance history prior to today's visit was 88 %. Upon my arrival I rang the doorbell several times. I waited four (4) minutes for access to the facility before calling the center. Erica Roberts, Assistant Director, was in the kitchen and was able to hear the telephone. She stated she is unable to hear the doorbell in the kitchen. Ms. Roberts opened the door and greeted me. Trisha Holbein, Director, was not at the facility upon arrival. I was able to speak with her by phone and stated the reason for my visit. I met with Ms. Roberts to discuss the items to be monitored. I requested access to staff files and the latest staff and training worksheets. The staff files were locked, and a key was not at the facility. I asked about access to children’s files as well and was told they were also locked. The EPR ready to go file was accessible however, not updated with current children and staff files. I completed a walkthrough of the facility with Ms. Roberts. I observed each group of children engaged in activities including tummy time, personal care routines, teacher directed activities, snack, center play, and outdoor water play. Staff/child ratio was maintained in each group observed. Staff were heard using nurturing tones as they spoke to children in their care. Materials and equipment in classrooms were observed to be clean and in good repair. After the walkthrough, I returned to the office area. Ms. Holbein had arrived to the facility. I introduced myself and shared the reason for the visit and the items I would need to monitor today. There have been four (4) new staff hired since the annual compliance visit on January 16, 2025. Files were not in order and available for review. I was able to view some new employee items required for today’s visit with Ms. Holbein. Staff and training worksheets are not current, so I used the previous staff and training worksheets to verify items needed for veteran staff today. The following items were monitored today: License Posted/Permit Restrictions: The license was posted, and all restrictions were in compliance. Supervision: Each group of children was adequately supervised during the visit. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. CBC Qualification: Staff were current with Criminal Background Check (CBC) qualification. The requirements for ABCMS have not been met. I will review this at your next visit for compliance. ITS-SIDS: I reviewed the staff requiring ITS-SIDS training and found in compliance. Safe sleep policy and sleep charts: I reviewed the center safe sleep policy, observed it posted and monitored sleep charts. The safe sleep policy needs to be updated. The last revision was 2023. Emergency Medical Care Plan: The Emergency Care Plan was posted and current. Administration of Medication: I monitored all topical creams and found in compliance. There is currently one (1) child requiring Emergency Medication in the facility. There is one (1) child with a Medical Action Plan. Administration of Medication was in compliance. Storage of Hazardous Substances: Colgate containing a keep out of reach warning, hand sanitizer and white out was observed accessible to children. Storage of Medication: All medication was observed stored in compliance. General Safety: A violation was cited for plastic bags and small parts accessible to children under three (3) years old. Discipline: There were no discipline concerns; appropriate discipline was provided. Nurturing tones were heard when staff spoke with children. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: The last fire inspection was conducted on 12-3-2024. A violation was cited. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted 6/12/2025 with a superior rating. The EPR is dated December 9, 2024.The ready-to-go file was monitored and was not in compliance. The monthly playground inspections were reviewed and not in compliance. The incident log was reviewed and found meeting compliance. Information required to be posted was observed posted in the facility. The Summary of Law posted is dated 2021. A more current summary is available on our website. This is not a violation. The following violations were cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was February 12, 2024. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 7, Colgate was on a counter and hand sanitizer was in a window sill accessible to children. In Space 6, white out was in and on top of a plastic storage drawer on a table accessible to children. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were stored in an unlocked drawer accessible to children. In Space 7, plastic bags were in a backpack and on a cubby lower than five (5) feet accessible to children. Small seashells and plastic baggies with toothbrushes were on a counter accessible to children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were not documented for February, 2025 - April, 2025. .0605(q) 1043 All staff records, except financial records, were not made available for review. One (1) new staff member hired 5/7/25 did not have a file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) new employee hired 3/5/2025 did not complete the required orientation within the first six weeks. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The director hired 2/14/2025 has not completed the ITS-SIDS training. .1102(f) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) new employees did not complete the required orientation within the first two weeks of employment. .1101(a)(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The ready to go file was not current with new children and staff. .0607(d)(10) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. Completion of training within four (4) months was not on file for director hired 2/14/2025. .0607(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three (3) new employees did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) employee hired 2/14/25 and one (1) employee hired 3/5/25 did not complete the training within 90 days of employment. .1102(g) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance: We discussed the following: Reminders: Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. The current Summary of Law can be found under the provider documents and forms. We discussed downloading rules and regulations to your desktop so you are able to access them easily. Records Retention We discussed that a chart for record retention can be found in Chapter 9 for your review. Staff and Training, Health and Safety and On-Going Training Worksheets We discussed accessing the most current forms on our website under Provider Documents and Forms. North Carolina Foundations for Early Learning and Development For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at https://ncchildcare.ncdhhs.gov/Foundations-for-Early-Learning-and-Development You can access the training calendar for NCFELD trainings here: https://www.childcareresourcesinc.org/training . You may be able to schedule training for your staff as well. Here is information to contract training: Contracted Training Let us bring our experts to you! Contracted training offers you the opportunity to meet the specific professional development needs of your staff, right at your own facility. For more information or to schedule contracted training, send us an email or click here! Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. Challenging Behaviors Hotline We discussed supporting your staff and children needing support by utilizing Healthy Social Behaviors Resources at //www.childcareresourcesinc.org/challenging-behaviors-helpline Specialists with the Birth-to-Three Quality Initiative partner with classroom teachers and administrators using PBC to help them set goals and accomplish what matters most to them for the benefit of the children and families they serve. More information can be found here: https://www.childcareresourcesinc.org/technical-assistance Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. Pathways to the Stars (QRIS Initiative) The NC Division of Child Development and Early Education (DCDEE) is actively planning for the implementation of new QRIS requirements. Please contact me about your interest in the new pathway options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. We discussed that you may have the option to receive star rated license using your current NAC Accreditation. Please find more information here: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Accreditation Licensure - Child care programs currently accredited through the approved accrediting bodies may move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. I will keep you up to date with all QRIS information and timelines. Emergency-Preparedness-and-Response We discussed you are required to complete Emergency Preparedness and Response training. I recommend having all the administrative staff take training and review the EPR plan regularly with all staff. Administrative staff should know and understand the plan in case of emergency while the Director is absent. Find more information here: https://ncchildcare.ncdhhs.gov/Provider/Emergency-Preparedness-and-Response Accessing Staff and Children Records We discussed all administrative staff always having access to children and staff records at the facility. ABCMS We discussed updating your staff roster in ABCMS to reflect staff at the facility. See more information as follows: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. As we discussed I will be glad to provide a courtesy visit or a virtual meeting to assist you any way needed. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 6/18/2025 Number Present: 58 Completed Date: 6/18/2025 Age: From 0 To 6 Total Minutes: 290 Time In: 09:25 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. The 18-month compliance history prior to today's visit was 88 %. Upon my arrival I rang the doorbell several times. I waited four (4) minutes for access to the facility before calling the center. Erica Roberts, Assistant Director, was in the kitchen and was able to hear the telephone. She stated she is unable to hear the doorbell in the kitchen. Ms. Roberts opened the door and greeted me. Trisha Holbein, Director, was not at the facility upon arrival. I was able to speak with her by phone and stated the reason for my visit. I met with Ms. Roberts to discuss the items to be monitored. I requested access to staff files and the latest staff and training worksheets. The staff files were locked, and a key was not at the facility. I asked about access to children’s files as well and was told they were also locked. The EPR ready to go file was accessible however, not updated with current children and staff files. I completed a walkthrough of the facility with Ms. Roberts. I observed each group of children engaged in activities including tummy time, personal care routines, teacher directed activities, snack, center play, and outdoor water play. Staff/child ratio was maintained in each group observed. Staff were heard using nurturing tones as they spoke to children in their care. Materials and equipment in classrooms were observed to be clean and in good repair. After the walkthrough, I returned to the office area. Ms. Holbein had arrived to the facility. I introduced myself and shared the reason for the visit and the items I would need to monitor today. There have been four (4) new staff hired since the annual compliance visit on January 16, 2025. Files were not in order and available for review. I was able to view some new employee items required for today’s visit with Ms. Holbein. Staff and training worksheets are not current, so I used the previous staff and training worksheets to verify items needed for veteran staff today. The following items were monitored today: License Posted/Permit Restrictions: The license was posted, and all restrictions were in compliance. Supervision: Each group of children was adequately supervised during the visit. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. CBC Qualification: Staff were current with Criminal Background Check (CBC) qualification. The requirements for ABCMS have not been met. I will review this at your next visit for compliance. ITS-SIDS: I reviewed the staff requiring ITS-SIDS training and found in compliance. Safe sleep policy and sleep charts: I reviewed the center safe sleep policy, observed it posted and monitored sleep charts. The safe sleep policy needs to be updated. The last revision was 2023. Emergency Medical Care Plan: The Emergency Care Plan was posted and current. Administration of Medication: I monitored all topical creams and found in compliance. There is currently one (1) child requiring Emergency Medication in the facility. There is one (1) child with a Medical Action Plan. Administration of Medication was in compliance. Storage of Hazardous Substances: Colgate containing a keep out of reach warning, hand sanitizer and white out was observed accessible to children. Storage of Medication: All medication was observed stored in compliance. General Safety: A violation was cited for plastic bags and small parts accessible to children under three (3) years old. Discipline: There were no discipline concerns; appropriate discipline was provided. Nurturing tones were heard when staff spoke with children. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: The last fire inspection was conducted on 12-3-2024. A violation was cited. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted 6/12/2025 with a superior rating. The EPR is dated December 9, 2024.The ready-to-go file was monitored and was not in compliance. The monthly playground inspections were reviewed and not in compliance. The incident log was reviewed and found meeting compliance. Information required to be posted was observed posted in the facility. The Summary of Law posted is dated 2021. A more current summary is available on our website. This is not a violation. The following violations were cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was February 12, 2024. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 7, Colgate was on a counter and hand sanitizer was in a window sill accessible to children. In Space 6, white out was in and on top of a plastic storage drawer on a table accessible to children. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were stored in an unlocked drawer accessible to children. In Space 7, plastic bags were in a backpack and on a cubby lower than five (5) feet accessible to children. Small seashells and plastic baggies with toothbrushes were on a counter accessible to children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were not documented for February, 2025 - April, 2025. .0605(q) 1043 All staff records, except financial records, were not made available for review. One (1) new staff member hired 5/7/25 did not have a file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) new employee hired 3/5/2025 did not complete the required orientation within the first six weeks. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The director hired 2/14/2025 has not completed the ITS-SIDS training. .1102(f) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) new employees did not complete the required orientation within the first two weeks of employment. .1101(a)(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The ready to go file was not current with new children and staff. .0607(d)(10) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. Completion of training within four (4) months was not on file for director hired 2/14/2025. .0607(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three (3) new employees did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) employee hired 2/14/25 and one (1) employee hired 3/5/25 did not complete the training within 90 days of employment. .1102(g) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance: We discussed the following: Reminders: Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. The current Summary of Law can be found under the provider documents and forms. We discussed downloading rules and regulations to your desktop so you are able to access them easily. Records Retention We discussed that a chart for record retention can be found in Chapter 9 for your review. Staff and Training, Health and Safety and On-Going Training Worksheets We discussed accessing the most current forms on our website under Provider Documents and Forms. North Carolina Foundations for Early Learning and Development For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at https://ncchildcare.ncdhhs.gov/Foundations-for-Early-Learning-and-Development You can access the training calendar for NCFELD trainings here: https://www.childcareresourcesinc.org/training . You may be able to schedule training for your staff as well. Here is information to contract training: Contracted Training Let us bring our experts to you! Contracted training offers you the opportunity to meet the specific professional development needs of your staff, right at your own facility. For more information or to schedule contracted training, send us an email or click here! Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. Challenging Behaviors Hotline We discussed supporting your staff and children needing support by utilizing Healthy Social Behaviors Resources at //www.childcareresourcesinc.org/challenging-behaviors-helpline Specialists with the Birth-to-Three Quality Initiative partner with classroom teachers and administrators using PBC to help them set goals and accomplish what matters most to them for the benefit of the children and families they serve. More information can be found here: https://www.childcareresourcesinc.org/technical-assistance Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. Pathways to the Stars (QRIS Initiative) The NC Division of Child Development and Early Education (DCDEE) is actively planning for the implementation of new QRIS requirements. Please contact me about your interest in the new pathway options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. We discussed that you may have the option to receive star rated license using your current NAC Accreditation. Please find more information here: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Accreditation Licensure - Child care programs currently accredited through the approved accrediting bodies may move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. I will keep you up to date with all QRIS information and timelines. Emergency-Preparedness-and-Response We discussed you are required to complete Emergency Preparedness and Response training. I recommend having all the administrative staff take training and review the EPR plan regularly with all staff. Administrative staff should know and understand the plan in case of emergency while the Director is absent. Find more information here: https://ncchildcare.ncdhhs.gov/Provider/Emergency-Preparedness-and-Response Accessing Staff and Children Records We discussed all administrative staff always having access to children and staff records at the facility. ABCMS We discussed updating your staff roster in ABCMS to reflect staff at the facility. See more information as follows: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. As we discussed I will be glad to provide a courtesy visit or a virtual meeting to assist you any way needed. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 6/18/2025 Number Present: 58 Completed Date: 6/18/2025 Age: From 0 To 6 Total Minutes: 290 Time In: 09:25 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. The 18-month compliance history prior to today's visit was 88 %. Upon my arrival I rang the doorbell several times. I waited four (4) minutes for access to the facility before calling the center. Erica Roberts, Assistant Director, was in the kitchen and was able to hear the telephone. She stated she is unable to hear the doorbell in the kitchen. Ms. Roberts opened the door and greeted me. Trisha Holbein, Director, was not at the facility upon arrival. I was able to speak with her by phone and stated the reason for my visit. I met with Ms. Roberts to discuss the items to be monitored. I requested access to staff files and the latest staff and training worksheets. The staff files were locked, and a key was not at the facility. I asked about access to children’s files as well and was told they were also locked. The EPR ready to go file was accessible however, not updated with current children and staff files. I completed a walkthrough of the facility with Ms. Roberts. I observed each group of children engaged in activities including tummy time, personal care routines, teacher directed activities, snack, center play, and outdoor water play. Staff/child ratio was maintained in each group observed. Staff were heard using nurturing tones as they spoke to children in their care. Materials and equipment in classrooms were observed to be clean and in good repair. After the walkthrough, I returned to the office area. Ms. Holbein had arrived to the facility. I introduced myself and shared the reason for the visit and the items I would need to monitor today. There have been four (4) new staff hired since the annual compliance visit on January 16, 2025. Files were not in order and available for review. I was able to view some new employee items required for today’s visit with Ms. Holbein. Staff and training worksheets are not current, so I used the previous staff and training worksheets to verify items needed for veteran staff today. The following items were monitored today: License Posted/Permit Restrictions: The license was posted, and all restrictions were in compliance. Supervision: Each group of children was adequately supervised during the visit. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. CBC Qualification: Staff were current with Criminal Background Check (CBC) qualification. The requirements for ABCMS have not been met. I will review this at your next visit for compliance. ITS-SIDS: I reviewed the staff requiring ITS-SIDS training and found in compliance. Safe sleep policy and sleep charts: I reviewed the center safe sleep policy, observed it posted and monitored sleep charts. The safe sleep policy needs to be updated. The last revision was 2023. Emergency Medical Care Plan: The Emergency Care Plan was posted and current. Administration of Medication: I monitored all topical creams and found in compliance. There is currently one (1) child requiring Emergency Medication in the facility. There is one (1) child with a Medical Action Plan. Administration of Medication was in compliance. Storage of Hazardous Substances: Colgate containing a keep out of reach warning, hand sanitizer and white out was observed accessible to children. Storage of Medication: All medication was observed stored in compliance. General Safety: A violation was cited for plastic bags and small parts accessible to children under three (3) years old. Discipline: There were no discipline concerns; appropriate discipline was provided. Nurturing tones were heard when staff spoke with children. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: The last fire inspection was conducted on 12-3-2024. A violation was cited. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted 6/12/2025 with a superior rating. The EPR is dated December 9, 2024.The ready-to-go file was monitored and was not in compliance. The monthly playground inspections were reviewed and not in compliance. The incident log was reviewed and found meeting compliance. Information required to be posted was observed posted in the facility. The Summary of Law posted is dated 2021. A more current summary is available on our website. This is not a violation. The following violations were cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was February 12, 2024. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 7, Colgate was on a counter and hand sanitizer was in a window sill accessible to children. In Space 6, white out was in and on top of a plastic storage drawer on a table accessible to children. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were stored in an unlocked drawer accessible to children. In Space 7, plastic bags were in a backpack and on a cubby lower than five (5) feet accessible to children. Small seashells and plastic baggies with toothbrushes were on a counter accessible to children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were not documented for February, 2025 - April, 2025. .0605(q) 1043 All staff records, except financial records, were not made available for review. One (1) new staff member hired 5/7/25 did not have a file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) new employee hired 3/5/2025 did not complete the required orientation within the first six weeks. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The director hired 2/14/2025 has not completed the ITS-SIDS training. .1102(f) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) new employees did not complete the required orientation within the first two weeks of employment. .1101(a)(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The ready to go file was not current with new children and staff. .0607(d)(10) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. Completion of training within four (4) months was not on file for director hired 2/14/2025. .0607(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three (3) new employees did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) employee hired 2/14/25 and one (1) employee hired 3/5/25 did not complete the training within 90 days of employment. .1102(g) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance: We discussed the following: Reminders: Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. The current Summary of Law can be found under the provider documents and forms. We discussed downloading rules and regulations to your desktop so you are able to access them easily. Records Retention We discussed that a chart for record retention can be found in Chapter 9 for your review. Staff and Training, Health and Safety and On-Going Training Worksheets We discussed accessing the most current forms on our website under Provider Documents and Forms. North Carolina Foundations for Early Learning and Development For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at https://ncchildcare.ncdhhs.gov/Foundations-for-Early-Learning-and-Development You can access the training calendar for NCFELD trainings here: https://www.childcareresourcesinc.org/training . You may be able to schedule training for your staff as well. Here is information to contract training: Contracted Training Let us bring our experts to you! Contracted training offers you the opportunity to meet the specific professional development needs of your staff, right at your own facility. For more information or to schedule contracted training, send us an email or click here! Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. Challenging Behaviors Hotline We discussed supporting your staff and children needing support by utilizing Healthy Social Behaviors Resources at //www.childcareresourcesinc.org/challenging-behaviors-helpline Specialists with the Birth-to-Three Quality Initiative partner with classroom teachers and administrators using PBC to help them set goals and accomplish what matters most to them for the benefit of the children and families they serve. More information can be found here: https://www.childcareresourcesinc.org/technical-assistance Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. Pathways to the Stars (QRIS Initiative) The NC Division of Child Development and Early Education (DCDEE) is actively planning for the implementation of new QRIS requirements. Please contact me about your interest in the new pathway options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. We discussed that you may have the option to receive star rated license using your current NAC Accreditation. Please find more information here: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Accreditation Licensure - Child care programs currently accredited through the approved accrediting bodies may move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. I will keep you up to date with all QRIS information and timelines. Emergency-Preparedness-and-Response We discussed you are required to complete Emergency Preparedness and Response training. I recommend having all the administrative staff take training and review the EPR plan regularly with all staff. Administrative staff should know and understand the plan in case of emergency while the Director is absent. Find more information here: https://ncchildcare.ncdhhs.gov/Provider/Emergency-Preparedness-and-Response Accessing Staff and Children Records We discussed all administrative staff always having access to children and staff records at the facility. ABCMS We discussed updating your staff roster in ABCMS to reflect staff at the facility. See more information as follows: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. As we discussed I will be glad to provide a courtesy visit or a virtual meeting to assist you any way needed. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 6/18/2025 Number Present: 58 Completed Date: 6/18/2025 Age: From 0 To 6 Total Minutes: 290 Time In: 09:25 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance of applicable child care requirements during a routine unannounced visit. The 18-month compliance history prior to today's visit was 88 %. Upon my arrival I rang the doorbell several times. I waited four (4) minutes for access to the facility before calling the center. Erica Roberts, Assistant Director, was in the kitchen and was able to hear the telephone. She stated she is unable to hear the doorbell in the kitchen. Ms. Roberts opened the door and greeted me. Trisha Holbein, Director, was not at the facility upon arrival. I was able to speak with her by phone and stated the reason for my visit. I met with Ms. Roberts to discuss the items to be monitored. I requested access to staff files and the latest staff and training worksheets. The staff files were locked, and a key was not at the facility. I asked about access to children’s files as well and was told they were also locked. The EPR ready to go file was accessible however, not updated with current children and staff files. I completed a walkthrough of the facility with Ms. Roberts. I observed each group of children engaged in activities including tummy time, personal care routines, teacher directed activities, snack, center play, and outdoor water play. Staff/child ratio was maintained in each group observed. Staff were heard using nurturing tones as they spoke to children in their care. Materials and equipment in classrooms were observed to be clean and in good repair. After the walkthrough, I returned to the office area. Ms. Holbein had arrived to the facility. I introduced myself and shared the reason for the visit and the items I would need to monitor today. There have been four (4) new staff hired since the annual compliance visit on January 16, 2025. Files were not in order and available for review. I was able to view some new employee items required for today’s visit with Ms. Holbein. Staff and training worksheets are not current, so I used the previous staff and training worksheets to verify items needed for veteran staff today. The following items were monitored today: License Posted/Permit Restrictions: The license was posted, and all restrictions were in compliance. Supervision: Each group of children was adequately supervised during the visit. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. CBC Qualification: Staff were current with Criminal Background Check (CBC) qualification. The requirements for ABCMS have not been met. I will review this at your next visit for compliance. ITS-SIDS: I reviewed the staff requiring ITS-SIDS training and found in compliance. Safe sleep policy and sleep charts: I reviewed the center safe sleep policy, observed it posted and monitored sleep charts. The safe sleep policy needs to be updated. The last revision was 2023. Emergency Medical Care Plan: The Emergency Care Plan was posted and current. Administration of Medication: I monitored all topical creams and found in compliance. There is currently one (1) child requiring Emergency Medication in the facility. There is one (1) child with a Medical Action Plan. Administration of Medication was in compliance. Storage of Hazardous Substances: Colgate containing a keep out of reach warning, hand sanitizer and white out was observed accessible to children. Storage of Medication: All medication was observed stored in compliance. General Safety: A violation was cited for plastic bags and small parts accessible to children under three (3) years old. Discipline: There were no discipline concerns; appropriate discipline was provided. Nurturing tones were heard when staff spoke with children. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: The last fire inspection was conducted on 12-3-2024. A violation was cited. The emergency drill log was reviewed and found meeting compliance. The last sanitation inspection was conducted 6/12/2025 with a superior rating. The EPR is dated December 9, 2024.The ready-to-go file was monitored and was not in compliance. The monthly playground inspections were reviewed and not in compliance. The incident log was reviewed and found meeting compliance. Information required to be posted was observed posted in the facility. The Summary of Law posted is dated 2021. A more current summary is available on our website. This is not a violation. The following violations were cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was February 12, 2024. 10A NCAC 09 .0304(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 7, Colgate was on a counter and hand sanitizer was in a window sill accessible to children. In Space 6, white out was in and on top of a plastic storage drawer on a table accessible to children. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were stored in an unlocked drawer accessible to children. In Space 7, plastic bags were in a backpack and on a cubby lower than five (5) feet accessible to children. Small seashells and plastic baggies with toothbrushes were on a counter accessible to children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Inspections were not documented for February, 2025 - April, 2025. .0605(q) 1043 All staff records, except financial records, were not made available for review. One (1) new staff member hired 5/7/25 did not have a file available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) new employee hired 3/5/2025 did not complete the required orientation within the first six weeks. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The director hired 2/14/2025 has not completed the ITS-SIDS training. .1102(f) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) new employees did not complete the required orientation within the first two weeks of employment. .1101(a)(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The ready to go file was not current with new children and staff. .0607(d)(10) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. Completion of training within four (4) months was not on file for director hired 2/14/2025. .0607(b) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three (3) new employees did not have a signed policy on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) employee hired 2/14/25 and one (1) employee hired 3/5/25 did not complete the training within 90 days of employment. .1102(g) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 2, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa Eddins-Smith, Child Care Consultant Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. Technical Assistance: We discussed the following: Reminders: Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. The current Summary of Law can be found under the provider documents and forms. We discussed downloading rules and regulations to your desktop so you are able to access them easily. Records Retention We discussed that a chart for record retention can be found in Chapter 9 for your review. Staff and Training, Health and Safety and On-Going Training Worksheets We discussed accessing the most current forms on our website under Provider Documents and Forms. North Carolina Foundations for Early Learning and Development For each group of children in care, the activity plan shall include activities intended to stimulate the following developmental domains, in accordance with North Carolina Foundations for Early Learning and Development, available on the Division's website at https://ncchildcare.ncdhhs.gov/Foundations-for-Early-Learning-and-Development You can access the training calendar for NCFELD trainings here: https://www.childcareresourcesinc.org/training . You may be able to schedule training for your staff as well. Here is information to contract training: Contracted Training Let us bring our experts to you! Contracted training offers you the opportunity to meet the specific professional development needs of your staff, right at your own facility. For more information or to schedule contracted training, send us an email or click here! Understanding the New QRIS If you missed the information sessions on the QRIS Modernization, you can now watch recordings of the webinars for parents and providers, including one with live Spanish translation. Visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization for videos, new resources and updates. Challenging Behaviors Hotline We discussed supporting your staff and children needing support by utilizing Healthy Social Behaviors Resources at //www.childcareresourcesinc.org/challenging-behaviors-helpline Specialists with the Birth-to-Three Quality Initiative partner with classroom teachers and administrators using PBC to help them set goals and accomplish what matters most to them for the benefit of the children and families they serve. More information can be found here: https://www.childcareresourcesinc.org/technical-assistance Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. Pathways to the Stars (QRIS Initiative) The NC Division of Child Development and Early Education (DCDEE) is actively planning for the implementation of new QRIS requirements. Please contact me about your interest in the new pathway options so that we can plan for training, technical assistance and resources that will assist you in achieving your Two- through Five- Star Rated License. We discussed that you may have the option to receive star rated license using your current NAC Accreditation. Please find more information here: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Accreditation Licensure - Child care programs currently accredited through the approved accrediting bodies may move to a 3- or 5-star license if they are not already at this star level. Providers will need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. I will keep you up to date with all QRIS information and timelines. Emergency-Preparedness-and-Response We discussed you are required to complete Emergency Preparedness and Response training. I recommend having all the administrative staff take training and review the EPR plan regularly with all staff. Administrative staff should know and understand the plan in case of emergency while the Director is absent. Find more information here: https://ncchildcare.ncdhhs.gov/Provider/Emergency-Preparedness-and-Response Accessing Staff and Children Records We discussed all administrative staff always having access to children and staff records at the facility. ABCMS We discussed updating your staff roster in ABCMS to reflect staff at the facility. See more information as follows: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. As we discussed I will be glad to provide a courtesy visit or a virtual meeting to assist you any way needed. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 1/16/2025 Number Present: 52 Completed Date: 1/16/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 09:40 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility had a Four-Star License issued April 4, 2022, with enhanced space and ratio. An eighteen-month compliance history score of 89% prior to today’s visit. The Annual Compliance visit was completed on January 23, 2024. The NC Secretary of State website was reviewed on January 13, 2025, and Kindercare Learning Centers LLC was listed as current-active. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit, and we discussed items to be reviewed. I monitored program records, posted items, emergency medication action plans and monitored the kitchen prior to the facility walkthrough. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit. While preparing for a walk through a parent arrived for a facility tour. Ms. Catherine Morrison-Corbitt, Assistant Director, conducted the tour and I began to review program records with Ms. Lopez-Reid. A sanitation inspection was completed December 12, 2024, with a Superior classification. The last fire inspection was conducted February 12, 2024, and your facility was approved for daytime care only. I was provided the Inspection Report and explained that the report should be emailed to me within one week of the inspection. Posted items required were observed and met compliance Program records were reviewed the last fire drill was conducted January 9, 2025. The last shelter in place was conducted October 5, 2024, not meeting the timeframe requirement. The playground inspections and the incident log were in compliance. The EPR is dated December 2024 and the ready to go file was monitored and found in compliance. A walk through of the facility and outdoor play area was conducted with Mrs. Lopez-Reid. Each classroom was monitored today. I observed children engaged in tummy time, personal care routines, sleep, free play, activity centers, outdoor play, transitions and teacher directed activities. I observed teachers on the floor with the children encouraging play. The activity plan was reviewed I each room and found meeting compliance. In the infant room and toddler room feeding schedules were posted and met compliance for children enrolled under 15 months. In the infant room I observed the safe sleep policy posted and in compliance. I monitored safe sleep checks in the infant room. One child was napping. I monitored his safe sleep check and found it meeting compliance. I reviewed several safe sleep check sheets dated the week of January 13, 2025, and observed that children were placed on their side or tummy as the initial position at the first documented time. I talked with the teacher to explain that infants should be placed on their back and the time placed in the crib documented initially. Throughout the facility, material and equipment in each classroom were found in good repair and developmentally appropriate for the age range. The caregivers used nurturing and caring tones. The Director soothed a crying baby and spoke gently to the children as we walked through the center. In the room serving infants I observed an unlocked drawer with batteries hair elastics and plastic baggies accessible to children. In the classroom serving two year old children I observed stuffed animals with button and marble eyes and a small sharp broken seashell. In the room serving three-year-olds. a closet door was observed locked however not secured flush creating a pinch point for children. The program uses Early Foundations which is an approved curriculum. I observed lesson plans and evidence of materials supporting the curriculum in each classroom. The outdoor area and equipment were clean and found in good repair. The resilient surfacing met requirements and was in compliance. Several areas on the playground with mulch need to be raked however, there is sufficient depth of mulch. I observed sweet gum seed pods on the outdoor play area which need to be removed to reduce a tripping hazard. The center does not provide transportation. Seven (7) children’s files were selected, reviewed and no violations were cited The staff and training worksheet was used to review staff files. One (1) new staff file was reviewed, and ten (10) percent of veteran staff files were reviewed. Two staff members did not have the orientation hours and provider completed on orientation form. See Technical assistance. On-going training was reviewed for all veteran staff and found in compliance. Health and Safety Training was reviewed and found in compliance. Supervision and staff child ratios were maintained during today’s visit. Each group was observed in approved/adequate space. Permit restrictions were met. The were following violations cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The Fire Inspection conducted March 1, 2024 was not sent to the Division within one week of the inspection. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. A locked closet door did not shut completely in Space 5 creating a pinch point for children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1, batteries were observed stored accessible to children in an unlocked drawer. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A diaper cream in Space 1 expired 9/2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were observed accessible to children stored in an unlocked drawer. In Space 6, stuffed animals with marble eyes and a broken seashell were accessible to children. .0604(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place drill was conducted October 5, 2024. .0604(u);.0302(d)(8) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 30, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. we discussed documenting the hours and the provider for staff orientation on the staff orientation sheets. We discussed checking all plants using the toxic plants resource as follows:https://eh.mecknc.gov/lodging We discussed removing any stuffed animals and toys with small buttons or marble eyes from the rooms serving children 3 years old and younger. We discussed your star rated license. Please direct any questions to me at the email below. Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. We discussed you and your staff visiting the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Until February 1, 2025, NCRLAP will use the Revised editions for official environment rating scale assessments for a NC Star Rated License (for new licensees or upon request.) ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. . If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 1/16/2025 Number Present: 52 Completed Date: 1/16/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 09:40 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility had a Four-Star License issued April 4, 2022, with enhanced space and ratio. An eighteen-month compliance history score of 89% prior to today’s visit. The Annual Compliance visit was completed on January 23, 2024. The NC Secretary of State website was reviewed on January 13, 2025, and Kindercare Learning Centers LLC was listed as current-active. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit, and we discussed items to be reviewed. I monitored program records, posted items, emergency medication action plans and monitored the kitchen prior to the facility walkthrough. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit. While preparing for a walk through a parent arrived for a facility tour. Ms. Catherine Morrison-Corbitt, Assistant Director, conducted the tour and I began to review program records with Ms. Lopez-Reid. A sanitation inspection was completed December 12, 2024, with a Superior classification. The last fire inspection was conducted February 12, 2024, and your facility was approved for daytime care only. I was provided the Inspection Report and explained that the report should be emailed to me within one week of the inspection. Posted items required were observed and met compliance Program records were reviewed the last fire drill was conducted January 9, 2025. The last shelter in place was conducted October 5, 2024, not meeting the timeframe requirement. The playground inspections and the incident log were in compliance. The EPR is dated December 2024 and the ready to go file was monitored and found in compliance. A walk through of the facility and outdoor play area was conducted with Mrs. Lopez-Reid. Each classroom was monitored today. I observed children engaged in tummy time, personal care routines, sleep, free play, activity centers, outdoor play, transitions and teacher directed activities. I observed teachers on the floor with the children encouraging play. The activity plan was reviewed I each room and found meeting compliance. In the infant room and toddler room feeding schedules were posted and met compliance for children enrolled under 15 months. In the infant room I observed the safe sleep policy posted and in compliance. I monitored safe sleep checks in the infant room. One child was napping. I monitored his safe sleep check and found it meeting compliance. I reviewed several safe sleep check sheets dated the week of January 13, 2025, and observed that children were placed on their side or tummy as the initial position at the first documented time. I talked with the teacher to explain that infants should be placed on their back and the time placed in the crib documented initially. Throughout the facility, material and equipment in each classroom were found in good repair and developmentally appropriate for the age range. The caregivers used nurturing and caring tones. The Director soothed a crying baby and spoke gently to the children as we walked through the center. In the room serving infants I observed an unlocked drawer with batteries hair elastics and plastic baggies accessible to children. In the classroom serving two year old children I observed stuffed animals with button and marble eyes and a small sharp broken seashell. In the room serving three-year-olds. a closet door was observed locked however not secured flush creating a pinch point for children. The program uses Early Foundations which is an approved curriculum. I observed lesson plans and evidence of materials supporting the curriculum in each classroom. The outdoor area and equipment were clean and found in good repair. The resilient surfacing met requirements and was in compliance. Several areas on the playground with mulch need to be raked however, there is sufficient depth of mulch. I observed sweet gum seed pods on the outdoor play area which need to be removed to reduce a tripping hazard. The center does not provide transportation. Seven (7) children’s files were selected, reviewed and no violations were cited The staff and training worksheet was used to review staff files. One (1) new staff file was reviewed, and ten (10) percent of veteran staff files were reviewed. Two staff members did not have the orientation hours and provider completed on orientation form. See Technical assistance. On-going training was reviewed for all veteran staff and found in compliance. Health and Safety Training was reviewed and found in compliance. Supervision and staff child ratios were maintained during today’s visit. Each group was observed in approved/adequate space. Permit restrictions were met. The were following violations cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The Fire Inspection conducted March 1, 2024 was not sent to the Division within one week of the inspection. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. A locked closet door did not shut completely in Space 5 creating a pinch point for children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1, batteries were observed stored accessible to children in an unlocked drawer. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A diaper cream in Space 1 expired 9/2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were observed accessible to children stored in an unlocked drawer. In Space 6, stuffed animals with marble eyes and a broken seashell were accessible to children. .0604(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place drill was conducted October 5, 2024. .0604(u);.0302(d)(8) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 30, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. we discussed documenting the hours and the provider for staff orientation on the staff orientation sheets. We discussed checking all plants using the toxic plants resource as follows:https://eh.mecknc.gov/lodging We discussed removing any stuffed animals and toys with small buttons or marble eyes from the rooms serving children 3 years old and younger. We discussed your star rated license. Please direct any questions to me at the email below. Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. We discussed you and your staff visiting the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Until February 1, 2025, NCRLAP will use the Revised editions for official environment rating scale assessments for a NC Star Rated License (for new licensees or upon request.) ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. . If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 1/16/2025 Number Present: 52 Completed Date: 1/16/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 09:40 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility had a Four-Star License issued April 4, 2022, with enhanced space and ratio. An eighteen-month compliance history score of 89% prior to today’s visit. The Annual Compliance visit was completed on January 23, 2024. The NC Secretary of State website was reviewed on January 13, 2025, and Kindercare Learning Centers LLC was listed as current-active. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit, and we discussed items to be reviewed. I monitored program records, posted items, emergency medication action plans and monitored the kitchen prior to the facility walkthrough. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit. While preparing for a walk through a parent arrived for a facility tour. Ms. Catherine Morrison-Corbitt, Assistant Director, conducted the tour and I began to review program records with Ms. Lopez-Reid. A sanitation inspection was completed December 12, 2024, with a Superior classification. The last fire inspection was conducted February 12, 2024, and your facility was approved for daytime care only. I was provided the Inspection Report and explained that the report should be emailed to me within one week of the inspection. Posted items required were observed and met compliance Program records were reviewed the last fire drill was conducted January 9, 2025. The last shelter in place was conducted October 5, 2024, not meeting the timeframe requirement. The playground inspections and the incident log were in compliance. The EPR is dated December 2024 and the ready to go file was monitored and found in compliance. A walk through of the facility and outdoor play area was conducted with Mrs. Lopez-Reid. Each classroom was monitored today. I observed children engaged in tummy time, personal care routines, sleep, free play, activity centers, outdoor play, transitions and teacher directed activities. I observed teachers on the floor with the children encouraging play. The activity plan was reviewed I each room and found meeting compliance. In the infant room and toddler room feeding schedules were posted and met compliance for children enrolled under 15 months. In the infant room I observed the safe sleep policy posted and in compliance. I monitored safe sleep checks in the infant room. One child was napping. I monitored his safe sleep check and found it meeting compliance. I reviewed several safe sleep check sheets dated the week of January 13, 2025, and observed that children were placed on their side or tummy as the initial position at the first documented time. I talked with the teacher to explain that infants should be placed on their back and the time placed in the crib documented initially. Throughout the facility, material and equipment in each classroom were found in good repair and developmentally appropriate for the age range. The caregivers used nurturing and caring tones. The Director soothed a crying baby and spoke gently to the children as we walked through the center. In the room serving infants I observed an unlocked drawer with batteries hair elastics and plastic baggies accessible to children. In the classroom serving two year old children I observed stuffed animals with button and marble eyes and a small sharp broken seashell. In the room serving three-year-olds. a closet door was observed locked however not secured flush creating a pinch point for children. The program uses Early Foundations which is an approved curriculum. I observed lesson plans and evidence of materials supporting the curriculum in each classroom. The outdoor area and equipment were clean and found in good repair. The resilient surfacing met requirements and was in compliance. Several areas on the playground with mulch need to be raked however, there is sufficient depth of mulch. I observed sweet gum seed pods on the outdoor play area which need to be removed to reduce a tripping hazard. The center does not provide transportation. Seven (7) children’s files were selected, reviewed and no violations were cited The staff and training worksheet was used to review staff files. One (1) new staff file was reviewed, and ten (10) percent of veteran staff files were reviewed. Two staff members did not have the orientation hours and provider completed on orientation form. See Technical assistance. On-going training was reviewed for all veteran staff and found in compliance. Health and Safety Training was reviewed and found in compliance. Supervision and staff child ratios were maintained during today’s visit. Each group was observed in approved/adequate space. Permit restrictions were met. The were following violations cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The Fire Inspection conducted March 1, 2024 was not sent to the Division within one week of the inspection. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. A locked closet door did not shut completely in Space 5 creating a pinch point for children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1, batteries were observed stored accessible to children in an unlocked drawer. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A diaper cream in Space 1 expired 9/2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were observed accessible to children stored in an unlocked drawer. In Space 6, stuffed animals with marble eyes and a broken seashell were accessible to children. .0604(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place drill was conducted October 5, 2024. .0604(u);.0302(d)(8) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 30, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. we discussed documenting the hours and the provider for staff orientation on the staff orientation sheets. We discussed checking all plants using the toxic plants resource as follows:https://eh.mecknc.gov/lodging We discussed removing any stuffed animals and toys with small buttons or marble eyes from the rooms serving children 3 years old and younger. We discussed your star rated license. Please direct any questions to me at the email below. Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. We discussed you and your staff visiting the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Until February 1, 2025, NCRLAP will use the Revised editions for official environment rating scale assessments for a NC Star Rated License (for new licensees or upon request.) ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. . If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: LISA EDDINS-SMITH Operation Type: Center Case Number: Visit Date: 1/16/2025 Number Present: 52 Completed Date: 1/16/2025 Age: From 0 To 5 Total Minutes: 320 Time In: 09:40 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. The facility had a Four-Star License issued April 4, 2022, with enhanced space and ratio. An eighteen-month compliance history score of 89% prior to today’s visit. The Annual Compliance visit was completed on January 23, 2024. The NC Secretary of State website was reviewed on January 13, 2025, and Kindercare Learning Centers LLC was listed as current-active. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit, and we discussed items to be reviewed. I monitored program records, posted items, emergency medication action plans and monitored the kitchen prior to the facility walkthrough. Claudia Lopez-Reid, Administrator greeted me upon arrival. I stated the reason for the visit. While preparing for a walk through a parent arrived for a facility tour. Ms. Catherine Morrison-Corbitt, Assistant Director, conducted the tour and I began to review program records with Ms. Lopez-Reid. A sanitation inspection was completed December 12, 2024, with a Superior classification. The last fire inspection was conducted February 12, 2024, and your facility was approved for daytime care only. I was provided the Inspection Report and explained that the report should be emailed to me within one week of the inspection. Posted items required were observed and met compliance Program records were reviewed the last fire drill was conducted January 9, 2025. The last shelter in place was conducted October 5, 2024, not meeting the timeframe requirement. The playground inspections and the incident log were in compliance. The EPR is dated December 2024 and the ready to go file was monitored and found in compliance. A walk through of the facility and outdoor play area was conducted with Mrs. Lopez-Reid. Each classroom was monitored today. I observed children engaged in tummy time, personal care routines, sleep, free play, activity centers, outdoor play, transitions and teacher directed activities. I observed teachers on the floor with the children encouraging play. The activity plan was reviewed I each room and found meeting compliance. In the infant room and toddler room feeding schedules were posted and met compliance for children enrolled under 15 months. In the infant room I observed the safe sleep policy posted and in compliance. I monitored safe sleep checks in the infant room. One child was napping. I monitored his safe sleep check and found it meeting compliance. I reviewed several safe sleep check sheets dated the week of January 13, 2025, and observed that children were placed on their side or tummy as the initial position at the first documented time. I talked with the teacher to explain that infants should be placed on their back and the time placed in the crib documented initially. Throughout the facility, material and equipment in each classroom were found in good repair and developmentally appropriate for the age range. The caregivers used nurturing and caring tones. The Director soothed a crying baby and spoke gently to the children as we walked through the center. In the room serving infants I observed an unlocked drawer with batteries hair elastics and plastic baggies accessible to children. In the classroom serving two year old children I observed stuffed animals with button and marble eyes and a small sharp broken seashell. In the room serving three-year-olds. a closet door was observed locked however not secured flush creating a pinch point for children. The program uses Early Foundations which is an approved curriculum. I observed lesson plans and evidence of materials supporting the curriculum in each classroom. The outdoor area and equipment were clean and found in good repair. The resilient surfacing met requirements and was in compliance. Several areas on the playground with mulch need to be raked however, there is sufficient depth of mulch. I observed sweet gum seed pods on the outdoor play area which need to be removed to reduce a tripping hazard. The center does not provide transportation. Seven (7) children’s files were selected, reviewed and no violations were cited The staff and training worksheet was used to review staff files. One (1) new staff file was reviewed, and ten (10) percent of veteran staff files were reviewed. Two staff members did not have the orientation hours and provider completed on orientation form. See Technical assistance. On-going training was reviewed for all veteran staff and found in compliance. Health and Safety Training was reviewed and found in compliance. Supervision and staff child ratios were maintained during today’s visit. Each group was observed in approved/adequate space. Permit restrictions were met. The were following violations cited today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The Fire Inspection conducted March 1, 2024 was not sent to the Division within one week of the inspection. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. A locked closet door did not shut completely in Space 5 creating a pinch point for children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 1, batteries were observed stored accessible to children in an unlocked drawer. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A diaper cream in Space 1 expired 9/2024. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 1, plastic bags were observed accessible to children stored in an unlocked drawer. In Space 6, stuffed animals with marble eyes and a broken seashell were accessible to children. .0604(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place drill was conducted October 5, 2024. .0604(u);.0302(d)(8) Compliance Statement: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 30, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Please email the information to: Lisa.Eddins-Smith@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. DCDEE Website: I encourage you to utilize the DCDEE website, https://ncchildcare.ncdhhs.gov/, on a regular basis. All the laws, rules and regulations, item number listing, sanitation requirements, and provider documents can be found on the website. Additionally, there are many resources such as DCDEE Moodle where you can complete health and safety trainings free of charge. The What’s New tab provides current information that is sent out through blast emails. we discussed documenting the hours and the provider for staff orientation on the staff orientation sheets. We discussed checking all plants using the toxic plants resource as follows:https://eh.mecknc.gov/lodging We discussed removing any stuffed animals and toys with small buttons or marble eyes from the rooms serving children 3 years old and younger. We discussed your star rated license. Please direct any questions to me at the email below. Get Ready for the 3’s / QRIS: Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. We discussed you and your staff visiting the NCRLAP’s website, https://www.ncrlap.org/ for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Until February 1, 2025, NCRLAP will use the Revised editions for official environment rating scale assessments for a NC Star Rated License (for new licensees or upon request.) ABCMS (Criminal Background System): North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Thank you for your time today. If you have questions or concerns regarding today’s visit, please contact me at Lisa.Eddins-Smith@dhhs.nc.gov or 980-748-6270. . If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 0824-353L Visit Date: 9/9/2024 Number Present: 53 Completed Date: 9/9/2024 Age: From 0 To 4 Total Minutes: 180 Time In: 01:00 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report alleging violations of child care requirements. Lisa Eddins-Smith, child care consultant, accompanied me on today’s visit. The 18 month compliance history prior to today’s visit was 89%. Allegation: There is a concern that appropriate ratios are not maintained. Findings: During today’s visit we monitored staff/child ratio during naptime, interviewed staff regarding the allegation and reviewed the name to face transition sheets that shows what staff are present and times. During the staff interviews we were informed that one day a few weeks ago the director received a call on the walkie talkie to assist in Space 6 as children were waking, and the teacher felt that she didn’t have control of the classroom. The director was covering in a classroom and told the teacher she would be there once the staff returned in the room she was covering. She stated it was about 5 minutes before she was able to assist in the two’s classroom. Based on review of the transition sheets, between 1:30 – 2:30 on August 26, 2024 fourteen children were present in Space 6, a room serving two year olds, with one teacher. It was naptime, however the teacher called for assistance and the director didn’t go because she was covering another classroom, the assistant director was in her car for her lunch break, two staff were in the lobby for their lunch break and the cook was also present, however they were not notified that Space 6 needed assistance. We were informed that the director took about 5 minutes from the time she was contacted to assist before she was able to go to that classroom. Based on the interviews and review of transitions sheets we determined the allegation to be substantiated. On August 26, 2024 during rest time a staff member called for assistance because children were waking and she needed help, although there were enough staff on premise, nobody went into the room to assist for 5 or more minutes after the call. During today’s visit we monitored in each classroom. It was rest time, there were enough staff on premise to meet ratio. We monitored space 6 three different times during rest time and ratio was observed being maintained. By 2:15 all children were awake and both teachers were present in the classroom with the children. While interviewing a staff we heard a call come over the walkie talkie for assistance and we observed immediate assistance being rendered by a member of the management team. Supervision and staff child ratios were maintained during today’s visit. Each group was observed in approved/adequate space. The current license was observed posted and all permit restrictions were observed being maintained. The following violation was cited today: Violation Number Comment Rule 317 The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. On August 26, 2024 during rest time, a teacher in Space 6 called over the walkie talkie for assistance because children were waking and she needed help. The director was covering in a classroom and informed the teacher she would be there as soon as she could leave the classroom she was covering. It was reported it was at least 5 minutes before she could assist. Although a cook and two staff were in the lobby, they were not contacted to assist the teacher in Space 6. .1801(b) Compliance Letter: Although the violation is considered corrected today, I am requesting you submit a compliance statement to Lisa Eddins-Smith, Child Care Consultant, by September 23, 2024. Inform Ms. Eddins-Smith how you plan to maintain compliance with ratio during naptime when staff are relieving each other for breaks and classroom serving 2 years and over moving forward. You will email the compliance statement to Lisa.eddins-smith@dhhs.nc.gov, (980)748-6270. Technical Assistance was provided on the following: Naptime and staff lunch breaks: We provided suggestions on staffing during rest time. Currently only one room, serving children two and over, needs two staff to maintain ratio. We encourage either maintain two staff in the room even during rest time or make sure the second staff is back from break by 2:00. because it was reported children begin to wake a little after 2:00. We also discussed making sure that staff are accurately signing in and out on the transitions sheets and keeping the transition sheet current, because it will help you with staffing and make changes when needed. We encourage admin assess each classroom during rest time to ensure compliance is maintained. Based on the substantiation, we will be discussing today's visit with our supervisor and will be recommending an administrative action. Administrative Actions requirements can be found in section 10A NCAC 09 .2200. If you have any questions please reach out to Lisa Eddins-Smith. I will be retiring this Friday, so Lisa will keep your file until a consultant has been assigned to your facility. Her contact information is listed above in the compliance letter section. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 5/8/2024 Number Present: 68 Completed Date: 5/8/2024 Age: From 0 To 5 Total Minutes: 205 Time In: 10:15 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. Prior to today’s visit, the facility’s 18 month compliance history was 88%. I met with Catherine Morrison-Corbitt, Assistant Director. I explained the purpose of today’s visit. We discussed the administrative action that was issued on 2-1-2024 and received on 2-5-24. Stipulation #1 will be on-going. I will be visiting every 4-6 weeks to monitor compliance. It is the expectation that your program maintains compliance at all times with all applicable child care requirements. Today, three violations were observed during the walkthrough of the facility regarding the menu, emergency drills and plastic bags accessible to children under 3. Stipulation #2 – On 2-5-24 you reached out to Ms. Kappas to schedule the technical assistance visit. She completed 3 TA visits conducted on 2/27/24, 3/10/24 and 3/18/24. You have requested she provide one more technical assistance visit. Stipulation #3 – On 2-5-24 you scheduled the required training. All staff participated in the required training offered by Jennifer Kappas, CCRI, on Friday 2/19/2024. Stipulation #4 Due date is 3-5-24. The plan submitted was approved on 4-2-24. Stipulation #5 You conducted a staff meeting on 4-15-24 with all staff. You submitted the agenda, staff attendance with signatures and the minutes of the meeting to me on 4-17-24. A copy is on file in the facility, available for review. The following requirements were monitored during today’s visit: Supervision: During the walkthrough, I observed in each classroom. Supervision was observed being maintained. I observed children as they were transitioning into the classroom from outdoor play, preparing for lunch, and lunch time. During lunch staff were observed seated with the children once all children received their food. Staff/Child Ratio and group sizes: Enhanced staff and child ratios were observed being maintained. Each group was observed adequate/approved space and the group size based on youngest in each class was observed maintained. Discipline, nurture, or care of children: I observed staff redirecting children and repeating instructions as they were transitioning and preparing for lunch. No discipline issues were observed. Staff were observed moving about the indoor environment engaging in conversation with the children in care. Licensed capacity and permit restrictions: The current license was observed posted. The license capacity is 123, today 68 children were present. All permit restrictions were observed meeting compliance. Staff files regarding CPR/FA training, ITS/SIDS Training and current criminal record qualifications: I was provided the current staff and training worksheet, each staff has a current DCDEE qualifying letter and CPR/FA certification. Admin, infant staff and other staff have current ITS/SIDS training. The administrator has completed playground safety training and EPR training. Existing staff required to complete the health and safety training have completed it within the last 5 years. Two new staff files were reviewed and found meeting compliance. Program Records: The current administrative action was observed posted in the lobby. The license was observed posted. Information required to be posted was observed posted. The last fire inspection was conducted on 2-12-24. The last sanitation inspection was conducted on 12/29/23. I reviewed the emergency drill log, the last lockdown/shelter in place drill was conducted in January, one should have been conducted in April and you had the month listed on the emergency drill but no other required information was documented. During the walkthrough, while I was observing in Space 5, a room serving 2 and three year olds, I observed eight plastic Ziplock bags storing material on a low table accessible to children in care. I explained the requirement regarding plastics accessible to children under 3 in care, the bags were placed in a locked cabinet. I also observed lunch being served and the fruit listed on the menu was not the fruit served today. Children were offered pears and the menu stated oranges. I talked to the cook about noting the change on the menu right when he knows a change is happening. He changed the menu during the visit. The following violation was cited today: Violation Number Comment Rule 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Oranges were listed as the fruit supposed to be served at lunch and the menu was not changed. 10A NCAC 09 .0901(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. While in Space 5 I observed 8 Ziplock bags storing material on a low table accessible to children in care. Space 5 has 2 and three year olds enrolled, a two year old was present today. .0604(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter in place or lockdown drill was conducted in January 2024. The month of April was listed on the emergency drill log, but no other information was documented regarding a drill being conducted in April 2024. .0604(u);.0302(d)(8) Compliance letter: Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Claudia Lopez-Reid, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before May 28, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Plastics - in rooms serving children under 3, I encourage you to find another way to store material and not use any plastic Ziplock bags. Teachers will forget children can’t have access and will lay the bags on tables until they are ready for use leaving them accessible to children in care. Use file folders, small shoe storage containers, cloth bags, etc. in lieu of Ziplock bags. Menu – I spoke with the cook; as soon has he knows a substitute is required he needs to make the note on the menu posted in the lobby and he can radio the classrooms notifying them of the substitution. At that time teachers should make the note on their menu posted in the classrooms, if not the cook will need to go around and make the change on each menu posted. Emergency Drills – I explained they are required to be conducted at least every 3 months. Once the drill is complete you should enter the requirement information on the emergency drill. I encourage you to add the drills to your calendar to remind you to complete when required. Once the compliance statement is received the administrative action will be closed, today I observed your approved plan being implemented. Once you receive the closure letter from me you can remove the action from posting. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct Charlotte, NC 28277 Andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .9000 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 4/2/2024 Number Present: 50 Completed Date: 4/2/2024 Age: From 0 To 5 Total Minutes: 135 Time In: 12:45 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable child care requirements during the administrative action follow up visit. The 18 month compliance history prior to today’s visit was 89%. I met with Claudia Lopez-Reid, Administrator. I explained the purpose of today’s visit. We discussed the administrative action that was issued on 2-1-2024. You received the action on 2-5-24 and immediately contacted me and we reviewed the action and stipulations. You also contacted Jennifer Kappas, with CCRI, to schedule the Technical Assistance visit and mandatory training. Stipulation #1 will be on-going. I will be visiting every 4-6 weeks to monitor compliance. It is the expectation that your program maintains compliance at all times with all applicable child care requirements. Today, I observed a mop bucket in the hallway outside of space 4. Nobody was using the mop, and the bucket was observed with cleaning solution. I explained that all hazardous cleaning supplies when not in use must be stored properly, so if another staff won't be immediately using the mop and bucket it should be emptied or stored in a locked storage closet until staff are ready to use. You emptied the bucket during the visit and placed the mop and bucket in locked storage. Stipulation #2 – On 2-5-24 you reached out to Ms. Kappas to schedule the technical assistance visit. She completed 3 TA visits conducted on 2/27/24, 3/10/24 and 3/18/24. You have requested she provide one more technical assistance visit. Stipulation #3 – On 2-5-24 you scheduled the required training. All staff participated in the required training offered by Jennifer Kappas, CCRI, on Friday 2/19/2024. Stipulation #4 Due date is 3-5-24. You submitted your plan to me on 3/1/24, due to my error I missed the mail. Upon my arrival today, I asked about the plan and you informed me you emailed it on 3-1-24 and your forwarded the email to me during the visit. We reviewed the plan you submitted today, it was not approved. You are going to enhance the information regarding bullets 2, 4, and 5. You want to be detailed about what the plan is and how staff are to follow the plan. The more clear the information is the better staff will be able to implement the plan. We agreed that you will submit the updated plan to me by April 8, 2024. Stipulation #5 Due date will be determined based on Stipulation #4 approval. Once the plan outlined in Stipulation #4 has been approved, you will hold a mandatory staff meeting to review and discussed the newly approved supervision plan. The following requirements were monitored during today’s visit: Supervision: It was naptime when I conducted the visit. One infant was present today and was observed being held, bottle fed and staff using nurturing tones as she spoke to the infant. All other rooms I observed children resting. Staff were observed monitoring children as they were resting. I observed diaper changes and as toddler were waking they were allowed to play with material. Supervision was maintained today. Staff/Child Ratio and group sizes: Each group was found meeting compliance with enhanced ratios and group size. During rest time for classrooms over two, you had enough staff on premise to meet ratio if the group began waking up before the other teacher arrived back from break. Discipline, nurture, or care of children: Staff were heard using nurturing tones. Toddlers as they woke were offered choices and nurturing tones were used as staff spoke with the children. I did not observe any discipline issues today. Licensed capacity and permit restrictions: The current license was observed posted; all permit restrictions were found meeting compliance and the capacity was maintained. Staff files regarding CPR/FA training, ITS/SIDS Training and current criminal record qualifications: You provided a current staff and training worksheet for me to review. Two staff were in the middle of a CPR/FA training on site and you informed me that there is an upcoming ITS/SIDS training on April 15, 2024 for the new infant staff and any other staff that does not have the current training. in addition, you have completed Playground safety training and EPR training. You have updated the EPR plan and will be reviewing it with all staff on April 15, 2024. The following violation was cited today: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Upon entrance today, I observed a mop bucket in the hallway outside Space 4. I walked down to see if it was empty and I observed cleaning solution in the bucket. Nobody was using the mop at that time. .2820(b) Compliance Letter: Because the violation was corrected during the visit you are not required to submit a compliance statement to me. Technical Assistance was provided on the following: Storage of hazardous materials - Today when I inquired about the mop bucket you stated since it was naptime you thought it was ok to be stored in the hallway. I explained that anywhere children have access during the operational day must be free and clean of any hazards and all requirements maintained. If the mop bucket is no longer needed then it should be emptied after use and then place the mop and bucket in locked storage. If another classroom needs to use the mop then it needs to be transferred to them to use immediately and then stored properly after use. Other questions you had today: Infant Room - You just opened an infant room this week, while in there you ask that I look around to ensure everything required was posted, which is was, and I discussed safe sleep checks with the infant staff and we discussed not storing anything in or under evacuation cribs. It can be assigned to a child, but you don't want to store other things in or under the crib because you want to be able to evacuate quickly and not have to remove items from under or in the crib during an emergency. Nutrition: I discussed nutrition requirement found in 10A NCAC 09 .9000 section of the child care requirements with you. You have a new infant enrolling that may have dairy issues, the parents are trying to figure it all out. You want the feeding schedule to be a detailed as possible and remain current until the infant is 15 months of age. After if the child has a medical condition, need a special diet, or parent preferences you will ensure those requirements are met and have things in writing and post where required. We also discussed the opt out option. If a parent opts out of the nutritional program they will provide all drinks, meals and snack for the child daily. You will not provided any food or drink, except water to the child. When the parent opts out the food they provide their child to eat on site is not required to meet nutritional guidelines. If you have any questions please contact me: Andrea Anderson 12233 Royal Castle Ct, Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 59 Completed Date: 1/23/2024 Age: From 1 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable childcare requirements during the annual compliance visit. The 18-month compliance history prior to today’s visit was 88%. A checklist was used to monitor the facility. Upon my arrival, I met with Claudia Lopez-Reid, Administrator. You was completing and interview when I arrived. I began in the lobby reviewing information posted in the lobby. I reviewed the current menu, license, summary of the NC Child Care Law, EMC plan, current Sanitation Inspection and Tobacco restriction information posted in the lobby. The last sanitation inspection was conducted on 12/29/23. Once the interview was completed, I explained the purpose of the visit. You accompanied me today’s walkthrough of the facility. Because of the weather we went outside and monitored the playgrounds. One toddler playground was observed with a storage bin that had a cracked lid. The playground Two year old children use was observed to have several balls that were deflated and the boarder around the fall zone of the stationary equipment had pegs sticking protruding out, and are a hazard. The other toddler and preschool playgrounds were monitored and found meeting compliance. Monthly playground inspections were monitored and found meeting compliance. Each classroom was monitored today. Four classrooms are currently not open, no children are enrolled. One classroom was closed today, and children were cared for in another classroom. While in the toddler classroom I observed the group in free choice play. The teacher was seated on the floor with the children encouraging play. She was showing the children how to use material and encouraging them to play. The activity plan was reviewed and found meeting compliance. Two children enrolled are under 15 months and do not have a current feeding schedule on file to post. Material and equipment were found in good repair and developmentally appropriate for the age range served. While in the older preschool room the children were observed in center play. Both teachers were observed seated at tables with groups of children engaged in teacher directed activities. Both staff were observed looking up monitoring the children as they played, they were both aware of what all the children in the room were doing. The current activity plan was being implemented. Material and equipment were observed to be clean, in good repair and developmentally appropriate for the age range served. While observing children in the room serving three year olds they were ending center play and cleaning up and transitioning to bathroom break to get ready for lunch. Staff were heard using nurturing tones as they provided the information on the transition to the children and as the assisted the children with preparing for walking down the hall to the restroom. While in the room I observed a broken tile by the back door. One two year old was present in the room, visiting from another classroom for the day. Foam peg boards were observed in a bin on the manipulative shelf with many bite marks, puzzle pieces were observed stored in Ziplock storage bags. The current activity plan was reviewed and found meeting compliance. While in the class serving two year olds I observed chipping paint on the baseboard in the block center. A container in the art center had a crack lid and many supplies on shelves accessible to the children were observed stored in Ziplock storage bags. I observed a diaper change while in the room, the teacher was observed following all steps outlined on the diaper changing poster by the changing station. The other staff was observed walking around the room monitoring children as they played in centers. The last toddler room was not open today. I did monitor the space. The current activity plan was observed posted and found meeting compliance. Large foam rollers were observed by the art easel and art material was observed stored in Ziplock bags stored on the art shelf accessible to children, when in care. They were removed during the visit. Supervision and enhanced staff/child ratios were maintained during today’s visit. Medications were monitored in each classroom today. They were all stored properly, had current written permission to administer. Program records were monitored today. The last fire inspection was conducted on 3-31-2023. The monthly fire drill was monitored and found meeting compliance, emergency drills were reviewed and found meeting compliance. Information required to be posted were observed posted except for a First Aid posted was not observed anywhere in the facility. You ordered a posted during the visit. A sample of children’s records were reviewed today and found meeting compliance. You provided the current staff and training worksheets for me to review. Staff who have been employed more than a year have not had their annual review completed or updated their staff development plans since 2022. You stated you are in the process of completing them. One staff did not complete her Health and Safety trainings within her first year of hire. All other staff records were found meeting compliance. You are completing EPR training tomorrow, that violation was cited during my last visit, and you were granted an extension to complete the training that is scheduled tomorrow. You do not offer transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)Two children are under 15 months in Space 3B and do not have a current feeding schedule. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. Space 6 was observed to have peeling paint on the baseboard in the block center. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. Space 5 I observed a floor tile broken by the back door. Space 6 had a container on the art shelf with a cracked lid and a bookshelf was observed cracked. Balls on the playground were observed deflated. G.S. 110-91(6); .0601(b) 830 A First Aid information sheet was not posted in a place for referral and/or the information sheet did not include all the required information. I did not observe a first aid poster posted anywhere in the facility. .0802(h) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 5, where a two year old was present, puzzle pieces were observed stored in Ziplock bags accessible to children in care. In Space 6, which serves two year olds, had many materials stored in Ziplock bags accessible to children in a care. . Space 7, which serves 1 year olds had art material stored in ziplock bags, accessible to children in care. .0604(q) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. While in Space 5, which had a 2 year old present, I observed foam peg boards on the manipulative shelf was many bite marks. Space 7 had large foam rollers on the art easel. .0604(q) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine staff have not had an annual review or annual staff development plan discussed and completed. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. One staff hired on 8-29-22 has not completed the required health and safety training. .1102(a) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Claudia Lopez-Reid, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 6, 2023 . Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Classrooms Checklists: We discussed staff letting you know when items are in poor repair, cracked, broken, deflated, etc. I asked if you had an opening and closing checklist and suggested adding a line item for poor repair on the checklist. I also suggest you discussed what poor repair means at the next staff meeting. Staff should be informing you when items are cracked, breaking, torn. They should be letting you know when the floor tile is cracked or the baseboards or wall paint is peeling so you can put a work order in to repair. They should notify you and make the area inaccessible to children in care until it can be repaired, removed, replaced. Feeding Schedules: You weren't aware that toddlers needed a feeding schedule. I explained that children under 15 months of age must maintain a current feeding schedule. I encourage you to print off a current feeding plan off the Division's website to have ready for the toddler enrollment packets. Make sure when enrolling toddlers you are asking parents if their toddler is under 15 months of age, they will need to complete the feeding plan if they are 12-15 months of age at enrollment. You will review the plan with the teacher and post it in the room to follow. Chain Link Fencing: We discussed the 4 foot fencing you have between playgrounds. I discussed watching to top of the fencing and reviewed 10A NCAC 09 .0605(i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. You will need to keep an eye on the chain link fencing and make sure the top of the fencing is not a protrusion. It should be flush to the top rail or I suggest a corrugated gutter guard to place over the top to cover the fencing. Administrative Action: Is currently being processed. I will be in contact once it is mailed and it is received. If you have any questions please contact me, Andrea Anderson PO Box 49335 Charlotte NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 59 Completed Date: 1/23/2024 Age: From 1 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable childcare requirements during the annual compliance visit. The 18-month compliance history prior to today’s visit was 88%. A checklist was used to monitor the facility. Upon my arrival, I met with Claudia Lopez-Reid, Administrator. You was completing and interview when I arrived. I began in the lobby reviewing information posted in the lobby. I reviewed the current menu, license, summary of the NC Child Care Law, EMC plan, current Sanitation Inspection and Tobacco restriction information posted in the lobby. The last sanitation inspection was conducted on 12/29/23. Once the interview was completed, I explained the purpose of the visit. You accompanied me today’s walkthrough of the facility. Because of the weather we went outside and monitored the playgrounds. One toddler playground was observed with a storage bin that had a cracked lid. The playground Two year old children use was observed to have several balls that were deflated and the boarder around the fall zone of the stationary equipment had pegs sticking protruding out, and are a hazard. The other toddler and preschool playgrounds were monitored and found meeting compliance. Monthly playground inspections were monitored and found meeting compliance. Each classroom was monitored today. Four classrooms are currently not open, no children are enrolled. One classroom was closed today, and children were cared for in another classroom. While in the toddler classroom I observed the group in free choice play. The teacher was seated on the floor with the children encouraging play. She was showing the children how to use material and encouraging them to play. The activity plan was reviewed and found meeting compliance. Two children enrolled are under 15 months and do not have a current feeding schedule on file to post. Material and equipment were found in good repair and developmentally appropriate for the age range served. While in the older preschool room the children were observed in center play. Both teachers were observed seated at tables with groups of children engaged in teacher directed activities. Both staff were observed looking up monitoring the children as they played, they were both aware of what all the children in the room were doing. The current activity plan was being implemented. Material and equipment were observed to be clean, in good repair and developmentally appropriate for the age range served. While observing children in the room serving three year olds they were ending center play and cleaning up and transitioning to bathroom break to get ready for lunch. Staff were heard using nurturing tones as they provided the information on the transition to the children and as the assisted the children with preparing for walking down the hall to the restroom. While in the room I observed a broken tile by the back door. One two year old was present in the room, visiting from another classroom for the day. Foam peg boards were observed in a bin on the manipulative shelf with many bite marks, puzzle pieces were observed stored in Ziplock storage bags. The current activity plan was reviewed and found meeting compliance. While in the class serving two year olds I observed chipping paint on the baseboard in the block center. A container in the art center had a crack lid and many supplies on shelves accessible to the children were observed stored in Ziplock storage bags. I observed a diaper change while in the room, the teacher was observed following all steps outlined on the diaper changing poster by the changing station. The other staff was observed walking around the room monitoring children as they played in centers. The last toddler room was not open today. I did monitor the space. The current activity plan was observed posted and found meeting compliance. Large foam rollers were observed by the art easel and art material was observed stored in Ziplock bags stored on the art shelf accessible to children, when in care. They were removed during the visit. Supervision and enhanced staff/child ratios were maintained during today’s visit. Medications were monitored in each classroom today. They were all stored properly, had current written permission to administer. Program records were monitored today. The last fire inspection was conducted on 3-31-2023. The monthly fire drill was monitored and found meeting compliance, emergency drills were reviewed and found meeting compliance. Information required to be posted were observed posted except for a First Aid posted was not observed anywhere in the facility. You ordered a posted during the visit. A sample of children’s records were reviewed today and found meeting compliance. You provided the current staff and training worksheets for me to review. Staff who have been employed more than a year have not had their annual review completed or updated their staff development plans since 2022. You stated you are in the process of completing them. One staff did not complete her Health and Safety trainings within her first year of hire. All other staff records were found meeting compliance. You are completing EPR training tomorrow, that violation was cited during my last visit, and you were granted an extension to complete the training that is scheduled tomorrow. You do not offer transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)Two children are under 15 months in Space 3B and do not have a current feeding schedule. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. Space 6 was observed to have peeling paint on the baseboard in the block center. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. Space 5 I observed a floor tile broken by the back door. Space 6 had a container on the art shelf with a cracked lid and a bookshelf was observed cracked. Balls on the playground were observed deflated. G.S. 110-91(6); .0601(b) 830 A First Aid information sheet was not posted in a place for referral and/or the information sheet did not include all the required information. I did not observe a first aid poster posted anywhere in the facility. .0802(h) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 5, where a two year old was present, puzzle pieces were observed stored in Ziplock bags accessible to children in care. In Space 6, which serves two year olds, had many materials stored in Ziplock bags accessible to children in a care. . Space 7, which serves 1 year olds had art material stored in ziplock bags, accessible to children in care. .0604(q) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. While in Space 5, which had a 2 year old present, I observed foam peg boards on the manipulative shelf was many bite marks. Space 7 had large foam rollers on the art easel. .0604(q) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine staff have not had an annual review or annual staff development plan discussed and completed. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. One staff hired on 8-29-22 has not completed the required health and safety training. .1102(a) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Claudia Lopez-Reid, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 6, 2023 . Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Classrooms Checklists: We discussed staff letting you know when items are in poor repair, cracked, broken, deflated, etc. I asked if you had an opening and closing checklist and suggested adding a line item for poor repair on the checklist. I also suggest you discussed what poor repair means at the next staff meeting. Staff should be informing you when items are cracked, breaking, torn. They should be letting you know when the floor tile is cracked or the baseboards or wall paint is peeling so you can put a work order in to repair. They should notify you and make the area inaccessible to children in care until it can be repaired, removed, replaced. Feeding Schedules: You weren't aware that toddlers needed a feeding schedule. I explained that children under 15 months of age must maintain a current feeding schedule. I encourage you to print off a current feeding plan off the Division's website to have ready for the toddler enrollment packets. Make sure when enrolling toddlers you are asking parents if their toddler is under 15 months of age, they will need to complete the feeding plan if they are 12-15 months of age at enrollment. You will review the plan with the teacher and post it in the room to follow. Chain Link Fencing: We discussed the 4 foot fencing you have between playgrounds. I discussed watching to top of the fencing and reviewed 10A NCAC 09 .0605(i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. You will need to keep an eye on the chain link fencing and make sure the top of the fencing is not a protrusion. It should be flush to the top rail or I suggest a corrugated gutter guard to place over the top to cover the fencing. Administrative Action: Is currently being processed. I will be in contact once it is mailed and it is received. If you have any questions please contact me, Andrea Anderson PO Box 49335 Charlotte NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0605 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 59 Completed Date: 1/23/2024 Age: From 1 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable childcare requirements during the annual compliance visit. The 18-month compliance history prior to today’s visit was 88%. A checklist was used to monitor the facility. Upon my arrival, I met with Claudia Lopez-Reid, Administrator. You was completing and interview when I arrived. I began in the lobby reviewing information posted in the lobby. I reviewed the current menu, license, summary of the NC Child Care Law, EMC plan, current Sanitation Inspection and Tobacco restriction information posted in the lobby. The last sanitation inspection was conducted on 12/29/23. Once the interview was completed, I explained the purpose of the visit. You accompanied me today’s walkthrough of the facility. Because of the weather we went outside and monitored the playgrounds. One toddler playground was observed with a storage bin that had a cracked lid. The playground Two year old children use was observed to have several balls that were deflated and the boarder around the fall zone of the stationary equipment had pegs sticking protruding out, and are a hazard. The other toddler and preschool playgrounds were monitored and found meeting compliance. Monthly playground inspections were monitored and found meeting compliance. Each classroom was monitored today. Four classrooms are currently not open, no children are enrolled. One classroom was closed today, and children were cared for in another classroom. While in the toddler classroom I observed the group in free choice play. The teacher was seated on the floor with the children encouraging play. She was showing the children how to use material and encouraging them to play. The activity plan was reviewed and found meeting compliance. Two children enrolled are under 15 months and do not have a current feeding schedule on file to post. Material and equipment were found in good repair and developmentally appropriate for the age range served. While in the older preschool room the children were observed in center play. Both teachers were observed seated at tables with groups of children engaged in teacher directed activities. Both staff were observed looking up monitoring the children as they played, they were both aware of what all the children in the room were doing. The current activity plan was being implemented. Material and equipment were observed to be clean, in good repair and developmentally appropriate for the age range served. While observing children in the room serving three year olds they were ending center play and cleaning up and transitioning to bathroom break to get ready for lunch. Staff were heard using nurturing tones as they provided the information on the transition to the children and as the assisted the children with preparing for walking down the hall to the restroom. While in the room I observed a broken tile by the back door. One two year old was present in the room, visiting from another classroom for the day. Foam peg boards were observed in a bin on the manipulative shelf with many bite marks, puzzle pieces were observed stored in Ziplock storage bags. The current activity plan was reviewed and found meeting compliance. While in the class serving two year olds I observed chipping paint on the baseboard in the block center. A container in the art center had a crack lid and many supplies on shelves accessible to the children were observed stored in Ziplock storage bags. I observed a diaper change while in the room, the teacher was observed following all steps outlined on the diaper changing poster by the changing station. The other staff was observed walking around the room monitoring children as they played in centers. The last toddler room was not open today. I did monitor the space. The current activity plan was observed posted and found meeting compliance. Large foam rollers were observed by the art easel and art material was observed stored in Ziplock bags stored on the art shelf accessible to children, when in care. They were removed during the visit. Supervision and enhanced staff/child ratios were maintained during today’s visit. Medications were monitored in each classroom today. They were all stored properly, had current written permission to administer. Program records were monitored today. The last fire inspection was conducted on 3-31-2023. The monthly fire drill was monitored and found meeting compliance, emergency drills were reviewed and found meeting compliance. Information required to be posted were observed posted except for a First Aid posted was not observed anywhere in the facility. You ordered a posted during the visit. A sample of children’s records were reviewed today and found meeting compliance. You provided the current staff and training worksheets for me to review. Staff who have been employed more than a year have not had their annual review completed or updated their staff development plans since 2022. You stated you are in the process of completing them. One staff did not complete her Health and Safety trainings within her first year of hire. All other staff records were found meeting compliance. You are completing EPR training tomorrow, that violation was cited during my last visit, and you were granted an extension to complete the training that is scheduled tomorrow. You do not offer transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)Two children are under 15 months in Space 3B and do not have a current feeding schedule. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. Space 6 was observed to have peeling paint on the baseboard in the block center. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. Space 5 I observed a floor tile broken by the back door. Space 6 had a container on the art shelf with a cracked lid and a bookshelf was observed cracked. Balls on the playground were observed deflated. G.S. 110-91(6); .0601(b) 830 A First Aid information sheet was not posted in a place for referral and/or the information sheet did not include all the required information. I did not observe a first aid poster posted anywhere in the facility. .0802(h) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 5, where a two year old was present, puzzle pieces were observed stored in Ziplock bags accessible to children in care. In Space 6, which serves two year olds, had many materials stored in Ziplock bags accessible to children in a care. . Space 7, which serves 1 year olds had art material stored in ziplock bags, accessible to children in care. .0604(q) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. While in Space 5, which had a 2 year old present, I observed foam peg boards on the manipulative shelf was many bite marks. Space 7 had large foam rollers on the art easel. .0604(q) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine staff have not had an annual review or annual staff development plan discussed and completed. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. One staff hired on 8-29-22 has not completed the required health and safety training. .1102(a) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Claudia Lopez-Reid, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 6, 2023 . Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Classrooms Checklists: We discussed staff letting you know when items are in poor repair, cracked, broken, deflated, etc. I asked if you had an opening and closing checklist and suggested adding a line item for poor repair on the checklist. I also suggest you discussed what poor repair means at the next staff meeting. Staff should be informing you when items are cracked, breaking, torn. They should be letting you know when the floor tile is cracked or the baseboards or wall paint is peeling so you can put a work order in to repair. They should notify you and make the area inaccessible to children in care until it can be repaired, removed, replaced. Feeding Schedules: You weren't aware that toddlers needed a feeding schedule. I explained that children under 15 months of age must maintain a current feeding schedule. I encourage you to print off a current feeding plan off the Division's website to have ready for the toddler enrollment packets. Make sure when enrolling toddlers you are asking parents if their toddler is under 15 months of age, they will need to complete the feeding plan if they are 12-15 months of age at enrollment. You will review the plan with the teacher and post it in the room to follow. Chain Link Fencing: We discussed the 4 foot fencing you have between playgrounds. I discussed watching to top of the fencing and reviewed 10A NCAC 09 .0605(i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. You will need to keep an eye on the chain link fencing and make sure the top of the fencing is not a protrusion. It should be flush to the top rail or I suggest a corrugated gutter guard to place over the top to cover the fencing. Administrative Action: Is currently being processed. I will be in contact once it is mailed and it is received. If you have any questions please contact me, Andrea Anderson PO Box 49335 Charlotte NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 59 Completed Date: 1/23/2024 Age: From 1 To 5 Total Minutes: 315 Time In: 09:30 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance of applicable childcare requirements during the annual compliance visit. The 18-month compliance history prior to today’s visit was 88%. A checklist was used to monitor the facility. Upon my arrival, I met with Claudia Lopez-Reid, Administrator. You was completing and interview when I arrived. I began in the lobby reviewing information posted in the lobby. I reviewed the current menu, license, summary of the NC Child Care Law, EMC plan, current Sanitation Inspection and Tobacco restriction information posted in the lobby. The last sanitation inspection was conducted on 12/29/23. Once the interview was completed, I explained the purpose of the visit. You accompanied me today’s walkthrough of the facility. Because of the weather we went outside and monitored the playgrounds. One toddler playground was observed with a storage bin that had a cracked lid. The playground Two year old children use was observed to have several balls that were deflated and the boarder around the fall zone of the stationary equipment had pegs sticking protruding out, and are a hazard. The other toddler and preschool playgrounds were monitored and found meeting compliance. Monthly playground inspections were monitored and found meeting compliance. Each classroom was monitored today. Four classrooms are currently not open, no children are enrolled. One classroom was closed today, and children were cared for in another classroom. While in the toddler classroom I observed the group in free choice play. The teacher was seated on the floor with the children encouraging play. She was showing the children how to use material and encouraging them to play. The activity plan was reviewed and found meeting compliance. Two children enrolled are under 15 months and do not have a current feeding schedule on file to post. Material and equipment were found in good repair and developmentally appropriate for the age range served. While in the older preschool room the children were observed in center play. Both teachers were observed seated at tables with groups of children engaged in teacher directed activities. Both staff were observed looking up monitoring the children as they played, they were both aware of what all the children in the room were doing. The current activity plan was being implemented. Material and equipment were observed to be clean, in good repair and developmentally appropriate for the age range served. While observing children in the room serving three year olds they were ending center play and cleaning up and transitioning to bathroom break to get ready for lunch. Staff were heard using nurturing tones as they provided the information on the transition to the children and as the assisted the children with preparing for walking down the hall to the restroom. While in the room I observed a broken tile by the back door. One two year old was present in the room, visiting from another classroom for the day. Foam peg boards were observed in a bin on the manipulative shelf with many bite marks, puzzle pieces were observed stored in Ziplock storage bags. The current activity plan was reviewed and found meeting compliance. While in the class serving two year olds I observed chipping paint on the baseboard in the block center. A container in the art center had a crack lid and many supplies on shelves accessible to the children were observed stored in Ziplock storage bags. I observed a diaper change while in the room, the teacher was observed following all steps outlined on the diaper changing poster by the changing station. The other staff was observed walking around the room monitoring children as they played in centers. The last toddler room was not open today. I did monitor the space. The current activity plan was observed posted and found meeting compliance. Large foam rollers were observed by the art easel and art material was observed stored in Ziplock bags stored on the art shelf accessible to children, when in care. They were removed during the visit. Supervision and enhanced staff/child ratios were maintained during today’s visit. Medications were monitored in each classroom today. They were all stored properly, had current written permission to administer. Program records were monitored today. The last fire inspection was conducted on 3-31-2023. The monthly fire drill was monitored and found meeting compliance, emergency drills were reviewed and found meeting compliance. Information required to be posted were observed posted except for a First Aid posted was not observed anywhere in the facility. You ordered a posted during the visit. A sample of children’s records were reviewed today and found meeting compliance. You provided the current staff and training worksheets for me to review. Staff who have been employed more than a year have not had their annual review completed or updated their staff development plans since 2022. You stated you are in the process of completing them. One staff did not complete her Health and Safety trainings within her first year of hire. All other staff records were found meeting compliance. You are completing EPR training tomorrow, that violation was cited during my last visit, and you were granted an extension to complete the training that is scheduled tomorrow. You do not offer transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)Two children are under 15 months in Space 3B and do not have a current feeding schedule. 10A NCAC 09 .0902(a) 620 All walls and ceilings including doors and windows were not kept clean and in good repair. Space 6 was observed to have peeling paint on the baseboard in the block center. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. Space 5 I observed a floor tile broken by the back door. Space 6 had a container on the art shelf with a cracked lid and a bookshelf was observed cracked. Balls on the playground were observed deflated. G.S. 110-91(6); .0601(b) 830 A First Aid information sheet was not posted in a place for referral and/or the information sheet did not include all the required information. I did not observe a first aid poster posted anywhere in the facility. .0802(h) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 5, where a two year old was present, puzzle pieces were observed stored in Ziplock bags accessible to children in care. In Space 6, which serves two year olds, had many materials stored in Ziplock bags accessible to children in a care. . Space 7, which serves 1 year olds had art material stored in ziplock bags, accessible to children in care. .0604(q) 861 Prohibited styrofoam and foam rubber products were accessible to children under 3 years of age and/or approved foam products were used without proper supervision. While in Space 5, which had a 2 year old present, I observed foam peg boards on the manipulative shelf was many bite marks. Space 7 had large foam rollers on the art easel. .0604(q) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Nine staff have not had an annual review or annual staff development plan discussed and completed. 10A NCAC 09 .0514(f) 1898 Staff did not complete the health and safety training within one year of employment. One staff hired on 8-29-22 has not completed the required health and safety training. .1102(a) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Claudia Lopez-Reid, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before February 6, 2023 . Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Classrooms Checklists: We discussed staff letting you know when items are in poor repair, cracked, broken, deflated, etc. I asked if you had an opening and closing checklist and suggested adding a line item for poor repair on the checklist. I also suggest you discussed what poor repair means at the next staff meeting. Staff should be informing you when items are cracked, breaking, torn. They should be letting you know when the floor tile is cracked or the baseboards or wall paint is peeling so you can put a work order in to repair. They should notify you and make the area inaccessible to children in care until it can be repaired, removed, replaced. Feeding Schedules: You weren't aware that toddlers needed a feeding schedule. I explained that children under 15 months of age must maintain a current feeding schedule. I encourage you to print off a current feeding plan off the Division's website to have ready for the toddler enrollment packets. Make sure when enrolling toddlers you are asking parents if their toddler is under 15 months of age, they will need to complete the feeding plan if they are 12-15 months of age at enrollment. You will review the plan with the teacher and post it in the room to follow. Chain Link Fencing: We discussed the 4 foot fencing you have between playgrounds. I discussed watching to top of the fencing and reviewed 10A NCAC 09 .0605(i) The outdoor play area shall be protected by a fence. The height shall be a minimum of four feet and the top of the fence shall be free of protrusions. The requirement disallowing protrusions on the tops of fences shall not apply to fences six feet high or above. The fencing shall exclude fixed bodies of water such as ditches, quarries, canals, excavations, and fish ponds. Gates to the fenced outdoor play area shall remain closed while children occupy the area. You will need to keep an eye on the chain link fencing and make sure the top of the fencing is not a protrusion. It should be flush to the top rail or I suggest a corrugated gutter guard to place over the top to cover the fencing. Administrative Action: Is currently being processed. I will be in contact once it is mailed and it is received. If you have any questions please contact me, Andrea Anderson PO Box 49335 Charlotte NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: Visit Date: 1/4/2024 Number Present: 63 Completed Date: 1/4/2024 Age: From 1 To 5 Total Minutes: 180 Time In: 11:00 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance of applicable child care requirements during an unannounced follow up visit. The 18 month compliance history, prior to today's visit was 89%. Upon my arrival, I met with Claudia Lopez-Reid, Administrator. I explained the purpose of today's visit. I explained that I had recommended an administrative action, it is currently in review. During the administrative action process I will be conducting unannounced visits every 4-6 weeks to monitor the facility. You were able to complete a walkthrough of the facility with me today. During the walkthrough I was able to observe children transitioning, preparing for lunch, lunch time and center play. While in Space 3B and Space 5 I observed two children drinking water at lunch time, they have a parent preference to have a milk substitute, however the milk substitute ran out yesterday and the center did not have anything to provide them today, so they were provided water at lunch time. I explained milk was the fifth component that is required to be provided at lunch time, water is not a nutritional substitute for milk. They will need to put a plan in place to notify parents when their milk substitute is running low to ensure they have what is needed during the week or go out and purchase the milk the children drink to ensure they have what is required at lunch when they are present. For snack another component can be substituted since two components are only required for snacks. Also the menu posted was not followed today, the menu stated chicken bites, green beans, apples and cheese sandwiches would be offered. I observed toddlers being served deli turkey meet, wheat bread, sliced cheese, mixed vegetables and applesauce. Preschool children were offered, turkey slices, orange slices, wheat bread, and mixed vegetables. Classrooms serving two year old's were served turkey slices, wheat bread, mixed vegetables and apples slices. Staff/child ratio was maintained during the visit. Supervision was observed being maintained during today's visit. Staff were observed seated and eating lunch with the children. During center play staff were observed moving about the indoor space engaging children in play. As children were transitioning, staff were leading children, observing them as they moved to down the hallway to the restroom. Each group was observed in licensed approved space. The current license was observed posted and all permit restrictions were observed meeting compliance. Staff files were not reviewed today, however it was discovered that the director has not completed EPR training, she was hired into the position in May 2023, nobody else on staff at the center has the EPR training. The following violations were observed today. Violation Number Comment Rule 509 Food required for any special diet was not provided by parent or center. Two children with special diets, were not provided a milk substitute at lunch. The parent provides milk but it ran out yesterday and they did not have any of the milk to provide the children for lunch today. The children were offered water at lunch. .0901(h) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Food substitutions provided during lunch observed offered today, were not recorded on the menu observed posted in the center today. 10A NCAC 09 .0901(b) 1827 The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The administrator was hired into the position in May 2023, she has not completed EPR training, no other staff on site had completed EPR training. .0607(b) Childcare providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today shall be corrected immediately. Claudia Lopez-Reed, administrator, will email a compliance letter explaining how each violation cited today has been corrected. The compliance letter must be received by the consultant, andrea.anderson@dhhs.nc.gov, on or before January 19, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance was provided on the following: Maintaining ratio when splitting groups using hallway restroom: I did provided Space 6 suggestions when splitting the group for bathroom. I suggest the when splitting the teacher walking out of the room with children, close the classroom door once her group of children exits into the hallway to walk to the restroom. There is a bucket of books by the restroom entryway children are encouraged to sit and look at while they wait once they finished using the restroom and wash hands, if the classroom door is open they have the tendency to run back into the classroom without letting the teacher know, and this can lead to ratio issues if the group is split leaving each staff with the maximum amount of children allowed when separated. to close the classroom door so children don't run back into the classroom when finished using the restroom. Staff and Training Worksheets: I provided guidance on how to complete the staff and training worksheet. We discussed line item #7, #17, #22, and #25. We also discussed how to complete the Health and Safety training logs. EPR Training Resource: https://healthychildcare.unc.edu/ is a great website to find EPR and ITS/SIDS trainer in the area. Child Care Resources Inc (CCRI) also offers these training, their training calendar can be found on their website https://www.childcareresourcesinc.org If you have any questions, contact me: Andrea Anderson PO Box 49335 Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0713 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 1123-166L Visit Date: 11/20/2023 Number Present: 52 Completed Date: 11/20/2023 Age: From 1 To 5 Total Minutes: 170 Time In: 12:15 PM Time Out: 03:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The 18 month compliance history, prior to todays visit, was 90%. Upon my arrival I was greeted by Claudia Lopez-Reid, Administrator. Allegation: There is a concern that a child was not adequately supervised. Findings. Ms. Lopez-Reid called and left me a message on Friday, November 10, 2023 to self report this incident. I spoke with her by phone on Tuesday, November 14, 2023. Ms. Lopez then spoke with a DCDEE Intake representative on Wednesday, November 15, 2023 to complete the self report. During today's visit she explained what happened on November 8, 2023. She was not present on November 8, 2023. During rest time a preschool staff, who had ten (10) children ranging in age of 2-3 years present, had one child who needed to use the restroom. She was alone with the group and her co-teacher was on lunch break and was seated in the director's office in the front of the building. The restroom is down the hall from the classroom (Space 5.) The teacher stood in the doorway of Space 5 and allowed the child to go down the hallway to the restroom alone. During today's interview, she stated she could hear the child, just not see the child. The child is not fully potty trained and took the bottom portion of his clothing off and ran back to the classroom asking the teacher for a pull up. As she was retrieving the pull up he ran out of the classroom back down the hallway into the restroom. The teacher stood in the doorway calling for him, he did not respond. She stated she called him a few more times, and he didn't respond. She could not render immediate assistance because she could not leave her room as the rest of the children were resting. Her co-teacher heard her calling the child; she came out of the director's office and saw the child running in and out of the bathroom without any clothing and walked him back into the bathroom. She assisted him with cleaning and dressing him and walked him back to the classroom. She then explained to her co-teacher that children were not allowed to go to the hall restroom unattended and she is to use the walkie talkie for assistance when she is alone and needs something. Today, it was explained that the staff who was present and sent the child to the restroom has been employed 4-6 weeks and didn't realize she was suppose to use the walkie talkie to call for assistance. She has never worked in child care before and didn't know she couldn't stand in the doorway and send him down the hallway to the restroom, but she stated she is aware now and has reviewed the supervision requirements again. I was provided the attendance for that day, ten children were present during rest time. One child was 2 years old. You stated that during active awake time you run the 1:9 ratio, just during nap time you run 1:10 ratio in that Space so staff can have lunch breaks. We discussed ratios today. The ratio for 2 year old's is 1:9. You explained that you understood that when a child was within 30 days of turning the next age up then they could maintain the next age up ratio and thought the law allowed. That is not a ratio rule. All ratio requirements can be found in 10A NCAC 09 .0713. You follow enhanced ratios, which can be found in 10A NCAC 09 .2818(b). You do not have anything on file proving 10A NCAC 09 .0713(4) is met. It states, when determined to be developmentally appropriate by the operator and parent, a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group. This provision shall be limited to one child per group. Since the incident you stated that the staff had a coaching session where you reviewed the supervision policy with her. You are also having a staff meeting on 11-21-23 and will be going over supervision with all staff. Based on today's staff interview and this being a self report this allegation is substantiated. You accompanied me on a walkthrough today so I could monitor supervision and staff child ratio. Each group was observed during rest time. Supervision and staff/child ratio were maintained today. The following violations were cited: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On November 8, 2023 during rest time, a 3 year old was allowed to leave his classroom and go down the hall to the hallway restroom. Although the teacher stood in the classroom door way and she could hear the child when he needed assistance. She could not render assistance, he ran from her when he asked for a pull up and wouldn't return to her when she called for him. .1801(a)(1-5) Compliance Statement: The violation is considered corrected. You stated you had coaching session with the staff member involved in the incident. You are also holding a staff meeting tomorrow night and will be reviewing the supervision procedures with all staff. I will be returning in the near future to ensure supervision is maintained. Technical Assistance: Supervision: I reviewed 10A NCAC 09 .1801(b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Today I expanded this requirement on what implementation looks like, if all the children are on their cots and awake and you have 15 children in the room serving 2-3 years old's, ratio 1:9 needs to be maintained. Good rule of thumb is if 1/2 or more are still awake on their cots then maintain ratio as if it was active playtime. Once they are all settled and resting then breaks can begin. You need enough staff on premise to maintain ratio where the staff can call down the hallway for someone inside the building to help. Sitting in the car, does not count as being accessible. Ratio: All ratio requirements can be found in 10A NCAC 09 .0713. You follow enhanced ratios, which can be found in 10A NCAC 09 .2818(b). You do not have anything on file proving 10A NCAC 09 .0713(4) is met. It states, when determined to be developmentally appropriate by the operator and parent, a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group. This provision shall be limited to one child per group. Rest time: Children should not be made to stay on their cots if they aren't tired or want to rest. You can start off on the cot. Try to soothe them to sleep with soft music, rub backs, or read a few books to try and help the child settle down to sleep. If the child still is not tire and wants to play allow the child some choices by giving them quiet activities at a table or they may choose to stay or their cot, but give them that choice of where they want to do the quiet activity while their friends rest. Administrative Action: I explained that I will be discussing today's visit with my supervisor and following child care requirements I would be recommending an administrative action - written warning. If you have any questions please contact me: Andrea Anderson PO Box 49335 Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1801 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 1123-166L Visit Date: 11/20/2023 Number Present: 52 Completed Date: 11/20/2023 Age: From 1 To 5 Total Minutes: 170 Time In: 12:15 PM Time Out: 03:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The 18 month compliance history, prior to todays visit, was 90%. Upon my arrival I was greeted by Claudia Lopez-Reid, Administrator. Allegation: There is a concern that a child was not adequately supervised. Findings. Ms. Lopez-Reid called and left me a message on Friday, November 10, 2023 to self report this incident. I spoke with her by phone on Tuesday, November 14, 2023. Ms. Lopez then spoke with a DCDEE Intake representative on Wednesday, November 15, 2023 to complete the self report. During today's visit she explained what happened on November 8, 2023. She was not present on November 8, 2023. During rest time a preschool staff, who had ten (10) children ranging in age of 2-3 years present, had one child who needed to use the restroom. She was alone with the group and her co-teacher was on lunch break and was seated in the director's office in the front of the building. The restroom is down the hall from the classroom (Space 5.) The teacher stood in the doorway of Space 5 and allowed the child to go down the hallway to the restroom alone. During today's interview, she stated she could hear the child, just not see the child. The child is not fully potty trained and took the bottom portion of his clothing off and ran back to the classroom asking the teacher for a pull up. As she was retrieving the pull up he ran out of the classroom back down the hallway into the restroom. The teacher stood in the doorway calling for him, he did not respond. She stated she called him a few more times, and he didn't respond. She could not render immediate assistance because she could not leave her room as the rest of the children were resting. Her co-teacher heard her calling the child; she came out of the director's office and saw the child running in and out of the bathroom without any clothing and walked him back into the bathroom. She assisted him with cleaning and dressing him and walked him back to the classroom. She then explained to her co-teacher that children were not allowed to go to the hall restroom unattended and she is to use the walkie talkie for assistance when she is alone and needs something. Today, it was explained that the staff who was present and sent the child to the restroom has been employed 4-6 weeks and didn't realize she was suppose to use the walkie talkie to call for assistance. She has never worked in child care before and didn't know she couldn't stand in the doorway and send him down the hallway to the restroom, but she stated she is aware now and has reviewed the supervision requirements again. I was provided the attendance for that day, ten children were present during rest time. One child was 2 years old. You stated that during active awake time you run the 1:9 ratio, just during nap time you run 1:10 ratio in that Space so staff can have lunch breaks. We discussed ratios today. The ratio for 2 year old's is 1:9. You explained that you understood that when a child was within 30 days of turning the next age up then they could maintain the next age up ratio and thought the law allowed. That is not a ratio rule. All ratio requirements can be found in 10A NCAC 09 .0713. You follow enhanced ratios, which can be found in 10A NCAC 09 .2818(b). You do not have anything on file proving 10A NCAC 09 .0713(4) is met. It states, when determined to be developmentally appropriate by the operator and parent, a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group. This provision shall be limited to one child per group. Since the incident you stated that the staff had a coaching session where you reviewed the supervision policy with her. You are also having a staff meeting on 11-21-23 and will be going over supervision with all staff. Based on today's staff interview and this being a self report this allegation is substantiated. You accompanied me on a walkthrough today so I could monitor supervision and staff child ratio. Each group was observed during rest time. Supervision and staff/child ratio were maintained today. The following violations were cited: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On November 8, 2023 during rest time, a 3 year old was allowed to leave his classroom and go down the hall to the hallway restroom. Although the teacher stood in the classroom door way and she could hear the child when he needed assistance. She could not render assistance, he ran from her when he asked for a pull up and wouldn't return to her when she called for him. .1801(a)(1-5) Compliance Statement: The violation is considered corrected. You stated you had coaching session with the staff member involved in the incident. You are also holding a staff meeting tomorrow night and will be reviewing the supervision procedures with all staff. I will be returning in the near future to ensure supervision is maintained. Technical Assistance: Supervision: I reviewed 10A NCAC 09 .1801(b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Today I expanded this requirement on what implementation looks like, if all the children are on their cots and awake and you have 15 children in the room serving 2-3 years old's, ratio 1:9 needs to be maintained. Good rule of thumb is if 1/2 or more are still awake on their cots then maintain ratio as if it was active playtime. Once they are all settled and resting then breaks can begin. You need enough staff on premise to maintain ratio where the staff can call down the hallway for someone inside the building to help. Sitting in the car, does not count as being accessible. Ratio: All ratio requirements can be found in 10A NCAC 09 .0713. You follow enhanced ratios, which can be found in 10A NCAC 09 .2818(b). You do not have anything on file proving 10A NCAC 09 .0713(4) is met. It states, when determined to be developmentally appropriate by the operator and parent, a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group. This provision shall be limited to one child per group. Rest time: Children should not be made to stay on their cots if they aren't tired or want to rest. You can start off on the cot. Try to soothe them to sleep with soft music, rub backs, or read a few books to try and help the child settle down to sleep. If the child still is not tire and wants to play allow the child some choices by giving them quiet activities at a table or they may choose to stay or their cot, but give them that choice of where they want to do the quiet activity while their friends rest. Administrative Action: I explained that I will be discussing today's visit with my supervisor and following child care requirements I would be recommending an administrative action - written warning. If you have any questions please contact me: Andrea Anderson PO Box 49335 Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: ANDREA ANDERSON Operation Type: Center Case Number: 1123-166L Visit Date: 11/20/2023 Number Present: 52 Completed Date: 11/20/2023 Age: From 1 To 5 Total Minutes: 170 Time In: 12:15 PM Time Out: 03:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a report alleging violations of child care requirements. The 18 month compliance history, prior to todays visit, was 90%. Upon my arrival I was greeted by Claudia Lopez-Reid, Administrator. Allegation: There is a concern that a child was not adequately supervised. Findings. Ms. Lopez-Reid called and left me a message on Friday, November 10, 2023 to self report this incident. I spoke with her by phone on Tuesday, November 14, 2023. Ms. Lopez then spoke with a DCDEE Intake representative on Wednesday, November 15, 2023 to complete the self report. During today's visit she explained what happened on November 8, 2023. She was not present on November 8, 2023. During rest time a preschool staff, who had ten (10) children ranging in age of 2-3 years present, had one child who needed to use the restroom. She was alone with the group and her co-teacher was on lunch break and was seated in the director's office in the front of the building. The restroom is down the hall from the classroom (Space 5.) The teacher stood in the doorway of Space 5 and allowed the child to go down the hallway to the restroom alone. During today's interview, she stated she could hear the child, just not see the child. The child is not fully potty trained and took the bottom portion of his clothing off and ran back to the classroom asking the teacher for a pull up. As she was retrieving the pull up he ran out of the classroom back down the hallway into the restroom. The teacher stood in the doorway calling for him, he did not respond. She stated she called him a few more times, and he didn't respond. She could not render immediate assistance because she could not leave her room as the rest of the children were resting. Her co-teacher heard her calling the child; she came out of the director's office and saw the child running in and out of the bathroom without any clothing and walked him back into the bathroom. She assisted him with cleaning and dressing him and walked him back to the classroom. She then explained to her co-teacher that children were not allowed to go to the hall restroom unattended and she is to use the walkie talkie for assistance when she is alone and needs something. Today, it was explained that the staff who was present and sent the child to the restroom has been employed 4-6 weeks and didn't realize she was suppose to use the walkie talkie to call for assistance. She has never worked in child care before and didn't know she couldn't stand in the doorway and send him down the hallway to the restroom, but she stated she is aware now and has reviewed the supervision requirements again. I was provided the attendance for that day, ten children were present during rest time. One child was 2 years old. You stated that during active awake time you run the 1:9 ratio, just during nap time you run 1:10 ratio in that Space so staff can have lunch breaks. We discussed ratios today. The ratio for 2 year old's is 1:9. You explained that you understood that when a child was within 30 days of turning the next age up then they could maintain the next age up ratio and thought the law allowed. That is not a ratio rule. All ratio requirements can be found in 10A NCAC 09 .0713. You follow enhanced ratios, which can be found in 10A NCAC 09 .2818(b). You do not have anything on file proving 10A NCAC 09 .0713(4) is met. It states, when determined to be developmentally appropriate by the operator and parent, a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group. This provision shall be limited to one child per group. Since the incident you stated that the staff had a coaching session where you reviewed the supervision policy with her. You are also having a staff meeting on 11-21-23 and will be going over supervision with all staff. Based on today's staff interview and this being a self report this allegation is substantiated. You accompanied me on a walkthrough today so I could monitor supervision and staff child ratio. Each group was observed during rest time. Supervision and staff/child ratio were maintained today. The following violations were cited: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On November 8, 2023 during rest time, a 3 year old was allowed to leave his classroom and go down the hall to the hallway restroom. Although the teacher stood in the classroom door way and she could hear the child when he needed assistance. She could not render assistance, he ran from her when he asked for a pull up and wouldn't return to her when she called for him. .1801(a)(1-5) Compliance Statement: The violation is considered corrected. You stated you had coaching session with the staff member involved in the incident. You are also holding a staff meeting tomorrow night and will be reviewing the supervision procedures with all staff. I will be returning in the near future to ensure supervision is maintained. Technical Assistance: Supervision: I reviewed 10A NCAC 09 .1801(b) For groups of children aged two years or older, the staff/child ratio during nap time shall comply with the requirements of this Chapter if at least one person remains in the room, all children are visible to that person, and the total number of required staff are on the premises and within calling distance of the rooms occupied by children. Today I expanded this requirement on what implementation looks like, if all the children are on their cots and awake and you have 15 children in the room serving 2-3 years old's, ratio 1:9 needs to be maintained. Good rule of thumb is if 1/2 or more are still awake on their cots then maintain ratio as if it was active playtime. Once they are all settled and resting then breaks can begin. You need enough staff on premise to maintain ratio where the staff can call down the hallway for someone inside the building to help. Sitting in the car, does not count as being accessible. Ratio: All ratio requirements can be found in 10A NCAC 09 .0713. You follow enhanced ratios, which can be found in 10A NCAC 09 .2818(b). You do not have anything on file proving 10A NCAC 09 .0713(4) is met. It states, when determined to be developmentally appropriate by the operator and parent, a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group. This provision shall be limited to one child per group. Rest time: Children should not be made to stay on their cots if they aren't tired or want to rest. You can start off on the cot. Try to soothe them to sleep with soft music, rub backs, or read a few books to try and help the child settle down to sleep. If the child still is not tire and wants to play allow the child some choices by giving them quiet activities at a table or they may choose to stay or their cot, but give them that choice of where they want to do the quiet activity while their friends rest. Administrative Action: I explained that I will be discussing today's visit with my supervisor and following child care requirements I would be recommending an administrative action - written warning. If you have any questions please contact me: Andrea Anderson PO Box 49335 Charlotte, NC 28277 andrea.anderson@dhhs.nc.gov (704)594-0039 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1103 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 7/17/2023 Number Present: 48 Completed Date: 7/17/2023 Age: From 1 To 5 Total Minutes: 270 Time In: 09:20 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by the Assistant Director, Lisa Rynkewicz, and I explained the purpose of the visit. The Director, Ms. Claudia Lopez-Reid, was present upon arrival, and I explained the purpose of the visit to Ms. Lopez-Reid. The facility had a Four-Star License issued April 4, 2022, and an eighteen-month compliance history score of 87% prior to today’s visit. Ms. Lopez-Reid accompanied me during the walk through of the center. Space 1., Space 2., Space 3a., and Space 3b., are currently closed, due to staffing. In Space 5., Space 7., and in Space 8., I observed the children having outdoor play. The children in Space 6., were observed having supervised indoor play. In Space 9., I observed the children eating lunch: pizza, broccoli, peaches, and milk. The observed lunch items were posted on the menu. Four (4) new staff have been hired since the Annual Compliance Visit, August 24, 2022. New staff files were reviewed, and the staff files met compliance. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff are continuing to complete ongoing changing. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: The classrooms for infants are closed. The administrators are current with ITS-SIDS training. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: An emergency medication is administered, and the medication met compliance. Permission to administer forms for sunscreen, diapering creams/ointments were expired and a violation was cited. A violation was cited for expired sunscreens, diapering creams/ointments. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The emergency medication and the over the counter medications were stored properly. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill and emergency drill was complete and up to date, and the quarterly drill (shelter-in-place) was complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed May 18, 2023, with a superior rating and two (2) demerits. The Fire Inspection was completed and approved March 31, 2023. Two (2) violations were cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. The following had expired over the counter medication: Space 5: C.M., and A.C.; Space 6., L.W. E.O. O.A. and S.B.; Space 8: J.J., L.B. Q.S., M.B., O.H. J.A. E.G. and G.S.; .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. The following children had an expired a 12-month Permission to Administer Form: Space 5., child O.P., R.O. and B.F.; In Space 6., child E.O. form expired; In Space 9., child A.K. expired. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action The child care provider is expected to maintain all applicable child care requirements at all times. The provider will send me a compliance letter explaining how she corrected each of today’s violations and the steps she put in place to ensure on going compliance to me on or before Monday, July 31, 2023 to Deanna.Matthews@dhhs.nc.gov, or to the address listed below: Deanna Matthews P.O. Box 756 Gastonia, NC 28053-0756 Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. The following Technical Assistance (TA) was provided: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -House Bill 103: Effective July 11, 2022, individuals have five years to renew their criminal record check instead of every three (3) years. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -NCDHHS Children’s Environmental Health will be conducting a series of virtual trainings on the recently re-adopted Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. Remaining training date is July 19th from 9:00am to 4:00pm. See the training agenda, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. -The North Carolina Child Care Commission and the North Carolina Department of Health and Human Services Division of Child Development and Early Education are collaborating to modernize NC’s child care quality rating and improvement system (QRIS), commonly known as the Star Rated License. We are developing a plan that will be reviewed by the legislature in Spring 2024. During the next few months, we are collecting information from parents, teachers, administrators, operators, and partners to consider in the plan. -If you are unable to attend these sessions, you may also complete an online survey or write to DCDEE_QRIS@dhhs.nc.gov. -Stabilization grant-The Quarterly Update for Quarter 7: April-June 2023 will open July 1 and close July 14 at 4:59 PM. To continue receiving stabilization funding, child care programs must submit the Quarterly Update. -Stabilization Grant Funds paid for Quarters 1-6 must be spent by September 30, 2023. -When hiring new staff, please ensure that standards for staff are maintained. Refer to Child Care Rule, 10A NCAC 09 .2830 Maintaining the Star Rating. -Refer to Child Care Rule .0803(6)(a-i) for permission to administer for chronic health conditions: A parent may give a caregiver standing authorization for up to six (6) months to administer prescription or over-the counter mediation to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: the child's name, the subject medical condition or allergic reactions, the names of the authorized over-the counter medications, the criteria for the administration of the medication, the amount and frequency of the dosages, the manner in which the medication shall be administered, the signature of the parent, the date the authorization was signed by the parent, and the length of time the authorization is valid, if less than six (6) months. -Refer to Child Care Rule 10A NCAC 09 .1103 On-going Training and Professional Development. Please contact Child Care Consultant, Deanna Matthews, at Deanna.Matthews@dhhs.nc.gov, or 704-962-7854, for questions or concerns, regarding today's visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .2830 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 6055065 Consultant: DEANNA MATTHEWS Operation Type: Center Case Number: Visit Date: 7/17/2023 Number Present: 48 Completed Date: 7/17/2023 Age: From 1 To 5 Total Minutes: 270 Time In: 09:20 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a Routine Unannounced visit. I was greeted by the Assistant Director, Lisa Rynkewicz, and I explained the purpose of the visit. The Director, Ms. Claudia Lopez-Reid, was present upon arrival, and I explained the purpose of the visit to Ms. Lopez-Reid. The facility had a Four-Star License issued April 4, 2022, and an eighteen-month compliance history score of 87% prior to today’s visit. Ms. Lopez-Reid accompanied me during the walk through of the center. Space 1., Space 2., Space 3a., and Space 3b., are currently closed, due to staffing. In Space 5., Space 7., and in Space 8., I observed the children having outdoor play. The children in Space 6., were observed having supervised indoor play. In Space 9., I observed the children eating lunch: pizza, broccoli, peaches, and milk. The observed lunch items were posted on the menu. Four (4) new staff have been hired since the Annual Compliance Visit, August 24, 2022. New staff files were reviewed, and the staff files met compliance. The following child care requirements were monitored and observed today using the Child Care Center Checklist and the 2022 Master Child Care Center Item Number Listing: Supervision: Each group of children were adequately supervised during the visit. Nurturing tones were heard when staff spoke with children. Staff/Child Ratio: The ratios were maintained during today’s visit. CPR: Each staff has current CPR. First Aid: Each staff has current First Aid. Special Training: Staff are continuing to complete ongoing changing. CBC Qualification: Each staff member was current with CBC qualification. ITS-SIDS: The classrooms for infants are closed. The administrators are current with ITS-SIDS training. Emergency Medical Care Plan: The Emergency Care Plan was posted. Administration of Medication: An emergency medication is administered, and the medication met compliance. Permission to administer forms for sunscreen, diapering creams/ointments were expired and a violation was cited. A violation was cited for expired sunscreens, diapering creams/ointments. Storage of Hazardous Substances: I did not observe any hazardous substances that were accessible, they were observed stored properly during the visit. Storage of Medication: The emergency medication and the over the counter medications were stored properly. General Safety: There were no safety concerns. Discipline: There were no discipline concerns; appropriate discipline was provided. Adequate/Approved Space: Each group of children were observed in licensed approved space. Program Records: I reviewed all information required to be posted and found meeting compliance. The monthly fire drill and emergency drill was complete and up to date, and the quarterly drill (shelter-in-place) was complete and up to date. License Posted: The license was observed posted on the information board. Permit Restrictions: All permit restrictions were observed meeting compliance today. The last Sanitation Inspection was completed May 18, 2023, with a superior rating and two (2) demerits. The Fire Inspection was completed and approved March 31, 2023. Two (2) violations were cited during today's visit. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. The following had expired over the counter medication: Space 5: C.M., and A.C.; Space 6., L.W. E.O. O.A. and S.B.; Space 8: J.J., L.B. Q.S., M.B., O.H. J.A. E.G. and G.S.; .0803(12) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. The following children had an expired a 12-month Permission to Administer Form: Space 5., child O.P., R.O. and B.F.; In Space 6., child E.O. form expired; In Space 9., child A.K. expired. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action The child care provider is expected to maintain all applicable child care requirements at all times. The provider will send me a compliance letter explaining how she corrected each of today’s violations and the steps she put in place to ensure on going compliance to me on or before Monday, July 31, 2023 to Deanna.Matthews@dhhs.nc.gov, or to the address listed below: Deanna Matthews P.O. Box 756 Gastonia, NC 28053-0756 Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. The following Technical Assistance (TA) was provided: -Continue to review emails from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -House Bill 103: Effective July 11, 2022, individuals have five years to renew their criminal record check instead of every three (3) years. -On June 12th, Governor Cooper signed Senate Bill 291, extending the Child Care Hold Harmless legislation until June 30, 2024, and requiring the North Carolina Child Care Commission to make recommendations for modernizing the state’s Quality Rating and Improvement System. -NCDHHS Children’s Environmental Health will be conducting a series of virtual trainings on the recently re-adopted Child Care Sanitation Rules, effective July 1, 2023. The rules have been approved but have not yet been updated in the Administrative Code. Once updated, notification will be sent out via listserv. Remaining training date is July 19th from 9:00am to 4:00pm. See the training agenda, new rules and other resources at https://ehs.dph.ncdhhs.gov/hhccehb/cehu/ccs/children.htm. -The North Carolina Child Care Commission and the North Carolina Department of Health and Human Services Division of Child Development and Early Education are collaborating to modernize NC’s child care quality rating and improvement system (QRIS), commonly known as the Star Rated License. We are developing a plan that will be reviewed by the legislature in Spring 2024. During the next few months, we are collecting information from parents, teachers, administrators, operators, and partners to consider in the plan. -If you are unable to attend these sessions, you may also complete an online survey or write to DCDEE_QRIS@dhhs.nc.gov. -Stabilization grant-The Quarterly Update for Quarter 7: April-June 2023 will open July 1 and close July 14 at 4:59 PM. To continue receiving stabilization funding, child care programs must submit the Quarterly Update. -Stabilization Grant Funds paid for Quarters 1-6 must be spent by September 30, 2023. -When hiring new staff, please ensure that standards for staff are maintained. Refer to Child Care Rule, 10A NCAC 09 .2830 Maintaining the Star Rating. -Refer to Child Care Rule .0803(6)(a-i) for permission to administer for chronic health conditions: A parent may give a caregiver standing authorization for up to six (6) months to administer prescription or over-the counter mediation to a child, when needed, for chronic medical conditions, such as asthma, and for allergic reactions. The authorization shall be in writing and shall contain: the child's name, the subject medical condition or allergic reactions, the names of the authorized over-the counter medications, the criteria for the administration of the medication, the amount and frequency of the dosages, the manner in which the medication shall be administered, the signature of the parent, the date the authorization was signed by the parent, and the length of time the authorization is valid, if less than six (6) months. -Refer to Child Care Rule 10A NCAC 09 .1103 On-going Training and Professional Development. Please contact Child Care Consultant, Deanna Matthews, at Deanna.Matthews@dhhs.nc.gov, or 704-962-7854, for questions or concerns, regarding today's visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times