10A NCAC 09 .0601 · Violation

Name of Operation: HEAVEN'S ANGELS CHILD CARE CENTER, INC. Facility ID: 60003363 Consultant: MARA BRINTON Operation Type: Center Case Number: Visit Date: 1/17/2025 Number Present: 24 Completed Date: 1/17/2025 Age: From 0 To 4 Total Minutes: 285 Time In: 11:00 AM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during the Annual Compliance Visit. Upon arrival at the center, I was greeted at the front entrance by the director, Ms. Adams. The center maintained a five-star rated license and continued to meet enhanced space and ratios. The Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Item Number Listing dated November 2024 were used to document compliance. Spaces #1-5,6a and 6b, kitchen, outdoor learning environments and transportation vehicles were monitored for compliance. Children were monitored, engaged in free play, eating lunch, and napping on cots with linen. Fifty-two children were enrolled. Six children’s records were selected by the consultant and monitored for compliance. The center’s approved and implemented curriculum continued to be Teaching Strategies. Staff and Training worksheets were provided upon request and monitored for compliance. There were not any new staff hired since the last RU visit conducted in August of 2024. One staff member’s CPR documentation could not be accepted with BLS provider and no additional modules listed. The same staff member also did not have First Aid documentation on file. Ms. Adams stated all staff are scheduled to obtain CPR and FA the first week of February 2025. The same staff member was due to obtain CMT training no later than October 22, 2024. The training was completed but not until December 14, 2024. The center’s EPR plan was monitored for compliance and current. The EPR ready to go file were monitored for compliance. It was recommended to print the RTGF checklist and maintain it in the ready to go file. Documentation for quarterly safety drills and monthly fire drills were discussed and monitored. We discussed documenting the pull station is used to initiate the fire alarm system. The daily attendance with children’s arrival and departure times were monitored documented and current for today. The outdoor learning environment was monitored for compliance. Monthly inspections were conducted and compliance issued noted and corrected. The last sanitation inspection was conducted July 23, 2024, five (5) demerits cited, and a Superior Classification issued. The last annual fire inspection was completed on March 4, 2024. It was recommended to begin the annual inspection process 4-6 weeks prior to expiration. The DCDEE annual fire inspection report must be completed by the fire inspector. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. A portable heater was monitored plugged in/on in space #3. Line #9 on the DCDEE Fire Inspection report stated no portable heaters. The portable heater was removed during the visit. 10A NCAC 09 .0601(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member hired in July of 2024 obtained BLS training/provider. First aid documentation or training was not on file or apart of the BLS CPR training received. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member hired in July of 2024 obtained BLS training. The applicable modules of child and infant were not listed, and credit could not be given. .1102(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member hired July 22, 2024, did not complete the training until December 14, 2024. .1102(g) Technical Assistance Provided and General Discussion: 1. It was recommended to purchase the third edition of ITERS and ECERS and begin training staff. There are several resources available on the NCRLAP website at www.NCRLAP.org. It was recommended to take advantage of the training available in the New Year. 2. The center’s INC was listed as “current-active” by the NC Secretary of State’s office as of January 17, 2025. 3. Ms. Adams was asked to print a roster report from ABCMS. The roster was printed. A discrepancy was identified. One staff member was listed with qualified-expired. The staff member’s DCDEE qualification letter maintained on file indicated the staff member was requalified on October 31, 2024. 4. We discussed heating elements of a bottle warmer being elevated to a higher place rather than on top of a college sized refrigerator. Corrective Action Plan: All violations must be corrected immediately. You shall submit a written, signed, and dated statement/compliance letter to me, at the address below detailing how each violation has been corrected and when. This information shall be received by Friday, January 31, 2025. You may email me your letter of correction. Mail written documentation to Mara Brinton, 7870 Woodmere Drive, Harrisburg, NC 28075. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. If you have any questions, please contact Mara Brinton at 704-594-0140 or email mara.brinton@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0601 · Violation

Name of Operation: HEAVEN'S ANGELS CHILD CARE CENTER, INC. Facility ID: 60003363 Consultant: MARA BRINTON Operation Type: Center Case Number: Visit Date: 1/29/2024 Number Present: 23 Completed Date: 1/29/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during the Annual Compliance Visit. Upon arrival at the center, I was greeted by a van driver/teacher headed outside. The operator/administrator, Ms. Zebrina Adams, was contacted by the staff person who was in the kitchen. The center continued to maintain a five-star rated license and continued to meet enhanced space and ratios. The center continued approved to operator first and second shifts. The Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Item Number Listing dated August 2023 were used to document compliance. Twenty-three children were present ranging in age from nine months up to Pre-K five years of age. There were nineteen (19) school age children enrolled. However, the operator stated they do not attend or are present at the same time, except for during the summer months. Spaces #1, 2, 3, 5 and 6 a/b, two vans, kitchen and an outdoor learning environment were monitored for compliance. Transportation binders were monitored for compliance. The operator was reminded transportation rosters must be maintained in each vehicle but also at the center. Two vans were monitored with current Progressive insurance, registration, and safety inspections. The van’s insurance expires May 5, 2024, and October 31, 2024. One child routinely transported did not have a photograph maintained in the vehicle attached to their application/emergency information. Children were monitored eating their lunch, napping on mats, hand washing, eating PM snacks and playing outside. Several sippy cups were monitored with only the child’s name listed in each classroom. Both the child’s name and date were required per sanitation requirements. 15A NCAC 18A .2804(d). A violation was not cited because it was unknown if the sippy cups were sent from home or were provided by the center. There were fifty-two (52) children enrolled. Five children’s files were monitored for compliance. Two children noted with chronic medical conditions did not have an attached medical action plan to the child’s application and emergency information. One former infant, now one year of age did not have their signed SIDS center policy maintained in the child’s record. Two infants signed ITS-SIDS policy was posted over their cribs in space #3 instead of being maintained in the child’s record. The center’s adopted or developed ITS-SIDS policy was not posted in the sleeping area for infants. The center implemented the Creative Curriculum with four-year-old children. Children’s charting of responses were monitored posted in space #6a/b. The lead teacher stated quarterly assessments were completed and portfolios completed. We discussed adding a writing center to the children’s indoor environment. The space was divided, and it was recommended to utilize the unoccupied space into a gross motor indoor space or developmentally appropriate centers for the other children to rotate for specialized activities. Staff and Training worksheets were provided upon request. There were not any new staff hired since the last Routine Unannounced visit conducted July 19, 2023. There were eight existing staff, and two existing staff files were monitored for compliance. One staff person’s CPR card was listed as BLS and did not meet DCDEE requirements for pediatric CPR and FA. Staff’s education was verified via printed DCDEE WORKS letters or the WORKS web page. Two staff were determined needing to act within their DCDEE WORKS page. T. Sifford must complete her WORKS registration, apply for Lead Teacher, and mail official transcripts. R. Fuller is Lead Teacher qualified but must submit official transcripts. It was highly recommended to ensure each member of staff regardless of position have a printed and current DCDEEE WORKS letter on file. The center’s EPR plan was monitored for compliance. The presented EPR plan presented was not current. The current consultant’s contact information and the health consultant were not current. The EPR RTGF was not current either. Medical action plans blank incident reports were not maintained in the required file. A checklist was emailed to Ms. Adams after the visit to help ensure all required components were maintained. Documentation for quarterly safety drills and monthly fire drills were discussed and monitored. We discussed and reviewed the quarterly drills and discussed they were date sensitive and should occur at least once every three months. The outdoor learning environment was monitored for compliance. There were pockets of fallen leaves inside of the fenced outdoor learning environment. Ms. Adams walked the environment and documented the areas that needed leave removal or actions. One wooden house was monitored with parts broken off. The ramp leading up to the preschool room was missing wooden slats. There was plastic toys not clean and with black mold. The toys should be removed and cleaned. It was recommended to purchase an outdoor storage unit for staff to store outdoor toys at the end of the day. The last sanitation inspection was conducted January 11, 2024, with eight (8) demerits cited, and a Superior Classification issued. The last annual fire inspection was completed on April 20, 2023. It was highly recommended to begin the annual inspection process 4-6 weeks prior to expiration. The center continues to meet five-star requirements and a three-year reassessment will be required no later than August 3, 2024. The last ERS were completed on June 26, 2018. The overall average ERS was 5.03. It was recommended to begin reviewing any items scored under a 5.0. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. There was a wooden outdoor children's house monitored with broken pieces. The outdoor wooden ramp was monitored with broken/missing wooden slats. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. There toddler plastic toys monitored outside and accessible to children with black mold on the toys. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. The outdoor learning environment was pockets of fallen leaves throughout the interior of the play areas. 15A NCAC 18A .2832(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff person did not the first aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff obtained BLS CPR training, and it did not list the additional required modules. .1102(d) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The presented EPR plan was first dated "draft" and then the operator gathered the most current plan printed. It was dated September 30, 2020. .0607(c) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The EPR/RTGF was monitored and did not meet the required components. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One child monitored with a chronic medical condition did not have a medical action plan attached to the child's application. .0801(b) Technical Assistance Provided and General Discussion: 1. The center’s for-profit corporation was listed as “current-active” by the NC Secretary of State’s office. 2. We discussed concerns related to the infant/toddler classroom. Recommendations were made to enhance the space and items staff should work on to better organize and present materials to children. Items should be better organized, easily accessible to toddlers, labeled and multiples of three of the same toys. One toddler under fifteen (15) months did not have a posted infant feeding schedule. Recommendations were made to relocate a shelf above the sink. 3. We discussed and reviewed the outdoor learning environment. We discussed possible removal of low-lying branches and timelines for proper removal of fallen leaves. 4. It was recommended to replace the paper blinds with cordless blinds. Corrective Action Plan: All violations must be corrected immediately. You shall submit a written, signed, and dated statement/compliance letter to me, at the address below detailing how each violation has been corrected and when. This information shall be received by Monday, February 12, 2024. Mail written documentation to Mara Brinton, 7870 Woodmere Drive, Harrisburg, NC 28075. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. If you have any questions, please contact Mara Brinton at 704-594-0140 or email mara.brinton@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: HEAVEN'S ANGELS CHILD CARE CENTER, INC. Facility ID: 60003363 Consultant: MARA BRINTON Operation Type: Center Case Number: Visit Date: 1/29/2024 Number Present: 23 Completed Date: 1/29/2024 Age: From 0 To 5 Total Minutes: 360 Time In: 10:00 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor for compliance with applicable child care requirements during the Annual Compliance Visit. Upon arrival at the center, I was greeted by a van driver/teacher headed outside. The operator/administrator, Ms. Zebrina Adams, was contacted by the staff person who was in the kitchen. The center continued to maintain a five-star rated license and continued to meet enhanced space and ratios. The center continued approved to operator first and second shifts. The Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Item Number Listing dated August 2023 were used to document compliance. Twenty-three children were present ranging in age from nine months up to Pre-K five years of age. There were nineteen (19) school age children enrolled. However, the operator stated they do not attend or are present at the same time, except for during the summer months. Spaces #1, 2, 3, 5 and 6 a/b, two vans, kitchen and an outdoor learning environment were monitored for compliance. Transportation binders were monitored for compliance. The operator was reminded transportation rosters must be maintained in each vehicle but also at the center. Two vans were monitored with current Progressive insurance, registration, and safety inspections. The van’s insurance expires May 5, 2024, and October 31, 2024. One child routinely transported did not have a photograph maintained in the vehicle attached to their application/emergency information. Children were monitored eating their lunch, napping on mats, hand washing, eating PM snacks and playing outside. Several sippy cups were monitored with only the child’s name listed in each classroom. Both the child’s name and date were required per sanitation requirements. 15A NCAC 18A .2804(d). A violation was not cited because it was unknown if the sippy cups were sent from home or were provided by the center. There were fifty-two (52) children enrolled. Five children’s files were monitored for compliance. Two children noted with chronic medical conditions did not have an attached medical action plan to the child’s application and emergency information. One former infant, now one year of age did not have their signed SIDS center policy maintained in the child’s record. Two infants signed ITS-SIDS policy was posted over their cribs in space #3 instead of being maintained in the child’s record. The center’s adopted or developed ITS-SIDS policy was not posted in the sleeping area for infants. The center implemented the Creative Curriculum with four-year-old children. Children’s charting of responses were monitored posted in space #6a/b. The lead teacher stated quarterly assessments were completed and portfolios completed. We discussed adding a writing center to the children’s indoor environment. The space was divided, and it was recommended to utilize the unoccupied space into a gross motor indoor space or developmentally appropriate centers for the other children to rotate for specialized activities. Staff and Training worksheets were provided upon request. There were not any new staff hired since the last Routine Unannounced visit conducted July 19, 2023. There were eight existing staff, and two existing staff files were monitored for compliance. One staff person’s CPR card was listed as BLS and did not meet DCDEE requirements for pediatric CPR and FA. Staff’s education was verified via printed DCDEE WORKS letters or the WORKS web page. Two staff were determined needing to act within their DCDEE WORKS page. T. Sifford must complete her WORKS registration, apply for Lead Teacher, and mail official transcripts. R. Fuller is Lead Teacher qualified but must submit official transcripts. It was highly recommended to ensure each member of staff regardless of position have a printed and current DCDEEE WORKS letter on file. The center’s EPR plan was monitored for compliance. The presented EPR plan presented was not current. The current consultant’s contact information and the health consultant were not current. The EPR RTGF was not current either. Medical action plans blank incident reports were not maintained in the required file. A checklist was emailed to Ms. Adams after the visit to help ensure all required components were maintained. Documentation for quarterly safety drills and monthly fire drills were discussed and monitored. We discussed and reviewed the quarterly drills and discussed they were date sensitive and should occur at least once every three months. The outdoor learning environment was monitored for compliance. There were pockets of fallen leaves inside of the fenced outdoor learning environment. Ms. Adams walked the environment and documented the areas that needed leave removal or actions. One wooden house was monitored with parts broken off. The ramp leading up to the preschool room was missing wooden slats. There was plastic toys not clean and with black mold. The toys should be removed and cleaned. It was recommended to purchase an outdoor storage unit for staff to store outdoor toys at the end of the day. The last sanitation inspection was conducted January 11, 2024, with eight (8) demerits cited, and a Superior Classification issued. The last annual fire inspection was completed on April 20, 2023. It was highly recommended to begin the annual inspection process 4-6 weeks prior to expiration. The center continues to meet five-star requirements and a three-year reassessment will be required no later than August 3, 2024. The last ERS were completed on June 26, 2018. The overall average ERS was 5.03. It was recommended to begin reviewing any items scored under a 5.0. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. There was a wooden outdoor children's house monitored with broken pieces. The outdoor wooden ramp was monitored with broken/missing wooden slats. G.S. 110-91(6); .0601(b) 807 A safe indoor and outdoor environment was not provided for the children. There toddler plastic toys monitored outside and accessible to children with black mold on the toys. 10A NCAC 09 .0601(a) 808 The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. The outdoor learning environment was pockets of fallen leaves throughout the interior of the play areas. 15A NCAC 18A .2832(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff person did not the first aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff obtained BLS CPR training, and it did not list the additional required modules. .1102(d) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The presented EPR plan was first dated "draft" and then the operator gathered the most current plan printed. It was dated September 30, 2020. .0607(c) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The EPR/RTGF was monitored and did not meet the required components. .0607(d)(10) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One child monitored with a chronic medical condition did not have a medical action plan attached to the child's application. .0801(b) Technical Assistance Provided and General Discussion: 1. The center’s for-profit corporation was listed as “current-active” by the NC Secretary of State’s office. 2. We discussed concerns related to the infant/toddler classroom. Recommendations were made to enhance the space and items staff should work on to better organize and present materials to children. Items should be better organized, easily accessible to toddlers, labeled and multiples of three of the same toys. One toddler under fifteen (15) months did not have a posted infant feeding schedule. Recommendations were made to relocate a shelf above the sink. 3. We discussed and reviewed the outdoor learning environment. We discussed possible removal of low-lying branches and timelines for proper removal of fallen leaves. 4. It was recommended to replace the paper blinds with cordless blinds. Corrective Action Plan: All violations must be corrected immediately. You shall submit a written, signed, and dated statement/compliance letter to me, at the address below detailing how each violation has been corrected and when. This information shall be received by Monday, February 12, 2024. Mail written documentation to Mara Brinton, 7870 Woodmere Drive, Harrisburg, NC 28075. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. If you have any questions, please contact Mara Brinton at 704-594-0140 or email mara.brinton@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: HEAVEN'S ANGELS CHILD CARE CENTER, INC. Facility ID: 60003363 Consultant: MARA BRINTON Operation Type: Center Case Number: 0923-380L Visit Date: 10/6/2023 Number Present: 26 Completed Date: 10/6/2023 Age: From 0 To 5 Total Minutes: 405 Time In: 10:00 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate allegations of violations of child care requirements during a Complaint Visit. Upon arrival at the center, I was greeted by the center administrator and operator, Ms. Zebrina Adams. The allegations were read aloud to Ms. Adams as followed: There are concerns that: The playground gate does not close properly. Children are not adequately supervised while on the playground. (Examples: Teachers are wearing Air Pods and looking down. The children push and hit each other, and the teachers do not intervene. Teachers do not get up to let children out of the gate when parents arrive for pick up or say good afternoon as the child and parent leave.) Children are not in seat belts during transport in the center’s van. One of the drivers plays loud inappropriate music during transport. It is unknown if this person meets the licensing requirements for a driver. Inappropriate discipline is used. (Example: There is a concern that food is withheld as a punishment.) Incident reports are not prepared as required. There are regular visitors onsite spending time together inside the building and on the playground with children. There is a concern whether this is safe for the children. After the allegations were read a walkthrough of the facility inside, outside and two vans were completed with Ms. Adams. After completing a walkthrough of the facility, the center’s incident log and reports were reviewed. Six staff were interviewed regarding the allegations. The main playground gate used for children to exit at the end of the day was monitored. The gate was monitored securely closed. The interior of the playgrounds are sectioned off with interior fences and gates. The Pre-K children have to enter and walk through the toddler section to get to the exit gate. Ms. Adams and interviewed staff stated the toddler outdoor play space is staffed with three people to help ensure proper transitions to parents. In order for the Pre-K staff to interact with arriving parents would mean they have to yell across another playground (infant/toddler playground). Staff visually supervise the children until they reach their parents at the gate. Based on my observations of the functionality of the gate the allegation of the playground gate did not close properly was UNSUBSTANTIATED. The gate was monitored functioning properly and able to close and remained closed. Staff were observed outdoors during daily outdoor time, and no one was wearing Air Pods. Six staff were interviewed and asked if any staff wore Air Pods while providing supervision to children while outdoors. Not one staff stated seeing any staff person wearing Air Pods and looking down. Ms. Adams stated children’s birthday celebrations are conducted from the playground and a select few adult family members may attend (parents, grandparents, an aunt, or uncle, but possibly one to three other adults). She stated one of the family members attending the outdoor celebration may have worn Air Pods. The center has a technology use policy. I suggested creating a visitors policy related to visitors wearing a visitor’s name badge to prevent anyone from assuming any adult present is a staff person. Based on the configuration of the outdoor playground the Pre-K staff would not be able to escort every child to the exit gate to a parent and maintain the required supervision of the remaining Pre-K children. The infant/toddler playground is adjacent to the Pre-K playground. The operator structures staffing to ensure one more staff is present than required by staff to child ratios to assist with daily departure from the infant/toddler playground gate. We discussed identifying a designated staff person responsible for greeting parents, tracking children’s departure times and visually supervising children’s transition from the Pre-K playground through the infant/toddler playground to the exit gate/parent. Based on my observations and discussions with staff the allegation of children not being adequately supervised while on the playground was UNSUBSTANTIATED. Staffing patterns and configuration of the children’s outdoor play environment prohibit the Pre-K child’s staff from physically escorting the child through the gate into the infant/toddler environment to the exit gate. There is a developed plan and overstaffing in the infant/toddler outdoor play space to ensure children transition properly. Two vans used to transport children were monitored with booster seats and a few car seats. A fire extinguisher was not secured/mounted. There was some garbage monitored on both van floors and remnants of fast food in the driver’s front console. Modeling good eating and drinking habits in front of children was discussed and reviewed with Ms. Adams. Two van drivers were interviewed regarding their driving practices and established company transportation rules. The state law of determining what child is required to be in a booster seat vs seat belt were reviewed. A child must be either eight (8) years of age or eighty (80) pounds before they are no longer required to use a booster seat. Both identified van driver’s files were monitored from the submitted staff and training worksheets provided by Ms. Adams. The drivers were qualified and met all staffing licensing requirements. Ms. Adams has two sons who are qualified and work at the facility. Based on my observations and discussions with two van drivers and the operator, the allegation of children not in seat belts during transportation in the center van was UNSUBSTANTIATED. Adequate booster seats were monitored situated on the van seats and the interviewed van drivers were aware of the law of which children were required to use a booster seat when transported was correct. Staff stated when interviewed ensuring children used the proper safety devices when transporting including seat belts. The operator’s son is one of the daily qualified van drivers. His qualifications were monitored on the presented staff and training worksheet. He stated during the interview the radios in the vans barely work and when transporting children, he would rather talk to the children about their day vs. playing any music. He denied playing inappropriate music when transporting children. The van is used to shop and there may have been a time when it was only the van driver taking the van to get gas or shop when and if inappropriate music was playing. Based on my observations and discussion with the operator and two identified van drivers the allegation of playing loud and inappropriate music during transport was UNSUBSTANTIATED. It was recommended to review all transportation rules with each van driver at least twice a year (before school begins and before the summer begins). Both Pre-K staff were interviewed and asked about discipline methods used with children. Staff stated having an incentive program and treasure box opportunities for children at the end of each day. Staff stated multiple opportunities are given throughout the day to ensure each child is successful in getting the opportunity to select one item from the treasure box. The staff’s responses were developmentally appropriate practices. Withholding food from a child as a form of punishment was denied by both staff when interviewed. Based on my observations and discussion with staff the allegation of inappropriate discipline used was UNSUBSTANTIATED. The staff interviewed explained developmentally appropriate practices used with children. Withholding food from a child is never used as a practice. It was speculated there possibly was another classroom/group participating in outdoor time or around dismissal times were not included in a birthday celebration outside due they were part of a different class, and those children may not have been given cupcakes. The operator stated asking parents to bring enough cup cakes for all children at the center. Incident reports and the center incident logs were monitored for the center. The center met child care requirements related to completing incident reports. We reviewed the difference between when an incident report would be required to be completed vs. a behavior documentation related to a child’s behaviors or patterns of behavior. The monitored incident log and incident reports were reviewed and met requirements. It was emphasized to Ms. Adams to review staff’s submitted incident reports. I also reviewed the change in rule related to completed incident reports are to be filed in the applicable child’s file. Based on discussions with staff and observations the allegation of incident reports were not prepared as required was UNSUBTANTIATED. One of the operator’s sons is employed to work at the facility. The other son has a child enrolled at the center and is one site related to drop off/pick up and sometimes to bring and eat lunch. One of the son’s girlfriends is also employed and works at the child care center. Ms. Adams stated there are times her son may get lunch and is on site to eat lunch with her or his brother, but they are not just hanging out. Only the son who works at the center was on site and available to interview. Based on observations and discussion with staff, the allegation of regular visitors onsite spending time together inside the building and in the playground with children was UNSUBSTANTIATED. The operator’s son is employed to work at the facility. The operator’s other son has an enrolled child. There are times when family members may be outside attending a birthday celebration for a child, but licensed staff were present and providing adequate supervision to children when non employees may be present. Violation Number Comment Rule 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. One fire extinguisher monitored in the center van was not secured. 10A NCAC 09 .1003(c) 1123 All vehicles used to transport children were not free of hazards. A spare tire was monitored maintained in the back of the van and not secured. 10A NCAC 09 .1002(a) Technical Assistance and General Discussion: 1. We discussed designating one of the three toddler staff when outdoors to remain at the gate to ensure parents are greeted at pick up and the children transition well from the Pre-K playground through the infant/toddler playground to the exit gate to their parents during departure. The designated staff person would also be responsible for ensuring either the parent or the staff person track the departure times of each child as they transition to their parent. We discussed placement and responsibilities of the designated staff person. 2. Ms. Adams also mentioned developing a plan for adding additional fencing (to section off the front parking lot from the public and install an electronic gate off of the infant/toddler playground to the parking log). 3. It was recommended to develop a clearly written visitors policy and require any visitor to wear a name badge clearly identifying them as a visitor. 4. It was recommended to review how to complete an incident report form with staff during the next staff meeting. 5. We discussed the balance of having family members who are employed to work at the facility and family members with enrolled children at the facility and the need to keep the business lines and the family lines clear and separated as much as possible. 6. It was recommended to develop and use a visitor’s log to track any visitors at the facility. 7. It was recommended to monitor the van to ensure staff keep the vehicle free from garbage. Corrective Action Plan: All violations must be corrected immediately. You shall submit a written, signed, and dated statement/compliance letter to me, at the address below detailing how each violation has been corrected and when. This information shall be received by Friday, October 20, 2023. You may email me your letter of correction. Mail written documentation to Mara Brinton, 7870 Woodmere Drive, Harrisburg, NC 28075. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. If you have any questions, please contact Mara Brinton at 704-594-0140 or email mara.brinton@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1003 · Violation

Name of Operation: HEAVEN'S ANGELS CHILD CARE CENTER, INC. Facility ID: 60003363 Consultant: MARA BRINTON Operation Type: Center Case Number: 0923-380L Visit Date: 10/6/2023 Number Present: 26 Completed Date: 10/6/2023 Age: From 0 To 5 Total Minutes: 405 Time In: 10:00 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate allegations of violations of child care requirements during a Complaint Visit. Upon arrival at the center, I was greeted by the center administrator and operator, Ms. Zebrina Adams. The allegations were read aloud to Ms. Adams as followed: There are concerns that: The playground gate does not close properly. Children are not adequately supervised while on the playground. (Examples: Teachers are wearing Air Pods and looking down. The children push and hit each other, and the teachers do not intervene. Teachers do not get up to let children out of the gate when parents arrive for pick up or say good afternoon as the child and parent leave.) Children are not in seat belts during transport in the center’s van. One of the drivers plays loud inappropriate music during transport. It is unknown if this person meets the licensing requirements for a driver. Inappropriate discipline is used. (Example: There is a concern that food is withheld as a punishment.) Incident reports are not prepared as required. There are regular visitors onsite spending time together inside the building and on the playground with children. There is a concern whether this is safe for the children. After the allegations were read a walkthrough of the facility inside, outside and two vans were completed with Ms. Adams. After completing a walkthrough of the facility, the center’s incident log and reports were reviewed. Six staff were interviewed regarding the allegations. The main playground gate used for children to exit at the end of the day was monitored. The gate was monitored securely closed. The interior of the playgrounds are sectioned off with interior fences and gates. The Pre-K children have to enter and walk through the toddler section to get to the exit gate. Ms. Adams and interviewed staff stated the toddler outdoor play space is staffed with three people to help ensure proper transitions to parents. In order for the Pre-K staff to interact with arriving parents would mean they have to yell across another playground (infant/toddler playground). Staff visually supervise the children until they reach their parents at the gate. Based on my observations of the functionality of the gate the allegation of the playground gate did not close properly was UNSUBSTANTIATED. The gate was monitored functioning properly and able to close and remained closed. Staff were observed outdoors during daily outdoor time, and no one was wearing Air Pods. Six staff were interviewed and asked if any staff wore Air Pods while providing supervision to children while outdoors. Not one staff stated seeing any staff person wearing Air Pods and looking down. Ms. Adams stated children’s birthday celebrations are conducted from the playground and a select few adult family members may attend (parents, grandparents, an aunt, or uncle, but possibly one to three other adults). She stated one of the family members attending the outdoor celebration may have worn Air Pods. The center has a technology use policy. I suggested creating a visitors policy related to visitors wearing a visitor’s name badge to prevent anyone from assuming any adult present is a staff person. Based on the configuration of the outdoor playground the Pre-K staff would not be able to escort every child to the exit gate to a parent and maintain the required supervision of the remaining Pre-K children. The infant/toddler playground is adjacent to the Pre-K playground. The operator structures staffing to ensure one more staff is present than required by staff to child ratios to assist with daily departure from the infant/toddler playground gate. We discussed identifying a designated staff person responsible for greeting parents, tracking children’s departure times and visually supervising children’s transition from the Pre-K playground through the infant/toddler playground to the exit gate/parent. Based on my observations and discussions with staff the allegation of children not being adequately supervised while on the playground was UNSUBSTANTIATED. Staffing patterns and configuration of the children’s outdoor play environment prohibit the Pre-K child’s staff from physically escorting the child through the gate into the infant/toddler environment to the exit gate. There is a developed plan and overstaffing in the infant/toddler outdoor play space to ensure children transition properly. Two vans used to transport children were monitored with booster seats and a few car seats. A fire extinguisher was not secured/mounted. There was some garbage monitored on both van floors and remnants of fast food in the driver’s front console. Modeling good eating and drinking habits in front of children was discussed and reviewed with Ms. Adams. Two van drivers were interviewed regarding their driving practices and established company transportation rules. The state law of determining what child is required to be in a booster seat vs seat belt were reviewed. A child must be either eight (8) years of age or eighty (80) pounds before they are no longer required to use a booster seat. Both identified van driver’s files were monitored from the submitted staff and training worksheets provided by Ms. Adams. The drivers were qualified and met all staffing licensing requirements. Ms. Adams has two sons who are qualified and work at the facility. Based on my observations and discussions with two van drivers and the operator, the allegation of children not in seat belts during transportation in the center van was UNSUBSTANTIATED. Adequate booster seats were monitored situated on the van seats and the interviewed van drivers were aware of the law of which children were required to use a booster seat when transported was correct. Staff stated when interviewed ensuring children used the proper safety devices when transporting including seat belts. The operator’s son is one of the daily qualified van drivers. His qualifications were monitored on the presented staff and training worksheet. He stated during the interview the radios in the vans barely work and when transporting children, he would rather talk to the children about their day vs. playing any music. He denied playing inappropriate music when transporting children. The van is used to shop and there may have been a time when it was only the van driver taking the van to get gas or shop when and if inappropriate music was playing. Based on my observations and discussion with the operator and two identified van drivers the allegation of playing loud and inappropriate music during transport was UNSUBSTANTIATED. It was recommended to review all transportation rules with each van driver at least twice a year (before school begins and before the summer begins). Both Pre-K staff were interviewed and asked about discipline methods used with children. Staff stated having an incentive program and treasure box opportunities for children at the end of each day. Staff stated multiple opportunities are given throughout the day to ensure each child is successful in getting the opportunity to select one item from the treasure box. The staff’s responses were developmentally appropriate practices. Withholding food from a child as a form of punishment was denied by both staff when interviewed. Based on my observations and discussion with staff the allegation of inappropriate discipline used was UNSUBSTANTIATED. The staff interviewed explained developmentally appropriate practices used with children. Withholding food from a child is never used as a practice. It was speculated there possibly was another classroom/group participating in outdoor time or around dismissal times were not included in a birthday celebration outside due they were part of a different class, and those children may not have been given cupcakes. The operator stated asking parents to bring enough cup cakes for all children at the center. Incident reports and the center incident logs were monitored for the center. The center met child care requirements related to completing incident reports. We reviewed the difference between when an incident report would be required to be completed vs. a behavior documentation related to a child’s behaviors or patterns of behavior. The monitored incident log and incident reports were reviewed and met requirements. It was emphasized to Ms. Adams to review staff’s submitted incident reports. I also reviewed the change in rule related to completed incident reports are to be filed in the applicable child’s file. Based on discussions with staff and observations the allegation of incident reports were not prepared as required was UNSUBTANTIATED. One of the operator’s sons is employed to work at the facility. The other son has a child enrolled at the center and is one site related to drop off/pick up and sometimes to bring and eat lunch. One of the son’s girlfriends is also employed and works at the child care center. Ms. Adams stated there are times her son may get lunch and is on site to eat lunch with her or his brother, but they are not just hanging out. Only the son who works at the center was on site and available to interview. Based on observations and discussion with staff, the allegation of regular visitors onsite spending time together inside the building and in the playground with children was UNSUBSTANTIATED. The operator’s son is employed to work at the facility. The operator’s other son has an enrolled child. There are times when family members may be outside attending a birthday celebration for a child, but licensed staff were present and providing adequate supervision to children when non employees may be present. Violation Number Comment Rule 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. One fire extinguisher monitored in the center van was not secured. 10A NCAC 09 .1003(c) 1123 All vehicles used to transport children were not free of hazards. A spare tire was monitored maintained in the back of the van and not secured. 10A NCAC 09 .1002(a) Technical Assistance and General Discussion: 1. We discussed designating one of the three toddler staff when outdoors to remain at the gate to ensure parents are greeted at pick up and the children transition well from the Pre-K playground through the infant/toddler playground to the exit gate to their parents during departure. The designated staff person would also be responsible for ensuring either the parent or the staff person track the departure times of each child as they transition to their parent. We discussed placement and responsibilities of the designated staff person. 2. Ms. Adams also mentioned developing a plan for adding additional fencing (to section off the front parking lot from the public and install an electronic gate off of the infant/toddler playground to the parking log). 3. It was recommended to develop a clearly written visitors policy and require any visitor to wear a name badge clearly identifying them as a visitor. 4. It was recommended to review how to complete an incident report form with staff during the next staff meeting. 5. We discussed the balance of having family members who are employed to work at the facility and family members with enrolled children at the facility and the need to keep the business lines and the family lines clear and separated as much as possible. 6. It was recommended to develop and use a visitor’s log to track any visitors at the facility. 7. It was recommended to monitor the van to ensure staff keep the vehicle free from garbage. Corrective Action Plan: All violations must be corrected immediately. You shall submit a written, signed, and dated statement/compliance letter to me, at the address below detailing how each violation has been corrected and when. This information shall be received by Friday, October 20, 2023. You may email me your letter of correction. Mail written documentation to Mara Brinton, 7870 Woodmere Drive, Harrisburg, NC 28075. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time-period. If you have any questions, please contact Mara Brinton at 704-594-0140 or email mara.brinton@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times