Childcare Network #54

10A NCAC 09 .2818 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 4/20/2026 Number Present: 41 Completed Date: 4/20/2026 Age: From 0 To 5 Total Minutes: 260 Time In: 09:10 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on April 30, 2025. The compliance history percentage for the 18-month period is 89%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Erica Mills, Administrator. I shared the reason for the visit. Ms. Mills assisted me with today’s visit. The Secretary of State’s website was monitored and Child Development Schools North Carolina, LLC was current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. I observed the children engaged in table activity with the teacher, circle time, special activity-gym, choice activities and the individual needs of the infants were being met by the teacher. Six (6) staff files and eleven (11) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were four (4) new staff members hired since the facility’s last visit on 1/16/26. The childcare consultant made notes on the staff and training worksheets and initialed where notes were made on the documents completed by the administrator. The Emergency Preparedness and Response Plan was reviewed and last updated on 9/8/25. Medication is currently administered at this facility. The storage of the diaper cream was monitored as well as the parent authorization forms for administering the cream. Transportation is provided at this facility. The interior and exterior of the two (2) buses were monitored. The registration for both vehicles are valid through 5/31/26 and 4/30/26. The insurance provided by Arch Insurance Company is valid from 11/15/25 through 11/15/26. The last sanitation inspection was conducted on 4/15/26 with eleven (11) demerits and a superior classification. The last fire inspection was conducted on 1/29/26. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Mills and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The temperature of the refrigerator in the infant classroom was above 60 degrees F. 15A NCAC 18A .2806(j)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child's file did not contain the required health assessment. GS110-91(1) 1756 Enhanced staff/child ratios and group sizes were not met. In space #5, there were ten (10) children two (2) years of age with one (1) staff member. 10A NCAC 09 .2818 All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by May 4, 2026. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Due to the staff/child ratio violation cited during today’s visit, a follow-up visit will be conducted in the near future. Technical Assistance/Resources: • During the visit, I reminded Ms. Mills that the facility’s star rated license renewal is in September 2027. • During the visit, Ms. Mills asked if transportation information binders can stay on the vehicles used to transport children. I replied yes. • During the visit, I shared with Ms. Mills that if a staff member already has a cpr certification, but is from a BLS Provider, make sure that both cpr and first aid certifications were obtained. BLS is usually cpr only. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov or Ebony Duncan, supervisor, at ebony.duncan@dhhs.nc.gov or 704-594-0043. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 4/20/2026 Number Present: 41 Completed Date: 4/20/2026 Age: From 0 To 5 Total Minutes: 260 Time In: 09:10 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on April 30, 2025. The compliance history percentage for the 18-month period is 89%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Erica Mills, Administrator. I shared the reason for the visit. Ms. Mills assisted me with today’s visit. The Secretary of State’s website was monitored and Child Development Schools North Carolina, LLC was current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. I observed the children engaged in table activity with the teacher, circle time, special activity-gym, choice activities and the individual needs of the infants were being met by the teacher. Six (6) staff files and eleven (11) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were four (4) new staff members hired since the facility’s last visit on 1/16/26. The childcare consultant made notes on the staff and training worksheets and initialed where notes were made on the documents completed by the administrator. The Emergency Preparedness and Response Plan was reviewed and last updated on 9/8/25. Medication is currently administered at this facility. The storage of the diaper cream was monitored as well as the parent authorization forms for administering the cream. Transportation is provided at this facility. The interior and exterior of the two (2) buses were monitored. The registration for both vehicles are valid through 5/31/26 and 4/30/26. The insurance provided by Arch Insurance Company is valid from 11/15/25 through 11/15/26. The last sanitation inspection was conducted on 4/15/26 with eleven (11) demerits and a superior classification. The last fire inspection was conducted on 1/29/26. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Mills and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The temperature of the refrigerator in the infant classroom was above 60 degrees F. 15A NCAC 18A .2806(j)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. A child's file did not contain the required health assessment. GS110-91(1) 1756 Enhanced staff/child ratios and group sizes were not met. In space #5, there were ten (10) children two (2) years of age with one (1) staff member. 10A NCAC 09 .2818 All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by May 4, 2026. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Due to the staff/child ratio violation cited during today’s visit, a follow-up visit will be conducted in the near future. Technical Assistance/Resources: • During the visit, I reminded Ms. Mills that the facility’s star rated license renewal is in September 2027. • During the visit, Ms. Mills asked if transportation information binders can stay on the vehicles used to transport children. I replied yes. • During the visit, I shared with Ms. Mills that if a staff member already has a cpr certification, but is from a BLS Provider, make sure that both cpr and first aid certifications were obtained. BLS is usually cpr only. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov or Ebony Duncan, supervisor, at ebony.duncan@dhhs.nc.gov or 704-594-0043. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 1/16/2026 Number Present: 31 Completed Date: 1/16/2026 Age: From 0 To 4 Total Minutes: 155 Time In: 10:10 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this visit was to monitor applicable child care rules during a routine unannounced visit. This facility has a five-star license and the compliance history percentage prior to this visit was 90%. Upon arrival, I was greeted by Ms. Erica Mills, administrator. I shared the reason for the visit and Ms. Mills assisted me with today’s visit. The following were monitored during this visit: supervision, staff/child ratio, safety, adequate/approved space, program records, new staff records, license posted, permit restrictions, discipline and storage of hazardous products and medications. I observed children engaged in breakfast, choice activities, table activity, lunch time and outdoor play time. Medication is currently administered at this facility. The storage of the medication was monitored. The last sanitation inspection was on 10/10/25 with fifteen (15) demerits and a superior classification. The last fire inspection was conducted on 1/30/25. There was one (1) new staff member hired since the facility’s last AC visit on 4/30/25. I monitored the personnel and medical file for the new staff member. A staff and training worksheet was completed by the childcare consultant and included in the visit summary packet. The violation cited during the visit was discussed with Ms. Mills and documented in the visit summary. The following violation was observed during the visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility's approved fire inspection report was not sent to the DCDEE within one week of the inspection visit. 10A NCAC 09 .0304(a) All violations documented above must be corrected immediately. A letter needs to be sent to me stating how each violation was corrected and how compliance will be maintained in the future. Please include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email before or by January 30, 2026. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I discussed with Ms. Mills that the star rated license renewal for the facility will be due in 2027. I encouraged Ms. Mills to review the QRIS Modernization page on the DCDEE website. • During the visit, I discussed with Ms. Mills that approved fire inspection reports are to be sent to the DCDEE within one week of completion. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have any questions or need further assistance, please contact me at 980-867-8005 or via email at Stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NCGS 110-91 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: 1025-366L Visit Date: 11/5/2025 Number Present: 41 Completed Date: 11/5/2025 Age: From 0 To 4 Total Minutes: 110 Time In: 09:40 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate a complaint allegation. There are concerns that: -there are allegations of violations of child care requirements. The concerns are incident reports are not completed as required, diaper changing does not occur as required and children are handled in a rough manner. Upon arrival, I was greeted by Ms. Erica Mills, administrator. I shared the reason for the visit. Ms. Mills assisted me with today’s visit. During the visit, I observed supervision, staff/child ratio, adequate/approved space and permit restrictions. The facility’s incident logs and diaper changing logs were monitored. I conducted a walk-through of the facility with Ms. Mills. There were forty-one (41) children in attendance during the visit. The children were engaged in choice activities, transitioning to outdoor play time, circle time and the individual needs of the infants were being met by the teacher. Findings: • During the visit, I asked the administrator to share her understanding of what occurred on 9/30/25. The administrator shared the following information: A copy of the incident report was given to the parent, but the administrator realized that the parent had not signed the document. The administrator called the parent to return the report to the center. The parent returned to the center with the signed report and gave it to the administrator. The administrator could not recall giving a copy back to the parent. The administrator was asked about a possible incident that may have occurred in February or March 2025. The administrator did not remember an incident occurring like what I described to her. • During the visit, I reviewed the facility’s incident log. It was maintained and the 9/29/25 incident report was on file. The incident report in question was submitted to the DCDEE within one week as required. • During the visit, I asked the administrator to share how staff make sure that children’s diapers/pull-ups are changed as needed. She replied that the facility uses logs to document when children are changed and that children are changed or checked at least every 2 hours. Although logging diaper changes is not required by the NC Child Care Rules, I reviewed the documents because they are part of the facility’s diaper changing policy. I asked the administrator regarding the 2 and 3 year old children. She replied that she assists the teachers with bathroom time because they have more 3 year olds that are still potty-training and usually will send children every hour or as needed. • During the visit, I asked the administrator regarding concerns of children being handled in a rough manner. I asked if she had concerns or observed any concerns among staff and if any reports of children being handled roughly had been reported to her. She replied no. During the visit, I observed staff/child interactions. The violation observed during the visit was discussed with Ms. Mills and documented in today’s visit summary. The violation was as follows: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A copy of a completed and signed incident report was not given to the parent. .0802 (e) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by November 19, 2025. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Based on observations, interview and facility policy information, the allegation of the concerns listed below have been determined to be as follows: There are concerns that: -incident reports are not completed as required- confirmed. -diaper changing does not occur as required- not confirmed. -children are handled in a rough manner-not confirmed. NCGS 110-91(14): Any effort to falsify information provided to the Department shall be considered by the Secretary to be evidence of violations of this Article on the part of the operator or sponsor of the child care facility and shall constitute a cause for revoking or denying a license to such child care facility. A follow-up visit may be conducted in the near future to monitor for compliance with NC Child Care Rules due to the nature of the violation cited. When an allegation is confirmed, an Administrative Action may be issued. If this occurs, you will be notified and the steps needed to complete the action, if applicable, will be explained. Technical Assistance/Resources: • During the visit, I discussed with Ms. Mills the importance of making sure that all procedures for completing an incident report are followed. Please see rule .0802(e) in the NC Child Care Rules for details. • During the visit, I discussed with Ms. Mills that it is best practice to ensure that diapers/pull-ups are being changed when wet or soiled and that if the facility has a policy of documenting the changes, staff need to make sure that they are following facility policy. It is not a NC Child Care Rule to document diaper/pull-up changes, but state rules require that diapers are changed whenever soiled or wet and not on a shift basis. Please see rule .0806 (a). Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance regarding this specific visit, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 4/30/2025 Number Present: 61 Completed Date: 4/30/2025 Age: From 0 To 5 Total Minutes: 280 Time In: 10:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The facility began operation under new ownership on May 1, 2024. The compliance history percentage for the 18-month period is 95%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Erica Mills, administrator. I shared the reason for the visit. Ms. Mills assisted me with today’s visit. The Secretary of State’s website was monitored and Child Development Schools North Carolina, LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, table activity, outdoor play time on the playground and the individual needs of the infants and young toddler were being met by the teachers. Five (5) staff files and eleven (11) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were four (4) new staff members hired since the facility’s last visit. The child care consultant made notes on the staff and training worksheets and initialed where notes were made on the document completed by the administrator. The Emergency Preparedness and Response Plan was reviewed during today’s visit and was last updated by the administrator on 12/6/24. Medication is currently administered at this facility. The diaper cream and parent medication authorization forms were reviewed for compliance with NC Child Care Rules. Transportation is currently being provided at this facility. The two (2) vehicles used for transporting children were monitored. The interior and exterior of the vehicles were monitored as well as the emergency information for the children. The insurance provided by Arch Insurance Company is valid from 11/15/24 through 11/15/25. The registration for both vehicles is valid through today, 4/30/25. The last sanitation inspection was conducted on 4/2/25 with thirty (30) demerits and an approved classification. The last fire inspection was conducted on 6/12/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Mills and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 438 Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. The toddler playground does not adequate equipment and materials for a variety of outdoor activities. 10A NCAC 09 .0509(4) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. In space 2a, a feeding plan for a child enrolled did not contain the parent's signature. .0902(a) 619 Diaper changing surfaces were not cleaned with a detergent solution and disinfected after each use. In space 5, the diaper changing surface was not cleaned after each use. 15A NCAC 18A .2819(c) 721 All equipment and furnishings were not in good repair. On the preschool playground, the yellow slide is in need of repair or replacement. Swings on the preschool playground and school age playground are rusted. G.S. 110-91(6); .0601(b) 843 A drug or medicine was administered after its expiration date. In space 2a, a diaper paste for a child enrolled had expired 6/2022. 10A NCAC 09 .0803(1)(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 2b, a sleep chart was not completed or available for an infant who was sleeping in a crib. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member, D.W. did not complete the required on-going training. Five (5) additional hours are needed. .1103(a) 1314 Emergency information did not name child's health care professional. A child's medical care information did not contain the name of the child's health care professional. .0802(c)(2) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by May 14, 2025. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Mills that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Mills the NCRLAP website at www.ncrlap.org and the available resources regarding the 3s editions of the environment rating scales. • During the visit, I discussed the need to make sure that sleep checks are documented for all infants enrolled. I recommended that the facility use the updated infant sleep chart available under provider documents on the DCDEE website. The document currently being used has very small print and difficult for staff to read. The administrator printed the updated document during the visit. • During the visit, I shared with administrative staff that the registration for the two vehicles was valid through today, 4/30/25. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0509 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 4/30/2025 Number Present: 61 Completed Date: 4/30/2025 Age: From 0 To 5 Total Minutes: 280 Time In: 10:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The facility began operation under new ownership on May 1, 2024. The compliance history percentage for the 18-month period is 95%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Erica Mills, administrator. I shared the reason for the visit. Ms. Mills assisted me with today’s visit. The Secretary of State’s website was monitored and Child Development Schools North Carolina, LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, table activity, outdoor play time on the playground and the individual needs of the infants and young toddler were being met by the teachers. Five (5) staff files and eleven (11) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were four (4) new staff members hired since the facility’s last visit. The child care consultant made notes on the staff and training worksheets and initialed where notes were made on the document completed by the administrator. The Emergency Preparedness and Response Plan was reviewed during today’s visit and was last updated by the administrator on 12/6/24. Medication is currently administered at this facility. The diaper cream and parent medication authorization forms were reviewed for compliance with NC Child Care Rules. Transportation is currently being provided at this facility. The two (2) vehicles used for transporting children were monitored. The interior and exterior of the vehicles were monitored as well as the emergency information for the children. The insurance provided by Arch Insurance Company is valid from 11/15/24 through 11/15/25. The registration for both vehicles is valid through today, 4/30/25. The last sanitation inspection was conducted on 4/2/25 with thirty (30) demerits and an approved classification. The last fire inspection was conducted on 6/12/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Mills and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 438 Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. The toddler playground does not adequate equipment and materials for a variety of outdoor activities. 10A NCAC 09 .0509(4) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. In space 2a, a feeding plan for a child enrolled did not contain the parent's signature. .0902(a) 619 Diaper changing surfaces were not cleaned with a detergent solution and disinfected after each use. In space 5, the diaper changing surface was not cleaned after each use. 15A NCAC 18A .2819(c) 721 All equipment and furnishings were not in good repair. On the preschool playground, the yellow slide is in need of repair or replacement. Swings on the preschool playground and school age playground are rusted. G.S. 110-91(6); .0601(b) 843 A drug or medicine was administered after its expiration date. In space 2a, a diaper paste for a child enrolled had expired 6/2022. 10A NCAC 09 .0803(1)(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 2b, a sleep chart was not completed or available for an infant who was sleeping in a crib. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member, D.W. did not complete the required on-going training. Five (5) additional hours are needed. .1103(a) 1314 Emergency information did not name child's health care professional. A child's medical care information did not contain the name of the child's health care professional. .0802(c)(2) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by May 14, 2025. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Mills that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Mills the NCRLAP website at www.ncrlap.org and the available resources regarding the 3s editions of the environment rating scales. • During the visit, I discussed the need to make sure that sleep checks are documented for all infants enrolled. I recommended that the facility use the updated infant sleep chart available under provider documents on the DCDEE website. The document currently being used has very small print and difficult for staff to read. The administrator printed the updated document during the visit. • During the visit, I shared with administrative staff that the registration for the two vehicles was valid through today, 4/30/25. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 4/30/2025 Number Present: 61 Completed Date: 4/30/2025 Age: From 0 To 5 Total Minutes: 280 Time In: 10:00 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The facility began operation under new ownership on May 1, 2024. The compliance history percentage for the 18-month period is 95%. The facility currently holds a five-star license. Upon arrival, I was greeted by Ms. Erica Mills, administrator. I shared the reason for the visit. Ms. Mills assisted me with today’s visit. The Secretary of State’s website was monitored and Child Development Schools North Carolina, LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, table activity, outdoor play time on the playground and the individual needs of the infants and young toddler were being met by the teachers. Five (5) staff files and eleven (11) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were four (4) new staff members hired since the facility’s last visit. The child care consultant made notes on the staff and training worksheets and initialed where notes were made on the document completed by the administrator. The Emergency Preparedness and Response Plan was reviewed during today’s visit and was last updated by the administrator on 12/6/24. Medication is currently administered at this facility. The diaper cream and parent medication authorization forms were reviewed for compliance with NC Child Care Rules. Transportation is currently being provided at this facility. The two (2) vehicles used for transporting children were monitored. The interior and exterior of the vehicles were monitored as well as the emergency information for the children. The insurance provided by Arch Insurance Company is valid from 11/15/24 through 11/15/25. The registration for both vehicles is valid through today, 4/30/25. The last sanitation inspection was conducted on 4/2/25 with thirty (30) demerits and an approved classification. The last fire inspection was conducted on 6/12/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Mills and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 438 Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. The toddler playground does not adequate equipment and materials for a variety of outdoor activities. 10A NCAC 09 .0509(4) 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. In space 2a, a feeding plan for a child enrolled did not contain the parent's signature. .0902(a) 619 Diaper changing surfaces were not cleaned with a detergent solution and disinfected after each use. In space 5, the diaper changing surface was not cleaned after each use. 15A NCAC 18A .2819(c) 721 All equipment and furnishings were not in good repair. On the preschool playground, the yellow slide is in need of repair or replacement. Swings on the preschool playground and school age playground are rusted. G.S. 110-91(6); .0601(b) 843 A drug or medicine was administered after its expiration date. In space 2a, a diaper paste for a child enrolled had expired 6/2022. 10A NCAC 09 .0803(1)(d) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 2b, a sleep chart was not completed or available for an infant who was sleeping in a crib. .0606(g) 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff member, D.W. did not complete the required on-going training. Five (5) additional hours are needed. .1103(a) 1314 Emergency information did not name child's health care professional. A child's medical care information did not contain the name of the child's health care professional. .0802(c)(2) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by May 14, 2025. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Mills that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Mills the NCRLAP website at www.ncrlap.org and the available resources regarding the 3s editions of the environment rating scales. • During the visit, I discussed the need to make sure that sleep checks are documented for all infants enrolled. I recommended that the facility use the updated infant sleep chart available under provider documents on the DCDEE website. The document currently being used has very small print and difficult for staff to read. The administrator printed the updated document during the visit. • During the visit, I shared with administrative staff that the registration for the two vehicles was valid through today, 4/30/25. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/4/2024 Number Present: 49 Completed Date: 12/4/2024 Age: From 0 To 5 Total Minutes: 170 Time In: 10:10 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of this visit was to monitor applicable child care rules during a routine unannounced visit. This facility has a five-star license and the compliance history percentage prior to this visit was 97%. Upon arrival, I was greeted by Ms. Carmela Tobias, Assistant Director. . I shared the reason for the visit. Ms. Tobias assisted me with today’s visit. Ms. Erica Mills, administrator arrived later and assisted with the visit as well. The following were monitored during this visit: supervision, staff/child ratio, safety, adequate/approved space, program records, new staff records, license posted, permit restrictions, discipline and storage of hazardous products and medications. There were a total of forty-nine (49) children present during the visit. I observed children engaged in choice activities, table activities with the teacher and the individual needs of the infants and young toddlers were being met by the teacher. Medication is currently administered at this facility. I monitored the storage of the emergency medication. The last sanitation inspection was on 10/31/24 with twenty-five (25) demerits and an approved classification. The last fire inspection was conducted on 6/12/24. There were three (3) new staff members hired since the facility’s last Temporary Time Period visit on 9/5/24. I monitored the three personnel and medical files for each staff member and documented the information on a staff and training worksheet. A copy of the staff and training worksheet was given to the administrator. A staff member, J. Harrison did not have a valid qualifying letter on file. The letter expired on 10/16/24. The violations cited during the visit were discussed with Ms. Mills and Ms. Tobias and documented in the visit summary. The following violations were observed during the visit: Violation Number Comment Rule 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. The fencing around the school-age playground area had openings at the base of the fence that measured between 4-4.5 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Staff member, J. Harrison did not complete required forms to complete a criminal background check prior to the expiration date of the current qualification letter. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualifying letter was not on file for staff member J. Harrison. G.S. 110-90.2(b) & (d) & .2703(e) 1864 Outdoor play equipment was not age and developmentally appropriate. The facility did not have adequate outdoor equipment for the children being served. .0605(a) All violations documented above must be corrected immediately. A letter needs to be sent to me stating how each violation was corrected and how compliance will be maintained in the future. Please include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email before or by December 18, 2024. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Mills about the hold harmless status for licensed facilities until the new QRIS is implemented. • During the visit, I discussed with the administrative staff the need to have adequate outdoor equipment for all of the children being served. The preschool, school age and toddler playgrounds all need more equipment such as riding toys and balls. I suggested that equipment be stored indoors. On the DCDEE website, under Provider documents and forms, there are lists available for suggested equipment and materials for specific age groups. • During the visit, I discussed the need to complete the repairs on the fencing outside. The opening is large enough for vermin to enter the outdoor area. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have any questions or need further assistance, please contact me at 980-867-8005 or via email at Stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: Childcare Network #54 Facility ID: 60004344 Consultant: RASHEKA WHEELER Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 49 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 150 Time In: 09:05 AM Time Out: 11:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of my unannounced visit was to monitor for compliance with applicable childcare requirements for a second temporary time-period visit. Traci M. Carpenter, Child Care Consultant, accompanied me on today’s visit. We greeted Ms. Erica Mills, the Administrator and stated the purpose of today’s visit. We explained that today’s visit was to be a full assessment to monitor applicable childcare rules and regulations. Currently this center operates with a Temporary License, issued on May 1, 2024. The facility has a capacity of 171 students ages 0-12 years old. The temporary time period expires on November 1, 2024. The NC Secretary of State website was viewed before the visit and Child Development Schools, was current/active as of November 7, 2023. If any changes to the corporation need to be made or you decide to sell your business, then you must notify your consultant at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. Indoor Learning Environment: Upon arrival, staff/child ratio was observed and was in compliance. There are seven (7) classrooms operating during today’s observation. Currently, the facility has 74 children enrolled and 49 children were present during today's visit. Children were observed participating in free play in the preschool classroom, large group readings, outdoor play, infants engaged with materials on the floor and nap routines. I reviewed all program records requirements. The last fire drill was conducted on 8/30/24. The last playground inspection was completed on 9/3/24. The Sanitation inspection that took place on 5/17/2024 with 21 demerits and an Approved Rating. Fire Inspection was completed 6/12/24 and the facility was approved for daytime only. The building inspection was issued on 7/17/2024 and certified on 8/23/2024. All required items were posted in the Lobby. Outdoor Learning Environment: Was monitored. During my monitoring, I noticed near the water hose, sewage and fecal matter coming on the ground covered with flies. It appears that the drain is backed up and the overage is pouring out onto the outdoor learning environment. Children were observed away from the area near the play structure, but the area was not closed off making it inaccessible. I contacted Environmental Health( Nicole Bruce) Specialist, ( to seek additional information. This facility will need to contact a licensed plumber immediately to correct this area. Records: Staff: The Staff and Training Worksheets were completed prior to today’s visit. Three new staff were hired since last visit. I monitored 10% of Children’s records during today’s visit and no violations were observed during this review. Nutrition: Your facility was in compliance during today’s visit with Child Care Meal Patterns Requirements. Chicken Nuggets, Sweet Potatoes, corn, whole grain biscuit and milk. The full menu was observed in the hallway but updated in the classrooms. I reviewed, and it met the meal pattern requirements. Weapons: Your facility reported that they were in compliance during today’s visit with Child Care Requirements regarding firearms. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. According to 15A NCAC 18A .2832,(a) Child care center premises, including the outdoor learning environment, shall be kept clean, drained to minimize standing water, free of litter and hazards, and maintained in a manner which does not create conditions that attract or harbor pests. Debris, glass, dilapidated structures, and broken play equipment shall be removed from areas accessible to children. I observed fecal matter draining from sewage on the ground into the OLE accessible to children. 10A NCAC 09 .0601(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. During the visit, one asleep infant did not have a time documented on the safe sleep log. .0606(g) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. While monitoring the children's file (4) four children's file did not have documentation of smoking and tobacco restriction on file. .0604(j) The following violations were observed during today’s visit. Compliance History: North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Rated License: We discussed the two-component rated license process during today’s visit. The administrator stated that she was under the impression that the program will continue to remain in the harmless hold until it is no longer available. I explained to the administrator that I will keep the previous score and education from their last ERS assessment/Rated License. It is important to make sure staff are continuing to take EDU course work or work towards completion of an AA degree in Early Childhood. I suggest to research T.E.A.C.H and other community college resources to assist with encouraging staff to continue their early childhood education. I explained and discussed enhanced ratios and enhanced space with you. I explained that if you receive a four or five-star license, then you will be required to have an approved curriculum for children four years of age. The facility has already adopted the Creative Curriculum for Preschool. As discussed, at the end of your temporary license period you must be at least a three (3) star facility in order to continue to provide care for children who receive subsidy. You must have earned enough points for 3-5 stars in order to continue receiving subsidy dollars. I stated again that you will maintain the previous star rating that was issued in 2019. To help childcare providers meet the new training requirements, the Division of Child Development and Early Education has Moodle Trainings set up and can be accessed through the Divisions website: ncchildcare.ncdhhs.gov. General Reminders (in compliance today)/Technical Assistance: Prior to play on the outdoor learning environments, the staff should complete a walk-through to make sure areas are safe for children to engage in play. We are going into cold/flu/Covid season, make sure staff are paying attention to children who have runny noses are not wiping their nose with hands while playing with materials. Also, young children may need assistance to properly wipe noses and washing hands after dealing with any bodily fluids. I also spoke to the administrator about staff wearing listening devices (such as airpods)while caring for children. The facility had several posting of no cell phones in the classrooms. We recommend that you kept all required staff records in an orderly manner to avoid misplacing of documents or having to find documents during an unannounced visit. We spoke about Space 2a/2b usage. This space is designed to be separate classrooms. All staff working in these spaces need to make sure they are aware of the space capacity and ratios when supporting one another to cover ratios. When completing the playground inspection, make sure you are capturing all areas that need to be addressed. Marking everything is completed or corrected does not provide accurate information. If you need any assistance, your childcare consultant, contact information: Stephanie Palmer Child Care Consultant Office: 980-867-8005 Stephanie.Palmer@dhhs.nc.gov PO Box 481335 Charlotte, NC 28269 REQUIRED RESPONSE: You shall correct the violation(s) immediately. Send two (2) signed corrections letters to the address below by 9/19/24. The format to follow is: -Name of your facility, -ID number, -date of the visit, -date you are submitting the letter, -citing each violation number, -when AND how it was corrected AND how you will prevent the reoccurrence of this violation, -Close with YOUR SIGNATURE It is important for licensed providers to be knowledgeable of all of the licensing requirements that apply to their type of program. Child care consultants can make unannounced visits at any time. It's the provider's responsibility to be in compliance with all of the applicable laws and rules. Feel free to contact me for assistance at either my office 704-776-0602 or my e-mail Rasheka.Wheeler@dhhs.nc.gov. Rasheka Wheeler Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box P.O. Box 691174 Mint Hill, NC 28227 Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. I encourage you to click on the “What’s New” tab for important updates impacting child care in North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times