Castles Daycare Academy

NC GS 110-90 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 6/3/2026 Number Present: 46 Completed Date: 6/3/2026 Age: From 2 To 6 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for compliance with applicable childcare requirements during an Administrative Action Follow-Up Visit. Upon arrival the program’s Administrator, Ms. D. Bracey, greeted me at the front door of the facility where I shared the purpose of my visit. Prior to today’s visit the facility’s eighteen-month compliance history was 81%. The facility’s current Administrative Action issued on April 22, 2026 was observed posted in a prominent location in the lobby of the program. The Child Care Center Item Number Listing dated April 2025 was used to verify non-compliance during the visit. The following compliance sections were monitored for compliance: A1-supervision, B1-ratio, C4-CPR, C5-FA, C6-special training, E1-storage of hazardous products, E2-storage of medicine, F3-space, G1-staff records, G3-program records, G4-license posted and G5-restrictions. was observed posted in a prominent area. Upon entering the facility, Ms. Bracey escorted me to the facility’s office where we discussed today’s visit more in depth and reviewed the stipulations listed in the program’s current Administrative Action. We then conducted a walk-through of the program. During today’s visit three (3) classrooms (housed in two licensed spaces), three (3) bathrooms, the program’s kitchen and areas adjacent to the classrooms monitored for compliance. In one (1) unlocked hallway bathroom a spray bottle of Odoban labeled with the warning “Keep out of the Reach” and accompanied with other warnings was observed being stored on shelf. This was shared with Ms. Bracey and she was reminded that all materials labeled in this way must be stored under lock and key. She stated that she would remove it immediately and was observed placing it in a locked cabinet. Program records were monitored. It was observed that monthly fire drills and quarterly emergency drills (shelter-in-place/lockdown) are conducted and documented as required. It was also observed that the last documented monthly outdoor inspection on file had been conducted in April 2026. This was discussed with Ms. Bracey and she stated that she was not aware of this but she would ensure one was done in the near future. Attendance records were reviewed and found to be complete, including the current number of children in care for each classroom. Each classroom was observed being in ratio and adequately supervised. Children were observed engaging in both age-appropriate and teacher-led activities. Medication was monitored and found to be in compliance. Both a personnel file and a medical file was monitored for a new employee hired in April 2026. Each was observed to be in compliance. Children’s files were not monitored during today’s visit. The program’s last Sanitation inspection was conducted on February 25, 2026 receiving five (05) demerits and receiving a Superior. The program’s last approved Fire Inspection was conducted and approved on June 11, 2025. The program’s last Annual Compliance visit was completed July 30, 2025. There were two (2) violations cited during today’s visit. One (1) violation was observed as being corrected during the visit, therefore there is only one (1) violation currently outstanding and requiring a corrective action to be completed within the next fourteen (14) days. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In one (1) unlocked hallway bathroom a spray bottle of Odoban labeled with the warning “Keep out of the Reach” and accompanied with other warnings was observed being stored on shelf. .2820(b) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. It was observed that the last documented monthly outdoor inspection on file had been conducted in April 2026. .0605(q) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 17, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Resha K. Washington, Child Care Consultant 4962 Sunburst Lane Charlotte, NC 28213 resha.washington@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance Provided and General Discussion: - During today’s visit the Written Warning issued to the program on April 22, 2026 was discussed with the program’s Administrator. She was reminded this document must remain posted in an area visible to both parents and other visitors for the duration of the action. The Administrator was also reminded that during this time I will be conducting Administrative Action Follow-Up visits between every 4-6 weeks to monitor compliance in both the areas specifically listed in the Action and other areas outlined in the program monitoring guidelines. We discussed that the purpose of these visits is to provide additional program support and to ensure that compliance is maintained. I encouraged Ms. Bracey to continue working with all staff to review all documentation provided during these visits and the details of the issued Written Warning to ensure minimal violations are cited moving forward. We also discussed that since the issuance of this Action the program has completed the required training outlined in Stipulation #2. It was held on May 28, 2026 and all current staff members were present. We also discussed that during today’s visit an initial copy of the program’s revised policy and procedures that describe, in detail, the steps the facility will take to ensure compliance with staff/child ratios and group size requirement was provided for review to meet the requirements outlined in Stipulation #3 of the Corrective Action Plan. I informed Ms. Bracey that an initial review will take place within this week and either approval or feedback will be provided requesting revisions or updates to meet the Stipulations outlined in the Corrective Action Plan. I encouraged Ms. Bracey to follow-up with me, as needed, during this process and to feel free to ask any clarifying questions while making these revisions. -During today’s visit the provider was reminded of the importance of ensuring that all required program inspections/drills are conducted as required and all related documentation is completed in its entirety, as well as readily accessible for review. We spoke specifically about monthly outdoor inspections. -During today’s visit the provider was reminded that materials labeled with the warning “Keep out of the Reach” and accompanied with other warnings must be stored under lock and key. -The provider was reminded that it is highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. Thank you for your time and if you have any questions about today’s visit, please feel free to contact either myself, Resha K. Washington, at 704-910-7947 or email resha.washington@dhhs.nc.gov or my Supervisor, Amy Italiano, at 704-936-6065 or via email at Amy.Italiano@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: 0326-042L Visit Date: 3/12/2026 Number Present: 43 Completed Date: 3/12/2026 Age: From 2 To 5 Total Minutes: 405 Time In: 11:15 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced On March 04, 2026 the Division of Child Development and Early Education (DCDEE) received a complaint allegation regarding the following: There is a concern that children are not being adequately supervised. There is a concern that the facility does not follow general nutrition guidelines. There is a concern that the facility has an unsafe outdoor environment. There is a concern that children are not being treated in a nurturing manner. There is a concern that staff/child ratios and group sizes for the number and ages of children in care are not met. There is a concern that the facility does not allow parents or guardians of children access to the center during operating hours. There is a concern that children are being subjected to corporal punishment. There is a concern that when screen time is used it is not to stimulate a developmental domain. There is a concern that sanitation-related practices are not being followed. The purpose of today’s visit was to discuss these allegations with the program’s administration. The 18-month compliance history was 77% prior to today’s visit. Tamika Powell, Investigations Consultant, joined me during today’s visit. Upon arrival we parked on the side of the building and approached the primary entrance of the facility where I rang the bell and was allowed entrance into the lobby by Mr. C Knight, Staff Member. After exchanging greetings, we proceeded to the program’s office where I shared the purpose of today’s visit. I also inquired if Ms. Cyn. Knight, owner/operator, was onsite today and if the Two-year-old classroom was operating, as the Two-year-old classroom was observed empty as we transitioned to the office. Mr. Knight shared that she, Ms. Knight, had momentarily stepped out but would be back shortly and the Two-year-old classroom was not operating today because the teacher was out. It was during this discussion that I informed with Mr. Knight that I would go ahead and begin the walk-through of the program and document the facility’s current enrollment. Upon arriving in Space #2 four (4) adult females were observed present with two (2) large groups of children divided into separate spaces. It was observed that two (2) adult females were present with each group. In one group observed on the right side of the space Ms. Henry and another unknown female, later identified as a parent volunteer, was observed present with twenty-five (25) children and in another group observed on left side of the space Ms. J. Mautes, Teacher, was observed present with Ms. A. Akbar, Teacher, and seventeen (17) children. I asked staff members about their class’s current attendance information and was informed that Ms. Mautes and Ms. Akbar had a group of eighteen (18) children consisting of children between the ages of two-years-old and four-years-old while Ms. Henry had a group of twenty-five (25) children between the ages of four-years-old and five-years-old. I inquired about who was currently working with Ms. Henry and Mr. Knight informed me that he was, but he had stepped out of the classroom to answer the door and assist with today’s visit leaving Ms. Henry out of ratio. It was at this point Ms. Knight arrived at the facility, greeted us and then began to prepare items for lunch before joining Ms. Henry in the classroom. A walk-through of the program was then conducted. Two (2) licensed classrooms, the program’s kitchen and areas adjacent to these spaces. The program’s outdoor learning environment was not monitored during today’s visit as there was active precipitation occurring. After conducting the walk-through the allegation statement was read aloud to Mr. Knight and a few details were shared of which childcare regulations were specifically being investigated for potential violations. Mr. Knight stated that he was aware of a recent situation that had occurred that could possibly be related to some of these allegations. I then asked Mr. Knight to elaborate on this incident that he had just mentioned. At that point Mr. Knight provided details about a situation that had occurred with an enrolled child that pertained to dietary restrictions and meal-time routines. He also shared that with the recent change in the program’s administrative staff there had been some updates to program policies and procedures that could also be a possible reason for some of the complaint allegations. I inquired about specific policy and procedure updates to which Mr. Knight shared that the arrival cut-off time was being more strictly enforced due to staffing, the program’s tuition system/fees had been updated, the program’s parent communication texting system had been updated and the request for specific dietary needs or preferences was now being recorded utilizing specific documentation. Mr. Knight also shared that the program had also held a parent meeting on January 08, 2026 to discuss these updates. I requested to review program documents including the program’s current parent handbook, the program’s allergy list, any communication logs/documentation related to this meeting, menus, classroom lesson plans, classroom schedules and screen time logs. I also informed Mr. Knight that I would need to speak with any additional staff members including the two (2) staff members that had been previously identified in complaint allegation that had any knowledge of any related incident. There was one additional staff member identified. During the interviews conducted with the three (3) separate staff members it was shared that neither staff member had any knowledge of any incidents that had occurred related to children not being adequately supervised, the facility not following general nutrition guidelines, the facility having an unsafe outdoor environment, children not being treated in a nurturing manner, staff/child ratios and group sizes for the number and ages of children in care were not met, parents or guardians of children being denied access to the center during operating hours, children being subjected to corporal punishment, that when screen time is used it is not to stimulate a developmental domain and that sanitation-related practices are not being followed. One (1) staff member did state that she recalled a similar incident that had recently occurred with an enrolled child that pertained to dietary restrictions and meal-time routines but she thought the concern had been resolved. The staff member also provided written information between herself and a parent showing communications pertaining to attempts to resolve a situation related to dietary needs. At the conclusion of the staff interviews, the program related documents were reviewed again and additional questions pertaining to sanitary practices, staffing and meal-time where addressed to Mr. Knight. Based on the four (4) staff interviews conducted and a review of the following documents: the program’s current parent handbook, the program’s allergy list, any communication logs/documentation related to this meeting, menus, classroom lesson plans, classroom schedules and screen time logs there is no evidence of a violation that children are not being adequately supervised, that children are not being treated in a nurturing manner, that the facility does not follow general nutrition guidelines, that the facility has an unsafe outdoor environment, that the facility does not allow parents or guardians of children access to the center during operating hours, that children are being subjected to corporal punishment, and that sanitation-related practices are not being followed. Therefore, these allegations have been UNCONFIRMED. Based on observations during today’s visit there is evidence of violations related to staff/child ratio and screen time. Therefore, these allegations have been CONFIRMED. There were two (2) violations cited today related to ratio and screen time documentation. One of these violations was corrected during the visit, so there is currently only one outstanding violation that will require a follow-up unannounced visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One group consisting of twenty-five (25) children between the ages of four-years-old and five-years-old was observed being supervised by one (1) adult female. GS 110-91(7);.0713(a-d) 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. During the interviews conducted it was shared by a staff member that approximately fifteen (15) minutes of screen time was used earlier in the week when two-year-old children were not present as part of a learning activity but this was not observed recorded on the classroom's cumulative log. .0510(d)(2)(A-C) Technical Assistance Provided and General Discussion: -During today’s visit all staff members were reminded of the importance of ensuring that all program documentation is completed in its entirety. We spoke specifically about attendance rosters and screen-time documentation. -During today’s visit the Administrator and staff were reminded of the importance of ensuring that ratio and group size is always maintained. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/5/2026 Number Present: 41 Completed Date: 2/5/2026 Age: From 2 To 5 Total Minutes: 435 Time In: 10:45 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued September 05, 2024 and an eighteen-month compliance history of 79% prior to today’s visit. The program’s current license and a legible copy of the NC child care law summary were posted. The following was monitored using the April 2025 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon arrival I approached the primary entrance of the facility and observed there was a sign visible on the door informing visitors that the program was currently operating but to not disturb, as the program was in its instructional time. I proceeded to ring the doorbell and waited for someone to answer. Sounds of children talking could be heard coming from inside the building. After waiting a few minutes with no response, I rang the doorbell again. Footsteps could be heard from inside the building approaching the door. Within moments an unknown female opened the door and I introduced myself. I informed the female of the purpose of today’s visit and inquired if either Ms. C. Knight, owner/operator, or Ms. D. Bracey, Assistant Director, was present. She stated that neither Ms. Knight nor Ms. Bracey was present. I, then, asked if Mr. C. Knight, the owner’s son and a staff member, was present. She stated that he, too, was not available. It was at this point the female told me that I would have to come back another time because she knew that I could reschedule these types of visits. I informed her this information was not correct, as this is an unannounced monitoring visit and that is not the procedure for this type of visit. She then stated, ‘Wait one minute.’ and began to close the door. As she was doing this, I asked her to identify her. She stated that she was Ms. L. Henry, a lead teacher with the program, before closing the door. After a few minutes Ms. Henry returned to the entrance and opened the door to allow me entry. She, then, walked off into the direction of the facility’s gym area where the licensed childcare Spaces 2a and 2b are located. Upon entering the building and transitioning to the facility’s office area I looked into Space #1, the classroom typically used to provide care for Two- and Three-year-old children. It was observed to be empty, but a tall space heater was present on a carpeted area on left side of the classroom near the window, plugged in. After making a note of this I proceeded to the program’s office and placed my personal items in this secure space so that I could promptly begin a more thorough walk-through of the facility. I proceeded to Space #2 where four (4) adult females were observed present with two (2) large groups of children divided into two (2) separate spaces within this area, one on each side of the room. Two (2) adult females were observed with each group. In one group observed on the right side of the space Ms. Henry and another unknown female, later identified as Ms. K. Akbar, was observed present with twenty-one (21) children and in another group observed on left side of the space Ms. Barrett, the Two Year old teacher, was observed present with another unknown female, later identified as B. Bryant, and twenty (20) children. I asked Ms. Henry for the ages of children present in each group and she stated that her group included children between the ages of four years of age and five years of age, while the other group included children between the ages of two years of age and older. It was at this point Ms. Knight arrived at the facility and joined us in this space. Ms. Knight informed me that there had recently been some staffing changes and that Mr. C. Knight, her son, was assisting with the programming so he could provide more paperwork guidance. I informed Ms. Knight of the interaction I had upon arrival with the staff member and we discussed the role of the Division, including our purpose during these visits and the importance of having access to facility. I also informed her that upon arrival the program was notably observed out of ratio, as one of the teachers present had to come to the door twice to allow me entry and was also observed leaving the classroom to open the door for her, Ms. Knight’s, arrival. She stated that she understood but the program had recently experienced some staffing changes, so today’s staffing was a little different than usual. I informed her that based on this a second visit would have to take place in the next ten business days. She stated that she understood. It was at this point Mr. Knight joined us in the space and I requested to review the program’s daily attendance records. Ms. Knight promptly provided them and we, Mr. Knight and I, proceeded to the office for further discussion about today’s visit. After reviewing each classroom’s current attendance, Mr. Knight was informed that Ms. Barrett and Ms. Bryant’s group size was not in compliance, as there were two year old children observed present in a group of twenty students when the program utilizes enhanced ratio standards. He was reminded that the ratio of one teacher to nine students had to be maintained for a maximum group size of eighteen students. He stated that he understood and would transition two, four-year-old, children to Ms. Henry and Ms. Akbar’s group as they could have a maximum group size of twenty-five children. We then completed a walk-through of the program to ensure this transition took place and to monitor all spaces utilized by children. Two licensed spaces, the hallways adjacent to these childcare spaces, the facility’s kitchen and two bathrooms were monitored. It was observed the required transition had taken place and each group was currently in compliance. In Space #1, the Two/Three year old classroom Mr. Knight was made aware of the space heater and informed that space heaters are prohibited from being utilized in areas typically used to provide care for children, even if there are no children observed currently in that space. He stated that he would remove it and then placed the heater in a secure area. It was also during the walk-through that four (4) electrical outlets were also observed uncovered when not in use. This, too, was brought to Mr. Knight’s attention and corrected during the visit. In Space #2a and Space #2b children between the ages of two years of age and five years of age were observed present and conducting personal care activities in preparation for mealtime routines. While some children completed these personal care activities other children were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space. Mr. Knight was informed that children under the age of three are prohibited from having access to any types of screen time while in care and children over the age of three are only permitted to have access to screen time to stimulate a developmental domain and it must be limited to 30 minutes a day, with no more than a total of two and a half hours per week. I, also, informed Mr. Knight that this use has to be documented on a cumulative log or the activity plan and be available for review. Seven (7) veteran staff files were reviewed, and it was observed that each veteran staff member had current CPR, First Aid and Criminal Background Checks (CBC) on file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. It was also observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. After discussing this with the program’s administrator and upon further review in ABCMS it was observed this provider had a “Disqualified’ determination status. This information was shared with the administrator whom was reminded that the facility must notify the Division of all new child care providers who were hired within five business days by utilizing the ABCMS provider portal to link these individuals to the facility and to avoid situations such as this. Upon receiving this information the administrator was observed promptly meeting with the staff member with the “Disqualified” determination status to discuss this and then informing that staff member that she would have to leave the program immediately. It was also observed that the staff member was made aware that she could not return to the program until she had a current, qualifying letter in hand stating that she was approved to work with children. The staff member stated that she understood and left the facility immediately. It was also observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. Arrival and departure times were observed documented and maintained, as required. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025 and the program’s last required quarterly emergency drill was documented as having occurred in October 2025. Mr. Knight was informed that a monthly fire drill should have occurred in January 2026 and a quarterly emergency drill should have also occurred in January 2026. Monthly outdoor inspections were monitored and found to be in compliance. The last Sanitation inspection was conducted on August 21, 2025 receiving eleven (11) demerits and receiving a Superior. The last program’s last approved Fire Inspection was conducted and approved on June 11, 2025. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. It was also observed that the corresponding Medical Action Plan on file for that child was expired, as it was last updated in July 2024 and not annually, as required. This child also did not have a completed permission to administer form on file for either of the required medications. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were seventeen (17) violations cited today. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #2a and Space #2b children between the ages of three years of age and five years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children completed personal care activities. .0510(d)(2)(A-C) 544 Screen time was offered to children under three years of age. In Space #2a children two years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children participated in personal care routines. .0510(f) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025. .0604(t); .0302(d)(5) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. It was observed during the walk-through that four (4) electrical outlets were uncovered when not in use. 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A tall space heater was observed present on a carpeted area in the Two-year-old classroom near the window, plugged in. .0604(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description or documentation of reviewing the facility’s operational/personnel policies. 10A NCAC 09 .0514(g) 1756 Enhanced staff/child ratios and group sizes were not met. Upon my arrival the program was observed out of ratio, as one of the teachers present and being counted in ratio came to the door twice to allow me entry and was also observed leaving the classroom to open the door for Ms. Knight’s arrival. It was also observed that a group with two year old children present contained a total of twenty students. The program utilizes enhanced ratio standards where one teacher to nine students had to be maintained for a maximum group size of eighteen students. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 did not have a Criminal Background Check on file. G.S. 110-90.2(b) & (d) & .2703(e) 1799 A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home. It was observed that a staff member hired in November 2025 provided direct care to children but had a “Disqualified’ determination status in ABCMS. G.S. 110-90.2 & .2703(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. The program's CBC roster was monitored via ABCMS. It observed to not contain current information or have all current employees linked to the facility. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that the program’s last required quarterly emergency drill was documented as having occurred in October 2025. .0604(u);.0302(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition had a Medical Action Plan on file that was last updated in July 2024 and not annually, as required. .0801(b) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. .0801 (e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite did not have a completed permission to administer form on file for either of the required medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday February 19, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and group size requirements. -During today’s visit the Administrator and I discussed the importance of ensuring that all staff members have current Criminal Background Checks on file. I inquired about the status of the program’s CBC Roster that should be available via the ABCMS portal, as I reviewed it and it was not complete. I reminded the provider that I had previously had a discussion with another staff member that stated that she had been working on updating all the required information, but it had not yet been completed. I, then, reminded the provider of the requirements of both creating and maintaining a program CBC Roster via the ABCMS portal. The provider was informed that this document needs to be updated within five business days of hiring new employees or when a current employee departs the program to ensure this documentation always remains current. -During today’s visit the Administrator and I discussed the facility’s current 18-month compliance history was 79% prior to today's visit and that it is required that all licensed facilities maintain a 18-month compliance history of at least %75. If this minimum is not met then additional actions may be taken to ensure compliance with licensing requirements. -During today’s visit it was discussed with the provider that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -We discussed the importance of putting a system in place for the review of all required paperwork for both children and staff files. It was highly recommended to utilize documents found on the Division’s website to ensure all onboarding requirements are met, all annual updates take place as required and all forms created by the provider specifically for use in her program meet the requirements of the NC DCCEE. - During today’s visit the provider and I revisited the requirement that all hazardous materials and other items with multiple warnings on the label be kept under lock and key, to ensure they are inaccessible to children at all times. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/5/2026 Number Present: 41 Completed Date: 2/5/2026 Age: From 2 To 5 Total Minutes: 435 Time In: 10:45 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued September 05, 2024 and an eighteen-month compliance history of 79% prior to today’s visit. The program’s current license and a legible copy of the NC child care law summary were posted. The following was monitored using the April 2025 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon arrival I approached the primary entrance of the facility and observed there was a sign visible on the door informing visitors that the program was currently operating but to not disturb, as the program was in its instructional time. I proceeded to ring the doorbell and waited for someone to answer. Sounds of children talking could be heard coming from inside the building. After waiting a few minutes with no response, I rang the doorbell again. Footsteps could be heard from inside the building approaching the door. Within moments an unknown female opened the door and I introduced myself. I informed the female of the purpose of today’s visit and inquired if either Ms. C. Knight, owner/operator, or Ms. D. Bracey, Assistant Director, was present. She stated that neither Ms. Knight nor Ms. Bracey was present. I, then, asked if Mr. C. Knight, the owner’s son and a staff member, was present. She stated that he, too, was not available. It was at this point the female told me that I would have to come back another time because she knew that I could reschedule these types of visits. I informed her this information was not correct, as this is an unannounced monitoring visit and that is not the procedure for this type of visit. She then stated, ‘Wait one minute.’ and began to close the door. As she was doing this, I asked her to identify her. She stated that she was Ms. L. Henry, a lead teacher with the program, before closing the door. After a few minutes Ms. Henry returned to the entrance and opened the door to allow me entry. She, then, walked off into the direction of the facility’s gym area where the licensed childcare Spaces 2a and 2b are located. Upon entering the building and transitioning to the facility’s office area I looked into Space #1, the classroom typically used to provide care for Two- and Three-year-old children. It was observed to be empty, but a tall space heater was present on a carpeted area on left side of the classroom near the window, plugged in. After making a note of this I proceeded to the program’s office and placed my personal items in this secure space so that I could promptly begin a more thorough walk-through of the facility. I proceeded to Space #2 where four (4) adult females were observed present with two (2) large groups of children divided into two (2) separate spaces within this area, one on each side of the room. Two (2) adult females were observed with each group. In one group observed on the right side of the space Ms. Henry and another unknown female, later identified as Ms. K. Akbar, was observed present with twenty-one (21) children and in another group observed on left side of the space Ms. Barrett, the Two Year old teacher, was observed present with another unknown female, later identified as B. Bryant, and twenty (20) children. I asked Ms. Henry for the ages of children present in each group and she stated that her group included children between the ages of four years of age and five years of age, while the other group included children between the ages of two years of age and older. It was at this point Ms. Knight arrived at the facility and joined us in this space. Ms. Knight informed me that there had recently been some staffing changes and that Mr. C. Knight, her son, was assisting with the programming so he could provide more paperwork guidance. I informed Ms. Knight of the interaction I had upon arrival with the staff member and we discussed the role of the Division, including our purpose during these visits and the importance of having access to facility. I also informed her that upon arrival the program was notably observed out of ratio, as one of the teachers present had to come to the door twice to allow me entry and was also observed leaving the classroom to open the door for her, Ms. Knight’s, arrival. She stated that she understood but the program had recently experienced some staffing changes, so today’s staffing was a little different than usual. I informed her that based on this a second visit would have to take place in the next ten business days. She stated that she understood. It was at this point Mr. Knight joined us in the space and I requested to review the program’s daily attendance records. Ms. Knight promptly provided them and we, Mr. Knight and I, proceeded to the office for further discussion about today’s visit. After reviewing each classroom’s current attendance, Mr. Knight was informed that Ms. Barrett and Ms. Bryant’s group size was not in compliance, as there were two year old children observed present in a group of twenty students when the program utilizes enhanced ratio standards. He was reminded that the ratio of one teacher to nine students had to be maintained for a maximum group size of eighteen students. He stated that he understood and would transition two, four-year-old, children to Ms. Henry and Ms. Akbar’s group as they could have a maximum group size of twenty-five children. We then completed a walk-through of the program to ensure this transition took place and to monitor all spaces utilized by children. Two licensed spaces, the hallways adjacent to these childcare spaces, the facility’s kitchen and two bathrooms were monitored. It was observed the required transition had taken place and each group was currently in compliance. In Space #1, the Two/Three year old classroom Mr. Knight was made aware of the space heater and informed that space heaters are prohibited from being utilized in areas typically used to provide care for children, even if there are no children observed currently in that space. He stated that he would remove it and then placed the heater in a secure area. It was also during the walk-through that four (4) electrical outlets were also observed uncovered when not in use. This, too, was brought to Mr. Knight’s attention and corrected during the visit. In Space #2a and Space #2b children between the ages of two years of age and five years of age were observed present and conducting personal care activities in preparation for mealtime routines. While some children completed these personal care activities other children were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space. Mr. Knight was informed that children under the age of three are prohibited from having access to any types of screen time while in care and children over the age of three are only permitted to have access to screen time to stimulate a developmental domain and it must be limited to 30 minutes a day, with no more than a total of two and a half hours per week. I, also, informed Mr. Knight that this use has to be documented on a cumulative log or the activity plan and be available for review. Seven (7) veteran staff files were reviewed, and it was observed that each veteran staff member had current CPR, First Aid and Criminal Background Checks (CBC) on file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. It was also observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. After discussing this with the program’s administrator and upon further review in ABCMS it was observed this provider had a “Disqualified’ determination status. This information was shared with the administrator whom was reminded that the facility must notify the Division of all new child care providers who were hired within five business days by utilizing the ABCMS provider portal to link these individuals to the facility and to avoid situations such as this. Upon receiving this information the administrator was observed promptly meeting with the staff member with the “Disqualified” determination status to discuss this and then informing that staff member that she would have to leave the program immediately. It was also observed that the staff member was made aware that she could not return to the program until she had a current, qualifying letter in hand stating that she was approved to work with children. The staff member stated that she understood and left the facility immediately. It was also observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. Arrival and departure times were observed documented and maintained, as required. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025 and the program’s last required quarterly emergency drill was documented as having occurred in October 2025. Mr. Knight was informed that a monthly fire drill should have occurred in January 2026 and a quarterly emergency drill should have also occurred in January 2026. Monthly outdoor inspections were monitored and found to be in compliance. The last Sanitation inspection was conducted on August 21, 2025 receiving eleven (11) demerits and receiving a Superior. The last program’s last approved Fire Inspection was conducted and approved on June 11, 2025. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. It was also observed that the corresponding Medical Action Plan on file for that child was expired, as it was last updated in July 2024 and not annually, as required. This child also did not have a completed permission to administer form on file for either of the required medications. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were seventeen (17) violations cited today. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #2a and Space #2b children between the ages of three years of age and five years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children completed personal care activities. .0510(d)(2)(A-C) 544 Screen time was offered to children under three years of age. In Space #2a children two years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children participated in personal care routines. .0510(f) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025. .0604(t); .0302(d)(5) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. It was observed during the walk-through that four (4) electrical outlets were uncovered when not in use. 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A tall space heater was observed present on a carpeted area in the Two-year-old classroom near the window, plugged in. .0604(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description or documentation of reviewing the facility’s operational/personnel policies. 10A NCAC 09 .0514(g) 1756 Enhanced staff/child ratios and group sizes were not met. Upon my arrival the program was observed out of ratio, as one of the teachers present and being counted in ratio came to the door twice to allow me entry and was also observed leaving the classroom to open the door for Ms. Knight’s arrival. It was also observed that a group with two year old children present contained a total of twenty students. The program utilizes enhanced ratio standards where one teacher to nine students had to be maintained for a maximum group size of eighteen students. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 did not have a Criminal Background Check on file. G.S. 110-90.2(b) & (d) & .2703(e) 1799 A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home. It was observed that a staff member hired in November 2025 provided direct care to children but had a “Disqualified’ determination status in ABCMS. G.S. 110-90.2 & .2703(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. The program's CBC roster was monitored via ABCMS. It observed to not contain current information or have all current employees linked to the facility. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that the program’s last required quarterly emergency drill was documented as having occurred in October 2025. .0604(u);.0302(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition had a Medical Action Plan on file that was last updated in July 2024 and not annually, as required. .0801(b) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. .0801 (e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite did not have a completed permission to administer form on file for either of the required medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday February 19, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and group size requirements. -During today’s visit the Administrator and I discussed the importance of ensuring that all staff members have current Criminal Background Checks on file. I inquired about the status of the program’s CBC Roster that should be available via the ABCMS portal, as I reviewed it and it was not complete. I reminded the provider that I had previously had a discussion with another staff member that stated that she had been working on updating all the required information, but it had not yet been completed. I, then, reminded the provider of the requirements of both creating and maintaining a program CBC Roster via the ABCMS portal. The provider was informed that this document needs to be updated within five business days of hiring new employees or when a current employee departs the program to ensure this documentation always remains current. -During today’s visit the Administrator and I discussed the facility’s current 18-month compliance history was 79% prior to today's visit and that it is required that all licensed facilities maintain a 18-month compliance history of at least %75. If this minimum is not met then additional actions may be taken to ensure compliance with licensing requirements. -During today’s visit it was discussed with the provider that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -We discussed the importance of putting a system in place for the review of all required paperwork for both children and staff files. It was highly recommended to utilize documents found on the Division’s website to ensure all onboarding requirements are met, all annual updates take place as required and all forms created by the provider specifically for use in her program meet the requirements of the NC DCCEE. - During today’s visit the provider and I revisited the requirement that all hazardous materials and other items with multiple warnings on the label be kept under lock and key, to ensure they are inaccessible to children at all times. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/5/2026 Number Present: 41 Completed Date: 2/5/2026 Age: From 2 To 5 Total Minutes: 435 Time In: 10:45 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued September 05, 2024 and an eighteen-month compliance history of 79% prior to today’s visit. The program’s current license and a legible copy of the NC child care law summary were posted. The following was monitored using the April 2025 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon arrival I approached the primary entrance of the facility and observed there was a sign visible on the door informing visitors that the program was currently operating but to not disturb, as the program was in its instructional time. I proceeded to ring the doorbell and waited for someone to answer. Sounds of children talking could be heard coming from inside the building. After waiting a few minutes with no response, I rang the doorbell again. Footsteps could be heard from inside the building approaching the door. Within moments an unknown female opened the door and I introduced myself. I informed the female of the purpose of today’s visit and inquired if either Ms. C. Knight, owner/operator, or Ms. D. Bracey, Assistant Director, was present. She stated that neither Ms. Knight nor Ms. Bracey was present. I, then, asked if Mr. C. Knight, the owner’s son and a staff member, was present. She stated that he, too, was not available. It was at this point the female told me that I would have to come back another time because she knew that I could reschedule these types of visits. I informed her this information was not correct, as this is an unannounced monitoring visit and that is not the procedure for this type of visit. She then stated, ‘Wait one minute.’ and began to close the door. As she was doing this, I asked her to identify her. She stated that she was Ms. L. Henry, a lead teacher with the program, before closing the door. After a few minutes Ms. Henry returned to the entrance and opened the door to allow me entry. She, then, walked off into the direction of the facility’s gym area where the licensed childcare Spaces 2a and 2b are located. Upon entering the building and transitioning to the facility’s office area I looked into Space #1, the classroom typically used to provide care for Two- and Three-year-old children. It was observed to be empty, but a tall space heater was present on a carpeted area on left side of the classroom near the window, plugged in. After making a note of this I proceeded to the program’s office and placed my personal items in this secure space so that I could promptly begin a more thorough walk-through of the facility. I proceeded to Space #2 where four (4) adult females were observed present with two (2) large groups of children divided into two (2) separate spaces within this area, one on each side of the room. Two (2) adult females were observed with each group. In one group observed on the right side of the space Ms. Henry and another unknown female, later identified as Ms. K. Akbar, was observed present with twenty-one (21) children and in another group observed on left side of the space Ms. Barrett, the Two Year old teacher, was observed present with another unknown female, later identified as B. Bryant, and twenty (20) children. I asked Ms. Henry for the ages of children present in each group and she stated that her group included children between the ages of four years of age and five years of age, while the other group included children between the ages of two years of age and older. It was at this point Ms. Knight arrived at the facility and joined us in this space. Ms. Knight informed me that there had recently been some staffing changes and that Mr. C. Knight, her son, was assisting with the programming so he could provide more paperwork guidance. I informed Ms. Knight of the interaction I had upon arrival with the staff member and we discussed the role of the Division, including our purpose during these visits and the importance of having access to facility. I also informed her that upon arrival the program was notably observed out of ratio, as one of the teachers present had to come to the door twice to allow me entry and was also observed leaving the classroom to open the door for her, Ms. Knight’s, arrival. She stated that she understood but the program had recently experienced some staffing changes, so today’s staffing was a little different than usual. I informed her that based on this a second visit would have to take place in the next ten business days. She stated that she understood. It was at this point Mr. Knight joined us in the space and I requested to review the program’s daily attendance records. Ms. Knight promptly provided them and we, Mr. Knight and I, proceeded to the office for further discussion about today’s visit. After reviewing each classroom’s current attendance, Mr. Knight was informed that Ms. Barrett and Ms. Bryant’s group size was not in compliance, as there were two year old children observed present in a group of twenty students when the program utilizes enhanced ratio standards. He was reminded that the ratio of one teacher to nine students had to be maintained for a maximum group size of eighteen students. He stated that he understood and would transition two, four-year-old, children to Ms. Henry and Ms. Akbar’s group as they could have a maximum group size of twenty-five children. We then completed a walk-through of the program to ensure this transition took place and to monitor all spaces utilized by children. Two licensed spaces, the hallways adjacent to these childcare spaces, the facility’s kitchen and two bathrooms were monitored. It was observed the required transition had taken place and each group was currently in compliance. In Space #1, the Two/Three year old classroom Mr. Knight was made aware of the space heater and informed that space heaters are prohibited from being utilized in areas typically used to provide care for children, even if there are no children observed currently in that space. He stated that he would remove it and then placed the heater in a secure area. It was also during the walk-through that four (4) electrical outlets were also observed uncovered when not in use. This, too, was brought to Mr. Knight’s attention and corrected during the visit. In Space #2a and Space #2b children between the ages of two years of age and five years of age were observed present and conducting personal care activities in preparation for mealtime routines. While some children completed these personal care activities other children were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space. Mr. Knight was informed that children under the age of three are prohibited from having access to any types of screen time while in care and children over the age of three are only permitted to have access to screen time to stimulate a developmental domain and it must be limited to 30 minutes a day, with no more than a total of two and a half hours per week. I, also, informed Mr. Knight that this use has to be documented on a cumulative log or the activity plan and be available for review. Seven (7) veteran staff files were reviewed, and it was observed that each veteran staff member had current CPR, First Aid and Criminal Background Checks (CBC) on file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. It was also observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. After discussing this with the program’s administrator and upon further review in ABCMS it was observed this provider had a “Disqualified’ determination status. This information was shared with the administrator whom was reminded that the facility must notify the Division of all new child care providers who were hired within five business days by utilizing the ABCMS provider portal to link these individuals to the facility and to avoid situations such as this. Upon receiving this information the administrator was observed promptly meeting with the staff member with the “Disqualified” determination status to discuss this and then informing that staff member that she would have to leave the program immediately. It was also observed that the staff member was made aware that she could not return to the program until she had a current, qualifying letter in hand stating that she was approved to work with children. The staff member stated that she understood and left the facility immediately. It was also observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. Arrival and departure times were observed documented and maintained, as required. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025 and the program’s last required quarterly emergency drill was documented as having occurred in October 2025. Mr. Knight was informed that a monthly fire drill should have occurred in January 2026 and a quarterly emergency drill should have also occurred in January 2026. Monthly outdoor inspections were monitored and found to be in compliance. The last Sanitation inspection was conducted on August 21, 2025 receiving eleven (11) demerits and receiving a Superior. The last program’s last approved Fire Inspection was conducted and approved on June 11, 2025. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. It was also observed that the corresponding Medical Action Plan on file for that child was expired, as it was last updated in July 2024 and not annually, as required. This child also did not have a completed permission to administer form on file for either of the required medications. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were seventeen (17) violations cited today. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #2a and Space #2b children between the ages of three years of age and five years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children completed personal care activities. .0510(d)(2)(A-C) 544 Screen time was offered to children under three years of age. In Space #2a children two years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children participated in personal care routines. .0510(f) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025. .0604(t); .0302(d)(5) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. It was observed during the walk-through that four (4) electrical outlets were uncovered when not in use. 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A tall space heater was observed present on a carpeted area in the Two-year-old classroom near the window, plugged in. .0604(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description or documentation of reviewing the facility’s operational/personnel policies. 10A NCAC 09 .0514(g) 1756 Enhanced staff/child ratios and group sizes were not met. Upon my arrival the program was observed out of ratio, as one of the teachers present and being counted in ratio came to the door twice to allow me entry and was also observed leaving the classroom to open the door for Ms. Knight’s arrival. It was also observed that a group with two year old children present contained a total of twenty students. The program utilizes enhanced ratio standards where one teacher to nine students had to be maintained for a maximum group size of eighteen students. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 did not have a Criminal Background Check on file. G.S. 110-90.2(b) & (d) & .2703(e) 1799 A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home. It was observed that a staff member hired in November 2025 provided direct care to children but had a “Disqualified’ determination status in ABCMS. G.S. 110-90.2 & .2703(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. The program's CBC roster was monitored via ABCMS. It observed to not contain current information or have all current employees linked to the facility. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that the program’s last required quarterly emergency drill was documented as having occurred in October 2025. .0604(u);.0302(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition had a Medical Action Plan on file that was last updated in July 2024 and not annually, as required. .0801(b) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. .0801 (e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite did not have a completed permission to administer form on file for either of the required medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday February 19, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and group size requirements. -During today’s visit the Administrator and I discussed the importance of ensuring that all staff members have current Criminal Background Checks on file. I inquired about the status of the program’s CBC Roster that should be available via the ABCMS portal, as I reviewed it and it was not complete. I reminded the provider that I had previously had a discussion with another staff member that stated that she had been working on updating all the required information, but it had not yet been completed. I, then, reminded the provider of the requirements of both creating and maintaining a program CBC Roster via the ABCMS portal. The provider was informed that this document needs to be updated within five business days of hiring new employees or when a current employee departs the program to ensure this documentation always remains current. -During today’s visit the Administrator and I discussed the facility’s current 18-month compliance history was 79% prior to today's visit and that it is required that all licensed facilities maintain a 18-month compliance history of at least %75. If this minimum is not met then additional actions may be taken to ensure compliance with licensing requirements. -During today’s visit it was discussed with the provider that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -We discussed the importance of putting a system in place for the review of all required paperwork for both children and staff files. It was highly recommended to utilize documents found on the Division’s website to ensure all onboarding requirements are met, all annual updates take place as required and all forms created by the provider specifically for use in her program meet the requirements of the NC DCCEE. - During today’s visit the provider and I revisited the requirement that all hazardous materials and other items with multiple warnings on the label be kept under lock and key, to ensure they are inaccessible to children at all times. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/5/2026 Number Present: 41 Completed Date: 2/5/2026 Age: From 2 To 5 Total Minutes: 435 Time In: 10:45 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued September 05, 2024 and an eighteen-month compliance history of 79% prior to today’s visit. The program’s current license and a legible copy of the NC child care law summary were posted. The following was monitored using the April 2025 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon arrival I approached the primary entrance of the facility and observed there was a sign visible on the door informing visitors that the program was currently operating but to not disturb, as the program was in its instructional time. I proceeded to ring the doorbell and waited for someone to answer. Sounds of children talking could be heard coming from inside the building. After waiting a few minutes with no response, I rang the doorbell again. Footsteps could be heard from inside the building approaching the door. Within moments an unknown female opened the door and I introduced myself. I informed the female of the purpose of today’s visit and inquired if either Ms. C. Knight, owner/operator, or Ms. D. Bracey, Assistant Director, was present. She stated that neither Ms. Knight nor Ms. Bracey was present. I, then, asked if Mr. C. Knight, the owner’s son and a staff member, was present. She stated that he, too, was not available. It was at this point the female told me that I would have to come back another time because she knew that I could reschedule these types of visits. I informed her this information was not correct, as this is an unannounced monitoring visit and that is not the procedure for this type of visit. She then stated, ‘Wait one minute.’ and began to close the door. As she was doing this, I asked her to identify her. She stated that she was Ms. L. Henry, a lead teacher with the program, before closing the door. After a few minutes Ms. Henry returned to the entrance and opened the door to allow me entry. She, then, walked off into the direction of the facility’s gym area where the licensed childcare Spaces 2a and 2b are located. Upon entering the building and transitioning to the facility’s office area I looked into Space #1, the classroom typically used to provide care for Two- and Three-year-old children. It was observed to be empty, but a tall space heater was present on a carpeted area on left side of the classroom near the window, plugged in. After making a note of this I proceeded to the program’s office and placed my personal items in this secure space so that I could promptly begin a more thorough walk-through of the facility. I proceeded to Space #2 where four (4) adult females were observed present with two (2) large groups of children divided into two (2) separate spaces within this area, one on each side of the room. Two (2) adult females were observed with each group. In one group observed on the right side of the space Ms. Henry and another unknown female, later identified as Ms. K. Akbar, was observed present with twenty-one (21) children and in another group observed on left side of the space Ms. Barrett, the Two Year old teacher, was observed present with another unknown female, later identified as B. Bryant, and twenty (20) children. I asked Ms. Henry for the ages of children present in each group and she stated that her group included children between the ages of four years of age and five years of age, while the other group included children between the ages of two years of age and older. It was at this point Ms. Knight arrived at the facility and joined us in this space. Ms. Knight informed me that there had recently been some staffing changes and that Mr. C. Knight, her son, was assisting with the programming so he could provide more paperwork guidance. I informed Ms. Knight of the interaction I had upon arrival with the staff member and we discussed the role of the Division, including our purpose during these visits and the importance of having access to facility. I also informed her that upon arrival the program was notably observed out of ratio, as one of the teachers present had to come to the door twice to allow me entry and was also observed leaving the classroom to open the door for her, Ms. Knight’s, arrival. She stated that she understood but the program had recently experienced some staffing changes, so today’s staffing was a little different than usual. I informed her that based on this a second visit would have to take place in the next ten business days. She stated that she understood. It was at this point Mr. Knight joined us in the space and I requested to review the program’s daily attendance records. Ms. Knight promptly provided them and we, Mr. Knight and I, proceeded to the office for further discussion about today’s visit. After reviewing each classroom’s current attendance, Mr. Knight was informed that Ms. Barrett and Ms. Bryant’s group size was not in compliance, as there were two year old children observed present in a group of twenty students when the program utilizes enhanced ratio standards. He was reminded that the ratio of one teacher to nine students had to be maintained for a maximum group size of eighteen students. He stated that he understood and would transition two, four-year-old, children to Ms. Henry and Ms. Akbar’s group as they could have a maximum group size of twenty-five children. We then completed a walk-through of the program to ensure this transition took place and to monitor all spaces utilized by children. Two licensed spaces, the hallways adjacent to these childcare spaces, the facility’s kitchen and two bathrooms were monitored. It was observed the required transition had taken place and each group was currently in compliance. In Space #1, the Two/Three year old classroom Mr. Knight was made aware of the space heater and informed that space heaters are prohibited from being utilized in areas typically used to provide care for children, even if there are no children observed currently in that space. He stated that he would remove it and then placed the heater in a secure area. It was also during the walk-through that four (4) electrical outlets were also observed uncovered when not in use. This, too, was brought to Mr. Knight’s attention and corrected during the visit. In Space #2a and Space #2b children between the ages of two years of age and five years of age were observed present and conducting personal care activities in preparation for mealtime routines. While some children completed these personal care activities other children were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space. Mr. Knight was informed that children under the age of three are prohibited from having access to any types of screen time while in care and children over the age of three are only permitted to have access to screen time to stimulate a developmental domain and it must be limited to 30 minutes a day, with no more than a total of two and a half hours per week. I, also, informed Mr. Knight that this use has to be documented on a cumulative log or the activity plan and be available for review. Seven (7) veteran staff files were reviewed, and it was observed that each veteran staff member had current CPR, First Aid and Criminal Background Checks (CBC) on file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. It was also observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. After discussing this with the program’s administrator and upon further review in ABCMS it was observed this provider had a “Disqualified’ determination status. This information was shared with the administrator whom was reminded that the facility must notify the Division of all new child care providers who were hired within five business days by utilizing the ABCMS provider portal to link these individuals to the facility and to avoid situations such as this. Upon receiving this information the administrator was observed promptly meeting with the staff member with the “Disqualified” determination status to discuss this and then informing that staff member that she would have to leave the program immediately. It was also observed that the staff member was made aware that she could not return to the program until she had a current, qualifying letter in hand stating that she was approved to work with children. The staff member stated that she understood and left the facility immediately. It was also observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. Arrival and departure times were observed documented and maintained, as required. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025 and the program’s last required quarterly emergency drill was documented as having occurred in October 2025. Mr. Knight was informed that a monthly fire drill should have occurred in January 2026 and a quarterly emergency drill should have also occurred in January 2026. Monthly outdoor inspections were monitored and found to be in compliance. The last Sanitation inspection was conducted on August 21, 2025 receiving eleven (11) demerits and receiving a Superior. The last program’s last approved Fire Inspection was conducted and approved on June 11, 2025. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. It was also observed that the corresponding Medical Action Plan on file for that child was expired, as it was last updated in July 2024 and not annually, as required. This child also did not have a completed permission to administer form on file for either of the required medications. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were seventeen (17) violations cited today. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #2a and Space #2b children between the ages of three years of age and five years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children completed personal care activities. .0510(d)(2)(A-C) 544 Screen time was offered to children under three years of age. In Space #2a children two years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children participated in personal care routines. .0510(f) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025. .0604(t); .0302(d)(5) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. It was observed during the walk-through that four (4) electrical outlets were uncovered when not in use. 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A tall space heater was observed present on a carpeted area in the Two-year-old classroom near the window, plugged in. .0604(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description or documentation of reviewing the facility’s operational/personnel policies. 10A NCAC 09 .0514(g) 1756 Enhanced staff/child ratios and group sizes were not met. Upon my arrival the program was observed out of ratio, as one of the teachers present and being counted in ratio came to the door twice to allow me entry and was also observed leaving the classroom to open the door for Ms. Knight’s arrival. It was also observed that a group with two year old children present contained a total of twenty students. The program utilizes enhanced ratio standards where one teacher to nine students had to be maintained for a maximum group size of eighteen students. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 did not have a Criminal Background Check on file. G.S. 110-90.2(b) & (d) & .2703(e) 1799 A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home. It was observed that a staff member hired in November 2025 provided direct care to children but had a “Disqualified’ determination status in ABCMS. G.S. 110-90.2 & .2703(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. The program's CBC roster was monitored via ABCMS. It observed to not contain current information or have all current employees linked to the facility. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that the program’s last required quarterly emergency drill was documented as having occurred in October 2025. .0604(u);.0302(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition had a Medical Action Plan on file that was last updated in July 2024 and not annually, as required. .0801(b) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. .0801 (e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite did not have a completed permission to administer form on file for either of the required medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday February 19, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and group size requirements. -During today’s visit the Administrator and I discussed the importance of ensuring that all staff members have current Criminal Background Checks on file. I inquired about the status of the program’s CBC Roster that should be available via the ABCMS portal, as I reviewed it and it was not complete. I reminded the provider that I had previously had a discussion with another staff member that stated that she had been working on updating all the required information, but it had not yet been completed. I, then, reminded the provider of the requirements of both creating and maintaining a program CBC Roster via the ABCMS portal. The provider was informed that this document needs to be updated within five business days of hiring new employees or when a current employee departs the program to ensure this documentation always remains current. -During today’s visit the Administrator and I discussed the facility’s current 18-month compliance history was 79% prior to today's visit and that it is required that all licensed facilities maintain a 18-month compliance history of at least %75. If this minimum is not met then additional actions may be taken to ensure compliance with licensing requirements. -During today’s visit it was discussed with the provider that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -We discussed the importance of putting a system in place for the review of all required paperwork for both children and staff files. It was highly recommended to utilize documents found on the Division’s website to ensure all onboarding requirements are met, all annual updates take place as required and all forms created by the provider specifically for use in her program meet the requirements of the NC DCCEE. - During today’s visit the provider and I revisited the requirement that all hazardous materials and other items with multiple warnings on the label be kept under lock and key, to ensure they are inaccessible to children at all times. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/5/2026 Number Present: 41 Completed Date: 2/5/2026 Age: From 2 To 5 Total Minutes: 435 Time In: 10:45 AM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility has a Three Star Rated License issued September 05, 2024 and an eighteen-month compliance history of 79% prior to today’s visit. The program’s current license and a legible copy of the NC child care law summary were posted. The following was monitored using the April 2025 Childcare Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon arrival I approached the primary entrance of the facility and observed there was a sign visible on the door informing visitors that the program was currently operating but to not disturb, as the program was in its instructional time. I proceeded to ring the doorbell and waited for someone to answer. Sounds of children talking could be heard coming from inside the building. After waiting a few minutes with no response, I rang the doorbell again. Footsteps could be heard from inside the building approaching the door. Within moments an unknown female opened the door and I introduced myself. I informed the female of the purpose of today’s visit and inquired if either Ms. C. Knight, owner/operator, or Ms. D. Bracey, Assistant Director, was present. She stated that neither Ms. Knight nor Ms. Bracey was present. I, then, asked if Mr. C. Knight, the owner’s son and a staff member, was present. She stated that he, too, was not available. It was at this point the female told me that I would have to come back another time because she knew that I could reschedule these types of visits. I informed her this information was not correct, as this is an unannounced monitoring visit and that is not the procedure for this type of visit. She then stated, ‘Wait one minute.’ and began to close the door. As she was doing this, I asked her to identify her. She stated that she was Ms. L. Henry, a lead teacher with the program, before closing the door. After a few minutes Ms. Henry returned to the entrance and opened the door to allow me entry. She, then, walked off into the direction of the facility’s gym area where the licensed childcare Spaces 2a and 2b are located. Upon entering the building and transitioning to the facility’s office area I looked into Space #1, the classroom typically used to provide care for Two- and Three-year-old children. It was observed to be empty, but a tall space heater was present on a carpeted area on left side of the classroom near the window, plugged in. After making a note of this I proceeded to the program’s office and placed my personal items in this secure space so that I could promptly begin a more thorough walk-through of the facility. I proceeded to Space #2 where four (4) adult females were observed present with two (2) large groups of children divided into two (2) separate spaces within this area, one on each side of the room. Two (2) adult females were observed with each group. In one group observed on the right side of the space Ms. Henry and another unknown female, later identified as Ms. K. Akbar, was observed present with twenty-one (21) children and in another group observed on left side of the space Ms. Barrett, the Two Year old teacher, was observed present with another unknown female, later identified as B. Bryant, and twenty (20) children. I asked Ms. Henry for the ages of children present in each group and she stated that her group included children between the ages of four years of age and five years of age, while the other group included children between the ages of two years of age and older. It was at this point Ms. Knight arrived at the facility and joined us in this space. Ms. Knight informed me that there had recently been some staffing changes and that Mr. C. Knight, her son, was assisting with the programming so he could provide more paperwork guidance. I informed Ms. Knight of the interaction I had upon arrival with the staff member and we discussed the role of the Division, including our purpose during these visits and the importance of having access to facility. I also informed her that upon arrival the program was notably observed out of ratio, as one of the teachers present had to come to the door twice to allow me entry and was also observed leaving the classroom to open the door for her, Ms. Knight’s, arrival. She stated that she understood but the program had recently experienced some staffing changes, so today’s staffing was a little different than usual. I informed her that based on this a second visit would have to take place in the next ten business days. She stated that she understood. It was at this point Mr. Knight joined us in the space and I requested to review the program’s daily attendance records. Ms. Knight promptly provided them and we, Mr. Knight and I, proceeded to the office for further discussion about today’s visit. After reviewing each classroom’s current attendance, Mr. Knight was informed that Ms. Barrett and Ms. Bryant’s group size was not in compliance, as there were two year old children observed present in a group of twenty students when the program utilizes enhanced ratio standards. He was reminded that the ratio of one teacher to nine students had to be maintained for a maximum group size of eighteen students. He stated that he understood and would transition two, four-year-old, children to Ms. Henry and Ms. Akbar’s group as they could have a maximum group size of twenty-five children. We then completed a walk-through of the program to ensure this transition took place and to monitor all spaces utilized by children. Two licensed spaces, the hallways adjacent to these childcare spaces, the facility’s kitchen and two bathrooms were monitored. It was observed the required transition had taken place and each group was currently in compliance. In Space #1, the Two/Three year old classroom Mr. Knight was made aware of the space heater and informed that space heaters are prohibited from being utilized in areas typically used to provide care for children, even if there are no children observed currently in that space. He stated that he would remove it and then placed the heater in a secure area. It was also during the walk-through that four (4) electrical outlets were also observed uncovered when not in use. This, too, was brought to Mr. Knight’s attention and corrected during the visit. In Space #2a and Space #2b children between the ages of two years of age and five years of age were observed present and conducting personal care activities in preparation for mealtime routines. While some children completed these personal care activities other children were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space. Mr. Knight was informed that children under the age of three are prohibited from having access to any types of screen time while in care and children over the age of three are only permitted to have access to screen time to stimulate a developmental domain and it must be limited to 30 minutes a day, with no more than a total of two and a half hours per week. I, also, informed Mr. Knight that this use has to be documented on a cumulative log or the activity plan and be available for review. Seven (7) veteran staff files were reviewed, and it was observed that each veteran staff member had current CPR, First Aid and Criminal Background Checks (CBC) on file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. It was also observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. After discussing this with the program’s administrator and upon further review in ABCMS it was observed this provider had a “Disqualified’ determination status. This information was shared with the administrator whom was reminded that the facility must notify the Division of all new child care providers who were hired within five business days by utilizing the ABCMS provider portal to link these individuals to the facility and to avoid situations such as this. Upon receiving this information the administrator was observed promptly meeting with the staff member with the “Disqualified” determination status to discuss this and then informing that staff member that she would have to leave the program immediately. It was also observed that the staff member was made aware that she could not return to the program until she had a current, qualifying letter in hand stating that she was approved to work with children. The staff member stated that she understood and left the facility immediately. It was also observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. Arrival and departure times were observed documented and maintained, as required. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025 and the program’s last required quarterly emergency drill was documented as having occurred in October 2025. Mr. Knight was informed that a monthly fire drill should have occurred in January 2026 and a quarterly emergency drill should have also occurred in January 2026. Monthly outdoor inspections were monitored and found to be in compliance. The last Sanitation inspection was conducted on August 21, 2025 receiving eleven (11) demerits and receiving a Superior. The last program’s last approved Fire Inspection was conducted and approved on June 11, 2025. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. It was also observed that the corresponding Medical Action Plan on file for that child was expired, as it was last updated in July 2024 and not annually, as required. This child also did not have a completed permission to administer form on file for either of the required medications. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were seventeen (17) violations cited today. Violation Number Comment Rule 524 When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space #2a and Space #2b children between the ages of three years of age and five years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children completed personal care activities. .0510(d)(2)(A-C) 544 Screen time was offered to children under three years of age. In Space #2a children two years of age were observed sitting at tables watching a cartoon-based show on a television affixed to the wall located at the rear of this space while other children participated in personal care routines. .0510(f) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Program records were monitored. It was observed that the program’s last required monthly fire drill was documented as having occurred in December 2025. .0604(t); .0302(d)(5) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. It was observed during the walk-through that four (4) electrical outlets were uncovered when not in use. 10A NCAC 09 .0604(c) 898 All electrical appliances were not used in accordance with the manufacturers instruction. Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A tall space heater was observed present on a carpeted area in the Two-year-old classroom near the window, plugged in. .0604(e) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the new staff member hired in January 2026 did not have a medical report on file prior to employment that was signed by a health care professional. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 provided direct care to children but did not have documentation on file for completing at least sixteen (16) hours of orientation within the first 6 weeks of employment or a Criminal Background Check on file. .1101(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description or documentation of reviewing the facility’s operational/personnel policies. 10A NCAC 09 .0514(g) 1756 Enhanced staff/child ratios and group sizes were not met. Upon my arrival the program was observed out of ratio, as one of the teachers present and being counted in ratio came to the door twice to allow me entry and was also observed leaving the classroom to open the door for Ms. Knight’s arrival. It was also observed that a group with two year old children present contained a total of twenty students. The program utilizes enhanced ratio standards where one teacher to nine students had to be maintained for a maximum group size of eighteen students. 10A NCAC 09 .2818 1757 A valid qualification letter was not on file and available to review at the facility. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that the staff member hired in November 2025 did not have a Criminal Background Check on file. G.S. 110-90.2(b) & (d) & .2703(e) 1799 A child care provider or uncompensated provider found to be disqualified and not eligible for employment in child care was employed or living in the home. It was observed that a staff member hired in November 2025 provided direct care to children but had a “Disqualified’ determination status in ABCMS. G.S. 110-90.2 & .2703(i) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed/dated statement of receipt or reviewing a job description, a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or documentation of reviewing the facility’s operational/personnel policies. The program's CBC roster was monitored via ABCMS. It observed to not contain current information or have all current employees linked to the facility. G.S. 110-90.2 & .2703(r) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Program records were monitored. It was observed that the program’s last required quarterly emergency drill was documented as having occurred in October 2025. .0604(u);.0302(d)(8) 1835 The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition had a Medical Action Plan on file that was last updated in July 2024 and not annually, as required. .0801(b) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite but only one medication was present and accessible for use, as the other required medication present had expired in November 2025. .0801 (e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Files were reviewed for two (2) new staff members, one hired on November 17, 2025 and one hired January 28, 2026. It was observed that neither new staff member’s files contained a signed statement with all the required information acknowledging that the staff member had reviewed the facility’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one enrolled child with a documented chronic medical condition requires two life-saving medications to be stored for use onsite did not have a completed permission to administer form on file for either of the required medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday February 19, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and group size requirements. -During today’s visit the Administrator and I discussed the importance of ensuring that all staff members have current Criminal Background Checks on file. I inquired about the status of the program’s CBC Roster that should be available via the ABCMS portal, as I reviewed it and it was not complete. I reminded the provider that I had previously had a discussion with another staff member that stated that she had been working on updating all the required information, but it had not yet been completed. I, then, reminded the provider of the requirements of both creating and maintaining a program CBC Roster via the ABCMS portal. The provider was informed that this document needs to be updated within five business days of hiring new employees or when a current employee departs the program to ensure this documentation always remains current. -During today’s visit the Administrator and I discussed the facility’s current 18-month compliance history was 79% prior to today's visit and that it is required that all licensed facilities maintain a 18-month compliance history of at least %75. If this minimum is not met then additional actions may be taken to ensure compliance with licensing requirements. -During today’s visit it was discussed with the provider that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -We discussed the importance of putting a system in place for the review of all required paperwork for both children and staff files. It was highly recommended to utilize documents found on the Division’s website to ensure all onboarding requirements are met, all annual updates take place as required and all forms created by the provider specifically for use in her program meet the requirements of the NC DCCEE. - During today’s visit the provider and I revisited the requirement that all hazardous materials and other items with multiple warnings on the label be kept under lock and key, to ensure they are inaccessible to children at all times. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -Please check your email regularly for updates from the Division of Child Development and Early Education (DCDEE) and from your assigned child care consultant. -Quality Everyday (QED) through CCRI is available and works with one (1), two (2), three (3), four (4), and five (5) Star facilities. Thank you for your time and if you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 47 Completed Date: 7/30/2025 Age: From 3 To 7 Total Minutes: 375 Time In: 10:00 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Three Star Rated License issued September 5, 2024 due to a program relocation that took place on July 05, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted by Ms. D. Bracey, Assistant Director, at the entrance of the facility where I explained the purpose of my visit. Ms. Bracey allowed me entrance into the facility and stated that Ms. C. Knight, owner/operator would be right with me. Upon entering the facility, I observed that were five (5) children present in Space #1 with one adult female and there were at least twenty (20) children present with one adult male in Space #2b. I inquired what teachers were supposed to currently be present in this space, as their appeared to be preschool children in attendance. Ms. Bracey informed me that Ms. C. Knight (owner/operator), Ms. A. Marsh (Assistant Teacher) and the adult male, K. Byers, whom is a volunteer were currently in this space but Ms. Knight and Ms. Marsh had stepped outside for a moment. I informed Ms. Bracey that the classroom was currently out of ratio, as Mr. Byers was alone. I then inquired if Mr. Byers had a current Criminal Background Check on file and I was informed that he did not. So, I then informed her (Ms. Bracey) that the classroom was also not being adequately supervised as Mr. Byers had not completed the process to be currently deemed qualified to supervise children alone based on the guidelines set forth by the state of North Carolina. She stated that she understood. It was during this conversation that Ms. Knight and Ms. Marsh reentered the classroom, bringing the classroom back into the required staff to child ratio. Shortly thereafter a walk-through of the program was completed. Three (3) licensed child care spaces, the program’s kitchen, two (2) bathrooms, the program’s outdoor learning environment and all spaces adjacent to the classes were monitored for compliance. The facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan and First Aid poster were observed posted in a visible area. In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. This information was shared with Ms. Bracey and updated during the visit. In Space #2a there were no children observed present, but it was reported that there were currently twenty (20) children in attendance. The classroom’s posted daily attendance was monitored. It was observed that no one had been marked present for the day. This information was shared with Ms. Bracey and updated during the visit. It was also observed that there were two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. Ms. Bracey was reminded that any cleaning supply or potentially hazard item labeled with multiple warnings must be kept under lock and key. She stated that she understood and moved the items to a secured location. In Space #2b it was observed that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. This was also brought to the attention of Ms. Bracey and removed during the visit. During the visit, children were observed engaged in free play activities, group activities, mealtime routines, transitional activities, and naptime routines. The outdoor learning environment, kitchen, bathrooms and hallways were’ monitored and found to be in compliance. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file. Five (5) new staff member files and two (2) veteran staff member files were reviewed during today’s visit. Each was observed to compliant. The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required. The center’s incident log was monitored during today’s visit. It was observed to be complete and current. The last Sanitation inspection was conducted on February 21, 2025 receiving four (4) demerits cited and a Superior rating. The program’s last approved Fire Inspection was conducted on June 11, 2025. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite. It was also observed that the two (2) emergency medications were not currently being stored in their original container and they did not have a current medication authorization form on file for either of these medications. The provider was informed of each of these issues and she stated that she would speak with the parent today to get each of these issues corrected. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were nine (9) violations cited today. The following violations were cited during today’s visit: Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. The posted daily attendance was also monitored in Space #2a during today's visit and it was observed that no one had been marked present for the day, although it was reported that there were currently twenty (20) children in attendance. 10A NCAC 09 .0302(d)(4) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In Space #2b it was observed there were at least twenty (20) children, including preschoolers, present with one adult male. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. In Space #2b children were observed present with one adult male, K. Byers. Upon inquiry I was informed this Mr. Byers was a volunteer who did not have a current Criminal Background Check on file. .1801(a)(1-5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2a two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were observed being stored on a shelf in the classroom. It was also observed in Space #2b that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had two (2) emergency medications present that were not currently being stored in their original container and they did not have a current medication authorization form on file. .0803(2)(a) 873 Center staff did not follow the EMC plan. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite. 10A NCAC 09.0802(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file. .1804(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required. .0607(d)(10) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file and two (2) emergency medications present but they did not have a current medication authorization form on file for either of these of medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 13, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and capacity. -The Administrator was reminded that when receiving any required paperwork from a parent or other caregiver it should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. We spoke specifically about medication related forms. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to ensure all hazard materials are stored as required. -Staff was reminded of the importance of having all required program documentation, files and paperwork readily accessible at all times and complete. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -The center’s LLC is listed as current-active with the NC Secretary of State’s office. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09.0802 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 47 Completed Date: 7/30/2025 Age: From 3 To 7 Total Minutes: 375 Time In: 10:00 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Three Star Rated License issued September 5, 2024 due to a program relocation that took place on July 05, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted by Ms. D. Bracey, Assistant Director, at the entrance of the facility where I explained the purpose of my visit. Ms. Bracey allowed me entrance into the facility and stated that Ms. C. Knight, owner/operator would be right with me. Upon entering the facility, I observed that were five (5) children present in Space #1 with one adult female and there were at least twenty (20) children present with one adult male in Space #2b. I inquired what teachers were supposed to currently be present in this space, as their appeared to be preschool children in attendance. Ms. Bracey informed me that Ms. C. Knight (owner/operator), Ms. A. Marsh (Assistant Teacher) and the adult male, K. Byers, whom is a volunteer were currently in this space but Ms. Knight and Ms. Marsh had stepped outside for a moment. I informed Ms. Bracey that the classroom was currently out of ratio, as Mr. Byers was alone. I then inquired if Mr. Byers had a current Criminal Background Check on file and I was informed that he did not. So, I then informed her (Ms. Bracey) that the classroom was also not being adequately supervised as Mr. Byers had not completed the process to be currently deemed qualified to supervise children alone based on the guidelines set forth by the state of North Carolina. She stated that she understood. It was during this conversation that Ms. Knight and Ms. Marsh reentered the classroom, bringing the classroom back into the required staff to child ratio. Shortly thereafter a walk-through of the program was completed. Three (3) licensed child care spaces, the program’s kitchen, two (2) bathrooms, the program’s outdoor learning environment and all spaces adjacent to the classes were monitored for compliance. The facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan and First Aid poster were observed posted in a visible area. In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. This information was shared with Ms. Bracey and updated during the visit. In Space #2a there were no children observed present, but it was reported that there were currently twenty (20) children in attendance. The classroom’s posted daily attendance was monitored. It was observed that no one had been marked present for the day. This information was shared with Ms. Bracey and updated during the visit. It was also observed that there were two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. Ms. Bracey was reminded that any cleaning supply or potentially hazard item labeled with multiple warnings must be kept under lock and key. She stated that she understood and moved the items to a secured location. In Space #2b it was observed that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. This was also brought to the attention of Ms. Bracey and removed during the visit. During the visit, children were observed engaged in free play activities, group activities, mealtime routines, transitional activities, and naptime routines. The outdoor learning environment, kitchen, bathrooms and hallways were’ monitored and found to be in compliance. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file. Five (5) new staff member files and two (2) veteran staff member files were reviewed during today’s visit. Each was observed to compliant. The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required. The center’s incident log was monitored during today’s visit. It was observed to be complete and current. The last Sanitation inspection was conducted on February 21, 2025 receiving four (4) demerits cited and a Superior rating. The program’s last approved Fire Inspection was conducted on June 11, 2025. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite. It was also observed that the two (2) emergency medications were not currently being stored in their original container and they did not have a current medication authorization form on file for either of these medications. The provider was informed of each of these issues and she stated that she would speak with the parent today to get each of these issues corrected. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were nine (9) violations cited today. The following violations were cited during today’s visit: Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. The posted daily attendance was also monitored in Space #2a during today's visit and it was observed that no one had been marked present for the day, although it was reported that there were currently twenty (20) children in attendance. 10A NCAC 09 .0302(d)(4) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In Space #2b it was observed there were at least twenty (20) children, including preschoolers, present with one adult male. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. In Space #2b children were observed present with one adult male, K. Byers. Upon inquiry I was informed this Mr. Byers was a volunteer who did not have a current Criminal Background Check on file. .1801(a)(1-5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2a two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were observed being stored on a shelf in the classroom. It was also observed in Space #2b that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had two (2) emergency medications present that were not currently being stored in their original container and they did not have a current medication authorization form on file. .0803(2)(a) 873 Center staff did not follow the EMC plan. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite. 10A NCAC 09.0802(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file. .1804(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required. .0607(d)(10) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file and two (2) emergency medications present but they did not have a current medication authorization form on file for either of these of medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 13, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and capacity. -The Administrator was reminded that when receiving any required paperwork from a parent or other caregiver it should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. We spoke specifically about medication related forms. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to ensure all hazard materials are stored as required. -Staff was reminded of the importance of having all required program documentation, files and paperwork readily accessible at all times and complete. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -The center’s LLC is listed as current-active with the NC Secretary of State’s office. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 7/30/2025 Number Present: 47 Completed Date: 7/30/2025 Age: From 3 To 7 Total Minutes: 375 Time In: 10:00 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Three Star Rated License issued September 5, 2024 due to a program relocation that took place on July 05, 2024. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted by Ms. D. Bracey, Assistant Director, at the entrance of the facility where I explained the purpose of my visit. Ms. Bracey allowed me entrance into the facility and stated that Ms. C. Knight, owner/operator would be right with me. Upon entering the facility, I observed that were five (5) children present in Space #1 with one adult female and there were at least twenty (20) children present with one adult male in Space #2b. I inquired what teachers were supposed to currently be present in this space, as their appeared to be preschool children in attendance. Ms. Bracey informed me that Ms. C. Knight (owner/operator), Ms. A. Marsh (Assistant Teacher) and the adult male, K. Byers, whom is a volunteer were currently in this space but Ms. Knight and Ms. Marsh had stepped outside for a moment. I informed Ms. Bracey that the classroom was currently out of ratio, as Mr. Byers was alone. I then inquired if Mr. Byers had a current Criminal Background Check on file and I was informed that he did not. So, I then informed her (Ms. Bracey) that the classroom was also not being adequately supervised as Mr. Byers had not completed the process to be currently deemed qualified to supervise children alone based on the guidelines set forth by the state of North Carolina. She stated that she understood. It was during this conversation that Ms. Knight and Ms. Marsh reentered the classroom, bringing the classroom back into the required staff to child ratio. Shortly thereafter a walk-through of the program was completed. Three (3) licensed child care spaces, the program’s kitchen, two (2) bathrooms, the program’s outdoor learning environment and all spaces adjacent to the classes were monitored for compliance. The facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan and First Aid poster were observed posted in a visible area. In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. This information was shared with Ms. Bracey and updated during the visit. In Space #2a there were no children observed present, but it was reported that there were currently twenty (20) children in attendance. The classroom’s posted daily attendance was monitored. It was observed that no one had been marked present for the day. This information was shared with Ms. Bracey and updated during the visit. It was also observed that there were two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. Ms. Bracey was reminded that any cleaning supply or potentially hazard item labeled with multiple warnings must be kept under lock and key. She stated that she understood and moved the items to a secured location. In Space #2b it was observed that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. This was also brought to the attention of Ms. Bracey and removed during the visit. During the visit, children were observed engaged in free play activities, group activities, mealtime routines, transitional activities, and naptime routines. The outdoor learning environment, kitchen, bathrooms and hallways were’ monitored and found to be in compliance. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file. Five (5) new staff member files and two (2) veteran staff member files were reviewed during today’s visit. Each was observed to compliant. The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required. The center’s incident log was monitored during today’s visit. It was observed to be complete and current. The last Sanitation inspection was conducted on February 21, 2025 receiving four (4) demerits cited and a Superior rating. The program’s last approved Fire Inspection was conducted on June 11, 2025. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite. It was also observed that the two (2) emergency medications were not currently being stored in their original container and they did not have a current medication authorization form on file for either of these medications. The provider was informed of each of these issues and she stated that she would speak with the parent today to get each of these issues corrected. The facility does not provide transportation but there a vehicle was observed onsite for emergency use. There were nine (9) violations cited today. The following violations were cited during today’s visit: Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1 the classroom’s posted daily attendance was monitored. It was observed that five (5) children were present but no one had been marked present for the day. The posted daily attendance was also monitored in Space #2a during today's visit and it was observed that no one had been marked present for the day, although it was reported that there were currently twenty (20) children in attendance. 10A NCAC 09 .0302(d)(4) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In Space #2b it was observed there were at least twenty (20) children, including preschoolers, present with one adult male. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. In Space #2b children were observed present with one adult male, K. Byers. Upon inquiry I was informed this Mr. Byers was a volunteer who did not have a current Criminal Background Check on file. .1801(a)(1-5) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2a two containers of Clorox Disinfecting wipes labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were observed being stored on a shelf in the classroom. It was also observed in Space #2b that three (3) bottles of hand sanitizers labeled with the warning “Keep Out of Reach of Children” and accompanied by other warnings were being stored on a shelf in the classroom. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had two (2) emergency medications present that were not currently being stored in their original container and they did not have a current medication authorization form on file. .0803(2)(a) 873 Center staff did not follow the EMC plan. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file that listed three (3) required emergency medications, but there were only two (2) accessible onsite. 10A NCAC 09.0802(a) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Five (5) children’s files were monitored today. It was observed that three (3) children did not have a signed/date statement from parents acknowledging the facility’s discipline policy complete with each child’s date of enrollment on file. .1804(b) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The facility’s EPR and Ready to Go File were monitored. Each was observed to not contain all the most up to date information, as required. .0607(d)(10) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored. It was observed that one child with a documented chronic medical condition had an emergency action plan on file and two (2) emergency medications present but they did not have a current medication authorization form on file for either of these of medications. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday August 13, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -During today’s visit the Administrator was reminded that it is required that all classrooms always maintain ratio and capacity. -The Administrator was reminded that when receiving any required paperwork from a parent or other caregiver it should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. We spoke specifically about medication related forms. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to ensure all hazard materials are stored as required. -Staff was reminded of the importance of having all required program documentation, files and paperwork readily accessible at all times and complete. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. -The center’s LLC is listed as current-active with the NC Secretary of State’s office. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: AMY ITALIANO Operation Type: Center Case Number: Visit Date: 8/20/2024 Number Present: 34 Completed Date: 8/20/2024 Age: From 2 To 6 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care center requirements. The facility’s temporary license was issued on July 5, 2024, as the result of a change of location. The March 2024 version of the Child Care Center Item Number Listing and the Change of Ownership Licensing Checklist was used to monitor compliance. Resha Washington, Licensing Consultant, accompanied me on today’s visit. This was the first visit during the facility’s temporary license period. Administrator, Patrice Biggens and Shadeja Bracey were present upon our arrival. Ms. Biggens accompanied us as we monitored three spaces classrooms. Preschool children were observed in free center play, and lunch time. The activity centers had age-appropriate materials accessible to the children. The staff were observed actively engaged in the children’s activities and their interactions were nurturing. All groups were within staff/child ratio, group size and space capacity requirements. In space #1 there were plastic bags, and small beads and two-year-old were present in the room. In space #1 no lesson plan was available. In space #1 there was an aersole can of air freshener in the child’s classroom. In Space 2a there was a toxic plant, Pothos, assessable to the children sitting on the shelf. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. In Space 2b there is a broken and sharp faceplate. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. There was no July fire drill was No playground inspections have been conducted as required. Administrators has until November 5, 2024, to complete the EPR plan for the new facility ID# and reviewed it with all staff. During that Change of Location, the owner brought over the playground equipment and toys and placed them on the playground. However, it was stated that they have not been going outside everyday as required. Staff and children’s files were reviewed. Four (4) violations were observed. The fire inspection was conducted on June 11, 2024. The sanitation inspection was conducted on July 18, 2024, with 8 demerits and a superior rating. Thirteen (13) violations were observed and cited during today’s visit. Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. It was stated that children have not been going outside everyday since the location change. GS 110-91(2);.0508(c) 428 A current activity plan was not posted for each group of children for reference. There was no activity plan in space #1 GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. 10A NCAC 09 .0901(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was completed in July. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. In Space 2a there was a toxic plant accessible to children. There is a broken face plate in Space #2b. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. 10A NCAC 09 .0601(a) 832 There was no written emergency medical care (EMC) plan. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. There was a aerosol can of a air freshener in the children's bathroom in space #1. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1 there were two year old children present and there were plastic bags, and beads accessible to the children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections have been completed since the Change of Location. .0605(q) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member who started employment on July 15, 2024 did not have the required orientation on file. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Two employees did not have a signed job description and operational policies on file. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One child did not have current emergency medical care information on file. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees did not have a signed Shaken Baby Syndrome Policy on file. .0608(d)(1-4) Corrective Action The child care providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today must be corrected immediately. The administrators must submit a compliance letter explaining how and when today’s violations were corrected to Amy Italiano, Lead Child Care Consultant on or before September 3, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Quality Enhancement and/or Technical Assistance Discussions: - We reminded the administrators that the children are required to go outside at least one hour every day. - We discussed the choking hazards for children under age 3 and the importance when there is a mixed classroom to make sure the materials are not choking hazards. - Playground and fire drills are required to be completed monthly. - If you are serving something for the children to eat that is different than what is on the menu, you must update the menu prior to serving the children. - We discussed the importance of files being organized and the having your Staff and Training sheet current. The facility has children enrolled who receive subsidized children care. She understands the facility must hold a 3-5 Star Rated License at the end of the temporary time period to continue providing child care for sponsored children. It is the responsibility of the owner and administrator to use the information discussed during today’s visit and contained in this visit summary report to assure the classrooms, staff/children’s records and all other operating requirements are compliant with the NC Child Care Requirements at all times. Thank you for your time today. If you have any questions or I can help you with anything please free to contact me at 704-936-6065, or email me at amy.italiano@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: AMY ITALIANO Operation Type: Center Case Number: Visit Date: 8/20/2024 Number Present: 34 Completed Date: 8/20/2024 Age: From 2 To 6 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care center requirements. The facility’s temporary license was issued on July 5, 2024, as the result of a change of location. The March 2024 version of the Child Care Center Item Number Listing and the Change of Ownership Licensing Checklist was used to monitor compliance. Resha Washington, Licensing Consultant, accompanied me on today’s visit. This was the first visit during the facility’s temporary license period. Administrator, Patrice Biggens and Shadeja Bracey were present upon our arrival. Ms. Biggens accompanied us as we monitored three spaces classrooms. Preschool children were observed in free center play, and lunch time. The activity centers had age-appropriate materials accessible to the children. The staff were observed actively engaged in the children’s activities and their interactions were nurturing. All groups were within staff/child ratio, group size and space capacity requirements. In space #1 there were plastic bags, and small beads and two-year-old were present in the room. In space #1 no lesson plan was available. In space #1 there was an aersole can of air freshener in the child’s classroom. In Space 2a there was a toxic plant, Pothos, assessable to the children sitting on the shelf. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. In Space 2b there is a broken and sharp faceplate. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. There was no July fire drill was No playground inspections have been conducted as required. Administrators has until November 5, 2024, to complete the EPR plan for the new facility ID# and reviewed it with all staff. During that Change of Location, the owner brought over the playground equipment and toys and placed them on the playground. However, it was stated that they have not been going outside everyday as required. Staff and children’s files were reviewed. Four (4) violations were observed. The fire inspection was conducted on June 11, 2024. The sanitation inspection was conducted on July 18, 2024, with 8 demerits and a superior rating. Thirteen (13) violations were observed and cited during today’s visit. Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. It was stated that children have not been going outside everyday since the location change. GS 110-91(2);.0508(c) 428 A current activity plan was not posted for each group of children for reference. There was no activity plan in space #1 GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. 10A NCAC 09 .0901(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was completed in July. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. In Space 2a there was a toxic plant accessible to children. There is a broken face plate in Space #2b. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. 10A NCAC 09 .0601(a) 832 There was no written emergency medical care (EMC) plan. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. There was a aerosol can of a air freshener in the children's bathroom in space #1. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1 there were two year old children present and there were plastic bags, and beads accessible to the children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections have been completed since the Change of Location. .0605(q) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member who started employment on July 15, 2024 did not have the required orientation on file. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Two employees did not have a signed job description and operational policies on file. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One child did not have current emergency medical care information on file. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees did not have a signed Shaken Baby Syndrome Policy on file. .0608(d)(1-4) Corrective Action The child care providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today must be corrected immediately. The administrators must submit a compliance letter explaining how and when today’s violations were corrected to Amy Italiano, Lead Child Care Consultant on or before September 3, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Quality Enhancement and/or Technical Assistance Discussions: - We reminded the administrators that the children are required to go outside at least one hour every day. - We discussed the choking hazards for children under age 3 and the importance when there is a mixed classroom to make sure the materials are not choking hazards. - Playground and fire drills are required to be completed monthly. - If you are serving something for the children to eat that is different than what is on the menu, you must update the menu prior to serving the children. - We discussed the importance of files being organized and the having your Staff and Training sheet current. The facility has children enrolled who receive subsidized children care. She understands the facility must hold a 3-5 Star Rated License at the end of the temporary time period to continue providing child care for sponsored children. It is the responsibility of the owner and administrator to use the information discussed during today’s visit and contained in this visit summary report to assure the classrooms, staff/children’s records and all other operating requirements are compliant with the NC Child Care Requirements at all times. Thank you for your time today. If you have any questions or I can help you with anything please free to contact me at 704-936-6065, or email me at amy.italiano@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: AMY ITALIANO Operation Type: Center Case Number: Visit Date: 8/20/2024 Number Present: 34 Completed Date: 8/20/2024 Age: From 2 To 6 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care center requirements. The facility’s temporary license was issued on July 5, 2024, as the result of a change of location. The March 2024 version of the Child Care Center Item Number Listing and the Change of Ownership Licensing Checklist was used to monitor compliance. Resha Washington, Licensing Consultant, accompanied me on today’s visit. This was the first visit during the facility’s temporary license period. Administrator, Patrice Biggens and Shadeja Bracey were present upon our arrival. Ms. Biggens accompanied us as we monitored three spaces classrooms. Preschool children were observed in free center play, and lunch time. The activity centers had age-appropriate materials accessible to the children. The staff were observed actively engaged in the children’s activities and their interactions were nurturing. All groups were within staff/child ratio, group size and space capacity requirements. In space #1 there were plastic bags, and small beads and two-year-old were present in the room. In space #1 no lesson plan was available. In space #1 there was an aersole can of air freshener in the child’s classroom. In Space 2a there was a toxic plant, Pothos, assessable to the children sitting on the shelf. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. In Space 2b there is a broken and sharp faceplate. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. There was no July fire drill was No playground inspections have been conducted as required. Administrators has until November 5, 2024, to complete the EPR plan for the new facility ID# and reviewed it with all staff. During that Change of Location, the owner brought over the playground equipment and toys and placed them on the playground. However, it was stated that they have not been going outside everyday as required. Staff and children’s files were reviewed. Four (4) violations were observed. The fire inspection was conducted on June 11, 2024. The sanitation inspection was conducted on July 18, 2024, with 8 demerits and a superior rating. Thirteen (13) violations were observed and cited during today’s visit. Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. It was stated that children have not been going outside everyday since the location change. GS 110-91(2);.0508(c) 428 A current activity plan was not posted for each group of children for reference. There was no activity plan in space #1 GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. 10A NCAC 09 .0901(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was completed in July. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. In Space 2a there was a toxic plant accessible to children. There is a broken face plate in Space #2b. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. 10A NCAC 09 .0601(a) 832 There was no written emergency medical care (EMC) plan. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. There was a aerosol can of a air freshener in the children's bathroom in space #1. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1 there were two year old children present and there were plastic bags, and beads accessible to the children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections have been completed since the Change of Location. .0605(q) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member who started employment on July 15, 2024 did not have the required orientation on file. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Two employees did not have a signed job description and operational policies on file. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One child did not have current emergency medical care information on file. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees did not have a signed Shaken Baby Syndrome Policy on file. .0608(d)(1-4) Corrective Action The child care providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today must be corrected immediately. The administrators must submit a compliance letter explaining how and when today’s violations were corrected to Amy Italiano, Lead Child Care Consultant on or before September 3, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Quality Enhancement and/or Technical Assistance Discussions: - We reminded the administrators that the children are required to go outside at least one hour every day. - We discussed the choking hazards for children under age 3 and the importance when there is a mixed classroom to make sure the materials are not choking hazards. - Playground and fire drills are required to be completed monthly. - If you are serving something for the children to eat that is different than what is on the menu, you must update the menu prior to serving the children. - We discussed the importance of files being organized and the having your Staff and Training sheet current. The facility has children enrolled who receive subsidized children care. She understands the facility must hold a 3-5 Star Rated License at the end of the temporary time period to continue providing child care for sponsored children. It is the responsibility of the owner and administrator to use the information discussed during today’s visit and contained in this visit summary report to assure the classrooms, staff/children’s records and all other operating requirements are compliant with the NC Child Care Requirements at all times. Thank you for your time today. If you have any questions or I can help you with anything please free to contact me at 704-936-6065, or email me at amy.italiano@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: AMY ITALIANO Operation Type: Center Case Number: Visit Date: 8/20/2024 Number Present: 34 Completed Date: 8/20/2024 Age: From 2 To 6 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care center requirements. The facility’s temporary license was issued on July 5, 2024, as the result of a change of location. The March 2024 version of the Child Care Center Item Number Listing and the Change of Ownership Licensing Checklist was used to monitor compliance. Resha Washington, Licensing Consultant, accompanied me on today’s visit. This was the first visit during the facility’s temporary license period. Administrator, Patrice Biggens and Shadeja Bracey were present upon our arrival. Ms. Biggens accompanied us as we monitored three spaces classrooms. Preschool children were observed in free center play, and lunch time. The activity centers had age-appropriate materials accessible to the children. The staff were observed actively engaged in the children’s activities and their interactions were nurturing. All groups were within staff/child ratio, group size and space capacity requirements. In space #1 there were plastic bags, and small beads and two-year-old were present in the room. In space #1 no lesson plan was available. In space #1 there was an aersole can of air freshener in the child’s classroom. In Space 2a there was a toxic plant, Pothos, assessable to the children sitting on the shelf. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. In Space 2b there is a broken and sharp faceplate. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. There was no July fire drill was No playground inspections have been conducted as required. Administrators has until November 5, 2024, to complete the EPR plan for the new facility ID# and reviewed it with all staff. During that Change of Location, the owner brought over the playground equipment and toys and placed them on the playground. However, it was stated that they have not been going outside everyday as required. Staff and children’s files were reviewed. Four (4) violations were observed. The fire inspection was conducted on June 11, 2024. The sanitation inspection was conducted on July 18, 2024, with 8 demerits and a superior rating. Thirteen (13) violations were observed and cited during today’s visit. Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. It was stated that children have not been going outside everyday since the location change. GS 110-91(2);.0508(c) 428 A current activity plan was not posted for each group of children for reference. There was no activity plan in space #1 GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. 10A NCAC 09 .0901(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was completed in July. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. In Space 2a there was a toxic plant accessible to children. There is a broken face plate in Space #2b. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. 10A NCAC 09 .0601(a) 832 There was no written emergency medical care (EMC) plan. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. There was a aerosol can of a air freshener in the children's bathroom in space #1. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1 there were two year old children present and there were plastic bags, and beads accessible to the children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections have been completed since the Change of Location. .0605(q) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member who started employment on July 15, 2024 did not have the required orientation on file. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Two employees did not have a signed job description and operational policies on file. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One child did not have current emergency medical care information on file. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees did not have a signed Shaken Baby Syndrome Policy on file. .0608(d)(1-4) Corrective Action The child care providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today must be corrected immediately. The administrators must submit a compliance letter explaining how and when today’s violations were corrected to Amy Italiano, Lead Child Care Consultant on or before September 3, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Quality Enhancement and/or Technical Assistance Discussions: - We reminded the administrators that the children are required to go outside at least one hour every day. - We discussed the choking hazards for children under age 3 and the importance when there is a mixed classroom to make sure the materials are not choking hazards. - Playground and fire drills are required to be completed monthly. - If you are serving something for the children to eat that is different than what is on the menu, you must update the menu prior to serving the children. - We discussed the importance of files being organized and the having your Staff and Training sheet current. The facility has children enrolled who receive subsidized children care. She understands the facility must hold a 3-5 Star Rated License at the end of the temporary time period to continue providing child care for sponsored children. It is the responsibility of the owner and administrator to use the information discussed during today’s visit and contained in this visit summary report to assure the classrooms, staff/children’s records and all other operating requirements are compliant with the NC Child Care Requirements at all times. Thank you for your time today. If you have any questions or I can help you with anything please free to contact me at 704-936-6065, or email me at amy.italiano@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Castles Daycare Academy Facility ID: 60004358 Consultant: AMY ITALIANO Operation Type: Center Case Number: Visit Date: 8/20/2024 Number Present: 34 Completed Date: 8/20/2024 Age: From 2 To 6 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with all applicable child care center requirements. The facility’s temporary license was issued on July 5, 2024, as the result of a change of location. The March 2024 version of the Child Care Center Item Number Listing and the Change of Ownership Licensing Checklist was used to monitor compliance. Resha Washington, Licensing Consultant, accompanied me on today’s visit. This was the first visit during the facility’s temporary license period. Administrator, Patrice Biggens and Shadeja Bracey were present upon our arrival. Ms. Biggens accompanied us as we monitored three spaces classrooms. Preschool children were observed in free center play, and lunch time. The activity centers had age-appropriate materials accessible to the children. The staff were observed actively engaged in the children’s activities and their interactions were nurturing. All groups were within staff/child ratio, group size and space capacity requirements. In space #1 there were plastic bags, and small beads and two-year-old were present in the room. In space #1 no lesson plan was available. In space #1 there was an aersole can of air freshener in the child’s classroom. In Space 2a there was a toxic plant, Pothos, assessable to the children sitting on the shelf. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. In Space 2b there is a broken and sharp faceplate. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. There was no July fire drill was No playground inspections have been conducted as required. Administrators has until November 5, 2024, to complete the EPR plan for the new facility ID# and reviewed it with all staff. During that Change of Location, the owner brought over the playground equipment and toys and placed them on the playground. However, it was stated that they have not been going outside everyday as required. Staff and children’s files were reviewed. Four (4) violations were observed. The fire inspection was conducted on June 11, 2024. The sanitation inspection was conducted on July 18, 2024, with 8 demerits and a superior rating. Thirteen (13) violations were observed and cited during today’s visit. Violation Number Comment Rule 410 Each child did not have an opportunity to be outdoors daily, if weather conditions permitted. It was stated that children have not been going outside everyday since the location change. GS 110-91(2);.0508(c) 428 A current activity plan was not posted for each group of children for reference. There was no activity plan in space #1 GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. On today’s menu it stated Chicken, Rice, Broccoli, and grapes. The children were served Turkey, Cheese, green beans and grapes. 10A NCAC 09 .0901(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. No fire drill was completed in July. .0604(t); .0302(d)(5) 807 A safe indoor and outdoor environment was not provided for the children. In Space 2a there was a toxic plant accessible to children. There is a broken face plate in Space #2b. In the restroom that the children use a metal bracket on the wall and under the sink that is broke and sharp. 10A NCAC 09 .0601(a) 832 There was no written emergency medical care (EMC) plan. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. There was a aerosol can of a air freshener in the children's bathroom in space #1. .2820(b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #1 there were two year old children present and there were plastic bags, and beads accessible to the children. .0604(q) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. No playground inspections have been completed since the Change of Location. .0605(q) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member who started employment on July 15, 2024 did not have the required orientation on file. .1101(a)(b) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Two employees did not have a signed job description and operational policies on file. 10A NCAC 09 .0514(g) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One child did not have current emergency medical care information on file. .0802(c) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees did not have a signed Shaken Baby Syndrome Policy on file. .0608(d)(1-4) Corrective Action The child care providers are expected to maintain compliance with all applicable child care requirements at all times. All violations cited today must be corrected immediately. The administrators must submit a compliance letter explaining how and when today’s violations were corrected to Amy Italiano, Lead Child Care Consultant on or before September 3, 2024. Failure to correct the violations and/or submit the compliance letter to me by the date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Quality Enhancement and/or Technical Assistance Discussions: - We reminded the administrators that the children are required to go outside at least one hour every day. - We discussed the choking hazards for children under age 3 and the importance when there is a mixed classroom to make sure the materials are not choking hazards. - Playground and fire drills are required to be completed monthly. - If you are serving something for the children to eat that is different than what is on the menu, you must update the menu prior to serving the children. - We discussed the importance of files being organized and the having your Staff and Training sheet current. The facility has children enrolled who receive subsidized children care. She understands the facility must hold a 3-5 Star Rated License at the end of the temporary time period to continue providing child care for sponsored children. It is the responsibility of the owner and administrator to use the information discussed during today’s visit and contained in this visit summary report to assure the classrooms, staff/children’s records and all other operating requirements are compliant with the NC Child Care Requirements at all times. Thank you for your time today. If you have any questions or I can help you with anything please free to contact me at 704-936-6065, or email me at amy.italiano@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times