Bright Kids Learning Academy

NC GS 110-90 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: 0326-446L Visit Date: 4/1/2026 Number Present: 80 Completed Date: 4/1/2026 Age: From 0 To 5 Total Minutes: 100 Time In: 10:50 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of violations of child care requirements. The allegations were shared with administrator M. E. Mason, and Executive administrator assistant Ms. T. Bowers. Ms. Mason stated that the representatives from the office governing the classroom mentioned in the allegations had shared that the allegations had come from a parent and that they would be conducting their own investigation and also sharing the allegations with DCDEE. The allegations stated that a teacher had hit a child in the head with a book and grabbed the child by the shoulders and took them to another room and placed them on the floor. The governing office as well as the HR office of this facility conducted their own investigation. Five (5) staff members were interviewed today. Another that was not present today was called on the phone to be interviewed. They did not answer. I left a message for them to return my phone call. Administrative staff of this facility stated that they've never witnessed children being handled roughly or being spoken to in a harsh tone or with inappropriate language. They stated that children are expected to follow the classroom rules and when they do not, conversations are had with them, and they have a think about it chair that is used. It was stated that a staff member in the classroom has loud voice but not harsh. An incident was recalled when a child was brought to the office and the child sat in a chair in the office while the teacher located the child's information to make a call. The child was not forced in the chair and was only in the office while the teacher located the information needed. One (1) staff member was interviewed and stated that they have no knowledge of the allegations shared with them. They stated that they have never hit a child, handled a child roughly, or used inappropriate language with children. When asked how discipline or children with challenging behavior is handled, they stated that children are reprimanded by asking them to sit in the think about it chair with fine motor toys to promote relaxation and they talk with the children about what occurred and their behavior. Another staff member was interviewed and stated that they did not witness the allegations shared with them but other occurrences of inappropriate interactions and language have been witnessed. When asked how they handled discipline or children with challenging behaviors, they stated that they get down on eye level with the children and have a conversation with them about their feelings and actions. They stated that it's never physical and children are sent to the think about it chair where there are toys that they can use to calm down. Based on staff interviews, the allegations of violations of child care requirements regarding discipline and nurture and care of children was confirmed. The specific incident listed in this complaint was not witnessed but other occurrences were shared. The following violations were cited during today's visit. Violation Number Comment Rule 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. It was reported that children have been slapped on the legs, grabbed by the collar of their shirt, and are forced into chairs or on the floor. There were also verbal instances shared such as telling children, "that's why you're not doing well", or "if your brain was as smart as your mouth is, you'd be doing better in class." It was also stated that children are yelled at daily. .1803(a)(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 15, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Denise Watson 345 Nance Rd. Charlotte, NC 28214 dnwatson@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Because an allegation was confirmed, an administrative action could be taken against this facility. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 3/24/2026 Number Present: 74 Completed Date: 3/24/2026 Age: From 0 To 5 Total Minutes: 110 Time In: 10:20 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Announced The purpose of today's visit was to provide technical assistance and discuss the QRIS Modernization, Pathways to the stars. I met with administrator Erma Mason, executive administrative assistant Tiffany Bowers, Quyona Rawley, Glendale Meeks, and LaTonya King, chief HR officer. No walk through was completed. Upon my arrival, I observed a child in the hallway alone. The child was called into the office by Ms. Glascoe. She stated to Ms. Erma that the child was in the hallway alone. The child's teacher arrived in the hallway to get them a few moments later. This was was discussed with Ms. Mason and Ms. Bowers. Pathways One and Two was discussed with Ms. Drew. Education Standards, Continuous Quality Improvement Plan for Individual and Facility, Family Community Engagement Standards, and Quality Initiative options were shared. All documents were shared via email. Rules requirements, and self studies were reviewed and shared via email as well. The following violation was cited during today's visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. A child was observed in the hallway of the facility alone. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 7, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Denise Watson 345 Nance Rd. Charlotte, NC 28214 dnwatson@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Because supervision was cited, a follow up visit will be made in the near future to monitor compliance. Ms. Mason provided me with the first and last name of all staff and the last four (4) digits of their social security numbers for me to confirm their education. A QRIS Conversation was completed during today's visit. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 11/5/2025 Number Present: 62 Completed Date: 11/5/2025 Age: From 0 To 5 Total Minutes: 185 Time In: 10:00 AM Time Out: 01:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 11/19/2024. The current 3 star license was issued on 9/5/2018. The April 2025 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 80% as of today. Administrator, Ms. Mason accompanied me on the walk through. Program records were made available to me. Six(6) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Storage of medication and permission to administer was monitored. Supervision, and storage of hazardous products was monitored. Children were observed having indoor free play, teacher directed activities, and having routine needs met. There were toys available. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 9/2/2025. A Fire inspection was conducted on 10/10/2025. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including five (5) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. The following violations were cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for four (4) groups of children for reference. GS 110-91(12); .0508(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets not in use, which were located in space 104, and 109 used by children were not covered with safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid Whiteout correction tape was observed accessible to children in space 100. .2820(b) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One )1 child's emergency medical care information was not updated annually. .0802(c) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Dr. Pepper soda was observed in space 100. .0901(i) 1804 A child care operator did not notify the Division of any new child care providers who were hired or moved into the home within five business days by submitting the Change of Information form provided by the Division. The child care operator did not complete and verify the facility's roster in the ABCMS. G.S. 110-90.2 & .2703(o) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was not updated annually. .0607(e) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by November 19, 2025. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance -More information regarding the QRIS will be shared with you via email. A visit will be made in the future to discuss more in depth. -Please continue to utilize the staff and children's file checklist from the DCDEE website to ensure compliance is maintained. -If you do not leave the premise for walks or field trips, an off premise form do not have to be completed annually. Please continue to check the DCDEE website weekly as new information is added as well as emails from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson 345 Nance Rd. Charlotte NC 28214 denise.watson@dhhs.nc.gov (704) 564-2910 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 11/5/2025 Number Present: 62 Completed Date: 11/5/2025 Age: From 0 To 5 Total Minutes: 185 Time In: 10:00 AM Time Out: 01:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 11/19/2024. The current 3 star license was issued on 9/5/2018. The April 2025 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 80% as of today. Administrator, Ms. Mason accompanied me on the walk through. Program records were made available to me. Six(6) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Storage of medication and permission to administer was monitored. Supervision, and storage of hazardous products was monitored. Children were observed having indoor free play, teacher directed activities, and having routine needs met. There were toys available. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 9/2/2025. A Fire inspection was conducted on 10/10/2025. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including five (5) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. The following violations were cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for four (4) groups of children for reference. GS 110-91(12); .0508(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets not in use, which were located in space 104, and 109 used by children were not covered with safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid Whiteout correction tape was observed accessible to children in space 100. .2820(b) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One )1 child's emergency medical care information was not updated annually. .0802(c) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Dr. Pepper soda was observed in space 100. .0901(i) 1804 A child care operator did not notify the Division of any new child care providers who were hired or moved into the home within five business days by submitting the Change of Information form provided by the Division. The child care operator did not complete and verify the facility's roster in the ABCMS. G.S. 110-90.2 & .2703(o) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was not updated annually. .0607(e) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by November 19, 2025. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance -More information regarding the QRIS will be shared with you via email. A visit will be made in the future to discuss more in depth. -Please continue to utilize the staff and children's file checklist from the DCDEE website to ensure compliance is maintained. -If you do not leave the premise for walks or field trips, an off premise form do not have to be completed annually. Please continue to check the DCDEE website weekly as new information is added as well as emails from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson 345 Nance Rd. Charlotte NC 28214 denise.watson@dhhs.nc.gov (704) 564-2910 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 11/5/2025 Number Present: 62 Completed Date: 11/5/2025 Age: From 0 To 5 Total Minutes: 185 Time In: 10:00 AM Time Out: 01:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 11/19/2024. The current 3 star license was issued on 9/5/2018. The April 2025 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 80% as of today. Administrator, Ms. Mason accompanied me on the walk through. Program records were made available to me. Six(6) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Storage of medication and permission to administer was monitored. Supervision, and storage of hazardous products was monitored. Children were observed having indoor free play, teacher directed activities, and having routine needs met. There were toys available. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 9/2/2025. A Fire inspection was conducted on 10/10/2025. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including five (5) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. The following violations were cited during today's visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for four (4) groups of children for reference. GS 110-91(12); .0508(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets not in use, which were located in space 104, and 109 used by children were not covered with safety plugs. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Liquid Whiteout correction tape was observed accessible to children in space 100. .2820(b) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One )1 child's emergency medical care information was not updated annually. .0802(c) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Dr. Pepper soda was observed in space 100. .0901(i) 1804 A child care operator did not notify the Division of any new child care providers who were hired or moved into the home within five business days by submitting the Change of Information form provided by the Division. The child care operator did not complete and verify the facility's roster in the ABCMS. G.S. 110-90.2 & .2703(o) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR Plan was not updated annually. .0607(e) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by November 19, 2025. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance -More information regarding the QRIS will be shared with you via email. A visit will be made in the future to discuss more in depth. -Please continue to utilize the staff and children's file checklist from the DCDEE website to ensure compliance is maintained. -If you do not leave the premise for walks or field trips, an off premise form do not have to be completed annually. Please continue to check the DCDEE website weekly as new information is added as well as emails from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson 345 Nance Rd. Charlotte NC 28214 denise.watson@dhhs.nc.gov (704) 564-2910 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: 0825-224L Visit Date: 8/28/2025 Number Present: 40 Completed Date: 8/28/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 11:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of violations of child care requirements. I was greeted by executive administrator assistant Tiffany Bowers. We walked to the administrator Erma Mason's office. The allegations was shared with them. Ms. Mason stated that the food program had completed a routine unannounced visit on Monday of this week and then a complaint visit yesterday with some of the same allegations. When asked if there was any documentation from the visits, she stated that there was not. I initiated communication with the food program servicing this facility to learn of their findings from their visits. Additional information may be included in this visit summary in the future. I was contacted on August 19, 2025 via email by Ms. Mason. She made me aware that there had been a termination at the facility and that there was a possibility that a complaint call would be made because she had already had a call from the labor board regarding the former employees. The allegations include ratios not being maintained for two (2) year olds and three (3) year olds. There are allegations that the facility does not follow the meal plan and is not providing nutritious meals and snacks and that children with food allergies aren't being provided adequate substitutions. Posted menu's are not followed and all components required aren't being served. There is also an allegation that the center's buses used for transportation have safety issues such as one has bad brakes, one of the buses seat belts do not work, and the air conditioner does not work. Ms. Mason stated that within recent weeks is when she has been made aware of concerns from staff about food being served mainly snacks. She stated that after the food program made an unannounced visit on yesterday with the same allegations, she had a talk with staff members. Most of them stated things that they heard or had been told by other employees including some that no longer work here. She stated to them that there is always food and if it isn't enough or if they had questions, they should contact her immediately so that she may rectify it. She stated to them that sometimes changes or substitutions have to be made and that it should be updated on the posted menu. One (1) staff stated that they ordered in food for snack because they were under the impression that snack food was not individual. When Ms. Mason asked staff about ratios issues, some stated that when co-workers are leaving for the day, they may try to move their children to another classroom before that class is low enough to accept other children. Ms. Mason reminded them to never accept children that would put them out of ratio and that if they are going to be over to call immediately on the walkie talkie for assistance. She also stated that she checks numerous times during the day to ensure ratio is being maintained especially around transition times when staff are leaving for the day. Ms. Erma stated that there were two (2) buses in use and used over the summer. One (1) is currently in the shop for maintenance. Ms. Bowers accompanied me on the walk through of the facility. Seven classrooms were monitored for sign in/out and staff: child ratios. Group three (3) had a total of nine (9) children present with three (3) staff. The youngest present was eleven (11) months, the oldest present was two (2) years old. Staff: child ratio requirements were not maintained for this group. One (1) staff took the infant to their classroom and maintained ratio. The kitchen was monitored for the use of working thermometers in the refrigerator, posted menu, and storage of food. The cook stated that they make the menu out and serve the food. If there are substitutions made, they make sure that it is updated on the menu posted. A substitution was made today for snack. It was observed updated on the menu that is posted. Staff members were interviewed during today's visit. When asked if they are ever out of ratio, all stated that they are not. When asked what would they do if they were out of ratio, all stated that the administrative staff walks around to check to ensure that they are maintaining ratios. They also all stated that they know not to and would not accept children that would put them out of ratio. They would call for assistance on the walkie talkie. When asked if there are times when food served does not follow the menu or meet all the required components, it was stated by some staff members that yes substitutions to the menu are made at times but not updated on the posted menu or that sometimes the substitutions does meet all of the required components. For example two (2) fruits may be served instead of a fruit and a vegetable or whole components are missing from lunch being served. It was also stated that children have been served chips at snack time. The one (1) bus that was on site today was monitored. It was clean, and in good condition with working seatbelts. Transportation requirements were also monitored. Based on observations and staff interviews, the allegations of violations of child care requirements regarding staff: child ratio could not be confirmed. Based on interviews with staff, the allegations of violations of child care requirements regarding nutrition was confirmed. Based on observation and interviews with staff, the allegations of violations of child care requirements regarding transportation could not be confirmed. There following violations were cited during today's visit: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. An infant was in care with children two (2) years old. 10A NCAC 09 .0713(a)(5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Meals serve did not meet all required components. 10A NCAC 09 .0901(a) 511 Foods and beverages with little or no nutritional value were available often and not just for special occasions. Chips were served as a snack. .0901(i) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. When food substitutions are made, they're not recorded on the menu prior to and doesn't include all required components. 10A NCAC 09 .0901(b) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by September 11, 2025. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a staff: child ratio violation was cited, a follow-up visit will be made in the near future to ensure compliance. Because allegations were confirmed during todays visit, an administrative action may be taken against this facility. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson 345 Nance Rd. Charlotte N.C. 28214 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: 0825-224L Visit Date: 8/28/2025 Number Present: 40 Completed Date: 8/28/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 11:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of violations of child care requirements. I was greeted by executive administrator assistant Tiffany Bowers. We walked to the administrator Erma Mason's office. The allegations was shared with them. Ms. Mason stated that the food program had completed a routine unannounced visit on Monday of this week and then a complaint visit yesterday with some of the same allegations. When asked if there was any documentation from the visits, she stated that there was not. I initiated communication with the food program servicing this facility to learn of their findings from their visits. Additional information may be included in this visit summary in the future. I was contacted on August 19, 2025 via email by Ms. Mason. She made me aware that there had been a termination at the facility and that there was a possibility that a complaint call would be made because she had already had a call from the labor board regarding the former employees. The allegations include ratios not being maintained for two (2) year olds and three (3) year olds. There are allegations that the facility does not follow the meal plan and is not providing nutritious meals and snacks and that children with food allergies aren't being provided adequate substitutions. Posted menu's are not followed and all components required aren't being served. There is also an allegation that the center's buses used for transportation have safety issues such as one has bad brakes, one of the buses seat belts do not work, and the air conditioner does not work. Ms. Mason stated that within recent weeks is when she has been made aware of concerns from staff about food being served mainly snacks. She stated that after the food program made an unannounced visit on yesterday with the same allegations, she had a talk with staff members. Most of them stated things that they heard or had been told by other employees including some that no longer work here. She stated to them that there is always food and if it isn't enough or if they had questions, they should contact her immediately so that she may rectify it. She stated to them that sometimes changes or substitutions have to be made and that it should be updated on the posted menu. One (1) staff stated that they ordered in food for snack because they were under the impression that snack food was not individual. When Ms. Mason asked staff about ratios issues, some stated that when co-workers are leaving for the day, they may try to move their children to another classroom before that class is low enough to accept other children. Ms. Mason reminded them to never accept children that would put them out of ratio and that if they are going to be over to call immediately on the walkie talkie for assistance. She also stated that she checks numerous times during the day to ensure ratio is being maintained especially around transition times when staff are leaving for the day. Ms. Erma stated that there were two (2) buses in use and used over the summer. One (1) is currently in the shop for maintenance. Ms. Bowers accompanied me on the walk through of the facility. Seven classrooms were monitored for sign in/out and staff: child ratios. Group three (3) had a total of nine (9) children present with three (3) staff. The youngest present was eleven (11) months, the oldest present was two (2) years old. Staff: child ratio requirements were not maintained for this group. One (1) staff took the infant to their classroom and maintained ratio. The kitchen was monitored for the use of working thermometers in the refrigerator, posted menu, and storage of food. The cook stated that they make the menu out and serve the food. If there are substitutions made, they make sure that it is updated on the menu posted. A substitution was made today for snack. It was observed updated on the menu that is posted. Staff members were interviewed during today's visit. When asked if they are ever out of ratio, all stated that they are not. When asked what would they do if they were out of ratio, all stated that the administrative staff walks around to check to ensure that they are maintaining ratios. They also all stated that they know not to and would not accept children that would put them out of ratio. They would call for assistance on the walkie talkie. When asked if there are times when food served does not follow the menu or meet all the required components, it was stated by some staff members that yes substitutions to the menu are made at times but not updated on the posted menu or that sometimes the substitutions does meet all of the required components. For example two (2) fruits may be served instead of a fruit and a vegetable or whole components are missing from lunch being served. It was also stated that children have been served chips at snack time. The one (1) bus that was on site today was monitored. It was clean, and in good condition with working seatbelts. Transportation requirements were also monitored. Based on observations and staff interviews, the allegations of violations of child care requirements regarding staff: child ratio could not be confirmed. Based on interviews with staff, the allegations of violations of child care requirements regarding nutrition was confirmed. Based on observation and interviews with staff, the allegations of violations of child care requirements regarding transportation could not be confirmed. There following violations were cited during today's visit: Violation Number Comment Rule 316 Children under one year of age were not kept separate from children two years and older. An infant was in care with children two (2) years old. 10A NCAC 09 .0713(a)(5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Meals serve did not meet all required components. 10A NCAC 09 .0901(a) 511 Foods and beverages with little or no nutritional value were available often and not just for special occasions. Chips were served as a snack. .0901(i) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. When food substitutions are made, they're not recorded on the menu prior to and doesn't include all required components. 10A NCAC 09 .0901(b) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by September 11, 2025. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a staff: child ratio violation was cited, a follow-up visit will be made in the near future to ensure compliance. Because allegations were confirmed during todays visit, an administrative action may be taken against this facility. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson 345 Nance Rd. Charlotte N.C. 28214 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 4/17/2025 Number Present: 38 Completed Date: 4/17/2025 Age: From 0 To 9 Total Minutes: 165 Time In: 09:45 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit is to monitor all applicable requirements during a Routine Unannounced visit. The November 2024 version of Child Care Center Master Item Number Listing, DCD-0357 was used to complete monitoring today. I was let into the facility by the administrator Tiffany Bowers. She accompanied me on the walk through. Program records were made available to me. Supervision, Staff Child Ratio, First Aid, Special Training, Storage of Hazardous Substances and Medication, Approved Space, Program Records, License Posted, and Permit Restrictions were monitored today. The bathrooms used by children, and thermometers in the refrigerator's were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Children did not wash their after outside play and before sand table play in space nine (9). 15A NCAC 18A .2803(c) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff did not have a medical report on file prior to employment, and one (1) staff's medical report was older than 12 months. 10A NCAC 09 .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Orientation for two (2) new staff was not documented. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Six (6) staff did not successfully complete recertification in First Aid appropriate to the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Six (6) staff did not successfully complete recertification in CPR training appropriate to the age of the children in care. .1102(d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff was observed drinking from a McDonald's cup during today's visit. .0901(i) 1864 Outdoor play equipment was not age and developmentally appropriate. Children ages three (3) and four (4) were playing on a playground designed for children ages five (5)-twelve (12). .0605(a) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. One (1) staff member did not have required medical report, proof of tuberculosis test, or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. .0701(d) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by May 1, 2025. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Technical Assistance -We discussed the turf on the the playground. Even though there were no concerns today, I suggested that you have a plan in place for maintenance that will have to be done in the future due to wear and tear. -Remind staff to lift children around the torso and under the arms to prevent injury to the children's joints. -Today we discussed the ABCMS. You stated that you have taken the training but have no access to it yet. You stated that you assume it's because you hadn't used it in over 90 days and have the contact number and email to get it reset. You're also aware that going forward you will have to have a fourteen (14) character password. Please keep me updated on your progress with this. -We discussed QRIS Modernization and the Accreditation pathways. More information will be shared with you via email. -Please continue to utilize the staff and children's file checklist from the DCDEE website to ensure compliance is maintained. Please continue to check the DCDEE website weekly as new information is added as well as emails from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson 345 Nance Rd. Charlotte NC 28214 denise.watson@dhhs.nc.gov (704) 564-2910 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 11/19/2024 Number Present: 84 Completed Date: 11/19/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 09:15 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/03/23. The current 3 star license was issued on 9/5/2018 The March 2024 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 79% as of today. I was let into the facility by assistant administrator Erma Mason. Administrator Tiffany Bowers accompanied me on the walk through of the facility. Facility files were made accessible to me. Ten (10) classrooms including two (2) Meck Pre-k classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Storage of medication and permission to administer was monitored. Supervision, and storage of hazardous products was monitored. Children were observed having indoor free play, teacher directed activities, and having routine needs met. There were toys and activities available. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 07/10/2024 . A Fire inspection was conducted on 12/1/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. The following violations were cited during today's visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electrical outlet in space seven (7) was not covered with a safety plug. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) aerosol cans of cleaning sprays were not stored in a locked room or cabinet in space ten (10). .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medicine was not returned to parent after authorization had expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were accessible to children under three years of age in space four (4). .0604(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) child care provider's medical report on file prior to employment was older than 12 months. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff did not have an annual health questionnaire on file. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete recertification in First Aid appropriate to the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete recertification in CPR training appropriate to the age of the children in care. .1102(d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Lays potato chips were observed on a counter in space two (2). .0901(i) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy signed acknowledgement with all the required information was not maintained in one (1) staff person's file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Three (3) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) was corrected during the visit. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 3, 2024. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 11/19/2024 Number Present: 84 Completed Date: 11/19/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 09:15 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/03/23. The current 3 star license was issued on 9/5/2018 The March 2024 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 79% as of today. I was let into the facility by assistant administrator Erma Mason. Administrator Tiffany Bowers accompanied me on the walk through of the facility. Facility files were made accessible to me. Ten (10) classrooms including two (2) Meck Pre-k classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Storage of medication and permission to administer was monitored. Supervision, and storage of hazardous products was monitored. Children were observed having indoor free play, teacher directed activities, and having routine needs met. There were toys and activities available. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 07/10/2024 . A Fire inspection was conducted on 12/1/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. The following violations were cited during today's visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. An electrical outlet in space seven (7) was not covered with a safety plug. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) aerosol cans of cleaning sprays were not stored in a locked room or cabinet in space ten (10). .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medicine was not returned to parent after authorization had expired. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were accessible to children under three years of age in space four (4). .0604(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) child care provider's medical report on file prior to employment was older than 12 months. 10A NCAC 09 .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) staff did not have an annual health questionnaire on file. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete recertification in First Aid appropriate to the age of children in care. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete recertification in CPR training appropriate to the age of the children in care. .1102(d) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. Lays potato chips were observed on a counter in space two (2). .0901(i) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy signed acknowledgement with all the required information was not maintained in one (1) staff person's file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Three (3) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) was corrected during the visit. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 3, 2024. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 4/12/2024 Number Present: 41 Completed Date: 4/12/2024 Age: From 0 To 5 Total Minutes: 95 Time In: 10:15 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit is to monitor all applicable requirements during an Administrative Action Follow Up Visit. The March 2024 version of Child Care Center Master Item Number Listing, DCD-0357 was used to complete monitoring today. I was greeted by director Tiffany Bowers. She accompanied on the walk through of the facility. Children were observed having free play indoors, teacher directed activities, and routine needs met. Bathrooms used by children and refrigerator temperatures were monitored. Safe Sleep Checks and infant feeding schedules were monitored. Supervision, Staff/Child Ratio, Attendance, Discipline, Group Size, Licensed Capacity, Permit Restriction, CPR training, First Aid training, and Criminal Record checks were monitored today. One (1) new staff file was monitored. There were no violations cited during today's visit. Violation Number Comment Rule 319 Staff/child ratios applicable to a classroom, were not posted in each classroom. Staff/child ratios posted in space three (3) and four (4) were not applicable to those spaces. .0713(a)(10), (c) & (f)(3); .2818(e) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Staples that had fallen from a bulletin board were located on a shelf in space four (4). .0601(c) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Two (2) outlets in a power strip in space one (1) did not have safety plugs in them. 10A NCAC 09 .0604(c) Compliance -Violations cited today must be corrected immediately. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a supervision allegation was substantiated, an administrative action was taken against this facility. The Written Warning was observed posted. This facility is continuing to use head count sheets and was observed using walkie talkies to communicate needs during today's visit. The facility has completed the required A+ Supervision training as of 4/4/2024. This facility submitted their Supervision plan to me and it was approved on 4/9/2024. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0509 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 3/4/2024 Number Present: 38 Completed Date: 3/4/2024 Age: From 0 To 4 Total Minutes: 110 Time In: 09:40 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit is to monitor all applicable requirements during an Unannounced Follow Up visit. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 was used to complete monitoring today. I was greeted by director Tiffany Bowers. Assistant director Erma Mason was also present. She accompanied me on the walk through of the facility. Children were observed having free play indoors, outdoor play, and routine needs met. Safe sleep checks were monitored. Bathrooms used by children and refrigerator temperatures were monitored. Supervision, Staff Child Ratio, First Aid, Special Training, Storage of Hazardous Substances, Approved Space, Program Records, License Posted, and Permit Restrictions were monitored today. Four (4) new staff files were monitored. There were no violations cited during today's visit. Violation Number Comment Rule 438 Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. There was not a sufficient amount of available toys to provide activities for vigorous play and large muscle development on the preschool outdoor playground. 10A NCAC 09 .0509(4) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by March 18, 2024. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a supervision allegation was substantiated, an administrative action was taken against this facility. This facility is continuing to use head count sheets and was observed using walkie talkies to communicate needs during today's visit. Technical Assistance We have been discussing the materials in each classroom. It was stated that the materials are being monitored, and those that are worn and torn are being discarded. Make sure that they are being replaced based on the following requirements: 10A NCAC 09 .0510 ACTIVITY AREAS (a) For each group of children in care, the center shall provide daily four of the five activity areas listed in G.S. 110-91(12) as follows: (1) Centers with a licensed capacity of 30 or more children shall have at least four activity areas available in the space occupied by a group of children. (2) Centers with a licensed capacity of less than 30 children shall have at least four activity areas available. Separate groups of children may share use of the same activity areas. (3) Centers with a licensed capacity of 3 to 12 children located in a residence shall have at least four types of activities available. (b) In addition to the four activity areas that are available each day, each center shall have materials and equipment in sufficient quantity, as described in Subparagraph (d)(1) of this Rule, to ensure that the fifth activity area listed in G.S. 110-91(12) is made available at least once per month. (c) Each center shall provide materials and opportunities for each group of children at least weekly, indoors or outdoors, for the following: (1) music and rhythm; (2) science and nature; and (3) sand and water play. (d) When preschool children three years old and older are in care the following shall apply: (1) the materials and equipment in an activity area shall be in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities; and (2) when screen time is provided on any electronic media device with a visual display, it shall be: (A) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development as referenced in Rule .0508 of this Section; (B) limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and (C) documented on a cumulative log or the activity plan that shall be available for review by the Division. (e) When children under three years old are in care the following apply: (1) each center shall have developmentally appropriate toys and activities for each child to promote the child’s emotional and social development, health and physical development, approaches to play and learning, language development, and communication and cognitive development, including: (A) books; (B) blocks; (C) dolls; (D) pretend play materials; (E) musical toys; (F) sensory toys; and (G) fine motor toys; (2) materials shall be kept in a space where related equipment and materials are kept in accordance with G.S. 110-91(12) and shall be made available to the children on a daily basis; (3) materials shall be offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices, (4) on a daily basis caregivers shall provide developmentally appropriate activities that support health and physical development. An open area that allows freedom of movement shall be available, both indoors and outdoors, for infants and for toddlers; (5) hands-on experiences, including both familiar and new activities, shall be provided to enable the infant or toddler to learn about himself and the world both indoors and outdoors; and (6) each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. Room 103 needs more materials in the Dramatic Play area (food). Room 105 needs more blocks (either more of the same, or a different type). In the outdoor area there are stationary equipment such as sliding boards, a few rocking toys, and play houses on the infant/toddler, and younger preschool playground. I also observed a few balls and one (1) push toy. Please add more equipment to provide a variety of play experiences such as more balls (different sizes), ride on, and push/pull toys. 10A NCAC 09 .0509 LEARNING ENVIRONMENT The learning environment consists of the indoor and outdoor area which encourages child initiated and teacher supported activities as follows: (1) each center shall have developmentally appropriate equipment and materials accessible on a daily basis; (2) the materials and equipment indoors and outdoors shall be sufficient to provide a variety of play experiences that promote the children's emotional and social development, health and physical development, approaches to play and learning, language development, and communication and cognitive development; Effective July 1, 2023 16 (3) teacher-made and home-made equipment and materials may be used. Materials and equipment that are accessible to children shall not be coated or treated with, nor shall they contain, toxic materials such as creosote, pentacholorphenol, tributyl tin oxide, dislodgeable arsenic, or and any finishes that contain pesticides; and (4) developmentally appropriate equipment and materials shall be provided for a variety of outdoor activities that allow for active play and large muscle development. The center shall provide space and time for active indoor activities when children cannot play outdoors. Room 109 is being used for School-age care. It is licensed for seventeen (17) children. It was stated that there are twenty (20) school-age children enrolled, and some come in the morning and some come in the afternoons. Keep this rooms capacity in mind when enrolling for before and afterschool care. Also keep this in mind for holidays and school closings where more school-age children will be present. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0510 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 3/4/2024 Number Present: 38 Completed Date: 3/4/2024 Age: From 0 To 4 Total Minutes: 110 Time In: 09:40 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit is to monitor all applicable requirements during an Unannounced Follow Up visit. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 was used to complete monitoring today. I was greeted by director Tiffany Bowers. Assistant director Erma Mason was also present. She accompanied me on the walk through of the facility. Children were observed having free play indoors, outdoor play, and routine needs met. Safe sleep checks were monitored. Bathrooms used by children and refrigerator temperatures were monitored. Supervision, Staff Child Ratio, First Aid, Special Training, Storage of Hazardous Substances, Approved Space, Program Records, License Posted, and Permit Restrictions were monitored today. Four (4) new staff files were monitored. There were no violations cited during today's visit. Violation Number Comment Rule 438 Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. There was not a sufficient amount of available toys to provide activities for vigorous play and large muscle development on the preschool outdoor playground. 10A NCAC 09 .0509(4) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by March 18, 2024. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a supervision allegation was substantiated, an administrative action was taken against this facility. This facility is continuing to use head count sheets and was observed using walkie talkies to communicate needs during today's visit. Technical Assistance We have been discussing the materials in each classroom. It was stated that the materials are being monitored, and those that are worn and torn are being discarded. Make sure that they are being replaced based on the following requirements: 10A NCAC 09 .0510 ACTIVITY AREAS (a) For each group of children in care, the center shall provide daily four of the five activity areas listed in G.S. 110-91(12) as follows: (1) Centers with a licensed capacity of 30 or more children shall have at least four activity areas available in the space occupied by a group of children. (2) Centers with a licensed capacity of less than 30 children shall have at least four activity areas available. Separate groups of children may share use of the same activity areas. (3) Centers with a licensed capacity of 3 to 12 children located in a residence shall have at least four types of activities available. (b) In addition to the four activity areas that are available each day, each center shall have materials and equipment in sufficient quantity, as described in Subparagraph (d)(1) of this Rule, to ensure that the fifth activity area listed in G.S. 110-91(12) is made available at least once per month. (c) Each center shall provide materials and opportunities for each group of children at least weekly, indoors or outdoors, for the following: (1) music and rhythm; (2) science and nature; and (3) sand and water play. (d) When preschool children three years old and older are in care the following shall apply: (1) the materials and equipment in an activity area shall be in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities; and (2) when screen time is provided on any electronic media device with a visual display, it shall be: (A) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development as referenced in Rule .0508 of this Section; (B) limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and (C) documented on a cumulative log or the activity plan that shall be available for review by the Division. (e) When children under three years old are in care the following apply: (1) each center shall have developmentally appropriate toys and activities for each child to promote the child’s emotional and social development, health and physical development, approaches to play and learning, language development, and communication and cognitive development, including: (A) books; (B) blocks; (C) dolls; (D) pretend play materials; (E) musical toys; (F) sensory toys; and (G) fine motor toys; (2) materials shall be kept in a space where related equipment and materials are kept in accordance with G.S. 110-91(12) and shall be made available to the children on a daily basis; (3) materials shall be offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices, (4) on a daily basis caregivers shall provide developmentally appropriate activities that support health and physical development. An open area that allows freedom of movement shall be available, both indoors and outdoors, for infants and for toddlers; (5) hands-on experiences, including both familiar and new activities, shall be provided to enable the infant or toddler to learn about himself and the world both indoors and outdoors; and (6) each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. Room 103 needs more materials in the Dramatic Play area (food). Room 105 needs more blocks (either more of the same, or a different type). In the outdoor area there are stationary equipment such as sliding boards, a few rocking toys, and play houses on the infant/toddler, and younger preschool playground. I also observed a few balls and one (1) push toy. Please add more equipment to provide a variety of play experiences such as more balls (different sizes), ride on, and push/pull toys. 10A NCAC 09 .0509 LEARNING ENVIRONMENT The learning environment consists of the indoor and outdoor area which encourages child initiated and teacher supported activities as follows: (1) each center shall have developmentally appropriate equipment and materials accessible on a daily basis; (2) the materials and equipment indoors and outdoors shall be sufficient to provide a variety of play experiences that promote the children's emotional and social development, health and physical development, approaches to play and learning, language development, and communication and cognitive development; Effective July 1, 2023 16 (3) teacher-made and home-made equipment and materials may be used. Materials and equipment that are accessible to children shall not be coated or treated with, nor shall they contain, toxic materials such as creosote, pentacholorphenol, tributyl tin oxide, dislodgeable arsenic, or and any finishes that contain pesticides; and (4) developmentally appropriate equipment and materials shall be provided for a variety of outdoor activities that allow for active play and large muscle development. The center shall provide space and time for active indoor activities when children cannot play outdoors. Room 109 is being used for School-age care. It is licensed for seventeen (17) children. It was stated that there are twenty (20) school-age children enrolled, and some come in the morning and some come in the afternoons. Keep this rooms capacity in mind when enrolling for before and afterschool care. Also keep this in mind for holidays and school closings where more school-age children will be present. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 3/4/2024 Number Present: 38 Completed Date: 3/4/2024 Age: From 0 To 4 Total Minutes: 110 Time In: 09:40 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit is to monitor all applicable requirements during an Unannounced Follow Up visit. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 was used to complete monitoring today. I was greeted by director Tiffany Bowers. Assistant director Erma Mason was also present. She accompanied me on the walk through of the facility. Children were observed having free play indoors, outdoor play, and routine needs met. Safe sleep checks were monitored. Bathrooms used by children and refrigerator temperatures were monitored. Supervision, Staff Child Ratio, First Aid, Special Training, Storage of Hazardous Substances, Approved Space, Program Records, License Posted, and Permit Restrictions were monitored today. Four (4) new staff files were monitored. There were no violations cited during today's visit. Violation Number Comment Rule 438 Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. There was not a sufficient amount of available toys to provide activities for vigorous play and large muscle development on the preschool outdoor playground. 10A NCAC 09 .0509(4) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by March 18, 2024. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a supervision allegation was substantiated, an administrative action was taken against this facility. This facility is continuing to use head count sheets and was observed using walkie talkies to communicate needs during today's visit. Technical Assistance We have been discussing the materials in each classroom. It was stated that the materials are being monitored, and those that are worn and torn are being discarded. Make sure that they are being replaced based on the following requirements: 10A NCAC 09 .0510 ACTIVITY AREAS (a) For each group of children in care, the center shall provide daily four of the five activity areas listed in G.S. 110-91(12) as follows: (1) Centers with a licensed capacity of 30 or more children shall have at least four activity areas available in the space occupied by a group of children. (2) Centers with a licensed capacity of less than 30 children shall have at least four activity areas available. Separate groups of children may share use of the same activity areas. (3) Centers with a licensed capacity of 3 to 12 children located in a residence shall have at least four types of activities available. (b) In addition to the four activity areas that are available each day, each center shall have materials and equipment in sufficient quantity, as described in Subparagraph (d)(1) of this Rule, to ensure that the fifth activity area listed in G.S. 110-91(12) is made available at least once per month. (c) Each center shall provide materials and opportunities for each group of children at least weekly, indoors or outdoors, for the following: (1) music and rhythm; (2) science and nature; and (3) sand and water play. (d) When preschool children three years old and older are in care the following shall apply: (1) the materials and equipment in an activity area shall be in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities; and (2) when screen time is provided on any electronic media device with a visual display, it shall be: (A) offered to stimulate a developmental domain in accordance with the North Carolina Foundations for Early Learning and Development as referenced in Rule .0508 of this Section; (B) limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and (C) documented on a cumulative log or the activity plan that shall be available for review by the Division. (e) When children under three years old are in care the following apply: (1) each center shall have developmentally appropriate toys and activities for each child to promote the child’s emotional and social development, health and physical development, approaches to play and learning, language development, and communication and cognitive development, including: (A) books; (B) blocks; (C) dolls; (D) pretend play materials; (E) musical toys; (F) sensory toys; and (G) fine motor toys; (2) materials shall be kept in a space where related equipment and materials are kept in accordance with G.S. 110-91(12) and shall be made available to the children on a daily basis; (3) materials shall be offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices, (4) on a daily basis caregivers shall provide developmentally appropriate activities that support health and physical development. An open area that allows freedom of movement shall be available, both indoors and outdoors, for infants and for toddlers; (5) hands-on experiences, including both familiar and new activities, shall be provided to enable the infant or toddler to learn about himself and the world both indoors and outdoors; and (6) each child under the age of 12 months shall be given supervised tummy time positioned on his or her stomach while awake and alert each day. (f) Screen time, including television, videos, video games, and computer usage, shall be prohibited for children under three years of age. Room 103 needs more materials in the Dramatic Play area (food). Room 105 needs more blocks (either more of the same, or a different type). In the outdoor area there are stationary equipment such as sliding boards, a few rocking toys, and play houses on the infant/toddler, and younger preschool playground. I also observed a few balls and one (1) push toy. Please add more equipment to provide a variety of play experiences such as more balls (different sizes), ride on, and push/pull toys. 10A NCAC 09 .0509 LEARNING ENVIRONMENT The learning environment consists of the indoor and outdoor area which encourages child initiated and teacher supported activities as follows: (1) each center shall have developmentally appropriate equipment and materials accessible on a daily basis; (2) the materials and equipment indoors and outdoors shall be sufficient to provide a variety of play experiences that promote the children's emotional and social development, health and physical development, approaches to play and learning, language development, and communication and cognitive development; Effective July 1, 2023 16 (3) teacher-made and home-made equipment and materials may be used. Materials and equipment that are accessible to children shall not be coated or treated with, nor shall they contain, toxic materials such as creosote, pentacholorphenol, tributyl tin oxide, dislodgeable arsenic, or and any finishes that contain pesticides; and (4) developmentally appropriate equipment and materials shall be provided for a variety of outdoor activities that allow for active play and large muscle development. The center shall provide space and time for active indoor activities when children cannot play outdoors. Room 109 is being used for School-age care. It is licensed for seventeen (17) children. It was stated that there are twenty (20) school-age children enrolled, and some come in the morning and some come in the afternoons. Keep this rooms capacity in mind when enrolling for before and afterschool care. Also keep this in mind for holidays and school closings where more school-age children will be present. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: 1223-078L Visit Date: 12/14/2023 Number Present: 23 Completed Date: 12/14/2023 Age: From 0 To 3 Total Minutes: 180 Time In: 07:40 AM Time Out: 10:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit was to investigate allegations of violations of child care requirements. I was let into the facility by floater, Margaret Glascoe. She and Estella Wiley were greeting and obtaining children as they arrived at the center. Mrs. Wiley had four (4) children seated in a "bye bye buggy". I asked Ms. Wiley was Mrs. Bowers or Mrs. Tate present. She stated that they were not and that she would call Mrs. Bowers. She stated that Mrs. Bowers would arrive within two (2) minutes. I began a walk through of the facility documenting staff present and checking enrollment. All classrooms were in ratio. Sign in and out was monitored. Mrs. Bowers arrived shortly during my walk through. She greeted staff and helped moved children to maintain ratio in the opened classrooms. I asked to speak with her in the office. The allegations were shared with her. There are concerns that: A child was not adequately supervised Groups are out of ration during the day Meal portions are too small She stated that the classrooms are never out of ratio. She stated that once it is realized that a teacher is at their maximum ratio, the child is moved instantly to ensure that they're in compliance. I told her to make sure that it's continued to be handled immediately. An instance from 12/6/23 was discussed. During a visit from the environmental health consultant in a room with two (2)-three (3) year old's present, a teacher was present with ten (1) children. One (1) arrived while the consultant and director were in the room. The consultant brought it to the teacher that they were now one (1) over the ratio. The director was able to take the child to another room. I suggested that when teachers are aware that they are one (1) child away from being at their maximum ratio, they should be letting someone from the administration team know so that provisions can be made. Walkie talkies have been purchased to used to help with communication. I asked was there ever a time when children were left unsupervised. She explained an incident to that happened in November where a two (2) year old child was left on the playground while in the care of two (2) teachers. She stated that it was no longer than two (2) minutes and one (1) of the teachers and she realized it and the child was brought inside. The teacher that was responsible was written up and sent home without pay for one (1) day. I stated to her that it was still a supervision violation. When incidents like this occur, the facility must self report. It may still generate as a complaint and a visit will have to be made. She stated that a staff meeting was had the week of the incident and proper supervision was discussed and head count sheets were made available to staff. Not all staff are using the head count sheets at all times. Staff's working hours were discussed. With the cook greeting families and letting them in, all staff should report to their rooms in the morning with the children they are caring for. Another staff person was hired and will start as an opener next week to help as well. When asked if children are being served portions that are two small, Mrs. Bowers stated that they are not and that sometimes children are offered extra. A walk through of the kitchen was conducted. The menu was observed for this week with proper documentations for substitutions. Children were served pancakes, applesauce (instead of apple slices), and milk for breakfast this morning. The cook Kim Pettis was present and was able to show me the serving utensils that ensure that the meal pattern serving sizes were being met. There was enough for extra today if children wanted. It was left in the classrooms. A walk through of the classrooms was made again around 8:00 to document staff and children present. All classrooms were in ratio. A portion of the staff caring for children were interviewed. When asked were there any times that they are out of ratio, they stated no. A portion of the staff was also asked how the children are served meals and if they it meets the nutritional requirements. It was stated that the cook brings the food into the classrooms and fix the plates serving the children. Two (2) stated that sometimes the amount served does not meet the patterns. I asked for clarity explaining that it was ok if the children are served exactly what is required and maybe there's not enough for extra. It was stated again, that sometimes it does not meet the meal pattern requirement for servings. Another walk through to document staff and children that are present was done at 9:00. All classrooms were in ratio. Based on staff interviews, the allegation of a child was not adequately supervised was found SUBSTANTIATED. Based on staff interviews and compliance monitoring during today's visit, the allegation groups are out of ration during the day was found UNSUBSTANTIATED. Based on staff interview, monitoring of menus, and observation of a meal being served, the allegation of meal portions are too small was found SUBSTANTIATED. Limited monitoring of child care requirements occurred during today’s visit. The following violations were cited during today's visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. One (1) child was left unattended on the playground for two (2) minutes. .1801(a)(1-5) 445 For children under three years of age, developmentally appropriate toys and activities were not provided as outlined in Rule. Four (4) children were seated in a "bye bye buggy" for at least thirty (30) minutes. .0510 (e ) (1)(A-G) 502 Number and size of servings were not appropriate for ages and developmental levels of children in care. Size of servings were not appropriate for ages and developmental levels of children in care. 10A NCAC 09 .0901(a) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 28, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. Because a supervision violation was cited, a follow-up visit will be made in the near future to ensure compliance. Because a supervision allegation was substantiated, an administrative action may be taken against this facility. Please continue to move children immediately or place staff in classrooms to maintain ratio. I recommend requiring staff to utilize the headcount sheets to maintain ratio and supervision. Remind staff to use zone supervision when there is multiple staff in ratio. When there is one (1) staff in ratio, have staff position themselves where their vision and hearing is maximized for the entire group in care. Make sure staff are aware of the staff:child ratio for the group they are caring for and that they must be following the ratio for the youngest child present in their group. Mrs. Glascoe works in the kitchen and greets parents and children in the morning. I suggested having her to complete the health and safety trainings, and first aid/cpr and she could be counted in ratio in case of an emergency and back up staff is needed in the classrooms. I stated to the staff present today, I suggest that when teachers are aware that they are one (1) child away from being at their maximum ratio, they should be letting someone from the administration team know so that provisions can be made. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0509 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 12/5/2023 Number Present: 33 Completed Date: 12/6/2023 Age: From 0 To 4 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/20/22. The current 3 star license was issued on 09/05/18. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 99% as of today. I was let into the facility by enrollment consultant Carla Tate. I was greeted by director Tiffany Bowers. She accompanied me on the walk through and program records were made accessible to me. Assistant director Erma Mason arrived shortly into the visit. A walk through of the facility was completed. Seven (7) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Children were observed having indoor/outdoor free play and having routine needs met. Interactions were positive and staff were engaged with the children. Possible room arrangement and adding more materials to interest areas was discussed today. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 11/29/2023 . A Fire inspection was conducted on 12/01/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including six (6) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. Storage of medication and authorization to administer medication was monitored. The kitchen, bathrooms, and outdoor play areas used by children were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 209 Children used space that was not approved. It was stated that sometimes the afterschool children uses a classroom upstairs above the multipurpose room. GS 110-91(1)&(4-5) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for groups one (1) and four (4) for reference. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoor equipment was not sufficient to provide a variety of play experiences to promote physical development. 10A NCAC 09 .0509(2) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. Mesh covering the openings on fencing was damaged exposing the openings that are not less than 3 1/2 inches or greater than 9 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in First Aid appropriate to the age of children in care within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in CPR training appropriate to the age of the children in care within 90 days of employment. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Emergency information did not include name, address, and telephone number of other emergency contact persons for one (1) child. .0802(c)(1) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Medical exam or health assessment record was not on file before or within 30 days after admission for one (1) child. GS110-91(1) 1443 Programs operating for 3 or fewer hours per day did not make at least 3 activities available daily. At least three (3) activities were not available for the afterschool program that operates from 3:30-5:00. 10A NCAC 09 .2508(c)(1-13) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. EPR drill was not practiced between January 2023 and August 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The child care administrator and two (2) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The administrator has received the training. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 19, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. K. Williams criminal background letter expired 9/26/2022. She has two (2) weeks from today to obtain a new criminal background check. If it isn't completed within two (2) weeks, she may not return to work. A visit may be conducted in the future to ensure compliance. We discussed adding the room overlooking the multipurpose room as licensed space. If you want to proceed with that, please contact the fire inspector, and environmental health consultant for approval. Once that those inspections have been received, I will make a visit to measure the space. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 12/5/2023 Number Present: 33 Completed Date: 12/6/2023 Age: From 0 To 4 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/20/22. The current 3 star license was issued on 09/05/18. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 99% as of today. I was let into the facility by enrollment consultant Carla Tate. I was greeted by director Tiffany Bowers. She accompanied me on the walk through and program records were made accessible to me. Assistant director Erma Mason arrived shortly into the visit. A walk through of the facility was completed. Seven (7) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Children were observed having indoor/outdoor free play and having routine needs met. Interactions were positive and staff were engaged with the children. Possible room arrangement and adding more materials to interest areas was discussed today. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 11/29/2023 . A Fire inspection was conducted on 12/01/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including six (6) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. Storage of medication and authorization to administer medication was monitored. The kitchen, bathrooms, and outdoor play areas used by children were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 209 Children used space that was not approved. It was stated that sometimes the afterschool children uses a classroom upstairs above the multipurpose room. GS 110-91(1)&(4-5) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for groups one (1) and four (4) for reference. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoor equipment was not sufficient to provide a variety of play experiences to promote physical development. 10A NCAC 09 .0509(2) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. Mesh covering the openings on fencing was damaged exposing the openings that are not less than 3 1/2 inches or greater than 9 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in First Aid appropriate to the age of children in care within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in CPR training appropriate to the age of the children in care within 90 days of employment. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Emergency information did not include name, address, and telephone number of other emergency contact persons for one (1) child. .0802(c)(1) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Medical exam or health assessment record was not on file before or within 30 days after admission for one (1) child. GS110-91(1) 1443 Programs operating for 3 or fewer hours per day did not make at least 3 activities available daily. At least three (3) activities were not available for the afterschool program that operates from 3:30-5:00. 10A NCAC 09 .2508(c)(1-13) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. EPR drill was not practiced between January 2023 and August 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The child care administrator and two (2) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The administrator has received the training. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 19, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. K. Williams criminal background letter expired 9/26/2022. She has two (2) weeks from today to obtain a new criminal background check. If it isn't completed within two (2) weeks, she may not return to work. A visit may be conducted in the future to ensure compliance. We discussed adding the room overlooking the multipurpose room as licensed space. If you want to proceed with that, please contact the fire inspector, and environmental health consultant for approval. Once that those inspections have been received, I will make a visit to measure the space. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2508 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 12/5/2023 Number Present: 33 Completed Date: 12/6/2023 Age: From 0 To 4 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/20/22. The current 3 star license was issued on 09/05/18. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 99% as of today. I was let into the facility by enrollment consultant Carla Tate. I was greeted by director Tiffany Bowers. She accompanied me on the walk through and program records were made accessible to me. Assistant director Erma Mason arrived shortly into the visit. A walk through of the facility was completed. Seven (7) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Children were observed having indoor/outdoor free play and having routine needs met. Interactions were positive and staff were engaged with the children. Possible room arrangement and adding more materials to interest areas was discussed today. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 11/29/2023 . A Fire inspection was conducted on 12/01/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including six (6) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. Storage of medication and authorization to administer medication was monitored. The kitchen, bathrooms, and outdoor play areas used by children were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 209 Children used space that was not approved. It was stated that sometimes the afterschool children uses a classroom upstairs above the multipurpose room. GS 110-91(1)&(4-5) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for groups one (1) and four (4) for reference. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoor equipment was not sufficient to provide a variety of play experiences to promote physical development. 10A NCAC 09 .0509(2) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. Mesh covering the openings on fencing was damaged exposing the openings that are not less than 3 1/2 inches or greater than 9 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in First Aid appropriate to the age of children in care within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in CPR training appropriate to the age of the children in care within 90 days of employment. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Emergency information did not include name, address, and telephone number of other emergency contact persons for one (1) child. .0802(c)(1) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Medical exam or health assessment record was not on file before or within 30 days after admission for one (1) child. GS110-91(1) 1443 Programs operating for 3 or fewer hours per day did not make at least 3 activities available daily. At least three (3) activities were not available for the afterschool program that operates from 3:30-5:00. 10A NCAC 09 .2508(c)(1-13) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. EPR drill was not practiced between January 2023 and August 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The child care administrator and two (2) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The administrator has received the training. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 19, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. K. Williams criminal background letter expired 9/26/2022. She has two (2) weeks from today to obtain a new criminal background check. If it isn't completed within two (2) weeks, she may not return to work. A visit may be conducted in the future to ensure compliance. We discussed adding the room overlooking the multipurpose room as licensed space. If you want to proceed with that, please contact the fire inspector, and environmental health consultant for approval. Once that those inspections have been received, I will make a visit to measure the space. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 12/5/2023 Number Present: 33 Completed Date: 12/6/2023 Age: From 0 To 4 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/20/22. The current 3 star license was issued on 09/05/18. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 99% as of today. I was let into the facility by enrollment consultant Carla Tate. I was greeted by director Tiffany Bowers. She accompanied me on the walk through and program records were made accessible to me. Assistant director Erma Mason arrived shortly into the visit. A walk through of the facility was completed. Seven (7) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Children were observed having indoor/outdoor free play and having routine needs met. Interactions were positive and staff were engaged with the children. Possible room arrangement and adding more materials to interest areas was discussed today. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 11/29/2023 . A Fire inspection was conducted on 12/01/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including six (6) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. Storage of medication and authorization to administer medication was monitored. The kitchen, bathrooms, and outdoor play areas used by children were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 209 Children used space that was not approved. It was stated that sometimes the afterschool children uses a classroom upstairs above the multipurpose room. GS 110-91(1)&(4-5) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for groups one (1) and four (4) for reference. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoor equipment was not sufficient to provide a variety of play experiences to promote physical development. 10A NCAC 09 .0509(2) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. Mesh covering the openings on fencing was damaged exposing the openings that are not less than 3 1/2 inches or greater than 9 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in First Aid appropriate to the age of children in care within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in CPR training appropriate to the age of the children in care within 90 days of employment. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Emergency information did not include name, address, and telephone number of other emergency contact persons for one (1) child. .0802(c)(1) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Medical exam or health assessment record was not on file before or within 30 days after admission for one (1) child. GS110-91(1) 1443 Programs operating for 3 or fewer hours per day did not make at least 3 activities available daily. At least three (3) activities were not available for the afterschool program that operates from 3:30-5:00. 10A NCAC 09 .2508(c)(1-13) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. EPR drill was not practiced between January 2023 and August 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The child care administrator and two (2) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The administrator has received the training. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 19, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. K. Williams criminal background letter expired 9/26/2022. She has two (2) weeks from today to obtain a new criminal background check. If it isn't completed within two (2) weeks, she may not return to work. A visit may be conducted in the future to ensure compliance. We discussed adding the room overlooking the multipurpose room as licensed space. If you want to proceed with that, please contact the fire inspector, and environmental health consultant for approval. Once that those inspections have been received, I will make a visit to measure the space. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 12/5/2023 Number Present: 33 Completed Date: 12/6/2023 Age: From 0 To 4 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/20/22. The current 3 star license was issued on 09/05/18. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 99% as of today. I was let into the facility by enrollment consultant Carla Tate. I was greeted by director Tiffany Bowers. She accompanied me on the walk through and program records were made accessible to me. Assistant director Erma Mason arrived shortly into the visit. A walk through of the facility was completed. Seven (7) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Children were observed having indoor/outdoor free play and having routine needs met. Interactions were positive and staff were engaged with the children. Possible room arrangement and adding more materials to interest areas was discussed today. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 11/29/2023 . A Fire inspection was conducted on 12/01/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including six (6) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. Storage of medication and authorization to administer medication was monitored. The kitchen, bathrooms, and outdoor play areas used by children were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 209 Children used space that was not approved. It was stated that sometimes the afterschool children uses a classroom upstairs above the multipurpose room. GS 110-91(1)&(4-5) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for groups one (1) and four (4) for reference. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoor equipment was not sufficient to provide a variety of play experiences to promote physical development. 10A NCAC 09 .0509(2) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. Mesh covering the openings on fencing was damaged exposing the openings that are not less than 3 1/2 inches or greater than 9 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in First Aid appropriate to the age of children in care within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in CPR training appropriate to the age of the children in care within 90 days of employment. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Emergency information did not include name, address, and telephone number of other emergency contact persons for one (1) child. .0802(c)(1) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Medical exam or health assessment record was not on file before or within 30 days after admission for one (1) child. GS110-91(1) 1443 Programs operating for 3 or fewer hours per day did not make at least 3 activities available daily. At least three (3) activities were not available for the afterschool program that operates from 3:30-5:00. 10A NCAC 09 .2508(c)(1-13) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. EPR drill was not practiced between January 2023 and August 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The child care administrator and two (2) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The administrator has received the training. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 19, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. K. Williams criminal background letter expired 9/26/2022. She has two (2) weeks from today to obtain a new criminal background check. If it isn't completed within two (2) weeks, she may not return to work. A visit may be conducted in the future to ensure compliance. We discussed adding the room overlooking the multipurpose room as licensed space. If you want to proceed with that, please contact the fire inspector, and environmental health consultant for approval. Once that those inspections have been received, I will make a visit to measure the space. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: BRIGHT KIDS LEARNING ACADEMY Facility ID: 60003887 Consultant: DENISE WATSON Operation Type: Center Case Number: Visit Date: 12/5/2023 Number Present: 33 Completed Date: 12/6/2023 Age: From 0 To 4 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's visit is to monitor all applicable child care requirements during an Annual Compliance visit. The last Annual Compliance visit was made on 12/20/22. The current 3 star license was issued on 09/05/18. The August 2023 version of Child Care Center Master Item Number Listing, DCD-0357 and a checklist was used to complete monitoring today. This facility has a compliance history of 99% as of today. I was let into the facility by enrollment consultant Carla Tate. I was greeted by director Tiffany Bowers. She accompanied me on the walk through and program records were made accessible to me. Assistant director Erma Mason arrived shortly into the visit. A walk through of the facility was completed. Seven (7) classrooms were monitored on today for: Sign in/out, allergy list, medical action plans (if applicable), menu, schedule, activity plan, and staff/child ratio chart. Children were observed having indoor/outdoor free play and having routine needs met. Interactions were positive and staff were engaged with the children. Possible room arrangement and adding more materials to interest areas was discussed today. The following was observed posted: current license, Summary of Law, Safe Arrival and Departure procedures, Menu, Emergency Care Plan, and no smoking signage. A Sanitation inspection was conducted on 11/29/2023 . A Fire inspection was conducted on 12/01/2023. Monthly Fire Drills, Playground Inspections, and EPR Drills were monitored. A sample of staff files including six (6) new staff files were monitored today for Criminal Qualifying Letters, Medical Statement, TB Test, Health Questionnaire/Emergency Information, Annual on-going Training Hours, and Special Trainings. A sample of children's files were monitored for Application, Emergency Care authorization, Summary of Law, Medical/Immunization, Discipline Statement, No smoking statement, Safe Sleep Policy, Infant Feeding Schedule and Shaken Baby Syndrome Policy (if applicable). This facility does not provide transportation. Storage of medication and authorization to administer medication was monitored. The kitchen, bathrooms, and outdoor play areas used by children were monitored today. The following violations were cited during today's visit: Violation Number Comment Rule 209 Children used space that was not approved. It was stated that sometimes the afterschool children uses a classroom upstairs above the multipurpose room. GS 110-91(1)&(4-5) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for groups one (1) and four (4) for reference. GS 110-91(12); .0508(a) 434 The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoor equipment was not sufficient to provide a variety of play experiences to promote physical development. 10A NCAC 09 .0509(2) 714 Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. Mesh covering the openings on fencing was damaged exposing the openings that are not less than 3 1/2 inches or greater than 9 inches. .0605(g) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. G.S. 110-90.2(b) & .2703(n)&(o) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in First Aid appropriate to the age of children in care within 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff did not successfully complete certification in CPR training appropriate to the age of the children in care within 90 days of employment. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. One (1) employee's personnel file did not contain an annual staff evaluation and a staff development plan. 10A NCAC 09 .0514(f) 1313 Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Emergency information did not include name, address, and telephone number of other emergency contact persons for one (1) child. .0802(c)(1) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Medical exam or health assessment record was not on file before or within 30 days after admission for one (1) child. GS110-91(1) 1443 Programs operating for 3 or fewer hours per day did not make at least 3 activities available daily. At least three (3) activities were not available for the afterschool program that operates from 3:30-5:00. 10A NCAC 09 .2508(c)(1-13) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. EPR drill was not practiced between January 2023 and August 2023. .0604(u);.0302(d)(8) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The child care administrator and two (2) staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. The administrator has received the training. .1102(g) Compliance -Violations cited today must be corrected immediately. Please send me a letter documenting how violations cited today were corrected by December 19, 2023. Failure to maintain compliance with all applicable requirements may result in an Administrative Action against your license, which could include civil penalties. Repeated violations may significantly affect your compliance history. Failure to correct the violations and/or submit the compliance letter to me by the due date listed above may result in an unannounced follow-up visit being conducted to ensure corrections were made. K. Williams criminal background letter expired 9/26/2022. She has two (2) weeks from today to obtain a new criminal background check. If it isn't completed within two (2) weeks, she may not return to work. A visit may be conducted in the future to ensure compliance. We discussed adding the room overlooking the multipurpose room as licensed space. If you want to proceed with that, please contact the fire inspector, and environmental health consultant for approval. Once that those inspections have been received, I will make a visit to measure the space. Please continue to check the DCDEE website weekly for updates as well as email updates from me. Please do not hesitate to contact me if you have any questions or concerns. Denise Watson P.O. Box 241561 Charlotte N.C. 28224 (704) 564-1092 denise.watson@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times