Bright Horizons AT Mallard Creek

10A NCAC 09 .0607 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/22/2026 Number Present: 127 Completed Date: 1/22/2026 Age: From 0 To 5 Total Minutes: 283 Time In: 09:52 AM Time Out: 02:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The last annual compliance visit was conducted 2/5/25. The facility was currently operating with a Five Star Rated License issued on 8/26/21. The facility had an eighteen (18) month compliance history score of 96% prior to today’s visit. The April 2025 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. M. Barnat, Assistant Director, and I explained the purpose of my visit. She stated Ms. A. Hayes, Director, was off-site today. Ms. Barnat accompanied me on the walkthrough. Children were observed participating in free choice activities, small group teacher directed activities, water play, gross motor play in the gym and playing outdoors. Teachers were engaged with children as they played and encouraged children to expand on play activities through conversation and participating in play with children. Children were observed taking care of personal care needs, washing hands, and cleaning up spaces to transition to the next activity. Schedules were followed and current activity plans were posted inside the classroom. Infants were observed sleeping and playing on the floor with teachers. Teachers were observed diapering children and all required diapering steps were followed. Safe sleep checks were documented as required. Feeding schedules were posted and completed as required. Each infant had an assigned crib or cot for children over 12 months of age. Bottles were dated and labeled as required. Allergy lists were current and all emergency medication was stored properly and all required forms/permissions were current. Adequate supervision was observed, and staff/child ratio was maintained. Arrival and departure times were documented as required. Materials were observed in good condition and there was a variety of materials available. Playgrounds were monitored and met requirements. The facility did not provide transportation. Lunch met nutrition requirements and the lunch prepared corresponded with the posted menu. One (1) new staff file was monitored and two (2) veteran employee files were reviewed. The completed staff and training worksheet was reviewed and all staff had current CPR/First Aid training and staff who were required to have SIDS training had current training. All staff had current CBC qualifications. Both veteran staff completed the required on-going training hours. A sampling of children’s files was reviewed. No violations were observed. The sanitation inspection was completed 11/6/25 and received a “Superior” classification. Fire and emergency drills were reviewed and completed as required. Playground inspections were reviewed and completed as required. The last fire inspection was completed on 10/7/25. The NC Secretary of State website was reviewed on 1/21/26 and Bright Horizons Children’s Centers, LLC was listed as current- active. The ABCMS roster was reviewed and current. Violation Number Comment Rule 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) employee did not update her annual health questionnaire upon returning to work after a leave of absence. The form was dated 8/12/24. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) employee did not update her emergency information upon returning to work after a leave of absence. The form was dated 8/12/24. .0701(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The printed EPR plan was last updated/reviewed on 10/25/24. .0607(e) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, February 5, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments:\ Pathways to the Stars: Per the conversation that occurred on 10/14/25 regarding the new Pathway to the Stars the facility will continue to work towards NAEYC accreditation but plans to proceed with Pathway 2. Ms. Hayes will reach out to me in May to discuss progress. Rule Clarification: 10A NCAC 09 .0607(e) The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. Staff with EPR training should visit the NC Risk Management Portal annually to review the information and/or make any necessary changes. There is a place on page 28 of the plan to indicate who reviewed the plan and date the plan was reviewed. After reviewing the plan make sure to click “publish plan” to ensure the most current plan is saved in the portal. If no changes were made you can print page 28 and the cover page that indicates the date the review occurred. Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 1/22/2026 Number Present: 127 Completed Date: 1/22/2026 Age: From 0 To 5 Total Minutes: 283 Time In: 09:52 AM Time Out: 02:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The last annual compliance visit was conducted 2/5/25. The facility was currently operating with a Five Star Rated License issued on 8/26/21. The facility had an eighteen (18) month compliance history score of 96% prior to today’s visit. The April 2025 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. M. Barnat, Assistant Director, and I explained the purpose of my visit. She stated Ms. A. Hayes, Director, was off-site today. Ms. Barnat accompanied me on the walkthrough. Children were observed participating in free choice activities, small group teacher directed activities, water play, gross motor play in the gym and playing outdoors. Teachers were engaged with children as they played and encouraged children to expand on play activities through conversation and participating in play with children. Children were observed taking care of personal care needs, washing hands, and cleaning up spaces to transition to the next activity. Schedules were followed and current activity plans were posted inside the classroom. Infants were observed sleeping and playing on the floor with teachers. Teachers were observed diapering children and all required diapering steps were followed. Safe sleep checks were documented as required. Feeding schedules were posted and completed as required. Each infant had an assigned crib or cot for children over 12 months of age. Bottles were dated and labeled as required. Allergy lists were current and all emergency medication was stored properly and all required forms/permissions were current. Adequate supervision was observed, and staff/child ratio was maintained. Arrival and departure times were documented as required. Materials were observed in good condition and there was a variety of materials available. Playgrounds were monitored and met requirements. The facility did not provide transportation. Lunch met nutrition requirements and the lunch prepared corresponded with the posted menu. One (1) new staff file was monitored and two (2) veteran employee files were reviewed. The completed staff and training worksheet was reviewed and all staff had current CPR/First Aid training and staff who were required to have SIDS training had current training. All staff had current CBC qualifications. Both veteran staff completed the required on-going training hours. A sampling of children’s files was reviewed. No violations were observed. The sanitation inspection was completed 11/6/25 and received a “Superior” classification. Fire and emergency drills were reviewed and completed as required. Playground inspections were reviewed and completed as required. The last fire inspection was completed on 10/7/25. The NC Secretary of State website was reviewed on 1/21/26 and Bright Horizons Children’s Centers, LLC was listed as current- active. The ABCMS roster was reviewed and current. Violation Number Comment Rule 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) employee did not update her annual health questionnaire upon returning to work after a leave of absence. The form was dated 8/12/24. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) employee did not update her emergency information upon returning to work after a leave of absence. The form was dated 8/12/24. .0701(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The printed EPR plan was last updated/reviewed on 10/25/24. .0607(e) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Thursday, February 5, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Email the information to: Jennifer Stansfield, Child Care Consultant Jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments:\ Pathways to the Stars: Per the conversation that occurred on 10/14/25 regarding the new Pathway to the Stars the facility will continue to work towards NAEYC accreditation but plans to proceed with Pathway 2. Ms. Hayes will reach out to me in May to discuss progress. Rule Clarification: 10A NCAC 09 .0607(e) The trained staff shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. Staff with EPR training should visit the NC Risk Management Portal annually to review the information and/or make any necessary changes. There is a place on page 28 of the plan to indicate who reviewed the plan and date the plan was reviewed. After reviewing the plan make sure to click “publish plan” to ensure the most current plan is saved in the portal. If no changes were made you can print page 28 and the cover page that indicates the date the review occurred. Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 10/14/2025 Number Present: 120 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 236 Time In: 09:44 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility had a Five Star Rated License issued August 26, 2021 and an eighteen-month compliance history of 92% prior to today’s visit. The license and NC child care law summary were posted. The following was monitored using the April 2025 Master Center Item Number Listing: supervision, staff/child ratios, CPR/ First Aid, special training, CBC qualification, emergency medical care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate and approved space, program records, license posted, and permit restrictions. I was greeted by A. Hayes, Director, and I explained the purpose of the visit. Ms. Hayes left for an appointment and returned during the walkthrough with Ms. M. Barnat, Assistant Director. All classrooms were visited today. Children were observed on the playground as well as participating in free choice center activities. Teachers were observed engaged with children in the classroom sitting at tables assisting with activities, helping children in the restroom, and providing water after outdoor play. Nurturing conversations were heard between staff and children. Infant safe sleep charts were documented and maintained as required. Bottles were dated and labeled as required. Infants were observed participating in floor play activities as well as being held and fed. Each infant had an assigned crib. Safe sleep waiver information was posted above cribs and waivers were observed in binders in the classroom. Allergy and food preference information was posted. Emergency medications were monitored and each met storage and documentation requirements. Current lesson plans were posted. Menus were posted and current. Adequate supervision was provided and each classroom maintained staff/child ratio. Arrival and departure times were documented as required and transitions were documented on the iPad. Five (5) new staff files were monitored and all staff information was reviewed on the staff and training worksheet completed by Ms. Hayes. One (1) employee, Chelsea Fraser, had an expired CBC qualification letter. The letter expired 10/7/25. A new qualification letter should be obtained within fifteen (15) calendar days. The letter should be on file by 10/29/25. Each employee had current First Aid/CPR. SIDS training was current for staff required to have the training. Program records were reviewed and found in compliance. The last fire inspection was completed on 8/22/24. An inspection was completed on 10/7/25 but a DCDEE form was not provided. Work on the kitchen hood was required to be completed before the DCDEE could be completed by the inspector. The last sanitation inspection was completed on 6/24/25 and received a Superior rating. The ABCMS center roster was reviewed and completed. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed 8/22/24. 10A NCAC 09 .0304(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) employee, C. Fraser, had an expired CBC qualification letter. The letter expired on 10/7/25. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. One (1) employee, C. Fraser, did not have a valid qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, October 28, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: We discussed Pathways to the Stars today and I reviewed requirements and forms for each Pathway. Ms. Hayes stated she was aware of where to find QRIS forms on the website. The facility planned to pursue Pathway 3 by working towards NAEYC Accreditation. Ms. Hayes stated that if the timeline for accreditation did not work for the new permit to be issued by the end of 2026, the facility would choose Pathway 2. We will revisit rated license plans during the annual compliance visit. - CBC qualification letters may be renewed up to 6 months prior to the expiration date. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 10/14/2025 Number Present: 120 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 236 Time In: 09:44 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility had a Five Star Rated License issued August 26, 2021 and an eighteen-month compliance history of 92% prior to today’s visit. The license and NC child care law summary were posted. The following was monitored using the April 2025 Master Center Item Number Listing: supervision, staff/child ratios, CPR/ First Aid, special training, CBC qualification, emergency medical care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate and approved space, program records, license posted, and permit restrictions. I was greeted by A. Hayes, Director, and I explained the purpose of the visit. Ms. Hayes left for an appointment and returned during the walkthrough with Ms. M. Barnat, Assistant Director. All classrooms were visited today. Children were observed on the playground as well as participating in free choice center activities. Teachers were observed engaged with children in the classroom sitting at tables assisting with activities, helping children in the restroom, and providing water after outdoor play. Nurturing conversations were heard between staff and children. Infant safe sleep charts were documented and maintained as required. Bottles were dated and labeled as required. Infants were observed participating in floor play activities as well as being held and fed. Each infant had an assigned crib. Safe sleep waiver information was posted above cribs and waivers were observed in binders in the classroom. Allergy and food preference information was posted. Emergency medications were monitored and each met storage and documentation requirements. Current lesson plans were posted. Menus were posted and current. Adequate supervision was provided and each classroom maintained staff/child ratio. Arrival and departure times were documented as required and transitions were documented on the iPad. Five (5) new staff files were monitored and all staff information was reviewed on the staff and training worksheet completed by Ms. Hayes. One (1) employee, Chelsea Fraser, had an expired CBC qualification letter. The letter expired 10/7/25. A new qualification letter should be obtained within fifteen (15) calendar days. The letter should be on file by 10/29/25. Each employee had current First Aid/CPR. SIDS training was current for staff required to have the training. Program records were reviewed and found in compliance. The last fire inspection was completed on 8/22/24. An inspection was completed on 10/7/25 but a DCDEE form was not provided. Work on the kitchen hood was required to be completed before the DCDEE could be completed by the inspector. The last sanitation inspection was completed on 6/24/25 and received a Superior rating. The ABCMS center roster was reviewed and completed. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed 8/22/24. 10A NCAC 09 .0304(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) employee, C. Fraser, had an expired CBC qualification letter. The letter expired on 10/7/25. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. One (1) employee, C. Fraser, did not have a valid qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, October 28, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: We discussed Pathways to the Stars today and I reviewed requirements and forms for each Pathway. Ms. Hayes stated she was aware of where to find QRIS forms on the website. The facility planned to pursue Pathway 3 by working towards NAEYC Accreditation. Ms. Hayes stated that if the timeline for accreditation did not work for the new permit to be issued by the end of 2026, the facility would choose Pathway 2. We will revisit rated license plans during the annual compliance visit. - CBC qualification letters may be renewed up to 6 months prior to the expiration date. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 10/14/2025 Number Present: 120 Completed Date: 10/14/2025 Age: From 0 To 5 Total Minutes: 236 Time In: 09:44 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility had a Five Star Rated License issued August 26, 2021 and an eighteen-month compliance history of 92% prior to today’s visit. The license and NC child care law summary were posted. The following was monitored using the April 2025 Master Center Item Number Listing: supervision, staff/child ratios, CPR/ First Aid, special training, CBC qualification, emergency medical care plan, administration of medication, storage of hazardous products, storage of medication, general safety, discipline, adequate and approved space, program records, license posted, and permit restrictions. I was greeted by A. Hayes, Director, and I explained the purpose of the visit. Ms. Hayes left for an appointment and returned during the walkthrough with Ms. M. Barnat, Assistant Director. All classrooms were visited today. Children were observed on the playground as well as participating in free choice center activities. Teachers were observed engaged with children in the classroom sitting at tables assisting with activities, helping children in the restroom, and providing water after outdoor play. Nurturing conversations were heard between staff and children. Infant safe sleep charts were documented and maintained as required. Bottles were dated and labeled as required. Infants were observed participating in floor play activities as well as being held and fed. Each infant had an assigned crib. Safe sleep waiver information was posted above cribs and waivers were observed in binders in the classroom. Allergy and food preference information was posted. Emergency medications were monitored and each met storage and documentation requirements. Current lesson plans were posted. Menus were posted and current. Adequate supervision was provided and each classroom maintained staff/child ratio. Arrival and departure times were documented as required and transitions were documented on the iPad. Five (5) new staff files were monitored and all staff information was reviewed on the staff and training worksheet completed by Ms. Hayes. One (1) employee, Chelsea Fraser, had an expired CBC qualification letter. The letter expired 10/7/25. A new qualification letter should be obtained within fifteen (15) calendar days. The letter should be on file by 10/29/25. Each employee had current First Aid/CPR. SIDS training was current for staff required to have the training. Program records were reviewed and found in compliance. The last fire inspection was completed on 8/22/24. An inspection was completed on 10/7/25 but a DCDEE form was not provided. Work on the kitchen hood was required to be completed before the DCDEE could be completed by the inspector. The last sanitation inspection was completed on 6/24/25 and received a Superior rating. The ABCMS center roster was reviewed and completed. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed 8/22/24. 10A NCAC 09 .0304(a) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) employee, C. Fraser, had an expired CBC qualification letter. The letter expired on 10/7/25. G.S. 110-90.2(b) & .2703(n)&(o) 1757 A valid qualification letter was not on file and available to review at the facility. One (1) employee, C. Fraser, did not have a valid qualification letter on file for review. G.S. 110-90.2(b) & (d) & .2703(e) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, October 28, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to: jennifer.stansfield@dhhs.nc.gov The emailed compliance letter must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: We discussed Pathways to the Stars today and I reviewed requirements and forms for each Pathway. Ms. Hayes stated she was aware of where to find QRIS forms on the website. The facility planned to pursue Pathway 3 by working towards NAEYC Accreditation. Ms. Hayes stated that if the timeline for accreditation did not work for the new permit to be issued by the end of 2026, the facility would choose Pathway 2. We will revisit rated license plans during the annual compliance visit. - CBC qualification letters may be renewed up to 6 months prior to the expiration date. Thank you for your time today. Please contact me with any questions at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/5/2025 Number Present: 95 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:40 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Five Star Rated License issued on August 26, 2021, and earned 6 points in the staff education component, 6 points in the program component and met the enhanced space and enhanced ratios requirement, and 1 quality point for offering a staff benefits package and parent involvement opportunities. The facility had an eighteen (18) month compliance history score of 92% prior to today’s visit. The last annual compliance visit was conducted 2/9/24. The November 2024 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Michelle Barnat, Assistant Director, and I explained the purpose of my visit. Ms. Barnat stated Ms. Annalee Hayes, Director, was off-site today attending a Bright Horizons director’s meeting. Ms. Barnat accompanied me on the walkthrough. In Spaces 1 & 2 for infant care children received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques and diaper changing procedures were observed. Bottles were dated and labeled. Safe sleep checks were reviewed and met compliance. The safe sleep policy was posted. Diaper creams/topical ointments were monitored. Each child had an assigned crib and linens fit the crib mattresses tightly. Ms. Barnat stated the facility accepted sleep waivers in certain instances, for example infant helmet therapy. I observed a completed waiver in the safe sleep notebook. The child no longer required the waiver. Ms. Barnat and I discussed in the future when waivers were accepted, a notice was required to be posted near the child’s crib stating the child’s name, authorized sleep position, and where the waiver was located. We discussed keeping medical information confidential. Toddlers were observed on the playground. Teachers were engaged and provided adequate supervision. The play area met requirements. Classrooms were organized and materials were observed in good repair. In Space 4 I observed an empty shelf in the corner of the room. The teacher stated it was for music instruments and the instruments were scattered throughout the room and had not been picked up yet. She showed me one (1) shaker and I observed a child playing with a microphone. We discussed providing a sufficient amount of materials to allow children a range of choices. Preschool children were observed participating in free choice activities, large group activities, and outdoor play. All classrooms were observed with plentiful materials and materials were observed in good repair. I observed evidence throughout classrooms of the activity plan being implemented. Staff provided a nurturing environment. Adequate supervision was observed, and staff/child ratio was maintained. The posted activity plan in Space 8 inside the classroom and on the parent board was dated for the week prior. The teacher printed a current activity plan during the visit. Arrival and departure times were documented as required on iPads. Head counts and transitions were documented as well. Playgrounds were monitored and met requirements. I recommended considering creating a natural learning environment on the play space adjacent to the preschool playground. A gravel trail was already laid out in the area and I suggested planting grasses and flowers along the trail to create a walking trail for children and possibly a pollinator flower garden along the fence line. Emergency medications/medications were monitored and met requirements. The facility did not provide transportation. The posted menu was current and reflected what was served today. Four (4) new staff files were monitored and three (3) veteran employee files were reviewed. A sampling of children’s files was reviewed. No violations were observed. Fire Drills and emergency drills were completed as required. Playground inspections were completed as required. The EPR plan was updated in the Risk Management Portal on 10/25/24. The sanitation inspection was completed 7/30/24 and received a “Superior” classification. The last fire inspection was completed on 8/22/24. The report was sent to me within the required time frame. The NC Secretary of State website was reviewed on 2/5/25 and Bright Horizons Children’s Centers, LLC was listed as Current- Active. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 8 was not current. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. Two (2) music instruments were observed present in Space 4. There were eleven (11) children enrolled in the classroom and four (4) children present at the time of the observation. .0510(e)(3) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Star Rated License Reassessment Update: SB 425 extended hold harmless until the new Quality Rating Improvement System (QRIS) is revised and implemented. Facilities are not required to proceed with the rated license assessment at this time unless they voluntarily choose to proceed. Information regarding the QRIS modernization plan can be found on the DCDEE website under the “What’s New” tab. – QRIS update: Get ready for the 3s Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third edition. Information regarding the transition can be found by visiting https://ncrlap.org/Resources/pages/get-ready-for-3s. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://ncrlap.org/. for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Criminal Background Portal/ABCMS: North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. Rule Clarification: 10A NCAC 09 .0606 SAFE SLEEP PRACTICES (f) For each infant with a waiver on file at the center as specified in Paragraph (e) of this Rule, a notice shall be posted for quick reference near the infant's crib, bassinet, play pen, cot or mat that shall include: (1) the infant's name; (2) the infant's authorized sleep position; and (3) the location of the signed waiver. No confidential medical information, including an infant's medical diagnosis, shall be shown on the notice. - For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/5/2025 Number Present: 95 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:40 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Five Star Rated License issued on August 26, 2021, and earned 6 points in the staff education component, 6 points in the program component and met the enhanced space and enhanced ratios requirement, and 1 quality point for offering a staff benefits package and parent involvement opportunities. The facility had an eighteen (18) month compliance history score of 92% prior to today’s visit. The last annual compliance visit was conducted 2/9/24. The November 2024 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Michelle Barnat, Assistant Director, and I explained the purpose of my visit. Ms. Barnat stated Ms. Annalee Hayes, Director, was off-site today attending a Bright Horizons director’s meeting. Ms. Barnat accompanied me on the walkthrough. In Spaces 1 & 2 for infant care children received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques and diaper changing procedures were observed. Bottles were dated and labeled. Safe sleep checks were reviewed and met compliance. The safe sleep policy was posted. Diaper creams/topical ointments were monitored. Each child had an assigned crib and linens fit the crib mattresses tightly. Ms. Barnat stated the facility accepted sleep waivers in certain instances, for example infant helmet therapy. I observed a completed waiver in the safe sleep notebook. The child no longer required the waiver. Ms. Barnat and I discussed in the future when waivers were accepted, a notice was required to be posted near the child’s crib stating the child’s name, authorized sleep position, and where the waiver was located. We discussed keeping medical information confidential. Toddlers were observed on the playground. Teachers were engaged and provided adequate supervision. The play area met requirements. Classrooms were organized and materials were observed in good repair. In Space 4 I observed an empty shelf in the corner of the room. The teacher stated it was for music instruments and the instruments were scattered throughout the room and had not been picked up yet. She showed me one (1) shaker and I observed a child playing with a microphone. We discussed providing a sufficient amount of materials to allow children a range of choices. Preschool children were observed participating in free choice activities, large group activities, and outdoor play. All classrooms were observed with plentiful materials and materials were observed in good repair. I observed evidence throughout classrooms of the activity plan being implemented. Staff provided a nurturing environment. Adequate supervision was observed, and staff/child ratio was maintained. The posted activity plan in Space 8 inside the classroom and on the parent board was dated for the week prior. The teacher printed a current activity plan during the visit. Arrival and departure times were documented as required on iPads. Head counts and transitions were documented as well. Playgrounds were monitored and met requirements. I recommended considering creating a natural learning environment on the play space adjacent to the preschool playground. A gravel trail was already laid out in the area and I suggested planting grasses and flowers along the trail to create a walking trail for children and possibly a pollinator flower garden along the fence line. Emergency medications/medications were monitored and met requirements. The facility did not provide transportation. The posted menu was current and reflected what was served today. Four (4) new staff files were monitored and three (3) veteran employee files were reviewed. A sampling of children’s files was reviewed. No violations were observed. Fire Drills and emergency drills were completed as required. Playground inspections were completed as required. The EPR plan was updated in the Risk Management Portal on 10/25/24. The sanitation inspection was completed 7/30/24 and received a “Superior” classification. The last fire inspection was completed on 8/22/24. The report was sent to me within the required time frame. The NC Secretary of State website was reviewed on 2/5/25 and Bright Horizons Children’s Centers, LLC was listed as Current- Active. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 8 was not current. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. Two (2) music instruments were observed present in Space 4. There were eleven (11) children enrolled in the classroom and four (4) children present at the time of the observation. .0510(e)(3) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Star Rated License Reassessment Update: SB 425 extended hold harmless until the new Quality Rating Improvement System (QRIS) is revised and implemented. Facilities are not required to proceed with the rated license assessment at this time unless they voluntarily choose to proceed. Information regarding the QRIS modernization plan can be found on the DCDEE website under the “What’s New” tab. – QRIS update: Get ready for the 3s Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third edition. Information regarding the transition can be found by visiting https://ncrlap.org/Resources/pages/get-ready-for-3s. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://ncrlap.org/. for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Criminal Background Portal/ABCMS: North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. Rule Clarification: 10A NCAC 09 .0606 SAFE SLEEP PRACTICES (f) For each infant with a waiver on file at the center as specified in Paragraph (e) of this Rule, a notice shall be posted for quick reference near the infant's crib, bassinet, play pen, cot or mat that shall include: (1) the infant's name; (2) the infant's authorized sleep position; and (3) the location of the signed waiver. No confidential medical information, including an infant's medical diagnosis, shall be shown on the notice. - For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/5/2025 Number Present: 95 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 300 Time In: 09:40 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Five Star Rated License issued on August 26, 2021, and earned 6 points in the staff education component, 6 points in the program component and met the enhanced space and enhanced ratios requirement, and 1 quality point for offering a staff benefits package and parent involvement opportunities. The facility had an eighteen (18) month compliance history score of 92% prior to today’s visit. The last annual compliance visit was conducted 2/9/24. The November 2024 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Michelle Barnat, Assistant Director, and I explained the purpose of my visit. Ms. Barnat stated Ms. Annalee Hayes, Director, was off-site today attending a Bright Horizons director’s meeting. Ms. Barnat accompanied me on the walkthrough. In Spaces 1 & 2 for infant care children received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques and diaper changing procedures were observed. Bottles were dated and labeled. Safe sleep checks were reviewed and met compliance. The safe sleep policy was posted. Diaper creams/topical ointments were monitored. Each child had an assigned crib and linens fit the crib mattresses tightly. Ms. Barnat stated the facility accepted sleep waivers in certain instances, for example infant helmet therapy. I observed a completed waiver in the safe sleep notebook. The child no longer required the waiver. Ms. Barnat and I discussed in the future when waivers were accepted, a notice was required to be posted near the child’s crib stating the child’s name, authorized sleep position, and where the waiver was located. We discussed keeping medical information confidential. Toddlers were observed on the playground. Teachers were engaged and provided adequate supervision. The play area met requirements. Classrooms were organized and materials were observed in good repair. In Space 4 I observed an empty shelf in the corner of the room. The teacher stated it was for music instruments and the instruments were scattered throughout the room and had not been picked up yet. She showed me one (1) shaker and I observed a child playing with a microphone. We discussed providing a sufficient amount of materials to allow children a range of choices. Preschool children were observed participating in free choice activities, large group activities, and outdoor play. All classrooms were observed with plentiful materials and materials were observed in good repair. I observed evidence throughout classrooms of the activity plan being implemented. Staff provided a nurturing environment. Adequate supervision was observed, and staff/child ratio was maintained. The posted activity plan in Space 8 inside the classroom and on the parent board was dated for the week prior. The teacher printed a current activity plan during the visit. Arrival and departure times were documented as required on iPads. Head counts and transitions were documented as well. Playgrounds were monitored and met requirements. I recommended considering creating a natural learning environment on the play space adjacent to the preschool playground. A gravel trail was already laid out in the area and I suggested planting grasses and flowers along the trail to create a walking trail for children and possibly a pollinator flower garden along the fence line. Emergency medications/medications were monitored and met requirements. The facility did not provide transportation. The posted menu was current and reflected what was served today. Four (4) new staff files were monitored and three (3) veteran employee files were reviewed. A sampling of children’s files was reviewed. No violations were observed. Fire Drills and emergency drills were completed as required. Playground inspections were completed as required. The EPR plan was updated in the Risk Management Portal on 10/25/24. The sanitation inspection was completed 7/30/24 and received a “Superior” classification. The last fire inspection was completed on 8/22/24. The report was sent to me within the required time frame. The NC Secretary of State website was reviewed on 2/5/25 and Bright Horizons Children’s Centers, LLC was listed as Current- Active. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 8 was not current. GS 110-91(12); .0508(a) 488 For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. Two (2) music instruments were observed present in Space 4. There were eleven (11) children enrolled in the classroom and four (4) children present at the time of the observation. .0510(e)(3) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Wednesday, February 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance/General Comments: Star Rated License Reassessment Update: SB 425 extended hold harmless until the new Quality Rating Improvement System (QRIS) is revised and implemented. Facilities are not required to proceed with the rated license assessment at this time unless they voluntarily choose to proceed. Information regarding the QRIS modernization plan can be found on the DCDEE website under the “What’s New” tab. – QRIS update: Get ready for the 3s Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third edition. Information regarding the transition can be found by visiting https://ncrlap.org/Resources/pages/get-ready-for-3s. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website, https://ncrlap.org/. for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. Criminal Background Portal/ABCMS: North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. Rule Clarification: 10A NCAC 09 .0606 SAFE SLEEP PRACTICES (f) For each infant with a waiver on file at the center as specified in Paragraph (e) of this Rule, a notice shall be posted for quick reference near the infant's crib, bassinet, play pen, cot or mat that shall include: (1) the infant's name; (2) the infant's authorized sleep position; and (3) the location of the signed waiver. No confidential medical information, including an infant's medical diagnosis, shall be shown on the notice. - For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Contact me at Jennifer Stansfield, Child Care Consultant, jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 6/25/2024 Number Present: 104 Completed Date: 6/25/2024 Age: From 0 To 5 Total Minutes: 255 Time In: 10:00 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor applicable child care rules and laws during a routine unannounced visit. The facility currently operated with a Five Star Rated License issued August 26, 2021 and earned 6 points in the staff education component, 6 points in the program component meeting enhanced ratios and enhanced space requirements and 1 point in the quality component for having approved enhanced policies, a staff benefits package, and an infrastructure of parent involvement. The facility had an eighteen month compliance history of 88% prior to today’s visit. The license and NC child care law summary were posted. The following was monitored using the March 2024 Master Center Item Number Listing: supervision, capacity, staff/child ratios, adequate and approved space, criminal background checks, CPR, First Aid, special training, new staff records, storage of hazardous products, and storage of medication. Upon arrival I was greeted by Ms. Annalee Hayes, Director, and I explained the purpose of my visit. Ms. Hayes accompanied me on the walkthrough. All classrooms were visited. Adequate supervision was observed, and staff/child ratio met requirements. Safe sleep checks were observed completed as required. Infant feeding schedules were observed posted in the shared kitchen area for Spaces 1 and 2. I reminded teachers that the rooms should be considered as two separate spaces even though the kitchen area is shared. Staff should not enter the other space unless their classroom is within ratio. I also discussed staff should double check bottles sent from home to ensure each was labeled and dated with the correct date each day. In Space 3 I observed a water bottle stored in a child’s cubby. Ms. Hayes reported that the liquid inside the water bottle was the child’s nutritional shake. Two (2) additional unopened nutritional shakes were observed stored inside the child’s bag. The bottles indicated that once opened the shake should be refrigerated. Ms. Hayes labeled and dated the water bottle and took it to the kitchen for proper storage. I observed toddlers in Space 5 being served and eating lunch. Lunch met nutritional requirements. Afternoon snack was delivered with lunch. I reminded teachers to cross check the menu prior to serving lunch to ensure they were serving what was listed on the menu for lunch and snack and if they made changes to the menu the change should be indicated on the menu prior to serving the food item. Teachers were observed engaged with children. Today was one (1) child’s second day in care. The teacher provided a nurturing environment by holding the child and encouraging him to eat as she supported his transition to care. I observed preschool aged children from Space 9 participating in a yoga activity on the playground. One (1) teacher led the large group activity. Children were allowed to move away from the activity if they chose not to participate. The teacher asked extension questions as children stretched to relate to their garden and science/nature. She also included math activities while they stretched and centered themselves to prepare to go back inside. Both teachers provided positive guidance and a nurturing environment. I observed juice boxes stored in a child’s cubby in Space 7. Ms. Hayes stated the child had a doctor’s note indicating no milk and to provide the child with juice. The juice onsite was 100% apple juice, and the serving size was 6.75 oz. I explained that children could not have more than 6 oz of juice per day. We reviewed the doctor’s note, and it did not indicate how much to serve. I recommended pouring the juice box into a 6 oz cup or getting a new doctor’s note that stated the child could consume more than 6 oz/day. Administration called the parent during the visit and requested a new permission form. The facility should only serve 6 oz of juice until the new doctor’s note is received. The juice was not served during the visit. Arrival and departure times were documented on the iPad. Transitions were documented on App as well each time children moved throughout the building. Staff and training worksheets were reviewed for all staff and three (3) new employee files were reviewed. One (1) employee hired 3/4/24 had BLS CPR training from American Heart Savers. The training met requirements for CPR but did not meet First Aid requirements. First Aid should have been completed by June 4, 2024. I emailed Ms. Hayes information regarding The last sanitation inspection was completed 3/18/24 and received a superior rating. Violation Number Comment Rule 536 Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. A prepared nutritional shake that required refrigeration after opening was observed stored on a child's cubby. 15A NCAC 18A .2804(d) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One employee hired 3/4/24 did not complete First Aid training within 90 days of employment. .1102(c) Corrective Action: Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Tuesday, July 9, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 Jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Rated License Reassessment: The facility is currently assigned to Cohort 2 and the preparation year begins July 1, 2024. Ms. Hayes stated she would reach out to CCRI to enroll in QED to help prepare for the assessments. She also stated that she was considering voluntarily requesting the assessment during the preparation year in March of 2025. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ Thank you for your time today. Please contact me with questions or concerns at jennifer.stansfield@dhhs.nc.gov or 704-956-1648. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/9/2024 Number Present: 75 Completed Date: 2/9/2024 Age: From 0 To 5 Total Minutes: 310 Time In: 09:30 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Five Star Rated License issued on August 26, 2021, and earned 6 points in the staff education component, 6 points in the program component and met the enhanced space and enhanced ratios requirement, and 1 quality point for offering a staff benefits package and parent involvement opportunities. The facility had an eighteen (18) month compliance history score of 85% prior to today’s visit. The last annual compliance visit was conducted 2/15/23. The August 2023 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Annalee Noreika, Director, and I explained the purpose of my visit. Ms. Noreika accompanied me on the walkthrough. In Spaces 1 & 2 for infant care I observed children under twelve months old received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques and diaper changing procedures were observed. Bottles were dated and labeled. Safe sleep checks were reviewed and met compliance. The safe sleep policy was posted. Diaper creams/topical ointments were monitored. Toddlers were observed on the playground. Teachers were engaged and provided adequate supervision. The play area met requirements. Preschool children were observed participating in free choice activities, large group activities, and outdoor play. All classrooms were observed with plentiful materials and materials were observed in good repair. It was recommended to audit books and replace as needed for wear and tear. Staff provided a nurturing environment. Adequate supervision was observed, and staff/child ratio was maintained. Activity plans were posted and current. Arrival and departure times were documented as required on iPads. Playgrounds were monitored and met requirements. The fence on the outer edge of the early preschool playground measured below 4 feet. I recommended placing tubing on the top of the fence to increase the height until a new fence could be installed if the facility decided to replace the fence. Emergency medications/medications were monitored. The facility did not provide transportation. The posted menu was current and reflected what was served today. Eleven (11) new staff files were monitored and two (2) veteran employee files were reviewed. No violations were observed. A sampling of children’s files was reviewed. No violations were observed. Fire Drills and emergency drills were completed as required. Playground inspections were completed as required. The EPR plan was updated in the Risk Management Portal on 10/27/23. The sanitation inspection was completed 11/28/23 and received a “Superior” classification. The last fire inspection was completed on 10/23/23. The NC Secretary of State website was reviewed on 2/9/24 and Bright Horizons Children’s Centers, LLC was listed as Current- Active. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The bottom of the exterior wall of the gym facing the playground was rusted and peeling away from the foundation. The sharp edges were accessible to children. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence on the outer edge of the early preschool playground measured below 4 feet. GS 110-91(6); .0605((i) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The gate to the air conditioning units was not locked. .0604 (m) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. One (1) child's Epi pen was stored in the original box that did not have the prescription attached. .0803(2)(a) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Friday, February 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Star Rated License Reassessment: The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. I will reach out to you prior to the beginning of the preparation year of your assigned cohort and will provide guidance to assist you as you begin the process. If you have questions prior to me reaching out, please don’t hesitate to contact me. Technical Assistance/General Comments: - We discussed room arrangements in preparation for the ERS assessments. It was suggested that the block area in Space 9 be moved from in front of the bathroom door and the cozy area in Space 4 be moved away from the exit door. - I recommended hanging window boxes on the fences on playgrounds. - Staff/child ratio forms should be hung inside each classroom. - The bottom of the exterior wall of the gym facing the playground was rusted and peeling away from the foundation. It was recommended to place a board along the foundation to prevent children from accessing the sharp metal. - At the completion of the visit, an electronic version was reviewed, signed and a copy was emailed to Ms. Noreika along with a copy of the enrollment worksheet and annual compliance checklist. Staff and training worksheets were reviewed and signed by both Ms. Noreika and the consultant, and a copy was left at the facility. Thank you for your time today. Contact me at jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BRIGHT HORIZONS AT MALLARD CREEK Facility ID: 60004036 Consultant: JENNIFER STANSFIELD Operation Type: Center Case Number: Visit Date: 2/9/2024 Number Present: 75 Completed Date: 2/9/2024 Age: From 0 To 5 Total Minutes: 310 Time In: 09:30 AM Time Out: 02:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during the full annual compliance visit. The facility was currently operating with a Five Star Rated License issued on August 26, 2021, and earned 6 points in the staff education component, 6 points in the program component and met the enhanced space and enhanced ratios requirement, and 1 quality point for offering a staff benefits package and parent involvement opportunities. The facility had an eighteen (18) month compliance history score of 85% prior to today’s visit. The last annual compliance visit was conducted 2/15/23. The August 2023 Center Item Number Listing and the May 2023 Annual Compliance Checklist were used to monitor today. The license and NC Summary of the Law were prominently posted. Upon arrival I was greeted by Ms. Annalee Noreika, Director, and I explained the purpose of my visit. Ms. Noreika accompanied me on the walkthrough. In Spaces 1 & 2 for infant care I observed children under twelve months old received care according to individual needs including diapering and bottle feeding. Proper hand washing techniques and diaper changing procedures were observed. Bottles were dated and labeled. Safe sleep checks were reviewed and met compliance. The safe sleep policy was posted. Diaper creams/topical ointments were monitored. Toddlers were observed on the playground. Teachers were engaged and provided adequate supervision. The play area met requirements. Preschool children were observed participating in free choice activities, large group activities, and outdoor play. All classrooms were observed with plentiful materials and materials were observed in good repair. It was recommended to audit books and replace as needed for wear and tear. Staff provided a nurturing environment. Adequate supervision was observed, and staff/child ratio was maintained. Activity plans were posted and current. Arrival and departure times were documented as required on iPads. Playgrounds were monitored and met requirements. The fence on the outer edge of the early preschool playground measured below 4 feet. I recommended placing tubing on the top of the fence to increase the height until a new fence could be installed if the facility decided to replace the fence. Emergency medications/medications were monitored. The facility did not provide transportation. The posted menu was current and reflected what was served today. Eleven (11) new staff files were monitored and two (2) veteran employee files were reviewed. No violations were observed. A sampling of children’s files was reviewed. No violations were observed. Fire Drills and emergency drills were completed as required. Playground inspections were completed as required. The EPR plan was updated in the Risk Management Portal on 10/27/23. The sanitation inspection was completed 11/28/23 and received a “Superior” classification. The last fire inspection was completed on 10/23/23. The NC Secretary of State website was reviewed on 2/9/24 and Bright Horizons Children’s Centers, LLC was listed as Current- Active. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The bottom of the exterior wall of the gym facing the playground was rusted and peeling away from the foundation. The sharp edges were accessible to children. .0601(c) 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence on the outer edge of the early preschool playground measured below 4 feet. GS 110-91(6); .0605((i) 828 Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The gate to the air conditioning units was not locked. .0604 (m) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. One (1) child's Epi pen was stored in the original box that did not have the prescription attached. .0803(2)(a) Corrective Action: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before Friday, February 23, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Jennifer Stansfield, Child Care Consultant PO Box 1967 Huntersville, NC 28078 jennifer.stansfield@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Resuming Star Rated License Reassessment: The hold harmless legislation was extended and signed into law on Monday June 12th, 2023. This legislation allows facilities to remain at their current star level without a reassessment until June 30, 2024 and when reassessed it reduces the education evaluation requirements for lead teachers from 75% to 50% until June of 2026. To prepare for the reassessment process, DCDEE has developed a cohort system. There are three cohorts, and each include a preparation year and a reassessment year. I will reach out to you prior to the beginning of the preparation year of your assigned cohort and will provide guidance to assist you as you begin the process. If you have questions prior to me reaching out, please don’t hesitate to contact me. Technical Assistance/General Comments: - We discussed room arrangements in preparation for the ERS assessments. It was suggested that the block area in Space 9 be moved from in front of the bathroom door and the cozy area in Space 4 be moved away from the exit door. - I recommended hanging window boxes on the fences on playgrounds. - Staff/child ratio forms should be hung inside each classroom. - The bottom of the exterior wall of the gym facing the playground was rusted and peeling away from the foundation. It was recommended to place a board along the foundation to prevent children from accessing the sharp metal. - At the completion of the visit, an electronic version was reviewed, signed and a copy was emailed to Ms. Noreika along with a copy of the enrollment worksheet and annual compliance checklist. Staff and training worksheets were reviewed and signed by both Ms. Noreika and the consultant, and a copy was left at the facility. Thank you for your time today. Contact me at jennifer.stansfield@dhhs.nc.gov or 704-956-1648 or Michele Sullivan, Licensing Supervisor, michele.sullivan@dhhs.nc.gov or 704-594-0147 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times