Alliance Center FOR Education AT THE Plaza

10A NCAC 09 .0514 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/19/2026 Number Present: 36 Completed Date: 2/19/2026 Age: From 2 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued August 21, 2025 and had an eighteen (18) month compliance history score of 84 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance of the facility by Ms. S. Ford, Program Administrator, where I shared the purpose of today’s visit. Ms. Ford allowed me entry into the building, and we then proceeded to the facility’s office where I placed my personal items before discussing today’s visit in detail. I reminded Ms. Ford that during today’s visit I would be conducting a walk-through of the facility, monitoring both outdoor learning environments, the bus used to transport children, reviewing program documents followed by monitoring both staff and child’s files. She stated that she understood and we began the walk-through. In the lobby the facility’s license, a copy of the NC Summary of Law, Safe Arrival/Departure procedures and the program’s Emergency Medical Care Plan were observed posted in visible areas. No Smoking Signage was observed posted on the exterior of the building near the entryway. During the visit four (4) licensed childcare spaces, the facility’s kitchen, two (2) outdoor learning environments, four (4) restrooms, the program’s bus and all spaces adjacent to these areas were monitored for compliance. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. I asked Ms. Ford if the current week’s lesson plan was accessible for review and she stated that she would check an area near the teacher’s workstation located at the rear of the room to see if it was there. Upon checking that area, she stated that she did not see it. We then asked a member of classroom teaching staff about the location of the current lesson plan. She stated that it had not yet been printed or posted, but she would do it now. It was at that point she printed the current week’s lesson plan and posted it on the classroom’s curriculum board. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. Ms. Ford was reminded that while the presence of some of these pods were to be expected in a natural learning environment the amount present was excessive and they pose a safety hazard. She stated that she understood and would follow up with the program’s lawn care specialists to have the area cleaned. These pods were also observed while monitoring the outdoor learning environment utilized by older preschool-aged children but in a much smaller quantity. It was also while monitoring this area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. This was discussed with Ms. Ford. She was informed that each of these items poses a hazard and reminded that the presence of excessive leaves or other debris in this area promotes the presence of pests, so this would need to be corrected immediately. The facility was found in compliance with supervision, staff/child ratio, capacity and group size. During today’s visit the center’s incident log was monitored. It was observed to be stored and completed, as required. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. This was discussed with Ms. Ford and she was reminded that emergency drills shall be conducted at least every three months and records shall be maintained as required by the NC Child Care Rules. The facility’s kitchen was monitored and found to be in compliance. Attendance records were reviewed. They were observed to have been completed as required. Hazardous materials were observed being stored as required. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. It was also observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. Each of these concerns was discussed with the Administrator and she was observed speaking with each child’s parent at pick-up about the issues. Ms. Ford stated that the topical ointment had been sent home with the child, as the parent stated it was no longer required. Five (5) children’s files were monitored today. It was observed that the facility currently utilizes a uniform checklist page for parents to acknowledge receipt and review of specific policies. It was observed that one (1) child had an incomplete checklist on file that did not include acknowledgement of reviewing the program’s Parent Participation Plan, reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or receipt of written notification of the program’s smoking and tobacco restriction policy. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization and three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. It was also observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. This information was discussed with the Administrator and she stated that each of these items would be corrected immediately. It was also observed directly after this discussion that one (1) staff member met with Ms. Ford to review a document explaining the functions/description of her job then signed/dated a copy of this document and had a copy placed in her personnel file. The program’s Emergency Preparedness and Response Plan was reviewed and found to have been updated, as required. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. This information was shared with Ms. Ford and corrected during the visit. The program’s CBC Roster was reviewed via ABCMS. It was observed to be accessible and completed, as required. The facility was previously approved to provide transportation but until recently had shared a bus with another Head Start site. During today’s visit a commercial sized passenger bus was observed present, and it was shared that this is the vehicle currently being used to transport children enrolled in the program. The vehicle was monitored for all required transportation standards. It was found to be compliant. The program’s last approved annual Fire Inspection was conducted on February 09, 2026. The program’s last Sanitation Inspection was conducted on September 24, 2025, receiving four (4) demerits and a rating of Superior. There were twelve (12) violations cited during today’s visit, four (4) of which were corrected during the visit. Therefore, there are currently eight (8) violations outstanding. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. GS 110-91(12); .0508(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. It was also while monitoring the area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. 15A NCAC 18A .2832(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization. .1102(d) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Parent Participation Plan on file. 10A NCAC 09 .0515(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. 10A NCAC 09 .0514(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. .0607(d)(10) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. .0801 (e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing or receiving written notification of the program’s smoking and tobacco restriction policy on file. .0604(j) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(b) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Medication was monitored. It was observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. 10A NCAC 09 .0803(2)(b)(i-v) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday March 05, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, rust accessibility, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to put a schedule in place to ensure all required monthly/quarterly emergency drills and routine inspections are conducted, as required. -The Administrator was reminded of the importance of ensuring that all staff stay current on all specialized training. We spoke specifically about CPR and First Aid. -The Administrator and I discussed the importance of thoroughly reviewing all required forms and paperwork for both children/staff to ensure all acknowledgements are completed and no pertinent information is omitted. -We discussed the importance of ensuring the facility’s EPR/Ready to Go File is always current, accessible and includes all required information in the event of an emergency. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0515 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/19/2026 Number Present: 36 Completed Date: 2/19/2026 Age: From 2 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued August 21, 2025 and had an eighteen (18) month compliance history score of 84 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance of the facility by Ms. S. Ford, Program Administrator, where I shared the purpose of today’s visit. Ms. Ford allowed me entry into the building, and we then proceeded to the facility’s office where I placed my personal items before discussing today’s visit in detail. I reminded Ms. Ford that during today’s visit I would be conducting a walk-through of the facility, monitoring both outdoor learning environments, the bus used to transport children, reviewing program documents followed by monitoring both staff and child’s files. She stated that she understood and we began the walk-through. In the lobby the facility’s license, a copy of the NC Summary of Law, Safe Arrival/Departure procedures and the program’s Emergency Medical Care Plan were observed posted in visible areas. No Smoking Signage was observed posted on the exterior of the building near the entryway. During the visit four (4) licensed childcare spaces, the facility’s kitchen, two (2) outdoor learning environments, four (4) restrooms, the program’s bus and all spaces adjacent to these areas were monitored for compliance. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. I asked Ms. Ford if the current week’s lesson plan was accessible for review and she stated that she would check an area near the teacher’s workstation located at the rear of the room to see if it was there. Upon checking that area, she stated that she did not see it. We then asked a member of classroom teaching staff about the location of the current lesson plan. She stated that it had not yet been printed or posted, but she would do it now. It was at that point she printed the current week’s lesson plan and posted it on the classroom’s curriculum board. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. Ms. Ford was reminded that while the presence of some of these pods were to be expected in a natural learning environment the amount present was excessive and they pose a safety hazard. She stated that she understood and would follow up with the program’s lawn care specialists to have the area cleaned. These pods were also observed while monitoring the outdoor learning environment utilized by older preschool-aged children but in a much smaller quantity. It was also while monitoring this area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. This was discussed with Ms. Ford. She was informed that each of these items poses a hazard and reminded that the presence of excessive leaves or other debris in this area promotes the presence of pests, so this would need to be corrected immediately. The facility was found in compliance with supervision, staff/child ratio, capacity and group size. During today’s visit the center’s incident log was monitored. It was observed to be stored and completed, as required. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. This was discussed with Ms. Ford and she was reminded that emergency drills shall be conducted at least every three months and records shall be maintained as required by the NC Child Care Rules. The facility’s kitchen was monitored and found to be in compliance. Attendance records were reviewed. They were observed to have been completed as required. Hazardous materials were observed being stored as required. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. It was also observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. Each of these concerns was discussed with the Administrator and she was observed speaking with each child’s parent at pick-up about the issues. Ms. Ford stated that the topical ointment had been sent home with the child, as the parent stated it was no longer required. Five (5) children’s files were monitored today. It was observed that the facility currently utilizes a uniform checklist page for parents to acknowledge receipt and review of specific policies. It was observed that one (1) child had an incomplete checklist on file that did not include acknowledgement of reviewing the program’s Parent Participation Plan, reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or receipt of written notification of the program’s smoking and tobacco restriction policy. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization and three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. It was also observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. This information was discussed with the Administrator and she stated that each of these items would be corrected immediately. It was also observed directly after this discussion that one (1) staff member met with Ms. Ford to review a document explaining the functions/description of her job then signed/dated a copy of this document and had a copy placed in her personnel file. The program’s Emergency Preparedness and Response Plan was reviewed and found to have been updated, as required. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. This information was shared with Ms. Ford and corrected during the visit. The program’s CBC Roster was reviewed via ABCMS. It was observed to be accessible and completed, as required. The facility was previously approved to provide transportation but until recently had shared a bus with another Head Start site. During today’s visit a commercial sized passenger bus was observed present, and it was shared that this is the vehicle currently being used to transport children enrolled in the program. The vehicle was monitored for all required transportation standards. It was found to be compliant. The program’s last approved annual Fire Inspection was conducted on February 09, 2026. The program’s last Sanitation Inspection was conducted on September 24, 2025, receiving four (4) demerits and a rating of Superior. There were twelve (12) violations cited during today’s visit, four (4) of which were corrected during the visit. Therefore, there are currently eight (8) violations outstanding. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. GS 110-91(12); .0508(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. It was also while monitoring the area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. 15A NCAC 18A .2832(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization. .1102(d) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Parent Participation Plan on file. 10A NCAC 09 .0515(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. 10A NCAC 09 .0514(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. .0607(d)(10) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. .0801 (e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing or receiving written notification of the program’s smoking and tobacco restriction policy on file. .0604(j) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(b) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Medication was monitored. It was observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. 10A NCAC 09 .0803(2)(b)(i-v) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday March 05, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, rust accessibility, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to put a schedule in place to ensure all required monthly/quarterly emergency drills and routine inspections are conducted, as required. -The Administrator was reminded of the importance of ensuring that all staff stay current on all specialized training. We spoke specifically about CPR and First Aid. -The Administrator and I discussed the importance of thoroughly reviewing all required forms and paperwork for both children/staff to ensure all acknowledgements are completed and no pertinent information is omitted. -We discussed the importance of ensuring the facility’s EPR/Ready to Go File is always current, accessible and includes all required information in the event of an emergency. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/19/2026 Number Present: 36 Completed Date: 2/19/2026 Age: From 2 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued August 21, 2025 and had an eighteen (18) month compliance history score of 84 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance of the facility by Ms. S. Ford, Program Administrator, where I shared the purpose of today’s visit. Ms. Ford allowed me entry into the building, and we then proceeded to the facility’s office where I placed my personal items before discussing today’s visit in detail. I reminded Ms. Ford that during today’s visit I would be conducting a walk-through of the facility, monitoring both outdoor learning environments, the bus used to transport children, reviewing program documents followed by monitoring both staff and child’s files. She stated that she understood and we began the walk-through. In the lobby the facility’s license, a copy of the NC Summary of Law, Safe Arrival/Departure procedures and the program’s Emergency Medical Care Plan were observed posted in visible areas. No Smoking Signage was observed posted on the exterior of the building near the entryway. During the visit four (4) licensed childcare spaces, the facility’s kitchen, two (2) outdoor learning environments, four (4) restrooms, the program’s bus and all spaces adjacent to these areas were monitored for compliance. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. I asked Ms. Ford if the current week’s lesson plan was accessible for review and she stated that she would check an area near the teacher’s workstation located at the rear of the room to see if it was there. Upon checking that area, she stated that she did not see it. We then asked a member of classroom teaching staff about the location of the current lesson plan. She stated that it had not yet been printed or posted, but she would do it now. It was at that point she printed the current week’s lesson plan and posted it on the classroom’s curriculum board. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. Ms. Ford was reminded that while the presence of some of these pods were to be expected in a natural learning environment the amount present was excessive and they pose a safety hazard. She stated that she understood and would follow up with the program’s lawn care specialists to have the area cleaned. These pods were also observed while monitoring the outdoor learning environment utilized by older preschool-aged children but in a much smaller quantity. It was also while monitoring this area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. This was discussed with Ms. Ford. She was informed that each of these items poses a hazard and reminded that the presence of excessive leaves or other debris in this area promotes the presence of pests, so this would need to be corrected immediately. The facility was found in compliance with supervision, staff/child ratio, capacity and group size. During today’s visit the center’s incident log was monitored. It was observed to be stored and completed, as required. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. This was discussed with Ms. Ford and she was reminded that emergency drills shall be conducted at least every three months and records shall be maintained as required by the NC Child Care Rules. The facility’s kitchen was monitored and found to be in compliance. Attendance records were reviewed. They were observed to have been completed as required. Hazardous materials were observed being stored as required. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. It was also observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. Each of these concerns was discussed with the Administrator and she was observed speaking with each child’s parent at pick-up about the issues. Ms. Ford stated that the topical ointment had been sent home with the child, as the parent stated it was no longer required. Five (5) children’s files were monitored today. It was observed that the facility currently utilizes a uniform checklist page for parents to acknowledge receipt and review of specific policies. It was observed that one (1) child had an incomplete checklist on file that did not include acknowledgement of reviewing the program’s Parent Participation Plan, reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or receipt of written notification of the program’s smoking and tobacco restriction policy. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization and three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. It was also observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. This information was discussed with the Administrator and she stated that each of these items would be corrected immediately. It was also observed directly after this discussion that one (1) staff member met with Ms. Ford to review a document explaining the functions/description of her job then signed/dated a copy of this document and had a copy placed in her personnel file. The program’s Emergency Preparedness and Response Plan was reviewed and found to have been updated, as required. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. This information was shared with Ms. Ford and corrected during the visit. The program’s CBC Roster was reviewed via ABCMS. It was observed to be accessible and completed, as required. The facility was previously approved to provide transportation but until recently had shared a bus with another Head Start site. During today’s visit a commercial sized passenger bus was observed present, and it was shared that this is the vehicle currently being used to transport children enrolled in the program. The vehicle was monitored for all required transportation standards. It was found to be compliant. The program’s last approved annual Fire Inspection was conducted on February 09, 2026. The program’s last Sanitation Inspection was conducted on September 24, 2025, receiving four (4) demerits and a rating of Superior. There were twelve (12) violations cited during today’s visit, four (4) of which were corrected during the visit. Therefore, there are currently eight (8) violations outstanding. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. GS 110-91(12); .0508(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. It was also while monitoring the area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. 15A NCAC 18A .2832(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization. .1102(d) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Parent Participation Plan on file. 10A NCAC 09 .0515(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. 10A NCAC 09 .0514(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. .0607(d)(10) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. .0801 (e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing or receiving written notification of the program’s smoking and tobacco restriction policy on file. .0604(j) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(b) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Medication was monitored. It was observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. 10A NCAC 09 .0803(2)(b)(i-v) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday March 05, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, rust accessibility, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to put a schedule in place to ensure all required monthly/quarterly emergency drills and routine inspections are conducted, as required. -The Administrator was reminded of the importance of ensuring that all staff stay current on all specialized training. We spoke specifically about CPR and First Aid. -The Administrator and I discussed the importance of thoroughly reviewing all required forms and paperwork for both children/staff to ensure all acknowledgements are completed and no pertinent information is omitted. -We discussed the importance of ensuring the facility’s EPR/Ready to Go File is always current, accessible and includes all required information in the event of an emergency. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/19/2026 Number Present: 36 Completed Date: 2/19/2026 Age: From 2 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued August 21, 2025 and had an eighteen (18) month compliance history score of 84 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated April 2025 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance of the facility by Ms. S. Ford, Program Administrator, where I shared the purpose of today’s visit. Ms. Ford allowed me entry into the building, and we then proceeded to the facility’s office where I placed my personal items before discussing today’s visit in detail. I reminded Ms. Ford that during today’s visit I would be conducting a walk-through of the facility, monitoring both outdoor learning environments, the bus used to transport children, reviewing program documents followed by monitoring both staff and child’s files. She stated that she understood and we began the walk-through. In the lobby the facility’s license, a copy of the NC Summary of Law, Safe Arrival/Departure procedures and the program’s Emergency Medical Care Plan were observed posted in visible areas. No Smoking Signage was observed posted on the exterior of the building near the entryway. During the visit four (4) licensed childcare spaces, the facility’s kitchen, two (2) outdoor learning environments, four (4) restrooms, the program’s bus and all spaces adjacent to these areas were monitored for compliance. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. I asked Ms. Ford if the current week’s lesson plan was accessible for review and she stated that she would check an area near the teacher’s workstation located at the rear of the room to see if it was there. Upon checking that area, she stated that she did not see it. We then asked a member of classroom teaching staff about the location of the current lesson plan. She stated that it had not yet been printed or posted, but she would do it now. It was at that point she printed the current week’s lesson plan and posted it on the classroom’s curriculum board. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. Ms. Ford was reminded that while the presence of some of these pods were to be expected in a natural learning environment the amount present was excessive and they pose a safety hazard. She stated that she understood and would follow up with the program’s lawn care specialists to have the area cleaned. These pods were also observed while monitoring the outdoor learning environment utilized by older preschool-aged children but in a much smaller quantity. It was also while monitoring this area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. This was discussed with Ms. Ford. She was informed that each of these items poses a hazard and reminded that the presence of excessive leaves or other debris in this area promotes the presence of pests, so this would need to be corrected immediately. The facility was found in compliance with supervision, staff/child ratio, capacity and group size. During today’s visit the center’s incident log was monitored. It was observed to be stored and completed, as required. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. This was discussed with Ms. Ford and she was reminded that emergency drills shall be conducted at least every three months and records shall be maintained as required by the NC Child Care Rules. The facility’s kitchen was monitored and found to be in compliance. Attendance records were reviewed. They were observed to have been completed as required. Hazardous materials were observed being stored as required. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. It was also observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. Each of these concerns was discussed with the Administrator and she was observed speaking with each child’s parent at pick-up about the issues. Ms. Ford stated that the topical ointment had been sent home with the child, as the parent stated it was no longer required. Five (5) children’s files were monitored today. It was observed that the facility currently utilizes a uniform checklist page for parents to acknowledge receipt and review of specific policies. It was observed that one (1) child had an incomplete checklist on file that did not include acknowledgement of reviewing the program’s Parent Participation Plan, reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy or receipt of written notification of the program’s smoking and tobacco restriction policy. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization and three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. It was also observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. This information was discussed with the Administrator and she stated that each of these items would be corrected immediately. It was also observed directly after this discussion that one (1) staff member met with Ms. Ford to review a document explaining the functions/description of her job then signed/dated a copy of this document and had a copy placed in her personnel file. The program’s Emergency Preparedness and Response Plan was reviewed and found to have been updated, as required. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. This information was shared with Ms. Ford and corrected during the visit. The program’s CBC Roster was reviewed via ABCMS. It was observed to be accessible and completed, as required. The facility was previously approved to provide transportation but until recently had shared a bus with another Head Start site. During today’s visit a commercial sized passenger bus was observed present, and it was shared that this is the vehicle currently being used to transport children enrolled in the program. The vehicle was monitored for all required transportation standards. It was found to be compliant. The program’s last approved annual Fire Inspection was conducted on February 09, 2026. The program’s last Sanitation Inspection was conducted on September 24, 2025, receiving four (4) demerits and a rating of Superior. There were twelve (12) violations cited during today’s visit, four (4) of which were corrected during the visit. Therefore, there are currently eight (8) violations outstanding. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. While monitoring Space #1, the Two-year-old room, the posted lesson plan on the classroom’s curriculum board was observed to be dated for the week of February 2nd through February 6th. GS 110-91(12); .0508(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. Two outdoor learning environments were monitored during today’s visit. In the outdoor learning environment utilized by younger preschool-aged children an abundance of small, brown Sweet Gum Tree pods were observed present on the ground. It was also while monitoring the area utilized by older children that broken tree branches, pieces of trash, mounds of leaves and an active ant hill was observed present. 15A NCAC 18A .2832(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that three (3) new staff members did not have documentation on file for having successfully completed certification in First Aid training appropriate to the age of the children in care from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have documentation on file for having successfully completed certification in CPR training appropriate to the age of the children in care from an approved training organization. .1102(d) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Parent Participation Plan on file. 10A NCAC 09 .0515(a) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Seven (7) staff files were reviewed including five (5) new staff members and two (2) veteran staff members. It was observed that one (1) new staff member did not have a signed and dated statement that they received a job description on file. 10A NCAC 09 .0514(g) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Quarterly emergency drills were monitored. It was observed that the program’s last emergency drill was documented to have taken place on September 26, 2025. .0604(u);.0302(d)(8) 1823 The EPR Plan did not include the location of the Ready to Go File and or the required information. The program’s Ready to Go File was monitored and it was observed to be missing information for two (2) new staff members and three (3) currently enrolled children. .0607(d)(10) 1836 Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. Medication was monitored. It was observed that one (1) child with a documented, chronic medical condition requiring two (2) life-saving medications, only had one medication onsite and accessible for use as the other medication present had expired on December 31, 2025. .0801 (e) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing or receiving written notification of the program’s smoking and tobacco restriction policy on file. .0604(j) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. Five (5) children’s files were monitored today. It was observed that one (1) child did not have an acknowledgement of reviewing the program’s Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file. .0608(b) 1879 Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. Medication was monitored. It was observed that one (1) child with a prescription, topical ointment present did not have the correct corresponding paperwork complete and on file. 10A NCAC 09 .0803(2)(b)(i-v) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday March 05, 2026 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, rust accessibility, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to put a schedule in place to ensure all required monthly/quarterly emergency drills and routine inspections are conducted, as required. -The Administrator was reminded of the importance of ensuring that all staff stay current on all specialized training. We spoke specifically about CPR and First Aid. -The Administrator and I discussed the importance of thoroughly reviewing all required forms and paperwork for both children/staff to ensure all acknowledgements are completed and no pertinent information is omitted. -We discussed the importance of ensuring the facility’s EPR/Ready to Go File is always current, accessible and includes all required information in the event of an emergency. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: 0325-230L Visit Date: 3/25/2025 Number Present: 29 Completed Date: 3/25/2025 Age: From 3 To 5 Total Minutes: 180 Time In: 10:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced On March 18, 2025 the Division of Child Development and Early Education (DCDEE) received a complaint allegation regarding the following: There is a concern that a child was not adequately supervised. The purpose of today’s visit was to discuss the allegation with administration. The 18-month compliance history was 79% prior to today’s visit. Upon arrival I was greeted at the front entrance of the facility by Mr. M. Moody, Family Case Manager, where we exchanged pleasantries, and I inquired if Ms. S. Ford, Program Administrator was available. Ms. Ford then exited her office and joined us in the lobby where I shared the purpose of today’s visit as we proceeded to her office. I informed Ms. Ford that although the complaint allegation that I had received was a self-report a follow-up visit still had to be conducted. She stated that she understood. It was at that point the allegation was read aloud to Ms. Ford and I asked if she had any questions. She stated she did not. I then asked Ms. Ford if she had any knowledge of a situation that had occurred recently that was similar to the allegation that I had shared, and she stated that she did. She then shared some of the details of an incident that had taken place on March 14, 2025 involving a child from the three year old classroom that had been left for approximately one minute unattended on the facility’s front playground. I then asked her if there were any additional teachers onsite today that had any knowledge of this incident. She stated yes, there were other teachers present today that had been present when the incident had occurred except for the teacher who experienced the lapse in supervision. She reported that the teacher had been terminated following an internal investigation of the event. I then informed Ms. Ford that I would need to speak with each of those teachers. Additional staff interviews were individually conducted. One staff member stated that she had observed one teacher from the three-year-old classroom transition into the four-year-old classroom from the playground with seven (7) students. It was reported that immediately upon the outside door closing the three-year-old teacher made the statement that she had left a child outside because she could see the child through the window. It was at that point the staff member opened the outside classroom door and allowed the child entry into the building. The staff member shared the child did not appear visually upset or frightened. She stated that the child joined the line with the other students in the three-year old classroom and they transitioned to their classroom. Another staff member stated that she was not aware of the lapse in supervision. She stated that she was not present on the playground when the transition took place. She informed me that she was present in the three-year-old classroom with seven (7) children and when the three-year-old teacher transitioned into the same class she had eight (8) children with her. After speaking with these staff members a walk-through of the program was conducted and both the three-year-old classroom’s attendance records and any utilized transition related documents were requested and reviewed. It was shared that their program currently only utilizes the daily attendance record for transitions. While reviewing this form it was observed that although it was reported during the interviews that fifteen (15) children were present on that day there were only fourteen (14) children marked present on the form utilized during transitions. It was also observed that one child that had been marked absent for the day was documented as being both signed in and out on the day of the incident. This information was shared and reviewed with the Administrator during today’s visit. During today’s visit it was shared that there was video footage available of the incident. This video was reviewed. It was observed there was a group of eight (8) children present on the playground with one (1) teacher. After watching for approximately two (2) minutes the teacher was observed beginning to transition seven (7) students into the building utilizing a door located in Space #4. As this transition was happening, one child remained playing near a stationary play structure and was left unattended on the playground. After a little more than one minute the child appeared from behind the stationary play structure and headed towards the door in Space #4 that had been previously used by the teacher and seven (7) transitioning children. The door had been reopened by another staff member allowing the child to enter the building and rejoin the other seven (7) children and the teacher that had previously entered the building. Based on staff interviews and a review of video footage of the incident there is evidence of a violation of childcare requirements related to a child or children not being adequately supervised. Therefore, this allegation was SUBSTANTIATED. There were two (2) violations cited today. One violation was cited related to the complaint allegation and one violation was cited related to documentation of attendance records. Violation Number Comment Rule 303 Children were not adequately supervised at all times. Based on staff interviews and a review of video footage it was determined that a three-year-old child was left unattended on the playground when the child’s teacher transitioned with the rest of the class back to the classroom. .1801(a)(1-5) 1301 Center did not maintain a record of daily attendance. During today's visit the three-year-old classroom's daily attendance form was reviewed. It was observed that although it was reported during staff interviews fifteen (15) children were present on that day of the incident there were only fourteen (14) children marked present on the form utilized during transitions. It was also observed that one child that had been marked absent for the day was documented as being both signed in and out on the day of the incident. GS 110-91(9) Corrective Action: All violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Tuesday April 08, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -Ms. Ford and I discussed the importance of ensuring that all staff members understand the necessity of both supervising children of all ages adequately and successfully transitioning all children from one location to another by utilizing both head counts and face to name recognition. -I reminded Ms. Ford that all attendance and transitioning documentation should be completed as it is happening to ensure it is accurate and not at either the beginning or end of a transition. -Ms. Ford and I discussed that although two violations were cited today there could be additional actions that follow due to the nature of the complaint. -Ms. Ford shared that she had recently completed onsite supervision training with staff members following the incident. We discussed the importance of ensuring all staff members are aware of the program’s transition related processes and the expectation that adequate supervision is always maintained. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/26/2025 Number Present: 25 Completed Date: 2/26/2025 Age: From 3 To 5 Total Minutes: 315 Time In: 09:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued January 11, 2021 and had an eighteen (18) month compliance history score of 76 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated November 2024 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance by Mr. M. Moody, Family Case Manager. I introduced myself and shared the purpose of today’s visit. I then asked if Ms. S. Ford, Program Administrator, was available and Mr. Moody shared that she was currently on a field trip with the center and there were no children present in the facility. He informed me that they should be back by noon, as today was also an early dismissal day. I told Mr. Moody that I would still need to conduct the visit and either or another staff member could accompany me. It was at this point Ms. L. Thorn, the program’s chef, joined us in the lobby and it was decided that she would join me on the walk-through. Ms. Thorn then escorted me to the facility’s office where I placed my personal items before we began a walk-through of the facility. Four (4) licensed child care spaces, the facility’s kitchen, two (2) outdoor learning environments, four (4) restrooms and all spaces adjacent to these areas were monitored for compliance. In the lobby the facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan, No Smoking Signage and information about the field trip were observed posted in visible areas. In Space #2 upon entering the classroom the door was observed difficult to move and requiring a small amount of force to open. I asked Ms. Thorn if this was typical and I was informed that it does require a some level of pushing to get the door open. I shared that this was a safety hazard and would need to be repaired, as it creates a delay with both accessing and exiting the space when the classroom utilizes this path of travel for emergency evacuation drills. It was also observed that a large section of linoleum approximately one inch and a half wide by ten inches long was missing on the floor near the door leading to the outdoor learning environment causing an opening to form in that area. This was also shared, as it poses a tripping hazard and needs to either be covered or repaired immediately. The outdoor learning environment was monitored. A large, white storage container was observed present immediately near the left side of the fence and in poor repair. The bottom of the storage unit had visible holes, leaves/other debris surrounding it and small openings present. It also had visible rusting on the sides and accessible to children. I shared with Ms. Thorn this container would either need to be removed or repaired immediately as it promotes the presence of pests. I also informed her that all the debris located in the area with the storage unit would need to be cleared. Upon completing the walk-through of the facility children were observed returning from the field trip and transitioning to their classrooms. It was at that point Ms. Ford arrived and began to assist with today's visit. Teachers assisted children with transitional activities, personal care routines and meal-time while providing nurturing interactions. The facility was found in compliance with supervision, staff/child ratio, capacity and group size. During today’s visit the center’s incident log was monitored. It was observed that various completed incident reports were being stored in the same binder with center’s incident log. I informed Ms. Ford that these completed incident reports would need to be removed and stored in the corresponding child’s file, as required. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Four (4) children’s files were monitored today. It was observed that each child’s file did not contain a signed/dated parent’s statement acknowledging the facility's discipline policy including the child’s name and date of enrollment. It was also observed that two children that participated in today’s field trip did not have a written statement on file for participation in an off-premises activity that included all required information. Eight (8) veteran staff files were reviewed utilizing the most current staff and training worksheet. It was observed that three (3) staff members did not have documentation on file for having current certification in either CPR or First Aid. The Emergency Preparedness and Response Plan was reviewed and found to have been updated, as required. The Ready to Go File was monitored and found to be in compliance. The facility does not provide its own transportation but receives transportation support from another ACE site. The last annual Sanitation Inspection was conducted on 10/28/24 with a rating of Superior and seven demerits. The last annual Fire Inspection the facility has on file was conducted on 02/04/25 but the completed, approved inspection form had not forwarded to myself within seven days, as required. There were nine (9) violations cited during today’s visit. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last annual Fire Inspection the facility has on file was conducted on 02/04/25 but the completed, approved inspection form had not forwarded to myself within seven days, as required. 10A NCAC 09 .0304(a) 453 The schedule of off premise activities was not current and/or did not include required information. It was observed that two (2) children that participated in today’s field trip did not have a written statement on file for participation in an off-premises activity that included all required information. .1005(b)(5)(A-E) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. It was observed that a large section of linoleum approximately one inch and a half wide by ten inches long was missing on the floor near the door leading to the outdoor learning environment causing an opening to form in that area. 15A NCAC 18A .2824(a)&(b) 807 A safe indoor and outdoor environment was not provided for the children. In Space #2 upon entering the classroom the door was observed difficult to move and requiring a small amount of force to open. I shared that this is a safety hazard, as it creates a delay with both accessing and exiting the space when the classroom utilizes this path of travel for emergency evacuation drills. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor learning environment was monitored. A large, white storage container was observed present immediately near the left side of the fence and in poor repair. The bottom of the storage unit had visible holes, leaves/other debris surrounding it and small openings present. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. During today’s visit the center’s incident log was monitored. It was observed that various completed incident reports were being stored in the same binder with center’s incident log. .0802 (e) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Eight (8) veteran staff files were reviewed utilizing the most current staff and training worksheet. It was observed that three (3) staff members did not have documentation on file for having current First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Eight (8) veteran staff files were reviewed utilizing the most current staff and training worksheet. It was observed that three (3) staff members did not have documentation on file for having current CPR certification in either CPR. .1102(d) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Four (4) children’s files were monitored today. It was observed that each child’s file did not contain a signed/dated parent’s statement acknowledging the facility’s discipline policy including the child’s name and date of enrollment. .1804(b) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday March 12, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, rust accessibility, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to monitor the walls, floors, ceilings and fixtures to ensure that they are in good repair. -The Administrator was reminded of the importance of ensuring that all staff stay current on all specialized training. We spoke specifically about CPR and First Aid. -The Administrator and I discussed the importance of reviewing policies/procedures for both transporting children and conducting off-premises activities with children. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. - The center’s LLC is listed as current-active with the NC Secretary of State’s office. At the conclusion of today's visit Ms. Ford and I discussed the facility's current eighteen month compliance history. I reminded her that prior to today's visit it was 76% and it is required that all licensed program maintain compliance of at least 75%. I shared with her that if the program falls below that required percentage then an Administrative Action may be immediately recommended. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/26/2025 Number Present: 25 Completed Date: 2/26/2025 Age: From 3 To 5 Total Minutes: 315 Time In: 09:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued January 11, 2021 and had an eighteen (18) month compliance history score of 76 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated November 2024 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance by Mr. M. Moody, Family Case Manager. I introduced myself and shared the purpose of today’s visit. I then asked if Ms. S. Ford, Program Administrator, was available and Mr. Moody shared that she was currently on a field trip with the center and there were no children present in the facility. He informed me that they should be back by noon, as today was also an early dismissal day. I told Mr. Moody that I would still need to conduct the visit and either or another staff member could accompany me. It was at this point Ms. L. Thorn, the program’s chef, joined us in the lobby and it was decided that she would join me on the walk-through. Ms. Thorn then escorted me to the facility’s office where I placed my personal items before we began a walk-through of the facility. Four (4) licensed child care spaces, the facility’s kitchen, two (2) outdoor learning environments, four (4) restrooms and all spaces adjacent to these areas were monitored for compliance. In the lobby the facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan, No Smoking Signage and information about the field trip were observed posted in visible areas. In Space #2 upon entering the classroom the door was observed difficult to move and requiring a small amount of force to open. I asked Ms. Thorn if this was typical and I was informed that it does require a some level of pushing to get the door open. I shared that this was a safety hazard and would need to be repaired, as it creates a delay with both accessing and exiting the space when the classroom utilizes this path of travel for emergency evacuation drills. It was also observed that a large section of linoleum approximately one inch and a half wide by ten inches long was missing on the floor near the door leading to the outdoor learning environment causing an opening to form in that area. This was also shared, as it poses a tripping hazard and needs to either be covered or repaired immediately. The outdoor learning environment was monitored. A large, white storage container was observed present immediately near the left side of the fence and in poor repair. The bottom of the storage unit had visible holes, leaves/other debris surrounding it and small openings present. It also had visible rusting on the sides and accessible to children. I shared with Ms. Thorn this container would either need to be removed or repaired immediately as it promotes the presence of pests. I also informed her that all the debris located in the area with the storage unit would need to be cleared. Upon completing the walk-through of the facility children were observed returning from the field trip and transitioning to their classrooms. It was at that point Ms. Ford arrived and began to assist with today's visit. Teachers assisted children with transitional activities, personal care routines and meal-time while providing nurturing interactions. The facility was found in compliance with supervision, staff/child ratio, capacity and group size. During today’s visit the center’s incident log was monitored. It was observed that various completed incident reports were being stored in the same binder with center’s incident log. I informed Ms. Ford that these completed incident reports would need to be removed and stored in the corresponding child’s file, as required. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Four (4) children’s files were monitored today. It was observed that each child’s file did not contain a signed/dated parent’s statement acknowledging the facility's discipline policy including the child’s name and date of enrollment. It was also observed that two children that participated in today’s field trip did not have a written statement on file for participation in an off-premises activity that included all required information. Eight (8) veteran staff files were reviewed utilizing the most current staff and training worksheet. It was observed that three (3) staff members did not have documentation on file for having current certification in either CPR or First Aid. The Emergency Preparedness and Response Plan was reviewed and found to have been updated, as required. The Ready to Go File was monitored and found to be in compliance. The facility does not provide its own transportation but receives transportation support from another ACE site. The last annual Sanitation Inspection was conducted on 10/28/24 with a rating of Superior and seven demerits. The last annual Fire Inspection the facility has on file was conducted on 02/04/25 but the completed, approved inspection form had not forwarded to myself within seven days, as required. There were nine (9) violations cited during today’s visit. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last annual Fire Inspection the facility has on file was conducted on 02/04/25 but the completed, approved inspection form had not forwarded to myself within seven days, as required. 10A NCAC 09 .0304(a) 453 The schedule of off premise activities was not current and/or did not include required information. It was observed that two (2) children that participated in today’s field trip did not have a written statement on file for participation in an off-premises activity that included all required information. .1005(b)(5)(A-E) 603 All floors and floor coverings were not constructed of nonabsorbent material and/or were not kept clean and in good repair. It was observed that a large section of linoleum approximately one inch and a half wide by ten inches long was missing on the floor near the door leading to the outdoor learning environment causing an opening to form in that area. 15A NCAC 18A .2824(a)&(b) 807 A safe indoor and outdoor environment was not provided for the children. In Space #2 upon entering the classroom the door was observed difficult to move and requiring a small amount of force to open. I shared that this is a safety hazard, as it creates a delay with both accessing and exiting the space when the classroom utilizes this path of travel for emergency evacuation drills. 10A NCAC 09 .0601(a) 808 The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The outdoor learning environment was monitored. A large, white storage container was observed present immediately near the left side of the fence and in poor repair. The bottom of the storage unit had visible holes, leaves/other debris surrounding it and small openings present. 15A NCAC 18A .2832(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. During today’s visit the center’s incident log was monitored. It was observed that various completed incident reports were being stored in the same binder with center’s incident log. .0802 (e) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Eight (8) veteran staff files were reviewed utilizing the most current staff and training worksheet. It was observed that three (3) staff members did not have documentation on file for having current First Aid certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Eight (8) veteran staff files were reviewed utilizing the most current staff and training worksheet. It was observed that three (3) staff members did not have documentation on file for having current CPR certification in either CPR. .1102(d) 1325 Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Four (4) children’s files were monitored today. It was observed that each child’s file did not contain a signed/dated parent’s statement acknowledging the facility’s discipline policy including the child’s name and date of enrollment. .1804(b) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday March 12, 2025 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, rust accessibility, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to monitor the walls, floors, ceilings and fixtures to ensure that they are in good repair. -The Administrator was reminded of the importance of ensuring that all staff stay current on all specialized training. We spoke specifically about CPR and First Aid. -The Administrator and I discussed the importance of reviewing policies/procedures for both transporting children and conducting off-premises activities with children. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. - The center’s LLC is listed as current-active with the NC Secretary of State’s office. At the conclusion of today's visit Ms. Ford and I discussed the facility's current eighteen month compliance history. I reminded her that prior to today's visit it was 76% and it is required that all licensed program maintain compliance of at least 75%. I shared with her that if the program falls below that required percentage then an Administrative Action may be immediately recommended. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 11/6/2024 Number Present: 27 Completed Date: 11/6/2024 Age: From 3 To 5 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with all applicable childcare requirements during a Routine Unannounced visit. The current Four-Star rated license was issued on January 11, 2021. The last Annual Compliance Visit was completed on February 29, 2024. The facility has a compliance history of 77% prior to today’s visit. The license and NC child care law summary were prominently posted. The following was monitored using the March 2024 Child Care Center Item Number Listing: supervision, capacity, CPR, First Aid, special training, storage of hazardous substances, storage of medication, approved space, provider records, program records, license posted, and permit restrictions. Upon arrival I was greeted at the front entrance by Ms. S. Ford, Director, where I re-introduced myself and shared the purpose of today’s visit. Two other staff members were observed in the doorway of two classrooms speaking with teachers as Ms. Ford escorted me to her office, where I placed my personal items before we conducted a walk-through of the facility. During today’s visit four (4) licensed classrooms, two (2) classroom bathrooms, two (2) unlocked adult bathrooms located in the lobby, the facility’s kitchen, areas adjacent to these classrooms, hallways and walkways used for travel between these areas were monitored for compliance. Children were observed participating in independent play, personal care routines, transitional activities and engaging in the outdoor learning environment. In Space Two (2) and Space Four (4) cabinets located under the classrooms’ handwashing sinks were observed being secured with a metal, chain-linked padlock system with visible rusting. I informed Ms. Ford that these security closures would need to be removed and replaced as they pose a hazard per North Carolina Child Care Laws and the safety requirements for child care centers found in chapter nine Section .0601 (c) which states: Equipment and furnishings shall be sturdy, stable, and free of hazards that may injure children including sharp edges, lead based or peeling paint, rust, loose nails, splinters, protrusions (excluding nuts and bolts on sides of fences), and pinch and crush points. She stated that she understood and would inform the company’s facilities department to have this done immediately. In Space Four (4) medications were monitored and it was observed that two (2) children with chronic medical conditions had emergency medication present that did not have the required, completed Medical Action Plan on file. This was brought to Ms. Ford’s attention, and I reminded her of the importance of ensuring that all medication forms are reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. She stated that she understood and would give each child’s parents the required forms for completion today. During the walk through of the facility the program’s kitchen was monitored. Upon arrival to that space the door was observed slightly ajar and Ms. Ford was able to pull it open without having to unlock it. Upon entry into the kitchen, several bottles of disinfectant were observed being stored on a shelf above the kitchen’s sink and a large bottle of a green disinfectant cleanser was observed being stored underneath the kitchen’s sink each with the warning Keep out of the Reach of Children printed on the label and accompanied by other warnings. I asked Ms. Ford if the door locks and she stated yes, typically this door is locked but the facility’s cook was out today and she has the only key to the door. I informed Ms. Ford that this room needs to be locked at all times when unoccupied due to various hazardous items being stored in this space and that she needs to either put a system in place to ensure that the only key to that door remains onsite, so the door can adequately secured, or she needs to replace the lock with one that has more than one key available for use. Also, while monitoring the space multiple unused electrical outlets on a wall adapter and two (2) additional unused electrical outlets were observed not covered with safety plugs when not in use. Allergies were observed posted and current in classrooms. Program records were monitored. Monthly fire drills and outdoor playground inspections were reviewed. They were found to be conducted and documented as required. Emergency drills (shelter-in-place/lockdown) were reviewed, and it was observed that they are being conducted and documented as required. Information for five (5) veteran staff members were monitored for current Criminal Background Checks and specialized training using the most recently updated Staff and Training Worksheet. Each was observed to be in compliance. Files for four (4) new staff members were reviewed and it was observed that each file did not contain proof that each employee had completed the required 16 hours of on-site orientation within the first six weeks of employment. Children’s files were not monitored. The last sanitation inspection was conducted, October 23, 2024 with 7 demerits and a Superior rating. The last fire inspection was conducted on February 14, 2024. There were five (5) violations cited today. Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. In Space Two (2) and Space Four (4) cabinets located under the classrooms’ handwashing sinks were observed being secured with a metal, chain-linked padlock system with visible rusting. .0601(c) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the walk through of the facility the program’s kitchen was monitored. It was observed that the kitchen door was unlocked and the kitchen was unoccupied. There were multiple unused electrical outlets on a wall adapter and two (2) additional unused electrical outlets observed not covered with safety covers when not in use. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. During the walk through of the facility the program’s kitchen was monitored. Upon arrival to that space the door was observed slightly ajar and Ms. Ford was able to pull it open without having to unlock it. Upon entry into the kitchen, several bottles of disinfectant were observed being stored on a shelf above the kitchen’s sink and a large bottle of a green disinfectant cleanser was observed being stored underneath the kitchen’s sink each with the warning Keep out of the Reach of Children printed on the label and accompanied by other warnings. .2820(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Files for four (4) new staff members were reviewed and it was observed that each file did not contain proof that each employee had completed the required 16 hours of on-site orientation within the first six weeks of employment. .1101(a) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. In Space Four (4) medications were monitored and it was observed that two (2) children with chronic medical conditions had emergency medication present that did not have the required, completed Medical Action Plan on file. .0801(b) Corrective Action: Any outstanding violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Wednesday November 20, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. During today’s visit the following Technical Assistance was provided and these general topics were discussed: -It was discussed that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. We spoke specifically about children’s Medical Action Plans and I also reviewed the expectations of ensuring that forms are accurately dated, signed and maintained. -The administrator and I discussed that it is the expectation that all staff, including those newly hired and recently transferred, have all documentation of all training on file as required. - The administrator and I discussed that it is the expectation that all unused electrical outlets should be covered with safety plugs when not in use. -We discussed the importance of storing any hazardous materials or other items with multiple warnings or housed in aerosol cans under lock and key, as well as inaccessible to children. -We discussed the importance of conducting routine visual assessments of all spaces including both the indoor and outdoor learning environment to ensure that there are no hazards or items that pose safety concerns present and accessible to children. We spoke specifically about access to rust or items with visible rusting. We also briefly discussed visual inspections of walls, floors, doors and learning materials including both foam and paper blocks for signs of being worn or damaged. -The administrator and I discussed that there are currently two classrooms that are not in use, and it is the responsibility of staff to ensure that there are no hazards present in these spaces if doors are unlocked, even if there are signs posted. -I reminded Ms. Ford that one staff member is due to complete the five year renewal process for their Criminal Background Check and it is best practice to begin that process at 6-8 in advance of the expiration date to ensure that there is no lapse in compliance. -I reminded Ms. Ford to continue to check her email for updates from both the Division and myself for any updates or pertinent information. Thank you for your time and if you have any questions about today’s visit, please feel free to contact Resha Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/29/2024 Number Present: 41 Completed Date: 2/29/2024 Age: From 3 To 5 Total Minutes: 420 Time In: 09:15 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued January 11, 2021 and had an eighteen (18) month compliance history score of 78 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated August 2023 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance by Mr. M. Moody, Family Case Manager. I introduced myself and shared the purpose of today’s visit. I then asked if Ms. S. Ford, Program Administrator, was available and Mr. Moody shared that she would be with me shortly. Within a few moments Ms. Ford joined us in the lobby and I shared with her the purpose of today’s visit. She escorted me to her office where I placed my personal items before we conducted a walk-through of the facility. Four licensed child care spaces, the kitchen, two outdoor learning environments and all spaces adjacent to the classes were monitored for compliance. During the visit I observed children engaged in outdoor learning, free play activities, group activities, mealtime routines, transitional activities, a fire drill and naptime. Teachers provided nurturing interactions and the facility was found in compliance with supervision, staff/child ratio, capacity and group size. It was observed that the facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan and First Aid poster were posted in a visible area. In Space #1 fourteen (14) children were observed present but none were documented on the posted daily attendance sheet. This was brought to Ms. Ford’s attention and corrected during the visit. Emergency medication was monitored and it was observed that one child did not have a current permission to administer form on file and one child had emergency medication present but did not have the original container available. In Space #2 a container of disinfecting wipes and a bottle of aquarium cleaner, each with the warning Keep out of the Reach of Children accompanied by other warnings were observed being stored on a shelf. I remind both Ms. Ford and the classroom teacher these items need to be stored under lock and key. They were removed and placed in a locking storage cabinet during the visit. Emergency medications were monitored and it was observed that one child had Benadryl listed on their Medical Action Plan but did not have the medication on site. It was also observed that one child did had an incomplete permission to administer form on file, as it was missing the parent’s signature. In Space #4 Emergency medications were monitored and it was observed that one child had Benadryl listed on their Medical Action Plan but did not have the medication on site. I reminded Ms. Ford that unless she has a written exclusion on file from either a parent or medical professional it is imperative to have all documented emergency medications on site and accessible, as it creates an unsafe environment. The outdoor learning environment was monitored. A broken plastic drainage cover with visibly sharp edges was observed on the wall of the facility and accessible to children. I reminded Ms. Ford that this either needs to be covered or made inaccessible to children until it can be repaired. She stated that she would reach out to her maintenance person and share the issue immediately. The center’s incident log was monitored and found to be in compliance. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Five (5) children’s files were monitored today and found to be in compliance. Two (2) veteran staff files were reviewed and one (1) new staff file was monitored. It was observed that health information and medical assessment for the new staff member hired on January 29, 2024 was stored with all other employee paperwork and not in a separate folder, as required. The Emergency Preparedness and Response Plan was reviewed and found to not contain all information, as required. The Ready to Go File was monitored and found to be in compliance. The facility does not provide its own transportation but receives transportation support from another ACE site. The last annual Sanitation Inspection was conducted on 12/07/23 with a rating of Superior and 7 demerits. The last annual Fire Inspection the facility has on file was conducted on 02/14/24. There were seven (7) violations cited during today’s visit. The following violations were cited during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The outdoor learning environment was monitored. A broken plastic drainage cover with visibly sharp edges was observed on the wall of the facility and accessible to children. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. Emergency medication was monitored and it was observed in Space #2 and Space#4 that two children had Benadryl listed on their Medical Action Plans but did not have the medications on site. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2 a container of disinfecting wipes and a bottle of aquarium cleaner, each with the warning Keep out of the Reach of Children accompanied by other warnings were observed being stored on a shelf. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space #1 emergency medication was monitored and it was observed that one child had medication present but did not have the original container available. .0803(2)(a) 1301 Center did not maintain a record of daily attendance. In Space #1 fourteen (14) children were observed present but none were documented on the posted daily attendance sheet. GS 110-91(9) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response Plan was reviewed and found to not contain all information, as required. .0607(e) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored and it was observed in Space #1 that one child did not have a current permission to administer form on file and in Space #2 one child did had an incomplete permission to administer form on file, as it was missing the parent’s signature. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. It was observed that health information and medical assessment for the new staff member hired on January 29, 2024 was stored with all other employee paperwork and not in a separate folder, as required. .0701(d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday March 14, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -I reminded both the Administrator and teachers of the importance of ensuring all required documentation is posted and completed in its entirety. We spoke specifically about the attendance. -The facility utilizes Creative Curriculum and I reminded the administrator of the importance of ensuring that all preschool classrooms with children over 4 years of age have evidence posted and present that shows the curriculum is being implemented and utilized as required. The administrator was also reminded that classrooms utilizing this curriculum should also have the appropriate guides on hand for reference. - Teachers were reminded that when receiving any required paperwork from a parent or other caregiver child’s application for enrollment it should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, excessive gumballs, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to monitor the walls, floors, ceilings and fixtures to ensure that they are in good repair. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. - The center’s LLC is listed as current-active with the NC Secretary of State’s office. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 2/29/2024 Number Present: 41 Completed Date: 2/29/2024 Age: From 3 To 5 Total Minutes: 420 Time In: 09:15 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor the facility for all applicable child care requirements during an Annual Compliance visit. The facility is currently operating with a Four Star Rated License issued January 11, 2021 and had an eighteen (18) month compliance history score of 78 % prior to today’s visit. The May 2023 Annual Compliance Monitoring Checklist for Child Care Centers and the Child Care Center Item Number Listing dated August 2023 was used to document compliance with child care rules. Upon arrival I was greeted at the entrance by Mr. M. Moody, Family Case Manager. I introduced myself and shared the purpose of today’s visit. I then asked if Ms. S. Ford, Program Administrator, was available and Mr. Moody shared that she would be with me shortly. Within a few moments Ms. Ford joined us in the lobby and I shared with her the purpose of today’s visit. She escorted me to her office where I placed my personal items before we conducted a walk-through of the facility. Four licensed child care spaces, the kitchen, two outdoor learning environments and all spaces adjacent to the classes were monitored for compliance. During the visit I observed children engaged in outdoor learning, free play activities, group activities, mealtime routines, transitional activities, a fire drill and naptime. Teachers provided nurturing interactions and the facility was found in compliance with supervision, staff/child ratio, capacity and group size. It was observed that the facility’s license, NC Summary of Law, Safe Arrival/Departure procedures, Emergency Medical Care Plan and First Aid poster were posted in a visible area. In Space #1 fourteen (14) children were observed present but none were documented on the posted daily attendance sheet. This was brought to Ms. Ford’s attention and corrected during the visit. Emergency medication was monitored and it was observed that one child did not have a current permission to administer form on file and one child had emergency medication present but did not have the original container available. In Space #2 a container of disinfecting wipes and a bottle of aquarium cleaner, each with the warning Keep out of the Reach of Children accompanied by other warnings were observed being stored on a shelf. I remind both Ms. Ford and the classroom teacher these items need to be stored under lock and key. They were removed and placed in a locking storage cabinet during the visit. Emergency medications were monitored and it was observed that one child had Benadryl listed on their Medical Action Plan but did not have the medication on site. It was also observed that one child did had an incomplete permission to administer form on file, as it was missing the parent’s signature. In Space #4 Emergency medications were monitored and it was observed that one child had Benadryl listed on their Medical Action Plan but did not have the medication on site. I reminded Ms. Ford that unless she has a written exclusion on file from either a parent or medical professional it is imperative to have all documented emergency medications on site and accessible, as it creates an unsafe environment. The outdoor learning environment was monitored. A broken plastic drainage cover with visibly sharp edges was observed on the wall of the facility and accessible to children. I reminded Ms. Ford that this either needs to be covered or made inaccessible to children until it can be repaired. She stated that she would reach out to her maintenance person and share the issue immediately. The center’s incident log was monitored and found to be in compliance. Monthly outdoor inspections were monitored for the past twelve months. They were found to have been conducted and documented as required. Monthly fire drills were monitored. They were found to be documented and current. Emergency drills were monitored. They were found to be conducted and documented as required. The kitchen was monitored and found to be in compliance. Five (5) children’s files were monitored today and found to be in compliance. Two (2) veteran staff files were reviewed and one (1) new staff file was monitored. It was observed that health information and medical assessment for the new staff member hired on January 29, 2024 was stored with all other employee paperwork and not in a separate folder, as required. The Emergency Preparedness and Response Plan was reviewed and found to not contain all information, as required. The Ready to Go File was monitored and found to be in compliance. The facility does not provide its own transportation but receives transportation support from another ACE site. The last annual Sanitation Inspection was conducted on 12/07/23 with a rating of Superior and 7 demerits. The last annual Fire Inspection the facility has on file was conducted on 02/14/24. There were seven (7) violations cited during today’s visit. The following violations were cited during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. The outdoor learning environment was monitored. A broken plastic drainage cover with visibly sharp edges was observed on the wall of the facility and accessible to children. .0601(c) 807 A safe indoor and outdoor environment was not provided for the children. Emergency medication was monitored and it was observed in Space #2 and Space#4 that two children had Benadryl listed on their Medical Action Plans but did not have the medications on site. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space #2 a container of disinfecting wipes and a bottle of aquarium cleaner, each with the warning Keep out of the Reach of Children accompanied by other warnings were observed being stored on a shelf. .2820(b) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space #1 emergency medication was monitored and it was observed that one child had medication present but did not have the original container available. .0803(2)(a) 1301 Center did not maintain a record of daily attendance. In Space #1 fourteen (14) children were observed present but none were documented on the posted daily attendance sheet. GS 110-91(9) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The Emergency Preparedness and Response Plan was reviewed and found to not contain all information, as required. .0607(e) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medication was monitored and it was observed in Space #1 that one child did not have a current permission to administer form on file and in Space #2 one child did had an incomplete permission to administer form on file, as it was missing the parent’s signature. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. It was observed that health information and medical assessment for the new staff member hired on January 29, 2024 was stored with all other employee paperwork and not in a separate folder, as required. .0701(d) Corrective Action: Violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Thursday March 14, 2024 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -I reminded both the Administrator and teachers of the importance of ensuring all required documentation is posted and completed in its entirety. We spoke specifically about the attendance. -The facility utilizes Creative Curriculum and I reminded the administrator of the importance of ensuring that all preschool classrooms with children over 4 years of age have evidence posted and present that shows the curriculum is being implemented and utilized as required. The administrator was also reminded that classrooms utilizing this curriculum should also have the appropriate guides on hand for reference. - Teachers were reminded that when receiving any required paperwork from a parent or other caregiver child’s application for enrollment it should be thoroughly reviewed to ensure that all sections are completed and there no areas omitted, overlooked, or left blank. -We discussed the importance of ensuring that the playgrounds are checked daily for hazards including debris, trash, broken tree limbs, excessive gumballs, exposed tree roots by staff and shared with the administrator immediately to ensure that repairs are documented and corrected. -It was recommended to conduct routine visual inspections of classrooms, bathrooms and the kitchen to monitor the walls, floors, ceilings and fixtures to ensure that they are in good repair. -It was highly recommended to maintain your staff and training worksheets to always keep them current and maintain DCDEE WORKS status letters for each lead teacher, teacher, and administrator. - The center’s LLC is listed as current-active with the NC Secretary of State’s office. If you have any questions, please contact Resha K. Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/23/2023 Number Present: 41 Completed Date: 10/23/2023 Age: From 3 To 5 Total Minutes: 255 Time In: 10:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with all applicable childcare requirements during a Routine Unannounced visit. The current Four-Star rated license was issued on January 11, 2021. The last Annual Compliance Visit was completed on March 06, 2023. The facility has a compliance history of 83% prior to today’s visit. The license and NC child care law summary were prominently posted. The following was monitored using the August 2023 Child Care Center Item Number Listing: supervision, capacity, CPR, First Aid, special training, storage of hazardous substances, storage of medication, approved space, provider records, program records, license posted, and permit restrictions. Upon arrival I was greeted at the front entrance by Ms. S. Ford, Director, where I introduced myself and shared the purpose of today’s visit. Ms. Ford escorted me to her office, where I placed my personal items before we conducted a walk-through of the facility. In one unlocked restroom located adjacent to the office it was observed that one aerosol can of air freshener was being stored on top of a storage cabinet. It was also observed in another unlocked restroom located in the same area that one container of NABC concentrate with the warning Keep out of the Reach of Children accompanied with other warnings was being stored on top of a storage cabinet and one container of NABC concentrate was being stored inside the unlocked storage cabinet. I reminded Ms. Ford that both materials housed in aerosol cans and hazardous materials with the warning Keep out of the Reach of Children accompanied with other warnings must be stored under lock and key. These were each removed during the walk-through and placed in a secure area. In the lobby there was one unused electrical outlet observed not covered with a safety plug when not in use. I reminded Ms. Ford that all unused electrical outlets accessible to children should be covered with safety plugs when not in use. She covered this outlet with a safety plug during the walk-through. The Emergency Medical Care Plan was posted in the lobby and it was noticed that Shawn Wilson was listed as the Medical Consultant. I shared with Ms. Ford that this is not up to date information as Shawn Wilson is no longer employed with the Mecklenburg County Health Department and this information needs to be current. Four classrooms were monitored and children were observed participating in independent play, personal care routines, transitional activities and engaging in the outdoor learning environment. In Space Two a storage bin containing classroom materials and a laundry basket were observed being stored in the classroom bathroom. I reminded both Ms. Ford and the teacher that no classroom materials or other items should be stored on the floor in bathrooms. These items were removed during the walk-through. Allergies were observed posted and current in all classrooms. Emergency medications were monitored and it was observed that one child had a medication authorization form present that did not have the all the required information complete as required. It was also observed that there was a Medical Action Plan present for one child that listed two emergency medications but only one was present in the facility. I reminded Ms. Ford that all paperwork for emergency medication and giving permission to administer must be completed in its entirety. I also reminded Ms. Ford that if there are multiple emergency medications listed on the Medical Action Plan they should be readily accessible in the facility unless there is a written statement on file from the parent or primary caregiver stating a preference otherwise. Program records were monitored. Monthly fire drills and outdoor playground inspections were reviewed. They were found to be conducted and documented as required. Emergency drills (shelter-in-place/lockdown) were reviewed, and it was observed that they are being conducted and documented as required. Staff files were monitored for current Criminal Background Checks and specialized training using the most recently updated Staff and Training Worksheet. It was observed that one staff member did not have current CPR and First Aid Certification on file. Children’s files were not monitored. The last sanitation inspection was conducted, March 22, 2023 with 0 demerits and a Superior rating. The last fire inspection was conducted on February 17, 2023. There were eight (8) violations cited today. Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space Two a storage bin containing classroom materials and a laundry basket were observed being stored in the classroom bathroom. 15A NCAC 18A .2818(a) 807 A safe indoor and outdoor environment was not provided for the children. Emergency medication was monitored and it was observed that there was a Medical Action Plan present for one child that listed two emergency medications but only one was present in the facility. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the lobby there was one unused electrical outlet observed not covered with a safety plug when not in use. 10A NCAC 09 .0604(c) 832 There was no written emergency medical care (EMC) plan. It was observed the posted Emergency Medical Care Plan list Shawn Wilson as the Medical Consultant, this is not up to date information as Shawn Wilson is no longer employed with the Mecklenburg County Health Department. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In one unlocked restroom located adjacent to the office it was observed that one aerosol can of air freshener was being stored on top of a storage cabinet. It was also observed in another unlocked restroom located in the same area that one container of NABC concentrate with the warning Keep out of the Reach of Children accompanied with other warnings was being stored on top of a storage cabinet and one container of NABC concentrate was being stored inside the unlocked storage cabinet. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. It was observed that one staff member did not have current First Aid Certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. It was observed that one staff member did not have current CPR Certification on file. .1102(d) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medications were monitored and it was observed that one child had a medication authorization form present that did not have the all the required information complete as required. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Any outstanding violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Monday November 06, 2023 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -It was discussed that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -I reminded the administrator that it the expectation that all staff remain current on all specialized training as required. -I reminded the administrator that all unused electrical outlets should be covered with safety plugs when not in use. -We discussed the importance of storing any hazardous materials or other items with multiple warnings or housed in aerosol cans under lock and key, as well as inaccessible to children. -We discussed the importance of not storing classroom materials in the bathroom or other items on the floor in the classroom bathroom. -I shared with both the administrator and teaching staff information about the poisonous plant list. I also reminded them to review this resource prior to adding any plants or flowers to the classroom and outdoor learning environment, as well as referring to it before engaging in any gardening activities with children. -I reminded Ms. Ford to continue to check her email for updates from both the Division and myself for any updates or pertinent information. Thank you for your time and if you have any questions about today’s visit, please feel free to contact Resha Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/23/2023 Number Present: 41 Completed Date: 10/23/2023 Age: From 3 To 5 Total Minutes: 255 Time In: 10:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with all applicable childcare requirements during a Routine Unannounced visit. The current Four-Star rated license was issued on January 11, 2021. The last Annual Compliance Visit was completed on March 06, 2023. The facility has a compliance history of 83% prior to today’s visit. The license and NC child care law summary were prominently posted. The following was monitored using the August 2023 Child Care Center Item Number Listing: supervision, capacity, CPR, First Aid, special training, storage of hazardous substances, storage of medication, approved space, provider records, program records, license posted, and permit restrictions. Upon arrival I was greeted at the front entrance by Ms. S. Ford, Director, where I introduced myself and shared the purpose of today’s visit. Ms. Ford escorted me to her office, where I placed my personal items before we conducted a walk-through of the facility. In one unlocked restroom located adjacent to the office it was observed that one aerosol can of air freshener was being stored on top of a storage cabinet. It was also observed in another unlocked restroom located in the same area that one container of NABC concentrate with the warning Keep out of the Reach of Children accompanied with other warnings was being stored on top of a storage cabinet and one container of NABC concentrate was being stored inside the unlocked storage cabinet. I reminded Ms. Ford that both materials housed in aerosol cans and hazardous materials with the warning Keep out of the Reach of Children accompanied with other warnings must be stored under lock and key. These were each removed during the walk-through and placed in a secure area. In the lobby there was one unused electrical outlet observed not covered with a safety plug when not in use. I reminded Ms. Ford that all unused electrical outlets accessible to children should be covered with safety plugs when not in use. She covered this outlet with a safety plug during the walk-through. The Emergency Medical Care Plan was posted in the lobby and it was noticed that Shawn Wilson was listed as the Medical Consultant. I shared with Ms. Ford that this is not up to date information as Shawn Wilson is no longer employed with the Mecklenburg County Health Department and this information needs to be current. Four classrooms were monitored and children were observed participating in independent play, personal care routines, transitional activities and engaging in the outdoor learning environment. In Space Two a storage bin containing classroom materials and a laundry basket were observed being stored in the classroom bathroom. I reminded both Ms. Ford and the teacher that no classroom materials or other items should be stored on the floor in bathrooms. These items were removed during the walk-through. Allergies were observed posted and current in all classrooms. Emergency medications were monitored and it was observed that one child had a medication authorization form present that did not have the all the required information complete as required. It was also observed that there was a Medical Action Plan present for one child that listed two emergency medications but only one was present in the facility. I reminded Ms. Ford that all paperwork for emergency medication and giving permission to administer must be completed in its entirety. I also reminded Ms. Ford that if there are multiple emergency medications listed on the Medical Action Plan they should be readily accessible in the facility unless there is a written statement on file from the parent or primary caregiver stating a preference otherwise. Program records were monitored. Monthly fire drills and outdoor playground inspections were reviewed. They were found to be conducted and documented as required. Emergency drills (shelter-in-place/lockdown) were reviewed, and it was observed that they are being conducted and documented as required. Staff files were monitored for current Criminal Background Checks and specialized training using the most recently updated Staff and Training Worksheet. It was observed that one staff member did not have current CPR and First Aid Certification on file. Children’s files were not monitored. The last sanitation inspection was conducted, March 22, 2023 with 0 demerits and a Superior rating. The last fire inspection was conducted on February 17, 2023. There were eight (8) violations cited today. Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space Two a storage bin containing classroom materials and a laundry basket were observed being stored in the classroom bathroom. 15A NCAC 18A .2818(a) 807 A safe indoor and outdoor environment was not provided for the children. Emergency medication was monitored and it was observed that there was a Medical Action Plan present for one child that listed two emergency medications but only one was present in the facility. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the lobby there was one unused electrical outlet observed not covered with a safety plug when not in use. 10A NCAC 09 .0604(c) 832 There was no written emergency medical care (EMC) plan. It was observed the posted Emergency Medical Care Plan list Shawn Wilson as the Medical Consultant, this is not up to date information as Shawn Wilson is no longer employed with the Mecklenburg County Health Department. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In one unlocked restroom located adjacent to the office it was observed that one aerosol can of air freshener was being stored on top of a storage cabinet. It was also observed in another unlocked restroom located in the same area that one container of NABC concentrate with the warning Keep out of the Reach of Children accompanied with other warnings was being stored on top of a storage cabinet and one container of NABC concentrate was being stored inside the unlocked storage cabinet. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. It was observed that one staff member did not have current First Aid Certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. It was observed that one staff member did not have current CPR Certification on file. .1102(d) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medications were monitored and it was observed that one child had a medication authorization form present that did not have the all the required information complete as required. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Any outstanding violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Monday November 06, 2023 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -It was discussed that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -I reminded the administrator that it the expectation that all staff remain current on all specialized training as required. -I reminded the administrator that all unused electrical outlets should be covered with safety plugs when not in use. -We discussed the importance of storing any hazardous materials or other items with multiple warnings or housed in aerosol cans under lock and key, as well as inaccessible to children. -We discussed the importance of not storing classroom materials in the bathroom or other items on the floor in the classroom bathroom. -I shared with both the administrator and teaching staff information about the poisonous plant list. I also reminded them to review this resource prior to adding any plants or flowers to the classroom and outdoor learning environment, as well as referring to it before engaging in any gardening activities with children. -I reminded Ms. Ford to continue to check her email for updates from both the Division and myself for any updates or pertinent information. Thank you for your time and if you have any questions about today’s visit, please feel free to contact Resha Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: ALLIANCE CENTER FOR EDUCATION AT THE PLAZA Facility ID: 60004024 Consultant: RESHA WASHINGTON Operation Type: Center Case Number: Visit Date: 10/23/2023 Number Present: 41 Completed Date: 10/23/2023 Age: From 3 To 5 Total Minutes: 255 Time In: 10:15 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's visit was to monitor compliance with all applicable childcare requirements during a Routine Unannounced visit. The current Four-Star rated license was issued on January 11, 2021. The last Annual Compliance Visit was completed on March 06, 2023. The facility has a compliance history of 83% prior to today’s visit. The license and NC child care law summary were prominently posted. The following was monitored using the August 2023 Child Care Center Item Number Listing: supervision, capacity, CPR, First Aid, special training, storage of hazardous substances, storage of medication, approved space, provider records, program records, license posted, and permit restrictions. Upon arrival I was greeted at the front entrance by Ms. S. Ford, Director, where I introduced myself and shared the purpose of today’s visit. Ms. Ford escorted me to her office, where I placed my personal items before we conducted a walk-through of the facility. In one unlocked restroom located adjacent to the office it was observed that one aerosol can of air freshener was being stored on top of a storage cabinet. It was also observed in another unlocked restroom located in the same area that one container of NABC concentrate with the warning Keep out of the Reach of Children accompanied with other warnings was being stored on top of a storage cabinet and one container of NABC concentrate was being stored inside the unlocked storage cabinet. I reminded Ms. Ford that both materials housed in aerosol cans and hazardous materials with the warning Keep out of the Reach of Children accompanied with other warnings must be stored under lock and key. These were each removed during the walk-through and placed in a secure area. In the lobby there was one unused electrical outlet observed not covered with a safety plug when not in use. I reminded Ms. Ford that all unused electrical outlets accessible to children should be covered with safety plugs when not in use. She covered this outlet with a safety plug during the walk-through. The Emergency Medical Care Plan was posted in the lobby and it was noticed that Shawn Wilson was listed as the Medical Consultant. I shared with Ms. Ford that this is not up to date information as Shawn Wilson is no longer employed with the Mecklenburg County Health Department and this information needs to be current. Four classrooms were monitored and children were observed participating in independent play, personal care routines, transitional activities and engaging in the outdoor learning environment. In Space Two a storage bin containing classroom materials and a laundry basket were observed being stored in the classroom bathroom. I reminded both Ms. Ford and the teacher that no classroom materials or other items should be stored on the floor in bathrooms. These items were removed during the walk-through. Allergies were observed posted and current in all classrooms. Emergency medications were monitored and it was observed that one child had a medication authorization form present that did not have the all the required information complete as required. It was also observed that there was a Medical Action Plan present for one child that listed two emergency medications but only one was present in the facility. I reminded Ms. Ford that all paperwork for emergency medication and giving permission to administer must be completed in its entirety. I also reminded Ms. Ford that if there are multiple emergency medications listed on the Medical Action Plan they should be readily accessible in the facility unless there is a written statement on file from the parent or primary caregiver stating a preference otherwise. Program records were monitored. Monthly fire drills and outdoor playground inspections were reviewed. They were found to be conducted and documented as required. Emergency drills (shelter-in-place/lockdown) were reviewed, and it was observed that they are being conducted and documented as required. Staff files were monitored for current Criminal Background Checks and specialized training using the most recently updated Staff and Training Worksheet. It was observed that one staff member did not have current CPR and First Aid Certification on file. Children’s files were not monitored. The last sanitation inspection was conducted, March 22, 2023 with 0 demerits and a Superior rating. The last fire inspection was conducted on February 17, 2023. There were eight (8) violations cited today. Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. In Space Two a storage bin containing classroom materials and a laundry basket were observed being stored in the classroom bathroom. 15A NCAC 18A .2818(a) 807 A safe indoor and outdoor environment was not provided for the children. Emergency medication was monitored and it was observed that there was a Medical Action Plan present for one child that listed two emergency medications but only one was present in the facility. 10A NCAC 09 .0601(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In the lobby there was one unused electrical outlet observed not covered with a safety plug when not in use. 10A NCAC 09 .0604(c) 832 There was no written emergency medical care (EMC) plan. It was observed the posted Emergency Medical Care Plan list Shawn Wilson as the Medical Consultant, this is not up to date information as Shawn Wilson is no longer employed with the Mecklenburg County Health Department. 10A NCAC 09 .0802(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In one unlocked restroom located adjacent to the office it was observed that one aerosol can of air freshener was being stored on top of a storage cabinet. It was also observed in another unlocked restroom located in the same area that one container of NABC concentrate with the warning Keep out of the Reach of Children accompanied with other warnings was being stored on top of a storage cabinet and one container of NABC concentrate was being stored inside the unlocked storage cabinet. .2820(b) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. It was observed that one staff member did not have current First Aid Certification on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. It was observed that one staff member did not have current CPR Certification on file. .1102(d) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Emergency medications were monitored and it was observed that one child had a medication authorization form present that did not have the all the required information complete as required. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Corrective Action: Any outstanding violations must be corrected immediately. The childcare provider is expected to maintain all applicable childcare requirements at all times. The provider will send me a compliance letter explaining how she corrected today’s violation and the steps she put in place to ensure on going compliance on or before Monday November 06, 2023 to the email listed below. Failure to correct the violation and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance Provided and General Discussion: -It was discussed that all medication forms should be reviewed by both the administrator and staff when medication is brought in to ensure that they are completed in their entirety. -I reminded the administrator that it the expectation that all staff remain current on all specialized training as required. -I reminded the administrator that all unused electrical outlets should be covered with safety plugs when not in use. -We discussed the importance of storing any hazardous materials or other items with multiple warnings or housed in aerosol cans under lock and key, as well as inaccessible to children. -We discussed the importance of not storing classroom materials in the bathroom or other items on the floor in the classroom bathroom. -I shared with both the administrator and teaching staff information about the poisonous plant list. I also reminded them to review this resource prior to adding any plants or flowers to the classroom and outdoor learning environment, as well as referring to it before engaging in any gardening activities with children. -I reminded Ms. Ford to continue to check her email for updates from both the Division and myself for any updates or pertinent information. Thank you for your time and if you have any questions about today’s visit, please feel free to contact Resha Washington at 704-910-7947 or email resha.washington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times