THE Learning Experience

10A NCAC 09 .0514 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 6/11/2026 Number Present: 78 Completed Date: 6/11/2026 Age: From 0 To 11 Total Minutes: 290 Time In: 08:10 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival I was greeted by Wendi Boggess, the Director. You assisted me with the visit. I completed a general walk through of the classrooms and the outside learning environment. There was a total of seventy-eight (78) children present, aged in range from infants to eleven (11) years old. The children were observed playing in centers, playing outside, eating breakfast, preparing for lunch, and completing routine tasks. I was introduced to the new Assistant Director, Wanda Brinkley. LICENSE STATUS Currently the Center operates with a five-star license earning 6 points in education, 6 points in program standards, and 1 quality point. The license effective date was June 20, 2025. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 5/21/26. *The last emergency drill was conducted on 4/27/26. *The last playground inspection was completed 5/26/26. *The last sanitation was completed on 12/23/25 with a ‘Superior’ classification. *The last fire inspection was conducted on 2/3/26. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. These requirements were found not in compliance This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored and found in compliance The following violations were observed and documented during today’s visit: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. The wall in space #110 that cares for children one and two years of age was observed with chipping paint near the changing table. The wall in space #121 that cares for children two and three years of age was observed with chipping paint in the block area. 15A NCAC 18A .2825(a) 705 Equipment and furnishings were not sturdy, stable and free of hazards. Two shelves in space #117 were observed not in good repair. .0601(c) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The bus was observed with an expired tag with a date of 11/2025. .1002(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff development and annual staff evaluations were not able to be monitored during today's visit. 10A NCAC 09 .0514(f) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before June 25, 2026, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 90%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. TRANSPORTATION The bus license plate tag was observed expired with the date 11/2025. The administrator stated that the owner recognized the tag expired about two weeks ago. He scheduled an inspection and will have the new tags by today. I discussed with the administrator that the bus would not be able to be utilized today if the new tag was not received. I would recommend using your outlook calendar to make sure you meet the yearly renewal. INDOOR EQUIPMENT AND FURNISHINGS Two shelves were observed not in good repair in space #117 that cares for school age children. One shelf was observed with the wood (shelving) broken that could cause a splinter or pinching of a finger. One shelf was observed with blue tape covering the broken part of the shelf at the top. Furniture that is not broken and good repair will keep children from getting injured. I would recommend checking all equipment to make sure it is in good repair. STAFF DEVELOPMENT/ANNUAL STAFF EVALUATION I was unable to monitor any staff development or staff evaluations. The administrator stated that they were still in progress. I would recommend using your outlook calendar to make sure all staff are evaluated annually and staff development plans are completed. SANITATION (WALLS) The wall in space #5 that cares for children one and two years of age near the changing table was observed with chipping paint. The wall in space #7 that cares for two- and three-year-old children was observed with chipping paint in the block area. Chipping paint can cause major health and safety hazards. I would recommend checking monthly for chipping paint in all classrooms. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. PLAYGROUND SAFETY I discussed with the administrator to make sure the teachers check the equipment on the playground before children go out to play during the hot summer days. This will help in making sure all children remain safe. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2021, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 6/26/25 to 6/11/26 and was found in compliance. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. You may also contact my supervisor, Holli Hemby, at holli.hemby@dhhs.nc.gov or 919.819.9363. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: 0426-238L Visit Date: 4/28/2026 Number Present: 64 Completed Date: 4/28/2026 Age: From 0 To 5 Total Minutes: 110 Time In: 08:30 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to investigate a report that was received on 4/16/26 alleging noncompliance of child care requirements. Wendi Boggess, the Director, was present and assisted me during the visit. There were fourteen (14) staff, and sixty-four (64) children present on the visit today. Children throughout the facility were participating in center activities, transitions, breakfast, and personal routines. Limited monitoring of child care requirements was conducted during the visit. Supervision of children, staff/child ratios, nurture/care of children, use of adequate/approved space and permit restrictions were monitored. The License and emergency care plan were posted. During today’s visit, I discussed the allegation with Mrs. Boggess, the Director, and six teachers. They were given an opportunity to provide information surrounding the allegation. ALLEGATION There are concerns that a toddler child was left in the classroom without supervision. FINDINGS The Director discussed with me the incident that occurred on 4/15/26. The Director confirmed that a two-year-old child in the Twaddler classroom was observed by a parent left in the classroom alone. The face to name form was not completed nor was the electronic version of the face to name on the iPad was completed by the teacher. It was discussed that the incident occurred during the transition from the Twaddler classroom to Prepper B classroom around 5:00pm. The teacher was spoken to by the Director regarding the incident. I requested two of the teachers to demonstrate how they complete the face to name documentation when transitioning to another location. The following violation was documented during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. A two-year old child was left unsupervised in the Twaddler classroom for two to three minutes on 4/15/26. .1801(a)(1-5) Your compliance history prior to today’s visit was 90%. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before May 5, 2026, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. SUPERVISION Children in child care centers must be adequately supervised at all times, indoors and outdoors. Definition of Adequate Supervision Adequate supervision means staff must: 1. Be positioned to see and hear children at all times and respond immediately. 2. Actively interact with children while moving throughout the environment. 3. Know each child’s location and activity at all times. 4. Provide supervision appropriate to each child’s age, needs, abilities, and risk level. 5. See and hear children birth–5 years old while eating. Transitions are high-risk and require Active Supervision, including: • Name-to-face headcounts before leaving and upon arrival. • Staff stationed at doors and gates to prevent unsupervised movement. • Use of advance warnings (songs, bells, cues). • Assigning transition roles to children who need additional support. Appropriate supervision of children is important for their safety, injury prevention, and providing quality child care. I would highly recommend retraining all staff regarding the name-to-face and supervision policy. INVESTIGATION STATUS The investigation was completed during today’s visit. Based on my observations and staff interviews, it was determined that a lapse in compliance with the Child Care Requirements occurred, therefore the concern of supervision is Substantiated. Please know that substantiation of a complaint allegation can possibly lead to an Administrative Action. If you have any questions or need additional information, I can be reached at Shamequa.Wilkerson-Harris@dhhs.nc.gov, 919.417.2872. My supervisor, Holli Hemby can be reached at holli.hemby@dhhs.nc.gov, 919.819.9363. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 3/17/2026 Number Present: 85 Completed Date: 3/17/2026 Age: From 0 To 5 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your routine unannounced visit. Upon arrival I was greeted by Wendi Boggess, the Director. You assisted me with the visit. I completed a general walk through of the classrooms and the outside learning environment. There was a total of eight five (85) children present, aging in range from infants to five (5) years old. The children were observed playing in centers, playing outside, preparing for lunch, preparing for rest time and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued June 20, 2025, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 3/4/2026. *The last emergency drill was conducted on 2/9/2026. *The last playground inspection was completed 2/10/2026. *The last sanitation was completed on 12/23/2025 with a ‘Superior’ classification. *The last fire inspection was conducted on 2/3/2026. MONITORING During today’s visit, a partial assessment of Child Care Requirements was conducted for all classrooms. The monitoring included CPR/First Aid, criminal background checks and special training requirements of four newly hired staff. I also monitored three newly enrolled children’s files. The monitoring also included License and permit restrictions, staff/child ratios, supervision, storage of hazardous items, medication, materials/equipment, and all space occupied by the children including outdoor play environment. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit. Violation Number Comment Rule 541 The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Two children in space #1, and one child in space #2 did not have a parent signature on the feeding schedule. .0902(a) 847 Parent's medication authorization did not include required information. Diaper cream authorization forms had an expiration date of 2/28/2026 in space #1, 2, and 3. In space #6 a cream did not have a parent's medication authorization form. 10A NCAC 09 .0803(4)(6-9) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. A child in space #1 did not have documentation of being checked every fifteen minutes during today's visit. .0606(g) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before March 31, 2026, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 83%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. SAFE SLEEP In space #1 an infant was observed sleeping; however, documentation for the fifteen-minute check was not completed. I discussed with the teachers the importance of documenting every fifteen minutes that they have checked the sleeping infant. I would recommend retraining all infant teachers on checking sleeping infants every fifteen minutes. I would also consider having a member of management to check randomly to make sure safe sleep checks are completed. FEEDING SCHEDULE Two feeding schedules in space #1 did not have a parent signature on the feeding schedule. One feeding schedule in space #2 did not have a parent signature. I would recommend having a member of management review the feeding schedules before being placed in the classrooms. It is important that caregivers follow the written instructions from parents concerning feeding infants. It reduces the risk of having any safety issues. I would recommend reviewing the website Caring For Our Children at https://nrckids.org/CFOC regarding Chapter 4 (Nutrition) and Chapter 8 (Children with Special Health Care Needs. DIAPER CREAM/MEDICATION Diaper cream authorization dates expired for two children in space #1, three children in space #2, and eight children in space #3, all with the same date of 2/28/26. In space #6 one child did not have an authorization form for A&D ointment. I would recommend having a member of management every month check all forms and diaper creams for expiration dates. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. QRIS Modernization The Director discussed with me that they will be completing an application for Pathway 1. I discussed with the Director that I will need receive her application after April 1st. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2021, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. You may also contact my supervisor, Holli Hemby, at holli.hemby@dhhs.nc.gov or 919.819.9363. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 5/22/2025 Number Present: 62 Completed Date: 5/22/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 08:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor NC Child Care requirements with your Routine unannounced visit. I also monitored as a follow-up to the Provisional License Administrative Action issued to the center on December 20, 2024. Upon arrival, I was greeted by Christie Loy , the Assistant Director. You assisted me with today’s visit. The Director, Wendi Boggess, arrived within an hour of the visit. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center’s License and Permit Restrictions, Staff/Child Ratios, Supervision, three new staff files, eight new children files, safe environment, inspections, and sanitation. I observed sixty-two (62) children playing in centers, eating breakfast, interacting with the teachers and completing routine tasks. The center was not in compliance with all applicable minimum licensing requirements during today's visit. INSPECTIONS *The last fire drill was conducted on 4/30/25. *The last emergency drill was conducted 3/12/25. *The last playground inspection was completed 4/17/25. *The last sanitation was completed on 3/26/25 with a “Superior ‘’ classification. *The fire inspection was conducted on 11/11/24. Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator in space #117 did not have a thermometer. I was unable to monitor if the refrigerator maintained 45 degrees Fahrenheit or below. 15A NCAC 18A .2806(j)(2) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry closet was observed not locked during today's visit. The laundry room stored cleaning supplies, Lysol, Windex, and clorox spray. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An Epipen in space #106 had an expiration date 4/22/25. An Epipen in space #110 had an expiration date of 4/14/25. Sunscreen in space #110 had an expiration date of 3/2025. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #108 an unlocked drawer in reach of children one year of age contained small googly eyes, and plastic zip lock bags. In space #110 an unlocked drawer in reach of children two years of age contained plastic zip lock bags, small buttons, and paper clips. .0604(q) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before June 5, 2025, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. REFRIGERATOR During today’s visit I observed the refrigerator in space #117 without a thermometer. Refrigerators in use must maintain a temperature of 45 degrees Fahrenheit or below. I would recommend placing a thermometer in the refrigerator and checking the refrigerator daily to ensure that the temperature is 45 degrees Fahrenheit or below. Please refer to Caring For Our Children Chapter 4 regarding Nutrition and Food Service at https://nrckids.org/CFOC. PLASTIC BAGS/CHOKING HAZARD A plastic zip lock bag, small googly eyes were observed stored in an unlocked drawer in reach of children one year of age in space #106. Ziplock bags, buttons and paperclips were observed stored in unlocked drawer in reach of children two years of age in space #110. I would recommend placing all items that can be hazardous in a locked cabinet or storage room. I would also recommend repairing all locks on drawers and cabinets. MEDICATION I observed an EpiPen in space #108 with an expiration date of 4/22/25. In space #110 an EpiPen was observed with an expiration date of 4/14/25. The administrator stated that the child no longer needs an EpiPen. I was shown an email from the parent stating that the child no longer needs an EpiPen. In space #110 sunscreen was observed with an expiration date of 3/2025. I would recommend checking all diaper creams and medications monthly to ensure that authorization forms and medications are in compliance. I would also recommend reviewing Caring For Our Children regarding medications. You may also reach out to your Child Care Health Consultant, Ellie Morris for additional guidance on best practice. STORAGE OF HAZARDOUS MATERIALS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was locking yesterday. She was unaware the door was not locking again. I would recommend using the latch lock as a secondary measure to ensure that the door always remains locked. I observed the latch lock installed on the door but not in use. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. According to NC General Statute 110-90(4)(d) all child care centers must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your center may have an impact on the total compliance history score and cause your score to drop below the mandated level. The compliance history for your center as of today is 79%. CORRECTIVE ACTION PLAN PROGRESS Your Corrective Action Plan contains five (5) items that must be completed. Some items must be completed within identified time frames. Failure to complete an item within the established time frame may result in further administrative action taken against the center, so please pay close attention to each individual deadline. The following items from your Corrective Action Plan were monitored during today’s visit and their status is as follows: Posting of Notice of Administrative Action and Provisional License *The posting of Notice of Administrative Action and Provisional License was observed posted near the entrance of the door on the parent board visible for parents to see. Item #1 Rule Compliance • The center was not in compliance during today’s visit in regard to: o Child Care Rule 10A NCAC 09 .0803(12) regarding medication o Child Care Rule 15A NCAC 18A .2820(d) regarding storage of hazardous items o Child Care Rule 10A NCAC .0604(q) safety and health • The center was in compliance with the North Carolina General Statue 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff-child ratios. Item #2 Wendy Boggess, administrator, must register to participate in and complete the ‘Getting Ready for the PAS’ online module. • The administrator registered for the ‘Getting Ready for the PAS’ online module on 1/16/25. The administrator stated she has completed about 6 hours of the online module. • The ‘Getting Ready for the PAS’ online module certificate was observed completed on 2/4/25. • The survey from the completion of the PAS online module was observed being updated and completed during today’s visit. Item #3 Revision of the facility’s staff/child ratio maintenance procedures will need to be submitted. • The revision of the facility’s staff/child ratio maintenance procedures was submitted on 1/17/25 and found sufficient. During the visit today I observed the staff/child ratio maintenance procedures that were submitted being followed. I monitored all classrooms for the Head Count sheet referenced in the revised staff/child ratio maintenance procedures. I observed the administrator’s 15-minute check completed from the hours of 6:30am -9:30am during today’s visit. Item #4 Develop a written plan that describes in detail the steps that will be taken to ensure compliance with child care requirements related to record keeping. • A written plan for record keeping procedures was submitted on 1/24/25 and was found sufficient. Item #5 Mandatory staff meeting must be completed with all staff discussing the approved procedures for staff/child ratios • I received the roster from the Professional Development Day and Staff Meeting conducted on 2/17/25. CONTACT INFORMATION: If you have any questions or need further assistance, I can be reached at (919) 417-2872 or via email to Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 5/22/2025 Number Present: 62 Completed Date: 5/22/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 08:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor NC Child Care requirements with your Routine unannounced visit. I also monitored as a follow-up to the Provisional License Administrative Action issued to the center on December 20, 2024. Upon arrival, I was greeted by Christie Loy , the Assistant Director. You assisted me with today’s visit. The Director, Wendi Boggess, arrived within an hour of the visit. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center’s License and Permit Restrictions, Staff/Child Ratios, Supervision, three new staff files, eight new children files, safe environment, inspections, and sanitation. I observed sixty-two (62) children playing in centers, eating breakfast, interacting with the teachers and completing routine tasks. The center was not in compliance with all applicable minimum licensing requirements during today's visit. INSPECTIONS *The last fire drill was conducted on 4/30/25. *The last emergency drill was conducted 3/12/25. *The last playground inspection was completed 4/17/25. *The last sanitation was completed on 3/26/25 with a “Superior ‘’ classification. *The fire inspection was conducted on 11/11/24. Violation Number Comment Rule 601 Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator in space #117 did not have a thermometer. I was unable to monitor if the refrigerator maintained 45 degrees Fahrenheit or below. 15A NCAC 18A .2806(j)(2) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry closet was observed not locked during today's visit. The laundry room stored cleaning supplies, Lysol, Windex, and clorox spray. .2820(b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An Epipen in space #106 had an expiration date 4/22/25. An Epipen in space #110 had an expiration date of 4/14/25. Sunscreen in space #110 had an expiration date of 3/2025. .0803(12) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #108 an unlocked drawer in reach of children one year of age contained small googly eyes, and plastic zip lock bags. In space #110 an unlocked drawer in reach of children two years of age contained plastic zip lock bags, small buttons, and paper clips. .0604(q) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before June 5, 2025, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. REFRIGERATOR During today’s visit I observed the refrigerator in space #117 without a thermometer. Refrigerators in use must maintain a temperature of 45 degrees Fahrenheit or below. I would recommend placing a thermometer in the refrigerator and checking the refrigerator daily to ensure that the temperature is 45 degrees Fahrenheit or below. Please refer to Caring For Our Children Chapter 4 regarding Nutrition and Food Service at https://nrckids.org/CFOC. PLASTIC BAGS/CHOKING HAZARD A plastic zip lock bag, small googly eyes were observed stored in an unlocked drawer in reach of children one year of age in space #106. Ziplock bags, buttons and paperclips were observed stored in unlocked drawer in reach of children two years of age in space #110. I would recommend placing all items that can be hazardous in a locked cabinet or storage room. I would also recommend repairing all locks on drawers and cabinets. MEDICATION I observed an EpiPen in space #108 with an expiration date of 4/22/25. In space #110 an EpiPen was observed with an expiration date of 4/14/25. The administrator stated that the child no longer needs an EpiPen. I was shown an email from the parent stating that the child no longer needs an EpiPen. In space #110 sunscreen was observed with an expiration date of 3/2025. I would recommend checking all diaper creams and medications monthly to ensure that authorization forms and medications are in compliance. I would also recommend reviewing Caring For Our Children regarding medications. You may also reach out to your Child Care Health Consultant, Ellie Morris for additional guidance on best practice. STORAGE OF HAZARDOUS MATERIALS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was locking yesterday. She was unaware the door was not locking again. I would recommend using the latch lock as a secondary measure to ensure that the door always remains locked. I observed the latch lock installed on the door but not in use. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. According to NC General Statute 110-90(4)(d) all child care centers must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your center may have an impact on the total compliance history score and cause your score to drop below the mandated level. The compliance history for your center as of today is 79%. CORRECTIVE ACTION PLAN PROGRESS Your Corrective Action Plan contains five (5) items that must be completed. Some items must be completed within identified time frames. Failure to complete an item within the established time frame may result in further administrative action taken against the center, so please pay close attention to each individual deadline. The following items from your Corrective Action Plan were monitored during today’s visit and their status is as follows: Posting of Notice of Administrative Action and Provisional License *The posting of Notice of Administrative Action and Provisional License was observed posted near the entrance of the door on the parent board visible for parents to see. Item #1 Rule Compliance • The center was not in compliance during today’s visit in regard to: o Child Care Rule 10A NCAC 09 .0803(12) regarding medication o Child Care Rule 15A NCAC 18A .2820(d) regarding storage of hazardous items o Child Care Rule 10A NCAC .0604(q) safety and health • The center was in compliance with the North Carolina General Statue 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff-child ratios. Item #2 Wendy Boggess, administrator, must register to participate in and complete the ‘Getting Ready for the PAS’ online module. • The administrator registered for the ‘Getting Ready for the PAS’ online module on 1/16/25. The administrator stated she has completed about 6 hours of the online module. • The ‘Getting Ready for the PAS’ online module certificate was observed completed on 2/4/25. • The survey from the completion of the PAS online module was observed being updated and completed during today’s visit. Item #3 Revision of the facility’s staff/child ratio maintenance procedures will need to be submitted. • The revision of the facility’s staff/child ratio maintenance procedures was submitted on 1/17/25 and found sufficient. During the visit today I observed the staff/child ratio maintenance procedures that were submitted being followed. I monitored all classrooms for the Head Count sheet referenced in the revised staff/child ratio maintenance procedures. I observed the administrator’s 15-minute check completed from the hours of 6:30am -9:30am during today’s visit. Item #4 Develop a written plan that describes in detail the steps that will be taken to ensure compliance with child care requirements related to record keeping. • A written plan for record keeping procedures was submitted on 1/24/25 and was found sufficient. Item #5 Mandatory staff meeting must be completed with all staff discussing the approved procedures for staff/child ratios • I received the roster from the Professional Development Day and Staff Meeting conducted on 2/17/25. CONTACT INFORMATION: If you have any questions or need further assistance, I can be reached at (919) 417-2872 or via email to Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: 0325-168L Visit Date: 3/19/2025 Number Present: 86 Completed Date: 3/19/2025 Age: From 0 To 9 Total Minutes: 100 Time In: 04:05 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate allegations of non-compliance with the NC Child Care Requirements. A report was received by the agency on 3/13/2025. During the visit, I discussed the allegation with the Director, Wendi Boggess. MONITORING I completed a walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. I monitored (supervision, child/staff ratios, adequate/approved space, license and permit restrictions). I observed the children engaged in free play, interacting with the teachers, completing routine tasks, and eating breakfast. ALLEGATION: There were concerns about Staff/Child ratios. During today’s visit I observed all classrooms in compliance with staff/child ratios. I requested two weeks of the thirty-minute head count checks for each classroom, and the administrative fifteen-minute count in the morning. Upon my arrival I observed the assistant director in ratio in space #114. The director was in ratio for space #105, pushing four children that are infants in the stroller. The Director stated that one employee was in an automobile accident, and another employee had to leave at 4:00pm. Classes were blended to maintain staff/child ratio for each classroom. ALLEGATION: There are concerns regarding inadequate records for incident reports. During today’s visit I requested to observe the incident reports and log. I observed five (5) incident reports not signed by parents acknowledging that the parent/guardian was notified or received the report. The incident reports also did not contain the signature of the management. The incident reports occurred 2/26/25, 3/6/25, 3/7/25, and 3/11/25. Two incident reports were of the same child on different dates. During the visit I observed the Director stop two parents obtaining signatures of the incident reports that were observed incomplete. ALLEGATION: There are concerns regarding sanitation and health. I asked the Director if she has had any concerns brought to her attention regarding diaper changing issues and a child being hurt. The Director stated that she has had a parent with concerns regarding diapering and child being hurt. The parent wanted a meeting. The director stated that she had a meeting with the parent and addressed the issues with the teachers. The director also stated another parent sent an email concerning an aggressive child. I was unable to speak with the teachers of the parents with the concerns due to the teachers had left for the day. ALLEGATION: There are concerns regarding inadequate supervision. During today’s visit I asked the Director if she had any issues concerning inadequate supervision. The director stated she has not had any issues. I observed supervision in all classrooms and outside learning environment during the visit. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Preschool 1, Prepper B, Twaddlers, and Toddler B classrooms was only served corn, apples, and milk for lunch on 3/18/25. 10A NCAC 09 .0901(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Five incident reports were observed not completed and signed by the parent/guardian. .0802 (e) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before April 2, 2025, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 78%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations were documented today that could impact your compliance history and an updated score will be provided on your next visit. ALLEGATION RESOLUTION The allegation for staff/child ratio will remain open for further investigation. Based on discussion with the administrators, observations and a review of records provided by the center concerning incident reports, this allegation is substantiated. Based on observations during today’s visit, it was not able to be determined if inadequate supervision occurred, therefore this allegation is unsubstantiated. TECHNICAL ASSISTANCE The following items were discussed during today’s visit. You may want to consider them in order to avoid violations in the future: -Technical assistance was given to Ms. Boggess in regard to incident reports. I discussed with Ms. Boggess that best practice is to notify parents when a child is injured. Once the parents have been notified, I would recommend you document on the incident report who you spoke with, the date and time. The incident report also has a comment section. I would also recommend that you document any comments stated by the parent or the person notifying the parent. I would also recommend that you log and file the incident reports weekly. This will assist in making sure that all incident reports are discussed and signed by a parent/guardian. classroom because of not having enough staff present on site. - It was reported that some classrooms did not have lunch due to the cook being out on 3/18/25. I asked the Director if she could discuss with me what occurred on 3/18/25 concerning lunch. The director stated that pizza was ordered for the center and was supposed to arrive at 11:25. The pizza did not arrive on time. The infants received crackers, cheese, corn and milk, Preschool 1, Prepper B, Twaddlers, and Toddler B received apples, corn and milk because the children were falling asleep. PreK, Prepper B, Prepper A, and Toddler A were able to eat pizza, corn, apples, and milk. The director stated that the children who did not receive the pizza for lunch ate the pizza for a snack during snack time. I would highly recommend observing the website of Caring For Our Children at https://ncrkids.org, Chapter 4 regarding Nutrition and Food Service. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 2/4/2025 Number Present: 87 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 115 Time In: 09:30 AM Time Out: 11:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor NC Child Care requirements, as follow-up to the Provisional License Administrative Action issued to the center on December 20, 2024. Upon arrival, I was greeted by Wendi Boggess, the Director. You assisted me with today’s visit. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center’s License and Permit Restrictions, Staff/Child Ratios, Supervision, Six new staff files, five new children files, safe environment, and Sanitation. I observed eight-seven (87) children playing in centers, completing a group project, playing outside, interacting with the teachers and completing routine tasks. The center was not in compliance with all applicable minimum licensing requirements during today's visit. The following violations were observed and documented during today’s visit. Violation Number Comment Rule 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Non-prescription diaper cream was not stored in a locked cabinet or locked container. The diaper cream was stored in a drawer in reach of children. 15A NCAC 18A .2820(d) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization and instruction from the child's parent was dated for 7/1/24 - 1/31/25. 10A NCAC 09 .0803(1)(a & b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff files were observed having all 16 orientation hours completed within one day. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member hired on 10/3/24 that works in the infant room did not complete ITS-SIDS training. .1102(f) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before February 18, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 According to NC General Statute 110-90(4)(d) all child care centers must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your center may have an impact on the total compliance history score and cause your score to drop below the mandated level. The compliance history for your center as of today is 76%. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. STORAGE OF MEDICATION During today’s visit I observed diaper cream stored in a drawer that was not locked in reach of the children. The teacher stated that the lock was repaired, but is broken again. I discussed with the teacher and the administrator that the diaper cream would need to be stored in a locked storage. I would recommend reviewing ‘Caring For Our Children,’ Chapter 5 regarding Facilities, Supplies, Equipment, and Environmental Health discussing storage of medication. I would recommend that you check weekly to ensure that medications/diaper cream are always in a locked storage. MEDICATON/DIAPER CREAM I observed parent authorization forms for diaper cream out of date. The permission date given from the parents for Advanced Healing Ointment and Equate Diaper Rash Ointment was 7/1/2024 to 1/31/2025. The teacher stated she was not aware that the date of permission had expired. According to the Standard Operating Procedures that you submitted to me on 1/24/25 stated that “all allergies, medical forms, diaper creams, etc., will be reviewed monthly and updated every 6 months.” I would recommend that a member of management check diaper cream and forms twice monthly to make sure that all forms are in compliance. STAFF TRAINING A staff member that was hired on 10/3/24 that works in the infant room did not complete ITS-SIDS training within two months of hire. The director stated that the teacher thought that the Health and Safety training would complete this requirement. I discussed with the director to set a reminder for all new staff members on her outlook calendar. The director shared that she has a reminder set for staff certification, but it was not detailed. NEW STAFF ORIENTATION Staff qualifications and training requirements are essential for your staff who interact with children. During today’s visit I observed six staff files that had the same date indicating that all orientation training was completed on the same day. Each staff person needs to receive 16 hours of orientation within the first 6 weeks of employment. Six of the hours are required to be completed within the first two weeks of employment. When documenting orientation, please ensure that all required information is entered onto the form. CORRECTIVE ACTION PLAN PROGRESS Your Corrective Action Plan contains five (5) items that must be completed. Some items must be completed within identified time frames. Failure to complete an item within the established time frame may result in further administrative action taken against the center, so please pay close attention to each individual deadline. The following items from your Corrective Action Plan were monitored during today’s visit and their status is as follows: Posting of Notice of Administrative Action and Provisional License *The posting of Notice of Administrative Action and Provisional License was observed posted near the entrance of the door on the parent board visible for parents to see. Item #1 Rule Compliance •The center was not in compliance during today’s visit in regard to: *Child Care Rule 10A NCAC 09 .0304(g) regarding record keeping During today’s visit ITS-SIDS training was not completed for a staff member that is assigned to the infant classroom. The new Employee Orientation was not properly completed for the six new staff members hired in October 2024. The orientation dates stated that the 16 orientation training hours were completed within one day. The 16 orientation training hours are to be completed within 6 weeks, with the first two weeks 6 hours to be completed. •The center was in compliance with the North Carolina General Statue 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff-child ratios. Item #2 Wendy Boggess, administrator, must register to participate in and complete the ‘Getting Ready for the PAS’ online module. •The administrator registered for the ‘Getting Ready for the PAS’ online module on 1/16/25. The administrator stated she has completed about 6 hours of the online module. Item #3 Revision of the facility’s staff/child ratio maintenance procedures will need to be submitted. •The revision of the facility’s staff/child ratio maintenance procedures was submitted on 1/17/25 and found sufficient. During today’s visit the staff/child ratio maintenance procedures that were submitted were not followed. I monitored three random classes for the Head Count sheet referenced in the revised staff/child ratio maintenance procedures. In reviewing I observed the Head Count sheet completed up to 11:00am for 2/3/25, and completed up to 7:30am for 2/4/25 for Toddler A. I observed the Head count sheet completed up to 11:00am on 2/3/25, and the head count sheet completed up to 10:30am on 2/4/25 for Toddler B. I observed the Head Count sheet completed through 3:30pm on 2/3/25 and completed through 9:30am on 2/4/25 in Preppers B classroom. I asked the Preppers B teacher if her classroom closes at 3:30 every day. She stated no, that they were very short staffed on 2/3/25 and she had to split her classroom to meet the ratio. I observed the administrator’s 15-minute check completed from the hours of 6:30am -9:30am. It is important to make sure the Head Count sheets are completed by all teachers throughout the day. Your head count sheet will aid in showing that you are in child/staff ratio throughout the day. Without completing the head count sheet, it is hard to show that you are remaining in child staff ratio. Item #4 Develop a written plan that describes in detail the steps that will be taken to ensure compliance with child care requirements related to record keeping. •A written plan for record keeping procedures was submitted on 1/24/25 and was found sufficient. During today’s visit I observed six new staff files, it was observed that ITS-SIDS training was not completed for a staff member hired on 10/3/25 that works in the infant room. I observed five newly enrolled children’s files, and the files were found in compliance. Item #5 Mandatory staff meeting must be completed with all staff discussing the approved procedures for staff/child ratios •This item is not yet due. CONTACT INFORMATION: If you have any questions or need further assistance, I can be reached at (919) 417-2872 or via email to Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 2/4/2025 Number Present: 87 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 115 Time In: 09:30 AM Time Out: 11:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor NC Child Care requirements, as follow-up to the Provisional License Administrative Action issued to the center on December 20, 2024. Upon arrival, I was greeted by Wendi Boggess, the Director. You assisted me with today’s visit. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center’s License and Permit Restrictions, Staff/Child Ratios, Supervision, Six new staff files, five new children files, safe environment, and Sanitation. I observed eight-seven (87) children playing in centers, completing a group project, playing outside, interacting with the teachers and completing routine tasks. The center was not in compliance with all applicable minimum licensing requirements during today's visit. The following violations were observed and documented during today’s visit. Violation Number Comment Rule 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Non-prescription diaper cream was not stored in a locked cabinet or locked container. The diaper cream was stored in a drawer in reach of children. 15A NCAC 18A .2820(d) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization and instruction from the child's parent was dated for 7/1/24 - 1/31/25. 10A NCAC 09 .0803(1)(a & b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff files were observed having all 16 orientation hours completed within one day. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member hired on 10/3/24 that works in the infant room did not complete ITS-SIDS training. .1102(f) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before February 18, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 According to NC General Statute 110-90(4)(d) all child care centers must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your center may have an impact on the total compliance history score and cause your score to drop below the mandated level. The compliance history for your center as of today is 76%. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. STORAGE OF MEDICATION During today’s visit I observed diaper cream stored in a drawer that was not locked in reach of the children. The teacher stated that the lock was repaired, but is broken again. I discussed with the teacher and the administrator that the diaper cream would need to be stored in a locked storage. I would recommend reviewing ‘Caring For Our Children,’ Chapter 5 regarding Facilities, Supplies, Equipment, and Environmental Health discussing storage of medication. I would recommend that you check weekly to ensure that medications/diaper cream are always in a locked storage. MEDICATON/DIAPER CREAM I observed parent authorization forms for diaper cream out of date. The permission date given from the parents for Advanced Healing Ointment and Equate Diaper Rash Ointment was 7/1/2024 to 1/31/2025. The teacher stated she was not aware that the date of permission had expired. According to the Standard Operating Procedures that you submitted to me on 1/24/25 stated that “all allergies, medical forms, diaper creams, etc., will be reviewed monthly and updated every 6 months.” I would recommend that a member of management check diaper cream and forms twice monthly to make sure that all forms are in compliance. STAFF TRAINING A staff member that was hired on 10/3/24 that works in the infant room did not complete ITS-SIDS training within two months of hire. The director stated that the teacher thought that the Health and Safety training would complete this requirement. I discussed with the director to set a reminder for all new staff members on her outlook calendar. The director shared that she has a reminder set for staff certification, but it was not detailed. NEW STAFF ORIENTATION Staff qualifications and training requirements are essential for your staff who interact with children. During today’s visit I observed six staff files that had the same date indicating that all orientation training was completed on the same day. Each staff person needs to receive 16 hours of orientation within the first 6 weeks of employment. Six of the hours are required to be completed within the first two weeks of employment. When documenting orientation, please ensure that all required information is entered onto the form. CORRECTIVE ACTION PLAN PROGRESS Your Corrective Action Plan contains five (5) items that must be completed. Some items must be completed within identified time frames. Failure to complete an item within the established time frame may result in further administrative action taken against the center, so please pay close attention to each individual deadline. The following items from your Corrective Action Plan were monitored during today’s visit and their status is as follows: Posting of Notice of Administrative Action and Provisional License *The posting of Notice of Administrative Action and Provisional License was observed posted near the entrance of the door on the parent board visible for parents to see. Item #1 Rule Compliance •The center was not in compliance during today’s visit in regard to: *Child Care Rule 10A NCAC 09 .0304(g) regarding record keeping During today’s visit ITS-SIDS training was not completed for a staff member that is assigned to the infant classroom. The new Employee Orientation was not properly completed for the six new staff members hired in October 2024. The orientation dates stated that the 16 orientation training hours were completed within one day. The 16 orientation training hours are to be completed within 6 weeks, with the first two weeks 6 hours to be completed. •The center was in compliance with the North Carolina General Statue 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff-child ratios. Item #2 Wendy Boggess, administrator, must register to participate in and complete the ‘Getting Ready for the PAS’ online module. •The administrator registered for the ‘Getting Ready for the PAS’ online module on 1/16/25. The administrator stated she has completed about 6 hours of the online module. Item #3 Revision of the facility’s staff/child ratio maintenance procedures will need to be submitted. •The revision of the facility’s staff/child ratio maintenance procedures was submitted on 1/17/25 and found sufficient. During today’s visit the staff/child ratio maintenance procedures that were submitted were not followed. I monitored three random classes for the Head Count sheet referenced in the revised staff/child ratio maintenance procedures. In reviewing I observed the Head Count sheet completed up to 11:00am for 2/3/25, and completed up to 7:30am for 2/4/25 for Toddler A. I observed the Head count sheet completed up to 11:00am on 2/3/25, and the head count sheet completed up to 10:30am on 2/4/25 for Toddler B. I observed the Head Count sheet completed through 3:30pm on 2/3/25 and completed through 9:30am on 2/4/25 in Preppers B classroom. I asked the Preppers B teacher if her classroom closes at 3:30 every day. She stated no, that they were very short staffed on 2/3/25 and she had to split her classroom to meet the ratio. I observed the administrator’s 15-minute check completed from the hours of 6:30am -9:30am. It is important to make sure the Head Count sheets are completed by all teachers throughout the day. Your head count sheet will aid in showing that you are in child/staff ratio throughout the day. Without completing the head count sheet, it is hard to show that you are remaining in child staff ratio. Item #4 Develop a written plan that describes in detail the steps that will be taken to ensure compliance with child care requirements related to record keeping. •A written plan for record keeping procedures was submitted on 1/24/25 and was found sufficient. During today’s visit I observed six new staff files, it was observed that ITS-SIDS training was not completed for a staff member hired on 10/3/25 that works in the infant room. I observed five newly enrolled children’s files, and the files were found in compliance. Item #5 Mandatory staff meeting must be completed with all staff discussing the approved procedures for staff/child ratios •This item is not yet due. CONTACT INFORMATION: If you have any questions or need further assistance, I can be reached at (919) 417-2872 or via email to Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 2/4/2025 Number Present: 87 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 115 Time In: 09:30 AM Time Out: 11:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor NC Child Care requirements, as follow-up to the Provisional License Administrative Action issued to the center on December 20, 2024. Upon arrival, I was greeted by Wendi Boggess, the Director. You assisted me with today’s visit. During this Administrative Action Follow-up visit, a partial monitoring of minimum Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center’s License and Permit Restrictions, Staff/Child Ratios, Supervision, Six new staff files, five new children files, safe environment, and Sanitation. I observed eight-seven (87) children playing in centers, completing a group project, playing outside, interacting with the teachers and completing routine tasks. The center was not in compliance with all applicable minimum licensing requirements during today's visit. The following violations were observed and documented during today’s visit. Violation Number Comment Rule 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Non-prescription diaper cream was not stored in a locked cabinet or locked container. The diaper cream was stored in a drawer in reach of children. 15A NCAC 18A .2820(d) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization and instruction from the child's parent was dated for 7/1/24 - 1/31/25. 10A NCAC 09 .0803(1)(a & b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six staff files were observed having all 16 orientation hours completed within one day. .1101(a) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member hired on 10/3/24 that works in the infant room did not complete ITS-SIDS training. .1102(f) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before February 18, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 According to NC General Statute 110-90(4)(d) all child care centers must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your center may have an impact on the total compliance history score and cause your score to drop below the mandated level. The compliance history for your center as of today is 76%. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. STORAGE OF MEDICATION During today’s visit I observed diaper cream stored in a drawer that was not locked in reach of the children. The teacher stated that the lock was repaired, but is broken again. I discussed with the teacher and the administrator that the diaper cream would need to be stored in a locked storage. I would recommend reviewing ‘Caring For Our Children,’ Chapter 5 regarding Facilities, Supplies, Equipment, and Environmental Health discussing storage of medication. I would recommend that you check weekly to ensure that medications/diaper cream are always in a locked storage. MEDICATON/DIAPER CREAM I observed parent authorization forms for diaper cream out of date. The permission date given from the parents for Advanced Healing Ointment and Equate Diaper Rash Ointment was 7/1/2024 to 1/31/2025. The teacher stated she was not aware that the date of permission had expired. According to the Standard Operating Procedures that you submitted to me on 1/24/25 stated that “all allergies, medical forms, diaper creams, etc., will be reviewed monthly and updated every 6 months.” I would recommend that a member of management check diaper cream and forms twice monthly to make sure that all forms are in compliance. STAFF TRAINING A staff member that was hired on 10/3/24 that works in the infant room did not complete ITS-SIDS training within two months of hire. The director stated that the teacher thought that the Health and Safety training would complete this requirement. I discussed with the director to set a reminder for all new staff members on her outlook calendar. The director shared that she has a reminder set for staff certification, but it was not detailed. NEW STAFF ORIENTATION Staff qualifications and training requirements are essential for your staff who interact with children. During today’s visit I observed six staff files that had the same date indicating that all orientation training was completed on the same day. Each staff person needs to receive 16 hours of orientation within the first 6 weeks of employment. Six of the hours are required to be completed within the first two weeks of employment. When documenting orientation, please ensure that all required information is entered onto the form. CORRECTIVE ACTION PLAN PROGRESS Your Corrective Action Plan contains five (5) items that must be completed. Some items must be completed within identified time frames. Failure to complete an item within the established time frame may result in further administrative action taken against the center, so please pay close attention to each individual deadline. The following items from your Corrective Action Plan were monitored during today’s visit and their status is as follows: Posting of Notice of Administrative Action and Provisional License *The posting of Notice of Administrative Action and Provisional License was observed posted near the entrance of the door on the parent board visible for parents to see. Item #1 Rule Compliance •The center was not in compliance during today’s visit in regard to: *Child Care Rule 10A NCAC 09 .0304(g) regarding record keeping During today’s visit ITS-SIDS training was not completed for a staff member that is assigned to the infant classroom. The new Employee Orientation was not properly completed for the six new staff members hired in October 2024. The orientation dates stated that the 16 orientation training hours were completed within one day. The 16 orientation training hours are to be completed within 6 weeks, with the first two weeks 6 hours to be completed. •The center was in compliance with the North Carolina General Statue 110-91(7) and Child Care Rule 10A NCAC 09 .0713(a-e) regarding staff-child ratios. Item #2 Wendy Boggess, administrator, must register to participate in and complete the ‘Getting Ready for the PAS’ online module. •The administrator registered for the ‘Getting Ready for the PAS’ online module on 1/16/25. The administrator stated she has completed about 6 hours of the online module. Item #3 Revision of the facility’s staff/child ratio maintenance procedures will need to be submitted. •The revision of the facility’s staff/child ratio maintenance procedures was submitted on 1/17/25 and found sufficient. During today’s visit the staff/child ratio maintenance procedures that were submitted were not followed. I monitored three random classes for the Head Count sheet referenced in the revised staff/child ratio maintenance procedures. In reviewing I observed the Head Count sheet completed up to 11:00am for 2/3/25, and completed up to 7:30am for 2/4/25 for Toddler A. I observed the Head count sheet completed up to 11:00am on 2/3/25, and the head count sheet completed up to 10:30am on 2/4/25 for Toddler B. I observed the Head Count sheet completed through 3:30pm on 2/3/25 and completed through 9:30am on 2/4/25 in Preppers B classroom. I asked the Preppers B teacher if her classroom closes at 3:30 every day. She stated no, that they were very short staffed on 2/3/25 and she had to split her classroom to meet the ratio. I observed the administrator’s 15-minute check completed from the hours of 6:30am -9:30am. It is important to make sure the Head Count sheets are completed by all teachers throughout the day. Your head count sheet will aid in showing that you are in child/staff ratio throughout the day. Without completing the head count sheet, it is hard to show that you are remaining in child staff ratio. Item #4 Develop a written plan that describes in detail the steps that will be taken to ensure compliance with child care requirements related to record keeping. •A written plan for record keeping procedures was submitted on 1/24/25 and was found sufficient. During today’s visit I observed six new staff files, it was observed that ITS-SIDS training was not completed for a staff member hired on 10/3/25 that works in the infant room. I observed five newly enrolled children’s files, and the files were found in compliance. Item #5 Mandatory staff meeting must be completed with all staff discussing the approved procedures for staff/child ratios •This item is not yet due. CONTACT INFORMATION: If you have any questions or need further assistance, I can be reached at (919) 417-2872 or via email to Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 10/10/2024 Number Present: 93 Completed Date: 10/10/2024 Age: From 0 To 5 Total Minutes: 90 Time In: 08:30 AM Time Out: 10:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to follow-up on staff child ratio and nurture and care violations cited on 10/9/24. I was greeted by the Director Wendi Boggess. You assisted me with today’s visit. MONITORING I completed a walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. I monitored (supervision, child/staff ratios, adequate/approved space, license, and permit restrictions). I observed sixty-eight (68) children ranging in age of infant to five (5) years old engaged in free play, interacting with the teachers, eating breakfast, and completing routine tasks. OBSERVATIONS/DISCUSSION During the visit my initial walk through the child staff ratio was in compliance. While discussing the reason for the follow-up visit, I noticed a number of children arriving, however, I did not notice additional staff members arriving. I completed a second walk through and observed the Toddler A classroom with one (1) staff member with seven (7) children. The ratio for the Toddler classroom is one (1) staff to six (6) children. The director asked for one of the children to walk with her so that the class would be in ratio. I spoke with the teacher and the teacher stated that she had tried calling to the front office to let the administration know that she was out of ratio. I discussed with the Director that the documentation received from the complaint visit on 10/9/24 stated staff child ratio and nurture and care violations. I pointed out that the teacher stated that the Toddler classroom was out of ratio while a verbal altercation occurred with two staff members. The director stated that the classroom was not out of ratio. I requested a copy of the name to face for Infant A, Infant B, Toddler A, Toddler B, and the Two’s classroom for the week of 9/16/24. The director stated that they do not keep the name to face from the classrooms. I was unable to determine if the Toddler A classroom was in child staff ratio. During the visit I monitored proper interactions among the staff and proper interactions with staff and children. I asked the director if a concern would be brought to her attention what process would be taken. The director stated that she would observe the live video footage, a conference would be held about the concern, in person observation would be completed, and technical assistance would take place. The following violation was documented during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Staff/child ratio was not maintained in the one year old classroom. There was one (1) staff member and seven (7) children observed. GS 110-91(7);.0713(a-d) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 24, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 75%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHINICAL ASSISTANCE I discussed with the Director the importance of ensuring that classrooms are always in ratio. Adhering to staff child ratios ensures that children are safe, and that staff are adequately able to supervise and interact with the children. A classroom must always maintain staff child ratios. I would recommend discussing with the staff again that if another child arrives before the second staff member is present parents should be asked to wait until coverage can be provided. I would highly recommend limiting the children’s attendance when you are short staffed. I would also suggest that you do a time study to adjust staff schedules to ensure that classes are always in ratio. Keep in mind that staff/child ratios are based on the youngest child present in the classroom. During today’s visit the fire inspection was not in compliance. The Center was receiving repairs from American Alarms. They were replacing all smoke detectors and replacing the Fire Panel Box that was damaged from lightning striking the building in August 2024. An extension has been approved to complete the fire inspection. If you should have any questions or need my assistance, please feel free to contact me at 919.417.2872 or Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: 0924-212L Visit Date: 10/9/2024 Number Present: 48 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 115 Time In: 08:15 AM Time Out: 10:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate allegations of non-compliance with the NC Child Care Requirements regarding discipline. A report was received and revised by the agency on 9/30/2024. This unannounced visit is to follow-up on a ratio violation cited on 9/26/24. During the visit, I discussed the allegations with Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived within forty-five minutes of the visit. MONITORING I completed a walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. I monitored (supervision, child/staff ratios, adequate/approved space, license, and permit restrictions). I observed forty – eight (48) children ranging in age of infant to five (5) years old engaged in free play, interacting with the teachers, eating breakfast, and completing routine tasks. During today's visit staff/child ratios were found to be in compliance. OBSERVATIONS/DISCUSSION During today’s visit I discussed the allegation of discipline. The director notified me on 9/23/24 through that a staff member was terminated and would be contacting the Division of Child Development and the Corporate office. The Director stated that the teacher became inappropriate verbally with the Director in front of the children and two parents. The teacher was asked to clock out. The teacher refused to clock out and leave the premises. The director stated the teacher eventually left the premises. The director had two staff members who witnessed the altercation complete a write up on what was witnessed. I requested video footage for the week of 9/13/24 and the week of 9/23/24. I was told that the video footage is real time only viewing. I requested to observe all staff member files who were terminated and/or resigned since September 1, 2024. I was given six files to review. I observed all six files with signed discipline polices. I also did not observe any reprimands or write ups on the six staff members. I also asked if any concerns of discipline were brought to her attention. The director stated no, other than a teacher contacting two parents about a teacher yelling at the children. The director stated that the teacher that called the parents about another teacher should have brought the concern to the administrators instead of contacting parents. The director had a conference with the teacher that contacted the parents and the teacher in question. The teacher that contacted the parents became upset, walked out, and quit on 9/13/24. I asked the director if a concern would be brought to her attention what process would be taken. The director stated that she would observe the live video footage, a conference would be held about the concern, in person observation would be completed, and technical assistance would take place. I monitored interactions of all teachers with all teachers during today’s visit and found interactions to be in compliance. During today’s visit I was given by the Director two supporting documents stating the incident that occurred in the week 9/19/24. In the documentation an altercation occurred in front of children and parents. This presented noncompliance with nurturing and care of the children. Also, in the documentation it was stated that the toddler classroom was out of ratio. RESOLUTION Allegation (Concerns regarding discipline) Based on my discussions, documents received, and observation I am unable to determine that inappropriate discipline occurred, therefore, this allegation is Unsubstantiated. The following violations were documented during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. A documentation given to the director on 9/19/24 stated that the Toddler A classroom was out of ratio. GS 110-91(7);.0713(a-d) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was disclosed from documentation given to me by the director and discussion that an altercation occurred between two staff members in front of the children and two parents. G.S. 110-91(10) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 24, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 75%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHINICAL ASSISTANCE I discussed with the Director the importance of making sure that altercations never take place in front of children. If a staff member seems stressed and/or not in a good place upon clocking in give that staff member time to cool down before working. I would also recommend giving staff a wellness moment when needed. The administrators would allow a staff member to take a minimum of five minutes to recharge from a stressful moment. I discussed with the Director the importance of ensuring that classrooms are always in ratio. I would recommend discussing with the staff that if another child arrives before the second staff member is present parents should be asked to wait until coverage can be provided. Keep in mind that staff/child ratios are based on the youngest child present in the classroom. I would suggest that you do a time study to adjust staff schedules to ensure that classes are always in ratio. If you should have any questions or need my assistance, please feel free to contact me at 919.417.2872 or Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: 0924-212L Visit Date: 10/9/2024 Number Present: 48 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 115 Time In: 08:15 AM Time Out: 10:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit is to investigate allegations of non-compliance with the NC Child Care Requirements regarding discipline. A report was received and revised by the agency on 9/30/2024. This unannounced visit is to follow-up on a ratio violation cited on 9/26/24. During the visit, I discussed the allegations with Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived within forty-five minutes of the visit. MONITORING I completed a walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. I monitored (supervision, child/staff ratios, adequate/approved space, license, and permit restrictions). I observed forty – eight (48) children ranging in age of infant to five (5) years old engaged in free play, interacting with the teachers, eating breakfast, and completing routine tasks. During today's visit staff/child ratios were found to be in compliance. OBSERVATIONS/DISCUSSION During today’s visit I discussed the allegation of discipline. The director notified me on 9/23/24 through that a staff member was terminated and would be contacting the Division of Child Development and the Corporate office. The Director stated that the teacher became inappropriate verbally with the Director in front of the children and two parents. The teacher was asked to clock out. The teacher refused to clock out and leave the premises. The director stated the teacher eventually left the premises. The director had two staff members who witnessed the altercation complete a write up on what was witnessed. I requested video footage for the week of 9/13/24 and the week of 9/23/24. I was told that the video footage is real time only viewing. I requested to observe all staff member files who were terminated and/or resigned since September 1, 2024. I was given six files to review. I observed all six files with signed discipline polices. I also did not observe any reprimands or write ups on the six staff members. I also asked if any concerns of discipline were brought to her attention. The director stated no, other than a teacher contacting two parents about a teacher yelling at the children. The director stated that the teacher that called the parents about another teacher should have brought the concern to the administrators instead of contacting parents. The director had a conference with the teacher that contacted the parents and the teacher in question. The teacher that contacted the parents became upset, walked out, and quit on 9/13/24. I asked the director if a concern would be brought to her attention what process would be taken. The director stated that she would observe the live video footage, a conference would be held about the concern, in person observation would be completed, and technical assistance would take place. I monitored interactions of all teachers with all teachers during today’s visit and found interactions to be in compliance. During today’s visit I was given by the Director two supporting documents stating the incident that occurred in the week 9/19/24. In the documentation an altercation occurred in front of children and parents. This presented noncompliance with nurturing and care of the children. Also, in the documentation it was stated that the toddler classroom was out of ratio. RESOLUTION Allegation (Concerns regarding discipline) Based on my discussions, documents received, and observation I am unable to determine that inappropriate discipline occurred, therefore, this allegation is Unsubstantiated. The following violations were documented during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. A documentation given to the director on 9/19/24 stated that the Toddler A classroom was out of ratio. GS 110-91(7);.0713(a-d) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was disclosed from documentation given to me by the director and discussion that an altercation occurred between two staff members in front of the children and two parents. G.S. 110-91(10) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 24, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 75%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHINICAL ASSISTANCE I discussed with the Director the importance of making sure that altercations never take place in front of children. If a staff member seems stressed and/or not in a good place upon clocking in give that staff member time to cool down before working. I would also recommend giving staff a wellness moment when needed. The administrators would allow a staff member to take a minimum of five minutes to recharge from a stressful moment. I discussed with the Director the importance of ensuring that classrooms are always in ratio. I would recommend discussing with the staff that if another child arrives before the second staff member is present parents should be asked to wait until coverage can be provided. Keep in mind that staff/child ratios are based on the youngest child present in the classroom. I would suggest that you do a time study to adjust staff schedules to ensure that classes are always in ratio. If you should have any questions or need my assistance, please feel free to contact me at 919.417.2872 or Shamequa.Wilkerson-Harris@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 69 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 08:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival we were greeted by Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived about one hour and half into the monitoring visit. Vanessa Price, Child Care Consultant accompanied me on this visit. There was a total of sixty-nine (69) children present, aging in range from infant to five (5) years old upon arrival. The children were observed playing in centers, playing outside, eating breakfast and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued July 27, 2018, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 8/7/24. *The last emergency drill was conducted 8/9/24. *The last playground inspection was completed 9/9/24. *The last sanitation was completed on 8/27/24 with a ‘Superior’ classification. *The last fire inspection was conducted on 6/22/23. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection conducted was on 6/22/23. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #114 I observed eleven three-year olds, one four old and one staff member. The staff child ratio for that class is 1:10. GS 110-91(7);.0713(a-d) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for space #108. The last activity plan posted was dated 9/16 - 9/20/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry room was not locked that contained lysol, pure bright bleach, clorox, lynx and other cleaning supplies during today's visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Vaseline and Destin did not have written authorization from parent on file in space #108. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Parent authorization forms were expired with a date of 8/31/24 in space #106 and space #108. .0803(12) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file for six staff members during today's visit. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff members hired on 4/8/24, 7/1/24, 8/12/24 and 5/13/24 did not have signed documentation of completed orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid was not on file for staff members hired on 5/13/24, 12/11/23, 5/1/24, 1/30/24 and 4/1/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR was not on file for staff members hired on 12/11/23, 5/13/24, 5/1/24, 1/30/24, and 4/1/24. .1102(d) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. The fire extinguisher on the bus was not in the green level to meet the NC fire codes. 10A NCAC 09 .1003(c) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff members hired on 12/11/23, 5/13/24, 8/12/24, 7/1/24, and 8/5/24 did not have a signed job description on file. 10A NCAC 09 .0514(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The child's information was not completed and signed by parent. GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not updated with agency information as changes occurred. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. The medical action plan was not attached to the file for a child with a severe allergy that requires an EPi-Pen. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three new staff members medical information was not in a separate file from the individual personnel file. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not renew Health and Safety training within the five years of completing the previous health and safety training topics. .1103(b) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 10, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 82%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. HAZARDOUS ITEMS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was not locking about a month ago and they put new batteries in the lock. She was unaware the door was not locking again. I would recommend using a latch lock as a secondary measure to ensure that the door always remains locked. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. FIRE INSPECTION During today’s visit the fire inspection was not updated on or before 6/22/23. The director stated that she did not request for the inspection to be completed until July 1, 2024. She then stated that their building was struck by lightning and has been placed on a fire watch. They will remain on fire watch until the insurance claim is completed. I would recommend using your outlook calendar to remind you of upcoming inspection dates. STAFF/CHILD RATIO I observed in space #114 eleven three-year-olds, one four-year-old and one staff member. The assistant director stated that three teachers called out, four teachers were late, and the director was not in which caused staffing issues. I would suggest staff not receive children once they have reached their maximum to maintain their ratio. CPR/FA I observed CPR/FA not completed for three new staff within their 90 days. I would suggest that you use your outlook calendar or a reminder to let you know when staff will need to complete CPR/FA. ACTIVITY PLAN I observed in space #108 an activity plan dated for 9/16 – 9/20. The teachers stated that they were working on their activity plan. I would recommend that all staff submit their activity plan on Friday of each week for the following week. Activity plans are designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for children. EMERGENCY PREPAREDNESS AND RESPONSE PLAN The EPR plan was observed not to be updated with current agency information. I would recommend updating when things change as well as annually. STAFF RECORDS During today’s visit staff members hired on 8/5/24, 7/1/24, 4/8/24, 5/1/24, 8/12/24, 5/13/24, and 12/11/23 did not have signed job descriptions. Staff members hired on 7/1/24, 8/12/24, and 5/13/24 did not have documentation of orientation signed and on file. Health and Safety was not completed within the first year of hire for B. Barfield hired on 8/14/23, E. Thompson hired 5/19/23. Y. Guy did not renew the Health and Safety Training within required 5-year time period. Health questionnaire was expired for R. Llanos (11/10/22), and Y. Guy (3/2022), E. Thompson (5/9/23), M. Barbee (12/9/22) and J. Church (9/5/23). I would recommend using the staff file checklist and using an outlook calendar to remind of all annual dates are due. I also observed medical information filed with the individual personnel file. I would recommend a separate file for staff medical information. CHILDREN FILES I observed an incomplete medical report for an enrolled child. I also observed a medical action plan not on file with a child that has a documented food allergy that states an Epi-Pen must be used. I would recommend ensuring that you received all required medical documentation being on file on first day of enrollment. I would also suggest using the children file checklist to ensure all forms are collected on or before the first day of attendance. NON-PRESCRIPTION/PRESCRIPTION I observed expired parent authorization forms in space #106 and #108 with a date of 8/31/24. I also observed no parent authorization forms for Vaseline and Destin diaper cream. I would recommend checking all creams weekly to ensure that all forms are in compliance, diaper creams are not expired, and all medications (creams) have a parent authorization form. TRANSPORTATION I observed the fire extinguisher not in the green level to meet NC fire codes. I would recommend checking fire extinguishers monthly to ensure that the fire extinguishers remain the green level. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2019, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 10/25/23 to 9/25/24. Please have all training hours submitted to me on or before 10/24/24. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 69 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 08:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival we were greeted by Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived about one hour and half into the monitoring visit. Vanessa Price, Child Care Consultant accompanied me on this visit. There was a total of sixty-nine (69) children present, aging in range from infant to five (5) years old upon arrival. The children were observed playing in centers, playing outside, eating breakfast and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued July 27, 2018, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 8/7/24. *The last emergency drill was conducted 8/9/24. *The last playground inspection was completed 9/9/24. *The last sanitation was completed on 8/27/24 with a ‘Superior’ classification. *The last fire inspection was conducted on 6/22/23. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection conducted was on 6/22/23. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #114 I observed eleven three-year olds, one four old and one staff member. The staff child ratio for that class is 1:10. GS 110-91(7);.0713(a-d) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for space #108. The last activity plan posted was dated 9/16 - 9/20/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry room was not locked that contained lysol, pure bright bleach, clorox, lynx and other cleaning supplies during today's visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Vaseline and Destin did not have written authorization from parent on file in space #108. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Parent authorization forms were expired with a date of 8/31/24 in space #106 and space #108. .0803(12) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file for six staff members during today's visit. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff members hired on 4/8/24, 7/1/24, 8/12/24 and 5/13/24 did not have signed documentation of completed orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid was not on file for staff members hired on 5/13/24, 12/11/23, 5/1/24, 1/30/24 and 4/1/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR was not on file for staff members hired on 12/11/23, 5/13/24, 5/1/24, 1/30/24, and 4/1/24. .1102(d) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. The fire extinguisher on the bus was not in the green level to meet the NC fire codes. 10A NCAC 09 .1003(c) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff members hired on 12/11/23, 5/13/24, 8/12/24, 7/1/24, and 8/5/24 did not have a signed job description on file. 10A NCAC 09 .0514(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The child's information was not completed and signed by parent. GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not updated with agency information as changes occurred. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. The medical action plan was not attached to the file for a child with a severe allergy that requires an EPi-Pen. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three new staff members medical information was not in a separate file from the individual personnel file. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not renew Health and Safety training within the five years of completing the previous health and safety training topics. .1103(b) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 10, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 82%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. HAZARDOUS ITEMS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was not locking about a month ago and they put new batteries in the lock. She was unaware the door was not locking again. I would recommend using a latch lock as a secondary measure to ensure that the door always remains locked. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. FIRE INSPECTION During today’s visit the fire inspection was not updated on or before 6/22/23. The director stated that she did not request for the inspection to be completed until July 1, 2024. She then stated that their building was struck by lightning and has been placed on a fire watch. They will remain on fire watch until the insurance claim is completed. I would recommend using your outlook calendar to remind you of upcoming inspection dates. STAFF/CHILD RATIO I observed in space #114 eleven three-year-olds, one four-year-old and one staff member. The assistant director stated that three teachers called out, four teachers were late, and the director was not in which caused staffing issues. I would suggest staff not receive children once they have reached their maximum to maintain their ratio. CPR/FA I observed CPR/FA not completed for three new staff within their 90 days. I would suggest that you use your outlook calendar or a reminder to let you know when staff will need to complete CPR/FA. ACTIVITY PLAN I observed in space #108 an activity plan dated for 9/16 – 9/20. The teachers stated that they were working on their activity plan. I would recommend that all staff submit their activity plan on Friday of each week for the following week. Activity plans are designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for children. EMERGENCY PREPAREDNESS AND RESPONSE PLAN The EPR plan was observed not to be updated with current agency information. I would recommend updating when things change as well as annually. STAFF RECORDS During today’s visit staff members hired on 8/5/24, 7/1/24, 4/8/24, 5/1/24, 8/12/24, 5/13/24, and 12/11/23 did not have signed job descriptions. Staff members hired on 7/1/24, 8/12/24, and 5/13/24 did not have documentation of orientation signed and on file. Health and Safety was not completed within the first year of hire for B. Barfield hired on 8/14/23, E. Thompson hired 5/19/23. Y. Guy did not renew the Health and Safety Training within required 5-year time period. Health questionnaire was expired for R. Llanos (11/10/22), and Y. Guy (3/2022), E. Thompson (5/9/23), M. Barbee (12/9/22) and J. Church (9/5/23). I would recommend using the staff file checklist and using an outlook calendar to remind of all annual dates are due. I also observed medical information filed with the individual personnel file. I would recommend a separate file for staff medical information. CHILDREN FILES I observed an incomplete medical report for an enrolled child. I also observed a medical action plan not on file with a child that has a documented food allergy that states an Epi-Pen must be used. I would recommend ensuring that you received all required medical documentation being on file on first day of enrollment. I would also suggest using the children file checklist to ensure all forms are collected on or before the first day of attendance. NON-PRESCRIPTION/PRESCRIPTION I observed expired parent authorization forms in space #106 and #108 with a date of 8/31/24. I also observed no parent authorization forms for Vaseline and Destin diaper cream. I would recommend checking all creams weekly to ensure that all forms are in compliance, diaper creams are not expired, and all medications (creams) have a parent authorization form. TRANSPORTATION I observed the fire extinguisher not in the green level to meet NC fire codes. I would recommend checking fire extinguishers monthly to ensure that the fire extinguishers remain the green level. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2019, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 10/25/23 to 9/25/24. Please have all training hours submitted to me on or before 10/24/24. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 69 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 08:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival we were greeted by Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived about one hour and half into the monitoring visit. Vanessa Price, Child Care Consultant accompanied me on this visit. There was a total of sixty-nine (69) children present, aging in range from infant to five (5) years old upon arrival. The children were observed playing in centers, playing outside, eating breakfast and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued July 27, 2018, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 8/7/24. *The last emergency drill was conducted 8/9/24. *The last playground inspection was completed 9/9/24. *The last sanitation was completed on 8/27/24 with a ‘Superior’ classification. *The last fire inspection was conducted on 6/22/23. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection conducted was on 6/22/23. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #114 I observed eleven three-year olds, one four old and one staff member. The staff child ratio for that class is 1:10. GS 110-91(7);.0713(a-d) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for space #108. The last activity plan posted was dated 9/16 - 9/20/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry room was not locked that contained lysol, pure bright bleach, clorox, lynx and other cleaning supplies during today's visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Vaseline and Destin did not have written authorization from parent on file in space #108. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Parent authorization forms were expired with a date of 8/31/24 in space #106 and space #108. .0803(12) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file for six staff members during today's visit. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff members hired on 4/8/24, 7/1/24, 8/12/24 and 5/13/24 did not have signed documentation of completed orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid was not on file for staff members hired on 5/13/24, 12/11/23, 5/1/24, 1/30/24 and 4/1/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR was not on file for staff members hired on 12/11/23, 5/13/24, 5/1/24, 1/30/24, and 4/1/24. .1102(d) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. The fire extinguisher on the bus was not in the green level to meet the NC fire codes. 10A NCAC 09 .1003(c) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff members hired on 12/11/23, 5/13/24, 8/12/24, 7/1/24, and 8/5/24 did not have a signed job description on file. 10A NCAC 09 .0514(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The child's information was not completed and signed by parent. GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not updated with agency information as changes occurred. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. The medical action plan was not attached to the file for a child with a severe allergy that requires an EPi-Pen. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three new staff members medical information was not in a separate file from the individual personnel file. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not renew Health and Safety training within the five years of completing the previous health and safety training topics. .1103(b) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 10, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 82%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. HAZARDOUS ITEMS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was not locking about a month ago and they put new batteries in the lock. She was unaware the door was not locking again. I would recommend using a latch lock as a secondary measure to ensure that the door always remains locked. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. FIRE INSPECTION During today’s visit the fire inspection was not updated on or before 6/22/23. The director stated that she did not request for the inspection to be completed until July 1, 2024. She then stated that their building was struck by lightning and has been placed on a fire watch. They will remain on fire watch until the insurance claim is completed. I would recommend using your outlook calendar to remind you of upcoming inspection dates. STAFF/CHILD RATIO I observed in space #114 eleven three-year-olds, one four-year-old and one staff member. The assistant director stated that three teachers called out, four teachers were late, and the director was not in which caused staffing issues. I would suggest staff not receive children once they have reached their maximum to maintain their ratio. CPR/FA I observed CPR/FA not completed for three new staff within their 90 days. I would suggest that you use your outlook calendar or a reminder to let you know when staff will need to complete CPR/FA. ACTIVITY PLAN I observed in space #108 an activity plan dated for 9/16 – 9/20. The teachers stated that they were working on their activity plan. I would recommend that all staff submit their activity plan on Friday of each week for the following week. Activity plans are designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for children. EMERGENCY PREPAREDNESS AND RESPONSE PLAN The EPR plan was observed not to be updated with current agency information. I would recommend updating when things change as well as annually. STAFF RECORDS During today’s visit staff members hired on 8/5/24, 7/1/24, 4/8/24, 5/1/24, 8/12/24, 5/13/24, and 12/11/23 did not have signed job descriptions. Staff members hired on 7/1/24, 8/12/24, and 5/13/24 did not have documentation of orientation signed and on file. Health and Safety was not completed within the first year of hire for B. Barfield hired on 8/14/23, E. Thompson hired 5/19/23. Y. Guy did not renew the Health and Safety Training within required 5-year time period. Health questionnaire was expired for R. Llanos (11/10/22), and Y. Guy (3/2022), E. Thompson (5/9/23), M. Barbee (12/9/22) and J. Church (9/5/23). I would recommend using the staff file checklist and using an outlook calendar to remind of all annual dates are due. I also observed medical information filed with the individual personnel file. I would recommend a separate file for staff medical information. CHILDREN FILES I observed an incomplete medical report for an enrolled child. I also observed a medical action plan not on file with a child that has a documented food allergy that states an Epi-Pen must be used. I would recommend ensuring that you received all required medical documentation being on file on first day of enrollment. I would also suggest using the children file checklist to ensure all forms are collected on or before the first day of attendance. NON-PRESCRIPTION/PRESCRIPTION I observed expired parent authorization forms in space #106 and #108 with a date of 8/31/24. I also observed no parent authorization forms for Vaseline and Destin diaper cream. I would recommend checking all creams weekly to ensure that all forms are in compliance, diaper creams are not expired, and all medications (creams) have a parent authorization form. TRANSPORTATION I observed the fire extinguisher not in the green level to meet NC fire codes. I would recommend checking fire extinguishers monthly to ensure that the fire extinguishers remain the green level. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2019, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 10/25/23 to 9/25/24. Please have all training hours submitted to me on or before 10/24/24. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 69 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 08:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival we were greeted by Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived about one hour and half into the monitoring visit. Vanessa Price, Child Care Consultant accompanied me on this visit. There was a total of sixty-nine (69) children present, aging in range from infant to five (5) years old upon arrival. The children were observed playing in centers, playing outside, eating breakfast and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued July 27, 2018, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 8/7/24. *The last emergency drill was conducted 8/9/24. *The last playground inspection was completed 9/9/24. *The last sanitation was completed on 8/27/24 with a ‘Superior’ classification. *The last fire inspection was conducted on 6/22/23. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection conducted was on 6/22/23. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #114 I observed eleven three-year olds, one four old and one staff member. The staff child ratio for that class is 1:10. GS 110-91(7);.0713(a-d) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for space #108. The last activity plan posted was dated 9/16 - 9/20/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry room was not locked that contained lysol, pure bright bleach, clorox, lynx and other cleaning supplies during today's visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Vaseline and Destin did not have written authorization from parent on file in space #108. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Parent authorization forms were expired with a date of 8/31/24 in space #106 and space #108. .0803(12) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file for six staff members during today's visit. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff members hired on 4/8/24, 7/1/24, 8/12/24 and 5/13/24 did not have signed documentation of completed orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid was not on file for staff members hired on 5/13/24, 12/11/23, 5/1/24, 1/30/24 and 4/1/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR was not on file for staff members hired on 12/11/23, 5/13/24, 5/1/24, 1/30/24, and 4/1/24. .1102(d) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. The fire extinguisher on the bus was not in the green level to meet the NC fire codes. 10A NCAC 09 .1003(c) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff members hired on 12/11/23, 5/13/24, 8/12/24, 7/1/24, and 8/5/24 did not have a signed job description on file. 10A NCAC 09 .0514(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The child's information was not completed and signed by parent. GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not updated with agency information as changes occurred. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. The medical action plan was not attached to the file for a child with a severe allergy that requires an EPi-Pen. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three new staff members medical information was not in a separate file from the individual personnel file. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not renew Health and Safety training within the five years of completing the previous health and safety training topics. .1103(b) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 10, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 82%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. HAZARDOUS ITEMS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was not locking about a month ago and they put new batteries in the lock. She was unaware the door was not locking again. I would recommend using a latch lock as a secondary measure to ensure that the door always remains locked. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. FIRE INSPECTION During today’s visit the fire inspection was not updated on or before 6/22/23. The director stated that she did not request for the inspection to be completed until July 1, 2024. She then stated that their building was struck by lightning and has been placed on a fire watch. They will remain on fire watch until the insurance claim is completed. I would recommend using your outlook calendar to remind you of upcoming inspection dates. STAFF/CHILD RATIO I observed in space #114 eleven three-year-olds, one four-year-old and one staff member. The assistant director stated that three teachers called out, four teachers were late, and the director was not in which caused staffing issues. I would suggest staff not receive children once they have reached their maximum to maintain their ratio. CPR/FA I observed CPR/FA not completed for three new staff within their 90 days. I would suggest that you use your outlook calendar or a reminder to let you know when staff will need to complete CPR/FA. ACTIVITY PLAN I observed in space #108 an activity plan dated for 9/16 – 9/20. The teachers stated that they were working on their activity plan. I would recommend that all staff submit their activity plan on Friday of each week for the following week. Activity plans are designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for children. EMERGENCY PREPAREDNESS AND RESPONSE PLAN The EPR plan was observed not to be updated with current agency information. I would recommend updating when things change as well as annually. STAFF RECORDS During today’s visit staff members hired on 8/5/24, 7/1/24, 4/8/24, 5/1/24, 8/12/24, 5/13/24, and 12/11/23 did not have signed job descriptions. Staff members hired on 7/1/24, 8/12/24, and 5/13/24 did not have documentation of orientation signed and on file. Health and Safety was not completed within the first year of hire for B. Barfield hired on 8/14/23, E. Thompson hired 5/19/23. Y. Guy did not renew the Health and Safety Training within required 5-year time period. Health questionnaire was expired for R. Llanos (11/10/22), and Y. Guy (3/2022), E. Thompson (5/9/23), M. Barbee (12/9/22) and J. Church (9/5/23). I would recommend using the staff file checklist and using an outlook calendar to remind of all annual dates are due. I also observed medical information filed with the individual personnel file. I would recommend a separate file for staff medical information. CHILDREN FILES I observed an incomplete medical report for an enrolled child. I also observed a medical action plan not on file with a child that has a documented food allergy that states an Epi-Pen must be used. I would recommend ensuring that you received all required medical documentation being on file on first day of enrollment. I would also suggest using the children file checklist to ensure all forms are collected on or before the first day of attendance. NON-PRESCRIPTION/PRESCRIPTION I observed expired parent authorization forms in space #106 and #108 with a date of 8/31/24. I also observed no parent authorization forms for Vaseline and Destin diaper cream. I would recommend checking all creams weekly to ensure that all forms are in compliance, diaper creams are not expired, and all medications (creams) have a parent authorization form. TRANSPORTATION I observed the fire extinguisher not in the green level to meet NC fire codes. I would recommend checking fire extinguishers monthly to ensure that the fire extinguishers remain the green level. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2019, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 10/25/23 to 9/25/24. Please have all training hours submitted to me on or before 10/24/24. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 69 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 08:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival we were greeted by Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived about one hour and half into the monitoring visit. Vanessa Price, Child Care Consultant accompanied me on this visit. There was a total of sixty-nine (69) children present, aging in range from infant to five (5) years old upon arrival. The children were observed playing in centers, playing outside, eating breakfast and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued July 27, 2018, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 8/7/24. *The last emergency drill was conducted 8/9/24. *The last playground inspection was completed 9/9/24. *The last sanitation was completed on 8/27/24 with a ‘Superior’ classification. *The last fire inspection was conducted on 6/22/23. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection conducted was on 6/22/23. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #114 I observed eleven three-year olds, one four old and one staff member. The staff child ratio for that class is 1:10. GS 110-91(7);.0713(a-d) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for space #108. The last activity plan posted was dated 9/16 - 9/20/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry room was not locked that contained lysol, pure bright bleach, clorox, lynx and other cleaning supplies during today's visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Vaseline and Destin did not have written authorization from parent on file in space #108. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Parent authorization forms were expired with a date of 8/31/24 in space #106 and space #108. .0803(12) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file for six staff members during today's visit. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff members hired on 4/8/24, 7/1/24, 8/12/24 and 5/13/24 did not have signed documentation of completed orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid was not on file for staff members hired on 5/13/24, 12/11/23, 5/1/24, 1/30/24 and 4/1/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR was not on file for staff members hired on 12/11/23, 5/13/24, 5/1/24, 1/30/24, and 4/1/24. .1102(d) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. The fire extinguisher on the bus was not in the green level to meet the NC fire codes. 10A NCAC 09 .1003(c) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff members hired on 12/11/23, 5/13/24, 8/12/24, 7/1/24, and 8/5/24 did not have a signed job description on file. 10A NCAC 09 .0514(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The child's information was not completed and signed by parent. GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not updated with agency information as changes occurred. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. The medical action plan was not attached to the file for a child with a severe allergy that requires an EPi-Pen. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three new staff members medical information was not in a separate file from the individual personnel file. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not renew Health and Safety training within the five years of completing the previous health and safety training topics. .1103(b) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 10, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 82%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. HAZARDOUS ITEMS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was not locking about a month ago and they put new batteries in the lock. She was unaware the door was not locking again. I would recommend using a latch lock as a secondary measure to ensure that the door always remains locked. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. FIRE INSPECTION During today’s visit the fire inspection was not updated on or before 6/22/23. The director stated that she did not request for the inspection to be completed until July 1, 2024. She then stated that their building was struck by lightning and has been placed on a fire watch. They will remain on fire watch until the insurance claim is completed. I would recommend using your outlook calendar to remind you of upcoming inspection dates. STAFF/CHILD RATIO I observed in space #114 eleven three-year-olds, one four-year-old and one staff member. The assistant director stated that three teachers called out, four teachers were late, and the director was not in which caused staffing issues. I would suggest staff not receive children once they have reached their maximum to maintain their ratio. CPR/FA I observed CPR/FA not completed for three new staff within their 90 days. I would suggest that you use your outlook calendar or a reminder to let you know when staff will need to complete CPR/FA. ACTIVITY PLAN I observed in space #108 an activity plan dated for 9/16 – 9/20. The teachers stated that they were working on their activity plan. I would recommend that all staff submit their activity plan on Friday of each week for the following week. Activity plans are designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for children. EMERGENCY PREPAREDNESS AND RESPONSE PLAN The EPR plan was observed not to be updated with current agency information. I would recommend updating when things change as well as annually. STAFF RECORDS During today’s visit staff members hired on 8/5/24, 7/1/24, 4/8/24, 5/1/24, 8/12/24, 5/13/24, and 12/11/23 did not have signed job descriptions. Staff members hired on 7/1/24, 8/12/24, and 5/13/24 did not have documentation of orientation signed and on file. Health and Safety was not completed within the first year of hire for B. Barfield hired on 8/14/23, E. Thompson hired 5/19/23. Y. Guy did not renew the Health and Safety Training within required 5-year time period. Health questionnaire was expired for R. Llanos (11/10/22), and Y. Guy (3/2022), E. Thompson (5/9/23), M. Barbee (12/9/22) and J. Church (9/5/23). I would recommend using the staff file checklist and using an outlook calendar to remind of all annual dates are due. I also observed medical information filed with the individual personnel file. I would recommend a separate file for staff medical information. CHILDREN FILES I observed an incomplete medical report for an enrolled child. I also observed a medical action plan not on file with a child that has a documented food allergy that states an Epi-Pen must be used. I would recommend ensuring that you received all required medical documentation being on file on first day of enrollment. I would also suggest using the children file checklist to ensure all forms are collected on or before the first day of attendance. NON-PRESCRIPTION/PRESCRIPTION I observed expired parent authorization forms in space #106 and #108 with a date of 8/31/24. I also observed no parent authorization forms for Vaseline and Destin diaper cream. I would recommend checking all creams weekly to ensure that all forms are in compliance, diaper creams are not expired, and all medications (creams) have a parent authorization form. TRANSPORTATION I observed the fire extinguisher not in the green level to meet NC fire codes. I would recommend checking fire extinguishers monthly to ensure that the fire extinguishers remain the green level. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2019, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 10/25/23 to 9/25/24. Please have all training hours submitted to me on or before 10/24/24. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: THE LEARNING EXPERIENCE Facility ID: 32002063 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Center Case Number: Visit Date: 9/26/2024 Number Present: 69 Completed Date: 9/26/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 08:30 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. A checklist was used to note the requirements monitored today. Upon arrival we were greeted by Christie Glover, the Assistant Director. The Director, Wendi Boggess arrived about one hour and half into the monitoring visit. Vanessa Price, Child Care Consultant accompanied me on this visit. There was a total of sixty-nine (69) children present, aging in range from infant to five (5) years old upon arrival. The children were observed playing in centers, playing outside, eating breakfast and completing routine tasks. LICENSE STATUS Currently, this Child Care Center operates with a five (5) star license issued July 27, 2018, earning six (6) points in education, six (6) points in program standards and one (1) quality point. I reviewed the NC Secretary of State’s website and observed the owner of the facility as 7 Hills Learning LLC listed as current/active. INSPECTIONS *The last fire drill was conducted 8/7/24. *The last emergency drill was conducted 8/9/24. *The last playground inspection was completed 9/9/24. *The last sanitation was completed on 8/27/24 with a ‘Superior’ classification. *The last fire inspection was conducted on 6/22/23. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. New staff CPR/FA, qualification letters and newly enrolled children files were reviewed. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. The program records were reviewed for current inspections. Transportation is provided; therefore, these requirements were monitored. This facility does have children under 12 months enrolled, therefore safe sleep requirements were monitored. The following violations were observed and documented during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection conducted was on 6/22/23. 10A NCAC 09 .0304(a) 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. In space #114 I observed eleven three-year olds, one four old and one staff member. The staff child ratio for that class is 1:10. GS 110-91(7);.0713(a-d) 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for space #108. The last activity plan posted was dated 9/16 - 9/20/24. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry room was not locked that contained lysol, pure bright bleach, clorox, lynx and other cleaning supplies during today's visit. .2820(b) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Vaseline and Destin did not have written authorization from parent on file in space #108. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Parent authorization forms were expired with a date of 8/31/24 in space #106 and space #108. .0803(12) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file for six staff members during today's visit. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Staff members hired on 4/8/24, 7/1/24, 8/12/24 and 5/13/24 did not have signed documentation of completed orientation. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid was not on file for staff members hired on 5/13/24, 12/11/23, 5/1/24, 1/30/24 and 4/1/24. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR was not on file for staff members hired on 12/11/23, 5/13/24, 5/1/24, 1/30/24, and 4/1/24. .1102(d) 1115 First aid kit and/or fire extinguisher was not located in vehicle; kit and/or extinguisher was not mounted or secured if in passenger area. The fire extinguisher on the bus was not in the green level to meet the NC fire codes. 10A NCAC 09 .1003(c) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff members hired on 12/11/23, 5/13/24, 8/12/24, 7/1/24, and 8/5/24 did not have a signed job description on file. 10A NCAC 09 .0514(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The child's information was not completed and signed by parent. GS110-91(1) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The EPR plan was not updated with agency information as changes occurred. .0607(e) 1834 Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. The medical action plan was not attached to the file for a child with a severe allergy that requires an EPi-Pen. .0801(b) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Three new staff members medical information was not in a separate file from the individual personnel file. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. Two staff members did not complete the health and safety training within one year of employment. .1102(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff member did not renew Health and Safety training within the five years of completing the previous health and safety training topics. .1103(b) To comply with the NC Laws and Rules any violations cited today MUST be corrected immediately. A compliance letter must be received on or before October 10, 2024, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 82%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. HAZARDOUS ITEMS During today’s visit I observed the laundry room unlocked. The laundry room contained Lysol, Clorox, Pure Bright bleach, Lynx and other cleaning supplies. The director stated that the door was not locking about a month ago and they put new batteries in the lock. She was unaware the door was not locking again. I would recommend using a latch lock as a secondary measure to ensure that the door always remains locked. I would also recommend you visit the website Caring for Our Children pertaining to health and safety. FIRE INSPECTION During today’s visit the fire inspection was not updated on or before 6/22/23. The director stated that she did not request for the inspection to be completed until July 1, 2024. She then stated that their building was struck by lightning and has been placed on a fire watch. They will remain on fire watch until the insurance claim is completed. I would recommend using your outlook calendar to remind you of upcoming inspection dates. STAFF/CHILD RATIO I observed in space #114 eleven three-year-olds, one four-year-old and one staff member. The assistant director stated that three teachers called out, four teachers were late, and the director was not in which caused staffing issues. I would suggest staff not receive children once they have reached their maximum to maintain their ratio. CPR/FA I observed CPR/FA not completed for three new staff within their 90 days. I would suggest that you use your outlook calendar or a reminder to let you know when staff will need to complete CPR/FA. ACTIVITY PLAN I observed in space #108 an activity plan dated for 9/16 – 9/20. The teachers stated that they were working on their activity plan. I would recommend that all staff submit their activity plan on Friday of each week for the following week. Activity plans are designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for children. EMERGENCY PREPAREDNESS AND RESPONSE PLAN The EPR plan was observed not to be updated with current agency information. I would recommend updating when things change as well as annually. STAFF RECORDS During today’s visit staff members hired on 8/5/24, 7/1/24, 4/8/24, 5/1/24, 8/12/24, 5/13/24, and 12/11/23 did not have signed job descriptions. Staff members hired on 7/1/24, 8/12/24, and 5/13/24 did not have documentation of orientation signed and on file. Health and Safety was not completed within the first year of hire for B. Barfield hired on 8/14/23, E. Thompson hired 5/19/23. Y. Guy did not renew the Health and Safety Training within required 5-year time period. Health questionnaire was expired for R. Llanos (11/10/22), and Y. Guy (3/2022), E. Thompson (5/9/23), M. Barbee (12/9/22) and J. Church (9/5/23). I would recommend using the staff file checklist and using an outlook calendar to remind of all annual dates are due. I also observed medical information filed with the individual personnel file. I would recommend a separate file for staff medical information. CHILDREN FILES I observed an incomplete medical report for an enrolled child. I also observed a medical action plan not on file with a child that has a documented food allergy that states an Epi-Pen must be used. I would recommend ensuring that you received all required medical documentation being on file on first day of enrollment. I would also suggest using the children file checklist to ensure all forms are collected on or before the first day of attendance. NON-PRESCRIPTION/PRESCRIPTION I observed expired parent authorization forms in space #106 and #108 with a date of 8/31/24. I also observed no parent authorization forms for Vaseline and Destin diaper cream. I would recommend checking all creams weekly to ensure that all forms are in compliance, diaper creams are not expired, and all medications (creams) have a parent authorization form. TRANSPORTATION I observed the fire extinguisher not in the green level to meet NC fire codes. I would recommend checking fire extinguishers monthly to ensure that the fire extinguishers remain the green level. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH CONSULTANT Ellie Morrise is the new Child Care Health Consultant. If you should have any health-related questions, please reach out to her at morrise@email.unc.edu and/or 919.809.9645. HEALTH AND SAFETY TRAINING Health and Safety training is now available through Moodle on the DCDEE website. This training is provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety training must be renewed at least every five (5) years. If you completed the training in 2019, you should begin to retake the training now. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. ONGOING TRAINING HOURS I observed training hours from 10/25/23 to 9/25/24. Please have all training hours submitted to me on or before 10/24/24. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times