Kindercare Learning Center

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 6/25/2026 Number Present: 47 Completed Date: 6/25/2026 Age: From 0 To 5 Total Minutes: 200 Time In: 09:30 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit.Your program currently operates with a five-star license, issued September 13, 2024, using the accreditation pathway affiliated with NAEYC. The last annual compliance visit was conducted July 9, 2025. The sanitation inspection was completed May 6, 2026, with a “Superior” classification. The last fire inspection was conducted June 18, 2026, and your facility was approved for daytime care only. The center's compliance history was ninety-three (93) percent as of June 24, 2026 and was reviewed with the operator. The NC Secretary of State website was reviewed on June 25, 2026, and Kindercare Education LLC was listed as current- active. Chortia George, assistant director, visited each indoor and outdoor space with me. Children were participating in free play activities in the indoor and outdoor learning environments. Teachers were stationed throughout the learning environments supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were observed during outdoor time. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center does not provide transportation at this time. Lunch today consisted of whole wheat pancakes, scrambled eggs, green beans, fresh cantaloupe and milk. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The center had a fire inspection on 5/6/2025 and did not receive a new inspection until June 18, 2026. 10A NCAC 09 .0304(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. J. McClain had a First Aid training that expired 1/2026 and did not receive a new training until 6/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. J. McClain had a CPR training that expired 1/2026 and did not receive a new training until 6/2026. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. Technical Assistance was offered on creating a system for staff that allows them to periodically check required documentation and inspections to ensure that the dates are valid and that all necessary information is included and on file. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with the Administrator, Catina Liverman. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 6/25/2026 Number Present: 47 Completed Date: 6/25/2026 Age: From 0 To 5 Total Minutes: 200 Time In: 09:30 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit.Your program currently operates with a five-star license, issued September 13, 2024, using the accreditation pathway affiliated with NAEYC. The last annual compliance visit was conducted July 9, 2025. The sanitation inspection was completed May 6, 2026, with a “Superior” classification. The last fire inspection was conducted June 18, 2026, and your facility was approved for daytime care only. The center's compliance history was ninety-three (93) percent as of June 24, 2026 and was reviewed with the operator. The NC Secretary of State website was reviewed on June 25, 2026, and Kindercare Education LLC was listed as current- active. Chortia George, assistant director, visited each indoor and outdoor space with me. Children were participating in free play activities in the indoor and outdoor learning environments. Teachers were stationed throughout the learning environments supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were observed during outdoor time. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center does not provide transportation at this time. Lunch today consisted of whole wheat pancakes, scrambled eggs, green beans, fresh cantaloupe and milk. The following violations were cited during today’s visit: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The center had a fire inspection on 5/6/2025 and did not receive a new inspection until June 18, 2026. 10A NCAC 09 .0304(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. J. McClain had a First Aid training that expired 1/2026 and did not receive a new training until 6/2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. J. McClain had a CPR training that expired 1/2026 and did not receive a new training until 6/2026. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. Technical Assistance was offered on creating a system for staff that allows them to periodically check required documentation and inspections to ensure that the dates are valid and that all necessary information is included and on file. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with the Administrator, Catina Liverman. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 2/12/2026 Number Present: 56 Completed Date: 2/12/2026 Age: From 0 To 4 Total Minutes: 130 Time In: 09:35 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with the applicable child care requirements for a routine unannounced visit. Your program currently operates with a five-star license, issued September 13, 2024, using the Accreditation Pathway. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-six percent as of February 9, 2026. The NC Secretary of State website was reviewed on February 12, 2026, and Kindercare Education LLC was listed as current- active. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today; all indoor and outdoor areas were monitored. I observed children in the indoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions and personal care routines. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were completed, recorded, and maintained as required. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Rated license requirements were reviewed to ensure compliance was maintained with the current program and education components as well as the quality point. The following was cited during today’s inspection. Violation Number Comment Rule 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Teacher WC did not have a updated health questionnaire on file. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Teacher WC did not have the required Emergency Information form on file. .0701(a) 1898 Staff did not complete the health and safety training within one year of employment. Teacher WC is a transfer from another Kindercare Learning Center and did not have verification of completing the health and safety trainings in their file. .1102(a) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 26, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd. P.O. Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Catina Liverman, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed the importance of ensuring that all required staff records are transferred over from one facility to the next when hiring a transfer employee. Any missing required documents must be completed during the timelines with in the child care rules. The division’s staff file checklist, provided on the provider documents page on the division website is a great resource to ensure timelines are met. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/9/2025 Number Present: 52 Completed Date: 7/9/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 09:45 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a five-star license, issued September 13, 2024, using the accreditation pathway affiliated with NAEYC. The last annual compliance visit was conducted July 17, 2024. The sanitation inspection was completed May 28, 2025, with a “Superior” classification. The last fire inspection was conducted May 21, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of July 9, 2025. The NC Secretary of State website was reviewed on July 9, 2025, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children were participating in free play activities in the indoor and outdoor learning environments. Teachers were stationed throughout the learning environments supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were engaged in tummy time and diapering routines. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center has a bus on the premises but is no longer using the bus and has not used it in over a year. The center is no longer providing transportation and trying to find a place to store the bus or get rid of it. The following was cited during today’s inspection. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The surfacing on the toddler playground has a patch that has come loose and needs to be repaired. G.S. 110-91(6); .0601(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center's ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Catina Liverman, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/9/2025 Number Present: 52 Completed Date: 7/9/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 09:45 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a five-star license, issued September 13, 2024, using the accreditation pathway affiliated with NAEYC. The last annual compliance visit was conducted July 17, 2024. The sanitation inspection was completed May 28, 2025, with a “Superior” classification. The last fire inspection was conducted May 21, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of July 9, 2025. The NC Secretary of State website was reviewed on July 9, 2025, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children were participating in free play activities in the indoor and outdoor learning environments. Teachers were stationed throughout the learning environments supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were engaged in tummy time and diapering routines. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center has a bus on the premises but is no longer using the bus and has not used it in over a year. The center is no longer providing transportation and trying to find a place to store the bus or get rid of it. The following was cited during today’s inspection. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The surfacing on the toddler playground has a patch that has come loose and needs to be repaired. G.S. 110-91(6); .0601(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center's ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Catina Liverman, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/9/2025 Number Present: 52 Completed Date: 7/9/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 09:45 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a five-star license, issued September 13, 2024, using the accreditation pathway affiliated with NAEYC. The last annual compliance visit was conducted July 17, 2024. The sanitation inspection was completed May 28, 2025, with a “Superior” classification. The last fire inspection was conducted May 21, 2025, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was eighty-five percent as of July 9, 2025. The NC Secretary of State website was reviewed on July 9, 2025, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children were participating in free play activities in the indoor and outdoor learning environments. Teachers were stationed throughout the learning environments supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were engaged in tummy time and diapering routines. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center has a bus on the premises but is no longer using the bus and has not used it in over a year. The center is no longer providing transportation and trying to find a place to store the bus or get rid of it. The following was cited during today’s inspection. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair. The surfacing on the toddler playground has a patch that has come loose and needs to be repaired. G.S. 110-91(6); .0601(b) 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center's ABCMS Provider Portal is not current with all employees. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Catina Liverman, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: TIFFANY MOORE Operation Type: Center Case Number: 0425-194A Visit Date: 4/22/2025 Number Present: 51 Completed Date: 4/22/2025 Age: From 0 To 5 Total Minutes: 250 Time In: 11:30 AM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Choirtia George, assistant director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. George and two additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On 4/8/25, a staff member failed to ensure the safety of a 4-year-old child and the child sustained a minor injury while in care. 10A NCAC 09 .0601(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A staff member completed an incident report documenting an injury a four-year-old child sustained on 4/8/25, however the incident report did not contain all required information according to child care rules. .0802 (e) 853 Incident logs were not completed and maintained as required. A staff member failed to log an incident report for an injury that occurred on 4/8/25. .0802(g)(1-6) Violations must be corrected immediately. Within one week, 4/29/25, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at tiffany.d.moore@dhhs.nc.gov. You may contact me at Tiffany Moore, Investigations Consultant, 336-337-5967, tiffany.d.moore@dhhs.nc.gov or Elizabeth Nichols, North Central Investigations Team Supervisor, Elizabeth.nichols@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 0225-244L Visit Date: 3/6/2025 Number Present: 51 Completed Date: 3/6/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 08:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegation is as follows: There is a concern that the posted staff/child ratios are not being followed in the early morning and late afternoon hours. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The license was posted. Files for new staff were reviewed and contained all the required information. Upon arriving at the center, I spoke to the center administrator and informed them of the visit. I then conducted a walkthrough of the facility. I started in the infant’s classroom. The room had 14 children ranging from the ages of infants to one-year olds and three teachers. While the room was in ratio, they were over the maximum group size for the youngest child in care. If infants are present the maximum group size is 10. The group was in the middle of transitioning the one-year-olds over to the toddler room. I then inspected the toddler room. There were 10 children to two teachers. The children were having breakfast, and the teachers were passing out the food. The next room I inspected was the two and three-year old's classroom. There were 13 children to two teachers. They were finishing breakfast and transitioning to circle time on the rug. The three and four-year old's room was inspected and I observed 9 children to one teacher. The group was transitioning from breakfast to circle time. I then inspected the four and five-year old room. There were 13 children to one teacher. The class was in the process of finishing breakfast to transition to the next activity. I interviewed the administrator about the morning and afternoon schedule. They informed me that they recently had an administrator change and that they began the administrator role at the center on February 10, 2025. In their time in this new role, they have sent a letter out to the toddler parents stating that they need a stagger drop off to ensure that the center is following ratio requirements. They stated that this has been working since they made that change on March 3, 2025. Based on my interviews and observations the allegation of not following staff/child ratio was substantiated. I reviewed files for three new staff. Two of the teachers, JM and DT, started today due to staffing shortages and were pulled from another Kindercare Education LLC location. The following was cited during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The infant classroom had 14 children and three teachers. While they were following the staff/child ratio of 1:5 for infants, they were over the maximum group size for infants by 4 children. GS 110-91(7);.0713(a-d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Teacher JM did not have acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy in their file. This was corrected during the visit by signing a copy during the visit. .0608(d)(1-4) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 20, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Catina Liverman, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed making copies of any staff file that may be shared from one location to another to ensure that all required documents are in the file and available for review. You will want to review your center’s orientation with them as some of these components are building specific (i.e. emergency plans, etc.) Additionally, we discussed different solutions to solve the staff/child ratio and group size challenge in the morning. Some of these solutions include the following: 1. Once the group has met their maximum group size, transition the older children to another classroom to help maintain group size requirements. 2. Have teacher complete head count sheets when children are dropped off. This will allow the teacher to always know the number of children they have in the class and when they may need to decide to transition children to another class. 3. Once the class has met their staff/child ratio and maximum group size and there is not another teacher that can take children to another class, you would need to inform parents that you have met your staff/child ratio and group size and that they would not be able to drop off their child until another teacher arrives. Reminders: I printed off a pre-service requirement for administrators form for you to fill out and send back to me. Please return this to me no later than March 20, 2025. Additionally, I need to update the contact details for your owner information in our system. Please provide me with that information in writing by March 20, 2025. Contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, (910) 709-4160, Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 0225-244L Visit Date: 3/6/2025 Number Present: 51 Completed Date: 3/6/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 08:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegation is as follows: There is a concern that the posted staff/child ratios are not being followed in the early morning and late afternoon hours. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored. The license was posted. Files for new staff were reviewed and contained all the required information. Upon arriving at the center, I spoke to the center administrator and informed them of the visit. I then conducted a walkthrough of the facility. I started in the infant’s classroom. The room had 14 children ranging from the ages of infants to one-year olds and three teachers. While the room was in ratio, they were over the maximum group size for the youngest child in care. If infants are present the maximum group size is 10. The group was in the middle of transitioning the one-year-olds over to the toddler room. I then inspected the toddler room. There were 10 children to two teachers. The children were having breakfast, and the teachers were passing out the food. The next room I inspected was the two and three-year old's classroom. There were 13 children to two teachers. They were finishing breakfast and transitioning to circle time on the rug. The three and four-year old's room was inspected and I observed 9 children to one teacher. The group was transitioning from breakfast to circle time. I then inspected the four and five-year old room. There were 13 children to one teacher. The class was in the process of finishing breakfast to transition to the next activity. I interviewed the administrator about the morning and afternoon schedule. They informed me that they recently had an administrator change and that they began the administrator role at the center on February 10, 2025. In their time in this new role, they have sent a letter out to the toddler parents stating that they need a stagger drop off to ensure that the center is following ratio requirements. They stated that this has been working since they made that change on March 3, 2025. Based on my interviews and observations the allegation of not following staff/child ratio was substantiated. I reviewed files for three new staff. Two of the teachers, JM and DT, started today due to staffing shortages and were pulled from another Kindercare Education LLC location. The following was cited during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The infant classroom had 14 children and three teachers. While they were following the staff/child ratio of 1:5 for infants, they were over the maximum group size for infants by 4 children. GS 110-91(7);.0713(a-d) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Teacher JM did not have acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy in their file. This was corrected during the visit by signing a copy during the visit. .0608(d)(1-4) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 20, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Catina Liverman, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed making copies of any staff file that may be shared from one location to another to ensure that all required documents are in the file and available for review. You will want to review your center’s orientation with them as some of these components are building specific (i.e. emergency plans, etc.) Additionally, we discussed different solutions to solve the staff/child ratio and group size challenge in the morning. Some of these solutions include the following: 1. Once the group has met their maximum group size, transition the older children to another classroom to help maintain group size requirements. 2. Have teacher complete head count sheets when children are dropped off. This will allow the teacher to always know the number of children they have in the class and when they may need to decide to transition children to another class. 3. Once the class has met their staff/child ratio and maximum group size and there is not another teacher that can take children to another class, you would need to inform parents that you have met your staff/child ratio and group size and that they would not be able to drop off their child until another teacher arrives. Reminders: I printed off a pre-service requirement for administrators form for you to fill out and send back to me. Please return this to me no later than March 20, 2025. Additionally, I need to update the contact details for your owner information in our system. Please provide me with that information in writing by March 20, 2025. Contact me at Brandon Fry, Child Care Consultant, (910) 473-4649, brandon.fry@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, (910) 709-4160, Janet.Edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 1024-197L Visit Date: 11/12/2024 Number Present: 58 Completed Date: 11/12/2024 Age: From 0 To 4 Total Minutes: 185 Time In: 10:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s follow-up visit was to monitor compliance with applicable child care requirements from a complaint visit conducted October 30, 2024. The following was inspected during today’s inspection: ratio, supervision, interactions, health and sanitation requirements, activity plans, staff records for new hires, and all child care requirements. A walkthrough of the program was completed. Children throughout the facility were participating in various free play and group activities. Teachers were engaged with the children by participating in activities with them and roaming the room, monitoring the various activities. I observed diapering procedures in the infant room. The teacher followed all diapering procedures and washed the child’s hands and their hands after the change. They also cleaned and sanitized the changing area so they would be ready for the next child. Today’s lunch consisted of chicken, rice, green beans, mandarin oranges, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. The lights in the bathrooms located in the Varsity classroom are out and not working. The bathroom is too dark to see with the door closed. The administrator has submitted a work order and is waiting for it to be repaired. 15A NCAC 18A .2818(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation documented must be corrected immediately. On or before November 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator Kindercare Learning Center ID # 19000374 Technical Assistance: We discussed the importance of following up with work orders to ensure that they are addressed as soon as possible. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. During today's visit I also left you a copy of a visit correction for the complaint visit conducted on October 30, 2024 Case #1024-197L. Violation 301 was removed and violation #452 was added. Violation #452 was corrected during todays visit by the administrator meeting with the staff and informing them of the rule. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 1024-197L Visit Date: 11/12/2024 Number Present: 58 Completed Date: 11/12/2024 Age: From 0 To 4 Total Minutes: 185 Time In: 10:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s follow-up visit was to monitor compliance with applicable child care requirements from a complaint visit conducted October 30, 2024. The following was inspected during today’s inspection: ratio, supervision, interactions, health and sanitation requirements, activity plans, staff records for new hires, and all child care requirements. A walkthrough of the program was completed. Children throughout the facility were participating in various free play and group activities. Teachers were engaged with the children by participating in activities with them and roaming the room, monitoring the various activities. I observed diapering procedures in the infant room. The teacher followed all diapering procedures and washed the child’s hands and their hands after the change. They also cleaned and sanitized the changing area so they would be ready for the next child. Today’s lunch consisted of chicken, rice, green beans, mandarin oranges, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 604 Lavatories were not kept clean, in good repair and kept free of storage. The lights in the bathrooms located in the Varsity classroom are out and not working. The bathroom is too dark to see with the door closed. The administrator has submitted a work order and is waiting for it to be repaired. 15A NCAC 18A .2818(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation documented must be corrected immediately. On or before November 26, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator Kindercare Learning Center ID # 19000374 Technical Assistance: We discussed the importance of following up with work orders to ensure that they are addressed as soon as possible. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. During today's visit I also left you a copy of a visit correction for the complaint visit conducted on October 30, 2024 Case #1024-197L. Violation 301 was removed and violation #452 was added. Violation #452 was corrected during todays visit by the administrator meeting with the staff and informing them of the rule. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 1024-197L Visit Date: 10/30/2024 Number Present: 64 Completed Date: 10/30/2024 Age: From 0 To 4 Total Minutes: 180 Time In: 09:40 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that children were not attended to in a nurturing and appropriate manner or in keeping with the children's developmental needs in the classrooms for infants and three-year-old children. There is a concern of inadequate supervision in the classrooms for infants and three-year-old children. There is a concern related to sanitation and health in the classroom for infants. There is a concern that the posted staff/child ratios are not being followed. There is a concern related to enrollment and child files. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed. Additionally, I observed the indoor and outdoor space used by the children. I observed each classroom and outdoor space. Children were participating in free play and group play activities. Today’s menu consisted of chicken nuggets, sweet potatoes, pineapple, and milk. Today I observed and inspected the following concerns: There is a concern that children were not attended to in a nurturing and appropriate manner or in keeping with the children's developmental needs in the classrooms for infants and three-year-old children. Today, children were participating in free play activities while outside. Teachers for the three- and four-year-old class were stationed throughout the outdoor space and helping the children play on the climbing structure. I also observed the one-year-old age group outside. Teachers were seen walking the outdoor play area. One of the children fell forward into a toddler walker and was stuck. The teacher did not respond to assist the child. I intervened and informed the teacher who then responded to the child and helped them back up. Based on the information provided and my observations the allegation of children not being attended to in a nurturing and appropriate manner is unsubstantiated, however the allegation of children's developmental needs not being met is substantiated. There is a concern of inadequate supervision in the classrooms for infants and three-year-old children. During the visit, I observed the one-year-old class in the outdoor learning environment. There were two one year old classes in the outdoor learning environment. I observed children on one side of the play area and the teacher on the other side of the play area talking to another teacher who was in a different outdoor play area. The teacher had their back to the children and could not see the children or hear the children from where they were positioned. Based on the observations of today’s inspection the allegation of inadequate supervision is substantiated. There is a concern related to sanitation and health in the classroom for infants. During today’s visit I observed the infant room. Teachers were engaged in feeding and interacting with infants. There was a concern around diapering and sanitation. During today’s inspection one of the teachers in the one-year-old classroom changed diapers without washing the child’s hand or their hands before and after diapering. Based on my observations the concern related to sanitation and health in substantiated. There is a concern that the posted staff/child ratios are not being followed. I observed the one-year-old classroom in the outdoor learning environment. One class had nine children with two teachers and the other class had six children with one teacher. The classes were not separated, they were intermingled and playing together. It could not be determined which child was in which class. There were fifteen children present and three teachers. Based on my observation the concerns related to ratio and groups size is unsubstantiated. However, separate outdoor play areas or time schedules were not provided for children under two when 15 or more children were in care. There is an additional concern related to enrollment and children files of children whose parents work at the facility. I was able to confirm that children records for the children were on file at the center and the children are enrolled. The allegations related to enrollment a children records is unsubstantiated. The following violations were observed and cited during today’s inspection. Violation Number Comment Rule 303 Children were not adequately supervised at all times. During the visit I observed the one-year-old class in the outdoor learning environment. During my observation, I observed children on one side of the play area and the teacher on the other side of the play area talking to another teacher who was in a different outdoor play area. The teacher had their back to the children and could not see the children or hear the children from where they were positioned. .1801(a)(1-5) 452 Separate outdoor play areas or time schedules were not provided for children under two when 15 or more children were in care. There were 15 one-year-old's and three teachers in the outdoor learning environment. .0605(c) 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. During the visit, one of the children in the one-year old class fell forward into a toddler walker and was stuck. The teacher did not respond to assist the child. I intervened and informed the teacher, who then responded to the child and helped them back up. .0511(b)(1) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A teacher in the one-year-old classroom did not wash the child's hands after diapering. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. The teacher in the one-year-old classroom did not wash their hands after diaper changing. 15A NCAC 18A .2803(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Teacher BB did not have a TB Test that was done within 12 months of being hired. They were hired October 28, 2024 and the TB Test was last completed August 8, 2023. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 13, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant 80 Blake Blvd. PO Box 4441 Pinehurst, NC, 28315 brandonfry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator Kindercare Learning Center ID # 19000374 Technical Assistance: We discussed the importance of classroom management and caring for a group of children. A training with teacher around classroom management and placements within environment may help teachers with being able to adequately supervise and attend to the needs of children. Additional training around sanitation requirements with teacher will also help ensure that diaper changes are being done correctly to help ensure the health and safety of teachers and children. In addition to the above training additional training about ratios and maximum group sizes with help ensure a safe environment and help provide adequate supervision for children in care. A violation was documented for failure to maintain compliance with staff/child ratio requirements. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. During the visit, we discussed that violations of this nature during visits may lead to an administrative action against your license. A follow up visit may be conducted in the near future to monitor compliance with child care requirements. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/17/2024 Number Present: 71 Completed Date: 7/17/2024 Age: From 0 To 6 Total Minutes: 200 Time In: 08:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meeting all enhanced requirements and 1 quality point for offering a staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted July 25, 2023. The sanitation inspection was completed June 7, 2024, with a “Superior” classification. The last fire inspection was conducted April 18, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety two percent as of July 17, 2024. The NC Secretary of State website was reviewed on July 17, 2024, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children were participating in free play activities in the outdoor learning environment. The center had a water day, and children were playing in sprinklers that were placed outside. Teachers were stationed throughout the outdoor learning environment supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were engaged in tummy time and diapering routines. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center as a bus on the premises but is no longer using the bus and have not used it in over a year. They are trying to find a place to store the bus or get rid of it. Lunch consisted of BBQ chicken, coleslaw, oranges, corn muffins, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. Menus were posted and current but did not reflect the correct dates. This was corrected during the visit by the administrator correcting the dates. Going forward the administrator stated they would have the correct dates associated with the menu. 10A NCAC 09 .0901(b) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher NE did not have their certificate of completing the Recognizing and Responding to Suspicions of Child Maltreatment training on file. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Teacher JM did not complete their health and safety training within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 31, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed updating the dates on your menu each week. You have a reoccurring menu and week 1 is always the same. You instructed staff to write the dates to reflect current menus. We also discussed staff training and ensuring that staff meet the required timelines for trainings. Teachers JM, AH, MJ and NE need to complete their required on-going hours by July 24, 2024. The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. The Child Care Commission is currently in the process of drafting proposed child care rule language to begin the rulemaking process for implementing the new requirements. The rulemaking process will include publishing of proposed revised rules as well as a public hearing and public comment period. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/17/2024 Number Present: 71 Completed Date: 7/17/2024 Age: From 0 To 6 Total Minutes: 200 Time In: 08:55 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meeting all enhanced requirements and 1 quality point for offering a staff benefits package and an infrastructure of parent involvement. The last annual compliance visit was conducted July 25, 2023. The sanitation inspection was completed June 7, 2024, with a “Superior” classification. The last fire inspection was conducted April 18, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety two percent as of July 17, 2024. The NC Secretary of State website was reviewed on July 17, 2024, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children were participating in free play activities in the outdoor learning environment. The center had a water day, and children were playing in sprinklers that were placed outside. Teachers were stationed throughout the outdoor learning environment supervising the children. I found supervision and staff/child ratios to be in compliance. Infants were engaged in tummy time and diapering routines. Sleeps checks were monitored and found to be in compliance. In addition, all program records were observed today including children records, staff records, emergence drills, all postings, and all child care requirements. The center as a bus on the premises but is no longer using the bus and have not used it in over a year. They are trying to find a place to store the bus or get rid of it. Lunch consisted of BBQ chicken, coleslaw, oranges, corn muffins, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 525 Menus for all meals and snacks were not planned at least 1 week ahead and dated. Menus were posted and current but did not reflect the correct dates. This was corrected during the visit by the administrator correcting the dates. Going forward the administrator stated they would have the correct dates associated with the menu. 10A NCAC 09 .0901(b) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Teacher NE did not have their certificate of completing the Recognizing and Responding to Suspicions of Child Maltreatment training on file. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Teacher JM did not complete their health and safety training within one year of employment. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 31, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd; PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed updating the dates on your menu each week. You have a reoccurring menu and week 1 is always the same. You instructed staff to write the dates to reflect current menus. We also discussed staff training and ensuring that staff meet the required timelines for trainings. Teachers JM, AH, MJ and NE need to complete their required on-going hours by July 24, 2024. The Governor signed Senate Bill 425 (now Session Law 2024-34), Health and Human Services Omnibus Bill, which includes the Quality Rating Improvement System (QRIS) Modifications recommended to the Legislature by the NC Child Care Commission to update QRIS and create additional pathways for licensed child care facilities to earn star rated licenses. The Child Care Commission is currently in the process of drafting proposed child care rule language to begin the rulemaking process for implementing the new requirements. The rulemaking process will include publishing of proposed revised rules as well as a public hearing and public comment period. Hold Harmless provisions have been extended and star rated license assessments for licensed child care providers will be conducted by provider request only, until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 68 Completed Date: 4/4/2024 Age: From 0 To 5 Total Minutes: 230 Time In: 10:15 AM Time Out: 02:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meting all enhanced requirements and 1 quality point by offering a staff benefits package and an infrastructure of parent involvement. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent as of April 4, 2024. The NC Secretary of State website was reviewed on April 4, 2024, and Kindercare Education LLC was listed as current- active. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were monitored during today’s inspection. The Infant 2 classroom did not have sleep check recorded. They did have sleep time records electronically on a tablet, but this information did not reflect visual checks. This was corrected during the visit by the teachers transcribing the information to the sleep checks and the teachers reported they would continue to do so going forward. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Teacher DW was employed on January 2, 2024. Criminal records check and qualification letter was not completed until January 22, 2024. Additionally, Teacher TT’s CPR certification did not certify them in First Aid. They will need to complete a First Aid course prior to their first 90 days of employment. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. The Fire inspector came out on March 19, 2024, to conduct a fire inspection and is returning soon to complete their inspection. The last fire inspection was March 30, 2023. The last sanitation inspection was on December 8, 2023. The following was cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on March 19, 2024. The inspector left the program with some items to correct and will be back soon to complete the inspection. The last inspection was completed March 30, 2023. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Teachers in the Infant 2 room did not document their visual checks. They reported that they record sleep time electronically. During the visit, they transcribed the information over and reported that they will continue to record visual sleep checks going forward. .0606(g) 1041 Prior to employment a Criminal Background Check was not completed. Teacher DW was employed January 2, 2024. A Criminal Background Check was not completed until January 22, 2024. Teacher DW is qualified and the qualification expires January 22, 2029. G.S. 110-90.2(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 18, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical assistance: We discussed the importance of obtaining a qualification letter prior to employing any employee. We also discussed reviewing CPR and First Aid certifications to ensure that they qualify to meet the requirements for both CPR and First Aid. The division has a list of approved agencies on our website located under health and safety training. This would be a great resource to use to verify if the certification meets the requirements. When the fire inspector completes their inspection, please send me a copy of the inspection report within seven calendar days. We discussed requesting Environment Rating Scale (ERS) assessments in an effort to increase the program's star rating. Resources such as Child Care Resource and Referral and Smart Start can be valuable when preparing for the ERS. “All about ECERS-R”, “All about ITERS-R” and the NCRLAP website (www.ncrlap.org) can also be helpful as staff prepare for the ERS. On the NCRLAP website, there are training videos, sample questions and clarifying information regarding the assessments you may find helpful. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 68 Completed Date: 4/4/2024 Age: From 0 To 5 Total Minutes: 230 Time In: 10:15 AM Time Out: 02:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meting all enhanced requirements and 1 quality point by offering a staff benefits package and an infrastructure of parent involvement. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent as of April 4, 2024. The NC Secretary of State website was reviewed on April 4, 2024, and Kindercare Education LLC was listed as current- active. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were monitored during today’s inspection. The Infant 2 classroom did not have sleep check recorded. They did have sleep time records electronically on a tablet, but this information did not reflect visual checks. This was corrected during the visit by the teachers transcribing the information to the sleep checks and the teachers reported they would continue to do so going forward. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Teacher DW was employed on January 2, 2024. Criminal records check and qualification letter was not completed until January 22, 2024. Additionally, Teacher TT’s CPR certification did not certify them in First Aid. They will need to complete a First Aid course prior to their first 90 days of employment. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. The Fire inspector came out on March 19, 2024, to conduct a fire inspection and is returning soon to complete their inspection. The last fire inspection was March 30, 2023. The last sanitation inspection was on December 8, 2023. The following was cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on March 19, 2024. The inspector left the program with some items to correct and will be back soon to complete the inspection. The last inspection was completed March 30, 2023. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Teachers in the Infant 2 room did not document their visual checks. They reported that they record sleep time electronically. During the visit, they transcribed the information over and reported that they will continue to record visual sleep checks going forward. .0606(g) 1041 Prior to employment a Criminal Background Check was not completed. Teacher DW was employed January 2, 2024. A Criminal Background Check was not completed until January 22, 2024. Teacher DW is qualified and the qualification expires January 22, 2029. G.S. 110-90.2(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 18, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical assistance: We discussed the importance of obtaining a qualification letter prior to employing any employee. We also discussed reviewing CPR and First Aid certifications to ensure that they qualify to meet the requirements for both CPR and First Aid. The division has a list of approved agencies on our website located under health and safety training. This would be a great resource to use to verify if the certification meets the requirements. When the fire inspector completes their inspection, please send me a copy of the inspection report within seven calendar days. We discussed requesting Environment Rating Scale (ERS) assessments in an effort to increase the program's star rating. Resources such as Child Care Resource and Referral and Smart Start can be valuable when preparing for the ERS. “All about ECERS-R”, “All about ITERS-R” and the NCRLAP website (www.ncrlap.org) can also be helpful as staff prepare for the ERS. On the NCRLAP website, there are training videos, sample questions and clarifying information regarding the assessments you may find helpful. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 4/4/2024 Number Present: 68 Completed Date: 4/4/2024 Age: From 0 To 5 Total Minutes: 230 Time In: 10:15 AM Time Out: 02:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meting all enhanced requirements and 1 quality point by offering a staff benefits package and an infrastructure of parent involvement. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-three percent as of April 4, 2024. The NC Secretary of State website was reviewed on April 4, 2024, and Kindercare Education LLC was listed as current- active. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, and personal care routines. Infants were engaged in tummy time, napping, and diapering routines. Sleep checks were monitored during today’s inspection. The Infant 2 classroom did not have sleep check recorded. They did have sleep time records electronically on a tablet, but this information did not reflect visual checks. This was corrected during the visit by the teachers transcribing the information to the sleep checks and the teachers reported they would continue to do so going forward. The caregivers were interacting and meeting the developmental needs for each of the children. Files for new staff were reviewed. Teacher DW was employed on January 2, 2024. Criminal records check and qualification letter was not completed until January 22, 2024. Additionally, Teacher TT’s CPR certification did not certify them in First Aid. They will need to complete a First Aid course prior to their first 90 days of employment. Rated license requirements were reviewed to ensure compliance was maintained with current program and education components as well as the quality point. The Fire inspector came out on March 19, 2024, to conduct a fire inspection and is returning soon to complete their inspection. The last fire inspection was March 30, 2023. The last sanitation inspection was on December 8, 2023. The following was cited during today’s visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on March 19, 2024. The inspector left the program with some items to correct and will be back soon to complete the inspection. The last inspection was completed March 30, 2023. 10A NCAC 09 .0304(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Teachers in the Infant 2 room did not document their visual checks. They reported that they record sleep time electronically. During the visit, they transcribed the information over and reported that they will continue to record visual sleep checks going forward. .0606(g) 1041 Prior to employment a Criminal Background Check was not completed. Teacher DW was employed January 2, 2024. A Criminal Background Check was not completed until January 22, 2024. Teacher DW is qualified and the qualification expires January 22, 2029. G.S. 110-90.2(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 18, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical assistance: We discussed the importance of obtaining a qualification letter prior to employing any employee. We also discussed reviewing CPR and First Aid certifications to ensure that they qualify to meet the requirements for both CPR and First Aid. The division has a list of approved agencies on our website located under health and safety training. This would be a great resource to use to verify if the certification meets the requirements. When the fire inspector completes their inspection, please send me a copy of the inspection report within seven calendar days. We discussed requesting Environment Rating Scale (ERS) assessments in an effort to increase the program's star rating. Resources such as Child Care Resource and Referral and Smart Start can be valuable when preparing for the ERS. “All about ECERS-R”, “All about ITERS-R” and the NCRLAP website (www.ncrlap.org) can also be helpful as staff prepare for the ERS. On the NCRLAP website, there are training videos, sample questions and clarifying information regarding the assessments you may find helpful. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 0324-282L Visit Date: 3/27/2024 Number Present: 79 Completed Date: 3/27/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 10:20 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a provider used an electronic cigarette on the premises, in the presence of children. Based on information provided, on March 4, 2024, a teacher used an electronic cigarette on the premises in the presence of children. There are 79 children and 11 teachers present during the time of today’s visit. During my visit I interviewed the administrator, Ms. Carima Neal, and informed her of the allegations. She reported she was informed by another teacher that while they were outside another teacher walked away from the children to another section of the playground and used an electronic cigarette/vape pen. Ms. Neal stated that there were approximately 12 children on the playground and two teachers. Ms. Neal informed me she spoke to the teacher about the allegations and the teacher admitted to using the vape pen on the playground. They informed her that it was done out of habit, and they were not thinking about it when they did it. Ms. Neal stated they placed the teacher on administrative leave the day of the incident and then terminated the teacher the following day March 5, 2024. Since the incident, the center held a staff meeting on March 19, 2024, where they discussed and reviewed the center’s tobacco policy as well as locking up personal items. I was able to view the agenda for the staff meeting as well as the sign in sheet where staff acknowledged their attendance. Based on the above information, the allegation of the use of an electronic cigarette by a staff member on the premises is substantiated. The following violations were cited during today’s inspection. Violation Number Comment Rule 820 A person(s) was smoking in a vehicle used to transport children or on the premises of the child care center. On March 4, 2024 a teacher had an electronic cigarette/vape pen on their person and used it while caring for children on the outdoor playground. The center terminated the employee the following day March 5, 2024. .0604(h) 821 Smoking materials were not kept in locked storage. On March 4, 2024 a teacher did not lock their electronic cigarette/ vape pen in locked storage. They kept it on their person. The center Terminated the employee and all staff reviewed the centers tobacco policy on March 19, 2024. Teachers were also instructed to ensure that all personal belongings are locked in a cabinet or locked in their car. 10A NCAC 09 .0604(h) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. Technical Assistance: A violation was documented because a teacher used a tobacco product while on the premises while caring for children. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. We discussed the importance of having teachers lock up personal belongings instead of having them on their person. Ms. Neal stated that teachers have a cabinet in each room to lock up their belongings. She has also told teachers that if they do not need their personal items that they could also keep them locked in their car in the parking lot. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: 0324-282L Visit Date: 3/27/2024 Number Present: 79 Completed Date: 3/27/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 10:20 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There is a concern that a provider used an electronic cigarette on the premises, in the presence of children. Based on information provided, on March 4, 2024, a teacher used an electronic cigarette on the premises in the presence of children. There are 79 children and 11 teachers present during the time of today’s visit. During my visit I interviewed the administrator, Ms. Carima Neal, and informed her of the allegations. She reported she was informed by another teacher that while they were outside another teacher walked away from the children to another section of the playground and used an electronic cigarette/vape pen. Ms. Neal stated that there were approximately 12 children on the playground and two teachers. Ms. Neal informed me she spoke to the teacher about the allegations and the teacher admitted to using the vape pen on the playground. They informed her that it was done out of habit, and they were not thinking about it when they did it. Ms. Neal stated they placed the teacher on administrative leave the day of the incident and then terminated the teacher the following day March 5, 2024. Since the incident, the center held a staff meeting on March 19, 2024, where they discussed and reviewed the center’s tobacco policy as well as locking up personal items. I was able to view the agenda for the staff meeting as well as the sign in sheet where staff acknowledged their attendance. Based on the above information, the allegation of the use of an electronic cigarette by a staff member on the premises is substantiated. The following violations were cited during today’s inspection. Violation Number Comment Rule 820 A person(s) was smoking in a vehicle used to transport children or on the premises of the child care center. On March 4, 2024 a teacher had an electronic cigarette/vape pen on their person and used it while caring for children on the outdoor playground. The center terminated the employee the following day March 5, 2024. .0604(h) 821 Smoking materials were not kept in locked storage. On March 4, 2024 a teacher did not lock their electronic cigarette/ vape pen in locked storage. They kept it on their person. The center Terminated the employee and all staff reviewed the centers tobacco policy on March 19, 2024. Teachers were also instructed to ensure that all personal belongings are locked in a cabinet or locked in their car. 10A NCAC 09 .0604(h) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. Technical Assistance: A violation was documented because a teacher used a tobacco product while on the premises while caring for children. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. We discussed the importance of having teachers lock up personal belongings instead of having them on their person. Ms. Neal stated that teachers have a cabinet in each room to lock up their belongings. She has also told teachers that if they do not need their personal items that they could also keep them locked in their car in the parking lot. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Brandon Fry, Child Care Consultant, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: MICHAEL SCOTT MASON Operation Type: Center Case Number: 0124-213A Visit Date: 1/25/2024 Number Present: 73 Completed Date: 1/25/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:30 AM Time Out: 02:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Carima Neal, Administrator, accompanied me during a walkthrough of the facility. During the visit, I discussed the allegations with Ms. Neal and 7 additional staff members. Limited monitoring of child care requirements occurred during today's visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. During the week of 9/18/2023, a staff member pushed a 1-year-old child down on their cot, when the child tried to get up from the cot. G.S. 110-91(10) You may contact me at Scott Mason, Lead Investigations Consultant, phone # 919-594-4841, email at scott.mason@dhhs.nc.gov, or Elizabeth Nichols, North Central Investigations Team Supervisor, at elizabeth.nichols@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0515 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/25/2023 Number Present: 67 Completed Date: 7/25/2023 Age: From 0 To 5 Total Minutes: 245 Time In: 09:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meeting all enhanced requirements and averaging a 5.6 score on the environmental rating scales and 1 quality point by offering a staff benefits package and providing an infrastructure of parent involvement. The last annual compliance visit was conducted September 23, 2022. The sanitation inspection was completed June 22, 2023, with a “Superior” classification. The last fire inspection was conducted March 30, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-five percent as of July 24, 2023. The NC Secretary of State website was reviewed on July 24, 2023, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children enrolled were participating in free play activities as well as group activities. Teachers were observed sitting on the floor with the children reading books and engaging in free play activities. I found staff interactions and supervision to be in compliance. All program records were observed today including emergency drills, children files and staff records. Lunch consisted of pot stickers, peas, pears/pineapples, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. The was one expired EpiPen that needed to be returned to the parent. .0803(12) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Child EA did not have documentation that the safe sleep policy was given to and/or explained to the parent. 10A NCAC 09 .0606(c) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Child EA did not have documentation of parent acknowledgment of the Parent Participation plan. 10A NCAC 09 .0515(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Child TF did not have a medical exam or health assessment on record within 30 days after admission. GS110-91(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 8, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed reviewing all records prior to the child enrolling to ensure that all required documents are signed and reviewed by parents. We also discussed looking at the expiration of any medication on site monthly to ensure medication does not expire. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/25/2023 Number Present: 67 Completed Date: 7/25/2023 Age: From 0 To 5 Total Minutes: 245 Time In: 09:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meeting all enhanced requirements and averaging a 5.6 score on the environmental rating scales and 1 quality point by offering a staff benefits package and providing an infrastructure of parent involvement. The last annual compliance visit was conducted September 23, 2022. The sanitation inspection was completed June 22, 2023, with a “Superior” classification. The last fire inspection was conducted March 30, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-five percent as of July 24, 2023. The NC Secretary of State website was reviewed on July 24, 2023, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children enrolled were participating in free play activities as well as group activities. Teachers were observed sitting on the floor with the children reading books and engaging in free play activities. I found staff interactions and supervision to be in compliance. All program records were observed today including emergency drills, children files and staff records. Lunch consisted of pot stickers, peas, pears/pineapples, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. The was one expired EpiPen that needed to be returned to the parent. .0803(12) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Child EA did not have documentation that the safe sleep policy was given to and/or explained to the parent. 10A NCAC 09 .0606(c) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Child EA did not have documentation of parent acknowledgment of the Parent Participation plan. 10A NCAC 09 .0515(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Child TF did not have a medical exam or health assessment on record within 30 days after admission. GS110-91(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 8, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed reviewing all records prior to the child enrolling to ensure that all required documents are signed and reviewed by parents. We also discussed looking at the expiration of any medication on site monthly to ensure medication does not expire. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/25/2023 Number Present: 67 Completed Date: 7/25/2023 Age: From 0 To 5 Total Minutes: 245 Time In: 09:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meeting all enhanced requirements and averaging a 5.6 score on the environmental rating scales and 1 quality point by offering a staff benefits package and providing an infrastructure of parent involvement. The last annual compliance visit was conducted September 23, 2022. The sanitation inspection was completed June 22, 2023, with a “Superior” classification. The last fire inspection was conducted March 30, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-five percent as of July 24, 2023. The NC Secretary of State website was reviewed on July 24, 2023, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children enrolled were participating in free play activities as well as group activities. Teachers were observed sitting on the floor with the children reading books and engaging in free play activities. I found staff interactions and supervision to be in compliance. All program records were observed today including emergency drills, children files and staff records. Lunch consisted of pot stickers, peas, pears/pineapples, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. The was one expired EpiPen that needed to be returned to the parent. .0803(12) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Child EA did not have documentation that the safe sleep policy was given to and/or explained to the parent. 10A NCAC 09 .0606(c) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Child EA did not have documentation of parent acknowledgment of the Parent Participation plan. 10A NCAC 09 .0515(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Child TF did not have a medical exam or health assessment on record within 30 days after admission. GS110-91(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 8, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed reviewing all records prior to the child enrolling to ensure that all required documents are signed and reviewed by parents. We also discussed looking at the expiration of any medication on site monthly to ensure medication does not expire. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 19000374 Consultant: BRANDON FRY Operation Type: Center Case Number: Visit Date: 7/25/2023 Number Present: 67 Completed Date: 7/25/2023 Age: From 0 To 5 Total Minutes: 245 Time In: 09:10 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Your program currently operates with a three-star license, issued April 20, 2022, earning 1 point in the education component, 6 points in the program standards component meeting all enhanced requirements and averaging a 5.6 score on the environmental rating scales and 1 quality point by offering a staff benefits package and providing an infrastructure of parent involvement. The last annual compliance visit was conducted September 23, 2022. The sanitation inspection was completed June 22, 2023, with a “Superior” classification. The last fire inspection was conducted March 30, 2023, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-five percent as of July 24, 2023. The NC Secretary of State website was reviewed on July 24, 2023, and Kindercare Education LLC was listed as current- active. You visited each indoor and outdoor space with me. Children enrolled were participating in free play activities as well as group activities. Teachers were observed sitting on the floor with the children reading books and engaging in free play activities. I found staff interactions and supervision to be in compliance. All program records were observed today including emergency drills, children files and staff records. Lunch consisted of pot stickers, peas, pears/pineapples, and milk. The following was cited during today’s inspection. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. The was one expired EpiPen that needed to be returned to the parent. .0803(12) 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. Child EA did not have documentation that the safe sleep policy was given to and/or explained to the parent. 10A NCAC 09 .0606(c) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Child EA did not have documentation of parent acknowledgment of the Parent Participation plan. 10A NCAC 09 .0515(a) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Child TF did not have a medical exam or health assessment on record within 30 days after admission. GS110-91(1) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 8, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Carima Neal, Administrator, Kindercare Learning Center, ID # 19000374 Technical Assistance: We discussed reviewing all records prior to the child enrolling to ensure that all required documents are signed and reviewed by parents. We also discussed looking at the expiration of any medication on site monthly to ensure medication does not expire. Contact me at Brandon Fry, Child Care Consultant, 80 Blake Blvd, PO Box 4441, Pinehurst, NC 28374, brandon.fry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times