Parkway Head Start

10A NCAC 09 .0601 · Violation

Name of Operation: PARKWAY HEAD START Facility ID: 92001703 Consultant: SCOTT MOORE Operation Type: Center Case Number: 0126-206L Visit Date: 2/4/2026 Number Present: 22 Completed Date: 2/4/2026 Age: From 2 To 5 Total Minutes: 45 Time In: 09:30 AM Time Out: 10:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced Observations: The purpose of today’s visit is to investigate allegations of non-compliance with the NC Child Care Requirements. A report was received by the agency on 1/22/26. The Administrator, Dormica James, was out due to a personal emergency. The inspection was reviewed with Ms. Tiffany Russell. MONITORING I completed a walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. I monitored (supervision, child/staff ratios, license, record keeping). ALLEGATION #1 According to the reporter, there are concerns of inadequate supervision. OBSERVATIONS AND DISCUSSIONS * I observed supervision to be adequate during the walkthrough of the facility. All rooms during inspection had 2 caregivers present. Due to the weather today was a delayed opening day and there were not many children present. *I interviewed 6 caregivers during inspection. Caregivers stated knowledge of a worker who is known for falling asleep during nap time. It was relayed that this issue was brought up with Administration late last year but it appears nothing has been done to address the issue because it continues to be a problem. It was stated a caregiver was observed to fall asleep while children were awake and playing in the room on one occasion. Specific dates were not given but it was stated it was a frequent on-going occurrence. It was also stated this occurs when the caregiver is by themselves with children in care. Cell phone use was mentioned in regards to supervision according to the caregivers interviewed. A caregiver was stated to have a health issue and frequently uses their cell phone to manage their health. Doubt was relayed over whether the cell phone use was always necessary or whether the health monitoring aspect was a cover for unnecessary cell phone use. It was stated that this has been mentioned to Administration as well but staff haven't noticed a change or improvement. The Administrator could not be interviewed during inspection as she has a personal emergency and was not present. Admin Tiffany Russell stated that these allegations were likely made by staff they recently let go as they brought up similar allegations to them at that time. She said they conducted their own in house investigation of most of these allegations but were not able to confirm them. She stated they will address these concerns with staff and the Administrator when she returns. Ms. Russell stated they always have 2 caregivers present even during nap time which contradicts with what staff stated and implied. It was stated it was a Telemon rule to always have 2 caregivers present. RESOLUTION Based on my discussions this allegation has been determined to be SUBSTANTIATED. It was confirmed via interviews that there are recurring concerns with a caregiver falling asleep while supervising groups of children and use of cell phones while in charge of a group of children. ALLEGATION #2 According to the reporter, there are concerns regarding record keeping. OBSERVATIONS AND DISCUSSIONS * I reviewed 6 randomly selected children's files and 2 staff files during inspection. An annual compliance visit was conducted in conjunction with this inspection. * I observed files to be organized and to have all required DCDEE items. Files were organized by section and a checklist with sign off covers each section. The operation has employees who manage case files and enrollment. Ms. Russell stated they haven't had any issues with record keeping and have staff that maintain the files and use checklists to ensure they are kept up to date. This allegation was brought up previously and they could not substantiate it during their internal investigation. RESOLUTION Based on my discussions this allegation has been determined to be UNSUBSTANTIATED. A random review of children's records indicated that records are being maintained according to DCDEE rules and requirements. ALLEGATION #3 According to the reporter, there are concerns regarding general safety. OBSERVATIONS AND DISCUSSIONS * I observed rooms during inspection to be free from hazards and safety concerns. There were no hot beverages present, medication, or personal items accessible to children. *I interviewed 6 caregivers regarding the safety concerns surrounding hot beverages, medications, and personal items being within children's reach. Caregivers stated that they're not supposed to have hot beverages or coffee in their rooms due to the risk to children. One room was stated to have someone who still brings hot beverages into the room and onto the playground. It was stated this has been addressed with the caregiver and Administration but nothing seems to change. The caregiver holds the coffee in a cup around children inside and outside and it was stated to be a risk. Caregiver's stated their purses and personal items are either locked in a cabinet or stored above 5 feet out of children's reach. It was stated that an incident once occurred where a caregiver left medication down because they forgot to take it and another caregiver found it. No children interacted with the medication but it was stated to be within reach. The specifics of when this occurred could not be recalled only that it had happened once. Ms. Russell stated that this allegation was brought up to her previously by dismissed staff. She stated they reviewed policies and were unable to determine these allegations occurring. We discussed the risk of carrying hot beverages in the operation and that periodic checks should be conducted to ensure the rules/policies are being applied evenly. RESOLUTION Based on my discussions this allegation has been determined to be SUBSTANTIATED. It was stated during interviews that a caregiver frequently brings hot coffee into the children's room while supervising them and while outside on the playground. It was stated the operation has their own policy that this is not allowed but concerns were raised regarding the policy not being enforced or there not being oversight. ALLEGATION #4 According to the reporter, there are concerns regarding incident reporting/documentation. OBSERVATIONS AND DISCUSSIONS * I reviewed 6 children's files which contained incident reports for various nonserious injuries as required. *I interviewed 6 caregivers regarding incident report accuracy and reporting. The majority stated that they have not had any concerns about the accuracy of incident reports and are not aware of incident reports being changed. It was stated that there are concerns that sometimes incident reports are not completed until the next day or after some parents are informed of injuries. There were concerns about accountability for the caregivers in charge of children who are injured and documenting the incident timely. No specific examples were given regarding incident reports not being completed, being inaccurate, or being changed. The only concern raised was about not completing them the same day. Ms. Russell stated that they had a training recently regarding incident report documentation since they've have concerns raised in the past. She said their goal was to improve accuracy and timeliness of the documentation. She is not aware of any specific instances of reports being changed or not being completed at all. Due to the report being anonymous I was unable to obtain any further information or specific incidents in which to review or observe pertaining to the allegations. RESOLUTION Based on my discussions this allegation has been determined to be UNSUBSTANTIATED. Incident reports are required to be completed as soon as possible but we do not have rules which require them to be completed the same day. No examples of incident report information being changed were able to be determined. ALLEGATION #5 According to the reporter, there are concerns regarding children's IEP not being followed. OBSERVATIONS AND DISCUSSIONS * I observed the NCPREK room to be vacant today. The room was observed and a walkthrough conducted. *I interviewed a case manager and a caregiver for the NCPREK room. They stated they do not currently have any children enrolled with an IEP in the NCPREK room. No concerns or instances of an IEP not being followed were known. RESOLUTION Based on my discussions this allegation has been determined to be UNSUBSTANTIATED. I could not determine an instance of an IEP not being followed. DCDEE rules regarding IEPs only pertain to NCPREK licensed spaces. Note that not all allegations mentioned in the anonymous report could be investigated as there are not DCDEE rules pertaining to them that could be violations. Staffing concerns was mentioned and ratios/group size was evaluated. We cannot require additional staff that exceeds the minimum required by child/staff ratios in the rules. The report was submitted anonymously so I was unable to obtain further clarification on the report submitted. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. Based on the information obtained there is an ongoing issues where a caregiver frequently falls asleep while in charge of a group of children during naptime. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. Based on the information obtained a caregiver is known to frequently carry hot coffee around children in the room and outside despite the operation having rules that this is not allowed. 10A NCAC 09 .0601(a) A follow-up inspection will need to be conducted to verify corrections of the violations cited. INVESTIGATION STATUS The investigation will be closed upon completion of a follow-up inspection and verification of correction of violations. TECHNICAL ASSISTANCE PROVIDED I would recommend using the file checklist to check files before a child is enrolled to ensure that all required items are present before a child starts attending. Periodic checks of children's files can be helpful to ensure ongoing compliance is maintained. Interviews conducted showed staff were concerned about oversight of known issues reported to the operation such as supervision. I would advise conducting random observations or check-ins on staff to ensure they are complying with rules and the operation's policies. Staff seemed concerned about uneven expectations and their concerns not being addressed. If a caregiver cannot stay awake during naptime or caregiving requirements, it would be advised to not put that person in charge of a group of children by themselves or without oversight. Hot beverages should not be allowed within the reach of children or in instances where a child can be burned. Children are unpredictable and it can just take a bump or a trip to cause a major injury via burning. The operation already has a policy regarding this but it should be enforced and periodic checks conducted. Should you have any questions or need my assistance, please contact me by phone at 984-389-7839 or email at scott.moore@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: PARKWAY HEAD START Facility ID: 92001703 Consultant: SCOTT MOORE Operation Type: Center Case Number: 1025-110L Visit Date: 10/14/2025 Number Present: 44 Completed Date: 10/14/2025 Age: From 2 To 5 Total Minutes: 35 Time In: 11:00 AM Time Out: 11:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Regional Coordinator, Tiffany Russel, assisted me with the visit. During the visit, I discussed the information with Ms. Russell, and additional staff members. Based on information obtained, the following was determined. On 10/1/25 a caregiver did not attend to a child in a nurturing manner by grabbing the child by the hair to redirect the child while wiping their nose. Prior to inspection I spoke with the Administrator on 10/2/25. The Administrator reported the incident to me and stated she reported it to CPS as well. I advised the Administrator to follow up with the intake reporting line to insure it was received by our agency as well. On 10/2/25 the Administrator sent me video of the incident and an incident report. The Administrator stated the parents were informed of the incident and signed the incident report. The caregiver was terminated immediately due to the policies/expectations the operation has. Limited monitoring of child care requirements occurred during today’s visit. The following violation was confirmed during today’s visit: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was determined that on 10/1/25 a child was not cared for in a nurturing manner when a caregiver grabbed the child's hair to redirect them. G.S. 110-91(10) A follow-up visit will be conducted to confirm compliance with the violation cited. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in your classroom. 1-888-600-1685 Option 1 Submit your questions to a Behavior Support Advisor online and receive a call or email in response. Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. There will also be opportunities to join free webinars on challenging topics or classroom activities. https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/ If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PARKWAY HEAD START Facility ID: 92001703 Consultant: SCOTT MOORE Operation Type: Center Case Number: 1025-110L Visit Date: 10/14/2025 Number Present: 44 Completed Date: 10/14/2025 Age: From 2 To 5 Total Minutes: 35 Time In: 11:00 AM Time Out: 11:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Regional Coordinator, Tiffany Russel, assisted me with the visit. During the visit, I discussed the information with Ms. Russell, and additional staff members. Based on information obtained, the following was determined. On 10/1/25 a caregiver did not attend to a child in a nurturing manner by grabbing the child by the hair to redirect the child while wiping their nose. Prior to inspection I spoke with the Administrator on 10/2/25. The Administrator reported the incident to me and stated she reported it to CPS as well. I advised the Administrator to follow up with the intake reporting line to insure it was received by our agency as well. On 10/2/25 the Administrator sent me video of the incident and an incident report. The Administrator stated the parents were informed of the incident and signed the incident report. The caregiver was terminated immediately due to the policies/expectations the operation has. Limited monitoring of child care requirements occurred during today’s visit. The following violation was confirmed during today’s visit: Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. It was determined that on 10/1/25 a child was not cared for in a nurturing manner when a caregiver grabbed the child's hair to redirect them. G.S. 110-91(10) A follow-up visit will be conducted to confirm compliance with the violation cited. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in your classroom. 1-888-600-1685 Option 1 Submit your questions to a Behavior Support Advisor online and receive a call or email in response. Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. There will also be opportunities to join free webinars on challenging topics or classroom activities. https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/ If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: PARKWAY HEAD START Facility ID: 92001703 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 2/13/2024 Number Present: 24 Completed Date: 2/13/2024 Age: From 2 To 5 Total Minutes: 125 Time In: 08:30 AM Time Out: 10:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with person in charge, Nadine Robinson. Currently this facility operates with a 5 star license effective 5/7/19. During the visit I monitored the indoor and outdoor spaces used for child care. When I arrived I was informed that there was a water issue and the operation was operating on a 2 hour delay for children. Children would arrive around 10:00 AM. It was stated one room was having issues with the hot water being too hot in the sinks. The inspection was conducted as normal but the walkthrough was delayed until children arrived. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 6 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 1/16/24. The last fire drill was completed on 1/30/24. The last lockdown drill was completed 12/6/23. The operation's EPR plan was last updated 8/29/23. Only one emergency medication was observed in the building. The medication met all licensing requirements and permissions were current. I observed 1 violations during this inspection. Violation Number Comment Rule 1867 The depth of the loose surfacing was not based on critical height of the equipment. Surfacing depth at the ends of slides was measured at approximately 1 inch of depth. .0605(k)(1-4) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by February 27, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by February 27, 2024 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Rated License permit renewals have resumed. Your operation falls under cohort 2 in which your planning years began July 1, 2024 and goes through June 30, 2025. Your implementation year will be July 1, 2025 through June 30, 2026. Please use the time during your planning year to upload education documents to WORKS and utilize NCRLAP resources to ensure you are prepared for assessment. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times