OAK Village Academy

NC GS 110-90 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: 0825-098L Visit Date: 8/11/2025 Number Present: 147 Completed Date: 8/11/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 11:15 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this visit was to investigate allegations of non-compliance with the NC Child Care Requirements. A report was received by the Division of Child Development and Early Education (DCDEE) on August 7, 2025, regarding the communication of two separate incidents that occurred on July 25, 2025, involving the same child and the facility’s follow-up to each incident. I, Kimberly Girouard/Child Care Licensing Consultant, arrived at the facility at 11:15 am on the morning of August 11, 2025, and was greeted by the facility director, Ms. Tawanda Pulley. I informed Ms. Pulley of the reason for my visit and immediately started my walkthrough of the facility. Ms. Upchurch, Enrollment & Engagement Specialist, accompanied me during my walkthrough of the facility today. I visited all 12 classrooms today and the gym. Allegation #1 There is a concern regarding incident reports not being completed for one specific child involving two separate incidents that occurred on July 25, 2025. DISCUSSIONS AND OBSERVATIONS According to the reporter, her child experienced two separate falls on July 25, 2025, resulting in visible injuries, including facial bruising, swelling of the eyelid, and scratches. Per the reporter, neither incident was appropriately documented or communicated to her by the daycare staff prior to picking up her child on the afternoon of July 25, 2025, around 4:30 pm. The reporter stated the first incident occurred around 10:38 a.m. on the morning of July 25, 2025. The reporter shared the timeline below: • The reporters child was shuffling her feet near the handwashing sink and accidentally hit her left cheek on the flat front of the cabinet door. Facility staff member, Ms. Mercedes, was standing next to the reporters child at the time. • The reporters child cried immediately. Ms. Mercedes bent down, assessed her, picked her up, and promptly notified the front desk (Ms. Renee) that the child had fallen against the cabinet. • Per the reporter, Ms. Renee asked if the child in question was okay and requested more details from Ms. Mercedes. • Per reporter, Ms. Mercedes reported the fall caused redness but no visible mark and Ms. Renee instructed Ms. Mercedes to apply ice and said she would check on the child. • Per reporter, Ms. Mercedes applied ice intermittently while comforting and observing the child. • Per reporter, at 10:50 a.m., Ms. Renee checked on the child in the Preschool Prep classroom, noting redness but no other visible injuries and that the child was not crying. • Per reporter, Ms. Renee told Ms. Mercedes she would call the child’s mother to inform her but then got distracted and forgot to make the call. • Per reporter, Ms. Mercedes intended to write an accident report but forgot to complete it before leaving that day. • Per reporter, the facility video footage reviewed showed the child returned to normal routine shortly after the incident. During today’s visit, facility director, Ms. Pulley confirmed the information above is an accurate account of the incident. The reporter stated the second incident occurred at 3:33 p.m. on the afternoon of July 25, 2025. • Per reporter, her child was running around a table when she tripped and fell, hitting her face on the corner of an art easel. Per reporter, Ms. Mercedes observed the fall from the bathroom area. • Per reporter, staff member. Ms. Mercedes immediately asked the child if she was okay. Per reporter another staff member, Ms. Z, who was retrieving clothes from the cubby area, turned to assist the reporter’s child but approached the child from behind and did not see the scratches on the child’s nose and over her eye. • Per the reporter, Ms. Z comforted her child by rubbing her arms, tummy, and head while asking Ms. Mercedes what happened. • Per the reporter, her child calmed down, followed Ms. Z to the block area, and sat down to play by 3:39 p.m. • Per reporter, Ms. Mercedes and Ms. Z discussed that Ms. Mercedes would complete the accident report before leaving at 4:00 p.m. • Per reporter, no formal observation or monitoring activity was recorded between the fall and parent pickup at 4:30 p.m. • Per reporter, during pick-up, around 4:30 p.m., the child’s mother noticed that her child was repeatedly rubbing her eyes and crying for a while. The reporter shared in her report that no teacher monitored or approached her child to check on her condition during this time. Video footage was not available today for me to review and confirm if the actions of the teachers as stated by the parent above actually occurred. • The reporter stated she immediately approached her child, noticed bruising and scratches on her face, and asked Ms. Z what had happened. Per reporter, Ms. Z said she did not know what happened and mentioned that Ms. Mercedes had written the accident report. • Per reporter, Ms. Z then walked away to look for the accident report but could not find it. Prior to today’s visit, I was able to speak to the reporter, and she informed me that her concerns stemmed from the location of her daughters injury, which she stated was above her eye but close to her eyeball and she was concerned due to the location of the injury that she was not contacted. The parent stated when picking up her daughter on July 25, 2025, she also did not receive an incident report explaining how each injury occurred and when each injury occurred. One of the closing staff in her daughters’ class thought an incident report was completed but could not find it. When reviewing the child’s file, I did observe that the parent of the child in question did sign off that she received the Oak Village Academy Operational Policies which includes a section on Accident Reports and procedures that Oak Village Academy will follow. This section of the Operational Policy’s states that parents will be notified when an injury occurs and the parent will receive an Accident Report. This policy was not followed on the day of the incident in question. Facility Director, Ms. Pulley informed me today that the parent of the child in question was given an Incident Report for each incident that occurred on Friday, July 25, 2025, but the Incident reports were not given to the parent until Tuesday, July 29, 2025. Ms. Pulley also confirmed today that no administrative staff member was aware that the parent took the child to the doctor, until I informed them today. I was unable to interview the teachers identified in this complaint report. Facility Director, Ms. Pulley informed me today that one of the teachers identified in this complaint report no longer works at the facility and the other teacher identified in the report was absent today. During today's visit, I observed 13 classrooms and the gym. Throughout my walkthrough of the facility, I observed the children having lunch (some teachers had their children outside for a picnic lunch today), children were preparing for nap, and engaged in music and movement. I observed all of the staff engaged in the children's activities and providing appropriate supervision. The following violation was cited during today’s visit. Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The parent did not receive an incident report for either incident that occurred on July 25, 2025 until July 29, 2025. .0802 (e) TECHNICAL ASSISTANCE • In North Carolina licensed childcare facilities, incident reports should be completed for any injury or accident, even if it seems minor, and for any suspected case of child abuse or neglect. Specifically, reports are required when a child receives medical treatment from a health care professional, and copies must be sent to the NC Division of Child Development and Early Education (DCDEE). • The incident reports also provide transparency and clarity to the child’s parents and help build trusting relationships between the parents and facility staff. I recommend the administrative team review their policies on the protocols the staff need to be following when incident reports are required to be completed and clear clarification be documented in the Staff Handbook and shared in person with all staff so everyone understands how Incident Reports are to be completed including the timeframe staff have to complete the incident report, who they are to be given to once completed and the timeframe all documentation must be completed and submitted to the administrative team. It is very important that all staff understand this form must be completed with neat legible handwriting, each section must be completed fully and correctly, and all required areas need to be signed off with the required signatures. Staff can add an additional page to the incident report if needed to provide a clear account of what happened when the child was injured. Please decide the protocol you are going to follow and explain how this procedure will be conducted moving forward in your corrective action letter. And share how you are going to confirm this action is completed correctly, when required, and in a timely manner moving forward. Ms. Pulley informed me today that the administrative team is currently updating their Parent Handbook right now. I informed Ms. Pulley that she will need to send me her new Parent Handbook, highlighting areas that were updated and Oak Village Academy needs to give their enrolled families a 14 day notice before all new procedures/policies go into effect. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Kimberly Girouard PO Box 1184 Wake Forest, NC 27588 Kimberly.Girouard@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Oak Village Academy is having an all staff meeting on August 29, 2025 so I extended their corrective action letter submittal date from Monday, August 25, 2025 to Friday, August 29, 2025. Should you have any questions or concerns, please contact me by phone at (919) 602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor, Michele Remington by email at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: 0225-008L Visit Date: 2/5/2025 Number Present: 156 Completed Date: 2/5/2025 Age: From 0 To 5 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this visit was to investigate allegations of non-compliance with the NC Child Care Requirements. A report was received by the Division of Child Development and Early Education (DCDEE) on February 3, 2025, regarding concerns of inadequate supervision. I, Kimberly Girouard, received the report on February 3, 2025. I was not able to conduct any follow up on the concerns addressed in the complaint, because no contact information was shared in the complaint report received by DCDEE on February 3, 2025. I arrived at the facility at 10:30 am on the morning of February 5, 2025, and was greeted by the facility director, Ms. Tawanda Pulley. I informed Ms. Pulley of the reason for my visit and immediately started my walkthrough of the facility. Ms. Pulley accompanied me during my walkthrough of the facility today. I visited all 12 classrooms today and the gym. Allegation #1 A concern regarding inadequate supervision was emailed in the complaint report received by the Division of Child Development and Early Education on February 3, 2025. DISCUSSIONS AND OBSERVATIONS According to the email received via DCDEE Webmaster, during the week of January 27, 2025 – January 31, 2025, on two separate occasions, children were left unattended in two separate age groups, Prep and Preschool, and all teachers involved have been fired. Upon arrival at the facility, I shared the above information with the facility Director, Ms. Pulley, and proceeded with my walkthrough of the child care center. Ms. Pulley accompanied me during my walkthrough of the center today. I observed staff reading books to the children, engaged in outdoor play with the children, engaged in large motor activities in the gym with the children, sitting with the children as the children ate their lunch, and moving about the outdoor and indoor playgrounds and classrooms providing appropriate supervision. I also observed live video feed of the facility playgrounds and classrooms during my visit today and I observed staff conducting the required name to face procedures when I was watching the video feed. During my walkthrough of the facility, Ms. Pulley and I further discussed the allegation regarding two separate children being left unattended, one from the Prep classroom and one from the Preschool classroom on two separate occasions. We began our walkthrough of the facility in building 3 where the Preschool Prep classrooms are located. While conducting the walkthrough of building 3, Ms. Pulley informed me in classroom 2 of the Preschool Prep Building is where on January 30, 2025, one two (2) year old child was left outside by the door leading into the classroom for approximately 1 ½ minutes as the rest of the class entered the classroom from playing outside. Ms. Pulley stated there were two staff with fourteen 2- & 3-year-old children returning from their morning outside play time. According to video footage observed by the Oak Village Academy Administrative team, one teacher led the class into the classroom and the second teacher followed what she thought was the last child entering the classroom. Ms. Pulley stated the two staff conducted their name to face about a minute after entering the classroom and realized they did not have one of their children. Ms. Pulley stated one of the teachers immediately opened the door leading to the fenced in walkway outside of the classroom and found the child standing by the door. Ms. Pulley stated from the video footage observed on January 30, 2025, it appeared the child went behind the teacher as the class was lining up to go inside and the staff did not conduct the required name to face check as the children were entering the classroom. Ms. Pulley stated a full investigation was conducted and both staff involved in the incident were immediately let go from their positions at Oak Village Academy. Ms. Pulley informed me the parent of the child involved in this incident is also a staff member at Oak Village Academy. I was able to meet with the parent during my visit today and she informed me that on the day of the incident, she was immediately informed by two Oak Village Academy Administrators of what had occurred. The parent stated that the administrators shared with her what had happened that her child was ok and that they would be meeting with the staff involved to discuss the situation further. After the discussion with the administrative team, the parent returned to her work responsibilities. As Ms. Pulley and I were walking through the gym, Ms. Pulley pointed out one of the teachers in the gym and shared she was the staff member that found the child unattended in the Preschool classroom on January 31, 2025. I was able to speak with the teacher (S.F.) that found the child in the preschool classroom and she shared that the Preschool 1 and Preschool 2 classes lined up in their perspective classrooms and were walking to the gym and the playground. The teacher (S.F) stated she heard a child crying from inside the building as both classes were exiting the building and she went back inside and found the child walking out of the bathroom, that is attached to the child’s classroom, and the child’s class had already left the building. The teacher (S.F.) informed the administrative team of what happened and returned to her class that was in the gym at the time. Based on my discussions with the facility staff, the allegation regarding inadequate supervision was found to be SUBSTAINTIATED. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On two separate occasions, January 30, 2025 and January 31, 2025 two different children from two separate classrooms were left unsupervised for a specified period of time. .1801(a)(1-5) COMMENTS: Facility Director, Ms. Pulley and Facility Owner, Ms. Alcia Fink informed me after a full investigation of each incident, they terminated both teachers from the Preschool Prep class and both teachers from the Preschool 2 class. Ms. Fink and Ms. Pulley stated on January 30, 2025, they held a mandatory staff meeting and reviewed the Oak Village Academy Supervision Policy that states “By signing the policy, I acknowledge that all supervision policies and procedures put in place are required by Oak Village Academy must always be followed. Furthermore, I understand that failure to do so will result in disciplinary action, up to and possibly including termination”. Per Ms. Fink and Ms. Pulley, all the Oak Village Academy staff attended the meeting on the evening of January 30, 2025, and signed off that the review had been conducted. Ms. Fink and Ms. Pulley also shared all the staff were made aware of the following new policies that have been implemented: -The facility is still conducting a 30-minute Name-to-Face check but now when there are two teachers in the room, they both will be conducting name-to-face checks in their tablets. -When a teacher is by themselves, they need to call "Code Transition", and a leader will go down to assist with the class’s transition to their next location. I offered the following thoughts and suggestions: * Supervision was discussed in detail, along with examples of inadequate supervision. Children shall be adequately supervised at all times. Adequate supervision shall mean that staff interact with the children while moving about the indoor or outdoor areas and are able to always hear and see the children, except when emergencies necessitate that direct supervision is impossible for brief periods of time. *I encourage the administrative team as they hire new staff to pair them with a veteran staff member to assist with the transition to their new position at the school. *I encourage the administrative team to conduct checks throughout the day of each classroom’s Name-To-Face logs to confirm the staff are completing the process as required. *I encourage the administrative team to continue to conduct their in-person classroom observation as well as those done through video observations. *I suggesed all staff complete the following training courses through ProSolutions: The Art of Transitions (1hr.) Essentials of Outdoor Safety (2hrs.) Essentials of Indoor Safety (2hrs.) Classroom Management 101 (1 hr.) *I also recommend contacting Wendy Price with Early Years and looking into the more in-depth supervision trainings the Early Years trainers have to offer. Ms. Price email is - wendyp@earlyyearsnc.org. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 27, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violation was corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Kimberly Girouard PO Box 1184 Wake Forest, NC 27588 Kimberly.Girouard@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Should you have any questions or concerns, please contact me by phone at (919) 602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor, Michele Remington by email at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: 1224-080L Visit Date: 12/10/2024 Number Present: 162 Completed Date: 12/10/2024 Age: From 0 To 5 Total Minutes: 330 Time In: 10:30 AM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this visit was to investigate allegations of non-compliance with the NC Child Care Requirements. A report was received by the Division of Child Development and Early Education (DCDEE) on December 6, 2024, regarding concerns of water not being freely available to children and in appropriate discipline. I, Kimberly Girouard, received the report on December 6, 2024. I was able to speak with the reporter prior to today’s visit to further discuss the concerns identified in the complaint report. The reporter stated when she picked up her child from the child’s classroom, Prep 1, on November 14, 2024, she was told by her child teacher that her child was not given a cupcake that day, because her child did not listen all day. The reporter further shared that on November 21, 2024, she forgot her child’s water bottle and her child was not provided water the entire day on November 21, 2024. I arrived at the facility at 10:30 am on the morning of December 10, 2024, and was greeted by the facility director, Ms. Pulley. I informed Ms. Pulley of the reason for my visit and proceeded to the Prep 1 classroom. The director, Ms. Pulley, accompanied me to the Prep 1 classroom. While visiting the Prep 1 classroom, I observed (15) fifteen 2- and 3-year-old children sitting at three tables while lunch was being served to each child. One teacher was serving the lunches to each child while the other teacher was moving about the tables. Both teachers were observed engaged in conversation with the children while assisting them with their lunches. Today I also observed each child with their own personal water bottle. Allegation #1 There is a concern that water was not freely available for children. DISCUSSIONS AND OBSERVATIONS There is a concern regarding water not being freely available for children at this facility on the day of November 21, 2024. Per reporter, she forgot her child’s water bottle on November 21, 2024. The reporter stated when dropping off her child on the morning of November 21, 2024, she informed the opening teacher, Ms. Julia McCarthy, that she forgot her child’s water bottle at home and requested the teachers provide her child with water that day. The parent stated when she picked her child up at the end of the day her child was very thirsty, and her child told her she did not have water all day. The parent stated she talked to the teachers and asked why her child was not given water all day and was told she did not have her water bottle. When interviewing the administrative team and classroom teachers I was informed the parent of the child in question informed the opening teacher, Ms. Julia McCarthy, on November 21, 2024, she forgot her child’s water bottle. Ms. McCarthy stated the parent of the child in question did tell her during morning drop off on November 21, 2024, that she had forgotten her child’s water bottle and that she would inform her child’s classroom teachers of this through ProCare. Ms. McCarthy stated she did not share this information with the child’s classroom teachers because the parent said she was going to inform them through ProCare, which the parent did and one of the Prep 1 teachers, Ms. Pike, viewed the message but did not share the message with the other classroom teacher, Ms. Green. Both Ms. Green and Ms. Pike confirmed during today’s interviews that they did remind the children in the Prep 1 classroom to get their water bottles throughout the day, but it did not register with either teacher that the child in question did not have a water bottle to drink from that day. On November 22, 2024, Regional Director, Ms. Andrea Larsen, reviewed video footage of the Prep 1 classroom and was able to confirm the child in question was not given water throughout the day of November 21, 2024. Based on my discussions with the facility staff and review of documentation of the incident the allegation regarding water not being offered to the child in question was found to be SUBSTANTIATED. Allegation #2 There is a concern regarding food being used as a means of discipline. DISCUSSIONS AND OBSERVATIONS Per reporter, on November 14, 2024, the children enrolled in the reporter’s child’s class, Prep 1, were all served a cupcake towards the end of the day, every child except her child. The reporter stated when she asked the teachers why her child was not given a cupcake with the rest of the child’s classmates, the reporter said she was told by the teachers her child did not receive a cupcake because the child was not listening all day. When interviewing the teachers in the Prep 1 classroom they stated on November 14, 2024, cupcakes and goldfish were sent in from a family to share for their child’s birthday. The Pre 1 teachers, Ms. Pike and Ms. Green, stated due to behavior issues on November 14, 2024, three children were given their snacks from home and goldfish from the party food provided and the teachers wrapped up a cupcake for each of the three children to be sent home with the family. Based on the information shared by the parent and the Prep 1 classroom teachers today, the allegation regarding food being used as a means of discipline was found to be substantiated. Both allegations investigated in this complaint report today were substantiated and two violations were cited during today's visit. Violation Number Comment Rule 505 Drinking water was not freely available to children of all ages. A child in the 2 year old classroom did not have her water bottle on November 21, 2024 and was not provided water throughout the day. .0901(e) 907 Discipline was related to food, rest or toileting. On November 14, 2024, a birthday celebration occurred in the 2 year old classroom and three children were not given a cupcake during the celebration due to behavior issues that occurred earlier in the day. .1803(a)(4-6) During my visit today I was provided with documentation of a written third warning and a written final warning issued to both teachers from the Prep 1 classroom. Documentation included required trainings that both Ms. Pike and Ms. Green will have to complete by December 31, 2024. The trainings include: *Reviewing and retraining on Positive Discipline Policy *Reviewing the OVA Code of Conduct *Reviewing and receiving training in Discipline and Behavior Management *Complete the following Pro Solutions trainings – Social Emotional Development, Behavioral and Classroom Management, Positive Guidance and Communication and Relationships and Working with Families. Discipline: Appropriate discipline was also discussed with the Director, Ms. Pulley and Prep 1 classroom teachers, Ms. Green and Ms. Pike. Each child must be attended to in a nurturing and appropriate manner, and in keeping with the child’s developmental needs. Discipline in no way should ever be related to food, rest, or toileting. Challenging behaviors helpline *Take time to speak to a Behavior Support Adviser for advice and resources specific to the challenging behaviors in your classroom. 1-888-600-1685 Option 1. *Submit your questions to a Behavior Support Adviser online and receive a call or email in response. *Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. *There will also be opportunities to join free webinars on challenging topics or classroom activities. https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/ Healthy Social Behaviorist The Healthy Social Behaviorists can be a wonderful resource for training in classroom management. You can contact Early Years at 919-967-3272. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 31, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Kimberly Girouard PO Box 1184 Wake Forest, NC 27588 Kimberly.Girouard@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Michele Remington at by email at Michele.Remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: Visit Date: 10/29/2024 Number Present: 158 Completed Date: 10/29/2024 Age: From 0 To 5 Total Minutes: 435 Time In: 09:15 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Licensing Supervisor, Michele Remington, was present during today’s visit. Upon arrival, I was greeted by the director, Tawanda Pulley. Ms. Pulley accompanied me on my walk-through of the facility. MONITORING During today’s visit, a full assessment was conducted, monitoring all indoor and outdoor space occupied by the children. Staff files were monitored today. A selection of children’s files was monitored. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements that were monitored today. The completed checklist was given to the director at the conclusion of the visit. At the time of my visit there were a total of 158 children present between the ages of 0yrs. – 5yrs. years of age. The children were observed engaged in indoor and outdoor play, participating in circle time, eating lunch, and going down for nap. Two infant rooms were monitored today. The infants were observed engaged in floor activities and going down for nap. During my walkthrough of the facility today, I observed the staff engaged in the children’s activities while providing appropriate supervision. LICENSE STATUS Currently this center operates with a Five (5) Star license issued October 24, 2022. License restrictions are as follows; No cooking allowed in the building. Building Capacities; Bldg. 1-24, Bldg. 2-54, Bldg. 3-42, Bldg. 4-50, Bldg. 5-52, Bldg. 6-87. Meeting Enhanced Ratios as well as Enhanced Space. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire, and outdoor inspections. All inspections were found to be in compliance today. The facility’s EPR plan was updated on October 21, 2024. CONCLUSION The following six (6) violations of childcare requirements were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. In reviewing safe sleep charts, staff documented that infants were being placed on their tummies and back when being placed in the crib for nap. No infants had a safe sleep waiver on file allowing them to be placed on their tummy or back for nap time. 10A NCAC 09 .0606(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Two children were missing this required documentation. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two children did not have the required records on file within 30 days after their enrollment in the program. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunization records were not on file for review for two children within 30 days of admission. 10A NCAC 09 .0302(d)(2) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have the required statement with their parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) 9995 A violation was found for which there is no item number. Sanitation rule 15A NCAC 18A .2804 (k) states lunches, snacks, and other meals that a child brings from home to the child care center shall be labeled with the date on which the food is brought to the child care center and the name of the child to whom the food belongs at the child's home and shall be returned to the child's home or discarded at the end of each day. Containers of food were observed in Bldg. 2/classroom 2, Bldg. 3/classroom 1 and classroom 3, and Bld. 5/classroom 2 not labeled with children's names and or today's date. COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 92%. The following were discussed with you during today’s visit: COMPLIANCE HISTORY Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. TECHNICAL ASSISTANCE & CONSULTATION Technical Assistance was provided with the following suggestions that may be beneficial: *Organization and completeness of records is important to ensure easy access to information in emergency situations. During today’s visit two children’s files were observed incomplete. It is your responsibility to review all children’s files to verify that required documents are received, and complete with all required signatures, within the specified time frame. I recommend using the Child File Checklist to confirm each child’s file is complete in the event of an emergency. *Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or back on the infants safe sleep check, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went don for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I recommended that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day. *There are quite a few emergency medications at this facility. I highly recommend that the facility director review the names of the children enrolled in this facility that have emergency medications at each staff meeting so the staff remain aware of all of the children enrolled that require emergency medications, what the medications are and how they are to be administered. I also recommend Daisey Clemmons, the facility Health Care Consultant, conduct an annual training on the administering of the emergency medication at the facility. Ms. Clemmons can be reached at Anne.Clemmons@wake.gov or (919)830-7412. RESOURCES *The NC Child Care Health and Safety Resource Center is a valuable resource where you can find skills-based training and technical assistance from your Child Care Health Consultant on specific medications or health conditions, as well as the new poster on Stand-Up Changing Procedures. Sign up for their quarterly newsletter and find updated resources at www.healthychildcare.unc.edu or 800-367-2229, choose option 1, then 2. *The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. Specialists are available with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. A flyer with the challenging behaviors hotline information was provided today. *Background Checks - Center directors/owners can now access the Automated Background Check Management System (ABCMS), the DCDEE’s criminal background check system. Please link you and your staff asap. This access will allow providers to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. Access to the ABCMS requires the successful completion of a Moodle course consisting of a short video followed by a test. The course is titled ABCMS Child Care Provider Portal Training - under the Early Childhood Professional Development Tab, then under the Criminal Background (CBC) tab. *Please continue to visit DCDEE’s website for child care updates at https://ncchildcare.ncdhhs.gov/. Please submit a corrective action letter for the above six (6) violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. Your letter is due no later than November 12, 2024, and should be emailed to Kimberly Girouard at Kimberly.Girouard@dhhs.nc.gov. CONTACT INFORMATION Should you have any questions or concerns, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Michele Remington at by email at Michele.Remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: Visit Date: 10/29/2024 Number Present: 158 Completed Date: 10/29/2024 Age: From 0 To 5 Total Minutes: 435 Time In: 09:15 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Licensing Supervisor, Michele Remington, was present during today’s visit. Upon arrival, I was greeted by the director, Tawanda Pulley. Ms. Pulley accompanied me on my walk-through of the facility. MONITORING During today’s visit, a full assessment was conducted, monitoring all indoor and outdoor space occupied by the children. Staff files were monitored today. A selection of children’s files was monitored. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements that were monitored today. The completed checklist was given to the director at the conclusion of the visit. At the time of my visit there were a total of 158 children present between the ages of 0yrs. – 5yrs. years of age. The children were observed engaged in indoor and outdoor play, participating in circle time, eating lunch, and going down for nap. Two infant rooms were monitored today. The infants were observed engaged in floor activities and going down for nap. During my walkthrough of the facility today, I observed the staff engaged in the children’s activities while providing appropriate supervision. LICENSE STATUS Currently this center operates with a Five (5) Star license issued October 24, 2022. License restrictions are as follows; No cooking allowed in the building. Building Capacities; Bldg. 1-24, Bldg. 2-54, Bldg. 3-42, Bldg. 4-50, Bldg. 5-52, Bldg. 6-87. Meeting Enhanced Ratios as well as Enhanced Space. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire, and outdoor inspections. All inspections were found to be in compliance today. The facility’s EPR plan was updated on October 21, 2024. CONCLUSION The following six (6) violations of childcare requirements were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. In reviewing safe sleep charts, staff documented that infants were being placed on their tummies and back when being placed in the crib for nap. No infants had a safe sleep waiver on file allowing them to be placed on their tummy or back for nap time. 10A NCAC 09 .0606(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Two children were missing this required documentation. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two children did not have the required records on file within 30 days after their enrollment in the program. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunization records were not on file for review for two children within 30 days of admission. 10A NCAC 09 .0302(d)(2) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have the required statement with their parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) 9995 A violation was found for which there is no item number. Sanitation rule 15A NCAC 18A .2804 (k) states lunches, snacks, and other meals that a child brings from home to the child care center shall be labeled with the date on which the food is brought to the child care center and the name of the child to whom the food belongs at the child's home and shall be returned to the child's home or discarded at the end of each day. Containers of food were observed in Bldg. 2/classroom 2, Bldg. 3/classroom 1 and classroom 3, and Bld. 5/classroom 2 not labeled with children's names and or today's date. COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 92%. The following were discussed with you during today’s visit: COMPLIANCE HISTORY Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. TECHNICAL ASSISTANCE & CONSULTATION Technical Assistance was provided with the following suggestions that may be beneficial: *Organization and completeness of records is important to ensure easy access to information in emergency situations. During today’s visit two children’s files were observed incomplete. It is your responsibility to review all children’s files to verify that required documents are received, and complete with all required signatures, within the specified time frame. I recommend using the Child File Checklist to confirm each child’s file is complete in the event of an emergency. *Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or back on the infants safe sleep check, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went don for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I recommended that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day. *There are quite a few emergency medications at this facility. I highly recommend that the facility director review the names of the children enrolled in this facility that have emergency medications at each staff meeting so the staff remain aware of all of the children enrolled that require emergency medications, what the medications are and how they are to be administered. I also recommend Daisey Clemmons, the facility Health Care Consultant, conduct an annual training on the administering of the emergency medication at the facility. Ms. Clemmons can be reached at Anne.Clemmons@wake.gov or (919)830-7412. RESOURCES *The NC Child Care Health and Safety Resource Center is a valuable resource where you can find skills-based training and technical assistance from your Child Care Health Consultant on specific medications or health conditions, as well as the new poster on Stand-Up Changing Procedures. Sign up for their quarterly newsletter and find updated resources at www.healthychildcare.unc.edu or 800-367-2229, choose option 1, then 2. *The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. Specialists are available with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. A flyer with the challenging behaviors hotline information was provided today. *Background Checks - Center directors/owners can now access the Automated Background Check Management System (ABCMS), the DCDEE’s criminal background check system. Please link you and your staff asap. This access will allow providers to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. Access to the ABCMS requires the successful completion of a Moodle course consisting of a short video followed by a test. The course is titled ABCMS Child Care Provider Portal Training - under the Early Childhood Professional Development Tab, then under the Criminal Background (CBC) tab. *Please continue to visit DCDEE’s website for child care updates at https://ncchildcare.ncdhhs.gov/. Please submit a corrective action letter for the above six (6) violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. Your letter is due no later than November 12, 2024, and should be emailed to Kimberly Girouard at Kimberly.Girouard@dhhs.nc.gov. CONTACT INFORMATION Should you have any questions or concerns, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Michele Remington at by email at Michele.Remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: Visit Date: 10/29/2024 Number Present: 158 Completed Date: 10/29/2024 Age: From 0 To 5 Total Minutes: 435 Time In: 09:15 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Licensing Supervisor, Michele Remington, was present during today’s visit. Upon arrival, I was greeted by the director, Tawanda Pulley. Ms. Pulley accompanied me on my walk-through of the facility. MONITORING During today’s visit, a full assessment was conducted, monitoring all indoor and outdoor space occupied by the children. Staff files were monitored today. A selection of children’s files was monitored. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements that were monitored today. The completed checklist was given to the director at the conclusion of the visit. At the time of my visit there were a total of 158 children present between the ages of 0yrs. – 5yrs. years of age. The children were observed engaged in indoor and outdoor play, participating in circle time, eating lunch, and going down for nap. Two infant rooms were monitored today. The infants were observed engaged in floor activities and going down for nap. During my walkthrough of the facility today, I observed the staff engaged in the children’s activities while providing appropriate supervision. LICENSE STATUS Currently this center operates with a Five (5) Star license issued October 24, 2022. License restrictions are as follows; No cooking allowed in the building. Building Capacities; Bldg. 1-24, Bldg. 2-54, Bldg. 3-42, Bldg. 4-50, Bldg. 5-52, Bldg. 6-87. Meeting Enhanced Ratios as well as Enhanced Space. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire, and outdoor inspections. All inspections were found to be in compliance today. The facility’s EPR plan was updated on October 21, 2024. CONCLUSION The following six (6) violations of childcare requirements were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. In reviewing safe sleep charts, staff documented that infants were being placed on their tummies and back when being placed in the crib for nap. No infants had a safe sleep waiver on file allowing them to be placed on their tummy or back for nap time. 10A NCAC 09 .0606(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Two children were missing this required documentation. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two children did not have the required records on file within 30 days after their enrollment in the program. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunization records were not on file for review for two children within 30 days of admission. 10A NCAC 09 .0302(d)(2) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have the required statement with their parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) 9995 A violation was found for which there is no item number. Sanitation rule 15A NCAC 18A .2804 (k) states lunches, snacks, and other meals that a child brings from home to the child care center shall be labeled with the date on which the food is brought to the child care center and the name of the child to whom the food belongs at the child's home and shall be returned to the child's home or discarded at the end of each day. Containers of food were observed in Bldg. 2/classroom 2, Bldg. 3/classroom 1 and classroom 3, and Bld. 5/classroom 2 not labeled with children's names and or today's date. COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 92%. The following were discussed with you during today’s visit: COMPLIANCE HISTORY Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. TECHNICAL ASSISTANCE & CONSULTATION Technical Assistance was provided with the following suggestions that may be beneficial: *Organization and completeness of records is important to ensure easy access to information in emergency situations. During today’s visit two children’s files were observed incomplete. It is your responsibility to review all children’s files to verify that required documents are received, and complete with all required signatures, within the specified time frame. I recommend using the Child File Checklist to confirm each child’s file is complete in the event of an emergency. *Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or back on the infants safe sleep check, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went don for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I recommended that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day. *There are quite a few emergency medications at this facility. I highly recommend that the facility director review the names of the children enrolled in this facility that have emergency medications at each staff meeting so the staff remain aware of all of the children enrolled that require emergency medications, what the medications are and how they are to be administered. I also recommend Daisey Clemmons, the facility Health Care Consultant, conduct an annual training on the administering of the emergency medication at the facility. Ms. Clemmons can be reached at Anne.Clemmons@wake.gov or (919)830-7412. RESOURCES *The NC Child Care Health and Safety Resource Center is a valuable resource where you can find skills-based training and technical assistance from your Child Care Health Consultant on specific medications or health conditions, as well as the new poster on Stand-Up Changing Procedures. Sign up for their quarterly newsletter and find updated resources at www.healthychildcare.unc.edu or 800-367-2229, choose option 1, then 2. *The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. Specialists are available with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. A flyer with the challenging behaviors hotline information was provided today. *Background Checks - Center directors/owners can now access the Automated Background Check Management System (ABCMS), the DCDEE’s criminal background check system. Please link you and your staff asap. This access will allow providers to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. Access to the ABCMS requires the successful completion of a Moodle course consisting of a short video followed by a test. The course is titled ABCMS Child Care Provider Portal Training - under the Early Childhood Professional Development Tab, then under the Criminal Background (CBC) tab. *Please continue to visit DCDEE’s website for child care updates at https://ncchildcare.ncdhhs.gov/. Please submit a corrective action letter for the above six (6) violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. Your letter is due no later than November 12, 2024, and should be emailed to Kimberly Girouard at Kimberly.Girouard@dhhs.nc.gov. CONTACT INFORMATION Should you have any questions or concerns, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Michele Remington at by email at Michele.Remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: Visit Date: 10/29/2024 Number Present: 158 Completed Date: 10/29/2024 Age: From 0 To 5 Total Minutes: 435 Time In: 09:15 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Licensing Supervisor, Michele Remington, was present during today’s visit. Upon arrival, I was greeted by the director, Tawanda Pulley. Ms. Pulley accompanied me on my walk-through of the facility. MONITORING During today’s visit, a full assessment was conducted, monitoring all indoor and outdoor space occupied by the children. Staff files were monitored today. A selection of children’s files was monitored. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements that were monitored today. The completed checklist was given to the director at the conclusion of the visit. At the time of my visit there were a total of 158 children present between the ages of 0yrs. – 5yrs. years of age. The children were observed engaged in indoor and outdoor play, participating in circle time, eating lunch, and going down for nap. Two infant rooms were monitored today. The infants were observed engaged in floor activities and going down for nap. During my walkthrough of the facility today, I observed the staff engaged in the children’s activities while providing appropriate supervision. LICENSE STATUS Currently this center operates with a Five (5) Star license issued October 24, 2022. License restrictions are as follows; No cooking allowed in the building. Building Capacities; Bldg. 1-24, Bldg. 2-54, Bldg. 3-42, Bldg. 4-50, Bldg. 5-52, Bldg. 6-87. Meeting Enhanced Ratios as well as Enhanced Space. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire, and outdoor inspections. All inspections were found to be in compliance today. The facility’s EPR plan was updated on October 21, 2024. CONCLUSION The following six (6) violations of childcare requirements were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. In reviewing safe sleep charts, staff documented that infants were being placed on their tummies and back when being placed in the crib for nap. No infants had a safe sleep waiver on file allowing them to be placed on their tummy or back for nap time. 10A NCAC 09 .0606(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Two children were missing this required documentation. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two children did not have the required records on file within 30 days after their enrollment in the program. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunization records were not on file for review for two children within 30 days of admission. 10A NCAC 09 .0302(d)(2) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have the required statement with their parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) 9995 A violation was found for which there is no item number. Sanitation rule 15A NCAC 18A .2804 (k) states lunches, snacks, and other meals that a child brings from home to the child care center shall be labeled with the date on which the food is brought to the child care center and the name of the child to whom the food belongs at the child's home and shall be returned to the child's home or discarded at the end of each day. Containers of food were observed in Bldg. 2/classroom 2, Bldg. 3/classroom 1 and classroom 3, and Bld. 5/classroom 2 not labeled with children's names and or today's date. COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 92%. The following were discussed with you during today’s visit: COMPLIANCE HISTORY Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. TECHNICAL ASSISTANCE & CONSULTATION Technical Assistance was provided with the following suggestions that may be beneficial: *Organization and completeness of records is important to ensure easy access to information in emergency situations. During today’s visit two children’s files were observed incomplete. It is your responsibility to review all children’s files to verify that required documents are received, and complete with all required signatures, within the specified time frame. I recommend using the Child File Checklist to confirm each child’s file is complete in the event of an emergency. *Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or back on the infants safe sleep check, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went don for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I recommended that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day. *There are quite a few emergency medications at this facility. I highly recommend that the facility director review the names of the children enrolled in this facility that have emergency medications at each staff meeting so the staff remain aware of all of the children enrolled that require emergency medications, what the medications are and how they are to be administered. I also recommend Daisey Clemmons, the facility Health Care Consultant, conduct an annual training on the administering of the emergency medication at the facility. Ms. Clemmons can be reached at Anne.Clemmons@wake.gov or (919)830-7412. RESOURCES *The NC Child Care Health and Safety Resource Center is a valuable resource where you can find skills-based training and technical assistance from your Child Care Health Consultant on specific medications or health conditions, as well as the new poster on Stand-Up Changing Procedures. Sign up for their quarterly newsletter and find updated resources at www.healthychildcare.unc.edu or 800-367-2229, choose option 1, then 2. *The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. Specialists are available with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. A flyer with the challenging behaviors hotline information was provided today. *Background Checks - Center directors/owners can now access the Automated Background Check Management System (ABCMS), the DCDEE’s criminal background check system. Please link you and your staff asap. This access will allow providers to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. Access to the ABCMS requires the successful completion of a Moodle course consisting of a short video followed by a test. The course is titled ABCMS Child Care Provider Portal Training - under the Early Childhood Professional Development Tab, then under the Criminal Background (CBC) tab. *Please continue to visit DCDEE’s website for child care updates at https://ncchildcare.ncdhhs.gov/. Please submit a corrective action letter for the above six (6) violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. Your letter is due no later than November 12, 2024, and should be emailed to Kimberly Girouard at Kimberly.Girouard@dhhs.nc.gov. CONTACT INFORMATION Should you have any questions or concerns, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Michele Remington at by email at Michele.Remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: KIMBERLY GIROUARD Operation Type: Center Case Number: Visit Date: 10/29/2024 Number Present: 158 Completed Date: 10/29/2024 Age: From 0 To 5 Total Minutes: 435 Time In: 09:15 AM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Licensing Supervisor, Michele Remington, was present during today’s visit. Upon arrival, I was greeted by the director, Tawanda Pulley. Ms. Pulley accompanied me on my walk-through of the facility. MONITORING During today’s visit, a full assessment was conducted, monitoring all indoor and outdoor space occupied by the children. Staff files were monitored today. A selection of children’s files was monitored. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements that were monitored today. The completed checklist was given to the director at the conclusion of the visit. At the time of my visit there were a total of 158 children present between the ages of 0yrs. – 5yrs. years of age. The children were observed engaged in indoor and outdoor play, participating in circle time, eating lunch, and going down for nap. Two infant rooms were monitored today. The infants were observed engaged in floor activities and going down for nap. During my walkthrough of the facility today, I observed the staff engaged in the children’s activities while providing appropriate supervision. LICENSE STATUS Currently this center operates with a Five (5) Star license issued October 24, 2022. License restrictions are as follows; No cooking allowed in the building. Building Capacities; Bldg. 1-24, Bldg. 2-54, Bldg. 3-42, Bldg. 4-50, Bldg. 5-52, Bldg. 6-87. Meeting Enhanced Ratios as well as Enhanced Space. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire, and outdoor inspections. All inspections were found to be in compliance today. The facility’s EPR plan was updated on October 21, 2024. CONCLUSION The following six (6) violations of childcare requirements were observed, documented and technical assistance regarding maintaining compliance was offered. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. In reviewing safe sleep charts, staff documented that infants were being placed on their tummies and back when being placed in the crib for nap. No infants had a safe sleep waiver on file allowing them to be placed on their tummy or back for nap time. 10A NCAC 09 .0606(a) 1320 Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Two children were missing this required documentation. GS 110-91(1);.0302(d)(2); .0304(g) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Two children did not have the required records on file within 30 days after their enrollment in the program. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Immunization records were not on file for review for two children within 30 days of admission. 10A NCAC 09 .0302(d)(2) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have the required statement with their parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) 9995 A violation was found for which there is no item number. Sanitation rule 15A NCAC 18A .2804 (k) states lunches, snacks, and other meals that a child brings from home to the child care center shall be labeled with the date on which the food is brought to the child care center and the name of the child to whom the food belongs at the child's home and shall be returned to the child's home or discarded at the end of each day. Containers of food were observed in Bldg. 2/classroom 2, Bldg. 3/classroom 1 and classroom 3, and Bld. 5/classroom 2 not labeled with children's names and or today's date. COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 92%. The following were discussed with you during today’s visit: COMPLIANCE HISTORY Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. TECHNICAL ASSISTANCE & CONSULTATION Technical Assistance was provided with the following suggestions that may be beneficial: *Organization and completeness of records is important to ensure easy access to information in emergency situations. During today’s visit two children’s files were observed incomplete. It is your responsibility to review all children’s files to verify that required documents are received, and complete with all required signatures, within the specified time frame. I recommend using the Child File Checklist to confirm each child’s file is complete in the event of an emergency. *Today we discussed the importance of always documenting that infants are placed on their back when being placed in their crib for nap time, unless there is a Written Waiver on file, signed by the child’s parent/legal guardian. This includes if the infant rolls onto their tummy or side when being placed down for nap. By documenting tummy or back on the infants safe sleep check, the care giver is stating they purposefully placed the infant on their tummy or side when placing them in the crib for nap time. Sleep checks should tell a clear story of how the infant was initially placed in the crib when going down for nap and the time the infant went don for nap, each position the infant was observed in during each sleep check conducted by the infant room staff, and when the infant woke up. I recommended that if an infant does not nap on any given day, that the infant room staff document on their safe sleep chart, NO NAP, on that specific day. *There are quite a few emergency medications at this facility. I highly recommend that the facility director review the names of the children enrolled in this facility that have emergency medications at each staff meeting so the staff remain aware of all of the children enrolled that require emergency medications, what the medications are and how they are to be administered. I also recommend Daisey Clemmons, the facility Health Care Consultant, conduct an annual training on the administering of the emergency medication at the facility. Ms. Clemmons can be reached at Anne.Clemmons@wake.gov or (919)830-7412. RESOURCES *The NC Child Care Health and Safety Resource Center is a valuable resource where you can find skills-based training and technical assistance from your Child Care Health Consultant on specific medications or health conditions, as well as the new poster on Stand-Up Changing Procedures. Sign up for their quarterly newsletter and find updated resources at www.healthychildcare.unc.edu or 800-367-2229, choose option 1, then 2. *The Healthy Social Behaviors (HSB) Project supports teachers to promote healthy social-emotional development and reduce the expulsion rate among young children in licensed child care centers across North Carolina. Specialists are available with early childhood education backgrounds who are passionate about empowering teachers to develop learning environments and teaching practices that promote prosocial skills in young children. A flyer with the challenging behaviors hotline information was provided today. *Background Checks - Center directors/owners can now access the Automated Background Check Management System (ABCMS), the DCDEE’s criminal background check system. Please link you and your staff asap. This access will allow providers to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. Access to the ABCMS requires the successful completion of a Moodle course consisting of a short video followed by a test. The course is titled ABCMS Child Care Provider Portal Training - under the Early Childhood Professional Development Tab, then under the Criminal Background (CBC) tab. *Please continue to visit DCDEE’s website for child care updates at https://ncchildcare.ncdhhs.gov/. Please submit a corrective action letter for the above six (6) violations. While the Division allows you time to explain how you have corrected violations when they are documented, it is expected that you correct all violations immediately. Your corrective action letter must include the following: Name of your program, Id number of your program, Date of Letter, Violation(s) number(s), and How and When each violation was corrected. Your letter is due no later than November 12, 2024, and should be emailed to Kimberly Girouard at Kimberly.Girouard@dhhs.nc.gov. CONTACT INFORMATION Should you have any questions or concerns, please contact me by phone at 919-602-2582 or email at Kimberly.Girouard@dhhs.nc.gov. You can also contact my supervisor Michele Remington at by email at Michele.Remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 5/13/2024 Number Present: 164 Completed Date: 5/13/2024 Age: From 0 To 5 Total Minutes: 105 Time In: 12:15 PM Time Out: 02:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during a routine unannounced visit. The director, Twanda Pulley, assisted me with today’s visit. Vanessa Price, Child Care Consultant, accompanied me on today’s visit. We conducted a walk-through of the indoor and outdoor learning environments. It was rest time, so in most classrooms the children were resting quietly on their cots. We also observed infant rest time. RATED LICENSE STATUS The program operates with a 5-star rated license issued on 10/24/22. They received 6 points in program standards, 6 points in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. Full rated license assessments will occur based on the program’s Cohort assignment; your program is in Cohort 31, therefore your assessment period would begin on or around July 1, 2026. You should begin preparing and planning for your assessment on or after July 1, 2025 if you wish to complete the Environment Rating Scales. You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. INSPECTIONS The last sanitation inspection was conducted 7/18/23. The last fire inspection was conducted 1/18/24. The last documented fire drill was conducted 4/29/24 The last documented shelter-in-place or lockdown drill was conducted 4/22/24. The last documented playground inspection was conducted 4/30/24. The status of the owners, Oak Village Academy Green Level, LLC., is listed as current and active on the NC Secretary of State website. Limited monitoring of child care requirements was assessed during today’s visit. We reviewed emergency medications, five new staff files and confirmed that all staff have current CPR, First Aid and ITS SIDS certificates, as required. The program does not transport children or enroll school aged children, therefore, these requirements were not assessed. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. A permission form for a child's emergency medication expired 5/1/24. 10A NCAC 09 .0803(1)(d) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Three staff, who had been employed at least 6 weeks, did not have documentation in their file confirming that they completed orientation. .1101(a) The above violations must be corrected immediately. By 5/27/24 please email me a signed letter of compliance. Before the letter is sent, all violations should be corrected; please contact me if additional time is needed to correct a specific violation. Include the following in your letter: facility ID number, list the item number describing how and when the violations were corrected and tell me how you plan to maintain compliance in the future with each item. If you prefer to mail your letter, you may send it to 2201 Mail Service Center Raleigh, NC 27699-2201 If the compliance action letter is not received by the due date another visit to the center may be made and additional violations may be added. COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 91%. TECHNICAL ASSISTANCE The permission form for one child’s emergency medication expired on 5/1/24. I recommend delegating one person to routinely check all center medication to ensure that all required documents are current and completed appropriately. Three staff members, who have been employed at least 6 weeks, did not have documentation of orientation in their file. I recommend filling out the orientation form as each section of orientation is completed. CONSULTATION All child care facilities are required to test their drinking and cooking water for led every three years. It may be time for your facility to complete this testing again. For more information, you should contact Clean Water for Carolina Kids. Contact www.cleanwaterforcarolinakids.org for more information. In addition, child care facilities are now required to test for lead and asbestos hazards in their buildings. The Clean Classrooms for Carolina Kids program is designed to identify and eliminate exposure to lead and asbestos hazards in building infrastructure, while providing child care facilities with the support needed to meet all rule requirements. The program is free and the first step is to watch one of the pre-enrollment webinars, which are available at www.cleanwaterforUSkids.org/carolina or paste https://rtiorg.zoom.us/webinar/register/WN_vmlhG6iRS26BdkV8SZSaDw#/registration into your web browser. Additional information can be found in the RaiseNC newsletter sent on December 7, 2023. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: NICOLE MILLER Operation Type: Center Case Number: 0224-226A Visit Date: 2/23/2024 Number Present: 153 Completed Date: 2/23/2024 Age: From 0 To 5 Total Minutes: 169 Time In: 11:28 AM Time Out: 02:17 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Andrea Larsen, regional director, accompanied during a walk-through of the facility. During the visit, I discussed the allegations with Twanda Pulley, director, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On 2/16/24, a staff member brought her class of 10 (ten) toddler children onto the playground. The staff member sat on a swing for approximately eight minutes before moving about the playground. .1801(a)(1-5) 807 A safe indoor and outdoor environment was not provided for the children. On 2/16/24, the staff member was unaware of a one-year-old’s activities, which resulted in the child being able to place rocks of varying sizes in their mouth. The staff member removed a rock from the child's mouth and "tossed it." However, the child was picked up from the playground and on the way home, began choking. Additional rocks were found in the child’s mouth. 10A NCAC 09 .0601(a) 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. On 2/6/24 and 2/16/24, a child had incidents which required an incident report to be completed. One of the incidents required medical attention. Neither incident report was completed with the required information. .0802 (e) You may contact me, Nicole Miller, Investigations Consultant, at 919-397-8451 or Nicole.p.miller@dhhs.nc.gov. Ms. Sheronda Harris, Supervisor, may be contacted at sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/28/2023 Number Present: 159 Completed Date: 11/28/2023 Age: From 0 To 5 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during an unannounced annual compliance visit. The director, Twanda, assisted me with today’s visit. We conducted a walk-through of the indoor and outdoor learning environments. I observed groups of children engaged in free play in their classrooms or outdoors, infant nap, meals and diapering and small and large group activities in the classrooms for older children. RATED LICENSE STATUS The program operates with a 5-star rated license issued on 10/24/22. This license was issued with removed restrictions. The last rated license assessment was conducted 3/6/18.They received 6 points in program standards, 6 points in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. Full rated license assessments will occur based on the program’s Cohort assignment; your program is in Cohort 1, therefore your assessment period would begin on or around July 1, 2024. You should begin preparing and planning for your assessment now if you wish to complete the Environment Rating Scales. We discussed various prep year activities that can help you prepare for your rated license year, such as, completing a prep year assessment, visiting the NCRLAP website for more information about the environment rating scales and contacting local agencies who provide technical assistance. I gave you a copy of the Rated License Assessment Review form. If you wish to complete a prep year assessment, you should complete this form and email it to me. You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. INSPECTIONS The last sanitation inspection was conducted 7/18/23. The last fire inspection was conducted 12/22/22 The last documented fire drill was conducted 10/12/23. The last documented shelter-in-place or lockdown drill was conducted 11/15/23. The last documented playground inspection was conducted 11/19/23. The status of the owners, Oak Village Academy @ Green Level, LLC., is listed as current and active on the NC Secretary of State website. All applicable child care requirements were assessed during today’s visit, with one exception. The staff and training worksheets were not completed prior to today’s visit, so I will schedule a second visit to review staff files. Staff on-going training will be assessed from December 1, 2022 – December 31, 2023. All staff who have been employed for at least 1 year have completed the required training. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair.The diaper changing mat in Infant classroom #1 was torn, with foam exposed. G.S. 110-91(6); .0601(b) 843 A drug or medicine was administered after its expiration date. A child's epi-pen expired October 2023. 10A NCAC 09 .0803(1)(d) Both violations were corrected during today’s visit, so a compliance letter is not required. TECHNICAL ASSISTANCE One child’s epi-pen expired in October 2023. Staff should routinely check medications, medication authorization forms and allergy care plans to ensure they are compliant with child care requirements. The diaper changing pad in Infant Classroom 1 had a tear with exposed foam. Diaper changing pads should be free of tears so they can be easily cleaned. CONSULTATION There are new sanitation requirements effective 7/1/23. I recommend you contact your Environmental Health Specialist or review their website for more information. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. The expiration date on staff qualification letters has been extended by two years. New letters reflecting this change will not be sent. However, I will note this change as I make visits to the center. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. COVID is still a reportable illness. You must contact the Health Department if you have a confirmed case in your program. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: OAK VILLAGE ACADEMY Facility ID: 92003488 Consultant: WANDA FOWLER Operation Type: Center Case Number: Visit Date: 11/28/2023 Number Present: 159 Completed Date: 11/28/2023 Age: From 0 To 5 Total Minutes: 210 Time In: 09:30 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to assess applicable child-care requirements during an unannounced annual compliance visit. The director, Twanda, assisted me with today’s visit. We conducted a walk-through of the indoor and outdoor learning environments. I observed groups of children engaged in free play in their classrooms or outdoors, infant nap, meals and diapering and small and large group activities in the classrooms for older children. RATED LICENSE STATUS The program operates with a 5-star rated license issued on 10/24/22. This license was issued with removed restrictions. The last rated license assessment was conducted 3/6/18.They received 6 points in program standards, 6 points in staff education and one quality point through the programmatic option of having a staff benefit package and an infrastructure of parent involvement. Full rated license assessments will occur based on the program’s Cohort assignment; your program is in Cohort 1, therefore your assessment period would begin on or around July 1, 2024. You should begin preparing and planning for your assessment now if you wish to complete the Environment Rating Scales. We discussed various prep year activities that can help you prepare for your rated license year, such as, completing a prep year assessment, visiting the NCRLAP website for more information about the environment rating scales and contacting local agencies who provide technical assistance. I gave you a copy of the Rated License Assessment Review form. If you wish to complete a prep year assessment, you should complete this form and email it to me. You should also ensure that all staff have registered and have their education assessed in WORKS. It is recommended that you complete this process as part of your onboarding process with new hires and as existing staff members complete additional coursework. INSPECTIONS The last sanitation inspection was conducted 7/18/23. The last fire inspection was conducted 12/22/22 The last documented fire drill was conducted 10/12/23. The last documented shelter-in-place or lockdown drill was conducted 11/15/23. The last documented playground inspection was conducted 11/19/23. The status of the owners, Oak Village Academy @ Green Level, LLC., is listed as current and active on the NC Secretary of State website. All applicable child care requirements were assessed during today’s visit, with one exception. The staff and training worksheets were not completed prior to today’s visit, so I will schedule a second visit to review staff files. Staff on-going training will be assessed from December 1, 2022 – December 31, 2023. All staff who have been employed for at least 1 year have completed the required training. The following violations were observed and recorded during today’s visit. Violation Number Comment Rule 721 All equipment and furnishings were not in good repair.The diaper changing mat in Infant classroom #1 was torn, with foam exposed. G.S. 110-91(6); .0601(b) 843 A drug or medicine was administered after its expiration date. A child's epi-pen expired October 2023. 10A NCAC 09 .0803(1)(d) Both violations were corrected during today’s visit, so a compliance letter is not required. TECHNICAL ASSISTANCE One child’s epi-pen expired in October 2023. Staff should routinely check medications, medication authorization forms and allergy care plans to ensure they are compliant with child care requirements. The diaper changing pad in Infant Classroom 1 had a tear with exposed foam. Diaper changing pads should be free of tears so they can be easily cleaned. CONSULTATION There are new sanitation requirements effective 7/1/23. I recommend you contact your Environmental Health Specialist or review their website for more information. Training in all the required health and safety topics must be completed at least every 5 years. It may be time for your staff to complete this training again. Health and Safety training is available, at no charge, on the DCDEE website, in Moodle. Staff should use their individual NCID user name and password to access this training. Staff should use their individual NCID user name and password to access this training. Recognizing and Responding to Suspicions of Child Maltreatment must also be completed at least every 5 years. There is a link to this training on Moodle. Medication Administration is also a required health and safety training topic. This training is available through Moodle as a separate training. The expiration date on staff qualification letters has been extended by two years. New letters reflecting this change will not be sent. However, I will note this change as I make visits to the center. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website: ncchildcare.ncdhhs.gov frequently to stay updated on rule requirements. Please be safe and continue to follow the guidelines in the Childcare Strong NC Public Health Toolkit, which was last updated on 8/31/22. COVID is still a reportable illness. You must contact the Health Department if you have a confirmed case in your program. If you have any questions or need assistance, please contact me at wanda.fowler@dhhs.nc.gov or by phone at 919 218-0988. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times