Kindercare Learning Centers LLC

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 7/2/2026 Number Present: 63 Completed Date: 7/2/2026 Age: From 0 To 11 Total Minutes: 100 Time In: 09:00 AM Time Out: 10:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Audrey Delgado. Currently this facility operates with a 5 star license effective 3/23/26. The operation's NAC accreditation expires September 2026. The operation stated they are within their window for a NAC inspection and will send an updated copy of the accreditation once received. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 6 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 9/25/25. The last fire drill was completed on 6/4/26. The last lockdown drill was completed 5/14/26. The operation's EPR plan was last updated 1/27/26. Outdoor inspections were observed to be completed monthly. Diaper creams were observed to have current permissions in all rooms. Sleep checks were observed to be completed. Bottles were observed labeled and feeding sheets were evaluated. I observed a current menu to be posted that met nutrition requirements. The operation does not currently have any emergency medications present. Transportation is provided via 1 bus license VH-7528. I observed vehicle insurance to expire 12/1/26. The registration sticker for the van expired October 2025. A safety inspection was observed completed 5/27/26. This operation was observed to have completed enrollment in asbestos and lead paint testing. This operation was observed to have a current roster in the ABCMS system. I observed 1 violation during this inspection. Violation Number Comment Rule 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for the vehicle used for transportation was observed to have expired on October 2025. A safety inspection was conducted 5/27/26. .1002(b) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by July 16, 2026 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by July 16, 2026 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE I advised keeping a method of tracking expiration dates for renewable items so that they can be renewed prior to expiration. A calendar or spreadsheet can work well for this. 2 individuals were discussed that need connecting checks submitted in the ABCMS system. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. Supervisor Michele Remington can be reached at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: SCOTT MOORE Operation Type: Center Case Number: 0825-266L Visit Date: 9/4/2025 Number Present: 49 Completed Date: 9/4/2025 Age: From 0 To 5 Total Minutes: 40 Time In: 11:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During the visit, I discussed the information with Administrator Angelicaletta Lewis, and additional staff members. Based on information obtained, the following was determined. A self-report related to nurturing care was confirmed. A caregiver "bopped" a child on the head in an inappropriate manner while separating two children who were having a dispute. A caregiver observed this and reported it to the operation. There were no historical concerns with the caregiver. The incident was reported to parents of affected children and no concerns were reported. Interviews were conducted with the Administrator, Assistant Administrator, and observing caregiver. Limited monitoring of child care requirements occurred during today’s visit. Brief observations during inspection did not yield any further nurturing care concerns. The following violation(s) were confirmed during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A caregiver did not interact appropriately with a child while separating them. G.S. 110-91(10) INVESTIGATION STATUS A follow-up inspection will be completed prior to closing of the investigation. TECHNICAL ASSISTANCE Speak to a Behavior Support Advisor for advice and resources specific to the challenging behaviors in your classroom. 1-888-600-1685 Option 1 Submit your questions to a Behavior Support Advisor online and receive a call or email in response. Post your questions in the ‘Talk to the Expert’ Group on our online network, Social Emotional Connections, for early childhood educators. There will also be opportunities to join free webinars on challenging topics or classroom activities. https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 7/9/2025 Number Present: 49 Completed Date: 7/9/2025 Age: From 0 To 8 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Assistant Administrator, Robert H. The Administrator, Ms. Lewis, arrived towards the end of the inspection. Currently this facility operates with a 5 star license effective 12/31/21. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 6 children's records were reviewed and 4 staff records were reviewed. The completed staff and training worksheet was not available during inspection. The last fire inspection was completed 9/25/24. The last fire drill was completed on 6/2/25. The last lockdown drill was completed 4/14/25. The operation's EPR plan was last updated July 2025. Outdoor inspections were observed to be completed monthly. Sleep checks were observed to be completed and documented. Bottles were labeled in the infant room. I observed the menu to be posted in the facility for the current week. I did not observe any emergency medications during inspection. Transportation is provided via a small bus with the license plate VH-7528 and a registration which expires 10/2025. Insurance expires 12/1/25. I observed 2 violations during this inspection. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. I did not observe a current roster for the operation in the ABCMS system. G.S. 110-90.2 & .2703(r) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by July 23, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by July 23, 2025 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Please send me the staff and training worksheet as soon as possible. The operation shows that enrollment in the asbestos and lead paint testing has been started but not completed. This is a requirement that enrollment is completed. Please work to complete this process as soon as possible on the cleanwaterforcarolinakids.org website. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. No cost connecting applications can be submitted by employees to get them listed under your facility. Guides for the ABCMS system were emailed during the inspection. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 7/9/2025 Number Present: 49 Completed Date: 7/9/2025 Age: From 0 To 8 Total Minutes: 125 Time In: 09:35 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Assistant Administrator, Robert H. The Administrator, Ms. Lewis, arrived towards the end of the inspection. Currently this facility operates with a 5 star license effective 12/31/21. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 6 children's records were reviewed and 4 staff records were reviewed. The completed staff and training worksheet was not available during inspection. The last fire inspection was completed 9/25/24. The last fire drill was completed on 6/2/25. The last lockdown drill was completed 4/14/25. The operation's EPR plan was last updated July 2025. Outdoor inspections were observed to be completed monthly. Sleep checks were observed to be completed and documented. Bottles were labeled in the infant room. I observed the menu to be posted in the facility for the current week. I did not observe any emergency medications during inspection. Transportation is provided via a small bus with the license plate VH-7528 and a registration which expires 10/2025. Insurance expires 12/1/25. I observed 2 violations during this inspection. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. I did not observe a current roster for the operation in the ABCMS system. G.S. 110-90.2 & .2703(r) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by July 23, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by July 23, 2025 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Please send me the staff and training worksheet as soon as possible. The operation shows that enrollment in the asbestos and lead paint testing has been started but not completed. This is a requirement that enrollment is completed. Please work to complete this process as soon as possible on the cleanwaterforcarolinakids.org website. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. No cost connecting applications can be submitted by employees to get them listed under your facility. Guides for the ABCMS system were emailed during the inspection. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 7/16/2024 Number Present: 47 Completed Date: 7/16/2024 Age: From 0 To 5 Total Minutes: 130 Time In: 09:10 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. When I arrived, Assistant Administrator Alisha Jackson greeted me and accompanied me on the walkthrough. Applicable childcare requirements and the inspection was discussed with Administrator, Angelicaletta Lewis who arrived later during the inspection. Currently this facility operates with a 5 star license effective 12/13/21. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Children were observed playing outside during outdoor play with adequate supervision. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 5 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 10/18/23. The last fire drill was completed on 6/19/24. The last shelter-in-place drill and lockdown drill was completed 4/9/24/24. The operation's EPR plan was last updated 7/16/24. Outdoor inspections were observed to be completed monthly. Diaper creams and suntan lotions were observed to have current permissions in all rooms. Sleep checks were observed to be completed. 2 emergency medications were observed in rooms 4 and 5. The permission for room 5 was last completed 11/2023, and the permission for room 4 was last completed 7/10/23. Medications were stored above 5 feet in the rooms on the side of a cabinet. Transportation is not provided. I observed 1 violation during this inspection. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. 2 emergency medications in rooms 4 and 5 did not have permissions that were renewed every 6 months. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by July 30, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by July 30, 2024 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Please sign up for lead paint testing and asbestos testing on the same website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. On the same website for lead water tests you need to sign up for asbestos and lead paint testing. You will have to complete a questionnaire. At the conclusion of the questionnaire you may receive a letter of exemption. If you receive a letter please maintain it on file. If you are subject to testing they will reach out to you at a later date with further direction. A reminder that staff medical information and emergency information should be updated annually. Make sure these forms are completed and updated in the files. Permissions for emergency medication are only valid for 6 months. Permissions for diaper cremes are valid for 12 months. Make sure you are tracking permissions for emergency medications so that permissions are updated before they expire. Also remind parents that medications provided must be in the original packaging. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 7/16/2024 Number Present: 47 Completed Date: 7/16/2024 Age: From 0 To 5 Total Minutes: 130 Time In: 09:10 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. When I arrived, Assistant Administrator Alisha Jackson greeted me and accompanied me on the walkthrough. Applicable childcare requirements and the inspection was discussed with Administrator, Angelicaletta Lewis who arrived later during the inspection. Currently this facility operates with a 5 star license effective 12/13/21. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Children were observed playing outside during outdoor play with adequate supervision. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 5 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 10/18/23. The last fire drill was completed on 6/19/24. The last shelter-in-place drill and lockdown drill was completed 4/9/24/24. The operation's EPR plan was last updated 7/16/24. Outdoor inspections were observed to be completed monthly. Diaper creams and suntan lotions were observed to have current permissions in all rooms. Sleep checks were observed to be completed. 2 emergency medications were observed in rooms 4 and 5. The permission for room 5 was last completed 11/2023, and the permission for room 4 was last completed 7/10/23. Medications were stored above 5 feet in the rooms on the side of a cabinet. Transportation is not provided. I observed 1 violation during this inspection. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. 2 emergency medications in rooms 4 and 5 did not have permissions that were renewed every 6 months. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by July 30, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by July 30, 2024 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Please sign up for lead paint testing and asbestos testing on the same website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. On the same website for lead water tests you need to sign up for asbestos and lead paint testing. You will have to complete a questionnaire. At the conclusion of the questionnaire you may receive a letter of exemption. If you receive a letter please maintain it on file. If you are subject to testing they will reach out to you at a later date with further direction. A reminder that staff medical information and emergency information should be updated annually. Make sure these forms are completed and updated in the files. Permissions for emergency medication are only valid for 6 months. Permissions for diaper cremes are valid for 12 months. Make sure you are tracking permissions for emergency medications so that permissions are updated before they expire. Also remind parents that medications provided must be in the original packaging. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: AMBER TELFAIR Operation Type: Center Case Number: 0524-122A Visit Date: 5/14/2024 Number Present: 44 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 180 Time In: 10:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Angie Lewis, Director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Lewis, Alisha Jackson, Assistant Director, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member handled a three-year-old child in manner that caused temporary redness to the child’s arm G.S. 110-91(10) You may contact me Amber Telfair, Investigations Consultant, (919) 830-7551, amber.telfair@dhhs.nc.gov or Sheronda Harris, Central Investigations Supervisor, Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 0124-107A Visit Date: 2/28/2024 Number Present: 47 Completed Date: 2/28/2024 Age: From 0 To 5 Total Minutes: 35 Time In: 08:45 AM Time Out: 09:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. I was unaccompanied during the walk-through of the facility. During the visit, the director was not present and the assistant director came but needed to be included in coverage for the classrooms. Limited monitoring of child care requirements occurred during today’s visit. The following violation was observed during today’s visit. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. Twenty (20) children were in a classroom with a capacity of nineteen (19) children. 10A NCAC 09 .2818 All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by March 6, 2024, describing how and when the violation was corrected and how compliance will be maintained in the future. The letter of compliance should be emailed to me at pamelia.carmon@dhhs.nc.gov. You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 0124-107A Visit Date: 1/17/2024 Number Present: 43 Completed Date: 1/17/2024 Age: From 0 To 5 Total Minutes: 85 Time In: 11:05 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Angie Lewis, Director accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Lewis and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member failed to attend to a child in a nurturing manner when the staff member hit a one-year-old child on the back. G.S. 110-91(10) You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 7/20/2023 Number Present: 61 Completed Date: 7/20/2023 Age: From 0 To 5 Total Minutes: 330 Time In: 10:00 AM Time Out: 12:50 PM Time In: 01:35 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Angelecaletta Lewis, Center Director, assisted me with the visit. Your program currently operates with a Five-star license. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. You visited each indoor and outdoor space with me. I monitored all classrooms in use for compliance with staff/child ratios, supervision, capacity, group size and staff interaction/discipline. Children were playing in activity areas, participating in water day, playing outside, eating lunch, and resting. Children under twelve months old received care according to individual needs including feeding and resting. The last annual compliance visit was conducted 7/26/22. Information regarding compliance was documented on a checklist. The facility was monitored for health and safety requirements both indoors and outdoors. Violations related to health and safety were documented. The program requirements, along with equipment and furnishings were also observed. You stated that transportation is not offered. All new staff and a sampling of existing staff files were monitored. Violations related to noncompliance of staff files was documented. A sampling of children’s records was also monitored. Information was documented on the staff and training worksheet and children’s records form. The NC Secretary of State website was reviewed on 17/20/23 and the owner was listed as current- active. The following violation(s) were cited: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean and in good repair. An area on the walls in spaces two and three had peeling paint. 15A NCAC 18A .2825(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. A bottle of TB Disinfectant was stored in an unlocked cabinet under the diaper changing table. .0604(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Diaper creams and ointments were stored in an unlocked cabinet under the diaper changing table accessible to children. 15A NCAC 18A .2820(d) 853 Incident logs were not completed and maintained as required. Incident logs have not been completed for 2023. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. A roll of plastic bags in an unlocked cabinet under the diaper changing table. .0604(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a medical statement on file that was signed by a health care professional. 10A NCAC 09 .0701(a) 1043 All staff records, except financial records, were not made available for review. One staff record was not available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member employed on 4/4/2023 only had documentation of completing six hours of orientation. Another staff member employed 5/29/2023 did not have documentation of completing any of the sixteen hours of orientation. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on 3/14/2023 did not have Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) All violations must be corrected immediately. A corrective action letter explaining how each violation was corrected, must be sent to me no later than August 3, 2023. Send to: Antionette Williams PO Box 312 Raleigh, NC 27529 antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: Staff/training worksheet – You must submit the remaining staff and training worksheet to me no later than 7/25/2023. If additional violations are observed after I review the submitted documents, violations will be added to the visit and documentation sent to you. Staff Records – Staff are required to complete six hours of orientation within the first two weeks of employment and a total of 16 hours within six weeks of employment. Using the staff records checklist will be help maintain accurate records and ensure they are on file within the correct time period. You may access the staff file checklist in the provider document section of DCDEE website. You may also consider having staff complete all required training and review and sign all required information prior to starting employment. You may set deadline reminders on your computer or smart device to ensure staff file information is on file within the correct timeframe. You may want to review Section .0700 of Child Care Rules regarding staff requirements. You may also check to see if training regarding staff requirements is available on MOODLE. Training - Be sure to be aware of training deadline requirements. Recognizing and Responding to Suspicions of Child Maltreatment must be completed within five years of the previous training. BSAC trainings must be completed within three months of working with school-age children. Peeling Paint - Today I observed peeling paint on walls throughout the building in classrooms. this poses a hazard for children. You explained that a request to have the walls painted has been submitted. You are unsure of the time frame of the request being approved. You also explained the peeling paint is due to the wrong type of tape being used on the walls. Be sure to review with staff the correct products to use on the walls to ensure the walls maintain good repair. Storage of medication – Diaper creams, topical ointments, and lotions must be kept out of the reach of children and at least five feet above the floor. Plastic – Plastic bags and items easily torn must be inaccessible to children under three years of age. Incident log – All incidents must be logged on the incident log. Best practice is to log the incident on the log immediately after the report is completed. A copy of the visit summary was emailed to you at the facility’s email address. You may contact me with questions at 919-819-9383. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255126 Consultant: ANTIONETTE WILLIAMS Operation Type: Center Case Number: Visit Date: 7/20/2023 Number Present: 61 Completed Date: 7/20/2023 Age: From 0 To 5 Total Minutes: 330 Time In: 10:00 AM Time Out: 12:50 PM Time In: 01:35 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Angelecaletta Lewis, Center Director, assisted me with the visit. Your program currently operates with a Five-star license. Your program was also monitored for compliance with implementing an approved curriculum as required for all four and five star licensed facilities where four-year-old children are enrolled. You visited each indoor and outdoor space with me. I monitored all classrooms in use for compliance with staff/child ratios, supervision, capacity, group size and staff interaction/discipline. Children were playing in activity areas, participating in water day, playing outside, eating lunch, and resting. Children under twelve months old received care according to individual needs including feeding and resting. The last annual compliance visit was conducted 7/26/22. Information regarding compliance was documented on a checklist. The facility was monitored for health and safety requirements both indoors and outdoors. Violations related to health and safety were documented. The program requirements, along with equipment and furnishings were also observed. You stated that transportation is not offered. All new staff and a sampling of existing staff files were monitored. Violations related to noncompliance of staff files was documented. A sampling of children’s records was also monitored. Information was documented on the staff and training worksheet and children’s records form. The NC Secretary of State website was reviewed on 17/20/23 and the owner was listed as current- active. The following violation(s) were cited: Violation Number Comment Rule 620 All walls and ceilings including doors and windows were not kept clean and in good repair. An area on the walls in spaces two and three had peeling paint. 15A NCAC 18A .2825(a) 811 Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. A bottle of TB Disinfectant was stored in an unlocked cabinet under the diaper changing table. .0604(a) 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Diaper creams and ointments were stored in an unlocked cabinet under the diaper changing table accessible to children. 15A NCAC 18A .2820(d) 853 Incident logs were not completed and maintained as required. Incident logs have not been completed for 2023. .0802(g)(1-6) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. A roll of plastic bags in an unlocked cabinet under the diaper changing table. .0604(q) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have a medical statement on file that was signed by a health care professional. 10A NCAC 09 .0701(a) 1043 All staff records, except financial records, were not made available for review. One staff record was not available for review. G.S. 110-91( 9) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One staff member employed on 4/4/2023 only had documentation of completing six hours of orientation. Another staff member employed 5/29/2023 did not have documentation of completing any of the sixteen hours of orientation. .1101(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member employed on 3/14/2023 did not have Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) All violations must be corrected immediately. A corrective action letter explaining how each violation was corrected, must be sent to me no later than August 3, 2023. Send to: Antionette Williams PO Box 312 Raleigh, NC 27529 antionette.williams@dhhs.nc.gov TECHNICAL ASSISTANCE: Staff/training worksheet – You must submit the remaining staff and training worksheet to me no later than 7/25/2023. If additional violations are observed after I review the submitted documents, violations will be added to the visit and documentation sent to you. Staff Records – Staff are required to complete six hours of orientation within the first two weeks of employment and a total of 16 hours within six weeks of employment. Using the staff records checklist will be help maintain accurate records and ensure they are on file within the correct time period. You may access the staff file checklist in the provider document section of DCDEE website. You may also consider having staff complete all required training and review and sign all required information prior to starting employment. You may set deadline reminders on your computer or smart device to ensure staff file information is on file within the correct timeframe. You may want to review Section .0700 of Child Care Rules regarding staff requirements. You may also check to see if training regarding staff requirements is available on MOODLE. Training - Be sure to be aware of training deadline requirements. Recognizing and Responding to Suspicions of Child Maltreatment must be completed within five years of the previous training. BSAC trainings must be completed within three months of working with school-age children. Peeling Paint - Today I observed peeling paint on walls throughout the building in classrooms. this poses a hazard for children. You explained that a request to have the walls painted has been submitted. You are unsure of the time frame of the request being approved. You also explained the peeling paint is due to the wrong type of tape being used on the walls. Be sure to review with staff the correct products to use on the walls to ensure the walls maintain good repair. Storage of medication – Diaper creams, topical ointments, and lotions must be kept out of the reach of children and at least five feet above the floor. Plastic – Plastic bags and items easily torn must be inaccessible to children under three years of age. Incident log – All incidents must be logged on the incident log. Best practice is to log the incident on the log immediately after the report is completed. A copy of the visit summary was emailed to you at the facility’s email address. You may contact me with questions at 919-819-9383. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times