Kindercare Learning Center

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 1/30/2026 Number Present: 47 Completed Date: 1/30/2026 Age: From 0 To 5 Total Minutes: 120 Time In: 10:40 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Suzanne Loyd. When I arrived Alicia C., Assistant Director, accompanied me on the walkthrough. Currently this facility operates with a 5 star license effective 9/23/24. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 8 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 8/2024. The last fire drill was completed on 1/2/26. The last Shelter-in-place drill was completed 10/30/25. The operation's EPR plan was last updated 3/7/25. Outdoor inspections were observed to be completed monthly. Diaper creams were observed to have current permissions in all rooms. Sleep checks were observed to be completed. Bottles were observed labeled and feeding sheets were evaluated. I observed a current menu to be posted that met nutrition requirements. Allergies were posted in rooms. 1 emergency medication was evaluated and found to meet all requirements. Transportation is provided via 2 buses. Bus JN9442 had a registration which expired 5/24 and bus JC9675 has a registration which expires 7/26. All required items for transportation were evaluated and seat belts were checked. This operation was observed to have completed enrollment in asbestos and lead paint testing. I observed 2 violations during this inspection. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last documented fire inspection was completed August 2024. 10A NCAC 09 .0304(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for one vehicle used for transportation was observed to be expired. .1002(b) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by February 13, 2026 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by February 13, 2026 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE We discussed the rated license renewal which is due next year for this location and the items required for renewal. I will contact you prior to expiration to provide the application. During inspection the Administrator called the Fire Department to inquire about receiving an inspection. Please follow-up with them and keep me updated on the progress. You are required to have a current roster in the ABCMS system. Please review your current roster and have any missing employees connect their background check in the system. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 1/30/2026 Number Present: 47 Completed Date: 1/30/2026 Age: From 0 To 5 Total Minutes: 120 Time In: 10:40 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Suzanne Loyd. When I arrived Alicia C., Assistant Director, accompanied me on the walkthrough. Currently this facility operates with a 5 star license effective 9/23/24. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 8 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 8/2024. The last fire drill was completed on 1/2/26. The last Shelter-in-place drill was completed 10/30/25. The operation's EPR plan was last updated 3/7/25. Outdoor inspections were observed to be completed monthly. Diaper creams were observed to have current permissions in all rooms. Sleep checks were observed to be completed. Bottles were observed labeled and feeding sheets were evaluated. I observed a current menu to be posted that met nutrition requirements. Allergies were posted in rooms. 1 emergency medication was evaluated and found to meet all requirements. Transportation is provided via 2 buses. Bus JN9442 had a registration which expired 5/24 and bus JC9675 has a registration which expires 7/26. All required items for transportation were evaluated and seat belts were checked. This operation was observed to have completed enrollment in asbestos and lead paint testing. I observed 2 violations during this inspection. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last documented fire inspection was completed August 2024. 10A NCAC 09 .0304(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for one vehicle used for transportation was observed to be expired. .1002(b) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by February 13, 2026 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by February 13, 2026 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE We discussed the rated license renewal which is due next year for this location and the items required for renewal. I will contact you prior to expiration to provide the application. During inspection the Administrator called the Fire Department to inquire about receiving an inspection. Please follow-up with them and keep me updated on the progress. You are required to have a current roster in the ABCMS system. Please review your current roster and have any missing employees connect their background check in the system. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 8/1/2025 Number Present: 76 Completed Date: 8/1/2025 Age: From 0 To 10 Total Minutes: 60 Time In: 10:15 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Suzanne Loyd, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 2/4/25. The last fire inspection was conducted 8/16/24. The last sanitation inspection was conducted 3/7/25. No new staff have been hired since the annual compliance inspection. A fire drill was last conducted 7/13/25. The last shelter-in-place drill was conducted 4/21/25. Outdoor inspections were observed to be completed monthly. There are no enrolled children on any emergency medication at this time. All required postings were observed. This operation has completed enrollment in lead paint and asbestos testing. This operation was observed during inspection to not have a current roster in the ABCMS system. Today I observed 1 violation regarding childcare requirements listed below and this violation was discussed with you in detail during the visit. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operation was observed to not have a roster in the ABCMS system. G.S. 110-90.2 & .2703(r) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by August 15, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by August 15, 2025, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 8/1/2025 Number Present: 76 Completed Date: 8/1/2025 Age: From 0 To 10 Total Minutes: 60 Time In: 10:15 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Suzanne Loyd, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 2/4/25. The last fire inspection was conducted 8/16/24. The last sanitation inspection was conducted 3/7/25. No new staff have been hired since the annual compliance inspection. A fire drill was last conducted 7/13/25. The last shelter-in-place drill was conducted 4/21/25. Outdoor inspections were observed to be completed monthly. There are no enrolled children on any emergency medication at this time. All required postings were observed. This operation has completed enrollment in lead paint and asbestos testing. This operation was observed during inspection to not have a current roster in the ABCMS system. Today I observed 1 violation regarding childcare requirements listed below and this violation was discussed with you in detail during the visit. Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operation was observed to not have a roster in the ABCMS system. G.S. 110-90.2 & .2703(r) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by August 15, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by August 15, 2025, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 2/4/2025 Number Present: 63 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Suzanne Loyd. Marsha Cook accompanied me on the walk-through of the facility and Ms. Loyd arrived during the inspection. Currently this facility operates with a 5 star license effective 9/23/24. Secretary of state information for the governing body was verified as active. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Children were observed playing outside during outdoor play with adequate supervision. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 8 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 8/16/24. The last fire drill was completed on 1/5/25. The last shelter-in-place drill was completed 11/24/24. The operation's EPR plan was last updated March 2023. Outdoor inspections were observed to be completed monthly. Diaper creams and suntan lotions were observed to have current permissions in all rooms. Sleep checks were observed to be completed. There were no emergency medications observed in the facility during inspection. Transportation is provided via 2 vehicles. Vehicle JN9442 had a registration which expired 5/24 but was inspected 5/2024. Vehicle JC9675 had a registration renewed on 7/25 and an inspection conducted 7/24. The Administrator called their fleet management and requested proof of registration during inspection but it was not observed before the conclusion of the inspection. Insurance for the vehicles expires 12/1/25. I observed 4 violations during this inspection. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A cabinet in room #3 had a broken latch and contained a spray bottle labeled "bathroom cleaner". This cabinet was accessible to children and on floor level in the main area of the room. This was corrected when the Assistant Director moved the cleaner to a safe location. .2820(b) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One person present during inspection did not renew their background check prior to its expiration. G.S. 110-90.2(b) & .2703(n)&(o) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. 2 vehicles used to transport children did not have current registration. One vehicle's registration expired 5/24. Safety inspections were observed completed in 2024 but there was no proof of registration renewal. .1002(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The operation's EPR plan was last updated March 2023. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Surfacing at the ends of the slides on both playgrounds and beneath the swings on the large playground did not have a measurable depth. .0605(k)(1-4) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by February 18, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by February 18, 2025 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE We discussed updating files to reflect the employee move to this location in February 2024. Old information is not required to be maintained as it pertained to another operation. Certain items should be kept but I would advise working on an organization system for current employees and new files. We discussed the posted menus being confusing as some did not have dates. Menu's should reflect the food being served with any substitutions noted. An accurate menu was posted at the front but 2 different menus were observed in various rooms. A menu is required to be posted but it doesn't need to be posted in each room. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Please sign up for lead paint testing and asbestos testing on the same website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. No cost connecting applications can be submitted by employees to get them listed under your facility. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 2/4/2025 Number Present: 63 Completed Date: 2/4/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 09:20 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Suzanne Loyd. Marsha Cook accompanied me on the walk-through of the facility and Ms. Loyd arrived during the inspection. Currently this facility operates with a 5 star license effective 9/23/24. Secretary of state information for the governing body was verified as active. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Children were observed playing outside during outdoor play with adequate supervision. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 8 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 8/16/24. The last fire drill was completed on 1/5/25. The last shelter-in-place drill was completed 11/24/24. The operation's EPR plan was last updated March 2023. Outdoor inspections were observed to be completed monthly. Diaper creams and suntan lotions were observed to have current permissions in all rooms. Sleep checks were observed to be completed. There were no emergency medications observed in the facility during inspection. Transportation is provided via 2 vehicles. Vehicle JN9442 had a registration which expired 5/24 but was inspected 5/2024. Vehicle JC9675 had a registration renewed on 7/25 and an inspection conducted 7/24. The Administrator called their fleet management and requested proof of registration during inspection but it was not observed before the conclusion of the inspection. Insurance for the vehicles expires 12/1/25. I observed 4 violations during this inspection. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A cabinet in room #3 had a broken latch and contained a spray bottle labeled "bathroom cleaner". This cabinet was accessible to children and on floor level in the main area of the room. This was corrected when the Assistant Director moved the cleaner to a safe location. .2820(b) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One person present during inspection did not renew their background check prior to its expiration. G.S. 110-90.2(b) & .2703(n)&(o) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. 2 vehicles used to transport children did not have current registration. One vehicle's registration expired 5/24. Safety inspections were observed completed in 2024 but there was no proof of registration renewal. .1002(b) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The operation's EPR plan was last updated March 2023. .0607(e) 1867 The depth of the loose surfacing was not based on critical height of the equipment. Surfacing at the ends of the slides on both playgrounds and beneath the swings on the large playground did not have a measurable depth. .0605(k)(1-4) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by February 18, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by February 18, 2025 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE We discussed updating files to reflect the employee move to this location in February 2024. Old information is not required to be maintained as it pertained to another operation. Certain items should be kept but I would advise working on an organization system for current employees and new files. We discussed the posted menus being confusing as some did not have dates. Menu's should reflect the food being served with any substitutions noted. An accurate menu was posted at the front but 2 different menus were observed in various rooms. A menu is required to be posted but it doesn't need to be posted in each room. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Please sign up for lead paint testing and asbestos testing on the same website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. No cost connecting applications can be submitted by employees to get them listed under your facility. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 8/13/2024 Number Present: 77 Completed Date: 8/13/2024 Age: From 0 To 10 Total Minutes: 85 Time In: 09:20 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Suzanne Loyd, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 2/7/24. The last fire inspection was conducted 3/23/23. The last sanitation inspection was conducted 3/5/24. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed. A fire drill was last conducted 7/5/24. The last lockdown drill was conducted 5/23/24. Outdoor inspections were observed to be completed monthly. No emergency medications were observed in the facility. All required postings were observed. Today I observed 1 violations regarding childcare requirements listed below and these violations were discussed with you in detail during the visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was observed completed 3/23/23 and is past the 12 month period. 10A NCAC 09 .0304(a) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by August 27, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by August 27, 2024, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Effective January 2024 you must complete a lead water test before January 2025. Please visit cleanwaterforuskids.org/carolina/ to register for the pre-enrollment webinar. After completion of the webinar you will be able to request the test. A printout of the information sheet previously emailed to providers was given during inspection. On the same website for lead water tests you need to sign up for asbestos and lead paint testing. You will have to complete a questionnaire. At the conclusion of the questionnaire you may receive a letter of exemption. If you receive a letter please maintain it on file. If you are subject to testing they will reach out to you at a later date with further direction. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 8/13/2024 Number Present: 77 Completed Date: 8/13/2024 Age: From 0 To 10 Total Minutes: 85 Time In: 09:20 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Suzanne Loyd, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 2/7/24. The last fire inspection was conducted 3/23/23. The last sanitation inspection was conducted 3/5/24. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed. A fire drill was last conducted 7/5/24. The last lockdown drill was conducted 5/23/24. Outdoor inspections were observed to be completed monthly. No emergency medications were observed in the facility. All required postings were observed. Today I observed 1 violations regarding childcare requirements listed below and these violations were discussed with you in detail during the visit. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was observed completed 3/23/23 and is past the 12 month period. 10A NCAC 09 .0304(a) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by August 27, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by August 27, 2024, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Effective January 2024 you must complete a lead water test before January 2025. Please visit cleanwaterforuskids.org/carolina/ to register for the pre-enrollment webinar. After completion of the webinar you will be able to request the test. A printout of the information sheet previously emailed to providers was given during inspection. On the same website for lead water tests you need to sign up for asbestos and lead paint testing. You will have to complete a questionnaire. At the conclusion of the questionnaire you may receive a letter of exemption. If you receive a letter please maintain it on file. If you are subject to testing they will reach out to you at a later date with further direction. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 92003918 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 2/7/2024 Number Present: 25 Completed Date: 2/7/2024 Age: From 0 To 4 Total Minutes: 100 Time In: 09:50 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with temporary Admin Shae Cabrera and Assistant Tara Guzman. Currently this facility operates with a 4 star license effective July 21, 2023. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Children were observed playing outside during outdoor play with adequate supervision. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 4 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 3/23/23. The last fire drill was completed on 1/19/24. The last shelter-in-place drill was completed 1/12/24. The operation's EPR plan was last updated 3/14/23. Diaper creams and suntan lotions were observed to have current permissions in all rooms. Sleep checks were observed to be completed. No medication was observed in the operation at this time. Transportation is not provided by this facility at this time. Transportation is planned to be offered in the future. Surfacing was observed below required depth in the outdoor area. The operation has a work order for mulch and it's planned to be delivered February 24, 2024. I observed 1 violations during this inspection. Violation Number Comment Rule 1867 The depth of the loose surfacing was not based on critical height of the equipment. Surfacing in all outdoor areas was below the minimum requirement. Measured depth below swings was less than 1 inch. Ends of slides were measured between 1 inch and less than 1 inch. .0605(k)(1-4) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by February 21, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by February 21, 2024 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Rated License permit renewals have resumed. Your operation falls under cohort 1 in which your planning years began July 1, 2023 and goes through June 30, 2024. Your implementation year will be July 1, 2024 through June 30, 2025. Please use the time during your planning year to upload education documents to WORKS and utilize NCRLAP resources to ensure you are prepared for assessment. Since your operation is in Cohort 1, you have an opportunity now to go through a true scales assessment. Scores from this assessment can be used during your planning year which can mean no additional assessment during the implementation year or a partial assessment. Don't miss out on this opportunity for 2 free scale assessments and the important feedback they can provide. During your implementation year you should expect to have your rated license renewal, including NCRLAP assessment, completed between November 2024 & May 2025. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times