Bright Horizons Family Solutions

10A NCAC 09 .0102 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 3/24/2026 Number Present: 98 Completed Date: 3/24/2026 Age: From 2 To 5 Total Minutes: 90 Time In: 10:40 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Leigh Grice, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 9/25/25. The last fire inspection was conducted 10/1/25. The last sanitation inspection was conducted 9/25/25. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed for required items based on the hire date. A fire drill was last conducted 2/23/26. The last shelter-in-place drill was conducted 12/10/25. Outdoor inspections were observed to be completed monthly. 10 emergency medications were evaluated and found to meet all requirements. All required postings were observed. Today I observed 2 violations regarding childcare requirements listed below and these violations were discussed with you in detail during the visit. Violation Number Comment Rule 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The operation was observed to have started enrollment in lead paint testing but enrollment was not completed. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The operation was observed to have started enrollment in asbestos testing but enrollment was not completed. 10A NCAC 09 .0601(f) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by April 7, 2026 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by April 7, 2026, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE During today’s visit, we discussed your transition to the new QRIS Rated License. We reviewed the different Pathway options and the requirements within each of them. I shared resource and planning documents with you. We completed a ‘TRANSITION GUIDE’ and a copy of that was left with you that indicates your chosen Pathway and anticipated application date. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. Supervisor Michele Remington can be reached at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 3/24/2026 Number Present: 98 Completed Date: 3/24/2026 Age: From 2 To 5 Total Minutes: 90 Time In: 10:40 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Leigh Grice, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 9/25/25. The last fire inspection was conducted 10/1/25. The last sanitation inspection was conducted 9/25/25. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed for required items based on the hire date. A fire drill was last conducted 2/23/26. The last shelter-in-place drill was conducted 12/10/25. Outdoor inspections were observed to be completed monthly. 10 emergency medications were evaluated and found to meet all requirements. All required postings were observed. Today I observed 2 violations regarding childcare requirements listed below and these violations were discussed with you in detail during the visit. Violation Number Comment Rule 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The operation was observed to have started enrollment in lead paint testing but enrollment was not completed. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The operation was observed to have started enrollment in asbestos testing but enrollment was not completed. 10A NCAC 09 .0601(f) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by April 7, 2026 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by April 7, 2026, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE During today’s visit, we discussed your transition to the new QRIS Rated License. We reviewed the different Pathway options and the requirements within each of them. I shared resource and planning documents with you. We completed a ‘TRANSITION GUIDE’ and a copy of that was left with you that indicates your chosen Pathway and anticipated application date. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. Supervisor Michele Remington can be reached at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 3/24/2026 Number Present: 98 Completed Date: 3/24/2026 Age: From 2 To 5 Total Minutes: 90 Time In: 10:40 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Leigh Grice, Administrator. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 9/25/25. The last fire inspection was conducted 10/1/25. The last sanitation inspection was conducted 9/25/25. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed for required items based on the hire date. A fire drill was last conducted 2/23/26. The last shelter-in-place drill was conducted 12/10/25. Outdoor inspections were observed to be completed monthly. 10 emergency medications were evaluated and found to meet all requirements. All required postings were observed. Today I observed 2 violations regarding childcare requirements listed below and these violations were discussed with you in detail during the visit. Violation Number Comment Rule 1955 The child care center was not free of lead poisoning hazards as defined in G.S. 1130A-131.7(7). The operation was observed to have started enrollment in lead paint testing but enrollment was not completed. 10A NCAC 09 .0601(f) 1959 The child care center was not free of asbestos hazards as defined in G.S. 130A-444(2) and 10A NCAC 09 .0102(4). The operation was observed to have started enrollment in asbestos testing but enrollment was not completed. 10A NCAC 09 .0601(f) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by April 7, 2026 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by April 7, 2026, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE During today’s visit, we discussed your transition to the new QRIS Rated License. We reviewed the different Pathway options and the requirements within each of them. I shared resource and planning documents with you. We completed a ‘TRANSITION GUIDE’ and a copy of that was left with you that indicates your chosen Pathway and anticipated application date. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. Supervisor Michele Remington can be reached at Michele.Remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 9/25/2025 Number Present: 91 Completed Date: 9/25/2025 Age: From 2 To 5 Total Minutes: 120 Time In: 10:10 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Brackett Grice. Currently this facility operates with a 5 star license effective 8/10/17. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 8 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. A fire inspection was conducted recently but repairs were needed to a smoke detector. The operation is waiting for repairs to be completed before a final fire inspection is schedule. The operation will send me a copy of the fire inspection once it is finalzed. The last fire drill was completed on 9/12/25. The last shelter-in-place drill was completed 9/21/25. The operation's EPR plan was last updated 9/4/25. Outdoor inspections were observed to be completed monthly. This operation does not provide care for infants so applicable infant rules were not evaluated. 2 emergency medications were evaluated during inspection. Transportation is provided. The operation ceased providing transportation during COVID but recently resumed this school year. Bus NY6342 was evaluated for transportation. Registration expires 4/2026. Insurance expires 9/1/26. 13 children are provided transportation. This operation was observed to have a current roster in the ABCMS system. I observed 1 violations during this inspection. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. One emergency medication evaluated was observed to have a medication authorization that expired 9/14/25. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by October 9, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by October 9, 2025 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE We discussed the operation's rated license renewal coming up next year. The operation is planning to complete accreditation through NAEYC in March 2026. Please complete sign up (cleanwaterforcarolinakids.org) for lead paint testing and asbestos testing on the website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. Being enrolled in both tests is a minimum compliance requirement for sanitation by January 2026. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 9/25/2025 Number Present: 91 Completed Date: 9/25/2025 Age: From 2 To 5 Total Minutes: 120 Time In: 10:10 AM Time Out: 12:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Administrator, Brackett Grice. Currently this facility operates with a 5 star license effective 8/10/17. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 8 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. A fire inspection was conducted recently but repairs were needed to a smoke detector. The operation is waiting for repairs to be completed before a final fire inspection is schedule. The operation will send me a copy of the fire inspection once it is finalzed. The last fire drill was completed on 9/12/25. The last shelter-in-place drill was completed 9/21/25. The operation's EPR plan was last updated 9/4/25. Outdoor inspections were observed to be completed monthly. This operation does not provide care for infants so applicable infant rules were not evaluated. 2 emergency medications were evaluated during inspection. Transportation is provided. The operation ceased providing transportation during COVID but recently resumed this school year. Bus NY6342 was evaluated for transportation. Registration expires 4/2026. Insurance expires 9/1/26. 13 children are provided transportation. This operation was observed to have a current roster in the ABCMS system. I observed 1 violations during this inspection. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. One emergency medication evaluated was observed to have a medication authorization that expired 9/14/25. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by October 9, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by October 9, 2025 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE We discussed the operation's rated license renewal coming up next year. The operation is planning to complete accreditation through NAEYC in March 2026. Please complete sign up (cleanwaterforcarolinakids.org) for lead paint testing and asbestos testing on the website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. Being enrolled in both tests is a minimum compliance requirement for sanitation by January 2026. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 4/15/2025 Number Present: 101 Completed Date: 4/15/2025 Age: From 2 To 5 Total Minutes: 60 Time In: 10:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Katie W, person in charge. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 10/1/24. The last fire inspection was conducted 9/18/24. The last sanitation inspection was conducted 10/3/24. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed. A fire drill was last conducted 3/31/25. The last shelter-in-place drill was conducted 3/5/25. Outdoor inspections were observed to be completed monthly. Medications are stored in each room above 5 feet in each room's backpack. 6 emergency medications were evaluated. All required postings were observed. The operation was not observed to have a current background check list in the ABCMS system. TA was given on signing up with this system and it should be completed ASAP. Today I observed 1 violation regarding childcare requirements listed below and this violation was discussed with you in detail during the visit. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. One emergency medication authorization was observed to be expired during inspection. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by April 29, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by April 29, 2025, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 4/15/2025 Number Present: 101 Completed Date: 4/15/2025 Age: From 2 To 5 Total Minutes: 60 Time In: 10:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Katie W, person in charge. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 10/1/24. The last fire inspection was conducted 9/18/24. The last sanitation inspection was conducted 10/3/24. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed. A fire drill was last conducted 3/31/25. The last shelter-in-place drill was conducted 3/5/25. Outdoor inspections were observed to be completed monthly. Medications are stored in each room above 5 feet in each room's backpack. 6 emergency medications were evaluated. All required postings were observed. The operation was not observed to have a current background check list in the ABCMS system. TA was given on signing up with this system and it should be completed ASAP. Today I observed 1 violation regarding childcare requirements listed below and this violation was discussed with you in detail during the visit. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. One emergency medication authorization was observed to be expired during inspection. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by April 29, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by April 29, 2025, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 4/15/2025 Number Present: 101 Completed Date: 4/15/2025 Age: From 2 To 5 Total Minutes: 60 Time In: 10:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements. Today's visit was conducted with Katie W, person in charge. Children were observed participating in routine activities in their rooms and playing outside. A partial assessment of applicable childcare requirements was conducted. The last annual compliance visit was conducted on 10/1/24. The last fire inspection was conducted 9/18/24. The last sanitation inspection was conducted 10/3/24. Staff and training worksheets and files for new staff hired since the last annual compliance inspection were reviewed. A fire drill was last conducted 3/31/25. The last shelter-in-place drill was conducted 3/5/25. Outdoor inspections were observed to be completed monthly. Medications are stored in each room above 5 feet in each room's backpack. 6 emergency medications were evaluated. All required postings were observed. The operation was not observed to have a current background check list in the ABCMS system. TA was given on signing up with this system and it should be completed ASAP. Today I observed 1 violation regarding childcare requirements listed below and this violation was discussed with you in detail during the visit. Violation Number Comment Rule 847 Parent's medication authorization did not include required information. One emergency medication authorization was observed to be expired during inspection. 10A NCAC 09 .0803(4)(6-9) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by April 29, 2025 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: DHHS Division of Child Development 2201 Mail Service Center Raleigh, NC 27699-2201 ATTN: Scott Moore If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by April 29, 2025, you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 10/1/2024 Number Present: 55 Completed Date: 10/1/2024 Age: From 3 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Assistant Administrator, Katie W. During the visit Administrator B. Grice stopped by. Mary D. also accompanied us on the walkthrough. It was stated that Katie W. would be becoming Administrator of this location. Currently this facility operates with a 5 star license effective August 20, 2017. This operation completed an NCRLAP assessment as part of the Cohort 1 period before Hold Harmless was extended again. A copy of the scales was given during inspection and discussed. No action is needed at this time. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 7 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 9/18/24. The last sanitation inspection was completed 7/21/23. The last fire drill was completed on 9/20/24. The last shelter-in-place drill was completed 8/9/24. The operation's EPR plan was last updated 9/18/24. Outdoor inspections were observed to be completed monthly. This operation does not provide care for infants. Therefore, it was not possible to evaluate rules for sleep checks, safe sleep, and evacuation cribs. 4 emergency medications were observed in the operation. Medications are stored in the first aid bag in each room that the caregivers take outside or with them in an emergency. Transportation is provided by 2 buses. Bus KFE6829 had registration which expired 6/25 and insurance which expires 9/1/25. Bus NY6342 has registration which expired 4/24 and insurance which expires 9/1/25. Working seat belts, a first aid kit, and fire extinguishers were observed on both vehicles. I observed 2 violations during this inspection. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The operation is past due for a sanitation inspection. The last completed sanitation inspection was July 2023. 10A NCAC 09 .0304(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. One bus used to transport children was observed to have a registration sticker that expired April 2024. .1002(b) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by October 15, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by October 15, 2024 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Please sign up for lead paint testing and asbestos testing on the same website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Horizons Family Solutions Facility ID: 92001134 Consultant: SCOTT MOORE Operation Type: Center Case Number: Visit Date: 10/1/2024 Number Present: 55 Completed Date: 10/1/2024 Age: From 3 To 5 Total Minutes: 120 Time In: 09:00 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to monitor compliance with applicable childcare requirements during your Annual Compliance visit. Applicable childcare requirements and the inspection was discussed with Assistant Administrator, Katie W. During the visit Administrator B. Grice stopped by. Mary D. also accompanied us on the walkthrough. It was stated that Katie W. would be becoming Administrator of this location. Currently this facility operates with a 5 star license effective August 20, 2017. This operation completed an NCRLAP assessment as part of the Cohort 1 period before Hold Harmless was extended again. A copy of the scales was given during inspection and discussed. No action is needed at this time. During the visit I monitored the indoor and outdoor spaces used for child care. I observed children during routine activities. I observed whole group activities and free play activities. Age appropriate materials and equipment was accessible to all children. The facility was monitored for compliance using the annual compliance monitoring checklist. I also monitored, permit restrictions, posting requirements, training requirements, use of approved space, program records, and nutrition. 7 children's records were reviewed and staff records were reviewed along with the staff and training worksheet. The last fire inspection was completed 9/18/24. The last sanitation inspection was completed 7/21/23. The last fire drill was completed on 9/20/24. The last shelter-in-place drill was completed 8/9/24. The operation's EPR plan was last updated 9/18/24. Outdoor inspections were observed to be completed monthly. This operation does not provide care for infants. Therefore, it was not possible to evaluate rules for sleep checks, safe sleep, and evacuation cribs. 4 emergency medications were observed in the operation. Medications are stored in the first aid bag in each room that the caregivers take outside or with them in an emergency. Transportation is provided by 2 buses. Bus KFE6829 had registration which expired 6/25 and insurance which expires 9/1/25. Bus NY6342 has registration which expired 4/24 and insurance which expires 9/1/25. Working seat belts, a first aid kit, and fire extinguishers were observed on both vehicles. I observed 2 violations during this inspection. Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The operation is past due for a sanitation inspection. The last completed sanitation inspection was July 2023. 10A NCAC 09 .0304(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. One bus used to transport children was observed to have a registration sticker that expired April 2024. .1002(b) The violations documented above must be corrected immediately. A signed and dated letter of compliance must be mailed by October 15, 2024 stating that all violations have been corrected. The letter can be emailed to scott.moore@dhhs.nc.gov or mailed to: Scott Moore 5 Seawell Ct Durham, NC 27703 If you state in the compliance letter that corrections have been made when they have not, this will be considered falsification of information. If you cannot meet the requirements by October 15, 2024 you must contact me with a proposed timeline of the corrections. In some cases the timeline may be extended. You are required to always maintain compliance with all applicable child care rules and regulations. NC GS 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. Violations cited during today's visit may negatively impact your compliance score. TECHNICAL ASSISTANCE Hold harmless has been extended until the new QRIS is implemented (SB 425). Providers in Cohort 1 are not required to go any further with a rated license assessment unless they want to, and providers in Cohort 2 do not need to start their preparation year unless they want to. This is optional and up to your discretion at this time. I would advise to still work on preparing and ensuring staff education is current in WORKS. If you've had a lead water test in the past it is likely due (every 3 years). Visit cleanwaterforcarolinakids.org and apply for a water test timely before you receive a sanitation inspection. Please sign up for lead paint testing and asbestos testing on the same website. During signup after you complete the questionnaire, you may receive a letter(s) of exemption. Please keep these letters on file. If you have any questions or concerns I can be reached at scott.moore@dhhs.nc.gov or 984-389-7839. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times